Cheshire East Care Services Directory 2016 by Care Choices Ltd

Cheshire East

Care Services Directory 2016

Little Moreton Hall

The comprehensive guide to choosing and paying for your care • Home support • Housing options • Care helpline • Care homes

Cheshire East Council

In association with

www.carechoices.co.uk

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Contents

Introduction from Cheshire East Council

Paying for care

Healthy lifestyles

Staying independent

Protecting adults from harm â&#x20AC;&#x201C; keeping people safe

Do you look after someone?

Useful national contacts

Support to stay at home

Listings

Living with dementia

Housing with care

Home care providers

Residential and nursing homes

Care home providers

What happens if I ask for an assessment from Adult Social Care?

Care home with nursing providers

Index

Cheshire East Council

Cheshire East Councilâ&#x20AC;&#x2122;s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised within. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Cheshire East Council nor Care Choices can be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call the Adult Social Care team on 01270 371315. Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction from Cheshire East Council Cheshire East – Best in the North West. We all know that Cheshire East is an amazing place to live, work, visit and invest. A recent announcement in the annual Halifax Quality of Life Survey has announced that Cheshire East is the ‘best place to live in the North West’. And it’s getting better. Cheshire East Council is committed to ensuring: • Its local communities are strong and supportive. • People have the life skills and education they need to thrive. • Cheshire East is a green and sustainable place. • People live well and for longer. • Responsible, effective and efficient organisation. Cheshire East Council is committed to supporting local citizens to live well for longer by remaining as independent as possible and living in their own homes for as long as they can safely do so. As well as sign-posting people to access activities and support independently, Adult Social Care offers a number of services focused on preventing people from becoming dependent on others for their care and support needs. Local, community-based groups and organisations, assistive technology and the Council’s Reablement Service can help people to feel supported and safe at home, whilst home care and residential care is available as and when required. With a focus on a preventative, enabling approach where people are supported to be as independent as they can be, services are set up to ensure that people are encouraged to maximise self-reliance and to learn or relearn skills in order to remain as active as possible. In April 2015, the Care Act was introduced to help make the care and support system more consistent across England. Many of us will need care and support at some point in our lives and the national changes put you in control of the help you receive. Any decisions about your care and support consider your wellbeing and what is important to you and your family, so you can stay healthy and remain independent for longer. Further information on the Care Act can be found on the Council’s website, and on page 10. The aim of this Directory is to provide Cheshire East residents with details of services

Lyme Hall

and organisations that can provide them with information about a range of issues and advice, the chance to learn or re-learn skills in order to remain as active as possible, or opportunities to meet and talk with others. The Directory also provides information about housing, healthy living and links to local resources such as libraries and leisure services. If you require more assistance, the Directory provides details about how to ask for an assessment of your needs and describes a number of services available to people requiring more support. We hope you find the Directory helpful. Cheshire East Council Westfields, Middlewich Road, Sandbach CW11 1HZ The offices are open 8.30am to 5.00pm Telephone: 0300 123 5500 Web: www.cheshireeast.gov.uk Outside of working hours (emergency only): 0300 123 5025 Further details are also available from the Cheshire East Council website: www.cheshireeast.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Healthy lifestyles A healthy lifestyle can include eating a healthy diet and taking part in exercise. You can find lots of opportunities to keep healthy and active in this section. Healthy Eating – we all need a balanced diet and exercise to ensure that we have good physical and mental health. For self-help tools and information, visit www.nhs.uk/livewell/healthy-eating Active ageing – there are specialised activity programmes for older people which aim to improve independence, wellbeing and quality of life, and to reduce the risk of falls. For more information, visit www.cheshireeast.gov.uk/ActiveAging For self-help tools and information about how to increase physical activity, visit www.nhs.uk/livewell/fitness

Alcohol and drug misuse – an easy-access service is available for people whose drug or alcohol use is a problem, with the aim of promoting health and minimising harm to the individual, their families and the community, visit www.cwp.nhs.uk/ services/2540-cheshire-east-substance-misuseservice Stopping smoking – smoking is bad for your health. Use the NHS stop smoking tool for daily tips to successfully stop smoking, visit www.nhs.uk/livewell/smoking For further information on improving your health and wellbeing, and on any of the above services, contact the Health Improvement Team on 01270 686680.

Leisure Leisure centres in Cheshire East are operated by Everybody Sport and Recreation and offer various opportunities for getting active and healthy. There are many services on offer, including fitness memberships for the gym, swimming and sport, along with Everybody Healthy lifestyle programmes to get you back into leading a healthy lifestyle. For details of what’s on, visit your local leisure centre, or: Tel: 0300 123 5018 (Monday to Friday) Email: enquiries@everybody.org.uk Web: www.everybody.org.uk Twitter: @EBLeisure Facebook: facebook.com/ EverybodySportRecreation

Exercise does not have to be in a leisure centre and you may prefer to go on walks; go to www.cheshireeast.gov.uk/Walks for useful walking links and a free map of local walks.

Libraries Cheshire East has 16 libraries in towns and villages across the borough, with a mobile library service serving the more remote rural areas. Libraries provide much more than just books. As part of a wide range of stock, libraries have large print and talking books, e-audiobooks and e-books. They have self-help books on mental health

conditions and dementia, as well as mood-boosting books and Macmillan cancer support books. You can use the computers to access the internet for free or you can come to a coffee morning or join a book group. There are lots of opportunities for lifelong learning, online family history, and volunteering opportunities. >>

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Libraries continued >> IT buddies Library IT buddies are available to give one-to-one friendly support to help you learn basic digital skills on a computer or a tablet device, at your own pace. This costs just £2 for an hour’s support, and needs to be booked in advance by visiting or phoning your local library. Mobile Library Service The Mobile Library Service takes books for all ages into the rural areas of Cheshire East on a threeweekly basis. In partnership with the Royal Voluntary Service (RVS), libraries also provide a personal service direct to the homes of readers who are unable to collect their own books from a library, and whose friends and relations are unable to do this for them. RVS volunteers can visit you on a regular basis,

usually fortnightly, delivering the requested books and talking books. You’ll find a range of community advice desks in the libraries with lots of useful information. Tel: 0300 123 5018 Email: libraries@cheshireeast.gov.uk Web: www.cheshireeast.gov.uk/Libraries

Community hubs Community hubs include a network of wellconnected community buildings that provide spaces, services and activities for people in their local area. It is intended that community hubs are designed and

led by the community. For more information, contact the Partnerships and Communities Team on 01270 685809 or email partnerships@cheshireeast.gov.uk

Dying well – what does end of life care involve? End of life care is support for people who are approaching death, and includes palliative care. It helps people to be as comfortable as possible and to die with dignity. It also includes support for their family or carers. The Cheshire End of Life Partnership can provide useful information and local support.

Visit www.eolp.co.uk for more information or phone 01270 758120. Alternatively, visit www.nhs.uk/Planners/end-of-life-care

Healthwatch This is the consumer champion for health and social care. It gathers knowledge, information and opinions to influence policy and commissioning decisions,

monitors the quality of services and reports to regulators. For more information, visit www.cheshireeast.gov.uk/Healthwatch

NHS Choices – Helping to put you in charge of your healthcare NHS Choices is a reliable source of health information and advice, visit www.nhs.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Staying independent This section gives details of organisations that can support you to remain independent, improve your quality of life and help to prevent you or the people you care for from reaching crisis point. Services are available to help prevent your needs escalating and to delay your need for ongoing care and support. Advice Cheshire East (ACE) Aims to empower people by providing you with information and signposting you to appropriate advice when necessary. Having the right information can be a big step towards solving your issues. The ACE website helps you to have a better understanding of your rights and entitlements, and also to take the first steps in finding the right solution for you. Email: info@adviceCE.org.uk Web: www.advicece.org.uk Age UK Cheshire Offers people over 50 a range of care and support services, to empower and enable them to continue to live full and active lives, to participate in community activity, and to remain in good mental and physical health for as long as possible. Services include providing information and advice on a wide range of issues, assistance on how to plan and manage your care and support, a dementia adviser to help people living with dementia and their carers, advice on money matters and insurance issues, and help to support you to live independently at home. A project, Men in Sheds, specifically for older men to join together socially and learn new skills, is available in Crewe. Further details of all the services provided are available on the website. Congleton, Sandbach, Crewe and Nantwich Tel: 01606 881660 Email: admin@ageukcheshire.org.uk Web: www.ageuk.org.uk/cheshire Age UK Cheshire East Supports people over 50 and their families and carers in Cheshire East through the provision of highquality practical and emotional support. It aims to improve later life for older people in the community, offering advice, information, advocacy, friendship, practical support and activities to support health and wellbeing and continued independence. Services include various creative, physical and social activities, help and home visits to enable you to remain independent at home, including benefit entitlement checks, and weekly groups for people with dementia

or who are physically frail. A project, Men in Sheds, specifically for older men to join together socially and learn new skills is available in Congleton and Macclesfield. Further details of all the services provided are available on the website. Macclesfield, Wilmslow, Poynton and Knutsford Tel: 01625 612958 Email: enquiries@ageukcheshireeast.org Web: www.ageuk.org.uk/cheshireeast The Bridgend Centre (Bollington) Provides community support including drop-in services, information provision, health and education sessions and weekly walks. Tel: 01625 576311 Email: info@bridgendcentre.org.uk Web: www.bridgendcentre.org.uk Cheshire Centre for Independent Living (CCIL) Runs various groups for disabled adults and adults with a learning disability. Activities include photography, cooking and days out. All venues are fully accessible. Contact CCIL for further information on what groups are available near you. Tel: 01606 331853 or 0845 340 2777 Email: office@cheshirecil.org Web: www.cheshirecil.org Cheshire Community Action Agents can help you to find out what is available to support you in your local area, including financial advice and community groups. For further information on what support they provide, see page 22. Tel: 01606 350042 Web: www.cheshireaction.org.uk/our-services/ community-agents Citizens Advice Services in Cheshire East Provides free, confidential and independent advice and information on a wide range of subjects including finances, housing and relationships. AdviceLine: 03444 111 444 Macclesfield Sunderland House, Sunderland Street, Macclesfield Knutsford Knutsford Town Council Offices, Toft Road Wilmslow Various locations (please call 01625 432847 for details) Poynton Poynton Civic Hall, off Park Lane

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Staying independent continued >> Crewe 50 Victoria Street, Crewe

Tel: 01270 250316 • Email: info@iriscentre.org.uk Web: www.iris-centre.co.uk

Congleton 35-37 Lawton Street

Making Space Delivers a floating support service for people with mental health conditions who live in Crewe or the southern area of the borough. It is a flexible service that provides short-term housing-related support and can offer individual support to facilitate the development of life skills that will enable vulnerable people to maintain their tenancy, live independently and improve their quality of life. Tel: 01606 786710 Email: jane.reeves@makingspace.co.uk Web: www.makingspace.co.uk

Nantwich The Library, Beam Street Middlewich The Wyche Centre, Civic Way Alsager Community Support Centre, Lawton Road Details of Citizens Advice drop-in, appointment, email and self-help services can be found on www.cecab.org.uk or by calling 01625 432847 (North) or 01270 303003 (South). Crossroads Care Runs social singing and reminiscence activities in Congleton, Macclesfield and Crewe. Tel: 01260 292850 Email: cheshireeast@carerstrust4all.org.uk Web: www.carerstrust4all.org.uk Deafness Support Network Provides a wide selection of services and support for children and adults who are deaf, and provides technical assessments for equipment and assistive technology. Tel: 0333 220 5050 • Email: dsn@dsnonline.co.uk Web: www.dsnonline.co.uk Iris Vision Promotes eye health and supports you if you are living with sight loss. It provides a range of services including advice and information, low vision assessments, social/educational activities, advice on aids and equipment (including computers and new technology) and transcript services.

The Neuromuscular Centre Offers practical support to help people with muscular dystrophy or other neuromuscular conditions to access the specialist information and services which can assist them. Information is available on all aspects of life at home, at work and for leisure including equipment and benefits that may be available. It also provides advice through its website, face-to-face or on home visits. Tel: 01606 860911 Email: matthew.lanham@nmcentre.com Web: www.nmcentre.com Wishing Well Serving Crewe and the surrounding areas of South and East Cheshire, Wishing Well can provide you with a range of care and support services and social and learning opportunities, mainly delivered by volunteers from the local community. Tel: 01270 256919 or 01270 253551 Email: Jessica.cole@nhs.net Web: www.wishingwellproject.com

Meal delivery services Hot meals and sandwiches can be delivered to your home if you are finding it difficult to prepare food. There are three organisations that provide meals across Cheshire East: ICare community meals Covers the whole of Cheshire East. Tel: 0845 604 1125 Email: matrixmeals@icaregroup.co.uk Web: www.icarecuisine.co.uk

Steele’s Meals on Wheels Covers Knutsford, Wilmslow, Poynton, Bollington, Holmes Chapel, Congleton, Alsager, Middlewich and Sandbach. Tel: 07772 368475 Email: steelesmealsonwheels@outlook.com Wishing Well Meal Delivery Service Covers Crewe, Nantwich and outlying areas. Tel: 01270 253551 • Email: a.antrobus@nhs.net Web: www.wishingwellproject.com/what-we-do

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Help to learn IT skills and get online If you are a community group who wants to help your members learn basic digital skills but need a bit more support, then a Digital Champion might be just the job. Digital Champions are volunteers who have been trained by Cheshire East Council to help people learn or improve their IT skills and use the internet. They offer friendly support tailored to the needs and interests of each learner at a pace that suits them. Digital Champions can help people learn how to: • Use a laptop, tablet or PC for the first time. • Keep in touch with friends or family online by using email, Skype or FaceTime. • Stay safe on the internet. • Shop online safely. • Find out what events and activities are happening in their local area.

• Find information on a health condition using NHS Choices or other trusted health websites or apps. Local community groups, churches, social clubs and charities in Cheshire East are all eligible to receive this support. If you would like a Digital Champion to support your organisation or group, please contact the Digital Inclusion Team. Tel: 01270 686626 Email: Katie.atherton@cheshireeast.gov.uk Web: www.connectingcheshire.org.uk/digitallearning-champions

Volunteers needed to become Digital Champions Why not become a Digital Champion and help someone else discover a whole new world? Cheshire East Council is looking for people who enjoy using the internet, have good digital skills and are happy to give a bit of their time to help someone else learn. You don’t have to be a technical whizz but do need to be empathetic and patient. Your support will be invaluable in helping more Cheshire East residents to take those first few

steps into the digital world. Digital Champions are invited to attend a half-day course before being matched up with a local community group or organisation which is helping residents to get online. To find out how to apply, please visit www.connectingcheshire.org.uk/digitallearning-champions or email Katie.atherton@cheshireeast.gov.uk

Help with transport If you find it difficult to get out and access community groups and facilities, or to visit your nearest village or town, there are community and flexible transport schemes available. These services can be used to help you to access healthcare, social facilities, shopping and banking. For details of the schemes, how you can book and which areas they cover: Tel: 01270 371478 Email: transportpolicy@cheshireeast.gov.uk Web: www.cheshireeast.gov.uk/ CommunityTransport

British Red Cross Provides transport services from Leighton Hospital and to urgent GP appointments if you are unable to get alternative transport. Details of the schemes can be found at www.cheshireeast.gov.uk/ CommunityTransport or by ringing 01270 255141.

Visit www.carechoices.co.uk for further assistance with your search for care

Support in an emergency The Emergency AssistanCE scheme is administered by Cheshire East Council to provide support for very vulnerable people who are facing immediate shortterm needs, in an emergency or as a consequence of a disaster. It aims to prevent serious risk to the health and safety of vulnerable people or their families. Any award is intended:

The scheme is non-cash based and will be meanstested, with support provided by goods, supplies or services. It is available to those:

• To prevent homelessness, in conjunction with support from the Housing Options Team.

• Who the Council considers to be vulnerable.

• To keep families together and safeguard vulnerable people. • To assist vulnerable people to return to or remain in

the community or to ease exceptional pressure on families.

• In receipt of state benefits or low-paid work in exceptional cases. • Living in Cheshire East, or with a connection to the area if moving to it. For further advice on the scheme and how to claim: Tel: 0300 123 5013 Email: emergencyassistance@cheshireeast. gov.uk Web: www.cheshireeast.gov.uk/ emergencyassistance

Employment Supported Employment offers support to people with disabilities to find or retain employment. Employment is a key ingredient for real social inclusion. The Council is committed to supporting people with disabilities to gain independence through work. Tel: 01260 375468 Email: supportedemployment@cheshireeast. gov.uk

Blue Badge Scheme The Blue Badge Scheme is a national arrangement of parking concessions that allows badge holders to park close to their destination, either as the driver or passenger. The Blue Badge Scheme is also open to organisations that care for disabled people

meeting the qualifying criteria. Tel: 0300 123 5020 (option 2) Web: www.cheshireeast.gov.uk/BlueBadges

The Care Act Information on how The Care Act has changed care and support for the better is available on www.cheshireeast.gov.uk/careact

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Do you look after someone? Sometimes people find it difficult to recognise themselves as carers; they might think they’re just being a good friend, neighbour or spouse and are ‘just doing their job’. In reality, being a carer can be difficult and lonely at times. If you are in this position,

a good place to start is with a Carer’s Assessment. This is an opportunity for carers to share their feelings and experiences with a dedicated person who can help guide the carer towards the help and support they are entitled to.

Assessing your wellbeing A Carer’s Assessment will look at the different ways that caring affects the carer’s life and will work out how they can carry on doing the things that are important to them and their family. The carer’s physical, mental and emotional wellbeing will be at the heart of this assessment. The assessment may conclude that the carer has eligible needs

for support, in which case they may be offered services to help with their caring role. The Council will also offer advice and guidance to help with the carer’s caring responsibilities and maintaining their own wellbeing. To find out more about Carers’ Assessments, visit www.cheshireeast.gov.uk/ CarersAssessment

The right help at the right time There is a range of services to support and help carers who live and care in Cheshire East. These services range from help and support provided by Cheshire East Council to services that its partners in health and the voluntary sector provide.

monthly group meetings or to take a relaxation break of their own with an individual relaxation session. Freephone helpline: 0800 085 0307 Email: advice@cheshirecarerscentre.org.uk Web: www.carers.org/Cheshire

Carers Reablement Service Cheshire and Warrington Carers Trust provides support to carers who are struggling to cope with their caring role, or are finding that it is getting more demanding. The Carers Trust will work with the carer, looking at ways they can take a break and helping them to plan for the future. Freephone helpline: 0800 085 0307 Email: advice@cheshirecarerscentre.org.uk Web: www.carers.org/Cheshire

Carer’s breaks for carers of people with muscular dystrophy and neuromuscular conditions The Neuromuscular Centre provides regular breaks for those caring for people with muscular dystrophy. There are opportunities to share experiences with others, develop new skills by participating in activities and enjoy the benefits of complementary therapies. Tel: 01606 860911 Email: matthew.lanham@nmcentre.com Visit: www.nmcentre.com

Carer breaks Caring for someone can be a full-time job and all carers need a break every now and then.

Provision of care for when you take a planned break/holiday or you need respite care in an emergency A Carer’s Assessment will determine whether a carer’s needs mean that they require a break. An option would be to look at extra support for the person who is being cared for, so the carer can receive this break. This is called respite care, and a financial assessment will be undertaken to assess whether the person being cared for will need to contribute financially to the cost of this. Respite care is now available in 15 care homes across Cheshire East, enabling carers and the people they care for to choose a setting that best suits their personal needs and circumstances. >>

There are different types of breaks: Support Groups to meet up with other carers Cheshire and Warrington Carers Trust provides regular opportunities for carers to meet up at

Visit www.carechoices.co.uk for further assistance with your search for care

The right help at the right time continued >> Respite care is now available in the following care homes: The Hawthorns Residential Care Home

Tabley House Emergency Bed North Leycester House Residential Care Home

Knutsford

The Cedars Residential Care Home The Elms Residential Care Home Cypress Court Rosedale Manor Care Home Elm House Residential Care Home

Poynton Wilmslow

Lyme Green Hall

Macclesfield Holmes Chapel Congleton Middlewich Sandbach Crewe

Audlem

Carer training Cheshire and Warrington Carers Trust offers training for carers, including a Caring with Confidence course to help with the caring role. It also offers one-off practical skills training sessions and personal development sessions. If you are interested in a different course, there is also a training opportunities fund that carers can apply to for support to pay for this. Freephone helpline: 0800 085 0307 Email: advice@cheshirecarerscentre.org.uk Web: www.carers.org/Cheshire Carer support The Alzheimer’s Society provides expert information and one-to-one support to anyone who cares for someone with any type of dementia. A named Dementia Support Worker will be there for the carer throughout their caring journey and can direct carers to other relevant organisations. Alzheimer’s Society also has eight monthly dementia cafes across Cheshire East where carers can receive mutual support.

Weston Park Care Home Heliosa Nursing Home

Alsager

New Milton House Residential Care Home

Nantwich

Booking respite care If you have been assessed as requiring carer respite and are planning a short break, a night out or a holiday, it is easy to book a bed for the person being cared for. The website also provides further details for each care home. Tel: 01270 686428 Email: ce.contracts@cheshireeast.gov.uk Web: www.cheshireeast.gov.uk/CarerBreaks

Parklands Residential Care Home

Mayfield House Emergency Bed South Corbrook Park

Tel: 01625 503302 Email: east-cheshire@alzheimers.org.uk Web: www.alzheimers.org.uk Early help and assistance for carers The In-Time Service provides carers who are new to caring, or who have not had any support as a carer before, the opportunity to discuss how caring is affecting them and to complete an individual action plan. For more information, contact Crossroads Care Cheshire, Manchester and Merseyside. Tel: 01260 292850 Email: cheshireeast@carerstrust4all.org.uk Web: www.carerstrust4all.org.uk Carer’s Alert Card for Emergencies (ACE) The Cheshire East Carer’s Alert Card for Emergencies (ACE) scheme is run by Peaks and Plains Trustlink Service and provides support and peace of mind for carers and those they care for in an emergency. An ACE card with an emergency contact number is given to every carer who signs up, and an emergency plan is agreed. This gives details of family members or friends who can be contacted if the carer has an emergency. For more information, contact Peaks and Plains Housing Trust. Tel: 0845 872 7657 Email: trust@peaksplains.org Web: www.trustlink.peaksplains.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Support to stay at home Help in your home with maintenance A team of handypersons who can provide ‘that little bit of help’ with jobs around the home is available for people over 60 and disabled people living in their own homes. The Orbitas Handyperson Service can undertake small repairs and practical tasks at affordable rates, such as home safety checks, jobs to prevent slips and trips, fitting grab rails and changing light bulbs. Tel: 0300 123 5017 (option 3) Email: handy.person@orbitas.co.uk Web: www.cheshireeast.gov.uk/HomeSafety

Finding a contractor Buy With Confidence provides details of local, reliable and reputable contractors to carry out housing repairs and maintenance. Visit www.buywithconfidence.gov.uk

Adaptations to your home If you are over 60 or someone in your household has a disability, the Housing Standards and Adaptations Team can provide you with advice about home repairs or adapting your home to suit your needs. It can offer help with many types of work around the home, from replacing a window to building an extension. Advice and information is provided free of charge and can include technical advice about repairs and adaptations to your home, and information about other services that can help you to live independently in your own home. The team can also provide you with information about funding for home repairs and adaptations, helping you to find ways of paying for them, and assisting you to fill in funding application forms. The team can also guide you through the often complex or daunting process of carrying out repairs and adaptations in your own home. There is a charge for services to draw up plans for work, completing planning applications and helping you to employ reputable contractors. The team aims to keep the charges as low as possible to make the service affordable.

you may qualify for a Disabled Facilities Grant (DFG) towards the cost of adapting your home. The grant can be used for adaptations that can: make it easier to get into and out of your home; make your home safer; provide access to and within the main family room, bedroom, kitchen, bathroom or garden; and improve the heating. To apply for a grant, you will need an occupational therapy assessment. You can request an assessment by ringing 0300 123 5010 (option 3). An assessor can visit you at home or invite you to a bathing assessment in one of the Council’s centres. If the assessor recommends a home adaptation, the next step is a financial assessment to decide whether you qualify financially for a grant.

Tel: 0300 123 5017 (option 4) Email: careandrepair@cheshireeast.gov.uk Web: www.cheshireeast.gov.uk/CareAndRepair

Trading Standards If you are a Cheshire East resident and wish to report a consumer related issue or complaint to Trading Standards, or to seek civil advice, contact The Citizens Advice Consumer Service. Call 0345 404 0506 or, to complete an online form, visit www.cheshireeast. gov.uk/TradingStandards

Disabled Facilities Grants If you or someone living in your property is disabled,

More information on funding availability, eligibility and the financial assessment is available: Tel: 0300 123 5017 (option 4) Email: careandrepair@cheshireeast.gov.uk Visit: www.cheshireeast.gov.uk/DFG

Visit www.carechoices.co.uk for further assistance with your search for care

Aids for daily living (assistive technology) Most people want to remain independent for as long as possible. The Cheshire Community Equipment Service provides advice and access to equipment to support people with disabilities and their carers to remain at home and be as independent as possible. The Independent Living Centre (ILC) at Wilmslow is open to anyone who requires assessment and advice and there are also advice clinics available in the Crewe area. Where appropriate, a variety of interventions including rehabilitation, equipment and minor and major adaptations can be provided in order to support your independence and to enable you to manage your needs within your own home. Small equipment is available either on an equipment prescription from health or social care workers, or for self-purchase through accredited retailers across Cheshire East. People can top up the cost of equipment if they prefer a higher

specification. A list of retailers is available on the Cheshire East section of the Care Choices website www.carechoices.co.uk

Telecare Telecare is technology that can help you to maintain your independence and to stay living at home safely. Telecare can help people with physical disabilities, memory problems, learning disabilities, mental health conditions and older people. It can help by reminding you about important things and making sure you get help when you need it via the

use of sensors. This provides reassurance for your carers and relatives and helps to keep you safe. There is a Telecare-contracted Response Service which provides an alert to a control centre in the event of an emergency. For more information, visit www.cheshireeast.gov.uk/Telecare or ring 0300 123 5010.

Occupational Therapy Service The Occupational Therapy Service provides advice and assessments for people living in their own homes who have physical functional difficulties. The team provides advice and solutions such as equipment and adaptations. You may be referred to

the service following an assessment by a social care or health professional. For more information, visit www.cheshireeast.gov.uk/OTService or ring 0300 123 5010 (option 3).

Staying safe at home Fire safety in your home Cheshire East Council has worked in partnership with Cheshire East Fire and Rescue to devise a number of safety tips to help keep you safe from fire and other dangers in your home. For more information and safety tips, visit www.cheshirefire.gov.uk/publicsafety

Message in a bottle This is a free and simple way to ensure that essential information is readily available to the emergency services should you suffer an accident or sudden illness at home. Visit www.cheshireeast.gov.uk/ MessageBottle to see how it works, or ring 0300 123 5010.

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Reablement services Reablement is a period of short-term, intensive support that is designed to help you manage independently following a period of illness or a fall or if you have lost some of the skills you need to maintain your independence. Following the reablement, many people will not require any further assistance, however if you do, a care and support plan will be developed. You may be referred to this service following an assessment by a social care or health professional. For more information, visit www.cheshireeast.gov.uk/Reablement

Together with health partners, the Council also offers a Mental Health Reablement Service. The support focuses on coping techniques, promoting social inclusion, building self-esteem and goal setting and can refer to other support services. You may be referred to this service following an assessment by a social care or health professional. For more information, visit www.cheshireeast.gov.uk/MHReablement Cheshire East also provides a Dementia Reablement Service if you have a diagnosis of early stage dementia. For more information, see page 16.

Home care (domiciliary care) Home care, or domiciliary care, is practical help with your personal care, which can be provided in your own home to enable you to remain independent and improve your quality of life. This is usually help with day-to-day personal tasks, such as getting up, dressing, washing, going to bed and help with eating. The amount and type of support you receive

depends on what is decided following an assessment of your needs. Regardless of whether you are paying for your own care or not, you can choose who provides this service for you. For help with finding a provider, ring this Directory’s independent helpline on 0800 389 2077. Providers of home care are listed on pages 30 to 32.

Shared Lives This service offers long-term respite or day support for people, either within a Shared Lives carer’s family home or in your own home. You can either live with the Shared Lives family permanently, or go to stay with them for overnight short breaks, or for a few hours per week. The Shared Lives Scheme is available to any vulnerable adult over 18 years old, who meets the Council’s eligibility criteria, see page 20 for more information on eligibility. If you would like to live in a Shared Lives home or to become a Shared Lives carer, then you (or a family member, relative, friend, neighbour or any other adult) should call 01260 375456, email sharedlivesservice@cheshireeast.gov.uk or visit www.cheshireeast.gov.uk/SharedLives

Living with dementia If you are worried that your memory – or that of someone you know – is getting noticeably worse, or if memory loss is beginning to affect everyday life, it is worth seeking advice. That’s because memory problems can sometimes be an early sign of dementia. You should first visit your GP, who will listen to your

concerns. You may be referred to a local memory clinic where a formal diagnosis can be made. Bear in mind that there are many reasons for memory loss other than dementia. However, it is best to seek help as early as possible as there may be support or treatment available that can help you.

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Dementia Reablement Service If you receive a diagnosis of early stage dementia you can also receive personalised support from the Cheshire East Dementia Reablement Service. The service will provide support for you and your family, to enable you to live as independently as possible, and to: • Develop a personalised action plan, known as a ‘My Information and Support Plan’ to identify what your goals are and what you want to be able to do, and to provide information, advice and support to help you achieve those goals. • Enable you to stay safe in your own home for as long as possible through the use of innovative technology such as apps and assistive technology, wherever possible delaying the need for care packages. • Empower you to increase and maintain your social links with friends and family and the local community.

• Support you and your carers to access peer support networks such as dementia cafes and the Cheshire East Dementia Together Group. The Dementia Reablement Service works in partnership to complement other dementia support services such as Alzheimer’s Society and Age UK Cheshire. North Team Tel: 01625 378287 Email: dementiareablementnorth@ cheshireeast.gov.uk South Team Tel: 01270 371 273 Email: dementiareablementsouth@ cheshireeast.gov.uk Web: www.cheshireeast.gov.uk/ DementiaReablement

Other dementia support services Dementia Connect Developed by Alzheimer’s Society, this service can help you to find services and support in your area by entering your postcode. Visit www.cheshireeast.gov.uk/DementiaConnect Alzheimer’s Society Alzheimer’s Society has a wealth of knowledge and experience around living with dementia. It provides dementia advisers to support people with dementia of any type and can signpost you to other relevant organisations. There are also dementia specific groups that can support you and your carer. Tel: 01625 503302 Email: east-cheshire@alzheimers.org.uk Web: www.alzheimers.org.uk Age UK Cheshire Provides dementia advisers who can help anyone affected by dementia or cognitive impairment. No diagnosis is necessary. The service can make home visits and help with finances and the completion of forms, for example Attendance Allowance forms. It offers a home safety assessment, including free fitting of smoke alarms. It can also provide information on a wide range of topics, including aids and adaptations, power of attorney, planning for the future and local carers’ support services.

Referrals can be taken by phone; call Anita on 01270 219481. Dementia advisers Lauren Clifford (Senior Dementia Adviser) Tel: 01606 720433 Email: lauren.clifford@ageukcheshire.org.uk Jan Hanby (Dementia Adviser) Tel: 01270 219481 Email: jan.hanby@ageukcheshire.org.uk Gemma Westwell Tel: 01270 212044 Email: gemma.westwell@ageukcheshire.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Housing with care Affordable housing Registered Providers provide affordable social housing across Cheshire East. This housing is generally accessed by applying via Cheshire Homechoice. Tel: 0300 123 5017 (option 1) Web: www.cheshirehomechoice.org.uk

Some of these providers also offer supported short-term housing under contract to Cheshire East Council. To apply for this housing you will need a referral â&#x20AC;&#x201C; contact the Council for advice by calling 01625 378219, or visit www.cheshireeastsp.org.uk for more information.

Sheltered housing Sheltered housing is predominately for people aged 55 and over or for people with a medical need for this type of housing. A sheltered housing scheme consists of individual apartments with your own front door enabling you to live independently. Each scheme will have different facilities, which can include 24-hour emergency response, communal areas and optional social events, and may be available to buy or rent. If you are looking for a property in Cheshire East, many of the large

housing associations advertise their properties on Cheshire Homechoice. Cheshire Homechoice will be happy to discuss your options and help you with any application forms. Tel: 0300 123 5017 (option 1) Email: cheshirehomechoice@cheshireeast. gov.uk Web: www.cheshirehomechoice.org.uk

Extra Care housing Extra Care housing supports people aged 55 and over who have care needs and may require 24-hour support to live independently in their own home. Schemes consist of individual apartments and most provide communal facilities and hold regular social activities. There are six Extra Care schemes in Cheshire East run by Housing Associations and other schemes that are run privately. Tel: 0300 123 5010 Web: www.cheshireeast.gov.uk/ ExtraCareHousing or: www.housingcare.org

Supported living Supported living is designed to help people with a learning disability or a mental health condition live more independently in their local community. In supported living accommodation, housing and support are provided separately, and the customer has a licence or tenancy. Support can vary from

a few hours a week up to 24-hours a day, depending on your assessed needs. There are several different models of supported living, such as living in shared houses, or living in individual tenancies in the community. For more information, call 0300 123 5010.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential and nursing homes Sometimes living at home is no longer an option and the time comes to consider other care options. All care providers in the country must be registered with the Care Quality Commission (CQC). All services are

inspected by the CQC, which reports on its findings and gives the service a quality rating. These inspection reports, along with quality ratings, are available from the care home or the CQC website at www.cqc.org.uk

Types of care home There are two types of care home which are available for people who are no longer able to live independently in their own home. Residential care homes (personal care only) If you need care and support on a 24-hour basis but you have no nursing needs, a care home offering only personal care may be the best option. Personal care includes bathing, dressing and help with eating and moving. Care homes with nursing This kind of home is suitable for those needing nursing care, where care, support and nursing needs are delivered by qualified nursing staff alongside care workers. Nurses are on duty around the clock. In addition, both residential and nursing care

homes can provide specialist care and support for people with a range of illnesses and conditions, such as dementia. The decision to move into a residential or nursing care home should only be made when all other options for remaining at home have been considered and tried. Once it is established that your care and support will be most appropriately provided in a care home, there are a number of questions that you will want answering before making a final decision about which care home you will choose. The checklist below should help when you are looking at care homes. Visit www.cheshireeast.gov.uk/ ChooseCareHome to see further advice. For more information, ring 0300 123 5010.

Care homes checklist

Home 1

p/w

Home 2

p/w

Home 3

p/w

First impressions

1 2 3

• Were you met when you first arrived?

Transport

• Do staff seem warm, friendly and polite?

• Does the home provide its own transport?

• Does the home feel comfortable and welcoming?

Accommodation

• Is the home fresh, clean and well-furnished? 1 2 3

• How much are the fees? (Insert above) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs?

1 2 3

• Is the home easy to get to for relatives and friends?

• Do the residents seem happy, active and sociable?

Fees

• Is the notice to terminate reasonable?

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist continued

• Can you control the heating in your room?

• Is there an adequate number of staff on day and night?

• Can you lock your room and is there a secure place for valuables?

Visitors

• Is there a separate dining room? Bar?

• Are visitors welcome at all times?

• Are there toilet facilities within easy reach of the communal facilities?

• Is there somewhere to see them in private?

• Are there both showers and baths?

• May your visitors join you at meals?

• Are bathrooms adapted to help people in and out of the bath?

• Can your visitors stay overnight?

Accessibility

Food 1 2 3

• Is the food varied and interesting?

• Are all areas accessible for wheelchair users?

• Can you have snacks or drinks any time of the day or night?

• Can the home cater for your dietary needs?

• Does the home have extra wheelchairs and walking aids?

• Can you eat in your room? Activities

• Is there adequate provision for people with sight or hearing difficulties? 1 2 3

• Are there any rules and restrictions (e.g. going out, time of return etc)?

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment?

£................... £................... £...................

• How are residents involved in decisions about life in the home?

• Are escorts available if necessary? • Is a library service available?

• Is there a telephone where you can make and take calls in private and comfort?

• Can you have your own flower bed or help in the garden?

• Is alcohol served or permitted? • Are there smoking and non-smoking areas?

• Can you stay in your own room if you want to?

• Are there arrangements for religious observance?

Gardens

• Can you handle your own money? If not, what arrangements are in place?

• Are all areas safe and accessible? • Is there somewhere to sit? • Are they quiet?

• Are residents accompanied on visits to the GP or hospital?

• Do the staff talk to residents and how do they talk to them? • Are the staff formally trained?

1 2 3

• Are the grounds/gardens attractive?

• Does a hairdresser/chiropodist visit?

• Do the staff appear clean, cheerful and respectful?

1 2 3

• Are outings and holidays arranged? How much do they cost?

• Can you choose when to get up and retire every day?

Staff

1 2 3

• Do you have a choice about meals?

• Does the home have the right adaptations and equipment to meet your needs?

Life within the home

1 2 3

Contract terms 1 2 3

1 2 3

• Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects, reviews and rates all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. When considering a care home, a care home with nursing or home care agency, it’s always a good idea to check their inspection reports and rating on the CQC’s website, visit www.cqc.org.uk

For any enquiries or to register a concern or a complaint, contact the CQC. Tel: 03000 616161 Email: enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

What happens if I ask for an assessment from Adult Social Care? If you (or someone you care for) have a health condition or disability and are finding it difficult to cope with everyday living tasks, then you may need some additional support to help you. This Directory has been designed to give you information on the services that are available in the community to help you to stay healthy and independent. However, some people may need extra help in identifying what support they need and can request an assessment from Adult Social Care. The assessment may result in the Council giving you advice or signposting you to services that can provide you with support. The assessment will also identify whether you have care and support needs which the Council can help you with. This help may include financial support. A trained assessor will work with you to carry out the assessment, considering a number of factors such as your needs and how they impact on your wellbeing, the outcomes that matter to you, whether you are lonely and want to make new friends, and your other circumstances, for example, whether you live alone

without support. The aim is that you will be at the centre of the process and Adult Social Care will gain a full picture of what your wishes, needs and goals are. You may wish for someone to be present with you, such as a member of your family. After carrying out your assessment, Adult Social Care will work with you to identify if you have any needs that are eligible for care and support. If you think you may need care and support, you can contact Cheshire East Council for an assessment of your needs by ringing 0300 123 5010. Advocacy – someone to speak on your behalf When you contact the Council to request an assessment of your needs, we will assess whether you require someone to support you through the process and will arrange this for you if you do. Details of providers of this service can be found at www.cheshireeast.gov.uk/Advocacy

Do I have eligible needs for care and support from the Council? In April 2015, the Government introduced national eligibility criteria for care and support needs which local authorities must meet to ensure everyone has the same opportunity to access care and support. You will have eligible needs for support from the Council if you meet all of the following criteria: • You have care and support needs as a result of a physical or mental condition or illness. • As a result of these needs, you are unable to

achieve two or more outcomes (as specified in the regulations). For instance, being able to wash or use your home safely. • There is a significant impact on your wellbeing. Following your assessment, if you have eligible needs, Cheshire East Council will assist you to plan your support, and give you advice and information about what support is available in the community to help you.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Planning your support If you have eligible needs and require support from the Council, we will work with you to prepare a care and support plan. This will consider your needs, how best to meet them and what is important to you and your family. It will look at what you want to achieve, what you can do yourself, whether you have support already in place and what types of care and support might be available to help you. Social care for adults has changed for the better, making care and support services more personalised, so you can have more control over your life. Self Directed Support allows you to have more choice and control by allowing you to make decisions about the support that you need. This personalisation ensures that your care and support is tailored to you, and that you are at the heart of the process.

You could receive support to meet your assessed needs such as help with getting washed and dressed, getting out and about, and being part of the community. Support can also be given to carers to help them with their caring role and to maintain their life outside of caring. Care and support planning can take time so Cheshire East Council will arrange care and support for you for short periods of time in urgent situations, whilst developing a longer-term support plan with you for when your situation has settled. You will also know how much it will cost to meet your eligible needs, this is called a personal budget, see the following section for more information. You will also know how much Cheshire East Council may contribute towards the cost of this, see page 23 for details on how this is calculated.

What is a personal budget? A personal budget is the amount of money that is allocated to be spent on your care following your needs assessment. You can choose to receive your budget as a cash payment so that you can buy the care and support you need yourself. This is called a direct payment. Alternatively, the Council can arrange your care and support for you. What can I spend my direct payment on? You can be as creative as you want in deciding what this money is spent on, as long as it is spent to meet your agreed assessed needs. Your direct payment could be used to pay someone to support you, such as a support worker or personal assistant, or to purchase support through a service provider of your choice. It can be used to facilitate other ways of meeting your needs such as joining a group in your local community or pooling money together in a group to fund activities that meet the needs outlined in your care and support plan. What will I be responsible for? Direct payments give you control over the support you receive. However, you will also have the responsibilities that come with managing a budget and potentially becoming an employer. If you feel you are unable to manage the day-today financial responsibilities of a direct payment, then you can nominate someone else (a nominee) or

you can opt for a â&#x20AC;&#x2DC;managed accountâ&#x20AC;&#x2122;, whereby a third party manages all aspects of your direct payment and financial monitoring (at a cost to you) on your behalf. What support is available to help me to organise services with my direct payment? The Cheshire Centre for Independent Living, in partnership with Age UK Cheshire, offers an independent living service which can help you to arrange services or employ a personal assistant paid for by your personal budget. It can also assist with paperwork and provide information and advice on directing your own care.

For people under 65, contact Cheshire Centre for Independent Living. Tel: 01606 331853 or 0845 340 2777 Email: office@cheshirecil.org Visit: www.cheshirecil.org For people aged 65 and over, contact Age UK Cheshire. Tel: 0845 053 0280 Email: brokereast@ageukcheshire.org.uk Visit: www.ageuk.org.uk/cheshire

Visit www.carechoices.co.uk for further assistance with your search for care

Finding the care and support you want This Directory has been designed to give you information on the services which are available in the community to help you to stay healthy and independent. Information is also available on the Cheshire East website at www.cheshireeast.gov.uk/ careandsupport The Council is working in partnership with the voluntary sector, health services and community networks to help provide solutions and services closer to people’s homes. Access to high-quality support should be available to everyone throughout the county. There are people who can help you find the services and community help that you need: Cheshire Community Agents Community Agents provide free, confidential information, advice and assistance for people across targeted areas of Cheshire, who are vulnerable or in need of support. They primarily support older people but can support anyone who may benefit from being helped to make informed choices. You do not need to be receiving care to access Community Agents. They can provide face-to-face support and put you in contact with appropriate agencies. Community Agents can: • Provide you with details about leisure and social activities taking place in your local community, support you to get involved, and help with transport to access them. • Provide you with information about home adaptations, repairs and improvements, fitting smoke alarms, and home security. Agents can also assist you if you need to move house and can help to liaise with the local authority.

Contact: Macclesfield area Kelly Druce Tel: 07825 296091 Email: kelly.druce@cheshireaction.org.uk Trish Farrar Tel: 07584 290972 Email: trish.farrar@cheshireaction.org.uk Congleton area Alyssa Baines Tel 07901 787272 Email: alyssa.baines@cheshireaction.org.uk Crewe and Nantwich area Lisa Gordon Tel: 07823 325766 Email: lisa.gordon@cheshireaction.org.uk Andrea Harris Tel: 07584 292691 Email: andrea.harris@cheshireaction.org.uk Local Area Co-ordinators Local Area Co-ordinators (LACs) co-ordinate information and offer advice and support to enable you to remain as independent as possible, offering you choice and control over the support you receive. They also support social work teams by identifying community services, organisations and groups for the teams to refer you to when you need them. They work collaboratively with other partners in identifying gaps in support and help to develop services to meet this need.

• Help to apply for benefits and fill in other forms. • Provide you with help and guidance on learning how to use IT and tablet devices, and can help to arrange internet access so that you can benefit from being online. • Help you to find appropriate services to meet your health and care needs. Alternatively, they can refer you to the relevant services and provide advice and support for you if you are a carer. They can also help arrange home help, meal delivery services, and local transport services. • Provide support and advice on tax, benefits, pensions, debts and savings, consumer advice and how to reduce your fuel bills.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Finding the care and support you want continued Macclesfield area Michelle Cartledge Tel: 07790 565154 Email: michelle.cartledge@cheshireeast.gov.uk Jayne Varley Tel: 07970 859563 Email: jayne.varley@cheshireeast.gov.uk Wilmslow area Sandra Bell Tel: 07826 902227 Email: sandra.bell@cheshireeast.gov.uk Clare Johnson Tel: 07973 949187 Email: clare.johnson@cheshireeast.gov.uk Crewe area Angela Gresty Tel: 07768 987332 Email: angela.gresty@cheshireeast.gov.uk Wendy Steadman Tel: 07966 243705 Email: wendy.steadman@cheshireeast.gov.uk Congleton area Sarah Jacklin Tel: 07717 733349 Email: sarah.jacklin@cheshireeast.gov.uk Anna Bignell Tel: 07824 342665 Email: anna.bignell@cheshireeast.gov.uk

Local support It is recognised that individuals can receive care and support from their friends, families, neighbours and community groups and people are encouraged to consider how they could play a role in achieving personal outcomes. Greater access to information and advice In addition to being able to contact the Community Agents and the LACs for information on local services and community groups, the Council will be launching, with partners, a new online directory of information, services and activities to support adults in Cheshire East to live independently at home. Its aim is to improve the consistency, quality and range of information for residents and their families by bringing together, in one place, information on community services, money matters, activities, facilities and health conditions, which will enable people to make the right choices for themselves and their families. The directory will be available in 2016/17.

Paying for care In England, social care services must be paid for by the person receiving care, so you should expect to

pay the full cost of care services unless your capital, savings and income are very low.

How much will I have to pay? The amount you will have to pay depends on the type of help you need and the capital, savings and income that you have. If your needs are eligible, there are three levels: if you have income, capital and savings of more than £23,250, you will need to pay the full cost of your care; if your income, capital and savings are between £14,250 and £23,250, you may need to pay a contribution towards your care; and if you have

less than £14,250 in income, capital and savings, you may not have to pay anything. Your house is only considered as part of your capital if you are moving

Visit www.carechoices.co.uk for further assistance with your search for care

How much will I have to pay? continued into a care home or care home with nursing. The amount you can contribute is worked out between you and the Council through a financial assessment. The Council will start your financial assessment using data it holds or can access

through the Department for Work and Pensions. It may involve a telephone call and could also involve looking at any disability benefits that you might receive. Support will be offered to ensure you are claiming your full entitlement to welfare benefits.

Deferred payments A deferred payment agreement is an arrangement with the Council that enables you to use the value of your home to help pay your care home costs. If you are eligible, the Council will help to pay your care home bills on your behalf. Any financial help from the Council will be charged against the value of your home, and there will be some legal and administrative costs during the set-up of the agreement. Interest will

also be charged. You can delay repaying this until you choose to sell your home, or until after your death. To find out more about eligibility for a deferred payment agreement, how to apply and for further information on how the scheme operates, call 0300 123 5010, email deferredpayments@ cheshireeast.gov.uk or visit www.cheshireeast. gov.uk/DeferredPayments

Independent financial advice For information about how to find independent financial advice or if you have any issues or questions about a financial service or product, contact the Financial Conduct Authority. Freephone: 0800 111 6768 • Tel: 0300 500 8082 Email: consumer.queries@fca.org.uk

The Citizens Advice Bureau can also provide independent financial advice. Tel: 03444 111 444 Recorded information is available at any time of day or night. Web: www.cacab.org.uk

The Financial Services Register is a public record of all the firms and individuals in the financial services industry. For more information, visit www.fca.org.uk/register

The Money Advice Service offers free advice on paying for care, planning and debt advice. Go to www.moneyadviceservice.org.uk or call 0300 500 5000.

Protecting adults from harm – keeping people safe What is adult abuse? Adult abuse is when a person is treated in a bad way or in a way that harms, hurts or exploits them or makes them feel frightened or unhappy. Anyone can be vulnerable to abuse at any time in their lives. Men and women, rich and poor, from any ethnic background can be at risk. Abuse is not always deliberate. It sometimes happens when people are trying to do their best but feel stressed, or they don’t know what to do because of a lack of knowledge, training or understanding.

Who can abuse? Anyone can abuse someone. This could be someone that a person knows or a stranger. It can be one person or a group of people. Where does abuse happen? Abuse can happen anywhere: in someone’s own home, at work, at a day centre, at college, in hospital,

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What is adult abuse? continued in residential care or nursing homes, or at a club or social event. No matter where you are, you shouldn’t suffer abuse. If you or someone you know is being abused, there are people you can talk to about it. Contact details are below. What might you be concerned about? You may be concerned that a person is not getting the help or care they need, is being hurt, bullied, frightened or intimidated, is being taken advantage of or exploited because of their age, disability or illness, is being made to do something against their will or is not being treated in a dignified or respectful manner. What should I do if I am concerned? If you tell the Council about a concern about yourself or someone else who is being abused, we will listen to you, understand your views and wishes, take you seriously, treat you with respect, support you to feel as safe as you want, support you to make your own decisions, keep you informed and involved and tell you what will happen next. If you are worried about yourself or someone else, call 0300 123 5010 (8:30am to 5pm, Monday to Thursday and 8:30am to 4:30pm Friday) or 0300 123 5022 (at all other times including bank holidays). If you are in doubt about whether it is abuse or not, please call. If you are at immediate risk of harm contact the emergency services by ringing 999, or, if it is not an emergency, call 101. If you have a hearing or speech impairment, you can use the national telephone relay service, just dial 18001 before the number, or 18000 in an emergency. If you feel unable to give information about yourself you can report abuse anonymously. All calls will be treated with respect and in confidence.

What will you be asked? You will be asked for some information about yourself (unless you wish to remain anonymous), the person you are concerned about, the alleged abuser, and what you have seen or heard. The Council will let you know who else, if anyone, might need to be told about your concern. Further information on stopping abuse is available at www.cheshireeast.gov.uk/StopAdultAbuse Cheshire East has a Safeguarding Adults Board made up of representatives from the Council, NHS, Police, independent care providers and the voluntary sector. It treats cases of suspected abuse very seriously and all these organisations work closely together, using an overarching policy to make sure that all cases of suspected abuse are investigated fully and that adults at risk are protected from harm. Information can be found on www.stopadultabuse.org.uk

Help to make your own decisions There are systems in place to help to keep you safe and to enable you to safely make your own decisions: • The Mental Capacity Act enables you to plan ahead for a time when you may lack capacity to make your own decisions. • You can make an advanced decision to refuse medical treatment if you are aged 18 years or over and have capacity.

• A person can nominate someone to act on their behalf should they lose capacity in the future by making a Lasting Power of Attorney (LPA). Anything done under a LPA must be done in the person’s best interest and must follow the principle of the Mental Capacity Act. More information is available on www.cheshireeast.gov.uk/KeepingSafe

Visit www.carechoices.co.uk for further assistance with your search for care

Complaints and compliments The Council wants you to tell it what you think about its services. This helps it to know when it is getting things right, but it also needs to know when there are problems. If Cheshire East Council has made mistakes, or could have done things better, please give your feedback.

Tel: 0300 123 5038 Web: www.cheshireeast.gov.uk/ CustomerFeedback Compliance and Customer Relations Team, Cheshire East Council, Westfields, c/o Municipal Buildings, Earle Street, Crewe CW1 2BJ

Useful national contacts Alcoholics Anonymous (AA) AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. Tel: 0845 769 7555 or 0800 917 7650 Web: www.alcoholics-anonymous.org.uk Alzheimer’s Society The charity provides support for anyone concerned about someone experiencing memory loss or dementia. Tel: 0300 222 1122 Web: www.alzheimers.org.uk Care Quality Commission The independent health and adult social care regulator. Its job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and to encourage them to improve. Tel: 03000 616161 • Web: www.cqc.org.uk CRUSE This is a national organisation providing information and bereavement support. Tel: 0844 477 9400 Web: www.cruse.org.uk National Drugs Helpline A confidential helpline for anyone in the UK concerned about drug use. Tel: 0300 123 6600 Web: www.talktofrank.com NHS Choices Information about local health services and health conditions. Web: www.nhs.uk

Relate Relationship counselling. Tel: 0300 100 1234 Web: www.relate.org.uk The Samaritans Tel: 0845 790 9090 Web: www.samaritans.org Saneline A telephone helpline for people affected by mental illness, available from 6pm to 11pm every day of the year. Tel: 0300 304 7000 Shelter Produces a number of guides on housing issues, covering topics such as housing rights, housing benefits, private tenants’ rights, tenancy agreements etc. They also run a free telephone help and advice line. Tel: 0808 800 4444 Web: www.shelter.org.uk Stroke Association Helpline The Stroke Association supports stroke survivors and their family members, friends and work colleagues or people who want to know how to prevent a stroke. Tel: 0303 303 3100 Web: www.stroke.org.uk Women’s Aid (National Domestic Violence Helpline) Women’s Aid is the national charity for women and children working to end domestic abuse. Tel: 0808 200 0247 Web: www.womensaid.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Experience the difference at St Oswalds House care home. A new approach to care

Everything we do at St Oswalds House is designed to make every day the best it can be. Our superb home and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families. We are very proud of our home and the full pathway of care we provide: residential care, nursing care, and respite care. Call to arrange a visit or for more details on the specific types of care our home provides, see www.brighterkind.com/st-oswalds St Oswalds House 12 Golborne Road, Winwick, Warrington WA2 8SZ 01925 501406

Clayton Manor Enhancing life, excelling in care Residential, Dementia, and Nursing Care Enjoy an active life rich in experiences, with the highest standards of care, at Clayton Manor. With hotel style living, spacious living areas and an interesting programme of events and activities, your Well-being is at the heart of all we do. • Restaurant quality dining with wine in elegant surroundings • Nutritious and balanced menus from our professional kitchens contribute to a healthier lifestyle • Spacious bedrooms for residents, some with private patios opening on to the gardens • Conservatory with far reaching southerly views • Private and quiet sunny landscaped gardens with raised beds and patios

See our lovely home life at facebook.com/ClaytonManorCareHome

Call the Clayton Manor Home Manager on 01260 716254 Rood Hill | Congleton | Cheshire | CW12 1YZ | www.averyhealthcare.co.uk

Do you need a Helping Hand? If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one - then we’re here to help - from 30 mins per week to full time Live-in Care. Our Cheshire care team has been providing award winning homecare since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break for an existing care-giver.

To find out how we can help, call: 01625 242 671 or visit: www.helpinghands.co.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

A choice of elderly care options in Cheshire If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Cheshire could be something for you to think about, whether you’ve got our health insurance or not. For friendly advice about your options, call our Elderly Care Support Line free on:

0808 115 1358 Lines are open seven days a week. We may record or monitor our calls.

Look for Brookview, Greengables, Hazelmere House, Mount Hall and Newton Court in the listings section. Q116273 2168 2016 BPR00823

Personalised care from your local Barchester care home

At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staﬀ are always on hand to oﬀer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy?

Nursing • Residential • Dementia • Respite • Assisted Living

To arrange a tour or for some friendly advice, contact your local home:

Adlington Manor

Macclesﬁeld, SK10 4NT

Tel: 01625 242 744 Arbour Court

Stockport, SK6 7QL

Tel: 01618 228 050

Marple Dale

Stockport, SK6 6NL

Tel: 01618 228 051 Prestbury Beaumont

Macclesﬁeld, SK10 4AP Tel: 01625 242 743

www.barchester.com

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? HOW I KNOW WHICH TOWEBSITE CHOOSE? VISIT WILL THE NEW CARE SELECT WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers ABBEY SERVICES (UK) LTD Wilmslow Tel: 01625 521611

OP D PD MH SI YA

ABLE LIVING CARE SERVICES Stockport Tel: 01625 875865 ABLEWELL CARE Macclesfield Tel: 01625 669854

OP D PD SI YA

OP D PD LDA MH SI YA AD

ALICE CHILTON IN-HOME CARE SERVICES LTD Handforth OP D PD LDA MH SI YA Tel: 01625 526850 ALL AGE DEVELOPMENT TRUST Whitchurch Tel: 01948 871368

BETAMINDES LTD Crewe Tel: 01270 668837

OP D PD SI

BLUEBIRD CARE (CHESHIRE EAST) DOMICILIARY CARE AGENCY Crewe OP PD Tel: 01270 617081 BRIDGEWOOD HOMECARE LTD Wilmslow Tel: 01625 540880

OP D PD SI

CARE AT HOME – WARFORD Alderley Edge Tel: 01565 640109

OP LDA YA

OP D PD

CARE PLUS HOMECARE SERVICES LTD Handforth OP D PD LDA MH SI Tel: 01625 522504

ALLIED HEALTHCARE MACCLESFIELD Macclesfield OP D PD LDA MH SI YA AD Tel: 01625 611112

CAREMARK (CHESHIRE NORTH EAST) Handforth OP D PD LDA MH SI YA AD Tel: 01625 540099

ALTERNATIVE FUTURES GROUP (CHESHIRE BRANCH OFFICE) Middlewich OP D PD LDA MH SI YA Tel: 01606 734120

CHERISH U LTD Congleton Tel: 01260 408002

OP YA

ALWAYS THERE (CREWE) Crewe OP D PD LDA MH SI YA AD Tel: 01270 252825

CHESHIRE & STAFFORDSHIRE HOMECARE LTD Congleton OP D LDA MH SI YA Tel: 01260 271863

AMG NURSING AND CARE SERVICES – CREWE Crewe OP D PD LDA MH SI YA Tel: 01270 617148

CHESHIRE EAST COUNCIL DOMICILIARY CARE SERVICE Macclesfield OP D PD LDA MH SI YA AD Tel: 01625 374261

BELONG AT HOME DOMICILIARY CARE AGENCY – CREWE Crewe OP D PD MH SI Tel: 01270 561200

CHESHIRE EAST COUNCIL REABLEMENT AND SHARED LIVES SERVICES Crewe OP D PD LDA MH SI Tel: 01270 375309

BELONG AT HOME DOMICILIARY CARE AGENCY – MACCLESFIELD Macclesfield OP D PD LDA MH SI AD Tel: 01625 508700

CHESHIRE EAST HOMECARE T/A SURECARE CHESHIRE EAST Macclesfield OP D PD LDA MH SI AD Tel: 01625 626215

Service User O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued CHESHIRE RURAL CARE Nantwich Tel: 07745 648035

OP D YA

COMPLETE AID SERVICES LTD Knutsford Tel: 01565 723470

PD SI

CONCEPT HOME CARE LTD Knutsford OP D PD LDA MH SI YA AD Tel: 07581 324996 CONGLETON SUPPORTED LIVING NETWORK Congleton Tel: 01260 375581

LDA

CREWE & NANTWICH SUPPORTED LIVING NETWORK Crewe Tel: 01270 371216

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

EDEN CARE SERVICES LTD Macclesfield OP D PD LDA MH SI YA AD Tel: 01625 668990 EUROPEAN WELLCARE LIFESTYLES LTD (CREWE) Crewe Tel: 07932 251157

D PD LDA MH SI

EVOLVING CARE LTD Crewe OP D PD LDA MH SI YA AD Tel: 07867 425661 FAIRFIELD CARE LTD Altrincham Tel: 01619 287039

HEATHER BRAE SUPPORTED LIVING NETWORK Congleton Tel: 01260 273093 HOMECARE 4U CHESHIRE Crewe Tel: 01270 749273

OP D LDA MH YA

LDA

OP D PD LDA MH SI YA

HOMECARE NORTHWEST LTD Macclesfield Tel: 01625 662269 HOMECARE UK Macclesfield Tel: 01625 502171 INSAFEHANDS LTD Nantwich Tel: 01270 626020

CROSSROADS CARE CHESHIRE EAST Congleton Tel: 01260 292850 DIRECT HEALTH (CREWE) Crewe Tel: 01270 252599

LDA

FAMILY CARE SOLUTIONS Stockport OP D PD LDA MH SI YA Tel: 01614 395978

OP D PD LDA SI

OP LDA MH

OP D PD LDA MH SI AD

INTERCARE SERVICES Stockport Tel: 01663 308232

OP D PD SI YA

JUSTCO LTD T/A HOME INSTEAD SENIOR CARE (EAST CHESHIRE) Chelford OP D PD MH SI AD Tel: 01625 860992 KARE PLUS CHESHIRE Cranage Tel: 01477 533612

OP PD LDA MH SI

KNUTSFORD SUPPORTED LIVING NETWORK Knutsford Tel: 01625 374174 LADY VERDIN TRUST, THE – PERSONALISED SUPPORT Crewe Tel: 01270 256700

LDA

OP D PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued LANTERN CARE SERVICES Crewe Tel: 07564 319999 OP D PD LDA MH SI YA MACCLESFIELD SUPPORTED LIVING NETWORK Macclesfield Tel: 01625 378277 LDA MEADOWSWEET HOME CARE Knutsford Tel: 01565 750011

OP D PD SI YA

MEARS CARE – CONGLETON ECHS Congleton Tel: 01260 281484 OP D PD LDA MH SI YA AD NEXT STEP DOMICILIARY CARE LTD Macclesfield Tel: 07967 225043 OP D PD LDA YA OLD CHAPEL, THE Macclesfield Tel: 07980 647114 PRESTBURY BEAUMONT DCA Prestbury Tel: 01625 242743 Advert page 29

LDA

REDSHANK SENIOR CARE SERVICES LTD T/A HOME INSTEAD SENIOR CARE – SUITE 2 TECHNOLOGY HOUSE Nantwich OP D PD LDA MH SI YA Tel: 01270 611555 RICHMOND VILLAGE NANTWICH DCA Nantwich Tel: 01270 629080

OP YA

ROSSENDALE HALL Macclesfield Tel: 01260 252500

OP PD LDA

SPECIAL PEOPLE NORTH Alderley Edge Tel: 01625 583957

PD LDA MH YA

SPIRITUAL INSPIRATION LTD Middlewich OP D PD LDA MH SI YA Tel: 01606 212964 SUSAN BIDWELL CASE MANAGEMENT LTD Wilmslow Tel: 07951 711941

OP PD LDA SI YA

ULTIMATE CARE SERVICES LTD Congleton OP D PD LDA MH YA Tel: 01260 295879 VALLEYWOOD CARE LTD Crewe OP D PD LDA MH SI YA Tel: 01270 588864 WESTBOURNE CARE HOME, THE Holmes Chapel OP D PD MH SI YA Tel: 01477 535604 WHYNOT IN HOMECARE LTD Knutsford Tel: 01565 654966 WILMSLOW SUPPORTED LIVING NETWORK Handforth Tel: 01625 374072

OP D PD SI YA

D PD LDA MH SI

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care home providers APPLECROFT RESIDENTIAL CARE HOME 48-50 Brunswick Street, Congleton CW12 1QF Tel: 01260 280336 ARCLID, THE Newcastle Road, Sandbach CW11 2SN Tel: 01477 500495

LDA YA

ASHFIELDS CARE HOME 129 Prestbury Road, Macclesfield SK10 3DA Tel: 01625 617288 BRADWELL COURT RESIDENTIAL CARE HOME Bradwell Grove, Congleton CW12 3SA Tel: 01260 281428

OP D PD SI

BRANTWOOD RESIDENTIAL CARE HOME 112-114 Congleton Road, Sandbach CW11 1HQ Tel: 01270 760076 BROOKFIELD HOUSE CARE HOME Brookfield Park, Shrewbridge Road, Nantwich CW5 7AD Tel: 01270 624951

OP D PD YA

CARMEL LODGE CARE HOME London Road, Adlington, Macclesfield SK10 4NJ Tel: 01625 856790 CEDARS RESIDENTIAL CARE HOME, THE Brookfield Drive, Holmes Chapel CW4 7DT Tel: 01477 532857 CHESHIRE EAST SHORT BREAKS 9 Warwick Mews, Warwick Road, Macclesfield SK11 8SW Tel: 01625 378280

OP PD

LDA

CONSORT CLOSE – BOLLINGTON 2, 3 and 4 Consort Close, Bollington, Macclesfield SK10 5FB OP PD LDA YA Tel: 01565 640109

DYSTLEGH GRANGE 40 Jacksons Edge Road, Disley, Stockport SK12 2JL Tel: 01663 765237

OP PD

EAST CHESHIRE HOUSING CONSORTIUM 20-22 Nixon Street, Macclesfield SK11 8DP Tel: 01625 619146 ELM COTTAGE – MIDDLEWICH 75 Sutton Lane, Middlewich CW10 0DA Tel: 01565 640109

OP PD LDA YA

ELM HOUSE RESIDENTIAL CARE HOME 76 Pillory Street, Nantwich CW5 5SS Tel: 01270 624428

OP PD

ELMS RESIDENTIAL CARE HOME, THE Elm Drive, Crewe CW1 4EH Tel: 01270 584236

OP PD

EMMIE DIXON HOME, THE 149 Richmond Road, Crewe CW1 4AX Tel: 01270 581314 GENESIS CARE HOME 197 Peter Street, Macclesfield SK11 8ES Tel: 01625 421623 HAWTHORNS RESIDENTIAL CARE HOME, THE Hawthorn Street, Wilmslow SK9 5EJ Tel: 01625 527617

PD LDA

OP PD

HELIOSA NURSING HOME 54 Boundary Lane, Congleton CW12 3JA OP D PD LDA MH SI YA Tel: 01260 273351 HILLSIDE RESIDENTIAL CARE HOME 21 Adlington Road, Wilmslow SK9 2BJ Tel: 01625 523351

Visit www.carechoices.co.uk for further assistance with your search for care

Care home providers continued HOLLINS VIEW COMMUNITY SUPPORT CENTRE Clarke Terrace, Byron Street, Macclesfield SK11 7QD Tel: 01625 374280 OP

LINCOLN HOUSE COMMUNITY SUPPORT CENTRE Samuel Street, Crewe CW1 3WH Tel: 01270 375341

HOPE GREEN RESIDENTIAL HOME London Road, Adlington, Macclesfield SK10 4NJ Tel: 01625 871210

LYME GREEN HALL Lyme Green Settlement, London Road, Macclesfield SK11 0LD Tel: 01260 253555

OP D

OP D YA

INGERSLEY COURT RESIDENTIAL CARE HOME Lowther Street, off Church Street, Bollington, Macclesfield, SK10 5QA Tel: 01625 574233 OP PD

MANOR CARE HOME – MIDDLEWICH Greendale Drive, Middlewich CW10 0PH Tel: 01606 833236

OP D

INGLEWOOD RESIDENTIAL CARE HOME Coppice Lane, Disley, Stockport SK12 2LT Tel: 01663 762011

MAYFIELD HOUSE Mayfield Mews, Crewe CW1 3FZ Tel: 01270 500414

OP D

MILL LANE – MACCLESFIELD 94-96 Mill Lane, Macclesfield SK11 7NR Tel: 01565 640109

OP PD LDA YA

OP D

LADY VERDIN TRUST, THE – CLAREMONT 115-117 Valley Road, Crewe CW2 8LL Tel: 01270 256700 OP D PD LDA SI YA LADY VERDIN TRUST, THE – CREWE ROAD 552 Crewe Road, Crewe CW2 6PP Tel: 01270 256700 OP D PD LDA SI YA LADY VERDIN TRUST, THE – WELLSWOOD DRIVE 1 Wellswood Drive, Wistaston, Crewe CW2 6RE Tel: 01270 256700 OP D PD LDA SI YA LAURELS CARE HOME, THE Canal Road, Congleton CW12 3AP Tel: 01260 278710 LAVENDER HOUSE RESIDENTIAL HOME 68 Audley Road, Alsager, Stoke-on-Trent ST7 2QN Tel: 01270 874696

OP D

LEYCESTER HOUSE RESIDENTIAL CARE HOME Edenfield Road, Mobberley, Knutsford WA16 7HE Tel: 01565 872496 OP PD

NEW MILTON HOUSE RESIDENTIAL CARE HOME Station Road, Alsager, Stoke-on-Trent ST7 2PB Tel: 01270 874422 OP D PD ORCADIA 86 Buxton Road, Disley, Stockport SK12 2HE Tel: 01663 765056 PARK HOUSE CARE HOME Congleton Road, Sandbach CW11 4SP Tel: 01270 762259 PARK LANE RESIDENTIAL HOME 7-9 Park Lane, Congleton CW12 3DN Tel: 01260 290022 PARK MOUNT CARE HOME 52 Park Mount Drive, Macclesfield SK11 8NT Tel: 01625 616459

LDA YA

OP D PD

OP D

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care home providers continued PARKLANDS RESIDENTIAL CARE HOME Poynton Civic Centre, Park Lane, Poynton SK12 1RB Tel: 01625 879215

OP PD

TUNNICLIFFE HOUSE 16 Tunnicliffe Street, Macclesfield SK10 1DE Tel: 01625 617129

LDA MH

PATHWAYS AND COMMUNITY – WARFORD Mill Lane, Warford, Alderley Edge SK9 7UD Tel: 01565 640177 OP D PD LDA YA

TURNPIKE COURT RESIDENTIAL CARE HOME Middlewich Road, Elworth, Sandbach CW11 3EJ OP PD Tel: 01270 762150

PETUNIA GROVE – MACCLESFIELD 3 Petunia Grove, Macclesfield SK11 7YY Tel: 01565 640111

UPTON GRANGE RESIDENTIAL HOME 214 Prestbury Road, Macclesfield SK10 4AA Tel: 01625 829735

PRIMROSE AVENUE – CREWE 30 Primrose Avenue, Haslington, Crewe CW1 5NY Tel: 01565 640000

OP LDA YA

OP PD LDA YA

RICHMOND VILLAGE NANTWICH St Joseph’s Way, London Road, Nantwich CW5 6LZ Tel: 01270 629080

STATION ROAD – HOLMES CHAPEL 5 Station Road, Holmes Chapel CW4 7AU Tel: 01565 640109 OP PD LDA YA

WESTBURY DRIVE – MACCLESFIELD 19 Westbury Drive, Macclesfield SK11 8LR Tel: 01564 640109 OP PD LDA YA WESTHAVEN 38b-c Westhaven, Congleton CW12 4LJ Tel: 01260 298157

WOODEAVES RESIDENTIAL CARE HOME 9 Park Road, Nantwich CW5 7AQ OP D PD Tel: 01270 621550

Care home with nursing providers ADLINGTON MANOR Street Lane, Adlington, Macclesfield SK10 4NT Tel: 01625 242744 Advert page 29

AUDLEM COUNTRY NURSING HOME The Old Grammar School, Audlem, Crewe CW3 0BA Tel: 01270 811514

OP D MH

ALSAGER COURT CARE HOME WITH NURSING Sandbach Road North, Church Lawton, Alsager ST7 3RG Tel: 0845 345 5743 OP D PD SI

BELONG CREWE CARE VILLAGE Brookhouse Drive, Crewe CW2 6NA Tel: 01270 561200

ASTBURY MERE CARE HOME Newcastle Road, Astbury, Congleton CW12 4HP Tel: 01260 296778 Advert inside front cover

BELONG MACCLESFIELD CARE VILLAGE Kennedy Avenue, Macclesfield SK10 3DE Tel: 01625 508700 OP D PD

OP D

OP D PD MH SI

Visit www.carechoices.co.uk for further assistance with your search for care

Care home with nursing providers continued BELVEDERE, THE Horseshoe Lane, Alderley Edge, Stockport SK9 7QP Tel: 01625 865020

OP D

BROOKVIEW CARE HOME Brook Lane, Alderley Edge SK9 7QG Tel: 01625 837982 Advert page 29

OP D

BUCKLOW MANOR NURSING HOME Chester Road, Bucklow Hill, Knutsford WA16 6RR Tel: 01565 830396

OP D YA

CAVENDISH COURT Horseshoe Lane, Alderley Edge, Stockport SK9 7QP Tel: 01625 592830

CHURCH HOUSE CARE HOME Coole Lane, Austerson, Nantwich CW5 8AB Tel: 01270 625484

CLARENDON COURT CARE HOME Beechwood Close, Stapeley, Nantwich CW5 7FY Tel: 01270 621500 CLAYTON MANOR Rood Hill, Congleton CW12 1YZ Tel: 01260 716254 Advert page 28 CLUMBER HOUSE NURSING HOME 81 Dickens Lane, Poynton SK12 1NT Tel: 01625 879946 CORBROOK COURT Audlem Road, Audlem CW3 0HF Tel: 01270 812324 CYPRESS COURT Broad Street, Crewe CW1 3DH Tel: 01270 588227 EDEN MANSIONS NURSING HOME Station Road, Styal, Wilmslow SK9 4HD Tel: 01625 524276

GREENGABLES CARE HOME 54 Sandbach Road, Congleton CW12 4LW Tel: 01260 217656 Advert page 29 HAZELMERE HOUSE CARE HOME Pinewood Road, Summerfields, Wilmslow SK9 2RS Tel: 01625 837966 Advert page 29

OP PD

HELIOSA NURSING HOME 54 Boundary Lane, Congleton CW12 3JA OP D PD LDA MH SI YA Tel: 01260 273351 HIGHFIELD HOUSE NURSING HOME 298 Park Lane, Macclesfield SK11 8AE Tel: 01625 511519

HILL HOUSE – CARE HOME WITH NURSING PHYSICAL DISABILITIES Newcastle Road, Sandbach CW11 1LA PD YA Tel: 01270 762341 HOLLINS PARK Victoria Road, Macclesfield SK10 3JA OP D PD LDA MH Tel: 01625 503028

HOLLYMERE HOUSE GENERAL NURSING HOME 72 Crewe Road, Haslington, Crewe CW1 5QZ OP Tel: 01270 501861

OP D PD SI YA

HUNTERCOMBE NEURODISABILITY CENTRE – CREWE, THE Sherbourne Road, Crewe CW1 4LB PD MH YA Tel: 01270 531080

OP D PD YA

JACKSON HOUSE 2 Lode Hill Cottages, Altrincham Road, Styal, Wilmslow SK9 4LH OP D LDA MH SI YA Tel: 01625 52267

LAWTON MANOR CARE HOME Church Lane, Church Lawton, Stoke-on-Trent ST7 3DD OP Tel: 01270 844200

OP D MH

MINSHULL COURT NURSING HOME Minshull New Road, Crewe CW1 3PP Tel: 01270 257917

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care home with nursing providers continued MOUNT HALL CARE HOME Flash Lane, Bollington Cross, Macclesfield SK10 5AQ Tel: 01625 837984 Advert page 29

STATION HOUSE Victoria Avenue, Crewe CW2 7SF Tel: 01270 250843 OP

NEWTON COURT CARE HOME 28 St Ann’s Road, Middlewich CW10 9BJ Tel: 01606 827135 Advert page 29

OP PD

PATHWAYS AND COMMUNITY – WARFORD Mill Lane, Warford, Alderley Edge SK9 7UD OP D PD LDA YA Tel: 01565 640177 PRESTBURY BEAUMONT Collar House Drive, Prestbury, Macclesfield SK10 4AP Tel: 01625 242743 Advert page 29

OP PD

PRESTBURY HOUSE CARE HOME West Park Drive, Macclesfield SK10 3GR Tel: 01625 506138 Advert inside front cover PRIMROSE HOUSE NURSING HOME 72 Crewe Road, Haslington, Crewe CW1 5QZ Tel: 01270 250110 ROSEDALE MANOR CARE HOME Sherborne Road, Crewe CW1 4LB Tel: 01625 417800 ROWANS CARE CENTRE Merriden Road, Macclesfield SK10 3AN Tel: 01625 422284 SHARSTON HOUSE NURSING HOME Manor Park South, Knutsford WA16 8AQ Tel: 01565 633022

OP D

OP D YA

OP D PD MH

OP D YA

OP D PD LDA MH

SUNRISE OPERATIONS MOBBERLEY LTD Sunrise of Mobberley, Hall Lane, Mobberley, Knutsford WA16 7DZ OP D Tel: 01565 818040 TABLEY HOUSE Tabley Lane, Knutsford WA16 0HB Tel: 01565 650888

OP D PD MH

WESTBOURNE CARE HOME, THE Cricketers Way, Holmes Chapel CW4 7EZ OP D PD MH SI YA Tel: 01477 535604 WESTON PARK CARE HOME Moss Lane, Macclesfield SK11 7XE Tel: 01625 613280

OP D

WILLOWS, THE Warford Park, Faulkners Lane, Mobberley WA16 7AR Tel: 01565 880180 OP WOODLANDS Middlewood Road, Poynton, Stockport SK12 1SH Tel: 01625 877112 WOODLANDS CARE CENTRE Woodlands Road, Macclesfield SK11 8AQ Tel: 01625 432471

OP D YA

WRENBURY NURSING HOME Wrenbury Hall Drive, Wrenbury, Nantwich CW5 8EJ Tel: 01270 780114 OP D PD

ST CATHERINES CARE HOME Barony Road, Nantwich CW5 5QZ Tel: 01270 610881

OP D

ST STEPHENS CARE HOME St Stephens Court, London Road, Elworth, Sandbach CW11 4TG Tel: 01270 759565

OP D

Visit www.carechoices.co.uk for further assistance with your search for care

Index

Advertisers in bold

A Abbey Services (UK) Ltd 30 Able Living Care Services 30 Ablewell Care 30 Adlington Manor 35 Alice Chilton In-Home Care Services Ltd 30 All Age Development Trust 30 Allied Healthcare Macclesfield 30 Alsager Court Care Home with Nursing 35 Alternative Futures Group (Cheshire Branch Office) 30 Always There (Crewe) 30 AMG Nursing and Care Services – Crewe 30 Applecroft Residential Care Home 33 Arclid, The 33 Ashfields Care Home 33 Astbury Mere Care Home 35 Audlem Country Nursing Home 35

B Belong at Home Domiciliary Care Agency – Crewe 30 Belong at Home Domiciliary Care Agency – Macclesfield 30 Belong Crewe Care Village 35 Belong Macclesfield Care Village 35 Belvedere, The 36 Betamindes Ltd 30 Bluebird Care (Cheshire East) Domiciliary Care Agency 30 Bradwell Court Residential Care Home 33 Brantwood Residential Care Home 33 Bridgewood Homecare Ltd 30 Brookfield House Care Home 33 Brookview Care Home 36 Bucklow Manor Nursing Home 36

D Direct Health (Crewe) Dystlegh Grange

31 33

E East Cheshire Housing Consortium 33 Eden Care Services Ltd 31 Eden Mansions Nursing Home 36 Elm Cottage – Middlewich 33 Elm House Residential Care Home 33 Elms Residential Care Home, The 33 Emmie Dixon Home, The 33 European Wellcare Lifestyles Ltd (Crewe) 31 Evolving Care Ltd 31

F Fairfield Care Ltd Family Care Solutions

31 31

C Care at Home – Warford Care Plus Homecare Services Ltd Caremark (Cheshire North East) Carmel Lodge Care Home Cavendish Court Cedars Residential Care Home, The Cherish U Ltd Cheshire & Staffordshire Homecare Ltd

Cheshire East Council Domiciliary Care Service 30 Cheshire East Council Reablement and Shared Lives Services 30 Cheshire East Homecare t/a Surecare Cheshire East 30 Cheshire East Short Breaks 33 Cheshire Rural Care 31 Church House Care Home 36 Clarendon Court Care Home 36 Clayton Manor 36 Clumber House Nursing Home 36 Complete Aid Services Ltd 31 Concept Home Care Ltd 31 Congleton Supported Living Network 31 Consort Close – Bollington 33 Corbrook Court 36 Crewe & Nantwich Supported Living Network 31 Crossroads Care Cheshire East 31 Cypress Court 36

30 30 30 33 36 33 30 30

Genesis Care Home Greengables Care Home

33 36

H Hawthorns Residential Care Home, The 33 Hazelmere House Care Home 36 Heather Brae Supported Living Network 31 Heliosa Nursing Home 33, 36

Highfield House Nursing Home 36 Hill House – Care Home with Nursing Physical Disabilities 36 Hillside Residential Care Home 33 Hollins Park 36 Hollins View Community Support Centre 34 Hollymere House General Nursing Home 36 Homecare 4U Cheshire 31 Homecare Northwest Ltd 31 Homecare UK 31 Hope Green Residential Home 34 Huntercombe Neurodisability Centre – Crewe, The 36

I Ingersley Court Residential Care Home 34 Inglewood Residential Care Home 34 InSafeHands Ltd 31 Intercare Services 31

J Jackson House JustCo Ltd t/a Home Instead Senior Care (East Cheshire)

36 31

K KARE PLUS Cheshire Knutsford Supported Living Network

31 31

L Lady Verdin Trust, The – Claremont 34 Lady Verdin Trust, The – Crewe Road 34 Lady Verdin Trust, The – Personalised Support 31 Lady Verdin Trust, The – Wellswood Drive 34 Lantern Care Services 32 Laurels Care Home, The 34 Lavender House Residential Home 34 Lawton Manor Care Home 36 Leycester House Residential Care Home 34 Lincoln House Community Support Centre 34 Lyme Green Hall 34

M Macclesfield Supported Living Network 32 Manor Care Home – Middlewich 34

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued Mayfield House Meadowsweet Home Care Mears Care – Congleton ECHS Mill Lane – Macclesfield Minshull Court Nursing Home Mount Hall Care Home

Advertisers in bold 34 32 32 34 36 37

N New Milton House Residential Care Home Newton Court Care Home Next Step Domiciliary Care Ltd

34 37 32

O Old Chapel, The 32 Orcadia 34

P Park House Care Home 34 Park Lane Residential Home 34 Park Mount Care Home 34 Parklands Residential Care Home 35 Pathways and Community – Warford 35, 37 Petunia Grove – Macclesfield 35 Prestbury Beaumont 37 Prestbury Beaumont DCA 32

Prestbury House Care Home Primrose Avenue – Crewe Primrose House Nursing Home

37 35 37

R Redshank Senior Care Services Ltd t/a Home Instead Senior Care – Suite 2 Technology House 32 Richmond Village Nantwich 35 Richmond Village Nantwich DCA 32 Rosedale Manor Care Home 37 Rossendale Hall 32 Rowans Care Centre 37

S Sharston House Nursing Home Special People North Spirtiual Inspiration Ltd St Catherines Care Home St Stephens Care Home Station House Station Road – Holmes Chapel Sunrise Operations Mobberley Ltd Susan Bidwell Case Management Ltd

37 32 32 37 37 37 35 37 32

T Tabley House Tunnicliffe House Turnpike Court Residential Care Home

37 35 35

U Ultimate Care Services Ltd 32 Upton Grange Residential Home 35

V Valleywood Care Ltd

W Westbourne Care Home, The 32, 37 Westbury Drive – Macclesfield 35 Westhaven 35 Weston Park Care Home 37 WhyNot In Homecare Ltd 32 Willows, The 37 Wilmslow Supported Living Network 32 Woodeaves Residential Care Home 35 Woodlands 37 Woodlands Care Centre 37 Wrenbury Nursing Home 37

Other Advertisers Arbour Court 29 Avery Healthcare 28 Barchester 29 Brighterkind 27 Bupa 29 Care Choices 28 Care Select 29

Helping Hands Marple Dale Mount Pleasant Nursing & Residential Home Porthaven Care Homes St Oswalds House

28 29 Outside back cover Inside front cover 27

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-89-1 Ref. No: 4001/CheshireEast2/0416. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Cheshire East Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler. Photograph Credits: Cheshire East Council.

Visit www.carechoices.co.uk for further assistance with your search for care

Mount Pleasant Nursing & Residential Home

New luxury 10 bed demen tia unit opening spr ing 2016

When only the best will do..... Mount Pleasant is a privately owned Care Home, situated in the peaceful Cheshire countryside between Knutsford and Holmes Chapel, providing long and short term Nursing and Residential Care for the elderly in a safe, homely and therapeutic environment.

For further information please contact Mount Pleasant Nursing Home, London Road, Allostock, Knutsford WA16 9NW

Tel 01565 722918