Hertfordshire Care Services Directory 2014/15 by Care Choices Ltd

2014/15

Hertfordshire Care Services Directory

> Home support

> Specialist care

> Care homes

> Useful contacts

The independent guide to choosing and paying for care

In association with

www.carechoices.co.uk

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Contents Introduction

How to use this Directory

Hertfordshire Care Providers Association

â&#x20AC;&#x2DC;Sharing best practice in careâ&#x20AC;&#x2122;

Where do I start?

First steps and assessments

Helping you to stay independent

8 Care homes

Local services, information and support

Making life easier in the home

Types of homes and activities explained

14 Dementia in care homes

Solutions, equipment and aids to help

Services for carers

Best practice care and support

20 Paying for residential care

Assessment, benefits and guidance

Care in your own home

Understanding the system

22 Important information

How it can help

Further help and information

Living with dementia at home

25 Residential care in Hertfordshire

Family support, respite and services

Paying for care in your home

Comprehensive listings by region

Understanding your options

Home care providers

The different models available

Specialist services

Disability care, End of Life Care and advocacy

Useful local contacts

Useful national contacts

Index 76

A comprehensive list of local agencies

Housing with care

Essential checklists Home care agency Care homes Residential dementia care

27 43 46

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to this edition of the independent Hertfordshire Care Services Directory, which contains information for adults looking for care or support within the county, whether you are paying for it yourself or receiving support from the council. Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing scheme with care when you need to, or within a care home or care home with nursing environment. Your first step to accessing services is to arrange an assessment with the Health and Community Services Department of Hertfordshire County Council to establish your specific needs. This is free, irrespective of your income, available to all and discussed on page 7. It will lead to determining if you are eligible for some financial support via a Personal Budget, which allows you to buy in your own support and take control of your situation. Often called personalisation, this model of social care puts you at the centre of the process and is discussed on page 6. Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 28 for those paying for care at home and 47 for those paying for residential care. You will find information on any benefits still available to you explained on page 21.

As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this

Support or care to remain living in your own home may be the option that suits your circumstances best. What you can do to make life easier at home, what is available and how you can access it are explained on pages 14 and 18. A list of local home care providers who can help begins on page 31. Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 27, another addressing care homes is on page 43 while one covering residential dementia care is on page 46. Comprehensive lists of care homes and care homes with nursing in Hertfordshire start on page 55. Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 49.

Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077. Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction; however you would like care information presented.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The new Care Act You may have heard about the new Care Act which will come into effect in April 2015. It's a piece of legislation aimed at making positive changes to the way care and support is provided for adults and carers. It creates a single law for adult care and support. The Care Act introduces duties and responsibilities on councils to ensure that wellbeing, dignity and choice are at the heart of health and social care and it represents the biggest change to adult social care in over 60 years. For the first time, carers will be recognised in law in the same way as those they care for, and more carers will be able to have an assessment of their support needs. People paying for their own care will be entitled to an assessment as well. Anyone at risk of abuse will be even better protected as the Act puts Adult Safeguarding Boards on a statutory footing.

The Act will mean that a wider range of good quality services give you more control and help you to make more personalised choices over your care, resulting in even better care that works for you. It is designed to ensure people receive services that prevent their care needs from becoming more serious, or delay the impact of their needs; can get the information and advice they need to make good decisions about care and support; and have a range of high-quality care providers to choose from. The Act also introduces a number of significant changes to how care is charged for, who has to contribute, and a cap on how much people will have to pay towards their care, however these don’t come into effect until April 2016. The website www.gov.uk has useful factsheets explaining the changes, type in ‘Care Act’ for further information.

Hertfordshire Care Providers Association We are pleased to be associated with this publication produced by Publisher Care Choices. Through our close relationship with Health and Community Services, we are able to act as a voice for care providers on important issues concerning care in the county. We hope you find this Directory useful in your search for appropriate care in Hertfordshire. Hertfordshire Care Providers Association (HCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes, in a residential, supported or a nursing setting within Hertfordshire. We are extremely proud of our mission statement: ‘Sharing best practice in care through partnership’ because we have used partnership working to

ensure that Hertfordshire is one of the best counties in which to find excellent care for vulnerable people. Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives. HCPA has excellent partnership links to the local authority, the NHS and its Clinical Commissioning Groups and attend regular strategic and liaison meetings with Health and Community Services at the local authority to discuss and review contracts, procedures and other issues as well as working

Visit www.carechoices.co.uk for further assistance with your search for care

on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future. The Association set up a memorandum of understanding with the local authority over four years ago and our relationship has gone from strength to strength enabling Health and Community Services to talk to member organisations through HCPA and enabling us to act as a ‘voice’ for care providers on important issues.

practices, and celebrate excellence in care by hosting the annual Hertfordshire Care Awards. We are happy to engage with any new care provider or member of the public and will be delighted to offer you support. We look forward to hearing from you on 01707 536020 or on admin@hcpa.info. HCPA, Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

HCPA also act as a hub for funding in the county, ensuring that there is a fully trained workforce offering the best of care with the most up-to-date

Where do I start? The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement. People receive an assessment of their needs and finances by social workers who will also involve and consider the needs of carers. If eligible for support from the council you can be allocated a ‘Personal Budget’. The term ‘Personal Budget’ describes the amount of money that will fund your care and support costs. It is calculated by assessing your needs. It is spent in line with a support plan that has been agreed by both you and the council. It can be either a full or a partial contribution to such costs. You may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between you and your care provider, not the council.

• in the form of a direct (cash) payment, held directly by you or where you lack capacity, by a ‘suitable person’; • by way of an ‘account’ held and managed by the council in line with your wishes, for example to pay for community care services which are commissioned by the council, or as an account placed with a third party (provider) and accessed by you in direct negotiation with the provider; or • as a mixture of the above. Personal Budgets cannot currently be used for paying for residential care. The key to accessing all this begins with an assessment of your care needs and your financial circumstances by the council.

A Personal Budget may be taken by an eligible person:

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Your assessment You have a legal right to an assessment of your care needs and finances. Councils are statutorily obliged to provide this to you regardless of whether you access their services. The assessment (which is free) will consider your personal circumstances such as: • how you can best be supported to live as independently as possible; • your home and how you are coping in it; • your emotional well-being; • your diet; • any health and medical treatments you need; and

If you have been admitted to hospital and either you, your family, your carers or the ward staff think you need care on discharge they may refer you to the discharge team for an assessment. The team is multi-professional, made up of social workers, carers’ officers, mental health workers and housing officers.

Assessments from hospital Your assessment will take place on the ward and a plan of care developed with you and your family or carer to facilitate your discharge. Whatever services you need on discharge, Health and Community Services will work with you, your family and carers to either restart services already in place prior to admission or provide the appropriate service for discharge.

Sometimes interim care packages are set up to facilitate your discharge home and will be reassessed by a community social worker within four to six weeks. Health and Community You will need to contact the Health and Services do not normally arrange for people to Community Services Department, who are go into residential care straight from hospital responsible for this process on 0300 123 4042. as this needs to be a considered option and arrangements planned, but if you need a Once Health and Community Services has an care home, Health and Community Services understanding of your care and financial needs, will ask their brokerage team to identify the next stage is to determine what services you appropriate homes for you and your family to are eligible for and who will pay for them. view. If your home of choice has no vacancies Information on paying for care can be found on then sometimes an interim placement may VISIT THE NEW CARE SELECT page 28 if you are receiving home care and page beWEBSITE appropriate untilWWW.CARESELECT.CO.UK you can move to your 47 if you are moving into a care home. permanent home. • your financial status and any benefits you may be claiming.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOO WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE HOW WILL I KNOW WHICHOPTIONS? TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT MUM DOESN’T AGREE? WHAT WILL IFIFMUM AGREE? HOW I DOESN’T KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW WHAT IF MUM DOESN’T AGREE?

VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THENEW NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? CALL CARE SELECT FOR MORE INFORMATION: WHAT IF MUM DOESN’T AGREE?

Visit www.carechoices.co.uk for further assistance with your search for care

Helping you to stay independent Services developed in partnership with the voluntary sector

Here are just some of the issues that people have asked HertsHelp about:

Health and Community Services works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support for many thousands of vulnerable people across the county and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions.

• how to get support if you are looking after someone;

Examples include:

• how to have a healthy lifestyle and stay physically fit; • where to find emotional support and someone to talk to;

• day services, lunch clubs and social groups;

• how to get advice about money matters or benefits;

• befriending, visiting and telephone contact services;

• where to find out about groups and activities to join in your area;

• support schemes to help people being discharged from hospital;

• how to get help to feel safe at home;

• support for carers; • respite care; • advocacy, information and advice; and • handyperson schemes.

HertsHelp Need information, advice or support? Give HertsHelp a call today. Tel: 0300 123 4044. Since its launch, HertsHelp has helped thousands of people across Hertfordshire. One of the first of its kind in the country, HertsHelp is a free and confidential information service offering help to all ages. It provides a single route into the wide range of expertise, support and resources offered by a network of organisations across the county. The experienced HertsHelp advisers can put people in touch with the right organisation to help them quickly and easily, possibly saving lots of time and energy that might otherwise be spent on a long and unnecessary search. So, whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you.

• how to get help to stay independent;

• where to get support and information about children’s issues; and • what to do if you need help to explain a problem or have your say. HertsHelp helps people to find answers to these and many other questions. So if you need information to help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community, and you don't know who to ask – HertsHelp can help. How to get in touch: Tel: 0300 123 4044 (local call rate) Minicom: 0300 456 2364 Text: hertshelp to 81025 Skype: Skype – HertsHelp Email: info@hertshelp.net Web: www.hertsdirect.org/hertshelp HertsHelp is run by POhWER, a Hertfordshirebased national charity, and is supported by Hertfordshire County Council and the NHS. HertsHelp is open Monday to Friday 8am to 6pm. For more information, visit: www.hertsdirect.org/hertshelp

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Whatever the question or problem, there is just one phone number to ring - 0300 123 4044 and the experienced advisers at the other end can provide information in a wide range of formats and refer callers to the relevant experts in the HertsHelp network of organisations. Give HertsHelp a call today.

Case Study A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances. Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support. The client was advised: • how to apply for direct payments and get support from Health and Community Services; •

about the support Carers in Hertfordshire could offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers;

Online ‘market’ to find support and care services Are you or a family member looking for care or support? Do you need help to make it easier for you to live in your own home? Or are you looking for an activity to keep you busy, or a trader to help you with some jobs around the house? If so, log on to Hertfordshire’s eMarketplace, which offers an increasingly wide choice of local services to suit your needs. The eMarketplace includes support and breaks for carers, home care support, equipment for people to compare and choose from, and a range of activities to take part in. It also gives a choice of suppliers, such as plumbers and gardeners registered with Trading Standards, and some free services, like information services. On the eMarketplace you can: • compare prices; • contact providers to make enquiries; • order and pay online for a range of services and goods; • manage your services; and

• of local voluntary services, that could provide support around the home and with befriending schemes; and

• rate providers you have used and see how others have rated them.

• that an advocacy service was available to provide support with communicating with services.

If you don’t have access to the internet you can log on at your local library, where you can book one-to-one computer training and ask for support if needed.

In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple.

With 76 per cent of people in Hertfordshire already using the internet and this number growing all the time, there’s no doubt that people will increasingly use the eMarketplace, but you can still use existing channels of support and speak to care services staff for support and advice.

Visit www.carechoices.co.uk for further assistance with your search for care

More suppliers and services will join the eMarketplace in the coming months, so check back regularly. Visit www.hertsdirect.org/emarketplace

For further information, visit www.hertsdirect.org and type ‘enablement’ into the search box.

Case Study

Coming out of hospital

Letchworth carer, Kam Natt, 50, has been using the website with son Peter, 22, who has cerebral palsy: ‘It’s really easy to use and it’s great to see so many services in one place. Peter’s enjoyed looking at the site on his iPad too.’

If you have been referred to Health and Community Services by the hospital, and you meet the eligibility criteria, you will go through Health and Community Services’ enablement service which aims to deliver benefits to older people with physical and/or mental health conditions by helping people to live as independently as possible, preferably in their own home.

Hertfordshire Enablement Run in partnership with Goldsborough Homecare, Hertfordshire Enablement service aims to deliver benefits to older people with physical and/or mental health conditions by helping people to live as independently as possible, preferably in their own home. This could be achieved through home care, home adaptations, Telecare or with information and advice about the range of support services available. Enablement beds in community settings will be provided for anyone who might not be able to manage living at home. Anyone who has been referred to Health and Community Services for on-going support - for example from a hospital or a specialist mental health team, or through the council’s customer service centre - and who meets Health and Community Services’ eligibility criteria will go through enablement unless they are de-selected by the council. This will only be the case if it is believed that the person will not benefit from the service. It is expected that 80 per cent of new referrals will go through the service. Within 24 hours of being referred, Health and Community Services aim to have a package in place for people which will help them stay independent by learning and/or re-learning the skills required for daily living. The service is free at the point of delivery for up to four weeks, after which time it is expected that

many people will have reduced or no care needs in the future.

NHS Continuing Healthcare NHS Continuing Healthcare is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home. People eligible for NHS Continuing Healthcare funding will have been assessed by health and social care assessors to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense on-going care needs. National guidance says that the assessment for NHS Continuing Healthcare should be ‘person-centred’. This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and have their views about their own needs and support taken into account. As a carer, you should also be consulted where appropriate. It’s a good idea to make it clear that you would

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

like to participate fully in the assessment process. A decision about eligibility should usually be made within 28 days of a referral for assessment being made to the NHS Clinical Commissioning Group.

Personal health budgets A personal health budget is an amount of money to support a person's identified health and wellbeing needs, planned and agreed between the person and their local NHS team. The aim is to enable people with long-term conditions and disabilities to have greater choice, flexibility and control over the health care and support they receive. The budgets are already available for people who are eligible for NHS Continuing Healthcare. Patients have had the 'right to have' a personal health budget since October 2014.

Intermediate care This aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Reducing the strain on hospitals and their therapy resources, intermediate care means older people may not have to move into residential care permanently (at least in the short term) or stay longer than desirable in hospital.

Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support. For more information, call your local coordinator: Broxbourne, East Herts and Welwyn Hatfield Tel: 01707 375814 North Herts and Stevenage Tel: 01438 285300 St Albans District Tel: 01727 850811 Watford, Three Rivers and Hertsmere Tel: 01923 436649 RVS (Royal Voluntary Service) Hertfordshire can arrange transport and offers: â&#x20AC;˘ a door to door service which can be cheaper and more convenient than a taxi; and â&#x20AC;˘ lifts in a mix of their health shuttles and volunteersâ&#x20AC;&#x2122; vehicles. For more information call 0845 600 5885 Monday to Friday: 9am-2pm

Intermediate care can be provided in your own home or in a care home, depending on local policy and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support. Intermediate care, including any care home fees where relevant, is provided by the NHS and is free. It is usually limited to a maximum of six weeks.

Visit www.carechoices.co.uk for further assistance with your search for care

Day care centres

Meals on Wheels

Many older people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities.

Hertfordshire County Council provides meals delivered to your home. Referrals for meals on wheels are made through the Customer Services Centre on 0300 123 4042.

Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. Transport to and from centres can be arranged through Health and Community Services or Age UK. Centres can be as important for carers as those attending as they allow for a regular break from caring. Attendance may be free, although transport and meals must usually be paid for. If you are eligible, you may be able to have a personal budget (discussed on page 6) to arrange your own services. To find out more about what is available locally, visit www.hertsdirect.org and type in ‘day centres’ into the search box. Many services are free, provided by volunteers, often working for charities. Others are offered by individuals and small businesses, finding imaginative ways to deliver new services to older people, and in some cases, to replace services that used to be provided by local authorities.

Meals are provided by Hertfordshire Community Meals (HCM), a not-for-profit social enterprise. The standard menu includes a choice of five main courses per day, including salad and vegetarian options. The menu also offers a selection of one hot and two cold desserts, including those suitable for a diabetic diet. A wide range of specialist meals for clients who would like Kosher, Halal, vegetarian, Asian or Caribbean/West Indian food is also available. For further details contact your nearest office: Hemel Hempstead: 01442 243352 Letchworth: 01462 678423 St. Albans: 01727 847264 Ware: 01920 333030 Web: hertscommunitymeals.co.uk A number of commercial companies can also provide this service. See the website: www.hertsdirect.org and type ‘meals on wheels’ into the search box.

Adapting your home To enable you to remain in your own home for as long as you would like ensuring that your home is safe, secure and warm is the starting point. Some forward planning to ensure that the garden doesn’t become a burden is sensible. If you are not planning to move, think about adaptations that would make life easier now and later on. Of course, these things can be daunting, especially if it’s a case of having to bring in someone to do jobs you used to happily take on yourself. But there are reliable tradespeople to be found – ask around. And there are also non-profit organisations known as Home Improvement Agencies that work specifically for older people and can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their home to meet their changing needs.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an Independent Financial Adviser. For further information and contact details about local HIAs, visit www.housingcare.org.

Most HIAs provide three main services: • Information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home, and is often free. • A ‘handyperson service’ for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services. • A ‘home adaptations service’ for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractor. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? WHATWILL ARE ITHE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 WHAT ARE THE CARE OPTIONS? CALL CARE SELECT FOR MORE INFORMATION: HOW WILL I KNOW WHICH TO CHOOSE? CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 WHAT IF MUM DOESN’T AGREE?

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier in the home In the living room

Chair raisers Plug with handle

BYRO N

Easi-reach

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of chairs

• Standing up from sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system

• Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

n Health and Community Services: 0300 123 4042

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Easy grip scissors

Pillow raisers

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact n (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact n (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

• Ask someone to prompt you

n Health and Community Services: 0300 123 4042

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes Perching stool

Liquid level indicator

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

Large handled cutlery

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

• Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching/high stool • Buy a trolley

• Change height of work surface • Make space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space

• Re-organise furniture

• Review mobility equipment used

• Adaptation to kitchen

• Eating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Contact n (see key below) for further information • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• L aundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-fixed ironing board

• Raise/lower washing machine

• Change washing machine or iron

n Health and Community Services: 0300 123 4042

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Shower board

Grab rail

Raised toilet seat

Tap turners Toilet seat and support frame Long-handled sponges

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap • Contact n (see key below) for further information

• L ever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • L ever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower •C onvert bathroom to a wet room •C onsider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

•C hange floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact n (see key below) for further information

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet •R equest short-term loan of commode

• Clean teeth

• Gripping the toothbrush • Standing at the basin

• Toothbrush gripper

• Electric toothbrush • Stool

• Have a shower

• Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Shower board • Shower chair or stool •R eplace shower controls

n Health and Community Services: 0300 123 4042

Visit www.carechoices.co.uk for further assistance with your search for care

Special equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. These simple items are often referred to as ‘Simple Aids for Daily Living’. If you would like more information please contact Health and Community Services or HertsHelp or go to www.hertsdirect.org Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service (HHAS), Hertfordshire Society for the Blind and Hertfordshire Action on Disability (HAD). These organisations can also give advice and information about equipment and may offer help with ordering or run a hire or loan scheme. Hertfordshire Action on Disability (HAD) HAD has a permanent display of specialist equipment where you can try different pieces of equipment and it also runs a wheelchair accessible transport service. HAD is open to the public Monday - Thursday 9am - 5pm, Friday 9am 4.30pm and 10am - 2pm on Saturdays. • Woodside Centre, The Commons Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk Email: info@hadnet.org.uk The Hertfordshire Hearing Advisory Service (HHAS) An independent charity helping people with hearing loss across Hertfordshire and Bedfordshire. • Woodside Centre, The Commons Welwyn Garden City AL7 4SE Tel: 01707 324582 Textphone: 01707 375486 Fax: 01707 390644 Email: info@hhas.org.uk Hertfordshire Society for the Blind Charity providing services and information to blind and partially sighted people throughout Hertfordshire.

• Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Sight-Line: 01707 324680 Operates from 9am until 4pm Monday to Friday Email: office@hertsblind.com Web: www.hertsblind.com Office Hours: 9am - 5pm Monday to Friday Local suppliers Alphamarque 3 Loyd Court, 63 Russet Drive St Albans AL4 0AZ Web: www.alphamarque.com Email: sales@alphamarque.com Tel: 01727 837836 Open: Mon-Fri 9am-5pm, Sat 10am-5pm Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7RA Web: www.automobilityconcepts.com Tel: 01442 270202 Open: Mon-Fri 9am-5.30pm Showrooms • 146 Marlowes, Hemel Hempstead HP1 1EZ Tel: 01442 231072 • 172 The High Street, Watford WD17 2EG Tel: 01923 804142 Better Mobility 12 Henry Wells Square, Grove Hill Hemel Hempstead HP2 6BJ Web: www.bettermobility.co.uk Email: sales@bettermobility.co.uk Tel: 01442 768797 Open: Mon-Fri 9am-5pm, Sat 9am-3pm Cane and Able Healthcare Hitchin Ltd 92 Bancroft, Hitchin SG5 1NQ Web: www.caneandable.co.uk Email: jon@caneandable.co.uk Tel: 01462 454521 Open: Mon-Fri 9am-5pm, Sat 9am-1pm Carvercare & Mobility 2 The Gallery, The Mall Luton LU1 2TW

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Web: www.carvercare.co.uk Email: info@carvercarer.co.uk Tel: 01582 487878 Open: Mon-Fri 9.30am-5.15pm, Sat 9.30am4.30pm

Telecare

Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 241st Call Mobility hour call centre, or directly by a relative or carer. Baros House, Elizabeth Way, Harlow CM19 5AR Telecare can allow users to remain independent Web: www.1stcallmobility.co.uk and relatives and carers are reassured, safe in the Email: shop@1stcallmobilityretail.co.uk knowledge that should an incident occur, they Tel: 01279 425648 will know about it. Some devices can also help Open: Mon-Sat 9.15am-4.30pm monitor particular health conditions and reduce the need for hospital admission.

Electronic aids for hire The Disabled Living Foundation (DLF) This is a national charity providing impartial advice, information and training on independent living. Simple electronic aids can be borrowed from them for free for up to two weeks including: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons. A small deposit is required. DLF factsheets provide general advice on topics such as features to look for when choosing a wide range of items of daily living equipment. These can be viewed and downloaded from the website: www.dlf.org.uk Helpline: 0300 999 0004 AskSARA Part of the Disabled Living Foundation, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you. Web: http://asksara.dlf.org.uk

Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons â&#x20AC;&#x201C; that could be because of living alone, frailty or the need to summon help in an emergency. It could also be as a short-term measure during a period of convalescence. Telecare can seldom replace care and assistance from people â&#x20AC;&#x201C; it usually enables existing care and support to respond more effectively and can sustain carers in their role. Telecare can only be used where there are sufficient carers or care support available to respond quickly when an alarm is raised. The Hertfordshire Telecare Service is a 24-hour service that provides and monitors a range of equipment and sensors that can be either worn or kept at home to help you stay independent. The Hertfordshire Telecare Service response centre is open 24-hours a day, all year round. When activated, any sensors or equipment will connect to the response centre and trained operators will contact the individual through their Lifeline home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services. Responders You can nominate a relative, carer, neighbour or friend to be a responder. A responder needs to be able to get to the location of the alarm if the

Visit www.carechoices.co.uk for further assistance with your search for care

response centre contacts them. They must be able to take appropriate action and live within 45 minutes’ drive of the alarm location. If you qualify for support from Health and Community Services and it is agreed that Telecare is the best option for you then a Tunstall engineer will arrange a time to come and install the equipment. The engineer will show you how the equipment works and how to use it. They will provide you with an information leaflet and also carry out an environmental assessment in your home to assess if any additional items are required.

There is no charge for equipment or installation if you qualify for support from Health and Community Services. Connections to the response centre using telecare equipment cost 5p a minute. Each connection lasts on average four minutes and will cost about 20p. These costs are based on BT charges. Charges from other providers may be different. If you have any questions about the Hertfordshire Telecare Service, please contact Health and Community Services on 0300 123 4042.

Services for carers Who is a carer?

Having a carer’s assessment

You are a carer if you regularly look after, help or support someone who wouldn’t be able to manage everyday life without your help. You don’t have to be living with the person, and the help you give doesn’t have to be physical. You may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who:

If you provide, or intend to provide, regular unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs.

• is an older person (over 60); • is living with dementia; • has a physical disability, learning disability, or a mental-health condition; • has sight, hearing or communication difficulties; • has a long-term health condition; or • has a drug or alcohol misuse issue.

• the care you provide and how your caring responsibilities affect your life;

You may be helping them with:

• any support you are getting now and what else you think would help you; and

• personal care, such as washing and dressing; • going to the toilet, or dealing with incontinence; • eating or feeding, and taking medicines; • getting about at home or outside; • practical help at home, keeping them company; or • emotional support or communicating.

This assessment, called a ‘carer’s assessment’, gives you the chance to tell us what you need as a carer, and to find out what support might be available to help you. The carer’s assessment is an essential first step in getting the support you may need. It looks at:

• what you would like your support to achieve. The assessment can also give you lots of information about other services that might help you, and other ideas for supporting you in your caring role. Your carer’s assessment will show if you qualify for support services from Health and Community Services.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Carers’ Personal Budgets

Benefits you may be entitled to

The carer’s Personal Budget is a single payment that you can use towards the cost of something specific that will support you in your caring role. For example, you could use it for leisure activities, education or training, improving your own health or wellbeing, or just to take a short break from caring.

If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to Carer’s Allowance. This can be payable if the person you care for is receiving Attendance Allowance, Personal Independence Payment (PIP) or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2014/15 is £61.35 a week. This figure may change over the life of this Directory.

When Health and Community Services consider a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue providing care if they do not get some support. The amount you could get will depend on your needs identified by your carer’s assessment. You will not pay tax on the money and it will not affect any benefits you get. You cannot use the payment to buy personal care for the person you care for, such as help to wash, dress or use the toilet. You cannot use it to pay for goods or services you have already bought, or for everyday living costs such as food, heating, lighting, council tax, rent or mortgage payments.

Respite at home The home-based respite service gives carers a break from their caring responsibilities. A care worker would come in to look after the person you care for, so you can have some time to yourself. The breaks could be regular or just when you need them. Respite at home is considered to be a service for the person you care for. So if they have a Personal Budget for their own needs (see page 6) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service. When Health and Community Services talk to you about your needs (at the carer’s assessment), they will look at whether they can offer this service.

However, you cannot claim it if you are in fulltime education or employment, and it can affect other benefits or pension you receive. If you are over 65 you may qualify for Carer’s Premium. This can entitle you to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit). Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities. You may be able to get Carer’s Credit if: • you provide care for one or more disabled person(s) for a total of 20 hours or more each week; and • you are not already getting Carer’s Allowance. There are a number of local voluntary organisations providing information, advice and support to carers.

Visit www.carechoices.co.uk for further assistance with your search for care

Carers in Hertfordshire

Crossroads Care

Carers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. They give support and information to unpaid family and friends who look after someone. They provide the space for you to discuss practical and emotional concerns around caring and opportunities to share experiences with others.

Crossroads Care aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for.

• Carers in Hertfordshire Tel: 01992 586969 • Fax: 01992 586959 Web: www.carersinherts.org.uk

• Crossroads Care Hertfordshire South Tel: 0208 905 1158 (9.30am-5.30pm)

• Crossroads Care Hertfordshire North Tel: 01462 455578 (9am-5pm) Fax: 01462 452714

Care in your own home For many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can also mean you need a little extra help. Some carefully chosen home care (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help. How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage

the day-to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, Health and Community Services is a good first step towards finding help. Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing. You might be surprised to learn that even those with quite significant and debilitating medical conditions can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide ‘live-in’ care, where a care worker will stay with you at home to support you throughout the day and night.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

We Care for Adults and Children in Hertfordshire Of All Ages. Home Care for You. Home Care For You All Personal Care, Domestic Chores and Support Services, Visits From ¼ Hour up to 24 Hour Live-In Care, Fully flexible, tailored care packages to suit your individual needs.

Specialist areas include:

Physical Disabilities, Dementia Care, Degenerative Conditions, Neurological Disorders, End of Life Care, Learning Disability Support.

Home Care & Support for you Contact us for a Free Assessment on 0333 700 80 80 (24 Hours) enquiries@carebyus.com www.carebyus.com

Care Quality Commission and Herts County Council accredited. Caring for Adults and Children of All Ages Across Hertfordshire Members of the United Kingdom Home Care Association.

• All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

Specialist Areas Include: • Physical Disabilities • Dementia Care • Degenerative Conditions • Neurological Conditions • End Of Life Care • Learning Disability Support

0333 700 80 80 enquiries@carebyus.com

•

www.carebyus.com

Care Quality Commission and Hertfordshire County Council Accredited Members of the United Kingdom Home Care Association

Finding the right support As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all care homes that meet their criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 51. There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too.

You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need. However, the benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost. For further information and help call this Directory’s independent helpline: 0800 389 2077.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living with dementia at home Usually the initial point of contact to access care services for those with dementia is either their GP (for healthcare solutions) or Health and Community Services (for most other services). If you are concerned about your persistent forgetfulness, or the memory difficulties of a friend or family member, it is important to consult a GP. He or she can undertake an initial examination and can then refer you to a memory clinic for further investigation. The various types of support available to you and your carer are likely to involve both NHS services, Health and Community Services and voluntary agencies. Some examples of services and support to help people live as independently as possible with dementia include: • specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • extra care sheltered housing; and • carers’ support groups. There are some simple practical steps to help with memory problems:

better life with dementia can be, especially in the early years. Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do; help with little errands or with cooking, listen to the person with dementia, and find out more about the condition. When someone has dementia, they need: • reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible. A person with dementia is not being deliberately difficult: often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

• use a diary and make lists to help you remember appointments;

Dementia Friends

• keep your mind active by reading or doing crossword puzzles, Sudoku and other mind exercises;

People with dementia sometimes need a helping hand to go about their daily lives and feel included in their local community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia - from helping someone find the right bus to spreading the word about dementia.

• get regular physical exercise; and • eat a healthy diet.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the

Dementia Friends want to create a network of a million members across England by 2015. See www.dementiafriends.org.uk for further information.

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HCPA run Dementia Friends sessions at their offices in Welwyn Garden City. These information sessions are designed by the Alzheimer’s Society to help people to understand what it is like for the person living with dementia. Everyone is welcome to attend these sessions. For more information about the next session please contact HCPA on 01707 536020. These sessions are free to attend.

Respite care Spouses, partners and relatives who care for a person with dementia are entitled to an assessment and may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency. Regular respite care might involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. If the relative caring for a person wishes to go on holiday or is unable to care because of illness or an emergency, a period of respite care may be provided in a care home or a care worker may provide care in the person’s own home.

on page 7 and a care plan is drawn up. The person with dementia participates in setting up this plan. If the person is unable to participate, family members can assist in planning care. The person with dementia will respond best to stable care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family. Staff can be employed if the person pays privately or receives a direct payment from Health and Community Services to pay for care (discussed on page 6).

Specialist dementia day centres In the earlier stages of dementia, day care support can offer vital help. A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community. Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities will vary but may include outings, entertainment, personal care, meals, hairdressing and support for carers. Attendance at day centres can be offered from a just a few hours a week to a number of days. Contact Health and Community Services on 0300 123 4042 or your local Alzheimer’s Society office for more details: see ‘Useful local contacts’ on page 74. Alzheimer’s Society This leading charity works to improve the quality of life of people affected by dementia.

Care at home People with dementia often have problems in new environments and may function better and be more contented in the familiar surroundings of their own home. Care and support needs are assessed as explained

If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline on 0300 222 1122 can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is open from 9am to 5pm Monday to Friday and 10am to 4pm Saturday and Sunday.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Health and Community Services, contracts and care plans will

have been completed by your care manager and the agencies used will have been accredited to work for Health and Community Services. People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3 Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How long has the agency been operating? 1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3 How hard or easy would it be to make a complaint and how are things then put right? 1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this. Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3 Paying If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. Comments, compliments and complaints If you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 51.

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Paying for care in your home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment.

service is no longer classed as reablement and becomes chargeable.

If you have more than £23,250 in savings or capital you will have to pay the full cost. The value of your home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Health and Community Services when your savings are likely to fall below this amount.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP for those aged 16 to 64.

The council calculates charges in accordance with its Fair Access to Care Services policy. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure. Your assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. Disability-related expenditure is the extra amount you spend as a result of your disability or illness. Health and Community Services can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement. Most people on a very low income are not required to pay. Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If ongoing care needs are identified at any time during this period however, the ongoing

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

There are different rates that can be awarded, dependent on the level and type of help you need.

Other ways to fund your care and support If you do not qualify for financial assistance from Health and Community Services there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully accredited independent financial adviser a search is available on their website: http://societyoflaterlifeadvisers.co.uk/findan-adviser/

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Equity release If you cannot get the care or support you need from your local council and do not have sufficient income or savings to pay for services, equipment or adaptations privately you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years. There are two types of equity release – Home Reversion Plans where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there and Lifetime Mortgages where you borrow against the value of your property and the interest on the loan rolls up, added to the loan and repayable when you sell the property or move out. The Equity Release Council The Equity Release Council is the industry body for the equity release sector and members adhere to a strict code of conduct meaning they must: • provide fair, simple and complete presentation of their plans. Clearly setting out the benefits, obligations, variables and limitations in their literature; • include all costs which the applicant has to bear in setting up the plan, the position on moving, the tax situation and the effect of changes in house values; • ensure the client’s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certificate to the effect that the contractual terms have been fully explained; and • all members’ plans carry a ‘no negative equity’ guarantee so you will never owe more than the value of your home.

The dos and don’ts of equity release: Do: • Consider the alternatives – family or friends, existing savings, claiming benefits, grants or downsizing. • Consider the impact on means-tested benefits or council support. • Involve family members in your decision. • Ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it SHIP approved? •

Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it.

• Choose an independent solicitor with experience in dealing with equity release and preferably agree a fixed fee. •

Choose an independent financial adviser (IFA) with the relevant equity release qualification, experience and access to all equity release plans on the market.

Don’t: •

Borrow money to invest. It is risky to hope that investing money borrowed would provide a return greater than the costs of borrowing it.

• Proceed without specialist advice. Further information on paying for care can be found beginning on page 47.

Visit www.carechoices.co.uk for further assistance with your search for care

Live-in Care from £675 per week

Call us on

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The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

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08000 121 247 | www.liveincare.info

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105 Eastern Way, Letchworth Garden City, Hertfordshire, SG6 4PG t: 01462 338206 e: info@jaclocums.com

www.jaclocums.com

The Mark of Excellent Care

Looking for High Standard Home Care? Caremark (Welwyn & Hatfield) is dedicated to delivering High Standard, Reliable Home Care to vulnerable people who want to remain living in their own homes independently. • We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home. • We encourage the independence of our clients, and respect their dignity, confidentiality and freedom of choice at all times. • We offer you highly competitive, fair and affordable rates.

For more information visit: www.caremark-welwyn.com

T: 01707 274 244 E: admin@caremark-welwyn.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers

ABBOTS CARE LTD  St Albans AL1 5FL Tel: 01727 891004 ACCUROCARE WEST HERTS  Rickmansworth WD3 1ER Tel: 01923 350369 AC HOMECARE Welwyn Garden City AL7 1HL Tel: 01707 696474 ACE COMMUNITY CARE LTD Hitchin SG4 7AS Tel: 01462 790686

OP D PD LDA SI

OP D PD LDA SI YA

OP D SI YA

OP D PD

ACTION FOR CHILDREN HERTS DOMICILIARY CARE Watford WD18 8AG Tel: 01923 361500 YA ADICOCARE  Hoddesdon EN11 0FF Tel: 01992 469540

OP D PD YA

ADVENCARE LTD Borehamwood WD6 1JN Tel: 0208 207 3999 OP MH YA AINSWORTH CARE  Kings Langley WD4 8JU Tel: 01923 269877

OP D PD SI YA

BLUEBIRD CARE (EAST HERTFORDSHIRE)  Ware SG12 7LY Tel: 01920 465697 OP D PD MH SI YA BLUEBIRD CARE (STEVENAGE)  Letchworth Garden City SG6 2HB Tel: 01462 676555

OP D PD SI YA

BLUEBIRD CARE (WATFORD & THREE RIVERS)  Rickmansworth WD3 1EQ Tel: 01923 775300 OP D PD BLUEBIRD CARE (WELWYN & HATFIELD)  Hatfield AL9 5AF Tel: 01707 263723 OP D PD LDA SI YA BROAD OAK MANOR (DOM CARE) Hertford SG14 2JA Tel: 01992 551900 BROAD OAK MANOR NURSING HOME Hertford SG14 2JA Tel: 01992 551900

OP D

BUSHEY FLEXICARE Bushey WD23 3PY Tel: 07976 969553

OP YA

BUSHEY HOUSE (BEAUMONT DCA) Bushey WD23 1QN Tel: 0208 421 8844

CAMPHILL ST ALBANS  St Albans AL1 4AR Tel: 01727 811228

ANGEL HANDS St Albans AL2 3UG Tel: 01727 261000

OP D LDA YA

ARCHERS COURT Hitchin SG5 1HB Tel: 01462 423852

OP D PD LDA MH SI

BALDOCK MANOR Baldock SG7 6ND Tel: 01462 491951

LDA MH YA

CARE BY US LTD – NORTH LONDON & WEST HERTS  Borehamwood WD6 1SD Tel: 01279 755875 OP D PD LDA MH SI YA AD

MH YA

CARE FOR FREEDOM LTD  St Albans AL4 9DD Tel: 01727 834557 OP D PD LDA MH SI YA AD

BELLEROSE Watford WD17 1QS Tel: 01923 444634 BEAU SEJOUR CARE SERVICES St Albans AL1 5DL Tel: 01727 859948

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BLUEBIRD CARE (CHILTERN & DACORUM)  Hemel Hempstead HP3 9XY Tel: 01442 933499 OP D PD

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CARE BY US LTD Advert page 23 Bishops Stortford CM23 3DH Tel: 0333 700 80 80 OP D PD LDA MH SI YA AD

CARE FULLY LTD Stevenage SG1 3HR Tel: 01438 814045

OP D PD MH SI

CARE4U2DAY LTD  Hemel Hempstead HP3 8EB Tel: 01442 462159

OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Hertfordshire Care Providers Association Member - see page 55

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Home care providers continued CAREMARK EAST HERTS Sawbridgeworth CM21 9BS Tel: 01279 600675

Advert page 30 OP D PD LDA MH SI YA AD

CAREMARK (NORTH HERTS & STEVENAGE)  Letchworth Garden City SG6 1JG Tel: 01462 708714 OP D LDA MH SI YA CAREMARK (WELWYN AND HATFIELD) Hatfield AL10 0LG Advert page 30 Tel: 01707 274244 OP D PD LDA MH SI YA AD CARING HANDS STEVENAGE LTD  Stevenage SG1 3DW Tel: 01438 722663 OP D PD LDA MH SI YA AD CHERRY TREE HOUSING ASSOCIATION (OFFICE) Shenley WD7 9DS Tel: 01923 850580 LDA YA CHORLEYWOOD BEAUMONT (DCA) Chorleywood WD3 5BY Tel: 01923 285111

CITY CARE WELWYN  Welwyn Garden City AL7 1HG Tel: 01707 800523

OP D PD SI YA

CLAIRE'S CARE St Albans AL2 1BG Tel: 01727 569040

OP D PD SI YA

COMMUNITY SUPPORT SERVICE (DOM CARE) Rickmansworth WD3 1AN Tel: 01923 713620

LDA

GOMBARDS  Welwyn AL6 9EL Tel: 01483 712892

PD LDA

GREEN OAK LIVING SOLUTIONS St Albans AL2 1JG Tel: 07780 221550

LDA

GREENWOOD LODGE St Albans AL2 3HN Tel: 01727 872181

LDA YA

HALES GROUP LTD Stevenage SG1 3AU Tel: 01438 765715

OP D PD LDA MH YA

HALES GROUP LTD Stevenage SG1 1EE Tel: 01438 765715

OP D LDA MH AD

HALES HEALTH CARE Watford WD24 5DN Tel: 01923 604118

OP D LDA MH AD

HAND IN HANDS  Stevenage SG1 6GY Tel: 0845 275 8000

LDA YA

HARPENDEN MENCAP DOMICILIARY SERVICE  Harpenden AL5 4UZ Tel: 01582 763679 LDA YA HELP HOME CARE LTD St Albans AL4 9JE Tel: 01727 763929

OP D PD LDA SI YA

CROSSROADS CARE HERTFORDSHIRE NORTH Hitchin SG4 0TW Tel: 01462 455578 OP D PD LDA MH SI YA AD

HELPERS HOMECARE LTD  Baldock SG7 6AZ Tel: 01462 896853

CUFFLEY CARE AT HOME SERVICE  Cuffley EN6 4EY Tel: 01707 876197 OP D PD LDA SI YA

HELPING HANDS EAST St Albans AL3 5AB Tel: 01727 701461

DELROW COMMUNITY Watford WD25 8DJ Tel: 01923 856006

HELPING HANDS WATFORD LTD  Abbots Langley WD5 0DY Tel: 01923 461869

OP LDA MH

OP D PD LDA MH SI AD Advert inside back cover OP D PD LDA MH SI YA

OP D PD SI YA

EUROPEAN NURSING AGENCY LTD  Welwyn Garden City AL8 7SR Tel: 01707 333700 OP D PD LDA MH SI YA

HEMPSTEAD HOUSE  Kings Langley WD4 8BJ Tel: 01923 299770

EXCELSIOR SPECIALIST MENTAL HEALTH SERVICES Stevenage SG1 1LW Tel: 07783 128902 PD MH YA

HERTFORDSHIRE Letchworth Garden City SG6 1JG Tel: 01462 232657

GOLDSBOROUGH  Hitchin SG5 1HX Tel: 0844 736 0254

HERTFORDSHIRE CROSSROADS – SOUTH  Borehamwood WD6 1GS Tel: 0208 905 1158 OP PD LDA MH YA

OP D PD LDA MH SI

OP D PD LDA MH SI YA

OP PD LDA SI YA

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued HERTFORDSHIRE DOMICILIARY CARE Watford WD24 7RQ Tel: 01923 256901

PD LDA MH

HERTFORDSHIRE DOMICILIARY CARE AGENCY Stevenage SG1 2DX Tel: 01438 310083 PD LDA MH SI YA HERTFORDSHIRE DOMICILIARY CARE SERVICES Hatfield AL10 9BY Tel: 01707 258735 OP PD LDA MH HERTFORDSHIRE ENABLEMENT (EAST) Stevenage SG1 2FQ Tel: 01438 845333 OP D PD LDA MH SI YA AD HERTFORDSHIRE ENABLEMENT (WEST) Hemel Hempstead HP3 9BF Tel: 01438 845333 OP D LDA MH SI YA AD HERTFORDSHIRE SUPPORTED LIVING SERVICES Watford WD25 7GP Tel: 01923 662411 LDA HERTS HOMECARE  Hemel Hempstead HP3 9HS Tel: 01442 213289

OP D PD LDA MH SI YA

HIGHTOWN HOUSE Hemel Hempstead HP2 4XH Tel: 01442 292300 HILTON COMMUNITY SERVICES LTD Cheshunt EN8 8JJ Tel: 01992 638361

LDA

HOME COUNTIES OUTREACH SERVICES Hemel Hempstead HP3 8EH Tel: 01442 254539 OP PD LDA YA HOME INSTEAD SENIOR CARE (CENTRAL HEMEL HEMPSTEAD & CHILTERNS)  Hemel Hempstead HP3 9RJ Tel: 01442 233599 OP D PD LDA MH SI YA

JAC LOCUMS LTD Letchworth SG6 4PG Tel: 01462 338206

Advert page 30 OP D PD LDA SI YA

JOY CARING SERVICES LTD Stevenage SG1 1HG Tel: 01438 726403

OP D PD LDA MH SI YA

JUBILEE DCA Welwyn Garden City AL7 1AD Tel: 01707 376460

PD LDA YA

LEASE OF LIFE HOME CARE  Welwyn Garden City AL7 2AA Tel: 01707 871503

OP D PD SI

LONDON CARE PROJECT, THE Watford WD25 8ES Tel: 07747 828338

LDA YA

LOOK AHEAD DOMICILIARY CARE (HERTFORDSHIRE) Stevenage SG2 9XL Tel: 01438 740096 PD LDA SI YA LUMINA HOMECARE LIMITED Hemel Hempstead HP3 9QJ Tel: 01442 506220

OP D YA

MEARS CARE – WELWYN GARDEN CITY Welwyn Garden City AL7 3UQ Tel: 01707 294700 OP D PD LDA MH SI YA AD MEDOW CARE SERVICES LTD  Hatfield AL10 0DE Tel: 01707 271512

OP D PD MH SI

MENCAP FLAT 4 ASTON LODGE DOMICILIARY CARE AGENCY Borehamwood WD6 4BF Tel: 0208 207 3854

LDA YA

MIHOMECARE Berkhamsted HP4 1AA Tel: 01442 870071

OP D PD LDA MH SI YA

HOME INSTEAD SENIOR CARE (EAST HERTS & UTTLESFORD) Sawbridgeworth Tel: 01279 721443 OP D PD LDA MH YA

MURDOCK CARE SERVICES Tring HP23 5ED Tel: 01442 824137 OP D PD LDA MH SI YA AD

HOME INSTEAD SENIOR CARE (ST ALBANS)  St Albans AL4 9DD Tel: 01727 895941 OP D PD LDA MH SI

NAS COMMUNITY SERVICES Hemel Hempstead HP3 0DF Tel: 01442 247046

HOME INSTEAD SENIOR CARE (WATFORD)  Watford WD18 8PH Tel: 01923 250513 OP D LDA YA

NATIVECARE BILINGUAL HOMECARE SERVICES Broxbourne EN8 7JH Tel: 0203 667 7050 OP D PD LDA SI

HOME INSTEAD SENIOR CARE (WELWYN GARDEN CITY)  Welwyn Garden City AL7 2AA Tel: 01707 240650 OP PD LDA MH SI

NEXT STEPS HERTFORDSHIRE Welwyn Garden City AL7 1HL Tel: 0203 5828120

LDA

OP D PD LDA SI YA

Service P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Hertfordshire Care Providers Association Member - see page 55

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Home care providers continued NOVUS CARE  Watford WD18 8PH Tel: 01923 252401 NPSL T/A GOLDSBOROUGH Hatfield AL10 8HU Tel: 0844 736 0252

OP D PD SI

QUALITY NURSING LTD Hatfield AL10 0BY Tel: 07977 458662 OP D PD LDA MH SI YA

NURSE PLUS AND CARE PLUS UK LTD Hemel Hempstead HP1 1BB Tel: 01442 213564 OP D PD LDA MH SI YA OMER CARE LTD  Codicote SG4 8XG Tel: 01438 820999

OP D PD LDA

OPTIONS HEALTH CARE SERVICES  Stevenage SG1 1HG Tel: 01438 314840

OP D PD MH

OUT AND ABOUT Hemel Hempstead HP2 7ES Tel: 01442 531171

OP D PD LDA MH SI YA

PALADINS CARE LIMITED Stevenage SG2 8LD Tel: 07771 727981

OP D PD YA

PARTNERS IN SUPPORT  Stevenage SG1 2EF Tel: 01438 746243

LDA

PLAN CARE Welwyn Garden City AL7 2BH Tel: 01707 396605 OP D PD LDA MH SI YA AD PORTFOLIO HOMECARE Ware SG12 9PY Tel: 01920 444040

PULSE – HERTFORDSHIRE Broxbourne EN10 6NH Tel: 07436 547375 OP D PD LDA MH SI YA AD

OP D PD LDA MH SI AD

PRECIOUS HOMES HERTFORDSHIRE AND BEDFORDSHIRE St Albans AL3 5UT Tel: 01727 420761 OP PD LDA MH SI

OP YA

R4R HOME CARE SERVICES LTD Watford WD18 7FR Tel: 01923 239400 OP D PD LDA MH SI YA RAPHAELS HOME CARE LTD St Albans AL1 4AP Tel: 01727 568756

ROSE DOMICILIARY CARE AGENCY, THE Hemel Hempstead HP2 5SA Tel: 07983 329447 OP D LDA YA RUBY HOUSE Watford WD23 2EE Tel: 01923 351144

SAGECARE LTD Welwyn Garden City AL7 1JG Tel: 01707 332337 OP D PD LDA MH SI YA AD SAGECARE NURSING  Welwyn Garden City AL7 1JG Tel: 01707 332337

OP D PD YA

SAM2SAM DEAF CARE SERVICES LTD Hemel Hempstead HP1 3QZ Tel: 07534 715114

SHARED AMBITIONS Stevenage SG1 2EF Tel: 01438 746243

OP PD LDA MH SI YA

SHINE HOMECARE  Watford WD17 3PH Tel: 01923 330330

OP D PD SI YA

SKL HOMECARE  Bushey WD23 3HF Tel: 0208 950 6992

OP D PD LDA MH SI YA

PRIME TIME RECRUITMENT LTD Watford WD17 2DN Tel: 01923 801818 OP D PD LDA MH SI YA AD

SOCIAL CARE SOLUTIONS LTD Hatfield AL10 9SH Tel: 01707 265601 OP D PD LDA MH SI YA

PROFESSIONAL NURSING SERVICES LTD Bishops Stortford CM23 2LD Tel: 01279 507077 OP D PD LDA SI YA

SOUTHERN FAMILY CARE LTD  Ware SG12 8HG Tel: 01920 871414 OP PD LDA MH SI YA AD

PROFICIENT NURSING LIMITED Potters Bar EN6 5BS Tel: 07817 675063 OP D PD LDA MH SI YA

SPECIAL KIDS CARE AGENCY Rickmansworth WD3 1EQ Tel: 01923 897643

PD LDA MH SI YA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued SPRING HOUSE Hatfield AL10 9JP Tel: 01707 257733

LDA

WILNASH CARE LTD  Potters Bar EN6 5BL Tel: 01707 830037

ST ELIZABETH’S DOMICILIARY CARE AGENCY Much Hadham SG10 6EW Tel: 01279 844422 LDA

ZINNIA CARE LTD  Hemel Hempstead HP1 1DS Tel: 01442 234780

SURECARE (ST ALBANS & THE DACORUM)  St Albans AL2 1JG Tel: 01727 828203 OP D PD LDA MH YA

YOUR LIFE (WELWYN GARDEN CITY) Welwyn Garden City AL8 6DG Tel: 01707 328220

TIMBERLEA (DOM CARE)  Watford WD19 6HW Tel: 0208 421 5395

OP D PD MH SI

OP D

OP PD LDA MH YA

UKI CARE HOME WITH NURSING  Radlett WD7 8JX Tel: 01923 855856 OP D PD LDA MH SI WHITTON CARE Hatfield AL10 9DD Tel: 01707 550026

OP D PD

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

Housing with care Sheltered housing Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service. A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities.

Flexicare housing Flexicare housing is Hertfordshire’s version of extra care, schemes where people rent their own flat, but have access to care and support as and when they need it, 24 hours a day. Flexicare housing is a positive choice for people with a range of needs, from those starting to need a little help with physical or memory conditions, to those who are seeking an alternative to residential care. Tenants are assessed by Health and Community Services for their ability to contribute to costs, so these are in line with the cost for home care, and for those with higher needs they are considerably less than residential care. As care is available 24 hours a day, Flexicare can relieve a lot of stress for family carers and tenants - even if you don’t need regular care it can be reassuring to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs. A flat or bungalow in a Flexicare housing scheme will have up to two bedrooms and many are spacious enough for wheelchair users. There are also communal facilities and social activities. Flexicare housing may suit you if you: • are finding it hard to cope in your existing accommodation;

• are already receiving home care services; • have unpredictable care needs; or • have few care needs now but want to prepare for the future. For further details about Flexicare housing call Health and Community Services on: 0300 123 4042 or visit: www.hertsdirect.org

Flexicare housing schemes in Hertfordshire Broxbourne • Emmanuel Lodge, College Road, Cheshunt • Wormley Court, Macers Lane, Broxbourne Dacorum • Evelyn Sharp House, Field Road, Hemel Hempstead East Herts • Bircherley Court, Railway Street, Hertford • Calton Court, Windsor Drive, Hertford • Parkside, Vicerons Place, Bishops Stortford Hertsmere • Barley Close, Bushey • Fountain Court, Brook Road, Borehamwood • Collins Court and Storey Court, Meadow Way, Bushey North Herts • Andersons House, Florence Street, Hitchin • Robert Humbert House, Rushby Mead, Letchworth • Temple Court, Woodland Way, Baldock • Mary Barfield (dementia specialist), Rochester Way, Royston • Peter Sell House, Desborough Road, Hitchin Tabor Court, Beech Hill, Letchworth Stevenage • Silkin Court, Campkin Mead, Stevenage Watford • Rutland Lodge, Nascott Road, Watford • Dale Court, High Road, Leavesden • Lincoln Court, Haines Way, Leavesden Welwyn Hatfield • Chilton Green, Panshanger, Welwyn Garden City • Swan Field Court (dementia specialist), School Lane, Welwyn • Woodside House, Bridge Road, Welwyn Garden City

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Specialist services Learning disability As part of Hertfordshire County Council, Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support. You can get help and advice on problems you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do; and helping others to care for you. Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists; and your doctor. Teams will also help you get advice and support from advocacy services: the Department for Education; the Department for Work and Pensions; Jobcentre Plus; the Housing Department and the police. If you are a family carer they can also assess your needs and help you support the person you care for.

Supported Living Supported Living is a term generally used to describe situations in which people (often disabled adults) usually rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in a residential care home. Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property.

Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24 hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology such as telecare equipment (discussed further on page 19) that ensures an emergency response and helps keep people safe. For further information speak to Health and Community Services on 0300 123 4042 or contact your local team for further information. • Broxbourne and East Herts Community Learning Disability Team Farnham House Six Hills Way Stevenage SG1 2FQ Tel: 01438 843111 Fax: 01438 843123 Email: eastherts.ld@hertfordshire.gov.uk • Dacorum Community Learning Disability Team Apsley 2 Brindley Way Hemel Hempstead HP3 9BF Tel: 01442 454444 Fax: 01442 454422 Email: dacorum.ld@hertfordshire.gov.uk • Hertsmere Community Learning Disability Team Apsley 2 Brindley Way Hemel Hempstead HP3 9BF Telephone: 01442 454242 Fax: 01442 454244 Email: hertsmere.ld@hertfordshire.gov.uk • North Herts and Stevenage Community Learning Disability Team Farnham House Six Hills Way Stevenage SG1 2FQ Tel: 01438 843222 • Fax: 01438 843234 Email: ld.nh&stevenage@hertfordshire.gov.uk

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• St. Albans Community Learning Disability Team Apsley 2, Brindley Way Hemel Hempstead HP3 9BF Tel: 01442 454444 Fax: 01442 454333 Email: stalbans.ld@hertfordshire.gov.uk • Watford and Three Rivers Community Learning Disability Team Apsley 2 Brindley Way Hemel Hempstead HP3 9BF Tel: 01442 454343 Fax: 01442 454333 Email: watfordthreerivers.ld@hertfordshire.gov.uk • Welwyn Hatfield Community Learning Disability Team Farnham House Six Hills Way Stevenage SG1 2FQ Tel: 01438 843111 Fax: 01438 843123 Email: welwynhatfield.ld@hertfordshire.gov.uk Non-council support Guideposts Trust Listens to and supports adults with learning difficulties to access their own community activities and lead fuller, more independent lives. • Guideposts Trust (Hertfordshire) Eastern Regional Office 82a High Street Ware SG12 9AT Tel: 01920 484946 Email: guideposts.ware@guidepoststrust.org.uk Web: www.guidepoststrust.org.uk

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The Community Mental Health Teams (CMHT) are a communitybased assessment and treatment service for people with mental health conditions aged between 18 to 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 6. For contact details of our local team, please visit: www.hpft.nhs.uk/our-services/area-directoryand-contacts Out-of-hours mental health helpline For out-of-hours advice and telephone support from a mental health professional, please call the helpline on 01438 843322. This service operates through the night from 5pm until 9am on weekdays, and around the clock at weekends and on Bank Holidays. The service is available to service users and carers within the Hertfordshire Partnership NHS Foundation Trust for advice and support outside office hours.

Scope Offers free, impartial and expert information, advice and support to disabled people and their families, 9am - 5pm weekdays. Freephone: 0808 800 3333 Email: helpline@scope.org.uk Web: www.scope.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts Guideposts Clients at Guideposts’ mental health services have linkworkers who work with people on a one-to-one basis, providing support and encouragement that they may need to fulfill their goals and achievements. • Mental Health Services (Hertfordshire) Henry Smith House 3-5 Estcourt Road Watford WD17 2PT Tel: 01923 223554 Fax: 01923 245288 Email: hsh@guidepoststrust.org.uk Guideposts Watford also provides support for people in crisis, and emotional support and long term care to individuals who feel isolated and alone. Contact Guideposts Watford on 01923 223554 for details of how they can help support you when you need it most. Herts Mind Network is a mental health organisation providing a diverse range of recovery orientated services and works with adults from the age of 18 years with no upper age limit. • Herts Mind Network Infoline: 0203 727 3600 Email: info@hertsmindnetwork.org Web: www.hertsmindnetwork.org Letchworth Mind A local Mind Association affiliated to the national charity Mind. Tel: 01462 673853 Email: tony111page@btinternet.com Web: www.letchworthmind.org.uk Mind in Mid Herts provides support, advice and information to individuals in Hertfordshire who are experiencing mental health issues. The organisation has a team of professional staff and volunteers who provide services from various localities.

• St Albans (Head office) 11 Hatfield Road, St Albans AL1 3RR Tel: 01727 865070 Fax: 01727 838545 • Hertford 1st Floor, The Hinds Room, The Seed Warehouse Hertford SG14 1PX Tel: 01992 584387 • Stevenage 13 Town Square, Stevenage SG1 1BP Tel: 01438 369216 • Welwyn Hatfield 3rd Floor, Campus West, Welwyn Garden City AL8 6AE Tel: 01707 326065

Physical disability If you have a physical disability or a long-term illness, Health and Community Services and other organisations in the independent and not-forprofit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer. The Older People and Physical Disabilities (OPPD) teams assess and manage care services for older people and people with physical disabilities living in hospital, in care homes or in the wider community. Initial requests and referrals for adult social care services are handled by the Customer Service Centre, which also provides information and advice to callers. Call Health and Community Services on 0300 123 4042. OPPD’s Community Teams will then work with anyone needing more detailed assessment or care management. As with all support from Health and Community Services, your needs must firstly be assessed (see page 7) to determine the best ways to support you; your carer can also have an assessment. You may wish to discuss your needs with your family doctor in the first instance.

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If eligible, support from Health and Community Services includes: allocation of a Personal Budget (see page 6); occupational therapists; help with equipment and adaptations your home; activities within the community; help at home, and with leaving hospital; short breaks; help if required to move into residential or nursing home care; and help for carers. If Health and Community Services arranges a care home placement for you, you should check a number of points. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commission’s standards (see page 51)? Does the staff team in the home have good links with the local Health and Community Services Care Management Team? Benefit update Since April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by a new Personal Independence Payment. How much you’ll get depends on how your health condition or disability affects you. For further information, visit www.gov.uk/pip

Sensory services The Sensory Services team, which includes rehabilitation workers and social workers, can provide information packs, advice and access to services as well as support from a network of national and local agencies. The team provides services to all adults and children in Hertfordshire who are: • blind or partially sighted or have a degree of sight loss; • deaf or hard of hearing or have a degree of hearing loss; or • deafblind or have a degree of dual sensory loss. If you care for someone with a sensory need the Sensory Services team can carry out an assessment of your needs as a carer to help you to continue to support them. Contact Health and Community Services for

further information on 0300 123 4042.

Advocates can help Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through difficult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care choices. They can be especially useful if you have a disability and you need to make your voice heard. Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Useful contacts North Herts People First Promote the rights of people with a learning disability and are there to listen to and support each other while they are doing this. Leyden House Leyden Road, Stevenage SG1 2BP Tel: 01438 759009 Email: admin@northhertspeoplefirst.com Web: http://peoplefirstltd.com POhWER (The Advocacy Agency) Provides free, confidential independent advocacy to users of care and community services across Hertfordshire. POhWER also provides the Independent Complaints Advocacy Service (ICAS) for Hertfordshire - free, confidential, independent advocacy support to anyone wishing to make a complaint about the NHS. Hertlands House Primett Road Stevenage Hertfordshire SG1 3EE Tel: 0300 456 2370 (Main office) Email: pohwer@pohwer.net Web: www.pohwer.net

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The End of Life Care Strategy ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’ 1 Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an Advance Care Plan so that every supporting service will be aware of the client’s wishes. All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the coordination and communication between different organisations involved in providing care for someone near the end of their life. East of England ABC End of Life Education Programme The NHS East of England is a free education programme, offered to all care home, primary and secondary health and social care staff not working in specialist palliative care but who do frequently play a major role in meeting palliative care needs. It developed from the NHS East of England Towards the Best Together Strategy and its End of Life vision ‘to ensure high quality,

integrated end of life care is available to all who need it, irrespective of diagnosis or place of care’. This programme is being delivered across East Anglia, Essex, Bedfordshire, Hertfordshire and Luton. ‘Preferred Priorities for Care’ (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. 1 ‘End of Life Care Strategy - promoting high

quality care for all adults at the end of life’ April 2008. Department of Health.

Useful websites – End of Life Care Compassionate Communities www.compassionatecommunities.org.uk aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathetic ear. Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Website has a comprehensive support section. www.dyingmatters.org NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing five things they want to do before they die. http://nhslocal.nhs.uk Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk

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Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk). There are two types of residential home: Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. This figure may change after April 2015, check with Health and Community Services after this date. See page 47 for more information on paying for your care in a care home. Care homes with nursing If you think you may need nursing care in a

home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £110.89 per week for the lower rate and £152.61 per week for the higher rate. This figure may change after April 2015, check with Health and Community Services after this date. For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline: 0800 389 2077.

Shaping the future of care homes...

Acacia Mews

Residential & Dementia Care Home | Hatfield

Acacia Mews Care Home, on St Albans Road East, opened early 2012. The home has been developed by Avery Healthcare and brings to Hatfield elder care provision from a national company with an award winning reputation. With daily activities, hotel standard interiors and dining, as well as the best in clinical care Acacia Mews offers: • Generously proportioned bedrooms with en-suite walk-in showers, toilet & flat screen TV • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Hair salon • Enclosed garden with raised beds.

For further details or to arrange a visit please call today 01707 278160

Manager Teresa Torres | www.acaciamewscarehome.co.uk | email: enquiries.acaciamews@averyhealthcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

Home 1

Fees per week: £

Home 2

Fees per week: £

Home 3

Fees per week: £

First impressions • • • • •

1 2 3

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

1 2 3

Staff

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? (Insert fees above right.) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

Accessibility

1 2 3

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

• • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room? • Does the home have a Nutrition Champion/Lead?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? • Is there a Dignity Champion? • Is there a Dementia Champion/Lead?

Visitors

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? A place to make tea/coffee whenever you want? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

1 2 3

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £............... £............... £............... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • What does the home do about personal engagement?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

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Activities/Engagement in care homes The word ‘activity’ can imply many different things but in the context of a care home it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Choosing what colour cardigan to wear can be an enjoyable activity to start the day. Watching your favourite TV programmes or listening to the birds sing might bring a smile. Attending an exercise class might make you feel better. All of these can be defined as ‘activities’.

Above all they can provide a point of interest, fun and challenge to each day. Lots of care homes now employ a dedicated Activity Coordinator. What they do and how varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high quality activity provision. Review the ‘Activities’ section of the care homes checklist on page 43 for questions to consider asking potential providers.

20 HCPA top tips for finding a good care provider Why should I look for a care provider with a fully trained workforce? To provide the best care, staff need to be knowledgeable, competent and confident. They also need to know how to use the training they are regularly receiving in practical situations. Your family member or loved one deserves to be treated with dignity and respect at all times and the care that they receive should focus particularly on their wellbeing, including preventative measures around health related issues. How do I find this out? 1. Ask a manager about their staff training programme. 2. Ask to see staff training records (these may need to be anonymised). 3. Watch for staff interaction with residents as you walk around the home. 4. Ask other residents how good the staff are. 5. Ask to see the activities programme. 6. Be on the lookout for compassion. Do staff look as if they really care? 7. Be alert to dignity issues: for example, are people covered up? 8. Do the residents look clean and tidy? 9. Ask to see menus and find out what nutritional training the staff receive.

10. Ask about falls prevention measures. 11. Talk to staff and ask them how they provide ‘person-centred care’. 12. Ask if there will be a life-story book made so that staff can get to know the resident. 13. Find out how many staff are on duty at any one time. 14. Ask to see training records of night staff specifically. 15. Ask a manager to tell you about the culture and check if it reflects the care you see. 16. Does the place look safe? Are there clear walkways and do staff clear them? 17. Do the staff involve residents in normal dayto-day activities such as laying the table? 18. Ask the staff how they manage difficult behaviours. 19. Chat to staff about the particular conditions of your loved one to check their knowledge. 20. And most importantly: do the current residents look happy, engaged and comfortable? For any further information or questions, please contact us on 01707 536020 or email us on admin@hcpa.info

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia in care homes Care homes and dementia According to the Alzheimerâ&#x20AC;&#x2122;s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia. Each person with dementia is a unique human being with individual emotional, physical and social needs and a set of hopes, aspirations and values. Meeting these needs with an individually tailored programme enables the person to experience the best possible quality of life. Subsequently, a good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning. The person with dementia will have an assessment and an on-going personalised care plan, agreed across health and social care that identifies a named care coordinator and addresses their individual needs. They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Power of Attorney and Preferred Priorities of Care. For more information on these see page 49.

championing dementia care best practice in the home? Further questions to consider are included in the residential dementia care checklist on page 46.

Design and technology The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment. Plenty of natural light and an easy way of finding oneâ&#x20AC;&#x2122;s way around the building and grounds are essential for minimising disorientation for residents.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.

It is important that care and support options are tailored to the needs of the individual. One size does not fit all. Some options can work well for one individual but prove to be stressful and unsuitable for another person. Make sure staff know the person you care for by providing life story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for. Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of

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Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 43. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia. Most importantly, do not be afraid to ask questions. This is always the best way to get information.

Home 1

p/w

Home 2

p/w

Home 3

p/w

Residents The best indication of a good home is that the residents appear happy and responsive. Are there rummage boxes around the home to stimulate residents? 1 2 3 Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different parts of the home such as dining room and bathroom. 1 2 3 The home’s policy about locking external doors. 1 2 3 Bedrooms You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. 1 2 3 Activities Residents should be stimulated without feeling stressed. Are reminiscence activities available? 1 2 3 Are residents able to compile memory boxes? 1 2 3

Do staff compile life story books including photographs and mementos? 1 2 3 Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3 Will the person with dementia have a member of staff particularly responsible for their care? 1 2 3 Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3 Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3 Is there a full assessment at home before a resident is admitted? 1 2 3

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for residential care Care funded by the council

Paying for your own residential care

Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital including savings is below £23,250 you may be entitled to financial support from your local authority. To find out more, contact Health and Community Services on 0300 123 4042.

Self-funding If you are self-funding your care because you are not eligible for local authority funding there are other forms of financial assistance you may be entitled to.

If eligible and you have capital below £14,250 you will be entitled to maximum support contributing your income less £23.50 per week retained for personal expenses. If you have capital between £14,250 and £23,250 you must pay a capital tariff of £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or incapacitated, or a child under 16 years who you maintain or a separated partner who is a lone parent. Do I have a choice of care home if the council is paying? Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs. What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to top-up your fees as long as they are able to do so over the long term. You are not allowed to top up the fees yourself from capital below £23,250. For more information on third party payments see page 48. My partner needs care, how does this financially affect me? The local authority will take into account 50% of any joint savings therefore, to accelerate financial help, it is better to have separate single accounts meeting care costs paid from the account of the person in the care home.

Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Do I have to sell my property? No, the local authority may lend you the money to pay for your care charged against your property value. However, they could limit how much they will pay and it could adversely affect your welfare benefit entitlements. Speak to Health and Community Services on 0300 123 4042 to find out more. Do I have to pay Council Tax on an empty property? If you move into a care home and your property is left empty then you should receive full exemption from Council Tax until it’s sold. Is there any financial help that is not means tested? Attendance Allowance is a non-means tested, non-taxable allowance paid at the lower rate of £54.45 for those needing care by day or night and, at a higher rate of £81.30 for those needing care by day and night. Whether your stay is temporary or permanent if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC), sometimes called Funded Nursing Care, towards the cost of your nursing care, paid directly to the home at £110.89 per week. If your needs are primarily health care needs, you may be entitled to full funding

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from your local Clinical Commissioning Group following an assessment under their continuing care eligibility criteria. This figure applies to England only. What happens if I move into a care home independently and run out of money? If you think that your your capital including savings is going to reduce to £23,250 or below you should seek local authority assistance. It is better to make the council aware of the likelihood of this happening in advance of it occurring. Be aware that if the home you are in costs more than the local authority usually pays and won’t reduce its fees, you could be in the difficult position of either finding a source of topup or seeking less expensive accommodation. If there is a likelihood of running out of money it’s important that you arrange an assessment of your care needs with Health and Community Services to ensure they are aware of your situation. Also check if the care home owner can continue to accommodate you at the local authority's funding rates or if they will require a third party top-up. What can I do to avoid this situation? There are ways of meeting care costs for as long as you need care whilst using up only part of your capital. For example, the use of Immediate Need Care Fee Payment Plans can contribute towards capping the cost and, as so many older people wish, enabling an inheritance to be left for the family. The important thing is not to try to do it alone, always seek professional advice. Figures mentioned here may change over the lifetime of this Directory.

Contracts Before you sign any contract prior to moving into a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should seek professional advice.

Third party payments If you are eligible for local authority support and the home you choose costs more that the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make an additional payment. If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make an additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘topup’ or ‘third party contribution’. The law says that you are not allowed to make this additional payment yourself, except in limited circumstances. Therefore, the additional payment has to be made by someone else, for example, a family member or charity. Before anyone agrees to make additional payments on your behalf they should be aware that the amount could change, usually increase, once a year and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should seek help and advice via Health and Community Services by calling 0300 123 4042. Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement. Because the financing of care is a complex area it is advisable to contact the social worker who is arranging your placement with you or Health and Community Services to ask for advice and individual guidance. If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Hertfordshire County Council, before the

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels.

If you are already a resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

Important information This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area.

Visit www.carechoices.co.uk for further assistance with your search for care

Charitable support The voluntary sector is made up of charitable, not-for-profit organisations. Charities help people of all ages, backgrounds, cultures, religions and ethnic origins, in many ways, often when the State cannot do so. If you or someone you know is struggling to meet the costs of care, there may well be a charity which could provide some help without affecting benefit entitlements. Occupational benevolent funds The occupational benevolent sector excels in ‘communities of interest’. These include people wanting to live in a religious setting, or those looking for voluntary sector homes and housing with an ethos allowing them to share their lives with like-minded individuals. For example, a person who has spent their life as a professional may be seeking housing or care amongst other professional people. Another may have spent a working life in a motor factory and now wants to live amongst others with the same working background. Occupational benevolent funds make sure that their assistance will not affect any state benefits and they can often help people in difficulties to claim all the allowances to which they’re entitled. Older peoples’ Pension Credit will not be affected by a grant from a benevolent fund. Charities can’t help if what is required is already available on the National Health Service, or covered by state benefits or the local council’s social or other services, but they can often enhance basic provision.

• Hospitality Action: offers assistance to all who work, or have worked within hospitality in the UK and who find themselves in crisis. Tel: 0203 004 5500; (Grants): 0203 004 5507 www.hospitalityaction.org.uk • The Book Trade Charity: practical, emotional and financial support to anyone who works or has worked in the book trade, as well as their dependents. Tel: 01923 263128 www.booktradecharity.org.uk • The Printing Charity: assists those with a connection to the printing trade. Tel: 01293 542820 www.theprintingcharity.org.uk • The Royal Agricultural Benevolent Institution: helps members of the farming community suffering hardship. For confidential help and advice call the RABI Helpline on 0300 303 7373 or email: info@rabi.org.uk www.rabi.org.uk

Some examples include: • Association of Charitable Organisations (ACO): the national UK umbrella body for trusts and foundations that give grants and welfare support to individuals in need. Head office: 0207 255 4480 www.aco.uk.net • Help Musicians UK: support for those who have worked or are working in the music profession. Tel: 0207 239 9100 www.helpmusicians.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Comments, compliments and complaints If you use a home care agency or move into a care home you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. Visit www.hertsdirect.org for information about how to complain about council services. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission (see adjacent for more information about the CQC). If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to complain to your social worker/care manager or the departmentâ&#x20AC;&#x2122;s designated complaints manager. If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils

and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way.

Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. CQC holds and publishes up-to-date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each provider is given a quality rating on how it rates against national essential standards of quality and safety. Each serviceâ&#x20AC;&#x2122;s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience. For any enquiries contact CQC by telephone: 0300 061 6161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA

Visit www.carechoices.co.uk for further assistance with your search for care

When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Out-of-county care Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is state-funded, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice. For information on care provision in Hertfordshire and other regions, contact this Directory's helpline on freephone 0800 389 2077 with details of your requirements.

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. What is adult abuse? Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management. Who might be causing the abuse? The person who is responsible for the abuse may be known to the person abused and could be: • a paid carer or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits vulnerable people. If you think someone is being abused call Hertfordshire County Council’s Health and Community Services Department on 0300 123 4042. Your concerns will be taken seriously and will receive prompt attention, advice and support.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved, Health and Community Services will work with them and with you to support you. If you are worried about contacting the police you can contact Health and Community Services on 0300 123 4042 to talk things over first. If immediate action is needed dial 999. You can also: • Contact the Care Quality Commission (CQC) on 0300 061 6161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services. • Let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next. The Disclosure and Barring Service There is a barring system for all those intending to work, or working with children and vulnerable adults.

the Independent Safeguarding Authority (ISA) merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. This new organisation will provide a joined up, seamless service combining the criminal records checking and barring functions. For disclosure information and services, visit the DBS homepage: www.gov.uk/dbs Care home owners, home care agencies and employment agencies which supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the Disclosure and Barring Service (DBS). Requests for such checks must be made to the DBS. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? In 2012, the Criminal Records Bureau (CRB) and

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WHAT ARE THE CARE OPTIONS? WHATWILL ARE ITHE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? HOW I KNOW WHICH TO CHOOSE? WHATWILL IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 WHAT ARE THE CARE OPTIONS? CALL CARE SELECT MORE INFORMATION: HOW WILL I FOR KNOW WHICH TO CHOOSE?

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CALL CARE SELECT FOR MORE INFORMATION:

Residential care in Hertfordshire This Directory is divided into the geographical areas listed on this map.

Broxbourne 55

North Hertfordshire

Dacorum

St Albans

East Hertfordshire

Stevenage 70

Welwyn Hatfield

Three Rivers

Hertsmere 61

Watford 72 Home care providers can be found on page 31.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care home providers What does HCPA Membership Plus mean? Hertfordshire Care Providers Association (HCPA) helps care providers to reach high standards of quality. HCPA’s ‘Membership Plus’ shows how much members engage with the work of HCPA. This new membership model has the bonus of allowing people to see if care providers are Bronze, Silver or Gold status - this tells you exactly how much the provider engages: keeping upto-date through meetings and bulletins (Bronze); learning tailored leadership skills (Silver); and engaging an impartial quality assurance (Gold). You will notice throughout this publication that some members have the HCPA logo beside their name – these are the care providers who engage with HCPA around quality. Care providers are often moving up the ‘Membership Plus’ system, so when you visit/make contact with a provider you can ask them what engagement level they are at.

Broxbourne care homes BRENT COTTAGE  Admirals Walk Hoddesdon EN11 8AB Tel: 01992 467450 CROMWELL AVENUE, 9  Cheshunt EN7 5DJ Tel: 01992 622032

LDA

LAMMASMEAD  61 Lammasmead Wormley Broxbourne EN10 6PF Tel: 01992 421020

LDA

NEWGRANGE RESIDENTIAL HOME  Cadmore Lane Cheshunt EN8 9JX Tel: 01992 642449

LDA

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FOURFIELDS Rosedale Way Flamstead End Cheshunt EN7 6HR Tel: 01992 624343 Advert page 62 OP D PD

OLD GRANGE College Road Cheshunt EN8 9LT Tel: 01992 633694

GRANGE CARE SERVICES LTD 27 Flamstead End Road Cheshunt EN8 0JA Tel: 01992 638591

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ROSEVALE, 15 (LIFE OPPORTUNITIES TRUST) Hoddesdon EN11 8NR Tel: 01992 443189 OP D PD LDA SI

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ST CATHARINE’S CARE HOME  24 St Catharine’s Road Broxbourne EN10 7LE Tel: 01992 462224

HASLEWOOD AVENUE, 1 Hoddesdon EN11 8HT Tel: 01992 479171 HOLLIES, THE  11 St Catherine’s Road Broxbourne EN10 7LG Tel: 01992 445044

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WESTMEADE  69 Westmeade Close Cheshunt EN7 6JR Tel: 01992 629963

LDA

Broxbourne care home with nursing KINGFISHER NURSING HOME Emmanuel Lodge College Road Cheshunt EN8 9NQ OP PD Tel: 01992 627939 Advert page 56

Useful questions to ask providers feature in the care homes checklist on page 43.

DUNSLAND HOUSE Dunsland House is a large Victorian family house now modified to suit the current needs of a modern Care Home. It is situated centrally and within walking distance of the historic town of Berkhamsted.

Friars Mead Friars Mead provides residential care of the highest standard, providing personal care to 26 elderly residents. We also offer weekly doctor visits, a hairdresser and regular visits from the optician, chiropodist & dentist.

Small and friendly home

The accommodation consists of spacious rooms particularly in the older part of the house and all have en-suite facilities. Five rooms have private bathrooms.

Tel: 01442 866703 Fax: 01442 862559 Email: dunslandhouse@aol.com Web: www.dunslandhouse.co.uk

For further information or to arrange a visit: Abbeyfield Hertfordshire Residential Care Society Friars Mead, Rockliffe Avenue, Kings Langley WD4 8DR 5 Shrublands Road, Berkhamsted, Hertfordshire HP4 3HY

Registered Charity No. 22428R

Tel: 01923 270304 Email: friars.mead@btopenworld.com Website: www.friarsmead.com

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0208 457 457 2779 2779 0208

www.westgatehealthcare.co.uk www.westgatehealthcare.co.uk info@westgatehc.co.uk

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info@westgatehc.co.uk

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HERTFORDSHIRE

BUCKINGHAMSHIRE

LONDON

Looking Looking for for quality quality care... care... 

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                 

 “Excellent care, staff  are very kind and caring and the food is  excellent. I have been  a resident for 11 years  and do not want to go  anywhere else.” 

...why not not give give us us aa call? call? ...why 

  Westgate Healthcare is a family run care group providing award winning care across   Hertfordshire. We have earned an excellent reputation and offer a range of care such   as nursing, residential and dementia care. 

   Ashview Burford House House Nursing Nursing Home Home Burford Kingfisher Nursing Nursing Home Home Kingfisher Ashview Nursing Nursing Home Home Chorleywood, WD3 5SQ Widford Chorleywood Cheshunt, EN8 9NQ Cheshunt Widford, SG12 8RQ  01923 282 282 818) 818 (01279 842 458) (01923 01992 627 627 939) 939 (01992 01279 842 458  Pauls Care Centre Westgate House House Care Care Centre Centre Westgate St St Pauls Care Centre  Hemel Hempstead, HP2 5XW Ware, SG12 7LP Hemel Hempstead 01442 170 (01442 229229 170)

Ware 01920 426 426 100) 100 (01920

RN H A EG

IS T E R E

Award winning  The Care Employer Award Winner Care The Frontline Leader Award Winner    NUR S ING HOME

O C IAT IO N

Dacorum care homes ADEYFIELD ROAD, 39  Hemel Hempstead HP2 5DP Tel: 01442 251840

OP PD LDA YA

NASCENT HOUSE London Road Apsley Hemel Hempstead HP3 9ST Tel: 01442 251366

ASHLEY CLOSE, 1–2  Bennetts End Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA YA

QUEENSWAY HOUSE Jupiter Drive Hemel Hempstead HP2 5NP Tel: 01442 266088 Advert page 66

ASHLYNS CARE HOME  Chesham Road Berkhamsted HP4 2ST Tel: 01442 870565

OP D PD

QUINCE HOUSE 77 Adeyfield Road Hemel Hempstead HP2 5DZ Tel: 01442 248316

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ROBIN HOOD HOUSE  Nettleden Road Little Gaddesden HP4 1PL Tel: 01442 842759

CHERRY TREE MANOR 8 Great Road Hemel Hempstead HP2 5LB Tel: 01442 217621 Advert page 66 DUNSLAND HOUSE 5 Shrublands Road Berkhamsted HP4 3HY Tel: 01442 866703 Advert page 55 FRIARS MEAD Rockliffe Avenue Kings Langley WD4 8DR Tel: 01923 270304 Advert page 55 GREEN LANE, 17 Leverstock Green Hemel Hempstead HP2 4SA Tel: 01442 230384

OP D

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ROSE, THE 192 Fletcher Way Hemel Hempstead HP2 5SA Tel: 07983 329447

ST AGNELL’S HOUSE Cupid Green Lane Hemel Hempstead HP2 7HH Tel: 01442 215805

LDA YA

LDA

ST JOSEPH’S CARE HOME  Aylesbury Road Tring HP23 4DH Tel: 01442 823159

PD LDA

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HIGHVIEW LODGE CARE HOME Cherry Orchard Gadebridge Hemel Hempstead HP1 3SD Tel: 01442 239733 Advert outside back cover OP D PD SI

SYBDEN (TURNING POINT) Pipers Hill Great Gaddesden HP1 3BY Tel: 01442 269986

LDA YA

JASMINE HOUSE 41 Hillfield Road Hemel Hempstead HP2 4AB Tel: 01442 253398 LDA MH YA

TEWIN ROAD, 1 Leverstock Green Hemel Hempstead HP2 4NU Tel: 01442 214796

PD LDA

LIME TREE MANOR RESIDENTIAL HOME  171 Adeyfield Road Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD

WALSINGHAM, 1–2 ASHLEY CLOSE Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA MH YA

LODGE CARE HOME, THE  5 Broad Street Hemel Hempstead HP2 5BW Tel: 01442 244722 MOUNTBATTEN LODGE Old Crabtree Lane Hemel Hempstead HP2 4EX Tel: 01442 244188 Advert page 62

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WESTBROOK HOUSE Cupid Green Lane Hemel Hempstead HP2 7GH Tel: 01442 264965

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Dacorum care homes with nursing ALEXANDRA CARE HOME 46 Alexandra Road Hemel Hempstead HP2 5BP Tel: 01442 246775 OP D YA

ST PAUL’S CARE CENTRE Long Mimms Hemel Hempstead HP2 5XW Tel: 01442 229170 Advert page 56

KILFILLAN HOUSE NURSING HOME Graemesdyke Road Berkhamsted HP4 3LZ Tel: 01442 817087 Advert page 69 OP D PD LDA MH SI YA AD

WATER MILL HOUSE CARE HOME Rose Lane, Hemel Hempstead, HP3 9TE Tel: 01442 899000 Advert page 58

OP D PD SI

OP D PD SI YA

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Water Mill House Care Home Nursing, Residential & Dementia Care Rose Lane (off Red Lion Lane), Hemel Hempstead, Herts HP3 9TE www.watermillhousecarehome.co.uk

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East Hertfordshire care homes AMBLESIDE (TURNING POINT) Wengeo Lane Ware SG12 0EQ Tel: 01920 460415

OP PD LDA YA

APTON ROAD, 34 Bishops Stortford CM23 2SN Tel: 01279 755656

LDA

ASHWOOD CARE HOME New Road Ware SG12 7BY Tel: 01920 468966 Advert outside back cover OP D PD SI BEANE RIVER VIEW 1 Beane View Port Vale Hertford SG14 3UD Tel: 01992 503619 Advert page 62 BELMONT VIEW Hailey Lane Hailey Hertford SG13 7PB Tel: 01992 450304 Advert page 62

OP D PD

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CHURCH ROAD, 7 (ROYAL MENCAP SOCIETY) Bengeo Hertford SG14 3DP Tel: 01992 501266 ELMHURST Windhill Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 62

LDA

OP D LDA

HIGHFIELD CARE HOME  34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508

HILLVIEW CARE HOME 17 Collett Road Ware SG12 7LY Tel: 01920 469428

ISABEL COURT 1–6 Isabel Court Walton Road Hoddesdon EN11 0LQ Tel: 01992 468652

LDA

LIBURY HALL  Great Munden Ware SG11 1JD Tel: 01920 438224

OP MH

POPIS GARDENS, 1 & 2 King George Road Ware SG12 7DU Tel: 01920 485030

OP PD LDA MH

SOUTH ROAD, 38 (HF TRUST) Bishops Stortford CM23 3JJ Tel: 01279 461131

LDA

WARE ROAD, 49 Hertford SG13 7ED Tel: 01992 501288

LDA

WILLOWTHORPE CARE HOME  High Street Stanstead Abbotts SG12 8AS Tel: 01920 871811

OP D

East Hertfordshire care homes with nursing ASHVIEW NURSING HOME Ware Road Widford Nr Ware SG12 8RQ Tel: 01279 842458 Advert page 56

OP PD

BROAD OAK MANOR NURSING HOME Broad Oak End Bramfield Road Hertford SG14 2JA Tel: 01992 551900

OP D

CONEWOOD MANOR 60 Dunmow Road Bishops Stortford CM23 5HL Tel: 01279 657933 OP D YA GARDENS NEUROLOGICAL CENTRE High Wych Road High Wych Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YA HIGHFIELD CARE HOME  34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508

JACOB’S NEUROLOGICAL CENTRE High Wych Road High Wych Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YA

NIGHTINGALE NURSING HOME 85 New Road Ware SG12 7BY Tel: 01920 463123

PREMIER COURT RESIDENTIAL AND NURSING HOME Thorley Lane East Thorley Bishops Stortford CM23 4BH Tel: 01279 883619 Advert page 69 OP D MH ST ELIZABETH’S CARE HOME WITH NURSING Perry Green Much Hadham SG10 6EW Tel: 01279 843451 Advert page 60 WESTGATE HOUSE CARE CENTRE Tower Road Ware SG12 7LP Tel: 01920 426100 Advert page 56

LDA

OP D PD SI

Useful questions to ask providers feature in the care homes checklist on page 43.

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Welwyn Hatfield care homes 10 NIMROD DRIVE 10 Nimrod Drive Hatfield AL10 9LS Tel: 01707 258342 ACACIA MEWS St Albans Road East Hatfield AL10 0FJ Tel: 01707 278160 Advert page 42

LDA YA

HEATH LODGE Danesbury Park Road Welwyn AL6 9SN Tel: 01438 716180 Advert page 66

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HILLCREST  10 Great North Road Welwyn Garden City AL6 0PL Tel: 01438 718081 OP PD LDA SI YA

LDA

HOMESIDE  6-8 Great North Road Welwyn AL6 0PL Tel: 01438 716442 OP PD LDA SI YA

BLOSSOM HOUSE  134 Auckland Road Potters Bar EN6 3HE Tel: 01707 659809

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BROADVIEW  6-8 Great North Road Welwyn AL6 0PL Tel: 01438 712572 OP PD LDA SI YA

HONISTER Ellenbrook Lane Hatfield AL10 9RW Tel: 01707 274918

CLOCK TOWER MEWS The Causeway Morven Park Potters Bar EN6 5HA Tel: 01707 662253 PD LDA

HYDE VALLEY HOUSE Hyde Valley Welwyn Garden City AL7 4ND Tel: 01707 379700 Advert page 62

COACH HOUSE, THE Old Rectory Drive Hatfield AL10 8AE Tel: 01707 263903

JUBILEE HOUSE CARE TRUST (JONQUIL CLOSE)  29 Jonquil Close Welwyn Garden City AL7 3HX Tel: 01707 391113 PD LDA YA

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DUGDALE HOUSE 1 Santers Lane Potters Bar EN6 2BZ Tel: 01707 642541

LDA

ELIZABETH HOUSE RESIDENTIAL CARE HOME  Elizabeth Close Moors Walk Welwyn Garden City AL7 2JB Tel: 01707 338821 OP D FIRS, THE 77 The Causeway Potters Bar EN6 5HL Tel: 01707 662299 GOMBARDS  6 London Road Welwyn AL6 9EL Tel: 01483 712892 GREENACRES Wellfield Close Hatfield AL10 0BU Tel: 01707 280500 Advert page 62

LDA MH SI YA

H O M E

W I T H

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JUBILEE HOUSE CARE TRUST (LINCOLN CLOSE)  20/21/22 Lincoln Close Welwyn Garden City AL7 2NN Tel: 01707 376460 LDA YA MAYFAIR LODGE The Walk Potters Bar EN6 1QN Tel: 01707 871800 Advert page 62

St Audrey’s

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www.heritagecare.co.uk

St Audrey’s is an exceptional residential care home for 38 people in the picturesque village of Old Hatfield. Set in the grounds of Hatfield House discover why St Audrey’s is a truly special place to live.

“Every day here is a good day” St Audrey’s resident For further details please contact us

PD LDA

Tel: 01707 272264

or email StAudreys@heritagecare.co.uk

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ST. ELIZABETH’S C A R E

OP D

N U R S I N G

Caring for people with epilepsy, autism and other complex needs since 1903.

Church Street, Old Hatfield, Hertfordshire, AL9 5AR

Elizabeth’s adult care

Set in safe and spacious grounds, St. Elizabeth’ s offers residential care, respite services and day opportunities to adults 18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person-centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and off site comprising of over 30 activities Tel: 01279 843451 • Four innovative Social Enterprises, providing vocational experience in horticulture, art E: enquiries@stelizabeths.org.uk and ceramics, making and selling jewellery, and producing our own apple juice. St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

www.stelizabeths.org.uk

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Welwyn Hatfield care homes continued MEADOWS SHORT BREAK CENTRE, THE  19–21 Grove Meadow Welwyn Garden City AL7 2BE Tel: 01707 373759 PD LDA YA

ST ANDREW’S CARE HOME  Great North Road Welwyn Garden City AL8 7SR Tel: 01707 324208

MINIMS, THE 12 & 31 The Minims Wellfield Road Hatfield AL10 0AW Tel: 01707 257098 OP PD LDA

ST AUDREY’S Church Street Old Hatfield AL9 5AR Tel: 01707 272264 Advert page 60

MYMWOOD LIFESKILLS CENTRE Shepherds Way Brookmans Park AL9 6NN Tel: 01707 393939 OP PD LDA MH

ST MICHAEL’S HOUSE Holwell Road Welwyn Garden City AL7 3SF Tel: 01707 320273

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NIMROD DRIVE 4 Nimrod Drive Hatfield Hertfordshire AL10 9LS Tel: 01707 265639 LDA YA

ST PETER’S HOME 13 Louvain Way Watford WD25 7EH Tel: 01923 673305

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OAK COTTAGE 4 Wilkins Green Lane Hatfield AL10 9RT Tel: 01707 269594

STANBOROUGH LODGE  Great North Road Welwyn Garden City AL8 7TD Tel: 01707 275917

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OASIS LODGE RESIDENTIAL CARE HOME  13 Dugdale Hill Lane Potters Bar EN6 2DP Tel: 07946 253241 LDA YA

THREE OAKS CARE HOME LTD 14 Gwynfa Close Welwyn AL6 0PR Tel: 01438 712939

SEWELLS, 6A (LIFE OPPORTUNTIES TRUST) Welwyn Garden City AL8 7AQ Tel: 01707 321344 OP D PD LDA

WILLOWS, THE 197 Darkes Lane Potters Bar EN6 1AA Tel: 01707 659205

SHERWOOD COURT The Common Hatfield AL10 0NX Tel: 01707 262405 LDA

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Useful questions to ask providers feature in the care homes checklist on page 43.

Welwyn Hatfield care homes with nursing AUTUMN VALE CARE CENTRE Danesbury Park Road Welwyn AL6 9SN Tel: 01438 714491 Advert page 66 HATFIELD NURSING HOME Tamblin Way Hatfield AL10 9EZ Tel: 01707 255270

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HOWE DELL MANOR Old Rectory Lane Hatfield AL10 8AE Tel: 01707 263903

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ST CHRISTOPHER’S NURSING HOME Drakes Way Hatfield AL10 8XY Tel: 01707 818232 Advert page 69

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BUSHEY HALL ROAD, 31  Bushey WD23 2EE Tel: 01923 219280

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Hertsmere care homes ABBEY LODGE  3 Finch Lane Bushey WD23 3AH Tel: 0208 950 7164 ALDENHAM ROAD, 122 Watford WD23 2ET Tel: 01923 237770 BAKER STREET, 86  Potters Bar EN6 2EP Tel: 01707 642542

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BUSHEY HALL ROAD, 29  Bushey WD23 2EE Tel: 01923 630385

LDA

CELIA JOHNSON COURT  Gregson Close Borehamwood WD6 5RG Tel: 0208 207 3700

FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10–20 Cardinal Avenue Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YA

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What makes an ideal care home? A friendly, stimulating atmosphere for older people Providing the human warmth to help you enjoy life in a comfortable, homely environment Cambridgeshire

Well trained, caring staff We choose dedicated staff for whom caring is not just a job, but a vocation

A convenient, central location

LETCHWORTH GARDEN CITY LUTON

All our homes are located in the heart of their local communities

Hertfordshire A1(M) M1

Find it,

in one of our 24 homes in Hertfordshire

HODDESDON

M25

• Residential, Respite and Day Care • Competitive fee rates, not for profit • Accredited providers of Specialist Dementia Care

For information on any of our homes or our care services:

www.quantumcare.co.uk

Tel: 01707 393293 email: info@quantumcare.co.uk

Hertsmere care homes continued GANWICK HOUSE Waggon Road Barnet EN4 0PH Tel: 0208 447 1155

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GREENHILL CARE HOME  Waggon Road Barnet EN4 0PH Tel: 0208 449 8849

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GROVE HOUSE & GROVE LODGE 13 & 14 Norton Close Borehamwood WD6 5DW Tel: 0208 953 6443 HEATH HOUSE Elstree Road Bushey Heath WD23 1GH Tel: 0208 901 0900 Advert page 62 HOUNDSWOOD HOUSE CARE HOME Harper Lane Radlett WD7 7HU Tel: 01923 856819

LDA

MANOR ROAD, 30 Potters Bar EN6 1DQ Tel: 01707 663908

LDA

MEAD, THE Castleford Close Allerton Road Borehamwood WD6 4AL OP D PD Tel: 0208 953 8573 Advert page 62 SHENLEYBURY HOUSE LTD  Black Lion Hill Radlett WD7 9DE Tel: 01923 859238

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SUNRISE SENIOR LIVING ELSTREE LTD Edgewarebury Lane Elstree WD6 3RG Tel: 0203 236 0100

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VILLA SCALABRINI  Green Street Shenley WD7 9BB Tel: 0208 207 5713

LITTLEDENE HOUSE 54 Bushey Grove Road Bushey WD23 2JJ Tel: 01923 245864

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WILTON LODGE RESIDENTIAL HOME  73–77 London Road Shenley Radlett WD7 9BW OP D PD Tel: 01923 858272

Hertsmere care homes with nursing BUSHEY HOUSE BEAUMONT CARE HOME 57/59 High Street Bushey WD23 1QN OP PD YA Tel: 0203 394 0989 Advert page 70

HOUNDSWOOD HOUSE CARE HOME  Harper Lane Radlett WD7 7HU Tel: 01923 856819

COOPERSCROFT RESIDENTIAL & NURSING HOME  Coopers Lane Road Potters Bar EN6 4AE OP D YA Tel: 01707 644179

KESTREL GROVE NURSING HOME  Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329

ELSTREE LAWNS SPECIALIST NURSING HOME Barnet Lane Elstree WD6 3RD Tel: 0203 553 7812 Advert page 69

NEW COURT PLACE 99 Whitehouse Avenue Borehamwood WD6 1HB PD LDA YA Tel: 0208 238 6990

FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD  10–20 Cardinal Avenue Borehamwood WD6 1EP OP D PD SI YA Tel: 0208 236 2000

WILTON HOUSE RESIDENTIAL AND NURSING HOME  73–77 London Road Shenley Radlett WD7 9BW OP D PD Tel: 01923 858272

HILL HOUSE CARE CENTRE Elstree Hill South Elstree WD6 3DE Tel: 0208 236 0036 Advert page 69

OP PD YA

OP D PD YA

OP D

Useful questions to ask providers feature in the care homes checklist on page 43.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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North Hertfordshire care homes ASHWOOD PLACE Sunnyside Close Hitchin SG4 9JG Tel: 01462 435135

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BALDOCK CORE AND CLUSTER Office 17-18 Cloisters 10 Hitchin Street Baldock SG7 6AE Tel: 01462 491141 OP PD LDA MH BRICKFIELDS COTTAGE (TURNING POINT) Hare Street Road Buntingford SG9 0AB Tel: 01763 289230 BURLEIGH HOUSE 41 Letchworth Road Baldock SG7 6AA Tel: 01462 893216 Advert below

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ELMSIDE Elmside Walk Hitchin SG5 1HB Tel: 01462 451737 OP D FOXHOLES CARE HOME Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover

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FREEMAN HOUSE Radburn Way Letchworth SG6 2LH Tel: 01462 488000 Advert page 62

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GOSMORE NURSING & CARE CENTRE Hitchin Road Gosmore SG4 7QH Tel: 01462 454925

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GUYSFIELD RESIDENTIAL HOME Willian Road Willian Letchworth SG6 2AB Tel: 01462 684441

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LUKE’S PLACE The Old Estates Office Putteridge Park Luton LU2 8LD Tel: 01582 458201

PD LDA YA

MARGARET HOUSE (BARLEY)  Church End Barley Nr Royston SG8 8JS Tel: 01763 848272

MILLCROFT Royston Road Barkway Royston SG8 8BU OP PD LDA YA Tel: 01763 848306 MILFORD LODGE CARE HOME  Priory End Hitchin SG4 9AL Tel: 01442 236020 MINSDEN Wratten Road West Hitchin SG5 2AU Tel: 01462 450703 Advert page 62

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NEVETTS Bowling Green Lane Buntingford SG9 9DF Tel: 01763 271737 Advert page 62

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OSBOURNE COURT CARE HOME Park Drive Baldock SG7 6EN Tel: 01462 896966

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RICHARD COX HOUSE Dog Kennel Lane Royston SG8 7AB Tel: 01763 249111 Advert page 62

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OP D

HARDY DRIVE, 23 Royston SG8 5LZ Tel: 01763 243684

LDA

SLOE HILL RESIDENTIAL HOME  Mill Lane St Ippoyts SG4 7NN Tel: 01462 459978

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STAMFORD AVENUE, 28 28 Stamford Avenue Royston SG8 7DD Tel: 01763 236167

ING

BURLEIGH HOUSE

I DW

Residential Care Home

AR AW

41 Letchworth Rd, Baldock, Herts SG7 6AA Tel: 01462 893216 Email: enquiries@burleigh-house.com

www.burleigh-house.com

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PROVIDENCE COURT Providence Way Baldock SG7 6TT Tel: 01462 490870 Advert page 62

HALCYON DAYS The Old Rectory Graveley Hitchin SG4 7LU Tel: 01438 315588 Advert page 66

HIGHBURY RISE  6 Highbury Road Hitchin SG4 9RW Tel: 01462 437495

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LDA MH YA

• Award winning specialist dementia and residential care home • “Accredited” care home for Herts. CC • Long term, respite and day care provided • Experienced management and highly trained staff • Private and LA placements welcome

• “Best Care Team in Herts 2013/14 – Runner Up” (HCPA) • “Best Business in North Herts 2013/14 – Runner Up” (FSB) • “Best Training and Development Programme 2013/14 – Runner-Up” (FSB) • “Best Care Worker 2013/14 – Winner” (Comet Community Awards) • “Best Care Business 2011/12– Winner” (HCPA)

Please contact us for a free brochure and DVD

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North Hertfordshire care homes continued WALSWORTH ROAD, 17 Hitchin SG4 9SP Tel: 01462 420019

LDA YA

WESTBOURNE CARE HOME  9 Bedford Road Hitchin SG5 2TP Tel: 01462 459954

WINDMILL LODGE  2 Windmill Hill London Road Buntingford SG9 9JP OP LDA YA Tel: 01763 273935

North Hertfordshire care homes with nursing BENSLOW NURSING HOME  Benslow Rise Hitchin SG4 9QY Tel: 01462 459773

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FOXHOLES CARE HOME Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover GOSMORE NURSING & CARE CENTRE Hitchin Road Gosmore SG4 7QH Tel: 01462 454925

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LAVENDER FIELDS, 1 Lucas Lane Hitchin SG5 2JB Tel: 01462 454508

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MONREAD LODGE  London Road Woolmer Green Knebworth SG3 6HG Tel: 01438 817466 OSBOURNE COURT CARE HOME Park Drive Baldock SG7 6EN Tel: 01462 896966

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ST CATHERINE’S NURSING HOME  Spring Road Letchworth Garden City SG6 3PR Tel: 01462 678888

OP D PD

ST GEORGE’S NURSING HOME  42 Kneesworth Street Royston SG8 5AQ Tel: 01763 242243 STAGENHOE PARK  Sue Ryder Care Centre St Pauls Walden Hitchin SG4 8BY Tel: 01438 871215

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SYMONDS HOUSE 2 Lavender Fields Lucas Lane Hitchin SG5 2JB Tel: 01462 452460

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TREMBATHS Talbot Way Letchworth SG6 1UA Tel: 01462 481694

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WHITE HOUSE NURSING HOME, THE Gillison Close Letchworth Garden City SG6 1QL Tel: 01462 485852

OP D PD

WYMONDLEY NURSING AND RESIDENTIAL CARE HOME Stevenage Road Little Wymondley Hitchin SG4 7HT Tel: 01438 312434 OP D PD

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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Visit www.carechoices.co.uk for further assistance with your search for care

OAK CARE LTD

• Attractive and spacious • Single en-suite bedrooms • • Home cooked, balanced menu • Programme of activities for residents • • Visiting entertainers • A high standard of care at a reasonable cost •

THE ORCHARD THE ORCHARD Nursing Home Nursing Home ST ALBANS Oak Tree Manor 2 Chene Drive, Off Waverley Road, St Albans, Herts AL3 5QP Telephone: 01727 832393

Cherry Tree Manor 8 Great Road, Hemel Hempstead, Herts HP2 5LB Telephone: 01442 217621

Email: oak.care@virgin.net

Web: www.oakcareltd.co.uk

01727 832 611

www.theorchardnursinghome.com

DEMENTIA

Tel: 01727 863327 Email: post@abbeyfieldstalbans.co.uk Website: www.abbeyfieldstalbans.co.uk Grace Muriel House, Tavistock Avenue, St. Albans, Herts AL1 2NW

NURSING

PALLIATIVE

RESPITE

Established in 1983, we provide residential care for both male and female elderly residents. We are a short distance from the City Centre and walking distance to local amenities such as local shops. The layout of the house is homely, spacious and free flowing, allowing residents easy access to all the communal areas. Our aim is to provide accommodation and care with proper regard for the dignity and self respect of residents.

Grace Muriel House provides residential care to the highest standard by fully trained caring staff; providing person centred care for 37 older people. Please call for further information or to arrange an appointment to visit.

Registered Charity No. 211934

A warm welcome to The Orchard, a luxury purpose-built nursing home offering dementia and physical nursing, palliative care and respite care in a central location in the historical town of St Albans.

149 London Road, St Albans, Hertfordshire, AL1 1TA Web: www.caremore.org.uk Tel: 01727 852107 or 01727 858200 Email: info@caremore.org.uk

The Gold Standard of Care Choosing a care home can be a daunting experience.

Visit your nearest Gold Care Home, to see and sense for yourself the genuine care, compassion and respect our residents experience. GCH Queensway House, Hemel Hempstead, Herts HP2 5NP

80 Bedrooms. Manager: Christine Larner 01442 266 088. Residential & Dementia care. Quiet location with landscaped gardens. GCH Queensway House has achieved Investors in . People accreditation and at the most recent inspection by the Care Quality Commission was awarded 3 Star Excellent rating

GCH Heath Lodge, Welwyn, Herts AL6 9SN

67 Bedrooms. Manager: Olga Richardson 01438 716 180. A beautiful residential care home, set in landscaped gardens. Heath Lodge is a magnificent Tudor style building, previously the Heath Lodge Hotel.

GCH Autumn Vale, Welwyn, Herts AL6 9SN

69 Bedrooms. Manager: Kim Eagleton 01438 714 491. Residential, Dementia, Nursing and Enablement care. A newly built home in a tranquil countryside setting. Situated on a private, quiet road, with beautifully maintained gardens.

GCH Halcyon Days, Graveley Nr Stevenage Herts SG4 7LU

57 bedrooms. Manager: Michelle Bladen 01438 315 588. A charming residential home formerly The Old Rectory, set in a tranquil rural village. The home has “wheelchair friendly” beautifully landscaped gardens.

GCH Martin’s House Stevenage, Herts SG1 5LL

60 Bedrooms. Manager: Laura Aylott 01438 351 056. A popular and centrally located home with “wheelchair friendly”, well established garden. Residents can enjoy our sunn onservatory and also the extensive daily activities programme.

‘individuality, dignity and respect’ Find out more by visiting our website www.goldcarehomes.com or call us on 01895 257 010

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

St Albans care homes ABBEY LODGE CARE HOME UNIT 1 49 Harvey Road London Colney St Albans AL2 1NA Tel: 01727 825899 BEAU SEJOUR CARE SERVICES  12–14 Castle Road St Albans AL1 5DL Tel: 01727 859948

HIGH OAKS, 1  St Albans AL3 6DJ Tel: 01727 844523

PD LDA YA

HIXBERRY LANE, 3 St Albans AL4 0TZ Tel: 01727 753142

LDA

BIRCHWOOD BUNGALOW Off How Wood Park Street St Albans AL2 2QZ Tel: 01727 874776 OP LDA YA

HOLLY HOUSE RESIDENTIAL CARE HOME  38 Barnet Road London Colney St Albans AL2 1BG Tel: 01727 825559

BOWMAN’S LODGE  46 Coombes Road London Colney St Albans AL2 1ND Tel: 07759 402987 LDA

HOLLY LODGE  12 Clarence Road Harpenden AL5 4AJ Tel: 01582 712640

BROOKDENE HOUSE 1 Watling Street Radlett WD7 7NG Tel: 01923 857460

LAVENDER LODGE 390 Hatfield Road St Albans AL4 0DU Tel: 01727 860805

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CADDINGTON HALL RESIDENTIAL HOME Luton Road Markyate AL3 8QB Tel: 0300 300 8000 Advert page 69

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LEMSFORD ROAD, 66 & 66A St Albans AL1 3PT Tel: 01727 850436

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CHISWELL RESIDENTIAL HOME 193 Watford Road Chiswell Green St Albans AL2 3HH Tel: 01727 856153 OP MH

LEYLAND HOUSE  22 Leyland Avenue St Albans AL1 2BE Tel: 01727 763707

CLARE LODGE CARE HOME  8 Battlefield Road St Albans AL1 4DD Tel: 01727 864379

LYNDON HOUSE  2 High Street Sandridge St Albans AL4 9DH Tel: 01727 851050

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COLNEY LODGE LTD  323 High Street London Colney AL2 1ED Tel: 01727 825396 FONTHILL HOUSE Cassius Drive St Albans AL3 4GG Tel: 01727 893104 Advert page 68 FOSSE HOUSE Ermine Close St Albans AL3 4LA Tel: 01727 819700 Advert page 62

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GRACE MURIEL HOUSE Tavistock Avenue St Albans AL1 2NW Tel: 01727 863327 Advert page 66 GREENWOOD COTTAGE 40 Tippendell Lane St Albans AL2 3HL Tel: 01727 874169

LDA

OP D

MEADOW ACRES 7 Crabtree Lane Harpenden AL5 5TA Tel: 01582 768098

PD LDA

MILEHOUSE LANE, 25 St Albans AL1 1TF Tel: 01727 835413

LDA YA

NICHOLAS HOUSE Cairns Close St Albans AL4 0EY Tel: 01727 839909

LDA

OAK TREE MANOR 1-2 Chene Drive Off Waverley Road St Albans AL3 5QP Tel: 01727 832393 Advert page 66 OP D PD PALM LODGE  59 Kings Road London Colney AL2 1ES Tel: 01727 825820

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GREENWOOD LODGE 11 Barry Close Chiswell Green St Albans AL2 3HN Tel: 01727 872181 LDA YA

REDCLYFFE  21 Salisbury Avenue Harpenden AL5 2QF Tel: 01582 620000 OP PD LDA SI YA

HARPENDEN BETHESDA HOME  201 Luton Road Harpenden AL5 3DD Tel: 01582 761359

RIDGMONT ROAD, 8 8 Ridgmont Road St Albans AL1 3AF Tel: 01727 853870

LDA

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Recuperate at Fonthill House

After a fall, a hospital stay or a medical procedure, a great start to recovery and rehabilitation is crucial. Fonthill House, St Albans’ pioneering care home, your feet, faster. welcoming team is experienced in helping with all levels of care, from routine assistance to more complex needs. Care is also delivered expertly by St Albans District Nurses and we retain a private GP – as well as physiotherapy, yoga and massage. The team at Fonthill have been exceptional and quite literally got me back on my feet…The place is quite outstanding. Mrs Sally Dale, June 2014 Just as important as the holistic care, is restaurant-quality food prepared by our team of chefs. Everything is freshly prepared: we work with dieticians and

St Albans’ outstanding short stays.

• • • • • • • • • •

Private GP Service Private Nurses Physiotherapy Private Dietician Private Chef Private Butler Chiropodist Private Occupational Therapist

nutritious smoothies and juices – it all helps improve well being, health and vitality. excursions is part of stimulating and sociable environment – looking after both mind and body.

care at Fonthill House please call Nathan Tomkinson or Nick Allhusen

01727 893104 www.fonthillcare.co.uk

A different quality of care

Fonthill Care_HCSD advert_v3.indd 1

07/10/2014 13:45

St Albans care homes continued ROSEBERY HOUSE  1 Rosebery Avenue Harpenden AL5 2QT Tel: 01582 715600 ST CLAIRE’S 38–40 Church Crescent St Albans AL3 5JE Tel: 01727 762386 ST MATTHEWS CARE HOME  Chequer Lane Redbourn AL3 7QG Tel: 01582 792042 STAIRWAYS  19 Douglas Road Harpenden AL5 2EN Tel: 01582 460055

TAVISTOCK AVENUE, 5 St Albans AL1 2NQ Tel: 01727 843545

LDA

TAVISTOCK AVENUE, 12 St Albans AL1 2NH Tel: 01727 850215

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STATION ROAD, 1 Wheathampstead St Albans AL4 8BU Tel: 01582 833957 STRATHMORE LODGE  2 Hall Place Gardens St Albans AL1 3SP Tel: 01727 856864

LDA

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STUART HOUSE 149 London Road St Albans AL1 1TA Tel: 01727 852107 / 858200 Advert page 66 TARA’S RETREAT CARE HOME  High Street Sandridge St Albans AL4 9DQ Tel: 01727 850527

UPPER LATTIMORE ROAD, 2 Kyros House St Albans AL1 3TU Tel: 01727 858783

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VESTA LODGE Watling View St Albans AL1 2PB Tel: 01727 799600 Advert page 62

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WILLOW COURT Aldwickbury Crescent Harpenden AL5 5SD Tel: 01582 466244 Advert page 62

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WOODSIDE RESIDENTIAL HOME  10 Leyland Avenue St Albans AL1 2BE Tel: 01727 869406

OP D

Useful questions to ask providers feature in the care homes checklist on page 43.

Questions about aged care in Hertfordshire? We’ll help you find the answers Many people have questions when they are thinking about aged care for themselves or for a loved one. From understanding the different options available to finding out how to pay for care – we can help. Bupa offers free, expert advice to help you make the right decision for you and your loved ones.

Our friendly team of specially trained advisors are here to help, 7 days a week

0333 220 4922 † †Monday to Friday, 8am - 8pm, or Saturday and Sunday, 9am - 5pm. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles.

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Visit www.carechoices.co.uk for further assistance with your search for care 13:45

St Albans care homes with nursing ABBEY LODGE CARE HOME  53–55 Harvey Road London Colney AL2 1NA Tel: 01727 825899

ALLINGTON COURT NURSING HOME Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 888768 Advert page 69 CROSBY CLOSE, 1 & 2 Off Hill End Lane St Albans AL4 0AT Tel: 01727 833142

LDA

FIELD HOUSE NURSING HOME 8 Townsend Road Harpenden AL5 4BQ Tel: 01582 807852 Advert page 69

ORCHARD NURSING HOME, THE 129-135 Camp Road St Albans AL1 5HL Tel: 01727 832611 Advert page 66

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TENTERDEN HOUSE NURSING HOME Lye Lane Bricket Wood St Albans AL2 3TN Advert page 69 OP D PD LDA MH SI YA AD Tel: 01923 884556 VERULAM HOUSE NURSING HOME  Verulam Road St Albans AL3 4DH Tel: 01727 853991

Stevenage care homes FELLOWES WAY, 49 Stevenage SG2 8BS Tel: 01438 726886 HITCHIN ROAD, 9 Stevenage SG1 3BJ Tel: 01923 299770 JENNY CHAPMAN HOUSE 167 Shephall View Stevenage SG1 1RR Tel: 01438 749013

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JUBILEE COURT Hayward Close Lonsdale Road Stevenage SG1 5BS Tel: 01438 730000 Advert page 62 OP D PD LDA JULIANS HOUSE 6 Julians Road Stevenage SG1 3ES Tel: 01438 751366 MARTINS HOUSE Jessop Road Stevenage SG1 5LL Tel: 01438 351056 Advert page 66

SCARBOROUGH HOUSE 395 Scarborough Avenue Stevenage SG1 2QA Tel: 01438 361196

LDA

WINDSOR HOUSE 8 Windsor Close Stevenage SG2 8UD Tel: 01438 813915

WINNETT COTTAGE 111 Hertford Road Stevenage SG2 8SH Tel: 01438 813915

WISDEN COURT CARE HOME Wisden Road Stevenage SG1 5JD Tel: 01438 354933 Advert outside back cover OP D PD SI

LDA YA OP D

Useful questions to ask providers feature in the care homes checklist on page 43.

Feel right at home with Barchester care homes

We take individual choices very seriously here at Barchester. Our carefully selected and well-trained staff take time to get to know the people we care for. We help them to feel at home, to maintain their interests, make new friendships and improve their quality of life. We’re proud of the support we offer. Nursing care • Residential care • Dementia care

If you would like a tour of any of our homes or just need some friendly advice, your local Barchester care home will be happy to help.

Bushey House Beaumont Care Home High Street, Bushey, Hertfordshire, WD23 1QN 0203 394 0989

Chorleywood Beaumont Care Home Rickmansworth Road, Chorleywood, WD3 5BY 01923 700 620

www.barchester.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stevenage care homes with nursing KNEBWORTH CARE HOME 59 London Road Woolmer Green Knebworth SG3 6JE OP D YA Tel: 01483 810970

ROEBUCK NURSING HOME London Road Stevenage SG2 8DS Tel: 01438 740234

MANOR VIEW 45 Manor View Stevenage SG2 8PF Tel: 01438 311615

LDA

PINELODGE CARE HOME  Graveley Road Stevenage SG1 4YS Tel: 01438 721417

WOODLANDS VIEW RESIDENTIAL AND NURSING HOME Magpie Crescent Stevenage SG2 9RZ Advert page 69 OP D PD LDA MH SI YA AD Tel: 01438 893912

OP D

Three Rivers care homes BEACON WAY, 3  Rickmansworth WD3 7PQ Tel: 01923 896579

OP PD LDA YA

BERRYWOOD  130 Berry Lane Rickmansworth WD3 4BT Tel: 01923 770132 CHURCH LANE, 30 & 32  Mill End Rickmansworth WD3 8HD Tel: 01923 774082

LDA

OP PD LDA SI YA

CROXLEY HOUSE Croxley Green Rickmansworth WD3 3JB Tel: 01923 775134 FAIRWAY, THE Green Lane Highlands Oxhey WD19 4LX Tel: 01923 221345 Advert page 62

OP D PD

FIRS & HEWLITT Woodside Road Abbots Langley WD5 0HT Tel: 01923 681157 OP D PD LDA HIGH STREET, 196 Rickmansworth WD3 1BD Tel: 01923 774869

LDA YA

MERESWORTH Dell Wood Field Way Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 62

OP D PD

PINEWOOD LODGE Oxhey Drive Watford WD19 7HR Tel: 0208 421 7900 Advert page 62

OP D PD

SEYMOUR HOUSE  13–17 Rectory Road Rickmansworth WD3 1FH Tel: 01923 778788

OP D

SUNRISE OPERATIONS CHORLEYWOOD LTD Highview Chorleywood Rickmansworth WD3 5TQ Tel: 01923 287750

OP D

THORPEDALE  Station Approach Homefield Road Chorleywood WD3 5QJ Tel: 01923 284648

LDA

WESTERLEY CARE HOME  Chorleywood Close Rickmansworth WD3 4EG Tel: 01923 775789

OP D

Three Rivers care homes with nursing BURFORD HOUSE NURSING HOME Rickmansworth Road Chorleywood WD3 5SQ Tel: 01923 282818 Advert page 56

OP PD YA

ERSKINE HALL CARE CENTRE Watford Road Northwood HA6 3PA Advert page 69 Tel: 01923 888793 OP D PD LDA MH SI YA AD

CHALFONT COURT  Uxbridge Road Rickmansworth WD3 7AR Tel: 01923 772378 OP D PD LDA MH

NORTHWOOD NURSING HOME  24 Eastbury Avenue Northwood HA6 3LN Tel: 01923 826807

CHORLEYWOOD BEAUMONT CARE HOME Rickmansworth Road Chorleywood WD3 5BY Tel: 01923 700620 Advert page 70 OP D PD YA

RIVER COURT RESIDENTIAL AND NURSING HOME Explorer Drive Watford WD18 6TQ Tel: 01923 883761 Advert page 69 OP D

DAPPLEMERE NURSING HOME  Shepherd’s Lane Chorleywood WD3 5HA Tel: 01923 282119 OP D PD MH SI

Useful questions to ask providers feature in the care homes checklist on page 43.

OP PD MH YA

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Watford care homes AUBURN MERE  Woodlands Oxhey Lane Watford WD19 5RE Tel: 01923 247310

OP D

AVENUE, 44 THE Watford WD17 4NS Tel: 01923 226946

LDA

BELLEROSE 14/16 Westland Road Watford WD17 1QS Tel: 01923 444634

MH YA

CHESHIRE DRIVE, 53–55  Leavesden Watford WD25 7GP Tel: 01923 682671 COURTLAND LODGE Courtlands Close Watford WD24 5GW Tel: 01923 681231 Advert page 62

LDA

OP D PD

EASTBURY ROAD, 51 Oxhey Watford WD19 4JN Tel: 01923 331070

LDA

FAIRHAVEN 17–19 Park Avenue Watford WD18 7HR Tel: 01923 220811

GREENBANKS CARE HOME Greenbank Road Watford WD17 4JR Tel: 01923 255160 Advert outside back cover OP D PD SI GREENHILL LODGE CARE HOME 22–24 Alexandra Road Watford WD17 4QY Tel: 01923 241957

HAGDEN LANE 336–338 Hagden Lane Watford WD18 7SH Tel: 01923 213015 LDA MH YA HILLSIDE  82 Pinner Road Oxhey WD19 4EH Tel: 01923 245466

LDA

HILLSIDE REST HOME 39–43 Kingsfield Road Oxhey Watford WD19 4TQ Tel: 01923 236618 Advert adjacent

KESTREL GROVE NURSING HOME  Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329

OP D

MARGARET HOUSE (ABBOTS LANGLEY) Parsonage Close Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 62

OP D PD

MILDRED AVENUE, 136 Watford WD18 7DX Tel: 01923 249048

LDA

MONTROSE CARE HOME  95 Langley Road Watford WD17 4PE Tel: 01442 236020 ORCHARD VIEW RESIDENTIAL HOME 776 St Albans Road Watford WD25 9FH Tel: 01923 673806

OP D

LDA MH YA

PARK LODGE RESIDENTIAL HOME  4 Park Avenue Watford WD18 7HP Tel: 01923 353350

MH YA

PARKVIEW 113–115 Sussex Road Watford WD24 5HR Tel: 01923 230586

LDA YA

PRIMROSE LODGE  29–33 Essex Road Watford WD17 4EL Tel: 01923 444435

PRINCE MICHAEL OF KENT COURT  Stratford Road Watford WD17 4DH Tel: 01923 234780

OP D

ROSSLYN COURT  6–8 Rosslyn Road Watford WD18 0JY Tel: 01923 244130 SHEPHERD’S LODGE 66 Sheepcot Lane Watford WD25 0DG Tel: 01923 354105 SILVERSPRINGS  12 Rosslyn Road Watford WD18 0JY Tel: 01923 227852

OP LDA MH

PD LDA SI YA

ST ANTHONY’S  3 Mildred Avenue Watford WD18 7DY Tel: 01923 226174 STANLEY ROAD, 5  Watford WD17 2QU Tel: 01923 241465

LDA

Hillside Rest Home for the Elderly

Hillside is a charming residential home situated in a quiet residential area close to Oxhey village. Hillside was a large family home which has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.” Large Garden & Conservatory • Lift • Relaxed atmosphere The proprietor is a fully qualified nurse with many years of nursing experience 39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQ Tel: 01923 236618 Fax: 01923 233852

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Watford care homes continued TANNERS Stewart Close Abbots Langley WD5 0NU Tel: 01923 681154

OP D PD LDA

TANNERS WOOD CLOSE, 5 & 5A Tanners Wood Lane Abbots Langley WD5 0HR Tel: 01923 270270

LDA

WISTERIA LODGE 24 Brookdene Avenue Watford WD19 4LF Tel: 01923 350553

LDA YA

YORK HOUSE (YORK WAY) 180–182 York Way Watford WD25 9RX Tel: 01923 676611

Watford care homes with nursing

LANCASTER COURT 108 High Road Leavesden Green Watford WD25 7AJ Advert outside back cover Tel: 01923 689348 OP D PD SI

BRUNSWICK COURT CARE CENTRE 62 Stratford Road Watford WD17 4JB Advert page 69 Tel: 01923 888773 OP D PD LDA MH SI YA AD

LANGLEY VIEW RESIDENTIAL HOME 60 Langley Road Watford WD17 4PN Tel: 01923 251089 OP PD LDA MH YA

CHASE CARE CENTRE, THE 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307

PARK VIEW RESIDENTIAL HOME 118 Gammons Lane Watford WD24 5HY Tel: 01923 219167 OP LDA MH YA

ARDEN HOUSE NURSING HOME  31 Upper Highway Hunton Bridge Kings Langley WD4 8PP Tel: 01923 262157

OP D PD YA

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WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts Age UK Dacorum Provide information, practical support and social inclusion to older people and their carers throughout the Borough. • Half Moon Yard High Street Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: admin@ageconcerndacorum.org.uk Website: www.ageuk.org.uk/dacorum Age UK Hertfordshire Age UK Hertfordshire works with and for older people in the county of Hertfordshire. • 4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire AL7 1LT Tel: 01707 323272 Info Line: 0845 601 3446 (local call rate) Web: www.ageuk.org.uk/hertfordshire Alzheimer’s Society The leading UK care and research charity for people with dementia, their families and carers. • East Hertfordshire Office Ground Floor Office Millars 3 Southmill Road Bishop's Stortford CM23 3DH Tel: 01279 508448 Email: eastherts@alzheimers.org.uk • West Hertfordshire Office Suite 6, Ground Floor Building 500, 5 Hercules Way Leavesden Watford WD25 7GS Tel: 01923 894222 Email: dacorum@alzheimers.org.uk Carers in Hertfordshire Providing quality services to all carers in Hertfordshire. Web: www.carersinherts.org.uk • The Red House 119 Fore Street Hertford SG14 1AX Tel: 01992 586969 Email: contact@carersinherts.org.uk

Crossroads Care Support for carers and the people they care for. • Crossroads Care Hertfordshire North Suite 5, Intech House, Wilbury Way Hitchin SG4 0TW Tel: 01462 455578 • Crossroads Care South Hertfordshire Warwick House, 2 Oaks Court, Warwick Road Borehamwood WD6 1GS Tel: 0208 905 1158 Healthwatch Hertfordshire The independent consumer champion for health and social care in Hertfordshire. • Douglas Tilbe House Hall Grove, Welwyn Garden City AL7 4PH Tel: 01707 275978 Web: www.healthwatchhertfordshire.co.uk Hertfordshire Action on Disability Helping disabled people in Hertfordshire. • The Woodside Centre, The Commons Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk Hertfordshire Care Providers Association (HCPA) Sharing best practice in care through partnership. • Attimore Barn, Ridgeway Welwyn Garden City AL7 2AD Tel: 01707 536020 Email: admin@hcpa.info Web: www.hcpa.info Hertfordshire County Council County Hall, Pegs Lane, Hertford SG13 8DQ Tel: 0300 123 4042 Tel: 0300 123 4041(textphone for deaf and hard of hearing people only) Email: hertsdirect@hertscc.gov.uk Web: www.hertsdirect.org HertsHelp - a service to help you find local advice and information. Tel: 0300 123 4044 Email: info@hertshelp.net

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful national contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Age UK (the combined Age Concern and Help the Aged) National helpline: 0800 169 6565 Email: www.ageuk.org.uk/contact-us Web: www.ageuk.org.uk Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 Email: info@aco.uk.net • Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk Care Choices’ helpline Free, independent information and help. Searchable website. Tel: 0800 389 2077 Web: www.carechoices.co.uk Care Quality Commission Independent regulator of care services in England. Tel: 03000 616161 Email: enquiries@cqc.org.uk • Web: www.cqc.org.uk Carers Trust Works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction issues. Tel: 0844 800 4361 Email: info@carers.org • Web: www.carers.org Carers UK The voice of carers. Advice line: 0808 808 7777 Email: info@carersuk.org • Web: www.carersuk.org Elderly Accommodation Counsel Help older people make informed choices about meeting their housing and care needs. Free advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.housingcare.org

Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 • Email: enquiries@fote.org.uk Web: www.fote.org.uk IndependentAge Produce a wide range of guides and factsheets for older people, their families and carers. Advice line: 0800 319 6789 Email: charity@independentage.org Web: www.independentage.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk Pension Service, The Provides information about pensions and other pensioner benefits. Web: www.gov.uk/dwp POhWER An independent advocacy agency. Tel: 0300 456 2370 (charged at local rate) Email: pohwer@pohwer.net • Web: www.pohwer.net Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 • Email: frankursell@rnha.co.uk Web: www.rnha.co.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 0207 359 8136 Email: info@relres.org • Web: www.relres.org SANE Saneline: for advice on mental health issues. Tel: 0845 767 8000 between 6.00pm and 11.00pm (any day of the year). Web: www.sane.org.uk The Silver Line A 24-hour telephone befriending and advice line. Tel: 0800 470 8090 • Web: www.thesilverline.org.uk United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 0208 288 5291 Email: enquiries@ukhca.co.uk Web: www.ukhca.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Index

Home care providers

31 31

Harpenden Mencap Domiciliary Service

Care Fully Ltd

Care4U2Day Ltd

Help Home Care Ltd

Caremark East Herts

Helpers Homecare Ltd

Helping Hands East

Hempstead House

Abbots Care Ltd

AccuroCare West Herts

AC Homecare

Ace Community Care Ltd

Caremark (North Herts & Stevenage) 32

Action for Children Herts Domiciliary Care

Caremark (Welwyn and Hatfield) 32

AdicoCare 31

Caring Hands Stevenage Ltd 32

Advencare Ltd

Cherry Tree Housing Association (Office)

Chorleywood Beaumont (DCA)

City Care Welwyn

Claire's Care

Ainsworth Care

31 31

Angel Hands

Archers Court

B Baldock Manor

Bellerose 31

Community Support Service (Dom Care) 32

Beau Sejour Care Services

Crossroads Care Hertfordshire North 32

Bluebird Care (Chiltern & Dacorum)

Cuffley Care at Home Service

Bluebird care (East Hertfordshire)

Delrow Community

Bluebird Care (Stevenage)

Bluebird Care (Watford & Three Rivers) 31 Bluebird Care (Welwyn & Hatfield)

Broad Oak Manor (Dom Care)

Broad Oak Manor Nursing Home 31 Bushey Flexicare Bushey House (Beaumont DCA)

31 31

C Camphill St Albans

Care By Us Ltd

Care By Us Ltd – North London & West Herts

Care for Freedom Ltd

Helping Hands Watford Ltd 32 32

Hertfordshire 32 Hertfordshire Crossroads – South

Hertfordshire Domiciliary Care

Hertfordshire Domiciliary Care Agency

Hertfordshire Domiciliary Care Services

Hertfordshire Enablement (East) 33 Hertfordshire Enablement (West) 33 Hertfordshire Supported Living Services

Herts Homecare

Hightown House

Hilton Community Services Ltd 33

European Nursing Agency Ltd

Home Counties Outreach Services

Excelsior Specialist Mental Health Services 32

G Goldsborough 32 Gombards 32 Green Oak Living Solutions 32 Greenwood Lodge

Home Instead Senior Care (Central Hemel Hempstead & Chilterns) 33 Home instead Senior Care (East Herts & Uttlesford) 33 Home instead Senior Care (St Albans)

Home Instead Senior Care (Watford) 33 Home Instead Senior Care (Welwyn Garden City) 33

Hales Group Ltd

Hales Health Care

JAC Locums Ltd

Hand In Hands

Joy Caring Services Ltd

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers are in bold

Jubilee DCA

Out and About

Shared Ambitions

Shine Homecare

SKL Homecare

Lease of Life Home Care

Paladins Care Limited

London Care Project, The

Partners in Support

Social Care Solutions Ltd

Look Ahead Domiciliary Care (Hertfordshire) 33

Plan Care

Southern Family Care Ltd

Portfolio Homecare

Special Kids Care Agency

Lumina Homecare Limited 33

Precious Homes Hertfordshire and Bedfordshire 34

Spring House

St Elizabeth’s Domiciliary Care Agency

Prime Time Recruitment Ltd 34

Mears Care – Welwyn Garden City

Medow Care Services Ltd

Mencap Flat 4 Aston Lodge Domiciliary Care Agency 33 MiHomecare 33 Murdock Care Services

Primrose Rural Care

Professional Nursing Services Ltd 34 Proficient Nursing Limited

Pulse – Hertfordshire

Q Quality Nursing Ltd

NAS Community Services

NativeCare Bilingual Homecare Services

Next Steps Hertfordshire

Novus Care

R4R Home Care Services Ltd 34 Raphaels Home Care Ltd

NPSL T/A Goldsborough

Ruby House

Nurse Plus and Care Plus UK Ltd

Options Health Care Services 34

SureCare (St Albans & The Dacorum) 35

T Timberlea (Dom Care)

U UKI Care Home With Nursing

Omer Care Ltd

R Rose Domiciliary Care Agency, The

W Whitton Care

Wilnash Care Ltd

Z Zinnia Care Ltd

Sagecare Ltd

Sagecare Nursing

SAM2SAM Deaf Care Services Ltd

Your Life (Welwyn Garden City)

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Index Care homes / care homes with nursing 10 Nimrod Drive

Cromwell Avenue, 9

Bowman’s Lodge

Crosby Close, 1 & 2

Brent Cottage

Croxley House

Brickfields Cottage (Turning Point)

Dapplemere Nursing Home 71

Abbey Lodge

Abbey Lodge Care Home Unit 1

Abbey Lodge Care Home

Broad Oak Manor Nursing Home

Acacia Mews

Broadview

Dugdale House

Adeyfield Road, 39

Brookdene House

Dunsland House

Aldenham Road, 122

Brunswick Court Care Centre 73

Alexandra Care Home

Burford House Nursing Home 71

Burleigh House

Eastbury Road, 51

Bushey Hall Road, 29

Elizabeth House Residential Care Home

Bushey Hall Road, 31

Bushey House Beaumont

Allington Court Nursing Home 70 Ambleside (Turning Point)

Apton Road, 34

Arden House Nursing Home

Ashley Close, 1–2

Ashlyns Care Home

Ashview Nursing Home

Ashwood Place

Ashwood Care Home

Auburn Mere

Autumn Vale Care Centre

Avenue, 44 The

Elmhurst 59 Elmside 64 Elstree Lawns Specialist Nursing Home

63 71

Caddington Hall Residential Home

Erskine Hall Care Centre

Celia Johnson Court

Chalfont Court

Chase Care Centre, The

Cherry Tree Manor

Cheshire Drive, 53–55

Chiswell Residential Home

Chorleywood Beaumont

71 71

Fairhaven 72 Fairway, The

Fellowes Way, 49

Field House Nursing Home

Firs & Hewlitt

Firs, The

Fonthill House

Forest Care Village Elstree and Borehamwood

Fosse House

Baker Street, 86

Church Lane, 30 & 32

Baldock Core and Cluster

Beacon Way, 3

Church Road, 7 (Royal Mencap Society)

Beane River View

Clare Lodge Care Home

Clock Tower Mews

Beau Sejour Care Services

Coach House, The

Colney Lodge Ltd

Conewood Manor

59 63

Freeman House

Friars Mead

Bellerose 72

Blossom House

Belmont View

Benslow Nursing Home

Berrywood

Cooperscroft Residential & Nursing Home

Birchwood Bungalow

Courtland Lodge

Fourfields 55 Foxholes Care Home

64, 65

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers are in bold

G Ganwick House

Gardens Neurological Centre

Gombards 60 Gosmore Nursing & Care Centre

64, 65

Grace Muriel House Grange Care Services Ltd Green Lane, 17

67 55 57

Greenacres 60 Greenbanks 72 Greenhill Care Home

Greenhill Lodge Care Home

Greenwood Cottage

Greenwood Lodge

Grove House & Grove Lodge

Guysfield Residential Home

Hillside Rest Home

Lancaster Court

Hillview Care Home

Langley View Residential Home 73

Hitchin Road, 9

Lavender Fields, 1

Hixberry Lane, 3

Lavender Lodge

Hollies, The

Lemsford Road, 66 & 66a

Holly House Residential Care Home

Leyland House

Libury Hall

Holly Lodge

Homeside

Lime Tree Manor Residential Home

Honister 60

Littledene House

Houndswood House Care Home 63

Lodge Care Home, The

Howe Dell Manor

Lukeâ&#x20AC;&#x2122;s Place

Hyde Valley House

Lyndon House

I Isabel Court

Manor Road, 30

Manor View

71 72

Jacobâ&#x20AC;&#x2122;s Neurological Centre

Margaret House (Abbots Langley)

Jasmine House

Margaret House (Barley)

Jenny Chapman House

Martins House

Jubilee Court

Mayfair Lodge

Jubilee House Care Trust (Jonquil Close)

Mead, The

Meadow Acres

Jubilee House Care Trust (Lincoln Close)

Meadows Short Break Centre, The

Julians House

Hagden Lane

Halcyon Days

Hardy Drive, 23

Harpenden Bethesda Home

Haslewood Avenue, 1

Hatfield Nursing Home

Heath House

Heath Lodge

High Oaks, 1

High Street, 196

Kestrel Grove Nursing Home 63, 72

Highbury Rise

Highfield Care Home

Highview Lodge

Hill House Care Centre

Hillcrest

Hillside 72

Meresworth 71 Mildred Avenue, 136

Milehouse Lane, 25

Milford Lodge Care Home

Millcroft

Minims, The

Minsden

Monread Lodge

Montrose Care Home

Lammasmead 55

Mountbatten Lodge

Kilfillan House Nursing Home 57 Kingfisher Nursing Home

Knebworth Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

Advertisers are in bold

Mymwood Lifeskills Centre

St Claire’s

St Elizabeth’s Care Home with Nursing

St George’s Nursing Home

Quince House

Nevetts

New Court Place

Nightingale Nursing Home

Redclyffe

St Joseph’s Care Home

Richard Cox House

St Matthews Care Home

Ridgmont Road, 8

St Michael’s House

St Paul’s Care Centre

St Peter’s Home

Stagenhoe Park

Nimrod Drive

River Court Residential and Nursing Home

Northwood Nursing Home

Robin Hood House

Roebuck Nursing Home

Rose, The

Rosebery House

RoseVale, 15 (Life Opportunities Trust)

Rosslyn Court

O Oak Cottage

Oak Tree Manor

Oasis Lodge Residential Care Home

Old Grange

Orchard Nursing Home, The 70 Orchard View Residential Home 72 Osbourne Court Care Home 64, 65

P Palm Lodge

Park Lodge Residential Home

Park View Residential Home

Parkview 72 Pinelodge Care Home Pinewood Lodge Popis Gardens, 1 & 2

71 71 59

Nicholas House

St Christopher’s Nursing Home

Queensway House

Nascent House

Newgrange Residential Home 55

S Scarborough House

Sewells, 6a (Life Opportunties Trust)

Seymour House

Shenleybury House Ltd

Shepherd’s Lodge

Sherwood Court

Silversprings

Sloe Hill Residential Home

South Road, 38 (HF Trust)

St Agnell’s House

St Andrew’s Care Home

St Anthony’s

Stairways 69 Stamford Avenue, 28

Stanborough Lodge

Stanley Road, 5

Station Road, 1

Strathmore Lodge

Stuart House

Sunrise Operations Chorleywood Ltd

Sunrise Senior Living Elstree Ltd

Sybden (Turning Point)

Symonds House

T Tanners Wood Close, 5 & 5a

Tanners 73 Tara’s Retreat Care Home

Tavistock Avenue, 5

Tavistock Avenue, 12

Premier Court Residential and Nursing Home

St Audrey’s

Tenterden House Nursing Home

Prince Michael of Kent Court

St Catharine’s Care Home

Tewin Road, 1

Providence Court

St Catherine’s Nursing Home 65

Thorpedale 71

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers are in bold

Three Oaks Care Home Ltd

Westerley Care Home

Trembaths

Westgate House Care Centre 59 Westmeade 55

U Upper Lattimore Road, 2

V Verulam House Nursing Home 70 Vesta Lodge

Villa Scalabrini

White House Nursing Home, The

Willow Court

Willows, The

Willowthorpe Care Home

Wilton House Residential and Nursing Home

Wilton Lodge Residential Home 63

Walsingham, 1–2 Ashley Close

Windmill Lodge

Windsor House

Walsworth Road, 17

Winnett Cottage

Ware Road, 49

Wisden Court

Wisteria Lodge

Water Mill House Care Home 57 Westbourne Care Home

Westbrook House

Woodside Residential Home

Wymondley Nursing and Residential Care Home

Y York House (York Way)

Woodlands View Residential and Nursing Home 71

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 WHAT ARE THE CARE OPTIONS?

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HOW WILL I KNOW WHICH TO CHOOSE?

Other advertisers Agincare 30

Gold Care Homes

Abbeyfield

Heritage Care

Avery Healthcare

55, 66 42

Barchester 70

Highview Day Centre Outside back cover

Bupa 69

Oak Care Ltd

Care Choices Website 24, 54, 63, 65, 77

Promedica24 Group

Quantum Care Ltd

Care Select 7, 13, 35, 53, 73 & 81 Caremore LLP

Westgate Healthcare Ltd

Wisden Court Care Home Outside back cover Wisden Day Centre Outside back cover

Runwood Homes PLC Outside back cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-21-1 Ref. No: 4001/Hertfordshire20/1114. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Victoria House Day Centre Outside back cover

Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Home Care Specialists

Do you need a Helping Hand? Home care from...30 minutes per week to full time Live-in Care. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 24 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• • • •

Providing a break for an existing Carer or family member Personal care Support with continence Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01727 701 461

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.” Lisa Carr, Director of The Great British Care Awards