Norfolk Adult Care and Support Guide 2022/23

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Norfolk Safeguarding Adults Board The Norfolk Safeguarding Adults Board (NSAB) brings together the key people from a wide range of organisations, including the County Council, police, health, probation, housing and voluntary and independent providers to lead and promote adult safeguarding work throughout Norfolk. NSAB works closely with partners to register new and emerging safeguarding issues, as well as the way adults and those supporting them access support. During 2022 the board will be taking forward some specific work on safeguarding issues for carers, and also domestic abuse in older adults. You can see the Board’s plans at: www.norfolksafeguardingadultsboard.info (search 'strategic and business plans’).

Norfolk’s Safeguarding Adult ‘Network’ The County Council, police, health, housing and voluntary and independent providers are part of our safeguarding ‘network’. The strength of our community is reflected in how well we all respond to someone who is at risk of, or experiencing, abuse. You have a key role to play. What to do if you are worried about harm and abuse If you or someone you know is at risk of, or experiencing, abuse or neglect, don’t dismiss your concerns. Safeguarding is everyone’s business – if you see something, or hear something, please say something. It is important to tell someone you trust, or call: 0344 8008020. For more information, visit: www.norfolksafeguardingadultsboard.info In an emergency, always dial: 999.

Hate incidents – Stop Hate in Norfolk What is a hate incident/crime? A hate incident is any incident motivated by hostility, prejudice or hate on the grounds of race, religion, sexual orientation, disability or transgender identity.

police and public agencies to work with perpetrators and victims to prevent future hate incidents.

Hate incidents can take many forms, some are more obvious. Although physical violence, verbal abuse, damage to property and graffiti are more common, other forms of hate incidents are becoming common. For example: • Vulnerable people being befriended to be exploited, known as ‘Mate Crime’. This can have hate and safeguarding implications for the person/s. • Internet or Cyber hate crime is becoming increasingly common, especially with younger and vulnerable people, and can include anything from hate mail and texts to posting hate material on Facebook and other social media. All hate incidents are investigated by the police to determine if a crime has taken place. Even if police determine a hate incident is not a crime and therefore does not go to court, actions and interventions are frequently undertaken by the

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Search for care in If you’ve witnessed a your area or been a victim, hate incident, www.carechoices.co.uk

you can tell us.

• Find care providers quickly and easily

Visit: www.norfolk.police.uk/stop-hate

• Search by location and care need Working together

Sea rch f or ca re a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o ur are a


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Index

12min
pages 107-112

Norwich

4min
pages 97-100

South Norfolk

8min
pages 101-104

Advice if you are paying for your own care

11min
pages 81-84

North Norfolk

10min
pages 90-96

Sensory impairments

2min
page 77

What will you have to pay for your care?

5min
pages 79-80

Palliative and end of life care

2min
page 76

Bereavement support

1min
page 75

Care homes checklist

1min
page 69

Carers’ breaks

2min
page 55

Dementia care

3min
pages 71-72

Residential dementia care checklist

1min
page 73

Mental health

2min
page 74

Young carers, young adult carers and families

2min
page 58

Leaving hospital

2min
page 65

Home support agency checklist

1min
pages 33-34

Hate incidents – Stop Hate in Norfolk

2min
page 18

Information and advice

6min
pages 8-10

Welcome – from Norfolk County Council and the NHS in Norfolk

2min
page 4

Domestic abuse

5min
pages 19-20

Equipment to aid daily living

3min
pages 22-23

Fire safety at home

2min
page 16

Making life easier at home

3min
pages 25-26

Safeguarding adults

2min
page 17
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