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Adult Social Care
Local Government & Social Care Ombudsman
PO Box 4771, Coventry CV4 OEH Tel: 0300 061 0614 Text: 07624 811595 (just text ‘call back’ to this number and an LGSCO adviser will call you). Web: lgo.org.uk
If you receive financial support from your local authority and you’re unhappy with the provider’s response, you can ask your local Adult Social Care complaints team for help or to make a complaint on your behalf.
If you think the service is not meeting national standards or Care Quality Commission (CQC) regulations, you can contact the CQC. See page 58.
Adult Social Care is always pleased to hear what you have to say about the services it provides or provides financial support for. Please don’t be afraid to raise your concerns, as the Council’s feedback teams can try to put things right for you as soon as possible. They can also learn from your comments and complaints, which can help to improve services.
Adult Social Care also wants to hear your compliments when things go well, or if you have any comments or ideas for how things could be done better.
East Sussex
If you want to make a comment, complaint or compliment about Adult Social Care services visit eastsussex.gov.uk/socialcarefeedback and fill out the online form, or you can contact the Complaints and Feedback team directly. If you need an interpreter or sign-language interpreter, this can be arranged for you. Tel: 01273 481242 Email:
asccomplaintsfeedback@eastsussex.gov.uk
Write to: Complaints and Feedback team, Adult Social Care, East Sussex County Council, County Hall, St Anne’s Crescent, Lewes BN7 1UE
Brighton & Hove
If you wish to make a comment, compliment or complaint, please visit brighton-hove.gov.uk/ customerfeedback and fill out the online form or you can contact the Customer Feedback team directly. Tel: 01273 291229 Email:
customerfeedback@brighton-hove.gov.uk
Write to: Customer Feedback team, Brighton & Hove City Council, Hove Town Hall, Norton Road BN3 3BQ
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