Norfolk Care Services Directory 2013 by Care Choices Ltd

Norfolk

Care Services Directory 2013

Sandringham House Gardens

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts In association with

www.norfolk.gov.uk

‘I came to the respite centre a complete rack and ruin – after my stay I was a new man. The respite centre and the staff looked after me brilliantly. I didn’t want to leave!’

Your time is precious Our respite centres are here to help you enjoy it Our vibrant respite centres give our guests time to socialise and take part in activities safe in the knowledge they will be receiving expert care. They are purposefully designed for holidays and re-habilitation so unlike respite care provided in residential homes we only provide short breaks and if required support and care when you leave (see advert page 12). We offer high standards of 24 hour care in hotel-style accommodation. Our Norwich and Acle centres provide for both advance bookings as well as urgent admissions. We are proud that more people use our respite centres than any other dedicated residential respite service in Norfolk.

Call us now for more information or a free home consultation on 0303 3000 154 or visit www.ageuknorfolk.org.uk

E FhRoE me

ion t a t l u s con

Age UK Norfolk is the operating name of Age Concern Norfolk, a Charitable Company limited by guarantee in England number 03783205. Registered charity number 1077097. IDN159 12/12

Contents Welcome from Norfolk County Council The NHS is changing

5 5

Regions covered by this Directory

Specialist care

34–36

Learning disability

Dementia care

Dementia care: support in the community

Arranging your care 6–8 Your choices 6 How do I access services and get help and support? 6

Dementia care: care homes

Residential dementia care checklist

Mental health

Staying in your own home 8–13 Home care 8 Older People’s Community Outreach Service 9 Who provides home care? 11 What can I do if I need urgent help? 13 Home care agency checklist 13 Home care providers 15

Paying for care

37–41

Personalisation

Self-Directed Support

Direct Payments

Self-funding advice

What will you have to pay for your care?

Care Funding Information for Older People

Keeping independent 24–27 Norfolk Home Shield 24 Day opportunities 24 Norfolk Trusted Trader Scheme 24 Assistive technology and community alarms 25 Equipment to aid daily living 26 Wheelchairs 26

Essential information

Carers and families Carer’s Assessments Short breaks for carers Young carers Carers Direct

27–28 27 28 28 28

Leaving hospital First steps Moving to a care or nursing home Moving from an Acute Hospital to a Community Hospital Other help, advice and services

29–30 29 29

Housing with care Local schemes Sheltered housing Housing and support for younger adults

30–32 30 30 31

Care homes Residential care Care homes checklist

32–33 32 33

29 30

41–45

Inspection and registration of care services

Comments, compliments and complaints

End of Life Care

Out of county care options

Looking for care or support?

Safeguarding adults

Finding the right care and support and information

Listings of care homes / care homes with nursing ■ East Norfolk ■ North Norfolk ■ Norwich ■ South Norfolk ■ West Norfolk Index

46 49 56 59 65 68–71

Norfolk County Council and NHS Norfolk and Waveney’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Norfolk County Council, NHS Norfolk and Waveney and Care Choices cannot be held liable for any errors or omissions.

Directory is available electronically at www.carechoices.co.uk. Alternative formats This There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

DIGNITY IN EVERYTHING WE DO... NorseCare provides high quality care in 25 Care Homes and 14 Housing with Care Schemes throughout Norfolk. Providing high quality care is our business and we want to ensure that people living in our homes receive the care that meets their individual needs. We understand that choosing a care home is a very important decision and we want to support you in finding the best option.

That is why you are very welcome to come and visit any of our homes so you can find out what we have to offer. Living with NorseCare will provide you with: 路 24 hour support to meet your individual needs 路 A friendly team of qualified staff 路 Opportunities to enjoy new friendships and try new activities 路 A strong emphasis on ensuring families and friends are welcome at all times

For more information about living with NorseCare please contact us at: 01603 894366 contact@norsecare.co.uk www.norsecare.co.uk

Welcome from Norfolk County Council Welcome to the ninth edition of the Norfolk Care Services Directory which will provide you with information on care options available in the County. Norfolk County Council’s Community Services Department is committed to helping people maintain their independence and live fulfilling lives. Adult Care is striving to achieve a more personalised service, to put you at the centre of your care choices and to enable you to be in control of those decisions. You will find information on Self-Directed Support and Personal Budgets on page 37. We know that many people come to Adult Care at times of need and in worrying circumstances. Whether you will fund your own care or not, we can help you to walk through our services and provide information and advice along the way. The Norfolk Care Services Directory is an essential companion on that journey – and you can be confident that more information is available by contacting the Council (please see our details below) or, do use our website, which we are continuously improving: www.norfolk. gov.uk/Adult_care/index.htm Many of our services are offered in partnership with the voluntary and independent sectors. We also work closely with our colleagues in the NHS and continue to do so during a time of momentous change. We work closely with the Care Quality Commission and care providers to make sure that high quality services are maintained in care settings. This

includes ensuring that people are safe from harm, or ‘safeguarding’, as well as involving people in their own care choices and communicating those decisions better. We are also involving residents on a Charter for service users and care providers in Norfolk, setting out how care providers should work to ensure service users are at the centre of their care. The Charter will be signed up to by providers on a voluntary basis. We can only improve our services with your feedback. Please let us know what you think about our services. We hope you will find this Directory useful and if you require any further information about Adult Care then please do not hesitate to contact us through our Customer Service Centre on 0344 800 8020. Harold Bodmer Director of Community Services Norfolk County Council

Cley village, Norfolk

The NHS is changing Changes are happening within the NHS but there is no change in how we as patients are cared for or how we can access NHS care. Patients should still speak to their GP or community pharmacist for less serious issues if they have health problems. Hospitals, community and mental health services are there for patients in the same way as before. However from April 2013 the responsibility for health commissioning transfers from NHS Norfolk

and Waveney to Clinical Commissioning Groups (known as CCGs). CCGs are led by family doctors and nurses. The role of CCGs in commissioning is to plan which services are required locally, then use public funds to ‘buy’ those services from hospitals, other NHS organisations or independent providers as appropriate. To do this, CCGs will work with patients, healthcare professionals and other stakeholders such as Norfolk County Council.

The Norfolk and Waveney Clinical Commissioning Groups are: • North Norfolk: www.northnorfolkccg.nhs.uk

• South Norfolk: www.southnorfolkccg.nhs.uk

• West Norfolk: www.westnorfolkccg.nhs.uk

• Health East (Great Yarmouth and Waveney): www.gywpct.nhs.uk

• Norwich: www.norwichccg.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Regions covered by this Directory Countywide home care providers ■ East Norfolk Care homes Care homes with nursing ■ North Norfolk Care homes Care homes with nursing

15 Hunstanton

Sheringham

46 47

Cromer

Fakenham North Walsham

49 55

■ Norwich Care homes Care homes with nursing

56 57

■ South Norfolk Care homes Care homes with nursing

59 63

■ West Norfolk Care homes Care homes with nursing

65 67

King s Lynn Dereham Downham Market

Norwich

Wymondham

Great Yarmouth

Thetford

Arranging your care Your choices Some people who are eligible for services from adult care will choose to make their own arrangements with a person or an organisation to provide them with the help and support they need. You can do this without first having had an assessment if you wish. This is known as a ‘private arrangement’. Those people who have had an assessment from adult care and are found to be eligible for services can have the choice about how the service(s) is arranged for them.

identified in your Support Plan. This will enable you to have more control over the care that you receive, how and when you receive it. • For Adult Care to arrange one or more services to be provided to you via your Personal Budget in the form of a directly-commissioned service. This means that we will make all the arrangements with one or more organisations to meet the needs we have identified in your Support Plan.

You can choose: • To arrange one or more services for yourself. In this instance, we will arrange to pay you or an agent acting on your behalf with a Personal Budget in the form of Direct Payments to meet the needs we have

We have a Care Arranging Service which helps us to find suitable organisations to meet your needs and they will send out a copy of your Support Plan with details of the organisations we have arranged to support you.

How do I access services and get help and support? If you contact Adult Care to ask for help and support you will firstly speak to one of our specialist advisers who can talk to you about your situation. They may be able to point you in the direction of help and support

that you can access for yourself. If the adviser thinks that you might need support or services from us you will need to have an assessment of your needs. An assessment can be carried out over the >>

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Choosing the right care home for Mum was made easier. • Nursing Care • Residential Care • Dementia Care • Respite Care

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester ! YEARS 1992

2012

Why not call us or drop in for a chat over a cup of tea?

www.barchester.com

Ashfields Care Home | Tel: 01603 294 535 31 Salhouse Road, Rackheath, Norwich, NR13 6PD

Opens June 2013! Hopton Care Home | Tel: 01502 322 081 Lowestoft Road, Hopton on Sea, Norfolk, NR31 9TE

Ford Place Care Home | Tel: 01842 422 074 Ford Street, Thetford, Norfolk, IP24 2EP

The Warren Care Home | Tel: 01603 294 648 157a Wroxham Road, Sprowston, Norfolk, NR7 8AF

Hethersett Hall Care Home | Tel: 01603 294 628 Norwich Road, Hethersett, Norwich, Norfolk, NR9 3AP

Woodside House Care Home | Tel: 01603 294 649 142 Woodside Road, Norwich, Norfolk, NR7 9XJ

How do I access services and get help and support? continued >> telephone, or in more complex cases, we will arrange to do this face-to-face. In either situation you will be asked your personal circumstances and current situation. You will be asked to describe what your care needs are and what you believe will be of help to you to meet these needs. It will be explained to you that Norfolk County Council has an eligibility criteria as our priority has to be the most vulnerable people. However, we can give you and your carer information and advice, whatever your needs are. We can also put you in touch with other organisations that may be able to help you. We will discuss with you the options available to meet your needs. It may be that other voluntary agencies may be able to help and we can provide this information. If you are eligible for services they may be provided under a Personal Budget, except for in emergencies. This will allow you to either have the services directly arranged by us, or you will be allocated an amount of money to enable you to purchase your own care directly. The Care Assessor will also advise you about Norfolk County Council’s charging policy as you may have to pay for some or all of the social care you need. To read the ‘Fairer Charging Policy for Home Care and other Non Residential Care Social Services’ document, visit the website: www.norfolk.gov.uk/ view/NCC070042. After your Personal Budget has been arranged, the

Care Assessor will contact you again to ensure you are satisfied with the service you are receiving. We want to provide services that enable you to live as independently as possible. We have to take into account any risks to you or to others and we have to be fair to everyone in Norfolk who needs our help. The eligibility criteria describes how serious a risk to your independence there is if your needs are not addressed immediately or in the near future. The levels of risk are in four categories, these are: • • • •

‘Critical’; ‘Substantial’; ‘Moderate’; and ‘Low’.

These definitions are taken from guidance issued by the Department of Health. The full guidance can be found on the Department of Health website www.dh.gov.uk. If our assessment is that the risk is ‘critical’ or ‘substantial’, then it is likely that you will be eligible for our social care services. You may still need to pay towards the cost of your services. You can find out more about charging here: www.norfolk.gov.uk. For those who have a ‘moderate’ or ‘low’ level of risk, we will provide advice and information about the help that may be available for you. To read the ‘Fairer Charging Policy for Home Care and Other Non Residential Care Social Services’, visit: www.norfolk.gov.uk/view/NCC070042.

Staying in your own home Home care Also known as domiciliary care or home support, home care provides practical help for people to stay independent at home, in Housing with Care and Supported Living. Examples of the sorts of services that home care can include are: • Personal care – such as help with getting up or going to bed, bathing, showering and going to the toilet. • Food and drink – such as help with eating and with special diets, help to manage different types of meal services and menu planning, help to prepare and cook food.

• Simple treatments – such as help with prescribed medication, reminding you when medication needs to be taken, applying creams and lotions, simple dressings and eye drops. • Personal assistance – such as help with dressing, surgical appliances and manual aids, help to get up and go to bed and getting around your home using a hoist. • Domestic tasks – such as washing up, lighting fire/ helping you stay warm, washing clothes or soiled linen. • Night Care or Night Sitting Services – which means a

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Home care continued home care assistant in your home during all or part of the night to make sure you are safe and provide personal care services listed above. You can either arrange these services yourself or contact Community Services. To decide what sort of help you need, Community Services will carry out an assessment. If you are eligible for services, you will receive services through a Personal Budget, except for in emergencies. This will allow you to either have the services directly arranged by Community Services or you will be allocated an amount of money to enable you to purchase your own care directly, or a mixture of both. Community Services also provide advice and information which enables you to live safely and independently in your own home. An emergency respite line is available for carers, called ‘In My Place’. The service allows carers to log vital information about the needs of their cared for person and who to contact in an emergency. By completing a simple form, carers can create an emergency plan which can be activated quickly by health or Community Services. To find out more and to request a pack call 0344 800 8020. There is an emergency telephone service for outside normal office hours on 0344 800 8020. It is for people who are in danger or are unable to remain at home without immediate help. If you call outside normal office hours and can reasonably wait until the next working day, we will ask you to call back.

HOME VISITING OPTICIAN WE OFFER YOU A FREE NHS EYE EXAMINATION ALL IN THE COMFORT OF YOUR OWN HOME.

STEP 1

STEP 2

STEP 3

Call us to make an appointment at a time which is convenient for you.

We will come to you and test your eyes in the comfort of your own home.

Your glasses will be delivered and fitted by our fully trained staff.

If you are unable to attend your High Street Optician for any medical reasons, we are able to provide you with a fully funded FREE NHS eye examination, glasses and full aftercare in the comfort of your own home (subject to eligibility). “We are a local, independent company based in Norwich. We pride ourselves in offering a professional service with the old fashioned personal touches - the way it used to be.”

All our staff have advanced training in dementia awareness.

Tel: 01603 720934 Fax: 01603 720994 www.spectaclesathome.co.uk

Spectacles At Home Ltd are contracted to Norfolk PCT Company No. 07673477

Many people can be involved in arranging a support plan, but it is important that you and anyone who is caring for you take part in the discussions. Your views and wishes should always be taken into account. It is likely that we will make a charge for services provided, based on your financial circumstances. You should be given clear information about what you can expect to pay.

Older People’s Community Outreach Service A new service aimed at supporting older people living in their own homes to maintain their independence has launched in Norfolk. The community outreach service for older people launched in 2012 and supports vulnerable people who live in their own homes but might need some extra help to live full and active lives in their communities. The support service, which is free to use for up to two years, has been created and funded by

Norfolk County Council and aims to reach more than 1,000 people in its first year. It will see trained staff or volunteers visiting older people’s homes and providing them with help and advice on areas which can become challenging in older age. These could include personal safety and security, managing finances, using health or legal services, social or community activities, making adaptations to their home and measures to reduce the risk of falls at home.

Visit www.carechoices.co.uk for further assistance with your search for care

Confused by Personal Health Budgets? Insignia Healthcare offer tailor made care packages to make the stress of direct payments disappear. As home care specialists we can provide a range of services to suit whatever needs you may have.

Our Personal Assistants & Support Workers can offer help with:

We can offer a full range of services such as: • • • • • • • •

Recruitment • Contracts Payroll • Training Employment Law Background checks & CRB’s Clinical Support Sickness & Holiday Cover Full Care Packages Staff Management

Specialist Provider in: • • • • • •

Palliative & End of Life Care Dementia Care • MND Social Care • Young Adults Spinal & Brain Injury Parkinson’s Disease Learning Disabilities

Personal Care

Outside the Home

3 Bathing & Personal Grooming 3 Getting up & going to bed 3 Hair & Make up 3 Night Sits 3 Medication Assistance

3 Shopping 3 Appointments & Outings 3 Socialising & Social Activities 3 Studying & Classes

Around the Home 3 Paying Bills 3 Light Cleaning Duties 3 Cooking meals 3 Arranging tradesmen 3 Household Management All of our staff are fully vetted, trained & managed to the highest standard. If you would like more information please call one of our dedicated consultants. If you would prefer to discuss your needs in person, please call to arrange an assessment visit. We are a preferred provider for NHS Norfolk, NHS Waveney & Norfolk County Council.

Kings Lynn Branch

Norwich Branch

Insignia Healthcare Solutions

Bishops Lynn House

Henderson Business Centre

18 Tuesday Market Place

Ivy Road

Kings Lynn, Norfolk

Norwich, Norfolk

PE30 1JW

NR5 8BF

Telephone 01553 666166

Telephone 01603 230 405

Fax 01553 666160

Fax 01603 230 406

Email kingslynn@insigniahealthcare.co.uk

Email norwich@insigniahealthcare.co.uk

www.insigniahealthcare.co.uk

Regulated by the Care Quality Commission

Older People’s Community Outreach Service continued If you think you or someone you know might benefit from the Older People Outreach Service, please contact: * In north, south and west Norfolk: British Red Cross by ringing 0844 893 7779 or emailing supportnorfolk@redcross.org.uk . Visit www.redcross.org.uk/supportnorfolk for more information. * In Norwich: Cotman Housing Association by ringing 01603 731699 or emailing outreach@cotman-housing.org.uk. Visit www.cotman-housing.org.uk for more information. To contact Red Cross: Coronation Road, Norwich NR6 5HD Tel: 01603 426361 www.redcross.org.uk Housing at home – floating support This is advice and support to help with some of the housing difficulties that you may face about continuing to live in your own home. It can include help with understanding complicated official forms, support with claiming benefits and grants and help to contact other services. There is a free countywide service, ‘Stonham Homestay’, which provides this help: telephone 0845 155 0390. Home care charges Adult Care may be able to help you with the cost of some of your home care, ask for an assessment of your care needs. Any financial assistance will depend on your assets and income and can come in the form of a Direct Payment. The help that you are provided with should be reviewed at least annually. This will provide you with a regular check on how well your arrangements

are meeting your needs. If at any time you feel your circumstances have changed or that costs have increased, you should contact Adult Care to request another assessment. For those care packages which have been arranged by Adult Care, contracts and care plans will have been completed by a care manager and the agencies used will have been accredited to work for the Council. People arranging and funding their own care either privately or through a Direct Payment (see page 38) can choose their own worker or care agency. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice. Live-in care 24 hour live-in can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and shortterm support following hospital discharge. In some cases it’s preferable and more economic to have a carer actually living in the home. This can be for a short period eg a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or mental disabilities who require long-term ongoing care. All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on their website www.cqc.org.uk. When considering a service it’s always a good idea to check their report. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider.

Who provides home care? A comprehensive list of home care providers in Norfolk starts on page 15 or can be accessed via the website: www.norfolk.gov.uk. Norfolk County Council Home Support service commissions the independent sector to support the people of Norfolk to lead independent and dignified lives at home. The service helps with a range of tasks, dependent

on an assessment and eligibility, which includes personal care, assistance with food and drink and assistance with medication. The service is delivered by a team of trained, experienced and competent staff. The quality of the service will be regularly reviewed by the registered manager of the service and is regulated and inspected by the Care Quality Commission.

Visit www.carechoices.co.uk for further assistance with your search for care

Home sweet home… the only place to be Stay independent with Age UK Norfolk’s home support and care service. Our services include: • companionship • meal preparation • medication reminders • light housekeeping • local transportation • convalescence and respite care Call us now for a free home consultation

0303 3000 142

www.ageuknorfolk.org.uk Age UK Norfolk is the operating name of Age Concern Norfolk, a Charitable Company limited by guarantee in England number 03783205. Registered charity number 1077097. IDN166 11/12

‘My SupportGiver is really caring and bubbly, she lifts up our day and makes us feel a lot happier. My husband and I look forward to the day she comes. If it were not for her we wouldn’t be living here today.’

We Care for Adults and Children in Hertfordshire Of All Ages. Home Care for You. Home Care For You All Personal Care, Domestic Chores and Support Services, Visits From ¼ Hour up to 24 Hour Live-In Care, Fully flexible, tailored care packages to suit your individual needs.

Specialist areas include:

Physical Disabilities, Dementia Care, Degenerative Conditions, Neurological Disorders, End of Life Care, Learning Disability Support.

24 Hour Live-in Care & Support for you Contact us for a Free Assessment

Caring for Adults and Children of All Ages Norfolk Care Quality Commission and Across Herts County Council accredited. Members of the United Kingdom Home Care Association.

• All Personal Care, Domestic Chores and Support Services • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

on 0333 700 80 80 (24 Hours) enquiries@carebyus.com www.carebyus.com

Specialist Areas Include: • Physical Disabilities • Dementia Care

0333 700 80 80 enquiries@carebyus.com • www.carebyus.com

• Degenerative Conditions • Neurological Conditions • Medication Needs • End of Life Care • Learning Disability Support

Care Quality Commission and Norfolk County Council Accredited. Members of the United Kingdom Home Care Association

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

What can I do if I need urgent help?

Norfolk Swift Response is a service that provides help and support to people who have an urgent and unplanned need. Available 24 hours a day, it provides assistance or reassurance during a period of urgent need to people in their homes who don’t need help from the emergency services. They can assist with the likes of: • Supporting somebody with getting up, washing and dressing if their partner has suddenly been admitted to hospital. • Assisting someone who has fallen, but no significant injury has occurred.

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agencies  What experience does the agency have in your particular field of need? Can they supply references for you to check?  Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.  How long has the agency been operating?

There is no charge for this service, and a referral can be made if longer term care is needed. Any resident who finds themselves in need in Norfolk is eligible for help.

 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

How can I contact Norfolk Swift Response?

 How can you contact the agency in an emergency or outside office hours?

Residents in the Great Yarmouth area can call 01493 843097 (24 hours). All other residents in Norfolk should call 01603 442008 between 8am and 10pm, and 01603 481409 between 10am and 8pm. You can expect the Swift Response team to: • Show their identity cards when they visit somebody for the first time, and always be dressed in a Norfolk Swift Response uniform. • Behave professionally and politely at all time, respecting customers’ privacy and dignity. • Not smoke in a person’s home. We also ask that you do not smoke while a member of Norfolk Swift Response is in your home. • With the person’s agreement, make ongoing referrals for them.

 How hard or easy would it be to make a complaint and how are things then put right?  If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers  You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?  Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.  You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.  Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying  If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care

Availl We Do Home Care, We Do Reliability, We Do Respect, We Do Making A Difference, We Do Independence, We Do Trust, We Do Care. You will find our carers, support workers and housekeepers providing care at home, as well as providing cover in establishments. We offer adult care, including learning disability, mental health and brain injury support with a choice of day, night, sleep-in or live-in care.

Great British Care Awards

WINNER BEST CARE EMPLOYER AWARD

We promise you reliability, consistency and continuity with 24/7 on-call, so there is always somebody at the end of the phone, whenever you may need us. We carefully select all our staff, then continually develop, train and support them, to make sure you get excellent staff that can be proud of the work they do. At Availl, we are all about people, about developing trust through communicating and building relationships. Itâ&#x20AC;&#x2122;s always been the way weâ&#x20AC;&#x2122;ve chosen to work. Call us for a FREE, immediate assessment or simply to find out more about what Availl can do for you.

Call or Visit 01603 633 999 www.availl.co.uk

Availl Griffin House 3 Cathedral Street Norwich NR1 1LU

Registered with the Care Quality Commission

Hello, we are Availl. We are a local nursing agency aiming to make a real difference in adult care and support. We believe everybody deserves respect, dignity and as much independence as possible.

Home care providers Abacus Care (Norfolk & Suffolk) Ltd Taverham OP D PD LDA MH SI YA AD Tel: 01603 865665 Able Care Agency Ltd Norwich Tel: 01603 624135

OP D PD SI

Able Community Care Trowse Tel: 01603 764567

OP D PD LDA MH SI

Administrative Offices Norwich Tel: 07017 017799

Advantage Healthcare – Norwich Hethersett OP D PD LDA MH SI YA Tel: 01603 813969 Affinity Trust – Norfolk Norwich Tel: 01603 400321 AlliCare Norwich Tel: 01508 578109

LDA

Advert page 18 OP D PD LDA MH SI YA AD

Allied Healthcare King’s Lynn Tel: 01553 692880 Norwich Tel: 01603 675910

OP D PD LDA MH SI YA AD

Availl Norwich Tel: 01603 633999

Advert page 14 OP D PD LDA MH SI YA AD

Bainbridge Close North Walsham

OP YA

PD LDA SI

Benchmark Care King’s Lynn Tel: 01553 811995

Better Healthcare Services (Norwich) Norwich Tel: 01603 616999 OP D PD LDA MH SI YA Bluebird Care (Norwich & Broadland) Rackheath Advert page 16 OP D PD SI YA Tel: 0845 017 8205 Breckland Care at Home North Elmham Advert page 18 OP D PD LDA MH SI YA AD Tel: 01362 668215 Camphill Communities East Anglia OP LDA YA Holt Tel: 01263 860305 Care By Us Cambridge Tel: 0333 7008080

Advert page 12 OP D PD LDA MH SI YA AD

Care Company UK Ltd, The King’s Lynn OP D PD LDA MH SI YA Tel: 01553 660130 Caremark (Norwich) Norwich Tel: 01603 433855

Advert page 23 OP D PD LDA MH SI YA AD

Caremark (West Norfolk) King’s Lynn OP D PD LDA MH SI YA AD Tel: 01553 660333 Caresolutions Anglia Ltd Attleborough Tel: 01953 483747

OP D

Carewatch (Central Norfolk) Dereham Advert page 16 OP D PD LDA MH SI YA Tel: 01362 696967

Barchester Community Support Norwich Advert page 7 OP PD LDA MH YA Tel: 01603 767578

Carewatch (Norwich) Norwich Tel: 01603 419603

BB Healthcare King’s Lynn Tel: 01553 761400

Clark James Norwich Limited Norwich OP D PD LDA MH SI YA AD Tel: 01603 886980

OP D PD LDA MH SI AD

Advert page 20 OP D PD LDA MH SI YA

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Visit www.carechoices.co.uk for further assistance with your search for care

CARE VISITS AT HOME

A comprehensive

We care passionately care at home service

Call our professional team on 0845 017 8205 (lo-call) Call our professional team on us0845 017 8205 (lo -call) Visit www.bluebirdcare.co.uk or email at norwich@bluebirdcare.co.uk

Alternative Bluebird Care offers a realistic cost effective alternative to residential care.

What we offer We offer everything from personal care to shopping, cleaning or social visits.

Our staff Our staff are caring, trained to give medication and police checked.

Carewatch in Central Norfolk... supporting the whole fa mily Carewatch, the national provider of local homecare services provides care and support to those who wish to retain their independence and to do so in their own homes. Your local branch, Carewatch (Central Norfolk) can support you or a loved one with:

What we do We will repect all your017 wishes and 0845 8205 (lo-call) Fax: 01603 735990 thoughts whilst your care plan is tailor-made for you.

• Light domestic duties such as shopping and cleaning • Providing friendship, reassurance and companionship • Personal support • Complex care, palliative and respite care

Bluebird Care (Norwich & North Norfolk) l Unit 6 l Oaktree Business Park Basey Road l Rackheath l Norwich l Norfolk l NR13 6PZ

Acorn 24/7 is a specialist live in care service

We support...

• We provide one to one live in care 24/7

• Mental Health • Parental Support • Long & Short Term Care • Holidays & Respite

(01362) 696967 “ K nowing that mu m is being looked

For help and friendly advice call us on

after safely in her own home is a great reassurance to me and our fa mily

01603 633 110

Or email us on info@leafhomecare.co.uk

www.carewatch.co.uk

• Personalised support which means Your Choices, Your Life www.leafhomecare.co.uk

For more information please call:

“

• A modern full-time care solution which allows you or a loved one to stay at home

• All medical conditions • Specialist Care • End of life Care • Elderly Care • Learning Difficulties

Alpha Delta House, Rash’s Green, Dereham NR19 1JG Acorn 24/7 Live-in Care Service is a divison of

Acorn24-Advert-A6-Landscape.indd 1

20/08/2012 16:40

believe that a “ We person centred

Our services include: • Personal care • 24/7 live-in care • Specialised care • Elderly care • End of life care • Homecare • Respite • Learning disability support • Support with domestic tasks • Escorted days out • Dementia • Companionship & friendship • Hospital discharge • Intensive & complex care needs Proud members of the following organisations: Registered with Care Quality Commission

At Fisher Healthcare Ltd, we provide and supply support to a vast range of clients. This could either be in the client’s own home or to organisations that require extra support, including nursing/ residential homes or specialist care centres. Our most important goal has always been to recruit competent, dedicated, warm individuals, whose first objective is the care and well being of a loved one. We make every effort to ensure that the individuals we recruit are suitable to care and support your loved one.

approach and an understanding of an individual’s specific needs helps promote the individual’s sense of independence, whilst also ensuring their privacy and dignity are maintained.

”

20 West End Street, Norwich, Norfolk NR2 4JJ Tel: 01603 612307 Fax: 01603 612207 katie@fisherhealthcare.co.uk or francesca@fisherhealthcare.co.uk

www.fisherhealthcare.co.uk 16

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Home care providers continued Complete Caring Ltd Wymondham Tel: 01953 423424 Connie’s Care Services Ltd Wisbech Tel: 01945 774250

OP D PD MH SI YA

Doughty’s Norwich Tel: 01603 621857

OP D PD MH SI YA

East Anglia Domiciliary Care Branch Norwich OP PD LDA MH SI YA Tel: 01603 305540

Crossroads Care in Norfolk Dereham OP D PD LDA MH SI YA Tel: 01362 691708

Elite Care Cromer Tel: 01263 512528

Crossroads Care in Norwich and East Norfolk (Great Yarmouth) Gorleston OP D PD LDA MH SI YA Tel: 01493 441222

Extra Hands of Heacham Ltd Broadland OP D PD LDA MH SI YA AD Tel: 01485 570611 Heacham OP D PD LDA MH SI YA AD Tel: 01485 570611

Crossroads Care in Norwich and East Norfolk (Horsford) Horsford OP D PD LDA MH SI YA Tel: 01603 898900

OP D PD SI YA

Fairway House Dereham Tel: 01362 695588

LDA YA

Crossroads Care in Norwich and East Norfolk (North Walsham) North Walsham OP D PD LDA MH SI YA Tel: 01692 500006

Fisher Healthcare Ltd Norwich Tel: 01603 612307

Crown Care Norwich Norwich Tel: 01603 251712

OP D PD MH SI YA

Fitzroy Support at Home – Norfolk Wymondham PD LDA SI Tel: 01953 609289

Daybreak Support Services King’s Lynn OP D PD LDA MH SI YA Tel: 01553 768154

Fitzroy Supported Living – Norfolk Wymondham PD LDA SI Tel: 01953 609286

Dimak Healthcare North Walsham Tel: 01692 500755

Fitzroy Supported Living Norfolk West Wymondham Tel: 01953 609286 LDA YA

Dimensions Norwich Tel: 01603 819400 DMN Norwich Tel: 01603 502972

OP D PD LDA SI YA

LDA

LDA MH

Advert page 16 OP D PD LDA MH SI YA

Gentle Folk Community Care New Buckenham Tel: 01953 860645

OP PD YA

Georgina House Domiciliary Care Agency Gt Yarmouth Advert page 20 OP Tel: 01493 853633

Advertisers are highlighted

Leaf Home Care

We support... • All Medical Conditions • Complex Care • Specialist Care • Elderly Care • Dementia Care • End of Life Care • Mental Health • Parental Support • Hospital to Home • Live in Care • Holidays and Respite

We provide personalised homecare support which means, Your choices, Your life. • We provide personal care, domestic, activity

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help. Services include: • Companionship • Light housekeeping • Local transportation & errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia & Alzheimer’s care and much more...

and social companionship support

• We support with every day living tasks through to long term complex care

• We provide homecare across Norfolk and Norwich areas

• We are accredited with Social Care, NHS and registered with CQC

For help and friendly advice call us on

01603 618 111 Email us on

Home Instead Instead in in Norfolk (YOUR is part Home OFFICE) is part of a national of a national organisation rapidly www.leafhomecare.co.uk organisation rapidly building a building a reputation as one of reputation as onecare of the UK’s the UK’s leading companies leading care companies allowing older people toallowing Leaf-Advert-63x90-AW2.indd 1 older people living in continue livingtoincontinue their own Community their own homes. homes.

info@leafhomecare.co.uk

Breckland Care at Home

04/01/2013 11:14

Interest Company

High quality home care to enable people to stay in their own homes

From just an hour, to full time care, our service is available 24 hours a day, seven days a week.

Call us on 01603 482116 (Norwich) or 01553 600240 (West Norfolk) Specialists in providing older people with non-medical care in their own homes.

www.homeinstead.co.uk

Breckland Care at Home, at Elmham Surgery, aims to provide high quality home care services and support to individuals or groups in the local community. Our aim is to enable people to stay in their own homes and remain independent. We are registered with the Care Quality Commission, Norfolk County Council and all our staff have enhanced CRB checks. Benefits of the Service on Offer The services offered will include: s Personal Care s Meal Preparation s Functional re-ablement s Support for light domestic chores s Support for shopping or other trips and visits s Breckland Care at Home is a “ Not for Profit” Community Interest Company. 01362 668215 www.brecklandcareathome.co.uk Elmham Surgery, North Elmham, Holt Road, Norfolk, NR20 5JS

Covering North & South Norfolk

Regulated by the Care Quality Commission

Alli Care

Personal Care & Support Services

We are here to provide personal care

Are you looking for Care or Support or need a little helping hand?

and support services to individuals and their families, enabling them to stay independent in their own homes.

Insignia Healthcare can provide a wide range of services to meet your every need

Dairy Barn Lodge, For more information please contact us: Norwich Road, Email: office@allicare.co.uk Web: www.allicare.co.uk Mulbarton, Telephone: 01508 578109 Mobile: 07860 Norwich NR14 8JN Quartz90x63Ad#AW:Layout 1 10/10/2012 09:05 Page 1 404758

Healthcare Resource Management

3 Personal Health Budgets

(See our main advert) 3 Direct Payments 3 Privately Funded Care

& More We also provide Carers & Support Workers to Residential & Nursing Homes & other community projects.

Specialist in staffing solutions for mental health settings, also setting up person centred services for clients with mental health issues that are using personal budgets 0845 034 7758 | www.quartzhealthcare.co.uk

Kings Lynn Branch

Norwich Branch

Insignia Healthcare Solutions Bishops Lynn House 18 Tuesday Market Place Kings Lynn, Norfolk PE30 1JW Telephone 01553 666166 Fax 01553 666160 Email kingslynn@insigniahealthcare.co.uk

Insignia Healthcare Solutions Henderson Business Centre Ivy Road Norwich, Norfolk NR5 8BF Telephone 01603 230 405 Fax 01603 230 406 Email norwich@insigniahealthcare.co.uk

Ferndale Business Centre, 1 Exeter Street, Norwich, NR2 4QB

www.insigniahealthcare.co.uk

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Home care providers continued Goose Cottage Norwich Tel: 01603 279938

OP D PD LDA MH SI

Great Hospital Domiciliary Service, The Norwich Tel: 01603 622022

Great Yarmouth Community Care Services DCA Great Yarmouth OP D PD LDA MH YA Tel: 01493 440200 Hales Group Ltd Thetford Tel: 01842 780000 Happy2care Burnham Market Tel: 01328 730492

OP D PD LDA MH YA

OP D PD MH SI YA AD

High Oaks Community Care and Support Diss OP PD LDA MH YA Tel: 01379 674456 Home Instead Senior Care Norwich Advert page 18 OP D PD LDA MH SI YA AD Tel: 01603 482116 Home is where the heart is – Homecare Norwich Tel: 07598 656123 Housing 21 – Hunstanton Hunstanton Tel: 01485 535234 I Care Service Dereham Tel: 01362 691165

OP D

InVent Health Limited Norwich Tel: 01603 662226

OP YA

Jackie Garner – Home Office North Walsham Tel: 07766 683560 Jark Healthcare Ltd King’s Lynn Tel: 01553 768881 Norwich Tel: 01603 764030

OP D PD SI YA

OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD

John Grooms Court Norwich Tel: 01603 429400

PD YA

King’s Lynn Supported Living King’s Lynn OP D PD LDA MH SI YA Tel: 01553 773449 Leaf Homecare and Support Services Norwich Adverts pages 16 & 18 OP D PD LDA MH SI YA AD Tel: 01603 618111 Limes, The Acle Tel: 01493 751869

Little Acorns Residential Respite Gorleston PD LDA MH SI Tel: 01493 651945

OP PD SI Advert page 20 OP D PD

Insignia Healthcare Solutions King’s Lynn OP D PD LDA MH SI YA AD Tel: 01553 666166 Norwich OP D PD LDA MH SI YA AD Tel: 01603 230405 Adverts pages 10, 18 & 20 Advertisers are highlighted

NORFOLK

We are focused on providing a high quality service and will do everything to meet your care needs with a person centred approach, enabling you to stay independent in the comfort of your own home.

QUALITY CARE

10 Old Forge Close, Trunch, North Walsham, Norfolk NR28 0GW Tel: 07826041423 norfolkqualitycare@sky.com www.norfolkqualitycare.co.uk

Care home or your home? Carewatch provides care and support to those who wish to retain their independence in their own homes. We can support you or a loved one with: • Personal care such as washing and dressing • Light domestic duties such as shopping and cleaning • Palliative care • Companionship

www.qualitycareathome.co.uk QUALITYCARE AT HOME Trading as: Georgina House Domiciliary Care Agency

“affordable quality home care

We offer a range of ‘day-to-day’ tasks such as cleaning, shopping and food preparation through to personal care such as dressing, bathing and toileting.

supplied by a small

home care agency”

Head Office: 44 Crown Road, Great Yarmouth

01493 853633 / 07805 038805

Belton • Bradwell • Caister • Gorleston • Great Yarmouth & Surrounding areas

Coming home from hospital or just need a little help at home? Insignia Healthcare can provide you with an individually tailored service to meet your requirements. We have experienced carers trained to a very high standard waiting to help. Competitive and affordable

For more information please call:

01603 419603

www.carewatch.co.uk

I Care Service

www.icare-services.co.uk

I Care Services provides care and support for persons with disabilities, the elderly and people with sensory loss, including those with dual sensory impairment.

Whatever your needs - we will fulfil them

rates to suit your budget. For more information please call a member of our team.

We also provide staff to residential & nursing homes, learning disability establishments and other community

At I Care our staff provides personal care to all our clients. This includes: Bathing, putting clients to bed and walking, dressing, meal preparation, toileting, help with shopping, accompany on trips, and light domestic duties.

projects. Our service is 24 hour and

Call us: 01362 691165 or 07734 345257

covers Norfolk and North Suffolk. Preferred Provider for NHS Norfolk + NHS Great Yarmouth & Waveney. Specialist Provider in:

Ur Choice Care Ltd is a home care agency based in Norwich. We provide personal care (including live-in care) and supply carers to care homes within Norfolk County.

• Palliative & End of Life Care • Dementia Care • MND • Parkinsons

Tele/Fax:+441603628397 Email: mail@urchoicecare.co.uk

• Rehabilitation (brain Injury) Kings Lynn Branch

Norwich Branch

Insignia Healthcare Solutions Bishops Lynn House 18 Tuesday Market Place Kings Lynn, Norfolk PE30 1JW Telephone 01553 666166 Fax 01553 666160 Email kingslynn@insigniahealthcare.co.uk

Insignia Healthcare Solutions Henderson Business Centre Ivy Road Norwich, Norfolk NR5 8BF Telephone 01603 230 405 Fax 01603 230 406 Email norwich@insigniahealthcare.co.uk

www.insigniahealthcare.co.uk

Sackville Place Business Centre, 44- 48 Magdalen Street, Norwich NR3 1JU Tel/Fax: 01603 628397 Email: mail@urchoicecare.co.uk Web: www.urchoicecare.co.uk Proud members of the following organisations: Registered with Care Quality Commission

“At Ur Choice Care Ltd, we value people first and foremost.” We provide personal care and live-in care to clients within the comfort of their own homes and supply carers to care homes within Norfolk County.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Home care providers continued Long Stratton Supported Living Norwich OP D PD LDA MH SI YA Tel: 01508 530820

New Horizons Norwich Norwich Tel: 0844 736 8366

OP LDA YA

Manorcourt Home Care Swaffham Tel: 01760 726394

Nightingale Centre, The Norwich Tel: 01508 495581

OP PD MH

Manorcourt Homecare Watton Tel: 01953 880411 Mears Care Limited Hingham Tel: 01953 850010 King’s Lynn Tel: 01553 816470 Norwich Tel: 01603 309060

OP D PD MH YA

OP D PD MH SI AD

OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD

Mencap Personal Support – Waveney and North Suffolk Norwich LDA YA Tel: 01603 612223

Norfolk Domiciliary Care Branch Norwich Tel: 01603 612223

LDA YA

Oakwood Care Cromer Tel: 01263 514617

OP PD

Old Maltings, The Swaffham Tel: 01760 721398

PCT Care Services Ltd Head Office Wymondham Tel: 01953 600514

OP YA

Mill Close Residential Respite OP D PD LDA SI YA Aylsham

Phoenix Homecare (Norfolk) Limited Swaffham OP D PD LDA MH SI YA Tel: 01760 720335

NCC First Support – Eastern Great Yarmouth Tel: 01493 448352

Premier Homecare Ltd Thetford Tel: 01842 751635

OP D PD SI YA AD

OP D PD MH YA

NCC First Support – Northern Fakenham OP D PD SI YA AD Tel: 01328 850100

Prestige Nursing Norwich Norwich OP D PD LDA MH SI YA AD Tel: 01603 666643

NCC First Support – Norwich Norwich Tel: 07545 831541

Progress House Gorleston-on-Sea Tel: 01493 656266

OP D PD YA

NCC First Support – Southern Dereham OP D PD SI YA AD Tel: 01842 762289

Progress Pathways King’s Lynn Tel: 01328 701142

OP LDA MH

NCC First Support King’s Lynn – Western King’s Lynn OP D PD SI YA AD Tel: 01553 669311

Provider Services HQ Norwich Tel: 01603 697300

OP D PD SI YA AD

OP YA

Advertisers are highlighted

INDEPENDENT LIVING

SAXON HOUSE, LODDON Saxon House is a Very Sheltered Housing Scheme, providing Independent living with a care element. The scheme is located in Loddon, which is a small village off the A146 in Norfolk. The rented accommodation is mainly single bedroom flats with a few double flats and all are en-suite. We have a team of care staff who provide 24-hour personal care and support on an individually assessed basis. On the premises there is a catering service which provides fresh cooked lunches and light teas six days per week. The building has a large patio and a well kept garden area. Saxon House is ideal to enable older people to stay in the area and to retain independence, choice and control over their lifestyle in a safe relaxed environment.

If you would like to discuss your personal accommodation and care requirements please contact the manager who can give you more details and can arrange a visit for you to come and have a look around the scheme.

Telephone number : 01508 528971 E-Mail address : matthew.dale@orbit.org.uk

Home care providers continued Pulse – Norfolk Norwich Tel: 0333 577 3114

OP D PD LDA MH SI YA AD

Purely Care Norwich Tel: 01603 407707 Rookery, The Norwich Tel: 01692 650707 Sackville Place Norwich Tel: 01603 616221 Saga Homecare Norwich Tel: 01603 405478 Saxon House Loddon Tel: 01508 528971

Advert page 31 OP D PD LDA MH SI YA

OP LDA

OP D PD MH SI AD Advert page 22 OP

Norwich PD LDA SI YA

Social Work Company, The Swaffham Tel: 01485 600300

PD LDA MH SI

St James Care Head Office King’s Lynn OP D PD LDA MH SI YA Tel: 01553 771212 Ur Choice Care Limited Norwich Tel: 01603 628397 Voyage (DCA) Great Yarmouth Tel: 01543 442448

Advert page 20 OP

OP D PD LDA MH SI YA

Westminster Homecare Limited (Norwich) Norwich OP D PD LDA MH SI YA AD Tel: 01603 466801 ®

Scope Inclusion Norfolk Tel: 01603 415867

Squirrels Residential Respite Aylsham Tel: 01263 734938

OP YA

Care and support in your own home We provide care and support for everyone We are here to help you or your family remain living safely and comfortably at home, enabling you to live a full and independent life. Our service is flexible and designed to meet your needs, giving you the opportunity to decide exactly how you would like us to support you. We are available 365 days a year, 24 hours a day starting from as little as a 30 minute visit. Our services are an alternative to residential care and include options for overnight and live-in care. All our Care and Support workers are matched and trained according to your needs, ensuring that you receive the best possible care and support. We offer a competitive, professional and affordable service and can work with you to design a package of care to suit your budget.

Examples of our service include:

South Norfolk Carers Ltd

Help with getting up and

Prompting or

going to bed

assistance with medication

Support with daily routines:

Overnight support

personal hygiene, light

Live-in care

housework, ironing, dog

End of life care

Sovereign Home Care

walking

Respite services

Diss

Shopping and meal preparation

Specialist dementia care

Companionship

Norwich Tel: 01508 558218

Tel: 07817 134620

OP PD

OP PD LDA SI

Socialising and leisure activities

Call us on 01603

433 855 to discuss your choice of care and support

email: norwich@caremark.co.uk

SPAN Housing with Care Norwich Tel: 01603 222866

OP D PD LDA MH SI YA

w w w. c a r e m a r k . c o . u k / n o r w i c h

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Keeping independent Norfolk Home Shield Norfolk Home Shield is a cross-agency referral service for vulnerable and older people and their carers. The service is supported and coordinated through a group of partner agencies to help with:

• Ensuring you are able to secure your house against unwelcome visitors.

• Health and well-being.

• Ensuring you have a working smoke alarm.

• Helping you live independently in your own home.

• Checking for any fire or trip hazards in your home.

• Identifying problems before they become acute. • Referring people with unmet needs to the right support services. • Checking that you are receiving the income and benefits to which you are entitled. • Ensuring you get regular hot meals and help with grocery shopping. • Advising on how to keep your house warm and have access to hot water and toilet facilities. • Helping you to have regular contact with other people.

• Helping you protect yourself from scams or other forms of ‘rogue’ trading.

If a front line officer, in the course of their ordinary business, finds that you have a need which he/ she cannot address but which could be fulfilled by another organisation, the officer will refer it, via Home Shield. An officer will briefly explain Home Shield to you and complete the referral form. You will then be requested to sign the form in order to show that you have agreed to your details being referred to partner agencies.

Day opportunities Day services are provided in a variety of locations, ranging from care homes and care homes with nursing to community and specialist centres. The services aim to help people live as independently as possible. If you have a learning or physical disability or if you are an older person, Community Services will help to support you in finding activities which will help promote independence. To be eligible for day services Adult Care will have to assess your needs. This means we will have a discussion with you to agree with you the best way of organising support. We will consider your needs and decide together what services might be

suitable for you. If we conclude that you do have social care needs, you will be allocated a sum of money - known as a Personal Budget – to spend on getting your needs met. You will be offered the chance to take this as a cash sum – known as a Direct Payment – or you can ask Adult Care to arrange the services on your behalf, or a mixture of both (see page 38 for further information). Whilst traditional day centres provide an excellent service, you can use your Personal Budget to pay for any arrangement that meets your social care need for a day activity.

Norfolk Trusted Trader Scheme This is a free, Norfolk-wide service run by Norfolk County Council. It is aimed at helping older and vulnerable people remain safe and independent in their own homes. It is a directory of reliable providers – businesses and voluntary agencies – who meet the scheme’s standards. They provide a wide range of services such as domestic help, window cleaning, help with shopping, bathing and gardening,

handyperson and painting and decorating. All the traders in the directory have gone through a process of accreditation requiring background checks to be carried out by Trading Standards, references must be provided and a minimum of £2 million of public liability insurance must be in place. They are also required to sign up to the core standards of the Norfolk Trusted Trader

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Norfolk Trusted Trader Scheme continued Scheme, which include having a clear pricing policy, providing written receipts and ensuring that employees are appropriately trained to carry out their work effectively.

For more information on the Trusted Trader scheme, visit: www.norfolk.gov.uk/trustedtrader or request a copy of the directory by calling Consumer Direct on 0845 404 0506.

Assistive technology and community alarms Assistive technology or Telecare services help vulnerable people, particularly older people, to live in their own homes with greater safety and independence. They use a range of technologies that raise alarms to get help for someone 24 hours a day and so provide help, security and peace of mind. Special equipment can be linked to your telephone system so you can get help quickly if you need it, even if you are unable to speak. For some of the services you do not even have to press a button to call for help as sensors will automatically detect things such as floods, carbon monoxide escapes or if you fall. There are different types of assistive technology

depending on your level of need, from simple battery operated items for use within the home to more complex telecare equipment which links to one of the community alarm service centres. Services can be provided if we have assessed you as eligible for help or equipment can also be purchased privately. There are also four ‘Smart’ homes in Norfolk where you can have the equipment demonstrated. For more information contact the Customer Service Centre on 0344 800 8020 or go to www.norfolk.gov.uk/assistivetechnology. Alternatively, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Contact details Access to community alarms is dependent on which District Council you live in and is a service for which there is a weekly (rental) charge.

West Norfolk – Care Line Tel: 01553 760671

Breckland – Flagship Housing Group Tel: 01362 696175

North Norfolk – Care Line Tel: 01553 760671

Broadland – Circle Anglia Tel: 01603 705070

Norwich – Norwich Community Alarm Service Tel: 01603 213700

Great Yarmouth – Yare Care Tel: 01493 330369

South Norfolk – Saffron Housing Trust Tel: 01508 532000

Telehealth If you suffer from a long term condition, such as heart or lung disease or diabetes, you may be suitable for telehealth monitoring. Telehealth enables regular assessment of your condition without the need for you to visit the GP surgery, or clinic. A small touch-screen device is installed in your home so your GP, community or specialist nurse, can check readings of your blood pressure, pulse, weight, temperature, the amount of oxygen in your blood and even your blood sugar levels. These results are transmitted to a secure computer where they can be accessed at the clinic or surgery. Using the information collected through the

telehealth monitor, it is possible to detect changes in your condition. These help your healthcare professional respond earlier and make changes to your treatment or medication which may reduce or prevent symptoms from getting worse or lead to a hospital admission. By using telehealth, you and your carer can become more actively involved in your care, and you should experience some improvements in your quality of life and overall symptom management. It could also reduce the number of visits you have to make to the GP surgery or outpatient clinic, and help you to maintain your independence. For more information, talk to your GP or community/ specialist nurse.

Visit www.carechoices.co.uk for further assistance with your search for care

Equipment to aid daily living Before beginning to look around for equipment, it is helpful to be clear about exactly which areas of daily living are becoming difficult and then for each area of difficulty try to pinpoint exactly why things are difficult. This may seem obvious; however, not all difficulties are best helped by equipment and certain items of equipment can be more helpful in certain situations than in others. Taking stock of the situation before you begin to buy any equipment should help you when you talk to a supplier.

Council and Great Yarmouth and Waveney PCT, and employs an occupational therapist so that you can get good advice about how your needs can be met. Call 0845 0547 181 for an appointment and to get directions. Find out more at the website: www.redcross.org.uk.

For more information please refer to the NCC website or contact 0344 800 8020 and ask for the booklet ‘Equipment to Aid Daily Living’.

Common difficulties with daily living activities If you have been told by Adult Care that you are not eligible for help from the department, your needs are likely to be relatively straightforward. You may find that you have become a little less physically agile or stiff because of a mild arthritic condition. Certain items may help if you have any of the following difficulties:

Personal alarm service Wouldn't it be nice to know help is always at hand. Flagship Flagship Telecare Telecare is is a simple, affordable, touch a simple, affordable, button system that touch button system provides an emergency call security and thatservice, provides an peace of mind a emergency callwith service, personal response - 24 security and365 peace of hours a day, days personal amind year.with Thisacan benefit people of any who response - 24age hours a are vulnerable, including: day, 365 days a year.

• Getting in and/or out of the bath. • Getting up from a low toilet. • Getting up and out of an easy chair. • Carrying things between rooms. • Reaching down to put on socks, stockings or shoes.

can benefit people Individuals at risk from •This

• Turning the taps on/off sometimes and/or generally managing in the kitchen.

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If you have been told that you might be eligible for help from an Occupational Therapist but must wait for your needs to be assessed, and you have decided to go ahead and buy equipment on your own, you may need and benefit from professional advice.

interested, Loneare workers •If you

would like to know Iforyou are interested, more, please or would like contact to know Flagship Telecare on more, please contact Flagship Telecareor on 01362 696175 01362 696175 apply online at or apply online at flflagshiptelecare.co.uk agshiptelecare.co.uk

Visit us at flagship-housing.co.uk

Visit us at flagship-housing.co.uk Become a friend on facebook Follow us on twitter facebook.com

twitter.com/flagshiphousing

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The Norfolk Coastal Centre for independent life in Gorleston is a demonstration centre where you can go and find out about equipment that can help you. Please ring first for an appointment, or they may be able to give you telephone advice. The centre is a partnership between the Red Cross, Norfolk County

People suffering from a physical disability or mental health problems

Wheelchairs These can make it possible for you to get out and move around safely, and can also help your carer. If you need a wheelchair for longer than six months and have a permanent disability, talk to your GP. They will be able to refer you to the local wheelchair service for an assessment to see find out

if you fit the criteria for a wheelchair on long term loan. If you are not eligible for a wheelchair through the NHS, but would like to borrow or hire one for a short or long period, the following organisations may be able to help:

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Wheelchairs continued British Red Cross Medical Loan Scheme – provide short term wheelchair loan. Tel: 01603 253403. THP Mobility (formerly The HAND Partnership) provide short term wheelchair loan and long term scooter hire. Tel: 01603 784777

Shopmobility – loans manual and powered wheelchairs and scooters to people with limited mobility so they can shop and use leisure and commercial facilities: King’s Lynn Tel: 01553 770310 Castle Mall, Norwich Tel: 01603 283148 Chapelfield, Norwich Tel: 01603 753350

Purchasing a wheelchair privately is an alternative option.

Carers and families If you look after, help or support a person who suffers from a long-term illness, is frail or disabled and do not receive payment to do this, then you are a carer. The person you care for might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person in order to care for them. The care you provide could include:

As a carer you need to think about things like: • The type of help that you need to continue caring • Whether you are willing or able to carry on caring • Planning for your future • How to meet your own needs In Norfolk, there is help and support available that will give you information, advice and access to a range of services that are available for carers.

• Help with washing and dressing

This includes:

• Feeding or cooking

• How to get a Carer’s Assessment

• Getting about outside

• How to access services to have a break or provide assistance;

• Emotional support and company • Helping with finances Whilst looking after another person is usually very satisfying, it can also affect your personal life, your health, leisure time and finances.

• Equipment to help you in your role. Support is also available in the community; this may be a Carers’ group, general information or someone to listen to you and provide either emotional or practical advice.

Carer’s Assessments A Carer’s Assessment is free and is a supportive measure for you in your role as a carer. It is a chance for you to talk about your needs so you can get the right sort of help to assist you in supporting the person you care for. You may not feel that you need help now but would like to plan for the future. A Carer’s Assessment gives you the opportunity to: • Speak confidentially to a member of Adult Care staff • Describe the help you are giving • Talk about how caring affects your life, for

example, your health, your relationships with others, finances, employment, training, education and leisure time. • Discuss any difficulties you have • Talk about the needs of the person you care for and the services they have or you feel they should have; for example, equipment and adaptations, home care, day services. • Be given information, advice and other help, for example, what would happen in an emergency, how to get a break and other services such as Direct Payments.

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Short breaks for carers If you are a carer it is natural that from time to time you will need a break from your daily duties. ‘Short Breaks at Short Notice’ offers carers a break from anything from two hours to 48 hours, enabling them to take important time out. A trained and experienced care worker can take over a carer’s responsibilities for a period of time.

It is understandable that a carer will be worried about leaving the person they care for, so we can arrange for your care worker to come along before the break to get to know you and the person you care for. We ask for a minimum of two days’ notice to arrange a short break, with the scheme free to all carers in Norfolk.

Young carers Young carers are children and young people up to the age of 18 whose lives are affected by caring. They might be caring for a parent, sibling or other family member who may have a long term illness or disability, mental health problems, learning disability or misuse alcohol and/or drugs. Many young carers are not recognised, or are ‘hidden’. Children and young people will almost always choose and wish to take a role in caring for their loved-ones, but it is important that a child or young person’s caring responsibilities do not become excessive or inappropriate. Understandably, carrying out caring responsibilities can result in young carers becoming physically or emotionally tired. This can have a knock-on effect on their school or college work, their relationships with friends or their ability to engage in hobbies and leisure activities. Young carers can feel isolated from other children and find it difficult to balance their own

needs and those of the person they’re caring for. A range of services and support exists to help families in Norfolk. Parents are encouraged to share information about the caring responsibilities carried out by children and young people. This will enable workers to look at identifying additional support for the adult which might reduce the need for high levels of caring by their children, or to provide additional care to ensure that the needs of the young carers can be met. You can find details of current services provided to young carers in Norfolk by visiting: www.norfolk.gov.uk. If you want to know more, call the Norfolk Carers Helpline on Freephone: 0808 808 9876 Textphone: 01603 413957 between 8am and 8pm from Monday to Friday (Calls may be monitored for training purposes).

Carers Direct A one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives. Carers Direct includes: • Details of assessments, benefits, Personal Budgets and time off • Help to maintain, leave or return to employment

Carers are also being given more planned breaks and better information about their rights and the support available to them. Carers Direct – www.nhs.uk/carersdirect 7 days a week helpline – freephone 0808 802 0202

• Help in education or training • Advice on how carers maintain or improve their social and emotional wellbeing and their physical and mental health • Access to health and social care for the person being cared for • How to access information about, and support from, health and social care services for the person being cared for.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Leaving hospital First steps When leaving hospital, you may need the help of Adult Care. With your consent, hospital staff will contact the Hospital Social Work Department, a team of Nurses, Doctors, therapists and Social Care Professionals. The members of the team will discuss your needs and options with you, involving your family, carer and representative if you wish. The assessment will consider how best to help you: • Return home to live independently, with support services such as home care or specialist equipment if necessary

move to alternative accommodation while you wait – usually a nursing or residential home. If it is the case that you need time to adjust and recover after an illness, a temporary stay in accommodation with 24 hour care can be arranged until you are able to return home or you make a decision on what care you need. Any charges for care will be explained to you by your Social Worker. However, you will not be charged more than you would be paying for the service you are waiting for.

• Return home after short-term rehabilitation or care at another hospital or appropriate accommodation, which we will try to make as close to your home as possible.

Norfolk First Support This is a reablement service which aims to maintain or increase your independence and the service may last up to six weeks. Contact 0344 800 8020 for more information.

We aim for your stay in hospital to only be as long as is clinically necessary. A plan will be put in place as soon as possible to avoid you staying in once you are well enough to return home or to other accommodation. It may take some time for your care, equipment or adaptation of your home to be arranged. It will not always be possible to wait in hospital until these services have been arranged, so you may have to

NHS Continuing HealthCare NHS Continuing healthcare is provided solely by the NHS if you have extensive healthcare needs. This is free of charge, wherever it is delivered and can be provided in any setting. This could mean in your own home or a care home. For more information and a leaflet please refer to www.norfolk.nhs.uk/nhsfunded-continuing-healthcare.

Moving to a care or nursing home While we always strive to help people return home, this is not always possible. If long term decisions have to be made about moving to a care home, we will ensure that we talk to you, your family, and your Carer or representative. We will make sure that: • Clear advice and guidance is offered to help you make the right decision about the home of your choice. • That if there is no vacancy in your preferred

home, we will find a suitable home for you until a place becomes available (an extended stay in hospital is not possible as other patients need urgent medical care). • If you are placed in an interim home, your care needs will be reviewed and you will be given more time to consider your future. • A social worker will help you in moving to your first choice home as soon as possible.

Moving from an Acute Hospital to a Community Hospital When leaving an Acute Hospital – such as Queen Elizabeth, James Paget or Norfolk and Norwich University Hospitals – you may need a period of rehabilitation in a community hospital or NHS funded nursing home bed.

In this case, you will be given the first available bed in an appropriate unit, although this will not necessarily be closest to your home. When you are fit to leave, we will help you return home with support to live safely and independently.

Visit www.carechoices.co.uk for further assistance with your search for care

Other help, advice and services Hospital ward staff and social workers are here to help you, so you can ask them about any extra support, advice or services that you think you may need. Elderly patients can speak to Age UK Norfolk, which provides free, confidential information, advice and advocacy on a number of issues. This includes health and social care, and moving into a new home. You can contact the organisation on 01603 787111 (Monday to Friday, 10am–4pm). If you need to explore the options open to you, a member of the advocacy team will be able to visit you in hospital.

You can also contact our Customer Service Centre: • For social care information and advice. • To find out about the support we can offer. • To access services. • For leaflets in different formats or languages. • For urgent help. Telephone: 0844 800 8020 Email: information@norfolk.gov.uk

Housing with care Local schemes Housing with care is designed for dependent people who can no longer live at home. They are welcoming environments with a series of flats within a bigger complex with a range of communal facilities. People must have significant personal care and housing needs to live in housing with care. The schemes are all run in partnerships with district councils and housing associations. Some have units for older people with dementia. These are selfcontained with their own secure gardens. Each housing with care complex has around 30 to 40 flats, all under one roof. Some are designed for couples. Every flat has a living room, kitchen, bedroom, level access shower, toilet and wash basin. Each scheme is different, but they all have lots of communal space like lounges, a restaurant, shop, hairdresser, library and fully accessible gardens. Tenants are encouraged to get involved in activities and all aspects of life within their housing with care scheme, as are their families. But people can choose how much time they want to spend in their flat and which activities they join in. Tenants have access to health services such as a GP, district nurse and chiropodist. Some schemes have day centres. Schemes have restaurants which can provide three

meals a day but the emphasis is firmly on choice. People decide what they want to eat and where they have their meals – in their flat, a friend’s flat or in the restaurant. There is always a responsible member of staff on duty 24 hours a day, along with fully trained care and domestic staff. They help tenants with every aspect of daily living as and when they are needed. This could mean cleaning the flat, shopping, socialising, helping people get up and go to bed, administering medication and having a bath. Every tenant has a care plan, written with the tenant, and if they wish, their family or other relevant person. The care plan explains what the tenant can do and where they need help and support. Schemes can be found at Cromer, Diss, Downham Market, Gorleston, Great Yarmouth, Holt, King’s Lynn, Costessey, Lakenham and Sprowston near Norwich, Thetford and Wymondham. Community Care commission schemes at Swaffham and Loddon. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Sheltered housing Sheltered housing is adapted accommodation for older people which is generally linked into an alarm system. Low level help and support is provided. Units are generally unfurnished and there are over 6000 sheltered housing units to rent throughout Norfolk.

For more information contact your local district council or look on the Norfolk County Council website: www.norfolk.gov.uk or call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Housing and support for younger adults There is a range of care homes catering for younger adults with learning difficulties, physical or sensory impairments or mental health issues. There is also a range of housing options you could explore (see below). If you are thinking about a care home placement, seek advice from social and health care professionals about your needs. Does the home provide opportunities to learn and maintain skills, and opportunities to move on into living in the community? What are the home’s links with specialist staff in the community services? Are you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could: • Continue living with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby. • Get support to improve or adapt your home to better suit your needs – Home Improvement Agencies assist older people and other people with disabilities to live as independently as possible with support to make the home environment warm, safe

and secure. Services may include advice, assistance with grants and help with the process of adapting, repairing and improving your home. There are four services covering Norfolk. • Move into supported living accommodation – This offers a level of independence and the chance to meet other people in similar situations. Help from a visiting care assistant is available and usually nursing care is provided nearby. • Rent a place – You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements. Housing Benefit, if you’re entitled to it, might reduce your rent. Direct Payments can also help, ask Community Services for details and see page 40 for more information. • Buy your own home – Can you afford it? Are you able to live on your own? You could think about ‘part buying’ and ‘part renting’ a place from a housing association.

Specialist Live-In Care Provider

You can stay in your own home with confidence

knowing you have support from one of Purely Care’s live-in care workers or housekeepers.

24-hour live-in care v Long term conditions v Dementia v Palliative care

v Multiple Sclerosis v Spinal injuries v Carer’s breaks

Tel: 01603 407707 www.purelycare.co.uk

Live-in care offers an alternative to residential care and is the perfect solution for those people who prefer to stay in the comfort and familiar surroundings of their own home. A live-in carer will provide the assistance and support necessary to continue with your chosen lifestyle in your own home with your pets and treasured belongings and also provide the security of having someone living with you.

Visit www.carechoices.co.uk for further assistance with your search for care

Housing and support for younger adults continued • Move into a care home – If you want to leave home but are not ready to live alone, care homes can meet your personal needs and offer appropriate support. Community Services will contribute if you are eligible and if they agree the care home meets your needs. If your chosen home costs more than usual, you may get some help but you must pay the rest. When living independently you may require some adaptations around the house. You can choose housing that’s specially adapted. There are organisations that specialise in providing this sort of accommodation including Livability (formerly John

Grooms) and the Accessible Housing Register. New homes that have been built since 1999 should be fully accessible to disabled people. However, if you choose an older home, there are a number of adaptations that could make it easier for you to use. These include wider doorways; a downstairs toilet; bathroom equipment including handrails, a walkin bath, electronic bath seat; kitchen adaptations including lower working surfaces; lower level light switches; easy-to-use controls for heating; a stairlift; security intercom at the front door and ramp access to the garden. You should also think about the general access to your home.

Care homes Most people can be helped to return home but for some this may not be possible. We understand that a hospital setting is not the best place to make longterm decisions about moving to a care home. But if this needs to be considered, we will talk to you, your family, carer or representative and will make sure that: • Advice and guidance is offered to help you decide the home of your choice. • If there is no immediate vacancy in your first choice

of home, we will find another suitable home as an interim arrangement. It is not possible to wait in hospital as there are other people waiting for urgent medical care in hospital. • If you are in an interim home, your care needs will be reviewed and you can have more time to consider your future. • A social worker will be available to help you move to your first choice of home as soon as possible.

Residential care There are two types of residential home: Care homes (personal care only) If you are finding it increasingly difficult to manage at home or in the community and would like greater security and care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but if your capital/savings are more than £23,250 you will need to pay the home directly. Care homes with nursing If you think you have particular health needs which can only be met by a nurse, then you may need nursing care in a home. You will need to be visited by a social worker or a registered nurse to determine what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you

information to help you find a home which meets your care requirements. If appropriate, a specially trained nurse will assess your nursing needs to determine what level of nursing care the NHS will fund. The cost of the nursing care part of your fees is paid by the NHS to the home. It is important that you get your nursing determination done before you go into the care home. Although the NHS may fund the nursing element, you will still need to make a contribution towards the other care costs. If your savings and capital are more than £23,250, you will need to pay the home directly for the full cost of the care less the part funded by the NHS. For information on how to contact the nurse case management teams for your area, please contact your local Primary Care Trust Patient Advice and Liaison Service, details of which are on page 45. Alternatively, for further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Care homes checklist

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

First impressions

1 2 3

• Are there smoking and non-smoking areas?

• Are staff warm, friendly, polite and respectful?

• What arrangements are there for religious observance (eg are places of worship nearby/is there a prayer room)?

• Do the residents seem happy, active and sociable? • Does the home feel homely and welcoming?

• Can you handle your own money? • Does a hairdresser/chiropodist visit?

• Is the home fresh, clean and comfortably furnished?

Accommodation

• Is alcohol served or permitted?

• Does the home provide its own transport? 1 2 3

• Are bedrooms single or shared? Is there a choice?

• Do staff have appropriate language skills/knowledge? • Are the staff formally trained? • Is there an adequate number of staff on day and night?

• Can you decorate and arrange your own room? • Can you bring your own furniture and TV?

• Are visitors welcome at all times? Can they stay overnight?

• Is there a call system for emergencies?

• May your visitors join you at meals?

• Can you control the heating in your room?

• How much choice do you get about meals?

• Can you lock your room/secure place for valuables?

• Is the food varied and interesting?

• Is there a separate dining room? Bar? • Are there both adapted showers and baths?

• Can the home cater for your dietary needs (eg Black and Minority Ethnic diets)?

• Does the home have the right adaptations and equipment to meet your needs?

• Can you have snacks or drinks at any time? In your room?

• A re all areas safe and accessible (eg for wheelchair users)?

• Can you continue to pursue your hobbies? • What activities and entertainment are organised?

• Is there adequate provision for sight or hearing difficulties?

• Are outings and holidays arranged? At what costs?

• Are the grounds/gardens attractive and/or quiet?

Life within the home • Are there any rules and restrictions (eg going out, returning)? • Can you choose when to get up and retire every day? • A re residents involved in decisions on life in the home? • Can you make and take calls in privacy and comfort?

Fees and contract terms 1 2 3

1 2 3

• How much are the fees? Do they cover all the services available? • Under what circumstances will the fees alter? • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures clearly spelt-out?

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Specialist care Learning disability The Norfolk Learning Disability Service is a partnership between Norfolk Community Services and NHS Norfolk and Waveney. We provide help and advice for people with a diagnosed learning disability or who have a learning difficulty in Norfolk. Our philosophy is based around the belief that people with a learning disability should have the same opportunities as anyone else to lead full and normal lives. We assess the social care needs of individuals aged 18 years (to death) in line with Fair Access to Care criteria. We also provide information about the support, facilities and opportunities they can use in the community in line with Valuing People Now. Access to health aspects of the service should be the same as other NHS services. Valuing People Now is a three-year strategy, published in 2009, for people with learning disabilities which aims to give individuals ‘more choice, more control and more independent living’.

The strategy aims to: • ensure people with learning disabilities receive the healthcare they need and the support they want to live healthy lives • support more people, including those with more complex needs, into paid work • ensure people have the choice to form relationships, become parents and continue to be parents • give people opportunities to study and enjoy leisure and social activities. A significant change affecting people with learning disabilities is the growth of Self-Directed Support and the use of Personal Budgets. This puts them and their carers at the centre of how they choose their support. Personal Budgets are explained further on page 37.

Dementia care The initial point of contact to access services is either your GP (for health care solutions) or by calling Norfolk Care Connect on 0344 800 8020 (for social care services). However, there are also many voluntary sector organisations providing information and support for concerned about dementia, and those diagnosed with dementia and their carers. More information is available from www.heron.nhs.uk. Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether

treatment is possible. Some dementia-like symptoms (cognitive impairment) can be caused by a range of emotional, physiological and physical ailments. It is important that reversible dementia-like symptoms are investigated before seeking a diagnosis of dementia. To obtain a diagnosis of dementia, your GP may refer you to a specialist, such as a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care.

Dementia care: support in the community As it can be best for the person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this. Adult Care for example, can provide access to: home care (discussed on page 8); meals in the home; sitting services (which provide a break for any carer); advice on equipment and adaptations; day care centres and respite care.

These services can be provided directly by registered providers to those who do not require financial help; however Adult Care will still be willing to offer an assessment of need. You may have a choice of which agency you receive your services from whether or not Adult Care assist with the funding of your service.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Dementia care: care homes If the time comes when remaining at home is no longer viable, the benefits of residential or nursing care need considering. Questions to ask of any home registered for someone with dementia would include: who is the senior member of staff who can act as a single point of contact for people to approach for information and advice? What training programmes do staff participate in? Does the home offer a personcentered approach to their care planning? Is the home designed with the needs of its residents in mind, especially safety and accessibility? Is there plenty of natural light? Is moving around helped by easily-understood signage? How is technology employed to help alleviate falls and help

orientation? Further questions are listed on page 36. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical. The use of medication is a highly emotive subject and any psychotropic medication must be very carefully prescribed. A fine balance exists between ‘acting in the best interests of the individual’ by prescribing medicine and the benefits of ‘normalisation’ where time and energy is spent maintaining familiar, comfortable surroundings which help reduce stress and possibly avoid the need for certain medication.

A Unique Care Home in a Unique Setting Offering Long Term Residence, Convalescence and Respite Care for Elderly Residents with Dementia. The Beeches is an elegant country house set in two acres of wooded and meadow style gardens which provides peaceful surroundings and yet is close to all local amenities. The majority of our bedrooms are on the ground floor and have the benefit of en-suite facilities.

Two Acres Nursing & Residential Home

“We are here to help”

212-216 Fakenham Road, Taverham, Norwich NR8 6QN

Tel: 01953 717584 - West Harling Road, East Harling NR16 2NP Email: thebeecheseastharling@btconnect.com - www.beechesresidential.co.uk

Tel: 01603 867600 Email: info@twoacres.co.uk

Please call or email for further details or to request a brochure.

Two Acres is set in large landscaped gardens in Taverham, Norwich. The home specialises in dementia care, providing residential, nursing and continuing care for older people with dementia.

The home provides proactive, quality care and has its own training centre on site. It has also held I.I.P award for the past nine years

If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area. • It provides a fully searchable facility for care homes, home care, supported living (learning disability only) and housing with care • Regularly updated data from CQC • Up to date information on important topics such as paying for care, care options and further help and advice • Information on how to contact our Advice Line (see page 43) • You have the option to save your search results and return to them at a later date • View electronic versions of our Directories

Start your search today:

www.carechoices.co.uk Visit www.carechoices.co.uk for further assistance with your search for care

Mental health

Primary Care: mental health Mental health problems affect one in four of the UK population at some point in their lives. There are many activities and interventions that can help with these problems which can be provided in a community setting in addition to pharmaceutical interventions. Services such as Improving Access to Psychological Therapies (IAPT) is a community based Primary Care Mental Health Service that is designed to improve the mental wellbeing of the population of Norfolk. To access this service you will need to initially speak to your GP who will then refer into the service. Since 2011 the service has included a self-referral function. Further information can be found at: www.norfolk.nhs.uk/yourhealth. Secondary Care: specialist mental health Serious mental illness affects one in six of the UK population at any one time. Your GP should be your first point of contact if you have mental health problems. He or she will consider whether they can provide the help and treatment you need from staff who work in the primary care setting, or whether you should be referred to the secondary mental health services. The local NHS mental health service provider is the Norfolk and Suffolk Foundation Trust. They provide an integrated health and social care service. Your needs will be assessed under the Care Programme Approach and a care plan will be devised to meet your needs. This will include the support you need to live your life in the community such as, personal care and one to one support, access to work and community services. Information on mental health and local services can be found on: www.nmhct.nhs.uk or www.heron.nhs.uk.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 33. Residents The best indication of a good home is that the residents appear happy and responsive.  Are there rummage boxes around the home to stimulate residents? Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check:  There is adequate signage and cues for different parts of the home such as dining room and bathroom.  The home’s policy about locking external doors. Bedrooms You may want to find out whether the person with dementia can have a single room and whether:  Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. Activities Residents should be stimulated without feeling stressed.  Are reminiscence activities available?  Are residents able to compile memory boxes?  Do staff compile life story books including photographs and mementoes? Meals  Do meal times appear to be a relaxed and enjoyable experience?  Do staff approach support at meal times in a flexible manner?  Is there a variety of food available throughout the day (eg finger food)? Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.  Do they have any training and experience in dementia care?  Will the person with dementia have a member of staff particularly responsible for their care?  Is there a member of staff you can talk to about your own worries about the person with dementia? Manager/head of home A manager who is caring as well as efficient can make all the difference to a home.  Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?  Is there a full assessment at home before a resident is admitted?

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Paying for care Personalisation An enormous change is taking place in the way social and health care services are paid for throughout the country: ‘Personalisation’. The Government has given an unequivocal commitment to making this ‘the cornerstone of modernised public services’. In future everyone

who receives social or health care support, regardless of their level of need, in any setting, whether from statutory services, the third and community or private sector, or by funding it themselves, will have choice and control over how that support is delivered.

Self-Directed Support Self-Directed Support is a process by which you are offered choice and control over the support you need to go about your daily life. Government, councils and health departments across the country have worked with people and their carers to create this transformation. This is based on the understanding that people and their carers should have choice and control in their lives. They should be directly involved in thinking about how the money being spent on social and health care could be used in better ways. This will be partly about meeting basic support needs like help in the home. It could also be about people and their carers thinking about how some of the money could be spent in a way that recognises their individual circumstances (eg in terms of family relationships and interests). This approach also takes account of the support needs of those people who provide assistance to disabled people as unpaid carers. Everyone who is eligible for social care will have a Personal Budget. There is no obligation for people to manage their budgets themselves, and a range of options is available to help plan and arrange suitable care for each individual. In some cases individuals may continue to require Community Services to arrange services to meet their needs or a keyworker to arrange services to meet their health needs. Your social worker will be able to tell you what this will mean for you personally, which will depend on where you live and when you need to look at your social care needs. How does it work? First, your needs are assessed. This establishes your Personal Budget. You then draw up a support plan outlining the care that will meet your assessed and eligible social care needs. You can ask anyone you

feel comfortable with to help with this, for example a family member, a friend, your key professional, or support broker. The support plan encourages you to think about what would make a difference in your life and what you would like to achieve. It enables you to describe the changes or improvements that could help address the difficulties you face or describe what you need to stay healthy, safe and well. It will say who will provide the support you need, how much it will cost, and how it will be arranged and managed. Finally it sets out the practical steps that need to be taken to make it happen. What’s different? The important difference is that the Personal Budget can be used for care solutions you would benefit from which may currently not be within reach. It offers more flexibility than the current care system allows. As long as the care solutions meet your eligible social care needs, the use of the Personal Budget is legal and would not bring the council into disrepute, is not considered day to day living (eg food, rent) and is not provided by a health professional, you should be free to spend your Personal Budget in ways that makes best sense to you. Each support plan will be carefully considered and approved to ensure it meets your needs.

Visit www.carechoices.co.uk for further assistance with your search for care

Direct Payments Direct Payments can be made to: • People aged 16 or over who are in need of community care services. • People with parental responsibility for disabled children. Carers aged 16 or over may have a Direct Payment for a specific carer’s service following a carer’s assessment even if the person for whom they care declines an assessment or service. What is the point of Direct Payments? The aim of a Direct Payment is to give more flexibility in how services are provided. People have greater choice and control over their lives and are able to make their own decisions about how their care is delivered. Following a Community Care Assessment, or reassessment, you can now choose whether to have services provided directly by Adult Care or have Direct Payments. What am I allowed to spend the money on? You can use the money to employ a personal assistant or you can use an agency to provide staff for you. Or you can ‘mix and match’ and have some of your support provided by Community Services

and take some as a Direct Payment. You must use the money as agreed in your support plan to meet your social care assessed needs. What else do I need to know? You will need to open a separate bank account to have the money paid into and send Norfolk County Council a monthly bank statement from this account. The Direct Payment Support Agency will give you all the help you need to operate Direct Payments. Direct Payments are not a social security benefit, will not affect any means testing benefits you are entitled to and are not taxable. What happens if my circumstances change? Your social worker should review your assessment at least annually. This will provide you with a regular check on how well your arrangements are meeting you needs. If at any time, you feel your circumstances have changed or that costs have increased, you should contact your social worker to request another assessment. If you wish to apply for this service or ask for more information, contact Community Services.

Self-funding advice Paying the full cost of care yourself – being a ‘selffunder’ Even if you know you will have to pay for it yourself, if you need care in your own home or are considering moving into residential care, you still qualify for a Social Care Assessment by Adult Care. The assessment will identify your needs including those that may be eligible for support from the local authority. Also, if you expect your capital to fall below £23,250 as a result of paying for care, Norfolk County Council may then help you with the cost. (See page 40.) If you are moving into residential care, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and • your income is not enough to meet your care home fees.

Adult Care will help with the cost during the first twelve weeks of permanent residential care, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period. Deferred payment agreements After the twelve-week property disregard period, Norfolk County Council may be able to help you whilst your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. Until your property is sold, you will be expected to make a part-payment every four weeks based on your weekly income. Once the property is sold a review will take place to determine whether or not it is appropriate for you to make private arrangements to pay the home direct. If this is the case, you will be advised of the date you should start to pay the home from. It may affect your entitlement to Pension Credit

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Self-funding advice continued if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP). Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £51.85 a week if you need care by day or night, and at the higher rate of £77.45 a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance. If you are paying the full cost of residential care, with or without nursing care, you will be entitled to the higher rate. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled, following an assessment, to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £108.70 a week for the standard rate and is paid directly to the home. Third party payments for care home fees Some care homes and care homes with nursing charge fees that are higher than the maximum amount Adult Care can contribute. If Norfolk County Council are contributing towards your care home fees and you choose to move into a home which charges a higher fee, the difference between the two amounts must be paid for by a third party, usually a relative or a charity. Third party payments are sometimes referred to as ‘top-up’ payments. Please note, this amount will be charged in addition to your assessed contribution. Before you sign any contract the home should give you written details of all the charges it intends to make in its ‘Statement of Purpose’ document. If there is anything that is not clear or which you do not understand, you should ask for advice. As the name suggests, this payment must be made by someone other than yourself or Adult Care. The general rule is that you cannot use your own money to fund a third party payment. However in certain specific circumstances you may make a third party payment from your own funds. These are: • When you are eligible for the 12 week property disregard (see page 38) or • Where Adult Care has agreed to a deferred payment until your home is sold.

We recommend that you seek independent financial and legal advice if you are considering these options. If you need further advice about how a top up to your care home fees might be arranged please discuss this with your care manager. If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Adult Care, before the contract with the home is signed. They must not pay the home directly. In signing the contract with Adult Care, they must also confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels. If a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then a third party payment can become due. Running out of money whilst in care If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Care well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). They will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount they, and you, will pay towards your care. If you cannot find someone to help you meet the extra cost, you may have to move to a home within Adult Care’s funding levels. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice about the various options you may have before committing yourself. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice. NB The figures quoted here are likely to change during the life of this Directory. After April 2013, please check with Community Services for up to date data.

Visit www.carechoices.co.uk for further assistance with your search for care

What will you have to pay for your care? Do you have more than £23,250 in capital and savings? What is ‘capital’? The value of your home is included in the assessment of your capital unless one of the following still lives there: • Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner) or; • A relative who is over 60 or disabled or; • A child under 16 who you, or a former partner, are responsible for. If the answer is no: Adult Care will contribute financially towards your care costs after they have carried out an assessment of your care needs. How much? You will need to ask Adult Care for a Social Care Assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Adult Care will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay. Your choice of care home will be limited to those that accept Adult Care’s funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. Please refer to the section ‘Running out of money whilst in care’ above. If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250. This will be included in your financial assessment and will be in addition to any income you are receiving eg State Benefits, Occupational Pensions, etc. If the answer is yes: Ask Adult Care for an assessment – telephone 0344 800 8014. Any care homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, Adult Care can help with your care costs

for the first twelve weeks. After this time you may be eligible to enter into a Deferred Payments Agreement until your property is sold. Please refer to the information above about Deferred Payment Agreements or for further information please refer to the booklet ’Thinking about Residential and Nursing Home Care Money Matters’. WHATEVER YOUR CIRCUMSTANCES: Remember: • It is just your own financial circumstances that are assessed, not your partner’s. • Your assessment will be made up of two elements; a care needs assessment and a financial one. • A nursing home will generally be more expensive than a residential home. Consider claiming: • Income support (if you are currently receiving Severe Disablement Allowance (SDA) and/or Incapacity Benefit) • Employment and Support Allowance (ESA) • Pension Credit • Savings Credit (if you are over 65) Definitely claim: • Attendance Allowance, worth either £51.85 or £77.45 a week depending on your care needs (as long as your capital is more than £23,250 and you are paying the full cost of your care). • Disability Living Allowance (Care), worth £20.55 or £51.85 or £77.45. This is paid if you are aged under 65 and your capital is more than £23,250 and you are paying the full cost of your care. • Disability Living Allowance (Mobility), worth £20.55 or £54.05 – if you are aged under 65 and regardless of your level of capital. Please note this allowance is totally disregarded in your financial assessment. Moving into a nursing home? • You may be eligible for the NHS Nursing Care Contribution of £108.70 a week depending on your assessed care needs.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

What will you have to pay for your care? continued • If eligible for Continuing Healthcare and your primary health needs require nursing care then you will be offered a nursing home place and the fees will be met in full by Continuing Health Care. Always seek advice: • If you are paying the full cost of your care and have savings, then you should seek independent financial advice to maximise any investment returns. • Norfolk County Council also have a team of Financial Visiting Officers and a Welfare Rights Unit

who are happy to assist with advice on benefits and the charging policy. For more information about what Adult Care will pay towards care costs, telephone 0344 800 8020.

Some of the figures mentioned here may change in April 2013. Check with Adult Care after this date for up to date data.

Care Funding Information for Older People In 2012 Norfolk County Council launched a new Care Funding Information Service. We are working with CareAware, a non-profit making public information and advisory service specialising in issues relating to planning long term care funding for older people. CareAware’s service has no cost, charge or obligation for the customer or their family. In instances where people need a greater level of financial planning support, CareAware will ask the customer if they wish to be directed to Care Asset Management (CAM), a provider of specialist

financial planning products. In such instances there may be some charges for this service depending on the customer’s requirements. For further information about CareAware or Care Asset Management you can visit their websites at www.careaware.co.uk and www.careasset.co.uk. You can also contact CareAware on the freephone helpline number 0808 2089991 or email norfolk@careaware.co.uk.

Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. CQC will hold and publish up to date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk. The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk. The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Visit www.carechoices.co.uk for further assistance with your search for care

Comments, compliments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be difficult for you. Providers are required under the essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

• You should initially contact the registered owners of the service. They have a duty to respond to any complaints made. • If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page 41 for contact details. • If Community Services have arranged and funded your care, another option is to complain to your social worker/care manager or the complaints officer: Compliments and Complaints Manager FREEPOST IH 2076, Norwich NR1 2BR Tel: 0344 800 8014 Email: complimentsandcomplaints@norfolk.gov.uk • You can also call in person at County Hall, Martineau Lane, Norwich NR1 2DH or visit the website: www.norfolk.gov.uk/complaints. • If the NHS has funded your care, you can contact: The Corporate Governance Manager NHS Norfolk and Waveney Lakeside 400, Old Chapel Way, Norwich NR7 0WG Tel: 01603 257017

End of Life Care Norfolk’s joint End of Life Care Strategy, which is based on the National End of Life Care Strategy, is a five year plan that aims to improve care for someone nearing the end of their life. The overall vision is for people to be able to have: ‘The care they want, where they want and when they want, during their life and after death for themselves and their family/carer(s), delivered by competent, confident professionals”. Services will be changed and developed to ensure there is support for carers, that end of life care needs are identified and assessed, that everyone has the opportunity to complete advanced care plans, and

those near the end of their life are able to choose where they would like to be cared for. To help us make these improvements, we work with other organisations and use the following guidance: Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. Liverpool Care Pathway (LCP) This is best practice guidance to medical staff on how to ensure quality of care in the last few hours/days of someone’s life. This can be used in hospitals, care homes, hospices or individuals own homes. Preferred Priorities for Care (PPC) This document is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

End of Life Care continued A programme of training for care homes is taking place in Norfolk, so staff can improve their skills and knowledge in how to deliver high quality end of life care. This should also help to avoid unnecessary admissions to hospital. Some people who are nearing the end of their life

will be eligible for continuing health care and there is a fast-track assessment process to provide a quick response to assessing needs. The initial point of contact for services and support is either through your GP or by calling Norfolk Care Connect on 0344 800 8014.

Out of county care options Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is state-funded, your home county local authority is still responsible for your care fees subject to your financial assessment, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees

that the local authority would pay in your chosen region. You must seek further advice before making your decision.

Cromer, Norfolk

Looking for care or support? This Directoryâ&#x20AC;&#x2122;s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care youâ&#x20AC;&#x2122;re looking for, while taking into account your personal needs and interests.

Safeguarding adults Most Adults in Norfolk with physical or mental illness, learning disability or other special needs, live their lives comfortably and safely. They do this either independently or with assistance from professional carers, relatives, family and friends or volunteers. Some people may find it more difficult to protect themselves from harm (abuse). The abuser is often someone they know and it can happen anywhere. There are many types of abuse, including physical, sexual or emotional abuse; financial or domestic abuse or neglect or acts of omission. You can find out more in the Safeguarding Adults leaflet. Community Services Adult Care in Norfolk has a

lead role in protecting vulnerable adults from abuse and work closely with the Police and other partners to identify and investigate all allegations of abuse. If you feel you are being abused, or know a person you believe is at risk then it is important to tell someone. You can contact Adult Community Services on: 0344 800 8020. They will take your concerns seriously and will work with you and others to make sure everyone is safe.

Visit www.carechoices.co.uk for further assistance with your search for care

Finding the right care and support and information Norfolk County Council is not the only provider of social care services. In fact, more and more of the services we provide to people are arranged or commissioned via organisations in the private or voluntary sector. Our Community Services Directory is a good source of information about the different types of services and support available to people in Norfolk. Many different organisations can also give you advice and information about social care and other related issues. Some of these also provide advocacy. Advocacy is helping you to say what you want to, supporting your rights or acting on your behalf. We are improving our Norfolk Directory on the internet, so please do consult this, too: www.norfolk.gov.uk.

Carers Crossroads provides advice and support for carers with Norfolk Carers Helpline on 0808 808 9876. Crossroads Care and The Princess Royal Trust for Carers have merged to form the leading carers’ charity Carers Trust. Web: www.carers.org Norfolk Carers Helpline Essential information for carers in Norfolk. PO Box 154, Norwich NR3 4EZ Tel: 0808 808 9876 (free phone 8am – 8pm) www.norfolkcarersinfo.org.uk

Dementia Alzheimer’s Society Care and research charity for people with dementia, their families and carers. www.alzheimers.org.uk • Eastern region office Unit 5, Forbes Business Centre, Kempson Way, Moreton Hall, Bury St Edmunds, Suffolk IP32 7AR Tel: 01284 766433 • Great Yarmouth office The Kings Centre, Queen Anne’s Road, Southtown, Great Yarmouth NR31 0LE Tel: 01493 655989 • King’s Lynn and West Norfolk office 4 Thoresby College, Queen Street, King’s Lynn, Norfolk PE30 1HX Tel: 01553 762227

• North Norfolk office Stody Estate Office, Stody Estate, Melton Constable, Norfolk NR24 2ER Tel: 01263 861 075 • Norwich and District office Charing Cross Centre, 17–19 St John Madder Market, Norwich, Norfolk NR2 1DN Tel: 01603 763517 • South Norfolk office Riversdale Centre, Tanner Street, Thetford, Norfolk IP24 2BQ Tel: 01842 824636

Disabilities Norfolk and Norwich Association for the Blind provides support for all people with poor sight in Norfolk and Norwich. Tel: 01603 629558 Email: office@nnab.org.uk Norfolk Coalition of Disabled People provides advice and advocacy on disability rights issues. Tel: 01508 491210 Web: www.ncodp.org.uk Deaf Connexions aim to provide a range of services to people with varying degrees of hearing loss and raise awareness. www.deafconnexions.org Tel: 01603 660889 or minicom 01603 661113 Text Phone : 07932 069352 Norfolk Deaf Association offers support, advice and information to people with hearing loss and their families. Tel/Minicom: 01603 404440 Fax: 01603 404433 Email: nda@norfolkdeaf.org.uk Web: www.norfolkdeaf.org.uk Scope, Norfolk and Norwich provide information and signposting for people with cerebral palsy and other disabilities. Tel: 01603 627662 Email: adultresourcecentre@nansa.org.uk Web: www.nansa.org.uk West Norfolk Deaf Association gives free help, advice and support to people with hearing loss. Voice: 01553 773399 Textphone: 01553 774766 Web: www.wnda.org.uk

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Finding the right care and support and information continued Drugs and alcohol The Matthew Project gives free and confidential advice to anyone affected by drugs and alcohol. 24 hour helpline: 0800 764754 Email: support@matthewproject.org Web: www.matthewproject.co.uk NORCAS give advice to anyone experiencing problems with alcohol, drugs, tranquilisers or solvents, including families and carers. Freephone: 0808 208 1701 Email: help@norcas.org.uk Web: www.norcas.org.uk

Health Patient Advice & Liaison Service (PALS) in Norfolk provides advice about your local health service. Tel: 0800 587 4132 (freephone) Email: pals@norfolk.nhs.uk West Suffolk Hospital (West Suffolk NHS Foundation Trust) Hardwick Lane, Bury St Edmunds, IP33 2QZ Tel: 01284 713000

Legal advice Norfolk Community Law Service provides free, independent and confidential legal advice. Tel: 01603 496623 Email: info@ncls.co.uk Web: www.ncls.co.uk

Mental Health Great Yarmouth and Waveney MIND provide advice and information for people with mental health problems. Infoline: 0300 123 3393

Other advice Citizens Advice Bureaux provide free information, advice and assistance on any difficulties people face in everyday life. The Citizens Advice Bureau website also provides links to sources of advice on a wide range of topics: www.norwichcab.org.uk Diss, Thetford and District Citizens Advice Bureau Shelfanger Road, Diss, IP22 4EH Tel: 01379 651333 Email: advice@disscab.cabnet.org.uk Norwich and West Norfolk Citizens Advice Bureau Yare Valley and District Citizens Advice Bureau (Attleborough, Great Yarmouth and Wymondham area) Telephone advice â&#x20AC;&#x201C; Norwich office: 0844 411 1444 General advice â&#x20AC;&#x201C; West Norfolk office: 0844 411 1444 Age UK Norwich Boardman House, Redwell Street, Norwich NR2 4SL Advice line: 01603 496333 www.ageuknorwich.org.uk Opening Doors is a user-led organisation run by people with learning difficulties to support people with learning difficulties. Telephone: 01603 789 889 Email: admin@openingdoors.org.uk Independent Living Norfolk A free advice and help service to people considering or receiving Direct Payments in Norfolk. Also offers support to those who wish to use a Direct Payment to take an assessed respite break. Tel: 01508 491210 Web: www.ncodp.org.uk

Norwich and Central Norfolk MIND provides support and advice to people with mental health problems. West Norfolk MIND provides advice, information and advocacy for people with mental health problems.

Older people Age UK Norfolk provides information advice and support on a range of issues. Info hotline: 0300 500 1217 Visit www.carechoices.co.uk for further assistance with your search for care

Care home listings East Norfolk care homes Abbeville Lodge Acle New Road, Great Yarmouth NR30 1SE Tel: 01493 857300

OP D YA

Florence House 29–32 St Georges Road, Great Yarmouth NR30 2JX Tel: 01493 332079 OP MH YA

Abbeville Residential Care Home Ltd 58–60 Wellesley Road, Great Yarmouth NR30 1EX Tel: 01493 844864 OP D

Georgina House Care Home 44 Crown Road, Great Yarmouth NR30 2JH Tel: 01493 853633 OP PD MH

Avery Lodge Residential Home 93 Southtown Road, Great Yarmouth NR31 0JX Tel: 01493 652566

Herondale Bridewell Lane, Acle, Norwich NR13 3RA Tel: 01493 750716 OP Adverts page 12 & inside front cover

Broadland House Residential Care home Bridge Road, Potter Heigham, Great Yarmouth NR29 5JB Tel: 01692 670632 OP D Burgh House Residential Care Home Ltd High Road, Burgh Castle, Great Yarmouth NR31 9QL Tel: 01493 780366 OP Church Farm Residential Care Home Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ Tel: 01493 730181 OP D Clarence Lodge 49–50 Clarence Road, Gorleston, Great Yarmouth NR31 6DR Tel: 01493 662486 Clere House Pippin Close, Ormesby St Margaret, Great Yarmouth NR29 3RW Tel: 01493 731291 Advert page 4

OP D

Joseph House Reedham Limited 1 Church Road, Reedham, Norwich NR13 3TZ Tel: 01493 700580 D PD LDA SI YA Magdalen House Magdalen Way, Gorleston, Great Yarmouth NR31 7BZ Tel: 01493 661598 Advert page 4

OP D

Marine Court Residential Home 25 North Drive, Great Yarmouth NR30 4EW Tel: 01493 859859 OP D PD SI Martham Lodge Residential Care Home 34 The Green, Martham, Great Yarmouth NR29 4PA Tel: 01493 748740 OP D Mildred Stone House Lawn Avenue, Great Yarmouth NR30 1QS Tel: 01493 855797 Advert page 4

OP D

Coach House Ltd, The Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ Tel: 01493 730265 OP D MH

Old Vicarage, The Warren Road, Hopton-on-Sea, Great Yarmouth NR31 9BN Tel: 01502 731786

OP D

Ealing House 86 Repps Road, Martham, Great Yarmouth NR29 4QZ Tel: 01493 740227 OP D

Orchards Residential Care Home, The Mill Lane, Bradwell, Great Yarmouth NR31 8HS Tel: 01493 652921 OP D

Elms Residential Care Home, The 34 Elmgrove Road, Gorleston, Great Yarmouth NR31 7PP Tel: 01493 657069 OP

Park House 6 Alexandra Road, Great Yarmouth NR30 2HW Tel: 01493 857365 Advert page 56

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

East Norfolk care homes continued Pinewood Lodge Repps with Bastwick, Great Yarmouth NR29 5JH Tel: 01692 670123 OP D PD LDA MH SI YA Russell Lodge Care Centre Limited 235 Lowestoft Road, Gorleston, Great Yarmouth NR31 6JH Tel: 01493 668265

Salisbury Residential Home 20 Marine Crescent, Great Yarmouth NR30 4ET Tel: 01493 843414 OP D PD MH St David’s Residential Care Home 36–38 Nelson Road South, Great Yarmouth NR30 3JA Tel: 01493 842088 OP D

St Edmund’s Residential Home 3–5 Marine Parade, Gorleston, Great Yarmouth NR31 6DP Tel: 01493 662119

Vineries, The Winterton Road, Hemsby, Great Yarmouth NR29 4HH Tel: 01493 732171 OP D PD Advert outside back cover Windmill Care Home, The Main Road, Rollesby, Great Yarmouth NR29 5ER Tel: 01493 740301

OP D

East Norfolk care homes with nursing Alexandra House Nursing and Residential Care Home 23 Euston Road, Great Yarmouth NR30 1DZ Tel: 01493 859641 Claremont Nursing Home 20a Yarmouth Road, Caister-on-Sea, Great Yarmouth NR30 5AA Tel: 01493 377041

OP D

OP D PD

Eversley Nursing Home 95–96 Northdenes Road, Great Yarmouth NR30 4LW Tel: 01493 854086 Advert below OP D PD YA Gables Nursing & Residential Home 6 Marine Parade, Gorleston, Great Yarmouth NR31 6DU Tel: 01493 667839 OP

Gresham Care Home with Nursing 49 John Road, Gorleston, Great Yarmouth NR31 6LJ Tel: 01493 661670 OP D PD YA Heathers Nursing Home, The 50 Beccles Road, Bradwell, Great Yarmouth NR31 8DQ Tel: 01493 652944 OP D PD Advert outside back cover Seahorses Nursing Home 8 Park Road, Gorleston, Great Yarmouth NR31 6EJ Tel: 01493 440481

A countrywide list of home care providers starts on page 15.

Eversley Nursing Home 95 - 96 North Denes Road, Great Yarmouth, Norfolk NR30 4LW Tel: 01493 854086

Eversley Nursing Home is a comfortable, caring home, offering the following: • • • • •

Warm and loving 24-hour nursing, palliative and dementia care Compassion for older adults in a high quality environment Promoting and maintaining independence and choice for all residents Respected as individuals and treated with dignity Engaging in a variety of activities that enhance life’s experiences

OP D PD MH

‘A warm seaside retreat in a safe and caring environment’ For more information, or to view this Home, please contact the Home Manager on 01493 854086 or e-mail: eversley.manager@kingsleyhealthcare.co.uk

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Glendon House

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Glendon House, 2 Carr Lane, Overstrand, Cromer NR27 0PS

For a brochure or to arrange a visit please contact the Manager e-mail: glendon@fireflyuk.net Tel: 01263 578173 Fax: 01263 579164

Hickling House We offer quality dementia care in a cheerful friendly atmosphere.

* Specialist Dementia Care * Long and short term residents, respite care welcome * Mostly single rooms, all with en-suite facilities * Passenger and stair lift * 2 lounges, garden room, conservatory, summer house, and dining room * Full programme of activities with dedicated co-ordinator * Pets by arrangement

Hickling House, Town Street, Hickling, Norfolk NR12 0AY For a brochure or to arrange a visit please contact the Manager e-mail: hickling@fireflyuk.net Tel/Fax: 01692 598372

Redlands House Providing a home from home environment where residents may live as independently as possible in the knowledge that assistance is always available. * Situated on the northern edge of Norwich * Very close to local amenities * Long and short term residents, respite care welcome * Passenger lift* Conservatory * Minibus and regular outings * Secluded garden * Pets by arrangement

Redlands House, 134 Reepham Road, Hellesdon, Norwich NR6 5PB

For a brochure or to arrange a visit please contact the Manager e-mail: redlands@fireflyuk.net Tel/Fax: 01603 427337

Norfolk Care Homes Service

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism

High qualityMH Residential andSIDementia care in aYAâ&#x20AC;&#x153;home environment. User Bands Mental health Sensory impairment Youngerfrom adultshomeâ&#x20AC;? AD People who misuse alcohol and drugs

www.norfolkcarehome.co.uk

North Norfolk care homes Aegel House Burgh Road, Aylsham, Norwich NR11 6AJ Tel: 01263 733171 Ailwyn House Berry’s Lane, Honingham, Norwich NR9 5AY Tel: 01603 880624 Advert page 58

Ashfields 31 Salhouse Road, Rackheath, Norwich NR13 6PD Tel: 01603 294535 Advert page 7 OP D Aylsham Manor, The 5a Norwich Road, Aylsham, Norwich NR11 6BN Tel: 01263 733253

OP D

Badgers Wood 29 School Road, Drayton, Norwich NR8 6EF Tel: 01603 867247 Broadacres Hall Road, Barton Turf, Norwich NR12 8AR Tel: 01692 630939

Broadlands Park Residential Care Home 27 The Green, Upton, Norwich NR13 6BA Tel: 01493 751521 OP D Brooklodge Walcott Road, Bacton, Norwich NR12 0HB Tel: 01692 650383 Casarita 270 Fakenham Road, Taverham, Norwich NR8 6AD Tel: 01603 866755

D PD LDA SI YA

Cranmer House Norwich Road, Fakenham NR21 8HR Tel: 01328 862734 Advert page 4

Dormie House Residential Care Home 16 Cliff Road, Sheringham NR26 8BJ Tel: 01263 823353

Dorrington House (Wells) Westfield Avenue, Wells-Next-The-Sea, Norfolk NR23 1BY Tel: 01328 710861

OP D

Eastlands Care Home Beech Avenue, Taverham, Norwich NR8 6HP Tel: 01603 261281 Advert page 64

Eastways Care Home Walcott Road, Bacton, Norwich NR12 0LS Tel: 01692 650319

OP D

Faldonside Lodge 25 Cliff Avenue, Cromer NR27 0AN Tel: 01263 512838 Felmingham Old Rectory Aylsham Road, Felmingham, North Walsham NR28 0LD Tel: 01692 405889

OP SI YA

Field View Hayes Lane, Fakenham NR21 9EP Tel: 01328 856037

Furze Hill House 73 Happisburgh Road, North Walsham NR28 9HD Tel: 01692 502702 OP D Glendon House 2 Carr Lane, Overstrand, Cromer NR27 0PS Tel: 01263 578173 Advert page 48 Glenholme 20–22 Cabbell Road, Cromer NR27 9HX Tel: 01263 511101

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Creswick House 77–79 Norwich Road, Fakenham NR21 8HH Tel: 01328 851537 OP D PD LDA MH SI YA

Grenville Court Care Home Horsbeck Way, Horsford, Norwich NR10 3BB Tel: 01603 893499

Crossways 1 The Boulevard, Sheringham NR26 8LH Tel: 01263 823164

Heath Farm House Care Centre Norwich Road, Little Plumstead, Norwich NR13 5JG Tel: 01603 721521 OP LDA MH YA

OP D

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LOCATIONS ACROSS NORFOLK CLARENCE HOUSE CARE HOME

Residential Care  Respite Care Convalescent Care  Palliative Care 40 Seaview Road, Mundesley, Norfolk NR11 8DJ Tel: 01263 721490 Email: Clarence@ehguk.com

MILLBRIDGE CARE HOME

Residential Care  Nursing Care  Dementia Care Respite Care  Palliative Care 4 Lynn Road, Heacham, Norfolk PE31 7HY Tel: 01485 570349 Email: Millbridge@ehguk.com

HOLMWOOD HOUSE CARE CENTRE

Residential Care  Nursing Care  Dementia Care Respite Care  Palliative Care  Day Care 40 Whitecross Road, Swaffham, Norfolk PE37 7QY Tel: 01760 724404 Email: Holmwoodhouse@ehguk.com

KINGS LYNN

RESIDENTIAL HOME Residential Care  Long Term Care Respite Care  Convalescent Care Advertisers are highlighted Austin Fields Estate, Kings Lynn, Norfolk PE30 1PH Tel:people 01553(65+) 769098 D Dementia PD Physical disability LDA Learning disability, autism OP Older Service Email: Kingslynn@ehguk.com User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

50 For further details about our care facilities please visit www.ehguk.com Helping you to Choose and Pay for care • 0800 38 92 077

Advice for older people

North Norfolk care homes continued Heathers North Walsham Road, Witton, North Walsham NR28 9TP Tel: 01692 650575

D PD LDA MH SI YA

Heronlea Residential home Mill Lane, Witton, Norwich NR13 5DS Tel: 01603 713314

Hickling House Town Street, Hickling, Norwich NR12 0AY Tel: 01692 598372 Advert page 48

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Highfield Residential Care Home 3 St Mary’s Road, Cromer NR27 9DJ Tel: 01263 511421

OP D

Homestead House 281 St Faith’s Road, Old Catton, Norwich NR6 7BQ Tel: 01603 488600 Advert page 52 OP D Ingham Old Hall Care Home Sea Palling Road, Ingham, Norwich NR12 0TW Tel: 01692 580257 OP D Kevlin House 66–68 Norwich Road, North Walsham NR28 0DX Tel: 01692 402355 OP D MH Kingsgate Residential Home 25–29 North Street, Sheringham NR26 8LW Tel: 01263 823114 Letheringsett Hall Holt Road, Holt NR25 7AR Tel: 01263 713222

Manor House 18 Yarmouth Road, Blofield, Norwich NR13 4JS Tel: 01603 713965

Manor House, The North Walsham Wood, North Walsham NR28 0LU Tel: 01692 402252 OP D Manor Lodge, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000

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Mary Chapman Court Mary Chapman Close, Dussindale, Norwich NR7 0UD Tel: 01603 701188 Mead Lodge Residential Care Crown Road, Buxton, Norwich NR10 5EH Tel: 01603 279261

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Middleton’s Lane 157 Middleton’s Lane, Hellesdon, Norwich NR6 5SF Tel: 01603 876000 OP PD LDA MH SI

Mill House & Cottages Great Ryburgh, Fakenham NR21 0ED Tel: 01328 829323

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Mill House, The Mill Road, Horstead, Norwich NR12 7AT Tel: 01603 737107

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Lilas House 5 Cadogan Road, Cromer NR27 9HT Tel: 01263 511210 D PD LDA MH SI YA Limes Residential Home, The 16a Drayton Wood Road, Hellesdon, Norwich NR6 5BY Tel: 01603 427424

Maltings Care Home, The 103 Norwich Road, Fakenham NR21 8HH Tel: 01328 856362 Advert page 64

OP D

Lyles House 7 The Street, Hindolveston, Dereham NR20 5AS Tel: 01263 861812 OP D

Mount Residential Care Home, The Heydon Road, Aylsham, Norwich NR11 6QT Tel: 01263 734516 OP D MH YA Munhaven Munhaven Close, Mundesley, Norwich NR11 8AR Tel: 01263 720451 Advert page 4 OP D Northgate House 2 Links Avenue, Hellesdon, Norwich NR6 5PE Tel: 01603 424900

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AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Sanford HouSe

Features:

East Dereham, Norfolk NR19 2SD Sanford House is a purpose-built home providing nursing care and specialist dementia care. Sanford House has been specifically designed to create an accessible and safe environment for elderly residents who may have mobility problems. All rooms and services are laid out over the ground floor and the home is arranged in a quadrangle around an attractive courtyard garden.

Freephone 0808 166 1334

HOMESTEAD HOUSE Dementia Specialist Care Home

• Excellent care standards • Purpose-built care home • Single storey accommodation throughout • Patio bedrooms • Beautiful courtyard garden • Rich & engaging activities • Strong local community links

www.caringhomes.org Respect, Dignity and Independence is at the heart of our care. • Excellent provider of person centred care

• Large front driveway, with ample parking space

• 24-hour quality care for the elderly

• A variety of freshly cooked, traditional food

281 St Faiths Road Old Catton Norwich NR6 7BQ

• Long/short stay and respite welcome

• Comfortable & spacious single rooms with ensuite

• Very warm & friendly care home

• Well decorated & modernised to meet

Tel: 01603 488600

• Specialised & fully trained staff

ISO 9001 Certified Organisation. Registered by Care Quality Commission

• A programme of daily activities

• Secure, peaceful garden

individual needs

A home away from home

Heron Lodge Care Home Norwich Road, Wroxham, Norfolk NR12 8RZ Tel: 01603 782194

Heron Lodge is a recently refurbished, Tudor-style house, offering the following: • • • • •

High quality, warm and loving, homely care, within the Norfolk Broads Excellence in person-centred 24-hour residential and dementia care Experienced and helpful staff Promoting independence, respect and dignity Engaging in a variety of activities that enhance life’s experiences

Looking

For more information, or to view this Home, please contact the Home Manager on 01603 782194 or e-mail: heron.manager@kingsleyhealthcare.co.uk

Pineheath Care Home

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

‘A caring team in the fantastic Norfolk Broads’

Pineheath residential care home for the elderly is a 42 bedded home based in a quiet Norfolk area. We take pride in providing 24-hour, good quality care by friendly, trained staff. We also offer care for those suffering with dementia. Furthermore, we provide good, home cooked meals, with special diets catered for.

Cromer Road, High Kelling, Holt, Norfolk NR25 6QD T: 01263 711429 E: pine.heath@yahoo.co.uk

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

North Norfolk care homes continued Old Rectory Care Home, The Norwich Road, Acle, Norwich NR13 3BX Tel: 01493 751322

Pineheath Cromer Road, High Kelling, Holt NR25 6QD Tel: 01263 711429 Advert page 52

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St Mary’s Care Home North Walsham Road, Crostwick, Norwich NR12 7BZ Tel: 01603 898277 Advert page 64 OP Sydney House Brumstead Road, Stalham, Norwich NR12 9BJ Tel: 01692 580520 Advert page 4

Rainbow Hooks Hill Road, Sheringham NR26 8NL Tel: 01263 821310 OP PD LDA SI YA

Warren, The 157a Wroxham Road, Sprowston, Norwich NR7 8AF Tel: 01603 294648 Advert page 7 OP

Redlands House 134 Reepham Road, Hellesdon, Norwich NR6 5PB Tel: 01603 427337 Advert page 48 OP

Whitehaven Residential Care Home 5 St Joseph’s Road, Sheringham NR26 8JA Tel: 01263 822706

Rookery, The Walcott, Norwich NR12 0PF Tel: 01692 650707

Woodspring House 43 Bridge Street, Fakenham NR21 9AX Tel: 01328 863753

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Rose Meadow 64 Yarmouth Road, North Walsham NR28 9AU Tel: 01692 402345 Advert page 4

OP LDA

OP D

Salcasa Coltishall Road, Buxton, Norwich NR10 5HB Tel: 01603 278268 D PD LDA MH SI YA Scarborough House Clubbs Lane, Wells-Next-the-Sea NR23 1DP Tel: 01328 710309

Shiels Court Care Home Braydeston Avenue, Brundall, Norwich NR13 5JX Tel: 01603 712029 OP D Shipbourne House Limited 6 Vicarage Road, Cromer NR27 9DQ Tel: 01263 514370

OP D

Shulas 9 Cadogan Road, Cromer NR27 9HT Tel: 01263 517195 OP D PD LDA MH SI YA Springdale Cucumber Lane, Brundall, Norwich NR13 5QY Tel: 01603 712194 Advert page 4

Cromer Church

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It’s about time. At Brooklands we believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference.

To find out more information or to arrange a visit, please call 01603 557 096 or email BrooklandsGM@carebase.org.uk

We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.

Service User Bands

Brooklands Care Home Advertisers are highlighted Nursing, Residential & Dementia Care Costessey Lane, Drayton, disability LDA Learning disability, autism OP Older people (65+) D Dementia PD Physical Norwich NR8 6HB MH Mental health SI Sensory impairment www.brooklandscarehome.co.uk YA Younger adults AD People who misuse and Y u’realcohol Yo unique. So aredrugs we.

North Norfolk care homes with nursing Brooklands Nursing & Residential Home Costessey Lane, Drayton, Norwich NR8 6HB Tel: 01603 557096 Advert page 54 OP D

Old Vicarage, The Norwich Road, Ludham, Great Yarmouth NR29 5QA Tel: 01692 678346 Advert page 58 OP

Brundall 4 Blofield Road, Brundall, Norwich NR13 5NN Tel: 01603 714703 OP D YA

Overbury House Nursing and Residential Home 9 Staitheway Road, Wroxham, Norwich NR12 8TH Tel: 01603 782985 OP D

Clarence House 40 Sea View Road, Mundesley, Norwich NR11 8DJ Tel: 01263 721490 Advert page 50 OP

Sanford House Nursing Home Danesfort Drive, Swanton Road, East Dereham NR19 2SD Tel: 01362 690790 Adverts pages 52 & 66 OP D PD

Dussindale Park 26 Mary Chapman Close, Dussindale, Norwich NR7 0UD Tel: 01603 701900 OP Grange, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 D PD LDA MH SI AD Halsey House Norwich Road, Cromer NR27 0BA Tel: 01263 512178

OP D

St David’s Nursing Home 52 Common Lane, Sheringham NR26 8PW Tel: 01263 822671

OP PD

St Michael’s Court St Michael’s Avenue, Aylsham, Norwich NR11 6YA Tel: 01263 734327 OP PD SI St Nicholas Nursing Home 1–3 St Nicholas Place, Sheringham NR26 8LE Tel: 01263 823764

Halvergate House 58 Yarmouth Road, North Walsham NR28 9AU Tel: 01692 500100 OP D PD LDA YA

Sun Court Nursing Home 1 Morris Street, Sheringham NR26 8JX Tel: 01263 823295

Heron Lodge 163 Norwich Road, Wroxham, Norwich NR12 8RZ Tel: 01603 782194 Advert page 52 OP D PD YA

Sunnycroft Care Home 113–115 Fakenham Road, Taverham, Norwich NR8 6QB Advert outside back cover Tel: 01603 261957 OP D PD

Lodge, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 D PD LDA MH SI AD Manor, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 D PD LDA MH SI AD

OP PD

Two Acres Care Home 212–216 Fakenham Road, Taverham, Norwich NR8 6QN Tel: 01603 867600 Advert page 35 OP D Walsham Grange 81 Bacton Road, North Walsham NR28 0DN Tel: 01692 405818

OP D

Manor Flats, The Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 D PD LDA MH SI AD

Woodland Care Home 189 Woodland Road, Hellesdon, Norwich NR6 5RQ Tel: 01603 787821 OP

Mill House Nursing Home, The Mill Road, Horstead, Norwich NR12 7AT Tel: 01603 737107

Yew Lodge Jeesal Cawston Park, Aylsham Road, Norwich NR10 4JD Tel: 01603 876000 D PD LDA MH SI AD

OP D PD SI

Advertisers are highlighted

St Clements Nursing Home 170 St Clements Hill, Norwich, Norfolk NR3 4DG Tel: 01603 427487

St Clements Nursing Home is a comfortable, caring home, offering the following: • • • • •

‘A warm city retreat in a safe and caring environment’ For more information, or to view this Home, please contact the Home Manager on 01603 427487 or e-mail: stclements.manager@kingsleyhealthcare.co.uk

Norfolk Care Homes • Majority single en-suite bedrooms

Chiswick House

Heathcote

Nightingale Lodge

3 Christchurch Road, Norwich, Norfolk NR2 2AD

19-23 Unthank Road, Norwich, Norfolk NR2 2PA

8 Austin Street, Hunstanton, Norfolk, PE36 6AL

Tel: 01603 507 111 Fax: 01603 507 111 Email: chiswickhouse@blackswan.co.uk

Tel: 01603 625 639 Fax: 01603 625 639 Email: heathcote@blackswan.co.uk

• Rooms from £470 per week • All rooms with 32” LED televisions • Permanent & respite care • Individual centred care • Home cooked meals • All centrally located • Daily activities • Enclosed, spacious rear gardens

Tel: 01485 533 590 Fax: 01485 533 590 Email: nightingalelodge@blackswan.co.uk

Park House

Westfield House

York House

6 Alexandra Road, Great Yarmouth, Norfolk, NR30 2HW

12 Westfield Road, Toftwood, Dereham, Norfolk NR19 1JB

47 Norwich Road, Dereham, Norfolk, NR20 3AS

Tel: 01493 857 365 Fax: 01493 857 365 Email: parkhouse@blackswan.co.uk

Tel: 01362 697 828 Fax: 01362 697 828 Email: westfieldhouse@blackswan.co.uk

Tel: 01362 697 134 Fax: 01362 697 134 Email: yorkhouse@blackswan.co.uk

Visit us at www.blackswan.co.uk Norwich care homes Bay tree House 423 Unthank Road, Norwich NR4 7QB Tel: 01603 503528 Bishop Herbert House 34 Globe Place, Norwich NR2 2SG Tel: 01603 620710 Advert page 4

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Church Green Lodge Aslake Close, Norwich NR7 8ET Tel: 01603 411855 OP D PD LDA MH SI YA Corton House City Road, Norwich NR1 3AP Tel: 01603 620119

Burlingham House Dell Corner Lane, North Burlingham, Norwich NR13 4EQ Tel: 01603 270600 OP D

Cromwell House Cecil Road, Norwich NR1 2QJ Tel: 01603 625961 Advert page 57

Chiswick House 3 Christchurch Road, Norwich NR2 2AD Tel: 01603 507111 Advert above

Elaine Herbert House The Great Hospital, Bishopgate, Norwich NR1 4EL Tel: 01603 622022 OP

OP PD YA

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Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Norwich care homes continued Ellacombe Ella Road, Norwich NR1 4BP Tel: 01603 613173 Advert page 4

Grays Fair Court 266 Dereham Road, New Costessey, Norwich NR5 0SN Tel: 01603 594747 OP Adverts page 12 & inside front cover Heath House 150–152 Thorpe Road, Norwich NR1 1RH Tel: 01603 618653

Heathcote 19–23 Unthank Road, Norwich NR2 2PA Tel: 01603 625639 Advert page 56

OP YA

Heathfield Cannell Green, Norwich NR3 1TT Tel: 01603 612768 Advert page 4 Hillcrest 106 Thorpe Road, Thorpe, Norwich NR1 1RT Tel: 01603 626073 Hollybrook House 85 Silver Road, Norwich NR3 4TF Tel: 01603 767578

Mountfield Millcroft, Norwich NR3 3LS Tel: 01603 416201 Advert page 4

OP D

Philadelphia House Penn Grove, Norwich NR3 3JL Tel: 01603 419175 Advert page 4

Shalom Care Home 147 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0SA Tel: 01603 432050

OP D

Somerley Somerleyton Street, Norwich NR2 2BT Tel: 01603 623582 Advert page 4

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Talbots, The 13–15 Constitution Hill, Norwich NR3 4HA Tel: 01603 789450 OP LDA MH YA

OP LDA MH YA

Holmwood 11 Harvey Lane, Norwich NR7 0BW Tel: 01603 433437

Laurel Lodge Care Home 19 Ipswich Road, Norwich NR2 2LN Tel: 01603 502371

OP LDA MH

Thomas Tawell House 106 Magpie Road, Norwich NR3 1JH Tel: 01603 767526 Whitehall Lodge Residential Home 56/112 Whitehall Road, Norwich NR2 3EW Tel: 01603 618332

OP SI

Norwich care homes with nursing Hawthorns Care Home, The 270 Unthank Road, Norwich NR2 2AJ Tel: 01603 452302

OP PD

Cromwell House Cecil Road, Norwich, NR1 2QJ

We Care, Because You Care Accommodation: Private rooms with en-suite TV and Phone Points. Your Care: Calm and relaxed individual care with daily activities. Meals: Freshly prepared in our kitchen. Security: A call bell is provided in every room. Social facilities: Lounge, Tea Rooms, Dining Room. Visitors: Welcome at anytime.

For further information please call us on; T: 01603 625961 E: home.NOR@mha.org.uk or visit our website: www.mha.org.uk

Larchwood Nursing & Residential Home 133 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0RF Tel: 01603 437358 OP PD YA St Clement’s Nursing Home 170 St Clement’s Hill, Norwich NR3 4DG Tel: 01603 427487 Advert page 56

OP D

Twin Oaks Nursing Home Hudson Way, Chapel Break, Bowthorpe NR5 9NJ Tel: 01603 743195 OP PD Woodside House Woodside Road, Thorpe St Andrew, Norwich NR7 9XJ Tel: 01603 294649 Advert page 7 OP D PD YA

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Quality Residential Care Homes Localised and Personal

Offering: Residential Care • Day Care • Respite Care and Dementia Care NORFOLK BROADS & LUDHAM The Old Vicarage Care Home, Norwich Road, Ludham, Norfolk, NR29 5QA. Tel: 01692 678346 email: info@ashleycaregroup.com

• Specialists in Dementia Care with 39 beds • DOUBLE Rooms available • Set in a secluded 2 acre site with sun-trap gardens and lawns. WEST NORWICH / DEREHAM

Ailwyn Hall Care Home, Berry’s Lane, Honingham, Norwich, Norfolk, NR9 5AY. Tel: 01603 880624

email: contact@ashleycaregroup.com

Offering: Residential Care • Day Care • Respite Care and Short Breaks • Sun-trap gardens ATTLEBOROUGH & SOUTH NORFOLK

Fairland House, Residential Care Home, Station Road, Attleborough, Norfolk, NR17 2AS. Tel: 01953 452161 Advertisers are highlighted

email: enquiries@ashleycaregroup.com

visit us today at: www.ashleycaregroup.com

Dedicated Carers

Registered by The Care Quality Commission. Where a ‘personal care service’ is paramount.

South Norfolk care homes Alexander Court Raymond Street, Thetford IP24 2EA Tel: 01842 753466

OP D

Eckling Grange Norwich Road, Dereham NR20 3BB Tel: 01362 692520

OP D SI

Beauchamp House Proctor Road, Chedgrave, Norwich NR14 6HN Tel: 01508 520755 Advert page 4 OP D

Fairland House Station Road, Attleborough NR17 2AS Tel: 01953 452161 Advert page 58

Beeches, The West Harling Road, East Harling, Norwich NR16 2NP Tel: 01953 717584 Adverts pages 35 & 62 OP D

Feltwell Lodge Lodge Road, Feltwell, Thetford IP26 4DR Tel: 01366 728282

Bilney Hall East Bilney, Dereham NR20 4AL Tel: 01362 860246

Harker House Flowerpot Lane, Long Stratton, Norwich NR15 2TS Tel: 01508 530777 Advert page 4 OP D

OP D

Brooke House Brooke Gardens, The Street, Norwich NR15 1JH Tel: 01508 558359 Advert page 62 OP D YA

Hethersett Hall Hethersett, Norwich NR9 3AP Tel: 01603 294628 Advert page 7

Bungay House 8 Yarmouth Road, Broome, Bungay NR35 2PE Tel: 01986 895270 OP D MH

Hill Barn Church Lane, Sparham, Norwich NR9 5PP Tel: 01362 688702

Carleton House Care Home Rectory Road, East Carleton, Norwich NR14 8HT Tel: 01508 570451 Advert page 64 OP

Hill Grove 1 Colney Lane, Cringleford, Norwich NR4 7RE Tel: 01603 504337

Chevington Lodge Flixton Road, Bungay NR35 1HQ Tel: 01986 892710

Kittens Lane 5 Kittens Lane, Loddon, Norwich NR14 6JU Tel: 01508 528163 OP LDA YA

OP D

Cresta Lodge Bungay Road, Poringland, Norwich NR14 7NA Tel: 01508 492775 OP D

Lancaster House 2 Portal Avenue, Watton, Thetford IP25 6HP Tel: 01953 883501

Culrose Residential Home Norwich Road, Dickleburgh, Diss IP21 4NS Tel: 01379 741369

Laurels Care Home, The West Carr Road, Attleborough NR17 1AA Tel: 01953 455427 OP D PD MH

Dorrington House (Dereham) 28 Quebec Road, Dereham NR19 2DR Tel: 01362 693070 Dorrington House (Watton) 73 Norwich Road, Watton, Thetford IP25 6DH Tel: 01953 883882

OP D

Lincoln House Care Home Woodgate Lane, Dereham NR20 3SA Tel: 01362 637598

OP D

Linden Court Church Walk, Watton IP25 6ET Tel: 01953 881753 Advert page 4

OP D

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AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Brooklyn House

Features:

Attleborough, Norfolk NR17 2AG

Brooklyn House is a beautiful modern purpose built care home located centrally in the market town of Attleborough. The home is designed to provide comfortable, bright and spacious accommodation for elderly people. Complete with an attractive patio area, the extensive landscaped gardens provide a peaceful and relaxing environment.

• Long & Short Term Care • Personalised Care Plans • Continuing Health Care • Single En Suite Bedrooms • Rich & Engaging Activities • Home Cooked Food • Hairdressing & Chiropody • Close to Amenities & Public Transport

Freephone 0808 166 1347

www.caringhomes.org

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

OAK MANOR

Features:

East Dereham, NR19 2PG Oak Manor provides specialist residential and nursing care for elderly people living with a form of dementia. Located in the peaceful village of Scarning, near Dereham, Oak Manor offers the very highest standard of specialist care for each of its residents. The home, which comprises both a sensitively converted original building and a purpose-built extension, has a range of dedicated facilities and activities for people living with dementia. These include a beautiful, courtyard garden and specialist sensory activities, where highly trained staff work with residents on activities designed to stimulate positive memories and feelings.

Freephone 0808 137 1459

• • • • • • • • •

Specialist Nursing Care With Dementia Long & Short Term Care Packages Personalised Care Plans Purpose Built Accommodation En Suite Bedrooms Courtyard Gardens Award Winning Activities & Hobbies Home Cooked Food Hair & Beauty Treatments

www.caringhomes.org

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

CEDAR HOUSE

Yelverton, Norwich NR14 7PB Located in the quiet village of Yelverton, near Norwich, Cedar House is a fine period property providing residential and nursing care for elderly people. Within this tranquil environment exceptional care and support is provided by the highly dedicated, trained and qualified staff.

Freephone 0808 155 1804

• Single En Suite Bedrooms • Palliative Care & Continuing Care • Magnificent Sun Room • Hairdressing & Chiropody • Home Cooked Food • Personalised Care Plans • Central Village Location • Open Visiting

www.caringhomes.org

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

South Norfolk care homes continued Lodge Care Home, The Watton Road, Ashill, Thetford IP25 7AQ Tel: 01760 440433 Melton House Care Home 47 Melton Road, Wymondham NR18 0DB Tel: 01953 606645 Advert page 64 Moorings, The Church Road, Earsham NR35 2TJ Tel: 01986 892269

OP D

Nightingale Care Home Church Lane, Welborne, Dereham, Norfolk NR20 3LQ Tel: 01362 850329

OP D

Nunnery, The 14 Denmark Street, Diss IP22 4LE Tel: 01379 643201

OP D

Oaklands Norwich Road, Scole, Diss, Norfolk IP21 4EE Tel: 01379 740646 Advert page 62 Oakridge Rest home 26 Eastgate Street, North Elmham, Dereham NR20 5HD Tel: 01362 668842

OP D

Olive House Olive Avenue, Newton Flotman, Norwich NR15 1PF Tel: 01508 471718 OP Priorsmead Canterbury Way, Thetford IP24 1EB Tel: 01842 752039 Advert page 4

Redgate House Care Home Green Lane, Thetford IP24 2EZ Tel: 01842 764967

Royal Mencap Society – Fryers Walk 53 Castle Street, Thetford IP24 2DL Tel: 01842 821933 OP PD LDA MH YA Shipdham Manor Chapel Street, Shipdham, Thetford IP25 7LB Tel: 01362 820939 St Edmund’s Surrogate Street, Attleborough NR17 2AW Tel: 01953 452011 Advert page 4 St Leonard’s Court 6 St Leonard’s Street, Mundford, Thetford IP26 5HG Tel: 01842 878225

OP D

St Mary’s Residential Care Home Market Place, New Buckenham, Norwich NR16 2AN Tel: 01953 860956

St Nicholas House Littlefields, Dereham NR19 1BG Tel: 01493 662119 Advert page 4

Westfield House 12 Westfield Road, Toftwood, Dereham NR19 1JB Tel: 01362 697828 Advert page 56

Windmill House Browick Road, Wymondham NR18 0QW Tel: 01953 607651

Quinton House Harvey Street, Watton, Thetford IP25 6EH Tel: 01953 882101 Advert page 62

Woodstock Care Home Ltd The Green, Gressenhall, Dereham NR20 4DT Tel: 01362 860861

Red House Residential Home Norwich Road, Kilverstone, Thetford IP24 2RF Tel: 01842 753122

York House 47 Norwich Road, Dereham NR20 3AS Tel: 01362 697134 Advert page 56

Quebec Hall Limited Quebec Road, Dereham NR19 2QY Tel: 01362 692504

OP D

Advertisers are highlighted

Brooke House Care Home Brooke Gardens, Brooke, nr Norwich, Norfolk NR15 1JH Tel: 01508 558359

Brooke House is a beautiful Edwardian house, set in 4 acres of landscaped gardens, offering: • • • • •

Warm and loving, high quality, homely care in a secluded, rural setting Excellence in person-centred 24-hour residential and dementia care Experienced and helpful staff Promoting independence, respect and dignity A variety of activities that enhance life’s experiences

For more information, or to view this Home, please contact the Home Manager on 01508 558359 or e-mail: brooke.manager@kingsleyhealthcare.co.uk

Thorp House Nursing Home Church Road, Griston, nr Watton, Norfolk IP25 6QA Tel: 01953 881786

Thorp House Nursing Home is a comfortable, caring home, offering the following: • • • • •

‘A caring home in the beauty of rural Norfolk’

‘A warm, rural retreat in a safe and caring environment’ For more information, or to view this Home, please contact the Home Manager on 01953 881786 or e-mail: thorp.manager@kingsleyhealthcare.co.uk

Oaklands Care Home Norwich Road, Scole, nr Diss, Norfolk IP21 4EE Tel: 01379 740646

Oaklands is a beautiful Georgian house, in landscaped grounds, offering the following: • • • • •

High quality, warm and loving, homely care in the countryside Excellence in person-centred 24-hour residential and dementia care Experienced and helpful staff Promoting independence, respect and dignity Engaging in a variety of activities that enhance life’s experiences

‘A caring team in a fantastic, peaceful setting’ For more information, or to view this Home, please contact the Home Manager on 01379 740646 or e-mail: oaklands.manager@kingsleyhealthcare.co.uk

• Registered for 21 adults • Friendly family orientated home • Unrestricted visiting • Person-centred care by fully trained staff

QUINTON HOUSE Residential Care Home

• Five person lift to all floors • Regular entertainment and activities arranged • Easy access to the town

HARVEY STREET, WATTON, THETFORD IP25 6EH

• Pets by arrangement • Palliative and Respite Care

TEL: 01953 882101

“We are here to help” Tel: 01953 717584 - West Harling Road, East Harling NR16 2NP Email: thebeecheseastharling@btconnect.com - www.beechesresidential.co.uk

Looking

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

South Norfolk care homes with nursing Austhorpe House Nursing Home Norwich Road, Forncett St Peter, Norwich NR16 1LG Tel: 01953 789215 OP

Oak Manor Nursing Home Scarning, Dereham NR19 2PG Tel: 01362 694978 Adverts pages 60 & 66

Brooklyn House Nursing Home Queenâ&#x20AC;&#x2122;s Road, Attleborough NR17 2AG Tel: 01953 455789 Adverts pages 60 & 66

Oakwood House Nursing Home Old Watton Road, Colney, Norwich NR4 7TP Tel: 01603 250101 OP D PD

OP D

Buckingham Lodge Care Home Buckingham Close, Carbrooke, Thetford IP25 6WL Tel: 01953 858750 OP D YA

Saxlingham Hall Nursing Home The Green, Saxlingham, Nethergate NR15 1TH Tel: 01508 499225

Cedar House Nursing & Residential Home Church Road, Yelverton, Norwich NR14 7PB Tel: 01508 494207 Adverts pages 60 & 66 OP D

Sutherlands Nursing Home 136 Norwich Road, Wymondham NR18 0SX Tel: 01953 600900 OP D PD LDA YA

Ford Place Ford Street, Thetford IP24 2EP Tel: 01842 422074 Advert page 7

Thorp House Church Road, Griston, Thetford IP25 6QA Tel: 01953 881786 Advert page 62

OP PD YA

Hassingham House Care Centre Hardingham Street, Hingham NR9 4JB Tel: 08444 72513 OP D PD LDA MH SI YA

Trees Nursing Home 12 Candlers Lane, Harleston IP20 9JA Tel: 01379 853919

Lincoln House Care Home Woodgate Lane, Dereham NR20 3SA Tel: 01362 637598

Walcot Hall Nursing Home Walcot Green, Diss IP22 5SR Tel: 01379 641030

OP PD

Mill Close Residential Respite 3 Mill Close, Cawston Road, Aylsham NR11 6LZ Tel: 01263 734938 OP D PD LDA SI YA

OP D

OP PD

A countrywide list of home care providers starts on page 15.

Horning, Norfolk Broads Advertisers are highlighted

That’s why we’re one of the UK’s leading healthcare providers Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users. To contact one of our homes directly or for further information please visit www.fshc.co.uk EASTLANDS CARE HOME THE MALTINGS CARE HOME Beech Avenue, Taverham, 103 Norwich Road, Fakenham Norfolk NR21 8HH Norwich, Norfolk NR8 6HP Tel: 01328 856362 Tel: 01603 261281 E-mail: the.maltings@fshc.co.uk E-mail: eastlands@fshc.co.uk COURTENAY HOUSE CARE HOME ST MARY’S CARE HOME Fakenham Road, Tittleshall, North Walsham Road, Kings Lynn,Norfolk PE32 2PF Crostwick, Norfolk NR12 7BZ Tel: 01328 700646 Tel: 01603 898277 Advertisers are highlighted E-mail: courtenay.house@fshc.co.uk E-mail: st.marys@fshc.co.uk people (65+) D Dementia PD HOUSE PhysicalCARE disability LDA Learning disability, autism OP Older Service HOUSE CARLETON CARE HOME MELTON HOME Rectory Road, East Carleton, 47 Melton Road, Wymondham User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Norwich, Norfolk NR14 8HT Norfolk, NR18 0DB Tel: 01508 570451 Tel: 01953 606645 E-mail: carleton.house@fshc.co.uk E-mail: melton.house@fshc.co.uk

West Norfolk care homes Anchorage, The 78 Wootton Road, King’s Lynn PE30 4BS Tel: 01553 765378 D LDA MH SI YA

Eastgate House Residential Home 17 Littleport Street, King’s Lynn PE30 1PP Tel: 01553 691054

Ashville House Fairfield Road, Downham Market PE38 9ET Tel: 01366 383428

Fridhem Rest Home 79 Station Road, Heacham, King’s Lynn PE31 7AB Tel: 01485 571455 OP D

OP D

Gables Residential Home, The 22 Post Office Road, Dersingham, King’s Lynn PE31 6HS Tel: 01485 540528 OP

Briar House Losinga Road, King’s Lynn PE30 2DQ Tel: 01553 760500

Burman House Mill Road, Terrington St John, Wisbech PE14 7SF Tel: 01945 880464 Advert page 4 OP

Gorselands Residential Home 25 Sandringham Road, Hunstanton PE36 5DP Tel: 01485 532580

Close Residential Home, The 53 Lynn Road, Snettisham, King’s Lynn PE31 7PT Tel: 01485 540041 OP D

Hickathrift House 217 Smeeth Road, Marshland St James, Wisbech PE14 8JB Tel: 01945 430636

OP D

High Haven Howdale Road, Downham Market PE38 9AG Tel: 01366 382205 Advert page 4

OP D

Courtenay House Care Home Fakenham Road, Tittleshall, King’s Lynn PE32 2PF Tel: 01328 700646 Advert page 64 OP D Crown Rest Home, The Station Road, Little Dunham, King’s Lynn PE32 2DJ Tel: 01760 722039 OP PD SI Delph House Wisbech Road, Welney, Wisbech PE14 9RQ Tel: 01354 610300 Docking Grange Sandy Lane, King’s Lynn PE31 8NF Tel: 01485 518428

OP LDA YA

Docking House Station Road, Docking, King’s Lynn PE31 8LS Tel: 01485 857825 Downham Grange Clackclose Road, Downham Market PE38 9PA Tel: 01366 387054 Advert page 66 Driftwood House Lynn Road, Hunstanton PE36 5HL Tel: 01485 532241

OP D

Kings Lynn Residential Home Austin Fields, King’s Lynn PE30 1PH Tel: 01553 769098 Advert page 50

Lincoln Lodge Residential Home For The Elderly 2 Lincoln Square, Hunstanton PE36 6DL Tel: 01485 535328

Manor Farm Hill Road, Ingoldisthorpe, King’s Lynn PE31 6NZ Tel: 01485 541977 OP PD SI Newton, The 41 Victoria Avenue, Hunstanton PE36 6BY Tel: 01485 532756

Nightingale Lodge 8 Austin Street, Hunstanton PE36 6AL Tel: 01485 533590 Advert page 56

OP D

Norfolk Lodge 32 King’s Lynn Road, Hunstanton PE36 5HT Tel: 01485 532383

OP D

Advertisers are highlighted

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

BrookLYN HoUSE Attleborough, NR17 2AG

CEdar HoUSE Yelverton, NR14 7PB

oak HoUSE

SaNFord HoUSE

Scarning, NR19 2PG

East Dereham, NR19 2SD

OFFERING RESIDENTIAL, NURSING & DEMENTIA CARE

Freephone 0808 166 9033

www.caringhomes.org

Downham Grange Care Home Clackclose Road, Downham Market, Norfolk PE38 9PA Tel: 01366 387054

Downham Grange is a modern Care Home, offering the following: • • • • •

Excellence in person-centred 24-hour residential, nursing & dementia care New state-of-the-art building set within landscaped gardens Experienced and helpful staff Promoting independence, respect and dignity Engaging in a variety of activities that enhance life’s experiences

‘A caring team in a recently enlarged west Norfolk Home’ For more information, or to view this Home, please contact the Home Manager on 01366 387054 or e-mail: downham.manager@kingsleyhealthcare.co.uk

West Norfolk care homes continued Rebecca Court 9 Staithe Road, Heacham, King’s Lynn PE31 7EF Tel: 01485 570421 Advert page 4 Somerset Villa 19 Austin Street, Hunstanton PE36 6AJ Tel: 01485 533081

OP D

St Germans House and Abbotsford 14 Lynn Road, St Germans, King’s Lynn PE34 3DW Tel: 01553 617491 OP MH YA Summerville House Fenway, Heacham, King’s Lynn PE31 7BH Tel: 01485 572127 Terrington Lodge 2 Lynn Road, Terrington St Clements, King’s Lynn PE34 4JX Tel: 01553 829605 Westfields Westfield Road, Swaffham PE37 7HE Tel: 01760 721539 Advert page 4

OP D

OP D PD SI

Winchley Home Rectory Lane, West Winch, King’s Lynn, Norfolk PE33 0NR Tel: 01553 841582 Woodlands 18 Grimston Road, South Wootton, King’s Lynn PE30 3HU Tel: 01553 672076 Advert page 4

OP D

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

West Norfolk care homes with nursing Amberley Hall Care Home 55 Baldock Drive, King’s Lynn PE30 3DQ Tel: 01553 670600 OP D PD YA

Manton House 5–7 Tennyson Avenue, King’s Lynn PE30 2QG Tel: 01553 766135

Courtenay House Care Home Fakenham Road, Tittleshall, King’s Lynn PE32 2PF Tel: 01328 700646 Advert page 64 OP D

Meadow House Nursing Home Norwich Road, Swaffham PE37 8DD Tel: 01760 725146

Diamond House Bennett Street, Downham Market PE38 9EJ Tel: 01366 385100

Millbridge 4 Lynn Road, Heacham, Norfolk PE31 7HY Tel: 01485 570349 Advert page 50

OP D

PD YA

OP D PD

Faro Lodge Galyon Road, King’s Lynn PE30 3YE Tel: 01553 679233 OP D PD LDA MH SI YA

Paddocks Care Home, The 45 Cley Road, Swaffham PE37 7NP Tel: 01362 637598

Goodwins Hall Care Home Goodwins Road, King’s Lynn PE30 5PD Tel: 01553 777994

Parkhouse Hotel Sandringham, King’s Lynn PE35 6EH Tel: 01485 543000 OP PD LDA SI YA

OP D PD YA

OP D

Holmwood House 40 Whitecross Road, Swaffham, Norfolk PE37 7QY Tel: 01760 724404 Advert page 50 OP D PD

Shouldham Hall Nursing Home New Road, Shouldham PE33 0DF Tel: 01366 347276

OP D

Iceni House Jack Boddy Way, Swaffham, Norfolk PE37 7HJ Tel: 01760 720330 OP D YA

Wyndham House Manor Road, North Wootton, King’s Lynn PE30 3PZ Tel: 01553 631386

OP D

Lower Farm Care Home with Nursing 126 Grimston Road, South Wootton, King’s Lynn PE30 3PB Tel: 01553 671027 OP PD YA

A countrywide list of home care providers starts on page 15.

Hunstanton Cliffs Advertisers are highlighted

Index

Advertisers are in bold

Black Swan Care Group

Bluebird Care (Norwich & Broadland)

Breckland Care at Home

Briar House

Claremont Nursing Home

Clarence House

Clarence Lodge

Clark James Norwich Limited

Clere House

Close Residential Home, The

Coach House Ltd, The

Complete Caring Ltd

Abacus Care (Norfolk & Suffolk) Ltd

Abbeville Lodge

Abbeville Residential Care Home Ltd

Broadacres

Able Care Agency Ltd

Able Community Care

Broadland House Residential Care Home

Acorn 24/7

Administrative Offices

Broadlands Park Residential Care Home

Connie’s Care Services Ltd

Brooke House

Corton House

Advantage Healthcare – Norwich 15 Aegel House

Brooklands Nursing & Residential Home

Affinity Trust – Norfolk

Brooklodge

Age UK Inside front cover & 12 Ailwyn House

Alexander Court

Alexandra House Nursing and Residential Care Home

Allicare

Allied Healthcare

Amberley Hall Care Home

Anchorage, The

Ashfields

Ashley Care Group

Ashville House

Creswick House

Brundall

Cromwell House

Crossroads Care in Norfolk

Buckingham Lodge Care Home 63 Bungay House

Burgh House Residential Care Home Ltd

Crossroads Care in Norwich and East Norfolk (Great Yarmouth) 17

Burlingham House

Crossroads Care in Norwich and East Norfolk (Horsford)

Burman House

Crossroads Care in Norwich and East Norfolk (North Walsham)

Crossways

Crown Care Norwich

Crown Rest Home, The

Culrose Residential Home

Austhorpe House Nursing Home 63

Care By Us

Availl

Care Choices

35, 52, 62

Avery Lodge Residential Home 46

Care Company UK Ltd, The

Aylsham Manor, The

Carebase

Caremark (Norwich)

Caremark (West Norfolk)

Badgers Wood

Caresolutions Anglia Ltd

Bainbridge Close

Carewatch (Central Norfolk)

Carewatch (Norwich)

Barchester

Barchester Community Support 15 Bay Tree House

BB Healthcare

Beauchamp House

Beeches, The Benchmark Care

Caring Homes

52, 60, 66

Daybreak Support Services

Delph House

Diamond House

Dimak Healthcare

Dimensions

DMN

Docking Grange

Docking House

Dormie House Residential Care Home

Dorrington House (Dereham)

Dorrington House (Watton)

Dorrington House (Wells)

Doughty’s

Carleton House Care Home

Casarita

Cedar House Nursing & Residential Home

Chevington Lodge

Chiswick House

56 46

Downham Grange

Driftwood House

Better Healthcare Services (Norwich)

Bilney Hall

Church Farm Residential Care Home

Bishop Herbert House

Church Green Lodge

Cresta Lodge

Cranmer House

Brooklyn House Nursing Home 63

Camphill Communities East Anglia

Courtenay House Care Home 65, 67

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Index continued Dussindale Park

Advertisers are in bold 55

Georgina House Care Home

Georgina House Domiciliary Care Agency

17 49

Hollybrook House

Holmwood

Holmwood House

Home Instead Senior Care

Ealing House

Glendon House

East Anglia Domiciliary Care Branch

Glenholme

Goodwins Hall Care Home

Home Is Where The Heart Is – Homecare

Eastgate House Residential Home 65

Goose Cottage

Homestead House

Eastlands Care Home

Gorselands Residential Home

Housing 21 – Hunstanton

Eastways Care Home

Grange, The

Eckling Grange

Elaine Herbert House

Grays Fair Court

Great Hospital Domiciliary Service, The

Great Yarmouth Community Care Services DCA

Grenville Court Care Home

Elite Care Ellacombe

17 57

Elms Residential Care Home, The 46 European Healthcare Group

Eversley Nursing Home

Extra Hands of Heacham Ltd

Fairland House

Fairway House

Faldonside Lodge

Faro Lodge

Felmingham Old Rectory

Feltwell Lodge

Field View

Fisher Healthcare Ltd

Gresham Care Home with Nursing 47

I Care Service

Iceni House

Ingham Old Hall Care Home

Insignia Healthcare Solutions 19 InVent Health Limited

Hales Group Ltd

Halsey House

Halvergate House

Happy2care

Harker House

Hassingham House Care Centre 63 Hawthorns Care Home, The

Heath Farm House Care Centre

Heath House

FitzRoy Support at Home – Norfolk

Heathcote

Heathers

FitzRoy Supported Living – Norfolk

Heathers Nursing Home, The

FitzRoy Supported Living Norfolk West

Heathfield

Heron Lodge

Flagship Telecare

Herondale

Florence House

Heronlea Residential Home

Ford Place

Hethersett Hall

Four Seasons

Fridhem Rest Home Furze Hill House

Jackie Garner – Home Office

Jark Healthcare Ltd

John Grooms Court

Joseph House Reedham Limited 46

Kevlin House

King’s Lynn Residential Home 65 King’s Lynn Supported Living

Kingsgate Residential Home

Kingsley Healthcare 47, 52, 56, 62, 66 Kittens Lane

Lancaster House

Larchwood Nursing & Residential Home

Hickathrift House

Laurel Lodge Care Home

Hickling House

Laurels Care Home, The

High Haven

High Oaks Community Care and Support

Leaf Homecare and Support Services

Letheringsett Hall

Highfield Residential Care Home 51

Lilas House

Gables Nursing & Residential Home

Hill Barn

Limes Residential Home, The

Gables Residential Home, The

Hill Grove

Limes, The

Gentle Folk Community Care

Hillcrest

Lincoln House Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

59, 63

Index continued

Advertisers are in bold

Lincoln Lodge Residential Home for the Elderly 65 Linden Court

Little Acorns Residential Respite 19 Lodge, The

Lodge Care Home, The

Long Stratton Supported Living 21 Lower Farm Care Home with Nursing

Lyles House

Magdalen House

Maltings Care Home, The

Manor, The

Manor Farm

Manor Flats, The

Manor House

Manor House, The

Manor Lodge, The

Manorcourt Home Care

Manorcourt Homecare

Manton House

Marine Court Residential Home 46 Martham Lodge Residential Care Home Mary Chapman Court

Mountfield

Parkhouse Hotel

Munhaven

PCT Care Services Ltd Head Office 21 Philadelphia House

Phoenix Homecare (Norfolk) Limited

Pineheath

Pinewood Lodge

Premier Homecare Ltd

NCC First Support King’s Lynn – Western 21

Prestige Nursing Norwich

Priorsmead

New Horizons Norwich

Progress House

Newton, The

Progress Pathways

Nightingale Care Home

Provider Services HQ

Nightingale Centre, The

Nightingale Lodge

PULSE – Norfolk

Norfolk Care Homes

Purely Care

NCC First Support – Eastern

NCC First Support – Northern

NCC First Support – Norwich

NCC First Support – Southern

Norfolk Domiciliary Care Branch 21 Norfolk Lodge

Norfolk Quality Care

Norse Care

Northgate House

Nunnery, The

Oak Manor Nursing Home

Oaklands

Oakridge Rest Home

Meadow House Nursing Home 67

Oakwood Care

Mears Care Limited

Oakwood House Nursing Home 63

Melton House Care Home

Old Maltings, The

Mencap Personal Support – Waveney and North Suffolk

Old Rectory Care Home, The

Old Vicarage, The (Hopton-on-Sea)

Old Vicarage, The (Ludham)

Olive House

Orbit East

Orchards Residential Care Home, The

Overbury House Nursing and Residential Home

Mead Lodge Residential Care

MHA Housing and Care for Older People

Middleton’s Lane

Mildred Stone House

Mill Close Residential Respite 21, 63 Mill House & Cottages

Mill House, The

Mill House Nursing Home, The 55

Quality Care at Home

Quartz Heathcare

Quebec Hall Limited

Quinton House

Rainbow

Rebecca Court

Red House Residential Home

Redgate House Care Home

Redlands House

Rookery, The

23, 53

Rose Meadow

Royal Mencap Society – Fryers Walk

Russell Lodge Care Centre Limited

Sackville Place

Saga Homecare

Salcasa

Salisbury Residential Home

Millbridge

Moorings, The

Mount Residential Care Home, The

Paddocks Care Home, The

Saxlingham Hall Nursing Home 63

Park House

Saxon House

Sanford House Nursing Home 55 23

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Index continued

Advertisers are in bold

Scarborough House

St Mary’s Care Home

Scope Inclusion Norfolk

St Mary’s Residential Care Home 61

Seahorses Nursing Home

St Michael’s Court

Shalom Care Home

St Nicholas House

Shiels Court Care Home

St Nicholas Nursing Home

Shipbourne House Limited

Summerville House

Shipdham Manor

Sun Court Nursing Home

Shouldham Hall Nursing Home 67

Sunnycroft Care Home

Shulas

Sutherlands Nursing Home

Social Work Company, The

Sydney House

Somerley

Somerset Villa

South Norfolk Carers Ltd

Sovereign Home Care

Talbots, The

Terrington Lodge

SPAN Housing with Care

Thomas Tawell House

Spectacles At Home Ltd

Thorp House

Walcot Hall Nursing Home

Walsham Grange

Warren, The

Westfield House

Westfields

Westminster Homecare Limited (Norwich) 23 Whitehall Lodge Residential Home

Whitehaven Residential Care Home

Winchley Home

Windmill Care Home, The

Windmill House

Woodland Care Home

Springdale

Trees Nursing Home

Woodlands

Squirrels Residential Repite

Twin Oaks Nursing Home

Woodside House

St Clement’s Nursing Home

Two Acres Care Home

Woodspring House

St David’s Nursing Home

Woodstock Care Home Ltd

Wyndham House

St David’s Residential Care Home 47 St Edmund’s

St Edmund’s Residential Home 47 St Germans House and Abbotsford 66 St James Care Head Office

St Leonard’s Court

Ur Choice Care Limited

Vineries, The

Voyage (DCA)

Yew Lodge

York House

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-38-6 Printed in England. Ref. No: 4001/Norfolk9/01/13. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Norfolk County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Emeka Johnson, Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Visit www.carechoices.co.uk for further assistance with your search for care

The Heathers CARE HOME WITH NURSING

50 Beccles Road . Bradwell . Great Yarmouth NR31 8DQ . Tel. 01493 652944

The Vineries CAR E H O M E F O R T H E E LD E R LY

Winterton Road . Hemsby . Great Yarmouth NR29 4HH . Tel. 01493 732171

Sunnycroft

CARE HOME WITH NURSING 113 Fakenham Road . Taverham . Norwich NR8 6QB . Tel. 01603 261957