Ignition Magazine Australia | March 2021

MARCH 2021

CAPRICORN SERVICE DATA Enhanced with new Service Advisor feature

FUTURE RIDE

GENESIS ESSENTIA

4 QUALITIES TO LOOK FOR IN A NEW APPRENTICE The qualities you should be seeking out.

CAPRICORN MEMBER PORTAL Get organised and be proactive.

PANDEMIC IMPACT 2021

Global automotive consumer trend study.

FINANCE VS CASH Helping Members to get new equipment for your workshop!

David Fraser Group CEO

CEO’s message

Welcome to Ignition! It was only a moment ago I was wishing you all a Merry Christmas, and already we are well into March.

Hard work Make your has its workshop rewards. a more rewarding place to work.

I am excited to announce that Woolworths at Work has successfully launched.

Woolworths at Work is available for you to get your groceries and everyday essentials online through your Trade Account and is another demonstration of Capricorn’s commitment to streamlining Members’ businesses. For more information on how to access Woolworths at Work, see page 6.

Recently we launched our new Facebook page, and we have enjoyed engaging with the Capricorn community directly. Follow us on Facebook to be kept in the know about the automotive industry, how to get the most of your membership, and social-first offers and giveaways.

It’s been great seeing so many Members encourage their apprentices, and show them they have a bright career ahead, by nominating them as Capricorn Rising Star. I’ve read some truly inspiring applications so far and look forward to seeing many more nominations submitted as we recognise and reward those apprentices with the right attitude to retain them in the industry long term. For more information on how to nominate your apprentice see back page.

2021 is starting out to be a very busy year, and we are seeing from the economic projections that Australians seem to be cautiously optimistic about recovery efforts this year. We encourage you to investigate whether the federal government’s amended asset write-off rules for eligible businesses may help you get the new equipment you need from our Preferred Suppliers. We also spoke to our Credit and Transactional Services Manager about the benefits of Capricorn Finance and how it can improve your cash flow. You can see her thoughts on page 24.

One of the other great Capricorn Member benefits is complimentary access (worth $876 excl. GST) to Capricorn Service Data which is, without doubt, an incredibly valuable workshop information resource for servicing modern vehicles. Recently, Capricorn Service Data have launched the Service Advisor feature which gives automotive workshop offices, reception staff and technical staff the ability to quickly and easily determine what OEM services are required and what optional work should be recommended for each customer’s vehicle.

For more information on Capricorn Service Data and the Service Advisor feature, see page 5.

Finally, with such a busy year ahead of us it can be difficult to stay on top of everything and keep organised. That’s why Capricorn provides you with everything you need, in your myCap Portal. Find out more about your myCap Portal, and how to keep your portal experience safe, on page 4.

As always, I wish you a lovely March and look forward to speaking to you in April.

With all new Capricorn Rewards With Capricorn that work as hard as Rewards you do! that work as hard as you do!

DS R A W Got your eye on a new E R Set? Upgrade the Callaway Golf staff kitchen with a new Now you can get it or Delonghi Coffee something better, in Machine. Just one the all new Capricorn way you can use your Rewards. points with Capricorn Rewards.

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Coming Together to Support One Another Find valuable COVID-19 resources to support your business.

AU Rewards Banner Ignition March.indd 1

Yours cooperatively,

David Fraser Group CEO 2 CAPRICORN IGNITION MARCH 2021

Visit COVID Support at capricorn.coop/covid

22/02

CONTENTS MARCH 2021

4

Capricorn Member Portal

5

Capricorn Service Data Update

7

Looking for a New Apprentice

8

Capricorn Director Information Session

Get organised and be proactive with the Capricorn Member Portal.

Enhanced with new service advisor feature for automotive workshop.s

Four qualities to look for in a new apprentic.

Online information session providing insights into what it means to be a Capricorn director.

13 10

Pandemic Impact Revealed

Pandemic impact revealed in 2021 Global Automotive Consumer Trend study.

12 Wow Customers

Take advantage of a huge opportunity to “wow” and impress your customers.

13Fire Protection

Bushfire changes fortune in an instant are you adequately protected for fire?

22 TaT Article

You can introduce simple processes to help maximise technician productivity.

18

25

Ask an expert: finance vs cash

Time to invest in expensive new equipment for your workshop - finance or cash?

CAPRICORN IGNITION MARCH 2021 3

GET ORGANISED AND BE PROACTIVE WITH THE CAPRICORN MEMBER PORTAL After a slow 2020, the new year has certainly kicked off with a bang. And in the busiest of times, it can be difficult to keep organised and stay on top of everything. That’s why Capricorn provides you with everything you need right in your myCap Portal.

Through the myCap Portal you can access all of your Capricorn products and services, as well as keep up to date with everything new, or coming soon.

STATEMENT & DOCS

Did you know that you can get your monthly statements through the myCap Portal before they arrive in the mail? You can access current and previous statements here so there are no worries if your paper statement takes a walk.

PURPLE PAGES

Can't find your Purple Pages directory? All the latest details for all Preferred Suppliers are available online through the myCap Portal.

REWARDS

Not sure what to do with all of your Capricorn Rewards Points?

Well, the Capricorn Rewards website will have something to reward you and your workshop. From coffee machines, to golf clubs, to iPads, you can always find something exciting on Capricorn Rewards.

WOOLWORTHS AT WORK

KNOWLEDGE

They say knowledge is power. Well, we like to think our knowledge products are pretty powerful. Enjoy instant access to the most comprehensive range of online service information for over 34,000 vehicles with Capricorn Service Data. Boost your business operations with AutoBoost which includes checklists, customer service guides, advertising templates, staff forms and more.

EVENTS

We love seeing our Members and are looking forward to inviting you along to our Member Events when its safe to do so. When these events come back, look no further than the Events page to register for an event near you.

MEMBER RESOURCES

Keep up to date with all things Capricorn, our Preferred Suppliers and the industry with Sparks and Ignition. Also find a digital copy of our Member Guide and Member logos under Member Resources.

Introducing Woolworths at Work, a new way for you to get your groceries and everyday essentials online through your Capricorn Trade Account. Use this portal to get access to your own personalised website packed with time saving features.

KEEP YOUR COMPUTER SECURE 1. Keep your internet browser up to date. As soon as a browser falls out of schedule it is at risk of being hacked.

Your browser will prompt you to update when this happens, so make sure to take the time to download and install the new version.

2. MyCap Portal can be logged into via https://online.capricorn.coop (this is the same URL as our current login page).

5. As we continue to secure our myCap Portal, your browser may prompt you to re-enter your login information; existing saved passwords may not be pre-filled on the browser.

9. If you ever suspect that your login details have been compromised, click ‘Forgot your password?’ on the myCap Portal login page and follow the prompts to set your new password.

6. Make sure you always see the lock button next to the URL in your browser before entering your username and password:

10. When using the Capricorn portal, some of our pages open in new tabs. Always make sure to close your browser window (not just these tabs) after logging out of our myCAP Portal, before moving on to your next items of business.

3. Always make sure your passwords are over six characters in length and include a capital, a number, and a special character.

7. We do not recommend saving passwords on shared workstations.

4. Do not store passwords on a Post-it note where someone can easily see them, making them easily stolen.

8. If you have never accessed our Portal or set a password, please contact our friendly Customer Service Team.

4 CAPRICORN IGNITION MARCH 2021

CAPRICORN SERVICE DATA ENHANCED WITH NEW SERVICE ADVISOR FEATURE

O

ne of the many benefits of being a Capricorn Member is complimentary access to Capricorn Service Data which is, without doubt, an incredibly valuable workshop information resource for servicing modern vehicles.

Powered by world-leading automotive data providers Autodata, Capricorn Service Data covers more than 34,000 makes and models. This provides Capricorn Members with instant and accurate online service information which would otherwise cost $876 excl. GST per year in subscription fees.

A new addition to Capricorn Service Data is the Service Advisor feature. The Service Advisor function gives automotive workshop offices, reception staff and technical staff the ability to quickly and easily find what OEM services are required and what optional work should be recommended for each customer’s vehicle.

Capricorn Service Data’s new Service Advisor component also supports easier quoting and repair cost estimating for

customers. After selecting a vehicle within Capricorn Service Data by model in the usual manner, Members can now bring up a one-page view of all replacement intervals and service times.

This information includes key parts for services, outlined in plain language.

This presents a fantastic opportunity to illustrate to customers what current and upcoming work may be needed.

According to Capricorn Automotive CEO Bradley Gannon, Capricorn is always seeking to make operating automotive service and repair businesses more rewarding and efficient for its 20,000 plus Members located across Australia and New Zealand.

“The new Service Advisor component to the Capricorn Service Data suite is a timesaving benefit that enables Member technicians to concentrate on their work and help front-of-house staff to easily provide customers with accurate information relating to upcoming service or repair work,” Mr. Gannon said.

The new Service Advisor feature has been optimised to function across both desktop and touchscreen devices, making it easy to present to customers on a tablet, notebook or monitor.

This is yet another benefit of membership in Australasia’s largest automotive cooperative that enables automotive businesses to become more efficient and profitable while providing premier customer service.

See for yourself. Login to Capricorn Ser vice Data via capricorn.coop to tr y the new Service Advisor feature.

To find out more about how you can take advantage of Capricorn Service Data, speak to your Area Manager.

CAPRICORN IGNITION MARCH 2021 5

Easier.

Smarter.

Healthier.

Woolworths at Work is the new way to get your groceries and everyday essentials - available through Capricorn Start shopping capricorn.coop/woolworthsatwork

WWEB2B0055_B2B_Capricorn_A5_Leaflet_FA05-01_R.indd 1

Follow us today by scanning the QR code or by searching ‘Capricorn Society’ on Facebook

8/02/2021 11:00:46 AM

QUALITIES TO LOOK FOR IN A NEW APPRENTICE Our apprentices are the future of our industry. The work we put into training them today is the foundation for our success tomorrow. Not just for our own businesses, but for our industry as a whole.

We know from the State of the Nation Report 2020 that finding good staff is the third biggest challenge facing Members overall. If we want reliable team members, solid workshop managers, good business partners and dynamic industry leaders into the future, then it’s up to us to provide the opportunities and encourage the best possible people into our industry.

The desire to do exactly that is already there: 74% of Members who’ve had or have apprentices say they took them on to train the next generation and almost half say they want to pass on their skills.

Yet finding the right apprentice can be a struggle, with 14% of Members saying it was one of the top five challenges facing their business.

So, when we’re looking for apprentices, how do we identify the candidates most likely to do well, to stick around, and to become a long-term asset for our businesses and the industry as a whole?

We asked an industry veteran for his advice on the qualities to look for in a potential apprentice. He’s employed about 20 apprentices over his decades in the business and said they’re always “a bit of a mixed bag”.

“We’ve had some that have stayed on with us and gone on to manage workshops for us — we have one who’s currently doing that now,” he said. “And others, look, obviously when they’ve completed their trade, you tend to part ways.”

With many lessons under his belt, here are the qualities our Member recommends seeking out in an apprentice.

“We’re really after somebody who has a can-do attitude and is proactive: someone who just wants to work, wants to be part of it, who’s enthusiastic about what they want to do.”

HAVE THEY DONE A PRE-VOCATIONAL COURSE?

Our Member said he’s also always looking for evidence that a candidate truly has an interest in mechanics.

“Do they have any certificates for mechanical courses that show that they’re working towards this as a career?” he said.

“Can they demonstrate that they’ve got an interest in cars and in the industry.”

HAVE THEY DONE WORK ON THEIR OWN VEHICLE?

“I’m also looking to see if they’ve worked on their own cars, if they’ve tinkered with cars, and if they’ve bought and sold cars,” he said.

“That way you can see they’ve really got an interest in mechanics and that they’ve got their hands dirty; that they’ve physically played with things.”

DO THEY HAVE A NATURAL AFFINITY WITH MECHANICS?

Lastly, our Member recommends finding apprentices who have grown up around engines as a part of daily life. He said farm kids, for example, tend to make really good apprentices.

“They’re used to tinkering with things on a farm and playing with mechanical things,” he said.

TIPS AND TRICKS FOR INTERVIEWING A POTENTIAL APPRENTICE

We asked for any advice our Member had for other Members interviewing potential apprentices. He recommended looking for the basics (not just the above qualities but also questions like whether the candidate has a driver’s licence) before interviewing.

DO THEY HAVE THE RIGHT ATTITUDE?

“Obviously, attitude is important,” he said.

“That’s the same if you employ anyone.

CAPRICORN

APPRENTICE OF THE YEAR

Stars

He said it’s important to get the candidate quite comfortable during the interview process so you can ask enough questions to work out how they think and “how they tick”.

“We talk a little bit about cars,” he said, “We ask questions like what’s your favourite car, what do you drive — just those kind of things.

“If you see them start to light up and start to talk about a few things to do with cars, you can sense whether they’ve got a passion for cars. It’s the attitude and a bit of a passion for the industry that you’re looking for.”

ONE LAST THOUGHT ON FINDING THE RIGHT APPRENTICE

Our Member had one last recommendation for other Members struggling to find an apprentice: think outside the box and look to mature age applicants.

Increasing your employee diversity is an important consideration which can have positive effects for your business. He mentions supporting and encouraging mature age apprentices and the benefit they can have to the industry.

“We have employed some adult apprentices and they are really engaged and hit the ground running. So, I wouldn’t discount adult apprentices.”

KEEPING YOUR STAR APPRENTICES ONCE YOU FIND THEM

Once you find the right apprentice it’s always good to keep encouraging them.

With positive reinforcement you will continue to stoke their passion for the industry, helping prevent them from burning out.

Capricorn Rising Stars provides one such opportunity for our Members to recognise and reward their repairers of the future. By showing apprentices that they are on the right track we can keep them committed to their workshops and retain them in the industry long term.

Nominate your apprentice today via capricornrisingstars.com Entries close 30 April 2021. For more information visit capricorn.coop/tc and click on ‘Capricorn Rising Stars 2021 Terms and Conditions’.

CAPRICORN IGNITION MARCH 2021 7

ONLINE INFORMATION SESSION Providing insights into what it means to be a Capricorn director Capricorn is looking for energetic and passionate Members to join our board of directors. In 2021, director elections will be held for a director in the NSW/ACT zone to fill a vacant position and one for the VIC/TAS zone.

This year, we have introduced a new initiative to provide Members with more information about what it means to be a Capricorn director. We will be holding an online information session on Wednesday 24 March 2021 at 5pm AEDT at which Russell Becker, Capricorn’s previous chairman and current NSW/ACT director will provide insights into what it means to be a Capricorn director. It should last no longer than an hour.

For those of you who have already registered your interest, we will be in touch to provide you a link to the webinar closer to the time. If you have not registered, you still have time! Just email sarah.chamberlain@capricorn.coop As we have previously mentioned, we will also be hosting a mini governance course so Members can learn more about the role of the board and the requirements to be a director. This online event will take place in April and is open to all Members.

Please let Sarah know if you might be interested in attending.

Will Bargmann Company Secretary

Participation in the information session is relevant to all zones, and is not limited to NSW/ACT and VIC/TAS Members. If you have been interested in becoming a director in the future, this session will still be of benefit to you.

o o T d o o G nottnot o to Share If you have a story or a ride that could be published in Ignition, email it to ignition@capricorn.coop Ensure you include Member Ride in the subject line.

• Are you looking for personal growth and your next challenge?

• Do you want to use your experience and industry knowledge to give back to the automotive industry?

• Would you like to be part of the team that helps shape the future of Capricorn?

If you answered YES to those questions, then becoming a Capricorn director could be the right fit for you.

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per person*

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Login to capricorn.coop and click on the ‘Events’ tab to register

4 nights staying at the Kimberley Sands Resort in a pool view room based on a twin shared, room only basis.* Private group camel ride on the famous Cable Beach.** Exclusive Capricorn group sunset sail on-board the Willie Pearl Lugger Cruise.***

TM

*Flights and airport transfers not included and price is per person in a twin share and is subject to availability. **Weight restrictions of 170kg per couple. ***Cruise includes cocktail style canapes. Bar onboard at delegates own cost (drinks not included in cruise package). Contact Capricorn Travel on 1800 655 077 or email events@capricorn.coop for details or to book flights. Capricorn Travel Australia Pty Ltd / ACN 008 926 645 / ATAS Accreditation No: A10552

PANDEMIC IMPACT REVEALED IN 2021 GLOBAL AUTOMOTIVE CONSUMER TREND STUDY

by Paul Marinelli

Deloitte, a leading global provider of professional audit and assurance services, has completed a global automotive study that has revealed some interesting trends in relation to how the COVID-19 pandemic has affected consumer vehicle purchasing and servicing preferences.

Australian respondents were included in a total of 24,000 participants from 23 global markets. The data gleaned from this detailed study provides a great deal of food for thought for all within the industry, whether in the new or pre-owned car sales sector or the automotive servicing and repair sector.

Despite the onset of online vehicle inspections and purchases during the pandemic lockdown periods of 2020, 79% of respondents stated that they prefer to purchase a car in person at a dealership, being able to inspect, test drive and negotiate the cost and all inclusions face to face.

The onset of the pandemic also saw several major manufacturer dealerships and some independent repairers offer their customers a vehicle pick-up service for regular servicing and repairs. Sixty per cent of the people surveyed said they preferred this and would continue to use the service if it does not incur extra cost. Interestingly, 20% of respondents stated they are willing to pay extra for their vehicles to be picked up and serviced or repaired, with remaining respondents continuing to use mobile mechanics.

Something that has ever so slowly emerged in the Australian and New Zealand automotive market is the vehicle subscription service concept. While still very much in its infancy and with GM having shut down their much-touted Maven subscription service when they unceremoniously threw the Holden brand into the dumpster last year, there are some emerging vehicle subscription services available. For the uninitiated, this is where you pay a monthly subscription fee and drive the same car or a number of cars within a specific model range with all running costs (including servicing and insurance) included within that regular fee, removing the need to own a vehicle. Thirty per cent of Australian respondents were interested in subscription services using a single brand of car, with 25% interested in driving different car brands along with pre-owned vehicles.

A fact that goes some way towards explaining the current pre-owned vehicle sales boom in this part of the world can also be attributed to 26% of Australians surveyed who did not own a car before the pandemic but are seeking to do so to ensure social distancing. In the 35 to 54-year-old demographic, this percentage jumps to 41%. These are people who rely heavily on public transport for commuting to work but now consider this form of transport to be unsafe once required to return to their workplaces.

In terms of vehicle brand loyalty, 30% of all respondents in this study consider their most trusted brand relationship to be with the vehicle brand they currently own, 22% with the dealership where they purchased their last vehicle, and 19% with the dealership that services their vehicle.

Mechanics who may be thinking that electric cars will destroy their businesses will be pleased to know that 70% of people surveyed still prefer a vehicle with an internal combustion (fuel-powered) engine as opposed to hybrid or completely electric-powered cars. The majority of respondents’ major concerns with EVs continue to be their high purchase cost, the requirements of vehicle charging, the driving range and safety concerns relating to the combustible nature of batteries in the event of a major accident.

In relation to the economic impact of the pandemic and the uncertainty ahead, 55% of respondents seeking to purchase a new car in 2021 stated they intend to buy a less expensive car than they had originally planned, 39% stated that they would seek a smaller car than planned and 26% of the people surveyed would be seeking a vehicle with more fuel economy.

Despite the emphasis on reducing costs during 2020, 45% of respondents did not research any alternate financing options than those offered by the dealer when purchasing their last vehicle. This reflects the strong trust placed in vehicle dealers by their customers, or for some it may simply be attributed to laziness or not having the time nor the patience to seek the best possible financial package from other providers.

It is important to note that the Australian automotive consumer trends revealed in this detailed study closely reflected those of their counterparts in the USA, Asia and Europe.

1 0 CAPRICORN IGNITION MARCH 2021

55% of respondents seeking to purchase a new car in 2021 stated they intend to buy a less expensive car 70% of people surveyed still prefer a vehicle with an internal combustion (fuel-powered) engine

CAPRICORN IGNITION MARCH 2021 1 1

WOW CUSTOMERS If you’ve been running a mechanical workshop for any length of time, you’ll know many customers don’t really understand their vehicles in any great depth.

That’s why they come to you – you’re the expert, the person who is going to fix their problem and get them back on the road.

That creates a huge opportunity to “wow” and impress your customers. You can really make someone’s day (and create a loyal customer) just by doing something that, for you, is very ordinary.

How do you create a “wow” moment?

It’s all in the details!

Below are some examples of simple ways any workshop owner or manager can elevate their customer service but, first, let’s quickly explore what we mean when we say “wowing” customers.

Customer service expert and New York Times bestselling business author Shep Hyken in his article “Wow is in the details” on his website hyken.com said “wow” levels of customer ser vice and experience typically fall into our laps in the form of complaints or problems we can resolve – or isolated opportunities to just do something special. They can be “above and beyond” and over-the-top customer experiences.

So what we’re really talking about here is “amazing” our customers on a day-today basis.

“Amazement is the consistent and predictable above-average experience

1 2 CAPRICORN IGNITION MARCH 2021

that a customer receives from a company or employee,” Shep said. “And sometimes it’s just a little above average.

The key is consistency. Without that, there is no predictability, and that leads to a lack of confidence.”

Everyday ways to “wow” your customers What does “amazing” your customers on a daily basis look like? Well, it’s a little bit more than providing free wi-fi and coffee in the waiting area. These days customers pretty much expect that as a minimum.

Here are some ideas you can introduce as part of your ordinary, daily service that will help create a wow factor for your customers. If you’re already doing some of these, then great – you’re on the right track: • Detail the car after you’ve serviced it. Customers really notice and appreciate getting into a clean car, and this can be a huge point of difference between your garage and your competitor’s. At the very least, return the car cleaner than it was when it arrived • Walk the customer to their car, or bring the car to them. Compared to giving the customer their keys and sending them out to find their car in the car park, this gesture feels like VIP service. Even just holding the door open for them makes a great impression

• Give the customer your time at drop off and collection. When you send a customer away quickly it can feel transactional, rather than like you care about them and their business.

Spending 10 minutes running through the repairs and answering questions is often an excellent investment.

• Remember and use names. The sweetest sound to any person is their own name, so make an effort not just to memorise names, but use them.

(Some people nickname their car, so you can even ask them for their car’s name and use that, too!)

• Insist your staff say hello. Often your team will be out in the workshop and won’t see the customer, but if they do (for example, if they’re walking through reception or the car park) then they should say a cheery hello and “how are you?” It makes a memorable and positive impression!

• Thank the customer for their business. When you farewell the customer, shake their hand and thank them for their business.

Take some time to think about what kind of detail you could introduce to enhance your customer’s experience.

It doesn’t have to be a grand gesture, just one that makes the customer feel like they’ve received special service.

TM

Bushfire changes fortune in an instant As Hassan Baghdadi swam with his kids near Sussex Inlet, NSW, on New Year’s Eve 2019, the terrible bushfires of that summer seemed a safe distance away. But when the wind suddenly changed direction, the family’s fortune changed with it.

“We had no reaction time,” Hassan said. “Within half an hour of the wind changing, the fires had travelled seven or eight kilometres to our property and it was alight.”

Hassan owns Woonona Tyres and Mechanical in Woonona and the Sussex Inlet property, a couple of hours down the coast from home, is the family’s weekend retreat. It’s an ideal getaway location, just a few kilometres from the beach and with plenty of room for four motorbike-mad kids. The accommodation is modest: a shed, a caravan and an annexe.

When it became clear the property was in the path of the fire, Hassan and his eldest son jumped in the car and raced back to the property to save whatever they could.

“I was taking a load out to the car and the sky just went orange,” Hassan said. “It was 2pm and the sky went dark like it was nighttime. I just said to my son, ‘get in the car, we have to go now!’ ” Returning later that night, Hassan found a scene of devastation: the caravan and annexe destroyed, the property burnt out. The shed still stood — thanks to a neighbour’s efforts with a hose — but everything inside it was badly smoke-damaged.

Hassan, who has been a Capricorn Member for nearly 20 years, called Capricorn Risk Services.

“I’ve never put in an protection claim before so I was sort of dumbfounded, but the assessor took me through it all — ‘here’s what can be fixed; here’s what can’t; here’s what’s covered’. He was really helpful. And the response time was really quick, too.”

Unfortunately, while the annexe was covered under Hassan’s protection policy, the caravan wasn’t.

“That’s where Capricorn really came through,” he said. “They helped us with a little bit for the caravan as well — I think as a gesture of goodwill.”

Hassan said the fire was a devastating experience that had been particularly hard on his wife and kids. But he said he felt fortunate that it wasn’t his family’s main home that was lost.

The terrible bushfires of 2019/20 affected thousands of people, devastating entire communities. Among those affected were 23 Capricorn Members. Capricorn continues to help these Members.

Fire can impact your property at any time, so please make sure you are adequately protected for fire, especially if you are in a high-risk area. Talk to Capricorn Risk Services if you require a quote for fire protection.

Contact Capricorn Risk Services 1800 007 022 I info@capricornrisk.com I capricornrisk.com Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197).

CAPRICORN IGNITION MARCH 2021 1 3

FUTURE RIDE

SUPER SLEEK ESSENTIA NOT AN EVERYDAY GT

1 4 CAPRICORN IGNITION MARCH 2021

Remember when Steve Jobs unveiled the very first iPhone and our minds were completely blown?

Here was this incredibly sleek, stunningly beautiful phone — like nothing we’d ever seen before. Suddenly we realised we’d all been walking around with really ugly phones.

Well, if the iPhone forever changed what we thought a mobile phone could be, then Genesis Essentia is similarly revolutionising our understanding of what a Hyundai is.

Yes, this is a Hyundai. You probably knew that already. But just look at it. This isn’t an all-day, everyday Hyundai. This is what happens when a car manufacturer asks itself “what if we design something that doesn’t look mediocre?” and then actually backs itself to produce it.

Genesis is Hyundai’s luxury brand, meant to compete with BMW, Lexus, Mercedes-Benz and co. But the Essentia is a step up from the Clayton’s luxury offerings they’ve given us in the past, the G70 and the G80. Whereas the G80 looks like something a family accountant who’s nearing retirement might drive, the Essentia is the Hyundai Batman would drive.

So, what are we being offered here?

The Genesis Essentia is a battery-powered electric GT. It has a lightweight carbon-fibre monocoque structure and what Genesis promises is “a robust, multimotor electric powertrain”. We have no idea about power as yet but, apparently, it’ll be capable of zero to 97 km an hour in three seconds.

Want more details than that? Sorry — Hyundai appears to be keeping it under wraps for now.

But we can tell you it has a long, swept-back cabin, parabolic design features and, in case you were wondering, “cognac leather seats” and an eight-inch screen with “piano black surround” for the driver display. (Odd, the detail they can provide when they want to.)

While Genesis is keeping a lot of detail under wraps still, perhaps all we really need to know at this stage is that the Essentia is in good hands. The team behind its development included Manfred Fitzgerald (a former motor racer and the guy who brought Lamborghini to prominence at the turn of this century), Luc Donckerwolke (another Lamborghini alumnus who also headed design for Audi and Bentley), and Albert Biermann (the former head of BMW’s M division who was responsible for the E46 M3 and E39 M5).

The vehicle was first unveiled as a concept car at the New York International Auto Show in 2018. It completely wowed audiences and went on to pick up plenty of design awards over the next couple of years. Now, the industry rumour mill suggests production may not be far off.

Could a Genesis Essentia be rolling into your workshop for a service some day soon?

If it does, make sure you have your iPhone handy so you can take a few pictures. You can tell all your friends it’s basically a Getz.

CAPRICORN IGNITION MARCH 2021 1 5

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LIMITED AVAILABILITY Departing from Adelaide, travel coast to coast through the fiery red centre, experiencing the Australian outback at its dramatic best.

THE GHAN ADELAIDE - DARWIN THE GHAN 31 OCTOBER - 2 NOVEMBER 2021 DARWIN 2 NOVEMBER - 5 NOVEMBER 2021

Includes: • 3 days/ 2 nights aboard The Ghan – Gold service Twin Cabins • All-inclusive meals, fine wines, and beverages.

• A regionally-inspired menu paired with a selection of local wines.

• Immersive off train experiences in Marla, Alice Springs, and Katherine.

• Cruise the Nitmiluk Gorge, learn more about Katherine’s ancient Indigenous rock paintings, or discover authentic outback life on a cattle station.

• Litchfield National Park and Waterfalls Tour.

• Charles Darwin Sunset Dinner Cruise.

Login to capricorn.coop and click on the ‘Events’ tab to register *Flights are not included. Price is per person in a twin share and is subject to availability. Contact Capricorn Travel on 1800 655 077 or email travel@capricorn.coop for full package details or to book flights. Capricorn Travel Australia Pty Ltd / ACN 008 926 645 / ATAS Accreditation No: A10552

TM

Capricorn Preferred Suppliers are an integral part of our cooperative model. We recognise the achievements of our high performing Capricorn Preferred Suppliers through our Million Dollar Preferred Supplier Awards.

These awards are presented to Preferred Suppliers who reach million dollar milestones in total Capricorn Member sales. It is great to see Capricorn Preferred Suppliers reaching these outstanding milestones. Congratulations to the following Preferred Suppliers.

SWEA SWEA endeavours to continuously provide excellent customer service. Instrumental to the ongoing achievements of SWEA has been their range of quality brands. This year SWEA celebrated the opening of their new Tempe branch, bringing the total to four branches across the East Coast.

$5m

Preferred Supplier Award

In photo from the left, Francois Alameddine, Ziad Alameddine, Walid Alameddine, Frank Alameddine, Imad Alameddine and Robert Vaga.

Truckline Truckline provides over 150 years of parts experience from their Wingfield, South Australia, branch. They pride themselves on their great service and quality parts. From the left we have Wayne, Chelsea, Corey, Steve, Vince, Rynee, Nick and John.

$1m

Preferred Supplier Award

Ferntree Gully Hyundai & Kia $1m

Ferntree Gully Hyundai has been a Capricorn Preferred Supplier for 17 years. Peter Tomlins and Dominic (pictured) have been instrumental in consistently growing their Capricorn sales during those years.

Preferred Supplier Award

Maxiparts Maxiparts has been a Capricorn Preferred Supplier for almost 20 years in one form or another. Peter Loimaranta has been instrumental in consistently growing their Capricorn Sales.

$1m

Preferred Supplier Award

SCOTTY JOINS THE PIT CREW AT TARGA

When well-known Targa driver Brett Morse called into Perth- “You generally have two or three or even four service areas per based family-run workshop G-Spec with his new BMW day that you have to get to, so it’s usually a bit of a rush to get M2 Competition, he got more than just the performance there, get it set up, get the service area set up, and then just wait modifications he’d asked for. for the car to come in.

He also landed a new sponsorship deal and an enthusiastic new pit crew with tonnes of BMW expertise, including G-Spec’s own Scotty Howard.

G-Spec is a German vehicle specialist based in Bassendean, Western Australia. Scotty’s father, Tony, owns the workshop and is a long-time Capricorn Member. Before joining the family workshop Scotty worked at WA’s main BMW dealership, Westcoast BMW. He specialises in vehicle performance.

“Then once the car comes in, it’s bedlam again. Like, ‘we’ve got 15 minutes; we need to do this, this and this’. So, it’s very, very busy and then… nothing.”

“So, I think ‘hurry up and wait’ is a really accurate way to describe it.”

“We saw an opportunity to sponsor what is generally the only BMW in almost all of these events,” Scotty said. “Brett has a bit of a reputation because he’s entered Targa a lot of times and he’s been a very successful driver. We’re quite into doing performance stuff on BMWs, so to sponsor the only one in a big local event was a no-brainer for us.”

The M2 Competition was purchased especially for racing and even after this season of rallies only has about 5000km on the clock. Brett had previously raced an M3 with some success, but October’s Targa was his first race in the M2. So, how’d it perform?

“The car has been super reliable,” Scotty said. “Credit to the car that it has been almost perfect. We’ve had some small issues with the surface preparation of some of the tracks where the track had been resurfaced and there was a lot of loose stones and gravel and that sort of thing. So, we had a lot of issues with rocks and gravel getting stuck inside the brakes and inside the “We attended all four days where we looked after the vehicle — wheels between the brake calipers and the wheels. changing the wheels around, flushing the brake fluid, and just generally doing things that needed to be done on the car,” “But honestly, it was pretty uneventful because the car was perfect — which is exactly what you want.”

Scotty said.

The result for Scotty and his colleague Nathan Angus has been a summer spent trackside at various tarmac racing events around WA— with the highlight being the four-day Targa West rally in October around Perth and its hinterland.

Scotty and Nathan joined service crew members from Flashtuned, Tony Flood Motorsport and Morse Motorsport trackside throughout the event. The M2 placed fourth overall at the end of the week. Scotty said the experience was fantastic.

Targa was just the start of a summer of motorsport for Scotty and Nathan, who have since provided support to the Morse team at the Bunbury Sprint and a rally sprint at Barbagallo Raceway.

There are plenty more races to come, too.

“As Brett put it to me before we started, it’s a lot of ‘hurry up and wait’, Scotty said.

“Our sponsorship agreement is an ongoing one,” Scotty said.

“We will look after the car for the foreseeable future and attend all of the events that Brett needs us at.”

1 8 CAPRICORN IGNITION MARCH 2021

It’s not every day doing a favour for a friend changes the course of your life, but that’s exactly what happened to Tyrone and Kelly Habgood.

In late 2013, a friend asked Tyrone if he could help fabricate and fit a custom stainless-steel snorkel for his four-wheel drive. Always up for a challenge, Tyrone took on the project. No sooner was it complete, than requests started flowing in from others, asking if he could do the same for them.

Tyrone and Kelly were suddenly operating a successful weekend sideline business from their Perth backyard.

Moonlight Stainless 4WD Performance was born.

With the house soon completely overtaken by the business, it became apparent more space was needed. Moonlight relocated to professional premises in Landsdale shortly after.

Moonlight focuses on providing high-quality stainless-steel four-wheel drive performance products to, as Tyrone says, “people who won’t settle for anything less”. Still a familyowned business, it has grown to employ eight people.

“Every line, every component, every product, is designed and fabricated to exacting measures for the perfect sound, feel, and look,” Tyrone said.

Like many others in business, Tyrone and Kelly have faced challenges — including finding quality staff, managing cash flow, and growing the business while trying to raise two young boys.

The couple became Capricorn Members four years ago and said they enjoy the access it gives them to a wide range of suppliers, “which gives you more options to help grow the business”. They also enjoy how easy it was to do business with Capricorn.

What’s Tyrone’s tip for success?

“It doesn’t matter how small or large your business is, your staff, your customers and quality are equally important,” he said.

CAPRICORN IGNITION MARCH 2021 1 9

Capricorn Member Profiles

Moonlight Stainless 4WD Performance Friendly favour leads to Moonlight success

PREFERRED SUPPLIER Profiles VICTORIA/TASMANIA

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YEARS PREFERRED SUPPLIER

Tritech Lubricants tritechlubricants.com

Tritech is an Australian-owned and -operated lubricant manufacturing business established in 2002. They offer a wide range of lubricant products which are all manufactured under a strict ISO 9001-2015 quality endorsed manufacturing system. TriTech Lubricants products are blended using OEM-approved formulations and developed to meet or exceed industry specifications and comply with SAE, API, ACEA and ISO guidelines. This is backed by their product guarantee. Products include, but are not limited to, passenger and commercial vehicle oils, automatic transmission oils, automotive gear oils, racing oils and more. Proudly, Tritech is regarded as a premium trade business-to-business operation with a strong product range to be a one-stop shop for all lubricant and chemical needs.

SOUTH AUSTRALIA

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YEARS PREFERRED SUPPLIER

OG Roberts & Co ogr.com.au

The OG Roberts family arrived in Mount Gambier in 1956 and grandfather Owen Gwilym Roberts (OG) built one of the most dynamic new and used car businesses in the country. Over the 60 years OGR has been in business, they have lived by the philosophy of having quality people providing quality vehicles, service, and products. They stock a full range of genuine Holden, ACDelco, Nissan, Mazda and Kia replacement parts and accessories. The OGR parts department employs five factory-trained parts interpreters and a full-time trade representative travelling through the south-east of South Australia and Western Victoria. With OGR you can rely on the guaranteed value they provide – and Members will always have someone they can talk to and someone they can trust.

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QUEENSLAND

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YEARS PREFERRED SUPPLIER

Mercedes-Benz Sunshine Coast mbbrisbane.com.au

Mercedes-Benz Sunshine Coast is a proud Australian family owned and operated business. In 2020, Mercedes-Benz Sunshine Coast is proudly celebrating their 22nd year on the Sunshine Coast. Specialising in Mercedes-Benz passenger cars, vans and utes, Mercedes-Benz Sunshine Coast deliver outstanding quality an extended service life and comprehensive service, making them highly cost effective. Also available alongside the Mercedes-Benz genuine parts includes genuine remanufactured parts, genuine lubricants and fluids, genuine accessories, genuine vehicle care products and Mercedes-Benz collection. As winners of the Rural Dealer of the Year award in 2015 and 2017 you will always experience the Mercedes-Benz quality at Mercedes-Benz Sunshine Coast.

AUSTRALIA WIDE

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YEARS PREFERRED SUPPLIER

Winc Australia Pty Ltd netxpress.biz

Winc is a workplace support company. They free up companies to do what they do best by taking care of everything a workplace needs to work – all in one place.

They’re available for all organisations, from SMEs to large enterprises, and cater to a range of businesses in varying industries to provide the best solutions for all workplaces. From office, school, facilities and safety essentials, to specialised print and marketing services, they have thousands of products to ensure all workplace needs are covered, wherever or however your organisation chooses to work. By leveraging their extensive range of resources, in-house capability and broad supplier network, they offer bespoke solutions to cater for individual customer needs. This includes tailored furniture fit-outs, complete technology solutions, print and marketing services and managed print services.

NEW SOUTH WALES / VICTORIA / TASMANIA

NEW

PREFERRED SUPPLIER

CalOffroad caloffroad.com.au

CalOffroad is a family-owned business and has been trading for over 20 years.

They pride themselves on their high-end products and excellent customer service. CalOffroad is the Australian importer for Fox Shocks, CalOffroad Platinum Bilstein, SPC, SmittyBilt and many other high-end brands. And, apart from supplying premium products such as diff drop kits and leaf spring kits, CalOffroad has developed its own proprietary parts numbers with Fox Shox USA and Bilstein Germany, to suit lift kits up to 3 inches and to suit Australian conditions. They are a suspension specialist offering Capricorn Members and their customers the best suspension available, delivered countrywide.

CAPRICORN IGNITION MARCH 2021 2 1

Maximising technician productivity - by Geoff Mutton

This is the all-too-often lament of busy auto workshops: 'We are really busy and booked out, but at the end of the month there is only just enough money to pay the bills'.

Being booked out and only just covering bills shouldn’t go together in the same sentence. It is being repeated far too often to ignore.

There are several reasons for this disparity between productivity and income, but the number one reason is poor technician productivity.

Technician productivity is the proportion of a technician’s work week that is productive and invoiced to customers. For example, if a technician’s standard work week is 38 hours, but at the end of the week only 19 hours have been invoiced to customers, it means that the technician’s productivity is just 50 percent.

2 2 CAPRICORN IGNITION MARCH 2021

Workshops can introduce simple processes to help maximise technician productivity.

Set output expectations Sales reps, accountants, lawyers and even parking police have targets they are expected to achieve. Why should automotive technicians be any different?

Review each technician separately, taking into account their qualification levels and any additional responsibilities and writing down how many productive hours you think they should be capable of charging out each day.

While doing this, take into account historical data on productive hours per technician, so that your new productivity target is realistic.

Having drawn up the chargeable hours target, discuss it with your staff, so they are very aware of your expectations.

Record time taken on jobs Labour is the most important commodity that a workshop sells, yet it is amazing the number of workshops that don’t record the time taken on each job. Some business owners have a warped belief that they know exactly how long everyone is spending on each job.

It’s imperative that all technicians clock on and off jobs or manually record start and finish times. This information can then be used to calculate how many hours each technician has sold each week. It is just as important to analyse what type of jobs technicians gained or lost time on.

Analyse technician labour results and discuss with your team There is no point recording technician output if the data collected is just shoved away in the bottom drawer. Each week or month spend some time analysing your technician performance reports and, where appropriate, discuss the results with your team so that, as a group or individually, some means of improving the situation can be discussed and put into action.

Managing the type of work booked in The natural tendency is to book in jobs on a first in, first served basis.

Obviously, any job is better than nothing, but when a workshop reaches a stage of having to book in work a day or two in advance, it means that workshop is now in a position to start allocating work to timeslots, or even days that will match the technicians available.

For example, a day of purely diagnostic work and timing belts on late model vehicles will most probably result in junior staff standing around doing little. In this instance, leave some space in the diary for general servicing and repairs and fill it up with more advanced jobs only at the last minute.

Estimate hours when taking bookings Job prices can vary from $50 to $5,000, so the number of jobs booked in is irrelevant. Workshops sell labour hours, so this is what managers must estimate and monitor when taking bookings.

As each booking is taken, apply your experience to arrive at the best estimate of the time it will take to complete the job and any estimated additional work.

Stop booking in work only when you estimate that all available technician hours will be fully utilised.

Review vehicle history with the customer When customers drop off their vehicle, it is imperative that you review and discuss the vehicle’s previous history. Very often, items listed for future attention after the last service are now well overdue.

Technician productivity will be significantly boosted if the go-ahead is given on additional items before technicians have started the job, rather than having to report the same problem again and then wait for customer approval or parts before the job can be completed.

Charge for diagnostic time It’s in a technician’s DNA to report and fix problems, but if the time spent on conducting a diagnosis is not charged out, technician productivity takes a hit.

Diagnostic work, or simply working out why a problem exists, needs to be treated like any other service the workshop provides. You would not do a brake fluid flush for free, so why would you diagnose a problem on a customer’s car for free.

Be up-front with the customer and get a financial commitment before going ahead. This methodology needs to be applied to standalone diagnostic problems, as well as those situations where a customer mentions additional problems that need looking at during a routine service. A service is a service, and the book time required to perform that service does not allow for time to investigate why the headlight globe keeps blowing.

Over the years, we have worked with some hugely successful workshops with highly productive technicians and the common trait is that they had all instituted productivity processes similar to those described above.

Working hard is noble, but perhaps for some workshop owners, slowing down and working smarter on managing and controlling their technicians’ time might make a huge difference to the bottom line.

Make it a priority. You will be pleased with the results.

CAPRICORN IGNITION MARCH 2021 2 3

Capricorn is helping Members get new equipment

GIVE YOURSELF A TAX BREAK Take advantage of the federal government’s instant asset write-off at the end of financial year.

Find out what you’re eligible for at capricorn.coop/eofy lending@capricorn.coop l 1800 327 437 *For full information on the Instant Asset Write-Off and to find out if you are eligible please visit: www.ato.gov.au/Business/Depreciation-and-capital-expenses-and-allowances/Simpler-depreciation-for-smallbusiness/Instant-asset-write-off. Capricorn Finance offers business equipment finance through Capricorn Society Limited (ACN 008 347 313) and brokers business finance through Capricorn Society Financial Services Pty Ltd (ACN 129 134 667). Fees and charges, terms and conditions, and lending criteria apply.

TM

ASK AN EXPERT:

FINANCE VERSUS CASH When it’s time to invest in expensive new equipment for your workshop, how often do you pay cash for it without even thinking about financing options?

For many people in business, it’s almost a reflex action. We pull out our wallet and hand over our Capricorn card to pay in full the following month. For others, it’s just an easier way to get what you want — avoiding the time and paperwork involved with taking out a loan.

But often the equipment we need to operate our workshops successfully and to grow our businesses is expensive. Hoists, scan tools, tyre changers and spray booths don’t come cheap. Paying cash for them can empty the company bank account and cause serious cash flow problems, making paying wages and taxes a headache.

Despite what your instincts may say, using a financing option may be a much more practical solution. It allows you to pay off the expense over a longer period.

If you could remove the delays and paperwork involved in applying and getting approval, taking out the loan may be a no-brainer.

“The main benefit is the simplicity of it,” Melanie said. “We’re going to make it very easy for you.”

But there are other benefits, too. You earn Capricorn Rewards points on the full amount of purchase, even if you paid a cash deposit. It is also possible to use your points towards the cost of the purchase.

Melanie said there are particular advantages to using financing instead of cash to buy business equipment right now, thanks to changes to the depreciation rules for small businesses which have been introduced by the Australian Government in response to the pandemic.

These include a temporary increase of the instant asset write-off threshold for eligible businesses from $30,000 to $150,000. Eligibility has also been extended to businesses with an aggregated turnover of less than $500 million (up from $50 million).

These rules apply in relation to assets first used or installed ready for use between 12 March 2020 and 30 June 2021, and purchased by 31 December 2020.

The Government has also introduced temporary full expensing for some assets until June 2022.

Which is why Capricorn Financial Services has done exactly that.

Check out the Australian Tax Office website for more information on these changes.

Melanie de Jager, Capricorn’s Credit and Transactional Services Manager, said Capricorn Members can be easily approved for financing of business equipment purchases up to a value of $250,000.

Melanie said Capricorn has seen an increase in the number of Members taking advantage of the financing option on equipment this year. She said she believes the pandemic has seen many in business choose to hold onto their cash in case of another lockdown, so they can still have funds to pay wages and tax. So when it comes to your next piece of equipment you know where to go if you choose to finance that purchase.

“Mostly it’s a simple, paperless process — depending on when Capricorn last received them, the only thing we need from Members is their identification documents. For loans over $150,000, additional documents like financial statements will be required” she said. “We have no lengthy application forms to fill out, simply send us a quote from the Preferred Supplier you’re purchasing from and we get the approval process underway.”

“Beyond that, as long as they have a satisfactory credit rating and track record with Capricorn, they're approved.” Melanie said Capricorn’s finance offering is very competitive with banks and other financiers’.

Disclaimer: This article does not, nor is it intended to, constitute legal, financial or other independent professional advice. Please consult your professional adviser before relying on any information contained herein.

Find out what financial assistance you are eligible for at capricorn.coop/eofy.

Or by scanning the QR code.

Capricorn Finance offers business equipment finance through Capricorn Society Limited (ACN 008 347 313) and brokers business finance through Capricorn Society Financial Services Pty Ltd (ACN 129 134 667). Fees and charges, terms and conditions, and lending criteria apply.

CAPRICORN IGNITION MARCH 2021 2 5

CAPRICORN CLASSIFIEDS Classifieds Advertising Guidelines Do you have a business for sale, have equipment that you need to get rid of, or are you just looking for a part that you haven’t been able to find? If the answer is yes, then you should advertise in the Capricorn Classifieds; it’s FREE to do so. See below for details.

• The Capricorn Classifieds are for Capricorn Members only to advertise. Payment is to be organised between advertiser and purchaser.

• Parts or equipment that relate to your business only may be advertised.

• Businesses for sale may be advertised.

• Cars for sale cannot be advertised.

2WD Dynotech, Rockhampton QLD With extras, fan, ramps, new computer and more, ready to plug and play $33,695+ neg. Shipping to be calculated. Photos by request.

Contact Rhys - rhys@tsomechanical.com.au or 0402 742 733 Workshop service station, Richmond TAS. Well established independent service station with mechanics workshop long lease offered, Good strong customer base with huge potential, owner retiring. Call 0408906076 Automotive Mechanical & Suspension Business, Myaree WA. Established 1974, huge client base, excellent reputation, 3 units on long lease, 4 hoists incl wheel aligning hoist, all equipment & stock, office manager & mechanic happy to stay if required. Contact Graeme 08 9330 3231 or graeme@g-mac.com.au Automotive workshop, Tauranga CBD, NZ Since 2011. WoF AVIC. Spacious. 2 hoists, tyre machine, balancer etc. courtesy car,. reasonable rent, good lease/landlord. good returns and potential to increase turnover, inquire today $200,000. Andrew 022 6469334 Automotive Repair Workshop , Sunshine Coast QLD 3 hoists and lot of equipment, high profile frontage. Long Established family run business, large client base. Come and enjoy the Sunny Lifestyle so the Owner can retire. $134,000 WIWO. Call Richard 07 5493 6000

• Classifieds are on a first come, first served basis. Depending on the number received, your classified may not appear immediately.

• No positions vacant.

• No pictures to be submitted.

• By submitting the Online Capricorn Classifieds Ad Form, you acknowledge that the price of any goods or services shown is inclusive of GST.

Siemens Exhaust Tube Bender - Rapid make press type 1¼in to 2½in. Tooling has had minimal use. $6,500. Press Hydraulic 35 ton Manual plus air over hydraulic operation. $1,500.Suspension Spring Compressor Hydraulic operation automotive. $500.

Call Denise 07 5520 2755 Truck Wheel Alignment & Mechanical Brisbane North Trading for over 46 years this fully quip 725 m² workshop situated in a high exposure position on Brisbane North. Full mechanical & wheel alignment for cars 4WD trucks buses & trailers $342,000 + SAV. Ph.0450 484 008 Premier Automotive Repairs business, Berry NSW. Established for over 20 years with loyal customers and continuous repeat business.

Great location, strong returns, this is an Ideal lifestyle business. Price on Application.

Call Steve 02 4464 3999 or 0417 251 205.

Mechanical Automotive Workshop, Gladstone QLD Well established. Owner retiring. Strong customer base. Always busy. Well equipped with plenty of room. $110,000 ONO. Ph: Michael Carr 0401 828 615.

Antique Block Boring machine ,circa 1915 “Improved Universal Cylinder Reboring Tool – USA”. In very good condition. Packed in original wooden box with instructions. $1000.00.

Contact owner 07 4630 7001

Mechanical Workshop, Melbourne VIC Established in 1962 with current owner for 12yrs, located in Bayside, mechanical service & sales, very prominent loc. Owner retiring.

Ph: 0411 460 460

Mechanical Workshop, Port Macquarie NSW. Town is booming and this great earner could be yours! Prime location, large loyal customer base, excellent google reviews. 4 hoists, wheel aligner, injector bench, scan tool etc. Price/ lease negotiable. Call Maca on 0414 850 365 Brake, Mechanical Workshop., Port Lincoln SA Well Established for 28 years. 5 Bays. 2x Molnar Hoists. Large pit. Fully equipped large block.

WIWO. Freehold, equipment & stock. Owner needs to retire. Contact 08 86830779 or 0428113242.

Mechanical Workshop, Calliope QLD Empty Workshop with washbay & land for sale. Calliope Qld, leased on a monthly basic to mechanical business now. Buy, move in or keep leased. PH Susan 0491038142 email bellindarabit@gmail.com Mechanical/Tyre Workshop, Collie WA Est 20yrs, current owner for 7yrs, long lease offered, located in centre of town, fully equipped large workshop & showroom, potential to grow business. Ph (08) 9734 1992 or accounts@collietyre.com.au Automotive Mechanical & Transmission Workshop, Eurobodalla Coast, NSW. Business operating in this location for 25 years.

4 bays, 2 x 2 post hoist, all plant equipment & stock. Busy industrial area, long lease & regular clientele. Email: aquarius2536@hotmail.com Automotive Mechanical Repair Workshop, Huskisson, NSW. Brilliant business opportunity for a qualified automotive mechanic in beautiful coastal town. Well-established client base. WIWO incl. plant, equipment (5 hoists) and stock.

Ph: Warwick on (02) 4441 8449.

How to Advertise in the Capricorn Classifieds 1. Send an email to ignition@capricorn.coop with the following details: your Member number, business name, contact details and details of your advert (no more than 30 words).

2. Capricorn must receive your classified advert by the 16th of the month preceding the publication month. If we have not received your classified advert by this date it will be published in the following month depending on the number of adverts received.

3. Check out your advert and fellow Members’ classifieds in the next edition of Ignition.

Email: ignition@capricorn.coop Publisher's General Disclaimer All information, material and content contained in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information you should consider the relevance of it to your own circumstances and, if necessary, take professional advice.

Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third party supplier advertisement in respect of which Capricorn merely acts as a conduit) included in this edition of Ignition. To the fullest extent permitted by law Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: (i) reliance on material in Ignition; or (ii) inaccuracy, error or omission in material in Ignition.

Capricorn, Stronger With Capricorn, Ignition, Capricorn Travel, Capricorn Mutual and the boomerangs device are trademarks or registered trademarks of Capricorn.

If you have any news or information that you think would be of interest to your fellow members, please send the information to Capricorn via email ignition@capricorn.coop.

Capricorn Society Limited ACN 008 347 313 Postal Address: Locked Bag 3003, West Perth WA 6872 Registered Office Australia: 28 Troode Street, West Perth WA 6005 Phone (08) 6250 9500 General Enquiries 1800 999 233 Members 1800 327 437 Suppliers 1800 005 322

N R O C I R P CA

Spot the Difference

LAST MONTH'S WINNERS

LAST MONTH'S ANSWERS

1st Prize - 4,000 points

Find them all and win!

1st Prize: 4,000 points 2nd Prize: 2,000 points

S & SJ Mechanical Repairs

2nd Prize - 2,000 points Master Lotz Automotive Engineering DECEMBER/JANUARY WINNERS 1st Prize - Precision Panel & Paint (2007) Ltd 2nd Prize - Schwarz Motor Repairs

Email your answers to ignition@capricorn.coop before 21 March 2020. Winners will be selected by a lucky hat draw of correct entries. Please ensure you include your Member number and email address when submitting your entry.

WORD Hunter

Find the 16 words hidden in the jumble. They could be horizontal, vertical, diagonal or backwards. See if you can find them all!

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RECOGNISE EFFORT | REWARD HARD WORK | RETAIN FUTURE LEADERS

CAPRICORN

APPRENTICE OF THE YEAR

Stars

NOMINATE YOUR APPRENTICE AT CAPRICORNRISINGSTARS.COM $20,000 IN CASH AND PRIZES UP FOR GRABS! ENTRIES CLOSE 30 APRIL 2021

For more information visit capricorn.coop/tc and click on ‘Capricorn Rising Stars 2021 Terms and Conditions’.