Lincolnshire Care Services Directory 2015/16

Lincolnshire Care Services Directory 2015/16

Burghley House

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes www.lincolnshire.gov.uk/mychoicemycare

In partnership with

HALCYON CARE A T E A M T H AT R E A L LY C A R E S Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

A team that really cares...

W NE

We understand that choosing a care home for yourself, a relative or close friend is one of the most difficult decisions you may have to make.

Why not come and spend some time at one of our care centres before you make your choice - with no obligation?

WAINFLEET CARE CENTRE

We aim to provide a friendly home environment with up to date facilities where visitors are welcome at any time.

Rumbold Lane, Skegness, Lincolnshire, PE24 4DS

• Respite and day care

• Special care for mental healthrelated problems

Tel: 01754 881 155 SKEGNESS E: wainfleet@halcyoncare.co.uk

• GP visits to our homes • Home cooked meals and a wide range of social activities

THE FOUNTAINS CARE CENTRE

HOMER LODGE CARE CENTRE

NIGHTINGALE HOUSE CARE CENTRE

Church Lane, Tetney, Near Grimsby DN36 5JX 45 nursing and personal care beds, including people with dementia & physical disability Tel: 01472 210 456 TETNEY E: thefountains@halcyoncare.co.uk

23 – 26 Monson Street, Lincoln LN5 7RZ

Main Road, Bucknall, Woodhall Spa LN10 5DT

47 nursing and personal care beds

45 personal care beds & physical disability

Tel: 01522 530 108 LINCOLN E: homerlodge@halcyoncare.co.uk

Tel: 01526 388261 BUCKNALL E: nightingalehouse@halcyoncare.co.uk

MANOR CARE CENTRE

CLARENCE HOUSE CARE CENTRE

EASTWOOD HOUSE CARE CENTRE

East Kirkby, Near Spilsby PE23 4DB

Albert Street, Brigg, Lincolnshire DN20 8HS

Doncaster Road, Rotherham, S65 2BL

41 personal beds including people with mental health problems

33 personal care beds including people with dementia

37 personal care beds including people with dementia

Tel: 01790 763 381 EAST KIRKBY E: manor@halcyoncare.co.uk

Tel: 01652 650 950 BRIGG E: clarencehouse@halcyoncare.co.uk

Tel: 01709 363 093 ROTHERHAM E: eastwood@halcyoncare.co.uk

43 personal care beds including people with dementia.

• En-suite rooms • Visiting Chiropodist and Hairdresser

www. halcyon- care .co.uk

Contents

Publications

Welcome from Lincolnshire County Council 4 Care homes and housing options Areas covered by this Directory 6 Care homes checklist Dementia care homes checklist Introduction 8 Living with dementia The new Care Act and what Disabilities and sensory loss it means for you 11 Keeping people safe You’re in charge 12 Make your voice count How we can support you to remain independent at home 14 Information, legal and financial issues Living at home 16 Useful contacts

Do you look after someone?

We’re here to support you

22 Lists of providers 29 Care and support providers Day care, day centres and day opportunities 35 Care homes/care homes with nursing

Getting out and about

36 Index

Making life easier at home Home care checklist

39 43 46 47 50 52 53 55 60 31 37 65 87

As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

For further copies of this Directory, call the Customer Service Centre on 01522 782155.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

3

Welcome from Lincolnshire County Council A warm welcome to the 2015/16 edition of your Lincolnshire Care Services Directory.

Making big decisions about the kind of help you need and who will provide it can be stressful. We know that you want and deserve high-quality and safe care and to be treated with dignity and respect.

I hope you will find this guide a useful tool as you consider your care choices, whether for yourself, a member of your family, or someone you care for.

The Care Act has brought about a huge shift in care and support policies this year. It means there is now legal guidance to put wellbeing, dignity and choice at the heart of health and social care. You should be at the centre of decision-making, and you should have access to information that is clear and easy to understand.

In Lincolnshire, we already offer support and engagement services for carers, to help them in their caring role. Now their incredibly valuable contribution to communities and the wider health economy is recognised in law, with more rights for carers included in the Care Act. Next year further changes are forecast, with a cap on care costs for the future.

It has been our priority since long before the Care Act to make sure you have choices when it comes to your care journey. The care you receive should be right for your individual circumstances and we will work with you every step of the way to personalise your care to meet your needs.

We also believe in helping you make informed decisions, ones that you’re confident in because we have worked closely with you.

We all hope to be able to stay independent in our own homes for as long as we possibly can. Last year the County Council introduced the Wellbeing Service to help people to achieve that independence for longer. So far, more than 2,000 people have benefitted from the service which has helped people bounce back from set-backs and address problems before they lead to a hospital stay.

More information about the Wellbeing Service can be found on page 16 of this Directory.

We are working closely with Lincolnshire’s health organisations to co-ordinate health and care and deliver the best experience possible for you. The Lincolnshire Health and Care programme has introduced Neighbourhood Teams around the county, bringing nurses, GPs, social workers, mental health staff and therapists together. They are working together to support the most vulnerable people with the highest needs.

Budgets are under pressure and we have a growing elderly population with care needs. Despite this, we are

4

Lincoln

committed to making sure you have the information, advice and support you need when it comes to your care.

It is our priority to help you have the right care in place at the right time.

In this publication you’ll find information about what is available for you to stay independent at home, support for carers, getting out and about and your options for housing and care homes. Information on financial issues and support for people with dementia, disabilities and sensory loss are also covered along with details of providers in our county.

I hope you find this Directory useful in helping you make informed decisions on the choices available to you in Lincolnshire. Whether you can pay for your own care or not, Lincolnshire County Council can offer advice and information. Look for information in this Directory, give us a call on 01522 782155 or visit www.lincolnshire.gov.uk/mychoicemycare

Councillor Patricia Bradwell Executive Member for Adult Care

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages: Boston

page 65

Lincoln

page 72

Skegness

page 80

Gainsborough

page 67

Louth

page 75

Sleaford

page 82

Grantham

page 70

Market Rasen

page 77

Spalding

page 83

Horncastle

page 71

North Kesteven

page 79

Stamford

page 86

Care and support providers

page 31

Day care and day centres

page 37

Caistor 1

03

A1

Gainsborough

A631

Louth

A15

Brant Broughton

Market Rasen

A1

53

A4

6

A157

A1

A158

A57

6 A52

Lincoln

A158

Horncastle Skegness

A1

6

North Kesteven

A15

A5 2

Coningsby 3

A15

Sutton-on-Sea

A1

7

Sleaford

Boston 6

A52

Grantham

A1

A17

A52

A1

Grantham

6

A1 6

Market Deeping

7

A1

A15

Spalding

Stamford

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality • As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Grantham, North Hykeham, Lincoln, Bourne, Spilsby, Gainsborough, Holbeach, Market Rasen, Spalding, Boston and many more.

To find out more or to arrange an appointment to visit any of our homes in Lincolnshire, please contact 0800 988 8133 or enquiries@osjct.co.uk

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.

Introduction How to use this Care Services Directory This Care Services Directory has been compiled with contributions from Adult Care, Lincolnshire County Council.

When the words ‘we’ and ‘us’ are used in the Directory it means Adult Care.

The Directory aims to give an overview of all aspects of adult care to everyone who is looking for support, advice and information about adult care.

Thinking about the care or support that you or someone else in your life may need can be daunting and will require making hard decisions. We provide the information and guidance you will need about adult care, and give you the details of other organisations that can help. Further information is available online at www.lincolnshire.gov. uk/mychoicemycare or call us on 01522 782155.

You can view an electronic version of this Directory on www.lincolnshire.gov.uk/mychoicemycare The following are the key parts that we believe most people will find of interest.

If you want to remain independent in your own home but need a little help in order to do so: • ‘Living at Home’, starting on page 16; • ‘Care and support providers’ starting on page 31; and • ‘Information, legal and financial issues’, for information on

paying for non-residential care and support, starting on page 55.

If you care for a relative or friend and need some extra guidance and support: • ‘Direct Payments’ and other self-directed support information which starts on page 13; • ‘Help after leaving hospital’ in the ‘How we can support you to remain independent at home’ section on page 14; • ‘Assessment’ information on page 15; and • ‘Do you look after someone?’, on page 35, even if you may not identify yourself as a carer, there is plenty of information on the support available if you care for someone in your life.

If you are thinking it may be time for residential care for yourself or for someone you care for: • ‘Care homes and housing options’ on page 39; • ‘Information, financial and legal advice’ on page 55 if you are wondering about how to fund your care or about the inspection process for care homes; and • ‘Care homes/care homes with nursing’ listings starting on page 65.

My Choice My Care My Choice My Care (www.lincolnshire.gov.uk/ mychoicemycare) is Lincolnshire County Council’s online information and advice service which enables you, your family, carers and friends, to research the options available to you.

If you need help and don’t know where to start, you can complete a short assessment on My Choice My Care and you will be contacted. If you are a carer looking for support, or you have received a Personal Budget and want some help with the next steps, there are providers

that can help you consider a range of options.

You can find out about financial costs involved in paying for your care needs, and how much we will fund towards this. Using the financial calculator, you will be able to find the information you need to help make decisions about where to go next.

We hope My Choice My Care will be a valuable tool for you in your journey in making the best choices for your care needs. You can also call our Customer Service Centre on 01522 782155 for assistance.

Further assistance in your search for care This Directory’s free helpline 0800 389 2077 provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

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The website www.carechoices.co.uk allows you to search across the country for care homes, care homes with nursing and home care providers that meet your requirements, which can then be saved and emailed to others.

Whatever your care needs, this Directory, the Care Choices helpline and website and the My Choice My Care website will be able to provide information and guidance, and point you in the best direction.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Ensuring good quality services Care and support for adults in Lincolnshire is delivered by public, private and voluntary sector organisations and we

work with agencies to make sure they are of good quality.

Lincolnshire County Council – Adult Care Adult Care delivers and commissions care and support, and works in partnership with others to deliver services.

We offer an assessment of your needs and, if you meet the eligibility criteria, can offer a range of care and support services to help you stay safe and well. We are committed to assuring the quality of our services. A good quality service needs to include elements of all three sections shown in the quality circle, for example a service is not considered good quality if it is safe but your experience is poor.

We expect our services to provide a positive experience meeting your personal aspirations.

You should feel able to say ‘the service treats me well’ because:

choices are respected and you are allowed the freedom to take risks;

• you are treated with compassion, dignity and respect; • you are involved in decisions about your care; • you are offered a person-centred service that lets you keep control over your own life; and • you are supported to feel like part of a community.

We expect our services to be safe. You should feel able to say ‘the service helps keep me safe’ because: • you are protected from avoidable harm, however your

• you are supported to manage informed risks; • your human rights are respected; and • the service meets regulatory standards.

We expect our services to be effective. You should feel able to say ‘the service makes me feel better and allows me to be more independent’ because: • you are supported to achieve personal outcomes; • you are supported to remain or become as independent as possible; and • the service offers good value for money.

Our web page provides more detailed information on how we assure the quality of care and support.

Tel: 01522 782155 Web: www. mychoicemycare. org.uk/assuring-thequality-of-care-andsupport.aspx

The Care Quality Commission The Care Quality Commission makes sure that the care provided by hospitals, dentists, ambulances, care homes and home care agencies meets Government standards of quality and safety. It registers health and adult social care services across England and inspects them to check whether standards are being met. If it finds that a service isn’t meeting the national standards, it takes action to make sure the service improves. The CQC also awards quality ratings so that it is easy for the public to see the standard of each service.

Tel: 03000 616161 Web: www.cqc.org.uk Further information can be found on page 58.

South Lincolnshire CCG Tel: 01522 573939 Web: www.southlincolnshireccg.nhs.uk

Clinical Commissioning Groups Clinical Commissioning Groups replaced the Lincolnshire NHS Primary Care Trust on the 31st March 2013. The Clinical Commissioning Groups work together to improve the quality and delivery of services for patients and to reduce health inequalities for people in the area.

Lincolnshire Police Lincolnshire Police investigates criminal offences in relation to care and support services. Its Public Protection Officers work closely with our safeguarding team to protect adults at risk of abuse.

Web: www.lincs.police.uk >>

Lincolnshire East CCG Tel: 01522 515308 Web: www.lincolnshireeastccg.nhs.uk South West Lincolnshire CCG Tel: 01476 406578 Web: www.southwestlincolnshireccg.nhs.uk Lincolnshire West CCG Tel: 01522 513355 Web: www.lincolnshirewestccg.nhs.uk

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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Wellbeing Care Group provides a host of elderly care services both within your own home as well as V\Y YLZPKLU[PHS JHYL OVTLZ ;OL JHYL WHJRHNLZ HYL ZWLJPÄJHSS` KLZPNULK HYV\UK `V\Y ULLKZ [OPZ JHU YHUNL from the occasional care visit through to full 24 hour live in care.

We provide • A Respite and Day Care Service within our Residential Care Homes • Live in 24 Hour Care in your own home • Companionship • Carer Support

• • • • •

Hot Meal Service Laundering and Ironing Services Cleaning and Handyman Services Specially Organised Day Trips Seasonal Events Within Our Homes

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Tel: 0800 048 4172 www.wellbeinghomecare.co.uk

Manager: Karen Dale Tel: 01778 421821 BOURNE

Manager: Tracey Klue Tel: 01775 760563 SPALDING

“Looking after your future wellbeing” www.wellbeingcaregroup.com

Ensuring good quality services continued >> Lincolnshire County Council – Trading Standards It is the job of Trading Standards to ensure a fair, safe and equitable trading environment for residents and businesses in Lincolnshire. Appropriate action in line with

its enforcement policy will be considered for any breaches of criminal legislation or trading malpractice.

Tel: 01522 782341 Web: www.lincolnshire.gov.uk/tradingstandards

The new Care Act and what it means for you The Care Act 2014 is the single largest change to health and social care policy for a generation. It seeks to bring together a number of existing laws, and introduce new

duties to local authorities to ensure that well-being, dignity and choice are at the heart of health and social care across the country.

About the Care Act The Care Act introduces changes to the way that support for adults with care needs is provided and paid for. It will help make the care and support system more consistent across the country. For the first time, there will be a national level of care and support needs that all councils will consider when they assess what help they can give people.

‘Care and support’ is the term used to describe help for adults of all ages with things like washing, dressing, eating, getting out and about and keeping in touch with friends or family.

The implementation of the Care Act 2014 will occur in two stages. The first stage, implemented on 1st April 2015, relates to social care reform. The second stage of implementation, due on 1st April 2016, relates to social care funding reform. This will result in significant changes to the way in which a person is assessed and pays for care.

2015 social care reform Key new features for councils which came into force on 1st April 2015 are: • a duty to promote people’s wellbeing, to help prevent or delay needs for care and support; • a duty to provide an information and advice service about care and support; • a requirement to carry out an assessment of both people being cared for and carers wherever they have needs. ‘Carers’ are usually family and friends who provide unpaid care and support to loved ones;

• a requirement to consider the wellbeing of each young person or carer when planning their care as they approach adulthood and the transition to adult care and support; • a national minimum eligibility threshold for support.

This is the minimum level of need which will always be met in every council area; and • a requirement to offer a Deferred Payment Agreement.

For more information on Deferred Payment Agreements, see page 56.

2016 funding reform In April 2016, the cap on lifetime costs for eligible care comes into force. This cap is the maximum amount that anyone can be required to pay for their care and support in their lifetime. A care account will be set up to record payment contributions and allow people to see how they are progressing towards the cap on care costs.

This second stage will see the introduction of a number of key reforms, including: • the extension of the means test which will raise the capital threshold at which a person is eligible to receive council support; • the introduction of a cap on the cost of care a person is expected to have to pay in their lifetime – the suggested limit is currently £72,000; • the introduction of care accounts used to monitor the amount a person has contributed to the cost of their care;

• a requirement to carry out an assessment of young carers if they have a need;

• the introduction of Independent Personal Budgets for self-funders; and

• a duty to stimulate a diverse range of high-quality services like residential care homes or home care;

• the introduction of a new care and support appeals system.

• a requirement to protect people against disruption and changes in care and support when a person moves from one council area to another;

See www.lincolnshire.gov.uk/careact for more information or search ‘Care Act’ at www.gov.uk for useful factsheets.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

11

You’re in charge There are a number of services available to help you if you need some extra support to manage day to day.

They can prevent you from going to hospital, or offer

extra care and support after you have been discharged.

Your needs and wishes will be paramount throughout the process.

Eligibility for care services How we decide your eligibility The national eligibility threshold has three steps to deciding eligibility.

Step 1 - First we need to ensure that your needs result from you having a physical or mental impairment or illness.

This will be explored in the health and wellbeing area of the assessment. If your needs don’t stem from illness or impairment your needs will not be eligible for support.

Step 2 - Where your needs do stem from illness or impairment, we then consider whether they prevent you from achieving any of the ten ‘eligibility outcomes’ set out in the Government’s regulations. To meet the eligibility threshold you need to be unable to achieve two or more of these eligibility outcomes. Unable to achieve them can mean totally unable or able but with significant difficulty, pain or distress. The outcomes are: • managing and maintaining nutrition; • maintaining personal hygiene; • managing toilet needs; • being appropriately clothed; • being able to make use of the home safely; • maintaining a habitable home environment; • developing and maintaining family or other personal relationships; • accessing and engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community including public transport and recreational

facilities; and • carrying out any caring responsibilities the adult has for a child.

Step 3 - Where you are unable to achieve two or more of these outcomes we are required to make a judgement about whether there is a significant impact on your wellbeing as a result. We will explore what impact your needs have on your wellbeing in each area of the assessment. It is important we explore this fully as this is what we will base this judgement on.

If you meet the eligibility threshold we will look at the needs we have identified, and state which are eligible and which are ineligible. If we believe any of your needs do not prevent you from achieving any eligibility outcomes or are not contributing to the significant impact on your wellbeing we will record these as ineligible needs.

Ask your assessor if you would like more details about the national eligibility threshold.

What if I don’t agree with the eligibility determination?

If you are not happy with the outcome of the assessment, you can ask us to look at your situation again with you.

If you are still not happy, you can get in touch with us to make a comment, suggestion or complaint: • use our online feedback form at www.lincolnshire.gov.uk/feedbackform; • write to Lincolnshire County Council, Corporate Feedback, PO Box 841, Lincoln, LN1 1ZE; • call 01522 782060; or • email feedback@lincolnshire.gov.uk

Personal Budgets If your needs are eligible, you may be entitled to receive a Personal Budget. This gives you full flexibility and transparency about how best to meet your own needs.

What are Personal Budgets?

A Personal Budget is made up of the amount it would cost to meet your agreed support needs.

This money can either be paid direct to you, known as a Direct Payment, so that you can arrange your own care and support, or we can arrange your care and support for you, or you can have a combination of the two.

A Personal Budget gives you the independence to:

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• choose and control the support that is best for you; • be fully involved in decisions about the help you need to live independently; and • support yourself in ways that suit you.

How do I get a Personal Budget?

You can only have a Personal Budget or Direct Payment if you have an assessment which identifies that you need care and support to meet your eligible needs.

The assessment process will help to gather and share information to build an understanding of your situation. An assessment will be completed with you to help understand

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Personal Budgets continued your own strengths, what you can do for yourself, what support you have around you as well as where you have difficulties. It also helps to understand the outcomes which you want to achieve.

The assessment process (see page 15) will help determine your needs and give an indication of how much money you can get for your Personal Budget. The Resource Allocation System (RAS) may help by indicating an appropriate amount to meet your eligible needs or we can calculate a budget based on the cost of services. Once the amount is agreed you can start planning how to spend it. We will help you to do this by using our experience to agree a plan which helps meet your support needs.

Contributing to your Personal Budget If you receive a Personal Budget you will have a financial assessment to determine whether and how much you will need to contribute towards the cost of your care and support. The financial assessment should not take place before we assess your needs. This is to ensure that your financial circumstances do not impact on the needs

assessment process and the support we give you to understand your needs and how they can be met.

Will I manage my Personal Budget?

Once it has been established that you need a Personal Budget and your support plan is agreed we can organise how you will receive the money. It can be paid directly to you, to someone else if you aren’t happy dealing with the money yourself or we can arrange for a service provider to manage it for you.

The most choice and control is usually achieved by having a Direct Payment which enables you to buy care and support directly from individuals or organisations.

Alternatively you can ask us to make arrangements to meet your care and support needs.

You spend the money in ways that best meet your needs and you are in control as long as you spend the money in accordance with your agreed plan. We will check with you from time to time to make sure everything is going OK and that you are living your life in a way that suits you.

Direct Payments Direct Payments are financial payments made to people who have been assessed as eligible to receive support from Lincolnshire County Council. We can make a Direct Payment to most people who need our support, including: • people who have been assessed as needing community care services (including those with mental health needs) aged 16 and over, incorporating short- as well as longerterm needs; • carers over 16 for carers’ services; and • parents of disabled children, for children’s services.

Penderels Lincolnshire Aims to assist people with all aspects of independent living.

Haverholme Priory Offices, Haverholme Park, Haverholme Ewerby, Sleaford NG34 9PF Tel: 01526 833803 Email: lincolnshire@penderelstrust.org.uk Web: www.penderelstrust.org.uk Why would I want a Direct Payment?

Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs. Another option is for us to source a portion of the care/support needs through services commissioned directly by Lincolnshire County Council and also provide a Direct Payment to arrange those remaining services that you wish to have more control over.

What can Direct Payments be used for?

If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you live more independently. With Direct Payments, people or agencies employed are accountable to you and not to Lincolnshire County Council.

Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your life.

It is important that the money is used lawfully, and eligible needs are met. However, there are certain items on which these payments cannot be spent, for instance: • services that should be provided by the NHS and/or local health services; and • routine living expenditures – utility and household bills for instance.

Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break.

What do I do next?

If you are interested in Direct Payments and are currently receiving social care support from Lincolnshire County Council, please contact our Customer Service Centre on 01522 782155 or Penderels Trust on 01526 833803 for more information.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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How we can support you to remain independent at home This section is about the guidance, support and care that we can offer to help you stay safe at home. The following services are designed to prevent your needs from escalating, reduce the impact of your problems and delay your need for ongoing care and support. If you need to go into hospital, this section tells you about the help

available to get home safely, and provides information for you if you are worried about how you are going to continue to cope at home.

Some services may carry a charge, please check with the Customer Service Centre on 01522 782155 first.

Help after leaving hospital – ‘Home Safe’ If you need help to make sure everything is ready and safe for you to return home from hospital, our new Home Safe service can be arranged by the hospital ward staff to take you home. You can ask your health team more about the service as you plan for admission.

Home Safe is a transport and resettling service for individuals returning home after a hospital stay. Our drivers and support staff will take you home where you will be met by a response team member, who will help

you settle back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will also check your heating and switch it on if necessary, check dates on food in the fridge, fetch any additional shopping you might need and offer any refreshments. It is aimed at people who do not have family or friends who are able to help, and remains a point of contact if ongoing assistance is required.

Urgent Care What Urgent Care provision is available in Lincolnshire?

Lincolnshire Community Health Services, NHS Trust, provides Urgent Care for people who experience a health need which requires urgent clinical attention, but not hospital admission.

Urgent Care is available at Urgent Care Centres, and when appropriate in the patient’s own home, allowing people to stay safely in their own homes and providing peace of mind for many families.

You can access Urgent Care without an appointment at Urgent Care Centres by calling 111 and someone will

advise you of your nearest service.

Home visits are usually by referral from 111, your GP or the East Midlands Ambulance Service when you have a short-term health crisis which can be safely managed in the comfort of your home. The Urgent Care practitioner will assess your situation, stabilise your condition, and get you comfortable so you can recover in your own home. They will ensure you have the necessary support and treatment in place, and make any further referrals as necessary. This means that you don’t have to have an unnecessary trip to hospital.

Reablement services – reabling you and enabling you to live at home Reablement is about giving you the opportunity and confidence to relearn and regain some of the skills you may have lost because of poor health, disability, a spell in hospital or problems at home. After events like this you can lose your confidence or worry about your ability to cope at home again. Reablement is a very personalised approach – the kind of support given is tailored to your individual needs. It focuses as much on your emotional and social needs as on your medical needs.

The reablement service gives easy access to physiotherapists and occupational therapists, enabling you to receive a wide range of support for a short time to help you become as independent as possible. You may need support with aspects of day-to-day living such as:

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• personal care; • preparing meals; • shopping; • teaching and practising exercises; • ensuring a safe home environment; • finding practical solutions to support your independence; • physiotherapy; • occupational therapy; • promoting community activity and social integration; • supporting you in your own home; • keeping and improving your independence and safety in areas of daily life;

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Reablement services – reabling you and enabling you to live at home continued • improving your quality of life; and • reducing the need for ongoing care and support.

How does the reablement service work?

Following a referral to the service, a member of the reablement team will visit you to discuss your needs.

The team will keep in regular contact throughout your reablement journey.

Together we will agree what goals we are working to achieve. Your goals are written down in a reablement care plan. Reablement support will take place in your own home.

The reablement service will arrange for your care to be delivered by the reablement support workers. They will review your progress towards your goals, oversee your care and agree the right time for discharge from the service.

What happens when your reablement ends?

At the end of reablement, the reablement service will

assess your ongoing needs. If you still need continued support we will discuss this with you and, if appropriate, refer you for an assessment.

Assessment Assessment is the process of gathering and sharing information to build an understanding of your situation.

The assessment is really important to understand your own strengths, what you can do for yourself, what help and support there is around you as well as where you have difficulties. The assessment also helps us understand what outcomes you want to achieve. The process should be beneficial to you and it is important that you are as fully involved in the assessment as possible.

The assessment may happen face-to-face where you live, in a hospital or place you are staying. Some assessments take place over the phone. Alternatively, you may wish to undertake your own assessment with the support of other people. In these cases we will still ensure the assessment is accurate and appropriate and may still need to involve other relevant people to understand your situation.

The assessment will show all the needs we have identified and enable us to determine which of your needs are eligible for care and support. We will always ensure you have a copy of your completed assessment, which will include a statement of your eligible needs.

How quickly will this happen?

If your situation is very urgent and you are in a crisis or at serious risk of harm, we will aim to see you within 24 hours.

If your carer is finding it very difficult to cope, we will try to see you within seven days. In any other circumstances it will be within 28 days of you asking for the assessment.

What about confidentiality?

We respect your privacy at all times. Any information you give us will be treated as confidential and will only be shared with those involved in your care with your permission – other than in exceptional circumstances where the law says we must show it to someone else.

Will I be able to get help?

After the assessment we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation.

If you are eligible for help from us we will aim to arrange this within seven days of the assessment being carried out. If you are not eligible for help, we will still give you information and advice on other services that are available to help you to continue to live independently and to maintain your quality of life. If you are not happy with the outcome of the assessment you can ask us to look at your situation again with you and if you are still not happy you can get in touch with us to make a comment, suggestion or complaint. Further information about this is on page 12.

Care and support in prison If a person who is in prison struggles with any aspect of their daily living then they may have care and support

needs. From April 2015, Lincolnshire County Council Adult Care has new responsibilities for supporting prisoners.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

15

Living at home There are many different forms of support that can enable you to remain in your home for as long as possible, ranging from equipment to people who can come in to support you in your own home. There are many ways

in which you can help yourself if you are living at home.

This could be by accessing the support you need directly on www.lincolnshire.gov.uk/mychoicemycare or the contacts below.

Lincolnshire Wellbeing Service How can the Wellbeing Service help me to live at home?

The Wellbeing Service is available to anyone over 18 who needs some assistance following certain triggers – such as recent hospitalisation, bereavement or a fall in the home.

It aims to help you live independently at home with the help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle.

Many parts of the service will be available to you free of charge, and some of the service is chargeable.

The service includes:

- up to six weeks of targeted support to find solutions to the needs identified on your support plan; - a single point of contact to access relevant advice and support; and - co-ordination of a variety of organisations to ensure you have the help you need to live independently at home.

1. Personal support, involving: - a holistic assessment of your needs and support networks;

3. Minor adaptations - Supply and fitting of grab rails, hand rails, banister rails and alterations to steps.

- the development of an individual support plan, tailored precisely to meet your needs;

4. Telecare services - Installation of Telecare equipment linked to a 24 hour

2. Access to simple aids for daily living - Supply and installation of low-cost equipment such as key safes, raised toilet seats, bath and shower seats and chair raisers.

Working to enhance the quality of later life for people in Lincoln Our services include: • Help in the Home & Lifestyle Support • Gardening & Handyman Services • Lifelines, Keysafes & Technical Equipment • Personal Care & Sitting Service • Volunteering • Park Street Activity Centre & Restaurant • Insurance Products & Services • Social Outreach Centres • Information & Advice • Wellbeing Service • Carers Support Services • Preferred Traders • Laundry • Access to Legal Services

16

For more information about provide call us on 01522 696 000 Email info@ageuklincoln.org.uk Visit us www.ageuk.org.uk/lincoln Age UK Lincoln 36 Park Street, Lincoln, LN1 1UQ

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincolnshire Wellbeing Service continued monitoring centre, helping you to live independently at home but safe in the knowledge that help can be summoned quickly when needed. This may be from a family member, friend, the Wellbeing Response service (if you have subscribed to it, see below) or if necessary, the emergency services.

- Monitoring of the Telecare equipment through a range of sensors that can be worn (for example, a pendant round your neck), or placed in your home. The sensors can alert the monitoring centre 24 hours a day. The system works through a base unit connecting you to the monitoring centre via your phone line.

5. Wellbeing Response – Stay Safe - The Wellbeing Response service is called ‘Stay Safe’. It is delivered alongside the Telecare services and available 24 hours a day, seven days a week. If you activate your alarm, the service will either contact your nominated person or one of our trained responders, based throughout the county, who will attend to you in your home.

6. Home from Hospital – Home Safe Home Safe is a transport and resettling service for individuals returning home from hospital. Our drivers and

support staff will take you home where you will be met by a member of the response team who would help settle you back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will check your heating, check dates on food in the fridge, fetch any shopping you might need and offer refreshments. Further information is on page 14.

How can I access the Wellbeing Service in my area?

The Wellbeing Service can be accessed via a dedicated team at Lincolnshire County Council on 01522 782140, Monday to Friday between 9am and 5pm.

Lincolnshire Independent Living Partnership provides the Wellbeing Service in West Lindsey, Lincoln, South Kesteven, South Holland and Boston.

East Lindsey District Council provides the Wellbeing Service in East Lindsey. See www.e-lindsey.gov.uk/ wellbeingservice and contact the same telephone number above.

North Kesteven District Council provides the Wellbeing Service in North Kesteven. See www.n-kesteven.gov. uk/residents/housing/support-and-independence/ wellbeing-service and contact the same telephone number as above.

A guide to Telecare Telecare has been developed from what was originally known as a lifeline system, and now uses a range of wireless sensors that are placed around the home, or that can be worn (as a pendent or wristwatch). The person can press the pendant to immediately be connected to the 24 hours a day monitoring centre or, if the sensors detect a risk, they will automatically call the monitoring centre for you. The moment a risk is detected, such as a fall, fire or even if you haven’t taken essential medication, an alert is sent to our Telecare monitoring centre, where trained advisers can then talk to you. This service is available 24 hours a day, 365 days a year. Don’t worry if you’ve pressed it by accident, they will be pleased to know you are OK. Telecare is personalised so any referrals for the service should identify what equipment is required and how it can help you. Referrals can be made by health or social care practitioners direct to our Telecare team, or you or your family member or friend can ring our Customer Service Centre (with your permission) who can help to identify if Telecare can help. If you would prefer a face-toface assessment then our Wellbeing Service can be asked to carry out an assessment of your needs and refer you to Telecare if you want support from Adult Care.

Telecare can help you remain independent and feel safer in your own home, safe in the knowledge that

help can be summoned quickly. This may be from a family member, friend or, if necessary, a member of the emergency services. >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

17

Independent Living in Lincolnshire More residents in Lincolnshire are being given the opportunity to live safely in their own homes for longer thanks to a pioneering new service designed to promote wellbeing and independence. The Lincolnshire Wellbeing Service, established on 1st April 2014, is being delivered

by Lincs Independent Living Partnership (LILP) on behalf of Lincolnshire County Council (LCC).

Four local charities involved in the partnership; Age UK Lincoln, Boston Mayflower Housing, Lincolnshire Home Improvement Agency and LACE Housing are working together to ensure ease of access to preventative care and support services. With the help of community based support and assistive technology, the Lincolnshire Wellbeing Service aims to provide more integrated, high quality support through a joined up approach.

Residents can access a range of services including personalised support involving a holistic

18

assessment of needs and up to six weeks of tailored support; simple aids for daily living such as key safes, raised toilet seats, bath/ shower seats and chair raisers and minor adaptations such as grab, hand and banister rails and alterations to steps.

The service also delivers TeleCare installations with equipment linked to a 24 hour monitoring service and Rapid Response including Home Safe, a transport and resettling service for patients returning home from a stay in hospital or residential care.

The Wellbeing Service is available to any resident in Lincolnshire, aged over 18 and those meeting certain triggers such as recent hospitalisation, bereavement, or a fall in the home will be able to access many parts of the service free of charge. However, even if an individual does not meet the eligibility criteria they will still be entitled to a free assessment of their needs.

The Wellbeing Service can be accessed via a dedicated team at LCC’s Customer Service Centre open Monday to Friday between 9am and 5pm. Individuals can make a referral for themselves by calling 01522 782140 or this can be done on their behalf. Trained advisers will complete a short eligibility check over the phone and send a referral to the Wellbeing Service, who will arrange a face-to-face assessment.

The Lincolnshire Wellbeing Service covers five of the seven districts in the county, although the Home Safe element covers all seven districts. In East Lindsey and North Kesteven districts, similar Wellbeing services are available and can be accessed via the same telephone number.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

DELIVERING THE WELLBEING SERVICE

Supporting you to keep living independently at home

Delivered by:

STRONGER TOGETHER

We’re here when you need us...

Since 1983, our family have been running award winning nursing, residential and dementia care homes throughout Lincolnshire, which constantly exceed industry standards. Our philosophy is simple; Our residents and their families are at the heart of everything we do!

Our homes extend a warm welcome to all visitors. Feel free to get in touch and request a brochure by calling 0843 506 9452, emailing info@countrycourtcare. com or visiting our website at www.countrycourtcare.com

A guide to Telecare continued >> Who can Telecare help?

Telecare can help people who: • are at risk of falls; • are vulnerable due to reduced mobility or a disability; • have a carer who may need support; • have memory problems including dementia; • have long-term health conditions such as epilepsy, dementia and multiple sclerosis; • have a learning disability and want to be more independent; • are starting to leave their home at inappropriate times; or • have recently been discharged from hospital.

What if I don’t have local responders?

Wellbeing Responders can visit a person after an alarm has been raised to the monitoring centre. Sometimes people do not have family or friends nearby or able to respond when a visit is needed. The Wellbeing Response teams visit as a family responder would visit, to check everything is all right, provide reassurance and get any

further help needed. There is a charge for this optional service of just £1.50 per week.

Are there any charges for Telecare?

There is a charge for using Telecare services. You can rent or buy equipment from our wellbeing service providers. Some people may be entitled to equipment loaned free of charge from Lincolnshire County Council if they meet the national threshold. Please contact your health or social care practitioner or ring our Customer Service Centre to see if this is something you wish to look into more.

The monitoring fee contribution is just 36p per week and we will install the equipment and explain how it all works free of charge.

You can also explore more about what Telecare can offer you and your family on our website www.lincolnshire.gov.uk/telecare or go to www.nhs.uk and search for ‘Telecare’.

You can also contact the Telecare team for general information. Tel: 01522 554040

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

21

Making life easier at home In the living room

Plug with Pl i hh handle dl

Easi-reach

YB NOR

Chair Ch i raisers i

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional help to make sure the height is right

• Take regular, gentle exercise

OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

22

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or air-conditioning

• Install new windows

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers Pill i

EEasy grip i scissors i

M T W T F S S

Bed B d raisers i

Pill di dispenser

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED Difficult to reach all of your body

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact ■ (see key below) regarding an assessment of needs

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS

• Ask your pharmacist for an easy to

Opening bottles Remembering to take tablets

open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

Seeing the clock to tell the time

■ Customer Service Centre on 01522 782155.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

23

In the kitchen

TTeapot tipper i

Large h handled dl d cutlery l 5

Pan handle holder

Liquid Li id llevell indicator i di

Chopping b board d with ith spikes ik

Perching P hi stool t l

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING CUPBOARDS

• Re-arrange things in cupboards/on

Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

surfaces • Buy an Easi-Reacher or Handi-Reacher

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

MOVING AROUND THE KITCHEN

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact ■ (see key below) regarding an

• Buy a trolley • Consider home support for meal times

Not enough space

EATING AND DRINKING Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Alter the spring in the door closers • Lower or raise the cupboards

assessment of needs

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

Washing machine is too high or too low Putting up ironing board

• Raise/lower the washing machine • Change the washing machine or iron

■ Customer Service Centre on 01522 782155.

24

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Grab G b railil

Shower b Sh board d

5

Tap turners

Toilet seat and d support fframe

Raised R i d toilet t il t seatt

LLong-handled h dl d sponges

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact ■ (see key below) regarding an

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

COMPLEX SOLUTIONS • Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

assessment of needs

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

support frame

• Install a flush lever extension • Contact ■ (see key below) for a needs assessment

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact ■ (see key below) for a needs

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

assessment

■ Customer Service Centre on 01522 782155.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

25

Integrated Community Equipment Service (ICES) Lincolnshire’s ICES service is a partnership between Lincolnshire County Council and its Clinical Commissioning Group partners.

The Integrated Community Equipment Service (ICES) provides short- and long-term loans of equipment, ranging from simple walking aids, through to larger and more complex items such as pressure relieving mattresses and hoists. Equipment may also be designed to help you or to assist carers with the safer delivery of care. The service can also include installation, servicing and maintenance depending on the type of equipment specified.

Assessments of your equipment needs and the ordering of items are carried out by practitioners such as occupational therapists, social workers, physiotherapists, nurses or other health/social care professionals.

Common items of equipment are held within a central warehouse. We have a targeted standard delivery

timescale to deliver the equipment to the service user within five working days after the order is placed.

Technicians are trained to unpack and remove any transit packaging to enable the item to be used. Occasionally, complex equipment may require setting up. The health or social care professional will provide some training and demonstrate to the service user and carer how to use the equipment.

As the service is a loan service there are facilities in place to return items that are no longer required. To arrange return of items please call 0845 121 2031 to speak to someone who can help you.

Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst every effort is made to collect items within five full working days after the request is logged, priority is given to deliveries.

Occupational therapy Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls.

Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility and independence. Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a wheelchair?

Alternatively, we can help you find equipment and advice to stay independent at home.

Major alterations such as fitting a downstairs bathroom or widening doorways, could be paid for with a Disabled Facilities Grant (DFG), depending on your needs/ circumstances.

An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations if you need them. To start the ball rolling, contact us and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

Getting help in your home You may need some more help to live at home independently. Care and support providers can offer a range of different services which may include: • home care – help with personal care such as washing and dressing; • ready-made meals – usually supplied frozen to reheat for yourself; • day services – available in care homes or community centres; • respite care – residential care or care provided in your own home to give you or your carer a break; • housing adaptations – we can provide information about equipment and adaptations to make it easier for you to continue to live in your own home; and • supported housing or extra care housing – provided by your district or borough council and the independent sector.

26

Preparing meals Community Meals, often known as ‘meals on wheels’, can help ensure that people receive proper nutrition on a daily basis, whatever their circumstances.

If you are aged 18 and over and are unable to prepare and cook one hot meal a day, having your meals delivered could help make life easier. You may need this service due to a permanent situation such as sight loss, a physical or learning disability, illness or a temporary situation such as recovering after a stay in hospital, to help you maintain your independence and quality of life.

Further information on meals on wheels can be found at www.mychoicemycare.org.uk/i-need-help-with/livingat-home/preparing-meals/meals-on-wheels.aspx If you, or the person you care for, find it difficult to get to the supermarket, Wiltshire Farm Foods offers a range of

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Getting help in your home continued 250 frozen meals and desserts, developed by its team to give you a well-balanced, nutritious daily diet. The meals can be cooked in a few minutes from the freezer in your microwave or oven, making it easier for you to enjoy meals.

Wiltshire Farm Foods Lincoln House, Gibson Road, Caenby Corner Estate, Hemswell Cliff, Lincs DN21 9QT Phone: 01427 666130 Web: www.wiltshirefarmfoods.com Home care Home care is practical help with your personal care which can be provided in your own home, to enable you to remain independent for as long as possible and improve your quality of life. This is usually help with day-to-day personal tasks, which could include getting up, dressing, washing, going to bed or help with eating. The service may also be able to help you to contact other agencies who can assist you with other special needs which have been identified in your support plan. This may include laundry, shopping, household chores, preparing meals or collecting a pension.

If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, learning disability or a mental health condition, then we can arrange for help at home. The amount and type of support you receive each week depends on what you and the carer decide following an assessment of your needs.

Regardless of whether you are paying for your own care, you have freedom of choice over who you choose.

Please note that home care services are chargeable.

You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your home care services. Further information on paying for care can be found on page 55.

Figures mentioned here may change over the life of this Directory.

You can see a list of Lincolnshire’s care and support providers on page 31.

Help in your home with maintenance and gardening There is help available for maintaining property for homeowners who would like to continue to live independently and safely in their own homes.

Lincolnshire Home Improvement Agency Lincolnshire Home Improvement Agency is an award-

winning charity which helps older people and people with disabilities who would like to live independently and safely in their own homes. The service helps to ensure that your home is in good repair, warm and secure. You may be finding this difficult to maintain, or you may need an adaptation, and the Agency may be able to help you to improve security and undertake repairs and improvements.

If you can’t afford the cost of repairs and improvements, the Agency will help you to look at other options. These may include an insurance claim, a loan, a lifetime mortgage (often known as equity release), approaching a charity for help or a grant from the Council or other organisations.

Handy person scheme – Lincolnshire Home Improvement Agency offers a handy person scheme to tackle small jobs in the home for older people and those with a disability, across Lincolnshire. They may be able to offer assistance with costs depending on individual circumstances.

Trusted tradesman scheme – It’s important to have trustworthy and reputable people working on your home.

Lincolnshire Home Improvement Agency runs a trusted tradesman scheme where every member is vetted to ensure they operate in a legal, decent, honest and fair way. They share their information with the police and Lincolnshire Trading Standards.

Gardening and Handyman Scheme (Lincoln area) – If you are aged 50 and over and need help with gardening and maintenance of your property then contact Age UK Lincoln’s Handy Help Service. They can give you information about local tradesmen who may be able to help you. They also provide a minor repair service, for example help with fitting door bells, locks and safety devices, replacing light bulbs, smoke alarm batteries etc.

There is an hourly charge for this service.

Useful contacts Age UK Lincoln Activity Centre, Park Street, Lincoln, LN1 1UQ Tel: 01522 696000 Email: info@ageuklincoln.org.uk Web: www.ageuklincoln.org.uk Lincolnshire Home Improvement Agency Customer Relations Suite, Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 516300 Email: info@lincshia.org Web: www.lincshia.org

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

27

KINGS COURT NURSING HOME

Kings Court Nursing Home is a family run, purpose built Nursing and Residential Home which has built up a strong reputation across the county for providing a high standard of Nursing and Personal Care.

We specialise in delivering top quality care to our residents providing a comfortable, secure and happy home from home environment. We believe in treating everyone as individuals and ensure our care is person-centred promoting a thoroughly enjoyable day to day experience.

THE

Local shops nearby Close to public transport Minibus or other transport is available Lift and Wheelchair access Television point in own room In house chef catering for all diets +LJKO\ TXDOLĂ€HG DQG DWWHQWLYH VWDII Full activities and entertainment programmes

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ings ourt

NURSING HOME

Church Street, Grantham NG31 6RR Tel: 01476 576928 Fax: 01476 576927 Email: kingscourt@live.co.uk www.kingscourtnursinghome.co.uk

An Understanding Approach To Care

Home care checklist

© 2015 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to choose their own care worker or care agency.

Agency 1

£

p/h

Agency 2

£

p/h

Agency 3

£

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?

How can you contact the agency in an emergency or outside office hours?

1 2 3

1 2 3

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

How hard or easy would it be to make a complaint and how are things then put right?

1 2 3 How long has the agency been operating?

1 2 3 How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different care worker will be attending?

Can you choose the care worker looking after you?

1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this. What training or support does the agency give to its workers?

1 2 3 Notes:

1 2 3

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29

www.allwayscare.com

COUNTRY SUPPORT LTD We are a bespoke company providing a professional service to cater for people’s needs within the community.

Allways Care Community Support Agency

All our staff are fully trained to a high standard.

113 Drummond Road, Skegness, Lincolnshire PE25 3EP Allways Care is a family run and owned service providing care and support to people in their own homes throughout Skegness and surrounding areas for the last 15 years.

We provide care for:

Types of Service

• Older People

• Personal Care

• Adults with Learning Difficulties

• Medication Assistance

• Adults with Physical/ Mobility Difficulties

• Meal Preparation

We specialise in • Dementia Care • End of Life Care

• Companionship • Shopping • Outings • Sitting Services/ Respite Care • Domestic Services

Our service is Safe, Responsive, Caring, Effective and Well Led.

• Doctors/Hospital accompaniment

Tel: 01754 612720 e: info@allwayscare.com

Tel: 01603 407707 Providing care for you in your own home

2 4 hour live-in care

Companionship

Housekeeping

Home from Hospital

Palliative care

Carers breaks

www.purelycare.co.uk

Family owned and run, Purely Care provides excellent care with a range of conditions including dementia, multiple sclerosis, Parkinsons, stroke and terminal illnesses. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. We provide live-in carers throughout East Anglia. Call us for an informal discussion about how we can help you.

OUR SERVICES INCLUDE: • Shopping • Medication • Cleaning • Cooking

All of our staff are DBS approved and medication trained.

• Theatre • Outings

We specialize in supporting all age groups with varying abilities for example people that use wheelchairs, stroke victims, the elderly and learning disabilities etc.

• Companionship

We work in different areas of Lincolnshire which are Sutton-on-Sea, Mablethorpe and surrounding areas.

• Church • Hobbies • All social activities ...and many more Debbie Pollard: 01507 440941 / 07704 212851

Gilder Care Limited Gilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding villages.

At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly.

GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY

We offer support with:

> PERSONAL CARE > NUTRITIONAL CARE > PRACTICAL CARE > SOCIAL CARE

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST E mail: info@gildercare.co.uk www.gildercare.co.uk or telephone: 01476 978077

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 30

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support providers ACTION FOR CHILDREN DISABILITY LINCOLNSHIRE Lincoln Tel: 01522 546516 PD LDA SI

BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Stamford Tel: 01780 480881 OP D PD LDA SI YA

ACTION HOMECARE Long Sutton Tel: 01406 365793

BLUEBIRD CARE LINCOLN ● Lincoln Tel: 01522 538656

OP D MH

AGE UK LINCOLN ● Lincoln Tel: 01522 696000 ALLIED HEALTHCARE Grantham Tel: 01707 254503 Lincoln Tel: 01522 753290 Lincoln Tel: 01522 753290 Spalding Tel: 01775 723210

Advert page 16 OP D PD MH SI YA

OP D PD LDA MH SI OP D PD LDA MH YA OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD

ALLWAYS CARE COMMUNITY SUPPORT AGENCY ● Skegness Advert page 30 OP D PD LDA MH SI Tel: 01754 612720 AMBASSADOR HOMECARE LIMITED Lincoln Tel: 01522 528455 AMBER CARE Market Rasen Tel: 01673 308501

OP D PD SI YA

OP D PD LDA MH SI YA

AN DARACH CARE Swinderby Tel: 01522 869008 ANGLIA CARE AND DOMESTIC SUPPORT SERVICES LTD Spalding Tel: 01354 705012 AUTISM CARE COMMUNITY SERVICES (LINCOLNSHIRE) Lincoln Tel: 01526 322444 BEECHES, THE Louth Tel: 01507 603862

LDA YA

OP D PD SI YA

LDA

OP

OP D PD SI YA

BOULTHAM PARK Lincoln Tel: 01507 478482

PD LDA SI YA

BOURNE (MENCAP HOUSING AND SUPPORT) Bourne Tel: 01778 423726 BSPOKE SOCIAL CARE Lincoln Tel: 07919 597073

OP D PD LDA MH YA

BUTTERFLIES CARE & SUPPORT LTD Lincoln Tel: 07538 742693 CARE 4 U SERVICES LTD Lincoln Tel: 01522 704504

Advert page 20 OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

CARE UK HOMECARE LIMITED LINCOLN Lincoln Tel: 01522 705607 CAREWATCH (LINCOLN) Lincoln Tel: 01522 544580

OP PD LDA MH

OP D PD SI YA

CARE AT YOUR HOME Market Deeping Tel: 0843 506 9452 CARE FIRST Horncastle Tel: 01507 524379

LDA

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

CHARISMA SERVICES Grantham Tel: 07791 238742

OP D PD LDA MH SI YA

CLARRIOTS HOME CARE LTD ● Manby Tel: 01507 328390

OP D PD SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

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31

D PA

Telephone: 01775 630411

Your Local Care Provider On Duty 24 Hours a Day, Every Day Our Person Centred service ensures our clients are in charge of their care and how it is delivered.

Our staff are specialist trained in End Of Life Care to provide a palliative service at home.

We work closely with Saint Barnabas, Marie Curie and Macmillan nurses to ensure a one-to-one continuity of care to our client and their loved ones at this most sensitive time.

Our service also covers: Temporary Cover to Nursing and Residential Homes

Community Domiciliary Care

Supported Living

Working with Physical and Learning Disabilities

Respite Cover

Live in Care

Dementia Care

The Care Quality Commission has inspected our service and has rated it: GOOD, SAFE, EFFECTIVE, CARING, RESPONSIVE AND WELL LED

We strive to maintain a high level of service through training and the dedication of our staff.

Care and support providers continued COMMUNITY OPTIONS North Hykeham Tel: 0845 004 2323 COMMUNITY SUPPORT SERVICES Mablethorpe Tel: 01507 478482

LDA

HOME INSTEAD SENIOR CARE Bourne Tel: 01778 243100

LDA

HOMECARE HELPLINE Sleaford Tel: 01529 497001

OP D PD MH SI

OP D PD

CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE Market Rasen Tel: 01472 852282 OP PD LDA MH YA

HOUSING & CARE 21 l Louth Tel: 0370 192 4000

DIRECT PERSONNEL AGENCY LTD Advert page 32 Spalding OP D PD LDA MH SI YA Tel: 01775 630411

HOUSING & CARE 21 – ELIZABETH COURT Louth Tel: 0370 192 4000 OP D PD MH SI YA

FIRSTPOINT HOMECARE BOSTON Boston Tel: 01205 330500 OP D PD LDA MH SI YA FOCUSABILITY SUPPORT AND CARE SERVICES Lincoln Tel: 01673 844423 OP D PD LDA MH SI YA FOR YOU HEALTHCARE LIMITED Peterborough OP D PD LDA MH SI YA AD Tel: 01778 219062 GILDER CARE LTD Grantham Tel: 01476 978077

Advert page 30

GROSVENOR HOUSE CARE HOME Gainsborough Tel: 01427 616950

Advert page 42

H2H CARE SERVICE Lincoln Tel: 07528 114545 HALES GROUP LTD Bourne Tel: 01778 393723 Lincoln Tel: 01522 305338 HELPING HAND Grantham Tel: 01476 577781

OP D PD

OP D PD YA

OP D PD LDA MH YA

OP D PD LDA MH SI YA OP D PD YA

OP D PD LDA MH SI YA

HOME FROM HOME CARE SERVICES LTD Spalding Tel: 01406 363686 OP D PD SI YA

OP D PD LDA MH SI YA AD

HOUSING AND SUPPORT SOLUTIONS – LINCOLN Lincoln Tel: 01522 683857 LDA HOWARDS COURT Boston Tel: 01993 772885

LDA MH YA

LAURELS, THE Lincoln Tel: 01904 430600

OP PD MH SI YA

LIBERTAS l Louth Tel: 01507 206666

OP MH YA

LIBRA LODGE Spalding Tel: 01406 425664

LDA

LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne Tel: 01778 424241 OP PD LDA MH SI YA LITTLE BROCKLESBY HOME CARE Grimsby Tel: 01469 569959 MEADOWS HOMECARE SERVICES Grantham Tel: 01476 574353 MEARS CARE - LINCOLN Lincoln Tel: 01522 569779

OP D PD MH SI YA

OP D PD SI YA

OP D PD LDA MH SI YA AD

MIHOMECARE l Boston Tel: 0333 121 4601

OP D PD MH SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 59

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33

Care and support providers continued NAMRON CARE PROVIDER LTD Lincoln Tel: 01522 802603

THERA EAST ANGLIA Grantham Tel: 0300 303 1281

LDA

NAVIGATION SUPPORT & CARE SERVICES LTD Lincoln Tel: 01522 539626 OP D PD LDA MH YA

THERA EAST MIDLANDS ● Grantham Tel: 0300 303 1282

LDA

NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

THERA NORTH Grantham Tel: 0300 303 1283

LDA

OP D LDA YA AD

OP

ONE TO ONE HOMECARE (UK) LIMITED Gainsborough Tel: 01427 668885 OP D PD LDA SI YA

THERA SOUTH MIDLANDS Grantham Tel: 0300 303 1808

PRESTIGE NURSING SLEAFORD Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD

THERA SOUTH WEST Grantham Tel: 0300 303 1254

LDA

PURELY CARE Norwich Tel: 01603 407707

THERA WEST Grantham Tel: 0300 303 1284

LDA

Advert page 30 OP D PD LDA MH SI YA

RALPHLAND HOMECARE Boston Tel: 01205 722332

OP D PD LDA SI YA

RUSSELL GREEN CARE HOME Woodhall Spa Tel: 01526 352879 SEVACARE ● Lincoln Tel: 01522 525000

OP D PD SI

OP LDA SI YA

TOWN AND COUNTRY CARE Boston Tel: 01205 354329 TOWNGATE EAST, 20 Market Deeping Tel: 01778 342091

OP YA

OP D PD LDA MH SI YA

TRUST HEADQUARTERS Sleaford Tel: 01529 222220

OP D PD MH YA AD

SHARON BRINKMAN CARE SERVICES LTD Spalding Tel: 07746 445519 OP D PD MH YA

VOYAGE (DCA) (LINCS) Sleaford Tel: 01529 488996

OP D PD LDA SI YA

SUNNY VIEW HOME CARE ● Skegness Tel: 01754 762795

WALNUT CARE AT HOME ● Boston Tel: 01205 280101

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

SUTTON LODGE HOME SUPPORT Mablethorpe Tel: 01507 441800 THERA EAST Grantham Tel: 0300 303 1253

OP D PD

LDA

OP D PD LDA SI

WITHAM VALLEY CARE GROUP - DCA Norton Disney Tel: 01522 789776 WELLBEING HOME CARE Spalding Tel: 0800 048 4172

LDA Advert page 10 OP D PD YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

34

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Do you look after someone?

We’re here to support you Who is a carer?

You are a carer if you provide unpaid help and support to a family member, friend or neighbour who would otherwise

not be able to manage to live independently or whose health or wellbeing would deteriorate without this help.

Support for carers We recognise that caring can have a major impact on your life and having help and support can make your caring role easier. To help support carers the following information and support is available to all carers who look after a resident in Lincolnshire: • information and advice on many subjects that are relevant to carers; • carers’ newsletter which shares news, events and carers’ experiences, search ‘carers newsletter’ on www.lincolnshire.gov.uk; • details of carers’ support groups; • learning opportunities which help you in your caring role, for example, understanding a diagnosis; • Carer’s Emergency Response Plan – this is a plan created by you which provides detailed instructions for others to follow in an emergency situation. This can provide peace of mind for you and the person you care for;

• opportunities where you can become involved, as little or as much as you wish, in helping to support and raise awareness of carers and work with organisations to help shape and influence health and care services; and • carer’s assessment where a carer appears to have a need for support. An adviser can discuss this with you.

‘And how are you?’ is the Joint Carers’ Strategy 2014-18, recognising, valuing and supporting carers in Lincolnshire; search ‘Joint Carers Strategy’ on www.lincolnshire.gov.uk How to contact the services Lincolnshire County Council is the first point of contact for all referrals and general enquiries regarding support for carers. You can contact them from 8am to 6pm, Monday to Friday (except on public holidays) on 01522 782224. In an emergency, out of these hours, phone the Emergency Duty Team on 01522 782333.

What is a carer’s assessment?

A carer’s assessment is a way of identifying any needs and support that a carer has in relation to their caring role. The assessment will not judge a carer’s ability or the way the caring role is carried out. It is an opportunity to discuss how things are, whether or not any support might be needed and how the support can be provided for the individual’s circumstances.

The assessment will consider: • the impact of the caring role on the carer; • the things a carer wishes to achieve in their day-to-day life; • a carer’s view about their willingness or ability to carry on caring; • a carer’s wishes around engaging in work, education or volunteering; and • a carer’s wishes regarding social engagement and access to the community.

Where to go for a carer’s assessment A carer can request a carer’s assessment if they provide

or intend to provide care for an adult by contacting the Lincolnshire County Council on 01522 782224 between 8am and 6pm, Monday to Friday (except on public holidays).

What will happen following an assessment?

If a carer appears to have needs for support an assessment is undertaken. The carer will then be informed of whether or not they are entitled to support from us. To establish eligibility for support the following national eligibility criteria for carers will be applied.

Carers’ National Eligibility Criteria A carer meets the eligibility threshold if all three criteria listed below are met: 1. A carer’s need for support arises because they are providing necessary care to an adult. For example, if the carer is providing care and support for needs which the adult is capable of meeting themselves, the carer may not be providing necessary care.

2. As a result of the caring responsibilities, the carer’s

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35

What is a carer’s assessment? continued physical or mental health is either deteriorating or is at risk of deteriorating; or the carer is unable to achieve any of the following outcomes: • carrying out any caring responsibilities the carer has for a child; • providing care to other persons for whom the carer provides care; • maintaining a habitable home environment in the carer’s home; • managing and maintaining nutrition;

• developing and maintaining family or other personal relationships; • engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community including recreational facilities or services; and • engaging in recreational activities.

3. As a consequence there is, or there is likely to be, a significant impact on the carer’s wellbeing.

Support If a carer has eligible support needs a support plan will be produced. The plan, which will be carer-led, will set how the carer’s needs will be met. A carer can choose to have a Direct Payment and use the money that they receive from us to

arrange their own support.

If a carer is not eligible for support according to the national eligibility criteria, the carer will be provided with written information and advice in relation to their caring role.

Getting out and about We know that life is not easy when you are stuck at home all day, particularly if you need a little extra support.

Getting out, taking part in leisure activities and socialising with friends can make all the difference.

Day opportunities and day care Day opportunities By ‘day opportunities’ we mean the things or activities people may want to do during the day. This covers all opportunities for people whether it be in the day, evening or at the weekend. We used to call this day services and/or day care.

We want you to have more choice and control about what you do during the day. Personalisation will enable you to make such choices and control the services you choose to receive.

Whilst the list below focuses on traditional buildingsbased day centres, you may prefer support to do things in your community. You are able to use your Personal Budget to buy support directly from a care and support provider and to help you to do the things you most enjoy. We may be able to help you to develop such opportunities and tell you what alternatives may be available in your area.

Day care is a popular service offered to people who need some help with personal or practical care and are unable to get out and about by themselves.

Day care is usually available in a resource centre, community building or a residential home and offers more support than an ordinary day centre can provide.

Professional caring staff can support you with personal care, such as going to the toilet, reminding you to take

36

medication or help with washing or bathing. You may also be able to have a hot meal and drinks during the day and a chance to socialise and to take part in a number of activities.

Day opportunities often provide valuable help in sustaining independence for people. They are provided in a variety of locations including care homes, specially adapted premises and purpose-built centres or in the community.

These services aim to help you retain independence in your own home, live healthily and sometimes give a break to a carer or family member who is helping to support you.

Some services may be specialised, catering, for example, for people with dementia, or other high-dependency needs. In all cases, good day services should provide a stimulating environment able to address individual needs, including physical or mental frailty and still be met through a Personal Budget. To find out more about whether a Direct Payment could help you access these services, see page 13.

Access to day opportunities may be arranged privately in many cases by approaching the service provider directly.

Some providers will tailor the support to meet your needs if you want to do something more suited to you as an individual.

You may also contact us to request an assessment of your needs by phone on 01522 782155 or by email to

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day opportunities and day care continued customer_services@lincolnshire.gov.uk The kind of day opportunities we might arrange will depend on your needs. Priority is given to those whose independence is most at risk.

We are currently working with service providers, micro providers and personal assistants to develop day activities.

Please note that day opportunities are chargeable. You

will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However, if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day care.

Figures mentioned here may change over the life of this Directory.

Day care and day centres ADDERLEY HOUSE Long Sutton Tel: 01406 364309

OP D PD MH SI AD

ADDERLEY HOUSE LTD Spalding Tel: 01406 364918

OP

CAPRICORN COTTAGE Holbeach Tel: 01406 425067

OP D LDA

CARE FOR ALL Immingham Tel: 01469 520000

OP

ADULTS SUPPORTING ADULTS ● Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA

CAYTHORPE RESIDENTIAL HOME Caythorpe Tel: 01400 272552

AGE UK BOSTON & SOUTH HOLLAND Boston Tel: 01205 364161

OP

COTTAGE RESIDENTIAL HOME, THE Nocton Tel: 01526 320887

AGE UK KESTEVEN Sleaford Tel: 01529 302843

OP

CREE CENTRE (GRANTHAM & DISTRICT MENCAP) ● LDA Grantham Tel: 01476 566050

AGE UK LINCOLN Lincoln Tel: 01522 696000

Advert page 16 OP D PD MH SI

DIGBY COURT (OSJCT) Bourne Tel: 0800 988 8133

AGE UK SPALDING DISTRICT Spalding Tel: 01775 720305

Advert page 38 OP PD

DROVERS CALL CARE HOME Gainsborough Tel: 01427 678300

Advert page 70 OP D OP D

Advert page 7 OP PD Advert page 68 OP D PD

LDA YA

ERESBY HALL (OSJCT) Spilsby Tel: 0800 988 8133

Advert page 7 OP D

ASHTREE HOUSE Withern Tel: 01507 450373

Advert page 76 OP D

ERMINE HOUSE (OSJCT) Lincoln Tel: 0800 988 8133

Advert page 7 OP

BERNADETTE HOUSE Lincoln Tel: 01522 521926

Advert page 72 OP D

FIELD HOUSE Spalding Tel: 01406 423257

ASHRIDGE Boston Tel: 01205 366922

OP D

BOULTHAM PARK HOUSE (OSJCT) Advert page 7 Lincoln Tel: 0800 988 8133 OP D PD LDA MH SI AD

FIVE BELLS RESIDENTIAL CARE HOME Folkingham Tel: 01529 497412

OP D PD

BLENHEIM CARE CENTRES Gainsborough Tel: 01427 668175

FORGET ME NOT DAY CENTRE Grantham Tel: 01476 594533

OP D MH

OP PD YA

BRAMHALL Tattershall Tel: 01526 342632 BRANTLEY MANOR CARE HOME Lincoln Tel: 01522 543866

OP

FOTHERBY HOUSE Louth Tel: 01507 607237

OP

Advert page 72 OP D

FOXBY COURT (OSJCT) Gainsborough Tel: 0800 988 8133

Advert page 7 OP

OP D LDA

FOXBY HILL CARE HOME Gainsborough Tel: 01427 611231

OP D PD MH SI YA

BUTTERFIELD CENTRE (AGE UK), THE Bourne Tel: 01778 421422

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

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Day care and day centres continued GREENACRES CARE HOME Caistor Tel: 01472 851989

OP

GREENACRES CARE HOME Heckington Tel: 01529 460935

OP D PD MH

GROSVENOR HOUSE CARE HOME Gainsborough Tel: 01427 616950

Advert page 42 OP D PD YA

GROVE, THE Horncastle Tel: 01522 500710

OP

HADLEIGH CARE Immingham Tel: 01469 572514

OP D

HARTSHOLME HOUSE (OSJCT) Lincoln Tel: 0800 988 8133

Advert page 7 OP D

HEATH FARM ● Scopwick Tel: 01526 322444

LDA

HOLLAND HOUSE NURSING HOME Market Deeping Tel: 0843 506 9452

Advert page 20 OP

HOLMLEIGH CARE HOME Navenby Tel: 01522 810298

OP

KEB HOUSE Appleby Tel: 01724 733956

OP D

KIRK HOUSE HOME FROM HOME CARE Dorrington Tel: 01790 763380 LAURELS NURSING HOME, THE Holton Cum Beckering Tel: 01673 858680 LINKAGE COMMUNITY TRUST Grimsby Tel: 01790 752499

LDA OP D LDA

LITTLE BROCKLESBY HOUSE Grimsby Tel: 01469 561353

OP D

Age UK Spalding District Day Care in a purpose built modern building providing friendly, professional care to local elderly people

Services are

Price of Day Care: £23.00 (a day) Price of Dementia Care (£8.00 per hour)

࠮ ࠮ ࠮ ࠮

Spa Bath Hairdresser/Beautician Chiropodist Entertainment

࠮ ࠮ ࠮ ࠮

Outings Daily Activities Transport Freshly cooked food

Dementia Day Care is also provided to meet individual needs with trained staff in a quiet environment with a secure garden area.

Age UK Spalding District 1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 ࠮ email lizwalmsley@ageukspalding.co.uk or visit www.ageuk.org.uk/spaldingdistrict

MANOR CARE CENTRE Advert inside front cover East Kirkby Tel: 01790 763381 OP D MH MANOR GATE CARE HOME Boston Tel: 01205 366260

OP D

MEADOWS SANDS CARE HOME Skegness Tel: 01754 762712

OP D

MONSON RETIREMENT HOME Lincoln Tel: 01522 520643

Advert page 74 OP

NAVIGATION SUPPORT & CARE SERVICES LTD ● Lincoln Tel: 01522 539626 OP D PD LDA MH SI YA NEWARK AND SHERWOOD DAY SERVICES, NEWARK SITE Newark Tel: 01636 687444

OP LDA

NEWHAVEN RESIDENTIAL HOME Huttoft Tel: 01507 490294

OP LDA

NORTH HYKEHAM DAY CENTRE North Hykeham Tel: 01522 689534

OP

NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

OP

OLD HALL RESIDENTIAL CARE HOME, THE Halton Holgate Tel: 01790 753503

OP D

OLD RECTORY, THE Saxilby Tel: 01522 702346

OP D

OLD RECTORY, THE Stickney Tel: 01205 480885

OP D PD

ORCHARD HOUSE CARE HOME Mablethorpe Tel: 01507 472203

OP D PD YA

PATCHETT LODGE (OSJCT) Holbeach Tel: 0800 988 8133

Advert page 7 OP PD

PHOENIX CARE CENTRE Chapel St Leonards Tel: 01754 872645 POPLARS, THE (OSJCT) Market Rasen Tel: 0800 988 8133

OP D Advert page 7 OP D

QU’APPELLE CARE HOME Bourne Tel: 01778 422932 REACH DAY CENTRE Newark Tel: 01636 671939

OP D PD SI OP PD LDA MH SI YA

RIDLINGTON DAY CENTRE Boston Tel: 01205 368449

OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

38

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day care and day centres continued SENSE EAST - THE HAMMOND CENTRE Nettleham Tel: 01522 595777

PD LDA SI YA

SKEGNESS DAY CENTRE Skegness Tel: 01754 766763

OP

SKIRBECK COURT (OSJCT) Boston Tel: 0800 988 8133

Advert page 7 OP

SUMMERFIELD REST HOME Sutton-on-Sea Tel: 01507 441969 SUNNY VIEW HOME CARE Skegness Tel: 01754 762795

OP D OP D PD LDA MH SI YA

THERA TRUST Boston Tel: 0300 303 1280 THORPE HALL (SUE RYDER) Peterborough Tel: 01733 330060

LDA OP YA

WHITE GABLES CARE HOME Boston Tel: 01205 723874

Advert page 65 OP D PD

WHITEFRIARS (OSJCT) Stamford Tel: 0800 988 8133

Advert page 7 OP D

WILLAN HOUSE Stainfield Nr Wragby Tel: 01526 398785

OP D

WILLOW COURT Cherry Willingham Tel: 01522 595391

OP D

WILLOWS, THE Rippingale Tel: 01778 440773

OP D

WISPINGTON HOUSE Saxilby Tel: 01522 703012

OP D PD SI

WYNGATE RESIDENTIAL CARE HOME Mablethorpe Tel: 01507 477531

OP D PD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs â—? Lincolnshire Care Association member - see page 59

What if day care or a day centre isn’t for you?

Practical support is available to help you if you have a learning or physical disability, or a sight and hearing impairment, to become more involved and use the amenities in your local community. An assessment to work out just what type of practical support is needed to help you get out and about.

Support can include trained staff helping you learn how to use public transport by yourself, building your independent living skills and enabling you to remain an active part of your community.

Transport services There are a number of different bus companies running throughout the county which can help you get out and about. If you are finding it difficult to use public transport

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due to a disability or mobility problem, community transport offers a number of different ways to get out and about to the shops and other local amenities.

Blue Badge scheme The aim of the Blue Badge scheme is to help disabled people who have severe mobility problems to access goods, services and other facilities by allowing them to park close to their destination. The scheme provides a national range of on-street parking concessions for Blue Badge holders who are travelling either as a driver or passenger.

Contact: Lincoln Dial-a-Ride Tel: 01522 544983 Blue Badge Tel: 01522 782232 Email: DisabledCarParking@lincolnshire.gov.uk

Care homes and housing options You may feel that you have exhausted all the options to remain living at home, and that it is time to look at moving into more purpose-built accommodation with

support. In this section we also describe the different levels of care you, or the person you care for, may require if you decide to move to a residential environment.

Extra care Extra care housing supports you to live independently in your own home for as long as possible. Extra care provides a secure environment with care services available 24 hours a day in your own home. Each

apartment has a kitchen, bathroom, up to two bedrooms and a living room. The developments provide communal facilities, such as a restaurant and a hair salon, as well as areas to hold regular social activities. >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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Extra care continued >> Although it varies from scheme to scheme, there is the opportunity to rent, part purchase or fully own an apartment. Whichever of these options you choose, your apartment will be your home. Should you currently benefit from financial help paying your rent or receiving support, this will still be available subject to your circumstances.

In Lincolnshire, there are currently extra care schemes in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston, Skegness and Sutton-on-Sea. We are working closely with the developers to increase the number of schemes, which are managed by registered social landlords.

Extra care housing enhances the offer to older people

when they feel they require a little more support.

Providing peace of mind that someone is always on hand to help if required is at the core of the vision and is something we are seeking to increase the availability of throughout Lincolnshire.

Please note that extra care is chargeable. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day services. For more information, see page 57.

Figures mentioned here may change over the life of this Directory.

Extra care housing scheme contacts • Mayfields, Boston - Mayflower Housing Tel: 01205 318500 or 0300 365 5000 or 01205 360147 • Brick Kiln Place, Grantham – LACE Housing Tel: 01476 516358 • Elizabeth Court, Louth – New Linx Housing Tel: 01507 354004 • Eslaforde Gardens, Sleaford – North Kesteven District Council Tel: 01529 414155

• Olsen Court, Lincoln – LACE Housing Tel: 01522 522458 • Reverend Bill Baker Court, Sutton on Sea – Anchor Housing Tel: 0845 140 2020 • Worth Court, Bourne – LACE Housing Tel: 01778 423138 • Barratt Court – Waterloo Housing, Lyndhurst Avenue, Skegness, Lincolnshire, PE25 2PQ Tel: 0800 435 016 or 01754 899500

Residential & Nursing Care Home Stamford | Lincolnshire

Making new friends

Priory Court Care Home, situated in the heart of the historic town of Stamford and overlooking the ruins of St Leonard’s Priory, is now under new ownership. Run by leading care provider Avery Healthcare, the Home brings to Lincolnshire and the surrounding areas leading care provision from a national company with an award winning reputation.

With hotel standard services and dining, the best in clinical care, and a varied programme of daily activities, we make life fun and interesting at Priory Court.

Priory Court offers: • Generously proportioned en-suite bedrooms • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & elegant communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Large garden with mature trees, lawns and pagoda.

Come and see for yourself, call 01780 766130

Manager: Julie Britten | www.averyhealthcare.co.uk | enquiries.priorycourt@averyhealthcare.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sheltered housing Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or if you expect to be away from home for long periods and need to know your home is safe. Often called retirement housing, there are many different types of sheltered schemes, available both to rent and to buy.

Schemes usually consist of between 15 and 40 dwellings.

These may be bed-sitting rooms, self-contained flats,

bungalows or luxury apartments.

Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. The majority of schemes have a scheme manager/ warden and community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a few schemes include a restaurant and some can arrange hot meals.

Care homes All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, which reports on its findings and awards quality ratings so that the public can easily see the standard of a service. These inspection reports, and the quality ratings, are available from the care home or the Care Quality Commission website at www.cqc.org.uk Care homes offering personal care only These are commonly referred to as residential care homes.

If you are reasonably active but would like greater security and care, subject to a needs assessment, a care home only offering personal care may be the option you choose.

Personal care includes bathing, feeding, dressing, and help with moving but it must be paid for if your capital/ savings exceed £23,250.

For more information about fees and charges for care homes, please see page 57. Listings of care homes in Lincolnshire begin on page 65.

Care homes with nursing These are homes previously called ‘nursing homes’. If you think you may need nursing care in a home, you will need to be visited by Adult Care to access the care you may need. This visit might be in your own home or in hospital

if you have been ill. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, we will give you information to help you find a home that meets your requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly. This is called NHS-Funded Nursing Care. Currently this is a flat rate of £112.00 per week. It is important that you get your nursing assessment done before you go into the home. You can contact the nurse case management teams for your area through the Clinical Commissioning Group that your GP belongs to.

Personal care is not paid for by the NHS and must be paid for by you if your capital/savings exceed £23,250. See page 57 for further information about paying for care and page 15 for an explanation about being assessed for care services.

Listings of care homes with nursing begin on page 65.

Figures mentioned here may change over the life of this Directory.

Choosing a care home Our priority is to enable you to stay in your own home, with the right care and support you may need. Moving to a care home is a major step, and before considering this, it is very important to make sure that you have explored all the support options available to enable you to remain at home as support options are developing all the time.

A social worker can help you find out more. Contact the Customer Service Centre on 01522 782155 or explore www.lincolnshire.gov.uk/mychoicemycare Once you are sure that a care home really is the right option for you or your relative, you might find these tips helpful.

Tips for choosing the right home: • you might find it helpful to visit the home more than once, perhaps at different times of the day; • you can often get an idea of how well a home is run just through your first impressions; • read the Care Quality Commission reports. Copies of the inspection reports are available on its website at www.cqc.org.uk or by telephoning 03000 616161; and • you may want to obtain a copy of the most recent reports for the homes that you are considering.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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Care homes checklist

© 2015 Care Choices Ltd

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

Atmosphere • Does the home have a friendly and welcoming atmosphere?

1 2 3

The building (continued) • Are toilets clearly indicated?

• Will the home meet your security needs?

• Does the home appear well decorated and well kept, and feel homely?

Bedrooms

• Does the home smell clean and fresh?

• What is the range of choice of rooms available?

• Does the home seem a comfortable temperature for you and other residents?

• Do the rooms have a view that you can see from your bed or chair?

Staff

• Are rooms available for couples?

• Do staff treat the residents in a friendly manner, and respect their wishes on how they would like to be addressed (e.g. as Mr or Mrs or by first name)?

• How often will your room be cleaned?

• Do staff appear caring and attentive towards residents?

Friendly and helpful? Are they rushing around or do they spend time talking to individual residents?

• How often would your bedroom be decorated, and can you influence how it is done?

• Does there appear to be adequate members of staff on duty to give enough individual attention?

Fellow residents • Are there people of a similar age to you, with similar interests who you will be able to get to know further?

• Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background?

Location • Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access, and to which staff will take you when you want?

• Does the home have its own transport to enable you to get around, and how does it use it?

• Is public transport easily accessible?

• Does the home help you to keep in touch with your friends and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, is there email and internet access that is accessible to individual need?

The building • Is there a garden or outdoor area that residents can safely access?

• Are there smoke detectors or fire extinguishers visible throughout the home? Are fire exits and escape routes clearly marked?

• What arrangements are there in place for making sure that people are safe in the event of a fire?

1 2 3

• Will you be able to decide for yourself what time you get up at and go to bed?

• Are you able to bring some of your own furniture, soft furnishings and belongings to personalise your room?

• Are you able to lock the door to your room?

• Are you able to have a telephone (laptop or email access) in your room?

• Are you able to have a TV in your room? With access to what channels?

• Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, minifridge?

Bathrooms • Do the rooms have their own bathroom and toilet en suite, and are they adapted to your needs?

• Is there a toilet within easy reach of your bedroom?

• Are toilets within easy reach of all communal facilities, easy to find and clearly indicated?

Communal rooms • Is there a choice of lounges?

• Is there a quiet room with no TV? • Is there more than one TV room, so there can be a choice of viewing?

• Are there small sofas so couples can sit together?

• Are there any musical instruments available?

• What is the home’s approach to smoking? Are there places for smokers to smoke that do not impact on non-smokers?

• Are there call bells in the bedrooms and communal areas?

• Are you able to access a wide range of drinks at any time?

• Is it easy to find your way around? This may be particularly important with regard to dementia.

• What is the home’s approach to allowing pets? Can you bring yours?

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

>>

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Communal rooms (continued)

1 2 3

Visitors

1 2 3

• Would there be an individual member of staff whose job is to take a special interest in your welfare?

• Are there specific visiting times or are family and friends welcome at any time?

• Can you help around the home if you want to?

• Will you be able to spend time with your friends and family in private?

• Is it possible to buy items in the home such as stamps, sweets and newspapers?

Personal possessions • Is there a secure place where valuables can be kept?

• Does the home take responsibility for insuring residents’ possessions?

Meals • Are you offered a choice of meals, and can you choose when and where you eat breakfast, dinner and tea, including in your own room?

• Can menus include food that you particularly like?

• Are you able to have or make a snack whenever you want?

• Does the food look tasty, well-balanced and nutritious, and are the servings generous?

• Are you able to access a wide range of hot and cold drinks at any time?

• When can you have an alcoholic drink, such as a glass of wine with an evening meal, and what choice is available?

• How can you offer hospitality to your visitors such as making them a drink or snack, or having them stay for a meal?

• Is there anywhere for visitors to stay the night? Are children welcome?

Personal care • How can you have a say in the way you are looked after or helped on a regular basis?

• How often will you be assisted to have a shower or a bath?

• Can you have the choice of a bath or shower, with assistance, when you wish, without being hurried?

• Can relatives or friends help you with personal care if you wish?

• Can you go out with assistance to a hairdresser or barber regularly?

Health care • Will you be allowed to manage your own medication?

• What time is the last meal of the day served?

• What are the arrangements for accessing your own GP?

• Do today’s menus give a choice of dishes?

• Are you able to keep the same doctor as you have now, or is there a local doctor that accepts patients from the home?

• Can special diets be catered for?

• What are the utensils and crockery like and will they be suitable for your needs?

Leisure activities

• Can you access chiropody and dentistry?

• What assistance is available for accessing external appointments?

• Do the staff ask about you and your interests?

• If your health gets worse can you continue to live at the home, with increased support from staff?

• Would you be able to carry on your existing hobbies or activities?

• Is it a dual registered home, that can provide qualified nursing care should your needs require this?

• Are there new activities that you could get involved in, are regular classes held (e.g. exercise, games, music or IT classes), and if so, what? Can you influence what activities are run? Are people encouraged to do what they can for themselves or do staff take over?

• What aids does the home provide?

• What access is there to activities organised in the community?

Running of the home • What is the registration of the home and will it meet your needs on an ongoing basis?

• Who runs the home and is there a photo of them?

• Are there regular social events and activities, and if so what?

• Are they the owner or the manager?

• What outings do they arrange and how often?

• How long have they been running the home?

• Can you join in the gardening?

• How and when can they be contacted and what happens if you need to contact them outside of their normal working hours?

• Does a mobile library visit the home?

• Can you go for a walk alone or with a carer?

Religion & culture

• How many residents are there at the home?

• Can the home meet with your spiritual needs?

• Who is responsible staff are there on duty:

• Is the home aware of, and interested in your cultural needs, and can it meet them?

• Will the food served reflect your cultural needs?

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and how many

- In the morning?

- In the afternoon?

- In the evening?

- At night?

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© 2015 Care Choices Ltd

Running of the home (continued) • Are night staff awake or on call?

• What training do staff receive and are residents involved in it?

• How does the home stay abreast of best practice and can they give an example of any recent changes?

• What organisations does the home use to advise it on matters of best practice?

Having a say • How does the home get feedback from residents or families?

• Is there a residents’ committee or group that you can be part of you if you wish? Are you able to influence what happens in the home?

• If you want to make a suggestion for improvement, how can you do this?

• What examples can they give of a change made in response to residents or families?

1 2 3

Terms and conditions (continued)

1 2 3

• What happens to your room if you have to go into hospital?

• In what circumstances might you be asked to leave the home?

• Does the home accept the fee rates paid by Lincolnshire County Council, if not will a third party top-up be payable?

• What happens if you run out of funds?

Hearing impairments – now and in the future • What arrangements are made for people who are hearing impaired?

• Where are there loop facilities so that people who are hard of hearing can hear the television?

• Do you get advice and visits from Hearing Impairment/ Deaf services?

Mobility issues – now and in the future • What arrangements are made for people who use a wheelchair or have other mobile impairments?

• Would your family/friends be invited to a review of your care needs?

Terms and conditions • Is there a written contract or agreement, and are you able to see a copy before moving into the home?

• If you decide that you no longer want to stay at the home how much notice would you need to give?

• Can wheelchair users move around the home easily?

If there is more than one floor, are there lifts?

• Will the home provide you with your own sling/hoist/ wheelchair if you need it?

• Does the garden have raised beds?

Visual impairment – now and in the future • What arrangements are made for people who are sight impaired?

• What is the weekly charge for the care you need?

• What does this charge cover?

• Are there talking newspapers, audio-books and help with loading media into audio-equipment?

• Is there good lighting?

• Are there any additional charges payable, and if so what does this cover?

• Does the environment meet the needs of people with sight impairment, such as colour contrasting rails along corridors, carpets with different textures, rooms that are distinctly decorated?

• Do you get advice and regular visits from the Low Vision Society?

• Are fees payable in advance or arrears, and are they payable weekly or monthly?

• Are activities adapted and supported to make them accessible for people with sight impairments?

Home care checklist – Page 29 • How often do the fees increase, and how is this increase decided?

Care homes and Care homes with nursing listing start on page 65

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Dementia care homes checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 43.

The points below give you a good starting point of things to look for in care homes specialising in dementia care. You can use this checklist with the one for residential care on page 43 to help you feel more confident in the choices you are making for your loved one or the person you are caring for.

RESIDENTS The best indication of a good home is that the residents appear happy and responsive. Ask for more information on dementia specific activities, i.e. reminiscence or features throughout the home such as specialised signage that makes it easier for people with dementia or memory problems to identify where they are.

© 2015 Care Choices Ltd

ACTIVITIES In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, and generally a dedicated activities coordinator is employed to help deliver this with the other care staff in the home. It is important to ask which of these activities have been planned specifically for those who suffer from dementia or who have other memory problems.

• Are reminiscence activities available?

• Ask about memory boxes.

• Will staff compile life story books with you and the person you are looking for to give them a better understanding of their life?

STAFF

ACCESS

It is important to note whether the staff seem friendly and caring towards residents and whether they treat them with dignity and respect.

If the person with dementia or memory problems is likely to need equipment or adaptations you may want to check:

• Ask if staff have specific training and experience in caring for people with dementia.

• There is adequate signage as described earlier throughout the home, to act as prompts and cues.

• Who will their key worker be? This should be someone you and they can go to who will have detailed knowledge and particular responsibility of their care.

• What is the home’s security policy about locking external doors or being supervised and supported in outside areas?

BEDROOMS What room will the person with dementia or memory problems have?

• It can be worthwhile considering how easy it would be for someone to find their way back to their room, if there is one available on the ground floor to avoid the risk of falls.

MANAGER/HEAD OF HOME A manager who is caring as well as efficient can make all the difference to the atmosphere of a home. It is important for you and the person to have a good relationship so you feel confident in the general running of the home. It is worth talking to the manager and any deputies they may have on how long they have worked in the home, and their general experience.

Points to ask about:

• Ask if you can bring any personal items of furniture or personal possessions such as photographs that are particularly important to the person you are looking for. This can increase familiarity with their surroundings, trigger memories and help them settle in better.

• Do they have detailed knowledge and training of dementia?

Can they deal with any difficulties that may arise in an understanding way?

The following sections have been included to help you understand the different terms you may come across when arranging care for you or someone else, depending on your level of need for care and support. If a care home

or care home with nursing is the right option, this will be chosen following an assessment and discussion with you and your family or carer.

• Will they be conducting the initial assessment of the person requiring care in their own home or current place of residence?

Intermediate care Intermediate care differs from respite care. While respite care provides care on a temporary basis, intermediate care is designed to rehabilitate you and enable you to manage by yourself. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks.

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Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible. The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home.

Ask your care manager for further details.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Continuing care Continuing care is the name given to the care needed by an adult who because of disability, accident, illness or the effects of getting older, requires help over a period of time to manage their daily life. It is a package of care that involves services and funding from both the NHS and social services and is available in a range of settings. All NHS healthcare is provided free of charge. Social services care provision is means-tested and you pay either a contribution or the full cost depending on your financial situation and the setting in which your care is provided.

An assessment is carried out by health and/or

social care professionals to identify and prioritise your needs. The assessment will be used to determine who is responsible for providing and funding the services to meet your assessed needs. Decisions on how and where services will be provided will be made with your involvement.

If you have been assessed as requiring care in a registered care home with nursing and you are not eligible for NHS continuing healthcare the NHS will pay a contribution towards the cost of your nursing care. See ‘NHS-Funded Nursing Care’ on page 56.

NHS continuing healthcare NHS continuing healthcare is a package of continuing care that is arranged and funded solely by the NHS. If an assessment of your needs identifies that you have a ‘primary health need’ you will be eligible for NHS continuing healthcare. This means that care services to meet your assessed needs will be provided and funded by the NHS. The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process for accessing NHS continuing healthcare funding. Following a multi-professional assessment of your needs the Clinical Commissioning Group that your GP is registered with will decide whether or not you are eligible for NHS continuing healthcare.

If you are eligible your care will be provided free of charge to you in any setting where your assessed needs can be met. In your own home this means that the NHS will fund all the care required to meet your assessed needs. In a care home the NHS makes a contract with the home and pays the full fees for both your care and accommodation. For more information on NHS continuing healthcare see page 56.

Reviews As your needs can change, regular reviews will be undertaken which may result in changes to the provision and funding of your care. You can also request a review of your care needs if you feel they have changed.

Living with dementia In the UK, as a whole, there is estimated to be over 750,000 people with dementia and the challenge of living with dementia continues to confront increasing numbers of people as our population ages.

This is especially so in Lincolnshire, where in the last 10 years the increase in our population aged 65 plus has been three times that of the national average increase, accounting for approximately 22% of the county’s population compared to a 17% national average. Due to this our county continues to show a proportionately higher incidence of dementia than both the regional or national average; in Lincolnshire, the number of people over 65 with dementia has been estimated at 11,843 by 2016, rising to 13,589 by 2020.

Most people with dementia are over 65 years of age, but dementia does affect younger people too.

Dementia affects everyone differently and can cause a wide range of symptoms. These can include problems with memory, thinking, concentration and language.

People may become confused or struggle with how they

perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves.

As GPs are usually the first point of contact for people with memory problems they will be working to increase the number of people getting a formal diagnosis. The GP may refer you to a Memory Assessment Service to help make a diagnosis of dementia.

Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care.

A Memory Assessment Service: diagnosis and early intervention A Memory Assessment Service comprises specialist staff skilled in the assessment, early support, intervention and treatment of people experiencing dementia, including consultant psychiatrists, mental health nurses, occupational therapists, psychology, social workers and dedicated support workers. >>

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Living with dementia continued >> The Memory team work together to provide specialist assessments to determine whether dementia is present in cases where other common causes have been excluded by the GP. If dementia is diagnosed, then appropriate early intervention and advice, as part of an individualised care plan, are provided and onward signposting undertaken as required.

The assessments provided build upon the tests and history started by the GP. Where required, additional investigations are requested such as head scans or further blood tests to support the process of diagnosis and inform the type of care and information required.

Following assessment, if dementia is not confirmed, the Memory team will then either signpost on to other appropriate services or discharge back to the GP. The GP will be informed of the findings to ensure continuity of care and signposting to appropriate support networks and organisations for post-diagnosis support.

Support for dementia carers Don’t forget to make sure that if you are caring for someone with dementia you also look after yourself. A good first point of contact is the Carers’ Team – see page 35 for more information about having a carer’s assessment and a Carer’s Emergency Response Plan. A new Dementia Carers’ Handbook has been produced which you can ask for. In 2014, Better Care funding was obtained to provide targeted short breaks for dementia carers. The Carers’ Team can help you with all this and more.

Lincolnshire Partnership Foundation Trust offers Cognitive Stimulation Therapy, aimed at those in the early stages of dementia. This also offers a parallel course for family carers.

Rethink also offers dedicated face-to-face carer’s assessments for carers of people with dementia. See page 63 for contact details.

For more information go to Lincolnshire County Council’s online information and advice service at

www.lincolnshire.gov.uk/mychoicemycare/ You can find the Dementia and Memory problems pages under the ‘Health, Recovery, Wellbeing and Dementia’ lozenge.

Alzheimer’s Society Lincolnshire provides information, advice and support to people with dementia, their families and family carers. It runs a number of Dementia Cafés across the county, more details of which are on page 49. These provide a relaxed and welcoming opportunity to meet other people, share experiences and obtain information and advice.

The Alzheimer’s Society also runs a number of Singing for the Brain groups (details on page 49) which, as well as being beneficial for the person with dementia, are highly enjoyable as something for family members caring for a person with dementia and friends to do together. The Dementia Cafés and Singing for the Brain groups offer valuable opportunities for social contact and to build new networks of support and friendship.

The Alzheimer’s Society offers a Side by Side service which helps people with dementia to keep doing the things they love, with the support of a volunteer. The Society has also developed a pioneering new service at Pilgrim Hospital in Boston, where dedicated staff based in the hospital offer information, advice, advocacy and support for people with dementia and their families, carers and friends. This helps improve the experience of admission and the stay in hospital, and also assists with discharge from hospital.

You can contact the Alzheimer’s Society at: Lincoln House, 15 Sixfield Close (Off Skellingthorpe Road), Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: lincoln@alzheimers.org.uk or ema@alzheimers.org.uk Website: www.alzheimers.org.uk

Dedicated support for families living with dementia Dementia Support South Lincolnshire This is a very active local support group for individuals and families living with dementia in Bourne, Stamford and Market Deeping area of the county. It provides emotional and practical support, through a wide range of support groups and activities, including Square Peg for younger adults diagnosed with dementia, and T’ai Chi for dementia. It holds social events that bring families together, as well as practical support, such as visiting care providers together. Details of their main groups are on

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page 49. For more information contact Kate Marshall on 07867 635611 or email k.marshall18@btinternet.com Age Care Advice – Dementia Companion Service This is a small independent company run by a qualified social worker that can provide a care co-ordinator or companion to support individuals and families with dementia during the dementia journey. This can help ensure that care is appropriate, safe and adapted as care needs change. It can help family carers who need to take a break or a holiday by monitoring the care of the

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Dedicated support for families living with dementia continued person with dementia, providing peace of mind. The service offers much more besides, including assistance with attending health appointments, help with stays in hospital, and being a contact for the Carers’ Emergency Response Plan and Lifeline Alarm Service. Charges apply.

For more information email agecareadvice@gmail.com or call 07772 992732 or 01476 552137.

All About Me – planning ahead for going into hospital or care United Lincolnshire Hospitals NHS Trust (ULHT) has launched an innovative new project to support health and social care staff when caring for people with dementia. All About Me is an easy to use planning tool, designed to be used by families and friends to plan ahead for hospital admissions or going into a care setting.

All About Me is a detailed document containing key information about a person’s routine, interests and preferences. It helps health and social care staff provide attentive and personalised care, based on a sound

understanding of the person’s needs, communication, likes and dislikes.

The document covers: • any medication the person is taking or they are allergic to; • any support they may need with eating and drinking; • any mobility aids they require or issues that may affect their movement; • their normal sleeping routine; • anything that might make them nervous, angry or sad or things that calm them down; and • any interests, hobbies or things that are important to that person.

The All About Me document is available from any Patient Advice Liaison Service (PALS) office at a Lincolnshire NHS Hospital. For more information about the All About Me document email patient.experience@ulh.nhs.uk or call 01476 464560.

Local dementia support groups Joining in new activities and sharing experiences with other people can be a positive and rewarding experience for those with dementia.

Boston Alzheimer’s Carers’ Group Black Sluice Cottages, London Road, Boston PE21 7RA Contact: Hugh MacKay on 01205 351254 Email: mackay.06@btinternet.com Boston Caring Companions Carers Support Group 15 Edinburgh Crescent, Kirton, Boston, PE20 1JT Contact: Stanley Naylor on 01205 722594 Email: stannayk37@talktalk.net Boston Dementia Café Len Medlock Centre, St Georges Road, Boston PE21 8YB. Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Bourne Support Group Corn Exchange, Bourne Run by Dementia Support South Lincs.

Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Crowland and District 55+ Carers’ Group Lunch group 11.00am to 3.00pm The Methodist Church, Reform Street, Crowland PE6 0AN Contact: Margaret Taylor on 01733 210326

Deepings Support Group Deepings Community Centre Run by Dementia Support South Lincs.

Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Me Time – Our Time Support Group Wishing Well Pub, Dyke, Bourne Run by Dementia Support South Lincs.

Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Gainsborough Memory Support Café Foxby Court, Middlefield Lane, Gainsborough Run by Order of St John’s Trust.

Tel: 01427 613376 Supported by an Admiral nurse.

Gainsborough Dementia Café Marshall’s Sports Club Community Hall, Middlefield Lane, Gainsborough DN21 1XR. Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Gainsborough Singing for the Brain Group Marshall’s Sports Club Community Hall, Middlefield Lane, Gainsborough DN21 1XR. Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk >>

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Local dementia support groups continued >> Grantham Dementia Café Grantham West Community Centre, Trent Road, Grantham NG31 7XW. Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Market Rasen Dementia Café Festival Hall, Caistor Road, Market Rasen, Lincoln LN8 3HT Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Holbeach Support Group Youth Centre, Boston Road, Holbeach Tel: 07925 597589

Skegness Dementia Café The Storehouse, North Parade, Skegness PE25 1BY Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Lincoln Singing for the Brain Group Holy Cross Church Hall, Skellingthorpe Road Lincoln LN6 7RB. Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Lincoln Dementia Café Bracebridge Community Centre, Maple Street, Lincoln LN5 8QT Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Mablethorpe Singing for the Brain Orchard House Care Centre, Grosvenor Road, Mablethorpe LN12 1EL Contact: Linda West on 01507 472203

Sleaford Dementia Café The Source, Southgate, Sleaford NG34 7RY Run by Alzheimer’s Society.

Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Spilsby Memory Support Café Eresby Hall, Spilsby. Run by Order of St John’s Trust.

Contact: Helena Shelton on 01790 752495 Stamford Support Group Stamford Health Clinic, Ryhall Road, Stamford Run by Dementia Support South Lincs.

Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com

Disabilities and sensory loss Specialist help for people with sensory impairments Sensory Impairment Lincolnshire County Service (SILCS Sensory Impairment Service) If you have poor sight or hearing and are having difficulties with everyday living tasks such as preparing meals, using a telephone or getting out and about then SILCS may be able to provide a number of services to help you. They will carry out an assessment of your needs and let you know if you are eligible for help such as information or advice, or pieces of minor equipment to help you to manage in your home.

Request an assessment of your needs by calling 01522 782155 (8am to 6pm Monday to Friday) or by emailing customer_services@lincolnshire.gov.uk The SILCS Sensory Impairment Service aims to create opportunities if you have sensory impairment needs, to help build your confidence and self-esteem, develop communication skills, promote independent living and help you or the person you care for develop mobility skills.

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Sensory Impairment Lincolnshire County Service BID Services, 7 Checkpoint Court, Sadler Road, Lincoln LN6 3PW Tel: 01522 848295 Text: 07702 939165 Email: sensorysupport@silcs.org.uk Web: www.silcs.org.uk South Lincolnshire Blind Society South Lincolnshire Blind Society is a registered charity which provides a wide range of person-centred services to help people with sight loss. They help people to make their lives easier and to remain independent whatever their age or personal circumstances.

They offer well-equipped resource centres in Boston and in Grantham, providing a range of equipment for purchase from talking watches and clocks to daily

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Specialist help for people with sensory impairments continued living aids, games and specialist IT software. They can demonstrate equipment in the resource centre or in your home.

Their services include: • a full range of information about eye conditions and local services that will help you remain independent; • information and advice about living with sight loss, or caring for someone with sight loss; • training for living independently, for the person with sight loss and their carers; • visual impairment awareness training for partners and carers, volunteers, companies and Sighted Guiding; • specialist radio, CD, tape machines for those eligible to be registered blind; • talking books and talking newspapers; • 13 social groups who meet regularly and enjoy guest speakers, outings and attend events and just enjoy social companionship; • seven book groups who meet monthly for those who love to read; • volunteer home visitors; • support for carers; • emotional support officers; • help with welfare benefits and concessions; • help with applying for grants for specialist equipment; • community support workers for one to one specialist support and advice in the home or out and about; • referrals to Sensory Impairment Lincolnshire County services, Adult Care, Wellbeing Service, Telecare, Carers’ Team, Guide Dogs for the Blind Association, Adults Supporting Adults, fire service and many more; • special events and activities such as quiz nights, pamper days, specialist technology and information events throughout the year; and • a quarterly newsletter packed full of useful information.

For more information please contact: South Lincolnshire Blind Society Elmer House, Finkin Street, Grantham, Lincolnshire NG31 5QZ Open Tuesdays, Wednesdays and Thursdays 10am to 4pm Helpline: 01476 592775 or leave a message after hours Email: slbs@blind-society.org.uk Web: www.blind-society.org.uk Lincoln and Lindsey Blind Society Lincoln and Lindsey Blind Society’s aim is to enhance the quality of life for blind, partially sighted and visually impaired people whatever their age or personal circumstances in life. It gives practical help and assistance to people who are blind, partially-sighted or visuallyimpaired, which includes a home visiting service, a befriending service and a children’s activity service.

You do not have to be registered with a visual impairment, or even have a referral from your doctor or optometrist. You, a family member or a friend, can telephone, call in to see the team in person or write to them.

The Society serves North and North East Lincolnshire, East and West Lindsey and Lincoln City. Lincoln and Lindsey Blind Society is an independent voluntary organisation; if you are experiencing sight loss, it is there to support you.

Lincoln and Lindsey Blind Society Bradbury House, Ramsgate, Louth LN11 0NB Tel: 01507 605604 Fax: 01507 608802 Email: info@llbs.co.uk

Specialist help for people with learning disabilities We meet the needs of people with a learning disability and their families in a variety of ways.

Any support or services you may be eligible for will depend on the outcome of your adult care assessment, described on page 15.

This includes: • ongoing support from the assessment and care management team; • help to live within your family home – the support you need to do this, including personal care and/or the support you need to access your local community; • day opportunities – this could be a day centre or individual

support to assist you to access community based activities, including leisure, work and education; • respite care – to give you and your family carers a break.

This could take place in a residential setting, a shared lives placement or in your own home; • shared lives – a shared lives placement can be somewhere for you to live or stay for a short break. These placements take place within the shared lives carer’s home; • community supported living – we provide support to enable people to live independently within the community, either on an individual basis or shared basis;

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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Specialist help for people with learning disabilities continued >> • residential care – we provide residential care for people whose needs cannot be safely met with a community based support package; • advocacy, information and advice; • occupational therapy services – occupational therapists provide advice and equipment for people who may also have a physical disability; • specialist therapy services – our assessment and care management teams work in partnership with

health colleagues who deliver a wide range of specialist learning disability therapy services such as psychology, psychiatry, physiotherapy and occupational therapy.

For further information, please contact the Customer Service Centre on 01522 782155 or email customer_services@lincolnshire.gov.uk

Keeping people safe Adult safeguarding – what it is and why it matters Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the individual’s wellbeing is promoted, including having regard to their views, wishes, feelings and beliefs in deciding on any action.

We will always promote the individual’s wellbeing in our safeguarding arrangements. We know that people have complex lives and being safe is only one of the things they want for themselves. Professionals in Lincolnshire will work with the individual to establish what being safe means to them and how that can be best achieved. We want to make safeguarding personal to them.

The six key principles which underpin all our adult safeguarding work are: 1. Empowerment – people being supported and encouraged to make their own decisions and informed consent.

‘I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens.’

2. Prevention – it is better to take action before harm occurs.

‘I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help.’

3. Proportionality – the least intrusive response appropriate to the risk presented.

‘I am sure that the professionals will work in my interest, as I see them and they will only get involved as much as needed.’

4. Protection – support and representation for those in greatest need.

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‘I get help and support to report abuse and neglect.

I get help so that I am able to take part in the safeguarding process to the extent to which I want.’

5. Partnership – local solutions through services working with their communities.

Communities have a part to play in preventing, detecting and reporting neglect and abuse.

‘I know that staff treat any personal and sensitive information in confidence, only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me.’

6. Accountability – accountability and transparency in delivering safeguarding.

‘I understand the role of everyone involved in my life and so do they.’

What are abuse and neglect?

There are a number of ways that individuals can be harmed. An individual can be harmed as a one-off or multiple times and the abuse can affect one or more people. Abuse can be long-term in the context of an ongoing family relationship, such as domestic violence or persistent psychological abuse, or opportunistic abuse where money or jewellery has been left lying around.

How can we help you?

As professionals we can help you think about your life and what you want to do to help you to be safer. We can, if appropriate, point you to agencies who are more specialist than we are or we can help you work out your own safety plan. We may do this with or without partners and our involvement will be dependent on the needs and risks that are presented to us. We will always work in partnership with you and help you decide about taking any actions in your life.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Adult safeguarding – what it is and why it matters continued Who should I contact?

The Customer Service Centre is the first point of contact for any member of the public concerned about any issue regarding the safeguarding of adults. The Customer Service Centre will contact the local Safeguarding Team as appropriate.

You can contact the Customer Service Centre on 01522

782155, 8am to 6pm weekdays. Outside of this time you can contact the Emergency Duty Team on 01522 782333, 5pm to 8:45am Monday to Thursday and from 4:45pm on Fridays through to 8:45am on Mondays with a 24 hour service on Bank Holidays. You should contact the police on 101 for anything that is not an emergency or dial 999 if you think that someone is in immediate danger.

Make your voice count There are many ways to make your voice count if you feel something is not right or you are unhappy and need

further support and advice.

Advocacy for people who use Adult Care services Having someone to speak on your behalf and help you secure your rights and represent your interests is often known as independent advocacy. Advocacy can help to safeguard people who are vulnerable by speaking up for them. It enables people with physical or learning disabilities, older people, people with mental health needs and carers to make informed choices and decisions about their own health and social care. Advocacy is completely independent from the organisations that provide social care services.

Advocates only act according to the wishes of the person they are speaking for. They do not take their own view of what is best, or try to influence the person to make a different choice.

A new contract for independent advocacy services in Lincolnshire is to be in place from 1st July 2015.

Commissioning jointly with Children’s Services, the new service will provide a single point of contact and will be delivered in accordance with the national quality standards for advocacy services.

Total Voice Lincolnshire, the existing service provider, will provide statutory advocacy services: independent mental capacity advocacy and independent mental health advocacy, and services for anyone – an individual, carer, young person in transition to adult care or a young carer.

The Total Voice Lincolnshire advocacy team is very experienced in ensuring that the advocacy process is meaningful for people who use the service. Advocates spend time with people developing methods that suit them best and also signposting people to other organisations that are better placed to help individuals with their enquiries if required.

Some of the services Total Voice Lincolnshire provides have a certain qualifying criteria, so if you, or someone who cares for you, feel you might need the support of

an advocate the first step is to contact Total Voice for an informal chat.

If the service can help, an advocate will talk to you about your concerns, help you explore your options and choices and assist you to find the right information and advice. If you wish, they will express your views and opinions on your behalf at care meetings, during an assessment and at other times when you need to have your say. They will do so only with your agreement, and will not put across their own views about what is best, or try to influence you to make a different choice.

All referrals to Total Voice Lincolnshire, including those for Care Act advocacy, can be made via: Total Voice Lincolnshire Tel: 01522 706580 Email: TVL@voiceability.org Other contacts NHS Complaints Advocacy Service Advocacy is also available for anyone who wishes to complain about the care or treatment they have received from the NHS and needs help to express their concerns.

This type of advocacy is provided in Lincolnshire

by POhWER; an organisation which provides a free, independent and confidential advocacy service to support people with their NHS complaint.

POhWER Tel: 0300 456 2370 (local rate) Minicom: 0300 456 2364 Text: Send the word ‘pohwer’ with your name and number to 81025 Email: pohwer@pohwer.net Web: www.pohwer.net

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Lincolnshire NHS Patient Advice and Liaison Service (PALS) PALS provides a confidential on-the-spot advice and information service for patients, their families, carers and members of the public who use NHS services in Lincolnshire.

PALS listens to people’s concerns, suggestions or queries,

and helps to sort out concerns or problems quickly. It provides information about local services, and aims to use the patient experience to help shape and improve local health services.

PALS can be contacted on: Tel: 0845 602 4384 Email: info@lincspals.nhs.uk

Lincoln County Hospital Located near Main Reception.

Tel: 01522 707071

PALS can also be contacted via your local hospital: Email: PALS@ulh.nhs.uk

Pilgrim Hospital Located in Main Reception.

Tel: 01205 446243

Making a comment or complaint about care services We want people to receive a positive experience from their care service. If you feel that you do need to raise a concern then you should be able to do so easily and without fear of repercussions to your care and support.

Organisations need to know how they are performing and use the feedback they receive from their customers, both positive and negative, together with other suggestions, to make improvements to their services.

All services should have a clear complaints policy and process, which you can ask for so you know what to do, and it should not be difficult for you to follow.

Initially it is best to raise your concerns, or concerns about a friend or family member, directly with the

manager of the service you are using. This way issues can be resolved at an early stage. If you or a family member is receiving care which is regulated, for example in a care home or personal care at home, then that service will be regulated by the Care Quality Commission and you can raise your concerns with the Local Government Ombudsman.

If your care is arranged or funded through us and you are not satisfied with the response from the care provider, you can speak to your social worker or you can raise your concern with us via the Customer Service Centre, visit www.lincolnshire.gov.uk/feedbackform or call 01522 782060 Monday to Friday 8am to 6pm.

Healthwatch Lincolnshire Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch Lincolnshire works to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow.

Healthwatch Lincolnshire is all about local voices being able to influence the delivery and design of local services.

Not just people who use them, but anyone who might need to in the future.

You can get in touch with Healthwatch and find out when the locality meetings are held; there is sure to be one close by. You can hear about what is going on locally and resolve issues in meetings where there is a health and social care presence. Healthwatch carries out visits in local services, and they can feed back their views to the County Council, local commissioners and Healthwatch England.

For more information, and for information about volunteering for Healthwatch Lincolnshire, please contact them on 01205 820892 or via www.healthwatchlincolnshire.co.uk info@healthwatchlincolnshire.co.uk Healthwatch Lincolnshire, Unit 12, 1-2 North End, Swineshead PE20 3LR Tel: 01205 820892

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues Self-funding advice If you have capital or savings of more than £23,250 you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us.

Assessments are explained on page 15.

If you have assets of less than £14,250 you may be entitled to assistance with your funding from us. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure.

Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding

the type of services that might suit you, and whether we might contribute to the costs. If you don’t you may make poor decisions about either the care you organise or how you pay for it or both.

On www.lincolnshire.gov.uk/mychoicemycare there is a financial calculator under the ‘Information, Legal and Financial Issues’ section. This function will allow you to determine how much you may have to contribute towards your care fees. If you are a friend, relative or carer this facility will also give you the opportunity to help someone work out what they may have to pay towards their care.

What is a self-funder?

There are many options for help with funding your care.

If you are aware that you will need to fund your own care, there are a number of organisations which can offer advice. These include independent or specialised financial advisers who can explain the options available to you.

Further information about accessing independent financial advice can be found on My Choice My Care at: www. mychoicemycare.org.uk/i-need-help-with/information,legal-and-financial-issues/independent-help,-advicesupport/independent-financial-advice.aspx If you are paying for the full cost of your support needs, you are known as a ‘self-funder’ which means:

• you have chosen not to ask us for support; or • you have been assessed but your care needs do not meet our eligibility criteria; or • you have been assessed as eligible for support but are moving to a care home and will not qualify for help with the fees because your income, savings or capital assets exceed £23,250 (please note this capital limit usually changes every April), or you are eligible for care and support at home but due to your level of capital/ savings or income you have been assessed to pay the full chargeable cost or the maximum charge, and you have therefore decided to fund your care and support yourself.

Why do I need financial advice?

Whatever option you choose, you need to make sure you will have enough resources to cover the cost of your care going forward. If you do not have enough to cover the cost there is a risk that you will be unable to fund your own care needs for your lifetime or that you will have to move to a different care provider. This is not a situation anyone would wish to find themselves in, but can be avoided by careful planning and obtaining professional advice.

You may decide to apply to your local authority for an assessment of your needs, which will determine the level of funding you may receive from your local authority and what you will have to contribute towards your care costs. The local authority will consider your previous investments to make sure you haven’t invested as a way to deprive yourself of capital assets or income; this will include previous investments you’ve made towards your care costs.

What options are available to me as a self-funder?

You can still contact us and ask for an assessment of your needs; we can help you to identify your requirements and outcomes to help you plan for your support needs:

• you may find that you are entitled to support with the costs, or you may be entitled to benefits you are not currently receiving;

• you can have a financial assessment even if you think that we will not make a contribution to your support needs;

• if you have to pay the full cost of your support, we can offer information, advice and guidance on support and opportunities available to you; >>

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What options are available to me as a self-funder? continued >> • we can offer information, advice and support to some people to help to regain your independent living skills through the use of equipment and technology; • we can advise you on the cost of your support needs and how much your support needs are likely to cost; our advice could help you save money; • if you have a carer, your carer is entitled to a carer’s assessment; • we can offer information, advice and guidance on preventative services; we have a number of services within the community that can support your health and wellbeing; and • you could be eligible for reablement (see page 14), especially after being in hospital, having a fall etc.

It is important to make sure that you find out as much as possible before making care funding decisions.

Assuming you will be moving into care and you meet the eligibility criteria, you may be entitled to some of the following financial assistance and support.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care, provided we agree that care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold.

A legal charge will be placed on your home, and there will be some legal and administrative costs during the set-up of the agreement. Interest will also be charged. Please see the Deferred Payment leaflet available from us for more information. It is important to seek independent legal and financial advice in these circumstances.

We may limit how much we will pay and it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions.

Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions (DWP) paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night.

Everyone can, and should, claim this benefit. Please note that entitlement to this benefit does change upon admission to care so it is important that you contact the Attendance Allowance unit at the DWP on

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0345 605 6055 with any change in circumstance to avoid any overpayments in benefit being made.

NHS community healthcare You can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice.

NHS-Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing Care Contribution (currently £112.00 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the care home. The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process.

NHS continuing healthcare Access to NHS continuing healthcare funding is through an assessment process to determine if you have a primary health need. This is also set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care. If you are eligible for this funding the NHS will fund the cost of your care in any setting where your assessed needs can be met. This funding will cover the cost of your board and accommodation if you live in a care home. It is not means-tested. However, your eligibility to receive this funding will be reviewed by NHS staff on a regular basis and may be withdrawn following a review and a period of notice.

Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we will step in and help with your care fees. We must conduct an assessment of your situation and will make a contribution – described below.

If the home you have chosen charges more than this, you must find someone to help pay the difference – this is called a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. For more information on top-ups, see page 58.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Please see page 55 for information on accessing independent financial advice.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What will I have to pay for my care?

Do you have more than £23,250 in capital and savings?

What is ‘capital’?

The value of your home is included when assessing capital unless: • your partner; or • a relative who is over 60 or disabled; or • a child under 16 who you or a former partner maintains, still lives there.

NO We will contribute financially towards your care costs.

How much?

To work out how much we will pay, you must arrange an assessment (explained on page 15). This will define your care needs and how they will be best met and your financial situation. Whichever homes you consider must be able to meet these needs.

Your choice of care home will be limited to those that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference (explained on page 58). You are not allowed to do this yourself if your capital is below £23,250.

If your capital is less than £14,250 and the home you choose charges fees that are within our funding rate, your contribution will be assessed only on your income.

With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250.

YES Arrange for an assessment with us to define your care needs. Whichever homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan under the Deferred Payment scheme and will need to be repaid once the scheme is terminated, usually by way of the property being sold or the resident’s demise, within the scheme’s payment terms. (Please see the Deferred Payments leaflet available from us for more information and the explanation on page 56.)

Whatever your circumstances Remember: • your partner will not be means-tested, even if they remain living in your home. If you both have a private pension you can opt for only half to be considered when you are assessed; • your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one; and • a nursing home will generally be more expensive than a residential home which only offers a personal care service.

Consider claiming: • Income Support; and • Pension Credit.

Definitely claim: • Attendance Allowance, worth either £55.10 or £82.30 per week depending on your care needs.

Moving into a care home with nursing?

You will be eligible for the NHS Nursing Care Contribution – currently £112.00 per week.

Always seek advice Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Society of Later Life Advisers (SOLLA) We would recommend that any financial adviser is accredited by the Financial Conduct Authority (FCA) or is accredited with the Society of Later Life Advisers (SOLLA).

Web: www.societyoflaterlifeadvisers.co.uk Money Advice Service For free advice on paying for care, planning and debt advice go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0300 500 5000.

The figures mentioned here may change over the life of this Directory. For current information, please contact us on 01522 782155.

Respite and short stays If your stay is not expected to last for more than 56 days then there is a fixed weekly charge depending on your age and financial situation. See www.lincolnshire.gov.uk/ mychoicemycare for more details.

Lincolnshire County Council’s contribution to care costs We will pay the following rates if we are supporting you in a care home or care home with nursing. The rates shown will be reviewed in April 2016 and include an individual’s assessed contribution as well as our contribution.

THE NEW EXPECTED RATES ARE AS FOLLOWS: Category of care

New Placements (p/w)

Older People Residential

£411

Older People High Dependency

£460

Older People Nursing

£450

Mental Health Residential

£428

Mental Health Nursing

£450

Learning Disability Residential/Nursing

£481

Physical Disability Residential/Nursing

£530

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Third party payments If the care home you choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’.

Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising

the arrangement.

It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident that any increases will be met. Should payments stop for any reason, you should seek help and advice from us immediately.

As the financing of care is a complex area, you are advised to contact us to ask for specific advice and individual guidance. Please note, the rules surrounding top-up payments is likely to change in April 2016.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Lasting Powers of Attorney (LPAs). Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS and/or County Council has made the correct contribution to your fees.

Lasting Powers of Attorney allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to do so.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs and should they not have a LPA. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications,

particularly on any future liability for care costs or tax liability.

Solicitors for the Elderly Solicitors for the Elderly (SFE) are a national association committed to providing and promoting high-quality legal services for older people.

Tel: 0844 567 6173 Email: admin@solicitorsfortheelderly.com Web: www.solicitorsfortheelderly.com NB: Please be aware that the SFE administration team are not qualified to give legal advice, but can help you to locate a solicitor who may be able to help you.

Care home contracts for self-funding residents If you are self-funding your care and have a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain: the cost of care, what services are included in the price and how often this is reviewed; what complaints procedure is in place; what your rights are and the obligations of the care provider under the contract; the procedure for cancelling a contract and the administering of medication.

If you have any further queries with regard to care homes in Lincolnshire, please contact the Customer Service Centre on 01522 782155.

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

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Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is safe, effective, caring, responsive to people’s needs, and well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff, experts-byexperience, people who use services, and carers.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Inspecting and regulating care services continued Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. CQC has also started rating services as Outstanding, Good, Requires Improvement and Inadequate. By March 2016, CQC expects to have rated every adult social care service in England.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website www.cqc.org.uk or ask the care provider you are

considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Lincolnshire Care Association (LinCA) A Quality of Life and a Standard of Living Lincolnshire has one of the fastest growing populations of older people in the country. Some 25% of its population is older people and this figure is rising. The rolling hills of the Wolds and the popular market towns both inland and along the coast are one of the reasons, alongside cheaper housing, why people retire to the county.

This explains why there are a large number of care providers who respond to a wide range of care and support needs. Currently, there are over 300 residential and nursing care homes, home care and extra-care housing providers in the county.

Lincolnshire Care Association (LinCA) is a company limited by guarantee representing the interests of care providers from within the independent and voluntary sectors. It is independently funded by an annual membership fee, which is reviewed yearly. There are also specific contributions for particular initiatives and services that have required enhanced legal and financial advice – for example advice on new forms of contracts and contracting.

The Association is managed by a voluntary Board of Directors appointed by its members. Each Director represents a specific area of care and support across the county. Together they represent the Association’s members at meetings with colleagues from within the health, adult care and housing sectors to consider issues such as commissioning, which includes service design, development and evaluation. In addition, LinCA is involved in workforce planning and development, emergency planning, safeguarding, contracting and fee

level negotiations, compliance standards and quality assessments.

Benefits of membership include: representation with National and Regional Care Associations and with local authorities and the NHS locally and regionally. It also brings access to information through a new website; access to legal, HR and financial services advice; cost efficiencies through group purchasing; business development and marketing; training and skills development; communications and networking; and the opportunity to share good practice so that together we can strive towards ensuring that the most vulnerable within our society have access to a good quality of life and standard of living.

For further information regarding Lincolnshire Care Association, its members and the benefits of membership visit www.lincolnshirecare.org.uk or contact the Administrator, Sarah Porter on 01522 514444.

The Good Life Guide The Good Life Guide is designed to help you stay secure and healthy throughout your retirement and covers a wide range of topics, including how to make your home safer and crime prevention. There is also general health advice,

ranging from information about healthy eating and suitable exercises to hints and tips for avoiding falls. The document is available on the Council’s website www.lincolnshire. gov.uk; Just type in ‘Good Life Guide’ in the search box.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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Useful contacts Action for Blind People Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages.

We listen, we understand, we act.

53 Sandgate Street, London SE15 1LE Tel: 0303 123 9999 Email: helpline@rnib.org.uk Web: www.actionforblindpeople. org.uk Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults.

Helpline: 0808 808 8141 Email: enquiries@ elderabuse.org.uk Web: www.elderabuse.org.uk Age Care Advice An independent social worker-led company specialising in the care and support of individuals and families living with dementia.

Tel: 07772 992732 and 01476 552137 Email: agecareadvice@gmail.com Web: www.agecareadvice.co.uk Adult Care Customer Service Centre Tel: 01522 782155 Adults Supporting Adults Charitable organisation offering a range of community based services, including daytime provision, respite and extended-stay visits to learn new skills.

Railton House, Sleaford Road Business Park, Sleaford NG34 7EG Tel: 01529 416270 Email: enquiries@asaorg.co.uk Web: www.asaorg.co.uk Age UK The combined Age Concern and Help the Aged National helpline: 0800 169 6565 Web: www.ageuk.org.uk Age UK Boston & South Holland The Community Room, 32 Strait

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Bargate, Boston PE21 6LJ Tel: 01205 364161 Email: admin@ageukbsh.org.uk Web: www.ageuk.org.uk/ bostonandsouthholland Age UK Kesteven East Lodge, Partnership House, East Road, Sleaford NG34 7EQ Tel: 01529 302843 Email: enquiries@ ageukkesteven.org.uk Web: www.ageuk.org.uk/kesteven Age UK Lincoln 36 Park Street, Lincoln, LN1 1UQ Tel: 01522 696000 Email: info@ageuklincoln.org.uk Web: www.ageuk.org.uk/lincoln Age UK Lindsey The Old School House, Manor House Street, Horncastle LN9 5HF Tel: 01507 524242 Email: info@ageuklindsey.co.uk Web: www.ageuk.org.uk/lindsey Age UK Spalding District John van Geest Day Centre, 1 The Meadows, Park Road, Spalding PE11 1XR Tel: 01775 720305 Email: alisonthorold@ ageukspalding.co.uk Web: www.ageuk.org.uk/ spaldingdistrict Alzheimer’s Society Lincolnshire Alzheimer’s Society is an organisation which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.

Lincolnshire Alzheimer’s Society holds various support groups and services across the county.

15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: ema@alzheimers.org.uk Web: www.alzheimers.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities.

Tel: 020 7255 4480 Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability.

Birmingham Research Park 97 Vincent Drive, Edgbaston Birmingham B15 2SQ Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk British Red Cross The British Red Cross provides a wide range of services throughout Lincolnshire including: • first aid courses; • dial a wheelchair; • mobility aids; • support at home; • hand, arm and shoulder massage; • support in emergencies; • event first aid and ambulance support; and • international family tracing.

Unity House, 22 Tollemache Road South, Spittlegate Level, Grantham, Lincs NG31 7UH Tel: 0845 054 7171 Email: adminlincs@redcross.org.uk Web: www.redcross.org.uk Butterfly Hospice The Butterfly Hospice provides palliative care to anyone over the age of 18 years in the Boston area with a progressive life-limiting illness.

The role of the Hospice is to provide palliative care and holistic support to patients and their families, working in partnership with Lincolnshire Community Health Services and the local community.

Tel: 01205 311222 Email: enquiries@ butterflyhospice.com Web: www.butterflyhospice.com The Carers Support Service For all referrals and general enquiries

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued regarding support for carers, contact Lincolnshire County Council Carers Support Service from 8am to 6pm, Monday to Friday (except on public holidays).

Tel: 01522 782224 Email Carers_Team@ lincolnshire.gov.uk In an emergency, or out of hours, call the Emergency Duty Team.

Tel: 01522 782333 Carers Trust Carers Support Centre (North Lincolnshire).

11 Redcombe Lane, Brigg, North Lincolnshire DN20 8AU Tel: 01652 650585 Email: info@ carerssupportcentre.com Web: www.carerssupport centre.com Carers UK The voice of carers.

Helpline: 0808 808 7777 (Open Wednesday and Thursday from 10am to 12pm and 2pm to 4pm) Web: www.carersuk.org Crossroads - Caring For Carers South Humber Ltd 18 Hainton Avenue, Grimsby DN32 9BB Tel: 01472 345842 Email: crossroads@southhumber. fsnet.co.uk Dementia UK Dementia UK is a national charity, committed to improving quality of life for all people affected by dementia.

We provide mental health nurses specialising in dementia care, called Admiral Nurses 6 Camden High Street, London NW1 0JH Tel: 0207 697 4160 Email: info@dementiauk.org Web: www.dementiauk.org Disability Lincs Ancaster Day Centre, Boundary Street, Lincoln LN5 8NJ

Tel: 01522 870602 Email: enquiries@ disabilitylincs.org.uk Web: www.disabilitylincs.org.uk

Bradbury House, Ramsgate, Louth LN11 0NB Tel: 01507 605604 Email: info@llbs.co.uk

Elderly Accommodation Counsel Help older people make informed choices about meeting their housing and care needs.

89 Albert Embankment, London SE1 7TP Tel: 0800 377 7070 Web: www.housingcare.org

Lincolnshire Association of People with Disabilities (LAPD) LAPD was formed in 1994, by a group of disabled people in order to encourage, support and assist disabled people to make changes, both in their personal lives and in their communities that enable them to live their lives to the full.

Boundary Street, Lincoln LN5 8PF Tel: 01522 530301 Email: manager@lapd.uk.com Web: www.lapd.uk.com

Friends of the Elderly A charity that supports older people who have a range of practical needs.

40-42 Ebury Street, London SW1W 0LZ Tel: 0207 730 8263 Web: www.fote.org.uk Headway Lincolnshire Headway is the UK’s leading brain injury charity.

Helpline: 0808 800 2244 Monday to Friday 9am to 5pm Tel: 0754 659 2526 Email: headwaylincolnshire@ headway.org.uk Web: www.headway.org.uk Healthwatch Lincolnshire Unit 12, 1-2 North End, Swineshead, Boston PE20 3LR Tel: 01205 820892 Web: www.healthwatch lincolnshire.co.uk IndependentAge A growing charity helping older people to live more fulfilling lives through the “ABC” of Advice, Befriending and Campaigning.

Tel: 0207 605 4200 Advice Line: 0800 319 6789 Email: charity@ independentage.org Web: www.independentage.org Lincoln and Lindsey Blind Society Lincoln and Lindsey Blind Society exists to enhance the quality of life of blind, partially sighted and visually impaired people whatever their age or circumstances in life.

Lincolnshire Home Improvement Agency (LHIA) A local, independent charity that operates countywide to deliver support, home improvements, repairs and adaptations to elderly or disabled adults and the parents and carers of disabled children to enable vulnerable people to live independently.

Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 516300 Email: info@lincshia.org Web: www.lincshia.org Lincolnshire Independent Living Assisting disabled people and those associated with all matters relating to advice across benefits and services which may improve a user’s life. c/o VoiceAbililty 5 Saxilby Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln LN1 2LR Email: admin@lincolnshire independentliving.co.uk Twitter: @lincsindliving Web: www.lincolnshire independentliving.org.uk Lincolnshire Integrated Community Equipment Service (ICES) Orchard House, Orchard Street, Lincoln LN1 1BA >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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Useful contacts continued >> Tel: 01522 553959/01522 554175 Email: wendy.ramsey@ lincolnshire.gov.uk Macmillan Macmillan improves the lives of people affected by cancer locally. The service provides practical, medical, emotional and financial support and pushes for better cancer care.

Tel: 0808 808 0000 Web: www.macmillan.org.uk Lincoln The Macmillan Cancer Information & Support Centre Lincoln County Hospital, Greetwell Road LN2 5QY Tel: 01522 573799 Email: macmillan.infosupport@ ulh.nhs.uk Grantham The Macmillan Cancer Information and Support Centre Outpatients Department, Grantham and District Hospital, 101 Manthorpe Road, Grantham NG31 8DG Tel: 01476 464978 Email: macmillan.infosupport@ ulh.nhs.uk Boston The Macmillan Cancer Information & Support Centre Main Reception, Pilgrim Hospital, Sibsey Road, Boston PE21 9QS Tel: 01205 446392 Email: macmillan.infosupport@ ulh.nhs.uk Macmillan Palliative Carers Support c/o Carers Connect Age UK, Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Email: info@carersconnect.net Web: www.carersconnect.org.uk Mencap Mencap National Helpline Tel: 0808 808 1111 Email: help@mencap.org.uk Grantham Office The Cree Centre, Aire Road, Grantham NG31 7QP

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Tel: 01467 566050 Email: annette.tweedie@ granthammencap.co.uk Web: www.granthammencap.co.uk Lincoln Office Supported living for adults with learning disabilities in the Lincoln and Boston areas.

Community Centre, Croft Street, Lincoln LN2 5AX Tel: 01522 536765 Email: help@mencap.org.uk MS Society The MS Society is the UK’s leading MS charity. Since 1953, they’ve been providing information and support, funding research and fighting for change.

MS National Centre (MSNC) 372 Edgware Road, London NW2 6ND Tel: 0208 438 0700 Email: helpline@mssociety.org.uk Web: www.mssociety.org.uk Freephone helpline for the National MS Society. They can provide details for Lincolnshire MS Societies.

Tel: 0808 800 8000 Boston & South Holland Branch Tel: 01205 724550 Email: helpline@mssociety.org.uk North Hykeham Tel: 01522 838220 Email: helpline@mssociety.org.uk National Activity Providers Association (NAPA) Promotes the importance of activities for older persons.

Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.com National Deaf Children’s Society The National Deaf Children’s Society (NDCS) is the leading charity dedicated to creating a world without barriers for deaf children and young people. NDCS is an organisation of families, parents and carers, providing emotional and practical support through our Freephone Helpline, our network of trained support workers.

Ground Floor South, Castle House, 37-45 Paul Street, London EC2A 4LS Tel: 0207 490 8656 Minicom: 0207 490 8656 Email: ndcs@ndcs.org.uk Web: www.ndcs.org.uk PALS (Lincolnshire Patient and Advice Liaison Service) Email: PALS@ulh.nhs.uk Text: 07815 707746 Grantham & District Hospital Located adjacent to Ward 6 Tel: 01476 464861 Lincoln County Hospital Located near Main Reception Tel: 01522 707071 Pilgrim Hospital Located in Main Reception Tel: 01205 446243 Parkinson’s Society Parkinson’s UK 215 Vauxhall Bridge Road, London SW1V 1EJ Tel: 0808 800 0303 Email: hello@parkinsons.org.uk Web: www.parkinsons.org.uk Penderels Lincolnshire Aims to assist people with all aspects of independent living.

Haverholme Priory Offices, Haverholme Park, Haverholme, Ewerby, Sleaford NG34 9PF Tel: 01526 833803 Email: lincolnshire@ penderelstrust.org.uk Web: www.penderelstrust.org.uk Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care.

Tel: 0121 451 1088 Web: www.rnha.co.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind.

Tel: 0207 359 8148 Web: www.relres.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Rethink Carers Support for families living with mental ill health. Carers support services.

Supported living for people with mental ill health.

Rethink Advice and Information Service Tel: 0300 500 0927 Web: www.rethink.org Samaritans Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

You don’t have to be suicidal to get in contact.

17 Hungate, Lincoln LN1 1ES Tel: 0845 790 9090 Email: jo@samaritans.org Web: www.samaritans.org Shine Network Award-winning network of people and organisations involved in mental health. The team can do a lot to put people in touch with each other and to help them work together more closely and effectively.

Information and advice.

Involve@Lincoln 12 Mint Lane, Lincoln LN1 1UD Tel: 07969 872804 Email: info@lincsshine.co.uk Twitter: @lincsSHINE Web: www.lincsshine.co.uk Sensory Impairment Lincolnshire County Service (SILCS) The service aims to create opportunities for adults and children

with sensory impairment needs, to build confidence and self-esteem, develop communication skills, promote independent living and develop mobility skills.

BID Services, 7 Checkpoint Court Sadler Road, Lincoln LN6 3PW Tel: 01522 848295 Text: 07702 939165 Email: sensorysupport@silcs.org.uk Web: www.silcs.org.uk The Silver Line The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Launched

by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers.

Specially trained helpline staff: • offer information, friendship and advice; • link callers to local groups and services; • offer regular befriending calls; and • protect and support those who are suffering abuse and neglect.

Tel: 0800 470 8090 Web: www.thesilverline.org.uk South Lincolnshire Blind Society South Lincolnshire Blind Society (SLBS) is a major provider of services for blind and partially sighted people and their carers, who live in the districts of North Kesteven, South Kesteven, Boston

Borough and South Holland.

Elmer House, Finkin Street, Grantham, Lincolnshire NG31 5QZ Tel: 01476 592775 Email: slbs@blind-society.org.uk Web: www.blind-society.org.uk St. Barnabas Hospices St Barnabas provides specialist palliative and end of life care so that everyone can access and receive the support they need to live well and ease the process of dying.

Tel: 01522 511566 Email: enquiries@ stbarnabashospice.co.uk Web: www.stbarnabashospice.co.uk Stroke Association The Stroke Association provides practical advice, essential information and emotional support for stroke survivors, carers and families National helpline: 0303 303 3100 Textphone: 18001 0303 3033 100 Email: info@stroke.org.uk Web: www.stroke.org.uk Lincoln and District Stroke Club Ancaster Day Centre, Lincoln LN5 8PF Tel: 01522 537301 Total Voice Advocacy Voiceability, 5 Saxilby Enterprise Skellingthorpe Road, Saxilby Lincoln LN1 2LR Tel: 01522 706580 Email: tvl@voiceability.org

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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24 hour nursing, residential, dementia and respite care

Large single en-suite rooms which can be decorated and customised to suit you Respite, Nursing and Residential care Stroke Rehabilitation care Stoma care Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding We have a specialist Dementia Unit which caters for Alzheimers, Vascular dementia, Lewy bodies dementia and Picks disease

established over 30 years Meadows Edge aims to develop individualised care plans to meet the needs of each of our clients. The purpose of our care plans is to help clients maintain their physical and mental well being, with a view to encouraging their own independence.

We provide homely surroundings and encourage clients to being in their own possessions for their added comfort and happiness.

We have no restrictions on visiting times as we fully understand that this is our clients home.

Meadows Edge makes efforts to encourage the family and friends to participate in the social activities provided for the clients.

Wyberton West Road, Boston, Lincolnshire PE21 7JU t: 01205 353271 e: enquiries@meadowsedge.co.uk

Meadows Edge gives the opportunity for clients to have the freedom of choice and freedom of expression within safe practise to all clients staying with us for either short or long term care. www.meadowsedge.co.uk

Providing a family-like environment where residents can feel safe, comfortable and cared about

Boston

Service category information is obtained from CQC and historic information recorded by the Council. These categories change regularly and you should contact the provider for current information on care they provide.

Boston care homes ASHRIDGE 14 Tower Road, Boston PE21 9AD Tel: 01205 366922

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FRAMPTON HOUSE RESIDENTIAL CARE HOME ● West End Road, Frampton, Boston PE20 1BT OP D Tel: 01205 724216

RALPHLAND CARE HOME Ralphs Lane, Frampton West, Nr Boston PE20 1QU Tel: 01205 722332

OP D PD MH YA

SKIRBECK COURT (OSJCT) ● 55a Spilsby Road, Boston PE21 9NU Tel: 0800 988 8133 Advert page 7

GARDENS RESIDENTIAL HOME, THE 88 Sleaford Road, Boston PE21 8EY Tel: 01205 359797

OP D

MANOR GATE CARE HOME 190 Causeway, Wyberton, Boston PE21 7BS Tel: 01205 366260

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VAUXHALL COURT CARE HOME ● Vauxhall House, Frieston Road, Boston PE21 0JW Tel: 01205 354911

OP D

WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 608705 Advert page 80

OP D

WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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MINSTRELS RESIDENTIAL HOME, THE Main Road, Wrangle, Boston PE22 9AJ Tel: 01205 870910 OLD RECTORY, THE Main Road, Stickney, Nr. Boston PE22 8AY Tel: 01205 480885

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Boston care homes with nursing ELMWOOD HOUSE NURSING HOME ● 88 Sleaford Road, Boston PE21 8EY Tel: 01205 369235 GEORGIANS (BOSTON) LTD, THE ● 50 Wide Bargate, Boston PE21 6RY Tel: 01205 364111

OP PD

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HUNTERS CREEK CARE HOME ● 130 London Road, Boston PE21 7HB Tel: 01205 358034 Advert inside back cover OP D PD YA MEADOWS EDGE CARE HOME ● Wyberton West Road, Wyberton, Boston PE21 7JU Tel: 01205 353271 Advert page 64

OP D

ST JOHN’S NURSING HOME White House Lane, Boston PE21 0BE Tel: 01205 366059

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WESTFIELD NURSING HOME 34 Sleaford Road, Boston PE21 8EU Tel: 0843 506 9452 Advert page 20

WHITE GABLES CARE HOME ● 21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 723874 Advert below

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WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 608705 Advert page 80

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WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

OP D

White Gables

Where quality of life counts

Care home (Boston) White Gables is situated in the heart of the small but busy village of Kirton, which boasts a range of amenities including a church, shops, a post office and a library, all of which can be found within easy reach of the home.

21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 723874 Email: whitegables21@btinternet.com Web: www.whitegablesboston.co.uk

Members of The RNHA

OP D LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

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HOLLY TREE LODGE CARE HOME 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR Telephone: 01724-762537 E-Mail: htlcare@btconnect.com Registered Manager: Anne Atkinson E-Mail: manager@hollytreecare.co.uk Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough.

It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia.

The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents.

There are four lounges and two dining rooms which have recently been refurbished to provide bright and welcoming communal areas for residents and visitors to the Home.

There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents.

The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice.

All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the person’s requirements and wishes are taken into account within daily activities.

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around.

No appointment is necessary, though if you VSHFLĂ€FDOO\ ZLVK WR VSHDN WR RXU 0DQDJHU Anne, please call beforehand to ensure she is on duty when you intend to visit.

Gainsborough Gainsborough care homes CHESTNUT HOUSE 62 High Street, Marton DN21 5AW Tel: 01427 718272

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FOXBY COURT (OSJCT) ● Middlefield Lane, Gainsborough DN21 1QR Tel: 01427 613376 Advert page 7

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GROSVENOR HOUSE CARE HOME ● 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 42 OP D PD YA KINGSWAY CLAYTON HOUSE RESIDENTIAL CARE HOME ● 9-11 Lea Road, Gainsborough DN21 1LW Tel: 01427 613730 MANOR, THE The Green, Scotter, Gainsborough DN21 3UD Tel: 01724 764884 NORTH WARREN HOUSE North Warren Road, Gainsborough DN21 2TU Tel: 01427 612171

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OLD RECTORY, THE ● Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346

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REDCOTE RESIDENTIAL HOME 23 Gainsborough Road, Lea, Gainsborough DN21 5HR Tel: 01427 615700

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ST OGGS 14 Front Street, Morton, Gainsborough DN21 3AA Tel: 01427 617173

MH YA AD

TIGH BRUADAIR Summer Hill, Gainsborough DN21 1HQ Tel: 01427 611541

LDA YA

WISPINGTON HOUSE ● 41 Mill Lane, Saxilby, Lincoln LN1 2QD Tel: 01522 703012

OP D PD SI

OP D MH

OP

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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67

Gainsborough care homes with nursing GABLES MANOR Ingleby, Saxilby, Lincoln LN1 2PQ Tel: 01522 704250

BLENHEIM CARE CENTRES Hemswell Cliff, Gainsborough DN21 5TJ Tel: 01427 668175

LDA

OP PD YA

BLYTON COURT 3 Laughton Road, Blyton, Gainsborough DN21 3LG Tel: 01427 628791

GROSVENOR HOUSE CARE HOME ● 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 42

OP D PD YA

HOLLY TREE LODGE CARE HOME ● 3 Eastgate, Scotton, Gainsborough DN21 3QR Tel: 01724 762537 Advert page 66

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PD MH YA

CHEYNE HOUSE CARE HOME ● Main Street, North Carlton, Lincoln LN1 2RR Tel: 01522 730078 Advert below and page 73

HOWSON CARE CENTRE ● Marton Road, Willingham-by-Stow, Gainsborough DN21 5JU Tel: 01427 788283

DROVERS CALL CARE HOME ● 186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300 Advert page 68

OP D LDA MH YA

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ELIOT HOUSE Crooked Billet Street, Morton, Gainsborough DN21 3AH Tel: 01427 617545

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FERNDENE CARE HOME ● Parksprings Road, Gainsborough DN21 1NY Tel: 01427 810700 FOXBY HILL CARE HOME ● Foxby Hill, Gainsborough DN21 1PN Tel: 01427 611231

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LAUGHTON CROFT CARE HOME WITH NURSING ● Gainsborough Road, Scotter Common, Gainsborough DN21 3JF Tel: 01724 762678 OP D PD MH SI YA AD MANOR NURSING HOME, THE ● Dog & Duck Lane, Morton, Gainsborough DN21 3BB Tel: 01427 612796

OP D MH

MIDDLEFIELD HOUSE NURSING HOME Middlefield Lane, Gainsborough DN21 1TY Tel: 01427 615577

LDA YA

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR

rated as 94%

Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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69

Grantham Grantham care homes APPLE TREES CARE & REABLEMENT CENTRE (OSJCT) â—?

Arlington Gardens, Grantham NG31 7GQ Tel: 0800 988 8133 Advert page 7

OP D PD MH SI

AVERY LODGE â—?

37 Beacon Lane, Grantham NG31 9DN Tel: 01476 590674

OP D PD

AYRSHIRE HOUSE â—?

24-26 Main Road, Long Bennington, Newark NG23 5EH Tel: 01400 281971

LDA

BELVOIR HOME CARE HOME Brownlow Street, Grantham NG31 8BE Tel: 01476 565454

OP D

BIRCHWOOD RETIREMENT HOME 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 562042

OP D

CASTLEGATE HOUSE RESIDENTIAL HOME 49 Castlegate, Grantham NG31 6SN Tel: 01476 560800

CAYTHORPE RESIDENTIAL HOME 77 High Street, Caythorpe, Grantham NG32 3DP Tel: 01400 272552 Advert below

OP D

FAIRVIEW FARM â—?

Gloucester Road, Grantham NG31 8RJ Tel: 01476 570507

LDA

GREGORY HOUSE (OSJCT) â—?

Welby Gardens, Grantham NG31 8BN Tel: 0800 988 8133 Advert page 7

OP

HARROW STREET, 18 18 Harrow Street, Grantham NG31 6HF Tel: 01476 574429

OP PD LDA SI YA

MILLFIELD HOUSE 13 Back Lane, Colsterworth, Grantham NG33 5NJ Tel: 01476 860270

LDA SI YA

OP D

Grantham care homes with nursing

Caythorpe Residential Home

BELTON LODGE NURSING HOME 213 Belton Lane, Grantham NG31 9PW Tel: 01476 579798

OP

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR Tel: 01476 576928 Advert page 28

Quality Rating ‘excellent’ Caythorpe provides for older people and people with dementia.

The Home provides a full range of services and facilities: • Home cooking is provided and all diets are catered for • Trained staff • Regular relative/resident meetings • Dental, clergy, hairdressing & chiropody • Own furniture/pets welcome by prior arrangement • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized • Day care service also provided • Registered for 14 residents Members of National Association for Providers of Activities for older people

HARROWBY LODGE NURSING HOME â—?

4 Harrowby Lane, Grantham NG31 9HX Tel: 01476 568505

Ҋ,ҋYH EHHQ KHUH IRU D \HDU QRZ , UHJXODUO\ ODXJK MRNH ZLWK WKH VWDII.’

Len (Resident)

Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP

OP D PD YA

OP D PD MH SI YA

NEWTON HOUSE 148 Barrowby Road, Grantham NG31 8AF Tel: 01476 452380 Advert page 84 OP D PD MH YA ST EDMUND’S NURSING HOME Worcester Road, Grantham NG31 8SF Tel: 01476 576811

OP PD YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs â—? Lincolnshire Care Association member - see page 59

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Horncastle Horncastle care homes BRAMHALL ● 1 Butt Lane, Tattershall, Lincolnshire LN4 4NL Tel: 01526 342632 CLARENCE HOUSE AND THE GRANARY 53 West Street, Horncastle LN9 5JE Tel: 01507 524466

OP D

LDA YA

EASTWOOD LODGE ● Stanhope Avenue, Woodhall Spa, Lincoln LN10 6SP Tel: 01526 352188 OP D GROVE RESIDENTIAL CARE HOME, THE Main Street, West Ashby, Horncastle LN9 5PT Tel: 01507 522507

NETHERLANDS Spilsby Road, Horncastle LN9 6AL Tel: 01507 522009

LDA YA

NIGHTINGALE HOUSE CARE CENTRE Main Road, Bucknall, Lincoln LN10 5DT Tel: 01526 388261 Advert inside front cover

OP PD

RUSSELL GREEN CARE HOME 11 Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352879

OP D PD SI

OP D SI

HEATHERLEA HOUSE RESIDENTIAL CARE HOME 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD Tel: 01526 353394 OP D

WESTERLEY RESIDENTIAL CARE HOME FOR THE ELDERLY ● Westerley, The Broadway, Woodhall Spa LN10 6SQ Tel: 01526 352231

OP

Horncastle care homes with nursing SOUTH WOLD NURSING HOME South Road, Tetford, Horncastle LN9 6QB Tel: 01507 533393

OP D

TORAY PINES CARE HOME ● School Lane, Coningsby LN4 4SJ Tel: 01526 344361/2 Advert inside back cover OP D PD YA

TANGLEWOOD CARE HOME ● 36 Louth Road, Horncastle LN9 5EN Tel: 01507 527265 Advert inside back cover OP D PD YA

Holy Trinity Collegiate Church, Tattershall

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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71

Lincoln Lincoln care homes AN CALADH HOUSE 4 Church Hill, Washingborough, Lincoln LN4 1EH LDA YA Tel: 01522 790110

ERMINE HOUSE (OSJCT) ● Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 0800 988 8133 Advert page 7

OP

ASHLEY COURT ● 1 Ashley Court, Boundary Street, Lincoln LN5 8PQ Tel: 01522 539247

PD YA

FOSSE HOUSE (OSJCT) ● Hykeham Road, Lincoln LN6 8AA Tel: 0800 988 8133 Advert page 7

OP

OP D

GROVE CARE CENTRE, THE 14 Church Road, Skellingthorpe, Lincoln LN6 5UW Tel: 01522 500710 OP D PD

OP D

HARTSHOLME HOUSE (OSJCT) ● Ashby Avenue, Hartsholme, Lincoln LN6 0ED Tel: 0800 988 8133 Advert page 7

OP D

LAURELS, THE Sheridan Close, Lincoln LN2 4JX Tel: 01904 430600

OP D

LINDUM PARK HOUSE CARE HOME 1-2 Lindum Road, Lincoln LN2 1NN Tel: 01522 545099

BERNADETTE HOUSE ● The Old Vicarage, South Park, Lincoln LN5 8EW Tel: 01522 521926 Advert below BOULTHAM PARK HOUSE (OSJCT) ● Rookery Lane, Lincoln LN6 7PH Tel: 0800 988 8133 Advert page 7 BRANTLEY MANOR CARE HOME ● Brant Road, Lincoln LN5 8RX Tel: 01522 543866 Advert below CANWICK COURT CARE CENTRE 78 South Park, Lincoln LN5 8ES Tel: 01522 544595

Bernadette House

OP D

OP PD MH SI YA

OP LDA MH YA

122 SCORER STREET Lincoln LN5 7SX

The Old Vicarage, South Park, Lincoln LN5 8EW

Specialising in dementia care, day care, respite and end of life for the elderly with all dietary and care needs catered for.

Tel: 01522 521926

Our homely accommodation for private and funded residents includes newly refurbished en-suite rooms all set in one acre of picturesque gardens within close proximity of the shops and amenities.

Email: Bernadettehouse@btconnect.com • Web: www.bernadettehouseltd.co.uk

Brantley Manor Brantley Manor lies just two miles south of one of England’s most historic cathedral cities, Lincoln. The property is close to local amenities and is surrounded by mature trees and hedges.

• • • • • • • • • •

Holistic Residential and Day Care for adults with learning disabilities / high functioning Autistic Spectrum Disorders Excellent Services *** (CQC) • Small homely environment • Person centred service • Active community participation • Enhancing life skills • Individual structured programmes • Live-in management team • Highly trained mature staff Tel: 01522 804 167 Email: adrian@scorerstreet.co.uk www.scorerstreet.co.uk

Daycare Respite Care Older person needs met Staff qualified and experienced in Alzheimer’s/Dementia Attractively decorated rooms 24 hour call systems Wheelchair access Fresh, vaired menu for all diets Group activities Highly qualified & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: brantleymanor@pearlcare.co.uk

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

72

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincoln care homes continued MONSON RETIREMENT HOME ● 9-11 Monson Street, Lincoln LN5 7RZ Tel: 01522 520643 Advert page 74 REDCOTE HOUSE RESIDENTIAL CARE HOME Redcote Drive, Lincoln LN6 7HQ Tel: 01522 500796 RIDGEWAY CARE CENTRE 2-6 The Avenue, Lincoln LN1 1PB Tel: 01522 530552 RUCKLAND COURT CARE HOME (LACE) ● Ruckland Avenue, Lincoln LN1 3TP Tel: 01522 514444 Advert page 5 SCORER STREET, 122 Lincoln LN5 7SX Tel: 01522 804167 Advert page 72

OP D

STONES PLACE Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 684325

OP D

SWALLOW LODGE Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 555501 OP D PD LDA SI

OP D

TAMAR HOUSE 5 Riseholme Road, Lincoln LN1 3SN Tel: 01522 524093

OP D

TIGH ALLENE 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 797947

LDA

OP

LDA YA

LDA

WEST DEAN CARE HOME 77-79 Yarborough Road, Lincoln LN1 1HS Tel: 01522 568248 OP LDA MH YA

Lincoln care homes with nursing ALTHAM COURT RESIDENTIAL AND NURSING HOME Altham Terrace, Lincoln LN6 7SP Tel: 01522 716314 Advert page 74 OP PD

EASTHOLME CARE HOME 74-75 South Park, Lincoln LN5 8ES Tel: 01522 521956

BUNKERS HILL CARE HOME ● 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ Tel: 01522 575139 OP D PD MH YA

ECCLESHARE COURT CARE HOME 1-39 (LACE) ● Ashby Avenue, Lincoln LN6 0ED Tel: 01522 514444 Advert page 5 OP D

CATHEDRAL NURSING HOME 23 Nettleham Road, Lincoln LN2 1RQ Tel: 01522 526715

ECCLESHARE COURT CARE HOME 40-64 (LACE) ● Ashby Avenue, Lincoln LN6 0ED Tel: 01522 514444 Advert page 5 OP D

CHERRY TREE LODGE NURSING HOME 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 545580

OP D

LDA YA

OP D PD

GREETWELL HOUSE NURSING HOME 70 Greetwell Close, Lincoln LN2 4BA Tel: 01522 521830

OP PD YA

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR

rated as 94%

Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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73

Lincoln care homes with nursing continued GROSVENOR HALL CARE HOME ● Newark Road, Lincoln LN5 8QT Tel: 01522 528870

OP D PD

HARVEST HOUSE NURSING HOME 126 Carholme Road, Lincoln LN1 1SP Tel: 01522 513202

OP D

HEALTHLINC APARTMENTS Cliff Road, Welton, Lincoln LN2 3JN Tel: 01673 862300 OP PD LDA MH SI YA HOMER LODGE CARE CENTRE 23-26 Monson Street, Lincoln LN5 7RZ Tel: 01522 530108 Advert inside front cover

OP

ROMAN WHARF NURSING HOME 1 Roman Wharf, Lincoln LN1 1SN Tel: 01522 524808

OP D PD SI YA

ST CLAIRE’S NURSING HOME Birchwood Avenue, Doddington Park, Lincoln LN6 0QT Tel: 01522 684945

OP PD

WILLOW COURT Croft Lane, Cherry Willingham, Lincoln LN3 4JW Tel: 01522 595391

OP D

A choice of elderly care options in Lincoln We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

To find out more about your elderly care options in Lincoln

That’s why we offer long and short stay care options in Lincoln. What’s more, you don’t need our health insurance to stay with us.

Look for Altham Court in the listings section.

Call

0333 220 4756 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles.

Calls may be monitored and may be recorded.

More than just a place to live...

r 1 fo g ing 99 rin erv 1 Ca s ince d an rs s o ni se

monson retirement home

Monson Retirement Home is truly a ‘home’ to our residents. We provide a caring, safe and sociable environment nt situated in the centre of Lincoln for easy access. Long Term, Rehabilitation and Respite care.

Designed for comfort and entertainment with modern conveniences, we are constantly improving our facilities. This year we will benefit from a new lounge, large courtyard garden and a pub with SKY Sports and Entertainment.

T: 01522 520643

E. admin@monsonrh.co.uk

www.monsonrh.co.uk

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

74

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Louth Louth care homes NEWHAVEN RESIDENTIAL HOME ● Mumby Road, Huttoft, Alford LN13 9RF Tel: 01507 490294

ALDERSON HOUSE Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH Tel: 01507 338584

MH YA

ASHTREE HOUSE ● Church Lane, Withern, Alford LN13 0NG Tel: 01507 450373 Advert page 76

OP D

BEECHES, THE 28 South Street, Louth LN11 9JT Tel: 01507 603862

OP

BOULEVARD HOUSE 1 The Boulevard, Mablethorpe LN12 2AD Tel: 01507 473228

LDA YA

CHIMNEYS CARE HOME, THE 1 Station Road, Alford LN13 9HY Tel: 01507 462789

OP

DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 438597 Advert page 80

OP D PD

ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 438277 Advert page 80

OP D

FIR CLOSE 2 Westgate, Louth LN11 9YH Tel: 01507 603882

OP D

FOTHERBY HOUSE ● Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 607237 GABLES, THE Willoughby Road, Cumberworth, Alford LN13 9LF Tel: 01507 490661

OP LDA

OAK LODGE Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479782

LDA

RIVERSIDE Ramsgate Road, Louth LN11 0NJ Tel: 01507 608311

LDA

ROWANS, THE 266 Eastgate, Louth LN11 8DJ Tel: 01507 608081

PD LDA YA

SEATON HOUSE 153 Eastgate, Louth LN11 9AJ Tel: 01507 611071

LDA

SENSE - MONKS DYKE ROAD, 54 Louth LN11 9AN Tel: 01507 609331

PD LDA SI

SENSE - MONKS DYKE ROAD, 56 Louth LN11 9AN Tel: 01507 610877

LDA SI

SENSE - OLD MILL PARK, 25 Louth LN11 0NY Tel: 01507 608052

LDA SI

SOUTH FARM RESIDENTIAL HOME Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Tel: 01507 443746 OP LDA

OP

OP D LDA SI YA

LINK HOUSE Main Road, Withern LN13 0NB Tel: 01507 450403 LIVINGSTONE COURT Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479333

LDA YA

LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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75

Louth care homes continued SUMMERFIELD REST HOME 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NL Tel: 01507 441969

OP D

SUTTON LODGE NURSING & RESIDENTIAL CARE HOME Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR Tel: 01507 441905 OP PD YA SWALLOWDALE 5 Bilsby Road, Alford LN13 9EW Tel: 01507 463833

LDA

SYCAMORES, THE 45 South Street, Alford LN13 9AN Tel: 01507 463225

LDA

VICTORIA HOUSE RESIDENTIAL HOME 31 Station Road, Alford LN13 9JB Tel: 01507 463292

OP D PD

WAVERLEY 164 High Street, Mablethorpe LN12 1EJ Tel: 01507 473071

OP LDA

WILLOUGHBY HOUSE Willoughby Road, Sutton-on-Sea LN12 2NF Tel: 01507 442555

LDA YA

WYNGATE RESIDENTIAL CARE HOME Alford Road, Mablethorpe LN12 1PX Tel: 01507 477531

OP D PD

Louth care homes with nursing DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 438597 Advert page 80

MIRAMAR NURSING HOME 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT MH Tel: 01507 442484 OP D PD

ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 438277 Advert page 80

OP D

FOUNTAINS CARE CENTRE, THE Church Lane, Tetney, Grimsby DN36 5JX Tel: 01472 210456 Advert inside front cover MADEIRA HOUSE 129-131 High Holme Road, Louth LN11 0HD Tel: 01507 607452

OP D PD

OP D PD SI

ORCHARD HOUSE CARE HOME ● Grosvenor Road, Mablethorpe LN12 1EL Tel: 01507 472203

OP D PD YA

SANDPIPER CARE HOME ● South Street, Alford LN13 9AQ Tel: 01507 462112 Advert inside back cover STEWTON HOUSE ● 28 Stewton Lane, Louth LN11 8RZ Tel: 01507 602961 WOLDS CARE CENTRE, THE ● North Holme Road, Louth LN11 0JF Tel: 01507 603869

OP D PD

OP

OP D PD MH SI YA

%WLXVII ,SYWI TVSZMHIW E LSQIP] IRZMVSRQIRX MR [LMGL XLI IPHIVP] [MXL ZEV]MRK JSVQW SJ HIQIRXME EVI GEVIH JSV ERH IREFPIH XS QE\MQM^I XLIMV GETEGMX] XS IRNS] PMJI F] QIIXMRK XLIMV TL]WMGEP WSGMEP GYPXYVEP IQSXMSREP ERH WTMVMXYEP RIIHW %PP WXEJJ EVI XVEMRIH XS HIPMZIV ½VWX GPEWW MRHMZMHYEPM^IH GEVI QIIXMRK XLI GLERKMRK RIIHW SJ SYV VIWMHIRXW ;I SJJIV TIVQERIRX VIWTMXI ERH HE] GEVI [MXLMR Ashtree House E LSQIP] JEQMP] SVMIRXEXIH IRZMVSRQIRX [LIVI XLI UYEPMX] SJ Church Lane, Withern GEVI MW VI¾IGXIH MR XLI LETTMRIWW SJ SYV VIWMHIRXW Alford, Lincs LN13 0NG Phone: 01507 450 373 E-Mail: enquiries@ashtree-house.co.uk Website: www.ashtree-house.co.uk

'SRXEGX YW WLSYPH ]SY VIUYMVI ER] JYVXLIV MRJSVQEXMSR

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

76

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Market Rasen Market Rasen care homes BLYTHE HOUSE Lincoln Road, Faldingworth LN8 3SF Tel: 01522 868279 BRAMBLES 53 Station Road, Bardney, Lincoln LN3 5UD Tel: 01526 399868

LDA YA

LITTLE BROCKLESBY HOUSE 51 High Street, Limber, Grimsby DN37 8JL Tel: 01469 561353

LDA YA

MIDDLEGATE LODGE Horncastle Road, Caistor, Market Rasen LN7 6JG LDA MH YA AD Tel: 01472 852282

OP D

COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE 31 Norbeck Lane, Welton, Lincoln LN2 3JP LDA YA Tel: 01673 862000

OLD HALL, THE ● Chapel Road, Fiskerton, Lincoln LN3 4HD Tel: 01522 595395

LDA

GLEBE HOUSE 7 South Dale, Caistor LN7 6LS Tel: 01472 852282

POPLARS, THE (OSJCT) ● Chapman Street, Market Rasen LN8 3DS Tel: 0800 988 8133 Advert page 7

OP D

GREENACRES CARE HOME 17-19 Grimsby Road, Caistor LN7 6QY Tel: 01472 851989 HAWTHORNS, THE ● 53 Station Road, Bardney LN3 5UD Tel: 01526 399868

MH YA

OP

SAXILBY HOUSE ● 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025

D PD MH

LDA

WATERLOO HOUSE ● Walesby Road, Market Rasen LN8 3EX Tel: 01673 842343

OP D MH

HOLLIES, THE The Hawthorns, 53 Station Road, Bardney, Lincoln LN3 5UD LDA YA Tel: 07817 946026

WILLAN HOUSE ● Stainfield, Wragby, Market Rasen LN8 5JL Tel: 01526 398785

OP D

friendship,

warmth & security

Ashlea Court provides quality care in a unique home from home environment, free from the worries of modern day living and offering friendship, warmth and security.

We consider each resident’s well-being and ensure that the care they receive from our dedicated staff is of the highest standard.

We also offer short term respite, holiday breaks and day care, should you require a period of convalescence or simply need a break.

for more details please contact: MANAGER: KELLY LOFTS ASHLEA COURT CARE HOME CHURCH LANE, OLD WALTHAM, GRIMSBY DN37 0ES TEL: 01472 825225 FAX: 04172 826034

WINNIECARE

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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77

Market Rasen care homes with nursing GLENGARRIFF HOUSE NURSING HOME 8 King Street, Market Rasen LN8 3BB Tel: 01673 844091

LDA YA

HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TE Tel: 01673 843407 OP PD LDA MH YA LAURELS NURSING HOME, THE ● Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG Tel: 01673 858680

OP D

NETTLETON MANOR CARE HOME Moortown Road, Nettleton, Market Rasen LN7 6HX Tel: 01472 851230 Advert below

OP D PD

ST LUKE’S NURSING HOME 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 862264 TENNYSON WHARF Park Lane, Burton Waters, Lincoln LN1 2ZD Tel: 01522 849201 Advert page 84

OP

OP D PD YA

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 87%.

We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be.

Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 Email: nettletonmanor@gmail.com

rated as 87%

excellent

WELCOME TO BASSINGHAM CARE CENTRE...

Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Bassingham Care Centre 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE T: 01522 788215 • E: bassingham@my-care.co.uk

Family and friends are welcomed as an essential part of the the care home’s life.

We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

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North Kesteven North Kesteven care homes AN DARACH HOUSE 22 School Lane, North Scarle, Lincoln LN6 9EY Tel: 01522 778851

LDA YA

BECKFIELD HOUSE RESIDENTIAL HOME ● Station Road, Heighington, Lincoln LN4 1QJ Tel: 01522 790314

OP D

BROUGHTON HOUSE AND COLLEGE 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01400 272929

LDA

COTTAGE RESIDENTIAL HOME, THE Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01526 320887

OP D

HAVEN CARE HOME, THE 19 Lincoln Road, Metheringham, Lincoln LN4 3EF Tel: 01526 322051

OP D

HOLMLEIGH CARE HOME Lincoln Road, Navenby, Lincoln LN5 0LA Tel: 01522 810298

OP

NEALE COURT CARE HOME (LACE) ● Neale Road, North Hykeham LN6 9UA Tel: 01522 514444 Advert page 5

OP D

ST MICHAEL’S High Street, Waddington LN5 9RF Tel: 01522 723292

OP D

WELBOURN MANOR CARE CENTRE High Street, Welbourn, Lincoln LN5 0NH Tel: 01400 272221

OP D LDA

North Kesteven care homes with nursing BASSINGHAM CARE CENTRE 2 Lincoln Road, Bassingham, Lincoln LN5 9HE Tel: 01522 788215 Advert page 78 OP D PD MH YA

WELBOURN HALL NURSING HOME ● Hall Lane, Welbourn, Lincoln LN5 0NN Tel: 01400 272771

OP D

BECKSIDE (OSJCT) ● Middle Street, North Hykeham, Lincoln LN6 9QX Tel: 0800 988 8133 Advert page 7

WHITE GABLES Lincoln Road, Skellingthorpe, Lincoln LN6 5SA Tel: 01522 693790

OP D

CHESTERFIELD HOUSE 411 Newark Road, North Hykeham, Lincoln LN6 9SP Tel: 01522 692607

OP

WOODVIEW 127 Lincoln Road, Branston, Lincoln LN4 1NT Tel: 01522 280146 Advert page 80

OP D YA

LDA YA

COURTLANDS LODGE ● 25 Langley Road, North Hykeham, Lincoln LN6 9RX Tel: 01522 693800

MH

EAGLE NURSING HOME The Old Rectory, High Street, Eagle, Lincoln LN6 9DL Tel: 01522 868403

MH

ST PAUL’S CARE HOME ● High Street, Waddington, Lincoln LN5 9RF Tel: 01522 721764

OP

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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79

Skegness Skegness care homes ASHBY COURT 1-6 Ashby Road, Spilsby PE23 5DR Tel: 01790 753432

LDA YA

ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NX Tel: 01754 792117 Advert below

OP D PD MH YA

BEECH LODGE - MABLETHORPE Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479781

Rayleigh House Residential Care Home Established for 28 years

17 Derby Avenue, Skegness, Lincolnshire PE25 3DH

Tel: 01754 764382

LDA

BYRON HOUSE 104 Drummond Road, Seacroft, Skegness PE25 3EH MH YA AD Tel: 01754 768909 DESBORO HOUSE Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753049

LDA

DUNSFORD 24a Partney Road, Spilsby PE23 5EH Tel: 01790 753106

LDA

Specialising in End of Life and Dementia Care, we can provide Personal Care for up to 15 residents.

Facilities & Services: • Palliative Care

• Own GP if required

• Day Care • Respite Care

• Near public transport

• Convalescent Care

• Homely environment

Why not pop in and see our home for yourself?

• Wheelchair access • Home cooking • Pets by arrangement

Email us at: info@rayleighhouse.com

www.rayleighhouse.com

You care that your mum still enjoys the garden.

We care and helped Jenny plant her favourite flowers outside her room.

We put the residents at the very heart of everything we do.

The care in our homes is tailored to meet your specific needs.

Why not pop in to look around and meet us?

Aspen Lodge Skegness 01754 792117 Beech House Barton-upon-humber 01652 782672 Doulton Court Sutton-on-sea 01507 438597 The Elms Louth 01507 438277 Willoughby Grange Boston 01205 608705 Woodview Branston 01522 280146

Residential Care | Nursing Care Dementia Care | Young Adult Disability Respite | End of Life/Palliative Care

www.fshc.co.uk HEALTH CARE

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

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Skegness care homes continued ERESBY HALL (OSJCT) ● Ancaster Avenue, Spilsby PE23 5HT Tel: 0800 988 8133 Advert page 7

OP D

KEAL VIEW Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 754926

PD LDA YA

MANOR CARE CENTRE Fen Road, East Kirkby, Spilsby PE23 4DB Tel: 01790 763381 Advert inside front cover MEADOWS COURT CARE HOME ● West End, Hogsthorpe PE24 5PA Tel: 01754 872302

RAYLEIGH HOUSE ● 17 Derby Avenue, Skegness PE25 3DH Tel: 01754 764382 Advert page 80

OP D

ROSSLYN 41 Algitha Road, Skegness PE25 2AJ Tel: 01754 767106

LDA YA

OP D MH

SANDBECK HOUSE RESIDENTIAL HOME ● 77-81 Sandbeck Avenue, Skegness, PE25 3JX Tel: 01754 766585

OP D MH

SCREMBY GRANGE Scremby, Near Spilsby PE23 5RW Tel: 01754 890521

MEADOWS SANDS CARE HOME ● 98 South Parade, Skegness PE25 3HR Tel: 01754 762712

OP D

LDA

SEATHORNE COURT RESIDENTIAL HOME Winthorpe Avenue, Winthorpe, Skegness PE25 1RW Tel: 01754 765225

MELODY LODGE West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ LDA Tel: 01790 752700

ST ANDREWS DRIVE 87 St Andrews Drive, Skegness PE25 1DL Tel: 01754 898858

NOSS MAYO RESIDENTIAL HOME 2 High Street, Burgh Le Marsh, Skegness PE24 5DY Tel: 01754 810729

SYNE HILLS CARE HOME LTD ● Syne Avenue, Skegness PE25 3DJ Tel: 01754 764329

OP D

OP

OP

PD LDA SI YA

OP D LDA

OLD HALL RESIDENTIAL CARE HOME, THE Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Tel: 01790 753503 OP D

VALE VIEW Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 755504

ORBY HOUSE Gunby Road, Orby PE23 5SW Tel: 01754 811002

WAINFLEET CARE CENTRE Advert inside front cover Rumbold Lane, Wainfleet, Skegness PE24 4DS Tel: 01754 881155 OP D PD MH YA

LDA YA

PALMS, THE 147 Drummond Road, Skegness PE25 3BT Tel: 01754 768067

LDA

WELHAM HOUSE Hundleby Road, Spilsby PE23 5LP Tel: 01790 752989

LDA YA

PHOENIX CARE CENTRE Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN Tel: 01754 872645 OP D

WESTCOTES RESIDENTIAL CARE HOME 70 South Parade, Skegness PE25 3HP Tel: 01754 610616

PROSPECT HOUSE 14 Boston Road, Spilsby PE23 5HD Tel: 01790 752531

WOODSIDE CARE HOME Lincoln Road, Skegness PE25 2EA Tel: 01754 768109

LDA

LDA YA

OP

OP D PD

Skegness care homes with nursing ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NX Tel: 01754 792117 Advert page 80

OP D PD MH YA

SEACROFT COURT NURSING HOME Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610372

OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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81

Sleaford Sleaford care homes ASHDENE CARE HOME ● 89 Eastgate, Sleaford NG34 7EE Tel: 01529 304872 OP D PD LDA MH SI YA AD

HOLT, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD LDA Tel: 01526 322444

BARN, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD LDA Tel: 01526 322444

KIRK HOUSE ● 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 833569

BYARDS KEEP Graylees, Sleaford NG34 8XT Tel: 01529 488931

LIMES CARE HOME, THE ● Main Street, Scopwick, Lincoln LN4 3NW Tel: 01526 321748

LDA YA

CHERRY TREE LODGE ● 34 Station Road, Ruskington, Sleaford NG34 9DA Tel: 01526 830803 CHESTNUTS RETIREMENT HOME ● Station Road, Ruskington NG34 9DE Tel: 01526 832174

LDA

LDA

OP D PD

OLD HALL, THE 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01529 240335 Advert below

OP

OP

ORCHARD LODGE Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT LDA YA Tel: 07792 738804

COTTAGE, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD LDA Tel: 01526 322444

PADDOCKS, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD LDA Tel: 01526 322444

CROFT, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD LDA Tel: 01526 322444

ROXHOLM HALL CARE CENTRE Roxholm, Sleaford NG34 8ND Tel: 01526 832128

FARMHOUSE, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD LDA Tel: 01526 322444

SUILLEAN HOUSE 77 Sleaford Road, Heckington, Sleaford NG34 9QP LDA YA Tel: 01529 461066

FIVE BELLS RESIDENTIAL CARE HOME ● 28 Market Place, Folkingham, Sleaford NG34 0SF Tel: 01529 497412 OP D PD

VILLAGE FARM Newark Road, Norton Disney, Lincoln LN6 9JS Tel: 01522 789354

GREENACRES CARE HOME ● 71 Cameron Street, Heckington, Sleaford NG34 9RP Tel: 01529 460935 OP D PD MH

YORK HOUSE 15 Waterside, Billinghay LN4 4BU Tel: 01526 860378

The Old Hall

OP D MH

LDA YA

OP D

“a home from home”

Short term residential care Long term residential care Respite Care Dementia Day Care provision Low to high dependency care needs met The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens.

The village of Billingborough offers a variety of shops including small convenience stores, a post office, hairdressers, village hall, two public houses, playing field, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl.

Email: info@theoldhallcarehome.co.uk Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

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Sleaford care homes with nursing ASHFIELD LODGE Ashfield Road, Sleaford NG34 7DZ Tel: 01529 307330 BLAIR HOUSE Skirth Road, Billinghay LN4 4AY Tel: 01526 860432

OP D MH

OP LDA YA

MARTIN HALL NURSING HOME ● High Street, Martin-by-Timberland, Lincoln LN4 3QY Tel: 01526 378251 OP D MH

OAKDENE CARE HOME ● 4 Eastgate, Sleaford, Lincolnshire NG34 7DJ Tel: 01529 415253

OP

ST ANDREW’S NURSING AND CARE HOME Main Street, Ewerby, Sleaford NG34 9PL Tel: 01529 460286

OP D

BANK HOUSE CARE HOME Gosberton Bank, Gosberton, Spalding PE11 4PB Tel: 01775 840297

OP D

Spalding Spalding care homes ABBEYGATE REST HOME North Street, Crowland PE6 0EG Tel: 01733 211429 ABBEYGATE RETIREMENT HOME High Street, Moulton, Spalding PE12 6QB Tel: 01406 373343 ADDERLEY HOUSE RESIDENTIAL 23 London Road, Long Sutton PE12 9EA Tel: 01406 364918

OP

OP

OP

BAY LODGE 36 Fen Road, Holbeach PE12 8QA Tel: 01406 424197

LDA YA

BELISANA ROAD, 14 14 Belisana Road, Spalding PE11 3FU Tel: 01775 720551

LDA YA

ANTON HOUSE - CARE HOME LEARNING DISABILITIES ● 11 Windmill Lane, Holbeach, Spalding PE12 7NX PD LDA YA Tel: 01406 426809

BRUN LEA CARE ● 21 Surfleet Road, Pinchbeck, Spalding PE11 3XY Tel: 01775 680576 Advert below

OP D

BANCROFT RESIDENTIAL HOME LTD, THE ● 50 Market Street, Long Sutton, Spalding PE12 9DF Tel: 01406 362734

BUNGALOW RETIREMENT HOME, THE 156 Park Road, Spalding PE11 1QZ Tel: 01775 724995

OP D

OP D

Brun Lea Care Dementia Specialist Long Term & Respite Care www.brunleacare.co.uk 9 Special diets catered for 9 24 hour care by well trained staff 9 Visitors always welcome 9 Nurse call system in every room 9 Hairdresser and chiropodist

9 Daily newspapers 9 Lincolnshire County Council registered 9 Compliant with CQC Inspections 9 5 star LCC Kitchen Inspection Award

Telephone: 01775 680576 Email: info@brunleacare.co.uk 21 Surfleet Road, Spalding, Lincolnshire PE11 3XY

G

osberton House Care Home NURSING AND RESIDENTIAL HOME Residential, Convalescent, Palliative and Terminal Care

01775 840581

Daycare - come and join us for the day. We can collect and return you home. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone.

Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available.

Pre-bookable Respite Room - Our spacious respite room can be booked in advance from 1 night to 2 weeks or more.

For further information on any of the above please call and ask for Sandra.

Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW admin@gosbertonhouse.co.uk • www.gosbertonhouse.co.uk

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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83

Feel right at home with Barchester care homes

Call to book your Respite Break with us now At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs.

Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

www.barchester.com

Braeburn Lodge

Chater Lodge

Newton House

Deeping St James, PE6 8GP

Ketton, Stamford, PE9 3TJ

Grantham, NG31 8AF

Tel: 01778 752 507

Tel: 01780 778 825

Tel: 01476 452 380

Tennyson Wharf

Tixover House

Wood Grange

Burton Waters, Lincoln, LN1 2ZD

Tixover, Rutland, PE9 3QN

West Road, Bourne, PE10 9TU

Tel: 01522 849 201

Tel: 01780 778 588

Tel: 01778 752 570

Spalding care homes continued CAPRICORN COTTAGE 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND Tel: 01406 425067 OP D LDA

PATCHETT LODGE (OSJCT) ● Stukeley Road, Holbeach PE12 7LJ Tel: 0800 988 8133 Advert page 7

CEDAR HOUSE Off Pinchbeck Road, Spalding PE11 1QF Tel: 01775 711375

SENSE - CHURCH STREET, 38 Pinchbeck, Spalding PE11 3UB Tel: 01775 711103

LDA SI

SENSE - JOHNSON AVENUE, 21A & 21B Spalding PE11 2QE Tel: 01775 767472

LDA SI

PD LDA SI YA

FIELD HOUSE Fleet Hargate, Holbeach, Spalding PE12 8LL Tel: 01406 423257 GENESIS RESIDENTIAL HOME ● 2 Station Street, Donington, Spalding PE11 4UQ Tel: 01775 820431 KIMBERLEY CARE HOME 23 London Road, Long Sutton, Spalding PE12 9EA Tel: 01406 364309 MAYFIELD RESIDENTIAL HOME Fleet Street, Holbeach, Spalding PE12 7AG Tel: 01406 426063 NENE LODGE RETIREMENT HOME ● 224 Bridge Road, Sutton Bridge, Spalding PE12 9SG Tel: 01406 351000 NUTTEN STOVEN RESIDENTIAL HOME 81 Boston Road, Holbeach PE12 8AA Tel: 01406 424941

OP D

MH

OP D

OP

SENSE - WATER GATE, 18 Quadring, Spalding PE11 4PY Tel: 01775 821957

PD LDA SI

SOUTHERNWOOD HOUSE 20 Matmore Gate, Spalding PE11 2PN Tel: 01775 760563 Advert page 10

OP D PD YA

SOUTHFIELD HOUSE (OSJCT) ● Woolram Wygate, Spalding PE11 1PS Tel: 0800 988 8133 Advert page 7

OP D

ST JOHN’S CARE HOME 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 0843 506 9452 Advert page 20

OP D

STONEHAVEN 117 Main Road, Quadring, Spalding PE11 4PJ Tel: 01775 820885

OP D

OP D

OP

OP

Spalding care homes with nursing ASHWOOD NURSING HOME 43 Spalding Common, Spalding PE11 3AU Tel: 0843 506 9452 Advert page 20

OP PD

GOSBERTON HOUSE NURSING HOME ● 11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 Advert page 83

OP PD YA

OP D

HOLBEACH AND EAST ELLOE HOSPITAL TRUST ● Boston Road North, Holbeach, Spalding PE12 8AQ Tel: 01406 422283 OP PD

CEDAR FALLS CARE HOME ● Little London Road, Spalding PE11 2UA Tel: 01775 713233 Advert inside back cover OP D PD YA

HOVENDEN - CARE HOME WITH NURSING PHYSICAL DISABILITIES ● Lowgate, Fleet, Spalding PE12 8LP PD YA Tel: 01406 423037

BEECH LODGE NURSING HOME Frogs Abbey Gate, Holbeach, Spalding PE12 8QJ Tel: 0843 506 9452 Advert page 20

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

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85

Stamford Stamford care homes BRACEBOROUGH HALL RETIREMENT HOME ● Church Lane, Braceborough, Stamford PE9 4NT Tel: 01778 560649 CHEVINGTON HOUSE ● 36 North Road, Bourne PE10 9AS Tel: 01778 421821 Advert page 10 DIGBY COURT (OSJCT) ● Christopher’s Lane, Bourne PE10 9AZ Tel: 0800 988 8133 Advert page 7

OP

SENSE - HORSEGATE, 25 Deeping St James, Peterborough PE6 8EN Tel: 01778 347037

LDA SI

OP

SENSE - MANOR COURT 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617

LDA SI

OP PD

SENSE - MANOR HOUSE, THE 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343768

LDA SI

LAURELS, THE ● 45 High Street, Market Deeping, Peterborough PE6 8ED Tel: 01778 344414 OP D PD

TALLINGTON CARE HOME Main Road, Tallington, Stamford PE9 4RP Tel: 0843 506 9452 Advert page 20

QU’APPELLE CARE HOME Harrington Street, Bourne PE10 9HA Tel: 01778 422932

TOWNGATE EAST, 20 Market Deeping, Peterborough PE6 8DR Tel: 01778 342091 OP D PD LDA MH SI YA

OP D PD SI

SENSE - BLACK PRINCE AVENUE, 92 Market Deeping, Peterborough PE6 8LU Tel: 01778 344215 SENSE - BRAMLEY ROAD, 36 Market Deeping, Peterborough PE6 8JG Tel: 01778 348125 SENSE - BROADGATE LANE, 32A Deeping St James, Peterborough PE6 8NW Tel: 01778 380522

OP D

LDA SI

WHITEFRIARS (OSJCT) ● St. George’s Avenue, Stamford PE9 1UF Tel: 0800 988 8133 Advert page 7

OP D

LDA SI

WILLOWS, THE 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 440773

OP D

LDA SI

YEW TREE RESIDENTIAL CARE HOME ● 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 440247

OP D

Stamford care homes with nursing ABBEY COURT CARE HOME Falcon Way, Bourne, Peterborough PE10 0GT Tel: 01778 391390

OP

BRAEBURN LODGE Braeburn Road, Deeping St James, Peterborough PE6 8GP Tel: 01778 752507 Advert page 84 OP D PD SI YA CEDARS, THE ● Church Walk, South Street, Bourne PE10 9UQ Tel: 01778 421555

OP D PD

HOLLAND HOUSE NURSING HOME 35 Church Street, Market Deeping, Peterborough PE6 8AN Tel: 0843 506 9452 Advert page 20 OP D

PRIORY COURT Priory Road, Stamford PE9 2EU Tel: 01780 766130 Advert page 40

OP D PD SI YA

RED HOUSE, THE 11 Emlyns Street, Stamford PE9 1QP Tel: 0843 506 9452 Advert page 20

OP D

WOOD GRANGE Westminster Lane, West Road, Bourne PE10 9TU Tel: 01778 752570 Advert page 84

OP D PD MH YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs ● Lincolnshire Care Association member - see page 59

86

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index

Advertisers are in bold Ayrshire House

A Abbey Court Care Home Abbeygate Rest Home Abbeygate Retirement Home Action for Children Disability Lincolnshire Action HomeCare Adderley House Adderley House Ltd Adderley House Residential Adults Supporting Adults Age UK Boston & South Holland Age UK Kesteven Age UK Lincoln Age UK Spalding District Alderson House Allied Healthcare Grantham Lincoln Spalding Allways Care Community Support Agency Altham Court Residential and Nursing Home Ambassador Homecare Limited Amber Care An Caladh House An Darach Care An Darach House Anglia Community Support Ltd Anton House - Care Home Learning Disabilities Apple Trees Care & Reablement Centre Ashby Court Ashdene Care Home Ashfield Lodge Ashley Court Ashridge Ashtree House Ashwood Nursing Home Aspen Lodge Care Home Autism Care Community Services Avery Lodge

86 83 83 31 31 37 37 83 37 37 37 31, 37 37 75 31 31 31 31 31 73 31 31 72 31 79 31 83 70 80 82 83 72 37, 65 37, 75 85 80, 81 31 70

70

Byron House

80

B

C

Bancroft Residential Home Ltd, The 83 Bank House Care Home 83 Barn, The 82 Bassingham Care Centre 79 Bay Lodge 83 Beckfield House Residential Home 79 Beckside (OSJCT) 79 Beech Lodge - Mablethorpe 80 Beech Lodge Nursing Home 85 Beeches, The 31, 75 Belisana Road, 14 83 Belton Lodge Nursing Home 70 Belvoir Home Care Home 70 Bernadette House 37, 72 Birchwood Retirement Home 70 Blair House 37, 83 Blenheim Care Centres 37, 69 Bluebird Care Lincoln 31 Bluebird Care (Peterborough & Rutland) 31 Blythe House 77 Blyton Court 69 Boulevard House 75 Boultham Park 31 Boultham Park House (OSJCT) 37, 72 Bourne (Mencap Housing and Support) 31 Braceborough Hall Retirement Home 86 Braeburn Lodge 86 Brambles 77 Bramhall 37, 71 Brantley Manor Care Home 37, 72 Broughton House and College 79 Brun Lea Care 83 BSpoke Social Care 31 Bungalow Retirement Home, The 83 Bunkers Hill Care Home 73 Butterfield Centre (Age UK), The 37 Butterflies Care & Support Ltd 31 Byards Keep 82

Canwick Court Care Centre 72 Capricorn Cottage 37, 85 Care 4 U Services Ltd 31 Care at Your Home 31 Care First 31 Care for All 37 Care UK Homecare Limited Lincoln 31 Carewatch (Lincoln) 31 Castlegate House Residential Home 70 Cathedral Nursing Home 73 Caythorpe Residential Home 37, 70 Cedar Falls Care Home 85 Cedar House 85 Cedars, The 86 Charisma Services 31 Cherry Tree Lodge 82 Cherry Tree Lodge Nursing Home 73 Chesterfield House 79 Chestnut House 67 Chestnuts Retirement Home 82 Chevington House 86 Cheyne House Care Home 69 Chimneys Care Home, The 75 Clarence House and The Granary 71 Clarriots Home Care Ltd 31 Community Options 33 Community Support Services 33 Cottage, The 82 Cottage Residential Home, The 37, 79 Cottage Specialist Residential Service, The 77 Courtlands Lodge 79 Craegmoor Supporting You in Lincolnshire 33 Cree Centre (Grantham & District Mencap) 37 Croft, The 82

D Desboro House Digby Court (OSJCT)

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

80 37, 86

87

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Advertisers are in bold

Direct Personnel Agency Ltd 33 Doulton Court Care Home 75, 76 Drovers Call Care Home 37, 69 80 Dunsford

E

Eagle Nursing Home Eastholme Care Home Eastwood Lodge Eccleshare Court Care Home 1-39 (LACE) Eccleshare Court Care Home 40-64 (LACE) Eliot House Elms Care Home, The Elmwood House Nursing Home Eresby Hall (OSJCT) Ermine House (OSJCT)

79 73 71 73 73 69 75, 76 65 37, 81 37, 72

F

Fairview Farm 70 Farmhouse, The 82 Ferndene Care Home 69 Field House 37, 85 Fir Close 75 Firstpoint Homecare 33 Five Bells Residential Care Home 37, 82 FocusAbility Support and Care Services 33 For You Healthcare Limited 33 Forget Me Not Day Centre 37 Fosse House (OSJCT) 72 Fotherby House 37, 75 76 Fountains Care Centre, The Foxby Court (OSJCT) 37, 67 Foxby Hill Care Home 37, 69 Frampton House Residential Care Home 65

G

Gables Manor Gables, The Gardens Residential Home, The Genesis Residential Home Georgians (Boston) Ltd, The Gilder Care Ltd Glebe House

88

69 75 65 85 65 33 77

Glengarriff House Nursing Home 78 Gosberton House Nursing Home 85 Greenacres Care Home 38, 77, 82 Greetwell House Nursing Home 73 Gregory House (OSJCT) 70 Grosvenor Hall Care Home 74 Grosvenor House Care Home 33, 38, 67, 69 Grove, The 38 Grove Care Centre, The 72 Grove Residential Care Home, The 71

H

H2H Care Service 33 Hadleigh Care 38 Hales Group Ltd 33 Harrowby Lodge Nursing Home 70 70 Harrow Street Hartsholme House (OSJCT) 38, 72 Harvest House Nursing Home 74 79 Haven Care Home, The Hawthorns, The 77 Healthlinc Apartments 74 Heatherlea House 71 Residential Care Home Heath Farm 38 Helping Hand 33 Hill House Care Home 78 Holbeach and East Elloe Hospital Trust 85 Holland House Nursing Home 38, 86 Hollies, The 77 Holly Tree Lodge Care Home 69 Holmleigh Care Home 38, 79 Holt, The 82 Homecare Helpline 33 Home from Home Care Services Ltd 33 Home Instead Senior Care 33 Homer Lodge Care Centre 74 Housing and Support Solutions – Lincoln 33 Housing & Care 21 33 Housing & Care 21-Elizabeth Court 33 Hovenden - Care Home with Nursing Physical Disabilities 85 Howards Court 33 Howson Care Centre 69

Hunters Creek Care Home

K

65

Keal View

81

Keb House

38

Kimberley Care Home

85

Kings Court Nursing Home

70

Kingsway Clayton House Residential Care Home

67

Kirk House

82

Kirk House Home from Home Care 38

L

Laughton Croft Care Home with Nursing Laurels, The (Lincoln) Laurels, The (Stamford) Laurels Nursing Home, The

69 33, 72 86 38, 78

Libertas

33

Libra Lodge

33

Limes Care Home, The

82

Lincolnshire Domiciliary Care Branch

33

Lindum Park House Care Home

72

Link House

75

Linkage Community Trust

38

Little Brocklesby Home Care

33

Little Brocklesby House 3 Livingstone Court

M

8, 77 75

Madeira House

76

Manor, The

67

Manor Care Centre

38, 81

Manor Gate Care Home

38, 65

Manor Nursing Home, The

69

Martin Hall Nursing Home

83

Mayfield Residential Home

85

Meadows Court Care Home

81

Meadows Edge Care Home

65

Meadows Homecare Services

33

Meadows Sands Care Home

38, 81

Mears Care

33

Melody Lodge

81

Middlefield House Nursing Home 69 Middlegate Lodge

77

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

MiHomecare 33 Millfield House 70 Minstrels Residential Home, The 65 Miramar Nursing Home 76 Monson Retirement Home 38, 73

Namron Care Provider Ltd 34 Navigation Support & Care Services Ltd 34, 38 Neale Court Care Home (LACE) 79 Nene Lodge Retirement Home 85 Netherlands 71 Nettleton Manor Care Home 78 Newark and Sherwood Day Services, Newark Site 38 Newhaven Residential Home 38, 75 Newton House 70 Nightingale House Care Centre 71 North Hykeham Day Centre 38 North Warren House 34, 38, 67 Noss Mayo Residential Home 81 Nutten Stoven Residential Home 85

O 83 75 77 82 38, 81 38, 65, 67 34 81 38, 76 82

P Paddocks, The Palms, The Patchett Lodge (OSJCT) Phoenix Care Centre Poplars, The (OSJCT) Prestige Nursing (Sleaford) Priory Court Prospect House

34

Q Qu’Appelle Care Home

38, 86

R

N

Oakdene Care Home Oak Lodge Old Hall, The (Fiskerton) Old Hall, The (Sleaford) Old Hall Residential Care Home, The Old Rectory, The One to One Homecare (UK) Limited Orby House Orchard House Care Home Orchard Lodge

Purely Care

82 81 38, 85 38, 81 38, 77 34 86 81

Ralphland Care Home Ralphland Homecare Rayleigh House Reach Day Centre Red House, The Redcote House Residential Care Home Redcote Residential Home Ridgeway Care Centre Ridlington Day Centre Riverside Roman Wharf Nursing Home Rosslyn Rowans, The Roxholm Hall Care Centre Ruckland Court Care Home (LACE) Russell Green Care Home

65 34 81 38 86 73 67 73 38 75 74 81 75 82 73 34, 71

S Sandbeck House Residential Home Sandpiper Care Home Saxilby House Scorer Street, 122 Scremby Grange Seacroft Court Nursing Home Seathorne Court Residential Home Seaton House Sense - Black Prince Avenue, 92 Sense - Bramley Road, 36 Sense - Broadgate Lane, 32a Sense - Church Street, 38 Sense - Horsegate, 25 Sense - Johnson Avenue, 21a & 21b Sense - Manor Court Sense - Manor House, The Sense - Monks Dyke Road, 54 Sense - Monks Dyke Road, 56 Sense - Old Mill Park, 25

81 76 77 73 81 81 81 75 86 86 86 85 86 85 86 86 75 75 75

Sense - Water Gate, 18 Sense East The Hammond Centre Sevacare Sharon Brinkman Care Services Ltd Skegness Day Centre Skirbeck Court (OSJCT) South Farm Residential Home South Wold Nursing Home Southernwood House Southfield House (OSJCT) St Andrews Drive St Andrew’s Nursing and Care Home St Claire’s Nursing Home St Edmund’s Nursing Home St John’s Care Home St John’s Nursing Home St Luke’s Nursing Home St Michael’s St Oggs St Paul’s Care Home Stewton House Stonehaven Stones Place Suillean House Summerfield Rest Home Sunny View Home Care Sunnyview Sutton Lodge Home Support Sutton Lodge Nursing & Residential Care Home Swallow Lodge Swallowdale Sycamores, The Syne Hills Care home LTD

85 39 34 34 39 39, 65 75 71 85 85 81 83 74 70 85 65 78 79 67 79 76 85 73 82 39, 76 34 39 34 76 73 76 76 81

T Tallington Care Home Tamar House Tanglewood Care Home Tennyson Wharf Thera East Thera East Anglia Thera East midlands Thera North Thera South Midlands

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

86 73 71 78 34 34 34 34 34

89

Index continued Thera South West Thera Trust Thera west Thorpe Hall (Sue Ryder) Tigh Allene Tigh Bruadair Toray Pines Care Home Town and Country Care Towngate East, 20 Trust Headquarters

Advertisers are in bold 34 39 34 39 73 67 71 34 34, 86 34

V Vale View Vauxhall Court Care Home Victoria House Residential Home Village Farm Voyage 1 Limited

81 65 76 82 34

W Wainfleet Care Centre 81 Walnut Care at Home 34 Waterloo House 77 Waverley 76 Welbourn Hall Nursing Home 79 Welbourn Manor Care Centre 79 Welham House 81 Wellbeing Home Care 34 West Dean Care Home 73 Westcotes Residential Care Home 81 Westerley Residential Care Home for the Elderly 71 Westfield Nursing Home 65 Whitefriars (OSJCT) 39, 86 White Gables 79 White Gables Care Home 39, 65

Willan House 39, 77 Willoughby Grange Care Home 65 Willoughby House 76 Willows, The 39, 86 Willow Court 39, 74 Wispington House 39, 67 Witham Valley Care Group DCA 34 Wolds Care Centre, The 76 Wood Grange 86 Woodlands Court Care Home 65 Woodside Care Home 81 Woodview 79 Wyngate Residential Care Home 39, 76

Y Yew Tree Residential Care Home York House

86 82

Other advertisers Ashlea Court Care Home Avery Healthcare Barchester Beech House Bupa Care Choices Website Care Select Chater Lodge Clarence House Care Centre Country Court Care Country Support Ltd Eastwood House Care Centre

77 40 84 80 74 63, 67, 78 21, 30 84 Inside front cover 20 30 Inside front cover

Four Seasons Halcyon Care Lace Housing with Care Lincolnshire County Council Lincolnshire Wellbeing Service My Care Orders of St John Care Trust, The Tanglewood Care Homes Tanglewood Village at Cedar Falls Tixover House Wellbeing Care Group Winnie Care

80 Inside front cover 5 Outside back cover 18, 19 78 7 Inside back cover Inside back cover 84 10 77

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-910362-52-5 Ref. No: 4001/Lincolnshire7/0715. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper.

Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Green, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

90

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Visit Lincolnshire County Council’s online information service www.lincolnshire.gov.uk/mychoicemycare

Ways we can help...

Choices for you Choices for someone else General information

How to get in touch You don’t have to be online at home to benefit – you can also access our website free of charge from your local library. If you would like more advice, contact the Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays).

In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333.