Norfolk Care and Support Services Directory 2014 by Care Choices Ltd

Norfolk

Care and Support Services Directory 2014

Horning, Norfolk Broads

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with

www.carechoices.co.uk

Norwich CCG • South Norfolk CCG North Norfolk CCG • West Norfolk CCG East (Great Yarmouth & Waveney) CCG

www.norfolk.gov.uk

Norvic Healthcare is a leading homecare and nursing agency Norvic Healthcare provides essential services throughout Norfolk and Suffolk to the elderly and others who need care and support. We understand that everyone has their own care needs and we can be contacted seven days a week to discuss your requirements. Our experienced and friendly team has an excellent reputation for delivering care with compassion, dignity and respect. Norvicâ&#x20AC;&#x2122;s name has been associated with providing high quality healthcare in the east of England since 1999. We care for people to the highest professional standards in their own homes, in hospitals, care homes and day centres.

Our care services cover dementia, palliative, mental health, learning difficulties, autism, acquired brain or spinal injuries and care for individuals who have suffered a stroke. But we understand that each person is unique and an assessment and care package is always tailored to meet the specific needs of all individuals. Above all, we believe that it is our people that make us stand out. Our staff are vetted to the highest standards and we not only expect them to be well qualified to perform their role but to deliver it with exceptional customer service. We mentor and closely support all our staff as part of their continuous professional development. We even tailor training to suit individual care needs.

We are currently recruiting high quality carers and nurses. Interested? If so, please send us your CV today. Call: 01603 865 665 email: careers@norvichealthcare.co.uk

Telephone: 01603 865 665 Email: info@norvichealthcare.co.uk

www.norvichealthcare.co.uk We are regulated by the Care Quality Commission, and we have ISO 9001:2008 accreditation and Investors in People.

Contents Welcome from Norfolk County Council and the NHS in Norfolk

Regions covered by this Directory

Arranging your care 6–8 How do I access services and get help and support? 6 Your choices 8 The Harwood Care and Support Charter 8 Staying in your own home Home care Older People’s Community Outreach Service Housing-related support Who provides home care? What can I do if I need urgent help? Home care agency checklist Home care providers

8–20 8 9 9 10 10 11 13

Keeping independent Norfolk Home Shield Day opportunities Meals on wheels and lunch clubs Norfolk Trusted Trader Scheme Norfolk library and information service Assistive technology and community alarms Equipment to aid daily living Wheelchairs

21–25 21 21 21 22 22 23 25 25

Carers and families Carer’s assessments Carers Agency Partnership (CAP) Young carers and young adult carers

26–27 26 27 27

Leaving hospital First steps British Red Cross Norfolk First Support NHS Continuing Healthcare Moving to a care or nursing home Moving from an acute hospital to a community hospital Other help, advice and services

28–29 28 28 28 29 29

Housing with care Local schemes Sheltered housing Housing and support for younger adults

30–31 30 31 31

29 29

Care homes Residential care Out of county care options Care homes checklist

32–33 32 32 33

Specialist care Learning disability Dementia care Dementia care: support in the community Dementia care: care homes Residential dementia care checklist Mental health

34–36 34 34 35 35 35 36

Paying for care Personalisation Self-Directed Support Direct Payments Self-funding advice What will you have to pay for your care? Care funding information for older people

36–40 36 36 37 37 39 40

Essential information Inspection and registration of care services Comments, compliments and complaints Palliative and end of life care This Directory’s helpline Safeguarding adults Norfolk Independent Care (NIC) Useful contacts

40–45 40 41 41 42 42 43 43

Listings of care homes / care homes with nursing  East Norfolk  North Norfolk  Norwich  South Norfolk  West Norfolk Index

46 49 56 58 65

68–71

Norfolk County Council and Norfolk’s Clinical Commissioning Groups distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Norfolk County Council, Norfolk’s Clinical Commissioning Groups and Care Choices cannot be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

DIGNITY IN EVERYTHING WE DO... NorseCare provides high quality care in 25 Care Homes and 14 Housing with Care Schemes throughout Norfolk. We aim to ensure that people living in our homes receive the care that meets their individual needs. We know that choosing a care home is a very important decision and we want to help you find the best option. That is why you are always welcome to come and visit any of our homes so you can find out what we have to offer.

If you choose to live with us, NorseCare will provide you with: · 24 hour support to meet your individual needs in a happy environment that feels like home · A friendly team of qualified staff · Opportunities to enjoy new friendships and try new activities · A strong emphasis on ensuring families and friends are welcome at all times

For more information about living with NorseCare, please contact us 01603 894366 contact@norsecare.co.uk www.norsecare.co.uk @norsecare

Welcome from Norfolk County Council and the NHS in Norfolk Welcome to the 2014 edition of the Norfolk Care and Support Services Directory which we hope will provide you, or a relative or friend, with useful information about care and support options in the County as well as details about other organisations that can help you. We are committed to helping people in Norfolk maintain their independence for as long as possible and enjoy the best possible quality of life. We know that many people in Norfolk have both health and social care needs so we are working very closely together to join up health and social care services to give you the best care based on your individual circumstances and to make sure you have the right care and support when you need it. We are working together to provide a range of services that help you to maintain your independence, improve your quality of life and to put you at the centre of decisions about your care and support choices. An example of a service we fund together is The Norfolk First Response service, which was launched in June 2013, bringing together two successful services: a 24 hour urgent, but non-emergency, service to people in their own homes as well as a short-term intensive service for up to six weeks to help people regain as much independence as possible, for example returning home after leaving hospital. More information about this service can be found on page 10. We work closely with the Care Quality Commission and care and support providers to make sure that high quality services are maintained. We are delighted that Norfolkâ&#x20AC;&#x2122;s Harwood Care and Support Charter is now in place. It was produced with input from people who receive care and support services, carers and representatives from organisations providing care and support in Norfolk. The Charter sets out principles for how providers should work to ensure people are at the centre of their care. Care and support providers who sign up to the Charter are

committed to listening to people who use their services and responding to their needs. Providers sign up to The Charter on a voluntary basis and we will be checking how it has been working over the coming year. For further information, see page 8. Trying to find the right care and support options isnâ&#x20AC;&#x2122;t always easy but we are pleased to support this Directory as a useful source of information which we hope you will find helpful. Please do contact us (see below) if you need any further information. Harold Bodmer Director of Community Services Norfolk County Council Andy Evans East (Great Yarmouth and Waveney) Clinical Commissioning Group Chief Officer Mark Taylor North Norfolk Clinical Commissioning Group Chief Officer Jonathon Fagge Norwich Clinical Commissioning Group Chief Officer Ann Donkin South Norfolk Clinical Commissioning Group Chief Officer Sue Crossman West Norfolk Clinical Commissioning Group Chief Officer More information about Adult Social Care is available by contacting us through our Customer Service Centre on 0344 800 8020 or on our website at: www.norfolk.gov. uk/Adult _care/index.htm For more information about the CCGs in Norfolk please see: East (Great Yarmouth and Waveney) Web: greatyarmouthandwaveneyccg.nhs.uk North Norfolk Web: www.northnorfolkccg.nhs.uk Norwich Web: norwichccg.nhs.uk South Norfolk Web: southnorfolkccg.nhs.uk

Blakeney from the marshes

West Norfolk Web: westnorfolkccg.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Regions covered by this Directory Countywide home care providers 15  East Norfolk Care homes Care homes with nursing  North Norfolk Care homes Care homes with nursing

Hunstanton

46 49

Sheringham

Cromer

Fakenham

49 55

 Norwich Care homes Care homes with nursing

56 58

 South Norfolk Care homes Care homes with nursing

58 62

 West Norfolk Care homes Care homes with nursing

65 67

North Walsham King s Lynn Dereham Downham Market

Norwich

Wymondham

Great Yarmouth

Thetford

Arranging your care How do I access services and get help and support? If you contact Adult Social Care to ask for help and support you will firstly speak to one of our specialist advisers who can talk to you about your situation. They may be able to point you in the direction of help and support that you can access for yourself. If the adviser thinks that you might need support or services from us you will need to have an assessment of your needs. An assessment can be carried out over the telephone, or in more complex cases, we will arrange to do this faceto-face. In either situation you will be asked about your personal circumstances and current situation. You will be asked to describe what your care needs are and what you believe will be of help to you to meet these needs. It will be explained to you that Norfolk County Council has an eligibility criteria as our priority is to help the most vulnerable people. The eligibility criteria describes how serious a risk to your independence there is if your needs are not addressed immediately or in the near future. The levels of risk are in four categories, these are: • ‘Critical’; • ‘Substantial’; • ‘Moderate’; and • ‘Low’.

These definitions are taken from guidance issued by the Department of Health. The full guidance can be found on the Department of Health website www.dh.gov.uk. If our assessment is that the risk is ‘critical’ or ‘substantial’, then it is likely that you will be eligible for our social care services. You may still need to pay towards the cost of your services. You can find out more about charging here: www.norfolk.gov.uk. For those who have a ‘moderate’ or ‘low’ level of risk, we will provide advice and information about the help that may be available for you. We can give you and your carer information and advice, whatever your needs. We can also put you in touch with other organisations that may be able to help you. We will discuss with you the options available to meet your needs. It may be that other voluntary agencies will be able to help and we can provide this information. We will also advise you about Norfolk County Council’s charging policy as you may have to pay for some or all of the social care services you need. To read the ‘Fairer Charging Policy for Home Care and other Non-Residential Care Social Services’ document, visit the website: www.norfolk.gov.uk/adultcare.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Feel right at home with Barchester care homes

Did you know? Our homes have a wide range of activities so you can learn new hobbies or continue with the ones you love! At Barchester, people always tell us they feel right at home as soon as we welcome them through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Norfolk. We have a range of services and facilities to suit all care needs:

• Nursing care • Residential care

• Dementia care • Respite care

• Activities programme • Beautiful gardens

If you'd like to take a look around - or just need a bit of friendly advice - your local Barchester care home will be happy to help. Ashfields Rackheath, Norwich, NR13 6PD Tel: 01603 294 535

Ford Place Ford Street, Thetford, IP24 2EP Tel: 01842 422 074

Hethersett Hall Hethersett, Norwich, NR9 3AP Tel: 01603 294 628

Ritson Lodge Hopton-on-Sea, NR31 9AH Tel: 01502 322 276

The Warren Sprowston, Norwich, NR7 8AF Tel: 01603 294 629

Woodside House Thorpe St Andrew, Norwich, NR7 9XJ Tel: 01603 294 649

www.barchester.com

Visit www.carechoices.co.uk for further assistance with your search for care

Your choices Those people who have had an assessment from Adult Social Care and are found to be eligible for services have a choice about how the service(s) is arranged for them. You can choose: • To arrange one or more services yourself. In this instance, we will arrange to pay you or an agent acting on your behalf a Personal Budget in the form of Direct Payments to meet the needs we have identified in your Support Plan. This will enable you to have more control over the care that you receive, how and when you receive it. • For Adult Social Care to arrange (on your behalf ) one or more services to be provided to you, via your Personal

Budget in the form of a directly-commissioned service. This means that we will make all the arrangements with one or more organisations to meet the needs we have identified in your Support Plan. We have a Care Arranging Service which helps us to find suitable organisations to meet your needs and they will send out a copy of your Support Plan with details of the organisations we have arranged to support you. After your Personal Budget has been arranged, a care assessor will contact you again to ensure you are satisfied with the service you are receiving. See page 36 for more information on Personal Budgets and page 37 for further details about Direct Payments.

The Harwood Care and Support Charter The Harwood Care and Support Charter is named in honour of the late David Harwood, the County Council Cabinet Member who championed the idea. It was produced with input from people who receive care and support services, carers and representatives from organisations providing care and support in Norfolk. The Charter sets out principles for how care providers should work to ensure people are at the centre of their care. Being a Charter signatory demonstrates to people using services that an organisation or individual is committed to ensuring people who receive care and support services in Norfolk have the high quality services that they want. What are the principles? Signatories to the Charter are committed to: • listening to people and responding to their needs; • treating people with respect, dignity and courtesy; • making sure people are not left unsupported; • telling people how much services cost and how to access financial assistance; • making sure staff are properly trained and Police checked; and • reporting back to commissioners where things work well or could be developed to better meet needs.

So far, 55 organisations have signed up, including private, voluntary and statutory providers. How a provider can sign up to the Charter First, a provider must confirm support of the Charter, which can be done by email. We will then add their name to the published list of signatories. They can then use the Charter logo to let people know they have signed up and can also display a copy of the Charter. They need to make their staff aware of the Charter and what this means for them on a day to day basis. Also make sure their staff use the Charter card with people using their services. Last, but certainly not least, they must provide feedback to the County Council about the areas for service improvement and development which they come across through using the Charter way of working. Find out more about the Charter at www.norfolk. gov.uk/carecharter or email for more information to carecharter@norfolk.gov.uk.

Staying in your own home Home care Also known as domiciliary care or home support, home care provides practical help for people to stay independent

at home, in housing with care and supported living. Examples of the sorts of services that home care can

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care continued include are: • Personal care - such as help with getting up or going to bed, bathing, dressing, showering and going to the toilet. • Food and drink - such as help with eating, special diets, different types of meal services, menu planning, help to prepare and cook food. • Health-related tasks - such as help with prescribed medication, reminding you when medication needs to be taken, applying creams and lotions, simple dressings and eye drops. • Personal assistance - such as help with surgical appliances and getting around your home using a hoist. • Domestic tasks - such as washing up, lighting fires / helping you stay warm, washing clothes or soiled linen. • Night Care or Night Sitting Services - which means a home care assistant in your home during all or part

of the night to make sure you are safe and provide personal care services listed above. • Live-in care - in some cases it’s preferable and more economic to have a carer actually living in the home 24 hours a day. This can be for a short period e.g. to provide respite breaks for regular carers and short-term support following hospital discharge or on an ongoing basis. Home care charges If you have made a private arrangement with a provider you will pay the full cost of the service to the provider. If Adult Social Care are contributing towards the cost of your service then it is likely that you will be charged for the services provided, based on your financial circumstances. You should be given clear information about what you can expect to pay. Typical charges for this service depend on the amount of care and the particular skills required.

Older People’s Community Outreach Service The Community Outreach Service for older people was launched in 2012 and supports vulnerable people who live in their own homes but might need some extra help to live full and active lives in their communities. The support service, which is free to use for up to two years, has been created and funded by Norfolk County Council. Trained staff or volunteers visit older people in their own home and provide them with help and advice on areas which can become challenging in older age. These could include personal safety and security, managing finances, using health or legal services, social or community activities, making adaptations to their home and measures to reduce the risk of falls at home. If you think you or someone you know might benefit from the Older People’s Community Outreach Service, please contact:

• In North, South and West Norfolk: British Red Cross by ringing 0844 893 7779 or emailing supportnorfolk@ redcross.org.uk. Visit www.redcross.org.uk/ supportnorfolk for more information. • In Norwich: Cotman Housing Association by ringing 01603 731699 or emailing outreach@cotman-housing.org.uk. Visit www.cotman-housing.org.uk for more information. • For the borough of Great Yarmouth by ringing 01493 846655 or emailing: communityoutreachserv@greatyarmouth.gov.uk. Visit www.great-yarmouth.gov.uk/ outreach for more information. To contact British Red Cross: Coronation Road, Norwich NR6 5HD Tel: 01603 426361 www.redcross.org.uk

Housing-related support Housing at home – floating support This is advice and support to help with some of the housing difficulties that you may face about continuing to live in your own home. It can include help with understanding complicated official forms, support with claiming benefits and grants and help to contact other services. There is a free countywide service, ‘Stonham Homestay’, which provides this help: telephone 0845 155 0390.

Mental Health Support Services A new service to provide housing related support to people living in the community who have a mental health need will be launched from 27th January 2014. The service is free to use for up to two years and Norfolk County Council aims to provide for up to 1,000 people at any one time. This service will provide floating support for people living in the community. The service will provide help

Visit www.carechoices.co.uk for further assistance with your search for care

Housing-related support continued to people in their own homes, which may include: supporting people with finding housing; keeping the inside of their house in good order; managing money, and managing relations with neighbours and landlords, as well

as support around their physical and mental health. Together for Mental Wellbeing is the provider of this service. If you or someone you know might benefit from this service, please contact 01603 485095.

Who provides home care? A comprehensive list of home care providers in Norfolk starts on page 13 or can be accessed via the website: www.norfolk.gov.uk. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider. Norfolk County Council commissions the independent

sector to support the people of Norfolk to lead independent and dignified lives at home. All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on its website www.cqc.org.uk. When considering a service it’s always a good idea to check its report. For more information on the CQC, see page 40.

What can I do if I need urgent help?

Case study When Fred (73) had a fall, he pressed his alarm pendant for help. He wasn’t seriously injured and didn’t need an ambulance, so the Norfolk Swift team came to help him. They used inflatable lifting equipment to help him up off the floor and made sure he was ok. Because Fred had experienced a previous fall, the Swifts suggested a referral to the Falls Team to look at ways of reducing the risk of falls around the home. Who can get assistance from Norfolk Swift Response? • older people; • people with physical illness or disabilities; • people with learning difficulties; and • people with mental health issues. How much does it cost? Norfolk Swift Response is a free service for people living in Norfolk.

To contact Norfolk Swift Response tel: 01603 222334. There is an emergency telephone service for outside normal office hours on 0344 800 8020. It is for people who are in danger or are unable to remain at home without immediate help. If you call outside normal office hours and can reasonably wait until the next working day, we will ask you to call back.

Carewatch in Central Norfolk... supporting the whole fa mily Carewatch, the national provider of local homecare services provides care and support to those who wish to retain their independence and to do so in their own homes. Your local branch, Carewatch (Central Norfolk) can support you or a loved one with:

• Light domestic duties such as shopping and cleaning • Providing friendship, reassurance and companionship • Personal support • Complex care, palliative and respite care

For more information please call:

(01362) 696967 “ K nowing that mu m is being looked

after safely in her own home is a great reassurance to me and our fa mily

“

The Norfolk First Response Service combines two services, Norfolk Swift Response and Norfolk First Support, aiming to help you remain independent in your own home. Norfolk Swift Response is a 24 hour service that provides help, support and reassurance if you have an urgent, unplanned need at home, but don’t need the emergency services. So for example, if your partner or carer is suddenly admitted to hospital, the Swift Response team can assist you with getting up and washing and dressing. Or if you have a fall but are not seriously injured, the team can bring special lifting equipment to help make moving as safe as possible for you.

www.carewatch.co.uk Alpha Delta House, Rash’s Green, Dereham NR19 1JG

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3

How hard or easy would it be to make a complaint and how are things then put right? 1 2 3

How long has the agency been operating? 1 2 3

Home care agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. 1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this. 1 2 3

Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. 1 2 3

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. 1 2 3 Carers must be checked with the Disclosure and Barring Scheme and have a criminal records disclosure – make sure this is the case. 1 2 3

Paying If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

1 2 3

Visit www.carechoices.co.uk for further assistance with your search for care

Availl We Do Home Care, We Do Reliability, We Do Respect, We Do Making A Difference, We Do Independence, We Do Trust, We Do Care. You will find our carers, support workers and housekeepers providing care at home, as well as providing cover in establishments. We offer adult care, including learning disability, mental health and brain injury support with a choice of day, night, sleep-in or live-in care.

We promise you reliability, consistency and continuity with 24/7 on-call, so there is always somebody at the end of the phone, whenever you may need us. We carefully select all our staff, then continually develop, train and support them, to make sure you get excellent staff that can be proud of the work they do. At Availl, we are all about people, about developing trust through communicating and building relationships. Itâ&#x20AC;&#x2122;s always been the way weâ&#x20AC;&#x2122;ve chosen to work. Call us for a FREE, immediate assessment or simply to find out more about what Availl can do for you.

APPROVED PROVIDER FOR NORFOLK COUNTY COUNCIL

Great British Care Awards

WINNER BEST CARE EMPLOYER AWARD

Call or Visit 01603 633 999 www.availl.co.uk

Availl Grosvenor House 112-114 Prince of Wales Road Norwich NR1 1NS

Registered with the Care Quality Commission

Hello, we are Availl. We are a local nursing agency aiming to make a real difference in adult care and support. We believe everybody deserves respect, dignity and as much independence as possible.

Home care providers Ability 2 Care Attleborough Tel: 01953 452068

OP D PD LDA YA

Able Care Agency Ltd Norwich Tel: 01603 624135

OP D PD SI

Able Community Care Trowse Tel: 01603 764567

OP D PD LDA MH SI

Advantage Healthcare – Norwich Hethersett Tel: 01603 813969 OP D PD LDA MH SI YA Affinity Trust – Norfolk Norwich Tel: 01603 400321 Allied Healthcare King’s Lynn Tel: 01553 692880 Norwich Tel: 01603 251110 Anglian Link King’s Lynn Tel: 01553 277501

LDA

OP D PD LDA MH SI YA AD OP D PD MH SI AD

OP D PD LDA MH SI YA

Argyll Care Cromer Tel: 01263 515130

Availl Norwich Tel: 01603 633999

Advert page 12 OP D PD LDA MH SI YA AD

Aylsham Homecare Aylsham Tel: 01263 735654 BB Healthcare King’s Lynn Tel: 01553 761400

OP D PD SI

Breckland Care at Home North Elmham Advert page 14 Tel: 01362 668215 OP D PD LDA MH SI YA AD Camphill Communities East Anglia Holt Tel: 01263 860305 Care & Car Head Office Fakenham Tel: 01328 838312 Care By Us Cambridge Tel: 0333 7008080

OP LDA YA

OP D PD LDA SI YA

OP D PD LDA MH SI YA AD

Care Company UK Ltd, The King’s Lynn Tel: 01553 660130

OP D PD LDA MH SI YA

Care UK Homecare Limited Norfolk Norwich Tel: 0333 200 4046 OP D PD LDA MH SI YA AD Caremark (Norwich) Norwich Tel: 01603 433855

Advert page 20 OP D PD LDA MH SI YA AD

Caremark (West Norfolk) King’s Lynn Tel: 01553 660333 OP D PD LDA MH SI YA AD Carewatch (Central Norfolk) Dereham Advert page 10 Tel: 01362 696967 OP D PD LDA MH SI YA Carewatch (Norwich) Norwich Tel: 01603 419603

Advert page 14 OP D PD LDA SI YA

Clark James Norwich Limited Norwich Tel: 01603 300364 OP D PD LDA MH SI YA AD Complete Caring Ltd Wymondham Tel: 01953 423424

OP D PD MH SI YA

Better Healthcare Services (Norwich) Norwich Tel: 01603 616999 OP D PD LDA MH SI YA

Connie’s Care Services Ltd Wisbech Tel: 01945 774250

OP D PD MH SI YA

Bluebird Care (Norwich & Broadland) Rackheath Advert page 14 Tel: 0845 017 8205 OP D PD SI YA

Crossroads Care East Anglia Attleborough Tel: 01953 878143 OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Visit www.carechoices.co.uk for further assistance with your search for care

CARE VISITS AT HOME

A comprehensive care at home service

We care passionately

Call our professional team on 0845 017 8205 Visit www.bluebirdcare.co.uk or email at norwich@bluebirdcare.co.uk Call our professional team on us 0845 017 8205 (lo -call)

Care home or your home? Carewatch provides care and support to those who wish to retain their

Alternative Bluebird Care offers a realistic cost effective alternative to residential care.

What we offer We offer everything from personal care to shopping, cleaning or social visits.

Our staff Our staff are caring, trained to give medication and police checked.

independence in

What we do We will repect all your017 wishes and 0845 8205 (lo-call) Fax: 01603 735990 thoughts whilst your care plan is tailor-made for you.

their own homes. We can support you or a loved one with: • Personal care such as washing and dressing • Light domestic duties such as shopping and cleaning • Palliative care • Companionship • Trips out

Bluebird Care (Norwich & North Norfolk) • Unit 6 • Oaktree Business Park Basey Road • Rackheath • Norwich • Norfolk • NR13 6PZ

www.qualitycareathome.co.uk QUALITYCARE At Home Trading as: Georgina House Domiciliary Care Agency

“affordable quality home care supplied by a small

We offer a range of ‘day-to-day’ tasks such as cleaning, shopping and food preparation through to personal care such as dressing, bathing and toileting.

home care agency”

Head Office: 44 Crown Road, Great Yarmouth

01493 853633 / 07805 038805

Belton • Bradwell • Caister • Gorleston • Great Yarmouth & Surrounding areas

For more information please call:

01603 419603

www.carewatch.co.uk Breckland Care at Home Community Interest Company

High quality home care to enable people to stay in their own homes

Acorn 24/7 live in Care Service is a modern day Care solution allowing you or your loved one to stay at home. It is a positive alternative to residential care. We offer personalised support Your Choices Your Life. Our fully trained live in Carers support all medical conditions from Complex Care to Companionship. Our Service covers the whole of East Anglia and we provide a face-to-face managed Service. All our Services are accredited with Social Care, NHS and registered with Care Quality Commission.

0844 561 6711 info@leafhomecare.co.uk

Leaf Homecare provides an hourly visiting Homecare Service. It is a flexible Service to support people who need some assistance to live well in their own homes. We support all medical conditions. Our fully trained Carers support with personal care, medication, foods, fluids and all aspects of daily living. Our Services cover Norfolk including Norwich, surrounding areas and North Norfolk. Offices based in Norwich and Cromer.

01603 618111 info@leafhomecare.co.uk

www.leafhomecare.co.uk

Breckland Care at Home, part of Elmham Surgery, aims to provide high quality home care services and support to individuals or groups in the local community. Our aim is to enable people to stay in their own homes and remain independent. We are registered with the Care Quality Commission, Norfolk County Council and all our staff have enhanced CRB checks. Benefits of the Service on Offer The services offered will include: s Personal Care s Meal Preparation s Functional re-ablement s Support for light domestic chores s Support for shopping or other trips and visits s Breckland Care at Home is a “ Not for Profit” Community Interest Company. 01362 667042 www.brecklandcareathome.co.uk Mill House Farm, Unit 2, Billingford Road, North Elmham, Dereham, Norfolk NR20 5HN

NORFOLK

QUALITY CARE

2C Station Road, Mundesley, Norfolk NR28 8JH Tel: 01263 722822 norfolkqualitycare@sky.com www.norfolkqualitycare.co.uk

We are focused on providing a high quality service and will do everything to meet your care needs with a person centred approach, enabling you to stay independent in the comfort of your own home.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued CROSSROADS CARE EAST ANGLIA Dereham Advert page 26 Tel: 01362 691708 OP D PD LDA MH SI YA

FAIRWAY HOUSE Dereham Tel: 01362 695588

CROSSROADS CARE EAST ANGLIA Downham Market Tel: 01366 385312 OP D PD LDA MH SI YA

FISHER HEALTHCARE LTD Norwich Tel: 01603 612307

CROSSROADS CARE EAST ANGLIA Gorleston Tel: 01493 441222 OP D PD LDA MH SI YA

FITZROY SUPPORT – BAINBRIDGE CLOSE North Walsham Tel: 0808 168 4662

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CROSSROADS CARE EAST ANGLIA Horsford Tel: 01603 898900 OP D PD LDA MH SI YA

FITZROY SUPPORT AT HOME – NORFOLK Wymondham Tel: 01953 609289

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CROSSROADS CARE EAST ANGLIA North Walsham Tel: 01692 500006 OP D PD LDA MH SI YA

FITZROY SUPPORTED LIVING – NORFOLK CENTRAL Wymondham Tel: 01953 609286 PD LDA SI

CROWN CARE NORWICH Norwich Tel: 01603 251712

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FITZROY SUPPORTED LIVING NORFOLK WEST Wymondham Tel: 01953 609286 LDA YA

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FORTRESS CARE SERVICES King’s Lynn Tel: 01553 811995

DAIRY BARN LODGE – ALLICARE Norwich Tel: 01508 578109

DAYBREAK SUPPORT SERVICES King’s Lynn Tel: 01553 768154 OP D PD LDA MH SI YA DIMENSIONS Norwich Tel: 0300 303 9016 DMN Norwich Tel: 01603 502972 DOUGHTY’S Norwich Tel: 01603 621857 ELITE CARE Cromer Tel: 01263 512528

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GENTLE FOLK COMMUNITY CARE New Buckenham Tel: 01953 860645

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GEORGINA HOUSE DOMICILIARY CARE AGENCY Great Yarmouth Advert page 14 Tel: 01493 853633 OP

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GOOSE COTTAGE (PATCHES FARM) Norwich Advert page 16 Tel: 01603 279938 OP D PD LDA MH SI

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EXTRA HANDS HOME SERVICES LIMITED North Walsham Tel: 01692 500714 OP D PD LDA MH SI YA AD EXTRA HANDS OF HEACHAM LTD Broadland Tel: 01603 898623 OP D PD LDA MH SI YA AD Heacham Tel: 01485 570611 OP D PD LDA MH SI YA AD

GREAT HOSPITAL DOMICILIARY SERVICE, THE Norwich Tel: 01603 622022 HALES GROUP LTD Norwich Tel: 01603 765281 Thetford Tel: 01842 780000 HAPPY2CARE Burnham Market Tel: 01328 730492

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HIGH OAKS COMMUNITY CARE AND SUPPORT Diss Tel: 01379 674456 D PD LDA MH YA Advertisers are highlighted

I Care Service

www.icare-services.co.uk

I Care Services provides care and support for persons with disabilities, the elderly and people with sensory loss, including those with dual sensory impairment.

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help.

Whatever your needs - we will fulfil them At I Care our staff provides personal care to all our clients. This includes: Bathing, putting clients to bed and waking, dressing, meal preparation, toileting, help with shopping, accompany on trips, and light domestic duties.

Call us: 01362 691165 or 07734 345257 Patches Farm day service provision is set in a purpose-built property offering a number of interlinked rooms that enable a diverse range of activities (formal and social), new learning and fun to be undertaken. They also hold a strong and positive role in the local community where conventional services are accessed, for example when frequenting the local hostelry, eating out, shopping, swimming, bowling etc. Elizabeth Barns accommodates Respite Services in a purposebuilt ground floor barn conversion creating three individual apartments set around a courtyard garden with extensive views of the countryside. These are inclusive of shower/wet rooms and kitchen facilities and cater for individual needs. We offer support packages ranging from just a few hours of support, to a maximum of 40 days and 40 nights respite for any one visit. Please feel free to contact us for a no-obligation chat about the services we provide

Lisa Bradshaw-Bartlett Tel: 01603 876000 ex 6044 Email: lisabradshawbartlett@jeesal.org Karl Jefferies Tel: 01603 279938 Email: karljefferies@jeesal.org www.jeesal.org

Services include: • Companionship • Light housekeeping • Local transportation & errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia & Alzheimer’s care and much more...

Home Instead Instead in in Norfolk (YOUR is part Home OFFICE) is part of a national of a national organisation rapidly organisation rapidly building a building a reputation as one of reputation as onecare of the UK’s the UK’s leading companies leading care companies allowing older people toallowing older people living in continue livingtoincontinue their own their own homes. homes. From just an hour, to full time care, our service is available 24 hours a day, seven days a week.

Call us on 01603 482116 (Norwich) or 01553 600240 (West Norfolk) Specialists in providing older people with non-medical care in their own homes.

www.homeinstead.co.uk

believe that a “ We person centred

Our services include: • Personal care • 24/7 live-in care • Specialised care • Elderly care • End of life care • Homecare • Respite • Learning disability support • Support with domestic tasks • Escorted days out • Dementia • Companionship & friendship • Hospital discharge • Intensive & complex care needs Proud members of the following organisations: Registered with Care Quality Commission

At Fisher Healthcare Ltd, we provide and supply support to a vast range of clients. This could either be in the client’s own home or to organisations that require extra support, including nursing/ residential homes or specialist care centres. Our most important goal has always been to recruit competent, dedicated, warm individuals, whose first objective is the care and well being of a loved one. We make every effort to ensure that the individuals we recruit are suitable to care and support your loved one.

approach and an understanding of an individual’s specific needs helps promote the individual’s sense of independence, whilst also ensuring their privacy and dignity are maintained.

”

20 West End Street, Norwich, Norfolk NR2 4JJ Tel: 01603 612307 Fax: 01603 612207 francesca@fisherhealthcare.co.uk

www.fisherhealthcare.co.uk 16

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued HIVE, THE Rackheath Tel: 01603 263215

HOME INSTEAD SENIOR CARE Advert page 16 King’s Lynn Tel: 01553 600240 OP D YA Norwich Tel: 01603 482116 OP D PD LDA MH SI YA AD HOME IS WHERE THE HEART IS – HOMECARE Norwich Tel: 07598 656123 HOUSING 21 – HUNSTANTON Hunstanton Tel: 0303 123 1245 I CARE SERVICE Dereham Tel: 01362 691165

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INDEPENDENCE MATTERS FLOATING SUPPORT SERVICE Norwich Tel: 01603 222866/222874 OP D PD LDA MH SI YA INDEPENDENCE MATTERS LONG STRATTON SUPPORTED LIVING Norwich Tel: 01508 530820 OP D PD LDA MH SI YA INDEPENDENCE MATTERS NORWICH SUPPORTED LIVING Norwich Tel: 01603 410377 OP D PD LDA MH SI YA INDEPENDENCE MATTERS PERSONAL ASSISTANT SERVICES BROADLAND Norwich Tel: 01603 410377 OP D PD LDA MH SI YA INDEPENDENCE MATTERS PERSONAL ASSISTANT SERVICES CITY Norwich Tel: 01603 505049 OP D PD LDA MH SI YA INDEPENDENCE MATTERS PERSONAL ASSISTANT SERVICES EAST Great Yarmouth Tel: 01493 664658/655082 OP D PD LDA MH SI YA INDEPENDENCE MATTERS PERSONAL ASSISTANT SERVICES NORTH Norwich Tel: 01603 410377 OP D PD LDA MH SI YA

INDEPENDENCE MATTERS PERSONAL ASSISTANT SERVICES SOUTH Attleborough Tel: 01953 450840 OP D PD LDA MH SI YA INDEPENDENCE MATTERS PERSONAL ASSISTANT SERVICES WEST King’s Lynn Tel: 01553 672753 OP D PD LDA MH SI YA INDEPENDENCE MATTERS WEST SUPPORTED LIVING King’s Lynn Tel: 01553 672753

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INSIGNIA HEALTHCARE SOLUTIONS King’s Lynn Tel: 01553 666166 OP D PD LDA MH SI YA AD Norwich Tel: 01603 230405 OP D PD LDA MH SI YA AD INVENT HEALTH LIMITED Norwich Tel: 01279 508880

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JACKIE GARNER – HOME OFFICE North Walsham Tel: 01263 722822 JARK HEALTHCARE LTD King’s Lynn Tel: 01553 768881 Norwich Tel: 01603 764030

Advert page 14 OP D PD SI YA

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JOHN GROOMS COURT Norwich Tel: 01603 429400 KEYS HILL PARK Norwich Tel: 01603 784203

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KING’S LYNN SUPPORTED LIVING King’s Lynn Tel: 01553 773449 OP D PD LDA MH SI YA LEAF HOMECARE AND SUPPORT SERVICES Norwich Advert page 14 Tel: 01603 618111 OP D PD LDA MH SI YA AD LIMES, THE Acle Tel: 01493 751869 LITTLE ACORNS Gorleston Tel: 01493 651945

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Service P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Visit www.carechoices.co.uk for further assistance with your search for care

INDEPENDENT LIVING

SAXON HOUSE, LODDON Saxon House is a very sheltered housing scheme, providing independent living with a care element.The scheme is located in Loddon, a small village off the A146 in Norfolk. The rented accommodation consists of 1 & 2 bedroom flats all with an en-suite. There is a catering service on the premises providing freshly cooked lunches and light teaâ&#x20AC;&#x2122;s six days a week. The building has a large patio and a well kept garden area. We have a team of care staff providing 24-hour personal care and support on an individually assessed basis. Saxon House is an ideal choice, enabling older people to stay in the area and to retain independence, choice and control over their lifestyle in a safe relaxed environment. We also provide other services for older people in the area, please ask for details.

If you would like to discuss your personal accommodation and care requirements please contact the manager who can give you more details and can arrange a visit for you to come and have a look around the scheme.

Telephone number : 01508 528971 E-Mail address : matthew.dale@orbit.org.uk

Home care providers continued Long Stratton Supported Living Norwich Tel: 01508 530820 OP D PD LDA MH SI YA

Norvic Healthcare Taversham Tel: 01603 865665

Manorcourt Home Care Swaffham Tel: 01760 726394

NR Care Norwich Tel: 01603 407976

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Manorcourt Homecare Watton Tel: 01953 880411 Mears Care Limited Hingham Tel: 01953 850010 King’s Lynn Tel: 01553 816470 Norwich Tel: 01603 309060

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Mencap Personal Support – Waveney and North Suffolk Norwich Tel: 01603 612223 LDA YA Mill Lodge Norwich Tel: 01603 868202

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NCC First Support – East Norwich Tel: 0778 597 6745

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NCC First Support – Northern and Western Fakenham Tel: 01328 850100 OP D PD SI YA AD NCC First Support – Norwich Norwich Tel: 0754 583 1541 OP D PD LDA MH SI YA AD NCC First Support – Southern Dereham Tel: 01842 762289

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New Horizons Norwich Norwich Tel: 0844 736 8366 Nightingale Centre, The Norwich Tel: 01508 495581 Norfolk Domiciliary Care Agency Norwich Tel: 01603 612223

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Oakwood Care Cromer Tel: 01263 514617

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Old Maltings, The Swaffham Tel: 01760 721398

PCT Care Services Ltd Head Office Wymondham Tel: 01953 602299 OP D PD LDA MH SI YA Peace of Mind Sheringham Tel: 01263 826999

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Phoenix Homecare (Norfolk) Limited Swaffham Tel: 01760 720335 OP D PD LDA MH SI YA Premier Homecare Thetford Tel: 01842 751635

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Prestige Nursing Norwich Norwich Tel: 01603 666643 OP D PD LDA MH SI YA AD Priory Social Care Norwich Tel: 01603 446219

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Progress House Gorleston–on–Sea Tel: 01493 656266

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Progress Pathways King’s Lynn Tel: 01328 701142

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Provider Services HQ Norwich Tel: 01603 697300

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Pulse – Norfolk Norwich Tel: 0333 577 3114

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Advert inside front cover OP D PD LDA MH SI YA

Purely Care Norwich Tel: 01603 407707

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Home care providers continued Rookery, The Norwich Tel: 01692 650707

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S & M Healthcare Watton Tel: 01953 882331 Saxon House Loddon Tel: 01508 528971 Scope Inclusion Norfolk Norwich Tel: 01603 415867

Squirrels Aylsham Tel: 01263 734938

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St James Care Head Office King’s Lynn Tel: 01553 771212 OP D PD LDA MH SI YA

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Swanton Community Support Norwich Tel: 01603 767578 OP PD LDA MH YA

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Serenity care east anglia Ltd – Administrative Offices Norwich Tel: 07017 017799

Ur Choice Care Limited Norwich Tel: 01603 628397

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Veritas Support Solutions Limited King’s Lynn Tel: 01485 540749 OP D PD LDA MH YA

Social Work Company, The T/A Dependable Care Swaffham Tel: 01760 724953 OP YA

Voyage (DCA) Great Yarmouth Tel: 0779 361 6726

South Norfolk Carers Ltd Brooke Tel: 01508 558218

Westminster Homecare Limited (Norwich) Norwich Tel: 01603 466801 OP D PD LDA MH SI YA AD

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High-quality, personalised home care services Care and Support In Your Own Home

At NR Care we don’t only care for people. We care about them. It’s an approach that comes from first-hand experience. We can provide daily support to the elderly or disabled, or we can help with convalescence, respite and rehabilitation.

We are here to help you or your family remain living safely and comfortably at home, enabling you to live a full and independent life. Our service is flexible and designed to meet your needs, giving you the opportunity to decide exactly how you would like us to support you.

Call us on 01603 407976

Our range of services includes: Assistance with all aspects of personal care

www.nrcare.co.uk

Prompt / administer prescribed medication

At NR Care we’re here to provide care and support to individuals in their own homes, enabling them to maintain or improve their independence and get the most out of life. We design and implement reliable, highquality, personalised care plans that are responsive to the needs and preferences of clients and their families. We’re also committed to delivering excellent value for money. Our services are fully compliant with the requirements of The Essential Standards of Quality and Safety as defined by the Care Quality Commission.

Hygiene clean / housework Meal planning, shopping and cooking Ur Choice Care Ltd is a home care agency based in Norwich. We provide personal care (including live-in care) and supply carers to care homes within Norfolk County.

Accompany to doctors, hospital and any other appointments

Tele/Fax:+441603628397 Email: mail@urchoicecare.co.uk

Sackville Place Business Centre, 44- 48 Magdalen Street, Norwich NR3 1JU Tel/Fax: 01603 628397 Email: mail@urchoicecare.co.uk Web: www.urchoicecare.co.uk

m e c a r e. c o

Call us on 01603 433 855 or visit: www.caremark.co.uk/norwich

Proud members of the following organisations: Registered with Care Quality Commission

“At Ur Choice Care Ltd, we value people first and foremost.” We provide personal care and live-in care to clients within the comfort of their own homes and supply carers to care homes within Norfolk County. Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Keeping independent Norfolk Home Shield Norfolk Home Shield is a cross-agency referral service for vulnerable and older people and their carers. The service is supported and coordinated through a group of partner agencies to help with:

• Helping you protect yourself from scams or other forms of ‘rogue’ trading.

• Health and well-being.

• Checking for any fire or trip hazards in your home.

• Helping you live independently in your own home. • Identifying problems before they become acute. • Referring people with unmet needs to the right support services. • Checking that you are receiving the income and benefits to which you are entitled. • Ensuring you get regular hot meals and help with grocery shopping. • Advising on how to keep your house warm and have access to hot water and toilet facilities. • Helping you to have regular contact with other people. • Ensuring you are able to secure your house against

unwelcome visitors.

• Ensuring you have a working smoke alarm.

If a front line officer, in the course of their ordinary business, finds that you have a need which he/she cannot address but which could be fulfilled by another organisation, the officer will refer it, via Home Shield. An officer will briefly explain Home Shield to you and complete the referral form. You will then be requested to sign the form in order to show that you have agreed to your details being referred to partner agencies. To contact Norfolk Home Shield: Tel: 01603 638455 Email: homeshield@norfolk.gov.uk

Day opportunities Day opportunities are provided in a variety of locations, ranging from care homes and care homes with nursing to community hubs and other centres. The services aim to help people live as independently as possible. If you have a learning or physical disability or if you are an older person, Adult Social Care will help to support you in finding activities which will help promote independence. To be eligible for day services we will have to assess your needs. This means we will have a discussion with you to agree with you the best way of organising support. We will consider your needs and decide

together what services might be suitable for you. If we conclude that you do have eligible social care needs, you will be allocated a sum of money - known as a Personal Budget – to spend on getting your needs met. You will be offered the chance to take this as a cash sum – known as a Direct Payment – or you can ask us to arrange the services on your behalf, or a mixture of both (see page 37 for further information). While day centres provide an excellent service, you can use your Personal Budget to pay for any arrangement that meets your social care need for a day activity.

Meals on wheels and lunch clubs If you are looking for meals on wheels deliveries for yourself or someone you know, then Norfolk’s Trading Standards Trusted Trader website gives details of trustworthy meal suppliers offering deliveries of hot, chilled and frozen meals. Whilst these meal delivery services are appropriate for older, more vulnerable people, they are available to anyone wishing to purchase meals. The cost of a meal delivery varies according to personal choice. For full details of Trusted Trader meal suppliers and

the areas they deliver to, please visit the Trusted Trader website at www.norfolk.gov.uk/trustedtrader. If you are looking for lunch opportunities, then the online Norfolk County Council Adult Care Directory provides a comprehensive list of lunch clubs around Norfolk: www.norfolk.gov.uk/communitymeals. Alternatively, for further information about meals on wheels or lunch clubs across Norfolk please contact Norfolk County Council on 0344 800 8020.

Visit www.carechoices.co.uk for further assistance with your search for care

Norfolk Trusted Trader Scheme This is a county-wide service, free to Norfolk residents, provided by Norfolk County Council. It is aimed at helping older and vulnerable people remain safe and independent in their own homes. It is a directory of reliable providers – businesses and voluntary agencies – who meet the scheme’s standards. They provide a wide range of services such as domestic help, window cleaning, help with shopping, bathing and gardening, handyperson and painting and decorating. All the traders in the directory have gone through a process of accreditation requiring background checks to be carried out by Trading Standards, and they must have an appropriate level of public liability in place. They are also required to sign up to the core standards of the Norfolk Trusted Trader Scheme, which includes having a clear pricing policy, providing written receipts and ensuring that employees are appropriately trained to

carry out their work effectively. Traders must also provide their customers with feedback forms which are then published on the Norfolk Trusted Trader website. For more information on the Trusted Trader scheme, visit: www.norfolk.gov.uk/trustedtrader or request a copy of the directory by contacting our Customer Service Centre on 0344 800 8020.

Norfolk library and information service There are 47 libraries in Norfolk, your local library has something for everyone and it’s free to join. When you join the library you can use any Norfolk library to borrow and access a wonderful range of books, large print books, E-books, CDs, DVDs and access to the internet. There are 11 public mobile library vans that call at 2,000 stops around the County. All mobile library vans are equipped with a lift for people with mobility problems and wheelchair users. There is also a home library service provided in association with the RVS which provides books on wheels to the houses of people who are unable to get to a branch or mobile library due to age, disability or mobility. If you would like to use this service please contact 01603 660945. In all of our libraries staff will be able to give you more information on the range of services we provide, such as:

• How to join a book group. • How to use the on-line library service from home to request and renew books and access E-books. • Information about activities and events in libraries, such as knit and knatter groups and computer courses. • Reminiscence kits and packs available to borrow which contain a variety of multi-sensory triggers and are particularly beneficial for individuals at various stages of memory loss and those with communication difficulties. • ‘Reading Well Books on Prescription’ – recommended self-help reading for adults on topics such as anxiety and depression. Please have a look at the library website for full details of all services, library opening times and mobile library stopping places and times. Visit the website: www.norfolk.gov.uk/libraries.

Norfolk Libraries’ Reading Well Books on Prescription scheme What is Reading Well Books on Prescription? Norfolk libraries take part in a national scheme called Reading Well Books on Prescription. Reading Well Books on Prescription provides self-help reading for adults on a range of common mental health conditions such as anxiety, depression, phobias and some eating disorders. How does it work? GPs and health professionals can prescribe a book to

patients from the core list that they can borrow from the library. Anyone in the community can also self-prescribe by choosing and reserving books through the library website free of charge. The books have been recommended by experts. They have been tried and tested and found to be useful by others. Visit the website: http://readingagency.org. uk/adults/quick-guides/reading-well/ for further information.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Assistive technology and community alarms Assistive technology services help vulnerable people, particularly older people, to live in their own homes with greater safety and independence. They use a range of technologies that raise an alarm to get help for someone 24 hours a day and so provide help, security and peace of mind. Special equipment can be linked to your telephone system so you can get help quickly if you need it, even if you are unable to speak. For some of the equipment you do not even have to press a button to call for help as sensors will automatically detect things such as floods, carbon monoxide escapes or if you fall. There are different types of assistive technology depending on your needs, from simple battery operated items for use within the home to more complex telecare equipment that links through your telephone to a community alarm service centre. The equipment can help with things like memory issues, mobility or risk of falling, safety in the home as well as supporting carers. Services can be provided for free if you have been assessed as eligible for help although there is a small charge for the community alarm monitoring service if this is used. Alternatively you can purchase the equipment directly. There is a demonstration centre available to view the equipment and speak to a specialist for advice. The assessment is carried out by a company called n-able using skilled and experienced practitioners who are also able to advise you and provide the equipment. For more information on eligibility or to request an assessment contact the Customer Service Centre on 0344 800 8020. For information on the equipment available contact n-able directly on 01603 894120. Community Alarms Access to community alarms is dependent on which District Council you live in and is a service for which there is a weekly (rental) charge. Breckland - Flagship Housing Group Tel: 01362 696175 Broadland - Circle Anglia Tel: 01603 705070 Great Yarmouth - Yare Care Tel: 01493 330369 West Norfolk - Care Line Tel: 01553 760671 North Norfolk - Care Line Tel: 01553 760671 Norwich - Norwich Community Alarm Service Tel: 01603 213700 South Norfolk - Saffron Housing Trust Tel: 0800 917 4680

monitoring. Telehealth enables regular assessment of your condition without the need for you to visit the GP surgery, or clinic. A small touch-screen device is installed in your home so your GP, community or specialist nurse, can check readings of your blood pressure, pulse, weight, temperature, the amount of oxygen in your blood and even your blood sugar levels. These results are transmitted to a secure computer where they can be accessed at the clinic or surgery. Using the information collected through the telehealth monitor, it is possible to detect changes in your condition. These help your healthcare professional respond earlier and make changes to your treatment or medication which may reduce or prevent symptoms from getting worse or lead to a hospital admission. By using telehealth, you and your carer can become more actively involved in your care, and you should experience some improvements in your quality of life and overall symptom management. It could also reduce the number of visits you have to make to the GP surgery or outpatient clinic, and help you to maintain your independence. For more information talk to your GP or community/ specialist nurse.

Flagship Telecare Personal alarm service

Help on hand 24 hours a day Flagship Telecare is a personal alarm service, giving you the freedom to live your life, with the reassurance that help is available at the touch of a button. Individuals at risk from harassment or domestic violence

Pay no set-up fee and

SAVE ÂŁ29 QUOTE P3C13

Physical disability or mental health problems Lone workers

If you'd like to know more, contact Flagship Telecare Team on 0808 178 6000 QUOTE P3C13

ÂŠ Copyright of Tunstall Healthcare (UK) Ltd

Become a friend on facebook

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Telehealth If you suffer from a long term condition, such as heart or lung disease or diabetes, you may be suitable for telehealth

Flagship Telecare Care Choices 1/4 Page.indd 1

Flagship Telecare Michael Chaplin House Station Road Dereham Norfolk NR19 1DA T: 0808 178 6000 (Freephone) F: 01362 656420 E: telecare@flagship-housing.co.uk W: flagshiptelecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

28/11/2013 11:19

We care. We care passionately about helping people who require any type of care equipment whether elderly, disabled or receiving on-going care, whether they are in their own homes, in sheltered housing or in residential homes. Some of our equipment is of direct help to the user, some provides assistance or alerts to carers at home or in residential establishments; in either case you can be assured of our personal service and our commitment to helping keep down the cost of care. Comprehensive range No matter what your care equipment needs, N-able is the only local supplier who can provide a comprehensive range of equipment and service, technical products, service and maintenance and assessment - via qualified Practitioners - for both care homes and individuals. Our range of all care equipment is competitively priced and quality tested for individuals or care establishments. We supply mobility, bathing, all

hoisting (mobile, ceiling track, bath), stair lifts, curved and straight, step lifts all via a detailed quote and simple adaptations such as grab rails. Call or email us our qualified staff are here to help and advise. Our team of assistive technology practitioners can advise on the range of equipment we offer which includes community alarms, bed occupancy sensors, falls detectors, motion sensors, flood detectors, temperature sensors, clocks and phones for the visually or cognitively impaired, video intercoms and a wide range of assistive technology items. Flexibility and choice We do not just stock a single manufacturer’s product range and are happy to source and supply equipment that best suits the user and their living/working environment. Value We are owned by Norfolk County Council, and therefore have a more competitive pricing policy, which means both professional and personal care budgets go further. We are taking a ‘Social Enterprise’ model in our approach, whereby we share our profits by paying back surpluses to our partner organisations to help support people in the Norfolk community.

For all your care needs, call us on 01603 894120 or email us at n-able@ncsgrp.co.uk for more information. 24

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Equipment to aid daily living Before beginning to look around for equipment, it is helpful to be clear about exactly which areas of daily living are becoming difficult and then for each area of difficulty try to pinpoint exactly why things are difficult. This may seem obvious; however, not all difficulties are best helped by equipment and certain items of equipment can be more helpful in certain situations than in others. Taking stock of the situation before you begin to buy any equipment should help you when you talk to a supplier. Common difficulties with daily living activities If you have been told by Adult Social Care that you are not eligible for help from the department, your needs could be relatively straightforward or you do not fit the eligibility criteria. However you may find that you have become a little less physically agile or stiff because of a mild arthritic condition or other reasons. Certain items may help if you have any of the following difficulties:

on your own, you may need and benefit from professional advice. The Norfolk Coastal Centre for independent life in Gorleston is a demonstration centre where you can go and find out about equipment that can help you. Please ring first for an appointment, or they may be able to give you telephone advice. The centre is a partnership between the Red Cross, Norfolk County Council and Great Yarmouth and Waveney CCG, and employs an Occupational Therapist so that you can get good advice about how your needs can be met. Call 0845 054 7181 for an appointment and to get directions. Find out more at the website: www.redcross.org.uk. For more information please refer to the Norfolk County Council website or contact 0344 800 8020 and ask for the booklet ‘Equipment to Aid Daily Living’.

• getting in and/or out of the bath; • getting up from a low toilet; • getting up and out of an easy chair; • carrying things between rooms; • reaching down to put on socks, stockings or shoes; or • turning the taps on/off sometimes and/or generally managing in the kitchen. If you have been told that you might be eligible for help from an Occupational Therapist but must wait for your needs to be assessed, and you have bought equipment

Wheelchairs These can make it possible for you to get out and move around safely, and can also help your carer. If you need a wheelchair for longer than six months and have a permanent disability, talk to your GP. They will be able to refer you to the local wheelchair service for an assessment to find out if you fit the criteria for a wheelchair on longterm loan. If you are not eligible for a wheelchair through the NHS, but would like to borrow or hire one for a short or long period, the following organisations may be able to help: British Red Cross Medical Loan Scheme provide short term wheelchair loan. Tel: 01603 253403.

THP Mobility (formerly The HAND Partnership) provide short term wheelchair loan and long term scooter hire. Tel: 01603 784777. Shopmobility - loans manual and powered wheelchairs and scooters to people with limited mobility so they can shop and use leisure and commercial facilities: King’s Lynn Tel: 01553 770310 Castle Mall, Norwich Tel: 01603 283148 and Chapelfield, Norwich Tel: 01603 753350 Purchasing a wheelchair privately is an alternative option.

Visit www.carechoices.co.uk for further assistance with your search for care

Carers and families If you provide unpaid help or support to a person who has a long-term illness, is frail or disabled or who has a learning disability, mental health issues or substance misuse problem, then you are a carer. The person you care for might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person in order to care for them. The care you provide could include: • help with washing and dressing; • help with eating and preparing meals; • getting about outside; • emotional support and company; and • helping with finances. As a carer you need to think about things like: • the type of help and support that you need to continue caring; • whether you are willing or able to carry on caring; • planning for your future; and • how to meet your own needs and have a life outside of caring. In Norfolk, there is help and support available that will give you information, advice and access to a range of services that are available for carers. This includes: • how to get a carer’s assessment; • how to access services to have a break or provide assistance; and

• equipment to help you in your role. Support is also available in the community - this may be a carers’ group, general information or someone to listen to you and provide either emotional support or practical advice.

Crossroads Care East Anglia Crossroads Care is a leading charity which supports Carers. We provide a Tailor Made Service to meet the needs of Carers and the people they care for at home. Our professional Carer Support Workers can support you and your loved one with: • Regular breaks • Personal care • Companionship • Home help

Our staff know the simple things that matter, they do hard jobs with a smile and take pleasure fitting into your life. www.crossroadseastanglia.org.uk

Call us on 01362 691708

or call your local office listed in this Directory.

Carer’s assessments A carer’s assessment is free and is a supportive measure for you in your role as a carer. It is a chance for you to talk about your needs so you can get the right sort of help to assist you in supporting the person you care for. You may not feel that you need help now but would like to plan for the future. A carer’s assessment gives you the opportunity to: • speak confidentially to a member of Adult Social Care staff; • describe the help you are giving; • talk about how caring affects your life, for example, your health, your relationships with others, finances, employment, training, education and leisure time; • discuss any difficulties you have; • talk about the needs of the person you care for and the services they have or you feel they should have; for

example, equipment and adaptations, home care, day services; and • be given information, advice and other help, for example, what would happen in an emergency, how to get a break and other services, such as Direct Payments. Norfolk County Council can help in a number of ways. We may arrange a service for you and/or can put you in touch with the Carers Agency Partnership (see below) who can help. Sometimes we can help carers through a Personal Budget which is a sum of money so carers can pay for some help to support them in their caring role. To find out more, please contact the Carers Agency Partnership Helpline on 0808 808 9876 or Norfolk County Council Customer Service Centre on 0344 800 8021.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Carers Agency Partnership (CAP) There are many organisations in Norfolk providing services designed to make life easier for carers but it can be difficult to know who to contact for what. That is why, since 1st July 2013, a new menu of services is being provided through the Carers Agency Partnership, known as CAP, commissioned by Norfolk County Council and the Norfolk Clinical Commissioning Groups. What do we mean by ‘carers’? A carer is anyone who spends a significant proportion of their life providing unpaid support to a relative, partner or friend who is ill, frail, disabled or has a mental health issue or substance misuse problem. Who is providing the services? The services are provided via eight very experienced and local carers’ organisations who are working together as the Carers Agency Partnership (CAP), led by Crossroads Care East Anglia. The partners are Age UK Norfolk, Norwich and Central Norfolk MIND, Great Yarmouth and Waveney MIND, West Norfolk MIND, Norfolk Carers Support, West Norfolk Befriending and West Norfolk Carers and we work in partnership with the Carers Council for Norfolk.

What services are available? CAP is the one-stop shop for: • information and advice; • one-to-one support; • short breaks; • groups; • befriending; • grants; • signposting; and • emotional support and access to much more. How is the service accessed? Via a one-stop Helpline which is open 9am to 5pm Monday to Friday and 10am to 2pm on Saturdays. You can refer directly to the service or access the service in several ways: • The Helpline number is 0808 808 9876, which is both free and local, or access the service via: norfolkcarershelpline@crossroadseastanglia.org.uk • The website: www.norfolkcarersinfo.org.uk • Via Facebook: Norfolk Carers Information • Via Twitter: @nflkcarersinfo

Young carers and young adult carers Young carers are children and young people up to the age of 18 whose lives are affected by caring. They might be caring for a parent, sibling or other family member who may have a long term illness or disability, mental health issues, learning disability or misuse alcohol and/or drugs. Young adult carers are carers aged 16-24. Like young carers, young adult carers’ lives are affected by caring, but are further affected by the transitions which all young people make as they become adults. These include transitions to further or higher education and employment as well as the physical and emotional transitions which occur at this age. Many young carers and young adult carers are not recognised, or are ‘hidden’. Children and young people will almost always choose and wish to take a role in caring for their loved-ones, but it is important that this should be a real choice and that a child or young person’s caring responsibilities do not become excessive or inappropriate. Understandably, carrying out caring responsibilities can result in young carers becoming physically or emotionally tired. This can have a knock-on effect on their school or college work, their relationships with friends or their ability to engage in hobbies and leisure activities. Young carers can

feel isolated from other children and young people and find it difficult to balance their own needs and those of the person they’re caring for. A range of services and support exists to help families in Norfolk. Parents are encouraged to share information about the caring responsibilities carried out by children and young people. This will enable workers to look at identifying additional support for the adult which will reduce the need for excessive or inappropriate caring by their children, or to provide additional care to ensure that the needs of the young carers and young adult carers can be met. You can find details of current services provided to young carers in Norfolk by visiting: www.norfolkcarersinfo.org.uk/en. If you want to know more, call the Norfolk Carers Helpline on Freephone: 0808 808 9876 Textphone: 01603 413957 between 9am and 5pm from Monday to Friday and on Saturdays from 10am to 2pm. (Calls may be monitored for training purposes.)

Visit www.carechoices.co.uk for further assistance with your search for care

Leaving hospital First steps When leaving hospital, you may need the help of Adult Social Care. With your consent, hospital staff will contact the Hospital Social Work Department. A member of the Hospital Social Work team will discuss your needs and options with you, involving your family, carer and representative if you wish. The assessment will consider how best to help you: • return home to live independently, with support services such as home care or specialist equipment if necessary; and • return home after short-term rehabilitation or care at another hospital or appropriate accommodation, which we will try to make as close to your home as possible. We aim for your stay in hospital to be only as long as is clinically necessary. A plan will be put in place as soon as possible to avoid you staying in once you are well enough to return home or to other accommodation. It may take some time for your care, equipment or adaptation of your home to be arranged. It will not always be possible to wait in hospital until these services have

been arranged, so you may have to move to alternative accommodation while you wait – usually a nursing or residential home. If it is the case that you need time to adjust and recover after an illness, a temporary stay in accommodation with 24 hour care can be arranged until you are able to return home or you make a decision on what care you need. Any charges for care will be explained to you by your care assessor. However, you will not be charged more than you would be paying for the service you are waiting for.

Looking

for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

British Red Cross The British Red Cross provides short term care and support in the home for people after an accident or illness, giving them the confidence to continue their daily lives. The service helps thousands of people every year following a short stay in hospital. Similarly they are there to prevent unnecessary hospital admissions by providing extra support and care at home.

The contact details are: Queen Elizabeth Hospital - 01553 613613 ext 2721 James Paget Hospital - 01493 452080 Norfolk and Norwich Hospital - 01603 288320

Norfolk First Support This service provides intensive support in your own home for up to six weeks. If, for example, you have been in hospital and need support when you return home, Norfolk First Support is there to help you regain as much independence as possible. After an initial assessment of your needs, the Norfolk First Support team will work with you to develop a personalised plan designed to help you regain the skills and confidence to remain independent in your home. Who can get assistance from Norfolk First Support? • older people;

• people with physical illness or disabilities; • people with learning difficulties; and • their carers. How much does it cost? We will discuss with you how much Norfolk First Support care you need and if you are assessed as eligible for this reablement service, then it is provided free for up to six weeks. Our aim is to help you remain independent in your own home avoiding costly, long-term support. Contact 0344 800 8020 for more information.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

NHS Continuing Healthcare NHS Continuing Healthcare is provided solely by the NHS if you have extensive healthcare needs. This is free of charge, wherever it is delivered and can be provided in any setting. This could mean in your own home or a care

home. For more information and a leaflet please refer to www.nhs.uk/carers/direct/guide/practicalsupport/ pages/nhscontinuingcare.aspx.

Moving to a care or nursing home While we always strive to help people return home, this is not always possible. If long term decisions have to be made about moving to a care home, we will ensure that we talk to you, your family, and your carer or representative. We will make sure that: • clear advice and guidance is offered to help you make the right decision about the home of your choice; • that if there is no vacancy in your preferred home, we will find a suitable home for you until a place becomes available (an extended stay in hospital is not possible as other patients need urgent medical care); • if you are placed in an interim home, your care needs will be reviewed and you will be given more time to consider your future; and

• a social worker will help you in moving to your first choice home as soon as possible. For more information on care homes, please see page 32.

Moving from an acute hospital to a community hospital When leaving an acute hospital – such as Queen Elizabeth, James Paget or Norfolk and Norwich University Hospitals – you may need a period of rehabilitation in a community hospital or NHS funded nursing home bed. In this case, you will be given the first available bed in

an appropriate unit, although this will not necessarily be closest to your home. When you are fit to leave, we will help you return home with support to live safely and independently.

Other help, advice and services Hospital ward staff and social workers are here to help you, so you can ask them about any extra support, advice or services that you think you may need. Patients over 65 can speak to Age UK Norfolk, which provides free, confidential information, advice and advocacy on a number of issues. This includes health and social care, and moving into a care home. You can contact the organisation on 0300 500 1217 (Monday to Friday, 10am to 4pm). If you need to explore the options open to you, a member of the advocacy team will be able to visit you in hospital. Age UK Norfolk and Age UK Norwich are currently offering advice in the Norfolk and Norwich Hospital on

Tuesday, Wednesday and Thursday afternoons. They are visiting wards from 2pm until 4pm then in the restaurant from 4pm until 5pm. You can also contact our Customer Service Centre: • for social care information and advice; • to find out about the support we can offer; • to access services; • for leaflets in different formats or languages; and • for urgent help. Tel: 0844 800 8020 Email: information@norfolk.gov.uk

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Housing with care Local schemes Housing with care is for people who are no longer able to live at home. You should have a care and a housing need to be eligible for the scheme. Housing with care schemes are run as a partnership between district councils, housing associations and Adult Social Care, and a tenancy is offered to people through an allocation process which all agencies are involved in. Each scheme is different, but all schemes offer selfcontained flats, with some flats which have been designed for couples, there are also some flats within certain schemes that are suitable for people with dementia. There are lots of communal areas and fully accessible gardens. There are restaurants on site which can provide three meals a day if required but the emphasis is on choice and people can decide whether they want to use this facility. There is always a responsible member of staff on duty 24 hours a day to provide care and support. Every tenant has a care plan, which is written along with their involvement and if they wish, their families. The care plan explains what they need help and support with.

Tenants are encouraged to get involved in activities and all aspects of life within their housing with care scheme, as are their families. But people can choose how much time they want to spend in their flat and which activities they want to join in with. Schemes can be found at Aylsham, Costessey, Cromer, Diss, Downham Market, Gorleston, Great Yarmouth, Holt, King’s Lynn, Lakenham, Loddon, Sprowston, Swaffham, Thetford and Wymondham. For further information and help, call this Directory’s independent helpline on 0800 389 2077.

Specialist Live-In Care Provider

You can stay in your own home with confidence

knowing you have support from one of Purely Care’s live-in care workers or housekeepers.

24-hour live-in care v Long term conditions v Dementia v Palliative care

v Multiple Sclerosis v Spinal injuries v Carer’s breaks

Tel: 01603 407707 www.purelycare.co.uk

Live-in care offers an alternative to residential care and is the perfect solution for those people who prefer to stay in the comfort and familiar surroundings of their own home. A live-in carer will provide the assistance and support necessary to continue with your chosen lifestyle in your own home with your pets and treasured belongings and also provide the security of having someone living with you.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sheltered housing Sheltered housing is adapted accommodation for older people which is generally linked into an alarm system. Low level help and support is provided. Units are generally unfurnished and there are over 6000 sheltered housing units to rent throughout Norfolk.

For more information contact your local district council or look on the Norfolk County Council website: www.norfolk.gov.uk or call this Directory’s independent helpline on 0800 389 2077.

Housing and support for younger adults There is a range of options available to provide support for people to live at home. Some of these include: • Continuing to live with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby. • Moving into supported living – This can either be in shared or single accommodation with support provided according to your needs. If you have had an assessment from Adult Social Care and are found to be eligible for services, you have a choice about how your service/ support is arranged . • Renting a place – You could apply for social housing through your local district council. They provide social housing which is prioritised according to need, each district council has its own application system with its own eligibility criteria. Contact your local district council for more information. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements or contact a letting agency who should be able to help you find rented accommodation that suits your needs and budget. You might be eligible for Housing Benefit, if you’re entitled to it, this could reduce the rent you have to pay, contact the district council for more details on how to claim. • Buy your own home – Can you afford it? Are you able to live on your own? You could think about ‘part buying’ and ‘part renting’ a place from a housing association.

When living independently you may require adaptations around the house, which means that you are able to live as independently as possible. New homes that have been built since 1999 should be fully accessible to disabled people. However, if you choose an older home, there are a number of adaptations that could make it easier for you to use. These include wider doorways; a downstairs toilet; bathroom equipment including handrails, a walk-in bath; electronic bath seat; kitchen adaptations including lower working surfaces; lower level light switches; easy-to-use controls for heating; a stairlift; security intercom at the front door and ramp access to the garden. You should also think about the general access to your home. You can choose housing that’s specially adapted already to meet people’s needs. There are organisations that specialise in providing this sort of accommodation including Livability (formerly John Grooms) and the Accessible Property Register. Orbit Help To Buy Scheme Tel: 03458 502050 Web: www.orbithelptobuy.co.uk Livability Tel: 0207 452 2000 Web: www.livability.org.uk Accessible Property Register Tel: 0774 911 9385 Web: www.accessible-property.org.uk

• Getting support to improve or adapt your home to better suit your needs – Home Improvement Agencies assist older people and other people with disabilities to live as independently as possible with support to make the home environment warm, safe and secure. Services may include advice, assistance with grants and help with the process of adapting, repairing and improving your home. There are six services covering Norfolk and their contact details are given in the local contacts section on page 44.

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes Residential care There are two types of residential home: • Care homes (personal care only) If you are finding it increasingly difficult to manage at home or in the community and would like greater security and care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but if your capital and savings are more than £23,250 you will need to pay the home directly. • Care homes with nursing If you think you have particular health needs which can only be met by a nurse, then you may need nursing care in a home. You will need to be visited by a Care Assessor or a registered nurse to determine what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

important that you get your nursing determination done before you go into the care home. Although the NHS may fund the nursing element, you will still need to make a contribution towards the other care costs. If your savings and capital are more than £23,250, you will need to pay the home directly for the full cost of the care less the part funded by the NHS. For information on how to contact the nurse case management teams for your area, please contact your local Patient Advice and Liaison Service, details of which are on page 44. Alternatively, for further information and help, call this Directory’s independent helpline: 0800 389 2077. For more information on paying for care, please see page 36.

If a care home providing nursing care is the best solution for you, your Care Assessor will give you information to help you find a home which meets your care requirements. If appropriate, a specially trained nurse will assess your nursing needs to determine what level of nursing care the NHS will fund. The cost of the nursing care part of your fees is paid by the NHS to the home. It is

Out of county care options Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is council-funded, your home county local authority is still responsible for your care fees subject to your financial assessment, even if you choose a care home in another region.

The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision.

Search online for the right care

Publications

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist Home 1 Home 2 Home 3

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First impressions

1 2 3

• Are staff warm, friendly, polite and respectful? • Do the residents seem happy, active and sociable? • Does the home feel homely and welcoming? • Is the home fresh, clean and comfortably furnished?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and arrange your own room? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Can you control the heating in your room? • Can you lock your room/secure place for valuables? • Is there a separate dining room? Bar? • Are there both adapted showers and baths? • Does the home have the right adaptations and equipment to meet your needs? • Are all areas safe and accessible (eg for wheelchair users)? • Is there adequate provision for sight or hearing difficulties? • Are the grounds/gardens attractive and/or quiet?

Life within the home • Are there any rules and restrictions (eg going out, returning)? • Can you choose when to get up and retire every day? • Are residents involved in decisions on life in the home? • Can you make and take calls in privacy and comfort? • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance (eg are places of worship nearby/is there a prayer room)? • Can you handle your own money?

• Does a hairdresser/chiropodist visit? • Does the home provide its own transport? • Do staff have appropriate language skills/ knowledge? • Are the staff formally trained? • Is there an adequate number of staff on day and night? • Are visitors welcome at all times? Can they stay overnight? • May your visitors join you at meals? • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs (eg Black and Minority Ethnic diets)? • Can you have snacks or drinks at any time? In your room? • Can you continue to pursue your hobbies? • What activities and entertainment are organised? • Are outings and holidays arranged? At what costs? £.................... £.................... £....................

Fees and contract terms

1 2 3

• How much are the fees? Do they cover all the services available? • Under what circumstances will the fees alter? • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures clearly spelt-out?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care

Specialist care Learning disability The Norfolk Learning Disability Service is a partnership between Norfolk County Council Community Services and NHS Norfolk Community Health and Care. We provide support and advice for people with a learning disability in Norfolk. Our philosophy is based around the belief that people with a learning disability should have the same opportunities as anyone else to lead full and normal lives. We assess the social care needs of individuals aged over 18 years in line with Fair Access to Care Services criteria. We also provide information about the support, facilities and opportunities people can use in the community in line with the Valuing People Now Policy. Access to health aspects of the service should be the same as other NHS services. The service works to implement the Joint Commissioning Strategy for Adults with a Learning Disability 2010-2015 which follows the Valuing People Now Policy, which aims to give individuals ‘more choice,

more control and more independent living’. The strategy aims to: • ensure people with learning disabilities receive the healthcare they need and the support they want to live healthy lives; • support more people, including those with more complex needs, into paid work; • ensure people have the choice to form relationships, become parents and continue to be parents; and • give people opportunities to study and enjoy leisure and social activities. A significant change affecting people with learning disabilities is the growth of Self-Directed Support and the use of Personal Budgets. This puts them and their carers at the centre of how they choose their support. Personal Budgets are explained further on page 36.

Dementia care The initial point of contact to access services is your GP or for support to live at home or finding out more about moving to a care home you can contact social care services at Norfolk County Council on 0344 800 8020. There are also many voluntary sector organisations providing information and support for people concerned about dementia, and those diagnosed with dementia and their carers. More information is available from the website: www.alzheimers.org.uk. Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the

nature of your condition and advise whether treatment is possible. Some dementia-like symptoms (cognitive impairment) can be caused by a range of emotional, physiological and physical ailments. It is important that reversible dementialike symptoms are investigated before seeking a diagnosis of dementia. To obtain a diagnosis of dementia, your GP may refer you to a specialist, such as a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an Occupational Therapist with a special interest in dementia care.

Healthcare Resource Management

Specialist in staffing solutions for learning difficulties and mental health settings. Also a bespoke service for setting up person centred services for clients with learning difficulties and mental health issues that are using personal budgets. Covering all of East Anglia.

0845 034 7758 | www.quartzhealthcare.co.uk Suite F24, Drayton Old Lodge, 146 Drayton High Road, Drayton, Norwich NR8 6AN

Two Acres is set in large landscaped gardens in Taverham, Norwich. The home specialises in dementia care, providing nursing and continuing care for older people with dementia.

Two Acres Nursing & Residential Home

212-216 Fakenham Road, Taverham, Norwich NR8 6QN Tel: 01603 867600 Email: info@twoacres.co.uk

The home provides proactive, quality care and has its own training centre on site. It has also held I.I.P award for the past nine years

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia care: support in the community A range of community care services are available to support people at home. Adult Social Care for example, can provide access to a range of services to support people at home and to access their local community. You can ask Norfolk County Council Adult Social Care for an assessment of your needs to help find out what support

may be available to you and whether or not you will need to contribute to the cost of your support. (See page 36 for information about paying for your care.) If you are paying for your own care then Adult Social Care can still assist you with an assessment of your needs and can advise or assist you in organising services.

Dementia care: care homes If the time comes when remaining at home is no longer viable, the benefits of residential or nursing care may be considered. There are many homes which specialise in providing care for people living with dementia. When you visit a home ask if they are registered to care for people living with dementia. Ask to have a look around and use the checklist below to help you ask questions about the type of care provided. A good care home will be comfortable,

Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 33. Residents The best indication of a good home is that the residents appear happy and responsive. • Are there rummage boxes around the home to stimulate residents? • Is there good interaction between residents and staff? Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: • There is adequate signage and cues for different parts of the home such as dining room and bathroom. • The home’s policy about locking external doors. • Is there a safe garden area available? Bedrooms You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. Activities Residents should be stimulated without feeling stressed. • Are reminiscence activities available? • Are residents able to compile memory boxes? • Do staff compile life story books including photographs and mementoes?

clean and well lit. There will be easy to understand signs to help people to find different rooms and space for walking around and things to do. Staff will treat people as individuals and help them with choices, so look at how staff interact with people. Ask about meal choices and whether activities are organised to suit what people like to do. Many organisations such as the Alzheimer’s Society and Age UK have information and factsheets with advice for people choosing a care home. © 2014 Care Choices Ltd

Meals Meal times can play an important part of the day. • Do meal times appear to be a relaxed and enjoyable experience? • Do staff approach support at meal times in a flexible manner? • Is there a variety of food available throughout the day (eg finger food)? Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. • Do they have any training and experience in dementia care? • Will the person with dementia have a member of staff particularly responsible for their care? • Is there a member of staff you can talk to about your own worries about the person with dementia? • Do staff follow an individual and person centred approach to providing care? Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. • Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way? • Is there a full assessment at home before a resident is admitted?

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Mental health Primary care: mental health Mental health issues affect one in four of the UK population at some point in their lives. There are many activities and interventions that can help with these issues which can be provided in a community setting in addition to pharmaceutical interventions. Services such as the Norfolk Wellbeing Service sometimes known as Improving Access to Psychological Therapies (IAPT) - is a community-based Primary Care Mental Health Service that is designed to improve the mental wellbeing of the population of Norfolk. To access this service you can self-refer over the phone or through the website below. In addition, you can speak to your GP who will then refer you into the service. Further information can be found at the website: www.readytochange.org.uk.

care setting, or whether you should be referred to the secondary mental health services. The local NHS mental health service provider is the Norfolk and Suffolk Foundation Trust. They provide an integrated health and social care service. Your needs will be assessed under the Care Programme Approach and a care plan will be devised to meet your needs. This will include the support you need to live your life in the community such as, personal care and one to one support, access to work and community services. Information on mental health and local services can be found on the websites: www.nmhft.nhs.uk or www.heron.nhs.uk.

Secondary care: specialist mental health Serious mental illness affects one in six of the UK population at any one time. Your GP should be your first point of contact if you have mental health issues. He or she will consider whether they can provide the help and treatment you need from staff who work in the primary

Paying for care Personalisation The Government has given an unequivocal commitment to making personalisation the cornerstone of modernised public services. This means that people will have much

greater choice and control about how their social care needs are met and delivered.

Self-Directed Support Self-Directed Support is a process by which you are offered choice and control in order to meet your social care needs such as help with your personal care and your day to day living. Everyone who is eligible for social care will have a Personal Budget. There is no obligation for people to manage their Personal Budget themselves, and a range of options are available to help plan and arrange suitable care for each individual. In some cases individuals may ask the council to arrange care/services on their behalf. Your care assessor will be able to tell you what this will mean for you personally.

How does it work? First, your needs are assessed. If you are assessed as being eligible to receive help you will be provided with a Personal Budget. You then draw up a support plan which outlines the care that you need in order to meet your assessed and eligible social care needs. You can ask someone (i.e. a relative or care assessor) to help you with this. The support plan will say who will provide the support you need, how much it will cost, and how it will be arranged and managed. What’s different? The important difference is that the Personal Budget offers flexibility.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Direct Payments A person can choose to take some, or all, of their Personal Budget as a Direct Payment. A Direct Payment is a cash payment paid into a person’s bank account that can be used to pay for care. Direct Payments can be made to: • people aged 16 or over who are in need of social care services; and • people with parental responsibility for disabled children. Carers aged 16 or over may have a Direct Payment for a specific carer’s service following a carer’s assessment even if the person for whom they care declines an assessment or service. What is the point of Direct Payments? The aim of a Direct Payment is to give more flexibility in how services are provided. People have greater choice and control over their lives and are able to make their own decisions about how their care is delivered. Following an assessment, or reassessment, you can now choose whether to have services arranged by the council or to have a Direct Payment. What am I allowed to spend the money on? You can use the money to employ a personal assistant or you can use an agency to provide staff for you. Or you can ‘mix and match’ and have some of your support arranged

by the council and take some as a Direct Payment. You must use the money as agreed in your support plan to meet your social care assessed needs. You cannot use this money for anything that is illegal, anything that could bring the council into disrepute, anything that could be provided by a health professional or to pay for your day to day living expenses (e.g. food or rent). What else do I need to know? You will need to open a separate bank account to have the money paid into and send Norfolk County Council a monthly bank statement from this account. There are some organisations that can help you manage your Direct Payments. Direct Payments are not a social security benefit. They do not affect any means tested benefits you are entitled to and are not taxable. What happens if my circumstances change? Your care assessor should review your assessment at least annually. This will provide you with a regular check on how well your arrangements are meeting your needs. If at any time, you feel your circumstances have changed or that costs have increased, you should contact your care assessor to request another assessment. If you wish to apply for this service or ask for more information, contact Adult Social Care.

Self-funding advice Paying the full cost of care yourself - being a ‘self-funder’ Even if you know you will have to pay for it yourself, if you need care in your own home or are considering moving into residential care, you still qualify for an assessment by Adult Social Care. The assessment will identify your needs including those that may be eligible for support from the local authority. Also, if you expect your capital to fall below £23,250 as a result of paying for care, Norfolk County Council may then help you with the cost. (See page 38.) If you are moving into residential care, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and • your income is not enough to meet your care home fees.

Adult Social Care will help with the cost during the first twelve weeks of permanent residential care, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period. Deferred payment agreements After the twelve-week property disregard period, Norfolk County Council may be able to help you whilst your property is being sold. We will charge any financial help we give against the value of your home. This means we will take back the amount we have paid once your property has been sold. Until your property is sold, you will be expected to make a part-payment every four weeks based on your weekly income. Once the property is sold a review will take place to determine whether or not it is appropriate for you to make private arrangements to pay the home direct. If this is the case, you will be advised of the date you should start to pay the home from. It may affect your entitlement to Pension Credit if your >>

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Self-funding advice continued >> property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP). Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £53.00 a week if you need care by day or night, and at the higher rate of £79.15 a week if you need care during the day and night. Everyone who needs care over the age of 65 can, and should, claim Attendance Allowance. If you are paying the full cost of residential care, with or without nursing care, you will be entitled to the higher rate. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled, following an assessment, to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £109.79 a week for the standard rate and is paid directly to the home. Third party payments for care home fees Some care homes and care homes with nursing charge fees that are higher than the maximum amount Adult Social Care can contribute. If Norfolk County Council is contributing towards your care home fees and you choose to move into a home which charges a higher fee, the difference between the two amounts must be paid for by a third party, usually a relative or a charity. Third party payments are sometimes referred to as ‘top-up’ payments. Please note, this amount will be charged in addition to your assessed contribution. As the name suggests, this payment must be made by someone other than yourself or Adult Social Care. The general rule is that you cannot use your own money to fund a third party payment. However in certain specific circumstances you may make a third party payment from your own funds. These are: • when you are eligible for the twelve week property disregard (see page 37); or • where Adult Social Care has agreed to a deferred payment until your home is sold. If you top up your care home fees after the first twelve

weeks of permanent care you can also defer payment of the top-up fees until your home is sold. We recommend that you seek independent financial and legal advice if you are considering these options. If you need further advice about how a top-up to your care home fees might be arranged please discuss this with your care manager. If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Adult Social Care, before the contract with the home is signed. They must not pay the home directly. In signing the contract with Adult Social Care, they must also confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels. If a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then a third party payment can become due. Equally you may move to a smaller room which no longer requires a top-up or a lesser amount to be paid, this would result in the top-up being cancelled or reviewed. Running out of money whilst in care If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Social Care well in advance that this is going to happen. We will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). We will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount we, and you, will pay towards your care. If you cannot find someone to help you meet the extra cost, you may have to move to a home within Adult Social Care’s funding levels. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice about the various options you may have before committing yourself. For further information and help, call this Directory’s independent helpline on 0800 389 2077.

NB The figures quoted here are likely to change during the life of this Directory. After April 2014, please check with Adult Social Care for up to date data. Before you sign any contract the home should give you written details of all the charges it intends to make in its ‘Statement of Purpose’ document. If there is anything that is not clear or which you do not understand, you should ask for advice.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What will you have to pay for your care? Do you have more than £23,250 in capital and savings? What is ‘capital’? The value of your home is included in the assessment of your capital unless one of the following still lives there: • Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner); or • A relative who is over 60 or disabled; or • A child under 16 who you, or a former partner, are responsible for. The value of any land or property that you own but do not live in may also be included as capital in your financial assessment. If the answer is no: Adult Social Care will contribute financially towards your care costs after we have carried out an assessment of your care needs. How much? You will need to ask Adult Social Care for an assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Adult Social Care will also make an assessment of your financial situation. This determines how much we will pay and how much you will have to pay. Your choice of care home will be limited to those that accept Adult Social Care’s funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. Please refer to the section ‘Running out of money whilst in care’ and the section ‘Third party payments for care home fees’ on page 38. If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250. This will be included in your financial assessment and will be in addition to any income you are receiving e.g. State Benefits, Occupational Pensions, etc. If the answer is yes: Ask Adult Social Care for an assessment – telephone 0344 800 8014. Any care homes you consider must be able to meet your assessed care needs. If, apart from the property you were living in, your savings are less than £23,250, Adult Social Care can help with your care costs for the first twelve weeks. After this time you may be eligible to enter into a Deferred Payments Agreement until your property is sold, explained on page 37. Please refer to the information above about Deferred

Payment Agreements or for further information please refer to the booklet ’Thinking about Residential and Nursing Home Care Money Matters’. WHATEVER YOUR CIRCUMSTANCES: Remember: • It is just your own financial circumstances that are assessed, not your partner’s. • Your assessment will be made up of two elements; a care needs assessment and a financial one. • A nursing home will generally be more expensive than a residential home. Consider claiming: • Income support (if you are currently receiving Severe Disablement Allowance (SDA) and/or Incapacity Benefit). • Employment and Support Allowance (ESA). • Pension Credit. • Savings Credit (if you are over 65). Definitely claim: • Attendance Allowance, worth either £53.00 or £79.15 a week depending on your care needs (as long as your capital is more than £23,250 and you are paying the full cost of your care). • Personal Independence Payment (Care)*, worth either £53.00 a week or £79.15. This is paid if you are aged under 65 and your capital is more than £23,250 and you are paying the full cost of your care. • Personal Independence Payment (Mobility)*, worth either £21.00 or £55.25 - if you are aged under 65 and regardless of your level of capital. Please note this allowance is totally disregarded in your financial assessment. * Personal Independence Payments (Care and Mobility) replaced Disability Living Allowance (Care and Mobility) and will be paid to new claimants only. From 28th October 2013, people getting Disability Living Allowance (DLA) and aged 16 to 64, will be invited to claim Personal Independence Payment (PIP) instead of DLA if: • they report a change in their care or mobility needs; or • a child on DLA is turning 16 (unless they are classed as terminally ill); or • an existing DLA award is due to end on or after 17 March 2014. If however, the award is due to end before 17th March, people can reclaim their DLA. The letter from the >>

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What will you have to pay for your care? continued >> Department of Work and Pensions should explain which they can claim. It is important to remember that there is no automatic transfer to PIP, it must be claimed. DLA claimants can choose to claim PIP from 28 October 2013 in some cases. The Government’s plan is that from October 2015 to 2017, the remaining people on DLA aged 16 to 64 will be told their DLA is coming to an end and will have to claim PIP instead. When you are selected for transfer you will be contacted and told that you must make a claim for PIP or your benefit will stop. You will have 28 days from the date on the notification letter in which to make your initial claim by telephone, or complete your paper claim form and return it to the DWP.

Contribution of £109.79 a week depending on your assessed care needs. • If eligible for Continuing Healthcare and your primary health needs require nursing care then you will be offered a nursing home place and the fees will be met in full by Continuing Healthcare. Always seek advice: • If you are paying the full cost of your care and have savings, then you should seek independent financial advice to maximise any investment returns. • Norfolk County Council also has a team of Financial Visiting Officers and a Welfare Rights Unit who are happy to assist with advice on benefits and the charging policy. For more information about what Adult Social Care will pay towards care costs, telephone 0344 800 8020.

Moving into a nursing home? • You may be eligible for the NHS Nursing Care

Some of the figures mentioned here may change in April 2014. Check with Adult Social Care after this date for up to date data.

Care funding information for older people Management (CAM), a provider of specialist financial planning products. In such instances there may be some charges for this service depending on the customer’s requirements. For further information about CareAware or Care Asset Management you can visit their websites at www.careaware.co.uk and www.careasset.co.uk. You can also contact CareAware on the freephone helpline number 0808 208 9991 or email norfolk@careaware.co.uk.

Norfolk County Council is working with CareAware, a non-profit making public information and advisory service specialising in issues relating to planning long term care funding for older people, to provide a funding information service. CareAware’s service has no cost, charge or obligation for the customer or their family. In instances where people need a greater level of financial planning support, CareAware will ask the customer if they wish to be directed to Care Asset

Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. CQC will hold and publish up to date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s

report can be seen on the CQC website: www.cqc.org.uk. The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk. The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

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Comments, compliments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be difficult for you. Providers are required under the essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it. • You should initially contact the registered owners of the service. They have a duty to respond to any complaints made.

• If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page above for contact details. • If Adult Social Care have arranged and funded your care, another option is to complain to your social worker/care manager or the complaints officer: Compliments and Complaints Manager FREEPOST IH 2076, Norwich NR1 2BR Tel: 0344 800 8014 Email: complimentsandcomplaints@norfolk.gov.uk • You can also call in person at County Hall, Martineau Lane, Norwich NR1 2DH or visit the website: www.norfolk.gov.uk/complaints • If the NHS has funded your care, you can contact: Customer Services Department Lakeside 400, Old Chapel Way, Norwich NR7 0WG Tel: 01603 257243

Palliative and end of life care What is palliative care? Palliative care refers to the services provided for people affected by a life-limiting illness when there is no cure for an illness, to try to make the end of a person’s life as comfortable as possible. This will include relieving pain and other symptoms whilst providing psychological, social and sometimes spiritual support to the person who is ill and to their carers and family. Patients can receive palliative care in their own home or a preferred place of care (such as a hospice, nursing home or hospital). Patients and their carers should talk to their GP, District Nurse or hospital doctor about their needs. What is end of life care? End of life care is an important part of palliative care and usually refers to the care of a person during the last year of their life. Some people who are nearing the end of their life will be eligible for funded healthcare called ‘continuing healthcare’ and there is a fast-track assessment process to provide a quick response to assessing these care needs. See page 29 for further details.

Our plan to help people with palliative and end of life care needs Norfolk has a plan for how to care for people affected by life-limiting illnesses which is called the ‘Norfolk Joint End of Life Care Strategy’, which is based on the National End of Life Care Strategy (DH 2008), it is a five year plan that aims to improve care for someone nearing the end of their life. The overall vision is for people to be able to have: ‘The care they want, where they want and when they want, during their life and after death for themselves and their family/ carer(s), delivered by competent, confident professionals’. Services will be changed and developed to ensure that: • palliative and end of life care needs are identified and assessed; • care and support services for people are co-ordinated well; • everyone has the opportunity to complete an advance care plan. This plan is designed to help people prepare for the future and gives them an opportunity >> to think about, talk about and write down their

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Palliative and end of life care continued >> preferences and priorities for care at the end of life; • those near the end of their life are able to choose where they would like to be cared for; and • carers are supported. Talking about death and dying There is a website designed to raise awareness of end of life issues and break down taboos about death while encouraging people to plan for their future. The ‘be ready for it’ website, (www.bereadyforit.org.uk), has been created by the Norfolk and Suffolk Palliative Care Academy. It encourages people to plan for their future (whatever their age) by talking to their friends, family or carers about their wishes at the end of their lives. By discussing the options at an early stage, the aim is to help people make the right choices about their care, place of death and funeral. As well as helpful checklists

which make it easier for people to plan for their own or someone else’s death, the site also brings together a host of information to help when somebody has died, such as guidance about legal requirements and how to register a death. People can also share their stories, create a bucket list of things they wish to do before they die and access support from a range of charities. The Norfolk and Suffolk Palliative Care Academy is a group of individuals and organisations which are working together to improve palliative care education and training and, ultimately, patient care. Its aim is to give patients more choice at the end of their lives, provide more support for carers and increase transferable skills so that staff can deliver care in all areas more effectively. Visit the website www.academycare.org.uk for further information. ‘Help when you need it most’ Directory ‘Help when you need it most’ is an online resource for anyone living in Norfolk and Waveney who has or is caring for someone who has a life-limiting illness. Visit the website www.heron.nhs.uk/SpecialistDirectories.aspx (Click on the ‘Help when you need it most’ link). The initial point of contact for services and support is either through your GP or by calling Norfolk County Council on 0344 800 8014.

This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care, accommodation, funding and rights. A personalised report can be generated for callers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing

and funding. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Safeguarding adults Most adults in Norfolk including older people, those with physical or mental illness, learning disability or other special needs, live their lives comfortably and safely. They do this either independently or with assistance from professional carers, relatives, family and friends or volunteers. Some people may find it more difficult to protect themselves from harm (abuse). The abuser is often someone they know and it can happen anywhere. There are many types of abuse, including physical, sexual or emotional abuse; financial or domestic abuse or neglect or acts of omission. You can find out more in the Safeguarding Adults leaflet available from Adult Social Care.

Adult Social Care in Norfolk has a lead role in protecting vulnerable adults from abuse and work closely with the Police and other partners to identify and investigate all allegations of abuse. If you feel you are being abused, or know a person you believe is at risk then it is important to tell someone. You can contact Adult Social Care on: 0344 800 8020. They will take your concerns seriously and will work with you and others to make sure everyone is safe.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Norfolk Independent Care (NIC) The voice of independent care providers, NIC represents and advocates for independent and voluntary providers who deliver services across social care. All care providers in Norfolk are members and receive the benefits of membership. NIC’s board consists of sector experts providing strategic direction to develop a vibrant and sustainable social care market. Experts represent home care agencies, care homes with/ without nursing, providers of care to those with mental health needs, learning difficulties and day care. NIC works closely with Norfolk County Council, Clinical Commissioning Groups and Health Trusts to represent care providers’ views and promote the interests of members and influence the decision-making that shapes the future of the

county’s care services. By working with key partners to deliver the practical support care providers need to remain sustainable, NIC aims to deliver the care services required by the people of Norfolk. NIC organise and bring together providers, commissioners and key stakeholders at the Norfolk Care Conference, the best attended county care event in England and celebrate the sector’s excellence and innovation through the Norfolk Care Awards. Progress House, Plantation Park, Blofield, Norwich NR13 4PL Tel: 01603 712250

Useful contacts Norfolk County Council is not the only provider of social care services. In fact, more and more of the services we provide to people are arranged or commissioned via organisations in the private or voluntary sector. Our Community Services Directory is a good source of information about the different types of services and support available to people in Norfolk. Many different organisations can also give you advice and information about social care and other related issues. Some of these also provide advocacy. Advocacy is helping you to say what you want to, supporting your rights or acting on your behalf. We are improving our Norfolk Directory on the internet, so please do consult this, too: www.norfolk.gov.uk.

Carers Crossroads Care is Britain’s leading provider of support for carers and people they care for. It works with over 43,000 individuals and their families, helping carers to make a life of their own outside caring. Helpline: 0808 808 9876 Admin: 01603 405665 Web: www.norfolkcarersinfo.org.uk Norfolk Carers Helpline Essential information for carers in Norfolk. PO Box 154, Norwich NR3 4EZ Tel: 0808 808 9876 (freephone 9am-5pm Mon-Fri, Sat 10am-2pm) Web: www.norfolkcarersinfo.org.uk

Dementia Alzheimer’s Society Care and research charity for people with dementia, their families and carers.

Tel: 01603 763556 Web: www.alzheimers.org.uk • Great Yarmouth office The King’s Centre, Queen Anne’s Road, Southtown, Great Yarmouth NR31 0LE • King’s Lynn and West Norfolk office 4 Thoresby College, Queen Street, King’s Lynn, Norfolk PE30 1HX • North Norfolk office Stody Estate Office, Stody Estate, Melton Constable, Norfolk NR24 2ER • Norwich and District office Charing Cross Centre, 17-19 St John Madder Market, Norwich, Norfolk NR2 1DN

Disabilities Deaf Connexions aim to provide a range of services to people with varying degrees of hearing loss and raise awareness. Tel: 01603 660889 or minicom 01603 661113 Textphone: 07932 069352 Web: www.deafconnexions.org Equal Lives provides advice and advocacy on disability rights issues. Tel: 01508 491210 Web: www.equallives.org.uk NANSA (Norfolk & Norwich Scope Association) A local charity that supports, educates and helps disabled people in Norfolk to develop skills that will give individuals independence and life choices to reach their potential. From small babies to mature individuals, the NANSA team is there every step of the way creating exciting new initiatives, opportunities and support

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Useful contacts continued to enable those with disabilities and their families full inclusion in society. This year they are celebrating their 60 year anniversary. • Adult Centre Tel: 01603 627662 Email: adultcentre@nansa.org.uk • Family Centre Tel: 01603 414109 Email: familycentre@nansa.org.uk Norfolk and Norwich Association for the Blind provides support for all people with poor sight in Norfolk and Norwich. Tel: 01603 629558 Email: office@nnab.org.uk Norfolk Deaf Association offers support, advice and information to people with hearing loss and their families. Tel/Minicom: 01603 404440 Fax: 01603 404433 Email: nda@norfolkdeaf.org.uk Web: www.norfolkdeaf.org.uk West Norfolk Deaf Association gives free help, advice and support to people with hearing loss. Voice: 01553 773399 Textphone: 01553 774766 Web: www.wnda.org.uk Norfolk Recovery Partnership (NRP) provides Norfolk residents with a service which provides treatment and advice for adults with drug and alcohol problems and also offers support for friends and families. Tel: 0800 790 0227 – 24 hour contact number Email: recovery@norfolkrecoverypartnership.org.uk Web: www.norfolkrecoverypartnership.org.uk Alcoholics Anonymous If you think you have a problem with alcohol call for completely confidential advice and support. Tel: 0845 769 7555 (Calls charged at local rate). Web: www.alcoholics-anonymous.org.uk

Phoenix + NORCAS provide services throughout East Anglia for people with drug, alcohol and gambling issues. Supported Housing across King’s Lynn and Norwich, GAMCARE counselling and support, Older People’s Service, Welfare Rights Service, Affected Others (Young People) and Detached Youth Worker Team. Email: info@phoenix-futures.org.uk Referrals line: 0808 208170 (free phone) or 01603 660070 Web: www.phoenix-futures.org.uk/phoenix-norcas

Health Patient Advice & Liaison Service (PALS) in Norfolk provides advice about your local health service. Tel: 0800 587 4132 (freephone) Email: angliacsu.pals@nhs.net • Norfolk & Norwich University Hospital Colney Lane, Norwich, Norfolk NR4 7UY Tel: 01603 286286 • James Paget University Hospital Lowestoft Road, Gorleston, Great Yarmouth NR31 6LA Tel: 01493 452452 • Queen Elizabeth Hospital Gayton Road, King’s Lynn PE30 4ET Tel: 01553 613613 • West Suffolk Hospital Hardwick Lane, Bury St Edmunds IP33 2QZ Tel: 01284 713000 East offers confidential one to one and group support to anyone infected or affected by HIV/AIDS living in Norfolk. The service is designed to meet the needs of people who are HIV positive but offers help and support to their family, partners and friends, as well as those concerned with issues around HIV and AIDS. Will Chapple or Angela Lowe 23 Cathedral Street, Norwich, Norfolk NR1 1LU Tel: 01603 667700 Email: info@aids-east.org.uk Web: www.aids-east.org.uk Home Improvement Agencies • South Norfolk Care and Repair Tel: 01508 533705 or Freephone 0808 168 2000 • North Norfolk Care and Repair Tel: 01508 533705 • Broadland Care and Repair Tel: 01603 430517

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Useful contacts continued • Breckland and King’s Lynn and West Norfolk Care and Repair Tel: 01553 616371 • Great Yarmouth Safe At Home Tel: 01493 846190 • Norwich Orbit Care and Repair Tel: 01603 283336

Legal advice Norfolk Community Law Service provides free, independent and confidential legal advice. Tel: 01603 496623 Email: info@ncls.co.uk Web: www.ncls.co.uk

Mental Health Great Yarmouth and Waveney MIND provides advice and information for people with mental health issues. Infoline: 0300 123 3393 Tel: 01493 842129 Norwich and Central Norfolk MIND provides support and advice to people with mental health issues. Tel: 01603 432457 West Norfolk MIND provides advice, information and advocacy for people with mental health issues. Tel: 01553 776966

Older people Age UK Norfolk provides information, advice and support on a range of issues. Advice line: 0300 500 1217 Web: www.ageuknorfolk.org.uk

Other advice Age UK Norwich 60-62 London Street, Norwich NR2 1JX Advice line: 01603 496333 Web: ageuknorwich.org.uk Citizens Advice Bureaux provide free information, advice and assistance on any difficulties people face in everyday life. The Citizens Advice Bureaux website also provides links to sources of advice on a wide range of topics: www.adviceguide.org.uk. • Norwich Office St Georges Street, St Crispins House, Norwich NR3 1PD Tel: 01603 660857 Adviceline: 08444 111 444 Email: public@ncab.org.uk • King’s Lynn Office White’s House, 26 St Nicholas St, King’s Lynn PE30 1LY Adviceline 08444 111 444 Email: public@ncab.org.uk

• Wymondham Office 6 Griffith Court, Wymondham NR18 0GU Tel: 01953 713622 Adviceline: 08444 111 444 Email: public@ncab.org.uk • Attleborough Office Town Hall, Queens Square, Attleborough NR17 2AF Adviceline: 08444 111 444 Email: public@ncab.org.uk • Great Yarmouth Office 2 Stonecutters Way, Great Yarmouth NR30 1HF Adviceline: 08444 111 444 Email: public@ncab.org.uk • Diss, Thetford and District Shelfanger Road, Diss IP22 4EH Tel: 01379 651333 (Diss), 01842 752777 (Thetford), 01842 764860 – Welfare Rights and Money Advice Thetford Adviceline: 08444 111 444 Norfolk Community Law Service For free, independent, confidential legal advice on general legal matters, family and employment, discrimination, debt, and domestic abuse. Also welfare benefits representation and employment and benefit advice for migrant workers. Tel: 01603 496623 Email: info.ncls.co.uk Web: www.ncls.co.uk Norfolk Community Advice Network A project aiming to improve access to free, high quality social welfare advice for Norfolk residents through building a strong and inclusive network of advice agencies and supporting the advice sector in this region in contributing to strategic objectives in tackling poverty and other disadvantages. Tel: 01603 496396 Email: ncan@ncls.co.uk Web: www.norfolkcan.org.uk/home2 NCAN Advice Directory A searchable directory for organisations in Norfolk that provide information and advice on community care, debt, discrimination, domestic abuse, employment, family, financial capability, housing, immigration and welfare benefits. Web: www.norfolkcan.org.uk/directory/ Opening Doors is a user-led organisation run by people with learning difficulties to support people with learning difficulties. Telephone: 01603 789 889 Email: admin@openingdoors.org.uk Cromer Tel: 01263 510706 Great Yarmouth Tel: 01493 65637

Visit www.carechoices.co.uk for further assistance with your search for care

Care home listings East Norfolk care homes Abbeville Lodge Acle New Road, Great Yarmouth NR30 1SE Tel: 01493 857300

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Church Farm Residential Care Home Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ OP D Tel: 01493 730181

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Clarence Lodge 49–50 Clarence Road, Gorleston, Great Yarmouth NR31 6DR OP D Tel: 01493 662486

Abbeville Residential Care Home Ltd 58–60 Wellesley Road, Great Yarmouth NR30 1EX Tel: 01493 844864

Abbeville Sands 10–11 Sandown Road, Great Yarmouth NR30 1EY OP D PD SI Tel: 01493 844553 Amber House 68–70 Avondale Road, Gorleston, Great Yarmouth NR31 6DJ Tel: 01493 603513

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Appleton Lodge Bath Hill Terrace, Great Yarmouth NR30 2LF Tel: 01493 843720 Avery Lodge Residential Home 93 Southtown Road, Great Yarmouth NR31 0JX Tel: 01493 652566

Florence House 29–32 St Georges Road, Great Yarmouth NR30 2JX OP MH YA Tel: 01493 332079

ST EDMUNDS SUPERIOR RESIDENTIAL CARE

Relaxed, flexible care within a hotel style environment Residents family and guests are always welcomed throughout the day Terms from £380 per week

Tel: 01493 662119/661609 Email: rickpen@btinternet.com 3-5 Marine Parade, Gorleston, Norfolk NR31 6DP * * * SEA VIEW ROOM AVAILABLE NOW * * *

Coach House Ltd, The Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ OP D MH Tel: 01493 730265

Broadview King Street, Winterton–on–Sea, Great Yarmouth NR29 4AT LDA Tel: 01493 393653

• ALL ROOMS EN-SUITE • TWO LIFTS • TWO LOUNGES • •SUN LOUNGE • CONSERVATORY • RESPITE AND SHORT TERM CARE AS AVAILABLE

Elms Residential Care Home, The 34 Elmgrove Road, Gorleston, Great Yarmouth NR31 7PP Tel: 01493 657069

Broadland House Residential Care home Bridge Road, Potter Heigham, Great Yarmouth NR29 5JB OP D Tel: 01692 670632

Burgh House Residential Care Home Ltd High Road, Burgh Castle, Great Yarmouth NR31 9QL Tel: 01493 780366

Clere House Pippin Close, Ormesby St Margaret, Great Yarmouth NR29 3RW Tel: 01493 731291 Advert page 4

Genesis Residential Care Home Limited 44 Albion Road, Great Yarmouth NR30 2JD Tel: 01493 853992

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Looking for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

0800 389 2077 Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Norfolk care homes continued Georgina House Care Home 44 Crown Road, Great Yarmouth NR30 2JH Tel: 01493 853633

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Hales Lodge Somerton Road, Winterton–on–Sea, Great Yarmouth NR29 4AW Tel: 01493 393271

Oliver Court Bath Hill Terrace, Great Yarmouth NR30 2LF Tel: 01493 332552 LDA

Herondale Bridewell Lane, Acle, Norwich NR13 3RA Tel: 01493 750716

Iceni Lodge 34 Amhurst Gardens, Belton, Great Yarmouth NR31 9PH LDA SI YA Tel: 01493 718684 Ivydene Residential Home Ivydene 1 Station Road, Ormesby St Margaret, Great Yarmouth NR29 3PU Tel: 01493 731320

Joseph House 1 Church Road, Reedham, Norwich NR13 3TZ OP D PD LDA SI YA Tel: 01493 700580 Magdalen House Magdalen Way, Gorleston, Great Yarmouth NR31 7BZ OP D Tel: 01493 661598 Advert page 4 Marine Court Residential Home 25 North Drive, Great Yarmouth NR30 4EW Tel: 01493 859859

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Martham Lodge Residential Care Home 34 The Green, Martham, Great Yarmouth NR29 4PA Tel: 01493 748740 Mildred Stone House Lawn Avenue, Great Yarmouth NR30 1QS Tel: 01493 855797 Advert page 4 Newnham Green 67 Newnham Green, Gorleston, Great Yarmouth NR31 7JS Tel: 01493 651787 Old Rectory, The Somerton Road, Winterton–on–Sea, Great Yarmouth NR29 4AW Tel: 01493 393576

Old Vicarage, The Warren Road, Hopton–on–Sea, Great Yarmouth NR31 9BN OP D Tel: 01502 731786

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Orchards Residential Care Home, The Mill Lane, Bradwell, Great Yarmouth NR31 8HS Tel: 01493 652921

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Park House 6 Alexandra Road, Great Yarmouth NR30 2HW Tel: 01493 857365 Advert page 56

Pinewood Lodge Repps with Bastwick, Great Yarmouth NR29 5JH OP D PD LDA MH SI YA Tel: 01692 670123 Russell Lodge Care Centre Limited 235 Lowestoft Road, Gorleston, Great Yarmouth NR31 6JH OP Tel: 01493 668265 Salisbury Residential Home 20 Marine Crescent, Great Yarmouth NR30 4ET OP D PD MH Tel: 01493 843414 St David’s Residential Care Home 36–38 Nelson Road South, Great Yarmouth NR30 3JA OP D Tel: 01493 842088 St Edmund’s Residential Home 3–5 Marine Parade, Gorleston, Great Yarmouth NR31 6DP OP Tel: 01493 662119 Advert page 46 Stepping Out 38 Hawthorn Road, Gorleston NR31 8ES Tel: 01493 440325

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Vineries, The Winterton Road, Hemsby, Great Yarmouth NR29 4HH Tel: 01493 732171 Advert outside back cover OP D PD Windmill Care Home, The Main Road, Rollesby, Great Yarmouth NR29 5ER Tel: 01493 740301

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Glendon House

Residential home for the elderly specialising in Dementia care *Recently renovated to provide ground floor and sea view rooms * Passenger lift * Most rooms en-suite * Dining room, conservatory, quiet and television lounges * Holiday and respite care * Pets by arrangement * Full programme of activities with dedicated co-ordinator.

Glendon House, 2 Carr Lane, Overstrand, Cromer NR27 0PS

For a brochure or to arrange a visit please contact the Manager e-mail: glendon@fireflyuk.net Tel: 01263 578173 Fax: 01263 579164

Hickling House We offer quality dementia care in a cheerful friendly atmosphere.

* Specialist Dementia Care * Long and short term residents, respite care welcome * Mostly single rooms, all with en-suite facilities * Passenger and stair lift * 2 lounges, garden room, conservatory, summer house, and dining room * Full programme of activities with dedicated co-ordinator * Pets by arrangement

Hickling House, Town Street, Hickling, Norfolk NR12 0AY For a brochure or to arrange a visit please contact the Manager e-mail: hickling@fireflyuk.net Tel/Fax: 01692 598372

Redlands House Providing a home from home environment where residents may live as independently as possible in the knowledge that assistance is always available. * Situated on the northern edge of Norwich * Very close to local amenities * Long and short term residents, respite care welcome * Passenger lift* Conservatory * Minibus and regular outings * Secluded garden * Pets by arrangement

Redlands House, 134 Reepham Road, Hellesdon, Norwich NR6 5PB

For a brochure or to arrange a visit please contact the Manager e-mail: redlands@fireflyuk.net Tel/Fax: 01603 427337

Norfolk Care Homes Service

Advertisers are highlighted

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism

High Residential andSIDementia care in aYA“home environment. User quality Bands MH Mental health Sensory impairment Youngerfrom adultshome” AD People who misuse alcohol or drugs

www.norfolkcarehome.co.uk 48

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Norfolk care homes with nursing Alexandra House Nursing and Residential Care Home 23 Euston Road, Great Yarmouth NR30 1DZ Tel: 01493 859641

Gables Nursing & Residential Home 6 Marine Parade, Gorleston, Great Yarmouth NR31 6DU Tel: 01493 667839 OP D

Gresham Care Home 49 John Road, Gorleston, Great Yarmouth NR31 6LJ OP D Tel: 01493 661670

Claremont Nursing Home 20a Yarmouth Road, Caister–on–Sea, Great Yarmouth NR30 5AA Tel: 01493 377041

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Decoy Farm Browston Lane, Browston NR31 9DP Tel: 01502 730927

Heathers Nursing Home, The 50 Beccles Road, Bradwell, Great Yarmouth NR31 8DQ Tel: 01493 652944 Advert outside back cover OP D PD

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Little Acorns Castle Green, Gorleston, Great Yarmouth NR31 8TJ PD LDA MH SI Tel: 01493 651945

Ealing House Residential Care Home 86 Repps Road, Martham, Great Yarmouth NR29 4QZ OP D PD MH Tel: 01493 740227 Eversley Nursing Home 95–96 Northdenes Road, Great Yarmouth NR30 4LW Tel: 01493 854086

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Ritson Lodge Lowestoft Road, Hopton–on–Sea, Great Yarmouth NR31 9AH Tel: 01502 322276 Advert page 7 OP D PD LDA MH SI YA AD Seahorses Nursing Home 8 Park Road, Gorleston, Great Yarmouth NR31 6EJ OP D PD MH Tel: 01493 440481

North Norfolk care homes Abbottswood Lodge Church Lane, Swanton Abbott, Norwich NR10 5DY Tel: 01692 538455 Ailwyn Hall Berry’s Lane, Honingham, Norwich NR9 5AY Tel: 01603 880624 Advert page 60 Aitken House 28 Yarmouth Road, North Walsham NR28 9AT Tel: 01692 404502 Argyll House 201 Holt Road, Cromer NR27 9JN Tel: 01263 515130 Ashfields 31 Salhouse Road, Rackheath, Norwich NR13 6PD Tel: 01603 294535 Advert page 7

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Aylsham Manor, The 5a Norwich Road, Aylsham, Norwich NR11 6BN Tel: 01263 733253

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Badgers Wood 29 School Road, Drayton, Norwich NR8 6EF Tel: 01603 867247

Boundary House Haveringland Road, Felthorpe, Norwich NR10 4BZ LDA MH Tel: 01603 754715

Brackendale House 1–3 St Peter’s Road, Sheringham NR26 8QY Tel: 01263 824995

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Ashwood House Church Corner, Coltishall Road, Buxton, Norwich NR10 5HB PD LDA MH SI YA Tel: 01603 279851 Advert page 50

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Bramley Lodge The Street, Ridlington, North Walsham NR28 9NS Tel: 01692 652345 Broadacres Hall Road, Barton Turf, Norwich NR12 8AR Tel: 01692 630939

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Advertisers are highlighted

North Norfolk care homes continued Broadlands Park Residential Care Home 27 The Green, Upton, Norwich NR13 6BA OP D Tel: 01493 751521

Dormie House Residential Care Home 16 Cliff Road, Sheringham NR26 8BJ Tel: 01263 823353

Brooklodge Walcott Road, Bacton, Norwich NR12 0HB Tel: 01692 650383

Dorrington House (Wells) Westfield Avenue, Wells–Next–The–Sea, Norfolk NR23 1BY OP D Tel: 01328 710861

Callum House 234 Wroxham Road, Sprowston, Norwich NR7 8BE LDA MH Tel: 01603 408150

Drayton Wood 189 Drayton High Road, Drayton, Norwich NR8 6BL Tel: 01603 409451

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Casarita 270 Fakenham Road, Taverham, Norwich NR8 6AD D PD LDA SI YA Tel: 01603 866755 Advert page 50

Dunsland 23–25 Paston Road, Mundesley NR11 8BN Tel: 01263 720618

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Cranleigh 21 Vicarage Road, Cromer NR27 9DQ Tel: 01263 512478

Eastlands Care Home Beech Avenue, Taverham, Norwich NR8 6HP Tel: 01603 261281 Advert page 64

Cranmer House Norwich Road, Fakenham NR21 8HR Tel: 01328 862734 Advert page 4

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Fakenham Road, 329 Taverham, Norwich NR8 6LG Tel: 01603 867046

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Creswick House 77–79 Norwich Road, Fakenham NR21 8HH Tel: 01328 851537 Advert page 50 OP D PD LDA MH SI YA

Fakenham Road, 331 Taverham, Norwich NR8 6LG Tel: 01603 868880

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Crossways 1 The Boulevard, Sheringham NR26 8LH Tel: 01263 823164

Faldonside Lodge 25 Cliff Avenue, Cromer NR27 0AN Tel: 01263 512838

Cypress Lodge Station Road, Potter Heigham NR29 5HX Tel: 01692 670998

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Dalmeny House Dalmeny House, 2 The Boulevard, Sheringham NR26 8LH MH Tel: 01263 822355

Felmingham Old Rectory Aylsham Road, Felmingham, North Walsham NR28 0LD OP D YA Tel: 01692 405889 Field View Hayes Lane, Fakenham NR21 9EP Tel: 01328 856037

Providing a complete circle of care and empowering individuals with learning disabilities to achieve well being and success www.jeesal.org 0800 644 0010 info@jeesal.org Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Norfolk care homes continued Foxhill Bell Lane, Salhouse, Norwich NR13 6RR Tel: 01603 721618 Freeman Street, 43 Wells–next–the–Sea NR23 1BQ Tel: 01328 710140 Furze Hill House 73 Happisburgh Road, North Walsham NR28 9HD Tel: 01692 502702

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Highfield Residential Care Home 3 St Mary’s Road, Cromer NR27 9DJ Tel: 01263 511421

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Holly Cottage 32 The Street, Hindolveston NR20 5BU Tel: 01263 862552

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Homestead House 281 St Faith’s Road, Old Catton, Norwich NR6 7BQ Tel: 01603 486098

Gables, The 34 Church Road, Hoveton, Norwich NR12 8UG Tel: 01603 784203 LDA MH YA

Honeysuckle Cottage The Street, Sutton, Norwich NR12 9RF Tel: 01263 722208

Glendon House 2 Carr Lane, Overstrand, Cromer NR27 0PS Tel: 01263 578173 Advert page 48

Ingham Old Hall Care Home Sea Palling Road, Ingham, Norwich NR12 0TW Tel: 01692 580257

Glenholme 20–22 Cabbell Road, Cromer NR27 9HX Tel: 01263 511101 Greenacres 64 The Street, Felthorpe, Norwich NR10 4DQ Tel: 01603 754451 Grenville Court Care Home Horsbeck Way, Horsford, Norwich NR10 3BB Tel: 01603 893499 Hall Farm Cottage Church Road, Bacton, Norwich NR12 0JP Tel: 01692 650707

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Kensington Lodge 5 Cabbell Road, Cromer NR27 9HU Tel: 01263 514138

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Kevlin House 66–68 Norwich Road, North Walsham NR28 0DX Tel: 01692 402355 OP D MH Keys Hill Park Park Road, Wroxham, Norwich NR12 8SB Tel: 01603 784203

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Kingsgate Residential Home 25–29 North Street, Sheringham NR26 8LW Tel: 01263 823114

Heath Farm House Care Centre Norwich Road, Little Plumstead, Norwich NR13 5JG Tel: 01603 721521 OP LDA MH YA

Klair House 236 Wroxham Road, Sprowston, Norwich NR7 8BE Tel: 01603 417617 LDA MH

Heathers North Walsham Road, Witton, North Walsham NR28 9TP Tel: 01692 650575 Advert page 50 D PD LDA MH SI YA

Lambert House 36 Notridge Road, Bowthorpe, Norwich NR5 9BE Tel: 01603 749845

Hellesdon Bungalows 27 Sutherland Avenue, Hellesdon, Norwich NR6 5LN Tel: 01603 400418 LDA

Laurels, The 8a Sir Edward Stracey Road, Rackheath, Norwich NR13 6PP Tel: 01603 722767 PD LDA

Heronlea Residential home Mill Lane, Witton, Norwich NR13 5DS Tel: 01603 713314

Letheringsett Hall Holt Road, Holt NR25 7AR Tel: 01263 713222

Hickling House Town Street, Hickling, Norwich NR12 0AY Tel: 01692 598372 Advert page 48

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Lilas House 5 Cadogan Road, Cromer NR27 9HT Tel: 01263 511210 Advert page 50

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Advertisers are highlighted

North Norfolk care homes continued Limes, The 16a Drayton Wood Road, Hellesdon, Norwich NR6 5BY Tel: 01603 427424 OP D

Mount Residential Care Home, The Heydon Road, Aylsham, Norwich NR11 6QT Tel: 01263 734516 OP D MH YA

Lindum 81 Norwich Road, Salhouse, Norwich NR13 6QQ Tel: 01603 722096

Munhaven Munhaven Close, Mundesley, Norwich NR11 8AR Tel: 01263 720451 Advert page 4

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Lloyd Road, 2 Taverham, Norwich NR8 6LL Tel: 01603 869469 Lyles House 7 The Street, Hindolveston, Dereham NR20 5AS Tel: 01263 861812 Magnolia Cottage 26 Sydney Road, Spixworth, Norwich NR10 3PG Tel: 01603 897764 Maltings Care Home, The 103 Norwich Road, Fakenham NR21 8HH Tel: 01328 856362 Advert page 64 Manor House 18 Yarmouth Road, Blofield, Norwich NR13 4JS Tel: 01603 713965 Manor House, The North Walsham Wood, North Walsham NR28 0LU Tel: 01692 402252

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New Dawn Dog Lane, Horsford, Norwich NR10 3DH Tel: 01603 891533

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Newhaven 19 Emerys Close, Northrepps NR27 0NE Tel: 01263 519654

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Newton Lodge 50 Olive Road, New Costessey, Norwich NR5 0AS Tel: 01603 740282

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Northgate House 2 Links Avenue, Hellesdon, Norwich NR6 5PE Tel: 01603 424900

Oak Lodge 1 & 3 Oak Lodge, Wyndham Park, East Runton NR27 9NJ Tel: 01263 722208 LDA

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Old Rectory, The Cromer Road, Hevingham, Norwich NR10 5QU Tel: 01603 279238 PD LDA MH YA

Manor Lodge, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 Advert page 50 OP LDA YA

Old Rectory Care Home, The Norwich Road, Acle, Norwich NR13 3BX Tel: 01493 751322

Mary Chapman Court Mary Chapman Close, Dussindale, Norwich NR7 0UD Tel: 01603 701188

Old Vicarage, The Norwich Road, Ludham, Great Yarmouth NR29 5QA Tel: 01692 678346 Advert page 60

Mead Lodge Residential Care Crown Road, Buxton, Norwich NR10 5EH Tel: 01603 279261

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Pineheath Cromer Road, High Kelling, Holt NR25 6QD Tel: 01263 711429

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Middleton’s Lane 157 Middleton’s Lane, Hellesdon, Norwich NR6 5SF OP PD LDA MH SI Tel: 01603 407138 Advert page 50

Pinetops 66 The Street, Felthorpe, Norwich NR10 4DQ Tel: 01603 755531

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Mill House & Cottages Great Ryburgh, Fakenham NR21 0ED Tel: 01328 829323

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Prime Life Limited – 32 South Street 32 South Street, Sheringham NR26 8LL Tel: 01263 824040

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Redlands House 134 Reepham Road, Hellesdon, Norwich NR6 5PB Tel: 01603 427337 Advert page 48

Mill House, The Mill Road, Horstead, Norwich NR12 7AT Tel: 01603 737107

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Norfolk care homes continued Rookery, The Walcott, Norwich NR12 0PF Tel: 01692 650707

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Rose Meadow 64 Yarmouth Road, North Walsham NR28 9AU Tel: 01692 402345 Advert page 4 Rosedale House 9 Howards Hill, Cromer NR27 9BL Tel: 01263 519654

Sydney House Brumstead Road, Stalham, Norwich NR12 9BJ Tel: 01692 580520 Advert page 4

Tamarisk House 26 Holt Road, Horsford, Norwich NR10 3DD Tel: 01603 890737

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Treehaven Bungalows Sandy Lane, West Runton, Cromer NR27 9LT PD LDA MH SI YA Tel: 01263 838613 Advert page 50

Salcasa Coltishall Road, Buxton, Norwich NR10 5HB Tel: 01603 278268 Advert page 50 D PD LDA MH SI YA

Treehaven Rants Sandy Lane, West Runton, Cromer NR27 9LT PD LDA MH SI YA Tel: 01263 837538 Advert page 50

Scarborough House Clubbs Lane, Wells–Next–the–Sea NR23 1DP Tel: 01328 710309

Two School Cottages 4 The Street, Taverham, Norwich NR8 6TD Tel: 01603 262479

Shalimar Beech Avenue, Taverham, Norwich NR8 6HP Tel: 01603 869713

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Vicarage Road 13 Vicarage Road, Cromer NR27 9DQ Tel: 01263 514747 Advert page 50

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Shiels Court Care Home 4 Braydeston Avenue, Brundall, Norwich NR13 5JX Tel: 01603 712029 OP D YA

Warren, The 157a Wroxham Road, Sprowston, Norwich NR7 8AF Tel: 01603 294629 Advert page 7

Shipbourne House Limited 6 Vicarage Road, Cromer NR27 9DQ Tel: 01263 514370

Wensum Way 31 Wensum Way, Fakenham NR21 8NZ Tel: 01328 863440

Shires, The Bacton Road, North Walsham NR28 0RA Tel: 01692 402875

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Westbrook House 21 Cabbell Road, Cromer NR27 9HY Tel: 01263 512482 Advert page 50

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Shulas 9 Cadogan Road, Cromer NR27 9HT Tel: 01263 517195 Advert page 50 OP D PD LDA MH SI YA

Whitehaven Residential Care Home 5 St Joseph’s Road, Sheringham NR26 8JA Tel: 01263 822706

Springdale Cucumber Lane, Brundall, Norwich NR13 5QY Tel: 01603 712194 Advert page 4

Wishing Well, The The Street, Happisburgh, Norwich NR12 0AB Tel: 01263 722208 PD LDA MH SI YA

St Brannocks 7 Cromer Road, Mundesley, Norwich NR11 8BE Tel: 01263 722469 St Mary’s Care Home North Walsham Road, Crostwick, Norwich NR12 7BZ Tel: 01603 898277 Advert page 64 Strawberry Field Mill Common Lane, Walcott, Norwich NR12 0PF Tel: 01692 650707

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Woodlands 13 Spurdens Crescent, North Walsham NR28 9JD Tel: 01692 404522 Woodspring House 43 Bridge Street, Fakenham NR21 9AX Tel: 01328 863753

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Worstead Lodge 106 Cromer Road, North Walsham NR28 0NB Tel: 01692 403865

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Advertisers are highlighted

It’s about time. At Brooklands we believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference.

To find out more information or to arrange a visit, please call 01603 557 096 or email BrooklandsGM@carebase.org.uk

We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.

Brooklands Care Home Nursing, Residential & Dementia Care Costessey Lane, Drayton, Norwich NR8 6HB www.brooklandscarehome.co.uk

Y u’re unique. So are we. Yo

North Norfolk care homes with nursing Brooklands Nursing & Residential Home Costessey Lane, Drayton, Norwich NR8 6HB Tel: 01603 557096 Advert page 54 OP D

Manor Flats, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 Advert page 50 D PD LDA MH SI AD

Brundall Care Home 4 Blofield Road, Brundall, Norwich NR13 5NN Tel: 01603 714703

Mill House, The Mill Road, Horstead, Norwich NR12 7AT Tel: 01603 737107

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Cawston Care Home Paul Engelhard Way, Cawston, Norwich NR10 4FB Tel: 0208 205 1010 OP D PD YA

Mill Lodge 156 & 158 Kingswood Avenue, Taverham, Norwich NR8 6UR Tel: 01603 868202 OP D PD LDA MH SI YA

Clarence House 40 Sea View Road, Mundesley, Norwich NR11 8DJ Tel: 01263 721490

Oak Bungalow 1 Cedar Court, Fakenham Road, Taverham, Norwich NR8 6BW Tel: 01603 868953 PD YA

Oak Farm 276 Fakenham Road, Taverham, Norwich NR8 6AD Tel: 01603 868953

Dussindale Park 26 Mary Chapman Close, Dussindale, Norwich NR7 0UD Tel: 01603 701900 Elsenham House Nursing Home 49, 53, 57 Station Road, Cromer NR27 0DX Tel: 01263 513564

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Overbury House Nursing and Residential Home 9 Staitheway Road, Wroxham, Norwich NR12 8TH Tel: 01603 782985 OP D

Grange, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 Advert page 50 D PD LDA MH SI AD

Sanford House Nursing Home Danesfort Drive, Swanton Road, East Dereham NR19 2SD Tel: 01362 690790 OP D PD

Gryphon Place 36 Wroxham Road, Sprowston, Norwich NR7 8TY Tel: 01603 406351

Squirrels 5 Mill Close, Aylsham NR11 6LZ Tel: 01263 734938

Halsey House Norwich Road, Cromer NR27 0BA Tel: 01263 512178

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St David’s Nursing Home 52 Common Lane, Sheringham NR26 8PW Tel: 01263 822671

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Halvergate House 58 Yarmouth Road, North Walsham NR28 9AU Tel: 01692 500100 OP D PD LDA YA

St Michael’s Court St Michael’s Avenue, Aylsham, Norwich NR11 6YA Tel: 01263 734327 OP PD SI

Hamilton House & Mews The Street, Catfield, Near Stalham NR29 5BE Tel: 01692 583355

St Nicholas Nursing Home 1–3 St Nicholas Place, Sheringham NR26 8LE Tel: 01263 823764

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Heron Lodge 163 Norwich Road, Wroxham, Norwich NR12 8RZ Tel: 01603 782194 OP D PD YA

Sun Court Nursing Home 1 Morris Street, Sheringham NR26 8JX Tel: 01263 823295

Lodge, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 Advert page 50 D PD LDA MH SI AD

Sunnycroft Care Home 113–115 Fakenham Road, Taverham, Norwich NR8 6QB Tel: 01603 261957 Advert outside back cover OP D PD

Manor, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 846000 Advert page 50 D PD LDA MH SI AD

Swanton House Care Centre Dereham Road, Swanton Novers NR24 2QT Tel: 01263 860226

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North Norfolk care homes with nursing continued Two Acres Care Home 212–216 Fakenham Road, Taverham, Norwich NR8 6QN Tel: 01603 867600 Advert page 34 OP D

Woodland Care Home 189 Woodland Road, Hellesdon, Norwich NR6 5RQ Tel: 01603 787821

Walsham Grange 81 Bacton Road, North Walsham NR28 0DN Tel: 01692 495818

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Yew Lodge Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 Advert page 50 D PD LDA MH SI AD

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Bishop Herbert House 34 Globe Place, Norwich NR2 2SG Tel: 01603 620710 Advert page 4

Norwich care homes Bay tree House 423 Unthank Road, Norwich NR4 7QB Tel: 01603 503528

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Norfolk Care Homes • Majority single en-suite bedrooms • Rooms from £525 per week • All rooms with 32” LED televisions • Permanent & respite care • Individual centred care • Home cooked meals • All centrally located • Daily activities • Enclosed, spacious rear gardens

Chiswick House

Heathcote

Nightingale Lodge

3 Christchurch Road, Norwich, Norfolk NR2 2AD

19-23 Unthank Road, Norwich, Norfolk NR2 2PA

8 Austin Street, Hunstanton, Norfolk, PE36 6AL

Tel: 01603 507 111 Fax: 01603 507 111 Email: chiswickhouse@blackswan.co.uk

Tel: 01603 625 639 Fax: 01603 625 639 Email: heathcote@blackswan.co.uk

Tel: 01485 533 590 Fax: 01485 533 590 Email: nightingalelodge@blackswan.co.uk

Park House

Westfield House

York House

6 Alexandra Road, Great Yarmouth, Norfolk, NR30 2HW

12 Westfield Road, Toftwood, Dereham, Norfolk NR19 1JB

47 Norwich Road, Dereham, Norfolk, NR20 3AS

Tel: 01493 857 365 Fax: 01493 857 365 Email: parkhouse@blackswan.co.uk

Tel: 01362 697 828 Fax: 01362 697 828 Email: westfieldhouse@blackswan.co.uk

Tel: 01362 697 134 Fax: 01362 697 134 Email: yorkhouse@blackswan.co.uk

Visit us at www.blackswan.co.uk At Shalom we provide specialist care for older people with dementia within a warm, homely atmosphere.

A free trial of our Day Care service is available. Please call the manager for details.

01603 432050

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Norwich care homes continued Burlingham House Dell Corner Lane, North Burlingham, Norwich NR13 4EQ Tel: 01603 270600 OP D

Hebron House 10–12 Stanley Avenue, Norwich NR7 0BE Tel: 01603 439905

Carrow Hill Home 2–4 Carrow Hill, Norwich NR1 2AJ Tel: 01603 632626

Highwater House 104 Westwick Street, Norwich NR2 4SZ Tel: 01603 766627

Hillcrest 106 Thorpe Road, Thorpe, Norwich NR1 1RT Tel: 01603 626073

Chiswick House 3 Christchurch Road, Norwich NR2 2AD Tel: 01603 507111 Advert page 56 Church Green Lodge Aslake Close, Norwich NR7 8ET Tel: 01603 411855

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Corton House City Road, Norwich NR1 3AP Tel: 01603 620119 Cromwell House Cecil Road, Norwich NR1 2QJ Tel: 01603 625961

Hollybrook House 85 Silver Road, Norwich NR3 4TF Tel: 01603 767578

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Holmwood 11 Harvey Lane, Norwich NR7 0BW Tel: 01603 433437

John Grooms Court 215 Sprowston Road, Norwich NR3 4HX Tel: 01603 429400

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Cypress Lodge 147A Yarmouth Road, Thorpe St Andrew, Norwich NR7 0SA Tel: 01603 409451 LDA

Kemps Place Rackham Road, Norwich NR3 3JQ Tel: 01603 301090

Elaine Herbert House The Great Hospital, Bishopgate, Norwich NR1 4EL Tel: 01603 622022

Laurel Lodge Care Home 19 Ipswich Road, Norwich NR2 2LN Tel: 01603 502371

Mountfield Millcroft, Norwich NR3 3LS Tel: 01603 416201 Advert page 4

Omnia 50 Sale Road, Norwich NR7 9TP Tel: 01603 432457

Philadelphia House Penn Grove, Norwich NR3 3JL Tel: 01603 419175 Advert page 4

Ellacombe Ella Road, Norwich NR1 4BP Tel: 01603 613173 Advert page 4 Grays Fair Court 266 Dereham Road, New Costessey, Norwich NR5 0SN Tel: 01603 594747 Harvey Lane 9 Harvey Lane, Norwich NR7 0BG Tel: 01603 304655 Heath House 150–152 Thorpe Road, Norwich NR1 1RH Tel: 01603 618653 Heathcote 19–23 Unthank Road, Norwich NR2 2PA Tel: 01603 625639 Advert page 56 Heathfield Cannell Green, Norwich NR3 1TT Tel: 01603 612768 Advert page 4

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Point House Sprowston Road, Norwich NR3 4QN Tel: 01603 427249

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Shalom Care Home 147 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0SA OP D PD LDA Tel: 01603 432050 Advert page 56 Somerley Somerleyton Street, Norwich NR2 2BT Tel: 01603 623582 Advert page 4

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Norwich care homes continued Talbots, The 13–15 Constitution Hill, Norwich NR3 4HA OP LDA MH YA Tel: 01603 789450

Whitehall Lodge Residential Home 56/112 Whitehall Road, Norwich NR2 3EW Tel: 01603 618332

Thomas Tawell House 106 Magpie Road, Norwich NR3 1JH Tel: 01603 767526

Woodstock 44 Ketts Oak, Norwich NR9 3DJ Tel: 01603 812214

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Norwich care homes with nursing Hawthorns Care Home, The 270 Unthank Road, Norwich NR2 2AJ Tel: 01603 452302

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Woodside House Woodside Road, Norwich NR7 9XJ Tel: 01603 294649 Advert page 7

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Larchwood Nursing & Residential Home 133 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0RF OP PD YA Tel: 01603 437358 St Clement’s Nursing Home 170 St Clement’s Hill, Norwich NR3 4DG Tel: 01603 427487 Twin Oaks Nursing Home 1 Hudson Way, Chapel Break, Norwich NR5 9NJ Tel: 01603 743195

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Norwich Castle, Market and Memorial Gardens

South Norfolk care homes Acorn Park Adult Services Andrews Furlong, Mill Road, Banham, Norwich NR16 2HU LDA YA Tel: 01953 888656

Bilney Hall East Bilney, Dereham NR20 4AL Tel: 01362 860246

Alexander Court Raymond Street, Thetford IP24 2EA Tel: 01842 753466

Brooke House Brooke Gardens, The Street, Norwich NR15 1JH Tel: 01508 558359

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Ashcroft Milestone House, Wicklewood, Wymondham NR18 9QL MH YA Tel: 01953 607340

Bungay House 8 Yarmouth Road, Broome, Bungay NR35 2PE Tel: 01986 895270

Beauchamp House Proctor Road, Chedgrave, Norwich NR14 6HN Tel: 01508 520755 Advert page 4

Carleton House Care Home Rectory Road, East Carleton, Norwich NR14 8HT Tel: 01508 570451 Advert page 64

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Beeches, The West Harling Road, East Harling, Norwich NR16 2NP OP D Tel: 01953 717584

Chevington Lodge Flixton Road, Bungay NR35 1HQ Tel: 01986 892710

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Norfolk care homes continued CHURCHFIELDS, 14 Hethersett, Norwich NR9 3AF Tel: 01603 812082 CLAXTON HOUSE Church Lane, Claxton, Norwich NR14 7HY Tel: 01508 480312 CREMERS DRIFT The Street, Claxton, Norwich NR14 7AS Tel: 01508 480685 CRESTA LODGE Bungay Road, Poringland, Norwich NR14 7NA Tel: 01508 492775 CROFT, THE 17 Croft Lane, Diss IP22 4NA Tel: 01379 651666 CULROSE RESIDENTIAL HOME Norwich Road, Dickleburgh, Diss IP21 4NS Tel: 01379 741369 DORRINGTON HOUSE (DEREHAM) 28 Quebec Road, Dereham NR19 2DR Tel: 01362 693070 DORRINGTON HOUSE (WATTON) 73 Norwich Road, Watton, Thetford IP25 6DH Tel: 01953 883882 ECKLING GRANGE Norwich Road, Dereham NR20 3BB Tel: 01362 692520 FAIRLAND HOUSE Station Road, Attleborough NR17 2AS Tel: 01953 452161 Advert page 60 FELTWELL LODGE Lodge Road, Feltwell, Thetford IP26 4DR Tel: 01366 728282 FENNERS FARM HOUSE Fersfield, Diss IP22 2AW Tel: 01379 687269 HARKER HOUSE Flowerpot Lane, Long Stratton, Norwich NR15 2TS Tel: 01508 530777 Advert page 4

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HARRISONS YARD 5 Harrisons Yard, Diss IP22 4EL Tel: 01379 640387

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HAZELDOWN CARE HOME 21 High Street, Foulsham, Dereham NR20 5RE Tel: 01362 683307

HETHERSETT HALL Hethersett, Norwich NR9 3AP Tel: 01603 294628 Advert page 7

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HEYWOODS GRANGE Burston Road, Diss IP22 5SX Tel: 01379 652265

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HIGH OAKS Rectory Road (Hall Green), Gissing, Diss IP22 5UU LDA MH YA Tel: 01379 674456 HILL BARN Church Lane, Sparham, Norwich NR9 5PP Tel: 01362 688702

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HILL GROVE 1 Colney Lane, Cringleford, Norwich NR4 7RE Tel: 01603 504337

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HILL HOUSE Station Road, Pulham St. Mary, Diss IP21 4QT Tel: 01379 608209

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HOLLIES AND HOLLIES LODGE, THE Brick Kiln Lane, Morningthorpe, Norwich NR15 2LH Tel: 01508 530540

KALMIA & MALLOW Dereham Road, Watton, Thetford IP25 6HA Tel: 01953 884597

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KITTENS LANE 5 Kittens Lane, Loddon, Norwich NR14 6JU Tel: 01508 528163

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LANCASTER HOUSE 2 Portal Avenue, Watton, Thetford IP25 6HP Tel: 01953 883501

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LAURELS CARE HOME, THE West Carr Road, Attleborough NR17 1AA Tel: 01953 455427

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Advertisers are highlighted

Quality Residential Care Homes Localised and Personal

Offering: Residential Care • Day Care • Respite Care and Dementia Care NORFOLK BROADS & LUDHAM The Old Vicarage Care Home, Norwich Road, Ludham, Norfolk, NR29 5QA. Tel: 01692 678346 email: info@ashleycaregroup.com

• Specialists in Dementia Care with 39 beds • DOUBLE Rooms available • Set in a secluded 2 acre site with sun-trap gardens and lawns. WEST NORWICH / DEREHAM

Ailwyn Hall Care Home, Berry’s Lane, Honingham, Norwich, Norfolk, NR9 5AY. Tel: 01603 880624

email: contact@ashleycaregroup.com

Offering: Residential Care • Day Care • Respite Care and Short Breaks • Sun-trap gardens ATTLEBOROUGH & SOUTH NORFOLK

Fairland House, Residential Care Home, Station Road, Attleborough, Norfolk, NR17 2AS. Tel: 01953 452161

email: enquiries@ashleycaregroup.com

visit us today at: www.ashleycaregroup.com Dedicated Carers

Registered by The Care Quality Commission. Where a ‘personal care service’ is paramount.

South Norfolk care homes continued Lincoln House Care Home Woodgate Lane, Swanton Morley, Dereham NR20 4LT OP PD Tel: 01362 637598

Nunnery, The 14 Denmark Street, Diss IP22 4LE Tel: 01379 643201

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Linden Court Church Walk, Watton IP25 6ET Tel: 01953 881753 Advert page 4

Oaklands Norwich Road, Scole, Diss IP21 4EE Tel: 01379 740646

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Link House Links View, Sandy Lane East, Dereham NR19 2ED Tel: 01362 695588 Lodge Care Home, The Watton Road, Ashill, Thetford IP25 7AQ Tel: 01760 440433 Louies Lane 70 Louies Lane, Diss IP22 4EQ Tel: 01379 650083

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Oakridge Rest home 26 Eastgate Street, North Elmham, Dereham NR20 5HD OP Tel: 01362 668842

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Oaks & Woodcroft, The 2a Dereham Road, Mattishall, Dereham NR20 3AA LDA YA Tel: 01362 858040

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Oaktrees (Respite) 25â&#x20AC;&#x201C;26 Norfolk Drive, Attleborough NR17 1QW Tel: 01953 457360

Lynfield 22 Norwich Road, Ditchingham, Bungay NR35 2JL LDA YA Tel: 01986 897196

Olive House Olive Avenue, Newton Flotman, Norwich NR15 1PF Tel: 01508 471718

Maple Tree Care Ltd 2 Epsom Gardens, Dereham NR19 1TY Tel: 01362 697124

Peverell Care Home 54 Station Road, Foulsham, Dereham NR20 5RE Tel: 01362 684260

Melton House Care Home 47 Melton Road, Wymondham NR18 0DB Tel: 01953 606645 Advert page 64 Merle Boddy House 55 Norwich Road, Dereham NR20 3AX Tel: 01362 694643 Moorings, The Church Road, Earsham, Bungay NR35 2TJ Tel: 01986 892269 Nightingale Care Home Church Lane, Welborne, Dereham NR20 3LQ Tel: 01362 850329

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Priorsmead Canterbury Way, Thetford IP24 1EB Tel: 01842 752039 Advert page 4

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Quebec Hall Limited Quebec Road, Dereham NR19 2QY Tel: 01362 692504

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Quinton House Harvey Street, Watton, Thetford IP25 6EH Tel: 01953 882101

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Red House Residential Home Norwich Road, Kilverstone, Thetford IP24 2RF Tel: 01842 753122

Northfields 49a Northfields, West Earlham, Norwich NR4 7ES PD LDA SI Tel: 01603 458865

Redgate House Care Home Green Lane, Thetford IP24 2EZ Tel: 01842 764967

Norwich Road, 3 Long Stratton, Norwich NR15 2PG Tel: 01508 536059

Rose Vere Care Home Foulsham Road, Bintree, Dereham NR20 5NB Tel: 01603 867600

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South Norfolk care homes continued ROYAL MENCAP SOCIETY – FRYERS WALK 53 Castle Street, Thetford IP24 2DL OP PD LDA MH YA Tel: 01842 766444

WALNUT HOUSE 49 Norwich Road, Dereham NR20 3AS Tel: 01362 698762

ROYAL MENCAP SOCIETY – WOODLANDS RESIDENTIAL HOME 51A Elm Road, Thetford IP24 3HS Tel: 01842 754843

WESTFIELD HOUSE 12 Westfield Road, Toftwood, Dereham NR19 1JB Tel: 01362 697828 Advert page 56

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ROYDON ROAD 27 Roydon Road, Diss IP22 4LN Tel: 01379 652673

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WESTWARD BARNS Long Street, Great Ellingham, Attleborough NR17 1AW Tel: 01953 453763

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SENSE HOLMLEA 53a Shipdham Road, Toftwood, Dereham NR19 1JL LDA SI Tel: 01362 854165

WESTWARD FARM School Lane, Besthorpe, Attleborough NR17 2LH LDA YA Tel: 01953 451542

SHIPDHAM MANOR Chapel Street, Shipdham, Thetford IP25 7LB Tel: 01362 820939

WHITSTONE HOUSE 49 Norwich Road, Dereham NR20 3AS Tel: 01362 698762

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WILLOWS, THE Muriel Kenny Court, Hethersett NR9 3EZ Tel: 01603 814915

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WINDMILL HOUSE Browick Road, Wymondham NR18 0QW Tel: 01953 607651

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ST EDMUND’S Surrogate Street, Attleborough NR17 2AW Tel: 01953 452011 Advert page 4 ST LEONARD’S COURT 6 St Leonard’s Street, Mundford, Thetford IP26 5HG Tel: 01842 878225 ST MARY’S RESIDENTIAL CARE HOME Market Place, New Buckenham, Norwich NR16 2AN Tel: 01953 860956 ST NICHOLAS HOUSE Littlefields, Dereham NR19 1BG Tel: 01362 692581 Advert page 4

WOODSTOCK CARE HOME LTD The Green, Gressenhall, Dereham NR20 4DT Tel: 01362 860861

YORK HOUSE 47 Norwich Road, Dereham NR20 3AS Tel: 01362 697134 Advert page 56

TAYLOR ROAD 7a Taylor Road, West Earlham, Norwich NR5 8LZ PD LDA SI Tel: 01603 259916

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A countywide list of home care providers starts on page 13.

South Norfolk care homes with nursing AUSTHORPE HOUSE NURSING HOME Norwich Road, Forncett St Peter, Norwich NR16 1LG Tel: 01953 789215 BROOKLYN HOUSE NURSING HOME Queen’s Road, Attleborough NR17 2AG Tel: 01953 455789

BUCKINGHAM LODGE CARE HOME Buckingham Close, Carbrooke, Thetford IP25 6WL OP D YA Tel: 01953 858750

CEDAR HOUSE NURSING & RESIDENTIAL HOME Church Road, Yelverton, Norwich NR14 7PB OP D Tel: 01508 494207 Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Norfolk care homes with nursing continued Ford Place Ford Street, Thetford IP24 2EP Tel: 01842 422074 Advert page 7

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Grove, The Scotts Hill, East Carleton, Norwich NR14 8HP Tel: 01508 570279

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Pastures, The 1–4 The Pastures, Yarmouth Road, Hales NR14 6AB PD LDA SI Tel: 01508 486045 Saxlingham Hall Nursing Home The Green, Saxlingham, Nethergate NR15 1TH Tel: 01508 499225

Hassingham House Care Centre Hardingham Street, Hingham NR9 4JB Tel: 0844 472 5173 Advert below OP D PD LDA MH SI YA

Sutherlands Nursing Home 136 Norwich Road, Wymondham NR18 0SX OP D PD LDA YA Tel: 01953 600900

Lincoln House Care Home Woodgate Lane, Swanton Morley, Dereham NR20 4LT OP PD Tel: 01362 637598

Thorp House Church Road, Griston, Thetford IP25 6QA Tel: 01953 881786

Mayfields Care Home, The Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY OP D Tel: 01760 722920

Trees Nursing Home 12 Candlers Lane, Harleston IP20 9JA Tel: 01379 853919

Oak Manor Nursing Home Scarning, Dereham NR19 2PG Tel: 01362 694978

Walcot Hall Nursing Home Walcot Green, Diss IP22 5SR Tel: 01379 641030

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Oakwood House Nursing Home Dereham Road, Old Watton Road, Colney, Norwich NR4 7TP OP D PD Tel: 01603 250101

HASSINGHAM HOUSE CARE CENTRE HINGHAM, NORFOLK Situated in the beautiful Norfolk countryside, Hassingham House Care Centre is an ideal place for your loved ones to spend time in the company of our highly trained care team. We provide quality 24 hour residential neurological & spinal injury nursing care, for both younger persons aged 30-65 and expert nursing for elderly persons aged 65 and over, in one community. Long term, respite and postoperative recuperative care. Crisis intervention, non-planned & emergency admission a speciality. En Suite Bedrooms – Sensory Garden – Full Activities Programme – Nutritional Meals – Music & Art Therapy – Personal Furniture – GP Visits Visit us to see just why our clients and their families are so happy to be cared for by us. HASSINGHAM HOUSE CARE CENTRE Hassingham House, Hardingham Street, Hingham, Norfolk, NR9 4JB Call 08444 725 173 or email hassinghamhouse@foresthc.com www.foresthc.com Calls charged at a maximum of 4p per minute from UK landlines. Mobile charges vary.

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Thatâ&#x20AC;&#x2122;s what we do for our residents every day Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users.

Eastlands Care Home

Beech Avenue, Taverham, Norwich, Norfolk NR8 6HP T: 01603 261281 E: eastlands@fshc.co.uk

47 Melton Road, Wymondham Norfolk NR18 0DB T: 01953 606645 E: melton.house@fshc.co.uk

Courtenay House Care Home

The Maltings Care Home

St Maryâ&#x20AC;&#x2122;s Care Home

Rectory Road, East Carleton, Norwich, Norfolk NR14 8HT T: 01508 570451 E: carleton.house@fshc.co.uk

Fakenham Road, Tittleshall, Kings Lynn, Norfolk PE32 2PF T: 01328 700646 E: courtenay.house@fshc.co.uk

103 Norwich Road, Fakenham, Norfolk NR21 8HH T: 01328 856362 E: the.maltings@fshc.co.uk

Melton House Care Home

North Walsham Road, Crostwick, Norfolk NR12 7BZ T: 01603 898277 E: st.marys@fshc.co.uk

West Norfolk care homes Adrian Lodge 19 Gaywood Road, King’s Lynn PE30 1QT Tel: 01553 760347 Anchorage, The 78 Wootton Road, King’s Lynn PE30 4BS Tel: 01553 765378

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Ashville House Fairfield Road, Downham Market PE38 9ET Tel: 01366 383428 Belgrave House School Road, Terrington St John, Wisbech PE14 7SE Tel: 01945 880087

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Downham Grange Clackclose Road, Downham Market PE38 9PA Tel: 01366 387054

Driftwood House Lynn Road, Hunstanton PE36 5HL Tel: 01485 532241

Eastgate House Residential Home 17 Littleport Street, King’s Lynn PE30 1PP Tel: 01553 691054

Fridhem Rest Home 79 Station Road, Heacham, King’s Lynn PE31 7AB Tel: 01485 571455

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Brambles, The 44 Monks Close, Bircham Newton PE31 6RD PD LDA SI YA Tel: 01485 576062

Gables Residential Home, The 22 Post Office Road, Dersingham, King’s Lynn PE31 6HS Tel: 01485 540528

Briar House Losinga Road, King’s Lynn PE30 2DQ Tel: 01553 760500

Gorselands Residential Home 25 Sandringham Road, Hunstanton PE36 5DP Tel: 01485 532580

Burman House Mill Road, Terrington St John, Wisbech PE14 7SF Tel: 01945 880464 Advert page 4 Close Residential Home, The 53 Lynn Road, Snettisham, King’s Lynn PE31 7PT Tel: 01485 540041

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Hickathrift House 217 Smeeth Road, Marshland St James, Wisbech PE14 8JB OP D Tel: 01945 430636 High Haven Howdale Road, Downham Market PE38 9AG Tel: 01366 382205 Advert page 4

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King’s Lynn Residential Home Austin Fields, King’s Lynn PE30 1PH Tel: 01553 769098

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Lincoln Lodge Residential Home For The Elderly 2 Lincoln Square, Hunstanton PE36 6DL Tel: 01485 535328

Crown Rest Home, The Station Road, Little Dunham, King’s Lynn PE32 2DJ OP PD SI Tel: 01760 722039

Mallards, The 161 Wootton Road, King’s Lynn PE30 4DW Tel: 01553 673449

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Delph House Wisbech Road, Welney, Wisbech PE14 9RQ Tel: 01354 610300

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Mandalay The Street, Marham PE33 9HP Tel: 01760 444175

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Manor Farm Hill Road, Ingoldisthorpe, King’s Lynn PE31 6NZ OP PD SI Tel: 01485 541977

Coopers Mill Mill Road, Walpole Highway, Wisbech PE14 7QJ LDA SI YA Tel: 01945 881249 Coralyn House 12 Glebe Avenue, Hunstanton PE36 6BS Tel: 01992 852061

Docking House Station Road, Docking, King’s Lynn PE31 8LS Tel: 01485 518243

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West Norfolk care homes continued Manton House 5–7 Tennyson Avenue, King’s Lynn PE30 2QG Tel: 01553 766135 Merrimore House 39 Avenue Road, Hunstanton PE36 5HW Tel: 01485 535299

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Mill House Litcham Road, Gayton, King’s Lynn PE32 1PQ Tel: 01553 636654 Nightingale Lodge 8 Austin Street, Hunstanton PE36 6AL Tel: 01485 533590 Advert page 56 Norfolk Lodge 32 King’s Lynn Road, Hunstanton PE36 5HT Tel: 01485 532383 Phoenix House 6 Lynn Road, Snettisham, King’s Lynn PE31 7LP Tel: 01485 544415

Looking

Portland Street 12–14 Portland Street, King’s Lynn PE30 1PB Tel: 01553 769091

Rebecca Court 9 Staithe Road, Heacham, King’s Lynn PE31 7EF Tel: 01485 570421 Advert page 4

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Red Thorn House Church Lane, Terrington St John, Wisbech PE14 7SD Tel: 01945 880877

Sheiling, The Squires Hill, Marham, King’s Lynn PE33 9JT Tel: 01328 701142

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Somerset Villa 19 Austin Street, Hunstanton PE36 6AJ Tel: 01485 533081

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St Germans House and Abbotsford 14 Lynn Road, St Germans, King’s Lynn PE34 3DW OP MH YA Tel: 01553 617491

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g and rights? Want in nd fu t, or pp su ith ing w t ation on care, hous rs you independen fe of e lin lp he Need more inform e fre ory’s meone? This Direct generate a to talk it over with so d support. We can an re ca r fo g in meet ok pects of lo care schemes that ith w g in us ho information on all as or es hom too. with details of care g and funding care sin oo ch personalised report on n io at rm you additional info your needs and send able our 00 389 2077, will en 08 r be m nu e on for ph care you’re looking One call to the Free of pe ty t ha w tly ac a profile of ex operators to build eds. according to your ne

Call 0800 389 2077 Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

West Norfolk care homes continued Summerville House Fenway, Heacham, King’s Lynn PE31 7BH Tel: 01485 572127

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Wyndham House Manor Road, North Wootton, King’s Lynn PE30 3PZ Tel: 01553 631386

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Terrington Lodge 2 Lynn Road, Terrington St Clements, King’s Lynn PE34 4JX OP D PD SI Tel: 01553 829605 Westfields Westfield Road, Swaffham PE37 7HE Tel: 01760 721539 Advert page 4

Winchley Home Rectory Lane, West Winch, King’s Lynn PE33 0NR Tel: 01553 841582

Woodlands 18 Grimston Road, South Wootton, King’s Lynn PE30 3HU OP D Tel: 01553 672076 Advert page 4

Boal Quay, King’s Lynn

West Norfolk care homes with nursing Amberley Hall Care Home 55 Baldock Drive, King’s Lynn PE30 3DQ Tel: 01553 670600

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Courtenay House Care Home Fakenham Road, Tittleshall, King’s Lynn PE32 2PF Tel: 01328 700646 Advert page 64 Diamond House Bennett Street, Downham Market PE38 9EJ Tel: 01366 385100

Lower Farm Care Home with Nursing 126 Grimston Road, South Wootton, King’s Lynn PE30 3PB OP PD YA Tel: 01553 671027

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Meadow House Nursing Home Norwich Road, Swaffham PE37 8DD Tel: 01760 725146

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Millbridge 4 Lynn Road, Heacham, Norfolk PE31 7HY Tel: 01485 570349

Faro Lodge Galyon Road, King’s Lynn PE30 3YE OP D PD LDA MH SI YA Tel: 01553 679233

Paddocks Care Home, The 45 Cley Road, Swaffham PE37 7NP Tel: 01362 637598

Goodwins Hall Care Home Goodwins Road, King’s Lynn PE30 5PD Tel: 01553 777994

Parkhouse Hotel Sandringham, King’s Lynn PE35 6EH Tel: 01485 543000

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Holmwood House 40 Whitecross Road, Swaffham, Norfolk PE37 7QY OP D PD Tel: 01760 724404

Shouldham Hall Nursing Home New Road, Shouldham PE33 0DF Tel: 01366 347276

Iceni House Jack Boddy Way, Swaffham, Norfolk PE37 7HJ Tel: 01760 720330

A countywide list of home care providers starts on page 13.

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Index A

Abacus Care (Norfolk & Suffolk) Ltd Abbeville Lodge Abbeville Residential Care Home Ltd Abbeville Sands Abbottswood Lodge Ability 2 Care Able Care Agency Ltd Able Community Care Acorn Park Adult Services Adrian Lodge Advantage Healthcare – Norwich Affinity Trust – Norfolk Ailwyn Hall Aitken House Alexander Court Alexandra House Nursing and Residential Care Home Allied Healthcare Amber House Amberley Hall Care Home Anchorage, The Anglian Link Appleton Lodge Argyll Care Argyll House Ashcroft Ashfields Ashville House Ashwood House Austhorpe House Nursing Home Availl Avery Lodge Residential Home Aylsham Homecare Aylsham Manor, The

Advertisers are in bold

13 46 46 46 49 13 13 13 58 65 13 13 49 49 58 49 13 46 67 65 13 46 13 49 58 49 65 49 62 13 46 13 49

Badgers Wood 49 Bay Tree House 56 BB Healthcare 13 Beauchamp House 58 Beeches, The 58 Belgrave House 65 Better Healthcare Services (Norwich) 13 Bilney Hall 58 Bishop Herbert House 56 Bluebird Care (Norwich & Broadland) 13 Boundary House 49 Brackendale House 49 Brambles, The 65 Bramley Lodge 49 Breckland Care at Home 13 Briar House 65 Broadacres 49 Broadland House Residential Care Home 46

Broadlands Park Residential Care Home 50 Broadview 46 Brooke House 58 Brooklands Nursing & Residential Home 55 Brooklodge 50 Brooklyn House Nursing Home 62 Brundall Care Home 55 Buckingham Lodge Care Home 62 Bungay House 58 Burgh House Residential Care Home Ltd 46 Burlingham House 57 Burman House 65

Callum House Camphill Communities East Anglia Care & Car Head Office Care By Us Care Company UK Ltd, The Care UK Homecare Limited Norfolk Caremark (Norwich) Caremark (West Norfolk) Carewatch (Central Norfolk) Carewatch (Norwich) Carleton House Care Home Carrow Hill Home Casarita Cawston Care Home Cedar House Nursing & Residential Home Chevington Lodge Chiswick House Church Farm Residential Care Home Church Green Lodge Churchfields, 14 Claremont Nursing Home Clarence House Clarence Lodge Clark James Norwich Limited Claxton House Clere House Close Residential Home, The Coach House Ltd, The Complete Caring Ltd Connie’s Care Services Ltd Coopers Mill Coralyn House Corton House Courtenay House Care Home Cranleigh Cranmer House Cremers Drift Cresta Lodge Creswick House Croft, The

50 13 13 13 13 13 13 13 13 13 58 57 50 55 62 58 57 46 57 59 49 55 46 13 59 46 65 46 13 13 65 65 57 67 50 50 59 59 50 59

Cromwell House Crossroads Care East Anglia • Attleborough • Dereham • Downham Market • Gorleston • Horsford • North Walsham Crossways Crown Care Norwich Crown Rest Home, The Culrose Residential Home Cypress Lodge (Norwich) Cypress Lodge (Potter Heigham)

Dairy Barn Lodge – Allicare Dalmeny House Daybreak Support Services Decoy Farm Delph House Diamond House Dimensions DMN Docking House Dormie House Residential Care Home Dorrington House (Dereham) Dorrington House (Watton) Dorrington House (Wells) Doughty’s Downham Grange Drayton Wood Driftwood House Dunsland Dussindale Park

Ealing House Residential Care Home Eastgate House Residential Home Eastlands Care Home Eckling Grange Elaine Herbert House Elite Care Ellacombe Elms Residential Care Home, The Elsenham House Nursing Home Eversley Nursing Home Extra Hands Home Services Limited Extra Hands of Heacham Ltd

Fairland House Fairway House Fakenham Road, 329 Fakenham Road, 331

57 13 15 15 15 15 15 50 15 65 59 57 50

15 50 15 49 65 67 15 15 65 50 59 59 50 15 65 50 65 50 55

49 65 50 59 57 15 57 46 55 49 15 15

59 15 50 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

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Faldonside Lodge 50 Faro Lodge 67 Felmingham Old Rectory 50 Feltwell Lodge 59 Fenners Farm House 59 Field View 50 Fisher Healthcare Ltd 15 FitzRoy Support – Bainbridge Close 15 FitzRoy Support at Home – Norfolk 15 FitzRoy Supported Living – Norfolk Central 15 FitzRoy Supported Living Norfolk West 15 Florence House 46 Ford Place 63 Fortress Care Services 15 Foxhill 51 Freeman Street, 43 51 Fridhem Rest Home 65 Furze Hill House 51

Gables, The Gables Nursing & Residential Home Gables Residential Home, The Genesis Residential Care Home Limited Gentle Folk Community Care Georgina House Care Home Georgina House Domiciliary Care Agency Glendon House Glenholme Goodwins Hall Care Home Goose Cottage (Patches Farm) Gorselands Residential Home Grange, The Grays Fair Court Great Hospital Domiciliary Service, The Greenacres Grenville Court Care Home Gresham Care Home Grove, The Gryphon Place

Hales Group Ltd Hales Lodge Hall Farm Cottage Halsey House Halvergate House Hamilton House & Mews Happy2care Harker House Harrisons Yard Harvey Lane Hassingham House Care Centre Hawthorns Care Home, The

51 49 65 46 15 47 15 51 51 67 15 65 55 57 15 51 51 49 63 55

15 47 51 55 55 55 15 59 59 57 63 58

Hazeldown Care Home 59 Heath Farm House Care Centre 51 Heath House 57 Heathcote 57 Heathers 51 Heathers Nursing Home, The 49 Heathfield 57 Hebron House 57 Hellesdon Bungalows 51 Heron Lodge 55 Herondale 47 Heronlea Residential Home 51 Hethersett Hall 59 Heywoods Grange 59 Hickathrift House 65 Hickling House 51 High Haven 65 High Oaks 59 High Oaks Community Care and Support 15 Highfield Residential Care Home 51 Highwater House 57 Hill Barn 59 Hill Grove 59 Hill House 59 Hillcrest 57 Hive, The 17 Hollies and Hollies Lodge, The 59 Holly Cottage 51 Hollybrook House 57 Holmwood 57 Holmwood House 67 Home Instead Senior Care 17 Home Is Where The Heart Is – Homecare 17 Homestead House 51 Housing 21 – Hunstanton 17 Honeysuckle Cottage 51

I Care Service Iceni House Iceni Lodge Independence Matters Floating Support Service Independence Matters Long Stratton Supported Living Independence Matters Norwich Supported Living Independence Matters Personal Assistant Services Broadland Independence Matters Personal Assistant Services City Independence Matters Personal Assistant Services East Independence Matters Personal Assistant Services North

17 67 47 17 17 17 17 17 17 17

Independence Matters Personal Assistant Services South Independence Matters Personal Assistant Services West Independence Matters West Supported Living Ingham Old Hall Care Home Insignia Healthcare Solutions InVent Health Limited Ivydene Residential Home

Jackie Garner – Home Office Jark Healthcare Ltd John Grooms Court Joseph House

Kalmia & Mallow Kemps Place Kensington Lodge Kevlin House Keys Hill Park King’s Lynn Residential Home King’s Lynn Supported Living Kingsgate Residential Home Kittens Lane Klair House

17 17 17 51 17 17 47

17 17 17, 57 47

59 57 51 51 17, 51 65 17 51 59 51

Lambert House 51 Lancaster House 59 Larchwood Nursing & Residential Home 58 Laurel Lodge Care Home 57 Laurels, The 51 Laurels Care Home, The 59 Leaf Homecare and Support Services 17 Letheringsett Hall 51 Lilas House 51 Limes, The (Acle) 17 Limes, The (Hellesdon) 52 Lincoln House Care Home 61, 63 Lincoln Lodge Residential Home for the Elderly 65 Linden Court 61 Lindum 52 Link House 61 Little Acorns 17, 49 Lloyd Road, 2 52 Lodge, The 55 Lodge Care Home, The 61 Long Stratton Supported Living 19 Louies Lane 61 Lower Farm Care Home with Nursing 67 Lyles House 52 Lynfield 61

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Magdalen House 47 Magnolia Cottage 52 Mallards, The 65 Maltings Care Home, The 52 Mandalay 65 Manor, The 55 Manor Farm 65 Manor Flats, The 55 Manor House 52 Manor House, The 52 Manor Lodge, The 52 Manorcourt Home Care 19 Manorcourt Homecare 19 Manton House 66 Maple Tree Care Ltd 61 Marine Court Residential Home 47 Martham Lodge Residential Care Home 47 Mary Chapman Court 52 Mayfields Care Home, The 63 Mead Lodge Residential Care 52 Meadow House Nursing Home 67 Mears Care Limited 19 Melton House Care Home 61 Mencap Personal Support – Waveney and North Suffolk 19 Merle Boddy House 61 Merrimore House 66 Middleton’s Lane 52 Mildred Stone House 47 Mill House 66 Mill House & Cottages 52 Mill House, The 52, 55 Mill Lodge 19, 55 Millbridge 67 Moorings, The 61 Mount Residential Care Home, The 52 Mountfield 57 Munhaven 52

NCC First Support – East NCC First Support – Northern and Western NCC First Support – Norwich NCC First Support – Southern New Dawn New Horizons Norwich Newhaven Newnham Green Newton Lodge Nightingale Care Home Nightingale Centre, The Nightingale Lodge Norfolk Domiciliary Care Agency

19 19 19 19 52 19 52 47 52 61 19 66 19

Norfolk Lodge Northfields Northgate House Norvic Healthcare Norwich Road, 3 NR Care Nunnery, The

Oak Bungalow Oak Farm Oak Lodge Oak Manor Nursing Home Oaklands Oakridge Rest Home Oaks & Woodcroft, The Oaktrees (Respite) Oakwood Care Oakwood House Nursing Home Old Maltings, The Old Rectory, The (Hevingham) Old Rectory, The (Winterton-on-Sea) Old Rectory Care Home, The Old Vicarage, The (Hopton–on–Sea) Old Vicarage, The (Ludham) Olive House Oliver Court Omnia Orchards Residential Care Home, The Overbury House Nursing and Residential Home

Paddocks Care Home, The Park House Parkhouse Hotel Pastures, The PCT Care Services Ltd Head Office Peace of Mind Peverell Care Home Philadelphia House Phoenix Homecare (Norfolk) Limited Phoenix House Pineheath Pinetops Pinewood Lodge Point House Portland Street Premier Homecare Prestige Nursing Norwich Prime Life Limited - 32 South Street Priorsmead Priory Social Care Progress House Progress Pathways Provider Services HQ

66 61 52 19 61 19 61

55 55 52 63 61 61 61 61 19 63 19 52 47 52 47 52 61 47 57 47 55

67 47 67 63 19 19 61 57 19 66 52 52 47 57 66 19 19 52 61 19 19 19 19

PULSE – Norfolk Purely Care

Quebec Hall Limited Quinton House

19 19

61 61

Rebecca Court 66 Red House Residential Home 61 Red Thorn House 66 Redgate House Care Home 61 Redlands House 52 Ritson Lodge 49 Rookery, The 20, 53 Rose Meadow 53 Rose Vere Care Home 61 Rosedale House 53 Royal Mencap Society – Fryers Walk 62 Royal Mencap Society – Woodlands Residential Home 62 Roydon Road 62 Russell Lodge Care Centre Limited 47

S & M Healthcare Salcasa Salisbury Residential Home Sanford House Nursing Home Saxlingham Hall Nursing Home Saxon House Scarborough House Scope Inclusion Norfolk Seahorses Nursing Home SENSE Holmlea Serenity Care East Anglia Ltd – Administrative Offices Shalimar Shalom Care Home Sheiling, The Shiels Court Care Home Shipbourne House Limited Shipdham Manor Shires, The Shouldham Hall Nursing Home Shulas Social Work Company, The T/A Dependable Care Somerley Somerset Villa South Norfolk Carers Ltd Springdale Squirrels St Brannocks St Clement’s Nursing Home St David’s Nursing Home

20 53 47 55 63 20 53 20 49 62 20 53 57 66 53 53 62 53 67 53 20 57 66 20 53 20, 55 53 58 55

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

St David’s Residential Care Home St Edmund’s St Edmund’s Residential Home St Germans House and Abbotsford St James Care Head Office St Leonard’s Court St Mary’s Care Home St Mary’s Residential Care Home St Michael’s Court St Nicholas House St Nicholas Nursing Home Stepping Out Strawberry Field Summerville House Sun Court Nursing Home Sunnycroft Care Home Sutherlands Nursing Home Swanton Community Support Swanton House Care Centre Sydney House

Talbots, The Tamarisk House Taylor Road Terrington Lodge

47 62 47 66 20 62 53 62 55 62 55 47 53 67 55 55 63 20 55 53

58 53 62 67

Thomas Tawell House Thorp House Treehaven Bungalows Treehaven Rants Trees Nursing Home Twin Oaks Nursing Home Two Acres Care Home Two School Cottages

58 63 53 53 63 58 56 53

Ur Choice Care Limited

Veritas Support Solutions Limited Vicarage Road Vineries, The Voyage (DCA)

20 53 47 20

Walcot Hall Nursing Home Walnut House Walsham Grange Warren, The Wensum Way Westbrook House Westfield House

63 62 56 53 53 53 62

Westfields Westminster Homecare Limited (Norwich) Westward Barns Westward Farm Whitehall Lodge Residential Home Whitehaven Residential Care Home Whitstone House Willows, The Winchley Home Windmill Care Home, The Windmill House Wishing Well, The Woodland Care Home Woodlands (North Walsham) Woodlands (South Wooton) Woodside House Woodspring House Woodstock Woodstock Care Home Ltd Worstead Lodge Wyndham House

67 20 62 62 58 53 62 62 67 47 62 53 56 53 67 58 53 58 62 53 67

Yew Lodge York House

56 62

Norfolk Care Homes Norse Care Orbit East Patches Farm Quality Care at Home Quartz Healthcare

48 4 18 16 14 34

Other advertisers Acorn 24/7 Ashley Care Group Barchester Black Swan Care Homes Care Choices Helpline Carebase

14 60 7 56 28, 46, 66 54

Elizabeth Barns Flagship Telecare Forest Healthcare Four Seasons Health Care Jeesal Group N-able

16 23 63 64 16, 50 24

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-83-6 Printed in England. Ref. No: 4001/Norfolk10/0114. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Norfolk County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Group Sales Manager: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell.

Visit www.carechoices.co.uk for further assistance with your search for care

The Heathers CARE HOME WITH NURSING 50 Beccles Road, Bradwell, Great Yarmouth NR31 8DQ Tel: 01493 652944

The Vineries

CAR E H O M E F O R T H E E LD E R LY Winterton Road, Hemsby, Great Yarmouth NR29 4HH Tel: 01493 732171

Sunnycroft

CARE HOME WITH NURSING 113 Fakenham Road, Taverham, Norwich NR8 6QB Tel: 01603 261957