How the council can help

• Neglect or self-neglect: such as not being given or eating enough food, not being given or taking medication, or not allowing access to care workers.

• Discriminatory: any behaviour that is based on being different such as exclusion from an activity due to a hearing impairment, because of your ethnicity, or because of the language you speak. • Domestic abuse: this is any form of unacceptable personal abuse committed by a partner, ex-partner, or a family member. • Organisational: such as your care provider or other organisations treating you badly, neglecting you, or providing a poor service. • Modern slavery: such as being forced to work by people who abuse you or are cruel to you.

Tip

If you or someone else you know is in immediate danger or needs urgent medical treatment, contact the police and/or call an ambulance on 999.

If you are worried that either you or someone that • Tell someone you trust today – this may be a family member, friend, neighbour, or GP. • Call the police on 101 if you think they need to be involved.

If you are concerned that you, or an adult you know is at risk of experiencing abuse or neglect, contact the council as follows.

Email:

referral.centre-adults@cambridgeshire.gov.uk

Tel: 0345 045 5202 (8.00am to 6.00pm, weekdays; and 9.00am to 1.00pm, Saturday).

If it is outside of office hours and someone is in danger and unable to protect themselves, or cannot remain in the community without immediate intervention, call 01733 234724. It does not matter whether you are able to identify an actual abuser. Visit www.cambridgeshire.gov.uk/adults and search ‘report abuse’ for more information.

The council will provide information and offer practical advice to you, or the person suffering abuse, so that you can make an informed choice about any help that might be needed, or any action you may wish to take.

If the person being abused, or at risk of being abused, is unable to make an informed choice themselves, care will be taken to support and protect them. What happens next will depend on the wishes of the person being abused and the seriousness of the situation. If they are in physical danger, or at risk of serious neglect, ensuring their safety will be the most important thing to do.

What to expect after you have submitted a referral? You should receive feedback to confirm that your referral has been received and is being looked at. Any feedback would need to take account of data protection rules so the person who contacts you may not be able to share any information with you unless the person who the referral is about agrees.

Search for care in your area

www.carechoices.co.uk

With so many providers to choose from, where do you start?

• Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests