Oxfordshire Support Finder 2015/16

Oxfordshire Support Finder Support and Care Guide for Adults 2015/16

Radcliffe Square

Your guide to support and care services in Oxfordshire • Support at home • Specialist care • Useful contacts • Care homes In association with

www.oxfordshire.gov.uk

w w w.carechoi ce s.co.u k

The Home Care Specialists

Do you need a Helping Hand?

Home care from...30 minutes per week to full time Live-in Care.

Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 24 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• • • •

Providing a break for an existing Carer or family member Personal care Support with continence Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01869 722 736

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.”

Lisa Carr, Director of The Great British Care Awards

Contents Welcome from Oxfordshire County Council An introduction to care and support in Oxfordshire Getting out and about

Getting involved with the community, day centres, advice on transport

4 5

Disability, mental health and loss of sight or hearing Finding support from specialist services

11

Health, recovery and wellbeing

Maintaining a healthy lifestyle plus support when coming out of hospital

14

Support and care – where do I start?

How to get an assessment

16

Looking after someone Support for carers

17

Living at home

18 Remaining independent, improving your home plus support and care at home Housing options 31 How sheltered housing, extra care, or residential care might suit you Money and paying for support and care How social care is paid for plus benefit advice

34

Keeping safe 35 Advice on protecting vulnerable people and staying safe at home Having your say 37 How to voice your opinions plus organisations to help you

Support and care provider listings Support and care at home providers

23

Cherwell Care homes Care homes with nursing

41 43

Oxford Care homes Care homes with nursing

43 45

South Oxfordshire Care homes Care homes with nursing

47 49

Vale of White Horse Care homes Care homes with nursing

51 53

55 57

West Oxfordshire Care homes Care homes with nursing

Notes

59

Index

60

Oxfordshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. The listings in this publication are supplied by the Care Quality Commission and neither Oxfordshire County Council nor Care Choices can be held responsible for any errors or omissions.

To obtain extra copies of this Guide call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

Alternative formats This Guide is available electronically at www.oxfordshire.gov.uk and www.carechoices.co.uk.

For those requiring the information in spoken word, there is also a Browsealoud option. If you would like a copy of the text in this leaflet in large print, Braille, audio tape or in another language, please call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Welcome from Oxfordshire County Council Welcome to the 2015 edition of Oxfordshire Support Finder, a support and care guide for adults.

Oxfordshire County Council supports people to live their lives as successfully, independently and safely as possible.

We believe that people, regardless of age or ability, are best placed to determine the help they need to lead successful lives.

Oxfordshire Support Finder tells you about support services across Oxfordshire to help you or a loved one lead the lives you want to. It is designed to give you help and advice so that you can find your own way to meet any needs for support and care.

You might want to know about support to live at home, how to find out about support and care and how much you might pay for it, or how you can find the right place for you to live. If you look after someone else who needs support and care, Support Finder can help you find the support you need for yourself.

The information in this guide is intended to introduce you to services in Oxfordshire and includes details of how to find out more information. You can also find

information online at www.oxfordshire.gov.uk We hope Oxfordshire Support Finder will be a useful publication for you and welcome your feedback on it.

Councillor Judith Heathcoat Cabinet member for Adult Social Care Email: judith.heathcoat@oxfordshire.gov.uk

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John Jackson Director of Adult Social Services Oxfordshire County Council Director of Strategy and Transformation Oxfordshire Clinical Commissioning Group Email: john.jackson@oxfordshire.gov.uk

Regions covered by this Guide Support and care at home provider listings Cherwell Care homes Care homes with nursing Oxford Care homes Care homes with nursing South Oxfordshire Care homes Care homes with nursing Vale of White Horse Care homes Care homes with nursing West Oxfordshire Care homes Care homes with nursing

4

23 Banbury

41 43 43 45

CHERWELL

Adderbury Deddington

WEST OXFORDSHIRE

Bicester Burford Woodstock

Kidlington

OXFORD CITY

Witney

47 49

Carterton

Faringdon

51 53 55 57

Shrivenham

Wantage

Oxford Abingdon Didcot

Thame Chinnor

Wallingford Watlington Henley-onThames

VALE OF WHITE HORSE

SOUTH OXFORDSHIRE

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Getting out and about Community Information Networks Get involved, get informed, get in touch Do you want to find out about opportunities and support to help you remain independent and well?

The Community Information Network is a service to help you find the information you need more easily.

Your local Community Information Worker can provide free, independent face-to-face information and

advice on social care, finances, local support services and much more. They’ll also let you know about activities and opportunities in your area.

For more information contact Age UK Oxfordshire on 0844 887 0005 or visit www.ageuk.org.uk/ oxfordshire/community-information-network

Good Neighbour Schemes If you want help with transport, odd jobs, gardening, general errands, or someone to chat to, a Good Neighbour Scheme is for you.

Good Neighbour schemes are local voluntary groups which offer a service in their community for those in need of help and support. The service aims to help you to stay independent, safe and well.

Oxfordshire County Council is encouraging Good Neighbour Schemes in Oxfordshire to form and develop.

There are now over 50 schemes up and running in Oxfordshire and new schemes are emerging all the time.

For more information contact Age UK Oxfordshire on 0844 887 0005 or visit www.ageuk.org.uk/ oxfordshire/community-information-network

Voluntary and community organisations Oxfordshire Community and Voluntary Action can put you in touch with voluntary and community organisations across Oxfordshire. They’ll be able to tell you about activities and services in your local area as well as volunteering opportunities.

Oxfordshire Community and Voluntary Action The Old Court House, Floyds Row, Oxford OX1 1SS Tel: 01865 251946 Web: www.ocva.org.uk Age UK Oxfordshire works with older people and provides advice and information as well as day services.

They offer opportunities for older people to take part in activities and to volunteer.

Age UK Oxfordshire St Edmund House, 39 West St Helen Street, Abingdon OX14 5BT Tel: 0844 887 0005 Fax: 01235 849449 Email: admin@ageukoxfordshire.org.uk Age UK’s national helpline is open 8am to 7pm, seven days a week, including bank holidays. The phone number is 0800 169 6565. Or you can call Age UK Oxfordshire on 0844 887 0005 between 10am and 4pm.

Day centres Day centres offer a range of activities, from computer classes to lunches, exercise groups to film clubs. They serve as community hubs where people can get social care and health advice and information and can provide a valuable break for carers.

Oxfordshire County Council runs seven Health and Wellbeing Centres that support adults of all ages with physical disabilities, older frail adults, and older adults with dementia, mental health problems and learning disabilities:

Abingdon Health and Wellbeing Centre Audlett Drive, Abingdon OX14 3GD Tel: 01235 521094 Banbury Health and Wellbeing Centre Ruskin Road, Banbury OX16 9HY Tel: 01295 263366 Bicester Health and Wellbeing Centre Launton Road, Bicester OX26 6DJ Tel: 01869 242808

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Day centres continued >> Didcot Health and Wellbeing Centre Britwell Road, Didcot OX11 7JN Tel: 01235 518444 Oxford Options Health and Wellbeing Centre Awgar Stone Road, Horspath Driftway, Oxford OX3 7JQ Tel: 01865 816334 Wallingford Health and Wellbeing Centre Millington Road, Wallingford OX10 8FE Tel: 01491 836467 Wantage Health and Wellbeing Centre Stirlings Close, Garston Lane, Wantage OX12 7AQ Tel: 01235 765934 The Health and Wellbeing Centres aim to help people live as independently as possible in their own homes and communities, and provide a range of activities and services and help people to stay healthy, independent and engaged.

Contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666 for more information about Health and Wellbeing Centres.

Christina Corr Tel: 01865 341450 Email: christina.corr@leonardcheshire.org West Way Day Centre, Botley Field House, West Way, Botley, Oxford OX2 9JN Margaret Lawson Tel: 07714 898551 Email: margaret.lawson@royalvoluntaryservice.org.uk Banbury

Cluster Care Group The Sports Pavillion, Williamscott Road, Cropredy, Banbury OX17 1AE Moya Reed Tel: 07974 105947 Email: moyareed@uwclub.com Fielding Lunch Club Sibford Village Hall, Sibford Gower, Banbury OX15 5RW Keith Hicks Tel: 07802 317471 Email: keith@hicks-sibford.co.uk Headway Oxfordshire 5 White Lion Walk, Banbury OX16 5UD Polly Archer Tel: 07775 022683

There are also many smaller scale activities around Oxfordshire such as lunch clubs, tea dances, church cafés and book clubs. Community Information Workers can let you know what’s available in your area. For more information contact Age UK Oxfordshire on 0844 887 0005.

Hook Norton Day Centre Baptist Church Hall, Netting Street, Hook Norton OX15 5NJ Pat Stratford Tel: 01608 737977 or Jill Burger Tel: 01608 730957 Email: burgerhooky@aol.com

Abingdon

Leonard Cheshire Disability - Day Centre Banbury Health and Wellbeing Centre, Ruskin Road, Banbury OX16 9HY Sheena Wiltshire Tel: 07793 802995 Email: sheena.wiltshire@leonardcheshire.org

Abingdon Alzheimer’s Society - Day Support Health and Wellbeing Centre, Audlett Drive, Abingdon OX14 3GD Helen Little Tel: 01235 531989 Email: helen.little@alzheimers.org.uk Headway Oxfordshire - Acquired Brain Injury Service Headway Oxfordshire, 4 Bagley Wood Road, Kennington OX1 5PL Claire Twinn Tel: 01865 326263 Email: servicemanager@headway-oxford.org.uk Leonard Cheshire Disability - Day Centre Burcot John Masefield House, Burcot, Abingdon OX14 3DP

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Orders of St. John Care Trust - Lake House The Green, Lake Walk, Adderbury OX17 3NG Karen Goodman Tel: 01295 811183 Email: k.goodman@osjct.co.uk Royal Voluntary Service - Cornhill Day Centre Cornhill Centre, Castle Street, Banbury OX16 5NT Lynda or Sam Tel: 01295 264214 Email: oxfordshirehub@royalvoluntaryservice.org.uk Email: lynda.moore@royalvoluntaryservice.org.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Day centres continued St Mary’s Thursday Club, Bloxham St Mary’s Parish Rooms, Church Street, Bloxham OX15 4ET Lynn Johnson Tel: 07979 594045 Email: lynnjohnson1988@btinternet.com Windmill Thursday Club The Windmill Centre, Hempton Road, Deddington, Banbury OX15 0QH Jean Rudge Tel: 01869 338110 Email: jeanlrudge@hotmail.com Bicester and Kidlington

Daybreak Oxford - The Lilacs (Kidlington) 11 Charlbury Close, Kidlington OX5 2BW Caroline Morris Tel: 01865 370658 Email: lilacs@daybreak-oxford.org.uk Headway Oxfordshire Launton Road, Bicester OX26 6DJ Polly Archer Tel: 07775 022683 Kidlington High Flyers Club The Pavillion, Exeter Hall, Oxford Road, Kidlington OX5 1AB Bee Myson Tel: 07827 235459 Email: beemyson@ageukoxfordshire.org.uk Witney, Burford and Carterton

Bampton Bush Day Centre Old School Building, Church View, Bampton OX18 2JH Tel: 01993 850809 Email: mavis.newing@btinternet.com Email: bushcentre@yahoo.co.uk

Burford Lunch Club Hunts Close, Burford OX18 4HU Bee Myson Tel: 07827 235459 Email: beemyson@ageukoxfordshire.org.uk Carterton Day Centre Lawton Avenue, Carterton OX18 3JY Lyn Stanley Tel: 07979 033526 Email: cartertondaycentre01@btinternet.com Eynsham Day Centre Eynsham Village Hall, Back Lane, Eynsham OX29 4QW Norma Gummow Tel: 01865 882417 Email: norma@gummow.free-online.co.uk Hanborough and District Day Centre Recreation Hall, Main Road, Long Hanborough, Witney OX29 8BJ Gill Battams Tel: 01993 881805 Email: gillybatt@icloud.com Headway Oxfordshire Witney Methodist Church, High Street, Witney OX28 6HG John Sargent Tel: 07775 022680 Leonard Cheshire Disability - Tryards (Witney) Bethany Room, High Street Methodist Church, 40 High Street, Witney OX28 6HG John Blake Tel: 07790 399356 Email: william.blake@leonardcheshire.org Leonard Cheshire Disability - Elms Health and Wellbeing Centre Witney Resource Centre, 2-4 Moorland Road, Witney OX28 6LF Lyn Pratley Tel: 01993 706824 Email: lyn.pratley@leonardcheshire.org Woodstock, Charlbury and Chipping Norton Charlbury Day Centre The Garden Room, War Memorial Hall, Charlbury OX7 3QW Ruth Gould or Bob Tait Tel: 01608 811337 Email: taitsofbrice@tiscali.co.uk Highlands Day Centre 73 Burford Road, Chipping Norton OX7 5EE Jane Simms Tel: 01608 643320 Email: ppmlake@aol.com

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Day centres continued Christine Divalli Tel: 01235 770074 Email: christine.divall@ntlworld.com

>> Stonesfield Lunch Club The Old School, St James Centre, High Street, Stonesfield OX29 8PU Anne Bishop Tel: 01993 891414 Email: anne.bishop2@homecall.co.uk

Kingsmoor Community Club The Village Hall, Hinton Waldrist, Nr Longworth SN7 8RN Gywne Diment Tel: 01865 820166

Wychwoods Day Centre The New Beaconsfield Hall, Shipton-under-Wychwood OX7 6BQ Katherine Gidman Tel: 01993 831479 Email: klgidman@gmail.com

Leonard Cheshire Disability - Open Access Self Help Red Cross Hall, Wantage OX12 8AU John Blake Tel: 01993 706824 Email: william.blake@leonardcheshire.org

Didcot Wallingford, Henley and Goring

Bluebells Community Club Christ Church Centre, 46 Reading Road, Henley RG9 1AG June Wayman Tel: 07827 235424 Cholsey Day Centre The Old School, Marymead, Church Road, Cholsey OX10 9PQ Lin Harding Tel: 01491 652970 Email: cholseydaycentre@btconnect.com Goring and District Community Centre Luncheon Club Community Centre, Station Road, Goring RG8 9HB Jonathan May Tel: 01491 575525 Email: jcmaqua2@aol.com Headway Oxfordshire All Saints Youth and Community Hall, Roman Place, Didcot OX11 7ER Emma Riley Tel: 01865 326263 Nettlebed Companions Community Club Sue Ryder Home, Nettlebed, Henley RG9 5DF Linda Jenkins Tel: 07827 235441 Faringdon, Grove and Wantage

Bromsgrove Day Centre Faringdon Baptist Church, Church Hall, Park Rd, Faringdon SN7 7JF Sue Thrower Tel: 01367 240848 Email: smthrower@tiscali.co.uk Grove Day Centre School Lane, Grove OX12 7LB

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Oakwood Community Club Oakwood House, Meadowban, Faringdon SN7 8DS Caroline Terry – Club Co-ordinator Tel: 07827 235436 October Club - Day Centre for People with Dementia 1-3 The Cloisters, Wantage OX12 8AQ Teresa Taylor Tel: 01235 760428 Email: teresaoctoberclub@talktalk.net Oxford City

Anchor Court Community Club York Place, St Clements, Oxford OX4 1AA Ella Thomas Tel: 07827 235407 Dew Drop Lunch Club Dewdrop Inn, 258 Banbury Road, Summertown, Oxford OX2 7DX Ella Thomas Tel: 07827 235407 Daybreak Oxford - The Limes St Margaret’s Institute, 30 Polstead Road, Oxford OX2 6TN Julia Powles Tel: 01865 510719 Email: limes@daybreak-oxford.org.uk Daybreak Oxford - Rosewood The Clockhouse, Long Ground, Blackbird Leys, Oxford OX4 7FX Julie Perks Tel: 01865 749349 Email: rosewood@daybreak-oxford.org.uk First Wednesday Lunch Club North Oxford Community Centre, Diamond Place, Summertown OX2 7DP Helen Sollis Tel: 01235 849434 Email: helensollis@ageukoxfordshire.org.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Day centres continued Oxfordshire Older Chinese People Centre (Happy Place) West Oxford Community Centre, Botley Road, Oxford OX2 0BT Kwai Coll Tel: 07975 538718 Email: oocpcandoisum@gmail.com Headway Oxfordshire West Oxford Community Centre, Botley Road, Oxford OX2 0BT Jill Brookes Tel: 07775 022679 Orders of St. John Care Trust - Marston Court Marston Road, Oxford OX3 0DJ Sharon Fenn Tel: 01865 241526 Email: s.fenn@osjct.co.uk Oxfordshire Chinese Community Day Centre East Oxford Community Centre, 44B Princes Street, Oxford OX4 1DD Mrs Estella Packwood Tel: 01865 208505 Email: admin@occac.org.uk St Francis Court Community Club St Francis Court Day Centre, 224 Hollow Way, Headington, Oxford OX3 7JF Ella Thomas Tel: 07827 235407 Thame, Wheatley, Watlington and Berinsfield Berinsfield Day Centre Adult Learning Centre, Wimblestraw Road, Berinsfield OX10 7LZ Mrs Sheila Croft Tel: 01865 341487 Email: linmoi228@aol.com

Chalgrove Day Centre Tuesdays: Chalgrove Village Hall, Baronshurst Drive, Chalgrove OX44 7TE Fridays: The Acreage, 39 High Street, Chalgrove OX44 7SJ Janet Betts Tel: 01844 279238 Email: janetbetts1@btinternet.com or Wanda Pilgrim Tel: 01844 201047 Chinnor Day Centre The Village Centre, High Street, Chinnor OX39 4HE Debbie Bird Tel: 01844 353733 Email: chinnorvc@hotmail.co.uk ShareCare Community Cub Holton Village Hall, Holton, OX33 1PR Iris Ellis - Club Co-ordinator Tel: 07973 783938 Thame and District Day Centre Thame Community Hospital, East Street, Thame OX9 3JT Gillian Coleman Tel: 01844 212080 Email: Office@thameanddistrictdaycentre.co.uk Watlington and District Day Centre West Room, Old School Place, Gorwell, Watlington OX49 5QE Doreen Hobbs Tel: 01491 612209 Email: dmh41@btinternet.com Watlington and District Drop-in Centre 26b High Street, Watlington OX49 5PY Doreen Hobbs Tel: 01491 612209 Email: dmh41@btinternet.com

Adult learning Oxfordshire County Council’s Skills and Learning Service runs a wide range of courses and can help you learn something new, change careers or find employment.

To find out more about courses and how to enrol visit www.oxfordshire.gov.uk/adult-learning or call 01865 797474.

The University of the Third Age is an organisation of retired ‘but not retiring’ people who come together to learn. They do not run formal courses and no qualifications are necessary to join. Go to the website www.u3aoxford.org.uk to find out more details about adult learning in Oxfordshire.

Oxfordshire Family Information Service Oxfordshire County Council’s Family Information Service provides children, young people and families in Oxfordshire with free information and advice.

For more information call 01865 328580 or email fis.enquiries@oxfordshire.gov.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Oxfordshire Travel Advice Line Get free impartial advice on a range of transport options for those wanting to get out and about. Call

0845 310 1111, Monday to Friday, 9am to 5pm or email oxtail@oxfordshire.gov.uk

Oxfordshire Dial-a-Ride This minibus service, for people with mobility problems, will pick you up from your home. You can catch a minibus between 9am and 5pm but you must book in advance.

To register for the service call 0845 310 1111 or visit www.oxfordshire.gov.uk

Bus passes You must be eligible to apply for a bus pass. To find out more, call Oxfordshire County Council’s Social and

Health Care team on 0845 050 7666.

Blue Badges The national Blue Badge Scheme helps people with severe walking difficulties that travel as drivers or passengers to park close to their destinations.

To apply, or request an application form, for a Blue

Badge please visit www.oxfordshire.gov.uk/bluebadge-scheme or call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

Parking Oxfordshire County Council may provide a disabled person’s parking place on a public road where there is a need.

Residents can apply for one of these parking places to be provided close to their homes or work. To apply, download the application form at the website www.oxfordshire.gov.uk/disabled-parking or call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

Oxfordshire Community Transport Scheme For a free directory of Oxfordshire’s community transport schemes, car schemes and community minibuses, call 01865 883488 or go to Oxfordshire Rural Community Council’s website

www.oxonrcc.org.uk where you will find more information about the work of this charity that brings together people who care about local village life.

Oxfordshire Accessible Transport and Access Group The group works with bus and rail companies to make sure transport in Oxfordshire is accessible and affordable. It raises issues affecting disabled people with County and District councillors, works on national disability issues and contributes to a fortnightly disability column in The Oxford Mail.

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If you are a disabled passenger and have a complaint, the group will look into it for you and try to get the issue resolved. If you would like to join the group contact Shirley McAneny, Transport Co-ordinator at Oxfordshire County Council, on 01865 815576 or email shirley.mcaneny@oxfordshire.gov.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Railcards A Railcard will give you discounts on rail fares, online or from a staffed rail station. There are several schemes for passengers with different needs, including carers. To buy your card online, find out about ticket prices or get

help planning your journey go to www.nationalrail.co.uk, call 08448 714036 or email customer.relations@nationalrail.co.uk

Shopmobility Shopmobility is a free service offering loan of wheelchairs and electric scooters to people who need them for shopping and sightseeing.

Shopmobility services are available in various

locations around Oxfordshire. To find out about services in your area, visit the Shopmobility website www.shopmobilityuk.org

Public toilets - including accessible toilets Your District Councils (contact details on page 32) have a list of all public toilets in your area and can tell you how accessible they are. They’ll also let you know about local shops and businesses which have accessible toilets.

The Changing Places website has a map of toilets that are fully accessible and have the equipment that disabled people may need. This can be found at www.changing-places.org

Some businesses in Oxford have agreed to let members of the public use their toilets whether they are buying anything or not. A full list can be found on Oxford City’s website www.oxford.gov.uk Some accessible toilets require a Royal Association for Disability and Rehabilitation (RADAR) key. To buy one go to the Tourist Information shop on Broad Street, Oxford, visit www.radar.org, call 0207 250 3222 or email radar@radar.org.uk

Disability, mental health and loss of sight or hearing Mental health Oxford Health NHS Foundation Trust provides specialist mental health services and physical health care to patients in Oxfordshire. Their teams, made up of psychologists, community mental health nurses, social workers and occupational therapists, provide mental

health services to adults in the community.

If you feel you need a referral, please contact your GP. To find out more call 01865 741717 or email enquiries@oxfordhealth.nhs.uk

Dementia support A number of services offer support to people living with dementia, their families and friends. There are Memory Cafés, training courses for carers, and opportunities to socialise.

Find out more about what is going on and the support available at www.dementiaweboxfordshire. org.uk or by calling Age UK’s local helpline on 0844 887 0005, available between 10am and 4pm.

Community-based dementia advisers and support workers are available across Oxfordshire. They provide tailored information, advice and support to help people live well with dementia.

Your doctor, district nurse, memory clinic and other professional service can refer you to them or you can contact them yourself by calling Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Dementia Web Their 24-hour helpline can give you information about local dementia support services, visit

www.dementiaweb.org.uk or call 0845 120 4048 to find out more.

Oxfordshire Dementia Empowerment Group If you live with dementia and want to talk to others about issues that affect your life, join Oxfordshire Dementia Empowerment Group. The group is run by

and for people with dementia in Oxfordshire.

To join or to find out more contact Jan Cottle on 01993 893573 or email jcottle@guidepoststrust.org.uk

Shared Lives The Shared Lives service gives vulnerable and disabled adults the opportunity to live as independently as possible. Adults in Oxfordshire who need care and support can be supported to live in their own home or share a home with a Shared Lives carer.

Visit www.oxfordshire.gov.uk/cms/content/whatshared-lives-scheme call 01865 897971 or email SharedLives@oxfordshire.gov.uk to find out more.

Learning Disability teams Oxfordshire County Council’s Community Learning Disability teams, made up of social and health care professionals, work with adults who have a learning disability, their families and carers. There are three learning disability teams in Oxfordshire, contact the team closest to you.

City Community team Tel: 01865 323357 North Community team Tel: 01295 257727 South Community team Tel: 01865 897974

Sensory Impairment Teams Oxfordshire County Council’s Sensory Impairment Teams provide specialist services for people who are deaf, hard of hearing or visually impaired.

Call 01865 894925 or textphone 0303 003 0555 to find out more about the services.

Voluntary organisations Oxfordshire Community and Voluntary Action is the main organisation for the voluntary and community sector in Oxfordshire. Visit www.ocva.org.uk or call 01865 251946 to find out more.

Age UK Oxfordshire works with older people and provides advice and information as well as day services.

Age UK Oxfordshire St Edmund House, 39 West St Helen Street, Abingdon OX14 5BT Tel: 0844 887 0005 Email: admin@ageukoxfordshire.org.uk

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They offer opportunities for older people to take part in activities and to volunteer.

Age UK’s national helpline is open 8am to 7pm, seven days a week, including bank holidays. Call 0800 169 6565 or email helpline@ageukoxfordshire.org.uk

Age UK Banbury Office 5 White Lion Walk, Banbury, Oxon OX16 5UD Tel: 01295 278040 Email: banburyoffice@ ageukoxfordshire.org.uk

Alzheimer’s Society Oxfordshire 28 Crown Road, Wheatley, Oxford OX33 1UL Tel: 01865 876508 Email: oxfordshire@alzheimers.org.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Unlimited Oxfordshire Unlimited Oxfordshire is a voluntary organisation and registered disability charity that is run by its members and supports people with physical difficulties, including sensory impairments. The organisation campaigns with and on behalf of Oxfordshire residents, promoting their interests and working to resolve access issues and

many other aspects of daily life.

Telephone: 0845 121 4112 (weekdays) Email: info@unltdox.org.uk Website: www.oxfordshireunlimited.org

Guidepost Trust’s Independent Living Centre Guidepost Trust’s Independent Living Centre provides free information on ways to help people with disabilities and older people increase and maintain their independence.

The centre can tell you about organisations and products, and allows you to view and test out equipment.

To find out where to hire a wheelchair, find accessible holiday accommodation, a local or national support group for a particular illness and much more, call the

centre’s information line on 01235 524857 or visit www.guidepostsilc.org.uk Crabtree Place, Audlett Drive, Abingdon, Oxfordshire OX14 3GD Tel: 01235 524857 Email: ilc@guidepoststrust.org.uk

Oxfordshire Association for the Blind Oxfordshire Association for the Blind supports children and adults who are blind or partially sighted.

Opening hours are Monday to Friday, 9am to 4pm.

Bradbury Lodge, Gordon Woodward Way, Oxford OX1 4XL Helpline: 01865 725595 Email: admin@oxeyes.org.uk Web: www.oxeyes.org.uk

Oxford Deaf and Hard of Hearing Centre The centre offers support to those living with hearing loss. It has no set opening times. To make an appointment or for more information, email samanthab@deafdirect.org.uk

St Ebbe’s, Oxford OX1 1RL Tel: 01865 243447 Text: 01865 243447 Email: info@deafdirect.org.uk

Oxfordshire Mind Oxfordshire Mind can help you find a range of information; from recovery and support groups to community mental health teams, they hold up-to-date contact details for a wide range of services as well as

information and links about mental health.

Contact the mental health information and advice line on 01865 247788, 9am to 4.30pm, Monday to Friday or visit www.oxmindguide.org.uk

Rethink Mental Illness Rethink Mental Illness is a national charity that offers support, information and advice to people affected by mental illness such as depression and schizophrenia.

There is a service in Oxfordshire to support carers

looking after people with mental illness. For more information contact Julie Males on 01865 904499, email oxfordshirecarers@rethink.org or visit www.rethink.org

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Restore Restore supports people with mental health issues in Oxfordshire to get well and get work. They provide a range of mental health support services including coaching, recovery groups, employment workshops and training.

Manzil Way, Cowley Road, Oxford OX4 1YH Tel: 0845 250 0518 Email: information@restore.org.uk

Response Response provides anyone suffering mental health issues in Oxfordshire and surrounding areas with care, home

support and housing. Visit www.response.org.uk or call 01865 397940 to find out more.

Health, recovery and wellbeing ‘Reading Well - Books on Prescription’ Oxfordshire libraries are part of the national scheme ‘Reading Well - Books on Prescription’ which is an approved list of books on mental health issues such as anger, anxiety, depression and stress. Local health practitioners can ‘prescribe’ a book from the list or you are simply welcome to self-prescribe and borrow the

titles that you think will help you. To find your local library visit www.oxfordshire.gov.uk/libraries Find out more at www.oxfordshire.gov.uk/readingwell

The Home Library Visiting Service The Home Library Service is a free service from Oxfordshire County Council working with Age UK Oxfordshire and Royal Voluntary Service that brings books, DVDs, music CDs, audio books and information about other library services to you at home on a regular basis. The service is offered to people of any age who are housebound and can’t get to the library due to disability, illness or full time caring responsibilities.

This includes people who might need the service on a short-term basis following debilitating illness or hospitalisation.

To register for this service or for further information,

call the Home Library Service on 01865 328905 or email librarycustomerservicesunit@oxfordshire.gov.uk

Stopping smoking The Oxfordshire Smoking Advice Service gives free advice to help people stop smoking. Call 0845 408

0300 or 01865 787165 to find out more.

Healthy eating Good nutrition is essential for good short-term and long-term health and protects against chronic disease.

Visit www.oxfordshire.gov.uk/healthyeating for

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advice and tips on how to eat healthily on a budget and how to lose weight.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Alcohol and drug addiction If you need support and treatment for drug and alcohol misuse, contact Turning Point on 0300 013 4776 or visit www.turning-point.co.uk/oxfordshire-roads-torecovery/ Alternatively you can drop in to one of their hubs - no appointment needed. Please phone or see the

website for hub addresses and exact opening times.

You can refer yourself to Turning Point by visiting www.turning-point.co.uk and searching for Oxfordshire or you can ask a health professional to make a referral on your behalf.

The Oxfordshire Reablement Service If you have been ill or had an accident or injury which has left you feeling less able and less confident than before, the Oxfordshire Reablement Service can help you get back to living your life as independently as possible. It is designed to be a short-term service of only one or two weeks and can be extended up to a maximum of six weeks.

Delivered by Oxford Health NHS Foundation Trust, this service: • helps people to maintain or regain their independence by learning or re-learning the skills necessary for daily living; • assists in the accurate assessment of people’s needs

for on-going social care support; • is free at the point of delivery up to a maximum of six weeks for Oxfordshire residents over the age of 18, who need and can benefit from the service and meet the eligibility criteria; • is delivered to people in their own homes; and • is available to people living in the community or who have recently been in hospital.

Contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666 to find out more.

NHS continuing healthcare NHS continuing healthcare is free care outside of hospital that is arranged and funded by the NHS. It is only available for people who need ongoing health care and meet the eligibility criteria. NHS continuing

healthcare is sometimes called fully-funded NHS care.

For more information visit the NHS Choices website www.nhs.uk

NHS Health Checks NHS Health Check is a national programme that aims to prevent vascular disease. Once every five years patients between 40 and 74 years old are invited to have a free Health Check at their GP to assess their risk of developing heart and kidney disease, stroke, diabetes and other diseases.

Once assessed, you are given the advice and support to help you reduce or manage that risk and you will receive free personalised advice about what you can

do to stay healthy. For more information visit the NHS Choices website www.nhs.uk

NHS 111 service NHS 111 is a new service that is being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24-hours a day, 365 days a year.

Calls are free from landlines and mobile phones.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Support and care – where do I start?

This Guide will give you a good starting point to help you think about options and provide you with information so that you can find solutions yourself to help you to remain independent and well.

If you have access to the internet, visit Oxfordshire County Council’s Adult Social Care pages at www.oxfordshire.gov.uk which have further information and advice to support you.

The Care Act The Care Act outlines how care and support should be provided in England. It came into effect on 1st April 2015 and replaced all existing adult social care legislation.

The law focuses on promoting wellbeing and health with emphasis on personal dignity, physical and mental health, protection from abuse and neglect and control over day-to-day life. This has been Oxfordshire’s approach for a number of years.

The Care Act introduced a nationally agreed level of care and support needs that all councils consider when assessing the support they can give to individuals. It also introduced the right to an assessment for carers (see page 17) and independent support from an advocate if you have difficulty with participating in assessments or planning for your needs.

Visit www.oxfordshire.gov.uk to find out more.

Assessments If you have difficulty with day-to-day activities such as getting washed and dressed or getting yourself something to eat, you may be eligible for support from Oxfordshire County Council.

Being ‘eligible’ means that, because of illness or disability, you need support and care to manage some of the basics of everyday life, such as eating, using the toilet, maintaining relationships or keeping yourself safe at home. There are national criteria for the Council to use to work out if you are eligible.

To find out if you are eligible you can have an assessment. This is an opportunity to understand your situation, the needs you may have and your strengths and capabilities, and will involve talking to you, your partner, carer, relatives or friends as appropriate to consider the factors that affect your health, wellbeing and independence.

The assessment will include the outcomes that you want to achieve in your day-to-day life as well as consideration of any needs you may have for care and support. The assessment will also consider how the provision of care and support could help you achieve those outcomes and promote your wellbeing.

You have the right to have an assessment regardless of your ability to pay for the support you may need.

The assessment may be over the telephone or face-toface, and in the future you will also be able to choose to complete the assessment online.

You can arrange for an assessment either for yourself or for someone else: • via the Oxfordshire County Council website at

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www.oxfordshire.gov.uk; • by phone on 0845 050 7666; or • by email socialandhealthcare@oxfordshire.gov.uk If the assessment finds that you do have needs for care and support which are eligible to be met by the Council, you will be helped to make a support plan. This will include the Council telling you how much meeting your needs is likely to cost – known as a Personal Budget.

Having a Personal Budget helps you to have control over your life, identify your needs and the things you want to do and, if you wish, to manage your own support. You can choose to have your Personal Budget paid to you as a Direct Payment, which means you can plan exactly how to use it to meet your needs.

A Direct Payment is money paid into a person’s bank account – you have to spend it on meeting your care needs.

Contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666 or visit www.oxfordshire.gov.uk/directpayments to find out more.

One of the ways in which you could meet your needs could be to engage a Personal Assistant. Personal Assistants can help with everyday tasks like going to the shops, as well as personal care such as washing and getting dressed.

Oxfordshire County Council has set up the ‘Support with Confidence’ scheme which approves people offering Personal Assistant services. Visit www.oxfordshire.gov.uk to find out more.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Looking after someone Caring can be very stressful but you are not alone. At any one time in Oxfordshire over 60,000 people are providing unpaid care for a family member, friend or neighbour. It is very important that you take time to look after yourself while you are caring for someone else.

You may not see yourself as a ‘carer’ - you see yourself as a son, daughter, partner, friend or neighbour. But if you regularly support and care for someone who could not manage without you then you are a carer and there is help available to support you to carry on with this vital work.

If you provide unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs.

This assessment, called a ‘Carer’s Assessment’, gives you the chance to say what you need as a carer, and to find out what support might be available to help you.

The assessment can also give you information about services available, and other ideas for supporting you in your caring role. Your Carer’s Assessment will show if you qualify for support services from the Council. Many carers will be entitled to receive a support plan and Personal Budget in their own right, for services that enable them to continue in their caring role while still being able to pursue their own interests or lifestyle. Carers will not be charged a contribution to services arranged through the Council.

Carers Oxfordshire Carers Oxfordshire is an organisation set up for carers which provides free information and advice, specialist oneto-one support, a quarterly newsletter, the carer’s discount card, access to support groups, training opportunities including ‘Confidence to Care’, moving and handling, and first aid plus support to help you balance work and caring responsibilities. Call them on 0845 050 7666 or find them online at www.carersoxfordshire.org.uk

Carers Voice Oxfordshire is an independent voice for carers promoting carers’ interests, supporting their needs and ensuring their views are heard. For more information please visit www.carersvoiceoxfordshire.org If you are a young carer (under 18) there is specialist support available. Call the Young Carers team at Oxfordshire County Council on 07919 298263 or email youngcarers@oxfordshire.gov.uk

South and Vale Carers Centre The South and Vale Carers Centre provides free and confidential face-to-face information, advice and support to unpaid carers of all ages living in South Oxfordshire and Vale of the White Horse.

It gives unpaid carers who are struggling financially, practically and emotionally access to the support they need so their quality of life improves and so they never feel alone in their caring role.

The support they offer includes: • help with benefit checks and forms; • ongoing emotional support; • trips and activities for adult carers; • practical support to unpaid carers with issues such as discharge from hospital, accessing disability aids and equipment, and entitlement to social care;

• representation of unpaid carers at disability benefit appeals and tribunals • support to children and young people aged eight to 17, who live with a parent or sibling who has a physical illness or disability, a mental health problem or is dependent on drugs or alcohol; • emotional support to young people and children; • free trips and activities for children and young people; and • outreach with local employers so that unpaid carers who are trying to juggle their caring responsibilities at home with paid employment do not miss out on support.

To find out more call 01235 510212 or email carers@svcarers.org.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Respite at home Home-based respite services give carers a break from their caring responsibilities.

A care worker comes in to look after the person you care for, so you can have some time to yourself.

Respite at home is considered to be a service for

the person you care for. If they have a Personal Budget for their own needs (see page 16) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Benefits you may be entitled to as a carer Carer’s Allowance If you care for someone for at least 35 hours a week and you are over 16 you may be entitled to Carer’s Allowance. However, you cannot claim it if you are in full-time education or employment and it can affect other benefits or pension you receive.

Carer’s Premium If you are over 65 you may qualify for Carer’s Premium.

This can entitle you to an increased amount of incomerelated benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit).

Carer’s Credit Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities.

Contact Carers Oxfordshire on 0845 050 7666 for more information about carers’ benefits and carer organisations in your area.

Help in an emergency Emergency Carers’ Support Service is a support service for adult carers of adults in Oxfordshire. Experienced staff look after the cared-for person when the carer

has an emergency and is unable to do so. Care can be provided from one to 48 hours and, in exceptional circumstances, up to 72 hours.

Carers must register with the service. It is simple and quick to do. You can complete a form online at www.carersoxfordshire.org.uk call Carers Oxfordshire on 0845 050 7666 or email carersoxfordshire@oxfordshire.gov.uk Once you are registered you can access emergency help quickly and efficiently when you need it and can call the 24-hour hotline on 01865 849562.

You will receive a registration card which you can keep in your purse or wallet.

Living at home For many people it is important to stay in their own, familiar surroundings near to friends and family and to

retain their independence. But some of us may need a little extra help.

Adapting your home Oxfordshire County Council occupational therapists can make recommendations for adaptations to your home and work with you to arrange these. Adaptations include over-bath showers; level access showers; access ramps; stair lifts and grab rails.

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If your home doesn’t meet your needs call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666 or visit www.oxfordshire.gov.uk/ equipmentaidsadaptations to find out what support you are entitled to.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Equipment, aids and gadgets Assistive Technology - devices to help you stay safe and independent Assistive Technology refers to devices that can be used to increase your independence and safety and help you with day-to-day tasks. It can also give you, your family, carers or professionals the peace of mind that help is available when you need it and can help determine how you are managing at home if you have memory problems. Assistive Technology can help you to: • do something, such as remember to have something to eat or drink, take medication or go to an appointment; • keep safe at home, through smoke, flood, or fall detectors; • request immediate help; • keep safe when you’re out and about; and • reassure family, friends and carers that you are safe when they are not with you.

Assistive Technology ranges from very simple gadgets, such as medication aids (boxes with compartments for particular days of the week and times of day), to Telecare (devices that can automatically and remotely monitor emergencies and call for help).

Telecare Telecare is a term used to describe devices (for example, movement, flood, gas, and smoke or fall detectors) that automatically send a signal when a problem is detected and calls for assistance. Personal pendants are also available as part of Telecare; when pressed, a fully trained operator assesses the nature of the emergency and reacts accordingly.

Simple gadgets A range of gadgets exists to remind or enable you to do

something, or alert a family member or carer living with you that you need help. These gadgets are sometimes referred to as standalone Assistive Technology. Here are some examples of gadgets that Oxfordshire County Council can help to provide: Memory prompts These are used to assist people with memory difficulties by providing daily memory prompts using personally recorded voice messages at specific times of the day to do specific activities, for example, ‘take medicine’ or ‘eat lunch’.

Movement activated memory prompts A movement activated message player allows a message to be recorded and played back when a person walks past the sensor, for example, ‘take your keys with you and lock the door’ or ‘make sure you have turned the cooker off’.

Location devices Location devices are designed for people who may be at risk of getting lost when they go out on their own and can help them to return home safely. They can be used to locate a person when needed, allow the wearer to call for help and alert friends and family if a person goes outside of areas they know and feel safe in, has a fall or uses transport. People can also have two way conversations using these devices.

Will I have to pay for my Assistive Technology?

If you arrange this through Oxfordshire County Council they will undertake a financial assessment to work out what, if any, contributions you would need to make to the cost of Telecare. Gadgets (standalone Assistive Technology) are provided to you based on your need for the equipment and do not require a financial assessment.

How can I find out more and get an assessment of my needs?

Oxfordshire County Council can tell you about the full range of Telecare and simple gadget options available to you, simply visit www.oxfordshire.gov.uk/ assistivetechnology - you will also be able to fill out an online form at this address to request an assessment.

If you are unable to go on the internet, call the Council’s Social and Health Care team on 0845 050 7666 and let them know that you’re interested in Assistive Technology.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Occupational therapy Oxfordshire County Council’s Social and Health Care team takes referrals for occupational therapy, which can help identify if you would benefit from any pieces of equipment, from simple solutions such as a walking aid or a second stair rail, to major adaptations such as walk-in showers.

If you have difficulty with day-to-day activities such as getting washed and dressed or getting yourself

something to eat, an assessment by a social worker can help you find out if you are entitled to a Personal Budget to pay for the support you need.

If you would like to find out more, or would like to make a referral for yourself or someone you know, please visit Oxfordshire County Council’s website www.oxfordshire.gov.uk or call 0845 050 7666.

Improving your home Each District Council in Oxfordshire provides the following assistance to help residents remain safe, secure, independent and warm in their own homes.

Disabled Facilities Grants A Disabled Facilities Grant can help eligible disabled people to adapt their homes to make their day-to-day life easier. This is a means-tested grant - whether you can receive it depends on your other sources of income.

To apply for a Disabled Facilities Grant you must first be assessed by an occupational therapist (see above).

Essential Repair Grants This is a means-tested grant for home owners. An Essential Repairs Grant of up to £5,000 can be made available to help with essential repairs to the home.

Flexible Home Loans This loan scheme for owners and occupiers aged 60 and over is designed to help improve the comfort, safety and security of, and help with repairs to your home.

Small Repairs Service Available to owners, occupiers and tenants who are aged

60 and over, disabled and suffering from a long-term health condition. This service covers small plumbing, electrical and basic household repairs. The labour charge is £15 + VAT plus the cost of any materials used.

Contact your District Council to find out more about all of the schemes above.

Cherwell District Council Tel: 01295 227001 Email: housing@cherwell-dc.gov.uk Oxford City Home Improvement Agency Tel: 01865 252887 Email: environment@oxford.gov.uk South Oxfordshire Tel: 01491 823203 Email: DFG@southandvale.gov.uk Vale of White Horse Tel: 01235 520202 Email: DFG@southandvale.gov.uk West Oxfordshire Tel: 01993 861000

Falls prevention The Oxfordshire Falls Prevention Service helps people to avoid falls and regain confidence following a fall.

Specialist nurses offer a detailed assessment and make recommendations about medication, physiotherapy

and home adaptations.

Contact Oxfordshire Falls Prevention Service on 01865 425140 or email enquiries@oxfordhealth.nhs.uk

Shopping Most of the main supermarkets run online shopping services. Also, Montclair Shopping with Care can deliver your shopping and arrange for it to be put away in your

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cupboards by the driver. Each delivery is charged, but there is no minimum spend. Contact them on 01235 51188 or email paula@montclairhomeshopping.com

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Delivered meals Frozen meals can be delivered to your home and you can also hire small freezers and microwaves from Wiltshire Farm Foods.

Call 01993 868810 or visit www.wiltshirefarmfoods. com to find out more.

Support and care at home All home care providers are regulated and inspected by the Care Quality Commission which publishes inspection reports and new quality ratings on its website www.cqc.org.uk/ When considering a service it’s always a good idea to check their report.

Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider.

Daily support and care A carer can call in daily to assist with day-to-day tasks.

Visits are generally available from 7am to 10pm. Some people will need more than one visit per day. Night services can also be provided. The hourly rate depends on the services required, the time of day and the location. To find out more contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

Live-in care 24-hour live-in care can help people who have ongoing complex needs. It can also provide respite for regular carers and short-term support following a hospital stay.

The standards you can expect If you receive support at home from a care agency, these standards will set out what you can expect. If you are a care agency, these are the standards that are expected from your staff and the standards that Oxfordshire County Council will use to monitor the quality of your services.

Home care staff will: • introduce themselves when they arrive; • know you and your support plan; • be trained to deliver the support you need; and • always deliver support to a good standard.

When your home care worker visits you, they will: • focus their attention on you; • be pleasant and treat you with dignity and respect; • do their very best to arrive on time and let you know by telephone if they are going to be late; • tell you when they are leaving; • check to see how they can best support you at the start of each visit; • not rush you - they will help you at a pace that suits you;

• carry out all agreed tasks; • make sure that you are comfortable at all times; • communicate and discuss topics that interest you; • check that you are happy with the support you are given and encourage you to tell us how they can improve; • show you your care record if you ask for it; and • be aware that their visit may affect other household members.

These standards have been jointly written by people who receive care in their home and home care support agencies.

If you have any compliments, comments and/or complaints about the home support you receive please contact your care agency; usually talking to someone in the service can put it right.

If not, please contact Oxfordshire County Council by calling 01865 815906, emailing complaints@oxfordshire.gov.uk or writing to Complaints Team, Oxfordshire County Council, County Hall, New Road, Oxford OX1 1ND.

Paying for support and care at home Depending on your financial circumstances you may have to pay for some or all of the cost of support and care you need at home. To find out more contact

Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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extracare185x130_Layout 1 10/03/2015 10:06 Page 1 Advertisement

Extra care is a modern housing initiative for people aged 55 and over, designed to provide independent living combined NEW with flexible care options. luxury apa Extra care housing is different because:

rtments opening in W and Miton-u itney nd Wychwood erin summer 20 15

• You are living at home – not in a home.

• You are free to come and go as you please.

• You have your own front door – you decide who comes in.

• Couples and friends can stay together.

• There is a mix of able and less able older people.

• 24-hour care services are available – if you need them.

• You get support to retain your independence.

• You can join in social activities – or choose not to.

• You have control over your finances.

• You have security – a home for life.

To apply for extra care housing and for details of current availability: contact GreenSquare on 0800 980 9272 or email extracare@greensquaregroup.com

Recruiting now

We are seeking motivated and skilled individuals to join our team.

For more information contact: • ech@osjct.co.uk • 0800 988 8133 • www.osjct.co.uk Providing flexible care options to residents of GreenSquare’s new independent living apartments The Orders of St John Care Trust Registered Charity No. 1048355

Looking for care at home for yourself, or on behalf of someone else?

At Caremark we understand that all of our clients are individuals, so all our care is tailored to the specific requirements of our clients, and delivered by fully trained support staff.

CQC compliant and Oxford County Council approved, we are passionate about the quality of care we provide for our clients.

So whether you are looking for help with day to day activities, 24 hour live in care, personal care and companionship or need more complex care at home, Caremark has a flexible range of services to suit your needs.

Caremark (West Oxfordshire & Cherwell) services are available in:

Woodstock, Kidlington, Yarnton, Witney, Carterton, Burford, Chipping Norton, Charlbury, Middle Barton, Bicester & all surrounding villages.

If you are looking for care, please telephone or email us on: 01993 810918 to discuss your choice of care and support services at home available to you.

www.caremark.co.uk/westoxfordshire westoxfordshire@caremark.co.uk

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LifeCarers is about providing dependable, one-to-one support to people at home.

Your trained LifeCarer visits to help with personal care and practical things like housework or shopping.

Your LifeCarer offers companionship too, someone to talk with or escort you on a trip out. A trusted person who keeps an eye on your safety and helps you stay in touch with your family.

01295 675 070 0118 9090683 LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home providers continued HOME HELPERS CARE LIMITED Abingdon Tel: 01235 848822 OP D PD LDA MH SI YA AD HOME INSTEAD SENIOR CARE (OXFORD) Kidlington Tel: 01865 841362 OP D PD LDA SI YA HOME INSTEAD SENIOR CARE SWINDON Watchfield Tel: 01793 232585 OP D PD LDA MH SI YA HOME WITH YOU LIMITED Oxford Tel: 01865 487218

OP D PD SI YA

HOMECOMFORTS Chinnor Tel: 01844 354994

OP D PD LDA YA

HOUSING & CARE 21 - ERDINGTON HOUSE Kidlington Tel: 0370 192 4156 OP D LDA HOUSING & CARE 21 - STANBRIDGE HOUSE Banbury Tel: 0370 192 4000 OP D PD HOUSING & CARE 21 - WINDMILL PLACE Thame Tel: 0370 192 4262 ISIS COURT (OSJCT) Donnington Tel: 01865 748301

LIFE PATH TRUST LIMITED Oxford Tel: 01865 989486

LIFECARERS WITNEY AT BRIGHT YELLOW GROUP Witney Advert page 26 Tel: 01993 848270 OP D PD LDA MH SI YA AD MACINTYRE CENTRAL ENGLAND SUPPORT Bicester Tel: 01865 798642 LDA YA MARY KNOWLES HOMECARE PARTNERSHIP, THE Oxford Tel: 01865 338061 OP D YA MEARS CARE - OXFORD Witney Tel: 01993 703037

OP D PD LDA MH SI YA AD

MIHOMECARE CARTERTON Carterton Tel: 01993 846099

OP D PD MH SI YA

MOORLANDS DAYTIME SUPPORT Witney Tel: 01993 703661

LDA

MUMBY’S HOMECARE SUPPORT LIMITED Frilford Tel: 01865 391187 OP D PD LDA MH SI YA AD

Advert page 40 OP

MY CARER Faringdon Tel: 01367 244014

OP PD LDA SI YA

NATIONWIDE CARE SERVICES LTD (OXFORD) Oxford Tel: 01865 777579 OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

NORTH CHERWELL SUPPORTED LIVING SCHEME Banbury Tel: 07969 268349 OP D PD LDA MH SI YA

LDA

NURSE PLUS & CARER PLUS UK LTD Oxford Advert page 28 Tel: 01865 771761 OP D PD LDA MH SI YA

LAUREL LEAF SUPPORT LIMITED Witney Tel: 07515 868262 LAUREL TREE CARE LTD Banbury Tel: 01295 237237

OP D SI

LIFECARERS BANBURY AT BRIGHT YELLOW GROUP Bloxham Advert page 26 Tel: 01295 675070 OP D PD LDA MH SI YA AD

D PD MH SI YA AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015).

Advertisers are highlighted

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

27

Advertisement

Freedom Care Services Caring about you and your independence Call your local office for a free no obligation assessment of your homecare needs.

Oxfordshire (Didcot) branch Tel: 01235 911010

Compassionate Care in your Home

Nottinghamshire/Derbyshire branch Tel: 01623 811776

www.freedomcareservices.co.uk ● enquiries@freedomcareservices.co.uk Established for over 10 years

Risborough Carers are your local, private family run Home Care Provider based in Thame, Oxfordshire. We passionately believe in promoting our Client’s dignity, privacy, safety, independence and choice.

21 years’ experience of excellent service from our professional and highly trained staff.

01844 212 271

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Services provided: · Personal Care (including assistance with morning wake up/ bedtime tuck up routine, bathing/dressing, medication reminders) · Specialist Care (including Dementia, Alzheimer’s, Palliative Care) · Companionship Services (including accompanying to appointments, with shopping, eating out and other social outings, take part in hobbies and crafts)

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Our Carers are: • Disclosure and Barring Service (previously CRB) checked, inclusive of ISA check

• Reference checked • Fully trained with appropriate specialist training

Whatever your needs please call or e-mail Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk

You or a family member may require care & support during the day, night or at weekends for short or long term assistance.

Our experienced Care Assistants are on hand to offer support with personal care, getting up and going to bed, palliative care, companion care and support and more, for the elderly, people with a learning or physical disability or extra help following an hospital stay.

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For an informal chat call your local office -

Registered with the Care Quality Commission (CQC)

28

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home providers continued OASIS PRIVATE CARE LIMITED Abingdon Tel: 01235 862919

OP D PD LDA MH SI

OLIVE TREE SERVICES Witney Tel: 07721 421400

OP D PD LDA YA

ORCHARD MEADOWS (OSJCT) Banbury Tel: 01295 230124 OXFORD AUNTS Oxford Tel: 01865 791017 OXFORD BEAUMONT DCA Boars Hill Tel: 01865 730990 OXFORD DOMICILIARY CARE Oxford Tel: 01865 379656

Advert page 26 OP D PD YA

OP D PD SI YA

OP

LDA

OXFORD HEALTH NHS FOUNDATION TRUST - HQ Oxford Tel: 01865 741717 OP D MH YA AD OXFORD HOUSE Henley-on-Thames Tel: 01189 404098 OXFORD PRIVATE CARE Oxford Tel: 01865 861944

OP D PD LDA MH SI AD

OP D PD YA

OXFORD SUPPORTED LIVING SCHEME (THE CAMDEN SOCIETY) Oxford Tel: 01865 594240 OP D PD LDA MH SI YA OXFORDSHIRE CHILDREN - YOUNG PEOPLE & FAMILIES Oxford Tel: 01865 256600 PD LDA SI

OXON HELP AT HOME Witney Tel: 01993 899980

OP YA

PATERSON HEALTH AND SOCIAL CARE Bicester Tel: 01869 325530 OP D PD LDA MH SI YA AD PECHIV CARE SERVICES Abingdon Tel: 07832 791284

OP D PD MH SI YA

PLL CARE SERVICES Witney Tel: 01993 866144

OP D PD MH SI YA

PREMIER PERSONAL CARE LIMITED Henley-on-Thames Tel: 01491 411144 OP D PD LDA MH SI YA AD PRINCIPAL MEDICAL LIMITED REGISTERED OFFICE Banbury Tel: 01295 225533 OP D PD LDA MH SI YA AD QUALITY + CARE SOLUTIONS LIMITED Charlbury Tel: 07435 760283

OP D YA

RADIS COMMUNITY CARE (OXFORD) Botley Tel: 01865 250767 OP D PD LDA MH SI YA AD REAL LIFE OPTIONS Littlemore Tel: 01865 910267 RICHMOND VILLAGE LETCOMBE REGIS DCA Letcombe Regis Tel: 01235 773970

OP D PD LDA MH SI YA

Advert page 50 OP

RISBOROUGH CARERS LTD Thame Advert page 28 Tel: 01844 212271 OP D PD LDA MH SI YA AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015).

Advertisers are highlighted

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

29

I think she is a lucky find!

I would be lost without her

we can help you and your family Looking for care and/or assistance within your own home? Are you self funding? From 10 hours to 24 hour live in care.

Many people use domiciliary care agencies to receive care at home, however this is not the only option. You could also consider employing your own carer or personal assistant through My Care My Home.

What is My Care My Home?

My Care My Home work with councils across England and Wales to provide advice and support to anyone who has to pay for part or all of their care themselves. There are many advantages to employing your own carer/ personal assistant.

Consistency You have the same carer(s) consistently who you have chosen yourself and like their manner and personality, and are confident in their competence.

Loyalty Their loyalty is to you personally and they become committed to you and your welfare at all times.

Calibre The pay they receive from you can be higher than that received from a Care Agency.This can attract carers with more experience, knowledge and/or higher qualifications.

Flexibility You can agree with them just exactly when and how you want your care delivered, what tasks and duties you want them to do, and how you would like them to deliver it.

How can My Care My Home help you?

If you want to employ your own staff directly My Care My Home can support you by handling all employment matters such as: • • • • •

Job description and advertisement.

Shortlisting applicants. Arranging and conducting interviews with you in your own home.

Obtaining necessary documentation such as references, disclosure and barring service, copies of qualifications, etc.

Managing the payroll and ensuring that tax, NI, and other deductions are made correctly and the carer is paid on the agreed dates.

Providing monthly visits to monitor the performance of your carer(s) to ensure you are happy with the service you are receiving.

For more information about this service, or any of the other services that My Care My Home provide, then please speak to one of our care advisors or visit our website at www.mycaremyhome.co.uk

Freephone 0800 731 8470

info@mycaremyhome.co.uk

Support and care at home providers continued ROYAL MENCAP SOCIETY OXFORD DOMICILIARY CARE Oxford Tel: 01865 770995 SARAH’S CARERS LLP Abingdon Tel: 07787 296638 SEVACARE - BANBURY Banbury Tel: 01295 278261 SHOTOVER VIEW Oxford Tel: 01865 415116

OP LDA YA

OP D PD LDA SI YA

OP D PD LDA MH SI YA

OP D PD SI YA

STYLE ACRE Wallingford Tel: 01491 838760 SURECARE OXFORDSHIRE Abingdon Tel: 01235 798867

LDA

OP D PD LDA MH SI YA

VIKING HOUSE SHORT BREAKS SERVICE (MIDLANDS REGION) Oxford Tel: 01865 762506 PD LDA SI VJ CARERS LIMITED Henley-on-Thames Tel: 01491 414040

OP PD YA

SLADE HOUSE (SOCIAL CARE – OXON CITY AND SOUTH DCA) Oxford Tel: 01235 535048 LDA

WEST OXFORDSHIRE SUPPORTED LIVING Witney Tel: 07905 262142 OP D PD LDA MH SI YA

SLADE HOUSE (SOCIAL CARE – OXON WEST AND NORTH DCA) Oxford Tel: 01993 774045 LDA

WESTMINSTER HOMECARE LIMITED (OXFORD) Oxford Tel: 01865 770412 OP D PD LDA MH SI YA AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015).

Housing options Sheltered or retirement housing Sheltered and retirement housing is provided by housing associations and some District Councils.

Sheltered housing, which is mostly available for rent

only, is a practical step if you would like more security and companionship and, for some, additional help and support.

Extra Care housing Extra Care allows people to have their own home to rent, purchase, or part-purchase under a shared ownership scheme, and have flexible care services delivered to them by the on-site team if they need it. This ensures that residents have peace of mind knowing they are able to remain safely in their own home. For many people Extra Care housing is an alternative to a residential care home.

To get Extra Care housing, you normally have an assessment of your care needs from a social worker

and an assessment of your housing needs by a housing officer.

You can also contact the scheme provider directly. If you wish to refer yourself or someone else for assessment then you can arrange an assessment online or telephone the Social and Health Care team on 0845 050 7666.

To find out more about Extra Care housing you can watch a short film about the benefits. You can find this on www.oxfordshire.gov.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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District Council contacts Cherwell District Council Bodicote House, Bodicote, Banbury OX15 4AA Tel: 01295 227001 Web: www.cherwell.gov.uk Oxford City Council Town Hall, St Aldate’s, Oxford OX11BX Tel: 01865 249811 Web: www.oxford.gov.uk

Advertisement

Heathfield House Nursing Home www.heathfield-house.co.uk

Situated in beautiful surroundings just outside of Oxford.

Impressive mansion house set in rural countryside. Established since 1986, Heathfield House Care Home provides a secure, relaxed and homely environment in which the care, well being and comfort of our residents are of prime importance.

South Oxfordshire District Council Abbey House, Abbey Close, Abingdon OX14 3JE Tel: 01235 520202 Web: www.southoxon.gov.uk Vale of White Horse District Council Abbey House, Abbey Close, Abingdon OX14 3JE Tel: 01235 520202 Web: www.whitehorsedc.gov.uk West Oxfordshire District Council Elmfield, New Yatt Road, Witney OX28 1PB Tel: 01993 861010 Web: www.westoxon.gov.uk

OUR BRAND NEW SENSORY GARDEN IS NOW OPEN • Attractive en suite bedrooms • Home cooked, wholesome food • Secluded, safe gardens and pleasant patio areas • Large day areas • Permanent or respite stays • Full programme of daily activities

Tel. 01869 350940

Email us: info@heathfield-house.co.uk Heathfield House Nursing Home, Bicester Road, Bletchingdon, Kidlington, Oxfordshire OX5 3DX

Residential care Care homes If you are reasonably active, but would like greater security and care, a care home offering only personal care may be the best option.

Care homes with nursing If you think you may need nursing care in a care home, you will need to be visited by a social worker to identify the care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home.

You will be fully involved in planning your care needs.

Paying for residential care If you want to find out more about paying for residential care, call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, which reports on its findings and has started to award quality ratings. These inspection reports are available at www.cqc.org.uk

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Care homes checklist

© 2015 Care Choices Ltd

Care Choices, the publisher of this Guide, has drawn up a checklist to help people choose the right care home for themselves or their loved ones.

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

First impressions

1 2 3

• Who owns and runs the home?

• Is alcohol served or permitted?

• How many people live there?

• Are there smoking and non-smoking areas?

• Are staff warm, friendly, polite, clean and respectful?

• What arrangements are there for religious observance (for example, are places of worship nearby/ Is there a prayer room)?

• Do the residents seem happy, active and sociable?

• Can you handle your own money?

• Does the home feel homely and welcoming?

• Does a hairdresser/chiropodist visit?

• Is the home fresh, clean and comfortably furnished?

• Are there arrangements for visiting opticians and dentists?

• Is the home near your family and friends?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice?

• Can you decorate and arrange your own room?

• Is there an adequate number of staff day and night?

• Is there a call system for emergencies?

• Can you control the heating in your room?

• Can you go out when you choose?

• Can you lock your room or is there a secure place for valuables?

• Are visitors welcome at all times? Can they stay overnight? Can I entertain them in private?

• Is there a separate dining room? Bar?

• Can visitors join you at meals? Is there a charge?

• Are there both adapted showers and baths?

• How much choice do you get about meals?

• Does the home have the right adaptations and equipment to meet your needs?

• Is the food varied and interesting? Can you look at a menu?

• Are all areas safe and accessible (for example, for wheelchair users)?

• Can the home cater for your dietary needs?

• Can you have snacks or drinks any time?

In your room?

• Is there adequate provision for sight or hearing difficulties?

• Can you continue to pursue your hobbies?

• Are the grounds/gardens attractive and/or quiet?

• What activities and entertainment are organised?

• Are outings and holidays arranged? At what cost?

• Is it convenient for shops, public transport, your doctor?

Fees and contract terms

• Can I bring some of my furniture and other belongings with me?

• Does the home accept people paid for by the county council?

• Can I have my own phone?

• Are residents involved in decisions on life in the home?

1 2 3

• How much are the fees? Do they cover all services available?

• Can I bring my pet with me?

• Can you get up and go to bed when you like?

• Does the home provide its own transport?

• Are the staff formally trained?

• Can you bring your own furniture and television?

• Are there any rules and restrictions (for example, going out, returning)?

• Can I keep the doctor I have now? If not, what choice of doctor do I have?

• Do staff have appropriate language skills/knowledge?

• Will I have my own bath/shower/toilet?

Life in the home

• Can you make and take phone calls in privacy and comfort?

1 2 3

• Under what circumstances will the fees change?

• Can you retain your own room if you are away?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on admission?

• Are all procedures clearly spelt-out?

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

33

Care Choices’ helpline Care Choices provides a free helpline giving information and help about care services and accommodation. A personalised report can be generated for customers providing details of all home care or care homes that meet their criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Money and paying for support and care Care funded by the Council Do I qualify for local authority financial assistance?

If you have been assessed as needing a care home place and your capital is below £23,250 (correct at 1st April 2015 but may change) you may be entitled to financial support from your local authority. To find out more, contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

What if a home costs more than the local authority is prepared to pay?

The local authority will allow a third party to top-up your fees as long as they are able to do so for the long term. You are not allowed to top-up the fees yourself from capital below £23,250 (correct at 1st April 2015 but may change).

Do I have a choice of care home if the Council is paying?

Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by your local authority and not cost any more than they would usually pay for someone with your needs.

My partner needs care, how does this affect me financially?

The Council will do a joint financial assessment for you and your partner, and will also carry out individual assessments on whoever needs care. The contribution you are asked for will be whatever the lower amount is from these assessments. If you receive joint benefits you will only be offered a joint assessment.

Paying for your own residential care If you are funding your own care because you are not eligible for local authority funding there are other forms of financial assistance you may be entitled to. The important thing is not to try to do it alone, always seek professional advice.

My Care My Home My Care My Home offers a free telephone and face-toface advice service through home visits aimed at helping people find a suitable home care provider, or care in sheltered or Extra Care schemes and care homes. They are also able to visit people who are currently in hospital and require a package of care before they can be discharged.

My Care My Home offers referrals to Independent Financial Advisers exclusively from Carematters (www.carematters-uk.com).

Carematters offers a whole market service. However, if you wish to arrange your own financial adviser, My Care

34

My Home can give you the necessary details to enable you to do this.

The full service is explained in detail at www.mycaremyhome.co.uk or you can call the freephone number on 0800 731 8470 to find out more.

Other sources of help and advice are: Financial Conduct Authority The Financial Conduct Authority’s website has a range of easy to understand advice and information on sourcing financial advice, including how to find and choose a suitable adviser, what to expect from them, the difference between independent and restricted advisers and charging options visit www.fca.org.uk All advisers should be accredited by the Financial Conduct Authority.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Paying for your own residential care continued The Society of Later Life Advisers The Society of Later Life Advisers (SOLLA) aims to help people to find trusted accredited financial advisers who have a particular understanding of financial needs in later life.

The Later Life Adviser Accreditation Scheme is audited and endorsed by the standard-setting body the Financial Skills Partnership (FSP). The website offers an online search of SOLLA accredited advisers. Visit www.societyoflaterlifeadvisers.co.uk Saga The Saga Care Funding Advice Service, provided by Just Retirement Solutions Limited, specialises in providing care funding advice for people who need to pay for their own care needs. There is a useful free guide to paying for care on its website that can be downloaded or requested by post. Visit www.saga.co.uk Phone 0800 056 7996 to speak to an adviser.

includes advice on its website on paying for care, as well as an online care fees calculator and a care cap calculator.

The website offers a search facility for local advisers. For SOLLA-accredited advisers, look for the red and purple flower logo by their name. Visit www.payingforcare.org Money Advice Service This is a range of free and impartial money advice, set up by the Government. It includes a section on paying for care, a telephone number and web chat option for further free advice, plus a link to the SOLLA website for those needing specialist independent advice. Visit www.moneyadviceservice.org.uk

Paying for Care Paying for Care is a not-for-profit organisation which

Benefits advice Oxfordshire Citizen’s Advice can help make sure you are receiving the benefits you are entitled to. Call 0844 411 1444 or visit www.caox.org.uk/oxford to find out more.

You can also find out more about the benefits you might be entitled to by visiting www.gov.uk/benefits-

adviser/ It features reliable advice on how to make a claim and what to do if your circumstances change.

Age UK Oxfordshire also offers an anonymised benefits check and advice service for older people. Call them on 0345 450 1276.

Keeping safe Trusted traders Oxfordshire County Council’s ‘Buy With Confidence’ scheme provides a list of reputable local businesses checked by Trading Standards. Trading Standards staff have checked

member businesses to ensure their trustworthiness and compliance with the law. You can search the list of approved providers at www.buywithconfidence.gov.uk

Fire and rescue To reduce the chance of having a fire in your home you need to be aware of the risks, how to prevent them and what to do should a fire occur. An online home fire risk check will take you through various high-risk areas and highlight where you may have a fire risk. Visit

www.365alive.co.uk to find out more.

If you are worried about your fire safety and would like to know if you are eligible for a free home fire risk check, please complete the form on www.365alive.co.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

35

Keeping warm in winter You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5th January 1952. This is known as a ‘Winter Fuel Payment’.

If you are a new claimant contact the Winter Fuel Payments helpline on 0845 915 1515. The line is open Monday to Friday, 8.30am to 4.30pm.

Protecting vulnerable adults Far too many adults suffer abuse and neglect, often at the hands of relatives or people in trusted positions. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

Abuse can be physical, sexual, psychological, emotional or financial, or it can arise from neglect.

Institutional abuse is where one or more people are affected by the action, or lack of action, of an organisation, or of an individual working within an

organisation where this is not addressed by the management.

If you are worried about contacting the police, you can contact Oxfordshire County Council’s Social and Health Care team to talk things over first on 0845 050 7666.

Further information is also available on the Oxfordshire Safe From Harm website at www.oxonsafeguardingadults.org.uk If someone is in immediate danger, call the police on 999.

Domestic abuse Oxfordshire Domestic Abuse services offer emotional and practical support to victims suffering or fleeing domestic abuse. Call the helpline on 0800 731 0055

between 10am and 4pm, Monday to Saturday.

There is also a National Domestic Abuse Helpline which is open 24-hours, call 0808 200 0247.

Protecting children and young people If you are worried about a child or young person’s wellbeing, or think they may be at risk of harm or being abused or neglected, you should let someone know.

There are a number of organisations you can speak to but if you think a child is in immediate danger, call the police on 999. You can also get advice and help from the National Society for the Prevention of Cruelty to Children helpline on 0808 800 5000 or get help via email on help@nspcc.org.uk You can contact Oxfordshire County Council whether you are a concerned member of the public, a child or young person who is being harmed, or a parent or

carer who feels at risk of harming a child.

Oxfordshire County Council’s Social and Health Care team Tel: 0845 050 7666 Emergency Duty team (outside office hours) Tel: 0800 833 408 The Kingfisher Team is a specialist team of police and social workers who work with children and young people at risk of sexual exploitation. The team can be contacted on 01865 335276.

Sexual assault If you have been raped or sexually assaulted and report it to the police they can refer you to a Sexual Assault Referral Centre, a service providing medical care and forensic examination following assault or rape which makes sure clients receive counselling and sexual health services. Doctors will carry out the medicals. There will also be crisis workers on site to support victims.

You can contact the centre on 0845 519 7638,

36

24-hours a day.

Women and girls can also contact the Oxford Sexual Abuse and Rape Crisis centre helpline on 01865 725311. It is open Sunday: 6pm to 8.30pm, Monday: 6.30pm to 9pm, Thursday: 6.30pm to 9pm and Friday: 11.30am to 2pm.

You can email them at support@osarcc.org.uk or visit www.oxfordrapecrisis.net

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Having your say How to make a complaint or comment If you are unhappy or worried about any adult social care services, it is important to let someone know.

Usually talking to someone in the service can put it right. You can talk to the people who provide your care or their managers. They will have a process in place for managing complaints and listening to concerns that are raised.

Wherever you raise a concern it should be listened to and taken seriously. The good and bad things people raise can help improve services for everyone. You will not be treated unfairly because of anything you raise. It is never wrong to give the service a call.

The Comments and Complaints team will help you

decide what to do - you do not have to make a formal complaint to talk things through.

You can contact them on 01865 323589, Email commentsandcomplaints@oxfordshire.gov.uk Write to Comments and Complaints Service Freepost RRYR-XTBE-GBTZ, County Hall, New Road, Oxford OX1 1ND For complaints concerning the NHS, contact NHS Complaints on 0300 343 5718 or email oxfordshire@seap.org.uk

Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself.

You can contact them on 0300 061 0614 or 0845 602 1983 Write to The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH You can call the County Council’s Comments and Complaints Service for advice about what to do or to raise a concern about a service. Contact details are above.

Healthwatch Oxfordshire Healthwatch Oxfordshire is an independent organisation that listens to people’s thoughts and experiences of health and social care in Oxfordshire and works to help people get the best out of these services, whether it’s improving them today or helping to shape them for tomorrow.

Healthwatch will give children, young people and adults a powerful voice both locally and nationally by: • providing information about local health and social care services; • listening to your views and experiences on the way that health and social care services are delivered; • using your views to make recommendations about how

your services could or should be improved now; and • making your views known to influence the way your services are designed for the future.

For more information about Healthwatch Oxfordshire, please call 01865 520520 or visit www.healthwatchoxfordshire.co.uk Hearsay Oxfordshire Healthwatch is working with Oxfordshire County Council to run Hearsay events to find out what the public thinks about Adult Social Care services.

People who use services provided by the Council are

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

37

Healthwatch Oxfordshire continued invited with friends, carers and family members to have their say about what is most important to them. They are able to speak directly to people responsible for the planning and quality of adult care services.

If you would like to get involved in a Hearsay event, email hello@healthwatchoxfordshire.co.uk, call them on 01865 520520 or visit www.healthwatchoxfordshire.co.uk

Patient Advice and Liaison Service (PALS) The Patient Advice and Liaison Service is a free and confidential service that provides help to the public when dealing with the NHS. It acts independently when handling patient and family concerns, liaising with staff, managers and relevant organisations to Churchill Hospital Tel: 01865 235855 Email: PALSCH@ouh.nhs.uk Horton General Hospital PALS Office: Tel: 01295 229259 Email: PALSHH@ouh.nhs.uk John Radcliffe Tel: 01865 221473 or 740868 Email: PALSJR@ouh.nhs.uk

negotite immediate or prompt solutions.

If the team cannot answer your questions, they will put you in contact with someone who can help you.

There are Patient Advice and Liaison Services locally at each NHS Trust.

Nuffield Orthopaedic Centre PALS Office: Tel: 01865 738126 Email: PALSNOC@ouh.nhs.uk Oxford Health Tel: 0800 328 7971 Email: PALS@oxfordhealth.nhs.uk Oxfordshire Clinical Commissioning Group Tel: 01865 336800 Email: oxon.gpc@nhs.net

Get involved Oxfordshire Voice This is a citizen’s panel made up of over 3,000 Oxfordshire residents who have volunteered to give up some of their time to answer surveys on a wide variety of issues. Panel members are carefully recruited to be representative of the population of Oxfordshire and are invited to stay on the panel for around three years. Visit www.oxfordshire. gov.uk/consultation to find out more.

Health and Wellbeing Board The Health and Wellbeing Board is a partnership between Oxfordshire County Council, the NHS, District Councils, local Healthwatch and the people of Oxfordshire. It is designed to ensure that we all work together to improve our health and wellbeing, especially those of us with health problems or in difficult circumstances.

Talking Health By signing up to Talking Health, you can get involved and have your say about your local NHS services. Visit www.consult.oxfordshireccg.nhs.uk or email cscsu.talkinghealth@nhs.net to find out more.

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Oxfordshire Rural Community Council If you would like to support and help to grow community transport locally, get in touch with Oxfordshire Rural Community Council who will be able to find your local community transport group. You could volunteer to help, for example by making sure people who need it know about the service; helping with fundraising; becoming a volunteer driver and helping with bookings.

Call 01865 883488 or email orcc@oxonrcc.org.uk to find out more.

Volunteer Connect Run by Banbury Citizens Advice Bureau, Volunteer Connect runs a community transport service for the Cherwell area by recruiting volunteer drivers who use their own cars to take people to essential appointments, when there is no reasonable alternative for them to travel.

For information about general volunteering, call 0300 303 0126 or for information about community transport call 0300 303 0125 or email info@volunteerconnect.org.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Volunteer Centres Cherwell Volunteer Connect provides a volunteering brokerage service to the community throughout Cherwell.

The service matches volunteers to volunteering opportunities and works with public and private sector organisations to increase volunteering.

Tel: 0300 303 0125 Email: info@volunteerconnect.org.uk Oxford City, South Oxon and the Vale of White Horse The Volunteer Centre Oxfordshire offers a service to

those wanting to volunteer and those looking for volunteers in these areas.

Tel: 01865 251946 Web: www.ocva.org.uk/volunteer-centre West Oxfordshire Volunteer Link Up offers community transport, befriending and practical help.

Tel: 01993 776277 Email: westoxonvb@freeuk.com Web: www.vlu.org.uk

Advocacy Sometimes we all need help to get our views across and to understand the information we are given. But if you have substantial difficulty in understanding, retaining or weighing up information, or in communicating your wishes, you might have a family member, friend or neighbour you can ask to help you.

If there is no-one appropriate you can ask, Oxfordshire County Council can arrange for you to have an independent advocate to help you.

An independent advocate is a person who supports you to understand information, express your needs and wishes, secure your rights, represent your interests and enables you to be fully involved in planning your care and support.

To find out more about how you can get

independent advocacy, please contact Oxfordshire County Council’s Social and Health Care team by emailing socialandhealthcare@oxfordshire.gov.uk or by phone on 0845 050 7666.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney.

Some can also offer guidance on immediate and longterm care plans.

Solicitors for the Elderly is an independent, national organisation of lawyers, such as solicitors, barristers and

legal executives who provide specialist legal advice for older and vulnerable people, their families and carers.

Find out more at www.solicitorsfortheelderly.com If you need help finding a lawyer, you can call during office hours on 0844 567 6173. Contact Citizens Advice by visiting www.citizensadvice.org.uk

Bereavement Oxfordshire County Council’s Registration Service has produced a bereavement guide to help you to arrange a funeral. It provides guidance, support and reassurance and will help you to get all the information you’ll need to help you at this difficult time. Visit www.oxfordshire.gov.uk to find out more.

Cruse is the leading charity in the UK specialising in bereavement. It offers one-to-one counselling sessions, therapeutic groups and friendship groups to people trying to come to terms with the death of others. Visit www.oxfordcruse.co.uk call 01865 245398 or email oxfordcruse@yahoo.co.uk for more information.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

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Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality • As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Oxford, Witney, Abingdon, Adderbury, Thame, Kidlington, Henley-on-Thames, Banbury, Chipping Norton, Wallingford, Wantage, Woodstock, Didcot and Bicester **New home coming to Henley-on-Thames in 2016**

To find out more or to arrange an appointment to visit any of our homes in Oxfordshire , please contact 0800 988 8133 or enquiries@osjct.co.uk

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.

Care home listings Cherwell care homes BAYBERRY CLINIC The Bayberry Community, 6 Church Lane, Wendlebury, Bicester OX25 2PN Tel: 01869 321717

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LAKE HOUSE (OSJCT) The Green, Lake Walk, Adderbury, Banbury OX17 3NG Tel: 01295 811183 Advert page 40

CHERWOOD HOUSE CARE CENTRE Buckingham Road, Caversfield, Bicester OX27 8RA OP D PD LDA MH SI Tel: 01869 245005

LEY COMMUNITY DRUG SERVICES 26 Sandy Lane, Yarnton, Kidlington OX5 1PB Tel: 01865 378600

FAIRHOLME HOUSE Church Street, Bodicote, Banbury OX15 4DW Tel: 01295 266852

PIGGY LANE, 4 Bicester OX26 6HT Tel: 01865 747455

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FEATHERTON HOUSE Chapel Square, Deddington, Banbury OX15 0SG Tel: 01869 338259 GLEBE HOUSE (OSJCT) 8 Mill Street, Kidlington OX5 2EF Tel: 01865 841859 Advert page 40 GOSFORD HOUSE 95 Bicester Road, Kidlington OX5 2LD Tel: 0203 195 0134 HOLT FARM CARE LIMITED Holt Farm, Hopcrofts Holt, Steeple Aston, Bicester OX25 5QQ Tel: 01869 347600

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RIDINGS, THE Calder Close, Daventry Road, Banbury OX16 3WR Tel: 01295 276767

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SHORT TERM BREAKS - 69 NEITHROP AVENUE Banbury OX16 2NT D PD LDA SI Tel: 01295 269646

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ST ANNE’S RESIDENTIAL CARE HOME Clifton, Banbury OX15 0PA OP D PD MH SI YA Tel: 01869 338295

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STEWART HOUSE CARE HOME 85 Bloxham Road, Banbury OX16 9JS Tel: 01295 259541

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Advertisement

Banbury Heights Nursing Home & The Julie Richardson Nursing Home

“Providing Taylor-made care” Nursing Care, Dementia Care and Respite Care Our nursing homes are family run and we have been providing quality affordable care to the residents of Banbury for the past 25 years.

www.banburyheightsnursing.co.uk Banbury Heights, 11 Old Parr Road, Banbury, Oxfordshire, OX16 5HT | Tel: 01295 262083 | Email: mail@banburyheightsnursing.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

41

Excellent care for people with dementia

Matron and some of our team of well trained, kind, caring staff

Tasty food from our own chef

100 staff care for 45 residents Residents are free to get up and go to bed when they choose and eat between meals if they wish.

All bedrooms are light and airy with low windows and most have excellent views.

The home has secure gardens and grounds where residents may stroll about whenever and wherever they like. Many enjoy our minibus trips through the country lanes.

We have an excellent reputation for caring for the elderly mentally infirm, particularly those with Alzheimer’s disease. We offer a relaxed and happy environment, where residents retain their freedom of choice and individuality. We use no routine tranquillisers or sedative drugs.

Doors to the garden always open

Beautiful secure grounds with lovely views over open countryside If you are looking for somewhere with the facilities and experience to care for people, no matter what the future may hold – then call George Tuthill or Maggie Rampley who will be pleased to answer your questions, send you a brochure, or arrange for you to look around the home.

Homely spacious rooms

Direct telephone line: 01295 757123.

Wardington, Banbury, Oxon OX17 1SD. Telephone 01295 750622.

(Five minutes from Junction 11 on the M40) Visit our website at www.wardington.com or email george.tuthill@wardington.com

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Cherwell care homes with nursing AGNES COURT - CARE HOME WITH NURSING PHYSICAL DISABILITIES Warwick Road, Banbury OX16 2AB Tel: 01295 673760 PD YA BANBURY HEIGHTS NURSING HOME 11 Old Parr Road, Banbury OX16 5HT Tel: 01295 262083 Advert page 41 OP D PD LDA MH SI CHERWOOD HOUSE CARE CENTRE Buckingham Road, Caversfield, Bicester OX27 8RA Tel: 01869 245005 OP D PD LDA MH SI FEWCOTT HOUSE NURSING HOME Fritwell Road, Fewcott, Bicester OX27 7NZ Tel: 01869 345501 OP D PD LDA MH SI YA GLEBEFIELDS CARE HOME Stratford Road, Drayton, Banbury OX15 6EH Tel: 01295 738133 GODSWELL PARK Church Street, Bloxham, Banbury OX15 4ES Tel: 01295 724000

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GREEN PASTURES CHRISTIAN NURSING HOME The Hawthorns, Banbury OX16 9FA Tel: 01295 279963 OP HEATHFIELD HOUSE NURSING HOME Heathfield, Bletchingdon, Kidlington OX5 3DX Tel: 01869 350940 Advert page 32

JULIE RICHARDSON NURSING HOME, THE 14 Dashwood Road, Banbury OX16 5HD Tel: 01295 268522 Advert page 41 OP D PD LDA MH SI LANGFORD VIEW (OSJCT) Coach House Mews, Bicester OX26 6EW Tel: 01869 252343 Advert page 40

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LARKRISE CARE CENTRE (OSJCT) Prescott Close, Banbury OX16 0RD Tel: 01295 257471 Advert page 40

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MANOR HOUSE NURSING HOME Main Street, Merton, Nr Bicester OX25 2NF Tel: 01865 331555

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SOUTHERNDOWN Worcester Road, Chipping Norton OX7 5YF Tel: 01608 433192 Advert page 44

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WARDINGTON HOUSE NURSING HOME Wardington House, Wardington, Banbury OX17 1SD Tel: 01295 750622 Advert page 42

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YARNTON RESIDENTIAL AND NURSING HOME Rutten Lane, Yarnton, Kidlington OX5 1LW Tel: 01865 849195 OP D PD MH SI

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ISLIP ROAD, 27 Oxford OX2 7SN Tel: 01865 516783

Oxford care homes EDEN HOUSE RESIDENTIAL HOME I Eden House, 50 Horspath Road, Oxford OX4 2QT Tel: 01865 776012

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EDEN HOUSE RESIDENTIAL HOME III Eden House III, 38 Horspath Road, Oxford OX4 2QT Tel: 01865 776012 OP D

LADY NUFFIELD HOME, THE 165 Banbury Road, Oxford OX2 7AW Tel: 01865 888500

FAIRFIELD RESIDENTIAL HOME 115 Banbury Road, Oxford OX2 6LA Tel: 01865 558413

LONGLANDS (OSJCT) Balfour Road, Blackbird Leys, Oxford OX4 6AJ Tel: 01865 779224 Advert page 40

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43

Feel right at home with Barchester care homes

Call to book your Respite Break with us now From expert care to delicious home-cooked food and engaging activities, our staff pride themselves on making everyone they care for feel at home.

It’s all part of the first-class care and support that we provide to the people of Oxfordshire and beyond.

We have a range of services and facilities to suit all care needs: • Nursing care • Dementia care • Assisted living • Residential care • Respite care • Activities programme

If you'd like to take a look around or just need a bit of friendly advice your local Barchester care home will be happy to help.

www.barchester.com

Middletown Grange Middletown, Hailey, Oxfordshire, OX29 9UB

Oxford Beaumont & Assisted Living Bayworth Lane, Boars Hill, Oxford, OX1 5DF

Southerndown Worcester Road, Chipping Norton, OX7 5YF

01993 627 810

01865 565 461

01608 433 192

Oxford care homes continued MARSTON COURT (OSJCT) Marston Road, Oxford OX3 0DJ Tel: 01865 241526 Advert page 40

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OXFORD RESPITE SERVICE 43 Saxon Way, Headington, Oxford OX3 9DD Tel: 01865 747455

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ST ANDREW’S RESIDENTIAL CARE HOME LIMITED 184 London Road, Headington, Oxford OX3 9EE Tel: 01865 741752 OP D MH

ST JOHN’S HOME St Mary’s Road, Oxford OX4 1QE Tel: 01865 247725

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TOWNSEND HOUSE (OSJCT) Bayswater Road, Headington OX3 9NX Tel: 01865 762232 Advert page 40

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Oxford care homes with nursing ALBANY CARE HOME, THE 7 London Road, Headington, Oxford OX3 7SN Tel: 01865 744444 BROOKFIELD Little Bury, Oxford OX4 7UY Tel: 01865 779888

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GREEN GATES NURSING HOME 2 Hernes Road, Summertown, Oxford OX2 7PT Tel: 01865 987672 Advert below

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HEADINGTON CARE HOME, THE Roosevelt Drive, Headington, Oxford OX3 7XR Tel: 01865 760075

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Advertisement

A choice of elderly care options, here for you in Oxford We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important.

That’s why we offer long and short stay aged care options in Oxford. What’s more, you don’t need our health insurance to stay with us.

To discuss your elderly care options at your nearest Bupa care home, talk to us today:

Call

0333 220 4756

†

Look for Green Gates Nursing Home in the listings section.

†Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

45

Advertisement

Winterbrook

NURSING HOME Winterbrook is a home that provides nursing and social care for the elderly including those suffering from dementia.

• Our 41-bed home has recently been thoughtfully extended and refurbished throughout to excellent standards • Situated between Reading and Oxford in the historic market town of Wallingford • Set in extensive picturesque gardens • Nursing, convalescent, care for chronically sick and terminally ill • Offering short and long-term care and respite care • 35 single rooms with en-suite and walk in showers and 3 double rooms • Dedicated 24-hour care provided by Registered Nurses and NVQ trained Health Carers • Promoting physical, emotional, social and spiritual well-being • Daily activities and regular outings organised by our dedicated activity co-ordinator • Vertical lift, with disability access and nurse call system • Regular visits by hairdresser, chiropodist and optician • Nutritious menus with special diets catered for • Regular GP visits to assess residents’ medical needs • Excellent relationship with local GP surgery and pharmacy • Affiliated with Oxford Brookes University and training institutions for continuous professional development of staff

To fully appreciate the benefits that Winterbrook and our dedicated staff can offer, please come and visit us...

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www.excellentcarehomes.co.uk

Address: 18 Winterbrook, Wallingford, Oxon OX10 9EF Tel: 01491 833922 Email: winterbrookhome@btconnect.com

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Oxford care homes with nursing continued HOUSE 2 SLADE HOUSE Horspath Driftway, Headington, Oxford OX3 7JH Tel: 01865 747455

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HOWARD HOUSE PROJECT 190 Iffley Road, Oxford OX4 1SD Tel: 01865 200955

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IFFLEY RESIDENTIAL AND NURSING HOME Anne Greenwood Close, Iffley, Oxford OX4 4DN Tel: 01865 718402

TRIANGLE, THE Old London Road, Wheatley, Oxon OX33 1YW Tel: 01865 875596

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ISIS HOUSE CARE & RETIREMENT CENTRE (OSJCT) Cornwallis Road, Donnington OX4 3NH Tel: 01865 397980 Advert page 40 OP D YA ST LUKE’S HOSPITAL - OXFORD 4 Latimer Road, Headington, Oxford OX3 7PF Tel: 01865 228800

Christchurch Cathedral

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South Oxfordshire care homes AMBER HOUSE - DIDCOT 25-27 Norreys Road, Didcot OX11 0AT Tel: 01235 512509

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BROOK HOUSE RESIDENTIAL CARE HOME 19 Ockley Brook, Didcot OX11 7DR Tel: 01235 818926 PD LDA MH CHILTERNS END - OXFORDSHIRE (OSJCT) Greys Road, Henley-on-Thames RG9 1QR Tel: 01491 574066 Advert page 40 CLEEVE LODGE 11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN Tel: 01491 873588

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DIMENSIONS 7 WYCHWOOD CLOSE Sonning Common, Reading RG4 9SN Tel: 0118 972 2678

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DIMENSIONS WOODVIEW 97 WANTAGE ROAD Didcot OX11 0AF Tel: 01235 814939 LDA DISABILITIES TRUST - 4 PAGES ORCHARD Sonning Common, Reading RG4 9LW Tel: 0118 972 2928

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DISABILITIES TRUST - 22 WOODLANDS ROAD Sonning Common, Reading RG4 9TE Tel: 0118 972 1460 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

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47

Advertisement

INSPIRATIONAL CARE FOR THE ELDERLY

A ca re ho m e with a differen ce A modern purpose built home offering residential and nursing care located in the village of Burcot, Oxfordshire. The Close offers long-term care, short-stay convalescent and respite care in a beautiful location close to the market town of Abingdon and within close proximity to the city of Oxford. It is ideally set in three acres of beautiful landscaped gardens that roll down to the banks of the river Thames.

offers a unique environment, dedicated to each resident’s individual needs.

Our multi–million pound redevelopment now provides some of the best care home accommodation in the country.

Extensive investment has transformed The Close into a bright, modern home offering three separate wings of purpose–built accommodation coupled with excellent facilities. We are an individual home and not part of a large chain and believe our extensive experience and passion for caring for the elderly

There’s always something happening at The Close – whether it’s a crossword morning with our Activities Co-ordinator, an outing to the local garden centre or maybe just the hairdresser or chiropodist coming in for their weekly appointments. All our residents are free to join in as much as they want; we believe in personal choice and you are always free to decide what you would like to do.

We pride ourselves on treating every resident individually and matching the care they require to their specific needs – each resident’s Care Plan is designed to build on your strengths and we constantly seek to improve on quality of life.

To enquire about availability or to arrange a visit, please call:

The Home Manager on 01865 407343 | www.theclosecarehome.co.uk For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

South Oxfordshire care homes continued EASTFIELD HOUSE CARE HOME Eastfield Lane, Whitchurch-on-Thames RG8 7EJ Tel: 0118 984 2586 GRANGE, THE Grange Close, Goring, Reading RG8 9EA Tel: 01491 872853 LYNDHURST RESIDENTIAL CARE HOME Lyndhurst Road, Goring-on-Thames RG8 9BL Tel: 01491 871325 MAPLES, THE Tokers Green, Reading RG4 9EY Tel: 0118 972 4553

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ORCHARD HOUSE High Street, Harwell, Didcot OX11 0EX Tel: 01904 430600 OP PD MH SI YA

ORCHARD LODGE 36 Baskerville Road, Sonning Common, Reading RG4 9LS Tel: 0118 972 2582

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SOTWELL HILL HOUSE Brightwell-cum-Sotwell, Wallingford OX10 0PS Tel: 01491 836685

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TOWER HOUSE Tower House, Reading Road, Shiplake, Henley-on-Thames RG9 3JN Tel: 0118 940 1197

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WOODLANDS 4 Gaskells End, Tokers Green, Reading RG4 9EW Tel: 0118 972 4913

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South Oxfordshire care homes with nursing ABBEYCREST NURSING HOME Essex Way, Sonning Common, Reading RG4 9RG Tel: 0118 970 9000

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ACACIA LODGE Quebec Road, Henley-on-Thames RG9 1EY Tel: 01491 579100 OP D PD SI YA CLOSE CARE HOME, THE Abingdon Road, Burcot, Abingdon OX14 3DP Tel: 01865 407343 Advert page 48 OP D PD YA HEMPTON FIELD CARE HOME 36 Lower Icknield Way, Chinnor OX39 4EB Tel: 01844 351766 HUNTERCOMBE HALL CARE HOME Huntercombe Place, Nuffield, Henley-on-Thames RG9 5SE Tel: 01491 641792

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JOHN MASEFIELD - CARE HOME WITH NURSING PHYSICAL DISABILITIES Burcot Brook, Lodge Burcot, Abingdon OX14 3DP Tel: 01865 340324 PD YA LASHBROOK HOUSE Mill Road, Shiplake, Henley-on-Thames RG9 3LP Tel: 0118 940 1770

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LONGLANDS Pound Lane, Cassington, Oxon OX29 4BN Tel: 01865 881440

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MEADOWCROFT (OSJCT) 78 Queens Road, Thame OX9 3NQ Tel: 01844 212934 Advert page 40

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MEADOWS, THE (OSJCT) Britwell Road, Didcot OX11 7JN Tel: 01235 518440 Advert page 40

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

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49

Advertisement

Auditcare

Affordable Quality Care “My mother receives excellent care: she is happy, her needs are met and the kindness and affection given to her from all the staff is exceptional.” Ms. J. E. C. January 2015

• Expert Dementia Care • Palliative Care • Person Centered Care • Emergency Respite • Day Care

• Elegant Rooms • Ensuite Facilities • Home Cooked Meals • Range of Activities • Competitive Fees

01865 739223 Flexible & Immediate Respite Places Available Our 30 years of caring experience is about putting you first. We believe in affordable quality person centered care, so please call us to arrange a visit. You can also email or find more information on our website.

visit www.auditcare.com email enquiries@auditcare.com Mon Choisy 128 Kennington Road Oxford OX1 5PE

Kirlena House 18 Kennington Road Oxford OX1 5NZ

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Richmond Letcombe Regis Care Home Richmond Letcombe Regis Retirement and Care Village is all about quality of life.

Person-centred care services includes: • Nursing & residential care • Dementia care • Respite & convalescent care • 53 en-suite bedrooms (including one 2 bedroom apartment)

Village facilities • Restaurant, Bar & Café • Bowling Green • Wellness Spa & Gym • Hair & Beauty Salon • Landscaped gardens • Full itinerary of events and activities

01235 773970 Richmond Letcombe Regis, South Street, Letcombe Regis, Oxfordshire OX12 9RG www.richmond-villages.com/letcombe

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

South Oxfordshire care homes with nursing continued MEYLAN HOUSE 136 Loyd Road, Didcot, OX11 8JR Tel: 0203 195 0134

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OLD VICARAGE RESIDENTIAL NURSING AND DEMENTIA CARE HOME, THE Moulsford, Wallingford OX10 9JB Tel: 01491 651429 RUSH COURT Shillingford Road, Wallingford OX10 8LL Tel: 01491 837223

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WATLINGTON AND DISTRICT CARE HOME Hill Road, Watlington OX49 5AE Tel: 01491 613400 OP D PD MH SI WESTGATE HOUSE (OSJCT) Millington Road, Wallingford OX10 8FE Tel: 01491 836332 Advert page 40

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WINTERBROOK NURSING HOME 18 Winterbrook, Cholsey, Wallingford OX10 9EF Tel: 01491 833922 Advert page 46

OP PD SI

Vale of White Horse care homes HAVEN, THE Radley Road, Abingdon OX14 3PP Tel: 01235 521801 HF TRUST - MILTON HEIGHTS Potash Lane, Milton Heights, Abingdon OX14 4DR Tel: 01235 831686

LDA

LDA

LEAFIELD RESIDENTIAL CARE HOME 32a Springfield Drive, Abingdon OX14 1JF Tel: 01235 530423 OP D PD LDA MH SI YA MON CHOISY 128 Kennington Road, Kennington, Oxford OX1 5PE Tel: 01865 739223 Advert page 50

OP D PD SI

OLD STATION HOUSE (OSJCT) Old Station Yard, Abingdon OX14 3US Tel: 01235 536226 Advert page 40

HF TRUST - NO 3 & 4A MILTON HEIGHTS Potash Lane, Milton Heights, Abingdon OX14 4DR Tel: 01235 827615

OP LDA YA

IRIS HAYTER HOUSE 43 Sandford Road, Littlemore, Oxford OX4 4XL Tel: 01865 749560

OP MH YA

KIRLENA HOUSE 18 Kennington Road, Kennington, Oxford OX1 5NZ Tel: 01865 739223 Advert page 50

OP D PD SI

KNOWL, THE 52 Stert Street, Abingdon OX14 3JU Tel: 01235 521850

MH

OP D

Abingdon

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

Advertisers are highlighted

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51

Advertisement

Abbeyfield Oxenford House Residential Care for the Elderly

As a member of The Abbeyfield Society we provide a friendly purpose built home for our 25 residents in the picturesque village of Cumnor, 4 miles from Oxford City.

Oxenford House offers its’ residents: • 24 hour care from experienced & well trained staff • Single bedded rooms, some with en-suite • Visiting doctors, physiotherapist, aromatherapist, optician, hairdresser, chiropodist & local clergy • Daily activities & entertainment programme, including outings & pastimes • A wide choice of freshly prepared meals which are all home cooked by our chef • Long/short term, convalescence, holiday stays & day care – all to give families a well-earned rest – The choice is all yours.

For more information or to arrange an informal visit, feel free to contact us: Tel: 01865 865116 Fax: 01865 865923 Email: care@oxenfordhouse.co.uk Website: www.oxenfordhouse.co.uk Facebook page: Abbeyfield Oxenford Society Ltd The Glebe, Cumnor, Oxford OX2 9RL

General Manager: Paulene Shaw

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T WHAT ARE THE AGREE? CARE OPTIONS?

HOW WILL I KNOW WHICH TO CHOOSE? WHAT THEDOESN’T CARE OPTIONS? WHAT ARE IF MUM AGREE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF NEW MUM DOESN’T VISIT THE CARE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF MUM DOESN’T AGREE? CALL CARE SELECT FOR MORE INFORMATION:

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

VISIT THE NEW2077 CARE SELECT WEBSITE WWW.CARESELECT.CO.UK 0800 389 VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION:

0800 2077information about Oxfordshire County Council services visit www.oxfordshire.gov.uk For further 52 389

Vale of White Horse care homes continued OXENFORD HOUSE The Glebe, Cumnor, Oxford OX2 9RL Tel: 01865 865116 Advert page 52 PILGRIM HOMES - FRAMLAND Naldertown, Wantage OX12 9DL Tel: 0300 303 1470 POPLARS, THE Drayton Road, Abingdon OX14 5HY Tel: 01235 523630 STIRLINGS (OSJCT) Garston Lane, Wantage OX12 7AX Tel: 01235 762444 Advert page 40 UNITED RESPONSE - 61 ADKIN WAY Wantage OX12 9HN Tel: 01235 762279

OP D PD MH SI

OP D LDA

LDA

OP D

St Helen’s

LDA

Vale of White Horse care homes with nursing ABINGDON COURT CARE HOME Marcham Road, Abingdon OX14 1AD Tel: 01235 884420 Advert page 52 BRIDGE HOUSE Thames View, Abingdon OX14 3UJ Tel: 01235 856002 Advert page 56

OP D

OP D PD

GRANGE CARE CENTRE, THE 25 Church Green, Stanford in The Vale, Faringdon SN7 8HU Tel: 0844 472 5182

OAKEN HOLT NURSING AND RESIDENTIAL HOME Eynsham Road, Farmoor, Oxford OX2 9NL Tel: 01865 865252 OP D

COXWELL HALL AND MEWS NURSING HOME Fernham Road, Faringdon SN7 7LB Tel: 01367 242985 OP D PD SI

OXFORD BEAUMONT Bayworth Lane, Bayworth Corner, Boars Hill, Oxford OX1 5DF Tel: 01865 565461 Advert page 44

FERENDUNE COURT Ash Close, Faringdon, Oxford SN7 8ER Tel: 01367 244267

RICHMOND VILLAGE LETCOMBE REGIS South Street, Letcombe Regis OX12 9JY Tel: 01235 773970 Advert page 50

OP D

OP PD

OP

OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

Advertisers are highlighted

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

53

Advertisement

54

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Vale of White Horse care homes with nursing continued SHRUBLANDS Faringdon Road, Cumnor, Oxford OX2 9QY Tel: 01865 865363 ST KATHARINE’S HOUSE Ormond Road, Wantage OX12 8EA Tel: 01235 762739 STOWFORD HOUSE CARE HOME Faringdon Road, Shippon, Abingdon OX13 6LN Tel: 01235 538623 VALE HOUSE Sandford Road, Littlemore, Oxford OX4 4XL Tel: 01865 718467

OP D PD

WANTAGE NURSING HOME Garston Lane, Wantage OX12 7AR Tel: 01235 774320

OP D PD MH SI

OP

OP D PD SI

OP D YA

King Alfred of Wantage

West Oxfordshire care homes BARTLETT CLOSE 1 Bartlett Close, Witney OX28 6FD Tel: 01993 709646 BEECH HAVEN 77 Burford Road, Chipping Norton OX7 5EE Tel: 01608 642766 CHERVIL COTTAGE RESIDENTIAL HOME Brighthampton, Witney OX29 7QW Tel: 01865 300820 ENSTONE HOUSE Cox Lane, Chipping Norton OX7 4LF Tel: 01608 677375 HAWTHORNS 2 Bushey Ground, Minster Lovell OX29 0SW Tel: 01993 776336

LDA

OP D

OP

OP D

LDA

HENRY CORNISH CARE CENTRE (OSJCT) Rockhill Farm Court, Chipping Norton OX7 5AU Tel: 01608 642364 Advert page 40 OP D PD SI

JASMINE HOUSE 7 Pensclose, Witney OX28 2EG Tel: 01993 702860

OP

MADLEY PARK HOUSE (OSJCT) Madley Way, Witney OX28 1AT Tel: 01993 890720 Advert page 40

OP D

NEWLAND HOUSE 50 Newland, Witney OX28 3JG Tel: 01993 702525

OP

ROSEBANK CARE HOME High Street, Bampton OX18 2JR Tel: 01993 850308 Advert page 54

OP D

SHORT TERM BREAKS - APRIL COTTAGE Ducklington Lane, Witney OX28 4TJ Tel: 01993 773832 D LDA MH SI SPENCER COURT (OSJCT) Union Street, Woodstock OX20 1JG Tel: 01993 812725 Advert page 40

OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

Advertisers are highlighted

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

55

Advertisement

Exceptional Care. Exceptional Luxury.

Exceptional Value.

Bridge House Care Home is an exquisite and uniquely-styled care home in the heart of Abingdon-Upon-Thames in Oxfordshire, providing high quality residential, nursing and dementia care in a luxurious but homely environment.

• Care focused on individual needs • Experienced and highly trained nursing and care team • Complimentary membership to the Riverly Club – spa, hairdressing salon, bistro, fitness suite, cinema • Support for all the family • Full programme of activities and events

Contact us today on 01235 856 002 to see what life is like at Bridge House.

Thames View, Abingdon, Oxfordshire, OX14 3UJ www.bridgehouseabingdon.co.uk For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

West Oxfordshire care homes with nursing BEECH COURT NURSING HOME 37 Newland Street, Eynsham, Witney OX29 4LB Tel: 01865 883611 BEECH HAVEN 77 Burford Road, Chipping Norton OX7 5EE Tel: 01608 642766 CEDAR COURT CARE HOME 60 Moorland Road, Witney OX28 6LG Tel: 01993 703536 Advert below COTSWOLD, THE Woodside Drive, Bradwell Village, Burford OX18 4XA Tel: 01993 824225 FREELAND HOUSE NURSING HOME Wroslyn Road, Freeland, Witney OX29 8AH Tel: 01993 881258

OP D PD SI

OP D

OP D PD YA

OP

OP

HENRY CORNISH CARE CENTRE (OSJCT) Rockhill Farm Court, Chipping Norton OX7 5AU Tel: 01608 642364 Advert page 40 OP D PD SI HOMESTEAD, THE 24 Flax Crescent, Carterton OX18 1NA Tel: 01993 845754 LANGSTON, THE Station Road, Kingham, Chipping Norton OX7 6UP Tel: 01608 731732

OP D

OP PD

MEADOW VIEW NURSING HOME 48 Rack End, Standlake OX29 7SB Tel: 01865 300205 Advert page 58

OP D

MERRYFIELD HOUSE NURSING HOME 33 New Yatt Road, Witney OX28 1NX Tel: 01993 775776 OP D PD LDA SI MIDDLETOWN GRANGE Middletown, Hailey, Witney OX29 9UB Tel: 01993 627810 Advert page 44

OP D LDA

MILL HOUSE 30-32 Bridge Street, Witney OX28 1HY Tel: 01993 775907

OP

OLD PREBENDAL HOUSE, THE Station Road, Shipton-under-Wychwood, Chipping Norton OX7 6BQ Tel: 01993 831888

OP PD SI

RAMPING CAT NURSING HOME White Hill, Burford OX18 4EX Tel: 01993 822088

OP D PD MH SI YA

TALL TREES Burford Road, Shipton Under Wychwood, Chipping Norton OX7 6DB Tel: 01993 833833

OP D

Advertisement

Cedar Court Care Home Cedar Court design is modern and spacious with a lot of natural light. It is a Registered Home for Older People with Nursing and Dementia Care Needs. It is registered with the Care Quality Commission and is within easy reach of local shops, and major road routes such as the A40 to Oxford and London.

60 Moorland Road, Witney, Oxfordshire OX28 6LG

t: 01993 703 536

cedarcourt@lifestylecare.co.uk www.lifestylecare.co.uk/cedar-court/

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).

Advertisers are highlighted

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

57

Meadow View NURSING HOME

For the extra ca re you deserve Set in four acres of beautiful grounds and backing on to open countryside. Meadow View Nursing Home is situated in the peaceful village of Standlake, about four and a half miles from Witney in Oxfordshire.

Our aim is to help residents achieve and maintain their maximum potential - physically, psychologically, socially and spiritually throughout their stay.

Meadow View Nursing Home aims to provide its service users with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance.

Our extensive services include: • • • • • • • •

Long term, convalescence care & holiday stay Well trained, refined and friendly caring staff Single, shared & en-suite facilities Excellent home cooking Open visiting hours Extensive activities & outings programme Visiting GP, chiropodist & hairdressing Occupational therapy

‘ W e h a ve a n ex ce lle nt re p ut at io fo r p ro v idin g f rie n n dly p ro fe ss io n a l 24 h o , ur n u rs in g ca re ’

For more information or to arrange a visit please contact us on

(01865) 300205 or visit our website at

www.meadowviewnursinghome.co.uk 48 Rack End, Standlake, Oxon OX29 7SB

Notes

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

59

Index

Advertisers are in bold

Support and care at home providers 1 to 1 Care

23

A

Crossroads Care (Oxford)

25

D

Isis Court (OSJCT)

A G Palmer House

23

Dashwood 25

Acquire Care Ltd

23

Day and Nightcare Assistance 25

Allied Healthcare - Oxford 23 Amber Healthcare Autumn Years Care

23 23

B

Day and Nightcare Assistance (HO)

25

Day and Nightcare Live-in Care Ltd 25

Bailey Care Services

23

Barnardo’s Sycamore Resource Centre

23

Bluebelles Limited

23

E

Bluebird Care (Cherwell)

23

Earlmont House

25

Bluebird Care (Oxford)

23

Elite Care Agency

25

Bluebird Care (South Oxfordshire)

23

Brownbill Associates Limited 23

C Care Bureau Ltd, The

23

Care Compassion and Conversation Ltd

23

Care Outlook (Oxford)

23

Care with Care

23

Care2Care 23 Caremark (Oxford)

23

Caremark (West Oxfordshire & Cherwell) 23 Caretree Limited

23

Caring Company, The (Oxon) 23

Didcot Self Directed Support Service

25

F Flexicare (Oxford and Abingdon)

25

G Gemini Exclusive Care Ltd Rowood House 25 Golden Services

25

Goldsmith Personnel Limited (Oxfordshire) 25 Greigcare Limited

25

H Henley Care Limited

25

HF Trust - North Oxfordshire DCA 25 HF Trust - Oxon Vale DCA

I

25

27

L Laurel Leaf Support Limited 27 Laurel Tree Care Ltd

27

Life Path Trust Limited

27

Lifecarers Banbury at Bright Yellow Group

27

Lifecarers Witney at Bright Yellow Group 27

M MacIntyre Central England Support 27 Mary Knowles Homecare Partnership, The

27

Mears Care - Oxford

27

MiHomecare Carterton

27

Moorlands Daytime Support 27 Mumby’s Homecare Support Limited

27

My Carer

27

N Nationwide Care Services Ltd (Oxford)

27

Oxfordshire Children Young People & Families 29 Oxon Help at Home

29

P Paterson Health and Social Care

29

Pechiv Care Services

29

PLL Care Services

29

Premier Personal Care Limited 29 Principal Medical Limited Registered Office

29

Q Quality + Care Solutions Limited 29

R Radis Community Care (Oxford) 29 Real Life Options

29

Richmond Village Letcombe Regis DCA

29

Risborough Carers Ltd

29

Royal Mencap Society Oxford Domiciliary Care

31

S

North Cherwell Supported Living Scheme 27

Sarah’s Carers LLP

31

Sevacare - Banbury

31

Nurse Plus & Carer Plus UK Ltd

Shotover View

31

27

O

Slade House (Social Care – Oxon City and South DCA) 31

Cedarwood Care

23

HF Trust - South Oxfordshire & Berks DCA 25

Centurion House

23

Home Helpers Care Limited 27

Olive Tree Services

Charterville Care at Home Limited 25

Home Instead Senior Care (Oxford) 27

Orchard Meadows (OSJCT) 29

Style Acre

31

SureCare Oxfordshire

31

Cherry Care Services Ltd

Home Instead Senior Care Swindon 27

Oxford Aunts

29

Oxford Beaumont DCA

29

V

Home With You Limited

27

Oxford Domiciliary Care

29

Oxford Health NHS Foundation Trust - HQ

29

Oxford House

29

Oxford Private Care

29

25

Cherwell Care Services Limited 25 Chiltern Centre, The

25

Homecomforts 27

Civicare Oxford Ltd

25

Housing & Care 21 Erdington House

Community Voice Ltd Oxfordshire Domiciliary Support) 25 Countywide Caring Ltd Domiciliary Care Office

60

25

27

Housing & Care 21 Stanbridge House

27

Housing & Care 21 Windmill Place

27

Oasis Private Care Limited 29 29

Oxford Supported Living Scheme (The Camden Society) 29

Slade House (Social Care – Oxon West and North DCA) 31

Viking House Short Breaks Service (Midlands Region) 31 VJ Carers Limited

31

W West Oxfordshire Supported Living 31 Westminster Homecare Limited (Oxford)

31

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Advertisers are in bold

Care homes / care homes with nursing

A Abbeycrest Nursing Home 49 Abingdon Court Care Home

53

Acacia Lodge

49

Agnes Court - Care Home with Nursing Physical Disabilities 43 Albany Care Home, The

45

Amber House - Didcot

47

B Banbury Heights Nursing Home

43

Bartlett Close

55

Bayberry Clinic

41

Beech Court Nursing Home Beech Haven

57 55, 57

Bridge House

53

Brookfield 45 Brook House Residential Care Home

47

C Cedar Court Care Home 57 Chervil Cottage Residential Home Cherwood House Care Centre

55 41, 43

Chilterns End Oxfordshire (OSJCT)

47

Cleeve Lodge

47

Close Care Home, The

49

Cotswold, The

57

Coxwell Hall and Mews Nursing Home

53

D

Disabilities Trust - 4 Pages Orchard 47

Hempton Field Care Home

Disabilities Trust - 22 Woodlands Road

Henry Cornish Care Centre (OSJCT) 55, 57

47

E Eastfield House Care Home

49

HF Trust - Milton Heights 51

49

43

Homestead, The

57

Lyndhurst Residential Care Home

49

47

Howard House Project

47

Enstone House

55

Huntercombe Hall Care Home

49

I

41

Iffley Residential and Nursing Home

47

Featherton House

41

Iris Hayter House

51

Ferendune Court

53

Fewcott House Nursing Home

43

Isis House Care & Retirement Centre (OSJCT) 47

Freeland House Nursing Home

57

Islip Road, 27

Glebefields Care Home

43

Glebe House (OSJCT)

41

Godswell Park

43

Gosford House

41

Grange Care Centre, The

53

Grange, The

49

Green Gates Nursing Home

45

Green Pastures Christian Nursing Home

43

H Haven, The

51

Hawthorns 55

41

Longlands (OSJCT)

House 2 Slade House

G

Ley Community Drug Services

41

43

Fairholme House

51

Holt Farm Care Limited

Eden House Residential Home III

43

Leafield Residential Care Home

Longlands 49

43

Fairfield Residential Home

49

HF Trust - No 3 & 4a Milton Heights 51

Eden House Residential Home I

F

Lashbrook House

43

J Jasmine House

55

John Masefield Care Home with Nursing Physical Disabilities 49 Julie Richardson Nursing Home, the 43

K Kirlena House

51

Knowl, The

51

L

M Madley Park House (OSJCT)

55

Manor House Nursing Home

43

Maples, The

49

Marston Court (OSJCT) 45 Meadowcroft (OSJCT) 49 Meadows, The (OSJCT) 49 Meadow View Nursing Home

57

Merryfield House Nursing Home

57

Meylan House

51

Middletown Grange

57

Mill House

57

Mon Choisy

51

N Newland House

55

O

Lady Nuffield Home, The 43

Oaken Holt Nursing and Residential Home

Lake House (OSJCT)

41

Old Prebendal House, The 57

Langford View (OSJCT) 43

Old Station House (OSJCT) 51 Old Vicarage Residential Nursing and Dementia Care Home, The 51

Dimensions 7 Wychwood Close 47

Headington Care Home, The

45

Langston, The

Dimensions Woodview 97 Wantage Road 47

Heathfield House Nursing Home

43

Larkrise Care Centre (OSJCT) 43

57

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

53

61

Index continued

Advertisers are in bold

Care homes / care homes with nursing continued

49

Rosebank Care Home

55

Stirlings (OSJCT)

53

Oxenford House

53

Rush Court

51

St John’s Home

45

Oxford Beaumont

53

S

St Katharine’s House

55

Oxford Respite Service

45

Short Term Breaks - 69 Neithrop Avenue

Orchard House

49

Orchard Lodge

P Piggy Lane, 4

41

Pilgrim Homes - Framland 53 Poplars, The

53

R

Stewart House Care Home 41

41

Short Term Breaks - April Cottage 55

Stowford House Care Home 55

Wardington House Nursing Home

43

T

Watlington and District Care Home

51

Sotwell Hill House

Tower House

49

Ramping Cat Nursing Home

57

Richmond Village Letcombe Regis

St Andrew’s Residential Care Home Limited 45

53

Ridings, The

41

St Anne’s Residential Care Home

41

W 55

57

Spencer Court (OSJCT) 55

55

Wantage Nursing Home

Tall Trees

Southerndown 43

Vale House

St Luke’s Hospital - Oxford 47

Shrublands 55 49

V

Westgate House (OSJCT) 51

Townsend House (OSJCT) 45

Winterbrook Nursing Home

Triangle, The

Woodlands 49

47

U

Y

United Response 61 Adkin Way

Yarnton Residential and Nursing Home

53

51

43

Other advertisers Barchester 44

Helping Hands

Advert inside front cover

Bupa 45

Link Homecare

22

Care Choices Website

My Care My Home

30

Orders of St John Care Trust, The

40

24, 50

Care Select

52

DoCare 24

Promedica24 28

Freedom Care Services

Protection & Investment Ltd

28

GreenSquare 26

Advert inside back cover

Rojene Live-in Care

28

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-910362-47-1 Printed in England.

Ref. No: 4001/Oxfordshire2/0615. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

This publication is available free of charge from Oxfordshire City Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper.

Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.

Senior Sales Executives: Elaine Green, Debbie Feetham. Sales Executives: Steve Howett, Rachel Joseph, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

DGN: 00005/1/v2

Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan.

Published 06/15

Distribution: David Mulry. Photograph credits: Oxfordshire County Council.

Review 06/16

62

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

With prudent planning care fees do not need to be a problem We look to provide you with: A guaranteed income for life The ability to live in the home of your choice No fear that your money will run out The provision for rising care costs Peace of mind for you and your family

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information.

If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Return to: Protection & Investment Ltd Index House, St Georges Lane, Ascot, Berkshire SL5 7ET Authorised and Regulated by the Financial Conduct Authority

Master Practitioner of Symponia and accredited member of the Society of Later Life Advisers (SOLLA)