Stoke-On-Trent Care Services Directory 2015 by Care Choices Ltd

City of Stoke-on-Trent Care Services Directory 2015

Queens Park, Longton

The comprehensive guide to choosing and paying for care • Home support • Housing options • Useful contacts • Care homes

In association with

www.carechoices.co.uk

Davlyn House Care Home Visit our website at: http://davlynhouse.co.uk/ Established in 1988, the home is purpose built to social service requirements and set in open countryside with views stretching as far as Mow Cop. Easily accessible from Potteries, Staffordshire Moorlands and Cheshire. The aim of our home is to enable residents to achieve their potential capacity, physical, intellectual, emotional and social. This can be best achieved by sensitive recognition and nurturing of that potential in each individual and by understanding that this may change over a period of time. There are fifteen ground floor bedrooms and four first floor bedrooms. The home has easy access for wheelchairs, spacious bathrooms and a shower is also available which has also been adapted for easy use. A range of activities take place within the home which include musical movement, theatre production, zoo lab, entertainers, the local Church and trips out including local canal trips. There are two comfortable lounges and a conservatory, with views over the picturesque garden which is resident friendly and secure. The lounges promote smaller group interaction which encourages socialisation between residents. There are facilities for residents to enjoy quiet moments when they wish. Secluded seating areas surround the colorful gardens with easy walkways for all to enjoy with raised beds for the residents who wish to renew gardening hobbies, or spend time watching the birds and wildlife. There are also two garden rooms available for residents to enjoy the garden on those not so good days, all with easy access.

41 Bull Lane, Brindley Ford, Stoke-on-Trent, ST8 7QL

Davlyn House Amend FP.indd 1

Accommodation for 20 residents Nurse call system in all rooms

Picturesque views

2 comfortable lounges

Conservatory

Garden with secluded seating areas

Telephone: 01782 512269 Mobile: 07740 122 731 Email Head Office: davlynhouseho@gmail.com Email Care Manager: davlynhousecare@gmail.com

20/11/2014 16:24

Contents

Introduction 4 The Care Act 2014 and what it means for me 4 Should I contact the council for help? 5 Will I need â&#x20AC;&#x2DC;formalâ&#x20AC;&#x2122; care and support? 5 Will I have to pay? 5 Who will arrange my care? 5 Living at home 7 Getting out and about 8 Being a carer 8 What are my housing options? 9

Care homes checklist 10 How do I know if someone is being abused and what do I do? 11 Giving feedback 12 Useful contacts 12 Listings 16 Home care providers 16 Care homes 18 Care homes with nursing 21 Index 22

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither City of Stoke-on-Trent Council nor Care Choices can be held liable for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in spoken word.

To obtain extra copies of this Directory, free of charge, call Stoke-on-Trent Adult Social Care Contact Centre on 0800 561 0015.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. For those requiring the information in spoken word, there is also a Browsealoud option.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction If people start to find it difficult to be as independent as they used to be, they and their families/friends need to know about the care and support services in the area and where they can go for advice and help. This Directory is an important source of this information for people living in the Stoke-on-Trent area. There are many local organisations providing care and support (eg. the council, voluntary organisations, private care agencies, health services), and the information in this Directory will help you to begin to understand the different options available or advise where you can get more details. Many of the local organisations listed at the back of this Directory will also be able to help and to tell you about local services. If you, your family or friends can use the internet then you can use the Staffordshire Cares website and service directory to find information and guidance. The website covers the whole of Staffordshire but tailors the information to the reader’s location and there are different sections providing different types of guidance: • general information (main pages – includes links to national and local agencies and the City Council website); • help to identify and choose the sort of help that you need (Me, Myself and I pages); • lists of local services (Purple Pages); • help to identify and choose equipment and services (My Choices pages);

• information about local care assistants (CareMatch pages); • Easy Read information about local services; and • British Sign Language information for people with hearing difficulties (BSL pages) Visit www.staffordshirecares.info for more details. We hope that you find this Directory and the Staffordshire Cares website helpful, however if you can’t find the information that you need then telephone 0800 561 0015 (Stoke-on-Trent Adult Social Care Contact Centre). Alternatively, you can call this Directory’s free independent helpline on 0800 389 2077 for impartial advice on your care options or visit www.carechoices.co.uk where you can search for care solutions locally and nationally.

Queens Park, Longton

The Care Act 2014 and what it means for me The Care Act 2014 introduces a number of changes to the way that social care and support services are provided to adults and carers. These focus on citizens’ wellbeing and preventing (or delaying) the need for social care, and are built around people’s needs and what they want to achieve in their lives (outcomes). The changes will be implemented in two stages April 2015 and April 2016. Some of the main changes in April 2015 include: • early intervention and prevention services; • assessments that focus on what a person wants to achieve and what sort of support they might need to do this; • making sure that information and advice is available (including financial advice); • introduction of a national eligibility criteria; • carers’ entitlement to their own assessment of needs; • a legal right to a Personal Budget and Direct Payment; • self-funders’ entitlement to an assessment and support plan; • making sure that diverse and quality support is locally available;

• ability for everyone (including self-funders) to request a Deferred Payment Agreement (DPA) if in residential care and meeting the eligibility criteria; and • ability for councils to charge interest on DPAs. In April 2016 further changes to the way that social care is funded will take place including: • a limit to the amount that anyone will have to pay for eligible care and support (known as a ‘cap’ and requiring a care account to be held with the local council to track expenditure); and • an increase to the amount of capital that a homeowner in residential care can have before they are entitled to financial support from the council. More details about the Care Act and how it may affect you can be obtained from the Adult Social Care Contact Centre on 0800 561 0015 or by visiting www.staffordshirecares.info

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Should I contact the council for help? Sometimes all that you need to stay independent and healthy is some general help with things around the house such as cleaning, preparing meals, gardening etc. Your family, friends, or local community and voluntary organisations are often best placed to help you find this, so it may not be necessary to ask the council for help. Also, simple pieces of equipment (such as hand rails, specialist kitchen equipment etc) can be of great assistance in helping

you to stay independent and safe. There is more information about this on page 7 and at www.staffordshirecares.info However, if you feel that this level of support is no longer working for you (e.g. you are struggling with your personal care or ability to get out and about), you can ask for professional advice by calling the Adult Social Care Contact Centre on 0800 561 0015 (or ask someone to do this for you).

Will I need ‘formal’ care and support? People may need professional help to keep safe and well because they have developed an illness or disability, are frail, have family difficulties, or are just getting older and finding day-to-day life more difficult. To identify whether you need formal care to enable you to remain independent, a social worker can look at what you can and can’t do (as well as what you would like to be able to do) and advise you. Everyone is entitled to this ‘assessment’ (including carers)

and sometimes it will take place over the phone and sometimes face to face in your home. Depending on what your needs are (whether you are eligible to receive help from the council is based on criteria set by the Government), the council may then be able to make the necessary arrangements for you. If not (or if you prefer), you will be advised about the community/voluntary agencies and private organisations that can help you.

Will I have to pay? There is no charge for the ‘assessment’ described above or for any advice that the council provides afterwards, but unfortunately formal care services are not free. However, it is very important to be aware that the council may be able to help with this. To determine whether the council can contribute to or pay in full for the formal care that you need, it is necessary to look at your ability to pay yourself. There are different rules for this depending on whether you need formal care in your home or whether you need some form of

residential care. If you want more information about this see www.staffordshirecares.info or telephone the Adult Social Care Contact Centre on 0800 561 0015. If you are assessed as not being eligible for funded services you can still get help and advice to find the support you want, a local organisation called A4e can offer a range of support for you (there may be a charge for this). Contact details are on page 12. A separate guide is available to help you with this (Practical Guide to Care) available from the council or in GP waiting rooms.

Who will arrange my care? If the council contributes to or pays for your formal care they will also make the necessary arrangements for you to receive it. There are changes to the way they provide care and support to older people and people with disabilities, as

traditionally professionals made many of the decisions about the support that people could have and how this would be provided. As a result, people often had limited choice about the services they received - this has now changed.

Personalisation (the idea) Now, there is more emphasis on the individuals who receive support and help. This means that you will be involved every step of the way, allowing you to have more choice and control over your life and receive services

designed specifically around you. This is sometimes referred to as ‘Self-Directed Support.’ It recognises that some people can manage their support on their own whilst others need help - from family or friends or people who are paid to help.

Visit www.carechoices.co.uk for further assistance with your search for care

Personal Budgets (your support) If you are eligible for social care assistance a social worker will complete an assessment to help you and the council understand what kind of support you need. The assessment will also help to identify the cost of your support. Once the assessment has been agreed a support plan will be written to set out how your needs are to be met. The plan needs to support you in a positive way so that your physical, mental and social wellbeing improves. This needs to be agreed before your support can be costed and chosen

(your Personal Budget). If you want to, you can take your Personal Budget as a cash payment (Direct Payment). You could even mix and match your support by taking part of your budget as a Direct Payment as well as using some of the council’s traditional services. Your social worker will be able to explain all the options and can help you to decide how best to use your Personal Budget.

Direct Payments (money to buy your support) These are cash payments that you can receive instead of having traditional social care services. Having a Direct Payment allows you to have more control, allowing you to design the support you receive to meet your specific needs and to do so in more innovative and creative ways. Here are some examples of how you could use your Direct Payment: • pay someone (a Personal Assistant) to provide assistance on days and times that suit you; • you could access activities such as the theatre, swimming

pool or a day out somewhere; or • if you or your carer needs a rest you could pay to go on a short holiday. There are some restrictions to what Direct Payments can be spent on. These will be explained to you if you are eligible. Support and advice is available through a local organisation called A4e (see page 12 for contact details). However, if you would like more information on any of the above please call the Adult Social Care Contact Centre on 0800 561 0015 or email social.care@stoke.gov.uk

Help after leaving hospital If you need some help following a stay in hospital, this can be arranged before you leave hospital so that you can be discharged safely and as quickly as possible. When you are ready to leave hospital you will be given some information and advice and you can ask for someone to help you (usually the health and social workers) to identify if you need support and if you do, what type of support you might need at home (this is called an ‘assessment’). Family members, carers or hospital representatives can also request an assessment for you but this will only take place if you agree. Help at home following a hospital stay can range from a care worker visiting your home or helping you to get out and about for a short time (this is known as a reablement service and is free for up to six weeks), through to help from local voluntary organisations who can help with a variety of services such as laundry, shopping and domestic cleaning. The type and level of help that you need will be identified through the assessment that takes place with the health and social care workers. If you are the main carer for somebody who is leaving hospital you may also need help and support and this can be discussed (or assessed) at the same time if you wish.

For further information please visit www.staffordshirecares.info or call the Adult Social Care Contact Centre on 0800 561 0015.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home If you struggle with day-to-day tasks such as washing, dressing and cooking for example, there are useful aids, equipment, adaptations and home support available

to make things easier and to help you live safely and independently in your own home.

Equipment As well as simple gadgets and gizmos, there is a range of equipment that may help you, including ‘Telecare’ services such as the Lifeline community alarm pendant. This is a particularly useful service that can help to reassure individuals and their families that help is available in the event of a fall or illness. Other similar equipment includes detectors and alarms to ensure a person is safe around the home. Equipment such as grab rails, bath boards, or hoists can also make living at home easier for people, and it may be possible for this equipment to be loaned from the Integrated Community Equipment Service in Stoke-on-Trent.

All of this equipment can be seen and demonstrated at the Mobility and Independent Living Centre at Trentham (open to visitors from 9.00am to 5.00pm on weekdays). Some things can also be purchased from there, however you may be entitled to receive some things free of charge if we assess that you need it to maintain your wellbeing at home. If you would like an assessment to see if Telecare services or other equipment can help you, please call the Adult Social Care Contact Centre on 0800 561 0015. More information about equipment is available by visiting www.staffordshirecares.info

Adaptations Adaptations to your home (regardless of whether you own it yourself or rent) can make your day-to-day life easier and safer – for example you may be finding it difficult to climb the stairs so rather than needing to move house you could install a stair lift. The council can assess your circumstances and if appropriate make a recommendation that you receive a financial grant for this, or (if you are in rented accommodation) recommend to your landlord that certain

changes are made. The council can also make recommendations and give support for you to be re-housed if your current home is unsuitable (if you are living in rented accommodation). Referrals can also be made to other agencies where necessary, such as the wheelchair clinic or to a physiotherapist. If you would like an assessment or more information about adaptations, then please call the Adult Social Care Contact Centre on 0800 561 0015.

Home care Sometimes it might be necessary to have care provided within your own home. This involves a care worker visiting you at home to help you with your personal needs such as washing yourself, getting dressed, using the toilet or preparing snacks and meals. Care in your home is the main way of making sure that you are safe after a stay in hospital or illness, and it will

help you to regain your independence and confidence. A care worker will work with you for a short time (usually six weeks) to help you regain your confidence and skills to live independently at home. More information is available at www.staffordshirecares.info or by telephoning the Adult Social Care Contact Centre on 0800 561 0015.

Home maintenance and gardening If you are finding it hard to maintain, repair or adapt your home the Staffordshire Housing Association (Revival Home Improvement Agency) may be able to help you. Revival provides a range of property repairs, adaptations, handyman, safety checks and other home related services. To find out if Revival can help telephone 01782 749202 or

visit www.staffshousing.org.uk/our-services/revival There are also lots of other private and community/ voluntary organisations that may be able to help with home maintenance and gardening – visit the service directory at www.staffordshirecares.info for more information.

Visit www.carechoices.co.uk for further assistance with your search for care

Getting out and about What things are there to do? Keeping active and socialising with others is a great way to keep healthy and independent - this doesn’t necessarily mean going to the gym or taking up a sport (although it may!) but can be as simple as doing the things that you have always done: • going to bingo; • shopping; • visiting friends; • going out for coffee or lunch; • going to community events; • joining an art/woodwork/singing group etc; • going to the theatre/cinema; • visiting parks and gardens; • helping to walk the dogs at the local kennel; or • relaxation rooms/treatments/therapies. These are just examples of the many things that you might

want to do and it is worth remembering that these are still available to you in many ways – for example you can arrange these yourself, with a group of friends or you could see if anything has already been organised (see pages 4 and 5) if you are eligible to receive help from the council. There are also more structured events for people who need assistance with personal care/eating etc whilst away from their daily home arrangements. Often these are arranged by local voluntary groups and include a visit from the chiropodist or hairdresser plus lunch/bingo etc. These all provide an excellent way to socialise, meet new friends and enjoy different surroundings and can help you from becoming isolated. They can also give your carer a break and give them some time to themselves. Many of these activities are likely to exist fairly close to your home. Please visit www.staffordshirecares.info for more information.

How can I get there? There are a number of ways to help you to get out and about in Stoke-on-Trent so that you can be independent and socialise with others. Bus pass – if you are over 65 or have certain disabilities you can have free bus travel in the UK (Monday to Friday: 9.30am to 11.00pm and weekends/bank holidays: anytime).

Disabled parking – if you have a severe and permanent disability you may be entitled to a Blue Badge which enables you to park closer to where you want to be. If you qualify for council help then one of their transport schemes may be able to help you to get out and about. For information on these and other travel options please visit www.staffordshirecares.info

Being a carer If you provide care or support for someone, e.g. a parent, child, partner, relative, friend or neighbour, then you are a carer. Carers can be any age and provide support without being paid. You may be supporting them because they cannot manage alone at home or in the community. This could be because they are elderly and frail, have a physical or mental illness, experience health problems, have a learning disability or they could have drug or alcohol problems. You may help them in a variety of ways, giving practical help with things like shopping, collecting medication, cooking and cleaning; providing personal care by helping them to get washed and dressed or use the toilet; helping with financial matters; giving emotional support; or helping them to get out and about. Looking after someone can be a positive experience but

it can also be challenging and exhausting, both physically and mentally. You may find yourself with very little time for yourself or to look after your own health and wellbeing. If you care or look after someone who is unable to manage on their own, then you are entitled to an assessment, where we may be able to offer assistance and support (discussed on page 5). If you are eligible for social care services we can also offer you a Direct Payment which allows you to choose and purchase for yourself services that best meet your needs. For more information and advice about getting help if you are a carer, looking after someone in Stoke-on-Trent, please visit www.staffordshirecares.info or www.stoke. gov.uk/carers or call the Adult Social Care Contact Centre on 0800 561 0015 or if you are a young carer (under 18 years of age) please call 01782 235422.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Emergency help The Carers Emergency Scheme is a scheme that provides assistance to a carer (24-hours a day, seven days a week) in the event that a carer is involved in an accident or emergency. It is open to carers who have had either a joint community assessment or separate carerâ&#x20AC;&#x2122;s assessment (see page 8). It is free to join, and they can register via an application form available from Adult Social Care. The carer will receive an Emergency Card which shows the contact number and their own personal reference number. The carer must carry the card at all times and in the event of

an emergency the carer or person attending will phone the contact number on the card. The contact centre at the support agency will ask for the reference number and immediately initiate the emergency plan. The scheme offers reassurance and peace of mind to both the carer and the person cared for. If you would like to speak to someone about the scheme please call the Adult Social Care Contact Centre on 0800 561 0015.

What are my housing options? You may feel that you have exhausted all the options to remain living in your own home and that it is now the right time to look at moving into more purpose-based accommodation and support. You are advised to ask the

council to provide you with an assessment of your needs (see page 5) so that a professional social worker can help you to decide what the most appropriate option is for you. This section looks at the different housing options available.

Extra Care housing Extra Care housing enables you to live independently for as long as possible in self-contained flats. It provides a secure environment with care services available 24-hours a day in your own home - provided by a team of care workers. You have your own kitchen, bathroom, bedroom(s) and living room, but there are also communal facilities such as restaurants, lounges, gyms and a hair salon. Social activities and events are available. There are five existing Extra Care schemes in the city and three more are planned. Flats can usually be purchased, part-purchased or rented (financial

support may be available to you, depending on your circumstances). For further information, call the Adult Social Care Contact Centre on 0800 561 0015.

Sheltered (or retirement) housing Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. In a sheltered (or retirement) housing scheme you live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a

garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or non-resident manager who provides support, advice and a link to services for older people. For further information, call the Adult Social Care Contact Centre on 0800 561 0015.

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). The CQC inspect all care homes and report on their findings - these are available from the care home itself or the CQC (visit www.cqc.org.uk).

There are two types of care home: Care homes offering personal care only If you are reasonably active, but need greater security and care, a care home offering only personal care may >>

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes checklist

Home 1

p/w

Home 2

p/w

Home 3

p/w

First impressions • • • • •

1 2 3

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

1 2 3

Staff

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel comfortable and welcoming? Is the home fresh, clean and well-furnished?

Fees • How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? 1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

Visitors • • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Food

1 2 3

• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

1 2 3

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £................... £................... £................... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued >> be suitable. Most care homes provide you with your own bedroom, toilet and washing facilities, and can provide bathrooms with equipment to help you with bathing. Personal care includes help with bathing, feeding, and dressing, and help is available 24-hours a day. There are usually a range of social activities too for you to take part in. Care homes with nursing Care homes with nursing provide all the features of a care home plus 24-hour nursing support.

Paying for care homes There are a number of complicated rules about whether the council can fund your stay in a care home (with or without nursing). There is some brief information on page 5 about this, however this is too complicated to explain in this Directory and you should contact the council for more help about this. For more information about care homes both with and without nursing, see the listings starting on page 18 in this Directory, visit www.cqc.org.uk, www.staffordshirecares.info or www.carechoices.co.uk

How do I know if someone is being abused and what do I do? Who is a vulnerable adult? A vulnerable adult is someone aged 18 years or over, who is not able to care for or protect themselves from harm or exploitation. This might be due to their age, mental health, sensory loss or a physical or learning disability and therefore may be eligible for social care services. Abuse can: • be an act which goes against your human rights; • be a single act or repeated acts; • happen in any relationship; • result in harm; or • take advantage of someone’s vulnerability. What kinds of abuse are there? There are six main types of abuse: • physical - for example, shaking, pinching, slapping, forcefeeding, biting, improper administration or denial of medication; • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

• psychological - for example, intimidating, rejection, threatening or ignoring; • financial - for example, the illegal or unauthorised use of a person’s property, money, pension book or other valuables and pressure in connection with wills; • sexual - for example, forcing a person to take part in any sexual activity without consent; • neglect - for example, where a person is deprived of food, heat, clothing, comfort or medication; and • discriminatory - including racist, sexist and other forms of harassment. Where can abuse happen? Abuse can happen in any setting and this could take place in someone’s own home, in a hospital or residential care home, in a day centre or in a public place. For further advice and information you can also visit www.staffordshirecares.info How do I report abuse? If you have heard or seen something that worries you, or if you think someone is being abused, please tell the council about it by calling the Adult Social Care Contact Centre on 0800 561 0015 or email adult.protection@stoke.gov.uk If a crime is being committed or you are scared for somebody’s immediate safety then call 999 or in a nonemergency 101.

Visit www.carechoices.co.uk for further assistance with your search for care

Giving feedback Why your views are important The social care service is here to support the people of Stoke-on-Trent, and listening to complaints, comments and compliments is one way of trying to make sure that quality services that meet local needs are being provided. The council will listen and consider how things can be improved and making a comment or complaint will not disadvantage you in any way or place the services that you receive at risk. Who can make a complaint? You have a right to complain if you, a family member or someone close to you receives a social care service; has been refused a service; or has been affected by a plan or decision.

How can you tell the council what you think? The council aims to solve any problems as quickly as possible. To help do this it is best for you to contact the staff you have been dealing with or their manager. You can also contact the Customer Feedback Team: Tel: 01782 234234 Post: Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH Email: speakup@stoke.gov.uk Online: www.stoke.gov.uk/comment

Healthwatch Stoke-on-Trent Healthwatch Stoke-on-Trent is the consumer champion for health and social care in Stoke-on-Trent and gives people a powerful voice - making sure their views and experiences are heard by those who run, plan and

regulate health and social care services. Tel: 01782 683080 or email: info@heathwatchstoke.co.uk to feedback your experience of health and social care services.

Useful contacts A4e Direct Payments Unit 008, Stoke Business Village, Staffordshire University, 72 Leek Road, Stoke-on-Trent ST4 2AR Tel: 01782 442818 Email: a4edirectpayments.staffs.com Adult Social Care Contact Centre Tel: 0800 561 0015 Email: social.care@stoke.gov.uk Website: www.stoke.gov.uk Age UK North Staffordshire 83-85 Trinity Street, Hanley, Stoke-on-Trent ST1 5NA Tel: 01782 286209 General enquiries Tel: 01782 204995 Information and advice Email: info@ageuknorthstaffs.org.uk Website: www.ageuk.org.uk/northstaffs Approach Cauldon Chambers, 10 Stoke Road, Shelton, Stoke-on-Trent ST4 2DP Tel: 01782 214999 Email: enquiries@approachstaffordshire.co.uk Website: www.approachstaffordshire.co.uk

Citizens Advice Bureau, Stoke Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: 08444 111 444 Website: www.stoke-cab.org.uk Carers UK 20 Great Dover Street, London SE1 4LX Tel: 0808 808 7777 Website: www.carersuk.org Crossroads Staffordshire Clive Villa, 22 Cemetery Road Shelton, Stoke-on-Trent ST4 2DL Tel: 01782 268391 Email: staffordshire@crossroads.org.uk Website: www.crossroadsstaffordshire.org.uk Deaflinks Staffordshire The Ellis Centre, Wellesley Street, Shelton, Stoke-on-Trent ST1 4NF Tel: 01782 219161 01782 219161 - Voice only 01782 281125 - Text/Minicom 07977 552414 – 24-hour interpreting mobile (SMS or Voice) Email: admin@deaflinks.co.uk Website: www.deaflinksstaffordshire.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Disability Solutions North Staffordshire Medical Institute, Hartshill Road, Hartshill, Stoke-on-Trent ST4 7NY Tel: 01782 638300 Website: www.disability-solutions.net Douglas Macmillan Hospice Barlaston Road, Blurton, Stoke-on-Trent ST3 3NZ Tel: 01782 344300 Email: marketing@dmhospice.org.uk Website: www.dmhospice.org.uk Headway North Staffordshire (Head Injuries Association) Headway House, Elder Road, Cobridge, Stoke-on-Trent ST6 2JE Tel: 01782 280952 Email: info@headwaynorthstaffs.org Website: www.headwaynorthstaffs.org Integrated Community Equipment Services Open 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays. Tel: 0845 450 5579 Mencap (Mid Staffordshire) 131-141 North Walls, Stafford, Staffordshire ST16 3AD Tel: 01785 244270 Website: www.midstaffsmencap.org

Mobility and Independent Living Centre Milhouse Unit B3, Trentham Trade Park (off Stanley Matthews Way) Trentham, Stoke-on-Trent ST4 8GA Tel: 0845 330 1144 Email: stoke@abilityaware.com North Staffordshire Carers Association (NSCA) Carers Centre, Fenn House, Duke Street, Fenton, Stoke-on-Trent ST4 3NR Tel: 01782 793100 Website: www.carersfirst.com Revival Tel: 01782 749202 Email: revival@staffshousing.org.uk The Dove Service The Dudson Centre, Hope Street, Stoke-on-Trent ST1 5DD Tel: 01782 683155 Website: www.thedoveservice.org.uk

Residential, Dementia & Nursing Care Home Newcastle Under Lyme Rowan Court Care Home, on Silverdale Road, is under new ownership. The home is now run by leading care provider Avery Healthcare and brings to Newcastle Under Lyme care provision from a national company with an award winning reputation. With daily activities, hotel standard interiors and dining, as well as the best in clinical care. Rowan Court offers: • Generously proportioned bedrooms with en-suite walk-in showers • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Landscaped garden with raised beds.

Come and see for yourself, call 01782 622144 Manager: Rachel Simpson | www.rowancourtcarehome.co.uk | enquiries.rowancourt@averyhealthcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Choices Housing Association is a leading, multi-award winning not-for-profit housing and care organisation. Based in Staffordshire, Choices provides a range of care and support services to meet a variety of needs. – – – – – – –

Residential Care Homes Supported Housing Care At Home Respite Care Dementia Care Day Services Home Care

For more information about our housing, care and support services please call 01782 254 000 or visit www.choiceshousing.co.uk

Housing

Care

Support

Getting to know your elderly care options in Stoke-on-Trent We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options at Stadium Court Residential and Nursing Home in Stoke-on-Trent. What’s more, you don’t need our health insurance to stay with us. To find out more about your elderly care options at Stadium Court Call

01782 478635†

†Calls may be monitored and may be recorded for training purposes.

The Limes Residential Home

T: 01782 844855 E: admin@limesfenton.co.uk

The Limes is located in the Fenton area of Stoke-on-Trent and well-situated for access to local amenities and transport, supporting the independence of those with care needs while delivering a professional and tailored service. The residence is ideal for people with mobility issues and also specialises in dementia care, being a pleasant environment that supports a relaxing lifestyle. All carers are highly-trained and experienced in delivering services that respect the individual, having access to excellent care resources and expertise. The home and all the bedrooms are decorated to the highest standards. All bedrooms have en-suite facilities including showers. The home also boasts a beautiful fully secure garden where residents can sit out and enjoy the outdoors in a safe environment.

Glebedale Road, Fenton, Stoke-on-Trent, Staffordshire ST4 3AP

Home Manager: Terrina Willshaw

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Spratslade House, our care home situated in Stoke-On-Trent, caters for up to thirty people.

HELPING YOU STAY AT HOME Personal Care Respite Care l Companionship

It can also provide care for a limited number of physically disabled people, or people with dementia related illness.

Meal Preparation Convalescence Support l Dementia Care

Spratslade House

Belgrave Avenue, Dresden, Stoke On Trent, ST3 4EA Tel: 01782 311 531 Fax: 01782 355 352 Email: spratslade@pearlcare.co.uk www.pearlcare.co.uk/spratslade

01782 622330

www.homeinstead.co.uk

Four Seasons Care Home

Daycare Domiciliary Services Ltd

Quality Care Provider

Four Seasons has been providing the very best care, accommodation and facilities for residents for over 20 years. The home is set in quiet and comfortable surroundings, with pleasant gardens and good views of the surrounding countryside. We specialise in caring for those suffering from dementia. We attend to not only their physical needs, but their emotional needs as well, so they can still enjoy the best quality of life possible.

Are you not quite ready to move into a care home yet? Do you find that living independently, certain tasks are becoming a little too much for you? If you’d prefer to continue to live in your own home, but just need a little extra assistance, our Home Care service may be the answer for you.

Call us to arrange a visit on 01782 336 670 or email us at: enquiries@fourseasonscarehome.co.uk

Our trained staff will visit you in your home to offer basic care and assistance with household tasks.

77 The Wood, Stoke-on-Trent, Staffordshire ST3 6HR

Call us now on 01782 343 133

For further information visit our website: www.fourseasonscarehome.co.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers ANA NURSING & CARE SERVICES Burslem OP D PD LDA MH SI YA Tel: 01782 833722

CASTLEROCK RECRUITMENT GROUP LIMITED STOKE Stoke-on-Trent Tel: 01782 365017 OP

APEX HEALTH + SOCIAL CARE - STAFFORDSHIRE Hanley OP D PD LDA MH SI YA AD Tel: 01782 269669

CREATIVE SUPPORT STOKE-ON-TRENT Stoke-on-Trent OP D PD LDA YA Tel: 01782 620553

AR1 HOMECARE LIMITED Tunstall Tel: 01782 818076

CROSSROADS CARE STAFFORDSHIRE Shelton OP D PD LDA MH SI YA AD Tel: 01782 268391

OP D PD MH SI YA AD

B&H CARE LTD Stoke-on-Trent Tel: 01782 817111

OP D PD SI YA

CUSTOM CARE (STOKE) Stoke-on-Trent Tel: 01782 839023

OP D PD SI YA

DAYCARE DOMICILIARY SERVICES Longton Tel: 01782 343133 Advert page 15 OP D PD YA

CARE HOMES STOKE LIMITED Burstem OP D PD LDA MH SI YA AD Tel: 01782 815182

GLORY COMFORT CARE LTD Stoke-on-Trent OP D PD LDA MH SI YA AD Tel: 01782 909652

CARE UK LEARNING DISABILITIES Stoke-on-Trent Tel: 0333 321 8275

GOLDEN YEARS LIMITED Longton Tel: 01782 599866

BLUEBIRD CARE (STOKE-ON-TRENT) Fenton Tel: 0786 650 6596

OP LDA YA

CARETECH COMMUNITY SERVICES HANLEY DCA Hanley LDA Tel: 01782 208590

GRAFTON ROAD Stoke-on-Trent Tel: 0784 761 4590

OP D PD LDA MH SI YA

OP D PD YA

OP PD LDA SI YA

Bottle Kiln Advertisers are highlighted

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued GROCOTT CENTRE LTD AT HERON CROSS HOUSE, THE Stoke-on-Trent OP D PD LDA MH SI YA Tel: 01782 324715 HAVEN CARE & SUPPORT LTD Longton Tel: 01782 598422 HELPING ANGELS LTD Stoke-on-Trent Tel: 01782 409690 HOMESTAY CARE LIMITED Tunstall Tel: 01782 814475

PD LDA SI

OP D PD LDA SI YA

OP D PD LDA MH SI YA

HUMAN SUPPORT GROUP LTD, THE Stoke-on-Trent OP D PD LDA MH SI YA AD Tel: 01782 433130 INDEPENDENT SUPPORT Stoke-on-Trent Tel: 01782 437790

OP D PD LDA MH YA AD

LIFEWAYS COMMUNITY CARE (STAFFORDSHIRE) Longton OP D PD LDA MH SI Tel: 01782 598008 MARLBOROUGH ROAD Longton Tel: 0740 773 1247 MEADOWS COMMUNITY CARE, THE Berryhill Tel: 01782 234035 MEARS CARE - STOKE Stoke-on-Trent Tel: 01782 590020 MSC HOME CARE LIMITED Stoke-on-Trent Tel: 01782 823338

OP PD LDA SI YA

OP D PD MH SI YA

OP D PD SI AD

PRESTIGE NURSING STAFFORDSHIRE Stoke-on-Trent OP D PD LDA MH SI YA AD Tel: 01782 409170

QUALITY CARE (STAFFORDSHIRE) LIMITED Stoke-on-Trent OP D MH SI YA Tel: 01782 816037 RADIS COMMUNITY CARE (STOKE-ON-TRENT) Stoke-on-Trent Tel: 01782 412200

OP D PD LDA MH SI YA AD

RADIS COMMUNITY CARE (WEST END VILLAGE) Stoke-on-Trent Tel: 01782 413246

ROWAN VILLAGE Meir Tel: 01782 316092

OP D PD LDA MH SI

SANDERSON HOUSE Stoke-on-Trent Tel: 01782 324715

OP D PD LDA MH SI YA

SEVACARE STOKE-ON-TRENT Basford Tel: 01782 622820

OP D PD LDA MH SI YA

STAFFORDSHIRE Stoke-on-Trent Tel: 01782 366260

OP D PD LDA MH SI YA AD

STAFFORDSHIRE COMMUNITY CARE LIMITED Stoke-on-Trent Tel: 01782 478477 SYDNEY WORKS Stoke-on-Trent Tel: 01782 450570

OP D PD MH SI YA AD

OP D PD LDA MH YA AD

WISDOM HEALTHCARE LIMITED Tunstall OP D PD LDA MH SI YA AD Tel: 01782 810595 YES4CARE Longport Tel: 01782 826091

OP D PD LDA SI Advertisers are highlighted

Care homes ABBOTS HOUSE 103 Abbots Road, Abbey Hulton, Stoke-on-Trent ST2 8DU Tel: 01782 234888

OP D

AGNES AND ARTHUR Moorland View, Bradeley, Stoke-on-Trent ST6 7NG Tel: 01782 657583 OP D PD MH SI YA ALISON HOUSE CARE HOME LIMITED 7 Newton Street, Basford, Stoke-on-Trent ST4 6JN Tel: 01782 632698 OP D PD MH SI BEECHES, THE 665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ Tel: 01782 310649

OP D

BLURTON ROAD 134 Blurton Road, Blurton, Stoke-on-Trent ST3 2DG Tel: 01782 336357 LDA YA CAMBIAN - TRENT VALLEY ROAD 121 Trent Valley Road, Stoke-on-Trent ST4 5HN Tel: 01782 410280 LDA MH YA CAMBRIAN, THE Cambrian Way, Bucknall, Stoke-on-Trent ST2 8PQ Tel: 01782 214444 OP D PD LDA MH SI YA CAULDON PLACE 1 Caledonia Road, Shelton, Stoke-on-Trent ST4 2DG Tel: 01782 275760 OP LDA CEDARS, THE 2 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ LDA MH Tel: 01782 269739 CEDARS, THE 73 Berwick Road, Holden Bridge, Stoke-on-Trent ST1 6EJ OP D Tel: 01782 216570 Advert outside back cover CHILTERN RETIREMENT HOME 23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN OP D Tel: 01782 711186 CHIMES, THE 6 St Christopher Avenue, Penkhull, Stoke-on-Trent ST4 5NA Tel: 01782 744944

OP D PD MH SI

CHOICES HOUSING ASSOCIATION LIMITED 1 WILLIAM STREET Fenton, Stoke-on-Trent ST4 2JG Tel: 01782 746361 Advert page 14 OP PD LDA MH YA CHOICES HOUSING ASSOCIATION LIMITED 150 COMMUNITY DRIVE Smallthorne, Stoke-on-Trent ST6 1QF Tel: 01782 839349 Advert page 14 OP PD LDA MH SI YA CHOICES HOUSING ASSOCIATION LIMITED 17 NORTON AVENUE Stanfields, Stoke-on-Trent ST6 7ER Tel: 01782 819870 Advert page 14 OP PD LDA SI YA CHOICES HOUSING ASSOCIATION LIMITED 2 COWLEY WAY Bentilee, Stoke-on-Trent ST2 0RB Tel: 01782 596047 Advert page 14 OP LDA SI YA CHOICES HOUSING ASSOCIATION LIMITED 535 HIGH LANE Stanfields, Stoke-on-Trent ST6 7EP Tel: 01782 862134 Advert page 14 OP D PD LDA MH YA CHOICES HOUSING ASSOCIATION LIMITED 60 HOLDCROFT ROAD Bucknall, Stoke On Trent ST2 8JL Tel: 01782 570323 Advert page 14 OP D PD LDA MH YA CHOICES HOUSING ASSOCIATION LIMITED 63 HOVERINGHAM DRIVE Berry Hill, Stoke-on-Trent ST2 9PS Tel: 01782 201766 Advert page 14 OP PD LDA MH SI YA CLAYBOURNE Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA Tel: 01782 790500

OP D

COLLINSON COURT 56 Longton Road, Trentham, Stoke-on-Trent ST4 8NA Tel: 01782 658156 LDA MH YA CREATIVE SUPPORT - ROBERT HEATH STREET Robert Heath Street, Smallthorne, Stoke-on-Trent ST6 1LH Tel: 01782 834064 MH DACRE HOUSE 38 Church Lane, Stoke-on-Trent ST4 4QB Tel: 01743 465299

LDA SI YA

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued DAVLYN HOUSE 41 Bull Lane, Brindley Ford, Stoke-on-Trent ST8 7QL Tel: 01782 512269 Advert inside front cover OP D

HIGH CROSS HOUSE 93 Blurton Road, Stoke-on-Trent ST3 2BS Tel: 01782 594696

DERWENT HOUSE 206-208 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Tel: 01782 599844

HILTON HOUSE Hilton Road, Stoke-on-Trent ST4 6QZ Tel: 01782 861308

LDA

DRESDEN HOUSE LIMITED 81 Trentham Road, Dresden, Stoke-on-Trent ST3 4EE Tel: 01782 343477 OP D PD MH ELM HOUSE 201 Waterloo Road, Cobridge, Stoke-on-Trent ST6 2HS Tel: 01782 201837 PD LDA MH SI FERNLEA 114 Sandon Road, Meir, Stoke-on-Trent ST3 7DF Tel: 01782 342822 OP PD LDA SI YA FOUR SEASONS 77 The Wood, Meir, Stoke-on-Trent ST3 6HR Tel: 01782 336670 Advert page 15 GOLDENDALE HOUSE 45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ Tel: 01782 861308 GORSEFIELD RESIDENTIAL HOME 306 High Lane, Burslem, Stoke-on-Trent ST6 7EA Tel: 01782 577237 GRACELAND CARE LIMITED 11 Clewlow Place, Adderley Green, Stoke-on-Trent ST3 5DA Tel: 01782 593743

OP D

LDA YA

OP D PD MH SI

HOLLIES, THE 9 Shirley Road, Hanley, Stoke-on-Trent ST1 3PF PD LDA MH Tel: 01782 205064 HOLLY LODGE RESIDENTIAL HOME LIMITED Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW OP D PD MH SI YA Tel: 01782 303952 JASMINE 125 Regent Road, Hanley, Stoke-on-Trent ST1 3BL LDA MH Tel: 01782 280715 KESWICK HOUSE 210-212 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Tel: 01782 336656

PD LDA

LIGHTWOOD ROAD, 216 Dresden, Stoke-on-Trent ST3 4JZ Tel: 01782 598422

PD LDA SI

LDA

HANFORD COURT CARE HOME Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN OP D PD Tel: 01782 645140 HANFORD MANOR 85 Church Lane, Hanford, Stoke-on-Trent ST4 4QD Tel: 01782 642144

OP D

HAVERSHAM HOUSE LIMITED Longton Road, Trentham, Stoke-on-Trent ST4 8JD OP D MH Tel: 01782 643676 Advertisers are highlighted

Care homes continued LIMES, THE Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP Tel: 01782 844855 Advert page 14

OP D

LINDLY HOUSE CARE HOME 241 Longton Road, Trentham, Stoke-on-Trent ST4 8DQ Tel: 01782 657541 OP D MARROW HOUSE Forrister Street, Meir Hay, Stoke-on-Trent ST3 1SQ Tel: 01782 234903

OP D

MEADOWS, THE Wrenbury Crescent, Berryhill, Stoke-on-Trent ST2 9JZ OP D PD MH Tel: 01782 238144 MIMOSA 4 Shirley Road, Hanley, Stoke-on-Trent ST1 4DT Tel: 01782 280838

LDA MH

NEW LODGE 971 Lightwood Road, Longton, Stoke-on-Trent ST3 7NE LDA Tel: 01782 388370 OLCOTE 142 High Lane, Burslem, Stoke-on-Trent ST6 7BT Tel: 01782 766204 PARK HALL Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS Tel: 01782 406920 Advert outside back cover

OP MH

OP D

PAUL CLARKE HOME Chatterley House, Chatterley Road, Tunstall, Stoke-on-Trent ST6 4PX Tel: 01782 834354 D PD LDA MH SI POPLARS 123 Regent Road, Hanley, Stoke-on-Trent ST1 3BL LDA MH Tel: 01782 209410 REGENT ROAD 41 Regent Road, Hanley, Stoke-on-Trent ST1 3BT Tel: 01782 263720 ROSEWOOD, THE 202a Bagnall Road, Stoke-on-Trent ST2 7NE Tel: 01782 538496

LDA

OP PD

ROYAL MENCAP SOCIETY - 30 FOSTER COURT 30 Foster Court, Longton Hall Road, Blurton, Stoke-on-Trent ST3 2HF Tel: 01782 593467

LDA

ROYAL MENCAP SOCIETY - 55 DRUBBERY LANE 55 Drubbery Lane, Blurton, Stoke-on-Trent ST3 4BH LDA Tel: 01782 311324 RUTLAND HOUSE Caledonia Road, Shelton, Stoke-on-Trent ST4 2DN LDA YA Tel: 01782 263104 RYDAL HOUSE 6 Spratslade Drive, Dresden, Stoke-on-Trent ST3 4DZ Tel: 01782 330854 LDA SHAMU 126 Regent Road, Hanley, Stoke-on-Trent ST1 3AY LDA MH Tel: 01782 284520 SPRATSLADE HOUSE CARE HOME Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA Tel: 01782 311531 Advert page 15 ST MICHAELS Hewitt Street, Chell, Stoke-on-Trent ST8 6JX Tel: 01782 233201 STRATHMORE HOUSE 27 Queens Park Avenue, Dresden, Stoke-on-Trent ST3 4AU Tel: 01782 595947

OP D

OP PD SI YA

LDA YA

TRENTSIDE MANOR CARE HOME Endon Road, Norton Green, Stoke-on-Trent ST6 8PA Tel: 01782 535402

OP D

VILLAS, THE 8 The Villas, West End, Stoke-on-Trent ST4 5AH Tel: 01782 847947

LDA

WESTON HOUSE 344 Weston Road, Weston Coyney, Stoke-on-Trent ST3 6HD Tel: 01782 343818

MH Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued WESTON ROAD, 202 202 Weston Road, Meir, Stoke-on-Trent ST3 6EE PD LDA SI Tel: 01782 342123

WESTON ROAD, 209 209 Weston Road, Meir, Stoke-on-Trent ST3 6AT D PD LDA SI Tel: 01782 596056

Care homes with nursing AMBERLEY HOUSE CARE HOME 358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS OP D YA Tel: 01782 331200

NEW PARK HOUSE Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN OP D PD SI Tel: 01782 657664

BRINDLEY COURT Station Road, Longport, Stoke-on-Trent ST6 4ND Tel: 01782 828410

NEWFORD NURSING HOME Newford Crescent, Milton, Stoke-on-Trent ST2 7EQ OP PD Tel: 01782 545547

OP PD

CHOICES HOUSING ASSOCIATION LIMITED 60 HOLDCROFT ROAD Bucknall, Stoke-on-Trent ST2 8JL Tel: 01782 570323 Advert page 14 OP D PD LDA MH YA CREATIVE SUPPORT - LEONORA STREET 20 Leonora Street, Burslem, Stoke-on-Trent ST6 3BS Tel: 01782 817655

ELDON HOUSE CARE SERVICES 69 Ricardo Street, Dresden, Stoke-on-Trent ST3 4EX OP D PD Tel: 01782 326620 GUARDIAN CARE CENTRE Longton Road, Trentham, Stoke-on-Trent ST4 8FF OP D PD MH YA Tel: 01782 644800 HEATHSIDE HOUSE Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS OP D Tel: 01782 771911 HILLTOP MANOR CARE HOME High Lane, Chell, Stoke-on-Trent ST6 6JN Tel: 01782 828480

OP D PD

LAWTON RISE CARE HOME Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS OP D Tel: 01782 773000 NEW MILTON NURSING HOME Rear 1841 Leek Road, Milton, Stoke-on-Trent ST2 7AD OP D Tel: 01782 542573

OLD VICARAGE NURSING HOME, THE 751-753 High Street, Stoke-on-Trent ST6 5RD Tel: 01782 785577

OP PD

RICHMOND MEWS 5 Richmond Terrace, Shelton, Stoke-on-Trent ST1 4ND LDA Tel: 01782 222311 SCOTIA HEIGHTS Scotia Road, Stoke-on-Trent ST6 4HA Tel: 01782 829100

PD MH YA

STADIUM COURT RESIDENTIAL AND NURSING HOME Greyhound Way, Stoke-on-Trent ST6 3LL OP D Tel: 01782 478635 Advert page 14 WEDGEWOOD UNIT Greyhound Way, Stoke-on-Trent ST6 3LL Tel: 0300 365 0337

OP YA

WESTCROFT NURSING HOME LTD 5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ OP D PD Tel: 01782 284611 WESTFIELD LODGE Weston Coyney Road, Weston Coyney, Stoke-on-Trent ST3 6ES Tel: 01782 336777

OP PD YA

Useful questions to ask providers can be found in the care homes checklist on page 10. Advertisers are highlighted

Index

Advertisers are in bold

Choices Housing Association Limited - 63 Hoveringham Drive 18

Haversham House Limited

Abbots House

Heathside House

Claybourne 18

Agnes and Arthur

Helping Angels Ltd

Alison House Care Home Limited

Collinson Court

High Cross House

Amberley House Care Home

Creative Support - Leonora Street

Hilltop Manor Care Home

Ana Nursing & Care Services

Creative Support - Robert Heath Street

Hilton House

Creative Support Stoke-on-Trent

Hollies, The

Crossroads Care Staffordshire

Holly Lodge Residential Home Limited

Custom Care (Stoke)

Homestay Care Limited

Human Support Group Ltd, The

Apex Health + Social Care Staffordshire 16 AR1 Homecare Limited

B B&H Care Ltd

Beeches, The

Bluebird Care (Stoke-on-Trent)

Blurton Road

Brindley Court

C Cambian - Trent Valley Road

Cambrian, The

Care Homes Stoke Limited

Care UK Learning Disabilities

CareTech Community Services Hanley DCA 16 Castlerock Recruitment Group Limited Stoke 16 Cauldon Place

Cedars, The (Hanley)

Cedars, The (Holden Bridge)

Chiltern Retirement Home

Chimes, The

Choices Housing Association Limited - 1 William Street

Choices Housing Association Limited - 150 Community Drive 18

D Dacre House

Davlyn House

Daycare Domiciliary Services

Derwent House

Dresden House Limited

E Eldon House Care Services

Elm House

Independent Support

J Jasmine 19

K Keswick House

L Lawton Rise Care Home

Fernlea 19 Four Seasons

Lifeways Community Care (Staffordshire) 17 Lightwood Road, 216

Limes, The

20 20

Glory Comfort Care Ltd

Lindly House Care Home

Golden Years Limited

Goldendale House

Gorsefield Residential Home

Marlborough Road

Graceland Care Limited

Marrow House

Grafton Road

Meadows Community Care, The

Meadows, The

20 17

Grocott Centre Ltd at Heron Cross House, The

Mears Care - Stoke

Guardian Care Centre

Mimosa 20

Choices Housing Association Limited - 17 Norton Avenue

Choices Housing Association Limited - 2 Cowley Way

Choices Housing Association Limited - 535 High Lane

Hanford Court Care Home

Choices Housing Association Limited - 60 Holdcroft Road 18, 21

Hanford Manor

New Lodge

Haven Care & Support Ltd

New Milton Nursing Home

MSC Home Care Limited

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Index

continued

Advertisers are in bold

New Park House

Richmond Mews

Strathmore House

Newford Nursing Home

Rosewood, The

Sydney Works

Rowan Village

Royal Mencap Society - 30 Foster Court

Royal Mencap Society - 55 Drubbery Lane

Rutland House

Rydal House

Villas, The

O Olcote 20 Old Vicarage Nursing Home, The

P Park Hall

Paul Clarke Home

Poplars 20

T Trentside Manor Care Home

S Sanderson House

Wedgewood Unit

Scotia Heights

Westcroft Nursing Home Ltd

Sevacare Stoke-on-Trent

Westfield Lodge

Shamu 20

Weston House

Spratslade House Care Home

Weston Road, 202

St Michaels

Radis Community Care (Stoke-on-Trent) 17

Stadium Court Residential and Nursing Home

Weston Road, 209

Wisdom Healthcare Limited

Radis Community Care (West End Village)

Staffordshire 17 17

Regent Road

Prestige Nursing Staffordshire

Q Quality Care (Staffordshire) Limited

Staffordshire Community Care Limited

Y Yes4Care 17

Other advertisers Avery Healthcare

Home Instead Senior Care

Bupa 14

Ideal Care Homes

Care Choices Website

Pearlcare 15

Chesterton Lodge Choices Housing Association

11, 15 Outside back cover

Outside back cover

Rowan Court

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. ÂŠ 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choicesâ&#x201E;˘ is a trademark of Care Choices Limited. ISBN 978-1-909048-84-3 Printed in England. Ref. No: 4001/Stoke-on-Trent2/0215. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Stoke-on-Trent City Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. www.carechoices.co.uk Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworker: Gemma Cook, Kathryn Regan. Editorial Assistant: Amy Elizabeth Catlin.

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Ideal Care Homes in Stoke-on-Trent A great place to live! Ideal Care Homes offer the highest quality of personalised care in a contemporary and relaxed setting. Our professional highly trained staff are dedicated carers who take the time to listen and get to know our residents enabling them to provide individualised care. Our Stoke-on-Trent homes offer: • Residential and Dementia Care • Highly trained carers • State-of-the-art bedrooms equipped with ensuite facilities including showers • Flat screen TV, DVD player, mini fridge, telephone point and Wi-Fi in all bedrooms • Dining room, TV lounge and quiet lounge facilities • Contemporary on-site hairdressing facilities For more information simply contact a member of our friendly team on:

Chesterton Lodge Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB

01782 562 690 Park Hall Ubberly Road, Stoke-on-Trent ST2 0QS

01782 406920 The Cedars

idealcarehomes.co.uk

73 Berwick Road, Holden Bridge Stoke-on-Trent

01782 216570