Bedfordshire & Luton Directory - Adult Care and Support Services by Care Choices Ltd

The Bedfordshire & Luton Directory 2013/14 Adult Care and Support Services

Bedford

•

Biggleswade

•

Sheﬀord

Ampthill

•

Leighton Buzzard

•

Dunstable

•

Luton

•

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts In association with

www.carechoices.co.uk

For quality care you can trust - in our home or yours Residential & Nursing Care

Within the home we offer:

Dial House Care Limited is a family run care organisation, which has been providing care in Bedford for over 50 years, and is the only company in Bedford that offers a complete package of care.

Respite care – a short break to enable relatives to have a rest from caring or for a holiday 24 hour residential care – permanent or on a trial basis 24 hour nursing care – permanent or on a trial basis

Dial House is a registered nursing and residential care home, which cares for all people over the age of 40. It provides itself on its quality of care. The surroundings are light, spacious and comfortable with the emphasis on friendliness coupled with efficiency • • • • • • • • • •

Established over 50 years. Family run Homely and friendly atmosphere R.G.N’s on duty 24 hours day Doctor on call and regular weekly visits Single and double rooms – many ensuite Regular visits from clergy Individual activities and outings arranged Regular entertainment, large gardens and car parks Experienced staff with regular training Unrestricted visiting

Home Care

Dial House home care was one of the first organisations in Bedford to offer care to clients in their own homes. All staff are thoroughly trained and police checked and care can be individually tailored to meet almost any need. We can offer care either privately funded or under contract through social services. Practical care – Housework, shopping, companionship and outings etc. Personal care – Washing, dressing, meal preparation etc. Handyman service – Gardening, decorating, DIY tasks, plumbing and security services.

Dial House

9 Dynevor Road, Bedford MK40 2DB Tel: 01234 356555 Fax: 01234 307979 Homecare: 01234 402444 Email: info@dialhousecare.com Website: dialhousecare.com Regulated by the Care Quality Commission

Dial House has consistently been graded as Excellent by the Care Quality Commission. Dial House is committed to the philosophy of ensuring that those who live in the home should do so with dignity and that they should have the respect of those who support them. They should live with no reduction of their rights as citizens and should be entitled to as full and active life as their physical and mental conditions with allow.

Contents Welcome

Areas covered by this Directory

How do I get help and support?

Will I have to pay for services? Do I have a say in what services I get? Reablement Self-Directed Support Personal Budgets Direct Payments

What support is available?

Support in your own home Domiciliary or home care Live-in care Home care agency checklist Home care providers Assistive Technology: Telecare and Telehealth Leaving hospital and staying independent Day opportunities/centres Adapting your home Sensory services for people with an impairment

7 7 7 8 8 13 14 14 14 14

Dementia

Dementia care Additional messages specifi cally for carers/family Residential dementia care checklist

15 15 16

Support for carers

Respite care and short breaks for carers

Residential care homes

17 24

Care homes checklist Inspecting care services

24 25

Paying for your care

Essential information

Useful local contacts

Healthwatch Safeguarding vulnerable adults Making a complaint National useful contacts

28 28 29 31

Listings

Care homes / care homes with nursing Bedford Borough Central Bedfordshire Luton

32 35 38

Index

5 5 5 6 6 6

Bedford Borough, Central Bedfordshire and Luton Borough Councilâ&#x20AC;&#x2122;s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the care home and home care listings in this publication are supplied by the Care Quality Commission (CQC) and Bedford Borough, Central Bedfordshire and Luton Borough Councils and Care Choices Ltd cannot be held responsible for any errors or omissions.

Alternative formats

T his Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome Welcome to the 2013/14 edition of the Bedfordshire and Luton Directory for Adult Care and Support Services. Bedford Borough, Central Bedfordshire and Luton Borough Councils have worked jointly with publishers Care Choices to develop this Directory. Making a decision about how best to receive the care and support to meet your individual needs is very important. We hope that this Directory will help by giving you some ideas on the range and variety of services that are available across Bedfordshire and Luton. We are committed to helping you retain as much independence as possible, helping you to live in your own home for longer and continuing to live close to your family and friends. We hope you will fi nd the information you need about what support or care is available for yourself, or for a relative or friend. Regardless of whether you pay for your care and support yourself, or whether it is paid for by your local authority we will do our best to help you fi nd the care and support that meets your needs.

As three councils are responsible for delivering Adult Social Care services across Bedfordshire and Luton we will refer to all services as coming from ‘Adult Social Care’ throughout this Directory. More information about the services delivered by each of the Councils is available at: Bedford Borough Council tel: 01234 267422 Web: www.bedford.gov.uk email: care@bedford.gov.uk Central Bedfordshire Council tel: 0300 300 8303 Web: www.centralbedfordshire.gov.uk email: customers@centralbedfordshire.gov.uk Luton Borough Council tel: 01582 547660 Web: www.luton.gov.uk email: accessandassessment@luton.gov.uk

Areas covered by this Directory Countywide home care providers ■ Bedford Borough Care homes Care homes with nursing ■ Central Bedfordshire Care homes Care homes with nursing ■ Luton Care homes Care homes with nursing

9 32 34

Bedford

•

35 37

Biggleswade

•

Sheﬀord

Ampthill

•

38 40

Leighton Buzzard

•

Dunstable

•

ver Great Ouse Ri

Yelde n Par ish Ch urch

Luton

•

Wrest P ark

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

How do I get help and support? We will provide information, advice and guidance to anyone who contacts us. We are committed to helping people live safe and fulfilling lives in their own homes. We aim to help people who need care and support to live as independently as possible and may be able to help if you or someone you know, cannot look after themselves properly because of:

We can also put you in touch with a range of local organisations offering help and support. When you contact us, as a potential customer or carer, we will arrange an assessment of your needs. The assessment will: • help us find out what needs you have; • help us explore the most appropriate services to meet you needs; and • establish if you are eligible to receive services that we pay for or whether you will need to pay for some, or all, of the services yourself.

• physical disability; • mental health problems; • learning disability; • sight or hearing loss; • dementia; or • frailty in old age or serious illness Support is also available for carers.

Will I have to pay for services? In line with national law and guidance, you will usually have to pay something towards the cost of your care. There is no charge for the assessment. Adult Social Care will discuss any costs relating to the service(s) you need with you and will arrange for an assessment of your financial circumstances. We can also assess and advise you if there are any benefits

that you are entitled to. If you have savings of £23,250 or more, you will normally have to pay the full cost of community services you receive. If you have capital (property, investments or savings) of £23,250 or more, you will normally have to pay the full cost of residential care you receive.

Do I have a say in what services I get? • how long they will be with you; • how it will be paid for; • your religious and cultural needs; and

After your needs have been assessed, Adult Social Care will advise you about services you may be eligible for and/or a Personal Budget to help you meet your care needs. They will complete a support plan for you and discuss with you: • • •

the type of help you think you need to meet your outcomes; when you think it is needed; who will be providing the assistance;

• when the service will be reviewed.

Support plans are reviewed regularly and will include references to any Person Budget you may be eligible for to help pay for your care needs.

Reablement Increasingly people seeking support, particularly older people and people with a physical disability, may be offered Reablement. This is short-term support designed to keep people as independent as possible. It is tailored to individual needs to help you learn (or

re-learn) the important tasks you need for everyday life. Reablement gives you the best opportunity to regain skills and independence and not need to rely on longer term support. Reablement services are currently free for up to six weeks if having care.

Visit www.carechoices.co.uk for further assistance with your search for care

Self-Directed Support Self-Directed Support is the way that Adult Social Care is delivered. It encourages people who are eligible for publicly-funded care to have more choice and control over the support they receive. It involves allocating an estimated amount of money to meet your assessed needs. If you are assessed as eligible for support you will need to use the estimated amount to pay for your support. You

can have help to do this from your social worker who will advise you further. Your support plan shows how you will use your estimated budget to meet your assessed needs and to do the things that are important to you. Once the support plan is approved by Adult Social Care you will be allocated an agreed sum of money for your support. This is called your ‘Personal Budget’.

Personal budgets A Personal Budget is the money agreed by the Council to meet the cost of the eligible needs for all adults who are assessed as needing support by local councils.

choose who provides the care and support the Council has agreed you need; or

Your Personal Budget can be:

Your Personal Budget can, with the agreement of the Council, also be managed by someone you nominate to act on your behalf.

• part managed by the Council and part Direct Payment.

• managed by the Council, who will arrange the services for you to meet your assessed needs; or • taken as a Direct Payment so that you can

Direct Payments If you are assessed as eligible for support we will let you know how much money is available to meet your eligible needs. This is called your ‘Personal Budget’. If you wish to arrange part or all of your own care and support you can receive your Personal Budget through a Direct Payment. However, Direct Payments cannot be used to pay for residential or nursing care. With your Direct Payment you can: • employ a carer(s) or personal assistant(s); • pay the care agency you choose to provide your

carer or personal assistant; • buy equipment or pay for activities agreed in your support plan.

Direct Payments are available to all eligible adults, including people with a physical or sensory disability, older people, people with a learning disability and people with mental health needs. For further information call this Directory’s independent advice line on 0800 38 92 077 in association with FirstStop Advice.

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

What support is available? Support in your own home In order to enable people to live in their own home for as long as possible a range of community support services are available. These include help with dayto-day tasks such as cleaning, shopping, community

meals, gardening, and handyman services. You would be expected to pay for these services, but there is also a wide range of help available through local voluntary and community groups.

Domiciliary or home care Home care covers help with personal care tasks like dressing, bathing, toileting and prompting the taking of medication. Carers need to be properly trained particularly in moving and handling and the use of hoists for some tasks. Where the Council is providing the support this will be to meet your assessed care and support needs. Carers can call in on a daily basis to assist with any

of the tasks described above. Depending on the level of help required their visits can be very short or up to several hours. Generally, visits are available from 7am until 10pm. Some people will need multiple visits per day. The hourly rate for these types of services depend on the services required, the time of day and the location.

Live-in care 24 hour live-in can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and shortterm support following hospital discharge. In some cases it’s preferable and more economic to have a carer actually living in the home. This can be for a short period eg a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required. Livein care is also available to people with permanent physical or mental disabilities who require long-term ongoing care. All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on their website www.cqc.org.uk. When considering a service it’s always a good idea to check their report.

Care has information about how much each agency charges for their services, and whether they are currently approved or contracted with us. Council contracted agencies are flagged as: • Bedford Borough Council l • Central Bedfordshire Council l • Luton Borough Council l

Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider. In addition to the list of home care agencies in this Directory starting on page 9, Adult Social Visit www.carechoices.co.uk for further assistance with your search for care

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Adult Social Care, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Adult Social Care. People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency.

Agencies 3 What experience does the agency have in your particular field of need? Can they supply references for you to check? 3 Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. 3 How long has the agency been operating? 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending? 3 How can you contact the agency in an emergency or outside office hours? 3 How hard or easy would it be to make a complaint and how are things then put right?

© 2013 Care Choices Ltd 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in many areas) could help with this.

Carers 3 You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. 3 You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. 3 Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying 3 If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. For more information on paying for care, please see page

Home care providers All home care providers listed on the next few pages are registered by the regulatory body the Care Quality Commission (CQC). Each will have an inspection report on CQC’s website: www.cqc.org.uk. These listings also indicate which home care providers have been approved by or are contracted by Bedford Borough, Central Bedfordshire and Luton Borough Councils. Council contracted agencies are flagged as: Bedford Borough Council l

Central Bedfordshire Council l Luton Borough Council l These contracted agencies have all gone through an additional approval process to ensure a commitment to training their staff, safeguarding customers and maintaining people’s dignity. The councils’ websites contain additional information about these approved agencies, including their prices and the types of services they offer. Our aim is to help you choose the right support to meet your individual needs.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Home care providers Bedford Borough Allied Healthcare - Bedford l Bedford Advert page 16 Tel: 01234 212722 OP D LDA PD MH SI YA AD APT Care limited l l l Luton Tel: 01582 451745 OP D LDA PD MH SI YA Beaumont Healthcare Limited l l Cambridgeshire Tel: 01480 218300 OP D LDA PD MH SI YA Bedfordshire Care at Home Service l l - Leonard Cheshire Disability Bedford Tel: 01234 838998 OP D LDA PD SI YA Better Healthcare Services l l l Luton Tel: 01582 422777 OP D LDA PD MH SI YA Bionicare (Domiciliary Care Agency) l Bedford Tel: 01234 214636 OP D LDA PD MH SI YA Care Connections Bedford Tel: 01234 273733 OP D LDA PD SI YA Caremark (Bedford) l l Bedford Tel: 01234 212344 OP D LDA PD SI YA Carewatch Care Services LIMITED l l Luton Tel: 01582 489900 OP D LDA PD MH SI YA Castle Home Care Limited l Bedford Advert page 20 Tel: 01234 213321 OP D LDA PD MH YA Crystal Lemon Care l Bedford Tel: 01525 404950 OP YA Dial House Home Care l l Bedford Advert inside front cover Tel: 01234 402444 OP D PD SI YA Elite Care Services Limited - 66-68 St Loyes Street l Bedford Tel: 01234 212190 OP D LDA

Advertisers are highlighted

EVERYCARE (MK & BEDS) LIMITED l l Buckinghamshire Tel: 01908 224820 OP D LDA PD MH SI YA Firstcare (GB) LIMITED l Bedford Tel: 01234 865087

OP YA

Kitec Healthcare Services Bedford Tel: 0800 242 5072

OP D LDA PD YA

Lavender Support Services Limited l Northamptonshire Tel: 01933 653511 OP D LDA PD MH SI YA Lillibet Court Limited Bedford Tel: 01234 212282

OP LDA PD MH SI YA

Lomack Healthcare Kempston Tel: 01234 844034 OP D LDA PD MH SI YA AD MacIntyre Ampthill Support l l Ampthill Tel: 01525 406501

LDA

Mentaur Community Support Limited Bedford Tel: 01604 777856 OP D LDA PD MH SI YA Plan Care Aylesbury l Buckinghamshire Tel: 01296 431551 OP D LDA PD MH SI YA AD Prime Time Care Services l Watford Tel: 01923 801818 OP PD LDA MH SI Quality Support Solutions Limited l Bedford Tel: 01234 834660 OP LDA PD SI YA Radis Community Care (Bedford) l l Bedford Tel: 01234 326459 OP D PD YA Royal Mencap Society l l Luton Tel: 01582 560003

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Approved provider of l Bedford Borough Council l Central Bedfordshire Council l Luton Borough Council

Visit www.carechoices.co.uk for further assistance with your search for care

Bedford Borough home care providers continued Saga Homecare l Bedfordshire Tel: 01462 816612 Sagecare Limited l Hertfordshire Tel: 01707 332337

OP D LDA PD MH SI YA

Surround Care Limited - Bedford l Bedford OP D LDA PD MH AD Tel: 01234 248966

OP D PD LDA MH SI YA

Tamarindo Care LIMITED l Bedfordshire PD LDA MH SI YA Tel: 08445 444023

SENSE Anne Wall Centre Community Support Services l Hertfordshire LDA SI YA Tel: 020 8449 0964 Sevacare - Bedford l l Bedford Tel: 01234 215832

Advertisers are highlighted

OP D LDA PD MH

Social Care Solutions Ltd (Bedford Office) Bedford OP LDA PD MH SI YA Tel: 01234 262650

Total Home Care Solutions Bedford l l Bedford OP D PD MH SI YA Tel: 01234 262323 Voyage 1 Limited - 74 Old Ford End Bedford LDA YA Tel: 01234 364022 Westminster Homecare Limited l l l (Milton Keynes) Buckinghamshire OP D PD LDA MH SI YA AD Tel: 01908 373734

Central Bedfordshire home care providers 1st Homecare Solutions Limited Leighton Buzzard Tel: 01525 376677

A Caring Company Limited l Toddington Advert page 21 OP D PD LDA MH SI YA AD Tel: 01525 630608 Abacus Care (Beds Herts & Bucks) LTD l Dunstable Advert page 20 Tel: 01582 501701 OP D PD LDA MH SI YA AD Abacus Care (Sandy Hatfield) LTD l Biggleswade OP D PD LDA MH SI YA AD Tel: 01767 222325 ABBEY VALE CARE LIMITED l Bedford OP PD MH SI YA AD Tel: 01234 245554 Affinity Trust - Domiciliary Care Agency - Central & Bedfordshire l Luton LDA Tel: 01582 434336 APT Care Limited l l l Luton OP D LDA PD MH SI YA Tel: 01582 451745 Beaumont Healthcare Limited l l Cambridgeshire OP D LDA PD MH SI YA Tel: 01480 218300

Advertisers are highlighted

Bedfordshire Care at Home Service l l - Leonard Cheshire Disability Bedford Tel: 01234 838998 OP D LDA PD SI YA Better Healthcare Services l l l Luton Tel: 01582 422777 OP D LDA PD MH SI YA Blue Sapphire Care Limited Leighton Buzzard Tel: 01525 853481 Bluebird Care (Central Bedfordshire) Flitwick Tel: 01525 713389 Care4you Westoning Tel: 01525 719823

Advert page 22 OP D PD SI YA

OP D PD MH SI YA

Carebank Limited l Leighton Buzzard Advert page 20 Tel: 01525 851456 OP D PD LDA MH SI YA AD Caremark (Luton & south beds) l l Luton Tel: 01582 415946 OP D LDA PD SI YA

l Bedford Borough Council l Central Bedfordshire Council l Luton Borough Council Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077

Advice for older people

Central Bedfordshire home care providers continued

Advertisers are highlighted

Carewatch Care Services LIMITED l l Luton Tel: 01582 489900 OP D LDA PD MH SI YA

HF Trust Limited l Shefford Tel: 01462 850022

Castlerock Recruitment Group l Milton Keynes Tel: 01908 465411 OP D PD LDA MH SI YA AD

Housing 21 - Luton l l Dunstable Tel: 0303 123 0691

Choice Support l Silsoe Tel: 01525 863903

MacIntyre Ampthill Support l l Ampthill Tel: 01525 406501

LDA

Choices care LIMITED l Peterborough Tel: 01733 572572 OP D PD LDA MH SI YA AD

Mears Care l Milton Keynes Tel: 01908 630123

Circle Support l London Tel: 0207 7045460

Meyers Care Agency Houghton Regis Tel: 01582 522454

OP D PD LDA MH SI YA AD

Crystal Lemon Care Limited l l Ampthill Tel: 01525 404950 OP D PD LDA MH SI YA AD Dial House Home Care l l Bedford Advert inside front cover Tel: 01234 402444 OP D PD SI YA Elite Care Services Limited - 66-68 St Loyes Street l Bedford Tel: 01234 212190

OP D LDA

EVERYCARE (MK & BEDS) LIMITED l l Buckinghamshire Tel: 01908 224820 OP D LDA PD MH SI YA Firstpoint Homecare LIMITED l Harpenden Tel: 01582 482405 OP D PD MH SI YA AD Hales Group l Stevenage Tel: 01438 765715

OP D PD LDA MH SI YA

Healthcare Homes Group - Manorcourt Care (Norfolk) Limited l Biggleswade Tel: 01767 313131 OP D PD MH YA Helpers Homecare Limited l Baldock Tel: 01462 896853 OP D PD LDA MH SI AD

OP LDA YA

OP D

LDA

OP D PD LDA MH SI YA AD

OP D PD LDA YA

Nestor Primecare Services l - Leighton Buzzard Tel: 01525 383081 OP D PD LDA MH SI YA AD Nestor Primecare Services l - Shefford Tel: 01462 816612 OP D PD LDA MH SI YA AD Papworth Trust l Cambridge Tel: 01480 831298

OP D PD LDA MH SI YA

Plan Care (Taylor Gordon) l Welwyn Garden City Tel: 01707 396605 OP D PD LDA MH SI YA AD Prime Care Support Limited l l Dunstable Tel: 01582 601501 OP D PD LDA MH SI YA Radis Community Care (Bedford) l l Bedford Tel: 01234 326459 OP D PD YA Royal Mencap Society l l Luton Tel: 01582 560003 Sagecare Limited l Bedford Tel: 01234 802437

LDA

OP D PD LDA MH SI AD YA

Sevacare - Bedford l l Bedford Tel: 01234 215832

OP D LDA PD MH

Visit www.carechoices.co.uk for further assistance with your search for care

Central Bedfordshire home care providers continued

Advertisers are highlighted

Sevacare Luton l l Luton Tel: 01582 345405 OP D LDA PD MH SI AD YA

Violets Homecare Services Limited l Dunstable Tel: 01582 476044 OP D PD LDA MH SI

Shivas Home-Care l Bedford Tel: 01234 802437

Voyage care l Arlesey Tel: 01462 835490 PD LDA SI

OP PD LDA YA

Social Care Solutions Ltd l (South Beds office) Shefford Tel: 01462 850490 OP D PD LDA MH SI AD YA The Caring Hands Maulden Tel: 01525 405710

WALSINGHAM l Hemel Hempstead Tel: 01442 254539 PD LDA MH SI Westminster Homecare Limited l l l (Milton Keynes) Buckinghamshire Tel: 01908 373734 OP D PD LDA MH SI YA AD

Total Home Care Solutions Limited Luton l Dunstable Tel: 01582 862851 OP D PD LDA MH SI AD YA

Luton home care providers

Advertisers are highlighted

Abigail Court (Domiciliary Care) Carewatch (Luton) Luton Stopsley Tel: 01582 721427 OP D PD SI Tel: 01582 404804 Allied Healthcare - Luton Luton Advert page 16 Tel: 01582 720871 OP D LDA PD MH SI AD YA Applegrove (Domiciliary Care) Luton Tel: 01582 547649 OP D PD SI Better Healthcare Services (Luton) l Luton Tel: 01582 422777 OP D LDA PD MH SI YA Bluebird Care (Luton) Luton Tel: 01582 380122 Bushmead Court Limited Luton Tel: 01582 481455

Advert page 19 OP D LDA PD SI

OP D PD MH SI

Caremark (Luton & south beds) l l Luton Tel: 01582 415946 OP D LDA PD SI YA

OP D PD MH SI YA

Colwell Court (Domiciliary Care) Wigmore Tel: 01582 547798 OP D PD SI Craegmoor Supporting You in Luton Luton Tel: 01582 724181 LDA PD MH AD Healthcare Nationwide Limited Leagrave Tel: 01582 580242

OP YA

HeavenScent Domiciliary Care Services Luton Tel: 01582 456053 OP D LDA PD YA Home Instead Senior Care - Luton & Central Luton Advert page 22 Tel: 01582 742275 OP LDA PD MH SI YA Housing 21 - Luton l l Dunstable Tel: 0303 123 0691

OP D

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Luton home care providers continued

Advertisers are highlighted

Luton Friendship Home Carers Limited Luton Tel: 01582 736157 OP PD MH YA

Sevacare Luton l l Luton Tel: 01582 345405 OP D LDA PD MH SI AD YA

Peach Nursing Limited Luton Tel: 01582 635149

STARS Care Luton Tel: 01582 253210

OP PD YA

OP D SI

Prime Care Support Limited l l Dunstable Tel: 01582 601501 OP D PD LDA MH SI YA

Suite 1-4 Rehoboth House Luton Tel: 01582 527672

OP D LDA PD YA

Roses Homecare LIMITED Luton Advert page 20 Tel: 01582 453800 OP D LDA PD MH SI AD YA

Supported Living Service Luton Tel: 01582 548234

LDA PD SI YA

Rysvil Care Services Limited Luton Tel: 01582 450772 OP D LDA PD MH SI YA

Westminster Homecare Limited (Luton) l Luton Tel: 01582 733102 OP D LDA PD MH SI AD YA

SAGA Homecare Luton l Luton Tel: 0844 736 8298 OP D LDA PD MH SI AD YA

Assistive Technology: Telecare and Telehealth Telecare works by using sensors in your home to monitor accidents and emergencies. The sensors connect to a control centre via a phone line, so that you can get help at any time. The basic system uses a pendant or cord which you can activate to speak to someone when you need help. Other detectors can detect potential dangers such as smoke, flooding or falls. Telecare can help you live independently in your own home by giving peace of mind to you and your relatives. The equipment is simple to use and can be tailored to meet your own circumstances. There are four main areas where Telecare and specialist equipment is available to help people live at home.

involve patients in monitoring their own health (eg chronic obstructive pulmonary disease, congestive health failure, diabetes) using home-based equipment linked with health professionals. Telehealth services are likely to become a common feature of NHS care in the future and this service promotes joint working between health, social services and GP practices. The system detects problems early so you can receive help quickly and avoid going into hospital.

Falls

Social care alarms

It is generally recognised that speedy response and attendance to a fall can impact on the future health of the patient. Falls can cause loss of confidence which may affect older peopleâ&#x20AC;&#x2122;s independence and willingness to remain within their own home.

Dementia Telecare can be used to support users and their carers to remain and feel safer within their own home.

Telehealth This technology, introduced by the NHS, is used to

Community alarm and monitoring services enable you to call for help any time of night or day using a pendant, a wrist band or a pull cord. The system will put you in touch with an operator who can hear your voice and speak to you. Adult Social Care work with local agencies to provide Telecare and Telehealth across the area using various control centres and can help you decide which system is best for you. There are also a number of independent providers who offer Telecare which you can purchase yourself.

Visit www.carechoices.co.uk for further assistance with your search for care

Leaving hospital and staying independent Adult Social Care and the NHS work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Social care staff are available to help with information and advice when you are ready to leave hospital. No matter which hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staff

may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place Adult Social Care will make an assessment of any other needs you may have after your stay in hospital. Carers should be offered an assessment and may also need advice and support and the hospital social care team is available to discuss any issues with them and also give them details of carers support groups. Adult Social Care can also introduce you to local voluntary organisations who can help, shortterm, with a variety of services such as laundry and domestic cleaning, or sitting services.

Day opportunities/centres Itâ&#x20AC;&#x2122;s not easy when you are at home all day. Getting out, taking part in leisure activities and socialising with friends can make all the difference. If you want to get out and about during the day to meet other people and get involved in leisure activities or education, you can do this at a number of day centres and clubs. There are services and clubs for older people, people with learning disabilities, and those with mental health problems.

Lunch clubs offer a chance to get a hot meal and to socialise. They can also make life easier if it is hard for you to prepare your own meals at home. Transport is sometimes available to help you get to the club or centre. You may have to pay towards the cost of using these day services, but this will depend on your financial circumstances. There is also a small charge for meals.

Adapting your home Occupational therapists can help you lead a more active and independent life using a variety of methods, including the use of adaptive equipment They can assess your home for hazards and point out things that might contribute to falls. They also advise carers on techniques for moving and handling the person they care for. Adult social care may be able to help with their team of specialists. Visiting you at home an occupational therapist may be able to suggest adaptations that will improve your mobility. Perhaps a handrail by the stairs would be useful? Would a ramp

up to your front door help if you are in a wheelchair? Major alterations such as fitting a downstairs bathroom or widening doorways can be paid for with a Disabled Facilities Grant (DFG). An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations if you need them. Contact Adult Social Care and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect to pay.

Sensory services for people with an impairment If you have a hearing impairment or are deaf, have poor sight or are visually impaired and are having difficulties with everyday living tasks such as preparing meals, using a telephone or getting out and about then we may be able to provide a number of services to help you. We will carry out an assessment of your

needs and we will let you know if you are eligible for help such as information or advice, or pieces of minor equipment to help you to manage in your home. You may contact Adult Social Care to request an assessment, contact details are on page 4.

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Dementia Dementia is a brain disease which manifests itself initially in memory problems, but goes on to affect many other functions of the brain, meaning a person could: • have difficulty with organising daily activities, prioritising tasks and communicating with others; • experience changes in their mood, judgement or personality; • have trouble making decisions; • start making excuses for their forgetfulness; or

• have difficulties with short-term memory while distant memory remains good. Dementia is progressive - the symptoms will get worse over time. Although there is no cure, treatments can slow the progression of the disease, and there are ways of helping to keep it manageable. With dementia you tend to have to rely on other people more and more as the illness progresses. It is much more common in older people, but can start as early as 40.

Dementia care Usually the initial point of contact to access care services is either your GP (for health care solutions) or your local Adult Social Care team (for most other services). If you are concerned about your persistent forgetfulness - or the memory difficulties of a friend or family member - it is important to consult a GP. He or she can do a simple memory test, a physical examination and order blood tests. They can then refer you to a memory clinic to test your memory in more detail and arrange a brain scan if needed. The various types of support available to you and your carer are likely to involve both the NHS, your local Council’s adult social care services and voluntary agencies. Some examples of services and support to help you live as independently as possible with dementia, include:

• • • • • • • •

specialist day centres; respite care or short breaks; assistive technology and community alarms; home care; meals at home; community equipment; extra care sheltered housing; and carers’ support groups.

There are some simple practical steps to help with memory problems: • • •

use a diary and make lists to help you remember appointments; keep your mind active by reading or doing crossword puzzles, Sudokus and other mind exercises; and get regular physical exercise; and eat a healthy diet.

Additional messages specifically for carers/family If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years. Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition.

When someone has dementia, they need: • reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible. A person with dementia is not being deliberately difficult: often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 24. Residents  Are reminiscence activities available? The best indication of a good home is that the  Are residents able to compile memory boxes? residents appear happy and responsive.  Do staff compile life story books including photographs and mementoes?  Are there rummage boxes around the Staff home to stimulate residents? It is important to note whether staff seem Access friendly and caring towards residents and If the person with dementia needs (or is likely whether they treat residents with respect. to need) equipment or adaptations you may  Do they have any training and experience want to check: in dementia care?  There is adequate signage and cues for  Will the person with dementia have a member different parts of the home such as dining of staff particularly responsible for their care? room and bathroom.  The home’s policy about locking external doors.  Is there a member of staff you can talk to about your own worries about the person with dementia? Bedrooms You may want to find out whether the person Manager/head of home with dementia can have a single room and whether: A manager who is caring as well as efficient can make all the difference to a home.  Residents are encouraged to bring in some of their own furniture and  Does the manager have a knowledge of possessions to increase familiarity. dementia and can they deal with difficulties that may arise in an understanding way? Activities Residents should be stimulated without  Is there a full assessment at home before a feeling stressed. resident is admitted?

Stay independent with home care from Allied

We understand how important it is to remain living at home, no matter what age you or your loved ones are. Our flexible service can provide care to suit almost any situation – from a couple of hours a week to live-in care. You can rely on us to deliver

exactly what you or your relative needs to remain living at home. And our well-trained and friendly carers will always perform their duties with warmth and kindness, and provide companionship and emotional support whenever it’s needed.

Call us on:

0800 197 6032 quoting code: ALL013

alliedhealthcare.com 16

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Support for carers If you provide regular unpaid care and support for an adult relative or friend who would not be able to manage daily life without that support, we call you a carer. You may be able to get help with your caring responsibilities, whether or not you live with the person you are caring for. As a carer, you can ask us to look at your situation and see if you qualify for help from us. We call this a ‘carer’s assessment’. For example, it might be possible for the person you care for to have a short stay in residential care, called ‘respite care’, to give you a break from your caring responsibilities. Or, you might just need someone to stay with them sometimes so that you can go out. It’s also possible to get another type of break where the person you care for is offered a choice of activities outside their home, with support from our staff, allowing you to have some free time. If you qualify for support as a carer, you can decide on a plan with the Carers Emergency Response Service so we can put in place other, short-term,

home-based care in an emergency. The carer’s assessment is free but there may be a charge for some services. If you care for someone living in Bedford Borough you can contact us on: 01234 267422 or email: care@bedford.gov.uk

Bedford Borough home care providers

If you care for someone living in Central Bedfordshire you can contact The Central Bedfordshire Carers Helpline on 0300 300 8036 or email: carers@centralbedfordshire.gov.uk Central Bedfordshire home care providers

If you care for someone living in Luton you can contact us on: 01582 547660 or email: accessandassessment@luton.gov.uk Luton home care providers

Respite care and short breaks for carers You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility, you could have home-based respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period. The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it’s like. This will give you some experience of residential care to make an informed decision.

If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 24 for more information. For information on paying for care, please see page

Live-in Care from £675 per week

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info

Visit www.carechoices.co.uk for further assistance with your search for care

Manton HeigHts Woodlands, Off Manton Lane, Bedford, MK41 7LW.

It is our aim to preserve the self-respect of those who depend on the support of others. We feel that those who live at Manton Heights should do so with dignity, have the respect of those who support them and be entitled to live a full and active life, given the fundamental right to live a life and be engaged. Everything we do is to meet the needs of our residents. At Manton Heights we assist residents to live a full life by involving them in the decision making which affects them directly. We offer a homely and safe environment where dignity, privacy and confidentiality is a right and you have lifestyle choices, your spiritual, emotional and physical needs met and you are respected. We ensure that you have freedom of choice so far as is reasonably practicable. Any complaints are taken seriously by investigating fully and properly. Mealtimes are important to those in our care and we want you to enjoy the food you like. We have a varied menu with at least two daily choices of main meal and snacks are available all day and night.

• Specialist nursing care • General residential care • Residential dementia care • End of life care • Respite care

“We would be privileged if you would take the step to come and live with us at Manton Heights.”

Activities and entertainment are part of the care as far as we are concerned. We also want to know what you have been interested in throughout your life so we can keep that alive for you. We pride ourselves on our high standard of nursing and personal care and our person first approach and positive attitude to older people and ageing.

Tel: 01234 267556 Fax: 01234 344173

E-mail: mantonheights@ranccare.co.uk Web: www.ranccare.co.uk

Care Visits at Home We care passionately

Good old fashioned service

For many people the questions about care do not arise until, suddenly, there is a need. Most of us think that there is a stark choice between living self-sufficiently, without care, and going to a residential home. Bluebird Care allows our customers to live full, interesting lives and still stay within the comfort of their own home.

What we offer

We provide specialist and professional care for everyone; people who have learning or physical disabilities, short term respite and postoperative support and, of course, care for older people. Your care plan will be tailor-made for you. We will talk to you about just what you want and respect your wishes throughout.

our staff

We provide excellent quality care for our customers. All our handpicked staff are fully trained to provide a safe, efficient and friendly service. We continually train and develop our staff to make sure that they are fully up to date on modern methods.

alternative Bluebird Care offers a realistic cost-effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

Suite 8B2, Britannia House, Leagrave Road, Luton, Bedfordshire LU3 1RJ

Call and talk to one of our friendly professional team

Tel: 01582 380122

Email: luton@bluebirdcare.co.uk Regulated by the Care Quality Commission and member of UKHCA

www.bluebirdcare.co.uk/luton

Swiss Cottage Care Home provides care for residents with general nursing needs, dementia nursing care and dementia residential care. The home is set within five acres of picturesque woodland together with three acres of beautiful garden and is situated five minutes from Leighton Buzzard Town Centre in a very quiet suburb.

That’s why we’re one of the UK’s leading healthcare providers

Contact Swiss Cottage Care Home directly using the number below, or visit www.fshc.co.uk Swiss Cottage Care Home Plantation Road, Leighton Buzzard, Bedfordshire LU7 3HU T: 01525 377922 F: 01525 381326 E: swiss.cottage@fshc.co.uk

Would you like to be cared for in your own home? Abacus Care, established for over 18

• We provide one visit or multiple visits during a day from 30 minutes to 24hours/7 days a week.

years, has a wealth of experience in Home care working with private and

• Services include personal care, companionship, sitting service, social and domestic support, cooking, shopping and much more.

social services clients

• We provide fully trained Carers who are vetted and police checked.

Tel: 01582 501701

Web: www.abacuscare.com/bhb Email: allocationsbhb@abacuscare.co.uk Registered and regulated by the Care Quality Commission.

• Friendly and professional, putting the client first, with dignity and respect. • Supporting older people, and people with learning or physical difficulties, home from hospital, illness, respite, vouchers, terminally ill and dementia care. • Abacus Care offer mandatory training to private individuals-contact us for details.

positive about age practical about life

WR V S

WRVS is a charity that helps older people stay independent at home and active in their local community. More than 40,000 volunteers make a huge difference to the lives of the 100,000 older people we support each month throughout the country.

• Practical support at home • Hospital services • Social activities • Community support • Getting out & about • Information and advice

Helping to make Britain a great place to grow old

If you have a general enquiry, want to find out about our services for yourself or a loved one or just want to get in touch:

Call 0845 600 5885 • Visit www.wrvs.org.uk • Email bedsandbuckshub@wrvs.org.uk Simple solutions for social care service users.

• Personal care • Social & domestic care • Live-in care • Respite care

• Dementia Care • Elderly • Learning Difficulties • Stroke • Mental Health • End of Life • Multiple Sclerosis

Please contact Roselyn Stewart or Ian Stewart to find out more:

Tel: 01582 453 800 Fax: 01582 453 600

info@roseshomecare.com www.roseshomecare.com Roses Home Care, St Nicholas House, 15/17 George Street, Luton, Bedfordshire LU1 2AF

GA Projects Ltd Wren Park Care Home Hitchin Road Shefford Bedfordshire SG17 5JD Tel: 01462 851548 • Homes in Essex & Bedfordshire

• Tailored to resident needs

• Variety of activities

• Friendly and fully qualified staff

• Located in picturesque villages

• Residential and nursing care

• Dementia care specialists

39 Crompton Road, Stevenage, Hertfordshire, SG1 2EE Tel: 01438 727226

Services we provide: Your future in your hands We aim to provide dignity, respect and independence to all of our clients with a quality service, tailor-made specific to your individual needs.

Home care Personal care Domestic care Please contact us for more information.

Tel: 01525 851 456 Email: admin@my-carebank.co.uk Web: www.my-carebank.co.uk

it it takes to ensure “Whatever ittakes takes toensure ensure “Whatever to Castle Castle “Whatever independence at home” independence at independence at home” home” Home HomeCare Care Tailor made personal care Tailor personal care andand Tailormade made personal care and support services for those who would support for those who would likelike supportservices services for those who would like to totolive live home and to continue atatat home and livelive life life their wayway tocontinue continueto live home and live lifetheir their way

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0800 783 6177 0800 783 6177 0800 783 6177 www.castlehomecare.co.uk www.castlehomecare.co.uk www.castlehomecare.co.uk Castle Home CareManton Ltd.Bedford Bedford Heights, Manton Lane, 7PH06503569 Reg No. Castle Home Care Ltd. Heights, Manton Lane, Bedford. MK4106503569 7PHMK41 Reg No. Castle Home Care Ltd. Bedford Heights, Lane, Bedford. MK41 7PH Reg Bedford. No.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

06503569

Providing a high standard of long & short term residential care.

Salvete

15 - 17 Rothsay Place, Bedford MK40 3PX

Care Home

www.salvetecarehome.co.uk

Salvete is a reputable care home ideally located close to Bedford riverside and town centre.

Fresh, healthy and well-balanced meals are served daily. We have an excellent activities and entertainment program throughout the year.

The home provides individualised care in a friendly and supportive environment and is equipped with the latest facilities, offering a combination of en-suite, single and double rooms.

We offer person centered care for: • Older people • People with dementia • People with physical frailty in peaceful and pleasant surroundings.

Our staff are experienced, knowledgeable and committed to providing high quality care with dignity, respect and kindness.

Salvete Care Home is fully compliant with CQC inspection criteria.

Viewings are highly recommended. For further details and to arrange a visit please contact us on:

Tel: 01234 261 991 Email: admin@salvetecarehome.co.uk

Helping you stay independent in your own home We are a Toddington based home care company, delivering the highest quality personal care across central Bedfordshire. We arrange care packages to suit all levels of need, ranging from basic personal care to complex care packages, including enteral feeding and medication regimes. Our manager, Loretta O’Brien, is a Registered Nurse with a long career in community nursing underpinned by a First Class BSc (Hons) Degree in Community Nursing. She is responsible for the assessment of needs, the formulation of bespoke care plans and the training and supervision of our friendly, reliable team of Home Care Support Workers. Contact us by Phone or Email to arrange a free assessment or for more information.

Tel: 01525 630608 10A High Street, Toddington LU5 6BY

Fax: 01525 634159

Email: mail@acaringcompany.org Website: www.acaringcompany.org

Faced with the COST OF PAYING FOR care? Help with planning – for older people, their families and friends Contact PayingForCare by freephone on

0808 208 9994* *Telephone calls may be recorded for training and monitoring purposes. PayingForCare offers help, information and advice about long term care and enables those that need regulated financial advice to make contact with specialist care fees financial advisers. PayingForCare Limited (“PayingForCare”) is registered in England and Wales (Company no. 7866192). The registered office is Regent House, 1-3 Queensway, Redhill, Surrey, RH1 1QT. PayingForCare is part of the Partnership group of companies which includes Partnership Life Assurance Company Limited, an authorised insurer.

Visit www.carechoices.co.uk for further assistance with your search for care

Care Visits at Home We care passionately

What we offer

alternative

our staff

We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

We offer a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

We provide excellent quality care for our customers. All our handpicked staff are fully trained and police checked to provide a safe, efficient and friendly service.

Call and talk to one of our friendly professional team Room 22 The Rufus Centre, Steppingley Road, Flitwick, Bedfordshire MK45 1AH

Home.

There’s no place like it. Services include: • Companionship • Light housekeeping • Local transportation & errands • Meal preparation

• Respite Support • Convalescence support • Personal care • Specialist dementia and Alzheimer’s care

Call us on: 01582 742275 • 01525 213179

Or visit: www.homeinstead.co.uk/luton-and-central-bedfordshire Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH

Tel: 01525 713389 Email: centralbedfordshire@bluebirdcare.co.uk

www.bluebirdcare.co.uk/central_bedfordshire Regulated by the Care Quality Commission and member of UKHCA

Search online for the right care Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to ﬁnd what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

CASTLETROY RESIDENTIAL HOME Providing care to your satisfaction Castletroy is a purpose built care home, striving hard to deliver the best possible standards in care with a well trained and highly motivated team of staff members. We offer long term and also respite and convalescent stays.

130 Cromer Way, Luton LU2 7GP

Tel: 01582 417995

Email: castletroy@btconnect.com

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Lansglade Homes Limited COMFORT AND CARE

Raising the standard of care for elderly people in Bedford Our five Bedfordshire care homes provide a positive and comfortable lifestyle for our residents by enabling and encouraging them to make the most of their individual capabilities within a residential setting. In all our homes, residents are enabled and encouraged to retain their dignity, independence and individuality. • Safe, relaxed and homely environment

• Range of accommodation options, en-suite single, companion and garden view rooms. • Wide range of social, cultural and spiritual activities • Wholesome meals prepared from fresh ingredients in all our homes • Committed, experienced and supportive management teams • Qualified, experienced and caring staff

To visit one of our Bedford homes, please call 01234 359761 Email: lansgladehomes@btconnect.com Website: www.lansgladehomes.co.uk

Henrietta House

The Mallards

Lansglade House

Bedford MK40 2DB

Bedford MK40 2BU

3 Dynevor Road,

Tel/Fax: 01234 359194

5 Dynevor Road,

Tel/Fax: 01234 365563

14 Lansdowne Road,

Beacon House Nursing Home

Annadale Lodge Nursing Home

Tel/Fax: 01234 356988

Bedford MK40 2DA

Fax: 01234 350817

Fax: 01234 356386

12 Linden Road,

Tel: 01234 328166

8 Linden Road,

Tel: 01234 218400

Residential care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available from the care service or the CQC (visit www.cqc.org.uk). Further information about the CQC can be found on page 25. There are two types of care home: Care homes offering personal care only If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving and must be paid for if your capital/savings exceed £23,250. See page 26 for more information.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £109.79 per week. The figures mentioned above may change after April 2013, check with your local Adult Social Care department after this date. See page 26 for more information on paying for your care.

Care homes checklist When considering potential care homes, consider the following questions: • Can you lock your room and is there a secure FIRST IMPRESSIONS place for valuables? • Were you met when you first arrived? • Is there a separate dining room? Bar? • Do staff seem warm, friendly and polite? • Are there toilet facilities within easy reach of the • Do the residents seem happy, active and communal facilities? sociable? • Are there both showers and baths? • Does the home feel homely and welcoming? • Is the home fresh, clean and comfortably furnished? • Are bathrooms adapted to help people in and out of the bath? FEES • • • •

How much are the fees? Do the fees cover all the services available? Under what circumstances will the fees alter – eg annually or according to increasing needs? Is the notice to terminate reasonable?

TRANSPORT • Is the home easy to get to for relatives and friends? • Does the home provide its own transport? ACCOMMODATION • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room?

ACCESSIBILITY • Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

LIFE WITHIN THE HOME • Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted? >>

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Inspecting care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC hold and publish up-to-date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each provider is given a report on how it rates against national essential

standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience. For any enquiries contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk. The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk © 2013 Care Choices Ltd

• • • • •

Are there smoking and non-smoking areas? What arrangements are there for religious observance? Can you handle your own money? If not, what arrangements are in place? Does a hairdresser/chiropodist visit? Are residents accompanied on visits to the GP or hospital?

STAFF • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on duty day and night? VISITORS • Are visitors welcome at all times? • Is there somewhere to see them in private? • May your visitors join you at meals? • Can your visitors stay overnight? CATERING • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night?

• Can you eat in your room? ACTIVITIES • Can you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? GARDENS • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Is there somewhere to sit? • Are they quiet? CONTRACT TERMS • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for your care If you have capital or savings of more than £23,250 you will have to pay in full for any care services you require. If you have assets of less than £14,250, your contribution will be assessed only on your income and the local authority meets the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need. Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone who is thinking about moving to a care home can ask Adult Social Care services to carry out an assessment of his or her needs. This includes people who may have sufficient money to pay for their own care. Adult Social Care can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc, to help you stay in your own home for as long as possible. If your needs assessment shows that a care home is the best option, Adult Social Care can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes/care homes with nursing begin on page 32. You need to choose a home you can continue to afford. Some people choose an expensive home and then use up all their savings. They may then have to move to a different care home.

What will you have to pay for your care? The value of your home is included when assessing capital unless: your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there. You will have to arrange for a Community Care Assessment with your local Adult Social Care to define your care needs. The homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, and your income is not enough to meet your care home fees, your local authority can help with your care costs for the first twelve weeks. After this time, any money from them will be

regarded as a loan and will need to be repaid once your house is sold. Adult Social Care will contribute financially towards your care costs.

How much? To work out how much we will pay, you must ask for a Community Care Assessment. This will define your care needs and how they will be best met and your financial situation. The homes you consider must be able to meet these needs. Your choice of care home will usually be limited to those that accept your local authority’s funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

Whatever your circumstances... Remember: • If your partner still lives at home, they will not be means-tested. • If you have a private pension, only half will be considered when you are assessed, providing you are paying half to your partner. • Your assessment will be made up of two elements, a care part and a financial one. • A nursing home will generally be more expensive than a care home offering personal care only. Consider claiming: • Income support • Pension Credit Definitely claim: •

Attendance Allowance, worth either £53.00 or £79.15 per week depending on your care needs, though you will lose this after 28 days if you receive financial help from the Council.

Moving into a nursing home? • You will be eligible for the NHS Nursing Care Contribution – currently £109.79 or the higher rate is £151.10. >>

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Always seek advice: •

Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Please contact your local authority for information on their contribution to care fees, phone your local Adult Social Care team. Some of the figures mentioned here may change over the life of this Directory. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 in association with FirstStop Advice.

Deferred Payment Agreements If you are eligible for the scheme, after the twelveweek property disregard period, any financial help from the Council will be charged against the value of your home and recovered once your house has been sold. However, the Council may limit how much they will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £53.00 per week for those needing care by day or night, and at the higher rate of £79.15 per week for those needing care both during the day and night. If you are paying for your own care in full you can continue to receive Attendance Allowance but if you receive financial help from your Council, Attendance Allowance is not payable after 28 days.

care to help you at home like having a bath or dressing. If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

Running out of money If your capital is likely to reduce to £23,250, you must let your Council know well in advance as they may step in to help with your care fees. They must conduct an assessment of your situation and may make a contribution. If the home you have chosen charges more than the contribution offered by your Council, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. Understanding your rights before arranging care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 in association with FirstStop Advice.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Nursing Care Contribution (currently £109.79 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home.

NHS Continuing Care Funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist, as well as personal Visit www.carechoices.co.uk for further assistance with your search for care

Essential information Healthwatch Each local authority area in England will have a Healthwatch organisation from April 2013. They will be the new local consumer champion for publicly funded health and social care. Local Healthwatchs are independent organisations, able to employ its own staff and involve volunteers, so they can become the influential and effective voice of the public. They will have to keep accounts and make their annual reports available to the public The aim of the local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Contact your local Healthwatch:

Healthwatch Bedford Borough 21—23 Gadsby Street, Bedford MK40 3HP Tel: 01234 718018 Email: enquiries@healthwatchbedfordborough.co.uk www.healthwatchbedfordborough.co.uk Healthwatch Central Bedfordshire Capability House, Wrest Park, Silsoe MK45 4HR Tel: 0300 303 8554 Email: info@healthwatch-centralbedfordshire.org.uk www.healthwatch-centralbedfordshire.org.uk Healthwatch Luton 102 Hitchin Road, Luton LU2 0ES Tel: 01582 817060 • Mobile: 07447 151677 Email: info@healthwatchluton.co.uk Website: www.healthwatchluton.co.uk

Safeguarding vulnerable adults Who is a vulnerable adult? A vulnerable adult is someone aged 18 or over who is or may be in need of community care services because of a disability, age or illness and is unable to take care of themselves, or unable to protect themselves against significant harm or exploitation (‘No Secrets’, Department of Health).

What is abuse? Abuse is a violation of an individual’s human and civil rights by any other person or persons. It can consist of a single act or repeated acts and can take the following forms:

inheritance, or financial transactions, or the misuse or misappropriation of property, possessions or benefits. Discrimination - Including abuse based on a person’s ethnic origin, religion, language, age, sexuality, gender or disability. Institutional abuse - Including poor care standards, misuse of medication, inappropriate restraint, lack of privacy or personal dignity, lack of flexibility, control and choice, lack of appropriate care planning and reviews, restricting access to toilet or bathing facilities and lack of record keeping.

Who commits abuse?

Physical abuse - Including hitting, slapping, pushing, kicking, misuse of medication and inappropriate restraint or control.

Vulnerable adults may be abused by a wide range of people including:

Emotional abuse - Including verbal abuse, humiliation, bullying or the use of threats.

• professional staff;

Neglect - The repeated denial of help that a vulnerable adult needs which, if withdrawn, will cause them to suffer. Sexual abuse - Direct or indirect sexual activity where the vulnerable adult cannot or does not give their consent. Financial abuse - Including theft, fraud, exploitation, pressure in connection with wills, property or

• relatives and family members; • paid care workers; • volunteers; • other service users; • neighbours; • friends and associates; or • people who deliberately exploit vulnerable people and strangers.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Where does abuse happen?

This could be a:

Abuse can happen anywhere, for example:

• • • • •

• in the street; • at home; • at a friend’s house; • where you work; • at a day centre, residential home or college; or • somewhere you spend your free time.

What are the signs of abuse? Possible signs of abuse could include: • injuries – bruises, broken bones and burns; • lack of personal care; • bills not being paid; • sudden loss of assets, friends or family threatening an individual to gain access to money etc; • not getting to medical appointments; • changes in behaviour or mood; or • unexplained withdrawal from normal activities and friends, family or community.

How can I report my suspicions of abuse? Initially you should tell someone you can trust.

family member; friend; member of staff; social worker or nurse; or an advocate.

‘There can be no secrets and no hiding place when it comes to exposing the abuse of vulnerable adults.’ (‘No Secrets’, Department of Health) If you or the individual is in immediate danger, need medical attention or if a crime has been committed call the emergency services on 999. If you or an adult you know may be at risk of abuse you should contact your local Council Safeguarding Team: Bedford Borough Council Tel: 01234 276222 Email: adult.protection@bedford.gov.uk Central Bedfordshire Council Tel: 0300 300 8122 Email: adult.protection@centralbedfordshire.gov.uk Luton Borough Council Tel: 01582 547730/547563 Email: adultsafeguarding@luton.gcsx.gov.uk

Making a complaint Complaints about care homes and social care services If you have a complaint about a care home, care home with nursing or any other social care service, the first thing you should do is tell the home or service. This applies whether you pay for your care or your local council funds it. By law, every care home and social care service must have an efficient procedure for dealing with complaints. Ask for a copy of the service’s complaints procedure so that you know what you must do and how they will deal with your complaint. Care funded by your local council If you are not happy with the reply you receive from a care service when you complain, you can take your complaint to your local Adult Social Care department. You will need to follow their complaints procedure – your social worker, care manager or the department itself will explain what to do. You can find the contact number of you local adult social care services on page 4.

The care service or the social services department should try to sort out your complaint themselves and put things right to prevent the same thing happening again. If you are not satisfied with the final reply from the care service or your local social services department, you can complain to the Local Government Ombudsman. There are three local government ombudsmen in England. They each deal with complaints from different parts of the country. However, you should first send your complaint to: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Telephone: 0300 061 0614 or 0845 602 1983. Complaints about care that you pay for yourself Since October 2010, you can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself.

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts Action on Hearing Loss Information Line Tel: 0808 808 0123 Textphone: 0808 808 9000 SMS: 0780 000 0360 Email: informationline@ hearingloss.org.uk Advocacy for Older People 21-23 Mill Street Bedford MK40 3EU Tel: 0300 456 2362 Age UK Bedfordshire 78-82 Bromham Road Bedford MK40 2QH Tel: 01234 360510 Email: enquiries@ ageukbedfordshire.org.uk Age Concern Luton 39 King Street Luton LU1 2DW Tel: 01582 456812 Email: admin@ageconcernluton. org.uk Alzheimer’s Society Bedford 2A Duke Street Bedford MK40 3HR Tel: 01234 327380 Email: bedfordshireandluton@ alzheimers.org.uk Alzheimer’s Society Luton 45-49 Hightown Road Luton LU2 0BW Tel: 01582 404077 Email: bedfordshireandluton@ alzheimers.org.uk Autism Bedfordshire St Mark’s Church Calder Rise Bedford MK41 7UY Tel: 01234 350704 Email: enquiries@autismbeds.org

Bedfordshire and Luton Mind The Rufus Centre Steppingley Road, Flitwick MK45 1AH Tel: 0300 330 0648. Fax: 01525 722224 Email: hq@bedsandlutonmind. org.uk Bedfordshire Rural Communities Charity The Old School, Cardington Bedford MK44 3SX Tel: 01234 838771 Email: info@bedsrcc.org.uk Carers in Bedfordshire Suite K, Sandland Court Pilgrim Centre, Brickhill Drive Bedford MK41 7PZ Tel: 0300 111 1919 Email: contact@carersinbeds.org. uk Centre for All Families Positive Health (CAFPH) (support for people living with HIV/AIDS) 11-15 Park Street West Luton LU1 3BE Tel: 01582 726061/ 01582 726063 Email: info@cafph.org 56 Harpur Street Bedford MK40 2QT Tel: 01234 817642 Email: bedford@cafph.org POhWER Advocacy Services for Bedfordshire Suite 2 and 5 21-23 Mill Street Bedford MK40 3EU Tel: 0300 456 2362 Email: pohwer@pohwer.net POhWER Advocacy Services for Luton Tel: 01582 447109 Email: pohwer@pohwer.net

Royal Voluntary Service Tel: 0845 600 5885 www.royalvoluntaryservice.org.uk Sight Concern Bedfordshire Kings House 245 Ampthill Road Bedford MK42 9AZ Tel: 01234 311555 Email: office@sightconcern.org.uk Stroke Association - Bedford 3 Ombersley Road Bedford MK42 9JX Tel: 01234 792686 or 0303 30 33 100 (National Helpline) Email: Leslie.Knowles@stroke.org.uk Stroke Association - Luton 90 Tomlinson Avenue Luton LU4 0QQ Central Bedfordshire contact: Tel: 01582 690984 or 0303 30 33 100 (National Helpline) Email: Evelyn.Conaty@stroke.org. uk or Hilary.Wood@stroke.org.uk Luton contact: Tel: 01582 891330 Email: jennifer.maddock@stroke. org.uk The Disability Resource Centre Poynters House Poynters Road Dunstable, Bedfordshire LU5 4TP Tel: 01582 470900 Email: information@drcbeds.org.uk For more details of local services please visit the website for your local council: • www.bedford.gov.uk • www.centralbedfordshire.gov.uk • www.luton.gov.uk

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

National useful contacts A2B project The first fully integrated community transport information system which supplements the public transport network by offering services tailored to the needs of people who may have difficulty in using ordinary buses and trains. Minibuses, social car schemes and group hire minibuses. Web: www.A2binfo.net Age UK The name in some areas for the now combined Age Concern and Help the Aged. National advice line: Tel: 0800 169 6565 Web: www.ageuk.org.uk Association of Charity Officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need. Tel: 0170 765 1777 Web: www.aco.uk.net Carers Direct Free, confidential information and advice for carers. Tel: 0808 802 0202 Email: carersdirect@nhschoices. nhs.uk. Web: www.nhs.uk/carersdirect Carers UK The voice of carers and the only carer-led organisation working for all carers. Tel: 0808 808 7777 Web: www.carersuk.org Elderly Accommodation Counsel Aims to help older people make informed choices about meeting their housing and care needs. Tel: 0207 820 1343 Web: www.housingcare.org

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Care Advice Line: 0800 389 2077 Finance Advice Line: 0800 310 2011 Web: www.firststopadvice.org.uk Friendsof the Elderly A charity supporting older people with a range of practical needs. Tel: 0207 730 8263 Web: www.fote.org.uk IndependentAge Charity providing information, advice and support to thousands of older people across the UK. Advice line 0845 262 1863 Web: www.independentage.org.uk Mencap The voice of learning disability with more than 500 affiliated groups. Tel: 0207 454 0454 Web: www.mencap.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older people. Tel: 0207 078 9375 Web: www.napa-activities.co.uk

Pension, Disability and Carers Service, The Provides information about pensions and pensioner benefits, whether you are planning for the future, are about to retire or have already retired. Tel: 0845 606 0265 Web: www.thepensionservice.gov. uk Princess Royal Trust for Carers, The (now combined with Crossroads Care and called ‘Carers Trust’) The largest provider of comprehensive carers’ support services in the UK. Unit 14, Bourne Court Southend Road Woodford Green Essex IG8 8HD Tel: 0844 800 4361 Email: info@carers.org Web: www.carers.org United Kingdom Home Care Association Ltd (UKHCA) The professional Association of home care providers from the independent, voluntary, not-forprofit and statutory sectors. Helpline: 0208 661 8188 Web: www.ukhca.co.uk

NHS Choices NHS Choices is the online ’front door’ to the NHS and is the country’s biggest health website and gives information about your health choices. Web: www.nhs.uk NHS Direct For health advice and reassurance by telephone, 24 hours a day, 365 days a year. Tel: 0845 46 47

Visit www.carechoices.co.uk for further assistance with your search for care

Bedford Borough Bedford Borough care homes 1 Lansdowne Road 1 Lansdowne Road, Bedford, Bedfordshire MK40 2BY Tel: 01234 357339 OP PD LDA SI YA

Byron Court 55 Chaucer Road, Bedford, Bedfordshire MK40 2AL Tel: 01234 216551 LDA

182 Bromham Road 182 Bromham Road, Bedford, Bedfordshire MK40 4BP Tel: 01234 357238 OP PD LDA SI YA

CareTech Community Services Limited 82 Chaucer Road 82 Chaucer Road, Bedford, Bedfordshire MK40 2AP Tel: 01234 216319 LDA

22 De Parys Avenue 22 De Parys Avenue, Bedford, Bedfordshire MK40 2TW Tel: 01234 355133 LDA YA Albert House 167 High Street, Clapham, Bedford, Bedfordshire MK41 6AH Tel: 01234 346689 PD LDA Aurora 7 Linden Road, Bedford, Bedfordshire MK40 2DD Tel: 01234 340478 D PD LDA SI Azalea House 1 71 Winifred Road, Bedford, Bedfordshire MK40 4EP Tel: 01234 342215 LDA MH Azalea House 2 69 Winifred Road, Bedford, Bedfordshire MK40 4EP

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Bedford Charter House 1A Kimbolton Road, Bedford, Bedfordshire MK40 2PU Tel: 01234 321400 OP D PD Brook House Residential Home 72 High Street Riseley, Bedford, Bedfordshire MK44 1DT Tel: 01234 708077 OP D Brookside Residential Home 99 High Street, Kempston, Bedford, Bedfordshire MK42 7BS LDA Bunyan Lodge 66-68 Kimbolton Road, Bedford, Bedfordshire MK40 2NZ Tel: 01234 346146 MH YA Bushmead Court Residential Home Bushmead Court, 58-60 Bushmead Avenue, Bedford, Bedfordshire MK40 3QW Tel: 01234 353884 OP D PD

Cotswold Graze Hill, Ravensden, Bedfordshire MK44 2TF Tel: 01234 772196 LDA YA Cranwell Court The Lane, Wyboston, Bedford, Bedfordshire MK44 3AS Tel: 01480 478113

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Danecroft 3 Dane Lane, Wilstead, Bedford, Bedfordshire MK45 3HT Tel: 01234 741573 OP D PD Dove Lane 7 Dove Lane, Harrold, Bedfordshire, MK43 7DF Tel: 01234 720019 D PD LDA SI Elcombe House 61 De Parys Avenue, Bedford, Bedfordshire MK40 2TR Tel: 01234 266010

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Elstow Lodge Wilstead Road, Elstow, Bedford, Bedfordshire MK42 9YD

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Evergreen House 59 Chantry Road, Kempston, Bedford, Bedfordshire MK42 7QU Tel: 01234 854823 Fenwick House 1 Cowper Road, Bedford, Bedfordshire MK40 2AS Tel: 01234 350887

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Francis House 10 Gibbons Road, Bedford, Bedfordshire MK40 1DQ Tel: 01234 344729 PD LDA MH YA AD

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Bedford Borough care homes continued George Beal House Off Williamson Road, Kempston, Bedford, Bedfordshire MK42 7HL Tel: 01234 718226

Lillibet Lodge 6 Rothsay Road, Bedford, Bedfordshire MK40 3PW Tel: 01234 340712 Advert outside back cover LDA YA

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Henrietta House Lomack House 3 Dynevor Road, Bedford, Bedfordshire MK40 2DB 29-33 Elstow Road, Kempston, Bedford, Bedfordshire Tel: 01234 359194 Advert page 23 OP D PD MK42 8HD Tel: 01234 840671 PD LDA SI YA Hepworth House 1 St Georges Road, Bedford, Bedfordshire MK40 2LS Tel: 01234 262139 OP D PD High Street 4 High Street, Oakley, Bedfordshire, MK43 7RG Tel: 01234 828706

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Highfield Residential Home Avon Drive, Brickhill, Bedford, Bedfordshire MK41 7AH Tel: 01234 267196 OP D PD Holly Tree Lodge 122 Spring Road, Kempston, Bedford, Bedfordshire MK42 8NB Tel: 01234 266391 OP D PD LDA MH SI Houghtons 4 Sandy Road, Bedford, Bedfordshire MK41 9TH Tel: 01234 351248 D PD LDA SI Kelvin Grove Care Home 18 Rothsay Roa, Bedford, Bedfordshire MK40 3PN Tel: 01234 217287 MH Kimbolton 7 Kimbolton Avenue, Bedford, Bedfordshire MK40 3AD Tel: 01234 330890 PD LDA Lansglade House 14 Lansdowne Road, Bedford, Bedfordshire MK40 2BU Tel: 01234 356988 Advert page 23 OP D PD

Lomack Lodge 10 St Georges Road, Bedford, Bedfordshire MK40 2LS Tel: 01234 290013 LDA YA Lotus House 34 Lansdowne Road, Bedford, Bedfordshire MK40 2BU Tel: 01234 350600 LDA YA Loveys Lodge Loveys Lodge, 14 Beresford Road, Bedford Bedfordshire MK40 3SD Tel: 01234 214942

PD LDA

Milton House 39-41 Spenser Road, Bedford, Bedfordshire MK40 2BE Tel: 01234 268267 LDA Oaklands 15 Oaklands Road, Bedford, Bedfordshire MK40 3AG Tel: 01234 347822 PD LDA Oasis House 20 Linden Road, Bedford, Bedfordshire MK40 2DA Tel: 01234 346269 OP D Park House 28 St Andrews Road, Bedford, Bedfordshire MK40 2LW Tel: 08442 640533 PD MH YA Parkside Residential Home 21 Bedford Road, Kempston, Kempston, Bedfordshire MK42 8AB OP D PD LDA

Latham House The Lane, Wyboston, Bedford, Bedfordshire MK44 3AS Tel: 01480 470470 LDA Parkview Lodge Care Home 2 Park Avenue, Bedford, Bedfordshire MK40 2JY Lavanda Villa Tel: 01234 219620 OP D PD LDA MH 41 Halsey Road, Kempston, Bedford, Bedfordshire MK42 8AT Tel: 01234 857793

LDA MH SI YA

Lillibet House 65 De Parys Avenue, Bedford, Bedfordshire MK40 2TR Tel: 01234 272206 Advert outside back cover OP D PD MH YA

Peterâ&#x20AC;&#x2122;s Place 8 The Crescent, Bedford, Bedfordshire MK40 2RU Tel: 01234 266933 PD LDA YA Puttenhoe Residential Home 180 Putnoe Street, Bedford, Bedfordshire MK41 8HQ

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Bedford Borough care homes continued Renhold Community Home Little Paddocks, 30 Hookhams Lane, Renhold Bedfordshire MK41 0JT Tel: 01234 772481

The Fremantle Trust - 3 The Glade Bromham, Bedford, Bedfordshire MK43 8HJ Tel: 01234 828704 LDA

Rivermead Residential Home Halsey Road, Kempston, Bedford, Bedfordshire MK42 8AU Tel: 01234 862429 OP D PD Royal Mencap Society - 3 Silverdale Street Kempston, Bedford, Bedfordshire MK42 8BE

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Salvete Care Home 15-17 Rothsay Place, Bedford, Bedfordshire MK40 3PX Tel: 01234 261991 Advert page 21 OP D PD Sharnbrook House High Street, Sharnbrook, Bedfordshire MK44 1PB Tel: 01234 781294 OP D PD Southway Residential Home 290 London Road, Bedford, Bedfordshire MK42 0PX OP D PD St Margaret’s Residential Home 10 Rothsay Road, Bedford, Bedfordshire MK40 3PW Tel: 01234 345964 OP D PD LDA The Causeway 55 The Causeway, Carlton, Bedfordshire MK43 7LU Tel: 01234 720246 LDA

The Leys Park Lane, Sharnbrook, Bedford, Bedfordshire MK44 1LX Tel: 01234 781982

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The Mallards 5 Dynevor Road, Bedford, Bedfordshire MK40 2DB Advert page 23 Tel: 01234 365563 OP D PD Victoria Cottage 37 St Andrews Road, Bedford, Bedfordshire MK40 2LW Tel: 01234 271225

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Voyage 1 Limited - 74 Old Ford End Queens Park, Bedford, Bedfordshire, MK40 4LY Tel: 01234 364022 LDA YA Waterloo House Care Home Limited 36 Waterloo Road, Bedford, Bedfordshire MK40 3PQ Tel: 01234 351608 OP D PD Westonia Court London Road, Bedford, Bedfordshire MK42 0QE Tel: 01234 350641

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Bedford Borough care homes with nursing Anjulita Court Bramley Way, Bedford, Bedfordshire MK41 7GD Tel: 01234 273642 OP D Annandale Lodge 8 Linden Road, Bedford, Bedfordshire MK40 2DA Tel: 01234 218400 Advert page 23 OP PD Beacon House 12 Linden Road, Bedford, Bedfordshire MK40 2DA Tel: 01234 328166

Advert page 23 OP D PD

Crescent Nursing Home 12 The Crescent, Bedford, Bedfordshire MK40 2RU Tel: 01234 266933 D LDA MH YA

Crossways Nursing Home 86 Hookhams Lane, Renhold, Bedford, Bedfordshire MK41 0JX Advert inside back cover Tel: 01234 771694 OP PD Dial House Nursing and Residential Home 9 Dynevor Road, Bedford, Bedfordshire MK40 2DB Advert inside front cover Tel: 01234 356555 OP D PD MH SI YA Kimbolton Lodge 1 Kimbolton Road, Bedford, Bedfordshire MK40 2NT Tel: 01234 355918 OP PD SI YA Manton Heights Care Centre Woodlands off Manton Lane, Bedford MK41 7LW Tel: 01234 267556 Advert page 18 OP D PD SI YA

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Bedford Borough care homes with nursing continued Milton Ernest Hall Care Home Milton Ernest, Bedford, Bedfordshire MK44 1RJ Tel: 01234 825305 OP PD

the Airedale Nursing Home 44 Park Avenue, Bedford, Bedfordshire MK40 2NF Tel: 01234 218571 OP D PD SI YA

Peterâ&#x20AC;&#x2122;s Place 8 The Crescent, Bedford, Bedfordshire MK40 2RU Tel: 01234 266933

The Willows Residential and Nursing Home 73 Shakespeare Road, Bedford, Bedfordshire MK40 2DW Tel: 01234 268270 OP D PD YA

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Central Bedfordshire Central Bedfordshire care homes Abbotsbury Residential Home Mead End, Biggleswade SG18 8JU Tel: 01767 313366 Affinity Trust - 1 Beech Close Beech Road, Dunstable LU6 3SD Tel: 01582 663552 Affinity Trust - 2 Beech Close Beech Road, Dunstable LU6 3SD Tel: 01582 662661 Affinity Trust - 3 Beech Close Beech Road, Dunstable LU6 3SD Tel: 01582 662319 Affinity Trust - 4 Beech Close Beech Road, Dunstable LU6 3SD Tel: 01582 690198

Chiltern View 198-200 West Street, Dunstable LU6 1NX Tel: 01582 477794 OP D PD

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Claremont House Central Bedfordshire, Lovent Drive, Leighton Buzzard LU7 3LR Tel: 01525 852628 OP

LDA

Ferndale Residential Home Easton Road, Flitwick MK45 1HB

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Allison House Residential Home Swan Lane, Sandy SG19 1NE Tel: 01767 682998 OP D PD LDA Ashton Lodge Ashton Road, Dunstable LU6 1NP Tel: 01582 673331

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CADDINGTON HALL Luton Road, Markyate, St Albans AL3 8QB Tel: 01582 673331 OP D PD MH Carrington House Limited Carrington House, 143 Vandyke Road, Leighton Buzzard LU7 3HQ Tel: 01525 853211

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Franklin Avenue 18 Franklin Avenue, Barton-le-Clay, Bedford MK45 4LN Tel: 01582 883465 LDA SI Friars Lodge 18 Priory Road, Dunstable LU5 4HR Tel: 01582 668494

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Greenacre Residential Home Brewers Hill Road, Dunstable, Bedfordshire LU6 1UU Tel: 01582 603029 OP D PD LDA HF Trust - 117 a & b Hitchin Road 117 A & B Hitchin Road, Shefford SG17 5JD Tel: 01462 819199

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HF Trust - CLIFTON VIEW 72b Broad Street, Clifton Shefford SG17 5RP Tel: 01462 814196

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HF Trust - Hollycroft 90 Church Street, Langford SG18 9QA Tel: 01462 701273

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Central Bedfordshire care homes continued HF Trust - Kingswalden Villas 40 The Baulk, Biggleswade SG18 0PX Tel: 01767 318674 Hubbard Close 15 Hubbard Close, Flitwick MK45 1XL Tel: 01525 717037 Knoll House Studham Lane, Studham LU6 2QJ Tel: 01582 873607

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Sheridan House 8 Bedford Road, Sandy SG19 1EL Tel: 01767 332244

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Lady Spencer House Limited 52 High Street, Houghton Regis LU5 5JB Tel: 01582 868516 Linsell House Ridgeway Avenue, Dunstable LU5 4QT Tel: 01582 699438 Magnolia 11 Station Road, Biggleswade SG18 8AL Tel: 01767 315562 Pemdale 26A Nursery Close, Potton SG19 2QQ Tel: 01767 262515

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Sharnbrook Lodge 17a Park Road North Houghton Regis, Dunstable LU5 5LD Tel: 01582 866708 OP D PD

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Penniston barn Wood End, Tingrith, Milton Keynes MK17 9ER Tel: 01525 873265 PD LDA YA Redwood House 54 Sharpenhoe Road, Barton-le-Clay, Bedford MK45 4SD Tel: 01582 881325 LDA MH YA

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The Birches Residential Home 44 Hitchin Road, Shefford SG17 5JB Tel: 01462 812757

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The Grove - 2 2 The Grove, Westoning, Bedford MK45 4JW Tel: 01525 717098

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The Grove - 4 4 The Grove, Westoning Bedford MK45 5JW Tel: 01525 718025

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The Grove - 6 6 The Grove, Westoning Bedford MK45 5JW Tel: 01525 718063

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The Limes High Street, Henlow, SG16 6AB Tel: 01462 811028

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The Paddocks Springfield Road Wellhead, Dunstable LU6 2JT Tel: 01582 601317 OP D The White House High Street, Eggington, Leighton Buzzard LU7 9PQ Tel: 01525 210322 OP D Tudor House 76 West Street, Dunstable LU6 1NX Tel: 01582 663700

Ridgeway Lodge Residential Home OP D Brandreth Avenue, Dunstable LU5 4RE Voyage 1 Limited - 60 Bullpond Lane Tel: 01582 667832 OP D PD (Voyage Care Limited) Royal Mencap Society Bullpond Lane, Dunstable LU6 3BJ - 120 High Street North Tel: 01582 472580 LDA YA 120 High Street North, Dunstable LU6 1LN West Drive Tel: 01582 750940 LDA 1 West Drive, Arlesey, Bedford SG15 6RW Royal Mencap Society - 3 Springfield Road 3 Springfield Road, Leighton Buzzard LU7 7GS Tel: 01525 852897 Saxon Close 2 Saxon Close, Flitwick MK45 1UT Tel: 01525 720170

Tel: 01462 835490

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West Hill Place Aspley Guise MK17 8DP Tel: 01908 584319

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Westlands Residential Home Duncombe Drive, Leighton Buzzard LU7 8SD Tel: 01525 373370 OP D PD

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Central Bedfordshire care homes with nursing Agate House - Care Home with Nursing Physical Disabilities Woburn Street, Ampthill, Bedfordshire MK45 2HX Tel: 01525 403247 PD YA Beaumont Park Nursing and Residential Home Shortmead Street, Biggleswade, Bedfordshire SG18 0AT Tel: 01767 660511 OP D PD YA Chase House Limited House Lane, Arlesey, Bedfordshire SG15 6YA Tel: 01462 731276

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Elm Lodge Nursing and Residential Home 18 Stoke Road, Leighton Buzzard, Bedfordshire LU7 2SW Tel: 01525 371117 OP D PD Houghton Regis Community Care Scheme Roman Court, Houghton Regis, Dunstable Bedfordshire LU5 5UB Tel: 01582 861186 PD LDA SI YA Old Village School Nursing Home, the Bedford Road, Marston Moretaine, Bedford, Bedfordshire MK43 0ND Tel: 01234 768001 OP PD YA

Rosalyn House King Street, Houghton Regis, Dunstable, Bedfordshire LU5 5TT Tel: 01582 896600

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Swiss Cottage Care Home (Fairways) Plantation Road, Leighton Buzzard, Bedfordshire LU7 7HU Advert page 20 Tel: 01525 377922 OP D PD YA Taymer Nursing Home Barton Road, Silsoe, Bedfordshire MK45 4QP Tel: 01525 861833 OP D PD The Knolls Care Home Plantation Road, Leighton Buzzard, Bedfordshire LU7 3JE Tel: 01525 380600

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Woodside Nursing and Residential Care Home The Old Vicarage, Church Road Slip End, Luton Bedfordshire LU1 4BJ Tel: 01582 423646 OP D PD LDA SI Wren Park Care Home Hitchin Road, Shefford, Bedfordshire SG17 5JD Tel: 01462 851548 Advert page 20 OP D PD

Orchard Lodge Care Home Stanbridge Road, Tilsworth, Leighton Buzzard, Bedfordshire LU7 9PN Tel: 01525 211059 OP PD Orchid Lawns Steppingley Hospital Grounds, Ampthill Road, Steppingley, Bedfordshire MK45 1AB Tel: 01525 713630 Park House Nursing Care Centre Mill Lane, Sandy, Bedfordshire SG19 1NL Tel: 01767 692186 Potton House Potton Road, Biggleswade, Bedfordshire SG18 0EL Tel: 01767 314782

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Luton Luton care homes 104 Tennyson Road 104 Tennyson Road, Luton, Bedfordshire LU1 3RP Tel: 01582 418858 MH 135 Tennyson Road 135 Tennyson Road, Luton, Bedfordshire LU1 3RP Tel: 01582 721257 LDA 8 Brantwood Road 8 Brantwood, Luton, Bedfordshire LU1 1JJ Tel: 01582 480642

83 Tennyson Road 83 Tennyson Road, Luton, Bedfordshire LU1 3RR Tel: 01582 480641 LDA MH 94 Tennyson Road 94 Tennyson Road, Luton, Bedfordshire LU1 3RR Tel: 01582 725735 MH 95 Ashburnham Road 95 Ashburham Road, Luton, Bedfordshire LU1 1JW Tel: 01582 481589 96 Tomlinson Avenue (Respite Services) 96 Tomlinson Avenue, Luton, Bedfordshire LU4 0QQ Tel: 01582 605196

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Ambassador House 31 Lansdowne Road, Luton, Bedfordshire LU3 1EE Tel: 01582 486244 OP Ambleside - Luton 60 Hart Hill Drive, Luton, Bedfordshire LU2 0AY Tel: 01582 454402 OP D PD Angel Close 47 Angel Close, Luton, Bedfordshire LU4 9FN Tel: 01525 873265

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Collinson Care Home 616-618 Dunstable Road, Luton, Bedfordshire LU4 8RT Tel: 01582 594529

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Crowley Care Homes Ltd - St Annes Care Home 30 Lansdowne Road, Luton, Bedfordshire LU3 1EE Tel: 01582 726265 OP D Edwardian Care Home 168 Biscot Road, Luton, Bedfordshire LU3 1AX Tel: 01582 705100

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Elizabethan Care Home 220 Old Bedford Road, Luton, Bedfordshire LU2 7HP Tel: 01582 720010 OP D PD Georgiana Care Home 10 Compton Avenue, Luton, Bedfordshire LU4 9AZ Tel: 01582 573745 OP D PD Georgina House 20 Malzeard Road, Luton, Bedfordshire LU3 1BD Tel: 01582 456574 LDA YA Greenfields Residential Home 30 Studley Road, Luton, Bedfordshire LU3 1BB Tel: 01582 722976 Hope House 36 Moor Street, Luton, Bedfordshire LU1 1HA Tel: 01582 722673 Hope Lodge Limited 98 Farley Hill, Luton, Bedfordshire LU1 5NR Tel: 01582 457599

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Juniper House 159 Strathmore Avenue, Luton, Bedfordshire LU1 3QR Tel: 01582 419923 LDA

Belle Vue Care Home 123 New Bedford Road, Luton, Bedfordshire LU3 1LF LDA SI

Little Bramingham Farm Residential Care Home Leamington Road, Luton, Bedfordshire LU3 3XF Tel: 01582 582433 OP

Castletroy Residential Home 130 Cromer Way, Luton, Bedfordshire LU2 7GP Tel: 01582 417995 Advert page 22

Marlin Lodge 31 Marlborough Road, Luton, Bedfordshire LU31EF Tel: 01582 723495 LDA

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Luton care homes continued Milliner House 23-29 Marsh Road, Luton, Bedfordshire LU3 2QF Tel: 01582 490080 OP D MH YA

Strangers Way 72-74 Strangers Way, Luton, Bedfordshire LU4 9ND

Mulberry Court 105 Watermead Road Watermead Road, Luton Bedfordshire, LU3 2TF Tel: 01582 491740 OP D PD SI

The Beeches 7 Crescent Rise, Luton, Bedfordshire LU2 0AT Tel: 01582 425792

Mulberry House 120 Barton Road , Luton, Bedfordshire LU3 2BD Tel: 01582 570569 LDA YA

The Vine House 9 North Drift Way, Farley Hill, Luton, Bedfordshire LU1 5JF Tel: 01582 485744

Osborne House 18 Compton Avenue, Luton, Bedfordshire LU4 9AZ Vaughan House Tel: 01582 493376 OP D PD 21 Studley Road, Luton, Bedfordshire LU3 1BB Ravenhill Way Care Home Tel: 01582 734812 240-242 Ravenhill Way, Luton, Bedfordshire LU4 0XZ Tel: 01582 477145 MH Victoriana Care Home 6 Lansdowne Road, Luton, Rose Court Bedfordshire LU3 1EE 12 Bradgers Hill Road, Luton, Bedfordshire LU2 7EL Tel: 01582 484177 Tel: 01582 452258 LDA YA Rosedale Care Home 36 Lansdowne Road, Luton, Bedfordshire LU3 1EE Tel: 01582 481188 OP Rowles House Limited Rowles House, 28-30 Barton Road, Luton Bedfordshire LU3 2BB Tel: 01582 505692 Royal Mencap Society - 75-77 Wickstead Avenue 75-77 Wickstead Avenue, Luton, Bedfordshire LU4 9DW St. Anne’s Residential Home 30 Lansdowne Road, LU3 1EE Tel: 01582 726265

LDA

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St Brendans Residential Home 175 -177 Ashburnham Road, Luton, Bedfordshire LU1 1JW Tel: 01582 728737 OP D PD MH Stockwood House 1 Cutenhoe Road, Luton, Bedfordshire LU1 3NB Tel: 01582 557755

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For independent, impartial advice on your care options, call this Directory’s advice line on freephone

0800 38 92 077

We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria. Advice for older people

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Luton care homes with nursing Alicia Nursing Home 105-115 and 33-35 Marsh Road, Luton, Bedfordshire LU3 2QG Tel: 01582 560500 OP D PD LDA MH YA Capwell Grange Nursing Home Addington Way, Oakley Road, Luton, Bedfordshire LU4 9GR Tel: 01582 491874 OP D PD MH YA Moorland Gardens Care Home Off Old Bedford road, Luton, Bedfordshire LU2 7NX Oakley Lodge Nursing Home 55 Oakley Road, Luton, Bedfordshire LU4 9PX Tel: 01582 613656

St Maryâ&#x20AC;&#x2122;s Nursing Centre 19 Dunstable Road, Luton, Bedfordshire LU1 1BE Tel: 01582 438200 OP Trefoil House 45 Birdsfoot Lane, Luton, Bedfordshire LU3 2DN Tel: 01582 494158 OP D PD Widecombe Nursing Home 36 Grasmere Road, Luton, Bedfordshire LU3 2DT Tel: 01582 505575 OP PD

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Index

Advertisers are in bold

1st Homecare Solutions Ltd 10 1 Lansdowne Road 32 104 Tennyson Road 38 135 Tennyson Road 38 32 182 Bromham Road 22 De Parys Avenue 32 8 Brantwood Road 38 83 Tennyson Road 38 94 Tennyson Road 38 95 Ashburnham Road 38 96 Tomlinson Avenue (Respite Services) 38 A Caring Company Limited 10 Abacus Care (Beds Herts & Bucks) Limited 10 Abacus Care (Sandy & Hatfield) Limited 10 Abbey Vale Care Limited 10 Abbotsbury Residential Home 35 Abigail Court (Domicillary Care) 11, 12 Affinity Trust - 1 Beech Close 35 Affinity Trust - 2 Beech Close 35 Affinity Trust - 3 Beech Close 35 Affinity Trust - 4 Beech Close 35 Affinity Trust - Domiciliary Care Agency - Central & Bedfordshire 10 Agate House - Care Home with Nursing Physical Disabilities 37

Agincare

Albert House

Alicia Nursing Home

Allied Healthcare - Bedford

Better Healthcare Services (Luton)

9, 10, 12

Bionicare (Domiciliary Care Agency) Blue Sapphire Care Limited

Allied Healthcare - Luton

Bluebird Care (Central Bedfordshire)

Allison House Residential Home

Bluebird Care (Luton)

Ambassador House

Brook House Residential Home

Ambleside - Luton

Brookside Residential Home

Angel Close

Bunyan Lodge

Anjulita Court

Bushmead Court Limited

Annandale Lodge

Bushmead Court Residential Home 32

Applegrove (Domicillary Care)

Byron Court

Caddington Hall

35 40

APT Care Limited

9, 10

Ashton Lodge

Capwell Grange Nursing Home

Aurora

Care Connections

Azalea House 1

Care4you

Azalea House 2

Carebank Limited

Beacon House

Caremark (Bedford)

Beaumont Healthcare Limited

9, 10

Beaumont Park Nursing and Residential Home

Bedford Charter House

Bedfordshire Care at Home Service - Leonard Cheshire Disability 9, 10 Belle Vue Care Home

Caremark (Luton & South Beds) 10, 12 CareTech Community Services Limited - 82 Chaucer Road

Carewatch Care Services Limited 9, 11 Carewatch (Luton)

Carrington House Limited

Castle Home Care Limited

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Castlerock Recruitment Group

Castletroy Residential Home

Chase House Limited

Chiltern View

Choice Support

Choices Care Limited

Circle Support

Claremont House

Collinson Care Home

Colwell Court (Domicillary Care)

Cotswold

Craegmoor Supporting You in Luton 12

Manton Heights Care Centre

Marlin Lodge

Mears Care

HeavenScent Domiciliary Care Services

Helpers Healthcare Ltd

Henrietta House

Hepworth House

Mentaur Community Support Limited

HF Trust Limited

Meyers Care Agency

HF Trust - 117 a & b Hitchin Road

Milliner House

HF Trust - Clifton View

Milton Ernest Hall Care Home

HF Trust - Cedar & Douglas

Milton House

HF Trust - Hollycroft

Moorland Gardens Care Home

HF Trust - Kingswalden Villas

Mulberry Court

High Street

Highfield Residential Home

Mulberry House

Holly Tree Lodge

Nestor Primecare Services - Leighton Buzzard - Shefford

11 11

Oaklands

Cranwell Court

Crescent Nursing Home

Crossways Nursing Home

Crowley Care Homes Ltd - St Annes Care Home

Home Instead Senior Care - Luton & Central Bedfordshire 12

Hope House

Oakley Lodge Nursing Home

Hope Lodge Limited

Oasis House

Orchard Lodge Care Home

Orchid Lawns

Osborne House

Papworth Trust

Park House

Park House Nursing Care Centre

Parkside Residential Home

Parkview Lodge Care Home

Paying for care

Peach Nursing Limited

Pemdale

Penniston Barn

Crystal Lemon Care Limited Danecroft Dial House Home Care

9, 11 32 9, 11

Dial House Nursing and Residential Home

Dove Lane

Edwardian Care Home

Elcombe House

Elite Care Services Limited - 66-68 St Loyes Street Elizabethan Care Home

9, 11 38

Elm Lodge Nursing and Residential Home 37 Elstow Lodge

Evergreen House

Everycare (MK & Beds) Limited

9, 11

Fenwick House

Ferndale Residential Home

FirstCare (GB) Ltd

Houghton Regis Community Care 37 Scheme Houghtons

Housing 21

11, 12

Hubbard Close

Juniper House

Kelvin Grove Care Home

Kimbolton

Kimbolton Lodge

Kitec Healthcare Services

Knoll House

Lady Spencer House Limited

Lansglade House

Latham House

Lavanda Villa

Lavender Support Services Limited

Lillibet Court Limited

Lillibet House

Lillibet Lodge

Linsell House

Peterâ&#x20AC;&#x2122;s Place Plan Care Aylesbury

33, 35 9

Plan Care (Taylor Gordon)

Potton House

Prime Care Support Limited

11, 13

Firstpoint Homecare - Limited

Francis House

Franklin Avenue

Friars Lodge

Little Bramingham Farm Residential Care Home 38

George Beal House

Lomack Healthcare

Georgiana Care Home

Lomack House

Ravenhill Way Care Home

Georgina House

Lomack Lodge

Redwood House

Greenacre Residential Home

Lotus House

Renhold Community Home

Greenfields Residential Home

Loveys Lodge

Hales Group

Luton Friendship Home Carers Limited

Ridgeway Lodge Residential Home

Rivermead Residential Home

Rosalyn House

Rose Court

Healthcare Homes Group - Manorcourt Care (Norfolk) Limited 11 Healthcare Nationwide Limited

MacIntyre Ampthill Support Magnolia

9, 11 36

Prime Time Care Services Puttenhoe Residential Home Quality Support Solutions Limited

9 33 9

Radis Community Care (Bedford) 9, 10

Visit www.carechoices.co.uk for further assistance with your search for care

Index

continued

Advertisers are in bold

Rosedale Care Home

St Brendans Residential Home

The White House

Roses Homecare Ltd

St Margaret’s Residential Home

Rowles House Limited

St Mary’s Nursing Centre

The Willows Residential and Nursing Home

STARS Care

Stockwood House

Total Home Care Solutions - Bedford - Luton

10 12

Stockwood House

Trefoil House

Royal Mencap Society - Luton

9, 11

Royal Mencap Society - 120 High Street North

Royal Mencap Society - 3 Silverdale Street

Strangers Way

Tudor House

Royal Mencap Society - 3 Springfield Road

Suite 1-4 Rehoboth House

Vaughan House

Supported Living Service

Victoria Cottage

Royal Mencap Society - 75-77 Wickstead Avenue

Surround Care Limited - Bedford

Victoriana Care Home

Rysvil Care Services Limited

Swiss Cottage Care Home

Tamarindo Care Ltd

Violets Homecare Services Limited

10 Taymer Nursing Home 13 The Airedale Nursing Home 10, 11 The Beeches

Voyage 1 Limited - 60 Bullpond Lane

SAGA Homecare - Bedfordshire - Luton Sagecare Limited

35 39

Salvete Care Home

The Birches Residential Home

Saxon Close

The Caring Hands

The Causeway

The Fremantle Trust - 3 The Glade

SENSE - Anne Wall Centre Community Support Services Sevacare - Bedford - Luton

10, 11 12, 13 The Grove -2 34 The Grove -4

Sharnbrook House

36 36

Voyage 1 Limited - 74 Old Ford End

10, 34

Voyage Care

Walsingham

Waterloo House Care Home Limited

West Drive

West Hill Place

Westlands Residential Home

Sharnbrook Lodge

The Grove -6

Sheridan House

The Knolls Care Home

Westminster Homecare Limited - Luton 13 - Milton Keynes 10, 12

Shivas Home-Care

The Leys

Westonia Court

The Limes

Widecombe Nursing Home

Social Care Solutions Ltd (Bedford Office)

The Mallards

Social Care Solutions Ltd (South Beds office)

The Old Village School Nursing Home

Woodside Nursing and Residential Care Home 37

Wren Park Care Home

Southway Residential Home

The Paddocks

WRVS

St. Anne’s Residential Home

The Vine House

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-52-2 Ref. No: 4001/Bedfordshire1/0513. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Emeka Johnson, Debbie Feetham, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Crossways Nursing Home Our Nursing Home provides care and accommodation for older people and adults with physical disabilities, promoting independent living, preserving dignity and privacy at all times. We provide:  Palliative care  Dementia care  Person-centred nursing  Respite and re-ablement  Fully vetted and trained staff  Individualised activities programmes Promoting independent living, preserving dignity and privacy at all times

86 Hookhams Lane, Renhold, Bedford MK41 0JX

 01234 771694  www.thecontemplationgroup.co.uk

Lillibet House & Lillibet Lodge Bedford



Specialist care of the frail & elderly ...in beautiful surroundings

Our ethos is simple... To look after those we care for in a digniﬁed and safe environment, whilst ensuring the highest quality of care and values that the elderly & vulnerable are entitled to expect.

By ensuring dignity and choice while encouraging our residents to remain as independent as possible ~ for as long as possible ~ Lillibet Lodge & Lillibet House have built up excellent reputations, both locally and in surrounding counties for providing highly professional Elderly Residential & Respite Care. As well as Residential Care, Lillibet House provides Day Care placements while Lillibet Lodge in particular specialises in care and support for those with Dementia and Alzheimer’s and both homes have the facility to take those in need of care earlier in life as well as for respite or rehabilitation. Lillibet House 65 De Parys Avenue Bedford MK40 2TR Tel: 01234 ~272206 Fax: 01234 ~345599 info@lillibetcare.co.uk

Lillibet Lodge 6 Rothsay Road Bedford MK40 3PW Tel: 01234 ~340712 Fax: 01234 ~344929 info@lillibetcare.co.uk

Lillibet House - an Excellent *** star Home ~ Lillibet Lodge - a Good ** star Home...the quality ratings awarded by the Care Standards Inspector.