2018
EVENT GUIDE MAY 14-17 | ROSEN SHINGLE CREEK RESORT | ORLANDO, FL
CNPEXPO.COM #CNPEXPO Produced by:
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SAVE THE DATE
2019
TUESDAY, MAY 21 FRIDAY, MAY 24
EDUCATION: MAY 21-24 | EXPO HALL: MAY 22-23
SAN FRANCISCO MARRIOTT MARQUIS
PRE-REGISTER FOR THE EVENT AT: BIT.LY/CNPEXPO2019 CNP18_DirectoryCover.indd 4
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Card Not Present ® provides you with the latest news, education and inspiration for and about the companies operating in the cardnot-present space—one of the only sources of content focused solely on the ever-changing CNP and payments industry. Join our community to get information, best practices and solutions for payments issues that most affect retailers and merchants operating in this space. Join the Card Not Present community for access to: CNP Expo® is where the card-not-present community meets to network, connect and form partnerships. With over 50+ hours of education for e-commerce newcomers and veterans, learn how to leverage CNP payments.
Resources retailers can leverage every day to make better business decisions including webinars, white papers, retailer guides and research.
The latest news in payments, e-commerce, fraud and everything you need to stay up-to-date.
Learn more and subscribe to our complimentary newsletter at: WWW.CARDNOTPRESENT.COM
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TABLE OF CONTENTS WELCOME LETTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 AGENDA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 EXPO HALL FLOOR PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 SPONSORS & EXHIBITORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 PRODUCT CATEGORIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Free WiFi: NAME: CONVENTION WIRELESS PASSWORD: CNP2018
Exhibit Hall Hours Tuesday, May 15
10:00 AM – 6:00 PM
Wednesday, May 16
10:00 AM – 5:00 PM
Expo Hall open to all badge holders
S
Education Hours Monday, May 14
1:00 PM - 5:45 PM
Tuesday, May 15
8:45 AM - 4:15 PM
Wednesday, May 16
8:45 AM - 4:15 PM
Thursday, May 17
8:15 AM - 12:00 PM
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Show produced and managed by: © Copyright Reed Exhibitions. Copyright contents may not be reproduced in any manner without prior written permission of Reed Exhibitions. Though every effort has been made to ensure the accuracy of this Directory, Reed Exhibitions cannot be held responsible for errors or omissions. Please check the Directory Addendum for late exhibitor additions and booth relocations. Terms and Conditions of Use: The material and information in this CNP Show Guide are made available by Reed Exhibitions, a division of RELX Inc. (“Reed”) The copyright and all other intellectual property rights in or relating to the material and information contained in this event guide remain the sole property of Reed. You may not copy, translate, upload, post, publish, reproduce, transmit or distribute in any way, in any medium, in whole or in part, this material or information without the express written consent of Reed. Written requests for reprint or other permission should be mailed to: Reed Exhibitions, 383 Main Avenue, Norwalk, CT 06851. © RELX Inc. 2018. All rights reserved.
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Cardinal Consumer Authentication For Benefits of 3-D Secure 2.0 Today Uses enhanced data for better risk decisions
Enables a frictionfree consumer experience
Supports digital commerce across devices
For less Card-Not- Present fraud, fewer false declines, less manual review, and more good orders. Supporting both issuers and merchants with our authentication solutions. • Cardinal sees both sides of the transaction – issuers and merchants. • We help issuers make better risk decisions, resulting in more good orders for merchants. • The Cardinal Network collectively drives fraud out of the entire digital commerce ecosystem.
Visit Cardinal at Booth 310 to learn more about how you can enjoy benefits of 2.0 today!
DON’T MISS THE PANEL ON
The Rise of Authentication Thursday, May 17 at 8:15 a.m.
VISIT:
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www.cardinalcommerce.com
CALL:
877.352.8444
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WELCOME Hello Colleagues – Welcome to CNP Expo® 2018. This past year has been very exciting for CNP Expo and Card Not Present® as we’ve enhanced the look and feel of our brand overall and made significant changes to the Card Not Present brand and the CNP Expo event. We’re confident these major upgrades will enhance your onsite experience. This year, we’ve added more merchant speakers to our Education Program and increased the amount of peer-to-peer networking sessions on the Expo Hall floor for merchants and vendors. We’re continuing to offer 50+ hours of education providing practical tips and trips through a variety of industry Keynotes – featuring Scott Adams, former Fraud and Risk Expert at Riot Games, Jamie Uppenberg, Global Head of Digital Payments Strategy for Discover Payment Services, and Tracy Wilk, Executive Coach and Former VP of Google Payments – Merchant Speaker Sessions and Panels. Networking is easier than ever with dedicated Networking Meals, Networking Breaks, the Merchant-2-Merchant Mixer sponsored by Sift Science, and the CNP Awards Party sponsored by Ethoca. Be sure to view the entire Agenda later on in the book to see all of the networking and educational opportunities. We are also launching a NEW CNP Expo Mobile App sponsored by Simility. The App gives you access to the Exhibitor List, Schedule of Events and Education Sessions, personalized Exhibitor and Education Session recommendations, and the Peer-to-Peer Chat Feature. With time comes change, and for 2019, CNP Expo is relocating! We are happy to announce that the 2019 CNP Expo will be taking place at the Marriott Marquis in San Francisco, Tuesday, May 21 - Friday, May 24 (Education: May 21-May 24 | Expo Hall: May 22-23). Take this week to reconnect with colleagues and peers, find new solutions from our exhibitors, and continue to learn and grow at this year’s CNP Expo. Best,
John Bomier Event & Community Director CNP Expo & Card Not Present
DJ Murphy
Editor-in-Chief, Card Not Present
Will Wise Group Vice President Security Portfolio, Reed Exhibitions
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COMING SOON ...
DISCUSS FRAUD, CHARGEBACKS AND PAYMENTS ISSUES & CHALLENGES Chat with and learn from fellow merchants facing similar day-to-day challenges in a safe and secure chat room. You can join CNPChats at no charge – the forums are available 24 hours a day, 7 days a week, 365 days a year. We are always open for discussions. Topics include fraud prevention for digital or physical merchants, preventing and responding to chargebacks, optimizing payment acceptance and costs, going cross-border and more! Meet up with peers, old friends, colleagues and other merchants like you.
Learn more at: WWW.CNPCHATS.COM
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AGENDA AT-A-GLANCE TIME 1:00 PM 3:30 PM
MONDAY MAY 14
TITLE
ROOM
Boot Camp Payments and fraud basics that will protect your growing business
Sebastian L1-2
Sponsored by:
3:45 PM 5:45 PM
Grad School A more comprehensive dive into advanced CNP topics
Sebastian L3-4
Sponsored by:
6:30 PM 8:30 PM
Merchant-to-Merchant Mixer
Topgolf Orlando
Sponsored by:
* As of April 25, 2018 - Schedule Subject to Change
See You at Topgolf Tonight with
TOPGOLF - ORLANDO 6:30 PM - 8:30 PM | 9295 Universal Blvd, Orlando, FL 32819
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TUESDAY MAY 15
AGENDA AT-A-GLANCE TIME
TITLE
LEVEL
TOPIC
ROOM
7:30 AM 8:30 AM
Networking Breakfast
Lobby
8:45 AM 9:30 AM
Keynote Presentation: Level Up Your Fraud Fighting Scott Adams, CNP and Fraud Expert
Sebastian I1-I3
9:30 AM 10:00 AM
Keynote Presentation: Security and Fraud Prevention in the Increasingly Digital World Sebastian I1-I3 Jaime Uppenberg | Sponsored by:
10:00 AM 11:00 AM
Expo Hall Networking Break | Sponsored by:
10:30 AM 4:00 PM
Demo Theater Presentations
CNP Café Demo Theater, Sebastian I-4
11:15 AM 12:00 PM
Basics of Cross-Border Payments: What Every Company Planning to Accept Payments Internationally Needs to Know
Beginner/ Intermediate
Global Payments/ Cross Border
Sebastian L-1
11:15 AM 12:00 PM
Chargebacks: Prevention and Reduction Strategies
Beginner/ Intermediate
Chargeback Management, Operations
Sebastian L-2
11:15 AM 12:00 PM
Real Time Risk Mitigation at Airbnb
Intermediate/ Advanced
Fraud Best Practices
Sebastian L-3
Networking Lunch - Exhibitors & Attendees
12:00 PM 1:00 PM
Lobby
Sponsored by:
1:00 PM 1:45 PM
Identifying and Preventing Friendly Fraud
Beginner/ Intermediate
Chargeback Management, Emerging/Continuing Fraud Trends, Fraud Best Practices
Sebastian L-1
1:00 PM 1:45 PM
A CNP Conversation: Mitigating Fraud in the Digital Age by Working Cross Functionally
Intermediate
Fraud Best Practices, Operations, Managing Fraud Teams
Sebastian L-2
1:00 PM 1:45 PM
What Fraud Looks Like Right Now: Former Fraudster Shows You What You're Up Against
Intermediate
Emerging/Continuing Fraud Trends
Sebastian L-3
2:00 PM 2:45 PM
Fighting the Rising Threat of Gift Card Fraud
Beginner/ Intermediate
Emerging/Continuing Fraud Trends
Sebastian L-1
2:00 PM 2:45 PM
Going Global Without Going Broke
Intermediate
Global Payments/ Cross-Border, Fraud Best Practices
Sebastian L-2
2:00 PM 2:45 PM
Managing Fraud Teams & Hiring the Right People
Intermediate/ Advanced
Managing Fraud Teams, Operations
Sebastian L-3
2:45 PM 3:30 PM
Expo Hall Networking Break
CNP Café
3:30 PM 4:15 PM
The Year in Account Takeover
Intermediate
Emerging/Continuing Fraud Trends, Fraud Best Practices
Sebastian L-1
3:30 PM 4:15 PM
Merchant Only Session - Demonstrating Your Value within Your Organization
Intermediate/ Advanced
Personal/Professional Development
Sebastian L-2
3:30 PM 4:15 PM
Chargebacks: Effective Response Strategies
Beginner/ Intermediate
Chargeback Management, Operations
Sebastian L-3
4:15 PM 6:00 PM
Expo Hall Happy Hour | Sponsored by: * As of April 25, 2018 - Schedule Subject to Change
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WEDNESDAY MAY 16
AGENDA AT-A-GLANCE TIME
TITLE
LEVEL
TOPIC
ROOM
7:30 AM 8:30 AM
Women in CNP Fraud & Payments Breakfast
Demo Theater/ Sebastian I-4
7:30 AM 8:30 AM
Networking Breakfast
Lobby
8:45 AM 9:30 AM
Keynote Presentation: Career Lessons from Payments Pioneers Tracy Wilk, Executive Coach and Former VP of Google Payments
Sebastian I1-I3
10:00 AM 11:00 AM
Expo Hall Networking Break
CNP Café
10:30 AM 4:00 PM
Demo Theater Presentations
Demo Theater, Sebastian I-4
11:15 AM 12:00 PM
Leveraging RFPs to Establish and Manage Provider Relationships
Intermediate
Evaluating Provider Relationships, Operations
Sebastian L-1
11:15 AM 12:00 PM
How Fraudsters Attack Mobile Apps and How to Stop Them
Beginner/ Intermediate
Emerging/Continuing Fraud Trends, Fraud Best Practices, Operations
Sebastian L-2
11:15 AM 12:00 PM
Keeping Customers Happy by Spotting and Preventing False Positives
Intermediate
Fraud Best Practices, Operations
Sebastian L-3
12:00 PM 1:00 PM
Networking Lunch - Exhibitors & Attendees
Lobby
1:00 PM 1:45 PM
How to Get Law Enforcement Interested in Your Fraud Cases
Beginner/ Intermediate
Fraud Best Practices
Sebastian L-1
1:00 PM 1:45 PM
By The Numbers: How to Measure the Success of Your Fraud Prevention
Intermediate
Managing Fraud Teams, Operations
Sebastian L-3
1:40 PM 2:30 PM
Creating a Successful Payments Strategy in LatAm
Intermediate/ Advanced
Global Payments/ Cross-Border
Demo Theater
2:00 PM 2:45 PM
PCI and GDPR, OMG!
2:00 PM 2:45 PM
Attack of the Refrigerators: How Fraudsters will Leverage IoT and Digital Assistants
Advanced
Emerging/Continuing Fraud Trends
Sebastian L-2
2:00 PM 2:45 PM
Treating a Digital Crime Scene Like a Physical Crime Scene
Intermediate
Fraud Best Practices
Sebastian L-3
2:45 PM 3:30 PM
Intermediate/ Regulation/Compliance Advanced
Expo Hall Networking Break
3:30 PM 4:15 PM
No Budget? No Problem.
3:30 PM 4:15 PM
Merchant-Only Info-Share Hosted by Card Not Present®
3:30 PM 4:15 PM
Reuse, Retry, Recycle: Strategies For Getting Paid as a Recurring Biller
4:15 PM 5:00 PM 5:00 PM 7:30 PM
CNP Café
Beginner/ Intermediate
Fraud Best Practices, Operations
Fraud Best Practices, Emerging/Continuing All Experience Fraud Trends, Payment Levels Authorization/ Acceptance Intermediate
Operations, Payment Authorization/ Acceptance
Expo Hall Networking featuring Happy Hour CNP Awards Party Sponsored by:
Sebastian L-1
Sebastian L-1
Sebastian L-2
Sebastian L-3
Expo Hall Sebastian I1-3
* As of April 25, 2018 - Schedule Subject to Change
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AGENDA AT-A-GLANCE TIME
TITLE
7:30 AM 8:15 AM
LEVEL
THURSDAY MAY 17 TOPIC
ROOM
Networking Breakfast
Lobby
8:15 AM 9:00 AM
The Rise of Authentication
Beginner
Fraud Best Practices, New Fraud Technologies
Sebastian L-1
8:15 AM 9:00 AM
The Rise of Loyalty and Other Non-Payment Fraud and Abuse
Beginner/ Intermediate
Emerging/Continuing Fraud Trends
Sebastian L-2
8:15 AM 9:00 AM
Scoring Success for Manual Reviews
Beginner/ Intermediate
Operations
Sebastian L-3
9:15 AM 10:00 AM
How Merchants Can Survive and Thrive in Today’s Payments Environment
Intermediate
Regulation/Compliance
Sebastian L-1
9:15 AM 10:00 AM
Enhanced Fraud Prevention Using Email Risk Assessment
Beginner
Emerging/Continuing Fraud Trends, Fraud Best Practices, Operations
Sebastian L-2
9:15 AM 10:00 AM
Layering Fraud Tools to Defend and Grow Your Top Line Revenue
Beginner/ Intermediate
Fraud Best Practices, Operations
Sebastian L-3
10:15 AM 11:00 AM
ACH Acceptance: Challenges and Opportunities
Intermediate
Payment Authorization/ Acceptance
Sebastian L-1
10:15 AM 11:00 AM
Assessing Transaction Risk: Rules vs. Machine Learning
Intermediate/ Advanced
Evaluating Provider Relationships, New Fraud Technologies
Sebastian L-2
10:15 AM 11:00 AM
2018 CNP/RiskIdent Fraud Operations Survey Results
Intermediate
Operations
Sebastian L-3
11:15 AM 12:00 PM
Selling Online in China: The Rise of AliPay and WeChat Pay
Intermediate/ Advanced
Global Payments/ Cross-Border
Sebastian L-1
11:15 AM 12:00 PM
Attacking & Minimizing Issuer Declines
Advanced
Payment Authorization/ Acceptance
Sebastian L-2
11:15 AM 12:00 PM
Fraud in a Luxury Environment
Beginner/ Intermediate
Emerging/Continuing Fraud Trends
Sebastian L-3
* As of April 25, 2018 - Schedule Subject to Change
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AGENDA | MONDAY, MAY 14 KEY Special Event
Merchant Only
TRACK
ICON
TRACK
ICON
Chargeback Management
New Fraud Technologies
Emerging/Continuing Fraud Trends
Operations
Evaluating Provider Relationships
Payment Authorization/Acceptance
Fraud Best Practices
Personal/Professional Development
Global Payments/Cross-Border
Regulation/Compliance
In A
Managing Fraud Teams
1:00 PM – 3:30 PM
CNP Boot Camp: Armor Up. Payments, Tax, Fraud and Chargeback Basics to Secure the E-Commerce Battleground
Sebastian L1-2
As if EMV wasn’t enough, massive data breaches, account takeovers, botnets and location masking are all wreaking havoc in the online space, making it more challenging for online businesses to authorize payments, screen for fraud and fight chargebacks. For businesses new to e-commerce and even seasoned veterans, this expanded session gets back to basics to help you navigate the new reality and complexities of Card Not Present® payments and fraud. Attendees will: • Gain insight into staying ahead of payment and fraud trends • Understand interchange rates and fees and pitfalls to avoid • Learn the pros and cons of hosted versus non-hosted payment gateways • Recognize why securing payments is important • Master the complexity and implications of tax compliance • Step through the chargeback process and costs • Discover the right fraud management strategy and tools for your business Sponsored by:
3:45 PM – 5:45 PM
CNP Grad School: Whose (Phone) Line is it Anyway?
Sebastian L3-4
Phone hijacking-when a fraudster successfully uses social engineering to trick cell-phone service providers into transferring service from the legitimate account holder to a new phone controlled by the fraudster-can leave a consumer’s email, photos and, crucially, payment apps open to abuse. Are your Customers’ phones being hijacked by fraudsters? In this half-day session sponsored by Innovis, hear from merchants and antifraud technology providers how to identify when it has happened and what to do when it does. A presentation on the subject will be followed by a panel discussion and an open forum for merchants to exchange information on a troubling trend in fraud. Sponsored by:
6:30 PM – 8:30 PM
Merchant-to-Merchant Mixer
Topgolf Orlando
Start your week off right by getting to know your peers at the Merchant-to-Merchant Mixer, sponsored by Sift Science. This is your chance to connect with the community and team up with those who are facing similar challenges. This year’s event will be taking place at Topgolf Orlando. Sponsored by:
*As of April 25, 2018
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In Fraud Prevention Accuracy Matters
Stop by booth #210 for a brief demo and to enter a drawing for an Apple Watch 3!
When facing today's rising fraud threats, accuracy matters. Our powerful online risk score, based on an email address, helps you make decisions in real time.
The results say it all:
Reduce chargebacks by 50%
Fraud hit rate average of 35%
Proven ROI of 10x or more
For more information, visit our website emailage.com or send us an email at contact@emailage.com
Phoenix | San Francisco | London | SĂŁo Paulo | Mexico City
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AGENDA | TUESDAY, MAY 15 8:45 AM - 9:30 AM
Level Up Your Fraud Fighting
Sebastian I1-I3
Fraud is often a reactionary arms race where the villains seem to have all the power-ups. But, during his time at Riot Games, card-not-present payment and fraud veteran Scott Adams led the popular video game publisher out of chargeback hell, banished cheaters and vigilantly protected game accounts. Video game companies are frequently hit with new fraud schemes and technology before other merchant verticals, so the lessons learned there are applicable to ALL industries. In this keynote address, Scott will share stories from the trenches highlighting underappreciated metrics, low-tech solutions and other creative ways merchants can Level Up their game and get to the top of the antifraud score board no matter their industry. Attendees will: • Learn about squashing international fraud, which included banning one of the top Brazilian gamers…while he streamed live! • Hear the thought process that led Scott and his team to detect and end a world-wide industry making millions of dollars a year, mostly via friendly fraud • Experience the lessons Scott learned about payment methods and stopping ATO from one of the most unique fraudsters he encountered in his career • Discover how Scott guided numerous companies on the verge of account termination to under 1% chargeback rates Keynote Speaker: S cott Adams, CNP Fraud and Risk Expert Keynote
9:30 AM - 10:00 AM
Security and Fraud Prevention in the Increasingly Digital World
Sebastian I1-I3
Jamie Uppenberg, Director of Digital Products at Discover® Global Network, will provide insights on the current digital payments landscape. In a one-on-one conversation with Card Not Present® Editorin-Chief DJ Murphy, Jamie will answer some of the most challenging questions that merchants, and other payment processors, are asking related to e/m-commerce solutions—how they help to reduce fraud while increasing the customer experience. Please join Jamie and DJ as they give you an inside look at how Discover® Global Network is currently tackling industry issues, and plans to continue to do so in the future. Keynote Speaker: Jaime Uppenberg, Global Head, Payment Services Mobile and Digital Product, Discover Financial Services Sponsored by: Keynote
10:00 AM - 11:00 AM
Expo Hall Networking Break
CNP Café
Take a break and discover new innovations and technology in the Expo Hall, sponsored by ThreatMetrix Sponsored by:
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AGENDA | TUESDAY, MAY 15 11:15 AM - 12:00 PM
Basics of Cross-Border Payments: What Every Company Planning to Accept Payments Internationally Needs to Know
Sebastian L-1
Expanding your e-commerce business outside your borders is not as simple as marketing products or services to consumers in a new market and waiting for the orders to roll in. Payment methods, culture, language, currency, repatriation, banking/processing relationships and more are important considerations. Our expert panel will discuss: • How a cross-border payments strategy can be critical to your company’s success in a new market and what relationships you will need • Pitfalls to avoid when entering a new market and best practices for payment acceptance in select regions Panelists: Michael Bilotta, Head of FX; Joe Twer, Dir of Sales, BlueSnap Global Payments/Cross Border
11:15 AM - 12:00 PM
Chargebacks: Prevention and Reduction Strategies
Sebastian L-2
“An ounce of prevention is worth a pound of cure” is especially true when it comes to chargebacks. Creating strategies to reduce overall chargeback volume can have many benefits—reducing revenue lost in disputes being the biggest. In this session, experts will share: • How to perform root-cause analysis to reduce future chargebacks • The benefits of chargeback reduction beyond saving cost of goods and fees • Creative and effective Panelists: M onica Eaton-Cardone, Co-Founder, COO, Chargebacks911; Dajana Fisic-Gajic, Head of Ecommerce Risk Management, Finish Line; Michael Balchius, Sr Chargeback Mgr, Priceline.com Moderator: Gregory Holmes, PWC Chargeback Management, Operations
11:15 AM - 12:00 PM
Real Time Risk Mitigation at Airbnb
Sebastian L-3
Airbnb is built on trust. Keeping its global community of hosts and guests safe is the company’s top priority. In this presentation, Airbnb Engineering Manager Dmitry Alexeenko will detail how the mobile lodging pioneer approaches detecting and deterring risk and fraudulent activity in real time on Airbnb. Dmitry will touch on several techniques—from machine learning to image similarity to clustering—that have been helpful in protecting the Airbnb community and its platform. Speaker: D mitry Alexeenko, Engineering Manager, Airbnb Intermediate/Advanced Fraud Best Practices
12:00 PM - 1:00 PM
Networking Lunch
Sponsored by:
Expo Hall Lobby
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AGENDA | TUESDAY, MAY 15 1:00 PM - 1:45 PM
Identifying and Preventing Friendly Fraud
Sebastian L-1
Card-brand rules established to protect consumers from unscrupulous businesses have been turned on their head and it’s anything but friendly. Whether it’s consumers deliberately gaming the system or legitimate confusion, most know they can simply call their issuer and all (debt) is forgiven. When the chargebacks hit because of this growing problem, what can merchants do to protect their revenue? This session will examine: • The significant challenge of identifying a chargeback as the result of friendly fraud • Why responding to friendly fraud chargebacks can be more effective than you realize • What you can do to maximize the likelihood of winning a friendly fraud chargeback Panelists: D enise Pollock, Senior Risk and Fraud Manager, IMVU INC.; Kevin Clark, Reverb.com; Mark Standfield, Midigator; Lyz Nesvold, Fraud & Risk Manager, Clickbank; Christine Wade, Payments Operations Group Beginner/Intermediate Chargeback Management, Emerging/Continuing Fraud Trends, Fraud Best Practices
1:00 PM - 1:45 PM
A CNP conversation: Mitigating Fraud in the Digital Age by Working Cross-Functionally
Sebastian L-2
Is your goal to achieve the highest possible conversion rate while reducing chargebacks as much as possible, with the least amount of customer friction? Then open and frequent communication among all key e-commerce, mobile commerce, and digital stakeholders in your organization is vital. This interview-style session with two senior management professionals at Dunkin’ Brands will examine: • How the Dunkin’ Fraud and Treasury teams work with cross-functional teams to determine what gets prioritized and ultimately, what is best for the business as a whole • How Dunkin’ works to get members of all cross-functional teams on the same page while allowing each group to be represented • How to reach the goal of mitigating fraud while serving the greater good of the organization and gaining respect and buy-in from all internal stakeholders Panelists: P atrick Finnigan, Dunkin’ Brands; Eric O’Brien, Manager, Payments, Dunkin’ Brands; Facilitator: K arisse Hendrick, CNP EXPO Intermediate Fraud Best Practices, Operations and Managing Fraud Teams
1:00 PM - 1:45 PM
What Fraud Looks Like Right Now: Former Fraudster Shows You What You’re Up Against
Sebastian L-3
Merchants are in the midst of an unceasing battle. They improve their ability to detect and prevent fraud and criminals adapt and develop new tactics. Former U.S. Most Wanted fraudster Brett Johnson understands the seedy world of the Dark Web better than most. In his new job consulting for the good guys, Johnson keeps track of current fraud methods as only a former bad guy can, from the inside. In this session, Johnson will discuss: • Drop shipping, re-shipping and other creative methods used to have physical goods delivered • The latest methods in committing account takeover and new account fraud • Live demonstration of the tools fraudsters use to commit fraud on your Website Speaker: B rett Johnson, Former Cyber Criminal Intermediate Emerging/Continuing Fraud Trends
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AGENDA | TUESDAY, MAY 15 2:00 PM - 2:45 PM
Fighting the Rising Threat of Gift Card Fraud
Sebastian L-1
Gift cards and, increasingly, e-gift cards are among the most popular products available to consumers. Unfortunately, they’re just as popular with fraudsters. E-gift cards, in fact, have one of the highest fraud rates of any product category. In this session, our experts will discuss: • Concrete strategies for identifying and preventing gift card fraud and protecting revenue • Confronting the e-gift challenges of immediate delivery and lack of shipping address • How fraudsters leverage third-party gift card marketplaces to make your life difficult Panelists: P aul Proia, Senior Director, Fraud Prevention, Broadway.com; Chance Bowlin, Director Loss Prevention, Petco; KC Fox, Radial; Stephanie Brown, Lowes Moderator: Perry Kramer, SVP and Practice Lead, Boston Retail Partners Beginner/Intermediate Emerging/Continuing Fraud Trends
2:00 PM - 2:45 PM
Going Global Without Going Broke
Sebastian L-2
The global e-commerce market is projected to grow from $2 trillion in 2017 to $4 trillion by 2020. As companies expand their reach across borders, it’s difficult to distinguish between fraudulent and genuine customers in new markets. Experts estimate that fraud for U.S. companies is 1.5x for crossborder transactions. If you’re going global or even just expanding to one new market, you must adopt different fraud strategies to adjust to new markets and different customer behavior. In this session you will learn: • How consumer identity data varies by region • The most common fraud tactics how risk varies by country • How using a multi-layered approach helps to reduce fraud • What risk signals are used to identify good transactions Panelists: T om Donlea, Whitepages; Bernard McManus, Senior Director, Global Fraud Strategy, Sony Interactive Entertainment; Brian Arnone, Manager, Ecommerce Loss Prevention, Universal Orlando; Faaez Zafar, Fraud Consultant, Risk Indent; Sarah Yohannes, Remitly Intermediate Global Payments/Cross-Border, Fraud Best Practices
2:00 PM - 2:45 PM
Managing Fraud Teams & Hiring the Right People
Sebastian L-3
Speaker: M egan Mahoney, Fraud Operations Manager, BluePort Commerce 2:45 PM - 3:30 PM
Expo Hall Networking Break
CNP Café
Take a break and discover new innovations and technology in the Expo Hall.
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AGENDA | TUESDAY, MAY 15 3:30 PM - 4:15 PM
The Year in Account Takeover
Sebastian L-1
Last year’s emerging trend has become this year’s full-blown crisis. Massive data breaches have left the Dark Web awash in PII enabling account takeover fraud at a record clip. Once a concern mainly to banks, mobile operators, etc., e-commerce retailers are increasingly a target of this hard-to-identify type of fraud. In this session, our expert panelists will discuss: • Current tactics fraudsters are using in 2018 to successfully take over online accounts • Methods to combine internal processes with external tools to detect and prevent ATO fraud • ATO fraud’s evil cousins account creation and synthetic fraud Panelists: Rick Skawinski, Data Analyst, Fraud Tools Manager, FanDuel; Curt Haid, Director, Risk Fraud & Payments, RIA Financial; Ken Pruett, Market Development Director, Neustar; Brodrick Williams, Jet.com Moderator: Maritza Dominguez, Trust & Safety Manager - Fraud Prevention & Account Security, Patreon Intermediate Emerging/Continuing Fraud Trends, Fraud Best Practices
3:30 PM - 4:15 PM
Demonstrating Your Value within Your Organization
Sebastian L-2
Other departments within your company can have a hard time understanding the value of preventing fraudulent activity or managing payments. At some companies, Fraud Prevention has become known pejoratively as Sales Prevention. But this need not be the case. In this interactive session, you will learn how a former merchant mastered the art of demonstrating his value, and that of his team, to his colleagues and leadership. In this session: • Ask Scott Adams, former Director of Risk Management of Riot Games, how he secured the trust and respect of executives and cross-functional teams • Learn tips and tricks to educate others within your company about fraud prevention and payment acceptance • Engage in a free-flowing exchange with a respected fraud industry veteran and a roomful of your online merchant peers Speaker: S cott Adams, CNP Fraud and Risk Expert
Intermediate/Advanced Personal/Professional Development
3:30 PM - 4:15 PM
Chargebacks: Effective Response Strategies
Sebastian L-3
When it comes to responding to chargebacks, it’s important to have a streamlined process that identifies those with the greatest likelihood of reversal. And, it’s imperative to respond to each dispute in accordance with card brand rules. In this session, you will learn: • Which disputes to respond to, and best practices for those responses • Strategies to streamline internal process so disputes are noted by your systems • Tips and tricks from merchants to dispute chargebacks effectively Panelists: D awn Doner, Senior Manager Fraud & Investigations, HSN; James McCall, Chargebacks & Shipper Disputes Supervisor, HSNi Beginner/Intermediate Chargeback Management, Operations
4:15 PM - 6:00 PM
Expo Hall Happy Hour
Sponsored by:
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Introducing Ethoca’s Three lines of defense from genuine fraud, friendly fraud, and disputes
Leveraging the power of the industry's largest global merchantissuer collaboration network, our new multi-layered Integrated Solution Suite tackles some of the biggest problems in ecommerce today and gives merchants the unique ability to:
• Eliminate chargebacks from fraud and customer disputes. • Fight multiple forms of fraud – including friendly fraud. • Preserve and/or recover revenue lost to fraud, disputes and chargebacks. • Increase transaction acceptance and improve the customer experience.
Contact us today and say goodbye to fraud and chargebacks!
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AGENDA | WEDNESDAY, MAY 16 7:30 AM - 8:30 AM
Women in CNP Fraud & Payments Breakfast
Demo Theater/Sebastian I-4
The Women in CNP Fraud & Payments Breakfast honors the women that have had and keep making an impact on the payments world. Attend to network and discuss the latest industry news.
7:30 AM - 8:30 AM
Networking Breakfast
8:45 AM - 9:30 AM
Career Lessons from Payments Pioneers
Expo Hall Lobby
Sebastian I1-I3
E-commerce payments and fraud veteran Tracy Wilk will tell the story of some of the key events in our industry over the last 30 years and the lessons they can teach about navigating our own careers. Who won, who lost, strategies that worked and those that were catastrophic all impart useful knowledge and can serve as signposts leading us toward careers that matter. • The rise and torrid growth of the credit card and e-commerce industries illustrate the importance of seeking out industries where there is rapid growth. • The wild west of the early credit card industry—where card issuers took advantage of lax regulations, fine print, and opaque billing systems to charge high-interest rates and extra fees—tell us why maintaining a moral compass and doing the right thing (even when we have the power and the incentive to do the wrong thing) is important. • How the rise and fall of products like Visa Cash and Google Checkout—and the 20 year path that it took to successfully launch chip cards in the United States—instruct us to always need to be mindful of the product that we are offering (ourselves and our experiences) and make sure that we are offering something that someone wants to buy. • How PayPal took on the credit card industry and what it can teach about seeking out nimble companies, taking risks in a career, and the risks of failing to do so. Tracy will share these and other events from the recent history of electronic payments and fraud and how they are related to career management, advancement and fulfillment. Keynote Speaker: T racy Wilk, Executive Coach and Former VP of Google Payments Keynote
10:00 AM - 11:00 AM
Expo Hall Networking Break
CNP Café
Take a break and discover new innovations and technology in the Expo Hall.
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AGENDA | WEDNESDAY, MAY 16 11:15 AM - 12:00 PM
Leveraging RFPs to Establish and Manage Provider Relationships
Sebastian L-1
Increasingly, CNP companies are partnering with multiple payment providers. Some do it for redundancy or more acceptance options. Others have more than one business model or want more cross-border options. But what do you need to consider before leveraging multiple processors to solve these various challenges? In this session, experts will discuss: • Reasons to consider processing payments with more than one provider • Implementation options, contract considerations, pain points and key metrics to get the most out of your payment partnerships • Practical advice on avoiding pitfalls and learning from the RFP process Panelists: S ally Baptise, Co-Founder, Payment Operations Group, LLC; Sean Desruisseaux, Intuit Moderator: Nick Fredrick, GM Strategic Business Solutions, W. Capra Intermediate Evaluating Provider Relationships Operations
11:15 AM - 12:00 PM
How Fraudsters Attack Mobile Apps and How to Stop Them
Sebastian L-2
Merchants are struggling more than ever with fraud originating in the mobile channel. And, while recent research shows most are concerned with fraud associated with browser-based mobile payments, 1-in-4 of them said mobile apps are the riskiest form of m-commerce. As merchants of all kinds accept more payments through apps, what do they need to know? Our experts discuss: • How fraudsters attack mobile apps vs. other sales channels • Strategies for coping with fraud challenges specific to mobile apps • Risks associated with Android vs. iOS apps Panelists: M ike Lynch, InAuth; Patrick Finnigan, Dunkin’ Brands; Dean Weinert, VP Product Management, ThreatMetrix; Michael Roche, Elavon Moderator: Dave Lott, Payments Risk Expert, Federal Reserve Bank of Atlanta Beginner/Intermediate Emerging/Continuing Fraud Trends, Fraud Best Practices, Operations
11:15 AM - 12:00 PM
Keeping Customers Happy by Spotting and Preventing False Positives
Sebastian L-3
Preventing fraud is your life, but tighten the screws too much and you are preventing fraud AND legitimate orders. And what do many of those legitimate customers do? Turn to one of your competitors—perhaps never to return. Are your fraud prevention efforts preventing too many good orders? Our experts discuss: • Metrics you can use to measure your false-positive rate • Determining why you cancelled a legitimate order • Strategies that reduce false positives and bolster your revenue Speaker: L auren Musial, Project Manager, Risk Operations, Etsy Intermediate Fraud Best Practices, Operations
12:00 PM - 1:00 PM
Networking Lunch
Expo Hall Lobby
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AGENDA | WEDNESDAY, MAY 16 1:00 PM - 1:45 PM
How to Get Law Enforcement Interested in Your Fraud Cases
Sebastian L-1
One of our most requested topics this year, merchants often struggle deciding how—or even if—to work with law enforcement when they uncover known fraud rings. In this session, law enforcement officials and merchants currently working with local, state or federal authorities will discuss: • The benefits of working with law enforcement to prosecute fraud cases • Which agencies CNP merchants should present cases to • How to implement an investigation process that will increase the likelihood the police will take your case Panelists: F ahid Anwar; Senior Fraud Analyst, WEX Health; Melissa McBee-Anderson, Management & Program Analyst, FBI/IC3; Chad Evans, Manager of Ecommerce & Digital Investigations, PetSmart Moderator: Bob Moraca, National Retail Federation Beginner/Intermediate Fraud Best Practices
1:00 PM - 1:45 PM
By The Numbers: How to Measure the Success of Your Fraud Prevention
Sebastian L-3
According to business guru Peter Drucker, “If you can’t measure it, you can’t manage it.” Merchants generate more than sufficient data to measure the efforts of their fraud teams, but which metrics and KPIs are the best. In this session, our experts will discuss: • Numbers merchants should track to measure, manage and improve a fraud department, including unique metrics and sources that will provide better business intelligence • Various reporting strategies and tools that have proven effective and easy to use • How to use reporting to evangelize your team’s impact to senior leadership and cross-functional teams Speaker: M organn Wanha, Senior Manager, Fraud and Risk, Purchasing Power, LLC Intermediate Managing Fraud Teams, Operations
1:40 PM - 2:30 PM
Creating a Successful Payments Strategy in LatAm
Demo Theater
By 2019, 151 million consumers are expected to buy goods or services online in Latin America. Though this presents a sizable opportunity, companies already operating in this region have learned the importance of a unique payment acceptance strategy in each country to maximize the opportunity. In this session, the panel of experts will discuss: • Payment methods and consumer preferences in Latin America that need to be considered • Lessons learned by payment experts informing payment acceptance strategies in specific countries • Pitfalls to avoid when entering a new country in South America, Central America or the Caribbean Speaker: S ally Baptise, Co-Founder, Payment Operations Group, LLC Intermediate/Advanced Global Payments/Cross-Border
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5/21/18 2:14 PM
AGENDA | WEDNESDAY, MAY 16 2:00 PM - 2:45 PM
PCI and GDPR, OMG!
Sebastian L-1
As security becomes more of a concern to governing bodies, it becomes increasingly critical for companies to be aware of new updates to privacy and security programs such as PCI and GDPR. But the policies, as written can be confusing and it can be difficult for merchants to know what needs to be done internally to comply with these updated programs. In this session, experts will discuss: • The latest PCI rule updates and what merchants need to know to remain compliant • European Council’s GDPR policies, who they apply to and what needs to be done prior to the looming deadlines • Additional security and privacy measures every company should consider Panelists: G rafton Potter, VP of Sales-North America, PCI Pal; Tedd Huff, VP Products, GlobalOnePay-a Division of Pivotal Payments; Lenny Stoltenberg, Director Delivery, GCRS, Trustwave; Ryan Grogman, BRP Consulting Intermediate/Advanced Regulation/Compliance
2:00 PM - 2:45 PM
Attack of the Refrigerators: How Fraudsters will Leverage IoT and Digital Assistants
Sebastian L-2
As refrigerators, cars and voice-activated digital assistants become more common online sales channels, fraudsters are beginning to use them as bots to commit fraud. And, device identifying tools designed for laptops and mobile devices have not yet adapted. Online merchants are already seeing this and expect to see more of it as the pace of innovation accelerates. In this session, experts will discuss: • How IoT devices are being used to commit online fraud • The best ways to identify these devices and prevent this activity • What to fraud methods you can expect to see as more devices and appliances are connected to the Internet Panelists: B ernard McManus, Sr. Director, Global Fraud Strategy, Sony Interactive Entertainment; Brendon Paquin, Sr., Product Manager, Merchant Fraud Management, Worldpay; Chris Marchand, Verifi Moderator: Paul Tomasofsky, Secure Remote Payment Council Advanced Emerging/Continuing Fraud Trends
2:00 PM - 2:45 PM
Treating a Digital Crime Scene Like a Physical Crime Scene
Sebastian L-3
Traditional crime scene investigation means understanding the circumstances of the offense and/or reconstructing the crime itself. Digital crime scene investigation is the same, but includes understanding virtual evidence and how it is connected to fraudulent transactions. A former law enforcement veteran turned CNP fraud fighter will share the tactics he used to investigate physical crimes as a police detective and how he has translated that process to investigate digital crimes in his current role. In this session, you will learn: • The sequence of identifying evidence associated with fraudulent card-not-present orders including the detection, collection and preservation of virtual evidence • How that virtual evidence can help you understand criminal behavior and reduce future chargebacks and fraud • How to utilize these findings to prevent various friendly fraud scenarios Speaker: S kip Myers, Director of Loss Prevention/Risk Strategy, Micro Center Intermediate Fraud Best Practices
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AGENDA | WEDNESDAY, MAY 16 2:45 PM - 3:30 PM
Expo Hall Networking Break
CNP Café
Take a break and discover new innovations and technology in the Expo Hall.
3:30 PM - 4:15 PM
No Budget? No Problem.
Sebastian L-1
In the fight for scarce resources, fraud prevention often loses out to other corporate functions. This has forced fraud departments to come up with creative ways to bridge the gap between a minimal budget and the sometimes outsized expectations of their organizations. This session will look at: • How to find and creatively leverage free resources for identity verification and manual review optimization • Ways to reduce spending on multiple tools and streamline internal processes to reduce fraud losses Panelists: S andy Hinson, Lowes Home Improvement; Brian Siegel, Director Fraud Operations, Analytics, Strategy, Investigations, Sirius XM; Brittany Montgomery, Republic Wireless; Dallin Curry, IT Business Analyst, Modere Moderator: Christine Wade, Co-Founder, Payment Operations Group Beginner/Intermediate Best Practices/Operations
3:30 PM - 4:15 PM
Reuse, Retry, Recycle: Strategies For Getting Paid as a Recurring Biller
Sebastian L-3
Panelists: K evin Salerno, Billing and Payments Architect, Constant Contact, Inc.; Bill Kelly, Director, Global Payments, Constant Contact, Inc. Intermediate Operations, Payment Authorization/Acceptance
#CNPExpo
2018 CNP Directory May 1.indd 22
M
Sebastian L-2
The most successful subscription-based companies have effective strategies to optimize authorization rates and reduce soft declines. It’s also important to have a strategic dunning process that will turn hard declines into subscriptions in good standing. In this session, subscription experts will share: • Best practices to turn declined recurring transactions into accounts in good standing through reusing, retrying and recycling payment methods • Successful strategies to decrease involuntary churn • Tricks of the trade to implement a successful dunning strategy
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ST ³
Merchant-Only Info-Share Hosted by Card Not Present®
Even the most successful payments and fraud departments have questions and a desire to improve. Knowledge gaps are like missing puzzle pieces. Some pieces are put in place by conference speakers, research and service providers, but others are best provided by fellow merchants who have gone through the same issues and addressed similar challenges. In this merchant-only session, merchants will have the opportunity to: • Ask questions of fellow merchants about best practices and benchmark their own processes in a vendor-neutral space • Share your knowledge and experience with your merchant peers • Make connections to reach out to throughout the year Facilitator: Karisse Hendrick, Editor-in-Chief, Card Not Present®
3:30 PM - 4:15 PM
D F to
5/21/18 2:14 PM
³ ³
Don’t Trust Your Fraud Management to a Bunch of Tools STOP FRAUD AT BOOTH 317 May 14–17 | Orlando, FL ³ ³ ³
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AGENDA | WEDNESDAY, MAY 16 4:15 PM - 5:00 PM
Expo Hall Happy Hour
Expo Hall
Network in the CNP Expo® Hall with peers and colleagues over drinks.
5:00 PM - 7:30 PM
CNP Awards Party
Sebastian I1-I3
The CNP Awards are the only awards honoring the companies, programs and solutions that have distinguished themselves in the card not present space throughout the year. In conjunction with CNP Expo® and Card Not Present®, the CNP Awards Party is sponsored by Ethoca. Sponsored by:
END WEDNESDAY
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ADVANCE TO THE NEXT LEVEL
In Payments Protection
PREVENT DISPUTES PROTECT YOUR REVENUE
VISIT US AT BOOTH #316 CNPEXPO .COM 2018 CNP Directory May 1.indd 25
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AGENDA | THURSDAY, MAY 17 7:30 AM - 8:15 AM
Breakfast
Expo Hall Lobby
8:15 AM - 9:00 AM
The Rise of Authentication
Sebastian L-1
Whether they use passwords, device fingerprinting, biometrics, 3D Secure or another method, it’s vital that online companies authenticate their users. Effective authentication can verify users, prevent fraud and protect consumer privacy. In this session, attendees will learn: • The many benefits of user authentication including consumer confidence, Internet security protections and fraud prevention • The different types of authentication, along with benefits and challenges of each • The importance of considering more than one form of authentication, and of moving beyond passwords Panelists: A my Zirkle, VP of Industry Affairs, ETA; Holly Sandberg, Paciolan; Kevin Crocket, Sr. Director, Global Customer Services, CardinalCommerce Moderator: Pierre Bourgeix, ESI Convergent Beginner Fraud Best Practices, New Fraud Technologies
8:15 AM - 9:00 AM
The Rise of Loyalty and Other Non-Payment Fraud and Abuse
Sebastian L-2
There are numerous ways to steal from an online merchant beyond fraudulently buying products. Loyalty fraud and promotional code abuse are also impacting the bottom line of many CNP companies. In this session, you will learn: • How loyalty fraud and promotional code abuse translate into financial loss and non-financial impacts like branding and trust • What non-payment fraud and abuse looks like to merchants right now, and methods to successfully reduce their impact Panelists: Kedar Samant, Co-Founder, Chief Technology Officer, Simility; Denise Pollock, Sr. Risk & Fraud Manager, IMVU; Sam Bouso, CEO, Precognitive Moderator: Paul Tomasofsky, Secure Remote Payment Council Beginner/Intermediate Emerging/Continuing Fraud Trends
8:15 AM - 9:00 AM
Scoring Success for Manual Reviews
Sebastian L-3
According to a recent study, 89% of orders that are manually reviewed are eventually accepted. So, as companies scale, making this costly and time-consuming process more efficient is vital. In this presentation, online sports apparel retailer Fanatics demonstrates how it increased the efficiency and accuracy of its manual reviews by implementing a scoring-based review process known internally as “The 6 Pillars.” This merchant-led session will highlight: • Why a scoring-based system for manual fraud reviews could make sense for your business • How to reduce the number of data points an analyst uses during manual review to streamline the process • Real-world effects “The 6 Pillars” had on the efficiency and accuracy of manual reviews for Fanatics Speaker: J ohn Lawson, Fanatics Beginner/Intermediate Operations
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AGENDA | THURSDAY, MAY 17 9:15 AM - 10:00 AM
How Merchants Can Survive and Thrive in Today’s Payments Environment
Sebastian L-1
It has been nearly a decade since passage of the Durbin Amendment altered the rules governing the relationship between merchants, payment providers, issuing banks and the card networks. But confusion about merchants’ rights still remains. In this presentation, representatives of MAG, an organization that advocates for merchants, will discuss current issues with payment acceptance and their ideas for a more balanced payments ecosystem, including: • Why CNP merchants need to pursue their legal rights to route debit transactions and what’s standing in their way • The threat that the networks’ honor-all-wallets policies pose to merchants • Why open standards, rather than those promulgated by PCI-SSC and EMVco, are vital • The lack of rationale behind CNP premium interchange rates Panelists: M ark Horwedel, CEO, Merchant Advisory Group; Beth Provenzano, Vice President, Public Affairs, Merchant Advisory Group Intermediate Regulation/Compliance
9:15 AM - 10:00 AM
Enhanced Fraud Prevention Using Email Risk Assessment
Sebastian L-2
When was the last time you opened an account or bought something online without an email address? It’s nearly impossible, and fraudsters know it. Email risk assessment enables a complete picture of the reputation and true identity of a customer by using positive and negative signals associated with an email address. In this presentation, you’ll learn about: • The unique power of the email address for identity validation • Using email intelligence to stop fraudsters and approve good customers • How email risk assessment can enable you to stay ahead of new trends, such as aging and farming accounts Speaker: T im White, Emailage Beginner Fraud Best Practices
9:15 AM - 10:00 AM
Layering Fraud Tools to Defend and Grow Your Top Line Revenue
Sebastian L-3
The concept of creating “a layered approach” to fraud fighting is often suggested and discussed by experts, but what does it look like in practice? And what layers are appropriate for what kinds of businesses? In this session, our panel of experts examines: • The different “layers” available, and how they work together to reduce fraud and false positives • Various layering techniques used by different types of companies, and factors that should be considered when pairing different solutions or processes • Creating a balance between too many layers (resulting in too many false positives) and not enough layers (resulting in missed fraud) Panelists: K evin Lee, Trust and Safety Architect, Sift Science; Robbie Fritz, PoshMark Beginner/Intermediate Fraud Best Practices, Operations
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AGENDA | THURSDAY, MAY 17 10:15 AM - 11:00 AM
ACH Acceptance: Challenges and Opportunities
Sebastian L-1
More CNP merchants than ever are considering accepting ACH as a payment method for online and mobile transactions. What should a merchant know before adding ACH as a payment method? In this session, our experts will discuss: • The checklist of items you should consider, including system changes and if ACH will resonate with your customer base and business model • Pros and cons of accepting ACH, including fraud prevention timelines, responding to reversal disputes and suggestions for the management and reporting of fund transfers Panelists: B eata Drake, Manager, Payments Processing Monitoring & Underwriting, Blackboard/Cashnet; Paul Tomasofsky, Secure Remote Payment Council; Bill Kelly, Director, Global Payments, Constant Contact, Inc. Moderator: Sean Carter, President & CEO, NEACH Intermediate Payment Authorization/Acceptance
10:15 AM - 11:00 AM
Assessing Transaction Risk: Rules vs. Machine Learning
Sebastian L-2
Multiple tools exist that fight fraud in multiple ways. Two of the main methods currently employed to assign a holistic risk score to orders are through rules or through machine learning. While both methods are effective, one might be a better approach to fighting fraud for your business than the other. In this session, you will learn: • The benefits of and differences between these two ways to assess transaction risk • Which types of businesses benefit most from each type of risk assessment method • Considerations when deciding to implement one over the other Panelists: B ala Krishnamurthy, TransUnion; Rich Stuppy, Kount; Aparna Nemana, Google; Maritza Dominguez, Trust & Safety Manager-Fraud Prevention & Account Security, Patreon; Ryan Breslow, Bolt Intermediate/Advanced Evaluating Provider Relationships, New Fraud Technologies
10:15 AM - 11:00 AM
2018 CNP/RiskIdent Fraud Operations Survey Results
Sebastian L-3
Often, fraud departments are flying blind regarding the most efficient ways to assemble their teams, conduct their operations and evaluate solutions. Join Card Not Present Editor-in-Chief D.J. Murphy and Sam Garwood of RiskIdent in this special CNP Expo session as they detail results of a new survey that asked fraud professionals to shed some light on the processes and tools digital merchants use to combat fraud. This inaugural benchmarking study will address: • H ow merchants of different sizes and indifferent verticals compose their teams and KPIs they use to measure success • T ypical organizational structures and how they affect teams • T he mix of fraud prevention tools and manual review processes found across the industry Speakers: D J Murphy, Editor-in-Chief, Card Not Present®; Sam Garwood, Risk Ident Intermediate Operations
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AGENDA | DAY, MAY
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T A
AGENDA | THURSDAY, MAY 17 11:15 AM - 12:00 PM
Selling Online in China: The Rise of aliPay and WeChat Pay
Sebastian L-1
China is the largest e-commerce market in the world, but, if you want to tap into the enormous revenue opportunity, credit-card acceptance is not going to fly with consumers there. Wallets and social selling may not be fully adopted in the West, but they are a must to compete in China. In this session, our panel examines: • The dominance of Alipay and WeChat Pay in China • Why effective partnerships are vital for competing in China effectively Panelists: P atrick Kearney, VP, Product, GlobalOnePay a Division of Pivotal Payments, Vantiv, Now Worldpay; Tedd Huff, VP Products, GlobalOnePay, a Division of Pivotal Payments Moderator: Nathan Hilt, PWC Intermediate/Advanced Global Payments/Cross-Border
11:15 AM - 12:00 PM
Attacking & Minimizing Issuer Declines
Sebastian L-2
Issuing banks decline online transactions significantly more than in-store transactions, impacting top-line sales volumes and, in some cases, permanently driving customers to competitors. By studying patterns of declines, merchants and payment experts have developed strategies that can decrease declines for traditional single-purchase or subscription merchants. In this session, our panel will discuss: • How to analyze your data and leverage your partners to increase payment acceptance • Major sources of declines for recurring billers and strategies to recover them • Recognizing common decline patterns and attacking them • Strategies companies use to increase sales through authorization optimization Panelists: C raig Millius, CEO, eCard Transactions; Keith Briscoe, Ethoca; Parag Patil, Vantiv, Now Worldpay Moderator: Melanie Stout, Paul Larsen Consulting
re
Advanced Payment Authorization/Acceptance
11:15 AM - 12:00 PM
Fraud in a Luxury Environment
Sebastian L-3
Fraud attacks impact all merchant verticals, however, when your company sells expensive products, the stakes are especially high. Also, consumers buying luxury goods expect a high level of customer service and have long memories when a legitimate order is canceled, so false positives can be especially harmful in this environment. In this session, Kara Mangiere, a veteran in high-end retail fraud prevention will share her knowledge and experience in preventing fraud, while keeping the customer experience a priority. She will also share: • Why fighting fraud in the luxury market is unique • Strategies for reducing false positives, while still targeting fraud • Use cases and examples of fraud tactics and creative responses to reduce the financial impact of fraud Speaker: K ara Mangiere, VP of Ecommerce, James Free Jewelers Beginner/Intermediate Emerging/Continuing Fraud Trends
#CNPExpo
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a
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THE WEB FRAUD AGENDA | DAY,PREVENTION MAY
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Keith Briscoe, Ethoca Winning the war on friendly fraud requires implementing solutions capable of addressing this insidious threat in real-time, while simultaneously reducing – or even eliminating – disputes.
Nuno Sebastiao, Feedzai Machine learning can break down data silos by performing omnichannel aggregation and omnidata integration. The result is a 360 degrees view of transactions right as they happen.
https://www.thepaypers.com/reports/ CNPEXPO.COM 2018 CNP Directory May 1.indd 31
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THANK YOU TO ALL OF OUR CNP EXPO SPONSORS
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MEDIA SUPPORTERS
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FLOORPLAN
SEBASTIAN I-4I-4 SEBASTIAN
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BREAKFAST BREAKFAST AND AND LUNCH LUNCH REGISTRATION REGISTRATION
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FLOORPLAN
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SPONSORS & EXHIBITORS KEY
2018 CNP Award Nominee
Sponsor
New Exhibitor
Booth #227
Accertify, Inc. Accertify, Inc ., a wholly-owned subsidiary of American Express, is a leading provider of fraud prevention, chargeback management, and payment gateway solutions to merchant customers spanning diverse industries worldwide .
Booth #516
Apruvd Apruvd is a guaranteed fraud solution combining powerful technology with human involvement to deliver fast, accurate decisions . By guaranteeing payments and resolving risk factors, we approve more orders and provide a strong backup or alternative to in-house fraud prevention teams and rules-based systems .
Booth #222
BillingTree Payment Solutions BillingTree is the leading technology-focused payment solutions company providing innovative products and services enabling organizations to increase efficiency and decrease costs of processing payments .
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SPONSORS & EXHIBITORS You’re ready for online shoppers
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©2018 DFS Services LLC
2018 CNP Directory May 1.indd 37
CNPEXPO.COM 1. 2016 UPS Pulse of the Online Shopper™ study, June 2016
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SPONSORS & EXHIBITORS Booth #416
BlueSnap PEN SPONSOR BlueSnap helps businesses accelerate commerce by giving them the power to accept orders from multiple sales channels through a single solution that replaces multiple payment integrations . The platform increases payment conversions with connections to over 20+ acquiring banks and provides additional revenue through enhanced fraud & risk management .
Booth #321
Bolt Intelligent Payments Booth #320
CardConnect We enable merchants to simply and securely accept electronic payments by designing solutions that streamline processes within our customers’ unique operating environments . With patented technologies, limitless reporting, ease of integration and customer-centric focus, we will continue to differentiate ourselves from the competition.
Booth #310
CardinalCommerce LANYARD SPONSOR CardinalCommerce is a global leader in authenticating digital transactions and is a whollyowned subsidiary of Visa . We deepen insights with visibility into CNP and 3-D Secure processed transactions with intelligent data-driven tools . With Cardinal, everyone wins: consumers buy, merchants sell and issuers collect funds, safely and securely .
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SPONSORS & EXHIBITORS Booth #426
CardMax Payments CardMax Payments is proud to be one of the most rapidly growing and innovative payment processing companies in the industry. Our network of domestic and international banking options and wide array of processing platforms not only allows us to be flexible with our merchants, but to also provide the most competitive pricing in the industry.
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SPONSORS & EXHIBITORS Booth #423
Cash Flow Solutions Cash Flow empowers companies to securely transact from any bank account in real-time . Since 70% of noncash payments originate from a bank account, digital users can now send or collect money with less friction and risk than a CNP transaction. Simply link our API to offer a great payment experience using ACH, Zelle, and Real-Time Payments networks .
Booth #226
Chargeback Gurus Your one-stop shop for chargeback and fraud management, merchant accounts and more! With our data analytic tool, an expert team, and knowledge of evolving industry rules, we are a powerhouse. You focus on revenue and profit, we identify root causes of chargebacks and fraud and create solutions. We have won $15M+ for our clients already. Call 866.999.3758 today!
Booth #517
Chargeback Hero PHOTO BOOTH SPONSOR As previous advertisers, our team is well aware of the struggles of day to day offer management and the lack of analytics. Chargeback Hero was built to fill that gap. In addition to being the most comprehensive, automated chargeback platform on the market, capable of recovering over 75% of lost revenue, we provide a true advertiser dashboard .
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SPONSORS & EXHIBITORS Booth #411
Chargebacks911 BADGE SPONSOR Chargebacks911 provides the most comprehensive chargeback management services, which yield guaranteed results. Dynamic, scalable solutions are customized for more than 25 different industries with the flexibility to accommodate any payment method or sales tactic. Non-technical and API integrations generate quick and effortless results.
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SPONSORS & EXHIBITORS Booth #418
Chargehound Booth #120
Chetu, Inc. Chetu provides custom software development services for the cyber-security industry, including Card-Not-Present, fraud prevention, risk assessments, and monitoring software solutions. Chetu’s elite software complies with all regulatory standards inherent to the payments, and financial industries. Visit www.chetu.com/services/software-security.php.
Booth #419
Digital Element Digital Element is the world’s leading IP geolocation technology provider. Our industry-leading solutions deliver information about online users such as location, connection type, proxy, and more. Using our accurate and reliable information allows you to balance risk management, shore up fraud controls, and strengthen digital profiles.
Booth #Wekiwa-7
Discover Global Network KEYNOTE SPONSOR Discover Global Network, the global payments brand of Discover Financial Services, processes millions of cardholder transactions each day. With industry expertise, innovative technology and a closed-loop infrastructure, Discover Global Network provides effective, customized solutions. For more information, visit www.discovernetwork.com.
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SPONSORS & EXHIBITORS
Machine Learning, Evolved. Stay ahead of fraud with Kount’s advanced Supervised and Unsupervised Machine Learning.
VISIT US AT BOOTH 205
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SPONSORS & EXHIBITORS Booth #223
eCard Transactions eCard Transactions is a full service payment processor specializing in the recovery of failed Card Not Present transactions. eCard’s gateway capabilities and relationships with major processors guarantees the lowest processing rates available, flexible payment options for your customers for subscription, or membership-based products or services .
Booth #127
Elavon Elavon is a leading global provider of payment and gateway services to millions of customers . Elavon annually processes over three billion transactions, worth more than $300 billion. Backed by the stability of U.S. Bank, Elavon delivers flexible, secure and innovative solutions while providing value to their customer and partner relationships .
Booth #210
Emailage EMAIL RISK ASSESSMENT SPONSOR Our online fraud risk scoring uses email address metadata as a basis for transactional risk assessment and digital identity validation . With a clear picture of who is behind a transaction, you can expedite approvals, prevent chargebacks, automate workflows and optimize manual review .
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SPONSORS & EXHIBITORS Booth #417
Ethoca ANTI-FRAUD SPONSOR, CNP AWARDS SPONSOR Ethoca provides collaboration-based technology solutions that close the information gap between card issuers and ecommerce merchants . Our solutions help global customers, stop fraud, eliminate chargebacks, recover lost revenue, and increase card acceptance . We serve more than 580+ card issuers and over 5,400+ merchants worldwide.
Leveraging the power of Ethoca’s global collaboration network, our new multi-layered Integrated Solution Suite tackles some of the biggest problems in ecommerce today and gives merchants the unique ability to: • • • •
Eliminate chargebacks from fraud and customer disputes. Fight multiple forms of fraud – including friendly fraud. Preserve and/or recover revenue lost to fraud, disputes and chargebacks. Increase transaction acceptance and improve the customer experience.
Contact us today and make fraud and chargebacks a thing of the past.
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SPONSORS & EXHIBITORS Booth #427
EVO Payments International Trusted by some of the largest eCommerce brands and over 450,000 merchants globally, EVO offers secure, scalable and cost-effective processing solutions for businesses of all types and sizes . Our suite of products helps you manage your transactions easier and grow your sales faster . EVO has everything you need to manage an online business .
Booth #327
Feedzai Feedzai is AI . We are coding the future of commerce with today’s most advanced risk management platform powered by big data and artificial intelligence. Founded and developed by data scientists and aerospace engineers, Feedzai has one mission: make banking and commerce safe . Booth #219
FIS FIS brings financial expertise, innovative technology and real peace of mind to your business and your customers in today’s world of complex buying channels and transaction data security concerns . FIS is your one trusted partner that can help you deliver a personalized, integrated commerce experience for your customers .
P
Booth #122
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GlobalOnePay
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GlobalOnePay (A Division of Pivotal Payments) is a leading provider of global omni-channel payment processing technologies and eCommerce merchant services . Accept payments online, in-app and more in 100+ currencies and over 130 payment networks. Visit our booth to learn about our developer-friendly, scalable payment facilitation (PayFac) platform .
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SPONSORS & EXHIBITORS
Operate at the speed of
Visit us at booth 305 ork of trust e netw ienc c S t Sif
Payment Fraud
Content Abuse
Account Abuse
Promo Abuse
Account Takeover
Sift Science stops payment fraud, content abuse, account abuse, promo abuse, and account takeover before it happens, so you can reduce manual review and increase conversion. The platform is powered by Live Machine LearningTM, combining custom models with our global network of fraud learnings for unparalleled accuracy.
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SPONSORS & EXHIBITORS Booth #326
InAuth InAuth is the leading digital device intelligence company for a mobile-first world. InAuth Security Platform delivers the most advanced device identification, risk detection, and analysis capabilities possible to help organizations limit risk, remove friction, and reduce fraud within their digital channels .
Booth #412
Ingenico ePayments CHARGING STATION SPONSOR Ingenico ePayments, the online and mobile commerce division of Ingenico Group, with advanced data analytics, fraud management solutions, and crossborder commerce expertise .
Booth #618
Innovis GRAD SCHOOL SPONSOR Innovis is quickly becoming the preferred choice for Identity Verification/Authentication. Reducing fraud by an amazing 80% . Detecting 91% of fraudulent applications and 87% of known frauds approved using other authentication tools . Slashing transaction times by 43% . Happy customers, happy accounts .
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SPONSORS & EXHIBITORS Booth #205
Kount FOUNDING SPONSOR Kount’s SaaS platform helps online merchants approve more orders, uncover new revenue streams, simplify fraud detection and dramatically improve bottom line profitability. Most importantly, Kount’s turnkey solution is both easy to implement and easy to use . With minimal time and no disruption, your business will accept more orders than ever before .
No borders. No limits. Go further. Learn how, visit us at:
CNP EXPO
Charging Stations at the CNP Expo are brought to you by, Ingenico ePayments
May 14th – 17th, 2018 Rosen Shingle Creek Resort Orlando, FL
BOOTH #412
ingenico.us/epayments
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SPONSORS & EXHIBITORS Booth #323
Midigator Midigator is risk management technology that prevents and fights chargebacks. Real-time and predictive analytics enable intelligent, data-driven decisions and preemptive risk mitigation . Customized automation recovers more revenue while eliminating errors and reducing costs, generating unparalleled ROI .
Booth #118
Neustar, Inc. Neustar, Inc . is a leading global information services provider driving the connected world forward with trusted, holistic identity resolution . As the only company capable of understanding who is on the other end of every interaction, Neustar is trusted by the world’s great brands to grow and guard their businesses .
Booth #220
Payvision Awarded Best Acquirer at MPE Berlin 2016 and Best Merchant Acquirer/Processor at the 2015 Payments Awards, Payvision is one of the fastest-growing global acquiring networks in the world . In the last decade, Payvision has independently built an international acquiring network connecting banks, PSPs, ISOs and their global merchants .
Booth #522
PCI Pal PCI Pal provides a suite of solutions designed to de-scope your payment environment from the requirements of PCI DSS, developed for contact centers by contact center people . We are uniquely qualified to deliver the most suitable and efficient solutions for your business.
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SPONSORS & EXHIBITORS
The Decision Engine for Seamless Digital Business Fighting fraud with digital identity intelligence from billions of transactions and a powerful decision platform.
ThreatMetrix Digital Identity NetworkÂŽ Harness the power of global shared intelligence from the largest network of its kind.
24b
1.4b
annual unique network online transactions identities
4.5b
.8b
1.5b
unique unique mobile devices email devices identiďŹ ed addresses
185
countries served globally
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SPONSORS & EXHIBITORS Booth #422
QPS QPS’ proprietary CNP Secure offers a perfect blend of human and machine intelligence powered by BIG data analytics and open APIs, enabling not only 24x7 fraud detection, but also bridging the gap between charge-back and dispute management . QPS’ bouquet of services now includes an end-to-end fully customizable and non-legacy gateway service .
Booth #317
Radial BOOT CAMP & TRACK SPONSOR Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed customer expectations. Radial’s omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services .
Booth #216
RISK IDENT RISK IDENT offers anti-fraud solutions to e-commerce, telecommunication and financial companies . We are experts in data analytics and machine learning . Our key products are FRIDA, DEVICE IDENT and EVE . Use cases include payment fraud, account takeovers, fraud within account and loan applications . Visit us at our booth or www .riskident .com .
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SPONSORS & EXHIBITORS Booth #217
RiskiďŹ ed Riskified is a leading eCommerce fraud prevention company, trusted by hundreds of global retailers. Riskified pioneered the chargeback guarantee and continues to lead the market with a solution that online merchants harness to protect the bottom line and provide their customers with a frictionless shopping journey across channels.
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SPONSORS & EXHIBITORS Booth #505
Sift Science MERCHANT-TO-MERCHANT MIXER SPONSOR Sift Science is a trust and safety platform that applies insights from a global network of data to detect account takeover, payment fraud, content and promo abuse, and fake accounts . Companies like Airbnb, Yelp, and Jet .com rely on Sift Science’s real-time machine learning to slash costs, increase revenue, and create outstanding user experiences .
Booth #211
Simility MOBILE APP SPONSOR Simility is a leading adaptive fraud prevention solution for the new digital economy that leverages advanced artificial intelligence. Simility’s platform protects clients, across various verticals and industries, from the most sophisticated types of fraud . It empowers fraud analysts to adapt to fraudsters’ evolving tactics, without writing code .
Booth #311
ThreatMetrix BREAK SPONSOR ThreatMetrix®, The Digital Identity Company®, is the market-leading cloud solution for authenticating digital personas and transactions on the Internet . ThreatMetrix secures businesses and end users against account takeover, payment fraud and fraudulent account registrations resulting from malware and data breaches .
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SPONSORS & EXHIBITORS Booth #318
TransUnion TransUnion’s Fraud & ID Management solutions help e-tailers and financial institutions say yes with confidence.
UNSPOOFABLE BEHAVIORAL INSIGHTS KNOW WHO’S ON THE OTHER END OF EVERY INTERACTION Unspoofable behavioral insights – consumer data that can’t be spoofed, altered or stolen – is the key. In today’s post-breach world, verified PII no longer provides the confidence it once did. Merchants require additional insights from new sources to maintain trust and confidence in the digital identities of consumers and businesses. Having unspoofable behavioral insights means letting legitimate customers in faster, while keeping fraudsters out. Fortunately, these insights are Neustar’s enterprise heritage. To learn more, visit:
BOOTH #118
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SPONSORS & EXHIBITORS Booth #119
Trustwave TrustwaveÂŽ helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs .
Booth #218
Vantiv Vantiv, which was just crowned the top payment processor in the U.S., is differentiated by an integrated technology platform. The company offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider . Learn more at Vantiv .com .
Booth #316
VeriďŹ , Inc. ROOM KEY SPONSOR Verifi is a leading, global provider of end-to-end payment protection, fraud prevention, and chargeback management services . We work with companies ranging from startups to Fortune 500 enterprises in a wide range of industries, delivering best-in-class e-commerce solutions to protect revenue and help maximize profits.
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SPONSORS & EXHIBITORS Booth #123
Vesta Corporation As the leading provider of ecommerce payment security solutions for the world’s largest brands, Vesta delivers the industry’s only scalable suite of innovative fraud and payment solutions designed to protect both merchants and customers alike. Our mission is to bring confidence to commerce in the fastest-growing sector of the global economy.
Pre-payment
Bank authorization
Pre-checkout
Checkout
Post-decline
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SPONSORS & EXHIBITORS Booth #410
Whitepages Pro ID VERIFICATION SPONSOR Whitepages Pro is an international identity data company. We provide businesses with global identity verification solutions via enterprise-scale APIs and web tools to help companies identify legitimate customers, prevent fraudulent transactions, and smooth new customer creation.
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PRODUCT CATEGORIES Exhibitor
Booth #
3-D SECURE/CONSUMER AUTHENTICATION CardinalCommerce................................................... 310 Digital Element.......................................................... 419 GlobalOnePay............................................................ 122 Ingenico ePayments................................................. 412 Payvision..................................................................... 220 Whitepages Pro......................................................... 410 CHARGEBACK MANAGEMENT Accertify, Inc............................................................... 227 eCard Transactions.................................................... 223 Ethoca.......................................................................... 417 Midigator.................................................................... 323 Payvision..................................................................... 220 Verifi, Inc..................................................................... 316 CONSULTING/LEGAL SERVICES CardConnect.............................................................. 320 Elavon.......................................................................... 127 DATA SECURITY SERVICES Cash Flow Solutions.................................................. 423
Exhibitor
Booth #
Simility......................................................................... 211 Whitepages Pro......................................................... 410 I DENTITY DOCUMENTATION AUTHENTICATION (STATE ID CARDS, SELFIES, PICTURE OF CREDIT CARD, ETC) Chetu, Inc.................................................................... 120 Discover Global Network.............................. Wekiwa-7 Innovis.......................................................................... 618 Radial........................................................................... 317 ThreatMetrix.............................................................. 311 TransUnion.................................................................. 318 INTERNATIONAL PAYMENT PROCESSING/PSPS BlueSnap..................................................................... 416 EVO Payments International................................... 427 GlobalOnePay............................................................ 122 Ingenico ePayments................................................. 412 Payvision..................................................................... 220 OGISTICS AND/OR CALL CENTER SUPPORT L (INCLUDING FRAUD PREVENTION SERVICES SPECIFIC TO CALL CENTERS)
Neustar, Inc................................................................. 118
Accertify, Inc............................................................... 227
PCI Pal.......................................................................... 522
Chargeback Gurus..................................................... 226
Trustwave................................................................... 119
Chargeback Hero....................................................... 517 Ethoca.......................................................................... 417
DEVICE IDENTIFICATION &/OR BEHAVIORAL
FIS................................................................................. 219
Apruvd......................................................................... 516
Neustar, Inc................................................................. 118
Digital Element.......................................................... 419
QPS............................................................................... 422
InAuth.......................................................................... 326
Vantiv........................................................................... 218
Kount........................................................................... 205
Whitepages Pro......................................................... 410
Neustar, Inc................................................................. 118 RISK IDENT.................................................................. 216 Simility......................................................................... 211
MANAGED FRAUD SERVICES Accertify, Inc............................................................... 227 Apruvd......................................................................... 516
FRAUD CASE MANAGEMENT TOOLS
BlueSnap..................................................................... 416
Ethoca.......................................................................... 417
Cash Flow Solutions.................................................. 423
Feedzai........................................................................ 327
Ethoca.......................................................................... 417
Kount........................................................................... 205
Feedzai........................................................................ 327
Payvision..................................................................... 220
Kount........................................................................... 205
QPS............................................................................... 422
Neustar, Inc................................................................. 118
RISK IDENT.................................................................. 216
QPS............................................................................... 422
Sift Science................................................................. 505
Vesta Corporation..................................................... 123
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PRODUCT CATEGORIES Exhibitor
Booth #
MOBILE PAYMENT FACILITATION
Exhibitor
Booth #
ONLINE AND MOBILE PAYMENTÂ GATEWAYS
BillingTree Payment Solutions................................ 222
Accertify, Inc............................................................... 227
BlueSnap..................................................................... 416
BillingTree Payment Solutions................................ 222
CardConnect.............................................................. 320
BlueSnap..................................................................... 416
CardMax Payments................................................... 426
CardConnect.............................................................. 320
Cash Flow Solutions.................................................. 423
Cash Flow Solutions.................................................. 423
Chargeback Hero....................................................... 517
eCard Transactions.................................................... 223
Elavon.......................................................................... 127
FIS................................................................................. 219
FIS................................................................................. 219
GlobalOnePay............................................................ 122
GlobalOnePay............................................................ 122
Ingenico ePayments................................................. 412
Ingenico ePayments................................................. 412
Innovis.......................................................................... 618
Radial........................................................................... 317
Payvision..................................................................... 220
Vantiv........................................................................... 218
QPS............................................................................... 422 Verifi, Inc..................................................................... 316
MOBILE SPECIFIC FRAUD PREVENTION Accertify, Inc............................................................... 227
Vesta Corporation..................................................... 123
Chargeback Gurus..................................................... 226
PAYMENT PROCESSING (AQUIRERS, ISOS, ETC.)
Chargeback Hero....................................................... 517
Cash Flow Solutions.................................................. 423
Chargebacks911........................................................ 411
eCard Transactions.................................................... 223
Chetu, Inc.................................................................... 120
EVO Payments International................................... 427
Digital Element.......................................................... 419
GlobalOnePay............................................................ 122
Discover Global Network.............................. Wekiwa-7
Ingenico ePayments................................................. 412
Emailage...................................................................... 210 Ethoca.......................................................................... 417
PCI COMPLIANCE SERVICES & QSRS
InAuth.......................................................................... 326
Chargeback Gurus..................................................... 226
Innovis.......................................................................... 618
Chargebacks911........................................................ 411
Kount........................................................................... 205
Chetu, Inc.................................................................... 120
Neustar, Inc................................................................. 118
Discover Global Network.............................. Wekiwa-7
QPS............................................................................... 422
Elavon.......................................................................... 127
Radial........................................................................... 317
PCI Pal.......................................................................... 522
RISK IDENT.................................................................. 216
Simility......................................................................... 211
Riskified....................................................................... 217
ThreatMetrix.............................................................. 311
Sift Science................................................................. 505
TransUnion.................................................................. 318
Simility......................................................................... 211
Trustwave................................................................... 119
ThreatMetrix.............................................................. 311 TransUnion.................................................................. 318 Verifi, Inc..................................................................... 316
P ERSONAL IDENTIFICATION VERIFICATION (E-MAIL, ADDRESS, PHONE, SOCIAL, ETC)
Vesta Corporation..................................................... 123
Apruvd......................................................................... 516
Whitepages Pro......................................................... 410
Emailage...................................................................... 210 PHYSICAL BIOMETRICS InAuth.......................................................................... 326
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