Hertfordshire Care Services Directory 2016/17

2016/17

Hertfordshire Care Services Directory

> Home support

> Specialist care

> Care homes

> Useful contacts

The independent guide to choosing and paying for care

In association with

www.carechoices.co.uk

A Care Home with a difference A Centre of Care & Excellence

Discover a haven that you will be happy to

“Working with extreme passion to give the best care we can� l

l

l l

l

Luxurious rooms all with generous en suite facilities enjoying vast natural light and stunning views.

Short or long term care is available for people of various ages & needs.

In-house physiotherapy gym with highly qualified professionals.

Set in 18 acres of naturally landscaped grounds full of wildlife, including patios and paths to spend time outdoors.

A unique orangery for private dining with guests, including a fully stocked bar.

Take a 360-degree virtual tour or the facilities on our website or come and visit us.

Foxholes Care Home, Pirton Road, Hitchin, Hertfordshire SG5 2EN Tel: 01462 410767 & Email: care@foxholescarehome.com www.foxholescarehome.com

Contents Introduction

4 Specialist services

How to use this Directory

Disability care, end of life care and advocacy

Hertfordshire Care homes Care Providers Association 5

Dementia in care homes Paying for care

46

9 Understanding the system

Solutions, equipment and aids to help

Where do I start?

44

6 Best practice care and support

Local services, information and support

Making life easier at home

41

Types of homes and activities explained

‘Sharing best practice in care’

Helping you to stay independent

37

Important information

49

15 Further help and information

First steps and assessment

Services for carers

Residential care in

17 Hertfordshire

Assessment, benefits and guidance

Care in your own home

54

Comprehensive listings by region

19

How it can help

Useful local contacts

Living with dementia at home 21 Useful national contacts Family support, respite and services

Paying for care in your home 26

Index

76 77 78

Understanding your options

Home care providers

29

A comprehensive list of local agencies

Housing with care The different models available

36

Essential checklists Home care agency Care homes Residential dementia care

25 42 45

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Introduction Welcome to this edition of the independent Hertfordshire Care Services Directory, which contains information for adults looking for care or support within the county, whether they are paying for it themselves or receiving support from the council.

Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing.

Your first step to accessing services is to arrange an assessment with the Health and Community Services department of Hertfordshire County Council to establish your specific needs. This is free, irrespective of your income and available to all those who appear to need care and support.

More details are provided on page 15. The assessment will determine whether you are eligible for financial support via a Personal Budget, which may allow you to buy in your own support and take control of your situation. Often called ‘personalisation’, this model of social care puts you at the centre of the process.

means to pay for your care. This is discussed on page 26 for those paying for care at home and 46 for those paying for residential care.

Support or care to remain living in your own home may be the option that best suits your circumstances. Ideas to make life easier at home are explored, starting on page 6 and a list of local home care providers begins on page 29.

If you are unable to remain at home, you may want to consider a housing with care scheme (see page 36) or residential care.

Comprehensive lists of care homes and care homes with nursing in Hertfordshire start on page 55.

In this Directory, you will also find important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you.

Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the

As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers across the country that meet your requirements. Your search can then be saved and emailed to others.

Publications

You can also view an electronic version of this

4

Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

Whatever your care needs, this Directory, the helpline and website will be able to point you in the best direction, however you would like care information presented.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Hertfordshire Care Providers Association We are pleased to be associated with this publication produced by Care Choices.

Through our close relationship with Health and Community Services, we are able to act as a voice for care providers on important issues concerning care in the county.

procedures and other issues as well as working on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future.

The Association set up a memorandum of understanding with the local authority over We hope you find this Directory useful in your five years ago and our relationship has gone from strength to strength, enabling Health search for appropriate care in Hertfordshire. and Community Services to talk to member organisations through HCPA and enabling Hertfordshire Care Providers Association us to act as a ‘voice’ for care providers on (HCPA) is a membership body open to all independent providers of social care (private, important issues. not-for-profit and charitable organisations) delivering care to people in their own homes, HCPA also acts as a hub for funding in the county, ensuring that there is a fully-trained in a residential, supported or a nursing workforce offering the best of care with the setting within Hertfordshire. most up-to-date practices, and celebrates excellence in care by hosting the annual We are extremely proud of our mission Hertfordshire Care Awards. statement: ‘Sharing best practice in care through partnership’ because we have We are happy to engage with any new care used partnership working to ensure that provider or member of the public and will be Hertfordshire is one of the best counties in delighted to offer you support. which to find excellent care for vulnerable people.

We look forward to hearing from you on 01707 536020 or on admin@hcpa.info Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives.

HCPA, Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

HCPA has excellent partnership links to the local authority, the NHS and its clinical commissioning groups and attend regular strategic and liaison meetings with Health and Community Services at the local authority to discuss and review contracts, Visit www.carechoices.co.uk for further assistance with your search for care

5

Helping you to stay independent Hertfordshire County Council knows that you value your independence and wants to help you stay in your own home and give you choices about any care and support you receive. The website www.hertsdirect. org/adults has lots of information about all council services and contact details. You can apply for a blue badge, meals on wheels or find information on hundreds of local community groups in the directory. There’s information on staying healthy too.

HertsHelp Do you want to be more active, or need advice on benefits or debt? Can the council support you to stay safe and independent at home? Give HertsHelp a call today on 0300 123 4044.

HertsHelp are free, independent services available to everyone who lives in Hertfordshire. HertsHelp can help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community. The team will listen and support you to find the help you need and can put you in touch with organisations that can help. Some organisations may charge for their services but will let you know at the start. Whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you.

Here are just some of the issues that people have asked HertsHelp about: • help to find local clubs and activities; • paying for care and if you qualify for support; • benefits advice and debt counselling; and • help in a crisis with exceptional and unexpected pressures.

6

How to get in touch Tel: 0300 123 4044 (local call rate) Email: info@hertshelp.net Web: www.hertsdirect.org/hertshelp

Case study A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances.

Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support.

The client was advised: • how to apply for direct payments and get support from Health and Community Services; • about the support Carers in Hertfordshire could offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers; • of local voluntary services, that could provide support around the home and with befriending schemes; and • that an advocacy service was available to provide support with communicating with services.

In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Does someone rely on you?

You are a carer if you provide help and support, unpaid, to a family member, friend or neighbour who would otherwise not be able to manage. You may need support for yourself to manage your role as a carer and it is important you also look after your own health and wellbeing. There is a range of services and organisations that can help.

The council wants to support all carers even if you are only doing an hour or two a week.

It knows that you could be making all the difference to the person you are helping.

That’s why it wants to make sure all carers get the information and advice they need.

For more information, see page 17 or go to www.hertsdirect.org/carers

Day care centres Many people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities.

Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety of centres around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. You may be able to arrange transport to and from centres via Health and Community Services, the Royal Voluntary Service or Age UK. Centres can be as important for carers as those attending as they allow for a regular break from caring.

Attendance may be free, although transport and meals must usually be paid for.

To find out more about what is available visit www.hertfordshire.gov.uk/directory and search for ‘day centres’.

Meals on Wheels If you are eligible, Hertfordshire County Council can provide meals delivered to your home. Referrals for meals on wheels are made through the Customer Services Centre on 0300 123 4042.

Meals are provided by Hertfordshire Independent Living Service (formerly Hertfordshire Community Meals), a not-forprofit social enterprise. The standard menu includes a choice of five main courses per day and a selection of hot and cold desserts. A wide range of specialist meals for clients who would like Kosher, Halal, vegetarian, Asian or Caribbean/West Indian food is also available.

Tel: 0330 200 0103 Email: info@hertsindependentliving.org Web: www.hertsindependentliving.org A number of commercial companies can also provide this service. Go to www.hertfordshire.gov.uk and search for ‘meals on wheels’.

Visit www.carechoices.co.uk for further assistance with your search for care

7

Adapting your home To remain in your own home for as long as you would like you should ensure that it is safe, secure and warm. Some forward planning to ensure that the garden doesn’t become a burden is also sensible. If you are not planning to move, think about adaptations that would make life easier now and later on.

Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in

working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their homes to meet their changing needs.

Most HIAs provide three main services: • information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home and is often free; • a handyperson service for small jobs and repairs; and • a home adaptations service for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors.

Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an independent financial adviser.

For further information and contact details, visit www.housingcare.org

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

8

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Making life easier at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN/OUT OF CHAIRS

• Block of foam in chair base •B uy ready-made chair raisers •B uy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

OPENING/CLOSING WINDOWS

• Move furniture out of the way • Install/purchase a fan • Buy a tool to open/close windows

• I nstall environmental controls or air-conditioning • Install new windows

CONTROLLING THE HEATING

• Change the switches for ease of use • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

KEEPING WARM

• Use a trolley to transport the fuel for your fire • Replace the fire with a heater • Apply for a winter fuel payment

• Insulate your house • Swap to a cheaper heating system • Change to a simpler heating system

TURNING LIGHTS ON/OFF

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

WATCHING TV

• Use subtitles • Purchase wireless headphones

•R equest an assessment for a hearing aid • I nstall a room loop

Visit www.carechoices.co.uk for further assistance with your search for care

9

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

Pill dispenser

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED

• Learn new ways of moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Buy an electric adjustable bed • Install a hospital bed • Use a hoist

SITTING UP IN BED, TURNING OR ROLLING OVER

• Change to less heavy bedding • Learn new ways of moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN BED

• Buy a heavier duvet • Buy thermal clothing

• Buy an electric blanket (make sure it’s tested regularly)

GETTING DRESSED

• Learn new ways of dressing •B uy alternative/adaptive clothing •B uy simple gadgets: long-handled shoe horn; dressing stick; button hook •C ontact n (see below) for an assessment

• Consider home support

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

TAKING YOUR TABLETS

•A sk for an easy-open bottle •K eep a note of when you take a tablet •G et a pill dispenser

• Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

•B uy a clock with large numbers

•B uy a clock that ‘speaks’

 Health and Community Services: 0300 123 4042

10

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING INTO CUPBOARDS

•R earrange your cupboards/surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the doors • Lower or raise the cupboards

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING FOOD

• Sit at a table •C onsider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Raise/lower work surface •M ake space under worktop for your knees when sitting

MOVING AROUND KITCHEN

• Re-organise the furniture

• Review mobility equipment • Adapt the kitchen

EATING AND DRINKING

• Use large handled cutlery • Use a non-slip mat • Use a lightweight cup/mug • Use a cup with two handles •C ontact n (see below) for an assessment

• Buy a trolley

• Install a0300 wall-fixed LAUNDRY/IRONING Health and Community Services: 123 ironing 4042 board

• Consider home support for meal times

• Raise/lower washing machine

 Health and Community Services: 0300 123 4042 Visit www.carechoices.co.uk for further assistance with your search for care

11

In the bathroom

Grab rail

Shower board 5

Toilet seat and support frame

Tap turners

Long-handled sponges

WHAT IS DIFFICULT?

Raised toilet seat

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Buy a long-handled sponge • Purchase a flannel strap •C ontact n (see below) for an assessment

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

HAVING A BATH

• Purchase a non-slip mat • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install a bath lift • Use a hoist • Replace the bath with a shower • Convert to a wet room •C onsider home support

DRYING YOURSELF

• Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

USING THE TOILET

• Install a raised toilet seat • Use a combined toilet seat and support frame • Install a flush lever extension •C ontact n (see below) for an assessment

• Review mobility equipment • Consider home support

CLEANING TEETH

• Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER

• Have a strip wash • Use non-slip mats • Purchase a half-step •C ontact n (see below) for an assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

 Health and Community Services: 0300 123 4042

12

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Special equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. If you would like more information please contact Health and Community Services or HertsHelp, or go to www.hertfordshire.gov.uk Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service, Hertfordshire Society for the Blind and Hertfordshire Action on Disability.

These organisations can also give advice and information about equipment and may offer help with ordering equipment or run a hire or loan scheme.

Hertfordshire Action on Disability (HAD) HAD has a permanent display of specialist equipment that you can try. It also runs a wheelchair accessible transport service.

HAD is open Monday to Friday 9am to 5pm and Saturday 10am to 2pm.

Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Tel: 01707 384260 Web: www.hadnet.org.uk Hertfordshire Hearing Advisory Service (HHAS) An independent charity helping people with hearing loss across Hertfordshire and Bedfordshire.

Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Tel: 01707 324582 Textphone: 01707 324582 / 01707 375486 Email: info@hhas.org.uk Web: www.hhas.org.uk

Hertfordshire Society for the Blind Charity providing services and information to blind and partially sighted people throughout Hertfordshire.

Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Sight-Line: 01707 324680 Email: office@hertsblind.com Web: www.hertsblind.com

Local suppliers Alphamarque Shop 1, Highfield Park, Russet Drive, St Albans AL4 0AZ Tel: 01727 837836 Email: sales@alphamarque.com Web: www.alphamarque.com Open: Monday to Friday 9am to 5pm, Saturday 10am to 5pm Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7RA Tel: 01442 270202 Web: www.automobilityconcepts.com Hemel Hempstead 146 Marlowes, Hemel Hempstead HP1 1EZ Tel: 01442 231072 Watford 172 High Street, Watford WD17 2EG Tel: 01923 804142 Better Mobility 12 Henry Wells Square, Grovehill, Hemel Hempstead HP2 6BJ Tel: 01442 768797 Email: sales@bettermobility.co.uk Web: www.bettermobility.co.uk Open: Monday to Friday 9am to 5pm

Visit www.carechoices.co.uk for further assistance with your search for care

13

Cane and Able Healthcare Hitchin Ltd 92 Bancroft, Hitchin SG5 1NQ Tel: 01462 454521 Email: jon@caneandable.co.uk Web: www.caneandable.co.uk Open: Monday to Friday 9am to 5pm, Saturday 9am to 1pm Carvercare & Mobility 2 The Gallery, The Mall, Luton LU1 2TW Tel: 01582 487878 Web: www.carvercare.co.uk Open: Monday to Friday 9.30am to 5.15pm, Saturday 9.30am to 4.30pm 1st Call Mobility Baros House, Elizabeth Way, Harlow CM19 5AR Tel: 01279 425648 Email: info@1stcallmobility.co.uk Web: www.1stcallmobility.co.uk

Electronic aids for hire The Disabled Living Foundation (DLF) This is a national charity providing impartial advice, information and training on independent living.

Simple electronic aids can be borrowed from them for free for up to two weeks. These include: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons.

A small deposit is required.

DLF factsheets provide general advice on topics such as features to look for when choosing items of daily living equipment.

These can be viewed and downloaded from the website at www.dlf.org.uk or you can call the helpline on 0300 999 0004.

AskSARA Part of the DLF, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you. Visit www.asksara.dlf.org.uk

Telecare Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, when activated, will connect to a response centre where trained operators will contact the individual through their Lifeline home unit.

They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services.

Telecare can allow users to regain confidence in their homes and remain independent.

Relatives and carers are also reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission.

The Hertfordshire Telecare Service is a 24hour service that provides and monitors a range of equipment and sensors that can be either worn or kept at home to help you stay independent. The Hertfordshire Telecare Service response centre is open 24-hours a day, all year round.

If you are eligible for support from Health and Community Services and it is agreed

14

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

that Telecare is the best option for you, an engineer will arrange a time to come and install the equipment. They will show you how the equipment works and how to use it. They will also carry out an environmental assessment in your home to assess whether any additional items are required.

There is no charge for equipment or installation if you qualify for support from Health and Community Services. If you have any questions about the Hertfordshire Telecare Service, please contact Health and Community Services on 0300 123 4042.

Where do I start?

The way councils provide services to held directly by you or, where you lack eligible adults and their carers is called capacity, by a ‘suitable person’; personalisation. This term is used to describe • by way of an account held and managed a number of ways in which eligible adults by the council in line with your wishes, or can receive a mixture of local authority and as an account placed with a third party government money in order to pay for the (provider) and accessed by you in direct care services they need without direct council negotiation with the provider; or involvement.

• as a mixture of the above.

If you approach the council for support with your care needs, your needs and finances will Personal Budgets cannot currently be used to be assessed by social workers (see adjacent pay for residential care. for information on assessments), who can also involve and consider the needs of carers. Your assessment If you are eligible for support from the council, you may be given a Personal Budget. If you appear to have care and support A Personal Budget is the amount of money that the council calculates it will cost to meet the support needs of eligible people. The actual amount you receive will depend on your eligible needs and your finances. The money should be spent in line with a support plan that has been agreed by both you and the council and can be either a full or a partial contribution to such costs. You may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between you and your care provider, not the council.

A Personal Budget may be taken by an eligible person: • in the form of a direct (cash) payment,

needs, you have a legal right to an assessment of those needs and your finances. Councils are statutorily obliged to provide this to you, regardless of whether you access their services. The assessment (which is free) will consider: • how you can best be supported to live as independently as possible; • your home and how you are coping in it; • your emotional wellbeing; • your diet; • any health and medical treatments you need; and • your financial status and any benefits you may be claiming.

Visit www.carechoices.co.uk for further assistance with your search for care

15

You will need to contact Health and Community People eligible for NHS Continuing Healthcare will have been assessed by health and social Services to arrange an assessment. Call 0300 care workers to have a ‘primary health need’ 123 4042. and are likely to have complex medical needs and substantial or intense ongoing care Once Health and Community Services has needs. See page 47 for more information. an understanding of your care and financial needs, the next stage is to determine what services you may be eligible for and who will Personal health budgets pay for them.

A personal health budget is an amount Information on paying for care can be found of money to support a person’s identified health needs, planned and agreed between on page 26 if you are receiving home care the person and their local NHS team. The and page 46 if you are moving into a care aim is to enable people with long-term home. conditions and disabilities to have greater choice, flexibility and control over the Assessments from hospital healthcare and support they receive.

If you have been admitted to hospital and you might need care on discharge, you may be referred to the discharge team for an assessment, which will take place on the ward.

The team is made up of social workers, carers’ officers, mental health workers and housing officers.

Coming out of hospital Intermediate care This aims to give recovery and rehabilitation support to help people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital.

Whatever services you need on discharge, Health and Community Services will work with Intermediate care can be provided in your you, your family and carers to either restart own home or in a care home, depending services already in place prior to admission or on local policy and your specific needs. It to provide the appropriate services. can be provided by care staff, occupational therapy and physiotherapy, with additional Sometimes interim care packages are set support provided by the local GP surgery, up to facilitate your discharge and you will social workers and community nurses. This be reassessed by a community social worker combined resource helps people to regain within four to six weeks. their independence and feel confident in their ability to manage for themselves with NHS Continuing Healthcare any necessary additional support.

NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home.

16

Intermediate care, including any care home fees where relevant, is provided by the NHS and is free. It is usually limited to a maximum of six weeks. If, after this, you have ongoing care or support needs, the council will conduct an assessment and may help you to arrange any services you might need.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Discharge from hospital Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support.

For more information, call your local co-ordinator: St Albans City Hospital Tel: 01727 850811 Email: hds.stalbans@ageukherts.org.uk

Royal Voluntary Service (RVS) Hertfordshire can arrange transport and offers: • a door-to-door service which can be cheaper and more convenient than a taxi; and • lifts in a mix of their health shuttles and volunteers’ vehicles.

For more information, call 01992 552069, Monday to Friday, 9am to 2pm.

Watford General Hospital Tel: 01923 436649 Email: hds.watford@ageukherts.org.uk

Services for carers Who is a carer?

• going to the toilet, or dealing with incontinence;

Carers regularly look after, help or support someone who wouldn’t be able to manage everyday life without their help. A carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who:

• eating or taking medicines;

• is an older person (over 60); • is living with dementia; • has a physical disability, learning disability or mental health condition; • has sight, hearing or communication difficulties;

• getting about at home or outside; • practical help at home, keeping someone company; or • emotional support or communicating.

Having a carer’s assessment Anyone who provides, or intends to provide, regular unpaid support to someone who could not manage without their support has a right to have their own needs assessed, even if the person they care for has refused support services or an assessment of their own needs.

• has a long-term health condition; or A carer’s assessment is an opportunity for people to tell the council what they need as a carer, and to find out what support might be Carers may be helping with: available. The assessment is an essential first • personal care, such as washing and dressing; step for carers to get the support they may • misuses drugs or alcohol.

Visit www.carechoices.co.uk for further assistance with your search for care

17

need. It looks at: • the care the carer provides and how their caring responsibilities affect their life; • any support they are getting now and what else would help; and • what they would like their support to achieve.

Respite at home is considered to be a service for the person being cared for. If they have a Personal Budget for their own needs (see page 15) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Benefits The assessment can also give lots of information about other services that might help, and other ideas for support. The carer’s assessment will show if the carer qualifies for support services from Health and Community Services.

Carers’ Personal Budgets The carer’s Personal Budget is a single payment that can be used towards the cost of something specific that will support carers in their caring role. For example, it could be used for leisure activities, education or training, or just to take a short break from caring.

When Health and Community Services considers a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue to provide care if they do not get some support. The amount a carer could get depends on their needs identified by their carer’s assessment. The money is not taxed and it will not affect any benefits.

Respite at home The home-based respite service gives carers a break from their caring responsibilities.

A care worker will look after the person being cared for, so the carer can have some time to themselves. The breaks could be regular or just when needed.

18

If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to Carer’s Allowance. This can be payable if the person you care for is receiving Attendance Allowance, Disability Living Allowance, Personal Independence Payment or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2016/17 is £62.10 a week. This figure may change over the lifetime of this Directory.

However, carers cannot claim it if they are in full-time education or employment, and it can affect other benefits or their pension.

Carers over 65 may qualify for Carer’s Premium. This can entitle carers to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit).

Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in the carer’s National Insurance record if they have to take on caring responsibilities.

A person may be able to get Carer’s Credit if they: • provide care for one or more disabled person(s) for a total of 20 hours or more each week; and

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

• are not already getting Carer’s Allowance.

There are a number of local voluntary organisations providing information, advice and support to carers.

Useful organisations Carers in Hertfordshire Carers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. They give support and information to unpaid family and friends who look after someone. They provide the space for carers to discuss practical and emotional concerns around caring and

opportunities to share experiences with others.

Tel: 01992 586969 Web: www.carersinherts.org.uk Crossroads Care Crossroads Care aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for.

Hertfordshire North, West and East Tel: 01462 455578 Hertfordshire South Tel: 0208 905 1158

Care in your own home Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Why choose home care?

if home care will benefit you. You and your family will be fully involved in looking at what will suit you best.

Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, contacting Health and Community Services is a good first step towards finding help.

Reasons for choosing home care can vary.

Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a longterm condition, a disability or general frailty means they need some help and support at home.

After a stay in hospital, someone may carry out an assessment of your situation to see Visit www.carechoices.co.uk for further assistance with your search for care

19

How home care can help you and respect and operate at a level above the The level of home care provided can be tailored legal minimum required in legislation. to meet your needs – from a visit once a day to a much greater amount of support.

Social care regulations do not apply to cleaners, handymen or gardeners. However, Even those with quite significant and some home care agencies are increasingly debilitating medical conditions can get providing staff who can help meet these skilled personal care that can enable them needs too. to stay in their own home. Some agencies will provide live-in care, where a care worker The benefits of using a regulated agency will stay with you at home to support you include: throughout the day and night.

• assessing your care needs and tailoring a

Finding the right support As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all care homes that meet their criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues.

For further information and help call this Directory’s independent helpline on 0800 389 2077. You can also use the checklist on page 25.

The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 50.

The United Kingdom Homecare Association (UKHCA) requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity

20

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Living with dementia at home If you are concerned about persistent forgetfulness or memory difficulties, it is important to consult a GP. They can undertake an initial examination and refer you to a memory clinic for further investigation if necessary.

The various types of support available to you and your carer are likely to involve NHS services, Health and Community Services and voluntary agencies. Some examples of services and support to help people living with dementia include: • specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • extra care or sheltered housing; and • carers’ support groups.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years.

Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition.

possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible.

Dementia Friends People with dementia sometimes need a helping hand to go about their daily lives and feel included in their local community.

Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia. See www.dementiafriends.org.uk for further information.

HCPA runs Dementia Friends sessions at its offices in Welwyn Garden City. These information sessions are designed by Alzheimer’s Society to help people to understand what it is like for the person living with dementia. Everyone is welcome to attend these sessions.

For more information about the next session please contact HCPA on 01707 536020. These sessions are free to attend.

When someone has dementia, they need:

By Your Side offers support for carers and people who need a little help to maintain their independent living.

• support to live their life;

DEMENTIA - LIVE-IN SUPPORT - COMPANIONSHIP CALLS

• reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as

01442 219746 enquiries@byyoursidehomecare.co.uk www.byyoursidehomecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

21

What do you think about this publication?

Please take a few moments to let us know what you have found useful and what we could do better.

Complete our short questionnaire

www.carechoices.co.uk/reader-survey

22

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Respite care Spouses, partners and relatives who care for a person with dementia may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency and can involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. Contact the council to see if you are eligible for support with arranging these services, see page 15 for information on assessments.

days at once. Contact Health and Community Services on 0300 123 4042 or your local Alzheimer’s Society office for more details, see ‘Useful local contacts’ on page 76.

Alzheimer’s Society This leading charity works to improve the quality of life of people affected by dementia.

Care at home

If you have concerns about Alzheimer’s disease or about any other form of dementia, the Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Call 0300 222 1122.

It can often be best for a person living with dementia to stay in their own home for as long as possible. This may mean that they require some support services at home.

The Helpline is open from 9am to 8pm Monday to Wednesday, 9am to 5pm on Thursday and Friday and 10am to 4pm Saturday and Sunday.

The person living with dementia will respond best to the same care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family.

For more information on care homes for people with dementia, see page 44.

Specialist dementia day centres A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community.

Specialist day centres for people living with dementia should be organised and run with their needs in mind, aiming to build on their strengths and abilities. Activities may include outings, entertainment, personal care, meals, hairdressing and support for carers.

Attendance at day centres can be offered from a just a few hours a week to a number of Visit www.carechoices.co.uk for further assistance with your search for care

23

Nothing is too much trouble.

Care at Home

How we can help you

Now available in Hertfordshire

■ Companionship

Life is a collection of great moments. As we get older, we sometimes need a little help to carry on doing the things we enjoy. But that shouldn’t mean having to leave your home, lose touch with your friends, or miss out on interests and hobbies.

■ Overnight care

Created and run by nurses and professional carers, it’s care that’s built around your needs.

For your no obligation private care assessment call:

0800 145 5566 Lines are open - 8am-6pm Mon to Fri.

For more information visit:

24

■ Day-to-day personal care ■ Meals and shopping ■ Respite for carers and family ■ Housework ■ Live-in care ■ 24-hour peace of mind

FREE are c e t a v i pr ent m s s e s as

www.sagahealthcare.co.uk This Directory’s helpline 0800 389 2077 – assistance with finding care and support

004376-SH A4 (09.16)

Home care agency checklist

© 2016 Care Choices Ltd

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Will your support plan be reviewed at regular intervals?

Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes

*See page 50.

Visit www.carechoices.co.uk for further assistance with your search for care

25

Paying for care in your home Councils provide upfront information on how much people can expect to pay for home care and how charges are worked out. This information must be made available when a needs assessment is carried out. Written confirmation of how the charge has been calculated must be provided after a financial assessment.

care needs are identified at any time during this period however, the ongoing service becomes chargeable.

If you have more than £23,250 in savings and capital you will have to pay the full cost of your care. The value of your home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Health and Community Services when your savings are likely to fall below this amount.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. Provided you are eligible, you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These can be found at www.gov.uk

The council calculates charges in accordance with national eligibility criteria set by the Government. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure.

Your assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disabilityrelated expenditure. This is the extra amount you spend as a result of your disability or illness. Health and Community Services can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement.

Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example, services provided by a community or district nurse. Intermediate care (see page 16) is also free for up to six weeks. If ongoing

26

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

Other ways to fund your care and support It is important to seek independent financial advice if you are paying for your own care and support. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life.

To find a SOLLA fully-accredited independent financial adviser, visit www.societyoflaterlifeadvisers.co.uk/findan-adviser Further information on paying for care can be found beginning on page 46.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AT IF MUM DOES ? WH N’ E S O AT IF I MAK T AG H W O RE ET CH SE? H E TO HOO E AFFORD IT? WH E W ?

R H AT C W O IC TO AN FORD IT? HOW W ARE NG C F A H S? I LL TH WE SE? WHAT N IK N AR HOO A C C TO HE WRONG CHO E TH H ICE C KE T AKE THE WR ?

A M I ON IF KNOW WHIC I LL

D

?

M DOESN’T AGR E IF MU E ?

AT O CHOOSE? W WH ICH T W WH HA HAT E? T WHAT IF I MAKE OS NOW I I T H EW FM F HO I K REE? U HE WRONG CH O I CE RON LL AG KE T ?

A ’T GREE? CAN W E ’T A IM N AF F ES ? WHAT IF M F UM O S DO N IO NOW WHIC D PT LL I K H I W AN WE AFFOR T C

HOW WILL I KNO D IT? WW R O HIC FF N WE AFFORD IT A A C ?

E H W ?

HO TO S? WHAT IF M N E N O I C T W C UM CA HOI E OP CHOOSE? DO WI O T R H C WH ESN H IC CA E W W OPTIONS? WHAT IF M AT E O R T E H R UM I N CA E CA AT A R H E E W OICE? HOW O CH G CHOOSE? TO H

CHOICE? HOW W ONG IL WR HOW WILL L I KN HE REE? I KN OW E T T AG O W W WHAT ARE THE C AK SN’ W H A R I M DOE ICE? E O HI HE CARE OP C T T I O M RE HO NS PTI C IL O TA G HOW W L I KNOW ?

HA W W T? REE? WH I G HI A A T IF RD SN’T I SE? O W HA M OE CHO T HOW WI IT?

O

TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077* WWW.CARESELECT.CO.UK

*While stocks last

Visit www.carechoices.co.uk for further assistance with your search for care

27

CARE VISITS AT HOME

The Home Care Specialists

We care passionately

Award winning Home Care from 30 minutes per week to full-time Live-in Care We offer a unique service of tailored care visits from 30 minutes to full live in support.

Call and talk to one of our friendly professional team at your local branch Stevenage & North Herts Tel: 01462 676555 Email: stevenage@bluebirdcare.co.uk Watford & Three Rivers Tel: 01923 775300 Personal Care Email: watfordthreerivers@bluebirdcare.co.uk Chiltern & Dacorum Assist with dressing Tel:with 01442 933499 Assist eating Email: Assist withchilterndacorum@bluebirdcare.co.uk morning wake up

Assist with physical disabilities www.bluebirdcare.co.uk Assist in the evening at bedtime Generally assist with moving & handling Help with incontinence care Help with washing & bathing Monitor diet & eating Provide grooming Skin & pressure care HOMECARE SERVICES

If you are looking for extra support at home or an alternative to residential care homes, then we’re here to help in Hertfordshire.

Helping Hands has been providing award winning quality help at home since 1989.

A family run company we apply our local knowledge and over 27 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

If you or a loved one could do with extraSERVICES help around HOMECARE the home, shopping, support with personal care, a hospital discharge or even providing a break for an existing Carer, then our local Carers are right on your doorstep.

Healthcare delivered in your own

home

To find out how we can help you, call:

Areas Covered

01727 702 327 Harpenden, Berkhamsted, or visit: www.helpinghands.co.uk Hemel Hempstead,

St Albans, Tring, Watford

Live-in Care Visit our website: www.abettahomecare.com

Telephone Michael from Office: £695 per week 01442256509 Mobile: 07710154156

Abetta Homecare provides a bespoke home care

Companionship service that is of high quality and affordable. We

can match to your requirements and Discuss currentour andservices historical events offer range of home, personal care and nursing Help witha reading services tailored to each individual’s needs.

Stimulate mental awareness Take part in general conversation

“If you want a better homecare service then come and speak to us at Abetta” To find out how we can help you, call Michael Office: 01442 256509 Mobile: 07710 154156

www.abettahomecare.com

28

“If you want a better homecare service then come and speak to us at Abetta” The alternative to Care Home admission.

We are registered and operate under the guidance of the Live-in Care enables anyone with care needs to continue living in their own home with a Care Qualitycare Commission round-the-clock worker.

08000 121 247 | www.liveincare.info

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers

Home care providers

ABBOTS CARE LTD (HERTFORDSHIRE) St Albans Tel: 01727 891004 OP D PD LDA SI

ALINA HOMECARE STEVENAGE LTD Stevenage Tel: 01438 722663 OP D PD LDA MH SI YA AD

ABETTA HOMECARE SERVICES Hemel Hempstead Advert page 28 Tel: 01442 256509 OP D PD LDA MH SI YA

ARCHERS COURT Hitchin Tel: 01462 423852

OP D PD LDA MH SI

BALDOCK MANOR Baldock Tel: 01462 491951

OP LDA MH YA

BEAU SEJOUR CARE SERVICES St Albans Tel: 01727 859948

OP PD LDA YA

AC HOMECARE Welwyn Garden City Tel: 01707 696474

OP D PD LDA MH SI YA

ACCUROCARE WEST HERTS Rickmansworth Tel: 01923 350369 ACE COMMUNITY CARE LTD Hitchin Tel: 01462 429755

OP D PD LDA SI YA

OP D PD

ACORN HOUSE Watford Tel: 01923 775300

BLUEBIRD CARE (CHILTERN AND DACORUM) Hemel Hempstead Advert page 28 OP D PD Tel: 01442 933499

OP D PD LDA MH SI

ADICO CARE Hoddesdon Tel: 01992 469540

BLUEBIRD CARE (EAST HERTFORDSHIRE) Hertford Tel: 01920 465697 OP D PD LDA SI YA

OP D YA

ADVENCARE LTD Borehamwood Tel: 0208 207 3999

OP MH YA

AGINCARE Hertford Tel: 01823 729557

Advert page 28 OP D PD LDA MH YA AD

AINSWORTH CARE Kings Langley Tel: 01923 269877 ALBAN CARE COMPANY St Albans Tel: 01727 757465

OP D PD SI YA

OP YA

BLUEBIRD CARE (ST ALBANS) St Albans Tel: 01727 261000 BLUEBIRD CARE (STEVENAGE) Letchworth Garden City Tel: 01462 676555

OP D PD YA

Advert page 28 OP D PD SI YA

BLUEBIRD CARE (WATFORD AND THREE RIVERS) Rickmansworth Advert page 28 Tel: 01923 775300 OP D PD LDA SI YA BLUEBIRD CARE (WELWYN AND HATFIELD) Hatfield Tel: 01707 263723 OP D PD LDA SI YA

ALINA HOMECARE HARPENDEN Harpenden Tel: 01582 218222 OP D PD LDA MH SI YA AD

BROAD OAK MANOR DOMICILIARY CARE Hertford Advert inside back cover Tel: 01992 551900 OP

ALINA HOMECARE HEMEL HEMPSTEAD Hemel Hempstead Tel: 01442 793322 OP D PD LDA MH SI YA AD

BUSHEY Bushey Tel: 0208 950 6992

OP D PD LDA MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

29

Home care providers continued BUSHEY FLEXICARE Bushey Tel: 0208 950 6946

OP YA

BUSHEY HOUSE BEAUMONT DCA Bushey Advert page 65 Tel: 0203 394 0989 OP

BY YOUR SIDE HOMECARE Hemel Hempstead Tel: 01442 219746 CAMPHILL ST ALBANS St Albans Tel: 01727 811228 CARE BY US LTD Bishops Stortford Tel: 01279 755875

Advert page 21 OP D YA

OP LDA MH

OP D PD LDA MH SI YA AD

CARE BY US – NORTH LONDON AND WEST HERTFORDSHIRE Hatfield Tel: 0208 099 8276 OP D PD LDA MH SI YA AD

CASSIOBURY HOUSE Watford Tel: 01923 381200

OP D YA

CHERRY TREE HOUSING ASSOCIATION (OFFICE) Radlett Tel: 01923 850580 LDA YA CHORLEYWOOD BEAUMONT DCA Chorleywood Advert page 65 Tel: 01923 700620 OP CITY CARE WELWYN Welwyn Garden City Tel: 01707 800523

OP D PD SI YA

CLAIRE'S CARE St Albans Tel: 0800 270 7246

OP D PD SI YA

COMFORT CALL (CHILTON GREEN) Welwyn Garden City Tel: 07538 200886 OP PD LDA MH SI YA AD

CARE BY US LTD – STEVENAGE Stevenage Tel: 01483 316561 OP D PD LDA MH SI YA

COMFORT CALL (EMMANUEL LODGE) Cheshunt Tel: 07772 912107 OP PD LDA MH SI YA AD

CARE FOR FREEDOM LTD St Albans Tel: 01727 834557 OP D PD LDA MH SI YA AD

COMFORT CALL HATFIELD Hatfield Tel: 01707 261066

CARE FULLY LTD Stevenage Tel: 01438 722665

COMMUNITY SUPPORT SERVICE (DOM CARE) Rickmansworth Tel: 01923 713620 LDA

CARE HERTS LTD Welwyn Garden City Tel: 01707 881379 CARE YOUR WAY LTD Hemel Hempstead Tel: 01442 531171 CARE4U2DAY LTD Hemel Hempstead Tel: 01442 462159

OP D PD MH SI

OP D PD LDA YA

OP PD LDA MH YA

OP D PD YA

CAREMARK (NORTH HERTS AND STEVENAGE) Letchworth Garden City Tel: 01462 708714 OP D LDA MH SI YA

OP D PD MH SI YA

CONNECTIONS HEALTHCARE Stevenage Tel: 07476 653776

OP D LDA YA

CORDANT CARE – WATFORD Watford Tel: 01923 801818 OP D PD LDA MH SI YA AD CROMWELL AVENUE Cheshunt Tel: 01992 622032

OP LDA SI YA

CROSSROADS CARE HERTFORDSHIRE NORTH Hitchin Tel: 01462 455578 OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

30

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued CUFFLEY CARE AT HOME SERVICE Cuffley Tel: 01707 876197 OP D PD LDA SI YA

GREEN OAK LIVING SOLUTIONS St Albans Tel: 07780 221550

DELIGHT SUPPORTED LIVING LTD Letchworth Garden City Tel: 01462 684757 OP D PD LDA MH SI YA

GREENWOOD LODGE St Albans Tel: 01727 872181

DELROW COMMUNITY Watford Tel: 01923 856006

HALES GROUP LTD – STEVENAGE Stevenage SG1 3AU Tel: 01438 765715 OP D LDA MH YA AD

DESTINY SUPPORT CARE Stevenage Tel: 01462 429701 DOVES CARE AGENCY LTD Watford Tel: 07961 941025

OP LDA MH

OP D PD MH

OP D PD YA

EUROPEAN NURSING AGENCY LTD Welwyn Garden City Tel: 01707 333700 OP D PD LDA MH SI YA EXCELSIOR SPECIALIST MENTAL HEALTH SERVICES Stevenage Tel: 07783 128902 PD MH YA EXECUTIVE CARE SERVICES Hemel Hempstead Tel: 07931 359586

D PD LDA YA

FORTIS CARE HERTFORDSHIRE Stevenage Tel: 01438 487270 FORTUNE LIFE HOME CARE Watford Tel: 07938 102512

YA

OP D PD SI

LDA YA

HALES GROUP LTD – WATFORD Watford Tel: 01923 604118 OP D LDA MH AD HAMILTON HOUSE Hemel Hempstead Tel: 01442 450425

OP D YA

HAND IN HANDS Letchworth Tel: 0845 275 8000

LDA

HARPENDEN MENCAP DOMICILIARY SERVICE Harpenden Tel: 01582 763679 LDA YA HARRALL CARE SERVICES LTD T/A HOME INSTEAD SENIOR CARE St Albans Tel: 01727 895941 OP D PD SI YA HAVEN HOME SUPPORT LTD St Albans Tel: 01923 671699

OP D PD SI YA

HELPERS HOMECARE LTD Baldock Tel: 01462 896853 OP D PD LDA MH SI AD HELPING HANDS ST ALBANS St Albans Advert page 28 Tel: 01727 702327 OP D PD LDA MH SI YA

GOLDSBOROUGH – HATFIELD Hatfield Tel: 0844 736 0252 OP D PD LDA MH SI YA

HELPING HANDS WATFORD LTD Watford Tel: 01923 461869

GOMBARDS Welwyn Garden City Tel: 01483 712892

HEMPSTEAD HOUSE Kings Langley Tel: 01923 299770

PD LDA

LDA

OP D PD SI YA

OP D PD LDA MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

31

Home care providers continued HERONSMERE HOME CARE Cherleywood Tel: 07429 076755

OP D PD YA

HOME INSTEAD SENIOR CARE Letchworth Tel: 01525 280990 OP D PD LDA MH SI YA

HERTFORDSHIRE CROSSROADS SOUTH Borehamwood Tel: 0208 905 1158 OP PD LDA MH YA

HOME INSTEAD SENIOR CARE Welwyn Garden City Tel: 01707 240650

HERTFORDSHIRE DOMICILIARY CARE Watford Tel: 01923 256391 PD LDA MH

HOME INSTEAD SENIOR CARE – WATFORD Watford Tel: 01923 250513 OP D LDA YA

HERTFORDSHIRE DOMICILIARY CARE AGENCY Stevenage Tel: 01438 310083 PD LDA MH SI YA

HOPE HOME CARE SERVICES LTD Waltham Cross Tel: 01992 760520

HERTFORDSHIRE DOMICILIARY CARE SERVICES Hatfield Tel: 01707 258735 OP PD LDA MH

HOUSING & CARE 21 – LEA SPRINGS Harpenden Tel: 0370 192 4000 OP D PD MH SI YA

HERTFORDSHIRE SUPPORTED LIVING SERVICES Watford Tel: 01923 662411 HERTS HOMECARE Hemel Hempstead Tel: 01442 213289

OP PD LDA MH SI

JAC LOCUMS LTD Letchworth Garden City Tel: 01462 338452

OP D MH YA

OP D PD LDA SI YA

LDA

JJ CONNECT CARE LTD HEAD OFFICE Watford Tel: 01923 233277 OP D PD LDA YA

OP D PD LDA MH SI YA

JOY CARING SERVICES LTD Stevenage Tel: 01438 311704 OP D PD LDA MH SI YA

HF TRUST – 38 SOUTH ROAD Bishops Stortford Tel: 01279 461131 HIGHTOWN HOUSE Hemel Hempstead Tel: 01442 292300 HILTON COMMUNITY SERVICES LTD Waltham Cross Tel: 01992 638361

LDA

JUBILEE DOMICILIARY CARE AGENCY Welwyn Garden City Tel: 01707 376460 PD LDA YA

LDA

KNIGHTINGLES HEALTHCARE LTD Stevenage Tel: 01438 723209 OP D PD LDA MH SI YA

LDA

LEASE OF LIFE HOME CARE Welwyn Garden City Tel: 01707 246552 OP D PD LDA MH SI YA AD

HOME COUNTIES OUTREACH SERVICES Hemel Hempstead Tel: 01442 254539 OP PD LDA YA HOME INSTEAD CENTRAL HEMEL HEMPSTEAD & CHILTERNS Hemel Hempstead Tel: 01442 233599 OP D PD LDA MH SI YA

LHS CARE AND SUPPORT LTD Letchworth Garden City Advert page 33 Tel: 01462 615187 OP PD LDA MH YA LONDON CARE PROJECT, THE Watford Tel: 07747 828338

LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

32

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued LOOK AHEAD DOMICILIARY CARE (HERTFORDSHIRE) Stevenage Tel: 01438 740096 PD LDA SI YA LUMINA HOMECARE LTD Hemel Hempstead Tel: 01442 506220

OP D YA

NASH HOMECARE Hemel Hempstead Tel: 01442 824137

OP D PD LDA SI

NEXT STEPS HERTFORDSHIRE Welwyn Garden City Tel: 0203 582 8120 OP D PD LDA SI YA NOVUS CARE Watford Tel: 01923 252401

OP D PD SI

MAIDEN CARE SERVICES LTD Stevenage Tel: 01438 310034 OP D PD LDA SI YA

OMER CARE LTD Hitchin Tel: 01438 820999

OP D PD LDA

MEDOW CARE SERVICES LTD Hatfield Tel: 01707 271512

ONE STEP DOMICILARY CARE Hertfordshire Tel: 01462 429792

MACADAMIA SUPPORT Hatfield Tel: 01707 226075

D PD LDA MH SI YA

OP D PD MH SI

MENCAP FLAT 4 ASTON LODGE DOMICILIARY CARE AGENCY Borehamwood Tel: 0208 207 3854 MKF HOMECARE Hemel Hempstead Tel: 07532 133570 MRS RUDO GRAY Abbots Langley Tel: 01923 461869

LDA YA

OP D PD LDA MH SI YA AD

OP D PD SI YA

NAS COMMUNITY SERVICES (HERTFORDSHIRE) Hemel Hempstead Tel: 01442 247046 LDA

D PD LDA MH SI

OPTIONS HEALTH CARE SERVICES Stevenage Tel: 01438 314840

OUT AND ABOUT AT OFFICE 8 Hitchin Tel: 01442 531171 OP D PD LDA MH SI YA PARTNERS IN SUPPORT Stevenage Tel: 01438 746243

High Quality Homecare North and East of Hertfordshire.

Call us on 01462 615 187 or 074 74 334 800 or Email us info@lhscareandsupport.com LHS Care and Support Ltd, 1 Midhurst, Letchworth Garden City, SG6 4SF

LDA

PERCURRA BOREHAMWOOD Borehamwood Tel: 0208 213 3104 OP D PD LDA MH SI YA PINNACLE CARE 1ST Hatfield Tel: 07806 604861

Hourly Care Short or long term Respite for main Carer daily / weekly Night Sitting sleep in / wake in Live in 24 hour care

OP D MH YA

OP PD YA

PORTFOLIO HOMECARE LTD Ware Tel: 01920 333500 OP D PD MH SI YA AD PRECIOUS HOMES HERTFORDSHIRE AND BEDFORDSHIRE St Albans Tel: 01727 420761 OP PD LDA MH SI

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Visit www.carechoices.co.uk for further assistance with your search for care

33

Home care providers continued PROFESSIONAL NURSING SERVICES LTD – 25A WHITE HORSE COURT Bishops Stortford Tel: 01279 507077 OP D PD LDA SI YA QUALITY NURSING LTD Hatfield Tel: 07977 458662

OP YA

R4R HOME CARE SERVICES LTD / WATFORD Watford Tel: 01923 239400 OP D PD LDA MH SI YA RAPHAELS HOME CARE LTD St Albans Tel: 01727 568756

OP

REAGLE HOME CARE SERVICES (RHC) Middlesex Tel: 01923 824125 OP D PD LDA MH SI YA AD REAL CARE SOLUTIONS Letchworth Garden City Tel: 01438 300800

OP D PD LDA SI YA

RENEW CARE Hemel Hempstead Tel: 01442 244772

OP D PD MH

RV CARE LTD – HERTFORDSHIRE Chorleywood Tel: 07595 003356 OP D PD MH SI YA SAM2SAM DEAF CARE SERVICE LTD Hemel Hempstead Tel: 07534 715114

YA

SANCTUARY HOME CARE LTD – BUSHEY HEATH Bushey Tel: 0203 761 3394 OP SCOPE COMMUNITY SERVICES HERTFORDSHIRE Stevenage Tel: 07817 953095

OP LDA SI YA

SOCIAL CARE SOLUTIONS LTD (HATFIELD OFFICE) Hatfield Tel: 01707 265601 OP D PD LDA MH SI YA

SOUTHERN FAMILY CARE LTD Ware Tel: 01920 871414 OP PD LDA MH SI YA AD SPECIAL KIDS CARE AGENCY Rickmansworth Tel: 01923 897643 SPRING HOUSE Hatfield Tel: 01707 257733

PD LDA MH SI YA

LDA

ST ELIZABETH’S DOMICILIARY CARE AGENCY Much Hadham Tel: 01279 844422 LDA SURECARE (ST ALBANS AND THE DACORUM) St Albans OP D PD LDA MH YA Tel: 01727 828203 TEAPOT HOME CARE Welwyn Garden City Tel: 07713 147403 THE OFFICE Hatfield Tel: 07967 189676

OP D LDA SI YA

LDA YA

TURNING POINT – TIMBERLEA (DOM CARE) Watford Tel: 0208 421 5395 OP PD LDA MH YA UK INTERNATIONAL NURSING AGENCY LTD DOM CARE Radlett Advert page 65 Tel: 01923 855856 OP D PD LDA MH SI UNIQUE HERTS CARE LTD Knebworth Tel: 01438 817946 WHITTON CARE Hatfield Tel: 01707 550026 WILNASH CARE LTD Potters Bar Tel: 01707 830037

OP YA

OP D PD

OP D PD MH SI

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

34

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued YESUK OFFICE Watford Tel: 01923 443923

OP PD YA

YOUR LIFE (HITCHIN) Hitchin Tel: 01823 544815

OP D PD

YOUR LIFE (POTTERS BAR) Potters Bar Tel: 01707 651974

YOUR LIFE (WELWYN GARDEN CITY) Welwyn Garden City Tel: 01707 328220 ZINNIA CARE LTD Hemel Hempstead Tel: 01442 234780

OP D

OP D YA

OP D PD SI

Eureka Care Services

DOMICILIARY HOMECARE FOR THE ELDERLY

5F Lawrence Close, Hertford, Hertfordshire SG14 2HH Email: enquiries@eurekacareservices.co.uk Telephone: 07872 861451 Eureka Care Services strives to offer excellent and affordable home health care and community based social services to individuals and their families in Hertfordshire.

We are a professional Domiciliary home care agency caring for the elderly in their own homes to treat them with dignity, respect and compassion. We support them in the way they chose to be supported.

Companionship • Assist with meals • Personal elderly care • Domestic Duties

www. eur ekacar eser vices.co .u k

What do you think about this publication?

Complete our short questionnaire

www.carechoices.co.uk/reader-survey

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Visit www.carechoices.co.uk for further assistance with your search for care

35

Housing with care Sheltered housing Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service.

A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially-adapted facilities.

Flexicare housing Flexicare housing is Hertfordshire’s version of extra care – schemes where people rent their own flat, but have access to care and support as and when they need it, 24-hours a day. Flexicare housing is a positive choice for many people because it meets a wide range of needs and provides a good alternative to residential care.

As care is available 24-hours a day, Flexicare housing can offer reassurance for family carers and tenants – even if you don’t need regular care it can be helpful to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs.

Flexicare housing may suit you if you: • are finding it hard to cope in your existing accommodation; • are already receiving home care services; or • have few care needs now but want to prepare for the future.

36

For further details about Flexicare housing, call Health and Community Services on 0300 123 4042 or visit www.hertsdirect.org

Flexicare housing schemes in Hertfordshire Broxbourne Borough Emmanuel Lodge, Cheshunt Wormley Court, Wormley Dacorum Evelyn Sharp House, Hemel Hempstead East Hertfordshire Parkside, Bishop’s Stortford Bircherley Court, Hertford Calton Court, Hertford Hertsmere Fountain Court, Borehamwood Barley Close, Bushey Collins Court, Bushey Storey Court, Bushey North Hertfordshire Temple Court, Baldock Anderson House, Hitchin Peter Sell House, Hitchin Robert Humbert House, Letchworth Tabor Court, Letchworth Mary Barfield House, Royston Stevenage Borough Silkin Court, Stevenage Watford Borough Dale Court, Leavesden, Watford Lincoln Court, Watford Rutland Lodge, Watford Welwyn and Hatfield Swan Field Court, Welwyn Garden City Woodside House, Welwyn Garden City Chilton Green, Welwyn Garden City

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Specialist services Learning disability As part of Hertfordshire County Council, Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support.

You can get help and advice on issues you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you.

Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor.

Teams will also help you get advice and support from advocacy services: the Department for Education; the Department for Work and Pensions; Jobcentre Plus; the Housing Department and the police.

If you are a family carer, they can also assess your needs and help you support the person you care for.

(often disabled adults) rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in residential care.

Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property.

Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24-hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology (discussed further on page 14).

For further information, speak to Health and Community Services on 0300 123 4042.

Supported Living Supported Living is a term generally used to describe situations in which people

T: 01727 811906 www.newdirectionsfsc.co.uk 35-37 Hill End Lane, St. Albans, AL4 0TX

New Directions is a registered limited company providing social care to vulnerable adults with mental health needs and autism spectrum conditions across Hertfordshire. We provide a range of supported living services and flexible community social care support based on the principles of personalisation, recovery and client choice.

We are passionate about what we do and want to provide quality services that focus on helping the individual to maximise their potential for recovery at whatever level that may be.

Visit www.carechoices.co.uk for further assistance with your search for care

37

Non-council support Guideposts Listens to and supports adults with learning difficulties to access their own community activities and lead fuller, more independent lives.

Tel: 01920 484946 Email: info@guideposts.org.uk Web: www.guideposts.org.uk Scope Offers free, impartial and expert information, advice and support to disabled people and their families, 9am to 5pm weekdays.

Freephone: 0808 800 3333 Email: helpline@scope.org.uk Web: www.scope.org.uk

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The CMHTs are a community-based assessment and treatment service for people with mental health conditions aged between 18 to 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf.

There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 15.

For contact details of the local team, please visit www.hpft.nhs.uk/our-services/areadirectory-and-contacts

38

Out-of-hours mental health helpline For out-of-hours advice and telephone support from a mental health professional, please call the helpline on 01438 843322.

This service operates through the night from 5pm until 9am on weekdays, and around the clock at weekends and on Bank Holidays.

The service is available to service users and carers within the Hertfordshire Partnership NHS Foundation Trust for advice and support outside office hours.

Useful contacts Guideposts Clients at Guideposts’ mental health services have linkworkers who work with people on a one-to-one basis, providing support and encouragement that they may need to fulfil their goals and achievements.

Tel: 01923 223554 Email: hsh@guideposts.org.uk Herts Mind Network Herts Mind Network is a mental health organisation providing a diverse range of recovery-orientated services and works with adults from the age of 18.

Infoline: 0203 727 3600 Email: info@hertsmindnetwork.org Web: www.hertsmindnetwork.org

Physical disability If you have a physical disability or a longterm illness, Health and Community Services and other organisations in the independent and not-for-profit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

The Older People and Physical Disabilities (OPPD) teams assess and manage care services for older people and people with physical disabilities living in hospital, in care homes or in the wider community.

Initial requests and referrals for adult social care services are handled by the Customer Service Centre, which also provides information and advice to callers. Call Health and Community Services on 0300 123 4042.

degree of sight loss; • are deaf or hard of hearing or have a degree of hearing loss; or • are deafblind or have a degree of dual sensory loss.

If you care for someone with a sensory need, the Sensory Services team can carry out an assessment of your needs as a carer to help you to continue to support them. Contact Health and Community Services for further OPPD’s community teams will then work with information on 0300 123 4042. anyone needing more detailed assessment or care management.

Advocates can help

If eligible, support from Health and Community Advocates can give advice, support and Services includes: allocation of a Personal information to people of any age, helping Budget (see page 15); occupational therapists; them to voice their concerns and guiding help with equipment and adaptations to your them through difficult or challenging times. home; activities within the community; help at Consider using the services of an advocate if home and with leaving hospital; short breaks; you feel unsure or concerned when you are help if required to move into a residential faced with making an important decision home; and help for carers. about your care. They can be especially useful if you have a disability and you need If Health and Community Services arranges to make your voice heard. a care home placement for you, you should check a number of points. What choice of Advocates are not there to tell you what to home do you have and is this restricted do or to make decisions for you, but to help by the amount of care you need? Is the you express your views and make your own provision in accordance with Care Quality decisions. Councils have a legal obligation Commission’s standards (see page 50)? to provide an advocate to you if you need Does the staff team in the home have good one at any stage of your care and support links with the local Health and Community planning with them.

Services Care Management team?

Sensory services The Sensory Services team, which includes rehabilitation workers and social workers, can provide information packs, advice and access to services as well as support from a network of national and local agencies.

The team provides services to all adults and children in Hertfordshire who: • are blind or partially sighted or have a Visit www.carechoices.co.uk for further assistance with your search for care

39

Useful contacts People First Promotes the rights of people with a learning disability, and is there to listen to and support people while it does this.

Tel: 0207 274 5484 Email: peoplefirstltd@gmail.com Web: www.peoplefirstltd.com POhWER Provides free, confidential independent advocacy to users of care and community services across Hertfordshire. POhWER also provides the Independent Complaints Advocacy Service (ICAS) for Hertfordshire – free, confidential, independent advocacy support to anyone wishing to make a complaint about the NHS. Hertlands House, Primett Road, Stevenage SG1 3EE Tel: 0300 123 4044 Email: info@hertshelp.net Web: www.pohwer.net

important for you, your family and carers.

The service should have an open approach to end of life care. It should initiate conversations with you and your family and work with your GP to ensure your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices.

You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life.

It is also important to know that all health and social care staff must be trained in communication regarding end of life care and will be trained in assessing the needs of individuals and carers.

It is worth asking care providers whether they are working towards The Gold Standards Framework. This can be used in various settings, for example hospitals, End of life care primary care and care homes, to improve the co-ordination and communication Although the subject of dying is often painful between different organisations involved in to contemplate, it is essential that you and providing care for someone near the end of your relatives discuss your wishes as you their life. near the end of your life. Good planning for all your needs should mean that you can (if In Hertfordshire, there is also the East you choose) remain in your home or care of England ABC End of Life Education home in your last days and not have to be Programme. This is a free education admitted to hospital. programme, offered to all care home, primary and secondary health and social care staff not working in specialist palliative When choosing a service, you should care but who do frequently play a major consider its end of life care philosophy and role in meeting palliative care needs. It policies. Enabling people to die in comfort aims ‘to ensure high quality, integrated end and with dignity is a core part of providing of life care is available to all who need it, care and the way care professionals irrespective of diagnosis or place of care’. approach the process will be incredibly

40

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Useful websites

comprehensive support section. www.dyingmatters.org

Compassionate Communities Compassionate Communities aims to help people develop the skills to address issues raised by end of life and other losses. It also tries to be a helpful, empathic ear. www.compassionatecommunities.org.uk

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk

Dying Matters Set up by the National Council for Palliative Care, the coalition aims to promote awareness of dying, death and bereavement. The website has a

WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. www.widownet.org

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on its findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk ). For more information on the CQC see page 50.

Types of care home Care homes (personal care only) If you need someone to look after you 24-hours a day, but don’t need nursing care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. This figure may change after April 2017, check with Health and Community Services after this date. See page 46 for more information on paying for residential care.

Care homes with nursing A care home with nursing provides the same care and support as a care home offering

personal care, but with 24-hour nursing staff on hand. If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements.

The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £156.25 per week. This figure may change after April 2017, check with Health and Community Services after this date.

For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline on 0800 389 2077.

Visit www.carechoices.co.uk for further assistance with your search for care

41

Care homes checklist

© 2016 Care Choices Ltd

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff

Personal preferences

What is the minimum number of staff that are available at any time?

Is the home too hot/cold? Can you control the heating in your room?

Are staff respectful, friendly and polite?

Do staff have formal training?

Is the décor to your tastes?

Are there restricted visiting hours?

Are the staff engaging with residents?

Is there somewhere you can go to be alone?

Does the home feel welcoming?

Activities Is there an Activities Co-ordinator?

Can you get involved in activities you enjoy?

Does the home organise any outings?

Are residents escorted to appointments?

Do the residents seem entertained?

Does the home have a varied activities schedule?

Life in the home

Catering Does the menu change regularly?

Can the home cater for any dietary requirements you may have?

Can you eat when you like, even at night?

Can you have food in your room?

Is there a choice of food at mealtimes?

Is alcohol available/allowed if you want it?

Is the home adapted to suit your needs?

Can visitors join you for meals?

Can you bring your own furniture?

Fees

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Do your fees cover all of the services and activities?

Is there public transport nearby?

Are fees likely to change regularly?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Does the home provide any transport?

Can you make/receive calls privately?

Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 50.

42

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Activities in care homes The word ‘activity’ can imply many different things but, in the context of a care home, it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Activities should stimulate residents emotionally, physically and mentally and, in a good care home, should encompass all aspects of daily life. They can range from choosing what to wear, to helping with tasks around the home or garden, to listening to the radio or joining in with an art or exercise class. Above all, activities provide a point of interest, fun and challenge to each day. They should enable

people to participate in daily life, be engaged and maintain hobbies or activities they have enjoyed throughout their life, as well as offering the opportunity to try something new.

Lots of care homes now employ a dedicated activity co-ordinator. What they do and how they do it varies from one home to another.

Increasingly, they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high-quality activity provision.

Ensure you speak to any potential providers about the activities they provide in their home.

20 Hertfordshire Care Providers Association (HCPA) top tips for finding a good care provider Why should I look for a care provider with a fully trained workforce?

To provide the best care, staff should be knowledgeable, competent and confident.

They need to know how to use the training they regularly receive in practical situations. Your loved one deserves to be treated with dignity and respect and the care they receive should focus on their wellbeing, and preventative measures around health related issues.

nutritional training the staff receive.

10. Ask about falls prevention measures.

11. Ask staff how they provide ‘person-

centred care’.

12. Ask if there will be a life-story book made

so that staff can get to know the resident.

13. How many staff are on duty at one time?

14. Ask to see training records of night staff.

15. Ask about the culture and check if it

reflects the care you see.

How do I find this out?

16. Does the place look safe? Are there clear 1. Ask a manager about their staff training.

walkways and do staff clear them?

2. Ask to see staff training records (these 17. Do the staff involve residents in day-to-day

may need to be anonymised).

activities such as laying the table?

3. Watch for staff interaction with residents 18. Ask the staff how they manage difficult

as you walk around the home. behaviours.

4. Ask other residents how good the staff are.

19. Chat to staff about the particular 5. Ask to see the activities programme.

conditions of your loved one to check 6. Be on the lookout for compassion.

their knowledge.

Do staff look as if they really care?

20. Do the residents look happy, engaged 7. Be alert to dignity issues: for example, and comfortable?

are people covered up?

Call HCPA on 01707 536020 or email 8. Do the residents look clean and tidy? admin@hcpa.info 9. Ask to see menus and find out what Visit www.carechoices.co.uk for further assistance with your search for care

43

Dementia in care homes Care homes and dementia A good care home will follow the concept of a person-centred approach to care for people living with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

The person living with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care, that identifies a named care coordinator and addresses their individual needs. They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Powers of Attorney and Preferred Priorities for Care. For more information on these, see pages 40 and 49.

It is important that care and support options are tailored to the needs of the individual.

Make sure staff know the person living with dementia by providing life story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for them.

Who is the person in charge of championing dementia care best practice in the home?

Further questions to consider are included in the checklist on page 45.

Design and technology The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment.

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.

Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person living with dementia to exercise choice and personal preferences, even in the later stages of the condition?

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW WILL I KNOW HOW WILL I KNOW WHICH WHICH TO TO CHOOSE? CHOOSE? VISIT VISIT THE THE NEW NEW CARE CARE SELECT SELECT WEBSITE WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 0800 389 389 2077 2077 44

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Residential dementia care checklist

© 2016 Care Choices Ltd

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 42.

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify

their own?

Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Does the home offer help if a resident needs assistance taking medication?

Do GPs visit the home regularly?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent?

Can residents decide what to do each day?

Can residents have a say in the décor of their room?

Are staff trained to spot when someone

needs to go to the toilet?

Do the staff have any dementia specific

training/experience?

Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care?

Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 50.

Visit www.carechoices.co.uk for further assistance with your search for care

45

Paying for care When a local authority provides or arranges services for you, you may be asked to contribute towards the cost of care at home or in a care home, depending on your personal circumstances.

Financial assessment

Community Services for more information about paying for care and your specific situation.

If you are eligible for support from the council and you are moving into a care home or care home with nursing, you will be given a choice of homes that charge the amount the council would usually pay for someone with your needs. If the home you choose charges a fee in excess of the local authority’s funding limit, you will need to find someone else to meet the additional amount. This is often referred to as a ‘third party payment’ or ‘top-up’ (explained further on page 48).

To determine whether or not you will need to contribute towards the cost of your support, the council will conduct a financial assessment. This will look at your capital, savings and income. Most people are likely to have to contribute something towards the cost of their care. The value of your home is included as part of your capital in this assessment if you are moving into residential care, except in limited circumstances. It is not Running out of money included if you are receiving care in your own home. If you choose not to have a financial If your capital and savings are likely to assessment, you will be responsible for reduce to £23,250 through payment of paying the full cost of your care and support. care home fees, you must let the council know well in advance. It must undertake an If you have capital and savings of less than assessment of your circumstances before £14,250, you may be asked to contribute deciding if it will make a contribution. part of your income and the local authority may meet the shortfall.

If you become eligible for the council’s support with funding your care, and the If you have capital and savings between home you are living in charges more than £14,250 and £23,250, you are likely to have the council’s fee levels, you are likely to need to contribute towards the cost of your care. to find someone to help pay the difference.

You may need to contribute part of your income, and a sliding scale operates whereby This is known as a ‘top-up’ or ‘third party you contribute £1 for each £250 you have in payment’, see page 48 for more information.

If funds for a top-up are not available, you capital and savings above the lower figure. may need to find accommodation which can meet your needs at the local authority fee If your capital and savings amount to more level. than £23,250, you will likely have to pay the full cost of your care yourself. However, you are still entitled to an assessment of your needs by the council and you may be able to get some support with funding your care, see page 47.

These figures may change during the lifetime of this Directory. Speak to Health and

46

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies that may be able to help. It is important to seek independent financial and legal advice before committing yourself to anything. See page 48 for more information.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Non-means-tested support Some support may be available to you without a financial assessment.

Benefits Attendance Allowance, Disability Living Allowance and Personal Independence Payments are non-means-tested, nontaxable benefits from the Department for Work and Pensions. There are different rates depending on the level of your needs.

Everyone who needs care should consider claiming these benefits, however, they will not be paid if you are, or become, a permanent resident in a care home.

If you are entitled to the mobility component of Disability Living Allowance or Personal Independence Payment, this payment will not stop once you are in a care home and is not included in your financial assessment.

You may also want to consider applying for Universal Credit (if you are under pension age) or Pension Credit (if you are over pension age).

NHS Continuing Healthcare NHS Continuing Healthcare is fully-funded care and support, provided and paid for by the NHS. To be eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS Continuing Healthcare, you can receive the services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home.

any arrangements. It is important that you seek specialist advice from appropriately qualified and regulated financial advisers, see page 48 for suggested contacts.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital and savings are less than ÂŁ23,250, and your income is not enough to meet your care home fees, the council may share the cost of the first twelve weeks of permanent care, provided it agrees that the level of care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, you may be offered a Deferred Payment Agreement. Deferred Payment Agreements allow people to delay selling their former home during their lifetime. Any fees paid by the council will be charged against the value of the home, and must be repaid once the house is sold or from the estate. Interest is payable throughout the period of the loan and there is also a one-off fee to join the scheme, which covers all legal and administrative costs for the lifetime of the loan. The council may limit the amount of the loan, depending on the equity in the property.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-means-tested Registered Nursing Care Contribution (sometimes referred to as Funded Nursing Care) towards the cost of your nursing care. This is paid directly to the home.

Self-funding your care Paying for care can be an expensive and long-term commitment, so it is strongly recommended that you seek specialist information and advice before entering into Visit www.carechoices.co.uk for further assistance with your search for care

47

Third party payments

Seeking financial advice

If you are eligible for the council’s support, you will be offered a choice of homes that meet the local authority’s funding rates. If you choose to live in a more expensive home and someone is able to make an additional payment for you, they will have to pay the local authority the difference between its rate and the home’s fee. This additional payment is called a ‘top-up’ or ‘third party payment’.

Planning for your future care and support needs can be complicated and funding care can be expensive. Professional advice may be helpful in enabling you (and your family) to identify the most suitable and cost-effective solution.

You are not allowed to make this additional payment yourself, except in limited circumstances, so the responsibility usually falls to a family member, friend or charity.

Before anyone agrees to pay a top-up, they should be aware that the amount may increase, usually once a year, and they need to be confident that they can sustain the payments for as long as they are required. They will need to sign a contract with the council to confirm that they are able to do this.

If the additional payments stop being paid for any reason, then you should seek help and advice from the council. You may have to move to a cheaper home within the local authority’s funding levels.

If you are already resident in a care home, and no top-up was required at the time you became a resident, the home may seek to introduce one at a later date, which would need to be agreed first with the local authority. This may happen if a change to your arrangements is made at your request or with your agreement, for example you move to a nicer room.

It is important to note that councils have a duty to offer you a place at a home that accepts their funding rates. If no such place is available, a top-up should not be charged.

48

Everyone is encouraged to seek unbiased, expert advice from independent financial advisers to help work out how to pay for long-term care. Independent financial advisers are regulated by the Financial Conduct Authority (FCA) and must take shared responsibility for the suitability of any product they recommend.

Unlike advisers who are tied to particular providers, specialist care-fees advisers can offer advice on products from across the whole market.

A list of independent financial advisers who are accredited by the Society of Later Life Advisers can be found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454.

There is also a number of organisations that will provide free advice about funding care and support. These are a good place to start if you are looking for information and want to see what sort of options are available.

Age UK Tel: 0800 169 6565 Web: www.ageuk.org.uk/moneymatters Citizens Advice Bureau Web: www.citizensadvice.org.uk Money Advice Service Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Important information This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

How solicitors can help A solicitor can give you impartial advice about wills, gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows a person of your choice to make decisions on your behalf at a time when you may be unable.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs and should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

If you don’t have your own solicitor, ask family or friends for their recommendations.

Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

Comments, compliments and complaints You should feel able to complain about any aspect of your care which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be made difficult for you and should not affect the standard of care that you receive.

Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure.

Visit www.carechoices.co.uk for further assistance with your search for care

49

If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. Visit www.hertfordshire.gov.uk for information about how to complain about council services.

If your complaint is about a breach of regulations, contact the Care Quality Commission (see below for more information about the CQC).

If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to complain to your social worker/care manager or the department’s designated complaints manager.

If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service.

Their job is to investigate complaints in a fair and independent way.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people's needs, and Well-led. Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC has also started rating services as: Outstanding, Good, Requires Improvement and Inadequate.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

50

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Out-of-county care You can choose a care home outside your home county. You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your care home place is state-funded, speak to the local authority about who is responsible for your care fees, especially if you choose a care home in another region.

Any home you choose must be suitable for your assessed needs and comply with the paying authority’s terms and conditions.

You must seek further advice before making your decision.

For information on care provision in Hertfordshire and other regions, contact this Directory's helpline on freephone 0800 389 2077 with details of your requirements.

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves or protect themselves from harm or from being exploited.

What is adult abuse?

Abuse is mistreatment that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering.

It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management.

Who might be causing the abuse?

The person who is responsible for the abuse may be known to the person abused and could be: • a paid carer or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits vulnerable people.

If you think someone is being abused call Hertfordshire County Council’s Health and Community Services Department on 0300 123 4042. Your concerns will be taken seriously and will receive prompt attention, advice and support.

If the abuse is also a crime such as assault, racial harassment, rape or theft you should

Visit www.carechoices.co.uk for further assistance with your search for care

51

involve the police to prevent someone else from being abused. If the police are involved Health and Community Services will work with them and with you to support you.

If you are worried about contacting the police you can contact Health and Community Services on 0300 123 4042 to talk things over first. If immediate action is needed dial 999.

You can also: • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services; or •

Care home owners, home care agencies and employment agencies that supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the DBS. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult.

People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.

let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next.

The Disclosure and Barring Service (DBS) There is a barring system for all those intending to work, or working with children and vulnerable adults.

This service combines the criminal records checking and barring functions. For disclosure information and services, visit www.gov.uk/dbs

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 52

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Acacia Mews Enhancing life, excelling in care

Residential, Dementia, and Respite Care Every exquisite detail has been considered at Acacia Mews, with luxury hotel style living, restaurant dining, and an interesting programme of events and activities. Your Well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life.

• Restaurant quality dining with wine in elegant surroundings • Nutritious and balanced menus from our professional kitchens contributing to a healthier lifestyle • Beautifully decorated rooms all have en-suite showers, with some rooms opening on to the gardens • Hair salon and relaxing aromatherapy room for beauty treatments • Deluxe mini suites for couples wishing to stay together • Sunny landscaped gardens with raised beds and patios

See our lovely home life at facebook.com /AcaciaMewsCareHome

Call the Acacia Mews Home Manager on 01707 561513 St Albans Road East | Hatfield | Hertfordshire | AL10 0FJ | Search ‘Acacia Mews Care’

Quality Care for a Better Life Step inside Sunrise of Chorleywood and you’ll know you’ve arrived somewhere special - a vibrant place where life is lived to the full.

We offer a range of senior care options including assisted living, nursing and specialist dementia care. Everything we do is driven by our commitment to provide the very best care for older people.

With daily activities and regular events, our Community has much to offer.

Come in and join us for one of our events or socials!

Please check our website or call us to find out more about this month’s events. We look forward to welcoming you soon.

SunriseChorleywood.co.uk

Sunrise of Chorleywood 01923 381120 High View, Chorleywood, Rickmansworth, Hertfordshire WD3 5TQ ADV_CHO_1116_CareServicesDirectory_04.indd 1

Visit www.carechoices.co.uk for further assistance with your search for care

08/11/2016 16:32

53

Residential care in Hertfordshire This Directory is divided into the geographical areas listed on this map.

Broxbourne 55

North Hertfordshire

66

Dacorum

57

St Albans

69

East Hertfordshire

58

Stevenage 72

Welwyn Hatfield

60

Three Rivers

Hertsmere 63

73

Watford 74

Home care providers can be found on page 29.

What does Hertfordshire Care Providers Association’s ‘Membership Plus’ mean?

Hertfordshire Care Providers Association (HCPA) helps care providers to reach high standards of quality. HCPA’s ‘Membership Plus’ shows how much members engage with the work of HCPA. This new membership model has the bonus of allowing people to see if care providers are Bronze, Silver or Gold status – this tells you exactly how much the provider engages: keeping up-to-date through meetings and bulletins (Bronze); learning tailored leadership skills (Silver); and engaging an impartial quality assurance (Gold). You will notice throughout this publication that some members have the HCPA logo beside their name these are the care providers who engage with HCPA around quality. Care providers are often moving up the ‘Membership Plus’ system, so when you visit/make contact with a provider you can ask them what engagement level they are at.

54

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Broxbourne care homes BRENT COTTAGE Admirals Walk, Hoddesdon EN11 8AB Tel: 01992 467450

LDA

CROMWELL AVENUE 9 Cromwell Avenue, Cheshunt EN7 5DJ Tel: 01992 622032 OP LDA SI YA CROSSBROOK COTTAGE 67 Crossbrook Street, Cheshunt EN8 8LU Tel: 01992 434310 PD LDA MH SI YA CROSSBROOK COURT 65 Crossbrook Street, Cheshunt EN8 8LU Tel: 01992 434311 PD LDA MH SI YA FOURFIELDS Rosedale Way, Flamstead End, Cheshunt EN7 6HR OP D PD Tel: 01992 624343 Advert page 64 GRANGE CARE SERVICES LTD – 27 FLAMSTEAD END ROAD Cheshunt EN8 0JA Tel: 01992 638591

LDA YA

HASLEWOOD AVENUE 1 Haslewood Avenue, Hoddesdon EN11 8HT Tel: 01992 479171 PD LDA

HOLLIES, THE 11 St Catherines Road, Broxbourne EN10 7LG Tel: 01992 445044 OP D LAMMASMEAD 61 Lammasmead, Wormley, Broxbourne EN10 6PF Tel: 01992 421020

LDA

LIFE OPPORTUNITIES TRUST – 15 ROSE VALE Hoddesdon EN11 8NR Tel: 01992 443189 OP D PD LDA SI NEWGRANGE RESIDENTIAL HOME Cadmore Lane, Cheshunt, Waltham Cross EN8 9JX Tel: 01992 642449 OP D OLD GRANGE College Road, Cheshunt EN8 9LT Tel: 01992 633694 ST CATHARINES CARE HOME 24 St Catharines Road, Broxbourne EN10 7LE Tel: 01992 462224 WESTMEADE 69 Westmeade Close, Cheshunt EN7 6JR Tel: 01992 629963

LDA YA

OP D

LDA

Broxbourne care homes with nursing KINGFISHER NURSING HOME Emmanuel Lodge, College Road, Cheshunt EN8 9NQ OP PD Tel: 01992 627939 Advert page 56 Abbeyfield Friars Mead

Residential Care for the Elderly As a member of The Abbeyfield Society we provide a friendly purpose built home for our 26 residents.

Long/short term, convalescence & holiday stays – all to give families a well-earned rest – The choice is all yours.

For more information or to arrange an informal visit, feel free to contact us:

Tel: 01923 270304 Email: friars.mead@btopenworld.com Website: www.friarsmead.co.uk Facebook page: Abbeyfield Hertfordshire Residential Care Society Friars Mead, Rockliffe Avenue, Kings Langley WD4 8DR

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

55

Looking Looking for for quality quality care? care?

Looking Why for quality not us Why not give givecare? us aa call…. call….

Why not give us a call….

0208 457 2779 0208 2779 0208 457457 2779 info@westgatehc.co.uk

info@westgatehc.co.uk info@westgatehc.co.uk

“Excellent “Excellent “Excellent care…I have “Excellent care...I care…I have have been a resident care…I have been been a a resident resident 11 years and been afor resident for for11 11 years years and and for 11 do years and not want to do not want do notto want to to do notgo want anywhere go goanywhere anywhere go anywhere else.” else.” else.” else.”

Award winning Care Award Care Awardwinning winning Care

St Pauls Care Centre

Westgate House Care Centre

Ashview Nursing Home

St Pauls Care Centre Westgate WestgateHouse HouseCare CareCentre Centre Ashview Nursing Home St Pauls Care Centre Hemel Hempstead Ashview Nursing Home Ware Widford Widford Ware Hemel Hempstead St01442 Pauls Care Centre Westgate House Care Centre Hemel229 Hempstead Ashview Nursing Home 170 01920 426 Ware 100 Widford 01279 842 458 01920 426 100 01279 842 458 01442 229 170 Hemel Widford 01442Hempstead 229 170 01920Ware 426 100 01279 842 458 01442 229 170Nursing Home 01920 426 Kingfisher 100 Nursing Home Burford House 01279 842 458 Burford House Nursing Home Kingfisher Nursing Home Cheshunt Chorleywood Kingfisher Nursing Home Burford House Nursing Home Chorleywood Cheshunt 01992 627 Cheshunt 939 01923 282 818 Kingfisher Nursing Home Burford House Nursing Home Chorleywood 01923 282 818 01992 627 939 Cheshunt Chorleywood 01992 627 939 01923 282 818 care | respite care | dementia nursing care | residential care 01992 627 939 01923 282 818

nursing | residential carecare | respite carecare | dementia care nursing care |care residential care | respite | dementia | palliative care

OP care Older people D Dementia care | PD respite Physical disability LDA | Learning disability, autism Service nursing | (65+) residential care dementia care SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

www.westgatehealthcare.co.uk

Hertfordshire Care Providers Association Member – see page 5

56 56

Advertisers are highlighted

www.westgatehealthcare.co.uk www.westgatehealthcare.co.uk

This 389 2077 – information onwith choosing paying for care ThisDirectory’s Directory’shelpline helpline0800 0800 389 2077 – assistance findingand care and support

Dacorum care homes ASHLYNS CARE HOME Chesham Road, Berkhamsted HP4 2ST Tel: 01442 870565

QUEENSWAY HOUSE Jupiter Drive, Hemel Hempstead HP2 5NP OP D PD Tel: 01442 266088 Advert page 60

OP D

QUINCE HOUSE CHERRY TREE MANOR 77 Adeyfield Road, Hemel Hempstead HP2 5DZ 8 Great Road, Adeyfield, Hemel Hempstead HP2 5LB Tel: 01442 248316 LDA YA Tel: 01442 217621 Advert page 70 OP D PD ROBIN HOOD HOUSE DUNSLAND HOUSE Nettleden Road, Little Gaddesden HP4 1PL 5 Shrublands Road, Berkhamsted HP4 3HY Tel: 01442 842759 OP D Tel: 01442 866703 OP D ROSE, THE 192 Fletcher Way, Hemel Hempstead HP2 5SA FRIARS MEAD Tel: 07983 329447 LDA Rockliffe Avenue, Kings Langley WD4 8DR Tel: 01923 270304 Advert page 55 OP ST AGNELLS HOUSE Cupid Green Lane, Hemel Hempstead HP2 7HH GREEN LANE Tel: 01442 215805 PD LDA 17 Green Lane, Leverstock Green, ST JOSEPH’S CARE HOME Hemel Hempstead HP2 4SA Tel: 01442 230384 LDA YA Aylesbury Road, Tring HP23 4DH Tel: 01442 823159 OP D HIGHVIEW LODGE TEWIN ROAD Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD 1 Tewin Road, Leverstock Green, Tel: 01442 239733 Advert page 58 OP D PD SI Hemel Hempstead HP2 4NU Tel: 01442 214796 PD LDA JASMINE HOUSE 41 Hillfield Road, Hemel Hempstead HP2 4AB TURNING POINT – SYBDEN Tel: 01442 253398 LDA MH YA Pipers Hill, Great Gaddesden HP1 3BY Tel: 01442 269986 LDA YA LIME TREE MANOR RESIDENTIAL HOME WALSINGHAM SUPPORT– 1-2 ASHLEY CLOSE 171 Adeyfield Road, Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD Bennets End, Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA MH YA LODGE CARE HOME, THE WALSINGHAM SUPPORT – 39 ADEYFIELD ROAD 5 Broad Street, Hemel Hempstead HP2 5BW Hemel Hempstead HP2 5DP Tel: 01442 244722 OP D Tel: 01442 251840 OP PD LDA YA MOUNTBATTEN LODGE WESTBROOK HOUSE Old Crabtree Lane, Hemel Hempstead HP2 4EX Cupid Green Lane, Hemel Hempstead HP2 7GH Tel: 01442 244188 Advert page 64 OP D PD Tel: 01442 264965 LDA

Dacorum care homes with nursing ALEXANDRA CARE HOME 46 Alexandra Road, Hemel Hempstead HP2 5BP OP D YA Tel: 01442 246775 Advert page 66

ST PAULS CARE CENTRE Long Mimms, Hemel Hempstead HP2 5XW Tel: 01442 229170 Advert page 56

KILFILLAN HOUSE CARE HOME Graemesdyke Road, Berkhamsted HP4 3LZ Tel: 01442 817260 OP D PD LDA MH SI YA AD Advert page 70

WATER MILL HOUSE CARE HOME Rose Lane, off Red Lion Lane, Hemel Hempstead HP3 9TE Tel: 01442 269888

OP D PD

OP D PD SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

57

East Hertfordshire care homes

See page 59 for the Service User Bands key

APTON ROAD 34 Apton Road, Bishops Stortford CM23 2SN Tel: 01279 755656

HF TRUST – 38 SOUTH ROAD Bishops Stortford CM23 3JJ Tel: 01279 461131

LDA

HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ Tel: 01920 467508

OP

BEANE RIVER VIEW 1 Beane View, Port Vale, Hertford SG14 3UD Tel: 01992 503619 Advert page 64 OP D PD

HILLVIEW CARE HOME 17 Collett Road, Ware SG12 7LY Tel: 01920 469428

OP

BELMONT VIEW Hailey Lane, Hailey, Hertford SG13 7PB Tel: 01992 450304 Advert page 64 OP D PD LDA

ISABEL COURT 1-6 Isabel Court, Walton Road, Hoddesdon EN11 0LQ Tel: 01992 468652 LDA

ELMHURST Windhill, Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 64

LIBURY HALL Great Munden, Ware SG11 1JD Tel: 01920 438224

ASHWOOD – WARE New Road, Ware SG12 7BY Tel: 01920 486966 Advert below

LDA

OP D PD SI

OP D LDA

ST. ELIZABETH’S C A R E

H O M E

W I T H

OP MH

st

Elizabeth’s

N U R S I N G

adult care

Caring for people with epilepsy, autism and other complex needs since 1903.

Set in safe and spacious grounds, St. Elizabeth’ s offers residential care, respite services and day opportunities to adults 18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person-centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and off site comprising of over 30 activities Tel: 01279 843451 • Four innovative Social Enterprises, providing vocational experience in horticulture, art E: enquiries@stelizabeths.org.uk and ceramics, making and selling jewellery, and producing our own apple juice.

www.stelizabeths.org.uk

St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

Mum’s happy she found a place she could call home.

Companionship was top of my mum Dolly’s list when she felt a care home was the next step in her life. With friendship came confidence, happiness and a sense of wellbeing. In fact Mum felt completely at home.

Which home did she choose? Runwood. They offered all the care Mum needed and the independence she loved – and of course when Mum’s happy, we’re happy too.

Runwood are here to do what they do best – care Ashwood Care Home, Ware

01920 486966 Greenbanks Care Home, Watford

01923 255160 Victoria House Day Centre, Watford

01923 255369 Lancaster Court, Watford

www.runwoodhomes.co.uk 58

01923 689348

Highview Lodge Care Home, Hemel Hempstead

01442 239733 Highview Day Centre, Hemel Hempstead

01442 233822 Wisden Court Care Home, Stevenage

01438 354933 Wisden Day Centre, Stevenage

01438 727220

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Hertfordshire care homes continued POPIS GARDENS 1 & 2 Popis Gardens, King George Road, Ware SG12 7DU Tel: 01920 485030 LDA YA

WARE ROAD 49 Ware Road, Hertford SG13 7ED Tel: 0808 808 1111

ROYAL MENCAP SOCIETY – CHURCH ROAD 7 Church Road Bengeo SG14 3DP Tel: 01992 501266 LDA

WILLOWTHORPE CARE HOME High Street, Stanstead Abbotts SG12 8AS Tel: 01920 871811

TURNING POINT – AMBLESIDE Wengeo Lane, Ware SG12 0EQ Tel: 01920 460415

OP PD LDA YA

LDA

OP D

A countywide list of home care providers starts on page 29.

East Hertfordshire care homes with nursing ASHVIEW NURSING HOME Ware Road, Widford SG12 8RQ Tel: 01279 842458 Advert page 56

OP PD

BENTLEY HOUSE Pegs Lane, Hertford SG13 8EG Tel: 01992 515600

OP D PD YA

BROAD OAK MANOR NURSING HOME Broad Oak End, Bramfield Road, Hertford SG14 2JA Tel: 01992 551900 Advert inside back cover OP D CONEWOOD MANOR NURSING HOME 60 Dunmow Road, Bishops Stortford CM23 5HL Tel: 01279 657933 OP D YA GARDENS NEUROLOGICAL CENTRE High Wych Road, High Wych, Sawbridgeworth CM21 0HH Tel: 01279 600201

OP PD YA

HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ Tel: 01920 467508

OP

JACOBS NEUROLOGICAL CENTRE High Wych Road, High Wych, Sawbridgeworth CM21 0HH Tel: 01279 600201

OP PD YA

NIGHTINGALE NURSING HOME 85 New Road, Ware SG12 7BY Tel: 01920 463123

OP

PREMIER COURT CARE HOME Thorley Lane East, Thorley, Bishop’s Stortford CM23 4BH Advert page 70 Tel: 01279 883450 OP D PD MH SI YA ST ELIZABETH’S CARE HOME WITH NURSING St Elizabeth's Centre, South End, Much Hadham SG10 6EW Tel: 01279 843451 Advert page 58 LDA WESTGATE HOUSE CARE CENTRE Tower Road, Ware SG12 7LP Tel: 01920 426100 Advert page 56

OP D PD

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

59

Welwyn Hatfield care homes ACACIA MEWS St Albans Road East, Hatfield AL10 0FJ Tel: 01707 561513 Advert page 53

OP D PD

BLOSSOM HOUSE 134 Auckland Road, Potters Bar EN6 3HE Tel: 01707 659809

LDA

COACH HOUSE, THE Old Rectory Drive, Hatfield AL10 8AE Tel: 01707 263903

OP MH YA

DUGDALE HOUSE 1 Santers Lane, Potters Bar EN6 2BZ Tel: 01707 642541

LDA

BROADVIEW 8 Great North Road, Welwyn Garden City AL6 0PL Tel: 01438 718929 OP PD SI YA

ELIZABETH HOUSE RESIDENTIAL CARE HOME Elizabeth Close, Moors Walk, Welwyn Garden City AL7 2JB Tel: 01707 338821 OP D

CLOCK TOWER MEWS The Causeway, Morven Park, Potters Bar EN6 5HA Tel: 01707 662253 PD LDA

FIRS, THE 77 The Causeway, Potters Bar EN6 5HL Tel: 01707 662299 LDA MH SI YA

Enhancing the lives of residents in our care by bringing them joy, happiness & fulfilment The Gold Standard of Care available at five beautiful & convenient Hertfordshire locations Set in tranquil rural locations of Hertfordshire, our homes offer a range of care which includes residential, nursing, frail elderly and dementia registrations. Respite care is also available on a short term basis.

We are proud to provide a person-centred care to our residents.

80

Queensway House Hemel Hempstead, Herts, HP2 5NP

Visit http://www.goldcarehomes.com/queensway-house Call 01442 266 088 Email queensway@goldcarehomes.com 67

Heath Lodge Welwyn, Herts, AL6 9SN

69

Welwyn, Herts, AL6 9SN

57

The Old Rectory, Church Lane, Graveley, Nr Stevenage, Herts, SG4 7LU

10

Visit http://www.goldcarehomes.com/halcyon-days-care-home Call 01438 315 588 Email halcyondays@goldcarehomes.com 60

Martins House

Jessop Road, Pin Green, Stevenage, Herts, SG1 5LL

15

Visit http://www.goldcarehomes.com/martins-house Call 01438 351 056 Email martinshouse@goldcarehomes.com

Care Services *

EOL/Palliative Care Intermediate Care

; ;

Nursing Care Residential Care

;

Respite Care

* Between our five Hertfordshire homes, we cover the above services

To find out more about how we can care for you/your loved ones, please get in touch with us:

Call 01895 257 010

Visit www.goldcarehomes.com

Created by: Sandip Panchal

; ;

30

Visit http://www.goldcarehomes.com/autumnvale-care Call 01438 714 491 Email autumnvale@goldcarehomes.com

Halcyon Days

Dementia Care Dementia Nursing Care

20

Visit http://www.goldcarehomes.com/heath-lodge-care-home Call 01438 716 180 Email heathlodge@goldcarehomes.com

Autumn Vale

; ;

30

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

60

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Welwyn Hatfield care homes continued GOMBARDS 6 London Road, Welwyn Garden City AL6 9EL Tel: 01483 712892 PD LDA

MYMWOOD LIFESKILLS CENTRE Shepherds Way, Brookmans Park AL9 6NN Tel: 01707 393939 OP PD LDA MH

GREENACRES Wellfield Close, Hatfield AL10 0BU Tel: 01707 280500 Advert page 64

NIMROD DRIVE 4 Nimrod Drive, Hatfield AL10 9LS Tel: 01707 265639

LDA YA

NIMROD DRIVE, 10 Hatfield AL10 9LS Tel: 01707 258342

LDA YA

OP D PD

HEATH LODGE Danesbury Park Road, Welwyn Garden City AL6 9SN OP D Tel: 01438 716180 Advert page 60 HILLCREST 10 Great North Road, Welwyn Garden City AL6 0PL Tel: 01438 718081 OP PD LDA SI YA HOMESIDE 6 Great North Road, Welwyn Garden City AL6 0PL Tel: 01438 716442 OP PD LDA SI YA HONISTER Ellenbrook Lane, Hatfield AL10 9RW Tel: 01707 274918

OP D

HYDE VALLEY HOUSE Hyde Valley, Welwyn Garden City AL7 4ND OP D PD Tel: 01707 379700 Advert page 64 JUBILEE HOUSE CARE TRUST – 29 JONQUIL CLOSE Welwyn Garden City AL7 3HX Tel: 01707 391113 PD LDA YA JUBILEE HOUSE CARE TRUST – 20-22 LINCOLN CLOSE Welwyn Garden City AL7 2NN Tel: 01707 376460

LDA YA

LIFE OPPORTUNTIES TRUST – 6A SEWELLS Welwyn Garden City AL8 7AQ Tel: 01707 321344 OP D PD LDA MAYFAIR LODGE The Walk, Potters Bar EN6 1QN Tel: 01707 871800 Advert page 64

OP D PD

OAK COTTAGE 4 Wilkins Green Lane, Hatfield AL10 9RT Tel: 01707 269594

OASIS LODGE RESIDENTIAL CARE HOME 13 Dugdale Hill Lane, Potters Bar EN6 2DP Tel: 07946 253241 LDA YA SHERWOOD COURT The Common, Hatfield AL10 0NX Tel: 01707 262405 LDA ST ANDREWS CARE HOME Great North Road, Welwyn Garden City AL8 7SR Tel: 01707 324208 OP D ST AUDREY’S Church Street, Old Hatfield AL9 5AR Tel: 01707 272264 ST PETER’S HOME 13 Louvain Way, Watford WD25 7EH Tel: 01923 673305 STANBOROUGH LODGE Great North Road, Welwyn Garden City AL8 7TD Tel: 01707 275917

OP D PD SI

LDA MH

OP D

MEADOWS SHORT BREAK CENTRE, THE 19-21 Grove Meadow, Welwyn Garden City AL7 2BE Tel: 01707 373759 PD LDA YA

THREE OAKS CARE HOME LTD 14 Gwynfa Close, Welwyn Garden City AL6 0PR Tel: 01438 712939

MINIMS, THE (12 & 31) Hatfield AL10 0AW Tel: 01707 257098

WILLOWS, THE 197 Darkes Lane, Potters Bar EN6 1AA Tel: 01707 659205

OP PD LDA

OP D

PD LDA

OP

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

61

We are different from other care providers because of the belief, energy and passion we put into what we do: caring for our elderly residents TLC Care is a group of care and nursing homes in London, Hertfordshire, Surrey and Cambridge. Our team of caring hearts are highly trained to provide person centred care that allows you or your loved one to live life independently, with the freedom of choice and dignity that you deserve.

With the days getting shorter, and winter nights on their way, why not come meet our team who will show you what luxury living you’re missing out on. Call now to arrange a personal tour, and let us show you why TLC is the right choice for you.

0208 863 4637

Contact us on 01707 668900

Cuffley Manor, Coopers Lane Road, Potters Bar EN6 4AE

Contact us on 020 8447 4790

Carlton Court, 112 Bells Hill, Barnet EN5 2SQ

Contact us on 01707 644 179

Cooperscroft, Coopers Lane Road, Potters Bar EN6 4AE

Contact us on 01223 363 904

Cambridge Manor, 33 Milton Rd, Cambridge CB4 1UZ

info@tlcgroup.co.uk

www.tlcgroup.co.uk

Welwyn Hatfield care homes with nursing AUTUMN VALE CARE CENTRE Danesbury Park Road, Welwyn Garden City AL6 9SN OP D Tel: 01438 714491 Advert page 60

HOWE DELL MANOR Old Rectory Lane, Hatfield AL10 8AE Tel: 01707 263903

CUFFLEY MANOR CARE HOME Coopers Lane Road, Potters Bar EN6 4AE OP D PD SI Tel: 01707 668900 Advert page 62

ST CHRISTOPHER’S CARE HOME Drakes Way, Hatfield AL10 8XY Tel: 01707 818981 Advert page 70

OP D PD

OP LDA MH YA

MANOR ROAD 30 Manor Road, Potters Bar EN6 1DQ Tel: 01707 663908

LDA

LDA

MEAD, THE Castleford Close, Allerton Road, Borehamwood WD6 4AL Tel: 0208 953 8573 Advert page 64

OP D PD

OP MH YA

HATFIELD RESIDENTIAL AND NURSING HOME Tamblin Way, Hatfield AL10 9EZ Tel: 01707 255270 OP D PD MH SI

Hertsmere care homes ABBEY LODGE 3 Finch Lane, Bushey WD23 3AH Tel: 0208 950 7164 CARE MANAGEMENT GROUP – 29 BUSHEY HALL ROAD Bushey WD23 2EE Tel: 01923 630385 CARE MANAGEMENT GROUP – 31 BUSHEY HALL ROAD Bushey WD23 2EE Tel: 01923 219280

LDA

CELIA JOHNSON COURT Gregson Close, Borehamwood WD6 5RG Tel: 0208 207 3700

OP

FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10-20 Cardinal Avenue, Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YA GANWICK HOUSE Waggon Road, Barnet EN4 0PH Tel: 0208 447 1155

LDA MH

GREENHILL CARE HOME Waggon Road, Barnet EN4 0PH Tel: 0208 449 8849

OP D PD LDA

HEATH HOUSE Elstree Road, Bushey WD23 1GH Tel: 0208 901 0900 Advert page 64 LITTLEDENE HOUSE 54 Bushey Grove Road, Bushey WD23 2JJ Tel: 01923 245864

MOTI WILLOW 1 Watling Street, Radlett WD7 7NG Tel: 01923 857460 SHENLEYBURY HOUSE LTD Black Lion Hill, Radlett WD7 9DE Tel: 01923 859238 SUNRISE OPERATIONS ELSTREE LTD Edgewarebury Lane, Elstree WD6 3RG Tel: 0208 236 0100 VILLA SCALABRINI Green Street, Shenley WD7 9BB Tel: 0208 207 5713

MH YA

OP

OP D

OP D PD

WALSINGHAM SUPPORT – 122 ALDENHAM ROAD Watford WD23 2ET Tel: 01923 237770

PD LDA YA

OP D PD

WALSINGHAM SUPPORT – 86 BAKER STREET Potters Bar EN6 2EP Tel: 01707 642542 OP PD LDA YA

OP D

WILTON LODGE RESIDENTIAL HOME 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 01923 858272 OP D PD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

63

I never thought I’d make so many friends in a care home Quantum Care homes provide a friendly, stimulating atmosphere with the human warmth to help you enjoy life in a comfortable, homely environment.

We choose dedicated, well-trained staff for whom caring is more than just a job, and locations which are in the heart of the local community.

Real life experiences... at Quantum Care Homes We have 26 Homes in Hertfordshire & surrounding areas

Royston

Baldock Dunstable

• Residential, Respite and Day Care

Hertfordshire A1(M)

Harpenden Hemel Hempstead Abbots Langley

Buntingford

Stevenage

Luton

• Accredited providers of Specialist Dementia Care • Competitive fee rates, not for profit

Letchworth Garden City

St Albans

Bishop’s Stortford

Welwyn Garden City Hoddesdon Hatfield Cheshunt

M25

Watford

Hertford

Harlow

Potters Bar Borehamwood

Rickmansworth Oxhey

01707 393293 info@quantumcare.co.uk

Bushey Heath

www.quantumcare.co.uk

Hertsmere care homes with nursing BUSHEY HOUSE BEAUMONT 57-59 High Street, Bushey WD23 1QN Tel: 0203 394 0989 Advert below

OP PD YA

COOPERSCROFT CARE HOME Coopers Lane Road, Potters Bar EN6 4AE Tel: 01707 644179 Advert page 62 OP D PD SI YA FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10-20 Cardinal Avenue, Borehamwood WD6 1EP Tel: 0208 236 2000

HILL HOUSE CARE HOME Elstree Hill South, Elstree WD6 3DE Tel: 0208 003 4593 Advert page 70 HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett WD7 7HU Tel: 01923 856819

OP PD

OP D PD

KESTREL GROVE NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 0208 950 4329 OP D PD SI YA

UKI CARE HOME with NURSING At UKI Care Home in a homely environment, we provide specialised care for 7 service users with complex needs, mental health, behaviour that challenges, learning disabilities and dementia.

The home is decorated to a high standard with en-suite facilities and modern furnishings and fittings throughout.

The home has a professionally experienced team who work diligently delivering the needs of each service user.

Call us on +44 1923 855 856 or Email us info@ukina.co.uk Mayapur House 2A, Station Road, Radlett, Herts WD7 8JX

NEW COURT PLACE 99 Whitehouse Avenue, Borehamwood WD6 1HB Tel: 0208 238 6990

OP D

PD LDA YA

WILTON HOUSE RESIDENTIAL AND NURSING HOME 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 01923 858272 OP D PD UK INTERNATIONAL NURSING AGENCY LTD DOM CARE Mayapur House, 2a Station Road, Radlett WD7 8JX Advert adjacent Tel: 01923 855856 OP D PD LDA MH SI

Amazing people ...deserve amazing care

Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers.

We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Bushey House Beaumont

High Street, Bushey, WD23 1QN

Call: 020 3394 0989

Chorleywood Beaumont

Rickmansworth Road, Chorleywood, WD3 5BY

Call: 01923 700 620

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

65

North Hertfordshire care homes

PD LDA

FOXHOLES CARE HOME Pirton Road, Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PD

BALDOCK Office 17-18 Cloisters, Hitchin Street, Baldock SG7 6AE Tel: 01462 491141 LDA SI YA

GARDEN CITY COURT Whiteway, Letchworth Garden City SG6 2PP Tel: 01462 473100 Advert page 64 OP D PD MH SI

BURLEIGH HOUSE 41 Letchworth Road, Baldock SG7 6AA Tel: 01462 893216 Advert below

GUYSFIELD RESIDENTIAL HOME Willian Road, Willian, Letchworth Garden City SG6 2AB Tel: 0808 223 5356 Advert page 70

ASHWOOD PLACE Sunnyside Close, Hitchin SG4 9JG Tel: 01227 832981

OP D PD

ELMSIDE Elmside Walk, Hitchin SG5 1HB Tel: 01462 451737

OP D

OP D

Taking care to know you, so everyone feels at home.

Come and meet the team that care.

Be sure to discover how our unique technology is setting a new standard in consistently delivering special experiences for the residents of our care homes here in Hertfordshire.

Find out more about our Home to Home Promise – our commitment to new residents to help them quickly feel at home.

To find out more please feel free to pop in any time or call us on the number below or visit www.fshc.co.uk Alexandra Hemel Hempstead 01442 246 775 Gosmore Gosmore 01462 454 925 Osbourne Court Baldock 01462 896 966 Nursing care | Residential care | Respite care

ING

D AR AW

Dementia care

BURLEIGH HOUSE

NN WI

Residential Care Home

41 Letchworth Rd, Baldock, Herts SG7 6AA Tel: 01462 893216 Email: enquiries@burleigh-house.com

www.burleigh-house.com

WINNER

• Award winning specialist dementia and residential care home • “Accredited” care home for Herts. CC • Long term, respite and day care provided • Experienced management and highly trained staff • Private and LA placements welcome

• “Best Dementia Care Home Hertfordshire 2016/17 - Winner” (Healthcare & Pharmaceutical Awards) • “Complex Care Premium (CCP) Care Home 2015-16” – (Herts CC) • “Best Care Team in Herts 2013/14 – Runner Up” (HCPA) • “Best Business in North Herts 2013/14 – Runner Up” (FSB) • “Best Training and Development Programme 2013/14 – Runner-Up” (FSB) • “Best Care Worker 2013/14 – Winner” (Comet Community Awards) Please contact us for a free • “Best Care Business 2011/12– Winner” (HCPA) brochure and DVD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

66

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

North Hertfordshire care homes continued HALCYON DAYS The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU Tel: 01438 315588 Advert page 60

OSBOURNE COURT CARE HOME Park Drive, Baldock SG7 6EN Tel: 01462 896966 Advert page 66 OP D PD LDA OP D

HARDY DRIVE 23 Hardy Drive, Royston SG8 5LZ Tel: 01763 243684 HIGHBURY RISE 6 Highbury Road, Hitchin SG4 9RW Tel: 01462 437495 LANNOCK MANOR Lannock Manor, Hitchin Road, Weston, Hitchin SG4 7EE Tel: 01438 790850

LDA

OP D

MH YA

LUKE’S PLACE The Old Estates Office, Putteridge Park, Luton LU2 8LD Tel: 01582 458201 PD LDA YA MARGARET HOUSE Church End, Barley, Royston SG8 8JS Tel: 01763 848272 MILFORD LODGE CARE HOME Priory End, Hitchin SG4 9AL Tel: 01442 236020

OP

OP D

NEVETTS Bowling Green Lane, Buntingford SG9 9DF OP D PD Tel: 01763 271737 Advert page 64

PROVIDENCE COURT Providence Way, Baldock SG7 6TT Tel: 01462 490870 Advert page 64

OP D PD

RICHARD COX HOUSE Dog Kennel Lane, Royston SG8 7AB Tel: 01763 249111 Advert page 64

OP D PD

SLOE HILL RESIDENTIAL HOME Mill Lane, St Ippoyts SG4 7NN Tel: 01462 459978

OP D PD

STAMFORD AVENUE, 28 Royston SG8 7DD Tel: 01763 236167

LDA MH YA

TURNING POINT – BRICKFIELDS COTTAGE Hare Street Road, Buntingford SG9 0AB Tel: 01763 289230

LDA YA

WALSWORTH ROAD, 17 Hitchin SG4 9SP Tel: 01462 420019

LDA YA

WESTBOURNE CARE HOME 9 Bedford Road, Hitchin SG5 2TP Tel: 01462 459954

OP

WINDMILL LODGE 2 Windmill Hill, London Road, Buntingford SG9 9JP Tel: 01763 273935 OP LDA YA

North Hertfordshire care homes with nursing

OP D

LAVENDER FIELDS – CARE HOME WITH NURSING No. 1 Lavender Fields, Lucas Lane, Hitchin SG5 2JB Tel: 01462 454508 PD YA

FOXHOLES CARE HOME Pirton Road, Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PD

MONREAD LODGE London Road, Woolmer Green, Knebworth SG3 6HG Tel: 01438 817466 OP

GOSMORE NURSING AND CARE CENTRE Hitchin Road, Gosmore, Hitchin SG4 7QH OP PD Tel: 01462 454925 Advert page 66

OSBOURNE COURT CARE HOME Park Drive, Baldock SG7 6EN Tel: 01462 896966 Advert page 66

BENSLOW NURSING HOME Benslow Rise, Hitchin SG4 9QY Tel: 01462 459773

OP D PD LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

67

It’s official: Fonthill House rated “Outstanding” by the It’sofficial: official: Fonthill Fonthill House rated “Outstanding” Care Quality Commission It’s House rated “Outstanding”by bythe the Care Quality Quality Commission Care Commission

Fonthill House is the only care home in Hertfordshire rated “Outstanding” by the Care Quality Commission Only 0.5% careinhomes in the country are rated “Outstanding” Fonthill House is the only care of home Hertfordshire rated “Outstanding” by the Care Quality Commission

Fonthill House is the only home in Hertfordshire rated “Outstanding” by the Care Quality Commission Onlycare 0.5% of care homes in the country are rated “Outstanding” The Fonthill nurses andOnly therapists are experienced in caring for people with the most complex of health 0.5% of care homes in the country are rated “Outstanding” Fonthill nurses and therapists experienced in caring for people administration, with the most complex health needsTheincluding all aspects of are rehabilitation, medicine health ofmonitoring, The Fonthill nurses and therapists are experienced in caring for people with the most complex of health needs including all aspects of rehabilitation, medicine administration, health monitoring, venepuncture, enteral feeding, wound management, urology and the management of long term needs including all aspects ofwound rehabilitation, medicineand administration, health monitoring, venepuncture, enteral feeding, management, urology the management of long term conditions. Our nurses are equipped to provide Doppler assessments for arterial disease, compression venepuncture, wound urology and for the management long term conditions. Ourenteral nurses feeding, are equipped to management, provide Doppler assessments disease, ofcompression bandaging, bladder scanning, syringe drivers, intravenous therapies and thearterial use of oxygen.

conditions. nurses are equipped to provide Doppler assessments foruse arterial disease, compression bandaging, Our bladder scanning, syringe drivers, intravenous therapies and the of oxygen. bandaging, bladder scanning, syringe drivers, intravenous therapies and the use of oxygen.

Our Our nurses specialise in end of of lifelife care, crisisand andprevent prevent unnecessary hospital admissions. nurses specialise in end care,this thisaims aims to to avert avert aa crisis unnecessary hospital admissions.

YouOur and youryour family’s wishes discussed totoaims understand how you can kept most comfortable.

Younurses and family’s discussed understand you can bebekept most comfortable. specialise inwishes endare ofare life care, this to averthow a crisis and prevent unnecessary hospital admissions.

You and your family’s wishes are discussed to understand how you can be kept most comfortable.

Our Our private rooms areare equipped with high-grade pressure pressurerelieving relieving mattresses enabling private rooms equipped withspecialist specialistbeds beds and high-grade mattresses enabling ourOur specialist nurses to provide the care. our specialist nurses to provide thebest best care. beds and high-grade pressure relieving mattresses enabling private rooms are equipped with specialist our specialist nurses to provide the best care.

Fonthill Care Home Fonthill Care At At Home

Fonthill to launch theirnursing nursing&&domiciliary domiciliary care Albans andand Harpenden residents.

Fonthill Care Atdue Home Fonthill CareCare are are due to launch their careservices servicestotoStSt Albans Harpenden residents.

Caroline, Director of Nursing (pictured right) said “we are delighted to have recently been rated outstanding by by FonthillDirector Care areof due to launch their nursing domiciliary care services to St recently Albans and Harpenden residents.

Caroline, Nursing (pictured right) & said “we are delighted to have been rated outstanding CQC, we are now preparing to offer the same quality of care and reliability for people living at home”.

Caroline, of Nursing “weof are delighted to have recently beenliving ratedat outstanding CQC, we areDirector now preparing to (pictured offer the right) same said quality care and reliability for people home”. by

CQC, we are now preparing to offer the same quality of care and reliability for people living at home”.

F O N T H I L L SHT I AL L L B F O N T F O N T H I L L R e s i d e n t i a l

S T

&

N

H O U S E A N SO U S E H H O U S E u r s i n g h o m e

A L B A N S

T 2A7L B8A9N3 S1 0 4 0 S1 7 & N u r s i n g h o

R e s i d e n t i a l

m e

outnmore Tomkinson R e s Toi find d e t iplease a l call&Nathan N u r s i nor Caroline g h Bishop o m e

0 1 7 2 7

8 9 3 1 0 4

Fonthill House Cassius Drive St Albans AL3 4GD www.fonthillcare.co.uk

0 1 7 2 7 8 9 3 1 0 4 To find out more please call Nathan Tomkinson or Caroline Bishop

House St Albans AL3 4GD www.fonthillcare.co.uk ToFonthill find out moreCassius pleaseDrive call Nathan Tomkinson or Caroline Bishop Fonthill House Cassius Drive St Albans AL3 4GD www.fonthillcare.co.uk

North Hertfordshire care homes with nursing continued ST CATHERINES NURSING HOME Spring Road, Letchworth Garden City SG6 3PR Tel: 01462 678888 OP D PD

TREMBATHS Talbot Way, Letchworth Garden City SG6 1UA Tel: 01462 481694 OP D

ST GEORGE’S NURSING HOME – ROYSTON 42 Kneesworth Street, Royston SG8 5AQ Tel: 01763 242243 OP PD

WHITE HOUSE NURSING HOME, THE Gillison Close, Letchworth Garden City SG6 1QL Tel: 01462 485852 OP D PD YA

SUE RYDER – STAGENHOE PARK St Pauls Walden, Hitchin SG4 8BY Tel: 01438 871215 OP D LDA SI YA

WYMONDLEY NURSING AND RESIDENTIAL CARE HOME Stevenage Road, Little Wymondley, Hitchin SG4 7HT Tel: 01438 312434

SYMONDS HOUSE – CARE HOME WITH NURSING PHYSICAL DISABILITIES 2 Lavender Fields, Lucas Lane, Hitchin SG5 2JB Tel: 01462 452460 PD YA

OP D PD

St Albans care homes ABBEY LODGE CARE HOME UNIT 1 49 Harvey Road, London Colney, St Albans AL2 1NA Tel: 01727 825899 MH

CLARE LODGE CARE HOME 8 Battlefield Road, St Albans AL1 4DD Tel: 01727 864379

OP D

BEAU SEJOUR CARE SERVICES 12-14 Castle Road, St Albans AL1 5DL Tel: 01727 859948 OP PD LDA YA

FONTHILL HOUSE Cassius Drive, St Albans AL3 4GD Tel: 01727 893104 Advert page 68

OP D PD SI

BIRCHWOOD BUNGALOW Off How Wood, Park Street, St Albans AL2 2QZ Tel: 01727 874776 OP LDA YA

FOSSE HOUSE Ermine Close, St Albans AL3 4LA Tel: 01727 819700 Advert page 64

OP D PD

BOWMANS LODGE 46 Coombes Road, London Colney, St Albans AL2 1ND Tel: 07759 402987

GRACE MURIEL HOUSE 104 Tavistock Avenue, St Albans AL1 2NW Tel: 01727 863327 Advert page 70

CHERRY TREE HOUSING ASSOCIATION – 5 TAVISTOCK AVENUE St Albans AL1 2NQ Tel: 01727 843545 CHERRY TREE HOUSING ASSOCIATION – 12 TAVISTOCK AVENUE St Albans AL1 2NH Tel: 01727 850215

LDA

LDA

LDA

CHISWELL RESIDENTIAL HOME 193 Watford Road, Chiswell Green, St Albans AL2 3HH Tel: 01727 856153 OP MH

GREENWOOD COTTAGE 40 Tippendell Lane, St Albans AL2 3HL Tel: 01727 874169

OP

LDA

GREENWOOD LODGE 11 Barry Close, Chiswell Green, St Albans AL2 3HN Tel: 01727 872181 LDA YA HARPENDEN BETHESDA HOME 201 Luton Road, Harpenden AL5 3DD Tel: 01582 761359 HIXBERRY LANE 3 Hixberry Lane, St Albans AL4 0TZ Tel: 01727 753142

OP

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

69

Ltd

OAK CARE LTD

• Attractive and spacious • Single en-suite bedrooms • • Home cooked, balanced menu • Programme of activities for residents • • Visiting entertainers • A high standard of care at a reasonable cost •

Residential Care

for older people in aa place you can call home

Call 01727 863327

www.abbeyfieldstalbans.co.uk post@abbeyfieldstalbans.co.uk post@abbeyfieldstalbans.co.uk

Time to to Time enjoy enjoy older age

older age

The Abbeyfield Abbeyfield St St Albans Albans Society Society Ltd The

Oak Tree Manor 2 Chene Drive, Off Waverley Road, St Albans, Herts AL3 5QP Telephone: 01727 832393

Email: oak.care@talktalk.net

Charity 211934 211934 Charity

Cherry Tree Manor 8 Great Road, Hemel Hempstead, Herts HP2 5LB Telephone: 01442 217621

Web: www.oakcareltd.co.uk

What matters to you, matters to us

Looking for quality care in Hertfordshire?

We believe every resident is a unique and special person, so our highly skilled care teams take time to get to know them and their families to provide a real home from home environment.

If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d like some advice about funding the cost of care, come and discover how we can meet your needs today.

Guysfield Letchworth SG6 2AB Offering residential and dementia care.

The Orchard St Albans AL1 5HL Offering residential, nursing, and dementia care.

0808 223 5356

carechoices@caringhomes.org caringhomes.org/carechoices

Questions on elderly care in Hertfordshire?

We’re only a phone call away.

If you’re thinking about long or short-term care for an elderly loved one, it can be difficult to know where to start. Whether it’s advice on choosing the right care, or covering the costs, our trained care advisers are here to talk through your options, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on:

0808OP 231 2311 Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service Lines are open seven days a week.

We may record or monitor our calls.

SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

70

Q116273 2448 2016 BPR00884

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

St Albans care homes continued HOLLY HOUSE RESIDENTIAL CARE HOME 38 Barnet Road, London Colney, St Albans AL2 1BG Tel: 01727 825559 MH

ST MATTHEWS CARE HOME Chequer Lane, Redbourn AL3 7QG Tel: 01582 792042

HOLLY LODGE 12 Clarence Road, Harpenden AL5 4AJ Tel: 01582 712640

STAIRWAYS 19 Douglas Road, Harpenden AL5 2EN Tel: 01582 460055

OP

HSN CARE (BRICKET WOOD) 2-4 The Kestrels, Bucknalls Drive, Bricket Wood, St Albans AL2 3YB Tel: 01753 663011 PD LDA SI YA LAVENDER LODGE 390 Hatfield Road, St Albans AL4 0DU Tel: 01727 860805

LDA

LEYLAND HOUSE 22 Leyland Avenue, St Albans AL1 2BE Tel: 01727 763707

MH

LYNDON HOUSE 2 High Street, Sandridge, St Albans AL4 9DH Tel: 01727 851050 MEADOW ACRES 7 Crabtree Lane, Harpenden AL5 5TA Tel: 01582 768098 MILEHOUSE LANE 25 Milehouse Lane, St Albans AL1 1TF Tel: 01727 835413

OP D

PD LDA

LDA YA

OAK TREE MANOR 1-2 Chene Drive, Waverley Road, St Albans AL3 5QP Tel: 01727 832393 Advert page 70 OP D PD PALM LODGE 59 Kings Road, London Colney, St Albans AL2 1ES Tel: 01727 825820 MH YA AD REDCLYFFE 21 Salisbury Avenue, Harpenden AL5 2QF Tel: 01582 620000 OP PD LDA SI YA ROSEBERY HOUSE 1 Rosebery Avenue, Harpenden AL5 2QT Tel: 01582 715600

OP

STATION ROAD 1 Station Road, Wheathampstead, St Albans AL4 8BU Tel: 01582 833957 STRATHMORE LODGE 2 Hall Place Gardens, St Albans AL1 3SP Tel: 01727 856864 TARA’S RETREAT CARE HOME High Street, Sandridge, St Albans AL4 9DQ Tel: 01727 850527 UNITED RESPONSE – 66 & 66A LEMSFORD ROAD St Albans AL1 3PT Tel: 01727 850436

OP D

PD LDA YA

LDA

OP D PD

OP D

PD LDA

VESTA LODGE Watling View, St Albans AL1 2PB Tel: 01727 799600 Advert page 64

OP D PD

WALSINGHAM SUPPORT – 1 HIGH OAKS St Albans AL3 6DJ Tel: 01727 844523 PD LDA YA WALSINGHAM SUPPORT – 2 UPPER LATTIMORE ROAD Kyros House, St Albans AL1 3TU Tel: 01727 858783

OP LDA YA

WILLOW COURT Aldwickbury Crescent, Harpenden AL5 5SD OP D PD Tel: 01582 466244 Advert page 64 WOODSIDE RESIDENTIAL HOME 10 Leyland Avenue, St Albans AL1 2BE Tel: 01727 869406

MH

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

71

St Albans care homes with nursing FONTHILL HOUSE Cassius Drive, St Albans AL3 4GD Tel: 01727 893104

ABBEY LODGE CARE HOME – ST ALBANS 53-55 Harvey Road, London Colney, St Albans AL2 1NA Tel: 01727 825899

MH

ALLINGTON COURT CARE HOME Lye Lane, Bricket Wood, St Albans AL2 3TN Tel: 01923 882991 Advert page 70

D

CROSBY CLOSE 1-2 Crosby Close, off Hill End Lane, St Albans AL4 0AT Tel: 01727 833142

LDA

Advert page 68 OP D PD SI

ORCHARD NURSING HOME, THE 129-135 Camp Road, St Albans AL1 5HL Tel: 0808 223 5356 Advert page 70

OP D YA

TENTERDEN HOUSE CARE HOME Lye Lane, Bricket Wood, St Albans AL2 3TN Advert page 70 Tel: 01923 883686 OP D PD LDA MH SI YA AD

OP

VERULAM HOUSE NURSING HOME Verulam Road, St Albans AL3 4DH Tel: 01727 853991

OP PD

JUBILEE COURT Hayward Close, Lonsdale Road, Stevenage SG1 5BS Tel: 01438 730000 Advert page 64 OP D PD LDA

SENSE JENNY CHAPMAN HOUSE 167 Shephall View, Stevenage SG1 1RR Tel: 01438 749013

PD LDA SI

JULIANS HOUSE 6 Julians Road, Stevenage SG1 3ES Tel: 01438 751366

WINDSOR HOUSE 8 Windsor Close, Stevenage SG2 8UD Tel: 01438 813915

MH

LIFE OPPORTUNITIES TRUST – 9 HITCHIN ROAD Stevenage SG1 3BJ Tel: 01923 299770 OP D PD LDA

WINNETT COTTAGE 111 Hertford Road, Stevenage SG2 8SH Tel: 01438 813915

MH

MARTINS HOUSE Jessop Road, Stevenage SG1 5LL Tel: 01438 351056 Advert page 60

WISDEN COURT Wisden Road, Stevenage SG1 5JD Tel: 01438 354933 Advert page 58

FIELD HOUSE CARE HOME 8 Townsend Road, Harpenden AL5 4BQ Tel: 01582 806582 Advert page 70

Stevenage care homes

LDA YA

OP D

SCARBOROUGH HOUSE 395 Scarborough Avenue, Stevenage SG1 2QA Tel: 01438 361196 LDA

OP D PD SI

A countywide list of home care providers starts on page 29.

Stevenage care homes with nursing KNEBWORTH CARE HOME 59 London Road, Woolmer Green, Knebworth SG3 6JE Tel: 01438 810970 OP D YA

PINELODGE CARE HOME Graveley Road, Stevenage SG1 4YS Tel: 01438 721417

MANOR VIEW 45 Manor View, Stevenage SG2 8PF Tel: 01438 311615

ROEBUCK NURSING HOME London Road, Stevenage SG2 8DS Tel: 01438 740234

LDA

OP

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

72

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Stevenage care homes with nursing continued WOODLANDS VIEW CARE HOME Magpie Crescent, Stevenage SG2 9RZ Advert page 70 Tel: 01438 893798 OP D PD LDA MH SI YA AD

Three Rivers care homes BERRYWOOD 130 Berry Lane, Rickmansworth WD3 4BT Tel: 01923 770132

LDA

CARETECH COMMUNITY SERVICES LTD – 196 HIGH STREET Rickmansworth WD3 1BD Tel: 01923 774869 LDA YA CROXLEY HOUSE The Green, Croxley Green, Rickmansworth WD3 3JB Tel: 01923 775134 FAIRWAY, THE Green Lane, Highlands, Oxhey WD19 4LX Tel: 01923 221345 Advert page 64

OP D PD

OP D PD

FIRS AND HEWLITT Woodside Road, Abbots Langley WD5 0HT Tel: 01923 681157 OP D PD LDA MERESWORTH Dell Wood, Field Way, Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 64

OP D PD

PINEWOOD LODGE Oxhey Drive, Watford WD19 7HR Tel: 0208 421 7900 Advert page 64 OP D PD

SEYMOUR HOUSE 13-17 Rectory Road, Rickmansworth WD3 1FH Tel: 01923 778788

OP D

SUNRISE OPERATIONS CHORLEYWOOD LTD Highview, Chorleywood, Rickmansworth WD3 5TQ OP D Tel: 01923 381120 Advert page 53 THORPEDALE Station Approach, Homefield Road, Chorleywood WD3 5QJ Tel: 01923 284648 WALSINGHAM SUPPORT – 3 BEACON WAY Rickmansworth WD3 7PQ Tel: 01923 896579

LDA

OP PD LDA YA

WALSINGHAM SUPPORT – 30 & 32 CHURCH LANE Mill End, Rickmansworth WD3 8HD Tel: 01923 774082 OP PD LDA SI YA WESTERLEY CARE HOME Chorleywood Close, Rickmansworth WD3 4EG Tel: 01923 775789

OP D

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

73

Three Rivers care homes with nursing BURFORD HOUSE NURSING HOME Rickmansworth Road, Chorleywood WD3 5SQ Tel: 01923 282818 Advert page 56 OP PD YA CHALFONT COURT Uxbridge Road, Rickmansworth WD3 7AR Tel: 01923 772378 OP D PD LDA MH CHORLEYWOOD BEAUMONT Rickmansworth Road, Chorleywood WD3 5BY Tel: 01923 700620 Advert page 65 OP D PD YA DAPPLEMERE NURSING HOME Shepherds Lane, Chorleywood WD3 5HA Tel: 01923 282119 OP D PD MH SI

ERSKINE HALL CARE HOME Watford Road, Northwood HA6 3PA Tel: 01923 889795 Advert page 70 OP D PD LDA MH SI YA AD NORTHWOOD NURSING HOME 24 Eastbury Avenue, Northwood HA6 3LN Tel: 01923 826807

OP PD MH YA

RIVER COURT CARE HOME Explorer Drive, Watford WD18 6TQ Tel: 01923 889781 Advert page 70

OP D

Watford care homes AUBURN MERE Woodlands, Oxhey Lane, Watford WD19 5RE Tel: 01923 247310

OP D

CARETECH COMMUNITY SERVICES (NO. 2) LTD – 44 THE AVENUE Watford WD17 4NS Tel: 01923 226946 LDA COURTLAND LODGE Courtlands Close, Watford WD24 5GW Tel: 01923 681231 Advert page 64

OP D PD

FAIRHAVEN 17-19 Park Avenue, Watford WD18 7HR Tel: 01923 220811 GREENBANKS Greenbank Road, Watford WD17 4JR Tel: 01923 255160 Advert page 58

OP

OP D PD SI

HILLSIDE 82 Pinner Road, Oxhey WD19 4EH Tel: 01923 245466

LDA

HILLSIDE REST HOME 39-43 Kingsfield Road, Oxhey, Watford WD19 4TQ Tel: 01923 236618 Advert adjacent OP KESTREL GROVE NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 0208 950 4329

MARGARET HOUSE Parsonage Close, Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 64 OP D PD MILDRED AVENUE 136 Mildred Avenue, Watford WD18 7DX Tel: 01227 832981 MONTROSE CARE HOME 95 Langley Road, Watford WD17 4PE Tel: 01442 236020

LDA

OP D

ORCHARD VIEW RESIDENTIAL HOME 776 St Albans Road, Watford WD25 9FH Tel: 01923 673806 LDA MH YA PARK LODGE RESIDENTIAL HOME 4 Park Avenue, Watford WD18 7HP Tel: 01923 353350 OP PD LDA MH YA

Hillside Rest Home for the Elderly

Hillside is a charming residential home situated in a quiet residential area close to Oxhey village. Hillside was a large family home which has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.”

Large Garden & Conservatory • Lift • Relaxed atmosphere The proprietor is a fully qualified nurse with many years of nursing experience

OP D

39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQ Tel: 01923 236618 Fax: 01923 233852

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

74

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Watford care homes continued PRINCE MICHAEL OF KENT COURT Stratford Road, Watford WD17 4DH Tel: 01923 234780

OP D

ROSSLYN RESIDENTIAL CARE 6-8 Rosslyn Road, Watford WD18 0JY Tel: 01923 244130 SILVERSPRINGS 12 Rosslyn Road, Watford WD18 0JY Tel: 01923 227852

OP

PD LDA SI YA

ST ANTHONY’S 3 Mildred Avenue, Watford WD18 7DY Tel: 01923 226174

OP D

TANNERS Stewart Close, Abbots Langley WD5 0NU Tel: 01923 681154 OP D PD LDA TANNERS WOOD 5-5a Tanners Wood Close, Tanners Wood Lane, Abbots Langley WD5 0HR Tel: 01923 270270 LDA

TREMONA CARE HOME Alexandra Road, Watford WD17 4QY Tel: 01442 236020 TURNING POINT – PARKVIEW 113-115 Sussex Road, Watford WD24 5HR Tel: 01923 230586

OP D

LDA YA

VILLCARE LTD – EASTBURY ROAD 51 Eastbury Road, Watford WD19 4JN Tel: 01923 331070

LDA

VILLCARE LTD – STANLEY ROAD 5 Stanley Road, Watford WD17 2QU Tel: 01923 241465

LDA

WISTERIA LODGE 24 Brookdene Avenue, Watford WD19 4LF Tel: 01923 350553 YORK HOUSE 180-182 York Way, Watford WD25 9RX Tel: 01923 676611

LDA YA

MH

Watford care homes with nursing ARDEN HOUSE NURSING HOME 31 Upper Highway, Hunton Bridge, Kings Langley WD4 8PP Tel: 01923 262157

OP

PARK VIEW RESIDENTIAL HOME 118 Gammons Lane, Watford WD24 5HY OP LDA MH YA Tel: 01923 219167

BRUNSWICK COURT CARE HOME 62 Stratford Road, Watford WD17 4JB Advert page 70 Tel: 01923 882977 OP D PD LDA MH SI YA AD CHASE CARE CENTRE, THE 4 Printers Avenue, off Whippendell Road, Watford WD18 7QR Tel: 01923 232307 LANCASTER COURT 108 High Road, Leavesden Green, Watford WD25 7AJ Tel: 01923 689348 Advert page 58

OP D YA

OP D PD SI

LANGLEY VIEW RESIDENTIAL HOME 60 Langley Road, Watford WD17 4PN OP PD LDA MH YA Tel: 01923 251089 OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health Hertfordshire Care Providers Association Member – see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

75

Home care providers

Useful local contacts Age UK Dacorum Provides information, practical support and social inclusion to older people and their carers throughout the Borough.

Half Moon Yard, High Street, Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: admin@ageukdacorum.org.uk Website: www.ageuk.org.uk/dacorum

Hitchin SG4 0TW Tel: 01462 455578 Web: www.crossroadshn.org.uk

Age UK Hertfordshire Works with and for older people in Hertfordshire.

1 Silver Court, Watchmead, Welwyn Garden City AL7 1LT Tel: 01707 323272 Advice Line: 0300 345 3446 Email: info@ageukherts.org.uk Web: www.ageuk.org.uk/hertfordshire

Healthwatch Hertfordshire The independent consumer champion for health and social care in Hertfordshire.

Douglas Tilbe House, Hall Grove, Welwyn Garden City AL7 4PH Tel: 01707 275978 Email: info@healthwatchhertfordshire.co.uk Web: www.healthwatchhertfordshire.co.uk

Alzheimer’s Society The leading UK care and research charity for people with dementia, their families and carers.

East Hertfordshire Ground Floor Office, Millars 3, Southmill Road, Bishops Stortford CM23 3DH Tel: 01279 508448 Email: eastherts@alzheimers.org.uk

Hertfordshire Action on Disability Helps disabled people in Hertfordshire.

The Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk

Crossroads Care South Hertfordshire Warwick House, 2 Oaks Court, Warwick Road, Borehamwood WD6 1GS Tel: 0208 905 1158 Web: www.hertfordshirecrossroads-south. org.uk

Hertfordshire Care Providers Association (HCPA) West Hertfordshire Sharing best practice in care through partnership.

Suite 6, Ground Floor, Building 500, Attimore Barn, Ridgeway, 5 Hercules Way, Leavesden, Watford WD25 7GS Welwyn Garden City AL7 2AD Tel: 01923 894222 Tel: 01707 536020 Email: dacorum@alzheimers.org.uk Email: admin@hcpa.info Web: www.hcpa.info Carers in Hertfordshire Hertfordshire County Council Provides quality services to all carers in County Hall, Pegs Lane, Hertford SG13 8DQ Hertfordshire.

Tel: 0300 123 4042 The Red House, 119 Fore Street, Textphone: 0300 123 4041 (for deaf and Hertford SG14 1AX hard of hearing people only) Tel: 01992 586969 Emergency out of hours: 0300 123 4042 Email: contact@carersinherts.org.uk Web: www.hertfordshire.gov.uk Web: www.carersinherts.org.uk Crossroads Care Support for carers and the people they care for.

Crossroads Care Hertfordshire North Suite 5, Intech House, Wilbury Way,

76

HertsHelp Helps you find local advice and information.

Tel: 0300 123 4044 Text: Text ‘hertshelp’ to 80125 Email: info@hertshelp.net

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers

Useful national contacts

Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults.

Helpline: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Age UK Provides advice, enables independence and combats loneliness.

National helpline: 0800 169 2081 Web: www.ageuk.org.uk Association of Charity Officers An umbrella body for benevolent charities.

Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability.

Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk Care Choices helpline Free, independent information and help.

Searchable website.

Tel: 0800 389 2077 Web: www.carechoices.co.uk Care Quality Commission Independent regulator of care services.

Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk Carers Trust Works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction issues.

Tel: 0844 800 4361 Email: support@carers.org Web: www.carers.org Carers UK The voice of carers.

Advice line: 0808 808 7777 Email: advice@carersuk.org Web: www.carersuk.org Elderly Accommodation Counsel Helps older people make informed choices about meeting housing and care needs.

Advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.housingcare.org Friends of the Elderly A charity that supports older people who have a range of practical needs.

Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk Independent Age Produces a range of guides and factsheets for older people, families and carers.

Advice line: 0800 319 6789 Email: charity@independentage.org Web: www.independentage.org.uk National Activity Providers Association (NAPA) Promotes the importance of activities for older people.

Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.com Pension Service, The Provides information about pensions and other pensioner benefits.

Web: www.gov.uk/dwp POhWER An independent advocacy agency.

Tel: 0300 456 2370 Email: pohwer@pohwer.net Web: www.pohwer.net Registered Nursing Home Association Campaigns for high standards in nursing homecare.

Tel: 0121 451 1088 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

77

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and their families and friends.

Helpline: 0207 359 8136 Email: info@relres.org Web: www.relres.org SANE Saneline: for advice on mental health issues.

Tel: 0300 304 7000 Email: info@sane.org.uk Web: www.sane.org.uk

Index

The Silver Line A 24-hour telephone befriending and advice line.

Tel: 0800 470 8090 Web: www.thesilverline.org.uk United Kingdom Home Care Association Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors.

Helpline: 0208 661 8188 Email: helpline@ukhca.co.uk Web: www.ukhca.co.uk

Home care providers A

Bluebird Care (Welwyn and Hatfield) 29 Abbots Care Ltd (Hertfordshire) 29 Broad Oak Manor Domiciliary Care 29 Abetta Homecare Service 29 Bushey

29 AC Homecare 29 30 AccuroCare West Herts 29 Bushey Flexicare Ace Community Care Ltd 29 Bushey House Beaumont DCA 30 Acorn House 29 Adico Care 29 By Your Side Homecare 30 Advencare Ltd 29 C Agincare 28 Camphill St Albans 30 Ainsworth Care 29 30 Alban Care Company 29 Care4U2Day Ltd 30 Alina Homecare Harpenden 29 Care By Us Ltd Care By Us – North London Alina Homecare Hemel and West Hertfordshire 30 Hempstead 29 Care By Us Ltd – Stevenage 30 Alina Homecare 30 Stevenage Ltd 29 Care For Freedom Ltd Care Fully Ltd

30 Archers Court 29 Care Herts Ltd 30 B Care Your Way Ltd 30 Baldock Manor 29 Caremark (North Herts and Beau Sejour Care Services Stevenage) 30 29 30 Bluebird Care (Chiltern and Cassiobury House Dacorum) 29 Cherry Tree Housing Association (Office) 30 Bluebird Care Chorleywood Beaumont (East Hertfordshire) 29 DCA 30 BlueBird Care (St Albans) 29 30 Bluebird Care (Stevenage) 29 City Care Welwyn Claire's Care 30 Bluebird Care (Watford and Three Rivers) 29 Comfort Call (Chilton Green) 30

78

Comfort Call (Emmanuel Lodge) 30 Comfort Call Hatfield 30 Community Support Service (Dom Care) 30 Connections Healthcare 30 Cordant Care – Watford 30 Cromwell Avenue 30 Crossroads Care Hertfordshire North 30 Cuffley Care at Home Service 31

D Delight Supported Living Ltd Delrow Community Destiny Support Care Doves Care Agency Ltd

31 31 31 31

E European Nursing Agency Ltd 31 Excelsior Specialist Mental Health Services 31 Executive Care Services 31

F Fortis Care Hertfordshire 31 Fortune Life Home Care 31

G Goldsborough – Hatfield 31

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Advertisers are in bold

Gombards 31 JJ Connect Care Ltd Head Office 32 Green Oak Living Solutions 31 Greenwood Lodge 31 Joy Caring Services Ltd 32 Jubilee Domiciliary Care H Agency 32 Hales Group Ltd – Stevenage 31 K Hales Group Ltd – Watford 31 Knightingles Healthcare Ltd 32 Hamilton House 31 Hand In Hands 31 L Lease of Life Home Care 32 Harpenden Mencap Domiciliary Service 31 LHS Care and Support Ltd 32 Harrall Care Services Ltd T/A London Care Project, The 32 Home Instead Senior Care 31 Look Ahead Domiciliary Care (Hertfordshire) 33 Haven Home Support Ltd 31 Lumina Homecare Ltd

33 Helpers Homecare Ltd 31 Helping Hands St Albans 31 M Helping Hands Watford Ltd 31 Macadamia Support 33 Hempstead House 31 Maiden Care Services Ltd 33 Heronsmere Home Care 32 Medow Care Services Ltd 33 Hertfordshire Crossroads Mencap Flat 4 Aston Lodge South 32 Domiciliary Care Agency 33 Hertfordshire Domiciliary MKF Homecare 33 Care 32 Mrs Rudo Gray 33 Hertfordshire Domiciliary Care Agency 32 N Hertfordshire Domiciliary NAS Community Services Care Services 32 (Hertfordshire) 33 Hertfordshire Supported Nash Homecare 33 Living Services 32 Next Steps Hertfordshire 33 Herts Homecare 32 Novus Care 33 HF Trust – 38 South Road 32 Hightown House 32 O Omer Care Ltd 33 Hilton Community Services Ltd 32 One Step Domicilary Care 33 Home Counties Outreach Options Health Care Service 33 Services 32 Out and About At Office 8 33 Home Instead Central Hemel Hempstead & Chilterns 32 P 33 Home Instead Senior Care 32 Partners in Support Home Instead Senior Care 32 Percurra Borehamwood 33 Pinnacle Care 1st 33 Home Instead Senior Care – Watford 32 Portfolio Homecare Ltd 33 Precious Homes Hertfordshire Hope Home Care and Bedfordshire 33 Services Ltd 32 Professional Nursing Housing & Care 21 Services Ltd 34 – Lea Springs 32 JAC Locums Ltd

32

Quality Nursing Ltd

R4R Home Care Services Ltd / Watford 34 Raphaels Home Care Ltd 34 Reagle Home Care Services 34 Real Care Solutions 34 Renew Care 34 RV Care Ltd – Hertfordshire 34

S SAM2SAM Deaf Care 34 Service Ltd Sanctuary Home Care Ltd - Bushey Heath 34 Scope Community Services Hertfordshire 34 Social Care Solutions Ltd (Hatfield Office) 34 Southern Family Care Ltd 34 Special Kids Care Agency 34 Spring House 34 St Elizabeth’s Domiciliary Care Agency 34 SureCare (St Albans and The Dacorum) 34

T Teapot Home Care 34 The Office 34 Turning Point – Timberlea 34

U UK International Nursing Agency Ltd Dom Care 34 Unique Herts Care Ltd 34

W Whitton Care Wilnash Care Ltd

34 34

Y YESUK Office Your Life (Hitchin) Your Life (Potters Bar) Your Life (Welwyn Garden City)

35 35 35 35

Z

Q

J

R

34

Zinnia Care Ltd

35

Visit www.carechoices.co.uk for further assistance with your search for care

79

Index

Care homes / care homes with nursing A Abbey Lodge 63 Abbey Lodge Care Home – St Albans 72 Abbey Lodge Care Home 69 Acacia Mews 60 Alexandra Care Home 57 Allington Court Care Home 72 Apton Road 58 Arden House Nursing Home 75 Ashlyns Care Home 57 Ashview Nursing Home 59 Ashwood Place 66 Ashwood – Ware 58 Auburn Mere 74 Autumn Vale Care Centre 63

B Baldock Beane River View Beau Sejour Care Services Belmont View Benslow Nursing Home Bentley House Berrywood Birchwood Bungalow Blossom House Bowmans Lodge Brent Cottage Broad Oak Manor Nursing Home Broadview Brunswick Court Care Home Burford House Nursing Home Burleigh House Bushey House Beaumont

66 58 69 58 67 59 73 69 60 69 55 59 60 75 74 66 65

C Care Management Group – 29 Bushey Hall Road Care Management Group – 31 Bushey Hall Road Caretech Community Services Ltd – 196 High Street Caretech Community Services Ltd – 44 the Avenue

80

63 63 73 74

Celia Johnson Court 63 Chalfont Court 74 Chase Care Centre, The 75 Cherry Tree Housing Association – 5 Tavistock Avenue 69 Cherry Tree Housing Association – 12 Tavistock Avenue 69 Cherry Tree Manor 57 Chiswell Residential Home 69 Chorleywood Beaumont 74 Clare Lodge Care Home 69 Clock Tower Mews 60 Coach House, The 60 Conewood Manor Nursing Home 59 Cooperscroft Care Home 65 Courtland Lodge 74 Cromwell Avenue 55 Crosby Close 72 Crossbrook Cottage 55 Crossbrook Court 55 Croxley House 73 Cuffley Manor Care Home 63

D Dapplemere Nursing Home 74 Dugdale House 60 Dunsland House 57

E Elizabeth House Residential Care Home 60 Elmhurst 58 Elmside 66 Erskine Hall Care Home 74

F Fairhaven 74 Fairway, The 73 Field House Care Home 72 Firs and Hewlitt 73 Firs, The 60 Fonthill House 69, 72 Forest Care Village Elstree and Borehamwood 63, 65 Fosse House 69 Fourfields 55 Foxholes Care Home 66, 67 Friars Mead 57

G Ganwick House 63 Garden City Court 66 Gardens Neurological Centre 59 Gombards 61 Gosmore Nursing and Care Centre 67 Grace Muriel House 69 Grange Care Services Ltd 55 Greenacres 61 Greenbanks 74 Greenhill Care Home 63 Green Lane 57 Greenwood Cottage 69 Greenwood Lodge 69 Guysfield Residential Home 66

H Halcyon Days 67 Hardy Drive 67 Harpenden Bethesda Home 69 Haslewood Avenue 55 Hatfield Residential and Nursing Home 63 Heath House 63 Heath Lodge 61 HF Trust – 38 South Road 58 Highbury Rise 67 Highfield Care Home 58, 59 Highview Lodge 57 Hillcrest 61 Hill House Care Home 65 Hillside 74 Hillside Rest Home 74 Hillview Care Home 58 Hixberry Lane 69 Hollies, The 55 Holly House Residential Care Home 71 Holly Lodge 71 Homeside 61 Honister 61 Houndswood House Care Home 65 Howe Dell Manor 63 HSN Care (Bricket Wood) 71 Hyde Valley House 61

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Advertisers are in bold

I Isabel Court

58

J Jacobs Neurological Centre Jasmine House Jubilee Court Jubilee House Care Trust – 29 Jonquil Close Jubilee House Care Trust – 20-22 Lincoln Close Julians House

59 57 72 61 61 72

K Kestrel Grove Nursing Home 65, 74 Kilfillan House Care Home 57 Kingfisher Nursing Home 55 Knebworth Care Home 72

L Lammasmead 55 Lancaster Court 75 Langley View Residential Home 75 Lannock Manor 67 Lavender Fields – Care Home with Nursing 67 Lavender Lodge 71 Leyland House 71 Libury Hall 58 Life Opportunities Trust – 9 Hitchin Road 72 Life Opportunities Trust – Rose Vale, 15 55 Life Opportunties Trust – 6A Sewells 61 Lime Tree Manor Residential Home 57 Littledene House 63 Lodge Care Home, The 57 Luke’s Place 67 Lyndon House 71

M Manor Road Manor View Margaret House Margaret House Martins House Mayfair Lodge Meadow Acres

Meadows Short Break Richard Cox House 67 Centre, The 61 River Court Care Home 74 Mead, The 63 Robin Hood House 57 Meresworth 73 Roebuck Nursing Home 72 Mildred Avenue 74 Rosebery House 71 Milehouse Lane 71 Rose, The 57 Milford Lodge Care Home 67 Rosslyn Residential Care 75 Minims, The (12 & 31) 61 Royal Mencap Society – Church Road 59 Monread Lodge 67 Montrose Care Home 74 S Moti Willow 63 Scarborough House 72 Mountbatten Lodge 57 Sense Jenny Chapman House 72 Mymwood Lifeskills Centre 61 Seymour House 73 Shenleybury House Ltd

63 N 61 Nevetts 67 Sherwood Court 75 New Court Place 65 Silversprings Sloe Hill Residential Home

67 Newgrange Residential Home 55 St Agnells House 57 Nightingale Nursing Home 59 St Andrews Care Home 61 Nimrod Drive 61 St Anthony’s 75 Northwood Nursing Home 74 St Audrey’s 61 St Catharines Care Home 55 O St Catherines Nursing Home 69 Oak Cottage 61 St Christopher’s Care Oak Tree Manor 71 Home 63 Oasis Lodge Residential Care St Elizabeth’s Care Home Home 61 with Nursing 59 Old Grange 55 St George’s Nursing Home Orchard Nursing – Royston 69 Home, The 72 St Joseph’s Care Home 57 Orchard View Residential St Matthews Care Home 71 Home 74 St Pauls Care Centre 57 Osbourne Court Care Home 67 St Peter’s Home 61 Stairways 71 P Stamford Avenue, 28

67 Palm Lodge 71 61 Park Lodge Residential Home 74 Stanborough Lodge 71 Park View Residential Home 75 Station Road 71 Pinelodge Care Home 72 Strathmore Lodge Pinewood Lodge 73 Sue Ryder – Stagenhoe Park 69 Popis Gardens 59 Sunrise Operations Chorleywood Ltd 73 Premier Court Care Home 59 Sunrise Operations Prince Michael of Kent Court 75 Elstree Ltd 63 Providence Court 67 Symonds House – Care Home Q with Nursing Physical Queensway House 57 Disabilities 69 Quince House 57

63 72 67 74 72 61 R 71 Redclyffe

T

Tanners 71 Tanners Wood

75 75

Visit www.carechoices.co.uk for further assistance with your search for care

81

Advertisers are in bold

Tara’s Retreat Care Home 71 Tenterden House Care Home 72 Tewin Road 57 Thorpedale 73 Three Oaks Care Home Ltd 61 Trembaths 69 Tremona Care Home 75 Turning Point – Ambleside 59 Turning Point – Brickfields Cottage 67 Turning Point – Parkview 75 Turning Point – Sybden 57

U UK International Nursing Agency Ltd Dom Care 65 United Response – 66 & 66a Lemsford Road 71

V Verulam House Nursing Home Vesta Lodge Villa Scalabrini Villcare Ltd – Eastbury Road

72 71 63 75

Villcare Ltd – Stanley Road 75

W Walsingham Support – 1 High Oaks Walsingham Support – 2 Upper Lattimore Road Walsingham Support – 3 Beacon Way Walsingham Support – 30 & 32 Church Lane Walsingham Support – 39 Adeyfield Road Walsingham Support – 122 Aldenham Road Walsingham Support – 1-2 Ashley Close Walsingham Support – 86 Baker Street Walsworth Road, 17 Ware Road Water Mill House Care Home Westbourne Care Home Westbrook House Westerley Care Home

71 71 73 73 57 63 57 63 67 59 57 67 57 73

Westgate House Care Centre 59 Westmeade 55 White House Nursing Home, The 69 Willow Court 71 Willows, The 61 Willowthorpe Care Home 59 Wilton House Residential and Nursing Home 65 Wilton Lodge Residential Home 63 Windmill Lodge 67 Windsor House 72 Winnett Cottage 72 Wisden Court 72 Wisteria Lodge 75 Woodlands View Care Home 73 Woodside Residential Home 71 Wymondley Nursing and Residential Care Home 69

Y York House

75

Other advertisers Abbeyfield 55, 70 Avery Healthcare 53 Barchester 65 Bupa 70 Cambridge Manor 62 Caring Homes 70 Care Choices 8, 22, 35, 59 Care Select 27, 44, 52, 73

Carlton Court 62 Eureka Care Services 35 Four Seasons 66 Gold Care Homes 60 Highview Day Centre 58 Home Care Preferred

Outside back cover New Directions 37

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-911437-19-2 Ref. No: 4001/Hertfordshire22/1116. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

82

Oak Care Ltd 70 Quantum Care Ltd 64 Runwood Homes PLC 58 Saga Healthcare 24 Sunrise Senior Living 53 Victoria House Day Centre 58 Westgate Healthcare Ltd 56 Wisden Day Centre 58

Publisher: Robert Chamberlain.

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss.

Editor: Angharad Jenkins.

Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh.

Regional Team Supervisor: Vanessa Ryder.

National Sales Manager: Paul Leahy.

Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Khan.

Sales Executive: Kara Morrallee.

Director of Creative Operations: Lisa Werthmann.

Studio Manager: Jamie Harvey.

Designer: Holly Cornell.

Creative Artworker: Bobbie Johnson.

Marketing Administrator: Leah Callaghan-Fowler.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

B r o a d

O a k

M A N O R

Putting life back into living ASSISTED LIVING I PRIVATE NURSING HOME I CARE AT HOME

Tucked away in a tranquil corner of the Hertfordshire countryside, Broad Oak Manor has been providing the highest standards of nursing care and support in this beautiful location for over 25 years. nuRSinG HOMe

While this Grade II-listed Queen Anne home offers us a historic setting, the care we deliver at Broad Oak Manor is entirely modern. With our unique and innovative approach, we ensure that your care is tailored completely to your needs, and that it always will be in times to come.

Set amongst stunning landscaped gardens, you will receive round-the-clock care by our team of registered nurses and support staff, in a warm and welcoming environment.

What’s more, our flexible choice of care options and living arrangements allows you to select those that best suit your lifestyle so that come what may, you’ll get the most from your days.

Benefit from the high-quality care of our experienced staff and a tailored care package in the comfort of your own home, from 1 to 24 hours per day.

ASSiSTed livinG

To find out more, please call us on 01992 551900 or send an email: helen.anderson@broadoakmanor.co.uk

In one of our 29 luxury properties you can continue to live independently, knowing that the skills and support of our highly-trained staff are always on hand.

CARe AT HOMe

Broad Oak Manor, Bramfield Road, Hertford, SG14 2JA, Tel: 01992 551 900 www.broadoakmanor.co.uk

Broad Oak Manor, Bramfield Road, Hertford, SG14 2JA Tel: 01992 551 900 www.broadoakmanor.co.uk

SERVING HERTFORDSHIRE, LONDON & THE SOUTH EAST

Our Award Winning care enables people to stay in their own homes and live their chosen lifestyle regardless of age or circumstances.

Escort & social event

difficult