Bournemouth, Poole & Dorset 2015 by Care Choices Ltd

Bournemouth, Poole & Dorset Adult Care & Support Services Directory 2015

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In partnership with

www.carechoices.co.uk

www.luxurycare.co.uk Luxury care in Luxury care homes

Bournemouth & Poole’s premier dementia care homes We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress. We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people. We aim to meet each resident’s speciﬁc needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met. Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underﬂoor heating, television, wireless call systems and telephone facilities.

Aranlaw House Care Home

Seabourne House Care Home

Regency Manor Care Home

Tel: 01202 763367

Tel: 01202 428132

Tel: 01202 715760

E: claire.birch@luxurycare.co.uk

E: tracey.greenwood@luxurycare.co.uk

E: Sam.johnson-hoskins@luxurycare.co.uk

26 Tower Road, Branksome Park,

1 Clifton Road, Southbourne,

16-17 Blair Avenue, Lower Parkstone,

Poole, BH13 6HZ

Bournemouth, BH6 3NZ

Poole, BH14 0DA

Contents Welcome Where do I start? Help and advice Regions covered by this Directory My life my care Your assessment

4 4 4 6 6 7

National developments in care and support The new Care Act and what it means for you Personal Budgets and Direct Payments

8 8 8

Leaving hospital and staying independent Reablement and rehabilitation NHS continuing healthcare Occupational therapy Sight and hearing services Telecare and assistive technology equipment

9 10 10 10 11 12

Carers information Supporting unpaid carers Respite care and short stays Carers Direct Staying safe from falls

13 13 14 14 15

Keeping active Living well

15 15

Making life easier in your home In the living room In the bedroom In the kitchen In the bathroom

16 16 17 18 19

Independent home care providers Home care agency checklist Dorset home care providers listing Poole home care providers listing Bournemouth home care providers listing

20 21 23 27 29

Further local help Handy Van Repair Service Day services Dorset Partnership for Older People Programme - POPP Safe and Independent Living - SAIL

31 31 31

Housing with care Sheltered housing

32 32

31 32

Extra Care housing Housing and support for younger adults

32 33

Specialist care services Physical disability Learning disability Mental health Dementia care Residential dementia care checklist

34 34 35 35 35 38

Care homes Types of care home Care homes checklist Out of area care options This Directoryâ&#x20AC;&#x2122;s helpline

39 39 41 42 42

Paying for care Paying for your own care What will you have to pay for your care? Third party payments for care home fees Care fees can increase

42 42 43 45 45

Essential information Inspection and registration of care services Comments, compliments and complaints Have your say about local services Protecting vulnerable adults The Registered Nursing Homes Association Legal help and advice

46 46 46 47 47 48 49

Useful contacts

Care homes and care homes with nursing listings West Dorset North Dorset Purbeck East Dorset Poole Bournemouth

55 55 63 66 67 75 81

Index

Bournemouth, Poole and Dorset Councilsâ&#x20AC;&#x2122; distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission and neither Bournemouth, Poole and Dorset Councils nor Care Choices Ltd can be held responsible for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call, Bournemouth Care Direct on 01202 454979, Poole Adult Social Care Help Desk on 01202 633902 or Dorset County Council Adult Access Team on 01305 221016.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome Bournemouth, Poole and Dorset Councils are committed to finding new ways to improve health and social care in the county and are working with partners such as NHS Dorset and voluntary organisations to support people to stay healthy and independent for as long as possible and lead full and active lives. A Better Together programme will transform services over the coming years to make the best use of available resources, and ensure people receive better care and support closer to home. For further information on the Better Together programme go to: www.dorsetforyou. com/better-together People finding it hard to manage on their own, and their families, need to know where they can go for advice

and help on the many adult social care services available locally. This Directory is an important source of that information. There are many appropriate services provided by different organisations, including councils, voluntary organisations, private care agencies and the NHS. In this Directory, which covers a large area, three councils are responsible for community care services: • Bournemouth Borough Council (Adult Social Care), • Borough of Poole (Adult Social Care), and • Dorset County Council (Adult and Community Services). Throughout the text, for ease of use, the services are described as coming from ‘Adult Social Care’.

Where do I start? Adult Social Care assesses need and provides information, advice and services to the people of Bournemouth, Poole and Dorset, 24 hours a day, 365 days a year. Adult Social Care supports all adults who have physical disabilities, learning disabilities, mental health issues, a sensory loss or general frailty. The aim is to actively promote independence and choice and help people to be selfreliant and live in their own homes for as long as possible. When this is no longer possible they help people to choose good quality supported housing or care homes.

If you need any form of advice about help to remain independent, or about your care options, you should phone your relevant Adult Social Care department to request an assessment. Contact details can be found below. Anyone can ask for an assessment, regardless of their financial situation. The assessment and advice is free. You may be asked to make a financial contribution towards services arranged for you, which could be the full cost of the service for people who can afford to pay.

Help and advice Adult Social Care will always provide support and advice, even if they cannot pay for the help you need. They will do their best to help get you back to living independently. One in 10 people in the UK care for friends or family members. Adult Social Care supports unpaid carers in various ways, for example by providing training, links to support groups and assisting carers to get a break from their caring responsibilities. This Directory contains information about the services available to people in Bournemouth, Poole and Dorset. These include: • the protection of vulnerable adults; • assessment of needs; • advice about social care, health, housing and money; • short term help at home to recover your independence after an illness or a crisis; • equipment to support independence; • adaptations to the home environment; • benefits advice;

• meals at home; • social activity; • support for carers and providing breaks; • personal care at home; • Personal Budgets and Direct Payments; and • care homes and care homes with nursing.

Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk Web: www.mylifemycare.com Poole Adult Social Care Help Desk Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk Web: www.mylifemycare.com Dorset County Council Adult Access Team Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk Web: www.mylifemycare.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential and dementia care in a home-from-home atmosphere. We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives.

Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, compassionate care, comfort and peace of mind.

Residential care homes 1

Alexandra House Parkstone, Poole 01202 746640

Buxton House Weymouth 01305 760834

Our locations throughout Dorset: 10 Gillingham

Mount Pleasant Weymouth 01305 760903

Queensmead Christchurch 01202 485176

10 St Martins

Gillingham

01747 823221

Castle Dene Bournemouth 01202 397929

11 Talbot View

Bournemouth 15 Crewkerne

01202 537571

Dorset House Hamworthy, Poole 01202 672427

12 Templeman House

Ferndown

Bournemouth

3 14 1

Elizabeth House Parkstone, Poole 01202 744545

7 Dorchester

Poole

11 12

Christchurch 9

01202 537812 13 The Fearnes

Bournemouth

01202 296906

Bournemouth

Home care offices

Fairlawn, Ferndown 8

01202 877277 7

2 Weymouth

Maiden Castle House Dorchester 01305 251661

14 East Dorset

01202 394000 15 West Dorset

01460 270500 To request a brochure, arrange a visit or ﬁnd out more, go to our website, call or send us an email

www.care-south.co.uk RESIDENTIAL

DEMENTIA

RESPITE

01202 712400

| |

NURSING

| info@care-south.co.uk

ASSISTED LIVING

HOME CARE

Regions covered by this Directory

Gillingham Shaftesbury

Sherborne

Sturminster Newton

NORTH DORSET

Wimborne Ferndown Minster

WEST DORSET Charmouth

BOURNEMOUTH Christchurch POOLE

Bridport Lyme Regis

EAST DORSET

Blandford Forum

PURBECK

Dorchester

Wareham

Home care providers Dorset Poole Bournemouth

Weymouth

23 27 29

Swanage

Bill of Portland

Care homes/care homes with nursing listings West Dorset Beaminster Bridport Charmouth Dorchester Lyme Regis Sherborne Weymouth

55 55 55 55 56 58 59 59

North Dorset Blandford Gillingham Shaftesbury Sturminster Newton

63 63 64 65 65

Purbeck Swanage Wareham

66 66 66

East Dorset Christchurch Ferndown Verwood Wimborne

67 67 69 71 71

Poole

Bournemouth

Find out about: • how to live safely and independently at home including equipment to aid your daily living and care at home; We believe that everyone should be able to live safely and independently in their own homes for as long they can, but at some point in our lives many of us will need help to look after ourselves: perhaps because of illness, accident, disability or simply getting older and more frail. If you need help for yourself or for a relative or friend, www.mylifemycare.com provides information and advice to support you to make informed choices and decisions about care and support.

• social and eating opportunities including lunch clubs, day opportunities and befriending schemes; • transport options to help you get out and about; • information and support for carers including advice and information about looking after yourself and taking a break from caring; and much, much more. www.mylifemycare.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Your assessment Before they can arrange care services for you or provide a Personal Budget for your social care, Adult Social Care must assess your needs. Social workers, housing staff and health professionals may work with you and your carer to identify what your needs are and how they might best be met. The assessment is based on your circumstances and will be different for each person. A social worker/care manager will look at ways to best meet your agreed outcomes and goals. The best way of meeting your goals will then be discussed with you, sometimes with an occupational therapist’s help. If you already have a relative or friend who is your carer, they can also be assessed if they wish. Once your needs have been assessed and your desired outcomes established, Adult Social Care will decide if you are eligible for their help. A financial assessment will also take place, to determine how much you can afford to contribute towards the cost of your care. Am I eligible for an assessment? To be eligible for an assessment, you may have one or more of the following: • sight or hearing difficulties; • mental health needs; • frailty because of old age; • on-going care needs when you leave hospital; • learning disabilities; • permanent, substantial physical disabilities; • a long term illness; or • problems related to substance misuse. Alternatively, you may provide regular unpaid care for someone and subsequently be eligible for a carer’s assessment. Who can refer you for an assessment? You can be referred by: • yourself or a relative, friend or neighbour; • a social worker or health professional such as a doctor or health visitor; or • any other agency. If you wish to request an assessment or need more information, telephone your local Adult Social Care office (contact details are on page 4). They will arrange for an interpreter if you do not speak English or if you use sign language.

What does the process involve? The assessment of your needs will involve your social worker talking with you, your carer (if you wish) and other people who know you well, about different aspects of your life. These discussions may include your physical health, your emotional health, how you manage to look after yourself, what outcomes you are looking for from the care and support provided and your current family and support networks. Methods of best meeting your needs and achieving your outcomes will be discussed and agreed with you. Do I have a say in what services I get? After your needs have been assessed, Adult Social Care will advise you about services you may be eligible for and your Personal Budget (explained on page 8) to help you meet your care needs. They will discuss with you: • the type of help you think you need to meet your outcomes; • when you think it is needed; • who will be providing the assistance; • how long they will be with you; • how it will be paid for; and • your religious and cultural needs. Support plans are reviewed regularly and will include all references to any Personal Budget you may be eligible for, to help pay for your care needs.

Visit www.carechoices.co.uk for further assistance with your search for care

National developments in care and support The new Care Act and what it means for you If you haven't already heard of the new Care Act, you may well do so soon. It's a new piece of law which will come into effect during April 2015, making positive changes to the way care and support is provided for adults and carers. Many of the things the Care Act now makes statutory for councils are things we are already doing or working towards such as having a Safeguarding Board and outcome-based assessments. It also introduces new duties to all councils, designed to ensure that wellbeing, dignity and choice are at the heart of health and social care. The changes include: Carers: For the first time, carers will be recognised in law in the same way as those they care for, and more will able to have an assessment of their own support needs. People who pay for their own care and support: Will be entitled to an assessment under the law. Safeguarding: Anyone at risk of abuse will be even better protected as the Act puts Adult Safeguarding Boards on a statutory footing. Care costs: The Care Act also takes into account the findings of the Dilnot Report into the funding of care and support, introducing a number of significant changes to how care

is charged for, who has to contribute, and a cap on how much people will have to pay towards their care. This comes into effect from April 2016. The reforms also include council duties on prevention and wellbeing, information and advice, the national minimum threshold for eligibility; Personal Budgets, care and support plans and universal deferred payment agreements. The Care Act will mean that a wider range of good quality services give you more control and help you to make more personalised choices over your care, resulting in even better care that works for you. It is designed to ensure that people receive services that prevent their care needs from becoming more serious, or delay the impact of their needs; can get the information and advice they need to make good decisions about care and support; have a range of high-quality care providers to choose from. Factsheets which provide an overview of the Act and explain the duties and powers local authorities will have in the future are available at: www.gov.uk. Further information will be published as it becomes available.

Personal Budgets and Direct Payments A Personal Budget is the money a council allocates to an individual to meet their care and support needs. If you have been assessed as eligible to receive support from Adult Social Care, you will be advised of what your Personal Budget amount is. Direct Payments are one of the ways that you can choose to receive your Personal Budget. This means having money paid into a specific Direct Payments bank account (that you will need to set up) or into a holding account arranged by Adult Social Care. You can then use this money to purchase your own care, rather than the council arranging it for you.

Direct Payments gives you choice and control over your care and you can use your Personal Budget to buy services directly from Adult Social Care or other sources; you cannot use it to buy healthcare or long term residential care. Some people use their money to buy care or support; help with everyday tasks such as washing or getting dressed, from agencies or organisations, or employ a personal assistant. The outcomes of your assessment may have identified other areas of life; for example leisure and social activities and in this case you may wish to purchase day care or recreational pursuits. For more information about Personal Budgets or Direct Payments, please speak to your social worker or care manager. Personal health budgets These were introduced nationally in 2009 and have continued to grow â&#x20AC;&#x201C; 636,000 people already have social

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Personal Budgets and Direct Payments continued care budgets and the NHS is learning from and building on this experience. The budgets are already available for people who are eligible for NHS Continuing Healthcare. A personal health budget is an amount of money to support a person's identified health and well-being needs, planned and agreed between the person and their local NHS team. The aim is to enable people with long term conditions and disabilities to have greater choice, flexibility and control over the healthcare and support they receive. Patients have had a 'right to ask' for a personal health budget since April 2014 and this became a 'right to have' from October 2014. NHS care will continue to be free for patients at the point of use.

Bournemouth Care Direct Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk Web: www.mylifemycare.com/personal-budgets Borough of Poole Adult Social Care Help Desk Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk Web: www.mylifemycare.com/personal-budgets Dorset County Council Adult Access Team Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk Web: www.mylifemycare.com/personal-budgets

Leaving hospital and staying independent Adult Social Care and the NHS work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Social care staff are available to help with information and advice when you are ready to leave hospital. No matter which hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place Adult Social Care will make an assessment of any other needs you may have after your stay in hospital. Carers should be offered an assessment and may also need advice and support. The hospital social care team is available to discuss any issues with them and also give them details of carers’ support groups. Adult Social Care can also introduce you to local voluntary organisations who can help with a variety of services such as laundry and domestic cleaning, or sitting services. Borough of Poole also works with people who are being discharged from hospital who are not eligible for financial assistance from Adult Social Care services, sometimes known as self-funding clients. A social worker will visit these clients and undertake a

full assessment of the person’s needs. The social worker will help people with information, advice and support about appropriate community services which can include information about care homes, home care, benefits information and day opportunities. They will also signpost people to other services that may be able to help. Dorset residents being discharged after a stroke from Dorset County Hospital (Dorchester), Royal Bournemouth, Christchurch or Poole hospitals are supported through a Stroke Coordination service. This provides advice and information, support and signposting to help people to become as independent as possible. Poole residents being discharged from Poole Hospital following a stroke are also supported by a Stroke Coordination service. This service provides information, support and signposting to ensure that people have the information they need to make choices which enable them to live as independently as possible after a stroke. The Stroke Coordination service can also refer clients to the care management team and psychological support services if additional care support is required, based on identified need. At Bournemouth Hospital, Bournemouth Churches Housing Association’s Leaving Hospital Support Service makes your return as simple and stress-free as possible. It’s a free service funded by the Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust, Bournemouth Borough Council, Borough of Poole, Dorset County Council and Hampshire County Council. For more information phone 0845 260 0745.

Visit www.carechoices.co.uk for further assistance with your search for care

Reablement and rehabilitation If you’ve had an illness, lost a partner, just come home from hospital, or are becoming frail, you might find it difficult looking after yourself. You may not feel strong enough to cope, have lost confidence or simply not be used to coping on your own. We find that many people in this position just need a bit of help to get back on their feet. This is called ‘reablement’. Reablement is a short period of intensive support in your home and there is no charge for this service. Adult Social Care will work with you to help you regain old skills, or develop new ones. In most cases this is all you will need to continue to live independently in your own home. Please note that this service is available to all adults in Dorset and Poole, and adults aged over 65 in Bournemouth. If Adult Social Care thinks reablement can help, staff will visit you at home to talk to you about it and will find out what you want to be able to do and agree when help is needed. Adult Social Care will then arrange support in your own home to help you regain confidence and ability

in carrying out daily living tasks, such as: • dressing and getting into and out of bed; • washing and shaving; • managing the toilet; and • eating and drinking. The amount of help needed varies with each person and their circumstances. You might need only a few visits a week or several visits a day. Over a period of up to several weeks, the amount of help you need should reduce quickly, as your confidence and ability improves. At the end of the period of reablement, most people can live independently at home. However, if you are not fully independent, Adult Social Care will tell you how much more help they think you will need, how much this might cost and whether Adult Social Care will pay something towards the cost. Further information on the reablement service in your area is available using the council contact details on page 4.

NHS continuing healthcare NHS continuing healthcare is provided solely by the NHS if you have extensive healthcare needs. This is free of charge, wherever it is delivered and can be provided in any setting. In your own home the NHS funds all care required to meet your assessed needs. In a care home, the NHS makes a contract with the home and pays the full fees for your accommodation as well as all your care. You can ask for an assessment by health and social care professionals who will visit you to identify and prioritise

your needs. The assessment will be used to decide what services will be provided and where, and who funds them. This is explained further on page 7. If your needs change, regular reviews will be carried out and your care and/or funding arrangements will change to meet them. Contact the Dorset Clinical Commissioning Group (CCG) for more information (see page 51 for contact details of the relevant office for your region).

Occupational therapy Occupational therapists can help you lead a more active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that might contribute to falls. They also advise carers on techniques for moving and handling the person they care for. You may be entitled to help with equipment for daily living or adaptations to your home if you: • are elderly; • have a disability; • have a long-term illness which causes you to have difficulties coping with daily living tasks; or

• are assessed as having eligible needs. All provision and recommendations are subject to assessment, explained on page 7. Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility. Perhaps handrails would be useful? Would a ramp up to your front door help if you are in a wheelchair? Major alterations such as fitting a level-access shower or widening doorways can be paid for with a Disabled Facilities Grant (DFG). An occupational therapist will talk you through any new equipment you may be given, as well as help you

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Occupational therapy continued apply for funding for major adaptations, if you need them. An assessment of your needs will determine whether an occupational therapist will be the best person to help you. Bournemouth, Poole and Dorset As of 1st April 2015 you can access a wide range of aids to daily living to meet your assessed needs through the pan-Dorset Integrated Community Equipment Service. Contact your local authority’s Adult Social Care department using the details on page 4. Bournemouth and Poole You can access a wide range of aids to daily living to meet your assessed needs through the Equip for Living Service. There is also an Enable Me shop and demonstration area offering advice and ideas for people looking to buy their own aids. 498 Wallisdown Road, Bournemouth BH11 8PT Tel: 0844 893 6364 Fax: 0844 893 6365 Email: enquiries@bandp.nrs-uk.net You can find out more by phoning the Poole Adult Social Care Help Desk on 01202 633902 or Bournemouth Care Direct on 01202 454979.

Sight and hearing services Sight and hearing services enable clients to improve their independence and safety at home by providing access to a wide range of sensory equipment. Working closely with clients to manage risks to health and safety in the home environment, new ways can be found to enable you to undertake everyday activities confidently and to complete them independently. The team can provide:

rail, raised toilet seating, equipment to help in the bath or shower, or items to help you prepare and eat food and drink. They allow you to continue:

• a wide range of equipment to support individuals and offer reassurance to families and carers;

• reaching the front door.

• specialist equipment to help people with a hearing loss; • mobility training and daily living skills training for people who are blind or partially sighted; • registration and advice and guidance for people who are diagnosed with a visual impairment; • loop systems to support hearing; • magnifiers to support reading. There is a wide range of equipment available that can easily be used in the home to make life easier and help you remain independent. These things could be a stair

• moving around your home; • getting in and out of a chair or bed; • getting in and out of the bath or shower; • preparing food and drink; or

How to get equipment Equipment for short-term loan is available through the British Red Cross Society loans service and is ideal if you need some equipment temporarily; for example, while a disabled relative is on holiday with you or to try out before you buy. You can phone them on 01823 273746. You can buy some equipment that might help you from local shops that specialise in disability equipment. There are also some local voluntary organisations and private providers that sell equipment. We can tell you more about this if you contact us. Please see information about Lifeline on page 12.

Visit www.carechoices.co.uk for further assistance with your search for care

Telecare and assistive technology equipment There are many other products available to support more vulnerable people to live as independently as possible in the community for longer. The aim is to give people more choice and control over how they live their lives and the risks they are able to take. These products are often known as ‘telecare.’ Telecare can prompt, remind and inform people and their carers about things in daily life which need to be done, such as taking their medication on time. They can alert a family member or carer that a person has got out of bed at night and needs assistance. Or, they may alert a monitoring centre that something has happened and appropriate action should be taken. Assistive technology and community alarms Assistive technology or telecare services help vulnerable people, particularly older people, to live in their own homes with greater safety and independence. They use a range of technologies that can raise alarms to get help for someone 24 hours a day and so provide help, security and peace of mind. Some technology can be supplied that will promote safety and independence without necessarily having to link to a telecare service, thus endorsing the principles of reablement. Some equipment can be linked to your telephone system so you can get help quickly if you need it, even if you are unable to speak. For some of the services you do not even have to press a button to call for help as they work on sensors that detect movements like falls, gas or carbon monoxide escapes, or floods. There are different types of assistive technology and telecare services depending on your level of need. Equipment can be provided if you have been assessed as

eligible for help by Adult Social Care, or equipment can be purchased privately. Dorset Those assessed as eligible for telecare equipment in Dorset will be provided with the equipment free of charge. Equipment provided can range from a Lifeline unit and pendant only, through to a Lifeline unit and a whole range of additional sensors. An individual’s ability to pay the monitoring charge will be based on a financial assessment. Call the Adult Access Team on 01305 221016 if you would like to find out more. Poole Those assessed as eligible for assistive technology equipment in Poole will be provided with the equipment free of charge following assessment, although it remains the responsibility of the client to pay for their subscription fee to Lifeline if Lifeline is required. Poole Lifeline provides a compact emergency alarm system for all people at risk living in their own homes. The service is backed up by a local control centre equipped with call-handling computers, which provide two way speech communication between callers and caring staff. Contact Housing and Community Services on 01202 733255 for more information. Bournemouth Bournemouth’s Careline is a 24-hour monitoring and referral service for residents who need help in an emergency. They are accredited by the Telecare Services Association (TSA), the regulatory body for the UK’s telecare industry. For more information, call: 01202 452795 or email: careline@bournemouth.gov.uk.

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 12

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Carers information Supporting unpaid carers If you look after, help or support a person who is ill, frail or disabled who cannot manage without support and do not receive pay to do this then you are a carer. The person might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person. You do not have to be giving physical care. The care you provide might be: • help with washing and dressing; • feeding or cooking; • getting about outside; or • emotional support and company. Caring can affect your personal life, your health, leisure time and finances. As a carer you need to think about things like: • the type of help that you need to continue caring; • whether you are willing or able to carry on caring; • planning for the future; and • how to meet your own needs. Dorset Whether you care for someone for a few hours a week or 24-hours a day, you can access local support and services that can assist you in your role as a carer. You can keep up-to-date with the latest news and national developments, find out about carers’ rights and benefits and search for events and activities in your local area. The Carers Hub has been developed by the Dorset Carers Partnership (DCP) that works to give local carers a voice. The Carers Hub also includes information on shortterm and respite breaks for carers. Visit: www.mylifemycare.com/Help-for-carers Bournemouth and Poole In June 2014 a Carers Centre for carers of people living in Bournemouth or Poole opened on Alumhurst Road in Westbourne BH4 8ER. There are drop-in sessions at the centre on Tuesday afternoons from 2.00pm to 4.00pm and Friday mornings from 10.00am to 12.00am where carers can meet for a chat and receive specialist information and advice about local support. The Carers Information Service keeps families and friends informed of helpful news and events. Regular events enable carers to meet up and enjoy an activity, some of these with the person they support. Carers receive a free welcome pack when they join, copies of the local Caring Matters magazine, regular newsletters

and a friendly team to call when they need help. Contact 01202 458204 or visit: www.bournemouth. gov.uk/carersservices or in Poole visit www.poole.gov. uk/health-and-social-care/carers/carers-services-andsupport or phone 01202 633902 to find out more. There are different ways carers can access a break. Throughout the year there are beach huts available and a luxury holiday lodge that carers can apply to stay in. There is a short break sitting service in both Poole and Bournemouth that runs in a similar way to the service in Dorset and is available to unpaid carers of cared for people who are over 18. It is a flexible service that provides a care worker from a local approved agency to stay with the cared for person. The service in both areas is subsidised by the local authorities, but they are all run slightly differently.

Visit www.carechoices.co.uk for further assistance with your search for care

Respite care and short stays Unpaid carers sometimes need a break from their caring responsibilities and this can be provided in several ways. The person you care for may wish to go into a care home for a week or two, or you may want to arrange homebased respite care where another carer moves into your home, or family-based respite care where they move into another family’s home for a period. The best option for you will depend on your needs, the urgency of the situation and personal choice and cost. ‘Home from Home’ day respite ‘Home from Home’ offers a day time/respite service in the host’s own home. Each host undertakes training, has an enhanced Disclosure and Barring Service police check and their home has been inspected to make sure it reaches appropriate health and safety standards. The service is managed by East Boro Housing Trust. Carers in Crisis As well as needing a break, carers worry about what would happen to the person they support if the carer is unwell, or has an accident. Carers in Crisis is an emergency backup scheme, available to all carers of adults over 18, that has been set up to give carers peace of mind by alerting people to keep the person being cared for safe. To find out about the support for carers, and to join the Carers in Crisis scheme or Carers Information Service, in Poole call the Adult Social Care Helpdesk on 01202 633902, or email: carersservices@poole.gov.uk. In Bournemouth call the Carers Team on 01202 458204 or email: carersteam@bournemouth.gov.uk. In Dorset contact the Adult Access Team on 01305 221016 or email adultaccess@dorsetcc.gov.uk Help for carers in Dorset Dorset County Council carers’ caseworkers provide assistance to family carers to support them in their caring role. Carers may require help in finding out information on

Poole Quay Marina

how to find local support groups and carers’ caseworkers can assist them with this. Carers’ caseworkers may be able to support family carers to access local services which may give them a much needed break. The carers’ caseworker will carry out an assessment with carers who provide a substantial level of care. This may lead to a support plan for the carer. Please contact the Adult Access Team on 01305 221016 or adultaccess@dorsetcc.gov.uk or visit www.mylifemycare.com/Help-for-carers

Carers Direct A one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives. Carers Direct includes: • details of assessments, benefits, Direct Payments, Personal Budgets and time off; • help to maintain, leave or return to employment; • help in education or training;

and emotional well-being and their physical and mental health; and • access to health and social care for the person being cared for. Visit www.nhs.uk/carersdirect Seven days a week helpline – Tel: 0300 123 1053

• advice on how carers maintain or improve their social

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Staying safe from falls Improving safety in the home can help prevent elderly people from having falls and injuring themselves, whilst allowing them to continue to live independently. Falls, slips and trips can lead to broken hips or wrists and other injuries, and are a leading cause of disability among the older population. Falls in the home can result in ill health, lengthy hospital stays, residential care, loss of independence, and greatly affect quality of life. Making elderly people’s homes safer can help prevent them falling and seriously injuring themselves. Various aspects of the home environment can be improved to reduce the risk of someone having a fall. Family, friends, neighbours and carers can help make things safer for an elderly person while allowing him or her to stay independent and self-sufficient. Clearing away clutter, ensuring floors and carpets are safe, making sure the home is well lit and installing handrails where necessary are all useful suggestions for improving safety. Remaining active, eating well, paying attention to

foot problems, properly fitting shoes and slippers can all contribute to avoiding falls. Taking steps to improve and maintain health and general wellbeing is an important aspect of falls prevention for elderly people.

Contact details for further advice: Bournemouth Contact Care Direct on 01202 454979 or see your GP for a referral to the Falls Clinic at Christchurch Hospital. Poole Contact your GP for a referral to the Falls Clinic at Alderney Hospital. Dorset Tel: Adult Access Team on 01305 221016 Email: adultaccess@dorsetcc.gov.uk

Keeping active Living well While there will always be help and support for people who can no longer cope alone because of disability or illness, the majority of people lead active lives – as long as they know what is happening in their local area. Staying physically active not only helps with mobility, blood pressure and managing your weight, mentally it makes you feel good too. It is not just about going to the gym – dancing, bowling and walking are all good ways to get exercise, have fun and meet new people. Dorset Regular short guided health walks take place every week throughout Dorset to help keep you fit and healthy. These free walks offer a great opportunity to get out in the fresh air and meet new people. For more information go to www.dorsetforyou.com/healthwalks

offered as possible. Contact the Adult Social Care Helpdesk on 01202 633902 or email: sshelpdesk@poole.gov.uk for further information. Bournemouth Bournemouth’s Parks arrange walks throughout the year, including regular Monday Morning Meanders. These walks are a great way of finding out about the wonderful variety of countryside and wildlife in their parks, nature reserves and throughout the town. Find out more by phoning 01202 451629 or email: parks@bournemouth.gov.uk

Borough of Poole The aim of the ‘Wellbeing and Prevention’ initiative in the area is to promote the health and well-being of vulnerable adults and older people in Poole, through contact and work with a number of voluntary and other statutory organisations, enabling as wide a range of services to be

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier in your home In the living room

Chair raisers

Plug with handle

Easi-reach BY R O N

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Get in and out of chairs

• Standing up from sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system

• Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact O or O or O (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact either O or O or O (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

• Ask someone to prompt you

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Large handled cutlery Liquid level indicator

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching/high stool • Buy a trolley

• Change height of work surface • Make space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space

• Re-organise furniture

• Review mobility equipment used

• Adaptation to kitchen

• Eating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Contact Adult Helpdesk on either O or O or O • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-fixed ironing board

• Raise/lower washing machine

• Change washing machine or iron

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Shower board Grab rail

Raised toilet seat Tap turners

Toilet seat and support frame Long-handled sponges

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap • Contact either O or O or O (see key below)

• Lever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact either O or O or O (see key below)

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet • Request short-term loan of commode

• Clean teeth

• Gripping the toothbrush • Standing at the basin

• Toothbrush gripper

• Electric toothbrush • Stool

• Have a shower

• Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Shower board • Shower chair or stool • Replace shower controls

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

Visit www.carechoices.co.uk for further assistance with your search for care

Independent home care providers In order to enable people to live in their own home for as long as possible, a range of home care services are available. Help is on offer from day-to-day tasks such as cleaning, shopping and food preparation/cooking through to personal care that helps with tasks like dressing, bathing, toileting and prompting the taking of medication. Care workers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider. Daily care/domestic support Care workers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are available from 7.00am until 10.00pm. Some people will need multiple visits per day. Night services can also be provided. The hourly rate for these types of services depend on the services

required, the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate. Live-in care 24 hour live-in care can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular unpaid carers and shortterm support following hospital discharge. In some cases it’s preferable and more economic to have a care worker actually living in the home. This can be for a short period e.g. a week, or on an on-going basis. Typical charges for this service depend on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or mental disabilities that require long-term on-going care. All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on its website www.cqc.org.uk. When considering a service it’s always a good idea to check its report. See page 46 for further details.

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 23.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• How long has the agency been operating?

• How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your care worker goes on holiday or is sick, will you be notified in advance that a different care worker will be attending?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Paid care workers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding?

• Care workers should be fully trained or be in on-going training. Ask the agency about their policies on this. • You will have a care plan drawn up by the agency which the care workers will work to. Ask how often this plan will be reviewed by the agency. • Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Paying • If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care

Personalised quality home care

01305 858290 weymouthandwestdorset@ caremark.co.uk www.caremark.co.uk/ weymouth-west-dorset

Care... when you want it, where you want it. The Perfect Fit Our forward-thinking Care Match options are designed for your future, so no matter how your care needs might change, you can simply switch to the most appropriate service for care that fits around you.

The Perfect Balance

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Altogether Care is a family business established for 25 years and brings family values to life. Creating the ideal environment and support for individuals we deliver just the right balance between independent living and professional care. Care Match available throughout Dorset and South Somerset. Care Homes located in Dorchester, Maiden Newton, Weymouth and Yeovil.

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CARE • IN

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 22

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dorset home care providers 24 HOUR HOME CARE SERVICES LTD Wimborne Tel: 01929 472810 OP D PD MH SI YA 24 SEVEN HOME HELP LTD Ferndown Tel: 01202 890305 AA-I-CARE Portland Tel: 01305 821001

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ANGEL CARERS (UK) LTD Bridport Tel: 01308 459204

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APEX CARE DORCHESTER Poundbury Tel: 0330 202 0200

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AUTISM WESSEX - COMMUNITY SUPPORT SERVICE WEST Dorchester Tel: 01305 213130 BLUEBIRD CARE Ferndown Tel: 01202 977200 Weymouth & West Dorset Tel: 01305 230770 BRAMLEY HOMECARE LTD Shaftesbury Tel: 01747 855844

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West Moors Tel: 01202 894925 Weymouth Tel: 01305 766099

CANDLELIGHT HOMECARE SHERBORNE AREA OFFICE Sherborne Tel: 01935 817800 OP D PD LDA MH SI YA AD CARE DIVISION, THE Dorchester Tel: 0845 521 0424 CARE PURBECK Swanage Tel: 07505 796398

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Visit www.carechoices.co.uk for further assistance with your search for care

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FAMILY SUPPORT CARE Shaftesbury Tel: 0788 756 0164

CAREMARK NEW FOREST Christchurch Tel: 01202 483000

FAULKNER HOUSE Wimborne Tel: 01202 883503

CAREWATCH (WESSEX) Gillingham Tel: 01747 826505 CHRISTCHURCH CARE Christchurch Tel: 01202 496516 CONNAUGHT HOUSE Dorchester Tel: 01305 267483 DALEY HOME CARE Bridport Tel: 01308 898345 DORSET BLUE CARE LTD Portland Tel: 01305 824776

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LANTERN COMMUNITY, THE Ringwood Tel: 01425 460201

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NIGHTINGALES HOME CARE SERVICE Swanage Tel: 01929 481620

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NURSE PLUS & CARER PLUS UK LTD Dorchester Advert page 24 OP D PD LDA MH SI YA AD Tel: 01305 259328

Visit www.carechoices.co.uk for further assistance with your search for care

Live-in Care from ÂŁ695 per week

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 or 01258 489 480 www.liveincare.info

Supporting you in the comfort of your own home Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include: â&#x20AC;&#x201C; Our homecare service offering personal and domestic support to all adults â&#x20AC;&#x201C; Our 24 hour care service that provides a carer to live in your home with you â&#x20AC;&#x201C; Our care support service delivered either through your television or our touch screen device â&#x20AC;&#x201C; Our domestic cleaning service All of our services are available throughout Dorset.

*SV QSVI MRJSVQEXMSR TPIEWI TLSRI SR For more information please contact Toni on 01202 880697 IQEMP HSVWIX$EFMGEVI GS YO SV ZMWMX SYV [IFWMXI [[[ EFMGEVI GS YO email dorset@abicare.co.uk or visit our website www.abicare.co.uk

www.abicare.co.uk

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Dorset home care providers continued NU-STAFF IMAGE PLAN Christchurch Tel: 01202 484966 PARK HOUSE Dorchester Tel: 01305 889420

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PHOENIX CARE & SUPPORT SERVICES 24/7 LTD Dorchester OP D PD LDA MH SI YA Tel: 01305 782168 PRAMACARE (BLANDFORD OFFICE) Blandford Forum Tel: 01258 459772 PRAMACARE Ferndown Tel: 01202 612087 PREMIER CARE DORSET LTD Ferndown Tel: 01202 870032 PRIORITY HOME CARE Three Legged Cross Tel: 01202 813819

PULSE - BOURNEMOUTH Wimborne Tel: 03335 773118 OP D PD LDA MH SI YA AD REGARD PARTNERSHIP, THE – REGIONAL SOUTH OFFICE Ferndown Tel: 01202 877059 OP D PD LDA MH SI YA AD RIGHT HAND, THE Swanage Tel: 01929 426053

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ST JUDE’S CARE Weymouth Tel: 01305 779888

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SURECARE (DORSET) Ferndown Tel: 01202 862310

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UK SUPPORTED LIVING SERVICES Christchurch Tel: 01202 331731

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YOUR LIFE (FERNDOWN) Ferndown Tel: 01202 861913

Poole home care providers ABICARE SERVICES LTD Wimborne Tel: 01202 880697 ADRIEL CARE LIMITED Poole Tel: 0844 800 0227 AGAPE CARE SOLUTIONS Poole Tel: 01202 738262 AGINCARE UK LIMITED Poole Tel: 01202 710600 Service User Bands

Advert page 26 OP D PD LDA MH SI YA

ASPIRE SUPPORT Poole Tel: 01202 062873

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ASTER LIVING - LINK HOUSE Poole Tel: 01202 308600 OP D PD LDA MH SI YA

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Advert page 26 OP D PD LDA MH SI YA AD

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AVONWOOD MANOR HOME CARE ANGELS Poole Tel: 01202 763183 BLUEBIRD CARE (POOLE) Poole Tel: 01202 859440

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Visit www.carechoices.co.uk for further assistance with your search for care

Poole home care providers continued BOROUGH OF POOLE - SUPPORTED LIVING SERVICE Poole Tel: 01202 676250 LDA

ENHANCE Poole Tel: 01202 678577

CARE DIVISION, THE Poole Tel: 0845 521 0424

ESSENTIAL NURSING & CARE SERVICES LTD Poole Tel: 01202 711144 OP D PD LDA MH SI YA AD

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CARE DYNAMICS LTD Poole Tel: 01202 759965

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FAIRHOPE Poole Tel: 01202 709091

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CARE UK SPECIALIST CARE AT HOME SERVICE DCA Poole Tel: 01202 677011 OP D PD LDA MH

GOOD OAKS HOME CARE Poole Tel: 01202 798282

CAREWATCH (WEST DORSET) Poole Tel: 01202 687687 OP D PD LDA MH SI YA AD

HEADWAY DORSET Poole Tel: 01202 659394

DANA CARE Parkstone Tel: 01202 730500

HMR MEDICAL AND NURSING SERVICE Broadstone Tel: 01202 666513 OP D PD LDA MH YA

DIVERSE ABILITIES PLUS LTD – SUPPORTED LIVING Poole Tel: 01202 418266 PD LDA YA

HMR MEDICAL AND NURSING SERVICE Poole Tel: 01202 665550 OP D PD MH SI YA

DORSET CARE AT HOME SERVICE Poole Tel: 01202 739538

HOME INSTEAD SENIOR CARE Poole Tel: 01202 853197 OP D PD LDA MH SI YA

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ELEANOR NURSING AND SOCIAL CARE LTD Poole Tel: 01202 672800 OP D PD LDA MH SI YA

HORIZON HOME CARE Parkstone Tel: 01202 737456

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• Personal

Care • Domestic/Household Support Cutting • Sitting Services • Social Clubs • Support with access to Community Services • Free Subsidies up to 50% • Carers Groups • Nail

Moran House, 1 Holes Bay Park, Sterte Avenue West, Poole BH15 2AA

01202 207300

Consistently praised by our clients

Further information available on our website: www.pramacare.co.uk Registered Charity No. 801967

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Poole home care providers continued LIFEWAYS COMMUNITY CARE Poole Tel: 01202 330830 OP D PD LDA MH SI YA MELTON COURT Poole Tel: 01202 766556 MIHOMECARE POOLE Poole Tel: 01202 668864

SOMERSET CARE COMMUNITY (POOLE AND BOURNEMOUTH) Poole Tel: 01202 738577 OP D PD LDA MH SI YA AD

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SUPPORTING YOU IN THE SOUTH Poole Tel: 01202 606273 OP D PD LDA MH SI YA

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TEAM MEDICAL SOLUTIONS Poole Tel: 01202 677070 OP D PD LDA MH SI YA AD

PRAMACARE Poole Tel: 01202 207300 Advert page 28 SHAPES DOMICILIARY SERVICES – DIVERSE ABILITIES PLUS LTD Parkstone Tel: 01202 737549

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WIMBORNE NURSING AGENCY Broadstone Tel: 01202 665550

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Bournemouth home care providers ABIA CARE SOLUTIONS Bournemouth Tel: 01202 443450

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ABSOLUTE CARE - GROVE HOUSE Bournemouth Tel: 01202 757515 AGE UK BOURNEMOUTH Winton Tel: 01202 530530

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ASPECT DOMICILIARY CARE LTD Bournemouth Tel: 01202 529933 BCHA PERSONAL CARE Bournemouth Tel: 01202 410500

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BLUEBIRD CARE (BOURNEMOUTH) Bournemouth Tel: 01202 859440

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CARE SOUTH HOME CARE SERVICES Bournemouth Advert page 5 Tel: 01202 394000 OP D PD LDA MH SI YA AD

ALTOGETHER CARE - CARE AT HOME Bournemouth Tel: 01202 310222 Advert page 22 OP D PD MH SI YA

CAREMARK POOLE & EAST DORSET Bournemouth Tel: 01202 590509 OP D PD LDA MH SI YA AD

AQS HOMECARE DORSET Bournemouth Tel: 01202 521252

CARESERVICE24 Bournemouth Tel: 01202 315650

ALLIED HEALTHCARE Bournemouth Tel: 01202 299366/420022

Service User Bands

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Bournemouth home care providers continued COMMUNITY WESSEX – EAST Bournemouth OP D PD LDA MH SI YA AD Tel: 01202 853000

PRIME CARE COMMUNITY SERVICES LTD Bournemouth OP D PD LDA MH SI YA AD Tel: 01202 589968

GREEN CROSS MEDICARE LIMITED Talbot Woods Tel: 01202 291347

PROSPECTS DOMICILIARY CARE SERVICE Bournemouth OP LDA YA Tel: 01202 521985

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RIGHT AT HOME Bournemouth Tel: 01202 280855

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HOME CARE / REABLEMENT SERVICES Bournemouth OP D PD MH SI Tel: 01202 456885

SHELLEY PARK Bournemouth Tel: 01202 396933

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MY CARE LADIES Bournemouth Tel: 01202 762000

STAFF 2000 DOMICILIARY CARE SERVICE Bournemouth OP D PD LDA MH SI YA Tel: 01202 292995

HILLCREST DORSET Bournemouth Tel: 01202 578136

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NEWCROSS HEALTHCARE SOLUTIONS LIMITED Bournemouth OP D PD LDA MH SI YA AD Tel: 01202 539339

TALBOT MANOR Bournemouth Tel: 01202 512918

NURSE PLUS & CARER PLUS UK LTD Bournemouth Advert page 24 OP D PD LDA MH SI YA AD Tel: 01202 318052

TENDER-CARE SERVICES LTD Bournemouth Advert inside back cover OP Tel: 01202 533532

PINES HOME CARE, THE Charminster Tel: 01202 555048

WILLOW TREE Bournemouth Tel: 01202 399669

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Looking

for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

Service User Bands

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Further local help Handy Van Repair Service Bournemouth and Poole East Boro Housing Trust’s Handy Van Repair Service provides a friendly, professional repair service, providing practical, useful help around the home. If you are aged 60 or over, own or rent your home in Bournemouth or Poole and receive benefit support, e.g. pension credit or attendance allowance you are eligible for the service. Contact the service on 01202 883503 and a member of staff will be happy to help. There is no charge for labour, no membership fees and no hidden costs. All you pay for is the cost of materials needed for your repair as the Handy Van Repair Service is funded by Borough of Poole and Bournemouth Borough Councils.

Dorset The Dorset Accessible Homes Service (DAHS), available from 1st April 2015, will carry out small jobs around the home. For example, small repairs, minor adaptations, home security improvements, installation of key safes and energy efficiency improvements. As well as providing a handy van service, the DAHS will be able to provide advice and information on adaptations to your property, simple pieces of daily living equipment, assistive technology and options for moving to an alternative home. Visit our website www.mylifemycare.com/Dorsethome-service or contact the Adult Access Team on 01305 221016 for details of how they may be able to help.

Day services Day services are provided in a variety of locations, ranging from residential and nursing homes to community and specialist centres. The services aim to help people live as independently as possible. If you have a learning or physical disability or if you are an older person, Adult Social Care will help to support you in finding activities which will help promote independence. Bournemouth Connect offers quality day opportunities, based at local day centres, which support people to be part of the community and use local services. Boscombe Connect offers a generic service, and there are specialist services for people with dementia at Northbourne Connect, for people with mental health needs at First Point Connect and for people with learning disabilities at Wallisdown Heights Connect. To be eligible for day services, Adult Social Care will have to assess your needs. This means they will have a discussion with you to agree with you the best way of

organising support. They will consider your needs and decide with you what services might be suitable for you. This is explained further on page 7.

For further information on day care services in your area visit: Bournemouth: www.bournemouth.gov.uk/ boscombeconnect www.bournemouth.gov.uk/northbourneconnect www.bournemouth.gov.uk/firstpointconnect www.bournemouth.gov.uk/ wallisdownheightsconnect Poole: www.poole.gov.uk/health-and-socialcare/help-for-adults/day-centres Dorset: www.mylifemycare.com/day-centres

Dorset Partnership for Older People Programme (POPP) Dorset POPP is primarily a partnership between Dorset County Council, Dorset Clinical Commissioning Group, voluntary organisations and older people. It is a complex and ambitious person-centred programme, led by the needs, desires, and aspirations of Dorset’s older people. The vision of Dorset POPP is ‘to build supportive

communities to enable older people to remain living in their own homes for as long as they wish’ by developing responsive, appropriate services and activities at a localised level. Further information and to find out how Dorset POPP can benefit you, visit the website: www.dorsetforyou. com/popp or call 01305 224841.

Visit www.carechoices.co.uk for further assistance with your search for care

Safe and Independent Living (SAIL) SAIL offers residents of Dorset free support, services or information to help keep them safe and independent in their own home. SAIL is a Dorset-wide partnership between local authorities, Dorset Fire and Rescue Service, Dorset Police, voluntary organisations, local groups and services, Dorset Energy Advice Service Centre, Age UK, and the local health service. SAIL can provide people with additional support, services or information, including: • fitting free smoke detectors and having a home safety check; • a home energy check and information about grants for insulation;

• benefit checks to ensure that people are receiving everything they are entitled to; • debt advice; • signposting to local social opportunities such as lunch clubs, exercise classes or learning centres; and • signposting to falls prevention services.

For further information and advice visit: www. dorsetfire.gov.uk/working-with-us/partnerships/ formal-partnerships/sail/ or call Sue Warr on 01305 224841 or Linzi Holt on 01305 252600.

Housing with care Sheltered Housing Sheltered Housing could be ideal for you if you are largely independent, but need some help and the security of having someone close at hand. Most sheltered housing schemes consist of 20 to 40 self-contained flats or

bungalows, often with communal areas, such as a lounge and garden and organised social activities. They usually have a scheme manager who may live on site and an alarm system to provide 24-hour emergency help.

Extra Care Housing Extra Care Housing is a form of sheltered housing with staff available 24 hours a day providing care and support. Extra Care Housing provides you with the peace of mind of knowing that help is at hand if you need it. It is a really good option if you want to remain independent in the comfort of your own home but have the benefits of help at hand if you need it. You pay for the care you want separately, as and when you need it. Extra Care Housing offers many facilities, often including a dining room, restaurant, communal areas, laundry, gardens, guest facilities and social activities. Extra Care Housing is available to anyone over the age of fifty who is in need of extra care and support to remain independent. Sheltered Housing and Extra Care Housing are available to rent from private landlords, Housing Associations or charitable organisations. The Elderly Accommodation Counsel (EAC) has a search facility to help find these: www.housingcare.org/housing/index.aspx Tel: 0800 377 7070 or email: info@firststopadvice.org.uk

If you want to be considered for any of the options provided by a Housing Association in Bournemouth, Poole or Dorset, you will need to complete a housing application to have your name placed on the housing register. You can apply online at: www.dorsethomechoice.org Alternatively, if you live in Bournemouth you can phone the Housing Enquiry line on 01202 451467 to ask for a paper application form. If you live in Poole you can phone Housing and Community Services on 01202 633805.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Extra Care Housing continued Dorset There are Extra Care Housing schemes in Blandford, Christchurch, Portland and Weymouth. Subject to planning permission, a new scheme is currently being developed in Poundbury, Dorchester. For further information, contact the Service Development Officer on 01305 225904 or your local district or borough council Housing department: Christchurch Borough Council or East Dorset District Council, 01202 795213; North Dorset District Council, 01258 454111; Purbeck District Council, 01929 557370; West Dorset District Council, 01305 251010; Weymouth and Portland Borough Council, 01305 838000. Poole Currently Poole has 80 social rent units across two schemes: Delphis Court and Belmont Court. Delphis Court in Poole Town Centre is a purpose-built development consisting of 45 one- and two-bedroom apartments. These are spacious independent homes with their own front door, within a community, that are designed to meet the needs of both active and less active people who require care and support associated with ageing or those with lifelong disabilities. Personalised packages of care can be delivered to suit the needs of the tenant; these can be as extensive as needed. In addition there is care and support available in emergencies 24-hours a day with an on-site waking night carer available seven days a week. There is a Scheme Manager on site 9.00am to 5.00pm Monday to Friday. All private and communal areas have pull cords linked to a care line to ensure residents' safety at all times. The development is managed by Synergy Housing. Belmont Court, Parkstone is managed by Poole Housing Partnership. It consists of 35 one-bedroom flats and one two-bedroom bungalow. All the flats and the bungalow have Lifeline equipment installed. It has a full-time

Sheltered Housing Coordinator to deliver housing-related support from 9.00am to 5.00pm, evening waking care cover from 5.00pm to 10.00pm and night sleeping care cover from 10.00pm to 9.00am, 365 days a year. It is in an accessible location with bus stops within easy walking distance, and a good shopping area nearby. There is a meal service that operates from the kitchen within the scheme to provide affordable and healthy hot meals for residents. There are regular day time and evening activities for the residents of Belmont Court to participate in. A further scheme is currently being developed with 54 new extra care apartments with communal facilities available at Trinidad House, Rossmore Road in 2016. Eligibility for the schemes is via the Dorset Home Choice system. All vacancies are advertised through this system, therefore suitable applicants ideally need to be on the Housing Register. An allocations panel of representatives from Housing and Community Services and Adult Social Care consider applicants who want to be offered a property on these developments. They follow the Local Lettings Plan which sets out the eligibility for the scheme and how applicants will be prioritised. In addition there is some private leasehold assisted living accommodation in the Borough which although uses different terminology, has the characteristics of Extra Care Housing. For further information about Home Choice, contact your local authority or visit www.dorsethomechoice.org Bournemouth Extra Care Housing in Bournemouth is located at: Hibbberd Court, Ensbury Park; Kingsley House, Moordown; Vale Road, Boscombe; Brushett House, Draper Road, Kinson and Craigleith, Boscombe. For further information, please contact Bournemouth Care Direct, Customer Services on 01202 454979.

Housing and support for younger adults There is a range of care homes catering for younger adults with learning difficulties, physical or sensory impairments or mental health issues. There is also a range of housing options you could explore.

If you are thinking about a care home placement, seek advice from social and healthcare professionals about your needs. Does the home provide opportunities to learn and maintain skills, and opportunities to move on into living >

Visit www.carechoices.co.uk for further assistance with your search for care

Housing and support for younger adults continued > in the community? What are the home’s links with specialist staff in the community services? Use the care homes checklist on page 41 when visiting potential homes which includes helpful questions to ask. Are you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could:

• Move into a care home – If you want to leave home but are not ready to live alone, care homes can meet your personal needs and offer appropriate support. Adult Social Care and Health will contribute if you are eligible and if they agree the care home meets your needs. If your chosen home costs more than usual, you may get some help but you must pay the rest.

• Continue living with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby.

When living independently you may require some adaptations around the house. You can choose housing that’s specially adapted. There are organisations that specialise in providing this sort of accommodation including Livability (formerly John Grooms) and the Accessible Housing Register.

• Move into supported living accommodation – This offers a level of independence and the chance to live alone or meet other people in similar situations. Help from a visiting care assistant is available and usually nursing care is provided nearby. • Rent a place – You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements. Housing Benefit, if you’re entitled to it, might reduce your rent. Direct Payments can also help, ask your local authority for details and see page 8. • Buy your own home – Can you afford it? Are you able to live on your own? You could think about ‘part buying’ and ‘part renting’ a place from a housing association.

Livability Tel: 0207 452 2000 for general enquiries Email: info@livability.org.uk Web: www.livability.org.uk New homes that have been built since 1999 should be fully accessible to disabled people. However, if you choose an older home, there are a number of adaptations that could make it easier for you to use. These include wider doorways; a downstairs toilet; bathroom equipment including handrails, a walk-in bath, electronic bath seat; kitchen adaptations including lower working surfaces; lower level light switches; easy-to-use controls for heating; a stairlift; security intercom at the front door and ramp access to the garden. You should also think about the general access to your home.

Specialist care services Physical disability The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and not for profit sectors as well as by Adult Social Care. Help at home with personal care is available according to need, during the day and night, seven days a week. There are also private agencies offering help at home with personal care and housework. Services from Adult Social Care include: occupational therapists; help with adapting your home; the ‘Handyperson Scheme’; activities within the community; help at home, with meals and leaving hospital; respite care;

supported housing, and help for carers. In Dorset, the Dorset Accessible Homes Service (DAHS, available from 1st April 2015), will provide a range of services aimed at supporting you to maintain your independence in your own home. This will include advice and information, support to consider a move to alternative accommodation, assistive technology including telecare, minor repairs, home safety, security, energy efficiency improvements and minor and major adaptations. There will be a Dorset Accessible Homes Centre including a demonstration area, offering advice and ideas to support

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Physical disability continued people to maintain their independence at home. For further information contact the Adult Access Team on 01305 221016. In Bournemouth and Poole, East Boro Housing Trust

provides a Handy Van service providing general household and specialist repair services for people who need support to live independently in their own home â&#x20AC;&#x201C; discussed on page 31. To find out more telephone 01202 883503.

Learning disability Learning disability services are run by a partnership between Adult Social Care and the NHS. Community learning disability teams are the first point of contact for advice, information and guidance on services for people with a learning disability. You can contact them through your local Adult Social Care office, listed on page 4. You can also ask your local office for copies of factsheets which tell you more about day care services, care home provision and services for carers available locally.

Adult Social Care provides care where necessary and gives support to enable and encourage service users to reach their full potential in all areas of their lives. Access to services is via an assessment, explained further on page 7. People with learning disabilities can also use a Personal Budget (explained on page 8), which puts people at the centre of how they choose to pay for their support. This may be in their own flat or house or a supported living scheme (see page 34).

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. The team will discuss your housing choices with you. If you have mental health needs, residential care can help improve the quality of your life - the structured environment and activities provided can build up your confidence. The care providers should assess you carefully to make sure the placement is right for you. A qualified

member of the residential care staff may visit you at home, talk to you and look at your assessments of health/social care need. To find out more about mental healthcare in your region, organise visits to prospective care homes. Ask the residents about the care they receive. Are psychiatric nurses available if needed? Do the activities provided assist rehabilitation? What are the attitudes to medication and other therapies?

Dementia care The term dementia describes a collection of symptoms, including a decline in memory, reasoning and communication skills, mood changes, and a gradual loss of skills needed to carry out daily activities. Symptoms are caused by changes in the brain due to certain conditions like Alzheimer's disease and strokes. Dementia can affect people of any age, but is most common in older people. Dementia is a progressive condition. It can start with small changes such as memory loss (although becoming forgetful is not necessarily a symptom of dementia). The rate of progression varies and each person will experience dementia differently. Diagnosis First steps - see your GP Many people experiencing memory loss and dementia

become isolated from those around them and from sources of help and support. It is therefore essential that if you, or someone close to you, has symptoms of memory loss or dementia, you seek a proper diagnosis from a GP. Memory Support and Advisory Service Since September 2014, the Alzheimerâ&#x20AC;&#x2122;s Society provide a Memory Support and Advisory Service across Dorset. Memory Advisers will provide expert practical guidance and support to people affected by dementia or people concerned about their memory. If youâ&#x20AC;&#x2122;re concerned about your memory, Memory Advisers can support you through the diagnosis process. If you have a diagnosis of dementia, they can help you understand the condition, cope with the day-to-day >

Visit www.carechoices.co.uk for further assistance with your search for care

Dementia care continued > challenges it brings, and prepare for the future. This includes helping you to access other support services, and build support networks within your community. The aim is to help you feel supported, and maintain independence, choice and control over your life. They can also support carers of people with dementia, providing useful information, advice and signposting to local support services. If you would like to know more about the Memory Support and Advisory Service, please contact the Service on 0300 123 1916 or email dorset@alzheimers.org.uk Borough of Poole specific services Borough of Poole is committed to the continued development of a range of effective and efficient services which ensure they can support people with dementia with appropriately trained staff; in addition we currently provide the following specific services for people with dementia: • A Community Mental Health Team for older people based at Alderney hospital. • Home care services for all eligible people including those with dementia plus a specialist dementia care at home service. • A day centre service offering support to those with dementia. • Access to specialist dementia care homes that can offer respite/short breaks. For more information on the services listed above please contact Poole’s Social Service helpdesk on 01202 633902 or www.boroughofpoole.gov.uk Dementia-Friendly Communities In March 2012, the Prime Minister’s Challenge on Dementia was launched which raised ambitions in relation to

Specialists in Dementia Care t Pleasant, dementia-friendly building and surroundings t " MBSHF MBOETDBQFE TFOTPSZ garden. t 4UBGG USBJOFE JO UIJT mFME UP provide good quality care. Tel: 01425 474 347 E-mail: info@foxesmoon.co.uk Web: www.foxesmoon.co.uk

40 Ringwood Road St Ives, Ringwood BH24 2NY

supporting people to ‘Live well with Dementia’ particularly focusing on how society accepts and supports people to live positively in their local communities. The Challenge stated that ‘lack of awareness among the public and poor understanding in communities has a major impact on the experience of people with dementia.’ Poole Dementia Action Group (PDAG) was formed in September 2013. The main objective was to make Poole High Street dementia-friendly. The following webpage shows which companies on the High Street have signed an action plan and what actions they will put into place to become dementia-friendly. www.dementiaaction.org.uk/local_alliances/4074_ poole_dementia_action_group Other useful information Dorset Clinical Commissioning Group’s ‘Living well with memory loss and dementia in Dorset’ booklet is a useful summary of the advice and support available in Dorset. It can be downloaded from the website www.dorsetccg.nhs.uk/Downloads/news/ Dementia%20Directory.pdf The ‘This is me’ booklet is a tool for people with dementia to fill in to let health and social care professionals know about their needs, interests, likes and dislikes. It can be downloaded from the website http://alzheimers.org. uk/thisisme Safe and Independent Living (SAIL) offers information, services and support to help you stay in your own home. This service is not specific to those with dementia. More information can be found on the website www.accessdorset.co.uk/safe-and-independant-living Other service providers in Dorset that can help you stay independent are listed on the My life my care website www.mylifemycare.com Support for carers Caring for someone with memory loss and dementia brings its own challenges. The first of these is often helping them seek a proper diagnosis. Even without a diagnosis, there is a wide range of advice and support for carers. A Carers in Crisis support scheme is available for carers in Bournemouth and Poole, explained on the website www.mylifemycare.com Many people living with dementia, and their carers, are happier remaining at home, maintaining their independence in a familiar environment.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia care continued Alternatives to staying at home When living at home is no longer possible, there are a number of options to consider, from sheltered accommodation, through extra care sheltered housing to care homes. The Alzheimer's Society has advice on housing options on the website www.alzheimers.org.uk/factsheets Dorset Homechoice also has useful information. Visit www.dorsethomechoice.org Care homes and other housing choices are discussed on pages 32 and 39. Going into hospital The Caring for patients with dementia video shows how patients with dementia are cared for in hospital. Visit www.rbch.nhs.uk/patients_visitors/short_films/ caring-for-patients-with-dementia.php This Is Me - My Care Passport is useful when receiving any care or treatment - it gives health and care staff important personal information about you, and helps them care for you as you would like. Ask about this when you are admitted. The ‘Memory Support and Advisory Service’ is provided by the Alzheimer’s Society and works with GPs and the Dorset Healthcare Memory Assessment Service. The service has a team of advisers who are trained and experienced in dementia issues. They help people stay independent and support those living with dementia by providing information, advice and guidance. You can be referred to the Memory Support and Advisory Service by your GP or a number of other agencies. Alternatively, you can get in touch directly by telephone on 0300 123 1916 or by email dorset@alzheimers.org.uk. More information is on the Alzheimer's Society website: www.alzheimers.org.uk More information about the process of getting a diagnosis is on the Dorset Healthcare website: www.dorsethealthcare.nhs.uk Memory cafés Memory cafés are places where people can go with their carers to just socialise and have fun. You can relax and be yourself, knowing that no one is judging you and everyone is going through almost the same things as you every day. A memory café has no real agenda or stated purpose except to enjoy each other's company: they are a place

for mutual support and information sharing perhaps with reminiscence-based activities. To find a memory café in your area go to www.mylifemycare.com/directory-of-memory-cafes or contact your local authority using the details on page 4. Residential dementia care If the time comes when remaining at home is no longer viable, the benefits of residential care need considering. Questions to ask of any care home registered for someone with dementia would include: who is the senior clinician who can act as a single point of contact for people to approach for information and advice? What training programmes do staff participate in? Does the home offer a person-centred approach to its care planning? Is the home designed with the needs of its clients in mind, especially safety and accessibility? Is there plenty of natural light? Is moving around helped by easily-understood signage? How is technology employed to help alleviate falls and help orientation? Please also see the care homes checklist on page 41 and the residential dementia care checklist on page 38. Differentiating one home from another can be difficult, but the quality and quantity of staff training is especially important, along with the turnover of staff, as continuity of relationships in this type of home is critical. The use of medication is a highly emotive subject and any antipsychotic medication must be very carefully prescribed. A fine balance exists between ‘acting in the best interests of the individual’ by prescribing medicine and the benefits of ‘normalisation’ where time and energy are spent maintaining familiar, comfortable surroundings which help reduce stress and possibly avoid the need for certain medication.

Visit www.carechoices.co.uk for further assistance with your search for care

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 41. Residents The best indication of a good home is that the residents appear happy and responsive. • Are there rummage boxes around the home to stimulate residents? Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: • There is adequate signage and cues for different parts of the home such as dining room and bathroom. • The home’s policy about locking external doors. Bedrooms You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. Activities Residents should be stimulated without feeling stressed.

• Are reminiscence activities available? • Are residents able to compile memory boxes? • Do staff compile life story books including photographs and mementoes? Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. • Do they have any training and experience in dementia care? • Will the person with dementia have a member of staff particularly responsible for their care? • Is there a member of staff you can talk to about your own worries about the person with dementia? Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. • Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? • Is there a full assessment at home before a resident is admitted?

The Life You Want. The Care You Need. Step inside a Sunrise community and you’ll know you’ve arrived somewhere special - a vibrant place where life is lived to the full.

Sunrise of Southbourne

Whether it’s assisted living or specialist dementia care, everything we do stems from a commitment to providing only the very best care for the elderly.

sunrise-care.co.uk/southbourne

42 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DS

01202 375 323

Don’t just take our word for it. Come and see for yourself how rewarding life can be with Sunrise.

Pop in or call to arrange a tour of your local Sunrise community today.

Sunrise of Westbourne 16-18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR

01202 912 304

sunrise-care.co.uk/westbourne

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes Care homes may be an option if you can't manage at home and other housing options aren't right for you. You will be looked after by trained staff, in your own room. However, they are not the right choice for everyone. You will get support and companionship, but you will give up some independence. There will be compromises about what you can do and when, compared to living in your own home. As well as thinking about whether or not a care home is right for you, you will also want to consider the cost. A residential care home (without nursing care) can cost anything from £500 to £1,400 a week, i.e. from £26,000 to nearly £73,000 a year. Adult Social Care has found that many people go into a care home before they need to. This means that they can spend more money, often life savings, than they need to. If you move into a care home funded from your savings,

there may come a time when you can no longer afford to stay there and you may need help from Adult Social Care. If this happens, Adult Social Care can help but we have a limit on how much we will pay for a care home place. This means that you might not be able to continue to stay in the care home of your choice. It is clear that moving into a care home is a big decision. If you still think it might be right for you, it is best to talk to your local Adult Social Care department first. They will talk to you about your needs and give independent advice on the best choice for you. All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available from the care service or the CQC (visit: www.cqc.org.uk). Further information about the CQC can be found on page 46.

Types of care home There are two types of care home: Care homes offering personal care only If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving and must be paid for in full if your capital/ savings exceed £23,250. If you have less than this amount, Adult Social Care may be able to assist with funding if they agree living in a care home is the best way of meeting your needs. Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager

to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, the social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £110.89 per week. You can contact the Nurse Care Management Teams for your area at your local Clinical Commissioning Group listed on page 51. The figures mentioned here may change after April 2015, check with Adult Social Care after this date. See page 42 for more information on paying for your care.

Visit www.carechoices.co.uk for further assistance with your search for care

â&#x20AC;&#x153;...where quality of care counts...â&#x20AC;? ~ Situated in the Heart of Poole. ~ Easily accessible. ~ Tastefully decorated. ~ Three independent specialist units.

~ Tailored and individual care plans with a person-centred care approach. ~ Lounges with beautiful views of Poole Harbour. Ç&#x2026;Čą Â&#x2DC;Â&#x2013;Â&#x2122;Â&#x203A;Â&#x17D;Â&#x2018;Â&#x17D;Â&#x2014;Â&#x153;Â&#x2019;Â&#x;Â&#x17D;ČąÂ&#x152;Â&#x2018;Â&#x2DC;Â&#x2019;Â&#x152;Â&#x17D;ČąÂ&#x2DC;Â?ČąÂ&#x;Â&#x160;Â&#x203A;Â&#x2019;Â&#x17D;Â?ČąÂ&#x2013;Â&#x17D;Â&#x2014;Â&#x17E;Â&#x153;ČąÂ&#x2DC;Ä&#x203A;Â&#x17D;Â&#x203A;Â&#x17D;Â?ČąÂ&#x2039;Â˘ČąÂ?Â&#x2018;Â&#x17D;ČąÂ&#x2DC;Â&#x2014;ČŹÂ&#x153;Â&#x2019;Â?Â&#x17D;ČąÂ&#x152;Â&#x2018;Â&#x17D;Â?ÇŻ ~ Dedicated Activities Coordinators promoting quality of life and stimulation.

Â&#x2014;Â&#x152;Â&#x2022;Â&#x17E;Â?Â&#x17D;Â&#x153;ČąÂ&#x160;Â&#x2014;Čą ČąÇť Â&#x2022;Â?Â&#x17D;Â&#x203A;Â&#x2022;Â˘Čą Â&#x17D;Â&#x2014;Â?Â&#x160;Â&#x2022;Â&#x2022;Â˘Čą Â&#x2014;Ä&#x2122;Â&#x203A;Â&#x2013;ÇźČąÂ&#x17E;Â&#x2014;Â&#x2019;Â?Ç°ČąÂ&#x153;Â&#x2122;Â&#x17D;Â&#x152;Â&#x2019;Â&#x160;Â&#x2022;Â&#x2022;Â˘ČąÂ&#x17D;Â&#x161;Â&#x17E;Â&#x2019;Â&#x2122;Â&#x2122;Â&#x17D;Â? Â&#x160;Â&#x2014;Â?ČąÂ&#x153;Â?Â&#x160;Ä&#x203A;Â&#x17D;Â?ČąÂ?Â&#x2DC;ČąÂ&#x152;Â&#x160;Â&#x203A;Â&#x17D;ČąÂ?Â&#x2DC;Â&#x203A;ČąÂ&#x2019;Â&#x2014;Â?Â&#x2019;Â&#x;Â&#x2019;Â?Â&#x17E;Â&#x160;Â&#x2022;Â&#x153;ČąÂ Â&#x2019;Â?Â&#x2018;Čą Â&#x2022;ÂŁÂ&#x2018;Â&#x17D;Â&#x2019;Â&#x2013;Â&#x17D;Â&#x203A;Č&#x201A;Â&#x153;Ç°Čą Â&#x17D;Â&#x2013;Â&#x17D;Â&#x2014;Â?Â&#x2019;Â&#x160;ČąÂ&#x160;Â&#x2014;Â? Â&#x2DC;Â?Â&#x2018;Â&#x17D;Â&#x203A;ČąÂ&#x2013;Â&#x17D;Â&#x2013;Â&#x2DC;Â&#x203A;Â˘ČąÂ&#x160;Ä&#x203A;Â&#x17D;Â&#x152;Â?Â&#x2019;Â&#x2014;Â?ČąÂ&#x152;Â&#x2DC;Â&#x2014;Â?Â&#x2019;Â?Â&#x2019;Â&#x2DC;Â&#x2014;Â&#x153;.

Care homes checklist

Home 1

p/w

Home 2

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Home 3

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First Impressions

1 2 3

• Is alcohol served or permitted? • Are there smoking and non-smoking areas?

• Are staff warm, friendly, polite, clean and respectful? • Do the residents seem happy, active and sociable?

• What arrangements are there for religious observance? (E.g. are places of worship nearby/ Is there a prayer room)?

• Does the home feel homely and welcoming?

• Can you handle your own money?

• Is the home fresh, clean and comfortably furnished?

• Does a hairdresser/chiropodist visit?

Accomodation

• Does the home provide its own transport? 1 2 3

• Are bedrooms single or shared? Is there a choice?

• Do staff have appropriate language skills/ knowledge? • Are the staff formally trained? • Is there an adequate number of staff on day and night?

• Can you decorate and arrange your own room?

• Are visitors welcome at all times? Can they stay overnight?

• Can you bring your own furniture and TV? • Is there a call system for emergencies?

• May your visitors join you at meals?

• Can you control the heating in your room?

• How much choice do you get about meals?

• Can you lock your room/secure place for valuables?

• Is the food varied and interesting?

• Is there a separate dining room? Bar?

• Can the home cater for your dietary needs e.g. Black and Minority Ethnic diets?

• Are there both adapted showers and baths?

• Can you have snacks or drinks any time? In your room?

• Does the home have the right adaptations and equipment to meet your needs?

• Can you continue to pursue your hobbies?

• Are all areas safe and accessible (e.g. for wheelchair users)?

• What activities and entertainment are organised?

• Is there adequate provision for sight or hearing difficulties?

• Are outings and holidays arranged? At what cost? £............ £............ £............

• Are the grounds/gardens attractive and/or quiet? Life within the home • Are there any rules and restrictions (e.g. going out, returning)? • Can you choose when to get up and retire every day? • Are residents involved in decisions on life in the home? • Can you make and take calls in privacy and comfort?

Fees and Contract terms 1 2 3

1 2 3

• How much are the fees? Do they cover all services available? £............ £............ £............ • Under what circumstances will the fees alter? • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Out of area care options Did you know you can choose a care home outside the area you currently live in? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is state-funded, your local authority is still responsible for your care fees, even if you choose a care home in another area.

Chestnut Court Rest Home We provide the care in a warm, friendly but professional atmosphere where the homeliness and tranquillity ensures comfort for our residents and peace of mind for their loved ones who care about their security and well being. • All rooms with en suite facilities and shower • Emergency call system in each room & communal areas • Specially adapted bath facilities • Two separate lounges • Hairdressing Salon • Well landscaped, secure garden area • One passenger lift

9 Copse Road, New Milton BH25 6ES Tel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk

The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained where you are, or they may offer you the fees that the local authority would pay in your chosen area. You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice. However it is important that you have considered if the local authority will agree that you meet the eligibility criteria for a care home placement if your savings fall below the capital limit. What are the home’s fees and will it accept the local authority rates if there comes a time that your savings fall below the capital limit? If the local authority will not fund the placement or the home is unable to meet the local authority rate you need to bear in mind that the possibility of moving to an alternative home increases substantially.

This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Paying for care Paying for your own care Even if you know you will have to pay for it yourself, if you need care in your own home or are considering moving into residential care, you still qualify for a social care assessment by Adult Social Care. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below £23,250 as a result of paying for care, Adult Social Care may then help you with the cost. If you are moving into residential care, you may be entitled to some of the following financial assistance and support:

Twelve-week property disregard This applies if: • your former home is included in your financial assessment, • your other capital is less than £23,250, and • your income is not enough to meet your care home fees. Adult Social Care will help with the cost during the first twelve weeks of permanent residential care, provided the assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for your own care continued Deferred payment agreements After the twelve-week property disregard period, Adult Social Care may be able to help you while your property is being sold. In these circumstances they will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP). What if you run out of money? If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Social Care well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). They will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount they, and you, will pay towards your care. If the home you have chosen charges more than the local authority will pay, you must find someone to pay the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. The local authority will not meet the additional cost even if you have lived in the home for a number of years. If you cannot find someone to help you meet the extra cost, you may have to move to a home within the local authority’s funding levels. For more information, see page 44. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is

important to seek financial and legal advice about the various options you may have before committing yourself. Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £54.45 a week if you need care by day or night and at the higher rate of £81.30 a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance. If you are paying the full cost of residential care, with or without nursing care, you will be entitled to the higher rate. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £110.89 a week. This is paid directly to the home.

What will you have to pay for your care? Do you have more than £23,250 in capital and savings? The value of your home is included in the assessment of your capital unless one of the following still lives there:

• A relative who is over 60 or disabled; or • A child under 16 who you, or a former partner, are responsible for.

• Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner);

IF NO Adult Social Care will contribute financially towards your care costs after they have carried out an assessment of your care needs.

Visit www.carechoices.co.uk for further assistance with your search for care

What will you have to pay for your care? continued How much? You will need to ask Adult Social Care for an assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Adult Social Care will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay. Your choice of care home will be limited to those that accept your local authority’s funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250. If your capital is less than £14,250, and the home you choose charges fees that are within your local authority’s funding rate, your contribution will be assessed only on your income. IF YES Ask your local Adult Social Care department for an assessment. See contact details adjacent. Any care homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, Adult Social Care can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold. WHATEVER YOUR CIRCUMSTANCES: Remember: • It is just your own financial circumstances that are assessed, not your partner’s. • Your assessment will be made up of two elements; a care needs assessment and a financial one. • A care home with nursing will generally be more expensive than a care home. Consider claiming: • Income Support • Pension Credit • Savings Credit (if you are over 65) Definitely claim: • Attendance Allowance, worth either £54.45 or £81.30 a week depending on your care needs.

Moving into a nursing home? • You may be eligible for the NHS Nursing Care Contribution – currently £110.89 a week. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. Some of the figures mentioned here may change in April 2015. After this date, please check www.gov.uk for up to date figures. For more information about what Adult Social Care may pay towards care costs, telephone or visit: Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Online information about paying for care is available at: www.bournemouth.gov.uk/payingforcare There are also leaflets on ‘Choosing and paying for care in a residential or nursing home’ and ‘Paying for your own care in a care home’ available online at: www.bournemouth.gov. uk/adultsocialcareleaflets or by phoning Bournemouth Care Direct. Borough of Poole Adult Social Care Help Desk Tel: 01202 633902 Online booklet: ‘Paying for a care home placement’ available at: www.poole.gov.uk/health-and-social-care/helpfor-adults/residential-care-for-adults/ Dorset County Council Adult Access Team Tel: 01305 221016 or email: adultaccess@dorsetcc.gov.uk www.mylifemycare.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Third party payments for care home fees Some care homes and care homes with nursing charge fees that are higher than the maximum amount Adult Social Care can contribute. If Adult Social Care are contributing towards your care home fees and you choose to move into a home which charges a higher fee, the difference between the two amounts is paid by a third party, usually a relative. Third party payments are sometimes referred to as ‘top-up’ payments. Before you sign any contract, the home should give you written details of all the charges it intends to make in its ‘Statement of Purpose’ document. If there is anything that is not clear or which you do not understand, you should ask for advice. As the name suggests, this payment must be made by someone other than yourself or Adult Social Care. It can be a relative or friend, but it cannot be a ‘liable relative’ i.e. someone whose financial situation has been taken into account when your financial assessment was carried out by Adult Social Care. The general rule is that you cannot use your own money to fund a third party payment. However in certain specific circumstances you may make a third party payment from your own funds. These are:

• when you are eligible for the twelve-week property disregard (see page 42) or • where Adult Social Care have agreed to a deferred payment until your home is sold (see page 43). Adult Social Care recommends that you seek independent financial and legal advice if you are considering these options. If you need further advice about how a top up to your care home fees might be arranged please discuss this with your care manager. If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Adult Social Care, before the contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If you are already a resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

Care fees can increase It is usual for the fees charged by care homes to increase each year. If you are not paying your own fees, the amount that Adult Social Care can contribute may not increase at the same rate as the home fees increase. Any shortfall in fees must be met by a third party (top-up) payment – discussed above. The third party element of the fee can only be increased once in any financial year and as a guide, the amount should never increase by more than 25% a year.

You should receive at least one month’s notice that the third party payment is to increase. The person who makes the payment for you must sign a new contract with Adult Social Care if the amount of the third party payment increases. If you are already living in a care home, plan ahead and find out what help you will get from Adult Social Care when your savings fall below the £23,250 limit, explained on page 43.

Boscombe Pier

Visit www.carechoices.co.uk for further assistance with your search for care

Essential information Inspection and registration of care services All care providers must be registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. It regulates care provided through a range of methods including: • registering providers to ensure they are meeting the essential standards of quality and safety; • monitoring how providers comply with the standards; • promoting improvement in services;

From October 2014, following an inspection, each provider is given a quality rating on how it rates against national essential standards of quality and safety. Each service’s report and ratings can be seen on the CQC website: www.cqc.org.uk

For any enquiries or to register a concern, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

• using enforcement powers where necessary; • publishing up to date information about the compliance of adult social care providers with essential standards of safety and quality.

When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Comments, compliments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be difficult for you. Providers are required under essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If Adult Social Care have arranged and funded your care,

another option is to complain to your social worker/care manager or the Complaints Manager in your local council:

The Adults’ and Children’s Complaints Manager Bournemouth Borough Council, Town Hall, Bourne Avenue, Bournemouth BH2 6DY Email: socialcarecomplaints@bournemouth.gov.uk Tel: 01202 458953 The Complaints Manager Borough of Poole, Freepost RTHC-EHSG-LHYT, Adult Social Care, Civic Centre Annexe, Park Road, Poole BH15 2RT Email: comments.adultsocialcare@poole.gov.uk Tel: 01202 261158 The Complaints Manager Dorset County Council Adult and Community Services County Hall, Colliton Park Dorchester DT1 1XJ Email: dorsetdirect@dorsetcc.gov.uk Tel: 01305 221061

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Have your say about local services

Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both national and local level and will make sure that the views of the public and people who use services are taken into account. Dorset Healthwatch represents the views of people who use services, carers and the public on the Health and Wellbeing boards set up by local authorities, provides information and signposting about local health and care services and reports concerns about the quality of healthcare to Healthwatch England. Healthwatch England can then recommend that the Care Quality Commission take action.

To contact Healthwatch Dorset: In person at any Citizens Advice Bureau in Dorset, Poole or Bournemouth. To find your local office please see www.citizensadvice.org.uk or the useful contacts section of this Directory on page 50. Write to Local Healthwatch (free) at: Freepost RTJR-RHUJ-XBLH, Healthwatch Dorset, 896 Christchurch Road, Bournemouth BH7 6DL Telephone: 0300 111 0102 (calls cost the same as to 01 or 02 numbers) Email: www.healthwatchdorset.co.uk Further developments regarding Healthwatch England can be found at www.healthwatch.co.uk

Protecting vulnerable adults Who is at risk of abuse? People may be at risk of abuse if they: • depend on other people for their care; • are older, frail and unable to protect themselves;

because of race, ethnicity, religion, age, gender, disability or sexual orientation. Abuse can happen anywhere - at home, in a care home, hospital or day centre or in public.

• have mental health problems; • have a serious sight or hearing impairment;

Someone tells you about abuse If someone tells you they are being abused:

• have dementia;

• stay calm and listen to them;

• misuse alcohol or drugs; or

• offer them support;

• have a long-term illness.

• write down what they tell you using their own words;

• have a physical or learning disability;

What does abuse mean? Abuse takes many forms. It includes: • any form of harm such as: - hitting, injuring or restraining; - threatening, intimidating or humiliating; - sexual attention or activity that is not wanted; or - keeping someone on their own. • any form of neglect such as: - not giving the correct medicine; - not providing food or clothing; or - not arranging the right care. • financial abuse such as: - stealing or misusing money or property; or - pressure about wills or inheritance. • discrimination, i.e. treating someone less favourably

• keep any evidence safe; • get in touch with us or the police; or • in an emergency dial 999. Please do not: • press them for more details; • contact the alleged abuser; • promise to keep it secret; or • assume that someone else knows what's going on and will get in touch. All public services, police, local authorities and the NHS, take adult abuse very seriously - we usually refer to this as ‘Adult safeguarding’. However, adult protection from abuse is more effective if we all take responsibility for people at risk.

Visit www.carechoices.co.uk for further assistance with your search for care

Protecting vulnerable adults continued Reporting abuse If you know someone is being abused, or think they may be, call: • Dorset Direct on 01305 221016; • Borough of Poole Adult Social Care Help Desk on 01202 633902; or • Bournemouth Care Direct on 01202 454979. If it is outside of normal office hours, please call the Out of Hours Service on 01202 657279. If you think someone may be at immediate risk of harm contact the Police by calling 999. You can also tell a health or social care worker such as a social worker, nurse, doctor or occupational therapist. If you report abuse to Adult Social Care, they will: • take your concerns seriously; • deal with the matter sensitively;

• make sure the person is safe; and • investigate the situation fully. Adult Social Care will ask you to provide a name and contact details in case they need to get in touch to ensure they have all the information they need to keep the person safe.

The Registered Nursing Homes Association

Good nursing homes continue to provide a safe, comfortable, caring IS T E R E EG environment for anyone requiring NUR S ING HOME nursing – whether long-term or for SS O C IAT IO N short-stay respite, convalescence, or rehabilitation. The nursing home of today is a far cry from the outdated perception of latter years. Today’s nursing home combines an ambience of the client’s personal home, with quality furnishings and surroundings, together with a warm caring atmosphere backed up by qualified, professional nursing staff. A total package of care is provided, designed exclusively for the individual, which encompasses social, medical and welfare needs. It may be that you are making the choice, or more likely nowadays, a family member or close friend is looking on your behalf. There is one level of comfort that can go a long way to removing some of the concerns of placement – choosing a ‘Blue Cross’ home. A

What should you expect from a quality ‘Blue Cross’ home? • 24-hour nursing services provided by a team led by a qualified nurse.

comfortable ‘homely’ surroundings. Most homes have lifts, lounges, dining rooms and gardens/conservatories. • General welfare, social and occupational therapy activities designed to enhance the client’s quality of life. • Compassionate, palliative, and End of Life care working with the client, the relatives, and under professional medical direction. The most important consideration from your perspective is that the nursing home provides a holistic approach to care – all aspects of health are taken into consideration and the use of NHS or GP resources ensures prompt action. If you are frail or elderly, detecting health problems, and responding early, stops you suffering unnecessary pain or discomfort and prevents avoidable traumatic admission to hospital.

The Registered Nursing Homes Association John Hewitt House, Tunnel Lane, off Lifford Lane, Kings Norton, Birmingham B30 3JN Freephone: 0800 074 0194 Tel: 0121 451 1088 Fax: 0121 486 3175 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

• Accommodation furnished and equipped to provide

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

ADVERTISEMENT FEATURE

LEGAL HELP AND ADVICE It would be nice to think that your retirement and old age will be worry free. It can be. Advance thought and preparation can pay dividends for you and your loved ones at a time when you may be less able to cope by yourself. Some people are lucky enough never to need help with their ﬁnancial or personal arrangements. For many, though, health issues or general slowing down in old age mean that decisions and action on day to day matters (which seem routine when you were younger and ﬁtter) need to be taken by someone else on your behalf. If you take no steps to make arrangements yourself then the only course of action may be the appointment of a Deputy through the Court of Protection. The Court will oversee the actions of your Deputy and complicated work is necessary to comply with the Court’s requirements. A level of formality is needed which can seem harsh and intrusive, not to mention expensive.

The alternative is for you to make decisions yourself ahead of the difficult times which you may face in the future in the form of a Lasting Power of Attorney (LPA) for either your ﬁnancial or welfare affairs or both. An LPA enables you to appoint people of your choice to handle your affairs and gives your personal authority to them to act with greater ease on your behalf. It is important to note that if you have already made an Enduring Power of Attorney it will probably still be effective, but it would be sensible to take advice on whether a welfare LPA would suit your future needs. Dickinson Manser LLP has a large established team, ready to give you the beneﬁt of their experience, understanding and professionalism. To arrange an initial discussion, please contact Diane Vincent or Marie Rowe-Cousins on 01202 673071.

Let us help you relax and enjoy your retirement. Our team of exper ts is ready to help you with all aspects of: • Wills and Lasting Powers of Attorney • Protecting your assets for your family’s future benefit • Maximising your wealth (including equity release schemes) • Making all necessary arrangements for your future residence • Looking after your tax affairs from the completion of your Tax Return to Inheritance Tax and Capital Gains Tax advice • Cour t of Protection Call us for an initial discussion and allow us to put your mind at ease. Dickinson Manser. Ready when you need us.

Poole. 5 Parkstone Road. T. 01202 673071 Broadstone. 221 The Broadway T. 01202 692308 www.dickinsonmanser.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts Advice and advocacy services Age UK Independent charitable organisation dedicated to promoting the well-being of all older people.

Citizens Advice Bureaux (CABs) Help people resolve legal, money and other problems by providing free, independent and confidential advice.

Age UK Bournemouth 700 Wimborne Road, Winton, Bournemouth, Dorset BH9 2EG Tel: 01202 530530

Bournemouth CAB West Wing, Town Hall, Bourne Avenue, Bournemouth BH2 6DX Tel: 03444 111444

Age UK Dorchester Rowan Cottage, 4 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 269444

Christchurch CAB 2 Sopers Lane, Christchurch, Dorset BH23 1JG Tel: 0344 245 1291

Age UK Poole Community Hall, Old Rope Walk, Blandford Road, Poole, Dorset BH15 4AU Tel: 01202 666195

Dorchester CAB 1 Acland Road, Dorchester Dorset DT1 1JW Tel: 0344 245 1291

Alzheimer’s Society Leading the fight against dementia.

East Dorset CAB Hanham Road, Wimborne Dorset BH21 1AS Tel: 0344 245 1291

Dorset office The Lodge, Administration Block, Alderney Hospital, Ringwood Road, Poole BH12 4NB Tel: 01202 716393 Bournemouth and Poole Advocacy and IMHA (Independent Mental Capacity Advocacy) Service Long-established advocacy service for adults who suffer from severe and enduring mental health illness. c/o 59 Southbourne Road Bournemouth BH6 5AQ (Mailing address only) Tel: 01202 422140 Email: bpas@rethink.org Care Choices Publishers of Care Services Directories around the country, helpful website and free helpline for care seekers. Helpline: 0800 389 2077 Web: www.carechoices.co.uk Care Quality Commission The national registration and inspection body for care services. See page 46 for further information. The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk

Ferndown CAB 1A Princes Court, Princes Road, Ferndown BH22 9JG Tel: 0344 245 1291 North Dorset CAB 4 Newbury Court, Gillingham Dorset SP8 4QX Tel: 0344 245 1291 Poole CAB 54 Lagland Street, Poole Dorset BH15 1QG Tel: 0344 245 1291 Dorset Advocacy Develops and uses excellent practice to ensure people can speak up, promote their rights and play a full part in the life of their communities. Dorset Advocacy also provides advocacy for carers. Unit 13-15, Jubilee Court, Paceycombe Way, Poundbury Dorchester DT1 3AE Tel: 0300 343 7000 Email: enquiries@dorsetadvocacy.co.uk Independent Mental Capacity Advocacy (IMCA) hotline: 0845 389 1762

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Advice and advocacy services continued Dorset Clinical Commissioning Group Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG Tel: 01202 541400 Fax: 01202 541402 Vespasian House Bridport Road, Dorchester DT1 1TS Tel: 01305 368900 Fax: 01305 368947 Email: feedback@dorsetccg.nhs.uk Help and Care An independent charity supporting older people and carers in Bournemouth, Poole and Dorset. The Pokesdown Centre, 896 Christchurch Road, Bournemouth BH7 6DL Tel: 0300 111 3303

My life my care See page 6 for further details. www.mylifemycare.com

Complaints advice Adult Social Care Dorset Adult Social Services Complaints Manager Tel: 01305 221061 Borough of Poole Complaints Manager, Adult Social Care Tel: 01202 261158

Bournemouth Borough Council Adults’ and Children’s Complaints Manager Tel: 01202 458953 NHS Dorset Complaints Tel: 01305 368926 Email: complaints@dorsetccg.nhs.uk

Councils Dorset County Council Adult and Community Services Colliton Park, Dorchester, Dorset DT1 1XJ Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk Borough of Poole Poole Adult Social Care Help Desk Civic Centre Annexe, Poole BH15 2RU Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk Bournemouth Care Direct (first point of contact for Bournemouth Council’s Adult Social Care Services) Customer Services Centre St Stephen’s Road, Bournemouth BH2 6EB Tel: 01202 454979 Web: www.bournemouth.gov.uk/adultsocialcare

Christchurch Borough Council Civic Offices, Bridge Street, Christchurch, Dorset BH23 1AZ Tel: 01202 495000 East Dorset District Council Council Offices, Furzehill, Wimborne, Dorset BH21 4HN Tel: 01202 886201 North Dorset District Council Nordon, Salisbury Road, Blandford Forum, Dorset DT11 7LL Tel: 01258 454111 Purbeck District Council Westport House, Worgret Road, Wareham, Dorset BH20 4PP Tel: 01929 556561

Visit www.carechoices.co.uk for further assistance with your search for care

What do you see? Creative souls or life in a care home?

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, it’s a chance to demonstrate their creativity.

The Potteries care home, 187 York Road, Broadstone BH18 8ES

To ﬁnd out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries

Useful contacts continued Councils continued West Dorset District Council South Walks House, South Walks Road, Dorchester, Dorset DT1 1UZ Tel: 01305 251010

Weymouth and Portland Borough Council Council Offices, North Quay, Weymouth, Dorset DT4 8TA Tel: 01305 838000

Direct Payments advice See page 8 for further information. Bournemouth Direct Payments Support Service Enham Independent Living Your Way Tel: 01202 593039 or 0845 504 0722 Minicom: 0845 504 0723 Email: directpayments.bmth@enham.org.uk Web: www.enham.org.uk/selfdirectedsupport Dorset Direct Payments and Support Service Tel: 0845 504 0726 Email: directpayments.dorset@enhamtrust.org.uk

Poole Direct Payments Support Service Penderels Trust, Arena Business Centres Ltd, 9 Nimrod Way, Ferndown Industrial Estate, Ferndown BH21 7UH Tel: 0845 600 0289 Fax: 01202 862571 Email: poole@penderelstrust.org.uk Web: www.penderelstrust.org.uk

Learning Disability

Mental Health

Services are based on giving a combination of care and practical support to help people with a learning disability lead full and interesting lives.

MIND Support and advice for those with mental health issues. 11 Shelley Road, Boscombe, Bournemouth BH1 4JQ Tel: 01202 392910 Email: contact@dorsetmind.org.uk Web: www.dorsetmind.org.uk

Dorset Learning Disability Services Redwood Business Centre, NE Wing, Redwood House Hawthorne Road, Charlton Down, Dorset DT2 9RL Tel: 01305 213815

NHS Patient Advice and Liaison Service (PALS) PALS is a free, confidential and impartial service that is independent to the wards or clinical team. If you have a concern, you may, as a first port of call, contact PALS to help sort out any problems quickly and easily. Patient Advice and Liaison Service Dorset Healthcare University Foundation Trust, Sentinel House, Nuffield Industrial Estate, Poole, Dorset BH17 0RB Freephone: 0800 587 4997 Email: pals@dhuft.nhs.uk Web: www.dorsethealthcare.nhs.uk/trust/quality/pals.htm

Visit www.carechoices.co.uk for further assistance with your search for care

Harbour House

Residential Care Home for the Elderly

In 1964, Eileen Moorland, a well-known local Quaker, founded Harbour House to provide older people with purpose built accommodation and care in a friendly environment. Harbour House is a charity and is managed by the Registered Manager, Anna Filsell and overseen by a committee of volunteers. We pride ourselves on offering a stimulating, comfortable and homely atmosphere for 33 older residents. Our home overlooks West Bay Harbour. It enjoys a sunny, sheltered position by the sea close to a number of small shops. The bus stops are close by, and West Bay Church is in easy walking distance. For those residents who are 4XDNHUV WKH ORFDO )ULHQGVÂˇ 0HHWLQJ +RXVH LV MXVW WZR PLOHV DZD\ LQ WKH EXVWOLQJ PDUNHW WRZQ RI %ULGSRUW

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Tel: 01308 423277 Email: westbayhousing@btconnect.com

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West Dorset Beaminster care homes BARNES LANE, 13-15 Beaminster, Dorset DT7 3LS Tel: 01308 862534

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COLCOMBE COTTAGE Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 867547 LDA YA

HIGHCROFT AND VALLEY VIEW Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 867444 LDA YA

HOMESTEAD, THE 101 West Bay Road, Bridport, Dorset DT6 4AY Tel: 01308 423338

HYDE RESIDENTIAL HOME, THE Walditch, Bridport, Dorset DT6 4LB Tel: 01308 887869 Advert page 58

BROADWINDSOR HOUSE Broadwindsor, Beaminster, Dorset DT8 3PX Tel: 01308 868353

Bridport care homes CONEYGAR LODGE Coneygar Park, Bridport, Dorset DT6 3BA Tel: 01308 427365 DRAYTON HOUSE RESIDENTIAL CARE HOME 50 West Allington, Bridport, Dorset DT6 5BH Tel: 01308 422835

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GREENHILLS 32 St Andrews Road, Bridport, Dorset DT6 3BQ Tel: 01308 422159 OP D PD LDA SI YA

SIDNEY GALE HOUSE Flood Lane, Bridport, Dorset DT6 3QG Tel: 01308 423782

HARBOUR HOUSE George Street, West Bay, Bridport, Dorset DT6 4EY Tel: 01308 423277 Advert page 54

ST ANDREW’S ROAD, 193 Bridport, Dorset DT6 3BT Tel: 01308 425824

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Bridport care homes with nursing ST JAMES’ PARK NURSING HOME Higher Street, Bradpole, Bridport, Dorset DT6 3EU Tel: 01308 887974 Advert page 58

Charmouth care homes THISTLEGATE HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BY Tel: 01297 560569 OP D

Charmouth care homes with nursing BYMEAD HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Advert page 56 OP PD Service User Bands

Visit www.carechoices.co.uk for further assistance with your search for care

West Dorset

Dorchester care homes AVENUE HOUSE 8 Weymouth Avenue, Dorchester, Dorset DT1 2EN Tel: 01305 265365 BIRCH WAY, 23 Charlton Down, Dorchester, Dorset DT2 9XX Tel: 01305 259852

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CULLIFORD HOUSE Icen Way, Dorchester, Dorset DT1 1ET Tel: 01305 266054 DICK Oâ&#x20AC;&#x2122;TH BANKS ROAD, 5 Crossways, Dorchester, Dorset DT2 8BJ Tel: 01305 852081

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FRIARS CLOSE, 11 Dorchester, Dorset DT1 2AD Tel: 01305 262046

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GLENCAIRN HOUSE RESIDENTIAL HOME 16-17 Cornwall Road, Dorchester, Dorset DT1 1RU Tel: 01305 268399 Advert below

GRASSINGTON HOUSE 50 Prince of Wales Road, Dorchester, Dorset DT1 1PP Tel: 01305 267968

GROSVENOR CRESCENT, 5 Dorchester, Dorset DT1 2BA Tel: 01305 269547

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DORSET LEARNING DISABILITY SERVICE 4 Evie Place, Kings Road, Dorchester, Dorset DT1 1NJ Tel: 01305 213815 LDA YA

GROVE LODGE Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW Tel: 01300 320098 OP D

EDWARD ROAD, 20 Dorchester, Dorset DT1 2HL Tel: 01305 266813

LYTCHETTS 4 Chalky Road, Broadmayne, Dorchester, Dorset DT2 8PJ Tel: 01305 853524 OP

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BYMEAD HOUSE NURSING & RESIDENTIAL HOME

Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to ďŹ nd. Almost all purpose built with superb views, excellent facilities, qualiďŹ ed nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere.

â&#x20AC;˘ Enquiries and visits welcome anytime â&#x20AC;˘ Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Email: bymeadhouse@gmail.com Web: www.bymeadhouse.com Proprietor: Miss S Blacklock RGN NDN RHV

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West Dorset

Dorchester care homes continued MAIDEN CASTLE HOUSE 12-14 Gloucester Road, Dorchester, Dorset DT1 2NJ Tel: 01305 251661 Advert page 5 OP D PD SI YA

PRINCE OF WALES ROAD, 3 Dorchester, Dorset DT1 1PW Tel: 01305 269208

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MAIDEN CASTLE ROAD, 56 Dorchester, Dorset DT1 2ES Tel: 01305 265097

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PRINCE OF WALES ROAD, 5 Dorchester, Dorset DT1 1PW Tel: 01305 251935

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ROMULUS CLOSE, 4 Dorchester, Dorset DT1 2TH Tel: 01305 263479

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MONTROSE 40 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 262274 OP D

THORNHILL CLOSE, 2 Dorchester, Dorset DT1 2RE Tel: 01305 266589

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PARK HOUSE Martinstown, Dorchester, Dorset DT2 9JN Tel: 01305 889420 OP D PD LDA SI YA

WOLFETON MANOR 16 East Hill, Charminster, Dorchester, Dorset DT2 9QL Tel: 01305 262340

MONMOUTH ROAD, 97 Dorchester, Dorset DT1 2DF Tel: 01305 266430

Dorchester care homes with nursing BELLE ROSE NURSING HOME LTD 12 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 265787

GREENBUSHES NURSING HOME 10-12 Weymouth Avenue, Dorchester, Dorset DT1 2EN Tel: 01305 262192 OP D OP LDA MH AD

CASTLE VIEW Bridport Road, Poundbury, Dorchester, Dorset DT1 2NH Tel: 01305 756476 Advert outside back cover CERNE ABBAS Cerne Abbas, Dorchester, Dorset DT2 7AL Tel: 01300 341008 CHESTNUT HOUSE NURSING HOME Chestnut Road, Charlton Down, Dorchester, Dorset DT2 9FN Tel: 01305 257254 CHEVERELS CARE HOME WITH NURSING 52 Dorchester Road, Maiden Newton, Dorchester, Dorset DT2 0BE Tel: 01300 320348 Advert page 22 Service User Bands

MARLEY HOUSE Winfrith Newburgh, Dorchester, Dorset DT2 8JR Tel: 01305 852858 OP

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SIGNATURE HOUSE 2 Maumbury Gardens, Dorchester DT1 1GR Tel: 01305 257248

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SOMERLEIGH COURT Somerleigh Road, Dorchester, Dorset DT1 1AQ Tel: 01305 211833

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STEEPLETON MANOR CARE HOME Winterbourne Steepleton, Dorchester, Dorset DT2 9LG Tel: 01305 889316 Advert page 22 OP WHITWAY HOUSE Winterbourne Steepleton, Dorchester, Dorset DT2 9LG Tel: 01305 889455 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care

West Dorset

Lyme Regis care homes CLARONDENE RESIDENTIAL CARE HOME View Road, Lyme Regis, Dorset DT7 3AA Tel: 01297 442876

FAIRFIELD HOUSE RESIDENTIAL CARE HOME Charmouth Road, Lyme Regis, Dorset DT7 3HH Tel: 01297 443513 OP D PD

SHIRE HOUSE CARE HOME Sidmouth Road, Lyme Regis, Dorset DT7 3ES Tel: 01297 442483

TREETOPS RESIDENTIAL CARE HOME Overton, Timber Hill, Lyme Regis, Dorset DT7 3HQ Tel: 01297 443821 OP D SI

Lyme Regis care homes with nursing LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis, Dorset DT7 3HX Tel: 01297 442322 OP D PD SI YA

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

A choice of elderly care options, here for you in the South East We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options in Bournemouth, Poole and Dorset. What’s more, you don’t need our health insurance to stay with us. To discuss your elderly care options at your nearest Bupa care home, talk to us today Call

0333 220 4756 †

†Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

West Dorset

Sherborne care homes EASTBURY HOUSE Long Street, Sherborne, Dorset DT9 3BZ Tel: 01935 812132 GARDEN HOUSE Priestlands, Sherborne, Dorset DT9 4HN Tel: 01935 813188

LUDBOURNE HALL South Street, Sherborne, Dorset DT9 3LT Tel: 01935 816382

OLD VICARAGE, THE Leigh, Sherborne, Dorset DT9 6HL Tel: 01935 873033

HAYES, THE Culverhayes, Long Street, Sherborne, Dorset DT9 3ED Tel: 01935 814043 OP D PD SI

RAWLEIGH HOUSE The Avenue, Sherborne, Dorset DT9 3AJ Tel: 01935 816630 OP PD LDA SI YA

Sherborne care homes with nursing ABBEY VIEW Fairfield, Bristol Road, Sherborne, Dorset DT9 4HG Tel: 01935 813222 Advert outside back cover

RIVERSIDE NURSING HOME Riverside House, Westbury, Sherborne, Dorset DT9 3QZ Tel: 01935 812046 OP

Weymouth care homes AGINCOURT CARE HOME 116 Dorchester Road, Weymouth, Dorset DT4 7LG Tel: 01305 777999 BOSWORTH CARE HOME 6 Southdown Avenue, Weymouth, Dorset DT3 6HR Tel: 01305 833100

OP YA

DANMOR LODGE 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH Tel: 01305 775462 Advert page 60

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BUXTON HOUSE 423b Radipole Lane, Weymouth, Dorset DT4 0QJ OP D PD SI YA Tel: 01305 760834 Advert page 5 CHESTNUTS RESIDENTIAL HOME 93b Wyke Road, Weymouth, Dorset DT4 9QS Tel: 01305 784996 CRANFORD AVENUE, 3 Weymouth, Dorset DT4 7TN Tel: 01305 839318

LDA YA

CRECY RESIDENTIAL HOME 45 Spa Road, Weymouth, Dorset DT3 5EP OP D PD MH SI YA Tel: 01305 769911 Service User Bands

Weymouth Harbour

Visit www.carechoices.co.uk for further assistance with your search for care

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â&#x20AC;˘ Situated near to the beautiful Weymouth Coastline â&#x20AC;˘ Comfortable rooms, most with en-suite facilities â&#x20AC;˘ Two lounges â&#x20AC;˘ Spacious conservatory â&#x20AC;˘ Two 8-person passenger lifts giving level access to all rooms â&#x20AC;˘ Hydrotherapy baths

â&#x20AC;˘ Qualified massage, aromatherapy & reflexology â&#x20AC;˘ 24-hour care for respite or long-term requirements â&#x20AC;˘ Day-care facilities with free transport for the elderly at home â&#x20AC;˘ Complimentary use of our own mobility scooter â&#x20AC;˘ Full & varied programme of events for residents including day trips, visits to shows and Keep Fit to Music held in the home

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GOLDCREST RESIDENTIAL HOME

Specialist in Dementia Care 183 Dorchester Road, Weymouth, Dorset DT4 7LF

â&#x20AC;˘ Warm & homely, 24-hour caring service â&#x20AC;˘ Bright, comfortable single rooms â&#x20AC;˘ Specialist care for Alzheimerâ&#x20AC;&#x2122;s and other dementia related illnesses

â&#x20AC;˘ All rooms en-suite â&#x20AC;˘ Close to sea and town centre â&#x20AC;˘ Respite & day care

Tel: 01305 830400 â&#x20AC;˘ Fax: 01305 781810 Email: bookstand@lineone.net â&#x20AC;˘ Admin: 07702 011523

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

â&#x20AC;˘ extra information, photos and direct website links for hundreds of providers â&#x20AC;˘ request a brochure â&#x20AC;˘ checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

West Dorset

Weymouth care homes continued FORESTERS 18/20 Alexandra Road, Weymouth, Dorset DT4 7QQ Tel: 01305 777189

LEGH HOUSE 117 Rylands Lane, Weymouth DT4 9QB Tel: 01305 773663 OP PD LDA SI YA MOUNT PLEASANT 21 Mount Pleasant Avenue, Weymouth, Dorset DT3 5JF Tel: 01305 760903 Advert page 5

FRIARY HOUSE 26 Carlton Road North, Weymouth, Dorset DT4 7PY Tel: 01305 782574

OP D PD SI YA

GOLDCREST RESIDENTIAL HOME 183 Dorchester Road, Weymouth, Dorset DT4 7LF Tel: 01305 830400 Advert page 60 OP D PD MH SI

PRIMROSE LODGE 121/122 Dorchester Road, Weymouth, Dorset DT4 7LG Tel: 01305 786568 OP RAGLAN HOUSE 3 Carlton Road South, Weymouth, Dorset DT4 7PL Tel: 01305 784192 OP D PD LDA MH SI YA AD

INGLESIDE RESIDENTIAL CARE HOME 648 Dorchester Road, Weymouth, Dorset DT3 5LG Tel: 01305 812667

KINGSLEY COURT CARE HOME 28 Dorchester Road, Weymouth, Dorset DT4 7JU Tel: 01305 782343 KIRTLETON AVENUE, 10 Weymouth, Dorset DT4 7PT Tel: 01305 771207

RODLANDS CARE HOME 4 Ullswater Crescent, Radipole, Weymouth, Dorset DT3 5HE Tel: 01305 782736

OP TRAFALGAR CARE HOME 207 Dorchester Road, Weymouth, Dorset DT4 7LF Tel: 01305 777567 OP D PD MH SI

OP D PD LDA MH SI YA AD

LAWNS, THE Fernhill Avenue, Weymouth, Dorset DT4 7QU Tel: 01305 760881

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WEYMOUTH AFTERCARE CENTRE Carlton House, 9 Carlton Road North, Weymouth, Dorset DT4 7PX Tel: 01305 779084

Weymouth care homes with nursing AVON LEA NURSING HOME LTD 66 Dorchester Road, Weymouth, Dorset DT4 7JZ Tel: 01305 776094

QUEEN CHARLOTTE, THE 432 Chickerell Road, Chickerell, Weymouth, Dorset DT3 4DQ Tel: 01305 773128

OP D MH YA

FAIRFIELD HOUSE 41 Putton Lane, Chickerell, Weymouth DT3 4AJ Tel: 01305 779933 OP D PD MH SI YA

SUNNY BANK 4-6 Wyke Road, Weymouth, Dorset DT4 9QE Tel: 01305 783558

HIGHCLERE HOUSE CARE HOME Cross Road, Weymouth, Dorset DT4 9QX Tel: 01305 233300

WEYMOUTH CARE HOME 21 Glendinning Avenue, Weymouth, Dorset DT4 7QF Tel: 01305 784518 Advert page 22 OP D PD YA

Service User Bands

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OP D

Visit www.carechoices.co.uk for further assistance with your search for care

West Dorset

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

Care Select has been written for the relatives of someone needing care. It provides additional guidance to the Directory and will delve into the practical and emotional issues facing families and carers when the time comes to find care.

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I K KNOW WHICH TO CHOOSE?

SN’T AGREE? WHAT IF MUM DOESN’T ESN’T

WHAT ARE THE CARE OPTIONS?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT? CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WE AFFORD IT? WHAT IF MUM DOESN’T AGREE AGREE?

OOS ? HOW WILL I KNOW WHICH TO CHOOSE? HOW O CHOOSE? OOSE?

TIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE OPTIONS? TH

? CAN WE AFFORD IT? CAN W IT? WE CHOOSE? SE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL

? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? E? W

S? O S? WHAT OPTIONS? ? WHAT ARE THE C CARE O OPTIONS? W ARE

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

HOW WILL I KNOW WHICH TO CHOOSE?

PTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS?

WHAT IF I MAKE THE WRONG CH CHOICE?

CAN WE AFFORD IT?

HOW WILL I KNOW OW WHICH TO CHOOSE?

CAN WE AFFORD IT?

WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT ARE THE CARE OPTIONS?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF MUM DOESN’T AGREE?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE?

Service User Bands

WWW.CARESELECT.CO.UK OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Dorset Blandford care homes CASTLEMAN HOUSE Fairfield Bungalows, Blandford Forum, Dorset DT11 7HS Tel: 01258 452315 OP D LARKS LEAS Milldown Road, Blandford Forum, Dorset DT11 7DE Tel: 01258 452777 Advert page 72 MILLBROOK HOUSE LTD Child Okeford, Blandford Forum, Dorset DT11 8EY Tel: 01258 860330

SMALLWOOD Wards Drove, Blandford St. Mary, Blandford Forum, Dorset DT11 9LZ Tel: 01258 488451

LDA YA

SPETISBURY MANOR Spetisbury, Blandford Forum, Dorset DT11 9EB Tel: 01258 857378 Advert page 84

WHITECLIFFE HOUSE Whitecliffe Mill Street, Blandford Forum, Dorset DT11 7BQ Tel: 01258 450011 Advert outside back cover

Blandford care homes with nursing BLANDFORD GRANGE CARE HOME Milldown Road, Blandford Forum, Dorset DT11 7DE Tel: 01258 458214 Advert page 64

OP D YA

Hambledon Hill

Service User Bands

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North Dorset

Gillingham care homes HYDE ROAD, 7 Gillingham, Dorset SP8 4BX Tel: 01747 822241

PD LDA SI

KENDAL BANK CARE Quarr, Gillingham, Dorset SP8 5PB Tel: 01747 825666

MALTHOUSE, THE Bay Road, Gillingham, Dorset SP8 4EW Tel: 01747 822667

MULBERRY COURT AND SCOPE INCLUSION DORSET Common Mead Lane, Gillingham, Dorset SP8 4RE Tel: 01747 822241

OP PD LDA SI YA

ST MARTIN’S Queen Street, Gillingham, Dorset SP8 4DZ Tel: 01747 823221 Advert page 5

OP D PD SI YA

St Denis Lodge

Blandford Grange a modern purpose built Care Home, providing 24 hour nursing and dementia care in a warm and friendly environment for all of its residents

Residential home

St Denis Lodge is a beautifully appointed house with an attractive garden and conservatory. We would welcome an opportunity to show you why it is one of the most highly regarded homes in the area. Contact us for more on 01747 854596 or visit www.stdenislodge.co.uk

Blandford Grange

St Denis Lodge, Salisbury Road, Shaftesbury, Dorset SP7 8BS

CARE HOME

Nazareth Lodge Residential Care Home - Sturminster Newton

BLANDFORD FORUM

Blandford Grange Garnge Care Home • Milldown Road Blandford Forum • Dorset • DT11 7DE

t: 01258 458 214 blandfordgrange@lifestylecare.co.uk www.lifestylecare.co.uk

Tel: 01258 472511 Penny Street, Sturminster Newton, Dorset DT10 1DE

All Standards inspected by the CQC in January 2014 have been “Fully Met” Situated in the pretty market town of Sturminster Newton, Dorset this delightful home offers exceptionally high standards of personal care to just 24 residents, à la carte menus using home grown fruit and vegetables and an extensive programme of activities. • Awarded highest accolade of “Beacon” status for its “End of Life Care” programme • Achieved multiple awards including “Nutrition and Hydration Award 2013”, “Care Newcomer Award 2013” and “Care Chef 2014 ﬁnalist” • First care home in the South West to achieve the “Silver” Food for Life Catering Mark

For more information, look at our website www.nazareth-lodge.co.uk email: care@nazareth-lodge.co.uk

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Dorset

Gillingham care homes with nursing GILLINGHAM GRANGE Fernbrook Lane, Shaftesbury Road, Gillingham, Dorset SP8 4LL Tel: 01747 834020

OP D

MELLOWES NURSING HOME, THE Common Mead Lane, Gillingham, Dorset SP8 4RE Tel: 01747 898125 Advert page 58

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ST DENIS LODGE RESIDENTIAL HOME Salisbury Road, Shaftesbury, Dorset SP7 8BS Tel: 01747 854596 Advert page 64

OLD RECTORY, THE High Street, Stalbridge, Sturminster Newton, Dorset DT10 2LL Tel: 01963 362624

OP D

Shaftesbury care homes CASTLE HILL HOUSE Bimport, Shaftesbury, Dorset SP7 8AX Tel: 01747 854699 LADIGNAC CARE HOME 38 Crookhays, Shaftesbury, Dorset SP7 8DX Tel: 01747 854978

LDA

Shaftesbury care homes with nursing CEDARS NURSING HOME, THE Angel Lane, Shaftesbury, Dorset SP7 8DF Tel: 01747 852860

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Sturminster Newton care homes HILLCREST HOUSE Church Hill, Stalbridge, Sturminster Newton, Dorset DT10 2LR Tel: 01963 363861 IVERS Hains Lane, Marnhull, Dorset DT10 1JU Tel: 01258 820164 NAZARETH LODGE Penny Street, Sturminster Newton, Dorset DT10 1DE Tel: 01258 472511 Advert page 64

LDA

SANDHILLS Lower Road, Stalbridge, Sturminster Newton, Dorset DT10 2NJ Tel: 01963 362247 OP D PD LDA SI YA

Sturminster Newton care homes with nursing NEWSTONE HOUSE Station Road, Sturminster Newton, Dorset DT10 1BD Tel: 01258 474530 Advert outside back cover OP D

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Purbeck Swanage care homes CLIFFTOP CARE HOME 8 Burlington Road, Swanage, Dorset BH19 1LS Tel: 01929 422091 HEATHCOTE CARE HOME 6 Cecil Road, Swanage, Dorset BH19 1JJ Tel: 01929 423778 Advert below WALC HOUSE 1 Springfield Road, Swanage, Dorset BH19 1HD Tel: 01929 422200

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WORDSWORTH HOUSE CARE HOME Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01929 423614

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YORK HOUSE CARE HOME 8/10 Cauldon Avenue, Swanage, Dorset BH19 IPQ Tel: 01929 425588

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Swanage care homes with nursing GAINSBOROUGH CARE HOME 53 Ulwell Road, Swanage, Dorset BH19 1LQ Tel: 01929 422500 OP D PD MH SI OLD RECTORY NURSING AND RESIDENTIAL HOME, THE 56 High Street, Langton Matravers, Swanage, Dorset BH19 3HB Tel: 01929 425383

WORDSWORTH HOUSE CARE HOME Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01929 423614

OP D PD

Wareham care homes ANGLEBURY COURT 21 Bonnets Lane, Wareham, Dorset BH20 4HB Tel: 01929 552585

OP D

We specialise in residential care for people living with memory and behavioural problems that can be brought on by the various forms of dementia and neuro-degenerative conditions. We are able to offer a further specialism in that we are able to manage those dementia sufferers who exhibit unusual, disturbed and challenging behaviours that other homes are unable or unwilling to cater for. Please contact us for further details.

Tel: 01929 423778 Email: info@heathcotecarehome.com 6 Cecil Road, Swanage, Dorset BH19 1JJ www.heathcotecarehome.com

Service User Bands

CASTLE FARM CARE HOME Castle Farm Road, Lytchett Matravers, Poole, Dorset BH16 6BZ Tel: 01258 857642 Advert page 72

PENROSE 6 Filleul Road, Sandford, Wareham, Dorset BH20 7AP Tel: 01929 552100

LDA

PEVERIL Springbrook Close, Harmans Cross, Wareham, Dorset BH20 5HS Tel: 01929 480764

LDA

PURBECK CARE East Stoke, Wareham, Dorset BH20 6AT Tel: 01929 552201

LDA YA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Dorset Christchurch care homes AVON LEE LODGE Preston Lane, Burton, Christchurch, Dorset BH23 7JU Tel: 01202 476736 Advert page 68 AVONDENE CARE HOME 171 Stanpit, Christchurch, Dorset BH23 3LY Tel: 01202 483991 Advert page 68 BROOK HOUSE RESIDENTIAL CARE HOME 213 Barrack Road, Christchurch, Dorset BH23 2AX Tel: 01202 483960 GREENWAYS 61 Greenways, Highcliffe, Christchurch, Dorset BH23 5BB Tel: 01202 483360

PRINCIPLE HOUSE 95 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RA Tel: 01425 277707 OP LDA YA

QUEENSMEAD 1 Bronte Avenue, Christchurch, Dorset BH23 2LX Tel: 01202 485176 Advert page 5 OP D PD SI YA RESIDE AT STOUR ROAD 14 Stour Road, Christchurch, Dorset BH23 1PS Tel: 01202 481160

PD LDA SI YA

LAURELS, THE 195 Barrack Road, Christchurch, Dorset BH23 2AR Tel: 01202 470179 MANOR ROAD, 6 Christchurch, Dorset BH23 1LU Tel: 01202 483360

NASEBY CARE HOME 8 Avenue Road, Christchurch, Dorset BH23 2BY Tel: 01202 471096

OP D

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RIVENDELL 19 Lynton Crescent, St. Catherineâ&#x20AC;&#x2122;s Hill, Christchurch, Dorset BH23 2SD Tel: 01202 476663

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TOUCHWOOD 13 Somerset Road, Christchurch, Dorset BH23 2ED Tel: 01202 487575 OP LDA YA

Wimborne Minster

Service User Bands

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Imagine life... Recently refurbished and extended, Avon Lee Lodge Residential Care Home is aiming to change perceptions of elderly care; landscaped level gardens with views of the New Forest â&#x20AC;˘ Beautiful and Family run with a high staff to resident ratio â&#x20AC;˘ Small TV, telephone, internet and Sky+* point in each room â&#x20AC;˘ HD 8 person lift to all floors â&#x20AC;˘ Cinema, and conservatory â&#x20AC;˘ Wirelesslibrary nursecall system for maximum independence â&#x20AC;˘ Fully accessible with integrated chair hoist â&#x20AC;˘ Spa hydrotherapybaths bath to help increase well being â&#x20AC;˘ Shuttle service to Christchurch â&#x20AC;˘ Regular organised outings â&#x20AC;˘ Plus many more features â&#x20AC;˘

Avon Lee Lodge has been designed to provide our residents with maximum independence, encompassing a community feel in a pleasant, safe, and homely environment. Call for a brochure or visit our website for more details.

Avon Lee Lodge Excellence in Residential Care

*Additional subscription charges may apply. Pictures shown are artists impressions only, final finish may vary slightly.

Preston Lane, Burton, Christchurch BH23 7JU t 01202 476 736 f 01202 568 130 e info@avonleelodge.co.uk www.avonleelodge.co.uk

... a haven of tranquillity in perfect surroundings

Chaseborough House Village Hall Lane, Three Legged Cross, Dorset, BH21 6SG Set in a beautiful semi rural location. New Owner and Registered Manager Christine Watson has over 30 years experience of working with the elderly. She and her dedicated, trained staff offer kindness and excellent care to our residents. Food is home cooked, fresh fruit and snacks always available. Visitors are always welcome. Competitive rates.

Tel 01202

822908 chaseboroughcare@hotmail.co.uk

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Homefield Grange CARE HOME HomeďŹ eld Grange is an exclusive care home development and provides luxurious accommodation for 64 elderly people. HomeďŹ eld Grange, a Maria Mallaband Home, specialises in nursing, residential and dementia nursing care. Decorated to a hotel standard, the home provides ďŹ ve-star, luxurious accommodation. Surrounded by beautiful gardens, the home boasts cafĂŠs, a cinema room, a hair and beauty salon and sweet shop.

Tel: 01202 238700 Email: homeďŹ eld.grange@mmcg.co.uk Web: www.mmcgcarehomes.co.uk HomeďŹ eld Grange, Salisbury Road, Christchurch, Dorset BH23 7AR

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Advertisers are highlighted

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

East Dorset

Christchurch care homes with nursing AVON REACH Farm Lane, Mudeford, Christchurch, Dorset BH23 4AH Tel: 01425 272666 Advert outside back cover AVON VIEW Loring Road, Christchurch, Dorset BH23 2GZ Tel: 01202 485170

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BRAMBLEGATE 92 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RF Tel: 01425 276846

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HIGHCLIFFE NURSING HOME 5 Stuart Road, Highcliffe, Christchurch, Dorset BH23 5JS Tel: 01425 272093 Advert page 66

OP D

HOMEFIELD GRANGE Salisbury Road, Winkton, Christchurch BH23 7AR Tel: 01202 238700 Advert page 68

OP D

NEWTOWN HOUSE Waterford Road, Highcliffe, Christchurch, Dorset BH23 5JW Tel: 01425 272073 OP

PINEBEACH NURSING HOME 53 Southcliffe Road, Friars Cliff, Christchurch, Dorset BH23 4EW Tel: 01425 273122

SILVERWAYS NURSING HOME Silver Way, Highcliffe-on-Sea, Christchurch, Dorset BH23 4LJ Tel: 01425 272919 Advert page 68

Ferndown care homes ABBEY ROSE Cedar Avenue, St Leonards, Ringwood, Hampshire BH24 2QG Tel: 01202 877764 OP D PD MH SI

FAIRLAWN St Maryâ&#x20AC;&#x2122;s Road, Ferndown, Dorset BH22 9HB Tel: 01202 877277 Advert page 5 OP D PD SI YA

CHESTNUT LODGE 43 Glenwood Road, West Moors, Ferndown, Dorset BH22 0EN Tel: 01202 892116

FIVE GABLES CARE HOME 268 Station Road, West Moors, Ferndown, Dorset BH22 0JF Tel: 01202 875130

CLARENCE HOUSE 6 Dudsbury Crescent, Ferndown, Dorset BH22 8JF Tel: 01202 894359 DENEWOOD HOUSE CARE HOME 12/14 Denewood Road, West Moors, Ferndown, Dorset BH22 0LX Tel: 01202 892008 Service User Bands

OP D PD SI

FOXES MOON RESIDENTIAL HOME 40 Ringwood Road, St Ives, Ringwood, Hampshire BH24 2NY Tel: 01425 474347 Advert page 36 GABLES, THE 7 West Moors Road, Ferndown, Dorset BH22 9SA Tel: 01202 855909

OP D

LDA

Visit www.carechoices.co.uk for further assistance with your search for care

Waypoints Verwood

Waypoints Upton

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A Waypoints home is more than a building where people with dementia live – it’s a way of life.

We passionately believe people living with dementia can lead active, creative and fulﬁlling lives in a safe supportive environment where their needs are understood and met. Waypoints Upton is a 64-bed home with a Rowlands Pharmacy and Costa Coffee for the enjoyment of the wider community. Upton is our third home along the south coast. Our pioneering ﬁrst home is in Verwood and our second home is in Plymouth, Devon.

Call 01425 486760 or visit www.waypoints-care.co.uk

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

NURSING & RESIDENTIAL CARE HOME ACORN LODGE RESIDENTIAL CARE HOME

Web: www.oakdenecare.co.uk Email: info@oakdenecare.co.uk

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very high standard of specialised care to people living with dementia.

Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB

Tel: 01202 813722

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Dorset

Ferndown care homes continued HOLMWOOD REST HOME 39 Chine Walk, West Parley, Ferndown, Dorset BH22 8PR Tel: 01202 593662

SUMMERHILL RESIDENTIAL HOME 46 Glenwood Road, West Moors, Ferndown, Dorset BH22 0ER Tel: 01202 870935

FERNDOWN NURSING HOME 9 Dudsbury Crescent, Ferndown, Dorset BH22 8JG Tel: 01202 875909

FERNHILL 122 Ringwood Road, Longham, Ferndown, Dorset BH22 9AW Tel: 01202 651800 Advert outside back cover

MARCHFIELD HOUSE 434 Ringwood Road, Ferndown, Dorset BH22 9AY Tel: 01202 861845

OP D MH

Ferndown care homes with nursing AMBERWOOD HOUSE 418â&#x20AC;&#x201C;424 Ringwood Road, Ferndown, Dorset BH22 9AX Tel: 01202 851510 Advert outside back cover BROOK VIEW Riverside Road, West Moors, Ferndown, Dorset BH22 0LQ Tel: 01202 891333 Advert outside back cover

OP D

Verwood care homes WOODPECKERS, THE 10 Albion Way, Verwood, Dorset BH31 7LR Tel: 01202 813708

LDA

Verwood care homes with nursing WAYPOINTS VERWOOD 42-44 Ringwood Road, Verwood, Dorset BH31 7AH Tel: 01202 812250 Advert page 70

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Wimborne care homes CHASEBOROUGH HOUSE Village Hall Lane, Three Legged Cross, Wimborne, Dorset BH21 6SG Tel: 01202 822908 Advert page 68 Service User Bands

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HIGHGROVE CARE HOME Stapehill Road, Stapehill, Wimborne, Dorset BH21 7NF Tel: 01202 875614

Visit www.carechoices.co.uk for further assistance with your search for care

ROYAL BAY CARE HOMES Serving poole, bournemouth, the purbecks, wimborne & blandford areas

Castle Farm Retirement Home Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ

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Please ring any one of our Homes to request a brochure or to arrange a visit. Alternatively you can visit our website and download a PDF at:

www.royalbay.co.uk

Part of the Prestigious

Part of the Prestigious Royal Bay Care Homes Group

Royal Bay Care Homes

Ltd

East Dorset

Wimborne care homes continued LEWIS HOUSE Higher Merley Lane, Corfe Mullen, Wimborne, Dorset BH21 3EG Tel: 01202 887255

STREETS MEADOW Hanham Road, Wimborne, Dorset BH21 1AS Tel: 01202 884620

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MILE OAK REST HOME 2 The Acorns, Wimborne, Dorset BH21 2EW Tel: 01202 885225

OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB Tel: 01202 813722 Advert page 70 OP D STONELEIGH HOUSE 2 Rowlands Hill, Wimborne, Dorset BH21 1AN Tel: 01202 884908

T H RUSSELL CHARITABLE TRUST St Ives House, St Ives Wood, Ashley Heath, Ringwood, Hampshire BH24 2ED Tel: 01425 473822 TWO WELLS Salisbury Street, Cranborne, Dorset BH21 5PU Tel: 01725 517458

WATERLOO CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RD Tel: 01202 824807

WIMBORNE CARE HOME, THE 179/181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 2DJ Tel: 01202 877614

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Wimborne care homes with nursing FOREST HILL HOUSE NURSING HOME Rushall Lane, Corfe Mullen, Wimborne, Dorset BH21 3RT Tel: 01202 631741 Advert page 72

OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB Tel: 01202 813722 Advert page 70 OP D

Service User Bands

Visit www.carechoices.co.uk for further assistance with your search for care

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Poole Poole care homes ALEXANDRA HOUSE 88a Alexandra Road, Parkstone, Poole, Dorset BH14 9EW Tel: 01202 746640 Advert page 5

DUNES, THE 49 Cynthia Road, Parkstone, Poole, Dorset BH12 3JE Tel: 01202 740237 PD LDA YA OP D

AMBERWOOD 6 St Osmunds Road, Poole, Dorset BH14 9JN Tel: 01202 743390

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ANCHOR HOUSE 1 Evering Avenue, Parkstone, Poole, Dorset BH12 4JF Tel: 01202 735914

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ARANLAW HOUSE CARE HOME 26 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ Tel: 01202 763367 Advert inside front cover BEACH HOUSE 94 Alexandra Road, Poole, Dorset BH14 9EP Tel: 01202 739930 CANFORD CLIFFS REST HOME 2 Bessborough Road, Canford Cliffs, Poole, Dorset BH13 7JS Tel: 01202 700272 CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole, Dorset BH13 6JF Tel: 01202 767493

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ELIZABETH HOUSE Dolbery Road, Parkstone, Poole, Dorset BH12 4PX OP D PD SI YA Tel: 01202 744545 Advert page 5 GRANGE, THE 2 Mount Road, Parkstone, Poole, Dorset BH14 0QW Tel: 01202 715914 PD YA JOSHUA HOUSE 102 Herbert Road, Parkstone, Poole, Dorset BH12 4HU Tel: 01202 948431 PD LDA MH YA LAURELS AND PINE LODGE, THE 33-37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA Tel: 01202 743202 Advert page 74 OP D PD YA LILLIPUT HOUSE 299 Sandbanks Road, Poole, Dorset BH14 8LH Tel: 01202 709245

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LONG CLOSE RETIREMENT HOME 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ Tel: 01202 765090 Advert page 76

MAIDMENT COURT 47 Parkstone Road, Poole, Dorset BH15 2NX Tel: 01202 674423

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MARLBOROUGH HOUSE NURSING HOME 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, Dorset BH14 0ER OP D Tel: 01202 747924

DELPH HOUSE CARE HOME 40 Upper Golf Links Road, Broadstone, Dorset BH18 8BY OP D PD SI YA Tel: 01202 692279

MOORINGS, THE 69 Brixey Road, Parkstone, Poole, Dorset BH12 3EY Tel: 01202 734752 PD LDA YA

DORSET HOUSE Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL OP D PD SI YA Tel: 01202 672427 Advert page 5

PARK LODGE RESIDENTIAL CARE HOME 18 Ridgeway, Broadstone, Dorset BH18 8EA Tel: 01202 694232

CORAL HOUSE 15 Alder Hills, Poole, Dorset BH12 4AJ Tel: 01202 710531

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Poole

/Ŷ ŽƵƌ ŶĞǁ ŚŽŵĞ͕ ǁĞ ŽĨĨĞƌ Ă ůŝĨĞƐƚǇůĞ ƚŚĂƚ ĂŝŵƐ ƚŽ ƌĞƚĂŝŶ Žƌ ƌĞƚƵƌŶ ƚŚĞ ŝŶĚŝǀŝĚƵĂůƐ͛ ǌĞƐƚ ĨŽƌ ůŝĨĞ͘ The Links provides nursing care and support for elderly physically frail residents, and those coping with dementia. Call us on 01202 974000 or come and visit us. A warm welcome awaits. ϭ 'ŽůĨ >ŝŶŬƐ ZŽĂĚ͕ ƌŽĂĚƐƚŽŶĞ͕ WŽŽůĞ͕ ŽƌƐĞƚ͘ ,ϭϴ ϴ d͗ ϬϭϮϬϮ ϵϳϰϬϬϬ ŝŶĨŽΛƚŚĞůŝŶŬƐŚŽŵĞ͘ĐŽŵ ǁǁǁ͘ƚŚĞůŝŶŬƐŚŽŵĞ͘ĐŽŵ

T: 01202 694942 www.twocedarscarehome.co.uk Two Cedars is a small residential home situated in the village of Broadstone, Dorset. At Two Cedars we have seventeen furnished, comfortable bedrooms, each is freshly decorated, clean, well-heated and ventilated. Accommodation and care are provided for Male and / or Female Residents aged 65 years and over. Each resident has their own en-suite room with lockable doors, 24 hour call system, TV and telephone access and is able to personalise it with their own belongings A spacious lounge, a communal dining room and a half acre of mature gardens are also available for residents.

81 Dunyeats Road, Broadstone, Dorset BH18 8AF

Long Close A Private Residence for Gracious Retirement Manager: Mrs Christine Barrow Tel: Bournemouth

01202 - 765090

Keith London - Webb, 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens • First floor en-suite rooms leading to spacious paved balcony • 5 person passenger lift • Experienced caring staff • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops. All enquiries welcomed with open invitation to view. The Proprietor and Manager are always available to discuss your needs.

enquiries@longclosecare.co.uk www.longclosecare.co.uk

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Poole

Poole care homes continued PARK MANOR LTD 8 St Aldhelms Road, Poole, Dorset BH13 6BS Tel: 01202 764071 PINEWOOD TOWER REST HOME 30 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ Tel: 01202 762855

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SANDBOURNE HOUSE 1 Sandecotes Road, Parkstone, Poole, Dorset BH14 8NT Tel: 01202 742284

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SHERIDAN CARE HOME, THE 14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ OP D PD YA Tel: 01202 735674 Advert page 86 SHORES, THE 46 Brixey Road, Parkstone, Poole, Dorset BH12 3EZ Tel: 01202 730653 PD LDA YA SOUTHMEAD REST HOME 159 York Road, Broadstone, Poole, Dorset BH18 8ES Tel: 01202 694726 ST CECILIA CARE 29 Nelson Road, Poole, Dorset BH12 1ES Tel: 01202 767383 Advert page 76

STADDON LODGE 25 Nelson Road, Branksome, Poole, Dorset BH12 1ER Tel: 01202 764269

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TIDES, THE 136 Lower Blandford Road, Broadstone, Poole, Dorset BH18 8NZ Tel: 01202 604056

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TWO CEDARS RESIDENTIAL CARE HOME 81 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AF Tel: 01202 694942 Advert page 76 WAVES, THE 199 Churchill Road, Parkstone, Poole, Dorset BH12 2JD Tel: 01202 734857

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WESSEX LODGE RETIREMENT HOME 16 Munster Road, Lower Parkstone, Poole, Dorset BH14 9PU Tel: 01202 738234 OP D PD SI YA

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WEST VIEW SHORT TERM BREAK SERVICE 1 West View Road, Poole, Dorset BH15 2AZ Tel: 01202 744092 PD LDA SI

Poole Harbour

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Poole

Poole care homes with nursing ALDBURY, THE 672–674 Ringwood Road, Parkstone, Poole, Dorset BH12 4NA Tel: 01202 746752 Advert outside back cover ASHLEY COURT CARE HOME 6-10 St Peter’s Road, Poole, Dorset BH14 0PA Tel: 01202 715902 Advert page 80 AVALON NURSING HOME 14 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS Tel: 01202 761119

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AVONWOOD MANOR 31/33 Nelson Road, Branksome, Poole, Dorset BH12 1ES Tel: 01202 763183 OP D BIRDS HILL NURSING HOME 25 Birds Hill Road, Poole, Dorset BH15 2QJ Tel: 01202 671111 Advert page 40

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BRANKSOME PARK CARE CENTRE, THE 17 Mornish Road, Branksome Park, Poole, Dorset BH13 7BY Tel: 01202 761449 OP BURWOOD NURSING HOME 100 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AL Tel: 01202 693224 Advert page 78 OP D PD SI

Service User Bands

CANFORD CHASE 40 Western Road, Branksome Park, Poole, Dorset BH13 6EU Tel: 01202 766182 Advert outside back cover

CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole, Dorset BH13 6JF Tel: 01202 767493

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DELPH HOUSE CARE HOME 40 Upper Golf Links Road, Broadstone, Poole, Dorset BH18 8BY Tel: 01202 692279

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HILLSDON NURSING HOME 37 Springfield Road, Lower Parkstone, Poole, Dorset BH14 0LG Tel: 01202 742753 KINGLAND HOUSE NURSING AND RESIDENTIAL HOME Kingland Road, Poole, Dorset BH15 1TP Tel: 01202 675411

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LINKS, THE 1 Golf Links Road, Broadstone, Dorset BH18 8BE Tel: 01202 974000 Advert page 76

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Visit www.carechoices.co.uk for further assistance with your search for care

Poole

Poole care homes with nursing continued REGENCY MANOR CARE HOME 16-17 Blair Avenue, Parkstone, Poole, Dorset BH14 0DA OP D MH Tel: 01202 715760 Advert inside front cover

MAGNA CARE CENTRE Arrowsmith Road, Canford Magna, Wimborne, Dorset BH21 3BQ Tel: 01202 601831

OP SANDRINGHAM HOUSE 26 Sandringham Road, Poole, Dorset BH14 8TH Tel: 01202 744409 Advert below OP D PD MH SI

MARLBOROUGH HOUSE NURSING HOME 91/93 Bournemouth Road, Poole, Dorset BH14 0ER Tel: 01202 747924 ORMONDE NURSING HOME 12 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS Tel: 01202 760838

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WAYPOINTS UPTON 1 Dorchester Road, Upton, Poole, Dorset BH16 5NJ Tel: 01202 620020 Advert page 70 OP D PD LDA MH SI

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POTTERIES, THE 187 York Road, Broadstone, Dorset BH18 8ES Tel: 0333 321 0929 Advert page 52 OP D PD LDA MH YA

Sandringham House • Warm & homely 24hr caring service • Specialist nursing care including EMI care, Alzheimer’s and other dementia related illnesses • Close to shops and public transport

26 Sandringham Road, Poole, Dorset BH14 8TH Tel: 01202 744409 Admin: 07702 011523 Email: bookstand@lineone.net

Ashley Court a modern purpose built Care Home, providing 24 hour nursing and dementia care in a warm and friendly environment for all of its residents

Ashley Court

6-10 St Peters Road • Poole Dorset • BH14 OPA

t: 01202 715 902

CARE HOME ashleycourt@lifestylecare.co.uk POOLE

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Adamscourt 7 Talbot Avenue • Talbot Woods Bournemouth BH3 7HP

Adamscourt is an independent residential care home offering specialised care to people living with dementia. Promoting independence and choice and offering an array of regular activities to suit individual taste. A home of distinction offering top quality person-centered care. Surrounded by beautiful, landscaped accessible gardens. Situated in Talbot Woods, in a tree-lined avenue, within walking distance of local amenities. Tel: 01202 529855 • Email: adamscourt@ntlworld.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Bournemouth Bournemouth care homes ABBOTSFORD 7 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB LDA Tel: 01202 428156 ACORN LODGE 12 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3SY Tel: 01202 426085

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ACORN LUXURY CARE LTD 76 Wimborne Road, Bournemouth, Dorset BH3 7AS OP D MH Tel: 01202 515713 ADAMSCOURT RESIDENTIAL CARE HOME 7 Talbot Avenue, Talbot Woods, Bournemouth, Dorset BH3 7HP Tel: 01202 529855 Advert page 80 ALEXANDRA CENTRE FOR PHYSICAL DISABILITY & SENSORY IMPAIRMENT 23 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA Tel: 01202 528420

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BEECHEY HOUSE 14 Beechey Road, Bournemouth, Dorset BH8 8LL Tel: 01202 290479

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BEECHWOOD HOUSE REST HOME 3 Beechey Road, Bournemouth, Dorset BH8 8LJ Tel: 01202 551305 BLENHEIM CARE HOME 17 Dunbar Road, Talbot Woods, Bournemouth, Dorset BH3 7AZ Tel: 01202 557090

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BLUE ROOF BUNGALOW CARE HOME Mill Road North, Throop, Bournemouth, Dorset BH8 0DW LDA Tel: 01202 529508 PD SI YA

ALLINGTON HOUSE 46 Dean Park Road, Bournemouth, Dorset BH1 1QA Tel: 01202 551254 YA AD APPLE HOUSE 186 Seafield Road, Bournemouth, Dorset BH6 5LJ Tel: 01202 485597

BEAUFORT VIEW 1 Beaufort Road, Southbourne, Bournemouth, Dorset BH6 5AJ PD LDA SI YA Tel: 01202 418877

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BROADWATERS 55 Wick Lane, Tuckton, Bournemouth, Dorset BH6 4LA Tel: 01202 423709 OP D PD MH SI YA CAMBIAN NIGHTINGALE 46-48 Stourcliffe Avenue, Southbourne, Bournemouth, Dorset BH6 3PX Tel: 01202 419537

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APRIL COURT 186 Poole Lane, Kinson, Bournemouth, Dorset BH11 9DS LDA YA Tel: 01202 576110

CASTLE DENE Throop Road, Bournemouth, Dorset BH8 0DB OP D PD SI YA Tel: 01202 397929 Advert page 5

ASHWOOD 12 Dudley Road, Northbourne, Bournemouth, Dorset BH10 6BS Tel: 01202 770242

CHALFONT CARE HOME 6 Southern Road, Bournemouth, Dorset BH6 3SR Tel: 01202 420957

AUCKLAND REST HOME 2 Ken Road, Southbourne, Bournemouth, Dorset BH6 3ET OP D Tel: 01202 427166 Service User Bands

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LDA CHERRY TREE LODGE 100 Wick Lane, Southbourne, Bournemouth, Dorset BH6 4LB Tel: 01202 429326

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Poole

A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care. • Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service. 2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: evergreenscarehome@gmail.com

Tel: 01202 526 925 Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment Younger adultsand AD latest People who misuse alcoholat For moreYAinformation news visitdrugs our and website Advertisers are highlighted www.evergreenscarehome.co.uk

Bournemouth

Bournemouth care homes continued CHIMERA REST HOME 21 Alum Chine Road, Westbourne, Bournemouth, Dorset BH4 8DT Tel: 01202 767144 CLIFTON HOUSE CARE HOME 1 Grantley Road, Boscombe, Bournemouth, Dorset BH5 1HW Tel: 01202 393385 CLIFTON LODGE 16-18 Clifton Road, Southbourne, Bournemouth, Dorset BH6 3PA Tel: 01202 428598

EVERGREENS, THE 2 Berkeley Road, Talbot Woods, Bournemouth, Dorset BH3 7JJ Tel: 01202 526925 Advert page 82

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FAIR HAVEN 23 Knyveton Road, Bournemouth, Dorset BH1 3QQ Tel: 01202 553503

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FAIRWAYS RESIDENTIAL CARE HOME 18 Wharncliffe Road, Boscombe, Bournemouth, Dorset BH5 1AH Tel: 01202 395435

COLINDALE CARE HOME 1 Richmond Park Avenue, Bournemouth, Dorset BH8 9DL OP D MH YA Tel: 01202 514733

FEARNES, THE 26 Knyveton Road, Bournemouth, Dorset BH1 3QR OP D PD SI YA Tel: 01202 296906 Advert page 5

CONISTON LODGE CARE HOME 43 Beaufort Road, Southbourne, Bournemouth, Dorset BH6 5AS Tel: 01202 421492

FLORENCE LODGE 23/25 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HJ Tel: 01202 397094

CORNERWAYS 20 Braidley Road, Bournemouth, Dorset BH2 6JX Tel: 01202 552536

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GLAMIS AVENUE 9 Glamis Avenue, Bournemouth, Dorset BH10 6DW OP PD MH SI YA Tel: 01202 575100

CRESCENT CARE HOME WITH NURSING, THE 27-29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG OP PD YA Tel: 01202 553660

GLENHURST MANOR 44a West Cliff Road, Bournemouth, Dorset BH4 8BB Tel: 01202 761175 Advert page 84

CROSBY LODGE RESIDENTIAL CARE HOME 2/2a Fitzharris Avenue, Charminster, Bournemouth, Dorset BH9 1BZ OP D MH AD Tel: 01202 517186

HANNAH LEVY HOUSE TRUST 15 Poole Road, Bournemouth, Dorset BH2 5QR Tel: 01202 765361

DALVEY HOUSE 35 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DD Tel: 01202 423050

HARLEITH 42 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3TA Tel: 01202 426544 OP

ELMS, THE 28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU LDA Tel: 01202 431886 Service User Bands

LDA

HELENE LODGE 115 Talbot Road, Bournemouth, Dorset BH9 2JE Tel: 01202 389901

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Visit www.carechoices.co.uk for further assistance with your search for care

For more information or to request a brochure

Call 01202 761175

info@glenhurstmanor.co.uk

Exceptional Care, Stunning Surroundings

Situated on the West Cliff in Bournemouth, our 33 en-suite bedroomed home offers a warm, welcoming and family atmosphere. We have a team of trained and dedicated staff that bring compassion and experience to every aspect of their work, providing high quality, professional, person centred care. We put our residents at the heart of everything we do.

L U X U R Y S E N I O R L I V I N G W W W. G L E N H U R S T M A N O R . C O . U K

For more information or to request a brochure

Call 01258 857378

info@spetisburymanor.co.uk

Dedicated to Care

Secluded within private grounds in the picturesque village of Spetisbury, near Blandford, we offer outstanding quality care tailored to meet individual needs. There will always be someone on hand to listen and talk with. Every day at Spetisbury is different; take part in a wide range of activities or just enjoy the extensive wooded grounds leading down to the river.

L U X U R Y S E N I O R L I V I N G W W W. S P E T I S B U RY M A N O R . C O . U K

Bournemouth

Bournemouth care homes continued HIGHFIELD MANOR CARE HOME 44 Branksome Wood Road, Bournemouth, Dorset BH4 9LA Tel: 01202 769429 Advert page 86 HIGHVIEW RESIDENTIAL HOME 42/44 Foxholes Road, Southbourne, Bournemouth, Dorset BH6 3AT Tel: 01202 428799

LOWTHER ROAD, 35 Charminster, Bournemouth, Dorset BH8 8NG Tel: 01202 391610 OP D MH LYNDALE 2 Alumdale Road, Westbourne, Bournemouth, Dorset BH4 8HX Tel: 01202 764425

MAGNA ROAD 109 Magna Road, Bournemouth, Dorset BH11 9NE Tel: 01202 582448 OP PD LDA SI LDA

JAMES BURNS HOUSE Greenways Avenue, Bournemouth, Dorset BH8 0AS PD YA Tel: 01202 523182

KINGS PARK ROAD, 18 Boscombe, Bournemouth, Dorset BH7 7AE Tel: 01202 729911

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MILTON LODGE RESIDENTIAL CARE HOME 32 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 556873

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MILTON ROAD, 30 Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 554212

NEW HORIZON CENTRE LTD â&#x20AC;&#x201C; EILAT 106 Lowther Road, Charminster, Bournemouth, Dorset BH8 8NS Tel: 01202 290305

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NIGHTINGALES RESIDENTIAL HOME 24 Foxholes Road, Southbourne, Bournemouth, Dorset BH6 3AT Tel: 01202 429515

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OVERCLIFF HOUSE 2 Cellars Farm Road, Southbourne, Bournemouth, Dorset BH6 4DL Tel: 01202 424929

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KNYVETON HALL REST HOME 34 Knyveton Road, Bournemouth, Dorset BH1 3QR Tel: 01202 557671

LINKFIELD COURT LTD 19 Knyveton Road, East Cliff, Bournemouth, Dorset BH1 3QG Tel: 01202 558301

MARION HOUSE 40 The Avenue, Moordown, Bournemouth, Dorset BH9 2UW Tel: 01202 522110

MILTON GRANGE 9 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP D Tel: 01202 554351

KINGS HOUSE CARE HOME 1 Earle Road, Westbourne, Bournemouth, Dorset BH4 8JQ Tel: 01202 764455

LIAM HOUSE 13 Spencer Road, Bournemouth, Dorset BH1 3TE Tel: 01202 294148

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IVY LODGE 212a Howeth Road, Ensbury Park, Bournemouth, Dorset BH10 5NZ Tel: 01202 593593

LARKINS 14 Campbell Road, Bournemouth, Dorset BH1 4EP Tel: 01202 392241

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Visit www.carechoices.co.uk for further assistance with your search for care

Bournemouth

14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ

Specialists in Dementia Care Located in the beautiful Dorset seaside town of Poole, the Sheridan specialises in SURYLGLQJ &DUH WR UHVLGHQWV VXIIHULQJ IURP $O]KHLPHUÂˇV DQG 'HPHQWLD DORQJ ZLWK UHVLGHQWV in short stay respite care. Support is given not only to residents but also to their relatives and friends when needed. &RQWDFW WKH 0DQDJHU IRU IXUWKHU LQIRUPDWLRQ

01202 735674 info@thesheridancarehome.co.uk

www.thesheridancarehome.co.uk 44 Branksome Wood Road, Bournemouth, Dorset BH4 9LA

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Excellent fresh home cooking

Secure landscaped gardens

Close to beach & town centre

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OPENING AUTUMN 2015 In the heart of Westbourne our new and beautifully ďŹ nished 68 bed luxury home, offers the very best service for those requiring residential, nursing and dementia care. Our dedicated & caring staff team offer person centred care in beautiful surroundings for residents who require permanent or respite care.

Find us If you require further information about The Lindsay or our Broadstone roadstone home at the The Links please do not hesitate to contact us. Either pop in to The Links, call us, or email us at any time, we are always available to help. corner of Lindsay Road 1 Golf Links Road, Broadstone, Dorset, BH18 H18 8BE T: 01202 974000 as you enter info@thelinkshome.com Westbourne

Quality Care in Quality Surroundings

Call or email today for further details. At our family run home in Queens Park,

Tel: 01202 511179 Email: holly.glazer@hotmail.co.uk Website: www.richmondwood.co.uk

Bournemouth, we take excellent care of the older retired lady or gentleman wanting freedom from the burdens of running their own home. Advertisers are highlighted

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Bournemouth

Bournemouth care homes continued PIERS, THE 166 Columbia Road, Ensbury Park, Bournemouth, Dorset BH10 4DT Tel: 01202 520937

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PINEHAVEN 23 Parkwood Road, Boscombe, Bournemouth, Dorset BH5 2BS Tel: 01202 427941

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RICHMONDWOOD RESIDENTIAL CARE HOME 19 Richmond Park Avenue, Queens Park, Bournemouth, Dorset BH8 9DL Tel: 01202 511179 Advert page 86

RISEBOROUGH CARE HOME, THE 11-13 Branksome Wood Road, Bournemouth, Dorset BH2 6BT Tel: 01202 318567 OP

PINEHURST REST HOME 4 Harvey Road, Boscombe, Bournemouth, Dorset BH5 2AD Tel: 01202 418744 OP

RIVERVIEW CARE HOME Throop Road, Bournemouth, Dorset BH8 0DQ Tel: 01202 516411

PINES CARE HOME, THE 39 Portchester Road, Charminster, Bournemouth, Dorset BH8 8JU Tel: 01202 555048

SEABOURNE HOUSE CARE HOME 1 Clifton Road, Southborne, Bournemouth BH6 3NZ Tel: 01202 428132 Advert inside front cover OP D

PORTELET HOUSE CARE HOME 22 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3SY Tel: 01202 422005

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PORTELET LODGE CARE HOME 42 Westby Road, Boscombe, Bournemouth, Dorset BH5 1HD Tel: 01202 398982 OP D MH PRIMROSE LODGE 42 St Catherineâ&#x20AC;&#x2122;s Road, Southbourne, Bournemouth, Dorset BH6 4AD Tel: 01202 429514 REDCROFT 255 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3BD Tel: 01202 485597 RESIDE AT SOUTHWOOD 36/40 Southwood Avenue, Southbourne, Bournemouth, Dorset BH6 3QB Tel: 01202 422213 RETIRED NURSES NATIONAL HOME Riverside Avenue, Bournemouth, Dorset BH7 7EE Tel: 01202 396418 Service User Bands

LDA

SEACLIFF CARE HOME 9 Percy Road, Boscombe, Bournemouth, Dorset BH5 1JF Tel: 01202 396100 OP D SEASTROLE 12 Campbell Road, Bournemouth, Dorset BH1 4EP Tel: 01202 392241

SHALDEN GRANGE 1/3 Watkin Road, Boscombe, Bournemouth, Dorset BH5 1HP Tel: 01202 301918 OP SOUTHWOOD AVENUE, 14 Southbourne, Bournemouth, Dorset BH6 3QA Tel: 01202 436140

LDA

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Bournemouth Town Hall

Visit www.carechoices.co.uk for further assistance with your search for care

Bournemouth

Bournemouth care homes continued ST ALBANS HOUSE 59/61 St Albans Avenue, Bournemouth, Dorset BH8 9EG Tel: 01202 397817 ST ANNE’S COURT 16a St Anthony’s Road, Meyrick Park, Bournemouth, Dorset BH2 6PD Tel: 01202 551208 ST BRIDGET’S CARE CENTRE 14 East Avenue, Talbot Woods, Bournemouth, Dorset BH3 7BY Tel: 01202 291347 ST BRIDGET’S RESIDENTIAL HOME 42 Stirling Road, Bournemouth, Dorset BH3 7JH Tel: 01202 515969

SUNRISE OF SOUTHBOURNE 42 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DS Tel: 01202 375323 Advert page 38

TALBOT MANOR 57 Talbot Manor, Bournemouth, Dorset BH3 7HT Tel: 01202 512918

OP PD SI

SUNNINGDALES CARE HOME 75 Southbourne Overcliff Drive, Southbourne, Bournemouth, Dorset BH6 3NN Tel: 01202 426745

7HO 1700 Wimborne Road, B’mouth BH11 9AN

Service User Bands

OP D PD SI YA

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Summerhayes is a privately owned residential home situated in Bearcross, Bournemouth that has been under the same ownership since 1987. We provide 24 hour continuous care for permanent residency and respite care and can accommodate up to twenty one elderly residents. We strive to maintain a homely atmosphere at Summerhayes and we are happy to accommodate residents’ own furniture and pictures.

ZZZ VXPPHUKD\HVUHVWKRPH FR XN

PD LDA YA

TALBOT WOODS LODGE 64 Wimborne Road, Bournemouth, Dorset BH3 7AR PD LDA SI Tel: 01202 293390

STRATFIELD LODGE RESIDENTIAL HOME 63 Wellington Road, Bournemouth, Dorset BH8 8JL Tel: 01202 553596 OP D PD LDA SI YA SUMMERHAYES RESIDENTIAL HOME 1700 Wimborne Road, Bearcross, Bournemouth, Dorset BH11 9AN Tel: 01202 574330 Advert below

TALBOT VIEW 66 Ensbury Avenue, Ensbury Park, Bournemouth, Dorset BH10 4HG Tel: 01202 537571 Advert page 5

OP D

Summerhayes is situated on the Wimborne Road close to the bus routes and amenities in the Kinson area. Summerhayes is registered with the Care Quality Commission (CQC).

TEMPLEMAN HOUSE Leedam Road, Bournemouth, Dorset BH10 6HP Tel: 01202 537812 Advert page 5 OP D PD SI YA VENTANA HOMES LTD 33 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HJ Tel: 01202 390209 VERONA AVENUE 45 Verona Avenue, Bournemouth, Dorset BH6 3JW Tel: 01202 200910

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WHITE HOUSE, THE 4 Walpole Road, Bournemouth, Dorset BH1 4EZ Tel: 01202 399471 WHITE LODGE & ST HELEN’S 15/17 Boscombe Spa Road, Bournemouth, Dorset BH5 1AR Tel: 01202 395822 WILLOWBEECH LTD 33 Ophir Road, Bournemouth, Dorset BH8 8LT Tel: 01202 200910

LDA

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Bournemouth

Bournemouth care homes with nursing AVON CLIFF 50–52 Christchurch Road, Bournemouth, Dorset BH1 3PE Tel: 01202 789998 Advert outside back cover BRACKEN LODGE CARE HOME 5 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB Tel: 01202 428777 CHINE BREEZE COURT 73 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8HP Tel: 01202 761307

OP D PD SI

CRESCENT CARE HOME WITH NURSING, THE 27/29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG OP PD YA Tel: 01202 553660 DRUMCONNER CARE HOME 20 Poole Road, Bournemouth, Dorset BH4 9DR Tel: 01202 761420 FARWAY GRANGE CARE HOME 31/33 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA Tel: 01202 511399 KELSO NURSING HOME 10 Clifton Road, Southbourne, Bournemouth, Dorset BH6 3PA Tel: 01202 432655 MERSTONE HALL 20/22 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HF Tel: 01202 309813

OP PD

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MUSCLIFF NURSING HOME 5 Tolpuddle Gardens, Bournemouth, Dorset BH9 3RE OP D PD SI YA Tel: 01202 516999 NIGHTINGALE NURSING HOME 2 Roslin Road, Talbot Woods, Bournemouth, Dorset BH3 7JA Tel: 01202 520120 OP D PD SI Service User Bands

NORLINGTON NURSING HOME 19 Stourwood Avenue, Southbourne, Bournemouth BH6 3PW Tel: 01202 422064

QUEENSMOUNT NURSING AND RESIDENTIAL HOME 18 Queens Park West Drive, Bournemouth, Dorset BH8 9DA Tel: 01202 912818 Advert page 58

RISEBOROUGH CARE HOME, THE 11-13 Branksome Wood Road, Bournemouth, Dorset BH2 6BT Tel: 01202 318567

SHELLEY PARK 32 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HQ Tel: 01202 396933

PD YA

ST ANNE’S PRIVATE NURSING HOME 21-23 Wayside Road, Southbourne, Bournemouth, Dorset BH6 3ES Tel: 01202 425642

OP D PD

SUNRISE OF WESTBOURNE 16-18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR Tel: 01202 912304 Advert page 38

OP D

WALLFIELD 29 Castlemain Avenue, Southbourne, Bournemouth, Dorset BH6 5EJ Tel: 01202 428048

LDA

WINDSOR COURT NURSING HOME 34 Bodorgan Road, Bournemouth, Dorset BH2 6NJ Tel: 01202 554637

OP D

ZETLAND COURT 128 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8HU Tel: 01202 769169

OP D

Visit www.carechoices.co.uk for further assistance with your search for care

Index

Advertisers are in bold

24 Hour Home Care Services Ltd

Amberwood

Blenheim Care Home

24 Seven Home Help Ltd

Amberwood House

Blue Roof Bungalow Care Home

Anchor House

Bluebird Care (Bournemouth)

Angel Carers (UK) Ltd

Bluebird Care (Ferndown)

A AA-I-Care

Anglebury Court

Bluebird Care (Poole)

Abbey Rose

Apex Care Blandford

Abbey View

Apex Care Dorchester

Bluebird Care (Weymouth and West Dorset)

Abbotsford

Apple House

Abia Care Solutions

April Court

Borough of Poole - Supported Living Service

Abicare Services Ltd

AQS Homecare Dorset

Bosworth Care Home

Absolute Care - Grove House

Aranlaw House Care Home

Bracken Lodge Care Home

Acorn Lodge

Ashley Court Care Home

Bramblegate

Acorn Luxury Care Ltd

Ashwood

Bramley Homecare Ltd

Aspect Domiciliary Care Ltd

Branksome Park Care Centre, The

Aspire Support

Broadwaters

Aster Living - Link House

Broadwindsor House

Brook House Residential Care Home

Brook View

Burwood Nursing Home

Buxton House

Bymead House

Adamscourt Residential Care Home

Adriel Care Limited

Advanced Housing and Support Ltd

Auckland Rest Home

Agape Care Solutions

Autism Wessex - Community Support Service West

Age UK Bournemouth

Agincare Live-In Care Services

Avalon Nursing Home

Agincare UK Limited Blandford Bridport Christchurch Dorchester Ferndown Poole Weymouth

23 23 23 23 23 23 27 23

Avenue House

Avon Cliff

Avon Lea Nursing Home Ltd

Avon Lee Lodge

Avon Reach

Avon View

Avondene Care Home

Agincourt Care Home

Avonwood Manor

Aldbury, The

Avonwood Manor Home Care Angels

Alexandra Centre for Physical Disability & Sensory Impairment 81

C Cambian Nightingale

Candlelight Homecare Services Wimborne Area Office

Candlelight Homecare Sherborne Area Office

Canford Chase

Canford Cliffs Rest Home

Care Division, The (Dorchester)

Care Division, The (Poole)

Care Dynamics Ltd

Care Purbeck

Alexandra House

All About Care

Barnes Lane, 13-15

All Time Care Ltd

BCHA Personal Care

Allied Healthcare

Beach House

Allington House

Beaufort View

Altogether Care – Care at Home Beaminster/Bridport Bournemouth Sturminster Newton Wareham West Moors Weymouth

23 23 29 23 23 23 23

Beechey House

Beechwood House Rest Home

Belle Rose Nursing Home Ltd

Birch Way, 23

Care UK Specialist Care at Home Service DCA

Birds Hill Nursing Home

Caremark New Forest

Blandford Grange Care Home

Caremark Poole & East Dorset

Care South Home Care Services (Bournemouth) 29 Care South Home Care Services (East Dorset) 25

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

CareService24

Carewatch (Wessex)

Carewatch (West Dorset)

Castle Dene

Castle Farm Care Home

Castle Hill House

Castle View

Castleman House

Cedars Nursing Home, The

Cerne Abbas

Diverse Abilities Plus Ltd – Supported Living

Chalfont Care Home

Dorset Blue Care Ltd

Chalgrove Care and Nursing Home

75, 79

D Daley Home Care

Dalvey House

Dana Care

Danmor Lodge

Delph House Care Home

75, 79

Fairhope

Fairlawn

Fairways Residential Care Home

Family Support Care

Farway Grange Care Home

Faulkner House

Denewood House Care Home

Fearnes, The

Dick O’th Banks Road, 5

Ferndown Nursing Home

Fernhill

Five Gables Care Home

Florence Lodge

Dorset C.C. Community Support Services

Forest Hill House Nursing Home

73 61

Chaseborough House

Dorset Care at Home Service

Foresters

Cherry Tree Lodge

Dorset Domiciliary Care Agency

Foxes Moon Residential Home 69

Chestnut House Nursing Home

Dorset House

Friars Close, 11

Chestnut Lodge

Dorset Learning Disability Service 56

Friary House

Chestnuts Residential Home

Cheverels Care Home with Nursing

Dorset Learning Disability Services - Domiciliary Care 25

Chimera Rest Home

Drayton House Residential Care Home

Chine Breeze Court

Drumconner Care Home

Christchurch Care

Dunes, The

Clarence House

G Gables, The

Gainsborough Care Home

Garden House

Gillingham Grange

Glamis Avenue

Glencairn House Residential Home

Glenhurst Manor

Goldcrest Residential Home

Good Oaks Home Care

Grange, The

Grassington House

Green Cross Medicare Limited

Clarondene Residential Care Home 58

Clifftop Care Home

Eastbury House

Clifton House Care Home

Edward Road, 20

Clifton Lodge

Eleanor Nursing and Social Care Ltd 28

Colcombe Cottage

Elizabeth House

Colindale Care Home

Elms, The

Community Wessex – East

Enhance

Coneygar Lodge

Essential Nursing & Care

Coniston Lodge Care Home

Connaught House

Essential Nursing & Care Services Ltd

Greenbushes Nursing Home

Coral House

Ethos Care

Greenhills

Cornerways

Evergreens, The

Greenways

Cranford Avenue, 3

Everycare (Wessex) Ltd

Grosvenor Crescent, 5

Crecy Residential Home

Grove Lodge

Crescent Care Home with Nursing, The

83, 89

Crosby Lodge Residential Care Home

Culliford House

F Fair Haven

Fairfield House

Hannah Levy House Trust

Harbour House

Harleith

Fairfield House Residential Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Hayes, The

Kings House Care Home

Marley House

Headway Dorset

Kings Park Road, 18

MC Care Solutions

Heathcote Care Home

Kingsley Court Care Home

Mellowes Nursing Home, The

Helene Lodge

Kirtleton Avenue, 10

Melton Court

Highclere House Care Home

Knyveton Hall Rest Home

Mencap - Dorset Support Service 25

Highcliffe

Highcliffe Nursing Home

Highcroft and Valley View

Ladignac Care Home

Highfield Manor Care Home

Highgrove Care Home

Merstone Hall

MiHomecare Poole

Mile Oak Rest Home

Lantern Community, The

Millbrook House Ltd

Larkins

Milton Grange

Highview Residential Home

Larks Leas

Hillcrest Dorset

Laurels, The

Milton Lodge Residential Care Home

Hillcrest House

Laurels and Pine Lodge, The

Milton Road, 30

Hillsdon Nursing Home

Lawns, The

Monmouth Road, 97

HMR Medical And Nursing Service (Broadstone) 28

Legh House

Montrose

Moorings, The

HMR Medical and Nursing Service (Poole) 28

Lewis House Liam House

Mount Pleasant

Life & Liberty Ltd

Lifeways Community Care

Mulberry Court and Scope Inclusion Dorset

Lilliput House

75 85

Holmwood Rest Home

Home Care / Reablement Services 30 Home Instead Senior Care

Homefield Grange

Linkfield Court Ltd

Homestead, The

Links, The

Horizon Home Care

Long Close Retirement Home

Hyde Residential Home, The

Lowther Road, 35

Hyde Road, 7

Ludbourne Hall

Lyme Care Ltd

Lyme Regis Nursing Home

Lyndale

Lytchetts

I Ingleside Residential Care Home

25, 64

Muscliff Nursing Home

My Care Ladies

N Naseby Care Home

Nazareth Lodge

New Horizon Centre Ltd – Eilat

Newcross Healthcare Solutions Limited

Newstone House

Newtown House

Nightingale Nursing Home

Nightingales Home Care Service

Nightingales Residential Home

Norlington Nursing Home

Nurse Plus & Carer Plus UK Ltd (Bornemouth)

30 25 27

Inter-County Nursing & Care Services

Ivers

Ivy Lodge

Magna Care Centre

Magna Road

Maiden Castle House

Maiden Castle Road, 56

Maidment Court

Malthouse, The

Nurse Plus & Carer Plus UK Ltd (Dorchester)

Manor Road, 6

Nu-Staff Image Plan

J James Burns House Joshua House

K Kelso Nursing Home

Marchfield House

Kendal Bank Care

Marion House

Marlborough House Nursing Home

Kingland House Nursing and Residential Home

75, 80

O Oakdene Nursing & Residential Care Home 73

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued Old Rectory, The

Advertisers are in bold

Old Rectory Nursing and Residential Home, The

Old Vicarage, The

Ormonde Nursing Home

Overcliff House

Queen Charlotte, The

Queensmead

Queensmount Nursing and Residential Home

P Park House

27, 57

Park Lodge Residential Care Home 75

Signature House

Silverways Nursing Home

Smallwood

Somerleigh Court

Somerset Care Community (Poole and Bournemouth)

Southmead Rest Home

Southwood Avenue, 14

Spetisbury Manor

St Albans House

St Andrew’s Road, 193

Raglan House

Rawleigh House

Redcroft

87 27

St Anne’s Court

Park Manor Ltd

Penrose

Regard Partnership, The – Regional South Office

Peveril

Regency Manor Care Home

St Anne’s Private Nursing Home

Reside at Southwood

St Bridget’s Care Centre

Phoenix Care & Support Services 24/7 Ltd

Reside at Stour Road

St Bridget’s Residential Home

Piers, The

Retired Nurses National Home

St Cecilia Care

Pines Home Care, The

Pinebeach Nursing Home

Richmondwood Residential Care Home

St Denis Lodge Residential Home

Pinehaven

Right at Home

St James’ Park Nursing Home

Pinehurst Rest Home

Right Hand, The

St Jude’s Care

Pines Care Home, The

Riseborough Care Home, The

St Martin’s

Pinewood Tower Rest Home

Rivendell

Staddon Lodge

Riverside Nursing Home

Staff 2000 Domiciliary Care Service 30

Riverview Care Home

Steepleton Manor Care Home

Rodlands Care Home

Stoneleigh House

Romulus Close, 4

Stratfield Lodge Residential Home 88

Portelet House Care Home (Southbourne)

Portelet Lodge Care Home (Boscombe)

Potteries, The

Pramacare (Blandford Office)

Pramacare (Ferndown)

Sandbourne House

Pramacare (Poole)

Premier Care Dorset Ltd

87, 89

Streets Meadow

Summerhayes Residential Home

Sandhills

Summerhill Residential Home

Sandringham House

Sunningdales Care Home

Seabourne House Care Home

Sunny Bank

Prime Care Community Services Ltd

Seacliff Care Home

Sunrise of Westbourne

Primrose Lodge (Bournemouth)

Seastrole

Sunrise of Southbourne

Primrose Lodge (Weymouth)

Shalden Grange

Supporting You in the South

Prince of Wales Road, 3

Surecare (Dorset)

Prince of Wales Road, 5

Shapes Domiciliary Services – Diverse Abilities Plus Ltd

Principle House

Shelley Park

Priority Home Care

Sheridan Care Home, The

T H Russell Charitable Trust

Prospects Domiciliary Care Service 30

Shire House Care Home

Talbot Manor

30, 88

Pulse - Bournemouth

Shores, The

Talbot View

Purbeck Care

Sidney Gale House

Talbot Woods Lodge

29 30, 89

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Team Medical Solutions

Templeman House

Tender-Care Services Ltd

Thistlegate House

Walc House

Thornhill Close, 2

Tides, The

Touchwood

Trafalgar Care Home

Treetops Residential Care Home

Verona Avenue

Whitway House

Willow Tree

Willowbeech Ltd

Wimborne Care Home, The

Wallfield

Wimborne Nursing Agency

Waterloo Care Home

Waves, The

Windsor Court Nursing Home

Waypoints Upton

Wolfeton Manor

Woodpeckers, The

Waypoints Verwood

71 61

Wordsworth House Care Home

Two Cedars Residential Care Home

Weymouth Aftercare Centre

Two Wells

Weymouth Care Home

Wessex Lodge Retirement Home

U UK Supported Living Services

York House Care Home

Your Life (Ferndown)

West View Short Term Break Service

White House, The

White Lodge & St Helen’s

Whitecliffe House

Zetland Court

Christchurch Housing Society

Maria Mallaband Care Group

Promedica 24

V Ventana Homes Ltd

Other advertisers Bupa

Care Choices Helpline 30, 58, 64, 76

Colten Care

Outside back cover

Care Choices Website 20, 24, 60, 70

Dickinson Manser LLP Solicitors 49

Royal Bay Care Homes

Care Select

12, 22, 62

Hartford Care

Sunrise Senior Living

Care UK

Life Style Care

64, 80

Caremark

Lindsay, The

Chestnut Court Care Home

Luxury Care

Inside front cover

Terrie, One to One Care Service 30 West Bay Housing Society

Yaffle Care

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-31-0 Ref. No: 4001/Dorset21/0215. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Bournemouth, Poole and Dorset Social Services. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Amy Elizabeth Catlin. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Sales Executive: Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care par excellence, enhancing life. The Care we provide It is our belief that when one starts to look for care at home for a loved one or for themselves they need the conﬁdence of straight talking and a system which makes drawing up a package of care as simple and straightforward as possible. We pride ourselves on quality and encourage independence whilst maintaining dignity and respect. We only deliver to the level of care that we would expect for our own relatives, loved ones and vulnerable friends. Tender Care provides care to adults (over 18 years), Mental Health, Physical Disabilities, Learning Difﬁculties, Alzheimer’s Disease and Dementia, Older People and Sensory Impairment. We offer Palliative Care by a small and select team who are experienced in caring for those through the end of life process. We provide domiciliary care of the highest standard to adults within their own homes. We encourage independence whilst maintaining respect and dignity enabling them to remain at home.

Respite Care We provide a service to those who rely on relatives or friends for their care but would like to give that person a break from time to time. Most people would like to get out and about occasionally and would like someone to take them out for a couple of hours or for assisted shopping outings. We offer a sit-in service for afternoon companionship.

What we offer • • • • • • • •

Assistance with every day tasks Assistance with early morning personal care including washing, dressing, bathing and toileting Meal preparation, assist with and monitor food and ﬂuid intake Encouragement and support with taking medication Pension collection, shopping, chaperoned respite outings and assisted hospital visits Afternoon companionship sits Appointment escort Foot care by qualiﬁed Podiatrist

Tender Care Services Limited 756 Wimborne Road, Moordown, Bournemouth. BH9 2DZ Email address: tendercareserviceslimited@yahoo.com Please visit our web site for testimonials at

www.tendercareservices.co.uk

Call us on 01202 533532

‘Cherishing You’

Colten Care is a family business with more than 30 years’ experience. We design, build and manage homes in the south of England that can deliver a distinctively enjoyable later life. Our collective promise is ‘Cherishing You’; a reassuring commitment each Colten Care team member makes to each resident.

We do this by living our values and attending closely to the individual needs and preferences of each resident. Colten Care creates comfortable and friendly homes by bringing together best practice in clinical care with the highest standards of accommodation, superb dining and stimulating activities. Our award-winning homes oﬀer geographical convenience, individual character and a range of care services to meet the needs of the older person. Some homes provide residential and nursing care whilst others provide dedicated dementia care. Each home oﬀers the same high quality experience on a full-time or short-stay basis.

Whatever your care needs visit www.ColtenCare.co.uk to help you ﬁnd the right home.

RESIDENTIAL • NURSING • RESPITE • SHORT-STAY • DEMENTIA • PALLIATIVE