Gloucestershire Care & Support Guide 2016/17 by Care Choices Ltd

Gloucestershire Care & Support Guide 2016/17

The comprehensive guide to choosing and paying for care • Domiciliary care/support • Specialist care • Useful contacts • Care homes In partnership with

Publications

www.carechoices.co.uk

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beyond a care home

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Contents Welcome from Gloucestershire County Council 4 Regions covered by this Guide 4 Introduction from the Gloucestershire Care Providers Association 5 Finding information 6 Accessing the internet 6 Online information about care and support 6 Other information on care and support 7 Formal social care support 8 Assessing your needs 8 Advocacy - help to be heard 9 Keeping active and staying healthy 10 Keeping active 10 Social activities 10 Volunteering 12 Travel and transport 13 Staying healthy 15 Help to stay in your own home 16 Help to live independently at home 19 Occupational therapy 23 Equipment and adaptations 23 Housing-related support in the community 26 Getting back on your feet 26 Community meals 27 Home care 29 Home care agency checklist 31 Home care listings 33 Carers 44 Who is a carer? 44 Support for carers 44 Carers’ assessments 45 Short breaks for carers 45 Carers’ Emergency Scheme 45 Black and minority ethnic carers 47 Housing with care 47 Shared Lives 47 Sheltered housing 48 Extra care housing 48 Care villages 48 Residential care 49 Types of care home 50 Out-of-county care 50 End of life care 51 Alternative formats This Guide is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in spoken word.

Care homes checklist 53 This Guide’s free helpline 54 Care and support for people with specialist needs 54 Hearing loss 54 Visual impairments 55 Drop In Centres 56 Learning disability 57 Mental health 58 Employment 59 Dementia 59 Residential dementia care checklist 60 Paying for care in your home 61 Non-means-tested support 61 Personal budgets 62 Paying for residential care 63 Financial assessment 63 Running out of money 64 Self-funding your care 64 Third party payments 64 Seeking specialist information and advice on paying for care 65 Ensuring quality of care 66 Inspecting and regulating care services 66 Complaints about health and social care services 66 Healthwatch Gloucestershire 67 Protecting vulnerable adults 68 Legal matters 68 Useful local contacts 70 Care homes/care homes with nursing listings 73 Index 102 Cover map design by Care Choices Ltd. Based upon Crown copyright. All rights reserved. Gloucestershire County Council 100019134 2011. Gloucestershire County Council and Gloucestershire Care Providers Association’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC). Gloucestershire County Council, Gloucestershire Care Providers Association and Care Choices cannot be held responsible for any errors or omissions. Gloucestershire County Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for: auditing or administering public funds, or where undertaking a public function, in order to prevent and detect fraud. For more information, visit www. gloucestershire.gov.uk/fairprocessing

To obtain extra copies of this Guide, free of charge, contact the Adult Social Care Helpdesk, Gloucestershire County Council at socialcare.enq@gloucestershire.gov.uk or call 01452 426868.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Gloucestershire County Council Gloucestershire County Council, working in partnership with Gloucestershire Care Services, provides social care to vulnerable adults, those with disabilities and older people. We recognise that for many people, health and social care needs overlap, so we have developed an integrated care model with health colleagues. This will support people to live independent lives and help people get back home with help and support, rather than going into residential care before they are ready to. We are also working closely with our colleagues in health to make sure things run smoothly as you get support from different organisations.

Care Providers Association (GCPA) and care providers to ensure quality standards are consistently maintained in the care we provide. Regulations for registered residential, nursing and domiciliary care services focus on improved outcomes around involvement and information, personalised care and treatment, safety and safeguarding. This Guide provides information and advice on a range of options and signposts you to local organisations and services. I hope you find it useful in helping you and your family to make informed decisions about the choices available to you in Gloucestershire.

We know how important it is to help you get the right care and support to help you live active and independent lives. We do this by working closely with you as well as listening to your families and carers to tailor the support package for you.

Councillor Dorcas Binns Cabinet Member for Older People

We continue to work with the Care Quality Commission (CQC) inspectors, the Gloucestershire

Regions covered by this guide Worcestershire

Warwickshire

Herefordshire

Chipping Campden TEWKESBURY

Newent FOREST OF DEAN

Stow-on-the-Wold

CHELTENHAM GLOUCESTER

Cinderford

Wales

Moreton -in-Marsh

Bishop’s Cleeve

Bourton-on -the-Water

Oxfordshire

Coleford STROUD

Lydney

COTSWOLDS & CIRENCESTER

Nailsworth Dursley

Tetbury

Avon

Wiltshire

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Introduction from the Gloucestershire Care Providers Association The Gloucestershire Care Providers Association (GCPA) is a membership body open to all independent providers of social care (private, not-forprofit and charitable organisations) delivering care and support to vulnerable people across a variety of settings within Gloucestershire. Members work with older people, people with learning difficulties, people with mental health issues and people with disabilities. Membership of the GCPA is a sign of a progressive organisation, committed to delivering the highest standards of quality care and keen to play an active part in the county’s wider social care community. Representatives of the GCPA attend regular strategic and liaison meetings with County Council staff, to review and influence contracts, policy and procedures. The GCPA also works closely with the Acute Trust and Clinical Commissioning Group in the county. The GCPA works with its members together on a variety of initiatives aimed at both tackling immediate issues facing vulnerable people and designing effective, quality ways of working for the future. In addition, the GCPA has strong links with the partners and regularly liaises with senior county councillors, local MPs, and other decision makers, influencers and interested organisations.

The GCPA’s main aims are to: • represent the interests of independent care/ support providers and promote membership within the county; • work in partnership with Gloucestershire County Council, Gloucestershire Clinical Commissioning Group, Acute Trust and other statutory and regulatory bodies in Gloucestershire to help improve quality social care delivery; • encourage the sharing of best practice amongst members; • negotiate with Gloucestershire County Council staff the annual fee reviews and contractual revisions within the county; • arrange workshops and training opportunities in partnership with various organisations; and • support managers through peer-to-peer network meetings. Members are shown with a GCPA beside their listing, which start on page 33 for home care and page 73 for care homes. Registered Number: 7841236 Business Manager email: Riki.moody@gcpa.co.uk Web: www.gcpa.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

Finding information Accessing the internet There is lots of information available on the internet. If you have never used the internet but would like to learn how, help is available. Libraries can provide courses for people who have never used the internet before. Library staff and computer buddies help over 800 people a week make better use of the internet. Sign up and a course can be organised in your local library. To book a place, contact Gloucestershire Libraries on 0845 230 5420.

Connect for Carers Run by Gloucestershire Rural Community Council (GRCC), this project offers free help to carers in Gloucestershire to get started and feel more

confident online, learning computer basics on their own terms. GRCC provides help and advice with computers and the internet for those who are either new and nervous users or those who want to further their knowledge. Support can be given through one-toone training and support by volunteers in your own home or group sessions around the county. For more information, please contact Matthew Keighley on 01452 528491 or email matthewk@grcc.org.uk Magic Mouse Magic Mouse is a service run by Age UK Gloucestershire providing one-to-one tuition on laptops, tablets and smart phones. Sessions are provided by volunteers at locations in Cheltenham and Gloucester or in your own home if required. There is a small charge to cover delivery cost of oneto-one sessions. For more information, call 01452 422660 or email enquiries@ageukgloucestershire.org.uk

Online information about care and support NHS Choices The NHS Choices website has lots of information and includes a guide for people who have care and support needs, their carers and people who are planning for their future care needs. You can find the guide at www.nhs.uk/Conditions/social-care-andsupport-guide

ASAP – Check out the App, Search the website, Ask NHS 111 or visit their Pharmacy.

Get health advice ASAP The NHS in Gloucestershire has launched its ASAP (Choose Well) public information campaign. Adults and parents of young children can find advice on what to do if they are ill or injured and are unsure where to turn.

You can also find opening hours and service location information. Visit www.asapglos.nhs.uk

The ASAP website and app allow users to ‘Search by Service’ or ‘Search by Condition’ – providing a stepby-step guide through symptoms, self-care and signposting to the appropriate NHS service/s.

As well as online options, you can call NHS 111 for advice, 24-hours a day, seven days a week and can visit your pharmacy for advice on whether or not you may need to use other NHS services.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Online information about care and support continued Your Circle The Your Circle website offers advice and links people to the services and support they need to help them live independently for as long as possible. It includes information about how the social care system works and how to use it when you need it.

Healthwatch Gloucestershire ‘Find a Service’ database There is lots of information about services listed on the Healthwatch Gloucestershire website. Visit www.healthwatchgloucestershire.co.uk and go to the ‘Find a Service’ tab or call 0800 652 5193.

Visit www.yourcircle.org.uk or call the Adult Social Care Helpdesk on 01452 426868.

Other information on care and support There are other ways to find out about what is going on in your local area and the different forms of care and support information available.

provide the service they need. The service:

Village and Community Agents This service provides people throughout Gloucestershire, particularly those who are older, frail and vulnerable, with easy access to a wide range of information and local community connections. Where necessary, they also signpost to other relevant services to meet their broader needs to remain living independently. This enables people to make informed choices about their current and future needs whilst improving their health and wellbeing. The service is committed to collaborative working across agencies and seeks community solutions wherever possible, reconnecting people and places to help older people remain living independently.

• puts people in direct contact with organisations that can provide the service they need; and

Agents are able to visit people in their own homes and make direct contact with organisations able to

• signposts to other agencies; • provides high-quality and up-to-date information;

• signposts to the InTouch service, which develops new community activities. Please contact Gloucestershire Rural Community Council (GRCC) for more information on 01452 528491. Alternatively, visit www.villageagents.org.uk Gloucestershire County Council Adult Helpdesk The Gloucestershire County Council Adult Helpdesk team can signpost you to useful sources of information and advice. They can take requests and referrals for assessments, requests for social care support and are the first point of contact for safeguarding concerns. They can also take requests for Council information sheets to be provided in a range of formats, for more information please call 01452 426868. All Helpdesk referrals are prioritised according to Adult Social Care Guidelines. To request an assessment, contact the Adult Social Care Helpdesk on 01452 426868 or email socialcare.enq@gloucestershire.gov.uk The Helpdesk is open from 8am to 5pm, Monday to Friday.

Visit www.carechoices.co.uk for further assistance with your search for care

Formal social care support Adult social care services have changed across England to give service users, their families and carers much greater choice and control over the support that they receive and who delivers it; this is called self-directed support. It’s a move away from a traditional system where care professionals make all the decisions. Your Circle is the name of Gloucestershire County Council’s approach to this more flexible and personal method of support. Instead of individuals fitting into existing services, the changes reflect a more personcentred approach, ensuring that: • people have access to short-term support to help them regain their independence and reduce reliance on longer term support; • people’s changing needs are met, according to their own individual circumstances; • people feel in control of decisions about their own support; • support and services are flexible and reflect people’s day-to-day requirements; and • everyone has easy access to information, advice and advocacy.

If you or your family feel that you need extra support, you should first call the Adult Social Care Helpdesk on 01452 426868. The person you speak to will help you to talk about any problems you are facing and will give you information about what help may be available locally. Alternatively, visit www.yourcircle.org.uk

Assessing your needs What is the assessment process? An assessment is how the Council decides whether a person needs care and support to help them live their day-to-day life or, in the case of a carer, their needs for support. The aim is to get a full picture of the person and what needs and goals they may have. If the person being assessed has a relative, friend or carer then they may want to involve them in the assessment too. If someone is likely to have substantial difficulty in being involved in their assessment, and if they do not have anyone else appropriate to support and represent them, then the Council will arrange an independent advocate for them. The assessment must be carried out by an

appropriately trained assessor, for instance a social worker, who will consider a number of factors, such as: • the person’s needs and how they impact on their wellbeing – for instance, a need for help with getting dressed or support to get to work; • the outcomes that matter to the person – for example, whether they are lonely and want to make new friends; and • the person’s other circumstances – for example, whether they live alone or whether someone supports them. After carrying out the assessment, the Council will consider whether any of the needs identified are eligible for support. Because not all care needs can be met by the Council, it uses a national eligibility

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Assessing your needs continued framework to decide which needs are eligible to be met by public care and support. Further information about the national eligibility criteria can be found at www.gloucestershire.gov.uk/CareAct or via Your Circle or by contacting the Adult Social Care Helpdesk. Whether your needs are eligible or not, the Council

will be able to offer guidance and information about sources of support that you can access or provide for yourself. The Council views carers as equal partners in your care and they are entitled to have a separate assessment of their needs in their own right as a carer, to see if there are services that might help them. See page 44 for more information on support for carers and carers’ assessments.

Advocacy – help to be heard Advocacy in all its forms seeks to ensure that people are able to: • have their voice heard on issues that are important to them; • defend and safeguard their rights; • have their views and wishes genuinely considered when decisions are being made about their lives; and • understand the information that they need to use to make choices about their care and support arrangements.

If you or someone you know would benefit from WHAT ARE THE CARE OPTIONS? the support of an advocate in Gloucestershire, call Consider the services of an advocate if you feel TO CHOOSE? HOWusing WILL I KNOW WHICH 0800 644 6448 and you will be directed to the unsure or concerned when you are faced with making WHAT IF MUM DOESN’T AGREE? right organisation. an important decision about your care choices.

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

Keeping active and staying healthy To ensure people age well and later years are accompanied by good health, it’s important to remain active, engage in regular exercise, maintain

your social contacts and adopt a healthy lifestyle. Chronic disease, disability and poor health don’t automatically come with old age.

Keeping active As people get older, keeping active can help them remain independent for as long as possible. Improving strength and balance can prevent falls and keep people from slowing down, so they can keep living the life they want. Some of the benefits of keeping active include: • a reduced risk of developing a life-threatening disease; • a greater likelihood of maintaining or reaching a healthy weight; • a greater sense of wellbeing; and • improved sleep and increased vitality. There are many activities that can help reduce falls, including: • community exercise groups specifically developed for increasing strength and balance; • tai chi, a form of exercise that has many health benefits and can improve balance; • swimming, which improves muscle tone and strength while the body is supported;

• walking in a group, which can benefit fitness as well as being a social activity; and • dancing, which can improve fitness and balance. If you are concerned about falling, talk to your GP about being referred to a suitable exercise group through the ‘exercise on prescription’ scheme or to your local district council who can advise on suitable activities in your area. Remember, before beginning a new exercise regime, it’s a good idea to talk to your GP.

Social activities Social activity plays an important part in keeping you fit and healthy. This could be meeting a friend for lunch or a cup of tea, going to the theatre, or attending a day centre regularly. The In Touch Project The aim of Gloucestershire Rural Community Council’s In Touch Project is to enable older people to access health-related and social activities in their communities, through the provision of information, advice and signposting, resulting in greater

independence and physical/mental wellbeing. It does so by: • providing older people with information, advice and access to health-related and social activities in Gloucestershire (existing and new); • liaising with and further developing relationships with health and social care professionals providing information and learning relating to the work of the project; • continuing to hold events relating to health, the

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Social activities continued transformation of social care and emerging needs of older people; and • remaining visible and engaging in strategic activity to ensure the needs of older people living in the county are considered in the planning process. For more information, contact Kevin Dower – In Touch Co-ordinator Gloucestershire Rural Community Council Tel: 01452 528491 Email: kevind@grcc.org.uk Gloucestershire Community Hubs Gloucestershire Community Hubs are spaces within communities, where older and vulnerable people can meet to become more active, socialise with friends and try new things. Hubs are established in a variety of locations depending on what is available within each

community. The Hubs offer a resource to the community that helps people to remain independent, maintain their wellbeing and stay connected with other people. The diagram below includes just a selection of the broad range of activities now being offered at hubs across the county.

Gloucestershire Hubs Activities

Health surgeries/ events Hearing aid clinic Healthy heart Lose weight, Live well Mixed ability yoga Backward chaining Cardiac Rehab Phase IV Seated activity Tai Chi Chi Kung Active Balance Pulmonary rehabilitation Zumba Gold Lip reading course Chiropody/basic foot care Reflexology and Aromatherapy Falls awareness Breast cancer awareness

Social (reducing isolation) Scrabble Choir Knit and Natter Whist drives Film afternoon Quiz night Chance to dance Grow your own – gardening Carpet bowls Mosaic making Caring for carers

Lifelong Learning Art classes Mobile library Cookery and healthy eating Local history Family history IT lessons

Visit www.carechoices.co.uk for further assistance with your search for care

Social activities continued Where is my nearest Gloucestershire hub? Cheltenham

Lydney

Wallace House, Windermere Road, Hatherley GL51 3PF Tel: 0800 408 0000

Goode Court, Bream Road GL15 5JP Tel: 0370 192 4572 Gloucester

Cotswolds Market Close, Bourton on the Water GL54 2HE Tel: 0330 123 4034 Mulberry Court, Middlemead Road GL7 1GG Tel: 0370 192 4240 Coobe House, New Church Street, Tetbury GL8 8DS Tel: 0330 123 4034 Beech Grove Court GL7 1BD Tel: 0330 123 4034

Duke of Beaufort, Podsmead Road GL1 5UB Tel: 0370 192 4574 Badger Vale, Woodpecker Road, Podsmead GL2 5FQ Tel: 01452 833218 Charter Court, Victoria Road, Barton GL1 4EP Tel: 01452 833179 Broom House, Robinswood GL4 6UY Tel: 01452 833159

Cotswold South

Oliver Close, Tuffley GL4 0HD Tel: 01452 833185

St Birinus Court, Lechlade GL7 3BU Tel: 0330 123 4034

Clapham Court, Alvin Street, Kingsholm GL1 3DD Tel: 01452 833095

Cotswold North Jameson Court, Moreton in Marsh Tel: 0330 123 4034 Forest of Dean/Newent Sheppard House, Sheppard Way, Newent GL18 1TL Tel: 01531 821227 Cinderford Foxes Bridge Community Hub, Bilson GL14 2LJ Tel: 01594 825484

Stroud/Dursley Stroud Community Hub, Uplands GL5 1TF Tel: 01453 759388 Chantry Centre, Long Street, Dursley GL11 4JB Tel: 07889 512644 Tewkesbury Marina Court, Trafalgar Road GL20 5AY Tel: 01684 273360 Clee House, Lanes Court Close GL20 5JQ Tel: 0370 192 4569

Volunteering Volunteering is a great way to stay active, meet new people, learn new skills or use old skills. Find out more from Volunteering Gloucestershire by calling 0300 365 6700, emailing info@volunteerglos.org.uk or visiting www.volunteerglos.org.uk

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Travel and transport Am I still safe to drive? Safer Driving with Age (SAGE) is a programme providing older drivers with support, guidance and coaching to enable them to drive for as long as it is safe to do so. Go to www.roadsafety-gloucestershire.org.uk for more information.

Concessionary Bus Passes You are eligible for an age-related concessionary bus pass when you reach the pensionable age applicable to a woman, irrespective of whether you are male or female, that will entitle you to free travel on most local bus services, throughout England, between 9.30am and 11pm on Mondays to Fridays and all day at weekends. Certain exceptions apply, for example bus passes cannot be used on night buses. If you have not yet reached the pensionable age and you have a disability, you may still be eligible for a concessionary bus pass. For more information, please visit www.gloucestershire.gov.uk/buspass or call 01452 426265. Community transport Community transport varies by local area and has to be pre-booked. Dial-a-rides are wheelchair accessible and are generally for anyone who has difficulty with public transport. Services, fares, eligibility and the kind of journeys you can make vary from place to place.

The Blue Badge Scheme Under current regulations, badges may be issued without further assessment to disabled people (whether drivers or passengers) if they:

For more information, please visit www. gloucestershire.gov.uk/CommunityTransport

• receive the higher rate of the mobility component of Disability Living Allowance (DLA); • score eight points or more under the ‘moving around’ activity of the mobility component of Personal Independence Payment (PIP); • are registered severely sight impaired; • receive a War Pensioners Mobility Supplement; or • receive an Armed Forces Compensation Award. For further advice, visit www.gloucestershire.gov.uk or contact the Blue Badge office at Gloucestershire County Council by emailing bluebadge@gloucestershire.gov.uk or call the Adult Social Care Helpdesk on 01452 426868.

Accessibility services Shopmobility schemes hire out or lend manual wheelchairs, powered wheelchairs and powered scooters to anyone who needs help with mobility to get around. In Gloucestershire, there are Shopmobility centres in Cheltenham and Gloucester. Pre-booking is advised in Cheltenham by calling 01242 255333 and Gloucester by calling 01452 302871. There are around 8,000 locked toilets in Gloucestershire specifically for disabled people. You can get a key from most tourist offices.

Visit www.carechoices.co.uk for further assistance with your search for care

Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out by our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon. Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch 01249 651908 07866 464363 Shelley@celticcareservices.co.uk

Swindon Branch 01793 741153 07891 933327 enquiries@celticcareservices.co.uk

www.celticcare.co.uk

Staying healthy Illness or injury? Not sure where to turn? If you need medical help and advice but it is not an emergency, contact NHS 111, available 24-hours a day, 365 days a year. Calls are free from landlines and mobiles. The service is staffed by a team of fullytrained advisers with clinical support, who will ask questions to assess your symptoms. They will then give you the healthcare advice you need or direct you straight away to the local service that is best placed to help you.

Alcohol If you are concerned about your drinking, contact your GP. They may offer you advice or support in the practice, put you in touch with Independence Trust community health trainers or refer you to another professional, such as a hospital consultant.

You can also visit www.asapglos.nhs.uk where you can search by symptom to get self-care advice and find relevant services in your area. Alternatively, go to the NHS Choices website, which gives you advice and information, visit www.nhs.uk Health trainers Community health trainers are local people who have been trained with the skills to help you make a real difference to your health. They offer free and confidential one-to-one advice to support you in improving your health and wellbeing. They can help with: • improving your wellbeing, reducing stress and feeling better about yourself; • healthy eating and weight management; Smoking The Gloucestershire NHS Stop Smoking Service is a free NHS service, provided by Gloucestershire Care Services, which offers support and advice to people who are considering quitting smoking. Tel: 01452 595130 Web: www.stopsmokingglos.nhs.uk

• stopping smoking; • sensible drinking; and • becoming more physically active. For more information on community health trainers, contact 0845 863 8323 or email gloshealth.trainers@independencetrust.co.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Help to stay in your own home Gloucestershire County Council, working in partnership with a range of organisations and services, provides support and advice to help people stay safe and independent in their own homes. The Council has listened to views from consultations, interviews and workshops that tell it people want more choice, control and help to stay living independently in their own homes, wherever possible and the Council is committed to helping people achieve this. Keeping warm It’s especially important over the winter months that you seek help early if you are feeling under the weather. To prevent minor illnesses, like colds, coughs and sore throats, developing into something more serious, get advice from your local pharmacist or via the NHS Choices website at www.nhs.uk You should also ensure that your home is properly heated. Call the free Warm and Well advice line on 0800 500 3076, or text WARM to 83010, for free, impartial advice on how to heat your home and access grants for home improvements.

Older people can also get energy efficiency advice from Mears Safe at Home, call 0800 032 3139. To find out if you are eligible for the tax free Winter Fuel Payment call 0345 915 1515 or visit www.gov.uk/winter-fuel-payment

Are you safe from fire? Gloucestershire Fire and Rescue Service (GFRS) offers Home Fire Safety Checks to individuals within the home environment. During a home safety check GFRS staff identify risks specific to a household and provide advice and equipment to reduce risk and improve fire safety awareness. To arrange a home safety check, call 0800 180 4140 or go to www.glosfire.gov.uk Intruders and unwanted visitors If you are approached by anyone offering to do work to your house, garden, or any part of your property, always consider that responsible traders will supply a written estimate which will include details of who they are and where their business premises are located. They will also give you time to consider any offer and allow you to get other quotations for the work. Any agreement for work made with the trader present at your home for more than £42 must include the right to cancel by law and you must be given written information about your right to cancel up to 14 days from the agreement, even if the work has started. You may be required to pay for the work done up to the point of cancellation but only if you have given written permission for the work to start within the 14-day cooling-off period.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Personal care • Shopping • Specialist dementia and Alzheimer’s care

and much more... Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care is here to help. Home Instead Cheltenham and Cotswolds is part of a national network rapidly building a reputation as one of the UK’s leading providers of high quality care at home, including specialist dementia care. Our Caregivers take great pride in helping our clients to lead a more comfortable and confident life. We offer a variety of services tailored to their individual needs, allowing clients to continue living in their own homes for longer.

“

From just a couple of hours a day, to full time care, our service is available 24 hours a day, seven days a week.

Call us on 01242 513203 or email: amanda.hamer@homeinstead.co.uk Registered with the Care Quality Commission

Direct Payment & Individual Budget Users Welcome

15 Ullenwood Court Cheltenham GL53 9QS

Your service is fantastic, your team amazing, your care excellent. I really don’t know how to do without you!

National Care Provider Award Winner

“

For us, nothing is more important than providing a convenient and reliable care solution that works for everyone in your family.

Specialists in providing older people with non-medical care in their own homes

www.homeinstead.co.uk/cheltenham

Help to stay in your own home continued If a trader does not leave when asked, or comes back when asked not to return, then they may be committing a criminal offence. If you have concerns about any work you have agreed to, or want further advice on how to deal with doorstep callers, contact the Citizens Advice Consumer Service on 0345 404 0506, or via the link on the contact page of www.tradingstandards.uk/glos Scams There are lots of scams around that sound convincing but are designed to trick people into giving away personal details and/or money. Common scams involve stories about money or prizes which can be released if you pay out a small amount of money, prize wins in competitions you have never entered and sales of small cost items which have hidden conditions about repeat purchases which become very expensive.

You do not need to feel you are being rude if you ask someone you believe to be a scammer to leave your home or if you put the telephone down on them. Reputable businesses will not mind if you take the time to make sure they are genuine before you agree to anything with them. If you are concerned about keeping safe from intruders and unwanted visitors, visit the Gloucestershire constabulary website, www.gloucestershire.police.uk for more information and advice.

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Help to live independently at home In the living room

Plug with handle

Chair raisers YB NOR

Easi-reach

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN/OUT OF CHAIRS

• Block of foam in chair base •B uy ready-made chair raisers •B uy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

OPENING/CLOSING WINDOWS

• Move furniture out of the way • Install/purchase a fan • Buy a tool to open/close windows

• I nstall environmental controls or air-conditioning • Install new windows

CONTROLLING THE HEATING

• Change the switches for ease of use • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

KEEPING WARM

• Use a trolley to transport the fuel for your fire • Replace the fire with a heater • Apply for a winter fuel payment

• Insulate your house • Swap to a cheaper heating system • Change to a simpler heating system

TURNING LIGHTS ON/OFF

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

HEARING THE TV

• Use subtitles • Purchase wireless headphones

•R equest an assessment for a hearing aid • I nstall a room loop

Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment; Warm and Well 0800 500 3076 for assistance with insulating your home. Visit www.carechoices.co.uk for further assistance with your search for care

Help to live independently at home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT?

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED

• Learn new ways of moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Buy an electric adjustable bed • Install a hospital bed • Use a hoist

SITTING UP IN BED, TURNING OR ROLLING OVER

• Change to less heavy bedding • Learn new ways of moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN BED

• Buy a heavier duvet • Buy thermal clothing

• Buy an electric blanket (make sure it’s tested regularly)

GETTING DRESSED

• Learn new ways of dressing •B uy alternative/adaptive clothing •B uy simple gadgets: long-handled shoe horn; dressing stick; button hook •C ontact n (see below) for an assessment

• Consider home support

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

TAKING YOUR TABLETS

•A sk for an easy-open bottle • K eep a note of when you take a tablet •G et a pill dispenser

• Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

•B uy a clock with large numbers

•B uy a clock that ‘speaks’

n Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services and for advice on learning techniques; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Help to live independently at home continued In the kitchen

Large handled cutlery

Teapot tipper

Liquid level indicator

Pan handle holder

Perching stool

WHAT IS DIFFICULT?

Chopping board with spikes

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING INTO CUPBOARDS

•R earrange your cupboards/surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the doors • Lower or raise the cupboards

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING FOOD

• Sit at a table •C onsider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Raise/lower work surface • Make space under worktop for your knees when sitting

MOVING AROUND KITCHEN

• Re-organise the furniture

• Review mobility equipment • Adapt the kitchen

EATING AND DRINKING

• Use large handled cutlery • Use a non-slip mat • Use a lightweight cup/mug • Use a cup with two handles •C ontact n (see below) for an assessment

• Buy a trolley

LAUNDRY/IRONING

• Install a wall-fixed ironing board

• Raise/lower washing machine

• Consider home support for meal times

n Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment. Visit www.carechoices.co.uk for further assistance with your search for care

Help to live independently at home continued In the bathroom

Grab rail

Shower board

Toilet seat and support frame

Tap turners

Long-handled sponges

WHAT IS DIFFICULT?

Raised toilet seat

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Buy a long-handled sponge • Purchase a flannel strap •C ontact n (see below) for an assessment

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

HAVING A BATH

• Purchase a non-slip mat • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install a bath lift • Use a hoist • Replace the bath with a shower • Convert to a wet room • Consider home support

DRYING YOURSELF

• Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

USING THE TOILET

• Install a raised toilet seat • Use a combined toilet seat and support frame • Install a flush lever extension •C ontact n (see below) for an assessment

• Review mobility equipment • Consider home support

CLEANING TEETH

• Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER

• Have a strip wash • Use non-slip mats • Purchase a half-step •C ontact n (see below) for an assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Occupational therapy If you are experiencing difficulties with day-to-day living due to a physical disability, sensory impairment or old age, you can request an occupational therapy assessment. Occupational therapy promotes health and wellbeing through occupation. If you are eligible, an occupational therapist will look at all the activities that make up your day, including self-care, leisure pursuits and productivity. They will work with you to help you live as independently and safely as possible. Occupational therapists will look at a range of ways to enable your independence, including: • teaching and practising different techniques; • providing equipment on loan; and • referring on for minor and major adaptations.

The occupational therapy service will work with you to identify what issues are important to you. It may: • help you to achieve a balance between your selfcare, work and leisure activities; • advise you on suitable housing and ways of adapting your home to meet your needs; • help you to remain at home for as long as you are able to do so; and • offer advice on benefits you may be entitled to. Contact the Adult Social Care Helpdesk on 01452 426868 to request an assessment and find out how the Council could help you.

Equipment and adaptations Mobility equipment There are many types of equipment that can help you to live independently at home. Something as simple as fitting a grab rail in the right place to help you get up and down steps safely and easily, or equipment to help you get out of bed, could be all you need. See pages 19 to 22 for more ideas. Integrated Community Equipment Services You can browse the online Gloucestershire Community Equipment Service product catalogue to find equipment that can help with daily activities such as bathing and getting around. You can also complete a full assessment to help find the most suitable products for you and your home. This assessment provides you with a range of solutions, including advice, guidance, and signposting to other services, to help you find equipment that suits your needs. Visit www.glosequip.co.uk

You may be eligible for free provision/support from the Gloucestershire Health and Social Care team if you meet the eligibility criteria. If you think you may be eligible, please contact the Gloucestershire County Council Adult Social Care Helpdesk. Tel: 01452 426868 Email: socialcare.enq@gloucestershire.gov.uk Web: www.gloucestershire.gov.uk/ socialcarecontacts If, following an assessment by a trained professional, equipment is loaned to you, it will be free of charge and will be provided by the Community Equipment Service. Purchasing equipment privately When privately purchasing equipment, we advise that you do so from a retailer who is a member of the British Healthcare Trades Association (BHTA). BHTA members sign up to a code of practice, demonstrating high levels of customer care that go beyond their legal obligations, giving customers confidence. For further information, visit www.bhta.net

Visit www.carechoices.co.uk for further assistance with your search for care

Equipment and adaptations continued If you decide to procure your own equipment privately, the Mears Safe at Home service can help with fitting it. The service also offers everything from kitchen and bathroom adaptations to a handyperson service. You may be charged for some services. You can contact the Mears Safe at Home service yourself on 0800 032 3139, or, if you are being assessed by a health or social care worker, they may refer you for minor adaptations, for example, access ramps or lever taps. You can also contact the Adult Social Care Helpdesk on 01452 426868, which may be able to organise items costing less than £250 to be fitted quickly and free of charge without an assessment by a health or social care worker. See below for more information on home adaptations. Before you buy any costly equipment, it is important to get the right advice to ensure your money is well spent. There are a number of ways of getting help and advice, including (but not limited to): • the online self-assessment system at www.glosequip.co.uk;

The service includes: • advice and information about ways in which a home can be made suitable to meet your needs; • major repairs and improvements; • major adaptations (including advice on accessing help to fund these); • small repairs and adaptations; and • managing any work needed in your home, such as drawing up plans, obtaining estimates, liaising with contractors and working with occupational therapists. If you would like a free home visit or to talk to somebody at Safe at Home, please call the service on freephone 0800 032 3139. Telecare Telecare is a service to help you, your relatives, or the person you care for to stay at home safely and independently. Telecare can help people with physical disabilities, memory problems, learning disabilities, mental health conditions and older people.

• reviewing the factsheets available on the Living Made Easy website at www.livingmadeeasy.org.uk;

It can help reduce the risk of hospital admission, delay going into a care home, reduce the need for domiciliary care and help you maintain your independence with daily tasks, while giving reassurance to carers or family too.

• contacting the Mears Safe at Home Service on 0800 032 3139; or

Discreet, simple sensors detect potential emergencies at home like:

• contacting the Gloucestershire Adult Services Helpdesk by calling 01452 426868 or emailing socialcare.enq@gloucestershire.gov.uk

• falls;

• contacting BHTA at www.bhta.net;

• wandering; • taking medication incorrectly;

Private retailers who are BHTA registered should have demonstration areas where you can try the equipment before you purchase it.

• fire; • flooding, or • carbon monoxide and gas leaks.

Home improvement agencies In Gloucestershire, Health, Housing and Social Care are working together to provide the local Home improvement agency, known as Safe at Home. This service aims to help older, vulnerable and disabled people to live independently in their own homes.

The special equipment is linked to a 24/7 monitoring service. When an alarm is raised, a trained operator will help you manage the situation and get you help if needed. A responder could be a friend, family member, neighbour or someone else in a position to help.

Visit www.carechoices.co.uk for further assistance with your search for care

Equipment and adaptations continued Telecare equipment is simple and easy to use. It can include: • fall detectors; • bed and chair sensors; • movement sensors; • smoke and heat detectors, and • medication prompting devices.

To find out more, call the Adult Helpdesk on 01452 426868 or visit www.gloucestershire.gov.uk/telecare Linked to this website is a new self-help option offering free online professional advice. This helps you determine whether Telecare could work for you. It then gives you the option of purchasing Telecare equipment privately, whether you are eligible for adult social care support or not. You can refer yourself to Gloucestershire Telecare to check if you are eligible for a free Telecare service. Gloucestershire Telecare is delivered by Gloucestershire Care Services NHS Trust on behalf of Gloucestershire County Council.

Housing-related support in the community Green Square and P3 provide housing-related community-based support across the county. The service is for anyone who is at risk of losing their home or is in need of practical support to develop skills around tenancy management, maintaining their homes or maximising their income. It is also for anyone who needs support to develop practical skills around access to work and volunteering. Support is provided in the community through a series of drop-in sessions, one-to-one sessions and group work. The service is open to any age group

and to home owners as well as tenants. Gloucester, Tewkesbury and Forest of Dean Green Square Tel: 01452 726951 Email: glos.support@greensquaregroup.com Cheltenham, Stroud and Cotwolds P3 Tel: 01242 576002 Email: southwest@p3charity.org

Getting back on your feet Reablement Reablement helps people to get back their independence after a period of ill health, a hospital or care home stay or a fall or accident. Reablement provides support to help you manage your ongoing health and wellbeing and can be provided in your own home or in a care home. The reablement team will work with you by offering an assessment in order to identify outcomes and

agree a plan of reablement. You will be allocated a key worker who will review progress with you regularly. Throughout the period of reablement, you will be encouraged and supported to rebuild your independence to a level which is safe and meaningful for your personal lifestyle. The main focus is to support you to remain in

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Getting back on your feet continued your own home. For example, you may need opportunities to: • rebuild your confidence to carry out daily living tasks essential for your health and wellbeing; • increase your strength, stamina and mobility; • learn new ways of carrying out activities to increase independence and reduce risks, organise your day and prioritise tasks differently; • look at ways to manage your worries or concerns; or • try out equipment and ideas designed to support your independence. Eligible people may have access to reablement support for up to six weeks. There will be no charge for the service. However, should you need ongoing care and support, and this can be decided at any time during your period of reablement, it would be means-tested and possibly charged for. Community health and social care teams working together will provide this service. The team may include physiotherapists, occupational therapists, social workers, community mental health nurses, community nurses and reablement support workers.

Short stay residential rehabilitation Short stay residential rehabilitation may suit people who can benefit from a programme of rehabilitation but who, in the short-term, may not be safe staying at home on their own. There are several residential units across the county providing this service. Short stay residential rehabilitation gives you the opportunity to recover, rebuild your confidence and to practise daily living skills, such as washing, dressing and preparing simple meals. If ongoing support is required to maintain your independence, the Council might undertake an assessment and may arrange a suitable long-term service provider. You could also buy your own support to suit your lifestyle and give you greater control over how your needs are met. If your needs are assessed as eligible, you will be offered a financial assessment to establish whether the Council will contribute towards the cost of your services. For more information about reablement or short stay residential rehabilitation contact the Adult Social Care Helpdesk on 01452 426868, or email socialcare.enq@gloucestershire.gov.uk

Community meals Community meals or ‘meals on wheels’ are cooked hot meals which are provided to people in their own homes, to assist them to live as independently as possible.

• debilitating medical conditions;

Gloucestershire County Council has a contract with apetito Ltd to provide community meals (at a subsidised cost) to people who are assessed as having an eligible need for them.

• physical disabilities.

The eligibility criteria for community meals is focused on the most vulnerable and frail residents in Gloucestershire. A subsidised hot meal delivery may be provided on a temporary basis if any of the following criteria apply: 1. The individual is unable to heat prepared meals

due to illness, frailty or disability such as: • considerable mobility issues; • confusion due to dementia, Alzheimer’s or other similar conditions; or

2. The individual has recently been discharged from hospital following illness and requires short-term help to maintain their nutritional wellbeing as they are unable to prepare food for themselves or have no next of kin to support them. apetito is able to supply hot meals seven days a week and is able to cater for specific dietary or cultural requirements. >>

Visit www.carechoices.co.uk for further assistance with your search for care

Making a Difference in Dementia 2016

Bramble House is a family owned care home near the center of Gloucester specialising in providing personal care for older people who have dementia. We are committed to the provision of person-centered quality care for our residents; as well as offering support and advice for their families in a warm, friendly and homely environment. Our staff are dedicated, professional, friendly and caring, they receive regular training with a dementia specific focus. In order to meet the needs of our residents we pride ourselves on our knowledge of dementia and work closely with dementia experts. Our expertise in this area has meant that we have introduced dementia-friendly activities and features which are designed to help our residents maintain their independence.

We provide: • Dementia Specialist Residential Care • Short and Long-Term Respite Care • Day Care • Emergency Respite Care

As a small home we have the benefit of being able to really get to know our clients and their needs - our ethos is to help our residents to make their own choices, to respect them as individuals and to maintain their dignity at all times.

Our Manager Michael James is always happy to answer any questions that you may have so please do get in touch.

T: 01452 521018 E: enquiries@bramble-house.co.uk W: www.bramble-house.co.uk 96-98 Stroud Road, Gloucester GL1 5AJ Bramble Home Care offers support to people who want to stay in their own homes for as long as possible. Our goal is to help our clients to maintain their independence and quality of life at home by offering a service that is tailor-made to meet their needs. Our care packages are specifically designed to ensure each client’s individual needs are met and we can offer a wide range of services. Needs are assessed on an individual, case-by-case basis with a focus on maintaining quality of life, interests and independence. We specialise in caring for people with dementia although we do offer full support and services to a wide range of people with varying needs. We will respond quickly to requests for care which can be offered 24 hours a day, 7 days a week, 365 days a year from our offices in Gloucestershire and Worcestershire. Our priority is to ensure our clients remain happy, safe and as self dependent as possible for as long as possible.

Services include: • Personal Care • Sleep-in service • Domestic Service • Dementia Support • Return from hospital • Care Escorts • Palliative care • 24 hour live-in care • Companionship • Social Trips out • Medication Support • Waking Night Service • Telephone Check Calls

We are happy to answer any questions that you may have so please do get in touch with your nearest office.

North Gloucestershire

South Gloucestershire

Worcestershire

Bramble Home Care – Tewkesbury 152 High Street, Tewkesbury Gloucestershire GL20 5JP T: 01684 217040

Bramble Home Care Thornbury South Gloucestershire T: 01454 807000

Bramble Home Care 7 Barbourne Road, Worcester WR1 1RS T: 01905 677700

E: enquiries@bramblehomecare.co.uk W: www.bramblehomecare.co.uk

Community meals continued >> To request an eligibility assessment for a subsidised hot community meal, contact the Adult Social Care Helpdesk on 01452 426868 or email socialcare.enq@gloucestershire.gov.uk apetito can also supply frozen meals which can be organised directly with them. There is also a range of other providers within Gloucestershire that are able to provide chilled and frozen meals that residents can arrange for themselves. For more information on organising community meals for yourself, a friend or relative, visit www.yourcircle.org.uk

Home care Home care is care and support that is provided in people’s own homes. This is sometimes referred to as ‘domiciliary care’. Not all agencies provide the same services and charges vary between agencies. Most home care agencies supply care workers to support you with everyday activities, such as getting out of bed, getting dressed and bathing, and help you maintain your independence. For care packages which have been arranged by Gloucestershire County Council, contracts and support plans will have been completed by your social worker or support planner and the agencies used will be appropriately registered with the Care Quality Commission, see page 66 for more information. If you are not eligible for support from the Council and/or would like to organise your own care at home, you need to think about it carefully. You could

use the listings of home care providers on page 33 to find an agency. However, before you make any decisions, ask for a copy of the agency’s contract terms and read these with someone you trust, or seek the support of an advocate. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this, contact details are on page 71. For more information about independent advocacy services, see page 9 or, for a referral to advocacy services, call the Advocacy Service on 0800 644 6448. You should expect the care agency and the individual care workers to respect your personal preferences, dignity and privacy and promote your wellbeing. The checklist on page 31 gives you useful questions to ask any prospective home care agencies. As mentioned above, all home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers in the county, contact the Adult Social Care Helpdesk on 01452 426868 for more information.

Visit www.carechoices.co.uk for further assistance with your search for care

Delivering Quality Care and Support to People Across Gloucestershire Do you or a relative need help with any day to day tasks? Crossroads Care Central & East Gloucestershire can offer you the support you need to help maintain your independence at home. We offer a high quality range of services including the following: Azalea Day Clubs Specialist Dementia Care Personal Care and Support Respite Breaks for Carers Assistance with Medication Learning Disability Support Palliative Care Out & About – activities and outings Memory Clubs Shopping Meal Preparation Support to access appointments Overnight Care Laundry and household duties Pension/benefit collection Holiday cover

word to say. No complaints, all FAB. Its good for James to socialise.

Thank you for being there for us

“

• • • • • • • • • • • • • • • •

Gloucester | Tel: 01452 302542 Cirencester | Tel: 01285 650168 Email: info@crossroadscandeg.org.uk

www.crossroadscandeg.org.uk

Home care agency checklist

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit? Can you contact the agency in an emergency or outside office hours? Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day? Are all staff checked with the Disclosure and Barring Service? Will you be notified in advance if your care worker is on holiday or sick? Are staff matched to you specifically, based on your needs and preferences? Can you meet your care worker(s) before they start? Does the agency have both male and female staff?

Does the agency have a training scheme in place? Are all staff trained to a certain level? Are staff able to help with administering medication if required? Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Can you see the agency’s contract terms? Can you lodge a complaint easily? Are complaints dealt with quickly? Will your support plan be reviewed at regular intervals? Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes *See page 66. Visit www.carechoices.co.uk for further assistance with your search for care

CARE VISITS AT HOME

Live for longer in the home you love. Services We can help with washing and bathing, dressing, meal preparation and housework. Our Care Workers can offer support with shopping, social visits and outside appointments. Professional Our care staff are police checked, and trained to the highest standards. Working alongside Doctors, Pharmacists, Physiotherapists and other medical professionals, we can help to maintain your health and well-being, or to regain independence after an illness or accident. Alternative Bluebird Care offer a realistic, cost effective alternative to residential care, in the comfort of your own home.

Call and talk to one of our friendly professional team Bluebird Care (North Gloucestershire) Suite 4, Westgate House, The Island, Gloucester GL1 2RU Tel: 01452 414952 Email: nglos@bluebirdcare.co.uk

Bluebird Care (Stroud and Cirencester) 3b Nelson Street, Stroud, Gloucestershire GL5 2HL Tel: 01453 757937 Email: stroudandcirencester@bluebirdcare.co.uk

www.bluebirdcare.co.uk

Homecare providers All home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers in the county. Contact the council for more information. ADAMSON HOUSE BUSINESS CENTRE Gloucester Tel: 01452 722791

OP D PD LDA MH SI YA AD

AGINCARE Gloucester Tel: 01452 898219

Advert page 38 OP D PD SI YA

BRANKSOME CARE Gloucester Tel 01452 535360

Advert page 43 OP D PD LDA MH SI YA

BROOMFIELD CARE Gloucester Tel: 01452 730888

Advert page 36 OP D LDA YA

ANGEL HOMECARE SERVICES LTD GCPA Cheltenham Tel: 01242 252975 OP D PD MH SI

CARE-NURSING ALLIANCE RECRUITMENT Gloucester Tel: 01452 508299 OP D PD LDA MH SI YA AD

ASPIRATIONS SOUTHWEST ADULTS Gloucester Tel: 01452 835970 PD LDA MH SI

CARE AT HOME Cheltenham Tel: 01242 242061

ASPIRE HOUSE Gloucester Tel: 07525 653752

OP D PD LDA MH SI YA

AVIDA – GLOUCESTER GCPA Gloucester Advert page 40 Tel: 01452 415066 OP PD LDA MH SI YA BEECHES HOMECARE – CIRENCESTER Cirencester Tel: 01285 657327 OP D PD MH SI BLUEBIRD CARE North Gloucestershire GCPA Tel: 01452 414952 Stroud and Cirencester Tel: 01453 757937

Advert page 32 OP D PD SI YA OP D PD LDA SI YA

OP PD LDA YA

CARE COMMUNITY LTD Gloucester Tel: 01452 507677 OP D PD LDA MH SI YA AD CAREFUL CARE LTD GCPA Cirencester Tel: 01285 640420

OP D

CARMEL DOMICILIARY CARE LTD Gloucester Tel: 01452 300162 CHOSEN COURT Gloucester Tel: 01452 616888

PD MH

OP PD LDA MH YA

BRAMBLE HOME CARE – TEWKESBURY GCPA Tewkesbury Advert page 28 Tel: 01684 217040 OP D PD LDA MH SI YA AD

CLEEVE LINK HOMECARE GCPA Cheltenham Advert page 24 Tel: 0800 433 2323 OP D PD MH SI YA

BRANDON SUPPORTED LIVING – GLOUCESTERSHIRE Gloucester Tel: 01452 886307

COMMUNITY OUTREACH CONSULTANCY LTD OFFICE Stroud Tel: 01452 771257

LDA YA

PD SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs GCPA Member of the Gloucestershire Care Providers Association – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

“Crossroads give me a sense of security and enable me to stay in my own home” Client who receives support from Crossroads

Our services:

• Regular personal care

“I value the time out to see friends, family and relax and meet with my quilting group monthly, without worrying and rushing back because of X’s needs.” Carer who receives support from Crossroads

and support • Respite Breaks for carers • Help at home • Palliative Care Team • Dementia specialists Including Dementia Friends • Community Dementia drop in sessions • Active Living Centre • Gents Pub Lunches • Ladies Lunch Group • Night Care • Social Events • Children’s Support • Autism Youth Club • Young Carers Club

T: 01594 823414 E: lauren@crossroadsfd.org.uk

www.crossroadsfd.org.uk

Homecare providers continued CORINIUM CARE LTD Stroud Tel: 01453 839290

OP D PD MH SI YA

EASY LIVING SOLUTIONS Newent Tel: 01531 820556

Advert page 43 OP D PD YA

COTSWOLDS LINK HOMECARE Moreton-in-the-Marsh Advert page 24 Tel: 0800 433 2323 OP D PD MH SI YA

ELITE HOME CARE SOLUTIONS (UK) Gloucester Tel: 0844 800 1130

CROSSROADS CARE CENTRAL & EAST Advert page 30 GLOUCESTERSHIRE Cirencester Tel: 01285 650168 OP D PD LDA MH SI YA Gloucester Tel: 01452 302542 OP D PD LDA MH SI YA

EUROCLYDON Drybrook Tel: 01594 541641

OP D

OP D PD LDA MH SI YA

EXPEDITIONS LIVING GCPA Cheltenham Tel: 01242 532204

CROSSROADS CARE FOREST OF DEAN & HEREFORDSHIRE GCPA Cinderford Advert page 34 Tel: 01594 823414 OP D PD LDA MH SI YA

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FACE 2 FACE Gloucester Tel: 01452 520011

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DALE HOUSE Tewkesbury Tel: 01684 439564

FARECARE GLOUCESTERSHIRE LTD Cheltenham Tel: 01242 232296 OP D PD LDA MH SI YA AD

DOCARE LTD Stroud Tel: 0333 700 0333

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DYNAVOUR CARE SERVICES LTD Gloucester Tel: 01452 501552 OP PD LDA MH YA

FIELDVIEW Gloucester Tel: 01453 791320

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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Broomfield Care | Caring for life

Rated ‘Good ’ by CQC

01452 730888 | www.broomfieldcare.com

Setting new standards in 1-to-1 care At Broomfield Care our focus is to provide outstanding support for individuals who are in need of quality care, enabling them to live independently in their own home. Our small, local team of experienced, compassionate and conscientious carers provide a professional service, 7 days a week, 365 days a year.

Winners of the Homecare Top 10 recommended agencies South West in 2015 & 2016 and Winners of the Top 10 Recommended Agencies UK 2015.

“Your service and care of my mother in law has been fantastic. You’ve been so helpful, nothing has been too much trouble, we would have not managed without you.” - Mrs Stephens, Stroud

Care in your own home Care in your own home Care you’ll always be at home with Care you’ll always be at home with

Flexicare provide care and support services across Flexicare provide We careare andcommitted support services across the highest Gloucestershire. to providing Gloucestershire. committed to providing the highest standards of careWe andare support for adults with a wide range of standards of care and support for adults with a wide of health concerns, in the comfort of their own home.range We believe health concerns, in the comfort of their own home.We believe in treating people with dignity and respect and always take in treating people with dignity and respect and always take individual preferences and wishes into account.We feel this individual preferences and wishes into account.We feel this helps them live the most independent and fulfilling life possible. helps them live the most independent and fulfilling life possible.

In Flexicare’s Flexicare’s 2015 2015CQC CQCreport, report,we wereceived received In ‘outstanding’ for the care we deliver. ‘outstanding’ for the care we deliver. n

n D ementia Dementia

n T erminal Terminalillnesses illnesses n n Life limiting illnesses Life limiting illnesses n n Physical disabilities Physical disabilities n n Domestic care Domestic care n n S pecialist Specialistcare care

n Companionship n Companionship n Day/night sit in service n Day/night sit in service nn Rehabilitation following

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For your yourFREE FREEpersonal personalconsultation consultation For

Call 01452 01452 306296 306296 Call

Office open open Monday MondaytotoFriday Friday9am 9amtoto5pm 5pm(plus (plus24-hour 24-hour Office emergency line) line)Or Orplease pleasefeel feelfree freetotorequest requesta call-back a call-back emergency

www.flexicareuk.co.uk www.flexicareuk.co.uk

Registered Registeredwith withthe the Care CareQuality QualityCommission Commission UKHCA UKHCA Flexicare Home Services Flexicare Home ServicesUK UKLtd Ltd Unit 1-21-2 The Steadings Business 8EY Unit The Steadings BusinessCentre, Centre,Maisemore MaisemoreCourt, Court,Maisemore, Maisemore,Gloucester Gloucester GL2 8EY

UNITED KINGDOM UNITED KINGDOM

HOME HOME CARE ASSOCIATION CARE ASSOCIATION

We Wecare caremore more

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Homecare providers continued FIRST CITY NURSING SERVICES LTD CHELTENHAM GCPA Cheltenham Advert page 40 Tel: 01242 262700 OP D PD LDA MH SI YA AD FIRST CONTACT HEALTHCARE DOMICILIARY CARE SERVICE LTD GLOUCESTER GCPA Gloucester Advert page 43 Tel: 01452 835771 OP D PD LDA SI YA FLEXICARE HOME SERVICES UK Gloucester Advert page 36 Tel: 01452 306296 OP PD LDA SI YA FOUNDATION HOUSE Gloucester Tel: 01242 527631 FOX ELMS CARE LTD Gloucester Tel: 01452 382357

PD LDA SI YA

OP PD LDA MH SI YA AD

GANNICOX CIC DOMICILIARY CARE AGENCY Stroud Tel: 07941 360039 D PD LDA MH SI YA GEMINI ASSISTED LIVING LTD Gloucester Tel: 01452 883011 GL1 SUPPORT SERVICES Forest of Dean Tel: 01594 368160

LDA MH YA

OP D PD LDA MH SI YA

GLOUCESTER HOMECARE SERVICES LTD GCPA Gloucester Tel: 01452 549495 OP D PD MH SI YA AD GLOUCESTERSHIRE AUTISM SERVICES Gloucester Tel: 01452 307069

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GLOUCESTERSHIRE DOMICILIARY CARE BRANCH Coleford Tel: 01594 540312 OP D PD LDA MH SI YA

GLOUCESTERSHIRE LINK HOMECARE Quedgeley Advert page 24 Tel: 0800 433 2323 OP D PD MH SI YA GRAPEVINE DOMICILIARY CARE Stroud Tel: 07835 907170

D LDA MH YA

HELPING HANDS GLOUCESTER Gloucester Advert page 40 Tel: 01454 643986 OP D PD LDA MH SI YA AD HF TRUST – FOREST OF DEAN DCA Coleford Tel: 01594 834763

OP LDA YA

HF TRUST – GLOUCESTERSHIRE DCA GCPA Morton-in-Marsh Tel: 01608 651273 HF TRUST – STROUD DCA Stroud Tel: 01453 761660

LDA

LDA YA

HOME INSTEAD SENIOR CARE GCPA Ullenwood Advert page 17 Tel: 01242 513203 OP D PD LDA MH SI YA HORSFALL HOUSE HOMECARE GCPA Stroud Advert page 98 Tel: 01453 731227 OP D HOUSING & CARE 21 – MULBERRY COURT Cirencester Tel: 0370 192 4000 OP D PD LDA MH SI YA INCLUSION CARE Tewkesbury Tel: 01684 857520

OP PD LDA MH SI YA

INDEPENDENT HOME LIFE SERVICES Cheltenham Tel: 01242 255444 OP D PD LDA MH SI YA AD

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Providing 24/7 care in your home, long or short-term. • A Carer to live with you, someone to be on-hand whenever needed • Help with all aspects of Care

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Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info Gloucester - 01452 898 219

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Homecare providers continued K2 CARE (SOUTH WEST) LTD Gloucester Tel: 01452 722282

PD LDA MH SI YA

LEARNING TOGETHER LTD Stonehouse Tel: 01453 298005 LEIGHTON HOUSE Cinderford Tel: 01594 827358

LDA YA

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LIVABILITY LIFESTYLE CHOICES WEST Maisemore Tel: 01452 506730 OP D PD LDA SI YA LIVE WELL AT HOME GCPA Lydney Tel: 01594 843574 OP D PD LDA MH SI YA AD LONDON ROAD – VOYAGE 1 LTD Gloucester Tel: 01452 380835 MACHLO GCPA Abbeymead Tel: 01452 372403

PD MH SI YA

PD LDA MH YA

NETWORK HEALTHCARE AND SOCIAL CARE GCPA Dursley Tel: 01453 519240 OP D PD LDA MH SI YA NEW HORIZON GLOUCESTER LTD Gloucester Tel: 07918 623493 OP D PD LDA MH SI NEWTON HOUSE Gloucester Tel: 01452 522381

OP MH YA AD

ORCHARD TRUST DOMICILIARY CARE AGENCY, THE Ruardean Advert page 57 Tel: 01594 861137 PD LDA SI YA P3 NAVIGATOR Cheltenham Tel: 0808 168 2443

OP D PD LDA MH SI YA

PENNA HOMECARE LTD GCPA Stroud Tel: 01453 557806

OP D PD SI YA

PERSON CENTRED CARE Cheltenham Tel: 01242 321123

OP D PD SI YA

PHOENIX Cheltenham Tel: 01242 515035

OP D PD LDA MH SI YA AD

PRESTIGE NURSING GLOUCESTER Tetbury Tel: 01666 503020 OP D PD LDA MH SI YA AD PROSPECT HOUSE Stroud Tel: 01453 766441 RADIS COMMUNITY CARE (GLOUCESTER) GCPA Gloucester Tel: 01452 305628

LDA MH YA

OP D PD MH SI YA

RAYNSFORD DOMICILIARY CARE Cheltenham Tel: 01242 579201

LDA MH YA

NIGHTINGALE’S HOME CARE GCPA Gloucester Advert page 40 Tel: 01452 310314 OP D PD LDA MH SI YA AD

REACH SUPPORTED LIVING – GLOUCESTER Gloucester Tel: 01793 250299 OP D PD LDA MH SI YA

ORCHARD LEIGH Cheltenham Tel: 01242 523848

REEVEY GATE COTTAGE Fairford Tel: 01285 810440

OP LDA YA

OP PD

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At aVida we are dedicated to helping you remain well and happy at home

We work with you and your loved ones to help you continue to live independently, doing the things you enjoy at home or out and about. We guarantee you competitive prices and a hand-picked care team. To begin your journey with aVida book your free, no obligation personal needs assessment in the comfort of your home by contacting our friendly assessment officers.

Tel: 01452 415 066 Email: enquiries@avidacare.co.uk www.avidacare.co.uk 1st Floor, 7a Mercia Road, Gloucester, GL1 2SQ Registered by C.Q.C, Contracted to Gloucestershire County Council & Members of the Gloucestershire Care Providers Association and UKHCA

The Health & Social Care Specialists

First City Nursing Services are Nurse led, privately owned organisation that have over 30 years of experience in Health and Social Care. We offer fully trained and experienced Healthcare Assistants, Support Workers and Nursing staff to work in the NHS, Nursing Homes, Schools, Care Homes, Hospitals, Learning Disability Placements and Individuals within their own homes.

We specialise in: • Personal Care • Palliative/ End of Life Care • Dementia • Respite Care

• Reablement • Assistance with medication • Crisis care

Covering Cheltenham, Gloucester, Tewkesbury, Stroud and The Forest Of Dean For more information please call our Cheltenham office on 01242 262700 or visit www.firstcitynursing.co.uk 8 Ormond Terrace, Regent Street, Cheltenham, GL50 1HR

Rated GOOD by the Care Quality Commision

Nightingale’s Home Care

Do you need a Helping Hand? If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one - then we’re here to help - from 30 mins per week to full time Live-in Care. Our Gloucestershire care team has been providing award winning homecare since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break for an existing care-giver. To find out how we can help, call:

01454 643 986 or visit: www.helpinghands.co.uk

Nightingale’s Home Care can provide care in your own home from 1 hour to 24 hours a day; provided by experienced, highly trained, dedicated health care assistants. Services that can be provided in the home include: • Routine daily or scheduled visits • Personal care • Accompaniment to appointments • Escort duties for shopping and social outings • Post-operative care • Palliative care • Respite care We are happy to discuss particular requirements for complex domiciliary situations.

For further details of our home care service contact Jane Lever (Registered Manager) or Wendy Harvey (Deputy Manager) on 01452 310314, who will be happy to answer your questions and discuss your needs.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Homecare providers continued RICHMOND VILLAGE PAINSWICK DCA GCPA Stroud Advert page 98 Tel: 01452 341583 OP

TLC SUPPORT SERVICES LTD Wotton-under-Edge Tel: 01453 844080 OP D PD LDA MH SI YA

ROJENE LIVE-IN CARE LTD Gloucester Tel: 01454 80383

UNITED RESPONSE DCA – CENTRAL Chipping Campden Tel: 01386 849145 OP PD LDA MH YA

ROYAL MENCAP SOCIETY Tewkesbury Tel: 01684 278023

Advert page 38 OP D PD SI

LDA

VOYAGE (DCA) SOUTH 2 Quedgeley Tel: 01452 886300

OP LDA YA

SALTER’S HILL HOME CARE AND SUPPORT GCPA Ross-on-Wye Tel: 01989 721023 LDA

WESTMINSTER HOMECARE LTD (CHELTENHAM) Cheltenham Tel: 01452 857959 OP D PD LDA MH SI YA AD

SANCTUARY HOME CARE LTD – GLOUCESTER Cheltenham Tel: 01242 235665 OP D PD LDA MH SI YA

WINDRUSH CARE Cheltenham Tel: 01242 226020

OP D YA

SARACEN CARE SERVICES Cheltenham Tel: 01242 515162

YOUR LIFE (CHELTENHAM) Cheltenham Tel: 01242 571704

OP PD SI

SEVERNLEIGH Lydney Tel: 01594 841086 SHAFTESBURY PLACE Gloucester Tel: 01242 227818 STEP-A-SIDE CARE LTD (DOMICILIARY CARE) GCPA Coleford Tel: 01594 501230

OP D PD LDA SI YA

LDA

YOUR LIFESTYLE LLP DOM CARE Gloucester Tel: 01452 729757 OP D PD LDA MH SI YA

PD LDA SI YA

OP PD LDA MH YA

SWJ HOUSE Gloucester Tel: 01452 317980

OP D PD LDA MH SI

TENDERCARE Gloucester Tel: 01452 550268

OP D PD LDA MH SI

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HELPING YOU LIVE YOUR LIFE, YOUR WAY PROVIDING 24 HOUR CARE AT HOME, SPECIALISING IN END OF LIFE, DEMENTIA AND SHORT-TERM RESPITE CARE Live in 24 is a round-the-clock, live-in care service which allows you or your loved one to continue to live independently within the comfort of your own home, supported by a fully trained carer, who is with you 24 hours a day. With dedicated carers, we are able to provide one to one care for our clients, which isn’t possible in residential homes where staff to client ratios are higher. This way you can trust that the care you or your loved one receives is more dedicated and personal than in a care home.

With our RAPID RESPONSE SERVICE, we guarantee to have a carer to you within 4 hours. We can also arrange patient transfers to and from hospital.

The Live in 24 service is backed up by a ﬂeet of emergency response vehicles including six-wheeled off terrains, four-wheel drives and boats. This means that we can guarantee you will have a carer, whatever the weather. We also offer the assurance that should your carer be unable to make it for any reason, another carer will be sent out to you. Avoiding the emotional upheaval that comes with leaving your home, with our specially trained carers, you can continue to do the things that you have always enjoyed, with assistance.

24 Hour Freephone

0800 292 2424

visit livein24.co.uk for more details

Live-in Care

The realistic alternative to a Care Home

from £685 per week

Stay in the comfort of your own home with Apex Live-in Care How your carer can help you • Assistance with personal care • Continence care • Assistance with mobility and transfers • Assistance with getting dressed • Medication reminders • Encourage and assist with social outings • Companionship • Shopping and meal preparation. • Collecting prescriptions and pensions • Housework, Laundry, Ironing

For more information T: 01454 803838 www.apexliveincare.org

24-hour L ive-In Care, from a local pro vider you can tr ust

Live-in Care enables you to live in your own home surrounded by your belongings and the memories. Individuals and couples can benefit from a dedicated care worker, 24hrs a day, without the distress of upheaval and relocation. For more information and a free consultation:

01823 321123 - www.wayaheadcare.co.uk Individual care for individual people

Because real comfort is at home...

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

First Contact Healthcare Domiciliary Care services Limited will provide a caring, confidential and professional service to enable users of the service to remain living within their own home whilst enabling service users to live as independent and safely as possible, whilst maintaining their privacy and dignity at all times.

Live in care Complex care Night Care Social Companionship care Holiday Care Personal Care For further info call us today on: 01452 835 771 or 01452 835 772 info@firstcontact@healthcare.co.uk www.firstcontacthealthcaredcs.co.uk

HOME CARE & SUPPORT SERVICES

Providing Care Since 2002

• Reg with CQC • All staff are DBS checked and fully trained

HOME IS WHERE YOUR HEART IS IT’S OUR AIM TO KEEP YOU THERE Easy Living Solutions is an independent local business. Our service is delivered on a 1-1 basis, working to an individual support plan which starts with the client rather than the service. Our services include: • Personal care • Post operative care • End of life care • Dementia care • Meal preparation • Transport to appointments/shopping • Companionship

T: 01531 820556 Mob: 07794 106053 or 07811 517733 Email: jo@easylivingsolutions.co.uk www.easylivingsolutions.org.uk 10 Broad Street, Newent, Glos, GL18 1AH

Branksome Care are a local and trusted care provider. We have been delivering quality care in Gloucester since 2002. People using our services have come to recognise that our kind and friendly staff are well trained and dedicated to meeting their needs in a professional and flexible manner. We are providers of both Residential Care and Care in the Community. Our services include • Personal Care, Bathing, Toileting, Dressing / Undressing • Medication, Mobilising and Meal Preparation • Dementia, Physical Disabilities, Hoisting and Transfers. • Housework, Laundry, Ironing and Shopping • 24hr Supported Living AND MUCH MORE Whatever your needs, please call us at anytime, including weekends.

Tel: 01452 53 53 60 / 07974 401 007 www.branksomecare.co.uk Always proud to be of service

Visit www.carechoices.co.uk for further assistance with your search for care

Carers Who is a carer? A carer is somebody who provides support or who looks after a family member, partner or friend who needs help because of their age, physical or mental illness, or disability. This would not usually include someone paid or employed to carry out that role, or someone who is a volunteer.

Three in five, or more, of the adult population may become carers at some point in their lives and there are many organisations that can give them information, support and help.

Support for carers Carers Gloucestershire Carers Gloucestershire is an independent, countywide, carer-led organisation which provides information, advice and guidance on carers’ issues, emotional support (including counselling) and a helpline which operates from 8am to 8pm weekdays. Carers Gloucestershire also gives carers the chance to have their say in a variety of ways, including attending carers’ forums or taking part in Gloucestershire Carers Alliance, the Parent Carer network or Adult Carers United.

offers activity groups, support groups, support for families, residential and day trips, a young carers forum and newsletter, and training on a variety of topics such as first aid and being assertive.

Carers Gloucestershire also undertakes carers’ assessments, which identify the carer’s individual needs, focusing on the impact of the caring role on their health and wellbeing. When a carer’s needs have been identified, Carers Gloucestershire works with them to find ways of meeting their needs.

Positive Caring The Positive Caring Programme is a series of information and support sessions designed to develop the knowledge, skills and confidence of carers in carrying out their caring roles. It covers a wide range of topics including:

Child/young person-friendly information on a range of issues is also available. For more information, visit www.glosyoungcarers.org.uk or call 01452 733060.

• health and wellbeing; You can have a carer’s assessment even if the person you are caring for has no involvement with social care. See page 45 for more information. Contact the Carers Line on 0300 111 9000 or visit www.carersgloucestershire.org.uk You could also contact the Adult Social Care Helpdesk on 01452 426868 or the Children and Families Helpdesk on 01452 426565. They will be able to tell you about carers’ assessments and help with any enquiries. Young carers Gloucestershire Young Carers provides help, support and social activities for young carers. The service

• emotions and stress; • practical caring skills; • accessing sources of support; • communication; • finance and benefits; and • planning for the future. The sessions are free and delivered by trained facilitators experienced in health and social care and caring issues. Please call Carers Gloucestershire on 0300 111 9000 for more information or to book onto the Positive Caring Programme.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Carers’ assessments A carer’s assessment is an opportunity for carers to express their feelings and needs as a carer. The aim is to find out what impact, now and in the future, caring responsibilities may have on their everyday life; to look at finding ways of supporting the carer to maintain their own health, and balance caring with their life, work and family commitments. Carers will also be asked if they are able and willing to carry out the tasks involved in caring. The assessment is not about judging the carer’s ability and the way in which they carry out their caring role. The assessment may result in information, advice or locally-available support which may help to make things easier for the carer. It may also result in services being provided to the person that they care for.

Who can have a carer’s assessment? If it appears that a carer has needs arising as a result of the care they are providing, they have a right to a carer’s assessment. They can have an assessment whether or not the person they care for has had an assessment of their needs and whether or not the person they care for is eligible for support from the Council. If someone cares for a child with a disability, the carer’s needs will be considered as part of an assessment for their child and family. Carers can also have a combined assessment where their needs will be assessed at the same time as the needs of the person they care for. If you would like to request a carer’s assessment your first step is to call Carers Gloucestershire on 0300 111 9000.

Short breaks for carers Short breaks give carers a break by providing care for the person being cared-for. The break may be within a residential home, a respite care service or within the person’s own home. Alternatively, it may take the form of a care worker taking the caredfor person out, to give the carer some time on their own at home. For further information, contact the Adult Social Care Helpdesk on 01452 426868, or visit www.yourcircle.org.uk or www.gloucestershire.gov.uk Crossroads Carers Breaks service Crossroads Care provides carers’ breaks across Gloucestershire. Different types of breaks are available, such as care at home, community-based activities, social outings and memory clubs. Carers can either stay with the person they care for during the break, or they can take some time for themselves.

Crossroads will discuss with you the best type of break to suit your needs, and the frequency required. Crossroads Care Forest of Dean and Herefordshire covers the Forest of Dean and neighbouring areas. Tel: 01594 823414 Web: www.crossroadsfd.org.uk Crossroads Care Central and East Gloucestershire covers all other Gloucestershire districts. Tel: 01452 302542 Web: www.crossroadscandeg.org.uk/services/ carers-breaks

Carers’ Emergency Scheme As well as taking planned breaks, carers may also need support in an emergency – for example, an accident, family crisis or health issue. The Carers’ Emergency Scheme (CES) can help in these

situations. There are two levels. Level 1: The carer nominates people who are willing to step in and support the cared for person and

Visit www.carechoices.co.uk for further assistance with your search for care

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Carers’ Emergency Scheme continued these people are contacted by the CES if the carer is unable to care due to an emergency. Contact Carers Gloucestershire for more information or to register on Level 1. Call 0300 111 9000.

on the CES, and, if they are dealing with an unplanned emergency, replacement care is provided to look after the cared for person. Contact Guideposts Trust for more information. Call 01452 529697.

Level 2: After a carer’s assessment, the carer registers

Black and minority ethnic carers There are six culturally specific services for Gloucestershire’s Black and Minority Ethnic (BME) carers. Please phone the Adult Social Care Helpdesk on 01452 426868 for more information about the BME carer services and for help with any enquiries. Alternatively, Healthwatch Gloucestershire’s website www.healthwatchgloucestershire.co.uk has details for the following groups: • Ebony Community Carers, supporting AfricanCaribbean carers;

• Golden Years Luncheon Club, supporting AfricanCaribbean carers;

• Gloucestershire Chinese Community Association, supporting Chinese carers;

• Black Elders Day Centre, supporting AfricanCaribbean carers; and

• Gloucestershire Chinese Women’s Guild, supporting Chinese carers;

• Friendship Cafe at Chequers Bridge, supporting Asian carers.

Housing with care Shared Lives Gloucestershire Shared Lives is a county-wide scheme enabling vulnerable people to live with an approved carer or family in the Shared Lives carer’s home. It offers outreach/day support, short breaks, respite and longer-term care to vulnerable adults living as part of the family. Short breaks can be just for a few hours a week, a weekend, or overnight care from one night to a few weeks. Longer-term care on a more permanent basis is also an option. Carers are

specially recruited and must go through an approval process. The scheme can be used by any eligible adult with a learning disability, mental health need, or a physical disability, and older people who may need special care and attention, for example, following a hospital discharge. A needs assessment will be carried out to determine whether you are eligible, see page 8. If you would like to live in a Shared Lives home and be cared for by a Shared Lives carer, then you (or any other adult) can contact: Tel: 01452 426237 Email: shared.lives@gloucestershire.gov.uk Web: www.gloucestershire.gov.uk/gaps

Visit www.carechoices.co.uk for further assistance with your search for care

Sheltered housing Sheltered housing for rent is owned and managed by councils and housing associations across the region. Sheltered housing is a practical step if you would like more security and companionship or wish to downsize from a larger home that has become difficult to manage. Private providers have also developed retirement housing for sale within the county. In a sheltered, or retirement, housing scheme

you can live independently in a flat or bungalow built especially for disabled or older people within a larger complex, sometimes around a garden or communal facility. Please visit www.housingcare.org for further information.

Extra care housing New forms of sheltered housing have been pioneered to cater for older people who are becoming less able to do things for themselves; these are known as extra care housing schemes. These schemes provide self-contained, wheelchairfriendly accommodation that meets the requirements of people who need care and support. For example, the bathrooms are fitted with walkin showers to make it easier for older people to

maintain their independence. Schemes usually have their own care staff on-site and some schemes provide one or more meals each day. Extra care housing provides a real alternative to residential care. Depending on the scheme, you can either rent or purchase the properties. Visit www.housingcare.org/assisted-living-extra-carehousing/area-1-gloucestershire.aspx for more information on local schemes.

Care villages A care village will generally be a development of 50 units or more offering a variety of accommodation, including one and two bedroom apartments and bungalows available to buy and to rent. Care and support is provided to tenants, dependent on their need, with the added benefit of knowing that 24hour emergency support is available.

place, will generally include a restaurant or dining room, a laundry, a shop, and a fitness centre amongst a variety of other leisure facilities. The economies of scale of a care village mean that there are greater opportunities to provide health and wellbeing facilities and services that encourage mental and physical stimulation.

The concept of a care village is based around supporting tenants and residents throughout the ageing process, creating a rich and diverse community within the village in tailor-made accommodation. Units are usually available to those aged 55 and over who move in as part of their lifeplanning process. This gives the reassurance that, as the needs and circumstances of people change, they do not have to go through the upheaval of moving from their home to receive a higher level of care and/ or support.

There are currently three care villages in Gloucestershire – St Oswald’s Village in Gloucester, run by the Extra Care Charitable Trust, Richmond Village in Painswick, run by Richmond Care Villages Ltd, Crystal Fountain Village in Nailsworth, known as Woodchester Valley, which is owned by and run by the residents.

Communal facilities are at the heart of the care village and, although they will vary from place to

As this is a growing market area with many more schemes in the planning and development phase, you may like to visit www.housingcare.org/assisted-living-extracare-housing/area-1-gloucestershire.aspx

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Residential care Going into a care home is a major commitment for your future – it involves changing where you live and potentially committing to paying considerable amounts of money for your ongoing accommodation and care needs. Any council help with the cost of residential care is means-tested. You can make your own arrangements if you have the means to cover the long-term cost. However, consider asking the council for an assessment, because you might be eligible for support with some or all of your care costs. During the financial assessment, the Council can only take into account income and assets you own. The Council cannot ask members of your family to pay for the basic cost of your care. See page 63 for more information on paying for care.

Listings of care homes and care homes with nursing in Gloucestershire begin on page 73. Before you decide to move to a care home, consider other options, including home care, equipment to help you live independently at home or a Shared Lives scheme, see the information earlier in this guide. You should also assess whether you need the amount of care on offer at a care home, and look at alternatives such as extra care housing schemes or warden-controlled sheltered accommodation. These options offer independence with an increased level of care and support. All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on its findings. These inspection reports, along with quality ratings, are available from the care service or the CQC at www.cqc.org.uk/ Further information about the CQC is on page 66. Gloucestershire County Council contracts regularly with some providers in the county; contact the Council for more information. Care homes and care homes with nursing listings begin on page 73, and are divided into the areas as shown in the map on page 4.

If you are eligible for financial support, and you choose a care home that costs more than the Council usually expects to pay for a person with your needs, you may still be able to live in that care home if a relative or friend is willing and able to pay the difference between what the Council pays and the amount the care home charges. This is called a ‘top-up’ payment. However, if your friend or relative’s situation changes and they are no longer able to pay the top-up, the Council may have no obligation to continue to fund the more expensive care home place and you may have to move. Consider this potentially difficult situation when deciding on care home options. If you have eligible needs, you have the right to ask the Council to contribute towards the cost of your care while you try to sell your home. This is known as a ‘deferred payment agreement’. See page 64 for more information.

If you’re looking for a care home, there is a variety of options available. There are care homes for older people, homes for younger adults with physical disabilities, learning disabilities, brain injury resulting from an accident, or mental health conditions. Care homes can care for adults with more than one condition and some homes will have expertise in providing care for adults with alcohol or drug dependency. These care homes may offer permanent residence or provide care for a temporary period. Care homes may be privately owned or run by charities or councils. Some will be small care homes based in home-like domestic dwellings, while others will be based in large communal centres. One of the first options you have to consider when choosing residential care is whether you need the care home to provide nursing care or personal care.

Visit www.carechoices.co.uk for further assistance with your search for care

Types of care home Care homes (personal care only) If you need support 24-hours a day, but don’t need nursing care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving. Care homes with nursing Care homes with nursing offer the same personal care as care homes but with nursing staff on duty 24-hours a day. If you need a home with nursing care, you will be assessed by a nurse, who will determine the level of nursing care that the NHS will pay for. This is paid directly to the home. It is important that this nursing assessment is carried out before you go into a care home with nursing.

Any support from the Council with paying towards the cost of a care home will be means-tested. For information on paying for care, see page 61.

Out-of-county care You can choose a care home outside your home county. You may want to be closer to friends and family members for example, or you may want to relocate to another part of the country. If you choose to move to a new local authority area and, before you move, you are eligible for support from Gloucestershire Council to pay for your care, it may contribute to the costs of your care home placement in the other area. The Council will usually only pay care home fees that are the same as the fees that the local authority where you are moving to would pay. If the care home that you would like to move to is more expensive than this, the Council would offer you an alternative home at a fee that it would agree to pay. If the home you

choose charges a fee in excess of the local authority’s funding limit, you will need to find someone else to pay the additional amount. This is often referred to as a ‘third party payment’ or ‘top up’. For more information about paying for care, see page 61. If you are paying for your care yourself, it would be advisable to contact the local authority in the area that you are moving to, so that they can support you with advice and information. It will be important to find out about the support that your new local authority could give you if, in the future, you needed help to pay the care home fees. If you paid for your own care at the time that you moved, any help that you needed in future in relation to paying for your care would need to come from the local authority in the area you moved to. For information on care provision in other regions, contact this Directory’s independent helpline on freephone 0800 389 2077 with details of your requirements. You should seek further advice before making your decision. Please contact the Adult Social Care Helpdesk on 01452 426868 if you require further information. Alternatively, visit www.gloucestershire.gov.uk

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

End of life care ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’1 Although the subject of dying is often painful to contemplate, it is essential that you and your relatives discuss your wishes as you near the end of your life. Good planning for all your needs should mean that you can (if you choose) remain in your home or care home in your last days and not have to be admitted to hospital. When choosing a service you should consider its end of life care philosophy and policies. Enabling people to die in comfort and with dignity is a core part of providing care and the way care professionals approach the process will be incredibly important for you, your family and carers. The service should have an open approach to end of life care. It should initiate conversation with you and your family and work with your GP to ensure your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices. You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life. It is also important to know that all health and social care staff must be trained in communication

regarding end of life care and will be trained in assessing the needs of individuals and carers. It is worth asking care providers whether they are working towards The Gold Standards Framework. This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

Useful websites Compassionate Communities Compassionate Communities aims to help people develop the skills to address issues raised by end of life and other losses. It also tries to be a helpful, empathic ear. www.compassionatecommunities.org.uk Dying Matters Set up by the National Council for Palliative Care, the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. www.widownet.org

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Care homes checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff What is the minimum number of staff that are available at any time?

Personal preferences

Are staff respectful, friendly and polite? Do staff have formal training? Are the staff engaging with residents?

Activities Is there an Activities Co-ordinator?

Can you get involved in activities you enjoy? Does the home organise any outings? Are residents escorted to appointments?

Is the home too hot/cold? Can you control the heating in your room?

Is the décor to your tastes?

Are there restricted visiting hours?

Is there somewhere you can go to be alone?

Does the home feel welcoming?

Catering Does the menu change regularly?

Can the home cater for any dietary requirements you may have?

Do the residents seem entertained?

Can you eat when you like, even at night?

Does the home have a varied activities schedule?

Can you have food in your room?

Is there a choice of food at mealtimes?

Is alcohol available/allowed if you want it?

Life in the home Is the home adapted to suit your needs?

Can visitors join you for meals?

Can you bring your own furniture?

Fees

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Do your fees cover all of the services and activities? Are fees likely to change regularly?

Is there public transport nearby?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Does the home provide any transport? Can you make/receive calls privately? Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 66. Visit www.carechoices.co.uk for further assistance with your search for care

This Guide’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you, providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

The website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Care and support for people with specialist needs Hearing loss It is easy to underestimate the personal and practical problems that can result from a hearing impairment, but a lot can be done to help, and it doesn’t always need to involve a specialist service. Signs of hearing loss can include:

If you are experiencing hearing loss and you’ve never been provided with a hearing aid, you should ask your GP for a hearing test and possibly an appointment with a consultant.

• difficulty hearing other people clearly and misunderstanding what they say;

Hearing aids come in all different shapes, sizes and types. They can help you hear everyday sounds like the telephone and make it much easier to follow conversations. You may also be able to enjoy listening to music, the TV and radio again. If you have tinnitus, you may find it disturbs you less when you wear hearing aids.

• asking people to repeat themselves; or • listening to music or watching television with the volume turned up higher than other people require.

You can get free batteries from clinics at a range of hospitals and local centres across the county. Hearing aids should also be serviced regularly (every six months). For existing users, there are drop-in clinics at the main hospitals or appointments can be made by the Audiology Department at the NHS Trust in your area. Gloucestershire Royal Hospital Tel: 0300 422 8463 Cheltenham General Hospital Tel: 0300 422 4119

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Hearing loss continued Useful contacts The Gloucestershire Deaf Association (GDA) A local voluntary organisation providing information and support services to people who are deaf or hard of hearing and their families. The GDA runs social and leisure activities, a youth service, and has an equipment room with ‘try before you buy’ opportunities. The GDA is also the point of contact for the interpreting service, and runs lip-reading classes. The Centre for Deaf People, Colin Road, Barnwood, Gloucester GL4 7JN Tel: 01452 372999 Text: 07875 610860 Minicom: 01452 372600 Email: admin@gda.org.uk Web: www.glosdeaf.org.uk Action on Hearing Loss The Action on Hearing Loss website has lots of information, including some pointers that might indicate you are losing your hearing. Web: www.actiononhearingloss.org.uk

Support from Adult Social Care Services The Adult Social Care Sensory Services Team provides comprehensive support for people who are deaf or hard of hearing, their families and carers, including: • advice, guidance and support; • assessment and provision of services to adults; • help and advice to find pieces of equipment to help you with day-to-day living; • deaf awareness training for family or people who care for deaf people; and • information about support provided by statutory and other voluntary organisations. There is no charge for help from health or Sensory Services staff. There may be a charge for services following your assessment based on your ability to pay. Some equipment is loaned at no charge. If you want to be referred to Sensory Services for an assessment, please contact the Adult Social Care Helpdesk on 01452 426868 or email socialcare.enq@gloucestershire.gov.uk To contact a member of the Sensory Services Team, call 01452 426387 or textphone 01452 426175.

Visual impairments Visit your optician or GP if you’re concerned about any aspect of your eyes or vision. Some general health conditions, like diabetes, show themselves in the eye and an optometrist is trained to detect these. They will refer patients to other healthcare professionals as appropriate. If appropriate, you may be referred to a consultant

ophthalmologist who will assess whether you qualify for registration as either sight impaired (partially sighted) or severely sight impaired (blind). If they think you do qualify, the ophthalmologist will complete a certificate of vision impairment and send it to the Sensory Services Team at Gloucestershire County Council.

Visit www.carechoices.co.uk for further assistance with your search for care

Visual impairments continued Useful contacts Insight Gloucestershire If loss of sight is making life difficult, Insight Gloucestershire can provide you with information and advice. It supports all people who have sight difficulties, not just blind people. Tel: 01242 221170 • Email: info@insight-glos.org Web: www.insight-glos.org.uk Royal National Institute for the Blind (RNIB) Sells equipment that can help you manage on a daily basis. Tel: 0303 123 9999 Web: www.rnib.org.uk

Sensory Services Team The Sensory Services Team at Gloucestershire County Council can give advice, support, skills training and information to visually impaired people, their families and carers. To access their support, call the Adult Social Care Helpdesk on 01452 426868. Forest Sensory Services If you live in the Forest of Dean, the Forest Sensory Services at Foxes Bridge Day Centre, Cinderford can give advice and support. Tel: 01594 827711 Email: info@forestsensoryservices.org Web: www.forestsensoryservices.org

Drop In Centres Drop In Centres are for people with disabilities who are over the age of 18. They provide a safe informal environment where you can simply pop in and find out about other services that are available in your area. Drop In Centres provide advice and support on a wide range of issues and can offer access to independent advice and advocates who can work with individuals to talk about and resolve concerns and problems independently. Drop In Centres also organise community activities (football, swimming, healthy walks etc.) and a variety of educational talks and groups. You can also just pop in for a coffee and a chat. They are a great place to meet friends.

The Drop In staff can: • provide advice and guidance on how to be safe within your home and community; • support people to manage their finances, tenancies and correspondence; • support people with housing issues; • support people to develop a healthy lifestyle; • provide opportunities to take part in activities and help to build social networks; • provide help to join the countywide Keep Safe scheme; • help towards employment through Forwards work clubs (see page 59); • point people towards other appropriate sources of support; and • offer education and topical weekly talks.

Find your local centre There are six Drop In Centres across the county. Cheltenham 2nd Floor Children’s Library, Chester Walk, Clarence Street, Cheltenham GL50 3JT Tel: 01242 244950 Open Monday to Friday 09:30 to 17:00

Cirencester Cirencester Library, The Waterloo, Cirencester GL7 2PZ Tel: 01285 643768 Open Monday, Tuesday and Thursday, 09:30 to 17:00

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Drop In Centres continued Forest of Dean The Main Place Library, Railway Drive, Coleford GL16 8RH Tel: 01594 834436 Open Monday to Friday, 09:30 to 17:00

Stroud Stroud Library, Lansdown, Stroud GL5 1BB Tel: 01453 757081 Open Monday to Wednesday 09:30 to 17:00, Thursday 09:30 to 13:30, Friday 09:30 to 17:00

Gloucester Gloucester Library, 1st Floor, Brunswick Road, Gloucester GL1 1HT Tel: 01452 529663 Open Monday to Friday, 09:30 to 17:00

Tewkesbury Tewkesbury Library, Sun Street, Tewkesbury GL20 5NX Tel: 01684 299315 Open Tuesday, Wednesday and Friday, 09:30 to 17:00

The drop-in website has lots of helpful information, visit www.gdropin.com

Learning disability If you are considering moving out of your family home, there are a number of options that could be explored. There is the option of supported living, where you can live independently or share a property with other people, with support provided. The property is owned by a company other than the support provider, which gives security for tenants. It means the care provider can be changed, without you losing your tenancy.

to enable you to make the right choices. Call the Adult Social Care Helpdesk on 01452 426868. Care providers that specialise in care for people with learning disabilities are shown with LDA in their listing. Home care providers start on page 33, care homes and care homes with nursing start on page 73.

Support can include learning independent living skills like cooking, cleaning and money management, as well as help with health needs. Whether you choose your own property with support or supported living, it will give you independence and choice. There are other alternatives for people with learning disabilities too, such as Shared Lives schemes, which can be set up through the Council. See page 47 for more information. Many adults with learning disabilities can live in their own homes in their local communities with support, but there may be times when an individual has specialist needs and a care home may be more appropriate. A good care home will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities. Care managers, social workers and community nurses from the Council, who specialise in supporting people with a learning disability, will be able to give you information Visit www.carechoices.co.uk for further assistance with your search for care

Mental health Mental ill health affects one in four people in England. There is a wide range of specialist mental health support available to people in Gloucestershire – from support in people’s own homes or in the community to specialist inpatient support. If you have concerns about your mental health, your first stop should be your GP, where you can find out which therapies and treatments are available. The Wellbeing Project is delivered by The Independence Trust, and provides a wellbeing service for people 18+ years of age with a mental health condition. People can refer themselves to Independence Trust, but they can also be referred via a health provider such as their GP, their housing provider, or by other support organisations. The services provided are: Peer Support, Bridge Building, Safe Space, online Client Forum and an Activity Programme. More information can be found on the Wellbeing website at www.independencetrust.co.uk/wellbeing

2gether NHS Foundation Trust provides specialist mental health and learning disability services to the people of Gloucestershire. More information can be found on www.2gether.nhs.uk/about-us There is increased demand for home care for people with mental health needs arising from greater use of supported living. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a personal budget, discussed on page 62. Alternatively, a good care home can help improve the quality of your life – the structured environment and activities provided can build up your confidence. The care providers should assess you carefully to make sure the placement is right for you. A member of staff may visit you at home, talk to you and look at your assessments of health and social care need. Care providers that specialise in care for people with mental health issues are shown with MH in their listing. Home care providers start on page 33, care homes and care homes with nursing start on page 73.

Specialist Nursing & Dementia Care Welcome to Deanwood Lodge Specialising in nursing and dementia care, we offer the highest standards of care, comfort and support, with friendly, experienced staff, and a warm, homely atmosphere. We also offer quality Respite Care, so if you care for an elderly family member, we are able to provide, affordable care to give you a well earned break.

Our Facilities at a Glance • 24 hour nursing and residential care tailored to individual needs • Landscaped Gardens • Daily Social activities • Each room beautifully furnished to highest standards • Selection of Lounge and dining areas • Lifts to all floors for easy access

What Makes Us Different • We ensure we really know each of our residents as individuals • Freshly prepared meals and snacks using local produce • Carefully recruited staff team who are passionate about high quality care • Specialist nurses to ensure the highest standard of contemporary care • Excellent links with our local community to enable our residents to remain active and involved.

To find out more , please Phone Tel: 01452 415 057 / 07785 611 638 Email: info@deanwoodlodge.co.uk or visit www.deanwoodlodge.co.uk Deanwood Lodge, Church Road, Maisemore, Gloucestershire GL2 8HB

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Employment Forwards Gloucester Gloucester’s first stop for disability employment. Whether you are looking for paid work and need help with a job search, or you’re an employer with job opportunities concerned about disability discrimination, Forwards Gloucester sees the potential in disability. If you are looking for paid work and need help with job searching or advice, please come along to one of the Forwards Clubs for help and support.

To find out where and when the clubs are held please visit www.forwardsgloucestershire.co.uk or call 01452 328400. Disability Employment Advisers (DEAs) DEAs are specially trained to help you overcome difficulties in finding suitable employment. Contact your local Job Centre (look under ‘J’ in your phone book) or visit www.gov.uk

Dementia People living with dementia may benefit from living in their own home for as long as possible; a range of community care services are available to facilitate this. The Council may provide access to: home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day centres and short breaks. Friends and family can access carers’ education to help support individuals whilst at home. If you are considering a care home, remember it should be able to maintain and improve your quality of life. Depending on your needs, you should be able to live in a care home that offers quality personal and person-centred care. Depending on the stage of your dementia symptoms, it’s important to consider homes that also provide nursing care in case your condition progresses and you develop more complex needs. Many care homes offer specialist environments with specially trained, experienced staff and specialist facilities adapted to the needs of residents living with dementia.

Useful contacts Managing Memory 2gether The Memory Assessment Service and carers’ education and support is available through Managing Memory 2gether. Tel: 0800 694 8800 Email: 2gnft.ManagingMemory2g@nhs.net Web: www.2gether.nhs.uk/managing-memory2gether Positive Caring Carers’ support is also available through Positive Caring. Tel: 01452 500885 Email: positivecaring@carersgloucestershire. org.uk Alzheimer’s Society Tel: 01452 525222 Web: www.alzheimers.org.uk Guideposts Trust Tel: 01452 410101 Web: www.guideposts.org.uk/gloucestershire Carers Gloucestershire Tel: 01452 386283 Web: www.carersgloucestershire.org.uk Barnwood Trust – You’re Welcome Tel: 01452 614429 Web: www.yourewelcome.to Care providers that specialise in care for people with dementia are shown with D in their listing.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 53.

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify their own? Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Does the home offer help if a resident needs assistance taking medication? Do GPs visit the home regularly?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent? Can residents decide what to do each day?

Can residents have a say in the décor of their room?

Are staff trained to spot when someone needs to go to the toilet? Do the staff have any dementia specific training/experience? Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care? Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 66.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Paying for care in your home If you or your family feel you need extra support, you may be eligible for support from Gloucestershire County Council. If your needs are eligible for support from the council to help you live at home, you may be

offered a personal budget, discussed on page 62. Some people will not have to pay towards the cost of meeting their needs but others may be asked to contribute towards, or pay the full cost of care following a financial assessment. See page 63 for more information on financial assessments.

Non-means-tested support There is a range of benefits, tax credits and other financial support that you may be able to receive. Benefit Entitlement The Government website, www.gov.uk has links to useful benefits calculators to help you find out what is available. The Citizens Advice Bureau also has online advice, contact your local office – see page 71 for details. Age UK can also help older people to access benefits. Call their national advice line on 0800 169 2081 or Age UK Gloucestershire on 01452 422660, email enquiries@ageukgloucestershire.org.uk or visit www.ageuk.org.uk/gloucestershire Personal Independence Payment (PIP) PIP is a tax-free, non-means tested benefit that helps towards some of the extra costs of living with a longterm health condition or disability. It is based on how a person’s condition affects them, not the condition they have. Attendance Allowance This is a non-means tested, non-taxable benefit from the Department for Work and Pensions (DWP) paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night. You can get Attendance Allowance even if no-one is actually giving you the care you need – even if you live alone. Attendance Allowance is not usually affected by any savings or income you may have. Everyone can, and should, claim this benefit. Please note that entitlement to this benefit does change upon admission to care so it is important that you contact the Attendance Allowance Helpline at

the DWP on 0345 605 6055 with any change in circumstance to avoid any overpayments in benefit being made. Special Rules If you have a progressive disease and are not reasonably expected to live for more than another six months, there are special rules to help you get Attendance Allowance quicker and easier. You can get the higher rate immediately, whatever your care needs are. You can make a claim for someone under the special rules without them knowing or without their permission. If they satisfy the relevant conditions, they will get a letter saying that they have been awarded Attendance Allowance, but special rules will not be mentioned. For further advice, contact the Attendance Allowance Helpline on 0345 605 6055 or your local Citizens Advice Bureau. NHS Continuing Healthcare NHS Continuing Healthcare is fully-funded care and support, provided and paid for by the NHS. To be eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS Continuing Healthcare, you can receive the services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home.

Visit www.carechoices.co.uk for further assistance with your search for care

Personal budgets Everyone’s needs for care and support are different, and needs can be met in many different ways. If someone is assessed as having eligible needs, see page 8, the Council can help them plan their support. The care and support planning process considers a number of different things, such as what needs the person has, what they want to achieve, what they can do by themselves or with the support they already have, and what types of care and support might be available to help them in the local area. The planning process takes place with the person, any carer they have and any other person they ask the Council to involve. The process will also determine the amount of your personal budget. This is the amount of money that the local authority has worked out it is likely to cost to arrange the necessary care and support for you. If you are eligible for financial assistance from the

Council, see page 63, it might contribute towards your personal budget. You can then decide how much control you want to have over arranging your care and support and managing the money. Personal budget by direct payment This option provides the greatest flexibility. Any Council contribution is paid directly to you. You can use this money to organise, buy and manage your agreed support. A thorough guide to help you manage your money – The Direct Payments Guide – is available online at www.yourcircle.org.uk or from the Adult Social Care Helpdesk, call 01452 426868. Managed personal budget The Council can organise, buy and manage your agreed support for you, although this does reduce the level of flexibility available to you. Combination personal budget You can choose a combination of the above two options. This will be discussed with you.

Care Fees Planning advice; when and where you need it from your local specialist Neil Gayler If you are contemplating placing a relative or friend in a care home (or organising their care in their own home), you are probably feeling emotionally drained right now. The process of finding a suitable care provider and sorting through the legislation, not to mention helping them to fundamentally change and come to terms with the major changes to their lifestyle, can be extremely difficult. Add to this confusion, stress and guilt and it is not surprising that many people feel somewhat overwhelmed and worried at a time like this. There are many financial advisers in the country but only a handful in any one region with the specialist skills and knowledge to be able to guide you through the care fees planning maze SYMPONIA [Greek. adjective: compassion] Symponia has the answer — our adviser members are all suitably experienced and appropriately qualified. We are therefore able to provide a unique concept within the field of care fees planning which, in turn, gives you and your family truly independent financial advice at a time when you most need it.

Neil Gayler is your local Symponia member for Gloucestershire. For a confidential initial consultation (without any cost or obligation to you), call him on 01242 538 383

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Personal Budgets continued Direct payments If you receive a direct payment, you are responsible for how the money is spent. The Council will need to see that you have used the money in the right way, so keep a careful record of how you use the money and always keep your receipts. You aren’t allowed to use your direct payment to pay for permanent residential accommodation – but you may be able to use it to pay for occasional short stays, if the Council agrees that is what you need. Most direct payments are made to meet regular

ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break. Direct payments are paid directly into your bank, building society, Post Office or National Savings account. Additional information Various leaflets about direct payments are available. There is a full list of organisations that provide support to people who receive a direct payment at www.gloucestershire.gov.uk/article/112690

Paying for residential care When a local authority provides or arranges services for you, you may be asked to contribute towards the

cost of care at home or in a care home, depending on your personal circumstances.

Financial assessment To determine whether or not you will need to contribute towards the cost of your support, the Council will conduct a financial assessment. This will look at your capital, savings and income. Most people are likely to have to contribute something towards the cost of their care. The value of your home is included as part of your capital in this assessment if you are moving into a care home, except in limited circumstances. It is not included if you are receiving care in your own home. If you choose not to have a financial assessment, you will be responsible for paying the full cost of your care and support. If you have capital and savings of less than £14,250, you will be asked to contribute part of your income towards the costs and the local authority may meet the shortfall. If you have capital and savings between £14,250 and £23,250, you are likely to have to contribute towards the cost of your care. You may need to contribute

part of your income, and a sliding scale operates whereby you contribute £1 for each £250 you have in capital and savings above the lower figure. If your capital and savings amount to more than £23,250, you will have to pay the full cost of your care yourself. However, you are still entitled to an assessment of your needs by the Council and you may be able to get some support with funding your care, see page 64. The Council will discuss this with you in more detail if you choose to have a financial assessment. These figures may change during the lifetime of this Directory. If you are eligible for support from the Council and you are moving into a care home or care home with nursing, you will be given a choice of homes that accept the amount the Council would usually pay for someone with your needs. If the home you choose charges a fee in excess of the local authority’s funding limit, you will need to find someone else to pay the additional amount. This is often referred to as a ‘third party payment’ or ‘top-up’ (explained further on page 64).

Visit www.carechoices.co.uk for further assistance with your search for care

Running out of money If your capital and savings are likely to reduce to £23,250 through payment of care home fees, you must let the Council know well in advance. It must undertake an assessment of your circumstances before deciding if it will make a contribution. If you become eligible for the Council’s support with funding your care, and the home you are living in charges more than the Council’s fee levels, you must find someone to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, see

below for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at the local authority’s fee level. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies that may be able to help. It is important to seek independent financial and legal advice before committing yourself to anything. See page 65 for more information.

Self-funding your care Paying for care can be an expensive and long-term commitment, so the Council strongly recommends that you seek specialist information and advice before entering into any arrangements. It is important that you seek specialist advice from appropriately qualified and regulated financial advisers, see page 65 for suggested contacts.

during your lifetime. Any fees paid by the Council will be charged against the value of your home, and must be repaid once the house is sold or from your estate. Interest is payable throughout the period of the loan and there is also a one-off fee to join the scheme which covers all legal and administrative costs for the lifetime of the loan.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital and savings are less than £23,250, and your income is not enough to meet your care home fees, the Council may share the cost of the first twelve weeks of permanent care, provided it agrees that care is needed.

The Council may limit the amount of the loan, depending on the equity in your property. Speak to the Council for more information on this.

Deferred Payment Agreements After the twelve-week property disregard period, you may be offered a Deferred Payment Agreement. This will allow you to delay selling your former home

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-means tested Registered Nursing Care Contribution (sometimes referred to as Funded Nursing Care) towards the cost of your nursing care. This is paid directly to the home.

Third party payments If you are eligible for the Council’s support, you will be offered a choice of homes that accept the local authority’s funding rates. If you decide to live in a more expensive home and someone is able to make an additional payment for you, they will have to pay the local authority the difference between its rate and the amount the home charges. This additional payment is called a ‘top-up’ or ‘third party payment’.

You are not allowed to make this additional payment yourself, except in limited circumstances, so the responsibility usually falls to a family member, friend or charity. Before anyone agrees to pay your top-up, they should be aware that the amount may increase, usually once a year, and they need to be confident that they can sustain the payments for as long as

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Third party payments continued they are required. They will need to sign a contract with the Council to confirm that they are able to do this. If the additional payments stop being paid for any reason, then you should seek help and advice from your Council. You may have to move to a home that accepts the local authority’s funding levels. If you are already resident in a care home, and no top-up was required at the time you became a

resident, the home may seek to introduce one at a later date, which would need to be agreed first with the local authority. This may happen if a change to your arrangements is made at your request or with your agreement, for example you move to a different room. It is important to note that councils have a duty to offer you a place at a home that accepts their funding rates. If no such place is available, the Council should not charge a top-up.

Seeking specialist information and advice on paying for care Paying for care can be an expensive and open-ended commitment. If you are a self-funder, the Council strongly recommends that you seek specialist information and advice before entering into any commitments to prevent you from running out of money and allow you to protect an inheritance for your loved ones. The Care Advice Line The Care Advice Line provides independent information and advice to self-funders on all aspects of long-term care, both residential and support at home, to help you make informed choices about your care and how you pay for it. Information includes: • state benefits you may be entitled to; • the different types of care available; • access to information and specialist advice on the best way to fund your long-term care and avoid running out of money; • access to specialist services on topics such as setting up Power of Attorneys, wills and Inheritance Tax Planning; and • details of independent Specialist Care Fees Advisers close to you or your family. Call The Care Advice Line on 01452 222200 or visit www.thecareadviceline.org Society of Later Life Advisers (SOLLA) We would recommend that any financial adviser is registered with the Financial Conduct Authority (FCA)

or is accredited with the SOLLA. Web: www.societyoflaterlifeadvisers.co.uk There are also a number of organisations that will provide free advice about funding care and support. These are a good place to start if you are looking for information and want to see what sort of options are available. Age UK Tel: 0800 169 2081 Web: www.ageuk.org.uk/moneymatters Citizens Advice Bureau Web: www.adviceguide.org.uk Money Advice Service Tel: 0300 500 5000 Web: www.moneyadviceservice.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Ensuring quality of care Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led. Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff;

Experts by Experience; people who use services; and carers. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC has also started rating services as: Outstanding, Good, Requires Improvement and Inadequate. When considering a care service, it’s always a good idea to check its inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report. For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Complaints about health and social care services If you have a complaint about a service, the first thing you should do is tell the service. This applies whether you pay for your care or the Council funds it. By law, every care/support service and social care service must have an efficient procedure for dealing with complaints. Ask for a copy of the service’s complaints procedure so that you understand what you must do and how they will deal with your complaint. Care funded by your local council If you are not happy with the reply you receive from a care service when you complain, you can take your complaint to your local social services department. You will need to follow their complaints procedure –

your social worker, care manager or the department itself will explain what to do. In the first instance, write to Customer Services Team Gloucestershire County Council, Freepost RRAY-LAYL-HKJX, Shire Hall, Westgate Street, Gloucester GL1 2TG (This is a freepost address; you don’t need to attach a stamp.) The care service or Gloucestershire County Council should try to resolve your complaint themselves and put things right to prevent the same thing happening again. If you are not satisfied with the final reply from the care service or Gloucestershire County Council, you can complain to the Local Government

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Complaints about health and social care services continued Ombudsman. You should send your complaint to: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a service dealt with your complaint about care/ support that you pay for yourself. The Patient Advice and Liaison Service (PALS) Every NHS trust has a PALS to help people have a say in their local health services. If you want to make a complaint about a trust, your local PALS will explain how to do this and discuss ways of getting your complaint dealt with. It will also take up some types of complaints for you. Find your local PALS through the NHS Choices website www.nhs.uk

Independent advocacy There are two advocacy services that can provide support to help you complain about your experiences of the health and social care you have received. Social care If you would like support to raise a complaint about social care you have received, contact the Gloucestershire Advocacy Service. This is a free and independent service. Tel: 0800 644 6448 Email: socialcare.enq@gloucestershire.gov.uk Healthcare If you would like support to help you raise a complaint about the healthcare you have received, contact SEAP Gloucestershire. This is a free and independent service. Tel: 0300 343 5710 • Text: 80800 keyword SEAP Email: gloucestershire@seap.org.uk Web: www.seap.org.uk

Healthwatch Gloucestershire Healthwatch Gloucestershire is the independent consumer champion for health and social care in the county. The aim is to give people and communities a stronger voice to influence and challenge how health and social care services are commissioned and provided locally. Healthwatch Gloucestershire gathers local people’s views and experiences of health and social care. These are passed on to those who plan and deliver services in the county and nationally, to make sure they are providing the services people really need. If you want to do more you can join and get involved, take part in consultations or help when Healthwatch goes out to meet the public. Healthwatch needs your views and experiences to help improve and influence health and social care services in Gloucestershire. Tel: 0800 652 5193 Email: info@healthwatchgloucestershire.co.uk Web: www.healthwatchgloucestershire.co.uk

The Patients’ Association The Patients’ Association is a national healthcare charity that highlights patients’ concerns and needs. It provides advice and news aimed at helping people to get the best out of their healthcare and tells you where you can get more information and advice. Tel: 0208 423 8999 Web: www.patients-association.org.uk

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Protecting vulnerable adults Far too many vulnerable adults suffer abuse, neglect and worse, often at the hands of relatives and carers, those who you would least expect to treat them in that way. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. This may be because they are old and frail or have: • a mental health condition; • a disability; • a sensory impairment; or • some form of illness. What is adult abuse? Abuse is mistreatment by any other person that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect to causing actual physical suffering. The Council has a statutory duty of enquiry where there is reasonable cause to suspect that an adult, aged 18 or over, in its area: • has needs for care and support (whether or not the

authority is meeting any of those needs); and • is experiencing, or is at risk of, abuse or neglect; and • as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it. Abuse can happen anywhere – in a care home, a hospital, in the workplace, at a day centre, at home or in the street. Abuse could be physical, sexual, psychological, emotional, financial, discriminatory, modern slavery, organisational abuse, neglect or selfneglect. If you think someone is being abused call the Adult Social Care Helpdesk on 01452 426868. Your concerns will be taken seriously and will receive prompt attention. If the abuse is also a crime such as assault, racial harassment, rape or theft, you should involve the police to prevent someone else from being abused. If the police are involved, the adult social care team will work with them and with you to support you. If you feel someone is in immediate danger, call the police on 999.

Legal matters A solicitor can give you impartial advice about wills, making gifts, estate planning and Lasting Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS and/or Council has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to do so. The Court of Protection can issue Orders directing the management of a person’s property and financial

affairs if they are incapable of managing their own affairs should they not have a LPA. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Making a will A will sets out who will benefit from your property and possessions (your estate) after your death.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Legal matters continued Although you do not have to make one by law, it is the best way to make sure your estate is passed on to family and friends exactly as you wish. If you die without a will, your assets may be distributed according to the law rather than your wishes. There are many good reasons to make a will: • you can decide how your assets are shared – if you don’t have a will, the law says who gets what; • if you’re an unmarried couple (whether or not it’s a same-sex relationship), you can make sure your partner is provided for; and • you can make sure you don’t pay more Inheritance Tax than necessary. You can draft a will yourself or use a solicitor. If you choose to write your own will you can buy a form on

the high street for example, from WH Smith. If you choose to use a solicitor you can find a local firm on www.lawsociety.org.uk The Care Advice Line Can provide free information and advice and recommend suitable solicitors. Tel: 01452 222200 Web: www.careandadviceline.org Solicitors for the Elderly (SFE) A national association committed to providing and promoting high-quality legal services for older people. Tel: 0844 567 6173 Email: admin@sfe.legal Web: www.sfe.legal Please be aware this is the SFE administration team, which is not qualified to give legal advice, but can help you to locate a solicitor who may be able to help you.

For some of us, it can seem a long time since life was carefree Caring for an elderly relative can be hard enough without legal headaches. Lodders’ Care & Capacity team can help take away the pain with expert support on care fees, powers of attorney and wills. Find out more at www.lodders.co.uk A loss of capacity can be daunting for both the individual concerned and their wider family. From decisions on care fee funding to preparing lasting powers of attorney and support with managing finances, Lodders’ care and capacity specialists bring a valued blend of sensitivity and legal expertise to help keep your elderly relatives safe, secure and happy for as long as possible.

Cheltenham office www.lodders.co.uk

01242 228370 @LoddersLawyers

s o l ic it ors

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Useful local contacts Gloucestershire County Council Adult Social Care Helpdesk Open between 08:00 and 17:00 Monday to Friday Tel: 01452 426868 Email: socialcare.enq@gloucestershire.gov.uk Web: www.gloucestershire.gov.uk/adults Locality offices Cheltenham Office Municipal Offices, Promenade, Cheltenham GL50 9SA Tel: 01242 262626 Email: enquiries@cheltenham.gov.uk Cotswold Office Trinity Road, Cirencester GL7 1PX Tel: 01285 623000 Email: cdc@cotswold.gov.uk Forest of Dean Office Council Offices, High Street, Coleford GL16 8HG Tel: 01594 810000 Email: council@fdean.gov.uk Gloucester Office Herbert Warehouse, The Docks, Gloucester GL1 2EQ Tel: 01452 396396 Email: heretohelp@gloucester.gov.uk Stow-on-the-Wold Office Youth Centre, Fosse Way, Stow on the Wold GL54 1DW Tel: 01451 832585 Email: info@stowonthewold-tc.gov.uk Stroud Office Ebley Mill, Ebley Wharf, Stroud GL5 4UB Tel: 01453 766321 Email: customer.services@stroud.gov.uk Tewkesbury Office Gloucester Road, Tewkesbury GL20 5TT Tel: 01684 295010 Email: customerservices@tewkesbury.gov.uk

2gether Managing Memory 2gether is a service for people worried about memory, people with dementia and carers of people with dementia. 2gether NHS Foundation Trust Headquarters, Rikenel, Montpellier, Gloucester GL1 1LY Tel: 01452 894000 Web: www.2gether.nhs.uk Cheltenham General Hospital Sandford Road, Cheltenham GL53 7AN Tel: 0300 422 2222 Gloucestershire Hospitals NHS Foundation Trust 1 College Lawn, Cheltenham GL53 7AG Tel: 0300 422 2222 Gloucestershire Royal Hospital Great Western Road, Gloucester GL1 3NN Tel: 0300 422 2222 Patient Advice and Liaison Service (PALS) PALS is a confidential service that provides information advice and support for patients, families and carers. Freephone: 0800 015 1548 Tel: 01452 566698 Email: glccg.pals@nhs.net Web: www.palsglos.org.uk Gloucestershire Clinical Commissioning Group (CCG) The CCG is responsible for buying local NHS services such as emergency care services, operations or treatments that can be planned in advance and mental health services. Sanger House, 5220 Valiant Court, Gloucester Business Park, Brockworth, Gloucester GL3 4FE Tel: 0300 421 1500 Email: GLCCG.enquiries@nhs.net

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; assistance with finding care and support

Useful local contacts continued Sevaline A telephone helpline for people who speak Gujerati who want to contact the Adult Social Care Helpdesk. Tel: 01452 427000 For other languages, you can use the Language Line telephone interpreting service at all main County Council offices on 0800 169 2879. OTHER CONTACTS Age UK Gloucestershire 26 Station Road, Gloucester GL1 1EW Tel: 01452 422660 Web: www.ageukgloucestershire.org.uk National advice line: 0800 169 2081 Web: www.ageuk.org.uk Alzheimerâ&#x20AC;&#x2122;s Society Works to improve the quality of life of people affected by dementia. The Helpline is for anyone who is affected by dementia or worried about their memory. Trained advisers provide information, support, guidance and signposting to other appropriate organisations. National Dementia Helpline: 0300 222 1122 Gloucester office Agricultural House, Greville Close, Sandhurst Road, Gloucester GL2 9RG Tel: 01452 525222 Email: gloucestershire@alzheimers.org.uk Citizens Advice Bureau Free, confidential, impartial advice. Cotswold The Mews, Criclade Street, Cirencester, Cotswold GL7 1HY Tel: 0808 800 0511 Forest of Dean Forest Road Centre, St Stephens Hall, Forest Road, Cinderford, Forest of Dean GL14 2NR Tel: 01594 823937

Gloucester and District (covers Cheltenham and Tewkesbury) 75-81 Eastgate Street, Gloucester GL1 1PN Tel: 01452 527202 Stroud and District Unit 8, Brunel Mall, London Road, Stroud GL5 2BP Tel: 0808 800 0510 Crossroads Care Support for carers. Cirencester Tel: 01285 650168 Email: infociren@crossroadscandeg.org.uk Forest of Dean and Herefordshire Tel: 01594 823414 Email: admin@crossroadsfd.org.uk Gloucester Tel: 01452 302542 Email: infoglos@crossroadscandeg.org.uk Gloucestershire Disability Forum An independent forum of interested groups and individuals who meet to discuss and act upon current issues concerning disabled people in Gloucestershire. Tel: 01452 530184 Email: office@gloslifestyles.co.uk Web: www.gloslifestyles.co.uk Gloucester Health Access Centre Full range of primary care services. Eastgate House, 121-131 Eastgate Street, Gloucester GL1 1PX Tel: 01452 336290 NHS Choices Offers Government information on health and wellbeing including care and support. Web: www.nhs.uk

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CEDAR TRUST A local company caring for local people Cedar Trust is a family-owned local company that has been caring for people in Gloucestershire for over three decades. In each of our five homes we offer high quality care; our professional teams are all chosen for their understanding and compassion. We want to create lasting friendships with both residents and their families. It’s one of the reasons why our homes are such lovely places to live. However, our homes are about more than just caring; they are about enriching people’s lives at a time when they thought that might not be easily achieved. We have been, and remain, proud to be able to help people find happiness, friendship and fulfilment in their later years.

If you would like more information please visit our website www.cedartrust.co.uk, or contact us on 01684 290666 Cheltenham

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Cheltenham Cheltenham care homes ALEXANDER HOUSE CARE HOME – CHELTENHAM 16 Tivoli Road, Cheltenham GL50 2TG Tel: 01242 513525

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Cheltenham Care Ltd Situated in the prominent Christchurch area a short distance from Montpellier, Broadleas and The Hawthorns are two impressive traditional villas which offer a real homely environment. All accommodation is offered in various sized single rooms all with attached facilities. Broadleas and The Hawthorns provide a caring environment for the older person who doesnâ&#x20AC;&#x2122;t require nursing care but will benefit from individualised person centred care. Independence, mobility and choice is encouraged by caring and experienced staff who benefit from specialist training including dementia care. Choosing a care home is a major decision, we would encourage all potential residents and their families and friends to visit Broadleas and The Hawthorns before making a final decision whether short term or long term stay in order to get a comprehensive understanding how we may meet your needs.

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HARRINGTON HOUSE 180 Hatherley Road, Cheltenham GL51 6EW Tel: 01242 522070 LDA MH YA

Charlton Kings

HAWTHORNS RESIDENTIAL DALKEITH RESIDENTIAL CARE HOME GCPA CARE HOME, THE GCPA 285 Gloucester Road, 33 M Christchurch Road, Cheltenham GL50 2NY C A R E HO E OP Cheltenham GL51 7AD Tel: 01242 243394 Advert page 74 OP D PD MH SIfriendliest YA Tel: 01242 522209 Advert page 76 Cheltenham’s care home HOLLYHOUSE moreGloucester than a care home. We DARLEY DALE CARE HOMECome along and visit, you will find we are303 Road, offer interesting past times, activities and events along with good food in 35 Libertus Road, Cheltenham GL51 7EN where you will be supported Cheltenham GL51 homely surroundings by a trained, caring7AR and compassionate team. Our care and support are of the highest standard. Tel: 01242 513389 OP D Tel: 01242 522404 D PD LDA MH SI Please come and see for yourself, we will be proud to show you around!

A beautiful Victorian property that has been adapted to oﬀer a warm and secure environment for residents to enjoy life as actively as they wish. Our aim is to oﬀer quality care that promotes independence and allows the resident to live the lifestyle they choose.

Cheltenha m’s Friendliest Care Home

T: 01242 521812 E: admin@charltonkingscarehome.co.uk www.charltonkingscarehome.co.uk

Charlton Kings Care Home has been providing quality care for the elderly since 2003. A beautiful Victorian property that has been adapted to offer a warm, and D secure environment for residents life asdisability actively as they Older people safe (65+) Dementia PDto enjoy Physical LDAwish. Learning disability, autism

OP Service User Bands MH Mental health Our aim SI YAcare Younger adults AD People who misuse alcohol or drugs andSensory principlesimpairment are to offer quality that promotes independence and allows the resident to live the lifestyle they choose.

GCPA Member of the Gloucestershire Care Providers Association – see page 5

Visit

The home has a relaxed and friendly atmosphere that welcomes visitors any time. Visitors can enjoy all the facilities and activities the home has to offer. We are locatedfor in Charlton Kings, Cheltenham with two with churches,your post office, www.carechoices.co.uk further assistance search local shops and coffee shop all within walking distance.

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for care

Think of the re-assurance and comfort of knowing that your loved one is receiving the finest possible dementia care in a loving and compassionate environment.

Our services:

Dementia, Elderley, 24Hour Care, Respite, Day Care, Home Care. Ambleside Residential Home, 69 Hatherley Road, Cheltenham, Gloucestershire GL51 6EG

Understanding Your needs T: 01242 522937 E: amblesideresidentialhome@gmail.com ... Delivering your care www.amblesideathome.uk

Knightsbridge Lodge RESIDENTIAL HOME FOR THE ELDERLY

We are pleased to offer 24 hour personalised care given by carefully selected staff, trained to meet individual care requirements, sensitive to the need to preserve dignity, improve independence and increase the quality of life for all our twenty-two residents. • Pleasant family atmosphere • Home cooking • Short and long stay

• Visiting chiropodist, clergy and hairdresser • Social activities • Own furniture welcome

Knightsbridge Lodge is family run, dedicated to respecting and promoting residents’ rights, dignity and privacy, giving maximum opportunity to exercise personal autonomy and choice. An attractive well maintained garden surrounds the tastefully decorated home, which has bedrooms on two floors accessed by a passenger lift. It provides two lounges and a light airy dining room with well equipped bathrooms and a shower room. Please contact the Registered Manager Nicholas Coates for further information Kudos Care (UK) Ltd, Knightsbridge Lodge, Knightsbridge Green, Cheltenham, Glos GL51 9TA Tel: 01242 680168 Email: knightsbridge.lodge@btinternet.com

DALKEITH RESIDENTIAL CARE HOME 285 Gloucester Road, Cheltenham GL51 7AD

• Resident centred care at all times • Dementia friendly environment. All our staff are dementia trained, with GCC specialist Dementia Lead and Link workers in place. • Flexible mealtimes with nutritionally-balanced freshly cooked food. • Boutique style 20 bedded residential care home set in 3/4 acre of gardens

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service • Flexible care packages available including short breaks, respite and day care User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

For more details or to view ring: 01242 522209

GCPA Member of the Gloucestershire Care Providers Association – see page 5

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Cheltenham care homes continued KNIGHTSBRIDGE LODGE GCPA Knightsbridge Green, Knightsbridge, Cheltenham GL51 9TA Tel: 01242 680168 Advert page 76

KNOLE, THE 23 Griffiths Avenue, Cheltenham GL51 7BE PD LDA MH SI AD Tel: 01242 526978 MANCHESTER COURT 77 Clarence Street, Cheltenham GL50 3LB Tel: 01242 523510

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NAZARETH HOUSE – CHELTENHAM London Road, Charlton Kings, Cheltenham GL52 6YJ Tel: 01242 516361

OAKHAVEN RESIDENTIAL CARE HOME GCPA 136-140 Hales Road, Cheltenham GL52 6TB Tel: 01242 528377 Advert inside front cover

ORCHARD LEIGH Hayden Road, Cheltenham GL51 0SN Tel: 01242 523848

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QUEENS RETREAT GCPA 7 Russet Road, Cheltenham GL51 7LN Tel: 01452 554120

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Bafford House

QUEENSBRIDGE CARE HOME GCPA 63 Queens Road, Cheltenham GL50 2NF OP D PD YA Tel: 01242 519690 Advert page 78 RAVENSWOOD HOUSE GCPA Lansdown Road, Westall Green, Cheltenham GL50 2JA Tel: 01242 514264

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ROYAL COURT Fiddlers Green Lane, Cheltenham GL51 0SF Tel: 01242 221853 Advert inside back cover OP PD SHAFTESBURY PLACE 52 Marsland Road, Gloucester GL51 0JA PD LDA SI YA Tel: 01242 227818 ST GEORGE’S WELL CLOSE HOUSE GCPA Well Close House, Lansdown Parade, Cheltenham GL50 2LH OP D PD LDA MH SI YA Tel: 01242 227701 VICARAGE, THE 59 Andover Road, Tivoli, Cheltenham GL50 2TS Tel: 01242 521918

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WINSTONIAN HOUSE GCPA 38-42 All Saints Road, Cheltenham GL52 2EZ Tel: 01684 290666 Advert page 72

Tel: 01242 523562 Fax: 01242 238330 Email: info@baffordhouse.co.uk

Bafford House House isis aa residential Residentialcare Carehome Homelocated locatedininthe theprestigious prestigiousCharlton CharltonKings Kingsarea areaofof Bafford Cheltenham offering its service users a secure, relaxed and homely environment in which Cheltenham offering its service users a secure, relaxed and homely environment in which their person person centred centred care, care, well well being being and and comfort comfort are are of of prime prime importance. importance. their Our staff staff are are selected selected for for their their qualities qualities of of reliability, reliability, integrity, integrity, skills, skills, friendliness friendliness and and Our professionalism. Please contact us to learn more of our excellent facilities and reputation. professionalism. Please contact us to learn more of our excellent facilities and reputation. Newcourt Road, Road, Charlton Charlton Kings, Kings, Cheltenham, Cheltenham, Glos Glos GL53 GL53 8DQ 8DQ Web: Web: www.baffordhouse.co.uk www.baffordhouse.co.uk Newcourt

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Queensbridge Care Home Specialists in supporting people with Dementia

Also fea turing Dement ia Day C are a the Hon eybourn t e Social C l u b Com plemen care wit ting your h our ca re

Providing high quality, leading edge residential dementia care for over 30 years. Proud to be working towards the Dr. David Sheard pioneering approach to dementia care as seen on the Channel 4 series “Dementiaville”. The Honeybourne Social Club is a day care community for people with a diagnosis of Dementia that aims to complement the support you are giving. Based at Queensbridge we offer full or part days. Queensbridge Care Home. 63 Queens Road, Cheltenham, GL50 2NF

Please call June or Lorna on 01242 519 690 or email info@queensbridgecare.co.uk This Directory’s helpline 0800 389 2077 – assistance with finding care and support www.queensbridgecare.co.uk

Professional care ...

...in a home from home environment. As a leading provider of high-quality care for older people, The Orders of St John Care Trust has years of experience creating caring and comfortable environments for people in later life. Our homes are designed and built to the highest possible standards, with your comfort and well-being our top priority. • As a charity, our focus is on people not profits • Listening to your life story helps us provide individualised care • We are specially trained to help people living with dementia • Our compassionate approach is underpinned by the Christian values of our sponsoring Orders • Over 18 care homes around Gloucestershire offering residential, expert dementia and nursing, respite and day care. To find out more or to arrange an appointment to visit any of our homes in Gloucestershire, please contact 0800 988 8133 or enquiries@osjct.co.uk Operated by not-for-profit charity The Orders of St John Care Trust • Registered Charity No. 1048355 • www.osjct.co.uk

What matters to you, matters to us

Looking for quality care in Gloucestershire?

We believe every resident is a unique and special person, so our highly skilled care teams take time to get to know them and their families to provide a real home from home environment. If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d like some advice about funding the cost of care, come and discover how we can meet your needs today.

Mill House Chipping Campden GL55 6DR Offering nursing, dementia and residential care.

Summerfield Cheltenham GL51 6BL Offering nursing, dementia and residential care.

0808 223 5356

carechoices@caringhomes.org www.caringhomes.org/carechoices

live well iN our Care aT THirlesTaine Park Care Home

Thirlestaine Park incorporates all the luxury you might expect from a Porthaven home, including 63 spacious and beautifully designed bedrooms with en suite bathrooms, smart dining rooms, a hair salon and nail bar and secluded landscaped gardens. But most importantly, within these elegant surroundings, the emphasis is on providing excellent care around the clock to residents who require residential, nursing or dementia care on a short or long term basis.

visit PorTHaven.Co.uk to fiNd out more or Call 01242 505 647 to arraNge a visit

pop in for a warm welcome!

NursiNg Care | resideNtial Care | demeNtia Care | respite Care

Thirlestaine Park Care Home Humphris Place, Off Sandford Rd, Cheltenham, Gloucestershire GL53 7GA (Sat Navs: GL53 7AW)

www.PorTHaven.Co.uk/CHelTenHam

THIRLESTAINE PARK CHELTENHAM A PORTHAVEN CARE HOME

Lypiatt Lodge Montpellier Cheltenham

Cheltenham

T: 01242 529707 E: enquiry@fideliacare.co.uk www.fideliahealthcare.co.uk

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Cheltenham care homes with nursing BADGEWORTH COURT CARE CENTRE GCPA Badgeworth, Cheltenham GL51 4UL Tel: 01452 401055 Advert page 99

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BAY TREE COURT CARE CENTRE GCPA High Street, Prestbury, Cheltenham GL52 3AU Tel: 01242 236000

LYPIATT LODGE 1 Lypiatt Road, Cheltenham GL50 2SY Tel: 01242 529707 Advert page 80 OP

BRADBURY GARDENS West Drive, Pittville, Cheltenham GL50 4LY Tel: 01242 527631 PD LDA SI YA CLEEVE HILL NURSING HOME GCPA Cleeve Hill, Cheltenham GL52 3PW Tel: 01242 672022 Advert page 84

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GLOUCESTERSHIRE HOUSE – CARE HOME WITH NURSING PHYSICAL DISABILITIES Charlton Lane, Leckhampton, Cheltenham GL53 9HD Tel: 01242 512569 PD YA GRANGE CARE CENTRE (CHELTENHAM), THE Pilley Lane, Cheltenham GL53 9ER Tel: 01242 225790 GRANLEYS, THE 21 Griffiths Avenue, Cheltenham GL51 7BE Tel: 01242 521721 GREVILL HOUSE (OSJCT) GCPA 279 London Road, Charlton Kings, Cheltenham GL52 6YL Tel: 01242 512964 Advert page 79 HATHERLEY GRANGE NURSING HOME 26 St Stephens Road, Tivoli, Cheltenham GL51 3AA Tel: 01242 251321

JUBILEE LODGE (OSJCT) GCPA Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN Tel: 01451 823100 Advert page 79

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MONKSCROFT CARE CENTRE (OSJCT) GCPA Shelley Road, Cheltenham GL51 7DP Tel: 01242 505010 Advert page 79 OP D PD SI YA ORCHARD HOUSE (OSJCT) GCPA Woodmans Way, Bishops Cleeve, Cheltenham GL52 8DP Tel: 01242 672028 Advert page 79 OP YA SANDFIELDS GCPA St Georges Road, Cheltenham GL50 3EL Tel: 0333 321 0921 OP D PD MH YA ST FAITH’S NURSING HOME GCPA Malvern Road, Cheltenham GL50 2NR Tel: 01242 240240 Advert inside back cover

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SUMMERFIELD NURSING UNIT GCPA 58 Whittington Road, Cheltenham GL51 6BL Tel: 0808 223 5356 Advert page 80 OP D PD SI YA THIRLESTAINE PARK CARE HOME GCPA Humphris Place, off Sandford Road, Cheltenham GL53 7GA Tel: 01242 505647 Advert page 80 OP D PD YA WENTWORTH COURT CARE HOME Village Road, Cheltenham GL51 0BG Tel: 01242 263334 OP D PD MH YA WINDSOR STREET CARE CENTRE (OSJCT) GCPA 35-37 Windsor Street, Cheltenham GL52 2DG Tel: 01242 545150 Advert page 79 OP D PD SI YA

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Cotswolds and Cirencester Cotswolds and Cirencester care homes FOUR SEASONS GCPA Back Lane, Mickleton, Chipping Campden GL55 6SJ Tel: 01386 438300 OP GLOUCESTERSHIRE OLD PEOPLES HOUSING SOCIETY Watermoor House, Watermoor Road, Cirencester GL7 1JR Tel: 01285 654864

Our Commitment is to Care Kingsley House, Gumstool Hill, Tetbury, Gloucestershire, GL8 8DG

Telephone: (01666) 503333 Email: kingsleyhouse.nursinghome@virgin.net

HF TRUST – NEWCROFT 2 Newcroft, 2 Todenham Road, Moreton-in-Marsh GL56 9NJ Tel: 01608 652731

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HF TRUST – OLD QUARRIES Rectory Lane, Avening, Tetbury GL8 8NJ Tel: 01453 832201

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OAK TREE MEWS Hospital Road West, Moreton-in-Marsh GL56 0BL Tel: 01608 650797

ZAPUZINO 205 Alexander Drive, Cirencester GL7 1UH Tel: 01285 651057

“The carers are loving and hard working - often putting in time beyond their rotas. The cleaners are well trained and have a lovely manner with the residents. We bought Mum in for respite care over Christmas - she loved it so much”

QUINTON HOUSE Our residents and staff love our nursing home, but don’t just take our word for it. This is what people have said about us on carehome.co.uk where we score 9.7 out of 10.

“I generally go every week with my mother and we are always impressed with the welcome and cup of tea before we sit down! The staff are so friendly and helpful. We are able to visit anytime and if the weather is fine, take her outside to enjoy the lovely garden.”

“The staff are patient and show great compassion, respect and sensitivity towards the residents as individuals and work very hard to stimulate and engage them in group activities.”

Quinton House & Quinton Gardens Nursing Homes, Main Road, Lower Quinton, Stratford-upon-Avon Warwickshire CV37 8RY t: 01789 720 247 f: 01789 720245 e: info@quintonhouse.net www.quintonhouse.net | Facebook & Twitter search #QuintonHouse

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Cotswolds and Cirencester care homes with nursing ASHLEY HOUSE CARE HOME GCPA 118 Trafalgar Road, Cirencester GL7 2ED Tel: 01285 898084 Advert below

ELM GROVE CARE HOME GCPA Somerford Road, Cirencester GL7 1TX Tel: 01285 898196 Advert below

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HUNTERS CARE CENTRE GCPA Cherry Tree Lane, Cirencester GL7 5DT Tel: 01285 601334 Advert page 99 HYPERION HOUSE GCPA London Street, Fairford GL7 4AH Tel: 01285 712349

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ILSOM HOUSE CARE HOME Ilsom, Tetbury GL8 8RX Tel: 01666 817895 Advert below KINGSLEY HOUSE Gumstool Hill, Tetbury GL8 8DG Tel: 01666 503333 Advert page 82

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MILL HOUSE GCPA 55 Sheep Street, Chipping Campden GL55 6DR Tel: 0808 223 5356 Advert page 80 NATIONAL STAR COLLEGE – ULLENWOOD GCPA Ullenwood, Cheltenham GL53 9QU Tel: 01242 527631

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NEWLANDS NURSING CARE CENTRE Evesham Road, Stow-on-the-Wold GL54 1EJ Tel: 01451 870077 OP PD SI NORTHLEACH COURT CARE HOME WITH NURSING High Street, Northleach GL54 3PQ Tel: 01451 861784

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PATERNOSTER HOUSE – GLOUCESTERSHIRE (OSJCT) GCPA Watermoor Road, Cirencester GL7 1JR Tel: 01285 653699 Advert page 79

A choice of elderly care options in Gloucestershire If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Gloucestershire could be something for you to think about, whether you’ve got our health insurance or not. For friendly advice about your options, call our Elderly Care Support Line free on:

0808 301 7434 Lines are open seven days a week. We may record or monitor our calls.

Look for Ashley House, Elm Grove, Forest Court and Ilsom House in the listings section. Q116273 2168 2016 BPR00823

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Forest of Dean Forest of Dean care homes APPLE ORCHARD The Green, Newnham GL14 1AQ Tel: 01594 516582 BIRCHES GROVE 14 Fairmoor Close, Parkend, Lydney GL15 4HB Tel: 01594 564081

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HILL ASH HOUSE CARE CENTRE GCPA Ledbury Road, Newent GL18 2DB Tel: 01531 892980 HILLTOP GCPA Ridge Walk, Ruardean Hill GL17 9AY Tel: 01594 861137

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BROOK LODGE Latchen, Longhope GL17 0QA Tel: 0800 328 6091

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LAURELS CARE SERVICE, THE GCPA Main Road, Huntley GL19 3EA Tel: 01452 901243 Advert page 86

CHAPEL VIEW 89a St Whites Road, Cinderford GL14 3HA Tel: 01594 824400

LONGCROFT COTTAGE Longcroft Farm, Blaisdon Road, Westbury-on-Severn GL14 1LS Tel: 01452 760747

CHAXHILL HALL Chaxhill, Nr Westbury-on-Severn GL14 1QW Tel: 01452 760717 COTTAGE CARE HOME, THE The Cottage, Old Hill, Longhope GL17 0PF Tel: 01452 830373

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FOOTSTEPS MEDICAL CARE LTD The Byre, Allastone Court Farm, Court Road, Lydney GL15 5SR Tel: 01594 844244 PD LDA SI GATWICK HOUSE Upper Rodley Road, Bollow GL14 1QU Tel: 01452 760164 HIGHFIELDS RESIDENTIAL HOME Culver Street, Newent GL18 1JA Tel: 01531 821007

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HOBBITS HOLT 156 Ruspidge Road, Cinderford, Gloucester GL14 3AP Tel: 01594 823554

CASTLEFORD LODGE Castleford Hill, Tutshill, Chepstow NP16 7LE Tel: 01291 408151 OP D PD LDA MH SI YA

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MANTLEY CHASE RESIDENTIAL CARE GCPA Ross Road, Newent GL18 1QY Tel: 01531 822112 OP LDA YA MARKET PLACE 29 Market Place, Coleford GL16 8AA Tel: 01594 834595 OAK HOUSE TRUST LTD Oak House, Newland, Coleford GL16 8NJ Tel: 01594 832218

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OLD RECTORY, THE School Lane, Church Road, Longhope GL17 0LJ Tel: 01452 831135 OP D PD OLD VICARAGE (BLAKENEY), THE Church Square, Blakeney GL15 4DS Tel: 01594 517098

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Forest of Dean care homes continued ORCHARD TRUST – SEVENOAKS, THE GCPA Lords Hill, Coleford GL16 8BG PD LDA SI YA Tel: 01594 861137 Advert page 57

SUNNYSIDE HOUSE Main Road, Birdwood, Gloucester GL19 3EH Tel: 01452 750491

ORCHARDS, THE GCPA Stowfield, Lower Lydbrook GL17 9PD Tel: 01594 861137 Advert page 57 OP PD LDA SI YA

SYDENHAM HOUSE RESIDENTIAL HOME Sydenham House, High Street, Blakeney GL15 4EB Tel: 01594 517015 OP

PROSPECT HOUSE GCPA Prospect Road, Cinderford GL14 2DY Tel: 01594 826246 OP D PD LDA SI YA

THREE ASHES RESIDENTIAL CARE HOME GCPA Ledbury Road, Newent GL18 1DE OP D PD SI Tel: 01531 820226 Advert page 84

RED HOUSE 65 Ruspidge Road, Cinderford GL14 3AW Tel: 01594 822100

VICTORIA STREET, 119 Cinderford GL14 2HU Tel: 01594 827043

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RIVERSIDE HOUSE Quay Lane, Broadoak, Newnham GL14 1JE Tel: 01594 516291

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YEW TREE HOUSE GCPA Church Square, Blakeney, Gloucester GL15 4DX Tel: 01594 517023 PD LDA

STEPPING STONES Riverside Lane, Broadoak, Newnham GL14 1JF Tel: 01452 760304 PD LDA SI

Forest of Dean care homes with nursing CASTLEFORD HOUSE NURSING HOME Castleford Gardens, Tutshill, Chepstow NP16 7LF Tel: 01291 629929 OP D PD MH

DEAN GRANGE Elton Corner, Broadoak GL14 1JG Tel: 01452 760304

COOMBS, THE (OSJCT) GCPA The Gorse, Coleford GL16 8QE Tel: 01594 833200 Advert page 79

ELMS CARE HOME WITH NURSING, THE Staunton, Coleford GL16 8NX OP D PD SI Tel: 0845 345 5793

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Committed to Quality Care At the Laurels, we offer high quality residential care to the elderly in a peacful, homely environment. We believe in offering individualised care and in putting the person, their families and their wishes and desires at the centre of all planning. Residents at The Laurels are welcome to individualise their bedrooms. Telephones and Wi Fi is available in all rooms, there are two lounge areas and also a large country kitchen for all residents to access.

• Permanent or respite rooms • Individualised care

• Delicious home cooked meals • Daily activities

The Laurels Care Services

T: 01452 901 243 M: 07867 300715 E: esia@thelaurelscare.co.uk The Laurels Care Services Main Road, Huntley, GL19 3EA

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Forest of Dean care homes with nursing continued EUROCLYDON NURSING HOME Hawthorns, Drybrook GL17 9BW Tel: 01594 543982

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FOREST COURT CARE HOME GCPA Bradley Court Road, Mitcheldean GL17 0DR Tel: 01989 548154 Advert page 83 MANOR HOUSE NURSING HOME, THE Church Road, Longhope GL17 0LL Tel: 01452 830291 Advert page 52 MILESTONES 9 Commercial Street, Cinderford GL14 2RP Tel: 01594 825777 RODLEY HOUSE (OSJCT) GCPA Harrison Way, Lydney GL15 5BB Tel: 01594 842778 Advert page 79

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SEDBURY PARK Sedbury, Chepstow NP16 7EY Tel: 01291 627127

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STEPPING STONES RED MARLEY Bromsberrow Road, Redmarley, Gloucester GL19 3JU Tel: 01531 650880

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TOWNSEND HOUSE (OSJCT) GCPA Court Farm Lane, Mitcheldean GL17 0AY OP LDA YA Tel: 01594 542611 Advert page 79 WESTBURY COURT (OSJCT) Westbury-on-Severn GL14 1PD Tel: 01452 760429 Advert page 79

Gloucester Gloucester care homes ABBEYMEAD LODGE GCPA Abbeymead Avenue, Abbeymead, Gloucester GL4 5GR Tel: 01452 617566 PD LDA YA

AVALON RESIDENTIAL HOME 17 Barnwood Road, Gloucester GL2 0RZ OP D MH SI Tel: 01452 417400 Advert page 92

ALEXANDRA HOUSE – GLOUCESTER 2 Alexandra Road, Gloucester GL1 3DR Tel: 01452 418575

BATHURST LODGE RESIDENTIAL CARE GCPA 74 Bathurst Road, Gloucester GL1 4RJ Tel: 01452 552683 OP LDA YA

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ALFRED STREET RESIDENTIAL CARE, 12 GCPA 12 Alfred Street, Gloucester GL1 4DF Tel: 01452 537102 OP LDA YA

BRAMBLE HOUSE CARE HOME GCPA 96-98 Stroud Road, Gloucester GL1 5AJ Tel: 01452 521018 Advert page 28

ASPIRATIONS RESIDENTIAL SOUTHWEST 76 Church Road, Loglevens, Gloucester GL2 0AA Tel: 01452 540156 LDA MH

BRANKSOME CARE GCPA Advert page 43 26 Tuffley Avenue, Gloucester GL1 5LX OP D PD LDA MH SI YA Tel: 01452 535360

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Coate Water Care is a family run business that provides a high quality care service in all our Nursing, Residential and Dementia care homes.

—

We provide 24 hour nursing, residential and specialist dementia care Specialist care for clients with end of life, palliative care needs

Organised entertainment and outings Engaging and appropriate activities and hobbies Attractive secure gardens

Respite care available

Hair and beauty treatments

Qualified and experienced personal care staff

Free internet usage

All food is freshly prepared on premises to restaurant standards

Visiting chiropodist

Our bedrooms are spacious and all have en-suite facilities and TVs

We care because you care —

Choose the right home, with care, for you or an elderly loved one Chapel House

Woodstock

Horton Road, Gloucester GL1 3EY

North Upton Lane, Gloucester GL4 3TD

Tel: 01452 500005

Tel: 01452 616291

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Please contact us for more information

Call: 01793 821200 Email: info@coatewatercare.co.uk

Gloucester care homes continued CATHEDRAL VIEW Archdeacon Street, Gloucester GL1 2QX Tel: 01452 303248 CAVENDISH CARE HOME GCPA 301 Stroud Road, Gloucester GL1 5LF Tel: 01452 521896 CEDARS, THE 144 London Road, Gloucester GL2 0RS Tel: 01452 310727

FERN CROFT GCPA 14 Heathville Road, Gloucester GL1 3DS Tel: 01452 505803 OP PD LDA

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CHESTNUT RESIDENTIAL CARE HOME 20 Podsmead Road, Gloucester GL1 5PA Tel: 01452 546204 OP D PD SI YA CHOSEN COURT GCPA Hucclecote Road, Gloucester GL3 3TX Tel: 01452 616888

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COPPICE HOUSE Main Road, Huntley, Gloucester GL19 3DZ Tel: 01452 831196

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DENMARK HOUSE 36 Denmark Road, Gloucester GL1 3JQ Tel: 01452 502393

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DENMARK LODGE 38 Denmark Road, Gloucester GL1 3JQ Tel: 01452 311102 EDWARD HOUSE Matson Lane, Gloucester GL4 6ED Tel: 01452 316968 ELMBRIDGE RESIDENTIAL HOME LTD GCPA 21 Elmbridge Road, Gloucester GL2 0NY Tel: 01452 524147

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ELMLEA GCPA 99 London Road, Gloucester GL1 3HH Tel: 01452 550438 OP PD LDA YA

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GLOSCARE 23 Carmarthen Street, Gloucester GL1 4SX Tel: 01452 522335

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GRANGE, THE GCPA 15 Holmwood Drive, Gloucester GL4 0PS Tel: 01452 312372 OP LDA YA GREAT WESTERN COURT 33a Millbrook Street, Gloucester GL1 4BG Tel: 01452 423495

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GUILD HOUSE RESIDENTIAL HOME GCPA 2a Denmark Road, Gloucester GL1 3HW Tel: 01452 525098

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HANNACOTT GCPA Abbeymead Avenue, Abbeymead, Gloucester GL4 5GR Tel: 01452 615539

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HATHERLEY ROAD RESIDENTIAL HOME, 59 GCPA Gloucester GL1 4PN Tel: 01452 537633

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HIGHFIELD HOUSE 104 Eastern Avenue, Gloucester GL4 4LW Tel: 01452 309887 HORTON HOUSE RESIDENTIAL CARE HOME GCPA 1 Horton Road, Gloucester GL1 3PX Tel: 01452 524615

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JASPER LODGE Matson Lane, Gloucester GL4 6ED Tel: 01452 316961

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JENDOT GCPA 3 Little Field, Abbeymead GL4 4QS Tel: 01452 535963

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Visit www.carechoices.co.uk for further assistance with your search for care

“A Home for Life where Individuals flourish and thrive”

Park View Gloucester CARE THAT MAKES A DIFFERENCE Care services at Park View are as individual as the people living there. From residential care, specialist dementia services and nursing facilities, to extra care apartments and respite care in warm, safe and welcoming surroundings. A new, state of the art care home, Park View is ideally suited to meet the changing needs of older people, whatever their requirements. • • • • • •

24 hour personalised care Centrally located for easy access to amenities Stimulating activities for residents On-site Coffee Shop, Hair Salon & Library Lounge areas for socialising, with hearing loop Comfortable ensuite rooms throughout with wi-fi access • Secure environment for residents, without restriction • Nutritional menus created by our own chefs

For more details or to arrange a visit please call us on 01452 671499 Further information is available on our website www.parkviewgloucester.co.uk Park View Gloucester Trier Way, Gloucester GL1 1AN GCG16

Gloucester care homes continued JOYLEEN Longlands, Bristol Road, Cambridge, Gloucester GL2 7BG Tel: 07906 196634 OP LDA MH YA KEYCHANGE CHARITY SCEATS CARE HOME 1-3 Kenilworth Avenue, Gloucester GL2 0QJ Tel: 01452 303429 KING EDWARDS HOUSE 18 King Edwards Avenue, Gloucester GL1 5DB Tel: 01452 381174 KNOLL, THE GCPA 335 Stroud Road, Tuffley, Gloucester GL4 0BD Tel: 01452 526146

RED HOUSE, THE GCPA 25 Barnwood Road, Gloucester GL2 0SD Tel: 01452 386896 D LDA MH SI YA REDLANDS ACRE CARE HOME AND REDLANDS COURT LUXURY CARE SUITES GCPA 35 Tewkesbury Road, Longford, Gloucester GL2 9BD OP Tel: 01684 290666 Advert page 72

LDA YA

RETREAT, THE 116 Bristol Road, Quedgeley, Gloucester GL2 4NA Tel: 01452 728296 OP D PD LDA MH SI YA

LDA MH YA

LONDON ROAD – VOYAGE 1 LTD 46 London Road, Gloucester GL1 3NZ Tel: 01452 380835

PD MH SI YA

MACHLO GCPA 17 Windmill Field, Abbeymead GL4 4RQ Tel: 01452 372403 PD LDA MH YA

LDA YA

PADOVA, THE 88 Bristol Road, Quedgeley, Gloucester GL2 4NA Tel: 01452 883764 LDA PARK VIEW GLOUCESTER Trier Way, Gloucester GL1 1AN Tel: 01452 671499 Advert page 90 OP D PD LDA MH SI PEMBURY, THE 9 Pembury Road, Gloucester GL4 6UE Tel: 01452 521856

LDA MH

LINDEN HOUSE 205 Linden Road, Gloucester GL1 5DU Tel: 01452 524555

MATSON HOUSE Matson Lane, Gloucester GL4 6ED Tel: 01452 316964

REBE GCPA 41 Holbeach Drive, Kingsway GL2 2BF Tel: 01452 722125

LDA

RIBSTON HOUSE GCPA 210 Stroud Road, Gloucester GL1 5LA Tel: 01452 310916

LDA YA

SOUTHFIELDS RESIDENTIAL CARE GCPA 54 Southfields Road, Gloucester GL4 6UD Tel: 01452 545367 OP LDA YA SPRINGFIELD HOUSE 255d Stroud Road, Gloucester GL1 5JZ Tel: 01452 312385

LDA

ST PAUL’S RESIDENTIAL HOME GCPA 127 Stroud Road, Gloucester GL1 5JL Tel: 01452 505485

OP D

STROUD LODGE 319 Stroud Road, Gloucester GL1 5LG Tel: 01452 312216

LDA MH

TOMLEN GCPA 33 Streamside, Tuffley GL4 0TA Tel: 01452 528264

LDA MH

WHEATRIDGE COURT 40 Wheatridge Court, Abbeydale, Gloucester GL4 4AL Tel: 01452 500669

OP PD SI YA

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Avalon Residential Home 17 Barnwood Road, Gloucester, GL2 0RZ

We are a small friendly home, providing 24 hr care as well as day care and respite care for residents with dementia, physical disability and mental health needs. We put clients’ preference at the centre whether it being their care, activities or menu. We have a team of dedicated and fully trained staff to deal with our clients’ needs.

Please call us on 01452 417400 for further details or visit our website on www.avalonresidentialhome.co.uk

The Lawns Ltd

Residential Nursing Home and Day Centre

A Caring Philosophy We aim to provide a stable, homely and safe environment where each person has the opportunity to live with self-respect and individuality. We aim to maintain our residents’ health and independence for as long as feasible and to help them when they need more care in a way that enables them to feel respected and valued. • Qualified Nurses 24 hrs a day • Day and Respite Care • Unit for young physically disabled clients • Continuing health funded clients accepted • Single rooms - many are en-suite • Beautiful, accessible landscaped gardens • We have a permanent qualified staff group who are enthusiastic and caring

Anna Carrier Tel: 01452 721345 346 Bristol Road, Quedgeley, Gloucester GL2 4QW Web: www.thelawns.org.uk Email: enquiries@thelawns.org.uk

At Wotton Rise and Charnwood House Nursing Homes we pride ourselves on our longstanding reputation for providing excellent nursing, residential and dementia care within a warm, safe, family environment. • Qualified nurses 24 hours a day

Charnwood House 49 Barnwood Road, Gloucester GL2 0SD

• Single rooms, many en-suite • Freshly prepared, home cooked meals

• Daily activity programme • Day and Respite care • Located 1 mile from Gloucester City Centre, on direct bus routes

• Attractive, secure gardens

For further information or a tour of the homes please contact the Registered Managers: Diana Martinez or Marina Martinez OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service Tel: 01452 451249 User BandsWotton SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs MH Mental Risehealth Email: wottonrisenursinghome@hotmail.co.uk

140 London GloucesterCare GL1Providers 3PL Association – see page 5 GCPA Member ofRoad, the Gloucestershire

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Gloucester care homes with nursing BOHANAM HOUSE (OSJCT) GCPA 2 Barnwood Road, Gloucester GL2 0RX Tel: 01452 876160 Advert page 79 BROCKWORTH HOUSE CARE CENTRE Mill Lane, Brockworth, Gloucester GL3 4QG Tel: 01452 864066 BRUNSWICK HOUSE NURSING HOME 119 Reservoir Road, Gloucester GL4 6SX Tel: 01452 523903 CHAPEL HOUSE CARE CENTRE GCPA Horton Road, Gloucester GL1 3EY Tel: 01452 500005 Advert page 88

OP D

OP D PD

CHARNWOOD HOUSE NURSING HOME 49 Barnwood Road, Gloucester GL2 0SD Tel: 01452 451249 Advert page 92 OP D PD MH SI YA CHESTNUT COURT (OSJCT) GCPA St James, Quedgeley, Gloucester GL2 4WD Tel: 01452 720049 Advert page 79

OP D

DEAN NEUROLOGICAL CENTRE, THE GCPA Tewkesbury Road, Longford, Gloucester GL2 9EE Tel: 01452 420200 OP PD YA

PINE TREE COURT CARE HOME Larchwood Drive, Tuffley, Gloucester GL4 0AH Tel: 01452 385855

OP D YA

SAINTBRIDGE HOUSE NURSING AND RESIDENTIAL HOME GCPA 189 Painswick Road, Abbeydale, Gloucester GL4 4QQ Tel: 01452 300307 Advert page 92

OP D PD

TREVONE HOUSE (OSJCT) GCPA 22 Denmark Road, Gloucester GL1 3HZ Tel: 01452 529072 Advert page 79

WESTBOURNE NURSING HOME 190 Reservoir Road, Gloucester GL4 6SB Tel: 01452 506106

OP D

WOODSTOCK NURSING HOME GCPA 35 North Upton Lane, Barnwood, Gloucester GL4 3TD Tel: 01452 616291 Advert page 88

OP D PD

WOTTON RISE NURSING HOME LTD 140 London Road, Gloucester GL1 3PL Tel: 01452 451249 Advert page 92 OP D PD MH SI YA

ELIZABETH HOUSE – GLOUCESTER GCPA 9 Denmark Road, Gloucester GL1 3HZ Tel: 01452 782960 PD LDA SI YA FOUNDATION HOUSE GCPA National Star College, 14a St Michaels Square, Gloucester GL1 1HX Tel: 01242 527631 PD LDA SI YA LAWNS, THE GCPA 346 Bristol Road, Quedgeley, Gloucester GL2 4QW Tel: 01452 721345 Advert page 92 OP PD LDA SI YA MAGDALEN HOUSE NURSING HOME GCPA London Road, Gloucester GL1 3PH Tel: 01452 386331 OP D

Gloucester Cathedral

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The Steppes

Residential Care Home of Nailsworth A small, warm and friendly care home for the elderly, nestled in a peaceful corner of Cossack Square. With trained care staff giving around the clock personal care we endeavour to meet our residents’ needs and ensure their happiness.

For more information.

Tel 01453832406 E-mail steppescare@aol.com or visit our website

www.thesteppes.co.uk or just pop in.

Frampton Mansell

Winslow House j

RESIDENTIAL C ARE HOME

Tel: 01453 832269

Springhill, Nailsworth, Gloucestershire GL6 0LS Email: winslowhouse@invictawiz.co.uk Web: www.winslowhouseltd.co.uk

A gracious Victorian house set in extensive grounds, with pleasant views across the valley, yet only a short walk from the town centre. The well tended gardens, shaded by old trees or the sun terrace are tranquil spots perfect for relaxing. Our bedrooms are spacious and all have en-suite facilities, many have attractive countryside views. There are several communal sitting rooms and a large sun-lounge where residents can enjoy the sun and a drink from the bar. Our highly trained and qualified staff are always on hand to care for our residents. We operate a full activities programme including regular visits to places of interest. All food is freshly prepared on the premises and special diets are catered for. Please contact us or visit at anytime, or visit our website to find out more.

Highborder Lodge PRIVATE RESIDENTIAL REST HOME Ideally situated in the Cotswolds our home offers elegant accommodation for carefree living. Set in the beautiful and historic village of Leonard Stanley. Short / long term stay and day residents welcome. Registered and approved by G.C.C Social Services and CQC.

For a brochure or to arrange a visit please telephone 01453 823203 Proprietor: Roger Thorne.

Please see our main advert on the Outside Back Cover. OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People misuse alcohol or drugs Email: enquiries@highborderlodge.co.uk Web:who www.highborderlodge.co.uk Marsh GL10 3NJ GCPA Member of the Gloucestershire Care Providers Association – see page 5 Lane, Leonard Stanley, Stonehouse, Gloucestershire Advertisers are highlighted

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Stroud Stroud care homes AARON HOUSE CARE LTD Aaron House, Nympsfield Road, Nailsworth GL6 0ET Tel: 01453 833598 LDA YA

HF TRUST – 330 WESTWARD ROAD Ebley, Stroud GL5 4TU Tel: 01453 823852

LDA

ASHLEIGH 3 Box Crescent, Minchinhampton GL6 9DJ Tel: 01453 835023

HF TRUST – FROCESTER MANOR Frocester, Stonehouse GL10 3TF Tel: 01453 822342

LDA

BROOKTHORPE HALL CARE CENTRE Stroud Road, Brookthorpe, Gloucester GL4 0UN Tel: 01452 813240 OP D PD LDA SI CANONBURY RESIDENTIAL HOME 19 Canonbury Street, Berkeley GL13 9BE Tel: 01453 810292

CHERRY TREE CLOSE 3 Cherry Tree Close, Nailsworth, Stroud GL6 0DX Tel: 01453 835023 OP LDA CHURCH COURT CARE HOME Church Street, Stroud GL5 1JL Tel: 0845 345 5785

OP D PD SI

CHURCHILL ROAD 65 Churchill Road, Forest Green, Nailsworth GL6 0DE Tel: 01453 835023 LDA COTSWOLD COURT Browns Lane, Stonehouse GL10 2JZ Tel: 01453 828275

LDA

HIGHBORDER LODGE GCPA Marsh Lane, Leonard Stanley GL10 3NJ Tel: 01453 823203 Advert page 94 and outside back cover HIGHFIELD HOUSE London Road, Stroud GL5 2AJ Tel: 01453 791320

LDA MH YA

LONGHOUSE 6 Whitehouse Park, Cainscross, Stroud GL5 4LD Tel: 01452 583692

LDA

LONGRIDGE COURT Bulls Cross, Stroud GL6 7HU Tel: 01452 814341

LDA YA

MORE HALL CONVENT Randwick, Stroud GL6 6EP Tel: 01453 764486

OP PD

FIELDVIEW Pearcroft Road, Stonehouse, Gloucester GL10 2JY Tel: 01453 791320 OP D PD LDA MH YA

MOUNT, THE Main Road, Whiteshill, Stroud GL6 6JS Tel: 01453 757291

GABLES, THE Lovedays Mead, Folly Lane, Stroud GL5 1SB Tel: 01453 762229

NORTHFIELD HOUSE GCPA Folly Lane, Uplands, Stroud GL5 1SP Tel: 01453 750478

LDA

GLEBE ROAD 103 Glebe Road, Minchinhampton, Stroud GL6 9JY Tel: 01453 835023 LDA

LDA

OLD DAIRY Market Street, Nailsworth GL6 0BZ Tel: 01453 835023

LDA

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ALSO FROM THE PUBLISHER OF THIS CARE GUIDE

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AT IF MUM DOES ? WH N’ E S O AT IF I MAK T AG H W O RE ET CH SE? H E TO HOO E AFFORD IT? WH E W ? R H AT C W O IC TO AN FORD IT? HOW W ARE NG C F A H S? I LL TH WE SE? WHAT N IK N AR HOO A C C TO HE WRONG CHO E TH H ICE C KE T AKE THE WR ? A M I ON IF KNOW WHIC I LL

M DOESN’T AGR E IF MU E ? AT O CHOOSE? W WH ICH T W WH HA HAT E? T WHAT IF I MAKE OS NOW I I T H EW FM F HO I K REE? U HE WRONG CH O I CE RON LL AG KE T ? A ’T GREE? CAN W E ’T A IM N AF F ES ? WHAT IF M F UM O S DO N IO NOW WHIC D PT LL I K H I W AN WE AFFOR T C

HOW WILL I KNO D IT? WW R O HIC FF N WE AFFORD IT A A C ? E H W ? HO TO S? WHAT IF M N E N O I C T W C UM CA HOI E OP CHOOSE? DO WI O T R H C WH ESN H IC CA E W W OPTIONS? WHAT IF M AT E O R T E H R UM I N CA E CA AT A R H E E W OICE? HOW O CH G CHOOSE? TO H

CHOICE? HOW W ONG IL WR HOW WILL L I KN HE REE? I KN OW E T T AG O W W WHAT ARE THE C AK SN’ W H A R I M DOE ICE? E O HI HE CARE OP C T T I O M RE HO NS PTI C IL O TA G HOW W L I KNOW ? HA W W T? REE? WH I G HI A A T IF RD SN’T I SE? O W HA M OE CHO T HOW WI IT?

TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077* WWW.CARESELECT.CO.UK

*While stocks last

Stroud care homes continued OLD VICARAGE RESIDENTIAL HOME, THE Church End, Frampton-on-Severn GL2 7EE Tel: 01452 740562

PARADISE HOUSE PAINSWICK Painswick GL6 6TN Tel: 01452 813276

LDA

REGENCY RETIREMENT HOME 52 Regent Street, Stonehouse GL10 2AD Tel: 01453 823139 ROSELEA Church End, Slimbridge GL2 7BL Tel: 01453 890444

LDA YA

RUSKIN MILL COLLEGE The Fisheries, Horsley, Nailsworth GL6 0PL Tel: 01453 837500 OP D PD LDA MH SI YA AD SAINT JUDES RESIDENTIAL HOME FOR THE ELDERLY Front Street, Nympsfield, Stonehouse GL10 3TY Tel: 01453 860682 SOUTHFIELD (OSJCT) GCPA Park Road, Stroud GL5 2JQ Tel: 01453 764892 Advert page 79

OP LDA

STEPPES RESIDENTIAL CARE HOME, THE Cossack Square, Nailsworth, Stroud GL6 0DB Tel: 01453 832406 Advert page 94

STROUD COURT COMMUNITY TRUST GCPA Stroud Court, Longfords, Minchinhampton, Stroud GL6 9AN Tel: 01453 834020 LDA WINSLOW HOUSE Springhill, Nailsworth, Stroud GL6 0LS Tel: 01453 832269 Advert page 94

WISMA MULIA Bridge Road, Frampton-on-Severn GL2 7HE Tel: 01452 740432

WOODMANCOTE MANOR 54 Woodmancote, Dursley GL11 4AQ Tel: 07967 101560

LDA

WORTLEY VILLA Bath Road, Nailsworth GL6 0HH Tel: 01453 835023

LDA

YERCOMBE (GLOUCESTERSHIRE) TRUST GCPA Yercombe Lodge, Stinchcombe, Dursley GL11 6AS Tel: 01453 542513 OP PD YA

Stroud care homes with nursing ALTHEA PARK HOUSE 51 Stratford Road, Stroud GL5 4AJ Tel: 01453 767096 ASHLEIGH HOUSE 64 Cainscross Road, Stroud GL5 4HB Tel: 01453 756090

MH YA

OP MH YA

COTSWOLD HOUSE CARE HOME GCPA Church Road, Cainscross, Stroud GL5 4JE Tel: 01453 752699 ELMS, THE (OSJCT) GCPA Elm Road, Stonehouse GL10 2NP Tel: 01453 824477 Advert page 79

BISLEY LODGE The Old Bisley Road, Stancombe, Stroud GL6 7NF Tel: 01452 770950 MH YA

GRANGE CARE CENTRE, THE Bristol Road, Stonehouse GL10 3RT Tel: 01453 791513

BREADSTONE CARE HOME WITH NURSING Breadstone, Berkeley GL13 9HG Tel: 0845 345 5782 OP D PD SI

HENLOW COURT (OSJCT) GCPA Henlow Drive, Dursley GL11 4BE Tel: 01453 545866 Advert page 79

OP D

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Richmond Painswick Care Home Richmond Painswick Retirement and Care Village is all about quality of life. At the heart of the Village is a state-of-the-art care home where we can offer complete peace of mind through professional, personalised care – with respect for each person’s individuality. It’s our stunning location, excellent care, qualiﬁed staff and wealth of facilities and activities that really sets us apart. Every day is an opportunity to enjoy doing things you want to do – knowing that fully qualiﬁed staff are always close at hand.

Services includes: • Nursing & residential care

• Large en-suite rooms

• Respite & convalescent care • Unrivalled facilities

A care home may not be your only option Talk to Richmond Retirement Villages about our Village Suites which provide a combination of independence, care and support within a friendly sociable community.

01452 341583 Richmond Letcombe Painswick, Stroud Road, Painswick, Gloucestershire GL6 6UL www.richmond-villages.com/painswick

Taking care to know you, so everyone feels at home. Come and meet the team that care. We believe that feeling looked after is as much about creating a sense of home as it is about providing quality care. Come and ask for our Home to Home Promise which sets our welcome standards to help you settle and make the most of your new home. We look forward to welcoming you. Kingswood Lodge Care Home Wotton Road, Wotton-under-edge GL12 8RA telephone: 01453 844 647 email: Kingswood@fshc.co.uk www.fshc.co.uk Nursing care | Residential care | Short-stay care

Nursing Home Specialist Dementia & General Nursing Registered Nurses on duty 24 hours a day FREE Respite Care (when available)

A purpose-built Nursing Home, Day Centre & Social Club, and Home Care Provider. For more information call or visit:

01453 731 227 www.horsfallhouse.co.uk

Day Centre & Social Club Home Cooked lunch plus refreshments Entertainment, Activities and Day Trips Bathing, Chiropody & Hairdressing

Home Care Services Help with Personal & Domestic tasks Sitting Service Meals on Wheels (locally)

Patron: HRH The Princess Royal, Minchinhampton Centre for the Elderly, Registered Charity No: 287479

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Stroud care homes with nursing continued HOLLIES NURSING HOME, THE GCPA Drake Lane, Dursley GL11 5HA Tel: 01453 541400

OP D

HORSFALL HOUSE GCPA Windmill Road, Minchinhampton, Stroud GL6 9EY OP D Tel: 01453 731227 Advert page 98 KINGSWOOD CARE CENTRE Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA Tel: 01453 844647 Advert page 98

MORETON HILL GCPA Standish, Stonehouse GL10 3BZ Tel: 01453 557986 Advert below

OP D PD MH

NEWCOMBE LODGE The Ridgeway, Bussage, Stroud GL6 8AZ Tel: 01453 882020 PENNWOOD LODGE NURSING HOME Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA Tel: 01453 521522

OP D YA

RESTHAVEN NURSING HOME GCPA Resthaven Home of Healing Ltd, Pitchcombe, Stroud GL6 6LS Tel: 01452 812682

RICHMOND VILLAGE PAINSWICK GCPA Stroud Road, Painswick GL6 6UL Tel: 01452 341583 Advert page 98

SCARLET HOUSE 123 Westward Road, Ebley, Stroud GL5 4SP Tel: 01453 769810 ST MARTIN’S CENTRE Stratford Lawn, Stroud GL5 4AP Tel: 01453 763793

OP D PD MH YA

PD LDA SI YA

STINCHCOMBE MANOR Echo Lane, Stinchcombe, Dursley GL11 6BQ Tel: 01453 549162 OP D MH WYATT HOUSE (OSJCT) GCPA Mathews Way, Paganhill, Stroud GL5 4EE Tel: 01453 764194 Advert page 79

OP D YA

Amazing people ...deserve amazing care

Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks • Care for Under-65s Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience. Ashchurch View • 01684 882 646

Ashchurch Road, Tewkesbury, GL20 8US

Badgeworth Court • 01452 401 055

Badgeworth, Cheltenham, GL51 4UL

Hunters • 01285 601 334

Cherry Tree Lane, Cirencester, GL7 5DT

Moreton Hill • 01453 557 986

Standish, Stonehouse, GL10 3BZ

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Tewkesbury Fields Care Home Experience a new approach to care Everything we do at Tewkesbury Fields is designed to make every day the best it can be. Our beautiful home and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families. As well as long term placements, we offer the same quality care for short term respite – ideal for rest and a little extra help when you need it. • Residential care • Nursing care

• Dementia care • Respite care

To arrange a visit, please call the Home Manager on 01684 625536. Tewkesbury Fields Care Home The Oxhey, Tewkesbury, Gloucestershire GL20 6HP www.brighterkind.com/tewkesburyfields

100

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Tewkesbury Tewkesbury care homes APPERLEY HOUSE GCPA 97 Gloucester Road, Tewkesbury GL20 5SU Tel: 01684 292658 PD LDA YA

ORCHARD END Church Lanes, Minsterworth, Gloucester GL2 8JJ Tel: 01452 750587 LDA

COACH HOUSE, THE (REGISTERED CARE HOME) Mythe Road, Tewkesbury GL20 6EB Tel: 01684 299507

PARTON HOUSE GCPA Parton Road, Churchdown GL3 2JE Tel: 01684 290666 Advert page 72 PD LDA MH SI

CURLEW CLOSE 1 Curlew Close, Northway, Tewkesbury GL20 8TJ Tel: 01684 275991 LDA

ROYAL MENCAP SOCIETY – 25 THE SANDFIELD 25 The Sandfield, Northway, Tewkesbury GL20 8RU Tel: 0808 808 111 LDA

FERN COURT GCPA Down Hatherley Lane, Gloucester GL2 9QB Tel: 01452 730626

LDA YA

THEOC HOUSE Margaret Road, Priors Park, Tewkesbury GL20 5HX Tel: 01684 297358 PD LDA MH SI YA AD

MYTHE END HOUSE (REGISTERED CARE HOME) Mythe Road, Tewkesbury GL20 6EB Tel: 01684 299272 PD LDA MH SI

TYNINGS, THE Main Road, Walmore Hill, Minsterworth GL2 8LA Tel: 01452 751037 LDA

Tewkesbury care homes with nursing ASHCHURCH VIEW GCPA Ashchurch Road, Ashchurch, Tewkesbury GL20 8US OP D PD YA Tel: 01684 882646 Advert page 99 DEANWOOD LODGE Church Road, Maisemore GL2 8HB Tel: 01452 415057 Advert page 58

TEWKESBURY FIELDS CARE HOME The Oxhey, Tewkesbury GL20 6HP Tel: 01684 625536 Advert page 100

OP D PD

OP D

GRANGE, THE GCPA Grange Road, Northway, Tewkesbury GL20 8HZ Tel: 01684 290666 Advert page 72

MILLBROOK LODGE (OSJCT) GCPA Moorfield Road, Brockworth GL3 4EX Tel: 01452 863783 Advert page 79

Tewkesbury

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101

Index

Advertisers are in bold

A Aaron House Care Ltd

Abbeymead Lodge

Adamson House Business Centre

Agincare 33 Alexander House Care Home – Cheltenham 73 Alexandra House – Gloucester 87 Alfred Street Residential Care, 12

Alstone House (Registered Care Home)

Althea Park House

Ambleside 73 Angel Homecare Services Ltd 33 Apperley House

101

Apple Orchard

Ashchurch View

101

Beeches Homecare – Cirencester

CareTech Community Services Ltd 87 Bouncers Lane 75

Birches Grove

Carmel Domiciliary Care Ltd

Bisley Lodge

Castleford House Nursing Home 86

Bluebird Care North Gloucestershire Stroud and Cirencester

33 33 33

Castleford Lodge

Cathedral View

Bohanam House (OSJCT)

Cavendish Care Home

Bradbury Gardens

Cedars, The

Chapel House Care Centre

Chapel View

Bramble House Care Home 87

Chargrove Lawn

Brandon Supported Living – Gloucestershire 33

Charlton Kings Care Home

Bramble Home Care – Tewkesbury 33

Branksome Care

33, 87

Charnwood House Nursing Home 93

Breadstone Care Home with Nursing 97

Chaxhill Hall

Cherry Tree Close

Bredon View

Chestnut Court (OSJCT)

Broadleas Residential Care Home

Chestnut Residential Care Home

Ashleigh 95

Brockworth House Care Centre 93

Chosen Court

Ashleigh House

Brook Lodge

Ashley House Care Home

Church Court Care Home

Brookthorpe Hall Care Centre 95

Churchill Road

Broomfield Care

Cleeve Hill Nursing Home

Brunswick House Nursing Home

Cleeve Link Homecare

Aspirations Residential Southwest 87 Aspirations Southwest Adults 33

Aspire House

Astell Residential Home

Avalon Residential Home

Caldicott House

Canonbury Residential Home 95

aVida – Gloucester

B Badgeworth Court Care Centre

Bathurst Lodge Residential Care 87 Bay Tree Court Care Centre

Beechcroft – Cheltenham

102

Care-Nursing Alliance Recruitment

Care at Home

Care Community Ltd

Careful Care Ltd

CareTech Community Services Ltd 15 Brooklyn Road 75

33, 89

Coach House, The (Registered Care Home) 101 Community Outreach Consultancy Ltd Office

Coombs, The (OSJCT)

Coppice House

Corinium Care Ltd

Cotswold Court

Cotswold House Care Home

Cotswolds Link Homecare

Cottage Care Home, The

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Index continued

Advertisers are in bold

Crossroads Care Central & East Gloucestershire 35 Cirencester 35 Gloucester 35 Crossroads Care Forest of Dean & Herefordshire Curlew Close

35 101

D Dale House

Dalkeith Residential Care Home

Darley Dale Care Home

Dean Grange

Dean Neurological Centre, The 93 Deanwood Lodge

101

Denmark House

Denmark Lodge

Docare Ltd

Dowty House Residential Home

Dynavour Care Services Ltd

Easy Living Solutions

Edward House

Elite Home Care Solutions (UK) 35 Elizabeth House – Gloucester 93 Elmbridge Residential Home Ltd 89 83

Elmlea 89 Elms Care Home with Nursing, The

Elms, The (OSJCT)

Euroclydon 35 Euroclydon Nursing Home

Gloucestershire House – Care Home with Nursing Physical Disabilities 81

Face 2 Face

Faithfull House

Gloucestershire Link Homecare 37

Farecare Gloucestershire Ltd

Fern Court

101

Fern Croft

Fieldview

35, 95

Fieldview Head Office

Gloucestershire Old Peoples Housing Society

Grange Care Centre (Cheltenham), The

Grange Care Centre, The

Grange, The

First City Nursing Services Ltd Cheltenham 37

Grange, The

101

Granleys, The

First Contact Healthcare Domiciliary Care Service Ltd Gloucester 37

Grapevine Domiciliary Care

Great Western Court

Grevill House (OSJCT)

Flexicare Home Services UK 37 Footsteps Medical Care Ltd

Forest Court Care Home

Foundation House

37, 93

Guild House Residential Home 89 Gypsy Corner (Registered Care Home)

Four Seasons

Fox Elms Care Ltd

Hampton House

Gables, The

Gannicox CIC Domiciliary Care Agency

Gatwick House

Gemini Assisted Living Ltd

GL1 Support Services

Glebe Road

Gloscare 89 Gloucester Homecare Services Ltd

Gloucestershire Autism Services 37 Gloucestershire Domiciliary Care Branch

Hannacott 89

Elm Grove Care Home

Expeditions Living

Harrington House

Hatherley Grange Nursing Home

Hatherley Road Residential Home, 59

Hawthorns Residential Care Home, The

Helping Hands Gloucester

Henlow Court (OSJCT)

HF Trust – 330 Westward Road 95 HF Trust – Forest of Dean DCA 37 HF Trust – Frocester Manor

HF Trust – Gloucestershire DCA 37 37

HF Trust – Newcroft

Visit www.carechoices.co.uk for further assistance with your search for care

103

Index continued

Advertisers are in bold

HF Trust – Old Quarries

King Edwards House

More Hall Convent

HF Trust – Stroud DCA

Kingsley House

Moreton Hill

Highborder Lodge

Kingswood Care Centre

Mount, The

Knightsbridge Lodge

Mythe End House (Registered Care Home) 101

Highfield House

89, 95

Highfields Residential Home

Knole, The

Hill Ash House Care Centre

Knoll, The

Hilltop 85 Hobbits Holt

Hollies Nursing Home, The

Hollyhouse 75

L Laurels Care Service, The

Lawns, The

Learning Together Ltd

N National Star College – Ullenwood

Nazareth House – Cheltenham

77 39

Home Instead Senior Care

Leighton House

Network Healthcare and Social Care

Horsfall House

Linden House

Newcombe Lodge

Horsfall House Homecare

Livability Lifestyle Choices West 39

New Horizon Gloucester Ltd

Live Well At Home

Newlands Nursing Care Centre 83

Horton House Residential Care Home

Housing & Care 21 – Mulberry Court 37 Hunters Care Centre

Hyperion House

I Ilsom House Care Home

Inclusion Care

Independent Home Life Services 37

J Jasper Lodge

Jendot 89 Joyleen 91 Jubilee Lodge (OSJCT)

K Keychange Charity Sceats Care Home

104

London Road – Voyage 1 Ltd 39, 91

Newton House

Longcroft Cottage

Nightingale’s Home Care

Longhouse 95

Northfield House

Longridge Court

Lypiatt Lodge

Northleach Court Care Home with Nursing

Oakhaven Residential Care Home

Oak House Trust Ltd

Oak Tree Mews

Old Dairy

Mantley Chase Residential Care 85

Old Rectory, The

Market Place

Old Vicarage (Blakeney), The

Matson House

Old Vicarage Residential Home, The

Machlo

39, 91

Magdalen House Nursing Home 93 Manchester Court

Manor House Nursing Home, The

Milestones 87 Millbrook Lodge (OSJCT)

K2 Care (South West) Ltd

Mill House

Monkscroft Care Centre (OSJCT)

101 83 81

Orchard End Orchard House (OSJCT)

101 81

Orchard Leigh

39, 77

Orchards, The

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Index continued

Advertisers are in bold

Orchard Trust Domiciliary Care Agency, The 39 Orchard Trust – Sevenoaks, The

P P3 Navigator

Padova, The

Paradise House Painswick

Park View Gloucester

Parton House

101

Paternoster House – Gloucestershire (OSJCT)

Pembury, The

Penna Homecare Ltd

Pennwood Lodge Nursing Home Person Centred Care

Prestige Nursing Gloucester Prospect House

Reevey Gate Cottage

Regency Retirement Home

Resthaven Nursing Home

Retreat, The

Ribston House

Richmond Village Painswick 99 Richmond Village Painswick DCA 41

Southfield (OSJCT)

Southfields Residential Care

Springfield House

Step-A-Side Care Ltd (Domiciliary Care)

Steppes Residential Care Home, The

Stepping Stones

Stepping Stones Red Marley

St Faith’s Nursing Home

St George’s Well Close House

St Martin’s Centre

St Paul’s Residential Home

91 99

Riverside House

Rodley House (OSJCT)

Stinchcombe Manor

Rojene Live-in Care Ltd

Stroud Court Community Trust 97

Roselea 97

Stroud Lodge

Royal Court

Summerfield Nursing Unit

Royal Mencap Society

Sunnyside House

SWJ House

Sydenham House Residential Home

Phoenix 39 Pine Tree Court Care Home

Redlands Acre Care Home and Redlands Court Luxury Care Suites

Royal Mencap Society – 25 The Sandfield 101

Ruskin Mill College

39, 86

Q Queens Retreat

Queensbridge Care Home

R Radis Community Care (Gloucester) 39 Ravenswood House

Raynsford Domiciliary Care

Tendercare 41

Saintbridge House Nursing and Residential Home

Saint Judes Residential Home for the Elderly

Salter’s Hill Home Care and Support 41 Sanctuary Home Care Ltd – Gloucester 41 Sandfields 81

Tewkesbury Fields Care Home

100

Theoc House

101

Thirlestaine Park Care Home 81 Three Ashes Residential Care Home

TLC Support Services Ltd

Tomlen 91 Townsend House (OSJCT)

Trevone House (OSJCT)

Saracen Care Services

Scarlet House

Rebe 91

Sedbury Park

Red House

Severnleigh 41

Red House, The

Shaftesbury Place

United Response DCA – Central 41

Reach Supported Living – Gloucester 39

41, 77

Tynings, The

Visit www.carechoices.co.uk for further assistance with your search for care

101

105

Index continued

Advertisers are in bold

Wheatridge Court

Windrush Care

Vicarage, The

Victoria Street, 119

Windsor Street Care Centre (OSJCT)

Voyage (DCA) South 2

Winslow House

W Wentworth Court Care Home 81

Wyatt House (OSJCT)

Yercombe (Gloucestershire) Trust

Winstonian House

Yew Tree House

Wisma Mulia

Your Life (Cheltenham)

Woodmancote Manor

Your Lifestyle LLP Dom Care

Westbourne Nursing Home

Woodstock Nursing Home

Westbury Court (OSJCT)

Wortley Villa

Wotton Rise Nursing Home Ltd

Zapuzino 82

Cedar Trust Care Homes

Live In 24

Barchester 99

Celtic Care Services

Care at Home

Bramble Home Care South Gloucestershire 28

Cheltenham Care Ltd

Lodders Solicitors

Neil Gayler & Co.

Bramble Home Care Worcestershire 28

Coate Water Care

Distinctive Care

Four Seasons Health Care

Honeybourne Gate

Key Staff

Westminster Homecare Ltd (Cheltenham) 41

Other advertisers Apex Live-in Care

Brighterkind 100 Bupa 83 Care Choices Care Select Caring Homes

15, 18, 35 5, 9, 51, 96 80

Cleeve Care Group

24, 42, 84

Lilian Faithfull Homes Inside back cover

Orders of St John Care Trust, The

Porthaven 80 Quinton House

Rapid Response

Way Ahead Care

Care Choices Limited has taken every care to ensure that the information contained in this Guide is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Guide. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-14-7 Ref. No: 4001/Gloucestershire6/1016. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Gloucestershire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Regional Team Supervisor: Vanessa Ryder.. Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Kahn. Sales Executive: Kara Morrallee. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler Some of the information in this Guide has been adapted by Gloucestershire County Council from the NHS Choices website. www.nhs.uk

106

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Faithfull House: 01242 514319 Faithfull House: Faithfull Faithfull House:House: 01242 514319 01242 01242 514319514319

Faithfull House: 01242 514319

Astell Residential Home: 01242 529012 AstellAstell Residential Home: Residential Astell Residential Home:Home: 01242 529012 01242 01242 529012529012

Astell Residential Home: 01242 529012

Dowty House Residential Home: 01242 520713 Dowty House Residential Home: Residential DowtyDowty House House Residential Home:Home: 01242 520713 01242 01242 520713520713

Dowty House Residential Home: 01242 520713

St. Faith's Nursing Home: 01242 240240 St. Faith's Nursing Home: St. Faith's St. Faith's NursingNursing Home:Home: 01242 240240 01242 01242 240240240240

St. Faith's Nursing Home: 01242 240240

Royal Court:

221853 –01242 Royal Court:

Royal Court: Royal Court: 01242 221853

– 01242 221853 –01242–221853

Royal Court:

–01242 221853

Highborder Lodge PRIVATE RESIDENTIAL REST HOME Ideally situated in the Cotswolds within easy reach of the M5, our home offers elegant accommodation for carefree living. Set in the beautiful and historic village of Leonard Stanley, the Post Office and shops are just a short walk away. All rooms have en-suite facilities and are well decorated. The peaceful gardens are designed to be colourful throughout the year. Meals are prepared on the premises from fresh ingredients. Short / long term stay and day residents welcome. Registered and approved by G.C.C. Social Services and CQC.

For a brochure or to arrange a visit please telephone 01453 823203 Proprietor: Roger Thorne

Tel: 01453 823203 Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk

Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ