MARCH JUNE 2021
psDay #Coo 1 202 n eo See mo1r1 Pg
MEMBER RIDE
A C A P R I COR N M E M B E R S COLLECTI ON
It's back! See more on back page. FIND THE GROCERY ITEMS
To go in the running to win 5,000 reward points.
BATHURST SUCCESS
Three generations of racing!
THE AAAA CAR PARC Helping you to plan buying parts!
Capricorn is helping Members get new equipment
LAST CHANC E
GIVE YOURSELF A TAX BREAK Take advantage of the federal government’s instant asset write-off at the end of financial year.
Find out what you’re eligible for at cap.coop/eofy lending@capricorn.coop l 1800 327 437 *For full information on the Instant Asset Write-Off and to find out if you are eligible please visit: www.ato.gov.au/Business/Depreciation-and-capital-expenses-and-allowances/Simpler-depreciation-for-smallbusiness/Instant-asset-write-off. Capricorn Finance offers business equipment finance through Capricorn Society Limited (ACN 008 347 313) and brokers business finance through Capricorn Society Financial Services Pty Ltd (ACN 129 134 667). Fees and charges, terms and conditions, and lending criteria apply.
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CONTENTS JUNE 2021
6 Improve workshop culture with food Your recipe for success.
8 Purple Day is back!
Get even more value from your points this June.
9 The mutual difference
The many benefits of Capricorn Mutual
11 #CoopsDay 2021
14
Co-ops promise to rebuild better together after COVID
12 Bathurst success 14 Future Ride Three generations of racing
Silver arrow sets Mercedes fans’ hearts aquiver
16 Excellence Awards 2021
With the Motor Trade Association of Western Australia
19 AAAA Car Parc
How the Car Parc tool can help you plan buying parts
20 Member Ride 23 Magical family
Honda NSX, the pride of Rob’s collection
holiday
20
Disneyland, Westeros, England, Scotland, Ireland and more!
24 Upskilling your technicians
From mandatory training to annual staff reviews CAPRICORN IGNITION JUNE 2021 3
David Fraser Group CEO
CEO’s message
Where to from here? That’s the big question facing every business, and every industry, as the world slowly begins to emerge from the coronavirus pandemic. It’s a question organisations like Capricorn, with thousands of Members across Australia and New Zealand, must play a proactive role in answering. It’s our duty to recognise that going back to “business as usual” is not enough to meet the challenges we face – particularly in the automotive industry. We have a chance to shape the future. And, as we look ahead to the International Day of Cooperatives on 3 July, I can’t help but think: who better than a member-based organisation to lead our industry towards that future? There are numerous challenges we face as we emerge from the pandemic. While Australia and New Zealand has been riding out the pandemic more successfully in human terms than most other countries, the true scale of the economic damage caused by COVID-19, and by the measures we’ve had to take in response to it, is not yet known. A strong and unified response from governments, businesses and the community has prepared us for a robust recovery. But there are other challenges, too. Challenges we’ve known have been coming for some time. The march towards the electrification of vehicles and the resulting technological changes. Climate change. Skills shortages. Falling margins. Changing customer demands. These challenges aren’t just going to go away. Indeed, the pandemic may have expedited them and, therefore, our need to respond to them. These challenges affect everyone – and certainly affect every business across the automotive aftermarket. Workshops and automotive business owners cannot tackle them alone. But, just as our national response to the coronavirus showed, there is power in unified action. If we work together, we can rise to meet the challenges ahead. That’s why cooperatives are ideally placed to play a central role in leading our respective industries into that future. Cooperatives put their members’ best interests at the centre of every decision they take. That shifts the conversation – the dynamic – in the market. It puts the human, and the humanity, back into decisionmaking. For members, it means they know someone has their back, and that they can leverage the power of the collective. For the cooperative, it means there’s a driving imperative not just to support, but to lead and to innovate in the interests of the group. At Capricorn, we’re proud of what we’ve been able to do for our Members for over 45 years. Over this time, we’ve continually asked you, our Members, how we could be useful. This has meant we’ve been able to pivot as required, and deliver on your needs.
Find the groceries! Search through this month's magazine to find 8 grocery items to win...
5,000 Reward Points! Send your shopping list of grocery items that you find to ignition@capricorn.coop before 25th June to be in the running! Shopping list items exclude those found in the competition advert on page 5. Winner will be selected by a lucky hat draw of correct entries.
Start shopping with Woolworths at Work at: cap.coop/shop
Especially during COVID-19 it has meant implementing a range of support options to help you, our Members survive and thrive over the last 18 months. For me, and for the entire Capricorn team, “where to from here” means rising rapidly to meet the challenges ahead – because “business as usual” will never be enough. Yours in cooperation,
David Fraser Group CEO 4 CAPRICORN IGNITION JUNE 2021
Follow us today by scanning the QR code or by searching ‘Capricorn Society’ on Facebook
Win a $1,000
Woolworths at Work online shopping spree.
Ente r mu ltip The more le times. you s t he m ho p ore c h a nc you’l l hav e e to w s i n!
Receive 1 x entry for every $10 spent with Woolworths at Work in May and June* Whether you need coffee and snacks to keep your team running, cleaning products or stationery for the office, Woolworths at Work is the smarter, easier and healthier way for Capricorn Members to shop.
Start shopping at: cap.coop/shop *Eligible Members receive 1 x entry per $10 spent with Woolworths at Work on your Capricorn Trade Account in May and June 2021. The “Woolworths at Work $1,000 Shopping Spree” will be awarded as a refund to your Capricorn Trade Account in August 2021. This refund will be made against Woolworths at Work purchases made on your Capricorn Trade Account in August 2021 up to the maximum value of $1,000. For full competition terms and conditions visit capricorn.coop/tc.
4 ways to improve workshop culture with food
There’s no single recipe to creating or maintaining a great workplace culture but there is, perhaps, a secret ingredient every workshop should try: food.
Famously, companies like Google and Facebook provide free food to their staff. It’s available all day, every day. If you get hungry you simply climb off your beanbag, take the slippery dip down to the canteen and chow down on whatever is bubbling away in the bain-marie. These companies do it because it keeps staff happy, it keeps them productive, and it keeps them onsite. But there’s more to it than that. Anthropologists will tell you eating food is about much more than just survival. Eating food is an incredibly social thing. Food is almost always shared. While the act of eating is a basic need for survival, it’s also something we tend to do together. When we share food with someone we’re telling them ‘you are safe; you are secure; you belong here’. That makes food a potentially very powerful tool to help create or maintain an excellent culture in any workplace. Here are four food-related ideas you might like to leverage with your own team.
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1. Eating lunch together Make lunchtime an event. Eating lunch together in a designated place is brilliant for building relationships between staff members. It encourages open communication and it’s a chance to chat and get to know each other. If you really want to supercharge that feeling of camaraderie, consider actually providing the lunch. It doesn’t have to be every day – perhaps once a week – but it will help put everyone in a great mood. While this might sound expensive, having lunch supplied is the kind of workplace perk that can drive recruitment (because people want to work somewhere that values them enough to feed them) and boost staff retention – so it could save you a lot of money in the end.
2. Having a permanent healthy snack bar Similarly, providing a well-stocked snack bar with free and healthy things to eat can not only create excellent goodwill with your team (because it’s a great perk), it can improve productivity, too. According to World Health Organisation research, eating healthy food during the day can boost your brain power by as much as 20 per cent. Providing free snacks means employees aren’t constantly popping out to the deli and coming back with choc milks and Mars Bars (which will ultimately lead to a spike in blood sugar and then a crash that will leave them lethargic and unproductive). Providing options like nuts and dried fruit, or protein bars, will give them an energy boost without the crash. Another option is any fresh fruit with a decent shelf life that’s quick and easy to eat, even with greasy hands — like bananas or easy-peeler mandarins.
3. Celebrating milestones and achievements One of the absolute keys to creating a great workplace culture is ensuring hard work and success are acknowledged. Food is a great way to reward the team and give someone who has earned it a hearty pat on the back. Whether it’s getting a cake in to celebrate someone’s birthday, putting on a Friday lunch to acknowledge a record week, or having everyone around to your house for a barbecue to mark the end of someone’s apprenticeship – everyone likes a little recognition and positive reinforcement from time to time.
4. Donating to a food bank or charity drive Getting the whole team involved in doing something to give back to the community is an excellent way to improve workplace culture. It’s all about doing something together, as a group, where the goal is to make life better for someone else. Donating to a food bank or a charity drive, volunteering at a soup kitchen, or even standing outside Bunnings on a Saturday cooking sausages to raise money for the local school – there are lots of ways food can be at the centre of your team’s charitable efforts. Making this all as easy as possible If you’re ready to embrace the idea that the way to an employee’s heart is through the stomach and you’re keen to leverage the power of food to build a great workplace culture, then you might find this next piece of information useful.
Woolworths at Work is now available to Capricorn Members, which means you can order groceries and everyday essentials from Woolworths on your trade account and have them delivered directly to your workshop. You’ll earn reward points with every dollar spent, get free next day delivery when you spend more than $99 (where available), and enjoy Woolworth’s “fresh or free guarantee”. It’s a smarter, easier and healthier way to shop. Find out more at capricorn.coop/shop. It’s not just Google and Facebook who can reward their team with a little food and enjoy the lift it creates in workplace culture – now you can, too.
Shop now at cap.coop/shop
CAPRICORN IGNITION JUNE 2021 7
REDEE M TODAY !
Purple Day! Purple Day is back Friday, 25 June.
Get more value from your hard-earned points as you save on selected items available through the Capricorn Rewards website. Simply login to cap.coop/rewards on the 25 June and use your points to claim the electronics and homewares on offer at heavily discounted prices. But you’ll need to be quick. Stock is strictly limited and discounts are only available while supply lasts.
Get ready for Purple Day! • Mark the date! Purple Day is a one day only event commencing from 9am (AWST) / 10:30am (ACST) / 11pm (AEST) on Friday, 25 June. • Check your balance Login to cap/coop/rewards to see how many points you have saved • Browse all Rewards The Capricorn Rewards website contains a broad range of items for home and work that you can claim with your Capricorn Rewards points. A select range of these will included in the Purple Day sale. A few of the many products available now through the Capricorn Rewards portal includes
Breville Coffee Machine
Bissell SpotClean Carpet & Upholstery Cleaner
Sony Truly Wireless Earbuds
Samsung Galaxy Watch
Sunbeam Multi Food Processor
Westinghouse Opty Fry
Google Nest Hub Max
KitchenAid 4 slice Toaster
Dyson Cinetic Big Ball Vacuum
*Products subject to availability.
Reward yourself at cap.coop/rewards
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Many benefits make up the mutual difference for over 40% of Capricorn's membership.
Every year, thousands of complaints are received about insurance companies across Australia and New Zealand. Data from the Australian Financial Complaints Authority for the financial year 2019/20 shows 24% of complaints received were about general insurance. In New Zealand, the figure is worse, with general insurance responsible for 64% of all complaints to the Insurance and Financial Services Ombudsman. That’s a lot of unhappy people. Traditional insurance companies are focused on making profits. That creates a great incentive to deny claims and reduce payout amounts, and it’s likely to lead to a lot of complaints from customers about how claims have been handled and the quality of service they’ve received. With a mutual, the profit incentive is removed. That’s because there are no third-party shareholders: the only people who can protect their assets in a mutual are the mutual members themselves. Or, to put it another way, the members own the mutual. That’s why so many automotive business owners have made the switch from traditional insurance to mutual protection with Capricorn Mutual. It’s available exclusively to Capricorn Members through Capricorn Risk Services and was created precisely to ensure a better alternative for Members.
Capricorn Mutual has paid out more than $200 million in claims since it was established and, unlike traditional insurers, regularly exercises its discretion in favour of paying out claims that are technically outside the scope of the protection a Member has taken out. Capricorn Risk Services and Capricorn Mutual are regulated by the Australian Investments and Securities Commission. By law any assets and profits of the mutual can only be used to support and benefit members, so any profits are reinvested to benefit mutual Members. There are other advantages, too. Firstly, Capricorn Mutual offers specialist protection tailored precisely to the needs of the automotive industry. Secondly, in Australia stamp duty and the fire services levy are not charged on mutual protections. Thirdly, Capricorn Mutual doesn’t have to pay income tax on Member contributions, which further lowers costs. And lastly, Members can earn rewards points on protections and can pay instalments at no extra cost. Ultimately, the more Members the mutual has, the stronger it gets and the more benefits there will be to share. If you’d like to see why you’re better off with Capricorn Risk Services, talk to your Risk Account Manager today.
Contact Capricorn Risk Services 1800 007 022 I info@capricornrisk.com I capricorn.coop/risk Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197). CAPRICORN IGNITION JUNE 2021 9
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Login to capricorn.coop and click on the ‘Events’ tab to register *Flights are not included. Price is per person in a twin share and is subject to availability. Contact Capricorn Travel on 1800 655 077 or email travel@capricorn.coop for full package details or to book flights. Capricorn Travel Australia Pty Ltd / ACN 008 926 645 / ATAS Accreditation No: A10552
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CO-OPS PROMISE TO REBUILD BETTER TOGETHER AFTER COVID our Members, how we could be useful. This has meant we’ve been able to pivot as required, and deliver on your needs. We waived late payment charges and merchant fees for credit card payments. We helped Members with trade account payment plans, so they could continue to operate. We deferred loan repayments for Members experiencing financial hardship and created a new loan product to allow Members to convert their trade account balance into a short-term loan. We created a huge range of COVID-related resources, which Members accessed 28,000 times. We continued to pay Preferred Suppliers in full and on time. And Capricorn Mutual introduced a range of initiatives to help make managing finances easier.
Cooperatives work well in times of human crisis, like the coronavirus pandemic, because people are at the centre of the business model. This past 18 months, all over the world, cooperatives have been going the extra mile to ensure their members have had whatever they’ve needed to keep operating, survive lockdowns, stay safe, and have as good a chance as possible of coming out the other side of COVID-19 with an operational, sustainable and profitable business. In a few weeks, on 3 July 2021, those cooperatives — including Capricorn — will celebrate the International Day of Cooperatives (#CoopsDay). It’s an opportunity for cooperatives everywhere to share the stories and strategies that have helped their members over the past year or so. The International Cooperative Alliance (ICA), which coordinates the day, says #CoopsDay will help spread the word about how a human-centred business model, sustained by the cooperative values of self-help and solidarity and the ethical values of social responsibility and concern for community, can reduce inequality, create shared prosperity and respond to the immediate impacts of crises like COVID. But #CoopsDay is also an opportunity to focus on what we are able to do to help our members build stronger and more resilient businesses on the other side of this crisis. After all, “what happens next” is every bit as important as “what’s happened so far”. That’s why the theme of this year’s #CoopsDay is “rebuild better together”. As ICA Director General Bruno Roelants said: “In the last year we have witnessed how the cooperative model has been working towards the well-being of people and respect for the planet, underscoring what the cooperative movement stands for.
“We will indeed rebuild better together, and I’m confident that we will see many stories of how the cooperative movement can help communities become stronger in the post-pandemic world.” At Capricorn, we’re proud of what we’ve been able to do for Members during the pandemic. We’ve continually asked you,
All this was possible because we kept our channels of communication with Members as open as possible. Our Field Team kept in touch — not just by asking you what you needed but also by keeping you up to date with what we were doing to make life easier during the pandemic. We produced flyers, guides and booklets. We kept in touch through Ignition magazine, CapChat and CapHub. We visited as often as we could. We did it because as a cooperative, we put you at the heart of everything we do. Listening to you is the most important way we can understand where we need to be and how we can make things easier for you. That’s the difference the human-centred cooperative business model makes.
But #CoopsDay 2021 is not just an opportunity for Capricorn to share the ways in which we supported our Members with other cooperatives all over the world. It’s also an opportunity for us to learn what kinds of initiatives other cooperatives have introduced — initiatives which might have the potential to work here. As the “rebuild better together” theme for #CoopsDay indicates, our work is not yet over. As your cooperative, we have a role to play in ensuring a brighter, more successful, sustainable future for you and your business. As we come out of the coronavirus pandemic, it’s Capricorn’s job to embed your ongoing insights and feedback into our processes and development, so we can once again pivot to meet whatever needs arise during this next important phase. We’re deeply invested in the success of our Members and the broader automotive repair industry. If your workshop thrives, so will our Preferred Supplier network. We will continue to focus on building mutually beneficial relationships so we can secure long-term benefits for our Members. We’ll also be keeping an eye on future technologies, market trends and economic data so we can provide timely and valuable services that will benefit you.
We will help our Members rebuild better b e c a u s e w e a re co m m i t te d to t h e i d e a that we are stronger together. That’s why cooperatives work – and why #CoopsDay 2021 is worth celebrating. CAPRICORN IGNITION JUNE 2021 1 1
THREE GENERATIONS OF BATHURST SUCCESS
by Paul Marinelli
Bathurst has been a very special place for the Bargwanna family. They’ve enjoyed success at the hallowed 6.2 kilometre racing circuit in various motorsport events and categories across three family generations. The 2021 Hi-Tec Oils Bathurst Six Hour Production Car Enduro took place over Easter weekend (April 2-4), marking the debut of a third Bargwanna generation driving duo competing at Australia’s majestic mountain of motorsport. The Bargwanna family Bathurst story starts with family patriarchs Harry and Alf, the fathers of Jason and his cousin Scott. who first competed at Mount Panorama in the late 60s. The second family generation cousins, Jason and Scott, both 20-year-olds, teamed up in a small family-run team to join the elite group of Bathurst winners by taking the Class C victory at the 1992 Bathurst 1000. This was the same epic race that ended prematurely due to a major accident at the top of Conrod straight in abysmal weather conditions. The red flag that marked the end of that race handed the overall victory to Mark Skaife and Jim Richards (Nissan GTR) and the Bargwanna cousins in their family prepared Class C Toyota Corolla. Both Jason and Scott Bargwanna progressed to enjoy successful racing careers, following in the footsteps of their fathers, Harry and Alf, who still race to this day. Jason Bargwanna won the Bathurst 1000 with Garry Rogers Motorsport in 2000, and Scott Bargwanna won the Class A2 trophy in the 2017 Bathurst Six Hour. Fast-forward to 2021 and history has repeated itself, with the small family team entering the 2021 Bathurst Six Hour Production Car classic with another Bargwanna family driver pairing. The third Bargwanna generation to take on the mountain are teenage cousins, Ben Bargwanna (19) and Jude Bargwanna (just 16 years old). Ben, who is starring in his debut season of TCR Australia racing this year, and his young cousin Jude, who is currently third in the National Formula Ford Championship, competed in this year’s Bathurst Six Hour with a VW Golf GTI in the highly competitive Class D category. Their team was overseen by first-generation Bargwanna racers, Harry and Alf, along with second-generation Bargwanna Bathurst champions Jason and his cousin Scott, making this a major family effort to repeat history and gain the Class D silverware with this third generation of the Bargwanna family motorsport dynasty.
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With this highly experienced guidance, young Ben and Jude raced to an impressive second in the Class D category, after having comfortably led the category battle for most of the gruelling six-hour race. An urgent fuel stop under green flag conditions during the closing stages saw the third-generation Bargwanna duo lose track position that they could not regain in time before the end of the race. “It’s just one of those things,“ Ben Bargwanna stated. “The lap after our final fuel stop there was a Safety Car period and that helped our competitors. With all the other Safety Car periods until the end of the race, we couldn’t make up the lost ground. “Jude drove a great race for his debut Bathurst at just 16 and the family did a great job in preparing our Golf, which didn’t miss a beat all day,” he added. “Having Harry, Alf and all of the family involved in this year’s race was very special, too. We overcame a lot of obstacles including a busted steering rack in the lead-up. As usual, the family got to work, miraculously found the
"WE HAVE ALWAYS HAD GREAT SUCCESS HERE AT THIS SPECIAL PLACE"
parts over Easter weekend and solved the issues to allow us to gain a top result,” Ben Bargwanna recalled. According to Jason Bargwanna, “This was something very special, for Scott and I to have shared a podium result so many years ago and to be able to come back to Bathurst as a family and do the same with our sons was pretty cool.” Scott stated, “We have always had great success here at this special place, but I was more excited and very nervous watching Jude roll out of the Bathurst pit lane for the first time at only 16.” The newest Bargwanna duo also used race number 71 for this epic Bathurst race, just as Jason and Scott Bargwanna did in 1992.
CAPRICORN IGNITION JUNE 2021 1 3
Silver Arrow sets Mercedes fans’ hearts aquiver For many motoring fans, just the mention of the name Silver Arrow is enough to send a quiver of excitement through the body. The Mercedes-Benz make is a legend of motorsport. It all began in 1934, at a racetrack in Germany. Famously, Mercedes’ engineers scraped the paint from the W 25 race car to get it under the 750-kilogram weight limit, thus revealing the gleaming aluminium beneath. It was the birth of an enduring aesthetic. Mercedes’ Silver Arrow race team would completely dominate the sport in the immediate pre- and post-war years, and the likes of Stirling Moss and Juan Manuel Fangio would go on to drive Silver Arrows to many Grand Prix victories. Flash-forward to the present and the Silver Arrow is still making waves, both on and off the racetrack. And these days, the vehicle is electric. In 2019 Mercedes announced the Silver Arrow would take part in the allelectric Formula E championships. The vehicle went on to win the final race of the 2019-20 season in Berlin, securing runner-up in the Driver’s Championship and third place in the Teams Championship. Away from the track, and the Silver Arrow is still winning hearts. In late 2018 Mercedes-Benz released the Vision EQ Silver Arrow concept car at Monterey Car Week in California. It was, and still is, one of the most sleek and stunning designs for an electric vehicle ever to be released. The Vision EQ Silver Arrow pays homage to the legendary 12-cylinder 1937 Silver Arrow — a vehicle that set a public speed record in 1938 that stood, we kid you not, until 2017. (For the record, it was 432.7 km/h, which is fast enough to give your average traffic cop a heart attack. Don’t try this at home.) Painted in silver, naturally, the single-seat Vision EQ Silver Arrow is all fluid lines and seamless surfaces. Somehow — with its strip lighting and partiallycovered spoke wheels — the car is both retro and futuristic. The same has been achieved inside. It has a saddle brown leather seat and solid walnut trim, alongside the kind of cockpit technology normally reserved for sci-fi Hollywood movies. It has a curved panoramic screen which displays a projected 3D image of your surroundings, and a touchscreen on the steering wheel. It also has that weird compensatory feature car manufacturers occasionally feel electric vehicles need — a soundscaping option, so you can hear (and presumably pretend you’re driving) a Mercedes-AMG V8 engine or a Formula 1 Silver Arrow instead of listening to the (presumably whisperquiet) 550 kW electric motor of the Vision EQ. The Vision EQ Silver Arrow has a 5.3-metre-long body, an 80 kWh rechargeable battery, and a calculated range of around 400 kilometres. Mercedes has said this Silver Arrow is a vision of the future of brand. If that’s the case, then the 2030s promise to be every bit as exciting for fans of Mercedes as the 1930s were.
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FUTURE RIDE
"Mercedes has said this Silver Arrow is a vision of the future of brand."
CAPRICORN IGNITION JUNE 2021 1 5
MTA WA Automotive Excellence Awards 2021 On Saturday, 1 May 2021, Capricorn CEO Automotive Bradley Gannon spoke to the socially distant and COVIDsafe MTA WA Automotive Excellence Awards 2021, with distinguished guests MLA WA Premier Hon. Mark McGowan, MTA WA President Ray Mountney, and MTA WA Group CEO Stephen Moir in attendance. Capricorn would like to send a big congratulations to all the finalists and winners of the Motor Trade Association of Western Australia Automotive Excellence Awards. The passion and commitment all attendees have for the industry, their customers, and their staff were evident to see. Brad noted it was also fantastic to see the resilience
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and ‘can-do’ attitude of the industry. Whilst all of our membership has faced the challenges of COVID in our lives, it was inspiring to see how everyone has navigated their way through and is now operating in far more positive conditions. Capricorn is proud to work with the MTA WA and other similar organisations to promote a stronger automotive industry for all of our Members and Preferred Suppliers. We look forward to celebrating the passion, resilience, and determination of all our Members as we learn to manage and adapt to COVID across Australia and New Zealand.
becomes busy Rust Worx
north of the river and opened Rust Worx four years ago. Within six months he had hired his first employee. Business has been booming. He moved to bigger premises in Bibra Lake in February 2020 and now has five employees “and more on the way”. As the name implies, Rust Worx handles anything to do with rust — from the smallest jobs, right up to full restorations. Gary and his team clean and assess the rusty area, fabricate or purchase the replacement section required, weld it into place, treat the whole area for rust, then prime and weld.
Getting a workshop so he could tinker with his own projects after work hours turned out to be a great decision for New Zealand-born West Australian smash repairer Gary Hughes. “I had a guy come in who wanted new floor pans for a Ford Mustang,” Gary explained. “I thought ‘you beauty, that’ll pay the rent on the workshop for a while’, so I did it. “Then it just kind of spiralled. One came in, then another came in, then another.”
Gary joined Capricorn in September 2017, after a Capricorn Area Manager visiting the mechanical workshop next door called in for a chat. “I knew about Capricorn through working for panel shops,” Gary said. “It just makes things so much easier at the end of the month in terms of accounting, and you’ve got a credit limit there, which allows you to get all your materials for the month and away you go. “You’d be silly not to be in it.” Gary also uses the Fuel Card and Capricorn Risk Services, and enjoys using his Reward Points. “Capricorn is great to deal with and if you have any questions or queries, they’re always there for you,” he said.
With the work flowing, Gary quit his job at a panel and paint shop
Capricorn Preferred Suppliers are an integral part of our cooperative model. We recognise the achievements of our high performing Capricorn Preferred Suppliers through our Million Dollar Preferred Supplier Awards. These awards are presented to Preferred Suppliers who reach million dollar milestones in total Capricorn Member sales. It is great to see Capricorn Preferred Suppliers reaching these outstanding milestones. Congratulations to the following Preferred Suppliers.
JJ Auto Parts JJ Auto Parts has been an industry-leading Capricorn Preferred Supplier for more than 14 years and has been providing Capricorn Members with the best-quality recycled parts, hassle-free quotes and various freight options, dependent upon Members’ needs. It’s for these reasons they have achieved this milestone award. Well done to Matthew and his team!
ULR Auto Group ULR Land Rover pride themselves on being easy to do business with, delivering Capricorn Members a personalised service from the moment they contact their team. Congratulations on their $1 Million Dollar Supplier Award for 2020!
CAPRICORN IGNITION JUNE 2021 1 7
Capricorn Member Profiles
After-work workshop
HOW THE AAAA CAR PARC TOOL CAN HELP YOU PLAN BUYING PARTS Do you know what spare parts you need to keep in stock to service your customers as efficiently as possible? What about the parts you’ll need to keep in stock to service them next year? Or the year after that? Or in four years’ time?
The number of vehicles less than five years old gives Daryn an indication of the mix of vehicles comes down the pipeline. The second screen shows Daryn a breakdown of the makes and allows him to work out the trend.
That’s exactly the kind of planning smart workshop owners are doing regularly — and there’s a very simple tool that’s helping them do it — the Australian Automotive Aftermarket Association’s Car Parc. By using Car Parc, business owners know money and valuable space aren’t being spent on stocking parts they’re unlikely to need. They can work out the spare parts they’re most likely to need today, tomorrow, and well into the future. One Capricorn Member who does just that is Daryn Brims. He owns six automotive businesses between Brisbane and Bundaberg in Queensland. “I use Car Parc to know what vehicles are in the area, what kilometres they’re at, and what is likely to fail in particular,” Daryn said. “Then I can make sure our businesses have got all the stock needed to support those vehicles and, even more so, make sure we’ve got all the go-to scan tools.
Daryn can then compare the data for Maryborough to the data from any of his other local areas. That analysis might suggest stocking plenty of Volkswagen parts in his Maroochydore workshop, but fewer in Maryborough.
“I don’t want a customer to turn up and have to say ‘sorry, sir, I can’t help you’. “I also use it to analyse what’s coming and try to stock our warehouses and our stores with the right parts, in the right spot.”
Car Parc then presents users with a breakdown of the most popular models, across all makes, in the local area. From this Daryn can drill down and see that, of those vehicles that are older than five years, there are actually more Holden Commodores than LandCruisers.
The first screen tells Daryn how many vehicles there are in his local government area. It provides two snapshots — one from 2014 and one from 2019. Crucially, it also tells him how old the vehicles are and, therefore, the pool of vehicles that will be out of the manufacturer’s service warranty and whose owners are more likely to consider using an independent workshop.
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“I use Car Parc to know what vehicles are in the area, what kilometres they’re at, and what is likely to fail in particular”
Car Parc also gives you data on whom your potential customers are, including how much they’re likely to be earning compared to the state and national average, how old they are, how many children they have and how many cars they’re likely to have in their household. This information is particularly useful when it comes to advertising and targeting your messaging.
second-hand cars are available and likely to come into his areas. Director of Government Relations and Advocacy at AAAA, Lesley Yates, said: “Maintaining stocks can be expensive if these are not turned over regularly. It’s great news to hear that the Car Parc data is providing the intel to get the stock ordering and parts installation balance right. “If you know which cars are likely to be coming in, and what year they were manufactured, the Car Parc data provides the right intel to guide which parts should be maintained on the shelves and which parts should be ordered for just-in-time delivery.” Lesley urges other Capricorn Members to take a closer look at the data available in Car Parc and to leverage that information to supercharge the efficiency of their businesses.
Want to learn more about the Car Parc tool but not a AAAA member, email info@aaaa.com.au
Next, Car Parc gives you a detailed breakdown of vehicles in your local area by make and model. Knowing what kinds of cars are driving around your local area is handy, but it’s how you use that information that really matters. Daryn said he also uses the data from the various areas where his businesses operate to make decisions about stocking parts in his warehouse based on what
HONDA NSX
THE PRIDE OF ROB’S COLLECTION. Remember when you were a kid and your mum said she would only buy you one new Matchbox car, so you’d spend ages poring over the display rack trying to decide which one you wanted most? Talking to Rob Cunningham about his car collection creates a similar feeling. Rob is managing director of Premier Automotive Repairs in the Australian Capital Territory. Here’s what happened when we called him about featuring in Ignition’s “Member Ride”. “What would you like to write about?” he said. “I’ve got a VL Walkinshaw Commodore. I’ve got a Honda NSX. I’ve got a GTR Skyline. What else have we got? There’s a ’55 Chev. A 911 turbo Porsche. Oh, and a Ferrari Testarossa we’re restoring.” How do you choose? Faced with such a supercharged version of the old Matchbox car dilemma, we let Rob decide. He picked his black 1991 model Honda NSX. “It’s immaculate, original, untouched – with only about 50,000 kilometres on it,” he said. “It still looks brand new.” Rob said he’d wanted an NSX for a long time but had been actively looking for about five years when he found this one, in Sydney, six years ago. “It’s just one of those cars I’ve always wanted to own, since I was really young,” he said. “The fullaluminum body, the rear-mount engine – it’s perfectly balanced and handles and performs just the way it should.” With Rob’s Matchbox car picked, it was Ignition’s turn to choose. We took the ’55 Chevrolet. It could not be a more different car to the NSX. “It’s heavily modified,” Rob said. “It’s got a late model LS, six-litre engine in it. It’s tubbed. Everything’s been chucked — everything from a different drive train all the way through to power windows and custom leather interior.
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MEMBER RIDE
The Chevy was originally rebuilt in the late ’80s and early ’90s by another Canberra car enthusiast. Rob bought it about 12 years ago .
he’s always on the lookout for a few rare finds to add to his collection.
“When I saw the car and found out what it was, I wanted to buy it,” he said. “Since then, I’ve totally modified it and changed it. It’s a totally different car now.”
“I’d like to get another SS Hatchback Torana, but haven’t been able to find the right one,” he said. “I wouldn’t mind an A9X hatchback Torana or a GTS HQ two-door Monaro, but trying to find one of those these days is pretty hard.”
Well-engineered and fully roadworthy, it’s a real head turner of a car.
Those are hard to come by even in the Matchbox version (we checked).
“And you can take it down the drag strip and still get 12 seconds down the track,” Rob said.
While Rob’s collection might not yet be complete, it is certainly impressive — and surely a dream come true for any car-mad kid.
Like many who work in the automotive industry, Rob’s fascination with cars started young. He began his apprenticeship at 17 and opened his own workshop at 22. That business now employs 14 people and is one of the larger privately owned workshops in Canberra. He also owns a used car dealership. His businesses give him plenty of opportunity to indulge in his lifelong passion for cars and Rob confessed CAPRICORN IGNITION JUNE 2021 2 1
PREFERRED SUPPLIER Profiles
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It started with a car — not just any car but a Black 1966 Mustang Coupe. Owner Stephan bought BLKPNY in 2005, and after finding it difficult to locate the high-performance and Resto Mod-style parts required for her, he was forced to look to the US. After this, Custom Mustangs and Muscle Car Parts was born. Having extensive experience in the automotive industry, and the tools to do the job, the team at Custom Mustangs and Muscle Car Parts were looking to stand out from the crowd. This same passion is applied to all customer vehicles at Custom Mustangs and Muscle Car Parts. From panels, interior, steering, suspension and engine parts, this family-owned and -operated business can help you find exactly what you are after, with fast shipping Australia-wide.
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SA/NT - Peter Page Parts Direct peterpageholden.com.au Peter Page Parts Direct is a division of Peter Page Automotive. They have been providing great family service for Holden customers since 1971, and with the addition of Hyundai they will be able to continue to provide their great family service for many more years. They are proud to be SA’s largest genuine Holden parts supplier, conveniently located centrally in the suburb of Brompton. They have the largest range of Holden & ACDelco parts in SA as well as Fuchs lubricants and genuine Hyundai parts. Peter Page provides parts for mechanical, crash, wholesale and fleet businesses. They also offer an extensive free delivery service within most areas of metropolitan Adelaide and are able to supply to country SA regions via all local freight carriers. In 2021, Peter Page Automotive are celebrating their 50th anniversary as your ‘home of Holden’ and are now your ‘home of Hyundai.’
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Magical family holidays take in.
DISNEYLAND AND WESTEROS A driving holiday around England, Scotland, and Ireland — with a trip or two to Westeros — made for one of the best family holidays Steven and Melody Spence have ever had. In 2017 the couple, who own Spency’s Auto Repairs in Gympie, Queensland, rented an RV and, together with their 11-year-old twin girls, explored the British Isles. “It was awesome to be able to do our own thing,” Melody said. The family’s “own thing” included touring the various places where the hit HBO series Game of Thrones was filmed. “That was awesome because they had this swing bridge between two cliff faces, over the ocean, which we got to walk over,” Melody said. Fortunately, the bridge crossing — and the holiday as a whole — was much happier and incident-free than your average episode of Game of Thrones. But happy holidays are something of a family specialty. In 2015, the couple returned to Hawaii, where they had married a decade earlier. “The same gentleman who was our celebrant renewed our vows, so it was very special,” Melody said.
The Spence’s like to go on overseas adventure every couple of years and always book their holidays with Capricorn Travel. “It’s a good solution for us because we get to use our points, which makes it cost-effective,” Melody said. “Then there’s the service. Capricorn Travel is amazing. I couldn’t think of anyone better to go through, ever. They are down-to-earth, answer all the stupid questions you might have, and everything is always done absolutely perfectly.” While the pandemic has put a stop to international travel for a while, Melody said the family hopes to explore Tasmania and Western Australia by RV in future holidays. “We’re hoping to go to Hamilton Island, which we’ve never been to — which is amazing considering we’re in Queensland!” With more than 35 years of experience, the Capricorn Travel team is available to help you plan your next Australian adventure. Charge your travel to your Capricorn Trade Account and enjoy the additional benefit of earning Capricorn Rewards Points. Contact Capricorn Travel today.
That happy occasion was followed by a flight to Los Angeles and a family visit to “the happiest place on Earth”, Disneyland.
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Capricorn Travel Australia Pty Ltd | ATAS Accreditation No: A10552 | ACN 008 926 645 CAPRICORN IGNITION JUNE 2021 2 3
Upskilling your technicians - by Geoff Mutton One of the common gripes of workshop owners is that many of their staff don’t have the skills required to handle more complex jobs. Owners or managers typically solve this by doing the more advanced jobs themselves, which means others are left with the routine or simpler tasks. This can only be regarded as a band-aid solution, and as technology continues to advance apace, it is inevitable that this trend cannot continue. The boss can’t be expected to handle complex jobs and the workload must be shared if the business is to remain successful into the future. The answer seems obvious – staff skill levels have to improve. But how to begin? Invest in your staff In the past, investing in staff improvement has been treated suspiciously because better-trained staff will often move on, or be poached by the workshop down the road. Yes, this is often the case, but it is a fact of life in every business. It puts a greater onus on the management to devise means of retaining staff loyalty. Research does show that staff retention is higher in those businesses that encourage skill advancement than in those that don't. So the first step towards lifting staff skill levels is to embrace the investment strategy. Perform an annual staff review Annual staff reviews are normal practice in most industries, but not so much in the small-business world. However staff reviews are carried out, the aim is to come away with a list of improvement ideas covering each staff member. 24 CAPRICORN IGNITION JUNE 2021
"A simple way to involve all staff is to casually discuss current diagnostic jobs during toolbox meetings or morning tea breaks." Make training mandatory
Encourage staff to tackle more challenging work
This would be a big step for the retail auto repair sector, but the idea is gaining ground. For example, the National Institute for Automotive Service Excellence in America has instituted a national certification program that requires the passing of tests and on-the-job training, but to remain certified, participants must be retested — currently every five years — to ensure they are keeping up with ever-advancing technology. This approach not only improves skills, but can morph into a great marketing tool.
Everyone agrees that the best way to learn is through hands-on experience while tackling more complex jobs. But there is an unfortunate downside – the time spent on the job can blow out and there is also a higher chance of a mistake being made.
In many professions, such as law, accountancy and medicine, staff must continue to train to maintain their licenses. Why should the automotive sector be any different?
Not only will this help grow the skill level in the workshop, but it will greatly improve job satisfaction and staff retention.
The staff review will help determine the degree of internal or external training for each team member. There are workshops in Australia that put the onus on the staff members – successful completion of regular training is a condition for receiving an annual bonus. The big lesson learnt by business as a result of the COVID pandemic is that online training and webinars have largely taken the place of face-toface training, meaning less time away from work. A host of new training programs for all manner of jobs are being rolled out regularly. Give staff access to adequate technical information and equipment Upskilling is not just confined to staff members. The onus is on the business to back up skills improvement by ensuring staff have access to appropriate information, technical data, and the best possible diagnostic and repair equipment. There is little point investing in training courses if the business is not playing its part in investing in vehicle information and data, all of which are readily available from professional data providers.
When the workshop is super busy it’s logical to allocate work to the most appropriate person. It is during quiet periods that the opportunity should be seized to allocate staff to different and more challenging work.
Discuss diagnostics as a team It is common practice for the most challenging jobs to be allocated to the most skilled technician. This is great for maximising productivity in the short term, but it does nothing towards lifting the skill level of the rest of the team. A simple way to involve all staff is to casually discuss current diagnostic jobs during toolbox meetings or morning tea breaks. The technicians working on the job can share their approach and then ask for everyone’s opinion on what the next steps should be. Not only will everyone learn from the job but sometimes it’s the left-field idea that can lead to a solution. Once a diagnostic job is solved, ensure that the solution is discussed with the team. The advances in vehicle technology must be matched by advances in technician skills. Those workshops that fail to raise skill levels will find the future tough while those that continually strive to upskill themselves and their team can look forward to a very rewarding and profitable future.
There is no one-stop shop out there for vehicle information and data, so the business must do its research and adopt those providers that are the best fit with the type of diagnostic or repair work performed in the workshop. While this is a cost on the business, it can be recouped in the form of data fees applied to every invoice where data or extra information was needed to complete the job.
CAPRICORN IGNITION JUNE 2021 2 5
CAPRICORN CLASSIFIEDS Classifieds Advertising Guidelines Do you have a business for sale, have equipment that you need to get rid of, or are you just looking for a part that you haven’t been able to find? If the answer is yes, then you should advertise in the Capricorn Classifieds; it’s FREE to do so. See below for details. • The Capricorn Classifieds are for Capricorn Members only to advertise. Payment is to be organised between advertiser and purchaser. • Parts or equipment that relate to your business only may be advertised. • Businesses for sale may be advertised. • Cars for sale cannot be advertised. Not a NSW opal mine, but an absolute gold mine! Well established cash business in Lightning Ridge, includes all stock and equipment, WIWO $280,000 Phone Brad 0474 767 826 Automotive Workshop for sale, Quickdrive Automotive Repairs Pty Ltd, Eastern Suburbs Melbourne Established business of 35+ years. Mechanical servicing and repairs. Prominent location close to major shopping centre. 4 Hoists & equipment. Expression of interest Call Russell 0417339617 Workshop for sale, Drivers Mobile Automotives, Woodford QLD Contact Dawn Driver Ph: 0754963122 D. and S. Moore, MJ Mechanical, Hobart TAS Fantastic Mechanical Workshop, an opportunity too good to miss! Ph: Rob Davies – 0411 958 121 Mechanical workshop Newcastle NSW including Mainline AWD Premium Dyno, 2 hoists. Established business. E Safety inspection station. Owner retiring WIWO $110,000 email qik01@hotmail.com Mechanical Workshop, Woodford QLD Fully equip family business servicing the community since 1995. Well established customer base, large 4 bay shed (long lease available) 3 hoists, office, amenities and wash bay. Enquiries 0408767366 or dawnevandriver@hotmail.com
• Classifieds are on a first come, first served basis. Depending on the number received, your classified may not appear immediately. • No positions vacant. • No pictures to be submitted. • By submitting the Online Capricorn Classifieds Ad Form, you acknowledge that the price of any goods or services shown is inclusive of GST.
Macas Mechanical Repairs, Mechanical Workshop, Port Macquarie NSW. Town is booming and this great earner could be yours! Prime location, large loyal customer base, excellent google reviews. 4 hoists, wheel aligner, injector bench, scan tool etc. Price/ lease negotiable. www.macasmechanical.com.au or call Maca on 0414 850 365. Automotive workshop business for sale Hornsby area Sydney Large well established business of 11 years, Large customer base, long lease. Large workshop with good off street parking for many cars, 3 hoists, tyre machine, wheel balancer, wheel aligner, brake lathe and much more. Very Well equipt. Looking for WIWO sale $300,000. Call Gavin 02 9487 7346 Shoreline Panel & Paint One man band. Turnover averaging $230k. Gross annual profit averaging $65k over the last 13 years. 180m2 concrete tilt panel workshop 28k per annum rent. Cartar lift, Commodore diesel heated spray booth. $150k for business. U2/12 Griffin Drive Dunsborough 6281. Call 0413 930 286.
Tin Can Bay Workshop/Mechanic Want a Sea change? Well established business, with great returning customers. Tyre Bay and 3 Hoists, and fully stocked. Owner retiring due to ill health. Phone 0438 632 951 2WD Dynotech, Rockhampton QLD With extras, fan, ramps, new computer and more, ready to plug and play $33,695+ neg. Shipping to be calculated. Photos by request. Contact Rhys - rhys@tsomechanical.com.au or 0402 742 733 Workshop service station, Richmond TAS. Well established independent service station with mechanics workshop long lease offered, Good strong customer base with huge potential, owner retiring. Call 0408906076 Automotive Mechanical & Suspension Business, Myaree WA. Established 1974, huge client base, excellent reputation, 3 units on long lease, 4 hoists incl wheel aligning hoist, all equipment & stock, office manager & mechanic happy to stay if required. Contact Graeme 08 9330 3231 or graeme@g-mac.com.au
Harris Best Panelbeaters Business, Marlborough NZ Expressions of Interest, long established busy panel shop in a prime location. Turn key operation. Wheel Aligner and Hoist. Potential to grow. Price $97K. Call Trevor 0272464108 all reasonable offers considered.
How to Advertise in the Capricorn Classifieds 1. Send an email to ignition@capricorn.coop with the following details: your Member number, business name, contact details and details of your advert (no more than 30 words). 2. Capricorn must receive your classified advert by the 16th of the month preceding the publication month. If we have not received your classified advert by this date it will be published in the following month depending on the number of adverts received. 3. Check out your advert and fellow Members’ classifieds in the next edition of Ignition. Email: ignition@capricorn.coop Publisher's General Disclaimer All information, material and content contained in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information you should consider the relevance of it to your own circumstances and, if necessary, take professional advice. Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third party supplier advertisement in respect of which Capricorn merely acts as a conduit) included in this edition of Ignition. To the fullest extent permitted by law Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: (i) reliance on material in Ignition; or (ii) inaccuracy, error or omission in material in Ignition. Capricorn, Stronger With Capricorn, Ignition, Capricorn Travel, Capricorn Mutual and the boomerangs device are trademarks or registered trademarks of Capricorn. If you have any news or information that you think would be of interest to your fellow members, please send the information to Capricorn via email ignition@capricorn.coop.
Capricorn Society Limited ACN 008 347 313 Postal Address: Locked Bag 3003, West Perth WA 6872 Registered Office Australia: 28 Troode Street, West Perth WA 6005 Phone (08) 6250 9500 General Enquiries 1800 999 233 Members 1800 327 437 Suppliers 1800 005 322
N R O C I R P CA
Spot the Difference Find them all and win! 1st Prize: 4,000 points 2nd Prize: 2,000 points
LAST MONTH'S ANSWERS LAST MONTH'S WINNERS 1st Prize - 4,000 points The Karmann Ghia Company of Australia
2nd Prize - 2,000 points Suburban Mechanical
Email your answers to ignition@capricorn.coop before the 25th of June. Winners will be selected by a lucky hat draw of correct entries. Please ensure you include your Member number and email address when submitting your entry.
WORD Hunter
Find the 16 words hidden in the jumble. They could be horizontal, vertical, diagonal or backwards. See if you can find them all!
TECHNICIAN
CHALLENGES
UPSKILL
ORGANISATION
DIAGNOSTIC
INDUSTRY
TOOLBOX
RISING
PARTS
SHOP
COOPERATIVE
FINANCIAL
REBUILD
CULTURE
LUNCH
HEALTHIER
CAPRICORN IGNITION JUNE 2021 2 7
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Spend your points at cap.coop/rewards *Special offer valid from 9am (AWST) Friday 25 June 2021, for one day only and while supplies last. Participation in the Capricorn Rewards Program is subject to the Capricorn Rewards Terms and Conditions available at capricorn.coop/tc.
