Shropshire Adult Care and Support Services Directory 2013/14 by Care Choices Ltd

Shropshire Directory 2013/14 Adult Care and Support Services

Carding Mill Valley fresh water stream

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with:

Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud

Making life easier... Whatever the individual circumstances, Coverage Care is making a real difference to the lives of older people by providing a range of care services throughout Shropshire, Telford & Wrekin, all on a not for profit basis Westlands Station Road Wem SY4 5BL 01939 232784

Greenfields Liverpool Road Whitchurch 01743 283200

Woodcroft Croft Way Market Drayton TF9 3UB 01630 657486

New Fairholme Shrewbury Road Oswestry SY11 2RT 01691 684970

Barleyfield House 110 Crowmere Road Shrewsbury SY2 5JJ 01743 355746

Cottage Christian Granville Road Newport TF10 7EQ 01952 825557

WHITCHURCH

ELLESMERE

Barclay Gardens Wellington Road Dorrington TF2 8AB 01952 605321

MARKET DRAYTON WEM

OSWESTRY

Crowmoor House Frith Close Monkmoor Shrewsbury SY2 5XW 01743 235835

NEWPORT SHREWSBURY TELFORD PONTESBURY

Care at Home 3 The Parade Telford TF2 8EQ 01952 608682

IRONBRIDGE MUCH WENLOCK

CHURCH STRETTON BRIDGNORTH BISHOPS CASTLE

Briarfields Raby Crescent Shrewsbury SY3 7JN 01743 353374

CRAVEN ARMS CLUN KNIGHTON

CLEOBURY MORTIMER

Farcroft North Road Wellington TF1 3EU 01952 223447

LUDLOW

Lightmoor View Brick Kiln Bank Telford TF7 5LH 01952 432412

Coton Hill House Berwick Road Shrewsbury SY1 2PG 01743 235788 Stone House Union Street Bishops Castle SY9 5AJ 01588 638487

Chillcott Gardens Bridgnorth Road Telford TF7 4LU 01952 587439

Innage Grange Innage Lane Bridgnorth WV16 4HN 01746 762112

Care at Home Respite Care Care on Call Day Centres Good Neighbour Services Residential Care Dementia Care Nursing Care Learning Disability

Coverage Care Services Ltd Allison House Oxon Business Park Shrewsbury SY3 5HJ Tel: 01743 283200 â&#x20AC;˘ www.coveragecareservices.co.uk

Contents Welcome from Shropshire Council

Paying for care

Regions covered by this Directory

Personalisation

Making it Real in Shropshire

Reablement and independence

Independence assessment Fair Access to Care Services Maximising Independence START (Short Term Assessment and Reablement Team)

7 7 7

Personal Budgets Ways in which a Personal Budget can be managed in Shropshire Direct Payments Individual Service Funds Council-managed account Third party-managed fund General advice about Personal Budgets Self-funding advice What will you have to pay for your care?

30 31 31 31 31 32 32 33

Community-based support

Essential information

Community Action Team Community-based resources The Community Directory for Shropshire, Telford and Wrekin

9 9

This Directoryâ&#x20AC;&#x2122;s helpline

Adult protection, risk management and safeguarding in Shropshire

Comments, compliments and complaints

Community living

How solicitors can help

Support from the NHS Independent home care providers Home care agency checklist Home care providers (listing) Assistive Technology and Telecare Support for family carers Respite care and short stays Intermediate care Sheltered housing Extra Care

13 13 14 17 21 21 22 23 23 23

Out of county care homes

Useful local contacts

Listings

Specialist care

Learning and physical disabilities Dementia care Residential dementia care checklist Mental health End of life care

25 25 26 27 27

Care homes

What is a registered home? Inspection and registration of care services Care home checklist

28 28 29

Alternative formats

Care homes and care homes with nursing by area: North Shropshire

Central Shropshire

South Shropshire

Indices

Home care providers

Care homes/care homes with nursing

Other advertisers

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Shropshire Council.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Shropshire Council Welcome to the 2013/14 Shropshire Care Services Directory which provides information for older people and adults with disabilities about the range of social care services available across the county. Shropshire Council’s Adult Services teams work with people aged over 18, and their families who may need help with their care. This could be because they have

mental health issues, a learning or physical disability, a sensory impairment or because they have become frail and are struggling to continue to live independently and receive support at home or may need to live in a supported environment such as a care home or care home with nursing.

Live Life: Your Way – Transforming Adult Services The transformation (sometimes called ‘personalisation’) of Adult Services is a national programme aimed to shift the balance of power from the local authority, over to the person who requires care and support. The programme will give people who use services more choice and control in who, when, and how they can receive services. In Shropshire we are now looking at the way we deliver services and this will mean some changes in how our services work in the future. Our transformation of Adult Services programme is called ‘Live Life: Your Way’. We are looking at how best to provide information and guidance to everyone who needs extra support in order to offer Personal Budgets to people who meet the eligibility criteria for social care funding. Please see pages 7 and 30 for more information on funding your care and the eligibility criteria we use. The offer of Personal Budgets to older people, and people with disabilities, is via a system called ‘SelfDirected Support’. This means exactly what it says - the person who needs a service can make key decisions about their own support. The process involves having an assessment, and then (if you are eligible) you will be told an indicative amount of money (your Personal Budget) that you can spend on your care and support. The next step is to create a support plan, which lets us see how you plan to spend your budget. Providing your plan comes within the budget, meets your needs and identified outcomes and will help you be safe and well, it should be signed off. If you need further details about this, please look at the website page: www.shropshire.gov.uk/livelifeyourway, or email the ‘Live Life: Your Way’ programme at: livelifeyourway@shropshire.gov.uk, or telephone: 0345 678 9005. The transformation of Adult Services means that lots of people are working in different ways, and in ways that make the systems fair and equitable, discussed further on page 6. We provide a wide range of preventative services described in this Directory including: home care, day care, equipment that can help with mobility and adaptations

to your home. Depending on how you choose to manage your budget, some services can still be provided directly by us and others by private or voluntary organisations. Comprehensive lists of home care providers, care homes and care homes with nursing registered in the county are included in this Directory which has been produced in association with publisher Care Choices. If you are looking for help with making important decisions around your care and support, you can contact the First Point of Contact team, who will refer you to the appropriate advice and assessment social care team. We hope you find this Directory and the internet versions (at www.carechoices.co.uk and www.shropshire.gov.uk) helpful and easy to use. Further information about community care services in Shropshire is available from our website: www.shropshire.gov.uk or by contacting: The First Point of Contact for Adult Services Team on 0345 678 9044 Email: customer.service@shropshire.gov.uk Web: www.shropshire.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Shropshire Partners in Care’s purpose is to support the development of a high quality social care sector in the areas of Shropshire and Telford & Wrekin Information & Advice Networking Opportunities

✆

DBS Checks

Training

Representing the adult social care sector with all key partners

Funding Contact us Tel: 01743 860011 Email: dprice@spic.co.uk Website: www.spic.co.uk

The Care Workforce Development Partnership aim is to facilitate a co-ordinated approach to workforce development whilst at the same time maximising the opportunity to pool resources, knowledge and skills.

Workforce Development

Care

Ladder

the

The Care Ladder brings together people who are seeking employment and Health and Social Care Organisations who are looking to recruit by matching vacancies through location and job title For more information visit www.thecareladder.co.uk

Regions covered by this Directory Home care providers All regions ................................................................................ 17

Care home listings North Shropshire.................................................................. 41 Central Shropshire............................................................... 43 South Shropshire.................................................................. 46

Whitchurch A5

Ellesmere A495

Oswestry A483

A528

Market Drayton

A49 Wem

A53

Shrewsbury M54

A488

Care homes with nursing listings North Shropshire.................................................................. 42 Central Shropshire............................................................... 45 South Shropshire.................................................................. 47

A41

Shifnal A49

Much Wenlock A442 A458

Church Stretton Bishop s Castle A488

Bridgnorth

A489 Craven Arms A49

Ludlow

Contains Ordnance Survey data © Crown copyright and database right 2011.

Visit www.carechoices.co.uk for further assistance with your search for care

Personalisation We are working to give people more choice and control when deciding what support meets their needs. We call this ‘self-directed support’. Self-directed support fits within the government’s ‘personalisation’ agenda. It is an innovative approach to providing social care to older people and adults with learning disabilities, mental health issues, physical disabilities and sensory impairment. Instead of a package of care being organised by us, self-directed support gives individuals more opportunity to identify their own needs and enables them to plan how to meet them. If you feel that you may benefit from some support, you can contact our customer service centre on 0345 678 9044 who will ask you some key questions about your personal details and your circumstances. These questions are the first stage of carrying out an assessment of your needs and enabling you to identify

what support is available in your local community that can help you grow in confidence and enable you to develop and regain your skills for independent living. You will be given advice and guidance on how to access the support services in your local community and will be signposted to these services. If the community resources available to you are not enough to meet your needs then you may be entitled to some funding from us in the form of self-directed support which could be given to you as a Personal Budget. This will enable you to meet your needs and remain safe. Personal Budgets are discussed further on page 30. With support from our Adult Services Team you will develop a support plan that identifies your eligible needs, you will be able to choose what support would be best to meet your needs and this will be regularly reviewed to ensure that we are enabling you to regain your independence and prevent you from losing your skills.

Making it Real in Shropshire We are working to develop Adult Services to give people more choice and control over how they are supported. People have told us they want a wide range of support that is personalised to their needs and enables them to remain independent and active members of their communities for as long as possible. We have signed up to Making it Real (MiR) to help make sure we are improving services in this way. MakingItRealMarkers.qxd

1/10/12

18:37

• Listening to people, especially to what they want to achieve. • Thinking about and speaking to each individual’s family and support staff when planning their support. • Making sure that support is right for each individual’s age, gender, religion, culture, sexuality and disability.

Page 1

MAKING IT REAL Marking progress towards personalised, community based support.

Being part of MiR shows our commitment to: • Making sure people have control over the things they need for their care and support. • Being clear about how support and care is making things better for people. • Including people who use services and carers, and the people that live and work near them, when deciding the best ways to support them in their community and supporting people to meet other people in the area where they live or work. • Making sure all managers support their staff to change the ways they think and work.

• Finding ways to make things work in the right ways for people in their community, not just in the services they use.

• Thinking about a person’s whole life including if they need support to do things or go places. Any council or other organisation that provides social care services can sign up to MiR and use the MiR checklist which has been developed by people using services and their carers, supported by more than 30 national social care organisations. The checklist is a list of statements which outline what people expect if services are personalised. We will work with people receiving services and carers, using the MiR checklist, to see how we are doing, develop an action plan for making services better, which will be shared with the public, and check progress. The Making it Real national website holds more information, and lists the organisations that have signed up. >> Visit www.thinklocalactpersonal.org.uk for more information.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making it Real in Shropshire continued >> Shropshire Council also produces a monthly newsletter which provides updates on their progress on the MiR journey and also information on events and recent case studies. This can be found on the Shropshire Council website: www.shropshire.gov.uk.

Reablement and independence Independence assessment When you, or someone on your behalf, first contacts us about social care, you are likely to be asked some key questions about your personal details and your circumstances. These questions are the first stage of carrying out an assessment of your needs and working out if you are entitled to social care support from us. Working out if someone is eligible for support is done using guidance from the government, called ‘Fair Access to Care Services’ (FACS). More information on FACS can be found below. Before any support from us can be considered we must continue to the next stage of this assessment of

your needs. This is called an ‘independence assessment’ and will look at all areas of your life and consider how effectively your needs are currently met, and whether there are any risks to your health and wellbeing. It may be that your eligible needs can be met through support already available in your local community that you can readily access and this information will be provided following your assessment. People who help or care for you, a relative, partner or friend may also request an assessment for themselves. This is called a ‘carer’s assessment’.

Fair Access to Care Services Regardless of your financial situation you are entitled to information and advice about any care needs you may have. We follow government guidance called ‘Fair Access to Care Services’ (FACS), which has been issued to local authorities across the country. The aim is to make sure all decisions on who receives financial help with care and support are made fairly, openly and consistently. This means each council has to set criteria to make sure help is allocated fairly and to those in greatest need. FACS eligibility criteria is divided into four bands representing the seriousness of the risk to your

independence: ‘critical’, ‘substantial’, ‘moderate’ and ‘low’. Currently you are only eligible for community care services in Shropshire if your needs are assessed as ‘critical’ or ‘substantial’. This ensures that people in the greatest immediate or longer term need will get most help. Some things are not covered by ‘Fair Access to Care Services’ including Blue Badges and disabled facilities grants. For more information about FACS call our First Point of Contact for Adult Services Team on 0345 678 9004, or email customer.service@shropshire.gov.uk

Maximising Independence This is a service which allows you to receive some help on a short term basis so you can retain your independence and remain in your home. Help could include supporting you with skills such as cooking or helping with travel arrangements, avoiding the early intervention of social care services. The service has input from social workers, occupational therapists and the Short Term Assessment and Reablement Team (START).

Visit www.carechoices.co.uk for further assistance with your search for care

The Uplands at Oxon

Multi-award winning Care Home and Day Resource Centre The Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views and the highest standards of Dementia nursing and care for those with long term conditions. • Specialists in end-of-life care, short term respite and rehabilitation and post-operative care. • Highly-trained staff in a family-owned home. • CQC compliant and Gold Standard Framework accredited.

The Uplands Day Resource Centre A new type of service for older people and their families.

For more information, please contact us on

01743 282040 or come and visit us at: The Uplands at Oxon, Clayton Way, Bicton Heath, Shrewsbury SY3 8GA

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Resource Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years. It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of clients. Our Day Resource Centre is open 9am - 6pm Monday to Friday. Full or half day sessions need to be booked in advance. Call 01743 365183.

www.marchescare.co.uk

START (Short Term Assessment and Reablement Team) Older people want to stay in their own homes for as long as possible. To do so they might need some form of support. Our in-house short term assessment and reablement service offers a specialist support service and is called START. This service is aimed at working with people to regain and maximise their independence. START provides a short burst of intensive support which lasts up to two weeks and is then reviewed, extending by a further four weeks where required. During this time START works with the service user setting goals and assessing if there are any on-going care needs. If there are then any on-going needs

the social worker will arrange for this to be provided by an independent home care provider. START is available as part of a care package provided you meet the eligibility criteria following an assessment of your care needs, discussed on page 7. For further information contact our First Point of Contact for the Adult Services Team on 0345 678 9044. Alternatively if you would like to find out about services available in your local area you can use the Community Directory available at: http://search3.openobjects.com/ kb5/shropshire/cd/home.page

Community-based support Community Action Team Shropshire Council’s Community Action Team is a community-enabling service with a diverse range of skills, knowledge and experience to deliver cost-effective grass roots solutions that make the most of community resources, and meet community priorities at a local level. Community Action Officers are located across Shropshire and work very closely with the elected Shropshire Councillors, and Town and Parish Councils to help and support communities to anticipate and understand local priorities, and make the most of the economic, social and environmental challenges that face them, through local activities and action. We have a wide knowledge of local community networks, contacts, etc. Some of the skills also included in the team include: • consultation and community engagement techniques for all ages;

• fund finding; • partnership building; • problem solving; • event organisation; • community planning and development; • action and business planning; • project management; and • social enterprise/community interest company start up advice. If you would like further information, or would like to make contact with the Community Action Team email: communityaction@shropshire.gov.uk or telephone: 01743 253077.

Community-based resources South West Shropshire CasCA – Craven Arms Community Centre (Community arts sports Craven Arms) The building has recently been taken over by the South Shropshire Furniture Scheme. As well as its general use as a community centre, there are three defined aspects to the centre which make it a wonderful asset for the community and give it massive potential: the sports hall; the conference facility and the training/catering kitchen. CasCA is open Monday to Friday from 9am to 10pm. Tel: 01588 672847 Web: http://www.furniturescheme.co.uk/centres/ casca-centre/

Enterprise South West Shropshire, Bishop’s Castle Enterprise House is the headquarters of the Bishop’s Castle and District Lifeline Company Limited and trades under the name Enterprise South West Shropshire. It runs the drop-in IT Centre, the Village Outreach equipment hire project and a number of local regeneration projects. The building houses the Public Library, the Registrar of Births, Marriages and Deaths, an outpost of the South Shropshire Housing Association, Dial-a-Ride and several private offices. Tel: 01588 638038 • Web: www.bishopscastle.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Community-based resources continued South West Shropshire continued Mayfair Community Centre, Church Stretton Mayfair is a Community Centre and healthy living centre. It takes a leading role in the development of a strong, thriving and supportive community. They aim to improve the quality of life for people in the Strettons and the surrounding area. The centre has a number of paid staff, but in addition over 200 local volunteers support the work that is undertaken at the centre. Tel: 01694 722077 Web: www.mayfaircentre.org.uk Rockspring Community Centre, Ludlow Rockspring Community Centre is at the heart of Sandpits Estate, Ludlow. The centre hosts a number of clubs and activities. It runs successful holiday schemes for young people. There is also a host of activities for people of all ages. Their aim

is always to build confidence, encourage friendships and support people in any way to make the most of opportunities. They also offer volunteer work placements and develop skills to help people seek out and secure employment. Every Thursday at the Rockspring Centre there is a drop in between 9.30am and 12.00pm, call in for a cuppa and a chat, take part in free activities and get help with any problems you may be facing. Staff are on hand from the Multi Agency Team, Benefits Adviser, County Training, Community Housing Officer and Credit Union. Basic IT Skills – get help with word processing, emails, file management etc. Thursday lunch is from 12:15pm, £1, all welcome. Tel: 01584 874922 Web: www.furniturescheme.co.uk/centres/ rockspring-community-centre/

South East Shropshire Albrighton Red House and Village Hall - a range of services is provided and serves as an information point for the community and visitors. Alveley Chapel - café and meeting space with a range of training and community support services. Bridgnorth Low Town Community Hall - provides space for a range of community groups including an over-50s club and a photographic society.

training, business support, the library, advice and also surgeries for services and councillors. Highley The Severn Centre is a community hub incorporating a leisure centre, library, community café and a range of local groups and services. Much Wenlock Library - information point and leisure centre. Shifnal Village Hall - a range of services is provided and serves as an information point.

No 7 West Castle Street and Bridgnorth Baptist Church provide a range of community activities and houses the Bridgnorth Foodbank. Parish Rooms Community Hub - features a training suite providing support to the community. St James Church Hall - this is a community building providing a large room as well as two small training/meeting rooms. The Hall houses a range of community activities and localitybased support for the community. Currently the Hall is developing options for partnership delivery. St Leonard’s Hall - similar to St James Church Hall but in High Town. Cleobury Mortimer Cleobury Country Centre is a hub of activity for a range of services to the community and businesses including

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Shropshire Beechtree Community Centre Beechtree Community Centre is a healthy living centre offering a friendly environment for local people and aims to: • involve everybody; • promote health; • provide a range of activities for physical and mental wellbeing; • provide a comfortable environment and a base for other local services; • offer short and 1-2-1 IT sessions and courses; and • support a variety of counselling services. Beechtree Community Centre, Hospital Site, Claypit Street, Whitchurch, Shropshire SY13 1NT Telephone: 01948 666612 • Email: info@btcc.org.uk Llanymynech Community Enterprise Centre, Llanymynech The centre hosts a number of clubs and activities for yoga, a walking group and a youth club. The main hall

seats up to 200 people and is suitable for larger meetings, wedding receptions, fundraising events etc. The outside area is connected to playing fields which host a regular football and tennis club and a small skate park facility. Nearby you can also enjoy the Llanymynech Heritage Site open all year round free of charge. Station Road, Llanymynech SY22 6EE Web: http://llanymynech.btck.co.uk Raven House Market Drayton A facility run by Shropshire Council. Provides advice and information to the local community, including those with disabilities and carers. Information available on a broad range of areas, including financial and housing advice, help with benefits, etc. Raven House, 129 Cheshire Street, Market Drayton, Shropshire TF9 3AH Telephone: 01630 695200 Open: Wednesdays 10am - 3pm (appointments only)

The Community Directory for Shropshire, Telford and Wrekin The Shropshire Council Community Directory is home to a comprehensive, up to date database of county-wide information on nearly 3000 community groups, clubs, societies and organisations. It is searchable by postcode and by category and is a quick and easy way to find

details of support and opportunities which meet your needs and allow you to maintain your independence. For a comprehensive list of useful local contacts please see page

Visit www.carechoices.co.uk for further assistance with your search for care

Live-in Care from £675 per week

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info

Bridge House has given me the confidence for a new approach to life, with having everything under one roof and a wonderful team of staff. Telephone: 01952 676 953 • www.bridgehousecare.co.uk Award winning day centre and retreat, established as a centre for excellence. Clients receive individually tailored support in all aspects including our knowledge and expertise in alternative and holistic therapies. We believe we are the only day centre in the region with: • 100% attendance by clients. • 100% track record of clients completing their agreed schedule of care. • Only full time staff - who really care, all of whom have been with us many years. • Accreditation from two health authorities. • Investors in People. Bridge House Day Care Bridge House, Wappenshall,Telford TF6 6DE

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Community living Support from the NHS NHS Continuing Healthcare is arranged and funded by the NHS, where it has been assessed that an individual’s primary need is a health need. It can be provided in any setting. In a person’s own home, it means that the NHS funds all the care that is required to meet their assessed health needs. In care homes, it means that the NHS also makes a contract with the care home and pays the full fees for the person’s accommodation as well as their care. For further information call the Continuing Healthcare Team, Shropshire Primary Care Trust on 01743 277531. NHS Continuing Healthcare is provided if you have extensive healthcare needs. The cost will be covered by the NHS. Continuing Care is a package of care that involves services and funding from both the NHS and the

Department of Community Services. You can ask for an assessment by health and social care professionals if you think you may be eligible for either NHS Continuing Healthcare or Continuing Care. They will visit you to identify and prioritise your needs and the assessment will be used to decide what services will be provided, where and who funds them. Regular reviews will monitor your care needs and if they change, your care and/or funding arrangements will change to meet them. You can pick up a leaflet about Continuing Care from your GP or hospital. Further information is available on the Department of Health website: www.dh.gov.uk – type ‘continuing care’ into the search box.

Independent home care providers Care in your own home is often referred to as either ‘domiciliary’ or ‘home care’. Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to everyone whether they are elderly and frail, convalescing, have a physical or learning disability, or have dementia. The range of care available is varied and each client should be involved, and agree, with the care provider, a care plan, which states their needs and the expected outcomes. Domiciliary care is usually arranged in a manner dependent upon needs: Low level domiciliary care – this may be to assist with household chores such as shopping, cleaning and assistance with food preparation. It may also involve a carer accompanying clients on trips out and even holidays. Calls from carers can be flexible and assistance can be given for as little as 15 minutes or when the client needs. Medium level domiciliary care – in addition to low level care this will normally involve personal care (assistance with washing, dressing etc.), and/or one carer to assist with mobility. Clients may wish to have a carer sleep in their home overnight for security and reassurance. High level care – this involves visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training for the health needs of a client. Live-in care – a carer lives in the client’s home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for the client’s main carer or a permanent arrangement to suit the client’s needs. 24 hour care – this is required when the client needs assistance or monitoring through the day and night; it differs from live-in

advertorial care in that carers work on a roster to ensure that a carer is on duty and awake both day and night. Some agencies are also registered as Nurses’ Agencies, meaning they can provide registered nurses if needed. All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all carers have been vetted by the Disclosure and Barring Service, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Ask the service provider to show evidence that the carers they introduce are indeed compliant with the legislation, and check their latest CQC report at www.cqc.org.uk or call the CQC on 03000 616161. More information on the CQC can be found on page 28. Paying for home care Domiciliary care for social needs may be funded in part or whole by the local authority, or alternatively private arrangements can be made with service providers. The majority of social services funded care is contracted out to private companies, rather than the internal local authority service. Fees for services vary, a good service provider will be able to give you a detailed cost breakdown prior to the commencement of any service. Most service providers will accept clients who pay using Direct Payments (discussed further on page 31). You will still need to have an assessment of your needs, and if you are eligible, you can decide whether you would prefer to arrange the services yourself. If you do not meet your council’s eligibility criteria, you must organise your own care as a ‘self-funder’. Listings of home care providers start on page 17. See page 32 for advice on selffunding your care. With thanks to The Care Bureau Tel: 01926 427423

Visit www.carechoices.co.uk for further assistance with your search for care

Home care agency checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Adult Services, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Adult Services. People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency.

agency 1 ....................................................................................................................................................

£ ............... p/h

agency 2 ....................................................................................................................................................

£ ............... p/h

agency 3 ....................................................................................................................................................

£ ............... p/h

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How can you contact the agency in an emergency or outside office hours?

• How long has the agency been operating? 1

• How hard or easy would it be to make a complaint and how are things then put right? 1

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3

Notes

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. • If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

Carers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. • You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. • Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Notes

Paying • If your care needs do not meet Health & Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Notes

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care in your own home

” e i c v r S e d n e o i “ Good Old - Fa sh

Your care plan will be tailor-made for you High quality care from 15 mins to 3 hours or more Full, live-in care service available Dependable programmed visits They are the best care agency in Shrewsbury, in All staff are fully trained, my opinion. The carers arrive on time, stay for the police-checked & supervised full allocated time and are always clean, smart and We help you maintain your professional. Bluebird Care independence are very approachable and

• Help with getting up and going to bed • Housekeeping • Mobility • Personal care • Respite • Help to appointments

Call us for a no-obligation chat and assessment of your care needs Bluebird Care Shropshire, 3 The Parade, Lansdowne Road, Bayston Hill, Shrewsbury, SY3 0HT

01743 874 343 01691 749 128 01694 259 065

bluebirdcareshropshire @careShropshire

www.bluebirdcare.co.uk/shropshire w w w. b l u e b i r d c a r e . c o . u k / s h r o p s h i r e

are always willing to help. I would highly recommend Bluebird Care. ~ Suzanne M.

Quality Care E: info@brocktoncareltd.co.uk

www. brocktoncareltd.co.uk Brockton Care Ltd is a family run business, established to provide better home care services. We enable people to stay in their own homes, by working with families and clients to give a professional level of quality care. We offer help with personal care, mobility issues, help with getting up in the morning and going to bed, domestic duties, medication and shopping.

Call us on 01952

222555 / 07792 948949

Whatever your requirements we can help you stay in your own home with as little or as much support as you may need. We can also provide the following specialised services: • Learning Disabilities • Mental Health • Dementia • Autism • Sleep on or wake night service • Challenging Behaviours • Palliative Care • Peg Feed • HIV Service • Catheter Care.

Instead Shrewsbury, Ludlow Oswestry partt of a national Home Inst ead in Shr ewsbury, Ludlo w and Os westry is par rapidly building UK’ss leadin leading care organisation ra pidly b uilding a rreputation eputation as one of the UK’ g car e allowing people continue living own companies allo wing older pe ople tto o contin ue livin g in their o wn homes.

01743 387650

Suite Suite 4 Leat Leaton on FForest orest Offices, Leat Leaton on Knolls, Shr Shrewsbury, ewsbury, SY4 3HX

www.homeinstead.co.uk/shrewsburyludlowandoswestry www w.homeinstead.co.uk/shrewsburyludlowandoswestry

The Office, Bolas Road, Ercall Health, near Newport, TF6 6PN

Choosing the right care can be a daunting prospect. With so much choice, how can you be sure you’re making the right decision?

www.battlefieldhealthcare.co.uk We have a dedicated and highly trained team of nurses and carers that can support you in your own home, whatever your circumstance. All our care is tailored to the individual, so for an informal chat about your requirements, please get in touch on 01743 443 076 and we will be happy to talk about how we can help. Or send an email to info@battlefieldhealthcare.co.uk and we can get back to you at a time that’s convenient for you.

“I set up Battlefield Healthcare because I want to provide a better care service – one that’s focussed on putting people first.” - Lisa Giles, Director, Battlefield Healthcare.

Battlefield Healthcare Building 2, Charlesworth Court, Knights Way, Battlefield Enterprise Park, Shrewsbury SY1 3AB Telephone: 01743 443076 • Fax: 01743 600588 • Email: info@battlefieldhealthcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers ABBEY CARE DiRECT LTD Shrewsbury Tel: 01743 233832 SPIC

OP D PD MH SI YA

DiAMoND LiFE HEALTHCARE LiMiTED Ludlow Tel: 01584 872233 SPIC OP D PD MH SI

ALLCARE SHRoPSHiRE LTD Shrewsbury Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD

DoMiCiLiARY SERviCE ADELPHi CARE SERviCES Shrewsbury Tel: 01743 465299 SPIC PD LDA YA

ALLENBY DouGLAS LTD Oswestry Tel: 01691 650067 SPIC OP D PD LDA MH SI YA AD

DRAYToN HoME CARE SERviCES Market Drayton Tel: 01630 653871

OP D PD MH SI

ALLiED HEALTHCARE Shrewsbury Tel: 01743 245848 SPIC

GADLAS HALL NuRSiNG HoME Dudleston Heath Tel: 01691 690281

OP D PD MH SI

OP D PD LDA MH SI YA AD

ANCHoRAGE CARE GRouP Shrewbury Tel: 01743 874874 SPIC ANGEL HoME CARE Wolverhampton Tel: 07718 628757

OP D PD MH SI YA

OP D LDA SI YA

BATTLEFiELD HEALTHCARE LTD Shrewsbury Advert page 16 Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD BLuEBiRD CARE Shrewsbury Tel: 01743 874343 SPIC

Advert page 15 OP D PD SI YA

BRiDGNoRTH HoME CARE Co-oPERATivE Bridgnorth Tel: 01746 762559 SPIC OP D PD SI BRoWN CLEE DoMiCiLiARY CARE AGENCY Bridgnorth Tel: 01746 787684 SPIC OP D PD SI BRoCkToN CARE LTD Telford Tel: 01952 222555 SPIC CARE AT HoME Ludlow Tel: 01584 878181 SPIC

Advert page 16 OP YA

OP D PD LDA SI YA

CARE oF ExCELLENCE LTD Ludlow Tel: 01584 879517 SPIC

OP D MH

HEADWAY SHRoPSHiRE Shrewsbury Tel: 01743 365271 SPIC

OP PD YA

HEALTH CARE SuPPoRT SERviCES Shawbury Tel: 01939 251342 HENGoED PARk Oswestry Tel: 01691 650454 SPIC

Advert page 42 OP D PD MH YA AD

HoLCoMBE HouSE Ludlow Tel: 01584 877166

PD LDA SI YA

HoME iNSTEAD SENioR CARE - Shrewsbury, Ludlow and Oswestry Advert page 16 Tel: 01743 387650 SPIC OP D PD LDA MH SI YA JANE BoWEN NuRSiNG SERviCES LiMiTED Bellstone Tel: 01743 245660 SPIC OP D PD LDA MH SI YA AD Jk CARiNG FoR You Bridgnorth Tel: 01746 862422 SPIC

OP D PD MH SI YA

LA PETiTE CoNCiERGE LiMiTED Shifnal Tel: 01952 463301 SPIC LADY FoRESTER CENTRE Broseley Tel: 01952 884539 SPIC

OP D PD SI Advert page 44 OP PD

CLAREMoNT CARE PARTNERS LiMiTED Market Drayton Advert inside back cover Tel: 01630 656846 SPIC OP D

LEABRook LoDGE LiMiTED Gobowen Tel: 01691 671555

CovERAGE CARE DCA Telford Tel: 01952 608682 SPIC

LETTERSHANNER Bridgnorth Tel: 01746 767770 SPIC

Advert inside front cover OP D

OP D PD

OP PD SI

OP D PD LDA MH SI YA AD

Service user OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 5

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Putting People First www.salopiancare.co.uk

Salopian Care is a provider of quality Care services to people living in their

own homes in North Shropshire: Market Drayton, Wem, Whitchurch, Shawbury and surrounding areas. Our aim is to promote independence and provide support allowing people to live full and rewarding lives. We place the welfare of people first, treating them with respect and dignity and believe in the importance of relationships between those we provide for and the staff we employ. We only use staff with good interpersonal skills, and actively help them progress further with skills development and support. Services recognise individual needs and may include personal care, escorted trips and domestic duties. Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing needs. We currently have employment opportunities. We give all our staff fair rates of pay and on-going training.

Salopian Care Ltd. 2 Cheshire Street, Market Drayton, Shropshire Call Amy or Carol on 01630 658222 to discuss your individual care needs.

Check:

Telephone number

Address

Contact

Text

Name: ............................................................................ Date: ..................................... Signature: ...................................................................... Position: ............................... Terms and conditions • If this proof sheet is not returned by this date we reserve the right to publish this version of your advert and we will not be responsible for any errors or omissions. • Alterations requested AFTER a proof has been signed off will incur a small charge. • Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colour proof. The final published picture may show slight colour variation from the proof.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued LONGBOW PROFESSIONAL CENTRE Advert page 24 Shrewsbury Tel: 01743 272880 SPIC PD LDA MH SI YA

RADIS COMMUNITY CARE Shrewsbury Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD

MACINTYRE CARE SHROPS HEREFS AND POWYS SUPPORTED LIVING Shrewsbury Tel: 01743 364210 LDA

READYCARE Whitchurch Tel: 08448 707204

MEADOW BROOK Shrewsbury Tel: 01743 791975

SALOPIAN CARE Market Drayton Tel: 01630 658222 SPIC

LDA

MRL HEALTHCARE SHREWSBURY Shrewsbury Tel: 01743 453204 SPIC OP D PD LDA MH SI YA AD NEW DAWN CARE AGENCY (T.A. VILLAGE CARE AGENCY) Onibury Tel: 01584 856586 SPIC

OP D Advert page 18 OP D PD LDA SI

SHORT NOTICE CARE SERVICES LTD Whitchurch Advert page 20 Tel: 01948 663246 SPIC OP D PD MH YA

OP D PD LDA SI

SHREWSBURY HOME CARE SERVICES Shrewsbury Tel: 01743 365200 SPIC OP D PD LDA MH YA

NIGHTINGALES PRIVATE NURSING AGENCY Hodnet Tel: 01630 685750 OP SI YA

SOVEREIGN DOMICILIARY CARE SERVICES Tenbury Wells Tel: 01584 811141 SPIC OP D PD SI YA

NORTH SHROPSHIRE HOMECARE Whitchurch Tel: 01948 840021 SPIC OP D PD LDA MH SI YA

START Shrewsbury Tel: 01743 251541

NURSE PLUS & CARER PLUS UK LTD Shrewsbury OP D PD LDA MH SI YA AD Tel: 01743 442787

SURECARE SHROPSHIRE LTD Merrington Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD

OPTUA UK WEST MIDLANDS Shrewsbury Tel: 01743 357885 SPIC

OP LDA MH SI YA AD

SWIIS CARE AND SPECIALIST SUPPORT SERVICES Shrewsbury Tel: 01743 243243 OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

TAILORED CARE LIMITED Albrighton Tel: 01743 443892 SPIC OP D PD LDA MH SI YA AD

OSWESTRY CARE LIMITED Oswestry Tel: 01691 671798 SPIC PRECISION CARE SERVICES Ellesmere Tel: 07772 661870 SPIC

OP D PD LDA MH SI YA

YORK HOUSE Bayston Hill Tel: 01743 874885 SPIC

OP D PD LDA MH SI YA AD

PRESTIGE NURSING LIMITED Shrewsbury Tel: 01743 357799 OP D PD LDA MH SI YA AD PRIMROSE PARK LIMITED Broseley Tel: 01952 885800 OP D PD LDA MH SI YA AD QUALITY HOME CARE LIMITED Albrighton Tel: 01902 376904 RADFIELD HOME CARE LTD Shrewsbury Tel: 01743 245555 SPIC

OP D PD MH SI YA Advert page 18 OP D PD LDA MH SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 5

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We offer more than care and support, whatever your needs we can help. • Outreach Mental health support - person centre and tailored made, allowing you to achieve your goals and aspirations.

• Outreach support - for adults with Learning difficulties Aspergers, Autism

Trident Reach is an established provider of support services in Shropshire. We have dedicated experienced staff who work with you in a mobile and flexible way meaning you are always in control. For more information on the services we provide please call us on:

• Home Care - a holistic approach respecting people as

unique individuals delivering tailor made packages including but not limited to, personal care, managing finances, developing life skills, cooking, cleaning, laundry, accessing education and leisure activities, maintaining and forging relationships.

We also offer Independent Living flats, a Mental Health Crisis support house, Residential Care and Respite for adults with physical and learning disabilities as well as Volunteering opportunities to gain new skills and meet new people.

Why not make a difference to someone’s life and become a valued member of our shropshire team?

01743 355715 www.reachthecharity.org.uk or email shropshire@reachthecharity.org.uk Twitter: @reach the charity YouTube: www.youtube.com Facebook: ‘’Trident Reach the Charity’’ Trident Reach, Canon Court North, Abbey Lawns, Shrewsbury SY2 5DE Regulated by the Care Quality Commission Charity Number 1129187

Short Notice care Service

tel: 01948 663246

Care in your home and supported living assistance with all aspects of Personal care: • Shopping calls • Domestic calls • Support Work - Male support worker available • Day sits to give family or main carers a rest

Specialist services include: • Dementia • Mental health conditions

our aim is to give whatever support is needed for people to remain in their own home.

• Physical Disabilities

areas covered: Whitchurch, Wem and surrounding areas, Shawbury, clwyd borders and cheshire borders.

For all enquiries please contact either 01948 663246 or email carole.digby@short-notice.co.uk

Short Notice care Services - 55 Green end, Whitchurch, Shropshire, SY13 1aJ

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Assistive Technology and Telecare Put simply, ‘Assistive Technology’ is any piece of equipment which can help someone stay as independent as possible and lead a fulfilling life. This can range from those clever but simple devices which help with daily living tasks, to the more technologically advanced equipment which alerts support networks for you if it detects a problem at your home. This kind of technology, known as ‘Telecare’, has been launched in Shropshire and already some people are benefitting from having it installed. It can make a huge difference to vulnerable people’s lives, giving them the confidence to try things independently, secure in the knowledge that they can get support if needed. It can also be highly beneficial to those who act as carers for loved ones giving them more time and space to pursue their interests because they know that if it’s needed then the support is in place - 24 hours a day, 7 days a week - to help their loved ones. Telecare uses a range of simple sensors matched to your personal needs which can help you to continue to live as independently and safely as possible. These are usually linked to a lifeline (a kind of telephone) which will pick up on the sensor’s alert. For example if they detect you have fallen over, the lifeline picks up on this and alerts support who can communicate with you directly in your home. This avoids the risk of someone falling and being left on the floor all night, cold and in pain. Telecare could be part of a support plan to assist with things you worry about. It can help get support when a person leaves the property at an inappropriate time, like the early hours of the morning. Or it can react to situations such as epileptic seizures or fire, where you need help from family, carers or the emergency services. Some more examples of how Telecare can be used include: • Telecare can remind you to take medication;

• Telecare can raise an alert that the cooker hob has been left on; • Telecare can detect gas leaks from the cooker/fire and raise an alert; • Telecare can provide early warning of a sink or bath overflowing; • Telecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency; • Telecare can give people space and time on their own, instead of being checked up on just in case something has happened. The Telecare support available is made up of trained operators. Often they are retired police and health workers who will be speaking to you through the speaker on the lifeline. They will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services. Alternatively, you could choose to have calls made directly to your chosen emergency contact. To find out about Telecare and other forms of Assistive Technology you can visit the Council website www.shropshire.gov.uk

Support for family carers Carers contribute an enormous amount to our communities by providing help and support to people who could not manage without this care. Shropshire Council works to support carers in two important ways: offering care and support to the people they care for, and offering direct support to the carer in their caring role. A family carer is entitled to an assessment of their own needs – this is called a ‘carer’s assessment’. Carer’s assessment This is the carer’s opportunity to tell us about the things that could make caring easier and support them to continue caring.

A carer can have an assessment even if the person they care for does not wish to be assessed for community care services themselves. The assessment can take place in a number of different ways to suit you: in confidence and away from the person you care for, alongside an assessment of the person you care for, in your own home, at the social work offices or even over the telephone. To receive a carer’s assessment please contact us via the details on page 22. Alternatively if the person being cared for is in hospital, hospital staff can arrange for an assessment before the person is likely to be discharged. >>

Visit www.carechoices.co.uk for further assistance with your search for care

Support for family carers continued >> To be eligible for a carer’s assessment a carer must: • care for an adult who is either frail, living with an illness or physical disability or has a sensory impairment; • care for a person who is living at home in Shropshire; and • provide regular and substantial care. What help can a carer get? There are a number of ways we offer support to family carers to ensure that they are able to look after their own health and wellbeing. Support can include: • access to training and workshops; • respite services so that the carer can take a break from caring; • Carers’ Emergency Respite Scheme; • leisure opportunities; • returning to, or remaining in work; and • practical help through home care services or equipment. Where can i get more information? For more information about the support available to carers and how to get an assessment call our First Point of Contact for Adult Services Team: 0345 678 9044 or visit our website: www.shropshire.gov.uk and you

can search our extensive database of community based support in the Community Directory and the carers pages in the Adult Services section. Where else can you get help? The Carers Support Team at the Rural Community Council of Shropshire offer a wide range of help and support to carers, including advice, support groups, a carers support telephone line, drop-in sessions and training. Visit their website: www.shropshire-rcc.org.uk Telephone: 01743 360641

Respite care and short stays Short breaks can provide respite for the carer as well as a break for the cared-for person. This might involve someone coming to your own home, a stay in residential accommodation or a supported holiday away. The best option for you will depend on your needs, the urgency of the situation and personal choices. This could be included in the carer’s support plan or the support plan of the person who requires services. A Carers Emergency Respite Scheme aims to provide

peace of mind to carers through home-based care at short notice. Care can be provided for up to 72 hours. The scheme enables someone to remain safely in their own home until the emergency is over or other care arrangements can be made. Please contact the First Point of Contact for Adult Services Team on 0345 678 9044 for further information and to register on the scheme.

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Intermediate care Intermediate care differs from respite care. While respite care provides full-time care on a temporary basis, immediate care is designed to rehabilitate you and enable you to manage by yourself. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a single care home in Shropshire and is usually limited to a maximum of two weeks. Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible. The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home. Ask your care manager for further details or call the First Point of Contact for Adult Services Team on 0345 678 9044 for further information.

Sheltered housing Sheltered housing is a practical step if you would like more security and companionship but donâ&#x20AC;&#x2122;t need to move into a care home and is usually provided by housing associations across the region. In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or non-resident

manager who provides support, advice and a link to services for older people. After your needs have been assessed, you will still be able to receive care in the scheme if required. Sheltered housing is available to rent or buy and is usually provided by local councils or non-profit-making housing associations. Further information can be found on the website www.housingcare.org, run by the Elderly Accommodation Counsel which specialises in retirement property.

Extra Care Extra Care covers a range of specialist housing models. It incorporates particular design features and has key guiding principles. Extra Care housing can be owned, rented, partowned and part-rented and leased. Some developments mix types of tenures. Extra Care includes private accommodation, e.g. a bungalow or flat, with access to domestic support, meals, recreational facilities and nursing care where necessary. Extra Care housing provides a flexible approach to care with security and 24hour support from Social and Health Care Teams. Call the First Point of Contact for Adult Services Team on 0345 678 9044 for further information and useful local contacts.

Visit www.carechoices.co.uk for further assistance with your search for care

Whitchurch

LOCAL + RELIABLE + EXPERIENCED

Bridgnorth

Do you need extra support to look after yourself and stay healthy?

Market Drayton Shrewsbury

Maybe you need that support to get out and about, find out what’s happening in your local community, have fun, find work or a college place?

Oswestry Wem Telford Ironbridge Much Wenlock Bayston Hill Church Stretton Ludlow Ellesmere Newport

Wellington Shifnal Craven Arms Madeley Albrighton Broseley

Since 1994 Bethphage has been supporting adults with learning and physical disabilities to get the most out of life. We are a Shrewsbury based charity that really believes in putting our values into action through person centred approaches that give control and choice to people who use our services. If you are looking for support for yourself or you are a family carer looking for extra help give Bethphage a call on:

01743 272 880 – Head Office (Stef or Pauline) 01952 457 382 – Shrewsbury,Telford, South Shropshire (Clare or Richard) 01948 804 901 – North Shropshire (Suzi, Jenny or Ian)

www.bethphage.co.uk Reg Charity No. 1046225

Specialist care Learning and physical disabilities With Personal Budgets, everyone will go through the same format of assessment, regardless of whether you have a physical or learning disability, mental health issues, or whether you are an older person who requires additional care and support. Services are always designed around people and reflect the needs of those who use the service, their families and carers. We aim to ensure people with disabilities have access to the same community facilities as everyone else. We are working closely with other areas of the community to strengthen community links. We offer residential, supported living and day opportunities as well as work experience, training and employment opportunities. A care manager will carry out the assessment (as described on page 7) with you, and your carer (if appropriate). You will then wait to find out what your indicative Personal Budget will be, and then proceed to develop a Support Plan to meet your identified needs and outcomes. Help will be available from the voluntary sector to complete your Support Plan.

Supporting people with complex needs 20 years experience of providing specialist care to adults with: • Learning & Physical Disabilities • Visual & Sensory Impairment Challenging Behaviour • Acquired Brain Injuries We can provide a variety of care packages tailored to meet your individual needs. Please contact Mel Townsend on 01584 877166 to discuss how we can help you.

Vision Homes Association

Trigate, 210-222 Hagley Road, West, Oldbury B68 0NP Tel : 0121 434 4644 • www.visionhomes.org.uk

Your Support Plan could include future accommodation needs, employment, respite and help to support people to remain in their own homes. Carers are offered an assessment in their own right and support services can also be provided to help meet their identified needs as a carer. A guide to Learning Disability Services and Physical Disability Services is available for download at www.shropshire.gov.uk.

Dementia care Usually, the initial point of contact to access care services is either via your GP (for health care solutions) or your local Adult Services office (for most other services). Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether treatment is possible. Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care. Support in the community As it can be best for the person with dementia to remain living in their own home for as long as possible (as opposed to going into residential care), a range of community care services is available to facilitate this, including the ‘Maximising Independence’ model, as mentioned on page 7. Following your assessment, your Support Plan would help to identify the right level of support that you need. This could include help with cooking meals, home care, advice on equipment day centres, and many other options. These services can be provided directly by registered providers to those who do not require our financial help,

however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not we assist with the funding of your service. Residential dementia care If the time comes when remaining at home with support is no longer viable, you may wish to consider the option of residential care. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist

Things to look for in care homes and care homes with nursing specialising in dementia. residents The best indication of a good home is that the residents appear happy and responsive.



•

Which doctor or doctors can residents see?

•

Can a relative stay overnight if a resident is unwell?

•

What happens if residents need help with taking medication?

•

Are changes in medication discussed with the family carers?

•

Are residents involved in activities or chatting?

•

Are residents clean comfortably dressed?

•

Do they seem alert and interested?

•

Do they talk to you as you walk round?

visitors

•

Are they encouraged to do as much for themselves as they can? Can you see any examples of this?

You will want to make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged.

access



If the person with dementia needs or is likely to need equipment or adaptations you may want to check whether: •

The corridors and toilets are wide enough for a walking frame or wheelchair.

•

There are suitably adapted toilets and baths.

•

There are ramps or a lift.

•

There is adequate signage and cues for different parts of the home such as dining room and bathroom.

Bedrooms You may want to find out whether the person with dementia can have a single room and whether: •

The bedrooms are bright and pleasant.

•

Residents can go to their rooms when they wish to be alone.

•

Residents are able to keep pets in their room or in other areas of the home.

•

Getting to the toilet in time can sometimes be a problem as dementia progresses.

•

Are visitors encouraged to take residents out or join them for a meal?

•

Are children made to feel at home?

•

Are relatives involved in care planning and the general life of the home?



•

Are there opportunities for residents to help staff with small tasks if they wish?

•

Are the activities individualised and peoples’ likes/dislikes recorded in care plans?

•

Are activities available each day?

•

Are residents left to sit in front of the TV?

•

Are reminiscence activities available?

•

Are residents able to compile memory boxes?

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.



•

Do they have any training and experience in dementia care?

•

Do they make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing?

•

Are there enough toilets within easy reach of the bedrooms and living areas?

•

Do they know about residents’ backgrounds, habits and interests?

•

Are staff trained to spot the signs when someone needs to go to the toilet?

•

Will the person with dementia have a member of staff particularly responsible for their care?

•

Are staff cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

•

Is there a member of staff you can talk to about your own worries about the person with dementia?

living areas Look to see whether chairs are arranged in groups to encourage talking rather than placed in a circle round the outside of the room. • • •



Manager/head of home •

Does the manager have a friendly manner with staff and residents?

•

Is there more than one room where residents can sit or where they can be quiet or see visitors?

Do they answer your questions openly and seem to understand your concerns?

•

Do they have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

•

Is there a full assessment at home before a resident is admitted?

•

Does each resident have a care plan and are their needs regularly reviewed?

Is there a garden where residents can walk safely?



You will want to know what happens if residents are unwell or need medication.



A manager who is caring as well as efficient can make all the difference to a home.

Is there a TV or radio left on when no one is watching or listening?

Health



Residents should be stimulated without feeling stressed.

Staff respect the right to privacy and knock on bedroom doors.

toilets

Are visitors welcomed at any time?

activities

Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

•



This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Mental health Services for people with mental health issues are usually accessed via the Community Mental Health Team (CMHTs) which are based on GP practice areas. An assessment of your needs will be done by a member of staff working in the Community Mental Health Team, usually a nurse, social worker or occupational therapist, this should be similar to the

assessment process as described on page 7. You will then develop a Support Plan, as described above. To find out where your nearest social care team is, please call the First Point of Contact for Adult Services Team on 0345 678 9044 or email: customer.service@shropshire. gov.uk

End of life care If you are approaching the end of life, or are the relative or carer of someone who is dying, you may find it useful to have some information about what to expect, some support to help you through this difficult time, and access to some practical tools. The initial point of contact for services and support is through your GP. Hospices are another very useful provider of services and support. They provide in-patient care, day services and Hospice at Home services. The main provider of care in Shropshire is the Severn Hospice, based in Shrewsbury and Telford. If you live in the south-east of the county you may also wish to consider accessing the Compton Hospice in Wolverhampton. Severn Hospice services - 01743 236565 (Shrewsbury) and 01952 221350 (Telford) http://severnhospice.org. uk/patients-carers/ Compton Hospice services - 0845 2255497 www.compton-hospice.org.uk/services/ The NHS Choices website gives a good overview of the issues that should be considered by people approaching the end of life and for carers and relatives. NHS Choices – for people approaching the end of life - www.nhs.uk/planners/end-of-life-care/pages/endof-life-care.aspx NHS Choices - end of life issues for carers www.nhs.uk/ carersdirect/guide/bereavement/pages/overview.aspx The Dying Matters Coalition website has lots of information to help you, such as how to talk to loved ones, how to get your affairs in order and dealing with

bereavement. These can all be viewed and downloaded from the ‘resources’ section of the website. Dying Matters leaflets - www.dyingmatters.org/ page/promotional-leaflets You should consider having a Preferred Priorities of Care document. This is for anyone who wishes to plan for their future end of life care. It gives you an opportunity to think about, talk about and write down your preferences and wishes. Preferred Priorities of Care document www.endoflifecareforadults.nhs.uk/tools/core-tools/ preferredprioritiesforcare You may wish to consider an Advance Decisions to Refuse Treatment (formerly Living Will). This is a decision that can be made in order to refuse a specific medical treatment in whatever circumstances that are stated. It will come into effect when the individual has lost capacity to give or refuse consent for treatment. An advance decision is written by the individual, often with support from professionals, relatives or carers. Advance Decisions to Refuse Treatment support sheet - www.endoflifecareforadults.nhs.uk/assets/ downloads/supportsheet4_1.pdf If you need some support or help after someone has died, Cruse Bereavement Care maintain a daytime helpline as well as producing useful information leaflets. Cruse Bereavement Care - 0845 606 6812 www.crusebereavementcare.org.uk/Shropshire/ resources.html

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes What is a registered home? Fundamentally, there are two types of residential care home: homes offering personal care only, and homes offering ‘care with nursing’. Following your assessment, your care manager can advise you on the different options that may be appropriate for you. Personal care only This type of home (commonly referred to as a ‘residential home’) will suit you if you are reasonably active but require help with tasks such as bathing, eating, dressing and moving about. District nurses visit to handle any nursing needs. It may be worth considering what your future needs may be – will the home be able to meet them in a few years’ time? Take along the care homes checklist on page 29 to prompt any questions you will have for the manager.

Care home with nursing This kind of home is suitable for those needing nursing care, where it will be delivered by qualified nursing staff alongside care workers. Nurses are on duty around the clock. Fees are generally higher than personal care only homes because of higher ratios of staff to residents. Some of the cost of your nursing care will be met by the NHS, who will pay the home directly. At the moment the rate for NHS Continuing Healthcare and NHS funded Nursing Care is £109.79 (price correct as of October 2013) per week. This is paid directly to the home. Figures mentioned here may change during the life of this Directory. For more information on paying for care, please see page

Inspection and registration of care services Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which will bring Adult Services, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC will hold and publish up to date information about the compliance of Adult Services providers with essential standards of safety and quality. The Care Quality Commission (CQC) registers, inspects and reviews all Adult Services and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk

The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For care homes and care homes with nursing, the inspectors look at seven categories or ‘outcome groups’ based on national essential standards of quality and safety. These are: choice of home; health and personal care; daily life and social activities; complaints and protection; environment; staffing; and management and administration. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

When considering potential care homes, consider the following questions:

Home 1

..................................................................................................................................

£ ............... p/w

Home 2

..................................................................................................................................

£ ............... p/w

Home 3

..................................................................................................................................

£ ............... p/w

First impressions • • • • •

1 2 3

• • • •

1 2 3

Staff

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? (Insert above) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

• • • • 1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort?

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight? 1 2 3

• • • •

Do you have a choice about meals? Is the food varied and interesting? Can the home cater for your dietary needs? Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

Visitors • • • •

1 2 3

Do the staff appear clean, cheerful and respectful? Do the staff talk to residents and how do they talk to them? Are the staff formally trained? Is there an adequate number of staff on day and night?

Catering

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

Is alcohol served or permitted? Are there smoking and non-smoking areas? Are there arrangements for religious observance? Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £.................... £.................... £.................... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for care Personal Budgets People who are eligible for social care funding under Fair Access to Care criteria will be offered a Personal Budget which is an indicative amount of funding that could be made available to meet their needs and achieve outcomes. This means that the person can exercise choice

and control in how that budget could be used in a way that works for them. They will be asked and supported to develop a support plan that sets out how they wish the funding to be used and how they intend to manage the money. This will need to be agreed by the care manager.

Personal Budgets There are a number of ways you can receive your Personal Budget:

direct Payment

indirect Payment

(Nominee)

trust Fund

3rd Party Managed Fund

individual Service Fund

Council Managed Fund

Ways in which a Personal Budget can be managed in Shropshire It is important to remember that more than one of the options illustrated above can be chosen. Your support

plan needs to state clearly how much of the budget will be managed in a certain way.

Free

information and access to advice on paying for

care

For older people, their families, friends and carers faced with the cost of paying for care. Call us free on: 0808 208 9994

Telephone calls may be recorded for training and monitoring purposes. PayingForCare Limited, a not-for-profit company. Registered office: Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. Company No. 07866192. PayingForCare Limited is part of the Partnership Group of companies, which includes Partnership Life Assurance Company Limited, an authorised insurer.

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Direct Payments A Direct Payment is money from a council’s Social Services department to cover a specific assessed need. People who are eligible are given an agreed amount and can use it to employ a personal assistant themselves or through an agency to help support them. You aren’t allowed to use Direct Payments to pay for permanent residential accommodation - but you may be able to use them to pay for occasional short periods in

residential accommodation, if your council agrees that is what you need. If you are applying for services for the first time, your social worker should discuss the Direct Payments option with you when they assess your care needs. Direct Payments are made directly into your bank, building society, Post Office or National Savings account.

Individual Service Funds You can choose a service provider that you wish to provide your care or support (for existing clients this may be their current provider if they are happy with them.) Some or all of the Personal Budget is then paid by us directly to the service provider as an ‘Individual Service Fund’. In practice, this is not very different to what happens currently but the important difference is that

you (and/or those closest to them) are making a choice about that organisation. We will enter into a contract with that service provider and you and the provider must agree how the money will be used. The provider is accountable to you and us to deliver the service they have agreed.

Council-managed account There are three scenarios whereby we may manage all or some of the money on a person’s behalf: 1. The person may wish to receive a service that is directly provided by us. They will have been informed of the cost of this service, and agreed with the service itself the detail (nature, frequency etc.) of what they wish to receive. We will then internally deduct that amount of money from your Personal Budget. The person will have an agreement with that service detailing what will be provided. 2. The care manager makes a decision based on an assessment of risk that the service needs to be directly arranged, purchased or provided by us. There would need to be a good reason for this and the resulting

service still needs to reflect your preferences within the Support Plan as far as is reasonable and it will still need to come within the Personal Budget amount. 3. The person does not wish to exercise choice and control at the current time and requests that decisions about your care and support are made by your care manager. As above, the care manager will need to work within the Personal Budget amount and complete a Support Plan that will need approval. (Note: it may be that at a later stage the person wishes to have more of a say so it should not be assumed that this is a permanent arrangement and should always be questioned at any subsequent review.)

Third party-managed fund Some people will want greater control over the money than a council-managed fund gives them, but will not want a Direct Payment and will not want to purchase support from an organisation. In these cases a third party managed fund would be the favoured option whereby all or some of the Personal Budget would be paid directly to a voluntary sector organisation that will manage the money on the person’s behalf as a ring-fenced budget. Only reputable organisations that have been approved by us to provide this service will be used. Selection is currently underway and a list will be available shortly of those that are providing this service. The organisation may charge the person a small administrative fee that can be met out of the Personal Budget amount.

Visit www.carechoices.co.uk for further assistance with your search for care

General advice about Personal Budgets If you are employing someone yourself, we strongly recommend you carry out a Disclosure and Barring Service check before employing the person, if the person is not known to you. When you complete your support

plan, risk management and safeguarding will be covered. A Personal Budget can only be spent on meeting your assessed needs. Your Support Plan will outline the way in which you plan to spend the money.

Self-funding advice If you have capital or savings of more than £23,250 (correct as of October 2013) you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us. If you will be moving into care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need. Twelve-week property disregard This applies if: • your former home is included in your financial assessment • your other capital is less than £23,250, and • your income is not enough to meet your care home fees. Adult Services will help with the cost during the first twelve weeks of permanent care in a home, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period. Deferred payment agreements After the twelve-week property disregard period, Adult Services may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP). Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower rate of £53.00 per week (correct as of October 2013) for those needing care by day or night, and at the higher rate of £79.15 per week (correct as of October 2013) for those needing care both during the day and night. Everyone is entitled to claim this benefit. A benefits check is part of your initial assessment for us.

may be entitled to a non-means-tested NHS Nursing Care Contribution (currently £109.79 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. NHS Continuing Care Funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home like having a bath or dressing. If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again. Running out of money If your capital is likely to reduce to £23,250 (correct as of October 2013), you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and may make a contribution. If the home you have chosen charges more than what we will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a home with lower fees. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What will you have to pay for your care? Do you have capital or savings in excess of £23,250? What is capital? The value of your home is included in the assessment of your capital unless one of the following still live there: • Your partner or • A relative who is over 60 or incapacitated or • A child under 16 who you or a former partner maintain still lives there.

Yes...

you will pay £1 a week for every £250 you have above £14,250.

Ask us for an assessment. Any care homes you consider must be able to meet your assessed needs.

Whatever your circumstances...

If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold.

No... We will contribute financially towards your care costs.

Remember: • It is just your own financial circumstances that are assessed, not your partner’s. • Your assessment will be made up of two elements, a care needs assessment and a financial one. • A nursing home will generally be more expensive than a residential home. Consider claiming:

How much?

• Income support

You will need to ask us for an Independence Assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. We will also make an assessment of your financial situation. This determines how much we will pay and how much you will have to pay. Your choice of care home will be limited to those that accept our funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. If you have capital between £14,250 and £23,250

• Pension Credit • Savings Credit (if you are over 65) Definitely claim: • Attendance Allowance, worth £53.00 a week. Moving into a nursing home? • You will be eligible for the NHS Nursing Care Contribution - currently £109.79. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Visit www.carechoices.co.uk for further assistance with your search for care

Essential information This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Adult protection, risk management and safeguarding in Shropshire We have a duty to try to protect vulnerable adults in our society. A vulnerable adult could be someone who has: • learning difficulties; • mental health problems; • physical disabilities; or • someone who is frail or elderly. Abuse may happen to adults at any time, and can come in many forms, including: • neglect; • financial;

No More Secrets, please say something It is not always strangers who are the abusers. Sometimes, it is people who are close to the vulnerable person. If you are worried about a vulnerable adult being abused or neglected by others, please say something. You can report any concerns to one of our social care teams. Telephone: 0345 678 9021, First Point of Contact Team – Safeguarding. (For an initial informal discussion about your concerns you can contact Alan Smith from the Safeguarding Team on 01743 255810.)

• physical; • emotional; or • sexual and discriminatory abuse.

For a comprehensive list of useful local contacts please see page

Comments, compliments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be difficult for you. Providers are required under the National Essential Standards of Quality and Safety to have a simple and easy

to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page 28 for contact details. If we have arranged and funded your care, another option is to complain to your social worker/care manager. Telephone: 0345 678 9044 or email: customer. service@shropshire.gov.uk for further advice.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make

a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area. For further information and help, call this Directory’s independent helpline: 0800 389 2077.

Worried about protecting the future interests of a loved one? Let us help you... Our specialist solicitors can advise you in relation to: l Nursing

home fees and providing for long term care

Lasting Powers of Attorney

Court of Protection

Wills and inheritance tax planning

Obtaining probate and assisting with the administration of an estate

Disputed probate

Whatever your concerns or needs may be we can work with you, and those closest to you, in ensuring you have the right safeguards in place to protect yourself and those you love, in the future. For a professional service of the highest quality, please contact Jane Hughes or Sophie Yates on 01743 241551. Home and hospital visits can also be arranged. Jane Hughes e j.hughes@fbcmb.co.uk Sophie Yates e s.yates@fbcmb.co.uk

t 01743 241551

www.fbcmb.co.uk

Juneau House Shrewsbury Business Park Shrewsbury, Shropshire, SY2 6LG

FBC Manby Bowdler LLP is a Limited Liability Partnership

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Out of county care homes Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is funded by the local authority, you can still choose a care home that is in a different county. You can use your Personal Budget to pay for this (discussed on page 30). The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary, and your Support Plan will need to reflect this. They will only fund those with an assessed eligible need at ‘critical’ or ‘substantial’ levels, as explained on

page 7. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region (you will find out about the amount of money that you are entitled to after your assessment – this will be the maximum amount of money that you have available to meet your support needs). If your indicative budget is not enough to cover an out of county placement, you will have to speak to the care management team to see if there are any other options available. If you have to pay for services yourself (otherwise known as being a ‘self-funder’), there are no restrictions (apart from your own budget).

Useful local contacts ADuLT SERviCES Community Services Ptarmigan, Sitka Drive Shrewsbury Shropshire SY2 6LG First Point of Contact: 0345 678 9044 Email: community.services@shropshire.gov.uk ADuLTS WiTH LEARNiNG DiSABiLiTiES TEAM First Point of Contact: 0345 678 9044 Email: ALD@shropshire.gov.uk AGE uk (Age Concern and Help the Aged have combined forces and are now known as Age UK) - Shrewsbury Office 3 Mardol Gardens Shrewsbury SY1 1PR Open Monday - Friday, 10.00am - 4.00pm Telephone: 01743 233123 Email: enquiries@ageukstw.org.uk - Telford Office Meeting Point House Southwater Square Telford Town Centre TF3 4HS Open Monday - Friday, 9.30am - 1.30pm Telephone: 01952 201 803 Information line: 01952 216018 Email: telford.enquiries@ageukstw.org.uk - North Shropshire Office Unit 2, 12 St Mary’s Street Whitchurch SY13 1QY

Open Tuesday - Friday, 9.00am - 1.00pm Telephone: 01948 665317 Email: whitchurch.enquiries@ageukstw.org.uk CARERS SuPPoRT SERviCE Part of the Rural Community Council of Shropshire. Helpline: 01743 341995 CiTizENS ADviCE BuREAux (CAB) Free independent advice. - Bridgnorth CAB Westgate Bridnorth Shropshire WV16 5AA Telephone: 0844 499 1100 - Oswestry and Border CAB 34 Arthur Street, Oswestry SY11 1JN Telephone: 0844 499 1100 - Shrewsbury CAB Fletcher House, 15 College Hill Shrewsbury SY1 1LY Telephone: 0844 499 1100 - Whitchurch CAB 42 Watergate Street Whitchurch SY13 1DP Telephone: 0844 499 1100 CoMMuNiTY MENTAL HEALTH TEAMS (CMHT) Services for people with mental health issues are accessed via these teams. - Central Shropshire CMHT Telephone: 01743 255830

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued - North East Shropshire CMHT Telephone: 01630 655066 - North West Shropshire CMHT Telephone: 01691 679500 - South Shropshire CMHT Telephone: 01584 878167 - South East Shropshire CMHT Telephone: 01746 768787 Opening times Monday to Thursday 9am - 5pm and Friday 9am - 4pm. CRoSSRoADS CARE Cheshire West, Wirral and Shropshire Deliver support for carers with trained teams of specialist workers. Care Team: 0151 343 1960 Email: care@crossroadscaring.com CuSToMER SERviCE PoiNTS These provide information on Shropshire Council’s services, together with a wide range of useful community information. Albrighton Customer Service Point 82b High Street, Albrighton WV7 3JA Open on limited days - please call 01902 375455 Email: customer.service@shropshire.gov.uk Bridgnorth Customer Service Point Westgate, Bridgnorth WV16 5AA Monday – Friday: 9am to 5pm. Email: customer.service@shropshire.gov.uk Bishop’s Castle Customer Service Point Monday: 9am - 5pm Tuesday: 9am – 12am Wednesday: closed Thursday: closed Friday: 9am – 12am Email: customer.service@shropshire.gov.uk Broseley Customer Service Point Broseley Library The Old School Bridgnorth Road Broseley TF12 5EL Monday 2pm - 5pm Thursday 9.30am - 5pm Friday 3pm - 5pm Email: customer.service@shropshire.gov.uk

Church Stretton Customer Service Point The Library Church Street Church Stretton SY6 6DQ Open during the summer: Monday to Saturday: 9.30am - 5pm Telephone: 01694 723133 Email: churchstretton.scf@shropshire.gov.uk Craven Arms Customer Service Point Shropshire Hills Discovery Centre School Road Craven Arms SY7 9RS Monday - closed Tuesday - 1pm - 4pm Wednesday - 10am - 4pm Thursday - 10am - 4.30pm Friday - 1pm - 4pm Telephone: 01588 676056 Email: customer.service@shropshire.gov.uk Ellesmere Customer Service Point Ellesmere Library Victoria Street Ellesmere SY12 0AA Tuesday and Friday 10am - 4.30pm Email: customer.service@shropshire.gov.uk Guildhall Community Hub Frankwell Quay Shrewsbury SY3 8HQ Monday to Friday 8.30am - 5pm Email: customer.service@shropshire.gov.uk Oswestry Community Hub Oswestry Library Arthur Street Oswestry SY11 1JN Monday to Friday 9am - 5pm Email: customer.service@shropshire.gov.uk Ludlow Area HQ Stone House Corve Street Ludlow SY8 1DG Monday to Friday 9am - 5pm Email: customer.service@shropshire.gov.uk Market Drayton Customer Service Point 49 Cheshire Street Market Drayton TF9 1PH Monday to Saturday 9.30am - 4pm Email: customer.service@shropshire.gov.uk

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F_BAR_5823 Shropshire Care Choices 210x297mm_Layout 1 05/09/2013 14:53 Page 1

Choosing the right care home for Mum was made easier. • Nursing Care • Residential Care • Dementia Care • Respite Care • Diverse Services

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of likeminded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester! Why not call us or drop in for a chat over a cup of tea? www.barchester.com Hagley Place | Tel: 01584 519 832 Foldgate Lane, Ludlow, Shropshire, SY8 1LS

Ottley House | Tel: 01743 404 474 Corporation Lane, Shrewsbury, Shropshire, SY1 2PA

Mount House | Tel: 01743 404 430 41-43 The Mount, Shrewsbury, Shropshire, SY3 8PP

Wheatlands | Tel: 01952 701 337 Southfield Road, Much Wenlock, Shropshire, TF13 6AT

Useful local contacts continued >> Shifnal Customer Service Point Shifnal Library Broadway Shifnal TF11 8AZ Monday: 2pm - 5pm Tuesday: closed Wednesday: 10am - 1pm, 2pm - 5pm Thursday: closed Friday: 10am - 1pm, 2pm - 5pm Saturday: closed Email: customer.service@shropshire.gov.uk Wem Customer Service Point Edinburgh House New Street Wem SY4 5DB Monday to Friday 9am - 5pm Email: customer.service@shropshire.gov.uk Whitchurch Customer Service Point Whitchurch Heritage Centre 12 St Mary’s Street Whitchurch SY13 1QY Monday to Friday: 10am-4pm Saturday: 10am-1pm Email: customer.service@shropshire.gov.uk iCAS (iNDEPENDENT CoMPLAiNTS ADvoCACY SERviCES) Independent advice and support for patients in England. POhWER ICAS Units 25 & 32 Stafford Business Village Dyson Way Staffordshire Technology Park Stafford Staffordshire ST18 0TW Helpline: 0300 456 2370 oLDER PEoPLE AND PHYSiCAL DiSABiLiTiES TEAMS First Point of Contact: 0345 678 9044 PALS iN SHRoPSHiRE The Patient Advice and Liaison Service (PALS) aims to: • advise and support patients, their families and carers; • provide information on NHS services; • listen to your concerns, suggestions or queries; and • help sort out problems quickly on your behalf. The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Gobowen, Shropshire SY10 7AG Telephone: 01691 404606 / 01691 404608 Email: pals.office@rjah.nhs.uk

Royal Shrewsbury Hospital Mytton Oak Road Copthorne, Shrewsbury, Shropshire SY3 8XQ Call into the PALS office which is situated on level 2, Main Ward Block. Telephone: 01743 261691 / 0800 783 0057 An answerphone will take out-of-hours messages. Princess Royal Hospital Apley Castle, Telford TF1 6TF Call into the PALS office which is situated in the Main Reception. Telephone: 01952 641222 ext: 4382 An answerphone will take out-of-hours messages. SENSoRY iMPAiRMENT TEAM Works with people who are hard of hearing, deaf with speech, deaf without speech, severely sight impaired/ blind, sight impaired/partially sighted and people who have a dual sensory impairment or are deaf/blind. Partnership House William Farr Site Mytton Oak Road, Shrewsbury, Shropshire SY3 8XL Telephone: 01743 277698 - Administration Team Fax: 01743 369482 Email: JIT@shropshire.gov.uk SHRoPSHiRE CouNCiL EMERGENCY DuTY TEAM Emergency out of office hours telephone number: 0345 678 9040 SHRoPSHiRE DiSABiLiTY NETWoRk (SDN) Provides a collective voice for disabled people across Shropshire. Email: info@shropshire-disability.net Web: http://shropshire-disability.net START (Short Term Assessment and Reablement Team) Specialist home care service providing a short term assessment and reablement service to people living in the community. The First Point of Contact Team: 0345 678 9044 SuPPoRTiNG PEoPLE TEAM Funds housing-related support for people over 16. Telephone: 01743 255925 Email: supportingpeople@shropshire.gov.uk voLuNTARY AND CoMMuNiTY SECToR ASSEMBLY Brings together around 300 voluntary and community sector organisations delivering services in Shropshire. Telephone: 01743 252269

Visit www.carechoices.co.uk for further assistance with your search for care

Landona House RESIDENTIAL CARE HOME

WHITCHURCH ELLESMERE OSWESTRY

9 miles

8 miles

WEM

MARKET DRAYTON 14 miles

17 miles

28 miles

WELSHPOOL

SHREWSBURY

19 miles 11 miles

TELFORD

Distances by road in miles

“We offer a mix of specialist 24 hour Residential & Dementia Care in a friendly, loving & homely atmosphere managed by combining the latest professional techniques & good old fashioned common sense, love & care. We offer high quality care in a beautiful setting at an affordable price to both Private and Social Services Placements. We are a truly unique home, the kettle is always on with fresh cake available so please come & visit us at any time or call us on 01939 232620”.

• Permanent, Long & Short Term or Holiday Respite & Day Care • Experienced, Hands On, Family Owned & Run • Award Winning & Experienced Manager • Ex Teacher & Award Winning Well-Being Manager • Ex Restaurateur & Award Winning Chef • Local Highly Trained & Committed Staff Team • 12 new purpose built En-Suite bedrooms (inc Showers) plus Lounge, Dinning, 3D Cinema /Sensory & Well-Being Rooms, all Underfloor Heated • Bi-fold Doors in Lounge Lead to Enclosed Sensory Garden • Excellent Local Reputation & Full Activities Programme

Love Lane, Wem, SY4 5QP • Tel: 01939 232620 • www.landonacarehome.co.uk • landonahouse@hotmail.co.uk

That’s why we’re one of the UK’s leading healthcare providers

Four Seasons are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes offer both long term and short term care for the elderly. They combine a comfortable environment with the professional support you would expect from a large healthcare organisation. Contact our home directly, or visit www.fshc.co.uk

MEADOWBROOK CARE HOME Twmpath Lane, Gobowen, Near Oswestry, Shropshire, SY10 7HD T: 01691 653000 E: meadowbrook@fshc.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Shropshire Care homes AppledAle CottAge ReSidentiAl Home Bagley Marsh, Ellesmere, Shropshire SY12 9BP Tel: 01939 270374 SPIC

OP D

Hengoed pARk Advert page 42 Hengoed, Oswestry, Shropshire SY10 7EE OP D PD MH YA AD Tel: 01691 650454 SPIC

ASHgRove ReSidentiAl Home Church Lane, St Martins, Oswestry, Shropshire SY11 3AP OP D PD SI Tel: 01691 774101 SPIC

HigH leA HoUSe Llanforda Rise, Oswestry, Shropshire SY11 1SY Tel: 01691 654090 SPIC

BeUlAH HoUSe 5 Cemetery Road, Market Drayton, Shropshire TF9 3BD LDA Tel: 01630 652451 SPIC

HigHBURy HoUSe 36 Aston Road, Wem, Shrewsbury, Shropshire SY4 5BA PD LDA YA Tel: 01939 233304 SPIC

BlACkfRiARS 12â&#x20AC;&#x201C;14 Blackfriars, Oswestry, Shropshire SY11 2DU Tel: 01691 670671 LDA

HinStoCk mAnoR ReSidentiAl Home ltd Chester Road, Hinstock, Market Drayton TF9 2TE OP D PD LDA MH SI YA Tel: 01952 550242 SPIC

BowenS field, 24 Wem, Shrewsbury, Shropshire SY4 5AP Tel: 01939 236517

lAndonA HoUSe Advert page 40 Love Lane, Wem, Shrewsbury, Shropshire SY4 5QP OP D Tel: 01939 232620 SPIC

LDA YA

BRAdBURy lodge Advert page 24 Claypit Street, Whitchurch, Shropshire SY13 1NT LDA SI Tel: 01948 666916 SPIC

loppington HoUSe Wem, Shrewsbury, Shropshire SY4 5NF Tel: 01939 233926 SPIC

BRook HoUSe ReSidentiAl Home Woodhill, Morda, Oswestry, Shropshire SY10 9AS OP D PD SI Tel: 01691 654167 SPIC

mAeR lAne Advert page 20 4 Maer Lane, Market Drayton, Shropshire TF9 3AL PD LDA Tel: 01630 698092

CHeSwARdine HAll nURSing & ReSidentiAl Home Advert page 40 Chipnall, Market Drayton, Shropshire TF9 2RJ OP PD Tel: 01630 661316 SPIC

mAyfield HoUSe Holyhead Road, Bicton, Shrewsbury, Shropshire SY3 8EQ LDA Tel: 01743 4550745

CoACH HoUSe Church Road, Baschurch, Shrewsbury, Shropshire SY4 2EF LDA Tel: 01939 260150 SPIC

new BARn, tHe Advert inside back cover Goldstone, Cheswardyne, Market Drayton, Shropshire TF9 2NA PD LDA MH SI YA Tel: 01630 661583 SPIC

elleSmeRe HoUSe Church Hill, Ellesmere, Shropshire SY12 0HB OP D PD MH YA Tel: 01691 623657 SPIC

oAklAndS ReSt Home Weston Lane, Oswestry, Shropshire SY11 2BQ Tel: 01691 652543

gRACelAndS Ellesmere Road, Whittington, Oswestry, Shropshire SY11 4DJ OP LDA YA Tel: 01691 652153 SPIC

old fARmHoUSe Advert page 24 Goldcrest Drive, Sundorne, Shrewsbury, Shropshire SY1 4TP PD LDA SI Tel: 01743 440318 SPIC

HARtlAndS ReSt Home 57 Salop Road, Oswestry, Shropshire SY11 2RJ Tel: 01691 658088 HeAtHeRdene ReSidentiAl CARe Home 3 Upper Brook Street, Heatherdene, Oswestry, Shropshire SY11 2TB Tel: 01691 670268 SPIC

RoSeville HoUSe New Street, Wem, Shropshire SY4 5AB Tel: 01939 235163 SPIC

OP D YA

LDA YA

tUnStAll HAll CARe CentRe Newcastle Road, Market Drayton, Shropshire TF9 4AA OP D Tel: 01630 652774 SPIC

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Care homes continued ViewmoUnt Advert page 24 54 Alkington Road, Whitchurch, Shropshire SY13 1TD OP D PD LDA MH SI YA Tel: 01948 665262 SPIC

woodcRoft Advert inside front cover Croft Way, Market Drayton, Shropshire TF9 3UB OP D Tel: 01630 657486 SPIC

weStlAndS Advert inside front cover Station Road, Wem, Shrewsbury, Shropshire SY4 5BL Tel: 01939 232784 OP D

woodlAnd ReSidentiAl cARe Home ltd Trefonen Road, Morda, Oswestry, Shropshire SY10 9NX Tel: 01691 656963 SPIC OP D

weSton HoUSe ReSidentiAl Home Green End, Whitchurch, Shropshire SY13 1AJ Tel: 01948 663 052 SPIC

Hengoed Park

OP D LDA

wHeAtlAndS, tHe 77 The Wheatlands, Baschurch, Shrewsbury, Shropshire SY4 2DW Tel: 01939 261631 PD LDA SI YA windSoR RoAd Advert page 20 47 Windsor Road, Oswestry, Shropshire SY11 2UB PD LDA Tel: 01691 671353 SPIC

Tel: 01691 650 454

Hengoed Park is situated in mature grounds of 11 acres, we provide support for adults of all ages with diverse needs e.g. Korsakoff, mental health , dementia, acquired brain injury. We provide person centered support to enable each person to be independent and lead a meaningful life of their choice. The home ‘s facilities include a day care centre, bedsits and main house accommodation.

Hengoed Park, Hengoed, Oswestry, Shropshire SY10 7EE • Tel: 01691 650454

Care homes with nursing BeecH HoUSe nURSing Home Wollerton, Market Drayton, Shropshire TF9 3NB Tel: 01948 685813

OP D

cHeSwARdine HAll nURSing & ReSidentiAl Home Chipnall, Market Drayton, Shropshire TF9 2RJ Tel: 01630 661316 SPIC Advert page 40 OP PD cloVeRfieldS Chester Road, Whitchurch, Shropshire SY13 4QG Tel: 01948 667889 SPIC coURt, tHe West Felton, Oswestry, Shropshire SY11 4LE Tel: 01691 610626 SPIC

edgeley HoUSe cARe Home Edgeley Road, Whitchurch, Shropshire SY13 4NH Tel: 01948 662832 SPIC OP D MH YA elleSmeRe commUnity nURSing Home Trimply Street, Ellesmere, Shropshire SY12 0AE Tel: 01691 622364 SPIC

elmHURSt nURSing Home Advert inside back cover Armoury Lane, Prees, Whitchurch, Shropshire SY13 2EN Tel: 01948 841140 SPIC OP gAdlAS HAll nURSing Home Eastwick Lane, Dudleston Heath, Shropshire SY12 9DY Tel: 01691 690281 SPIC OP D PD MH SI

gReenfieldS cARe Home Liverpool Road, Whitchurch SY13 1SG Tel: 01743 283200 / 01948 661040 SPIC

Advert inside front cover OP D

legRAnd nURSing Home ltd Tilstock, Whitchurch, Shropshire SY13 3JL Tel: 01948 880406 SPIC

OP D

llySfield nURSing Home ltd Middleton Road, Oswestry, Shropshire SY11 2LJ Tel: 01691 657511 SPIC meAdowBRook cARe Home Twmpath Lane, Gobowen, Oswestry, Shropshire SY10 7HD Tel: 01691 653000

Advert page 40

OP D PD

new fAiRHolme Advert inside front cover Shrewsbury Road, Oswestry, Shropshire SY11 2RT Tel: 01691 684970 SPIC OP D old VicARAge nURSing Home Station Road, Gobowen, Oswestry, Shropshire SY11 3JS Tel: 01691 655254 SPIC OP D YA RiVeR meAdowS nURSing Home Edgebolton, Shawbury, Shrewsbury, Shropshire SY4 4EL Tel: 01948 250700

OP PD

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Central Shropshire Care homes 38 toRRin dRive 38 Torrin Drive, Shrewsbury, Shropshire SY3 6AW Tel: 01743 872250 PD LDA SI

HAll BAnk mewS, 1–3 Hall Bank, Pontesbury, Shrewsbury SY5 0RF Tel: 01743 790858 PD LDA SI YA

BARleyfield HoUSe Advert inside front cover 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ LDA Tel: 01743 355746 SPIC

HARtlAndS ReSidentiAl Home Whitehall Street, Shrewsbury, Shropshire SY2 5AD Tel: 01743 356100 SPIC

BlACkHURSt CARe Home Blackhurst House, The Lawley, Longnor, Shrewsbury, Shropshire SY5 7QJ LDA Tel: 01694 771318 SPIC BowBRook HoUSe Advert page 44 Bowbrook, Shrewsbury, Shropshire SY3 5BS OP D Tel: 01743 247071 SPIC BRiARfieldS Advert inside front cover Raby Crescent, Belle Vue, Shrewsbury, SY3 7JN OP Tel: 01743 353374 SPIC CliffdAle ReSt Home Shrewsbury Road, Pontesbury, Shrewsbury, Shropshire SY5 0QD Tel: 01743 790261 SPIC

OP D

CondoveR HoUSe Condover, Shrewsbury, Shropshire SY5 7AA PD LDA SI YA Tel: 01743 872250 SPIC ConSenSUS SUppoRt SeRviCeS limited 24 Main Road, Dorrington, Shrewsbury, Shropshire SY5 7JR LDA YA Tel: 01743 719950 Coton Hill HoUSe Berwick Road, Shrewsbury, Shropshire SY1 2PG Tel: 01743 235788 SPIC

Advert inside front cover

OP D

HigH moUnt 13–14 High Mount, Donnington, Telford, Shropshire TF2 7NL Tel: 01952 608082 SPIC

LDA YA

Hill fARm Pontesbury, Shrewsbury, Shropshire SY5 0UH Tel: 01743 791975

LDA

Holy CRoSS CARe HomeS ltd Advert page 44 150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Tel: 01743 343138 SPIC OP ideAl Home Knowsley Drive, Gains Park, Shrewsbury SY3 5DH OP D PD MH YA Tel: 01743 366701 SPIC JUBilee villA CARe Home Upper Astley, Shrewsbury, Shropshire SY4 4BU Tel: 01939 210461 SPIC

kempSfield ReSidentiAl Home Primrose Drive, Shrewsbury, Shropshire SY3 7TP Tel: 01743 246033

LDA

lymeHURSt 112 Ellesmere Road, Shrewsbury, Shropshire SY1 2QT Tel: 01743 351615 SPIC mAyfield HoUSe Arleston Brook, Nr Wellington, Telford, Shropshire TF1 2LA Tel: 01952 504647 SPIC

LDA

CReSCent, tHe 1a and 1b The Crescent, Bomere Heath, Shrewsbury, Shropshire SY4 3PQ Tel: 01939 291841 PD LDA SI YA

meRRington gRAnge Bomere Heath, Shrewsbury, Shropshire SY4 3QJ PD LDA SI YA Tel: 01939 291319 SPIC

CRowmooR HoUSe Advert inside front cover Frith Avenue, Shrewsbury SY2 5XW OP LDA Tel: 01743 235835 SPIC

noRmAnton RetiRement Home 168 Ellesmere Road, Shrewsbury, Shropshire SY1 2RJ Tel: 01743 271414 OP D MH

feRnS ReSidentiAl Home, tHe 152 Longden Road, Shrewsbury, Shropshire SY3 9ED Tel: 01743 368039 SPIC

oAkdene CARe pRovideRS 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Tel: 01743 270214 SPIC

MH YA

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Excellent Facilities

We believe that our residents are at home and not in a home which is why we've worked so hard to create a care home with a difference. At Maesbrook our residents are proud individuals and we treat them as such. There is always something to see, do and experience, and our highly-trained and caring team are always on hand to ensure that our residents are able to engage as fully as they wish every day.

Caring Professional Team Freshly Prepared Meals Stimulating Events & Activities Family Support Friends of Maesbrook

Visit our website for more information, www.maesbrook.com T: 01743 241474 | e: info@maesbrook.com | Church Road, Meole Brace, Shrewsbury SY3 9HQ

Bradeney House

Nursing & Care Home

Holy Cross

Worfield, Bridgnorth, Shropshire WV15 5NT Tel: 01746 716686 • Email: bradeneyhouse@btconnect.com

150 Abbey Foregate Shrewsbury Shropshire SY2 6AP Tel: 01743 343138 • Email: enquiries@holy-cross.co.uk

• Spacious detached home set in seven acres of gardens • Registered for 98 places for old age, nursing & dementia care • Dementia unit with 22 beautifully appointed en-suite rooms.

• Spacious detached home situated close to Shrewsbury town • Registered for 60 places for old age, nursing & dementia care • Large patio garden and lovely summer seating area

www.bradeney-house.co.uk

“

www.holy-cross.co.uk

It’s a hard enough decision, so we’ll help you make the right one.

ENGLISH CARE 23.10.12_1/5 23/10/2012 12:11 Page 1 We believe in treating every resident as an individual!

residential, dementia care,respite and day care • Nursing, • Retirement apartments offering more independent living

.co.uk

01743 247 071 01952 727 203

• Comfortable accommodation in period homes

• Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests

•

Pleasant gardens

• Home cooked food offering plenty of choice both locally nationally • Award winning company recognised and

”

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

Care Home

Winner of Shropshire Care Business of the year 2011

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued PLAS NEWYDD Advert page 24 34 Hereford Road, Shrewsbury, Shropshire SY3 7RD Tel: OP D PD LDA SI YA 01743 271064 SPIC SABRINA HOUSE 49 Longden Road, Shrewsbury, Shropshire SY3 7HW Tel: 01743 358929 SPIC

STATION HOUSE Station Road, Admaston, Wellington TF5 0AP Tel: 01952 242648

LDA

SWAN HILL HOUSE RESIDENTIAL HOME 6 Swan Hill, Shrewsbury, Shropshire SY1 1NQ Tel: 01743 360803 SPIC

WELWYN 72 Sundorne Road, Shrewsbury, Shropshire SY1 4RT Tel: 01743 872250

PD LDA SI

YOCKLETON GRANGE RESIDENTIAL HOME Yockleton, Shrewsbury, Shropshire SY5 9PQ Tel: 01743 792899

OP LDA

YORK HOUSE Glebe Road, Bayston Hill, Shrewsbury, Shropshire SY3 0PZ Tel: 01743 874885 SPIC

LDA YA

Care homes with nursing HILLCREST MANOR NURSING HOME Reabrook, Minsterley, Shrewsbury SY5 0DL Tel: 01743 791851

OP D

PORTLAND HOUSE NURSING HOME 25 Belvidere Road, Shrewsbury, Shropshire SY2 5LS Tel: 01743 235215

ISLE COURT NURSING HOME Isle Lane, Bicton, Shrewsbury, Shropshire SY3 8DY Tel: 01743 851600 Advert outside back cover OP D PD YA

RADBROOK NURSING HOME Stanhill Road, Off Bank Farm Road, Shrewsbury, Shropshire SY3 6AL Advert outside back cover OP D PD YA Tel: 01743 237800 SPIC

MAESBROOK NURSING HOME Advert page 44 Church Road, Meole Brace, Shrewsbury, Shropshire SY3 9HQ OP D PD SI Tel: 01743 241474 SPIC

UPLANDS AT OXON, THE Clayton Way, Bicton Heath, Shrewsbury, Shropshire SY3 8HS Tel: 01743 282040

MOUNT HOUSE & SEVERN VIEW, THE Advert page 38 41â&#x20AC;&#x201C;43 The Mount, Shrewsbury, Shropshire SY3 8PP OP D PD Tel: 01743 404 430 SPIC OTTLEY HOUSE Advert page 38 Corporation Lane, Coton Hill, Shrewsbury, Shropshire SY1 2PA OP D PD YA Tel: 01743 404 474 SPIC

Advert page 8 OP D PD YA

VICARAGE NURSING HOME, THE The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 874030 SPIC

OP D

VILLA, THE Park Avenue, Maddocks, Madeley, Telford, Shropshire TF7 5AE OP D MH YA AD Tel: 01952 581022 SPIC

Dingle Gardens, Shrewsbury Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 5

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South Shropshire Care homes AlexAndRA HoUSe Poyner Road, Ludlow, Shropshire SY8 1QT Tel: 01584 872412 SPIC

OP D PD SI

ARden gRAnge nURSing & ReSidentiAl CARe Home Derrington Road, Ditton Priors, Bridgnorth, Shropshire WV16 6SQ OP D LDA Tel: 01746 712286 SPIC BoweR gRAnge ReSidentiAl CARe Home Fenn Green, Alveley, Brignorth, Shropshire WV15 6JA OP D Tel: 01299 861120 SPIC CARAdoC HoUSe ReSidentiAl CARe Home Ludlow Road, Little Stretton, Shropshire SY6 6RB Tel: 01694 723626 SPIC CAStleHAven ReSidentiAl Home 69-71 Church Street, Bishops Castle, Shropshire SY9 5AD Tel: 01588 630588

OP LDA YA

dARwin plACe Southfield Road, Much Wenlock, Shropshire TF13 6AT LDA MH Tel: 01952 727162 ditton pRioRS CARe CentRe Ashfield Road, Ditton Priors, Bridgnorth, Shropshire WV16 6TW Tel: 01746 712656 SPIC

OP D

doddington lodge Doddington, Hopton Wafers, Cleobury Mortimer, Worcestershire DY14 0HJ OP D MH SI Tel: 01584 890864 SPIC doweR HoUSe, tHe Henley, Ludlow, Shropshire SY8 3HB Tel: 01584 873456 SPIC

OP PD SI

field HoUSe CARe Home Advert page 38 Sandford Avenue, Church Stretton, Shropshire SY6 7AA OP Tel: 01694 628810 SPIC glenview 54 Gravel Hill, Ludlow, Shropshire SY8 1QS Tel: 01584 876262 gRAnge, tHe Kerry Lane, Bishops Castle, Shropshire SY9 5AU Tel: 07530 027119 SPIC

LDA

OP D

HendRA HoUSe ReSidentiAl Home 15 Sandpits Road, Ludlow, Shropshire SY8 1HH Tel: 01584 873041 SPIC HigH tReeS ReSidentiAl Home Bull Lane, Bishops Castle, Shropshire SY9 5DA Tel: 01588 638580 SPIC Hilton BRook HoUSe ReSidentiAl Home Hilton, Bridgnorth, Shropshire WV15 5PE Tel: 01746 716577 SPIC

OP YA

OP D

lAdy foReSteR ReSidentiAl & dAy CARe CentRe Church Street, Broseley, Shropshire TF12 5DB OP PD Tel: 01952 884539 SPIC lodge lAne, 85 Bridgnorth, Shropshire WV15 5DF Tel: 01746 766832

LDA

meAdowvAle ReSidentiAl Home Monkhopton, Bridgnorth, Shropshire WV16 6SA Tel: 01746 714061 netHeRwood ReSidentiAl CARe Home Haughton Road, Shifnal, Shropshire TF11 8DG Tel: 01952 462192 SPIC

OP D

pineS ReSidentiAl Home, tHe Colebatch, Bishops Castle, Shropshire SY9 5JY OP LDA YA Tel: 01588 638687 SPIC SoUtHview 85 Sandford Avenue, Church Stretton, Shropshire SY6 7AB Tel: 01694 723525 OP Stone HoUSe Union Street, Bishops Castle, Shropshire SY9 5AJ Tel: 01588 638487 SPIC

Advert inside front cover

OP D

SUnnydAle 32 Shrewsbury Road, Craven Arms, Shropshire SY7 9PY OP PD MH SI YA AD Tel: 01588 673443 SPIC tollgAte RoAd, 1A – viSion HomeS ASSoCiAtion Ludlow, Shropshire SY8 1TQ Advert page 25 LDA PD SI YA Tel: 01584 877737 SPIC tollgAte RoAd, 1B – viSion HomeS ASSoCiAtion Ludlow, Shropshire SY8 1TQ Advert page 25 LDA PD SI YA Tel: 01584 877870 SPIC

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Care homes continued tollgAte RoAd, 1C â&#x20AC;&#x201C; viSion HomeS ASSoCiAtion Ludlow, Shropshire SY8 1TQ Advert page 25 LDA PD SI YA Tel: 01584 877566 SPIC

willowdene fARm Chorley, Bridgnorth, Shropshire WV16 6PP Tel: 01746 718658

wHeAtlAndS CARe Home Advert page 38 Southfield Road, Much Wenlock, Shropshire TF13 6AT OP D Tel: 01952 701337 SPIC

wooffeRton ReSidentiAl CARe Home Woofferton, Ludlow, Shropshire SY8 4AL Tel: 01584 711207 SPIC

Care homes with nursing BRAdeney HoUSe nURSing & CARe Home Worfield, Bridgnorth, Shropshire WV15 5NT Advert page 44 Tel: 01746 716686 SPIC OP D PD LDA MH AD

lAdy foReSteR nURSing Home And foReSteRS CoURt RetiRement ApARtmentS Farley Road, Much Wenlock, TF13 6NB OP Tel: 01952 727203 SPIC Advert page 44

CedARS, tHe Kingswood Road, Albrighton, Wolverhampton WV7 3JH Tel: 01902 373162 OP YA

oldBURy gRAnge nURSing Home Oldbury, Bridgnorth, Shropshire WV16 5LW Advert outside back cover Tel: 01746 768586 SPIC OP D PD YA

CHURCHill HoUSe nURSing And ReSidentiAl Home Keepside Close, Bromfield Road, Ludlow, Shropshire SY8 1EL OP D PD Tel: 01584 877500 SPIC dAneSfoRd gRAnge CARe Home Advert below Kidderminster Road, Bridgnorth, Shropshire WV15 6QD OP D Tel: 01746 763118 SPIC foUR RiveRS nURSing Home Bromfield Road, Ludlow, Shropshire SY8 1DW Tel: 01584 813500

OP D

HAgley plACe Advert page 38 Foldgate Lane, Ludlow, Shropshire SY8 1LS OP D PD YA Tel: 01584 519832 SPIC

pARk HoUSe nURSing Home Kinlet, Bewdley, Worcestershire DY12 3BB Tel: 01299 841265 SPIC

OP D

SAndfoRd nURSing And ReSidentiAl Home, tHe Watling Street South, Church Stretton, Shropshire SY6 7BG OP Tel: 01694 723290 SPIC StRetton HAll nURSing Home Shrewsbury Road, All Stretton, Church Stretton, Shropshire SY6 6HG Advert outside back cover OP D PD YA Tel: 01694 725320 SPIC

innAge gRAnge Advert inside front cover Innage Lane, Bridgnorth, Shropshire WV16 4HN OP D Tel: 01746 762112 SPIC

Danesford Grange Care Home Kidderminister Road, Bridgnorth, Shropshire, WV15 6QD

Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activites and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus.

Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel to contact us for further information on enquiries@danesfordgrange.co.uk

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Visit www.carechoices.co.uk for further assistance with your search for care

Indices Home care providers

Abbey Care Direct Ltd Allcare Shropshire Ltd Allenby Douglas Ltd Allied Healthcare Anchorage Care Group Angel Home Care

Battlefield Healthcare Ltd Bluebird Care Bridgnorth Home Care Co-Operative Brockton Care Ltd Brown Clee Domiciliary Care Agency

Care at Home Care of Excellence Ltd Claremont Care Partners Limited Coverage Care DCA

17 17 17 17 17 17

17 17 17 17 17

17 17 17 17

Diamond Life Healthcare Limited 17 Domiciliary Service Adelphi Care Services 17 Drayton Home Care Services 17

Gadlas Hall Nursing Home

Headway Shropshire Health Care Support Services Hengoed Park Holcombe House Home Instead Senior Care

17 17 17 17 17

Jane Bowen Nursing Services Limited JK Caring For You

La Petite Concierge Limited Lady Forester Centre Leabrook Lodge Limited Lettershanner Longbow Professional Centre

17 17

17 17 17 17 18

19 19 19

New Dawn Care Agency (T.A. Village Care Agency) Nightingales Private Nursing Agency North Shropshire Homecare Nurse Plus & Carer Plus UK Ltd

Optua UK West Midlands Oswestry Care Limited

Precision Care Services Prestige Nursing Limited Primrose Park Limited

Quality Home Care Limited

MacIntyre Shrops Herefs and Powys Supported Living Meadow Brook MRL Healthcare Shrewsbury

19 19 19 19

Radfield Home Care Ltd Radis Community Care Ready Care

19 19

19 19 19

Salopian Care 19 Short Notice Care Services Ltd 19 Shrewsbury Home Care Services 19 Sovereign Domiciliary Care Services 19 START 19 Surecare Shropshire Ltd 19 SWIIS Care and Specialist Support Services 19

Tailored Care Limited

York House

Bowens Field, 24

Care homes / care homes with nursing 38 Torrin Drive

A Alexandra House

B Barleyfield House

Bower Grange Residential Care Home

Beech House Nursing Home

Bradbury Lodge

Beulah House

Blackfriars

Bradeney House Nursing & Care Home

Appledale Cottage Residential Home

Arden Grange Nursing & Residential Care Home

Blackhurst Care Home

Briarfields

Ashgrove Residential Home

Bowbrook House

Brook House Residential Home

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Indices continued Care homes / care homes with nursing continued

Caradoc House Residential Care Home

Castlehaven Residential Home

Cedars, The

Cheswardine Hall Nursing and Residential Home 41, 42 Churchill House Nursing and Residential Home

Cliffdale Rest Home

Cloverfields

Coach House

Condover House

Consensus Support Services Limited

Coton Hill House

Gadlas Hall Nursing Home

Glenview

Gracelands

Grange, The

Greenfields Care Home

H Hagley Place

Hall Bank Mews, 1-3

Hartlands Residential Home

Hartlands Rest Home Heatherdene Residential Care Home

Lady Forester Residential & Day Care Centre Landona House Legrand Nursing Home Ltd Llysfield Nursing Home Ltd Lodge Lane, 85 Loppington House Lymehurst

46 41 42 42 46 41 43

Maer Lane Maesbrook Nursing Home Mayfield House (Shrewbury)

41 45 41

Mayfield House (Telford)

Meadowbrook Care Home

Hendra House Residential Home 46

Meadowvale Residential Home

Hengoed Park

Merrington Grange

Court , The

High Lea House

Crescent, The

High Mount

Mount House & Severn View, The

Crowmoor House

Highbury House

High Trees Residential Home

Hill Farm

Hillcrest Manor Nursing Home

Hilton Brook House Residential Home

D Danesford Grange Care Home

Darwin Place

Ditton Priors Care Centre

Hinstock Manor Residential Home Ltd

Doddington Lodge

Holy Cross Care Homes Ltd

Dower House, The

E Edgeley House Care Home

Ellesmere Community Nursing Home

Ellesmere House

Elmhurst Nursing & Residential Home

Field House Care Home

Four Rivers Nursing Home

New Barn, The

Netherwood Residential Home

New Fairholme

Normanton Retirement Home

O Oakdene Care Providers

Oaklands Rest Home

Old Farmhouse

41 42

Ideal Home

Old Vicarage Nursing Home

Innage Grange

Oldbury Grange Nursing Home 47

Isle Court Nursing Home

Ottley House

Jubilee Villa Care Home

K 43

Park House Nursing Home

Pines Residential Home, The

Plas Newydd

Portland House Nursing Home

L Lady Forester Nursing Home

J Kempsfield Residential Home

Ferns Residential Home, The

Radbrook Nursing Home

Visit www.carechoices.co.uk for further assistance with your search for care

Indices continued Care homes / care homes with nursing continued

continued

River Meadows Nursing Home

Roseville House

S Sabrina House

Sandford Nursing and Residential Home, The

Southview

Station House

Stone House

Stretton Hall Nursing Home

Sunnydale

Swan Hill House Residential Home

Tollgate Road, 1a – Vision Homes Association

Tollgate Road, 1b – Vision Homes Association

Weston House Residential Home 42

Tollgate Road, 1c – Vision Homes Association

Wheatlands Care Home

Wheatlands, The

Tunstall Hall Care Centre

Willowdene Farm

Windsor Road

Woodcroft

Woodland Residential Care Home Ltd

U Uplands at Oxon, The

Welwyn

Westlands

Woofferton Residential Care Home 47

Vicarage Nursing Home, The

Viewmount

Yockleton Grange Residential Home 45

Villa, The

York House

Agincare Group Ltd

English Care

Barchester Healthcare

FBC Manby Bowdler LLP

Battlefield Healthcare Ltd

Four Seasons Health Care

Bethphage Great Britain

Maesbrook Care Home Ltd

Bridge House

Marches Care Ltd

Brockton Care Ltd

Morris Care

Other advertisers

Outside back cover

Care Choices Helpline 22,27,33,34

Paying For Care

Claremont Care Group Ltd Inside back cover

The Care Bureau

Trident Housing Association

Vision Homes Association

Coverage Care Services Ltd Inside front cover

Whittington Castle

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-73-7 Printed in England. Ref. No: 4001/Shropshire4/1013. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Shropshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Editorial Assistant: Rebecca Northfield.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

01902 393940

Email: info@claremontcareltd.com

Our Claremont Shropshire Homes Care Limited

Beaumaris Court Nursing Home Beaumaris Road, Newport, Shropshire, TF10 7BL

New Barn

Prees, Whitchurch, Shropshire, SY13 2EN

Sambrook, Newport

Our other homes...

We also provide Learning Disability services

Wolverhampton

Elmhurst Nursing Home

Standford Villa

Goldstone, Market Drayton

The Old Vicarage

Coming Soon...

For a full list of our homes please go to:

www.claremontcareltd.com

Elm House

Stoke-on-Trent

Claremont Care Limited | Westbury House, Westbury Street, Wolverhampton, WV1 1JD T: 01902 393940 | F: 01902 393941 | E: info@claremontcareltd.com

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Care at the heart of our homes As a leading care provider, Morris Care is proud to offer first-class expertise in all of our homes, providing sensitive and professional support and always putting our residents first. With homes across Cheshire and Shropshire, we provide personalised nursing and residential care with comfortable furnishings, plenty of activities and set in beautifully landscaped surroundings. The quality of our specialist nursing care also ensures that independence is nurtured and every individual in our homes is given the respect and dignity that they deserve.

Oldbury Grange Nursing Home

Isle Court Nursing Home

Radbrook Nursing Home

Corbrook Court Nursing Home

Oldbury, Bridgnorth, Shropshire, WV16 5LW

Isle Lane, Bicton, Shrewsbury, Shropshire, SY3 8DY

Stanhill Road, Off Bank Farm Rd, Shrewsbury, Shropshire, SY3 6AL

Audlem, Cheshire, CW3 0HF Market Drayton 8 miles.

01746 768586

01743 851600

01743 237800

01270 812049

Stretton Hall Nursing Home

Wellington Court Nursing Home

Wrekin Court Nursing Home

Cedar Court Nursing Home

Shrewsbury Road, All Stretton, Shropshire, SY6 6HG

Holyhead Road, Wellington, Telford, Shropshire, TF1 2EH

Audlem, Cheshire, CW3 0HF Market Drayton 8 miles.

01694 725320

01952 245521

01270 812606

Car ing for Life www.morriscare.co.uk