Asking the right diagnostic questions - by Jeff Smit Just when you thought vehicle technology had gone as far as it could go, the car makers surprise us with another innovation. For those of us in the repair and maintenance business, it means that the challenges of diagnostic work only get bigger and become more complex. So how to cope? A few years ago, I devised my APPROACH diagnostic process, which is worth repeating now, more than ever.
P – Patience In diagnostics, patience is a virtue. A rushed diagnosis generally leads to unnecessary parts replacement.
A – Attitude The starting point for all challenging jobs. Diagnostics demand clear thinking and the right mindset for plotting the best way forward.
P – Preparation Time must be set aside for preparation, which must include the next step.
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