Surrey Care & Support Services 2015/16 by Care Choices Ltd

Care and Support Services

Surrey 2015/16

Sunrise on Pewley Down

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

in partnership with

www.carechoices.co.uk

Providers of care since 1984

t: 01483 413 121 e: info@chdliving.com w: www.chdliving.com Brownscombe House Haslemere

Residential, Nursing & Palliative Care

01428 643 528

Crest Lodge Hindhead

Young Adult Mental Health Care

01428 605 577

" CHD Living staff have made this transition as painless as

possible and have been exceptional in all respects - both to us, and more importantly to our mother-in-law. Cannot recommend them enough. She is happy again!

LIVE YOUR LIFE YOUR WAY... Individual or group activities & outings Modern or traditional, interior designed centres Family owned, intimate homes Choice of lounges, activities rooms and relaxation areas Freshly prepared meals catering for individual tastes & diets Residents' computer equipped with webcam & Skype Choice of rooms, many with en-suite, personal telephone & digital TV Personalised care respecting privacy, dignity, choice and independence

Care & support in the comfort of your own home

OPENING 2016 NEW CHD LIVING CENTRE IN KINGSTON

• Home visits at times to suit your needs, 7 days a week • Assistance with personal care, meal preparation, medication management, shopping and more... • • Available across Surrey, South London & Middlesex

Surrey Heights & Hills Godalming Specialist Dementia Care

01428 682 734

St Catherine’s Manor Guildford

Residential, Nursing & Palliative Care

01483 531 181

Kings Lodge Byfleet

Residential, Nursing & Palliative Care

01932 358 700

Park Lodge Surbiton

Nursing, Palliative & Dementia Care

0208 390 7712

The Summers West Molesey

Residential & Dementia Care

0208 941 3532

White Gates Laleham

Residential, Nursing & Palliative Care

01784 441 287

Bagshot Park Bagshot

Residential, Neurorehabilitation & Outpatient Care Centre

01276 450 800

All services registered with the Care Quality Commission

Contents Welcome 4 A message from Adult Social Care and Public Health, areas covered by this directory

Useful contacts 63 Local and national specialist organisations with contact details

Your support, your choice How personalised social care works

How we can help you meet your needs Assessments, eligibility and leaving hospital

Checklists Home care agency checklist Care homes checklist Residential dementia care checklist

23 47 53

Care provider listings Home care providers

North West Surrey Care homes Care homes with nursing

69 73

North East Surrey Care homes Care homes with nursing

75 77

South West Surrey Care homes Care homes with nursing

79 81

South East Surrey Care homes Care homes with nursing

85 95

Index

Staying healthy Health checks, keeping active and eating well

Staying at home 12 Community alarms and telecare, centres for the community, meals services, making life easier in your home, home care and ways of paying for it and listings of home care providers Carers’ support Help for carers and young carers, respite care

Housing options 43 Sheltered housing, supported living, extra care, care homes and care homes with nursing and a practical checklist Dementia care Caring for people with dementia

54 Other specialist services Care for those with a physical or learning disability or mental health needs, end of life care Paying for residential care 56 Details about funding your residential or nursing care Essential information 58 Inspecting care services, safeguarding adults, the complaints process explained and out of county care Further help 61 How solicitors and advocates may be able to help you, Surrey Care Association, ‘Tell us once’

Alternative formats

Surrey County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Surrey County Council’s Adult Social Care Helpline on 0300 200 1005 or text 07527 182861.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome A message from Adult Social Care and Public Health Welcome to the 2015/16 edition of Care and Support Services in Surrey which provides information about the care and support available to help you make informed decisions on how you’d like to live your life. New approaches The introduction of the Care Act in April 2014 has changed, and is continuing to change, the way adult care and support is delivered. New approaches and models of delivery which place the individual’s wellbeing at its heart are beginning to emerge and these will dramatically improve your experience of health and social care in the coming years. Integrated care for example, sees health and social care organisations work closely together to keep you independent, healthy and safe. It provides new services, where health professionals, social workers, occupational therapists, district nurses and volunteers support you with ‘wraparound care’. These aim to ensure that you get appropriate support and are helped to stay well in your community, reducing unnecessary hospital admissions and expensive care. The benefit of integrated care is that you will only need to tell your story once. The approach will be person-centred, with access to local community-based services seven days a week. The approach is also preventative, aiming to help people manage their physical health, mental health and social care needs before they are unable to manage. People will be able to stay at home whilst being supported by joined up health and social care services. It will also mean that people can return home from hospital sooner – with the right care and support in place. Signposting to support in the community There are times when you may need extra support to do everyday things. This could be due to your age, a health condition, a disability or changing home circumstance. Or you may be a carer looking after someone, and may need some support with your caring role. This directory aims to give you awareness of the various options available to help you fulfil a safe and independent life. It is worth bearing in mind that often family members can help out, or friends or neighbours who live nearby. Sometimes there are active local groups and networks that can help you with things like getting to the GP for an appointment, or just having some time out of

the house, help with shopping, or taking part in some exercise. Alternatively, there’s a huge choice of support available, provided by many organisations in Surrey. We already know what matters to older people in Surrey as they age and have committed to ten pledges, along with organisations that provide support and services, to help people to live and age well. There’s also a huge network of voluntary, community and faith organisations to help people stay independent, and provide timely information and advice to meet their needs. Alongside this directory, the Surrey Information Point website www.surreyinformationpoint.org.uk can help you to search for local care and support services, including organisations, community and faith groups who do a great deal to support people in their own communities. These organisations can offer assistance with a wide range of services from transport to cooking, cleaning and shopping. The nine local information Hubs across Surrey offer the chance to speak with someone directly about your care and support options. They are local centres that provide information and support to help people stay independent. They are accessible, based on the high street, and open to everyone. Teams of experienced volunteers provide an information service including advice and signposting to services that may be of help. Or you can contact Age UK Surrey to discuss options. There are times when you will prefer to talk to someone directly. The Adult Social Care helpline is available for these occasions; call 0300 200 1005 to speak in confidence. I hope you find the information in this directory helpful. I strongly advise you to obtain good financial advice about care costs in advance of making decisions. There is a range of reliable services in this directory to help. I would also be interested in hearing your feedback (see page 60), as I want to ensure you receive the best quality service possible when you receive services from Surrey County Council.

Dave Sargeant Strategic Director Adult Social Care Surrey County Council

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care SIP

Understand the different care and support options for you or someone you care for www.surreyinformationpoint.org.uk or call: 0300 200 1005 â&#x20AC;˘ Text: 07527 182861

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02/10/2015 14:44

Working with health partners The current health and care system came into operation on 1st April 2013 to deliver the aims set out in the Health and Social Care Act 2012. Health and wellbeing boards work together locally to deliver a joined-up service in response to the needs of their communities. You can find out more about health and wellbeing in Surrey and the board at www.healthysurrey.org.uk/ You can also find out where your local NHS services are. Six clinical commissioning groups (CCGs) operate in Surrey, which consist of doctors, nurses and other professionals, who use their knowledge of local health needs to plan and buy services for their local community from service providers that meet NHS standards and costs. For more information about CCGs visit www.healthysurrey.org.uk/useful-links Healthwatch Surrey gives patients and communities a voice in decisions that affect them. If you have

anything to say about health and social care, contact Healthwatch Surrey on 0303 303 0023 or at www.healthwatchsurrey.co.uk Helen Atkinson Director of Public Health

Areas covered by this directory Home care providers 27 orth West N Care homes Care homes with nursing

69 73

North East Care homes Care homes with nursing

75 77

South West Care homes Care homes with nursing South East Care homes Care homes with nursing

79 81 85 95

Buckinghamhire Staines SPELTHORNE

Greater London

RUNNYMEDE

Berkshire

Addlestone SURREY HEATH Camberley

Esher ELMBRIDGE

EPSOM & EWELL

Woking WOKING

REIGATE & BANSTEAD

GUILDFORD Guildford

Hampshire

Dorking

Reigate

Oxted TANDRIDGE

Kent

MOLE VALLEY Godalming WAVERLEY

East Sussex

West Sussex

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Your support, your choice Our starting point The Adult Social Care service at the county council is here to support people who either live or care for someone in Surrey. We offer a range of services for residents, including information and advice, short-term assistance for you to regain independence after an illness or accident, assistance with care and support to those that are eligible, and support to carers and young carers. The Care Act 2014 came into force in April 2015 and is the main legislation that governs the way in which we work. The Act places individual wellbeing at the

heart of the care system and focuses on the outcomes that people want to achieve. This is often referred to as personalisation. Personalisation means that care and support provision is always tailored to the needs of you or your carer if you need assistance. Our understanding is that you, your family members, friends and carers are usually best placed to make decisions on the kind of support that will make the biggest difference to your lives and help you to stay more independent.

How we can help you meet your needs Discussing your situation Preventing, reducing or delaying social care needs for all residents is a key part of the Care Act 2014. Anyone who thinks they may have a need for social care support can approach the council and request an assessment of their needs. The assessment is usually carried out by a social care worker, by phone or in your home, and seeks to understand your reasons for contacting social care, as well as who is supporting you and what you would like to achieve. We use a â&#x20AC;&#x2DC;whole familyâ&#x20AC;&#x2122; approach, which means that you will be asked questions about yourself and your support network. If you have a carer or young carer they will be invited to be a part of the assessment too. Carers and young carers can request an assessment for themselves at any time, even if the person they care for does not want to have an assessment. When assessing your needs, we consider carefully the factors that affect your independence and wellbeing. In discussion with you and your carers, we jointly agree the likely effect on your independence or how likely it is that your home life may become unsustainable or unsafe without appropriate support. After the assessment a decision will be made on whether you are eligible to receive council support for your care needs. If you are eligible then you will be supported to find services that meet your needs through the provision of a personal budget. Even if you are not eligible, advice and guidance will always be provided. All assessments are completed using an assessment form. There are six questions for an adult with care and

support needs and six questions for a carer with support needs. Questions for adults with care and support needs: 1. Tell us a bit about yourself and your reason for contacting us. 2. Tell us about any physical or mental impairment, illness or disability that you have and how it impacts on your daily life. Tell us how this may change on a daily, weekly, monthly basis. 3. Tell us about any concerns you have about your safety. 4. Tell us about anyone who helps you and what they do for you. Tell us how this may change on a daily, weekly, monthly basis. 5. From what you have told us, what matters most to you and what would you like to achieve? 6. Thinking about your current support and any other potential support available to you, how could you use this to help you achieve what matters most? Questions for carers with support needs: 1. Tell us a bit about yourself and your reason for contacting us. 2. Who are you supporting and what do you do for them? Tell us how this may change on a daily, weekly, or monthly basis. 3. Tell us how the support you provide affects your own daily life. Does anyone support you in your caring role? 4. What support are you willing and able to carry on providing?

Visit www.carechoices.co.uk for further assistance with your search for care

Discussing your situation continued 5. From what you have told us, what impacts on you most and what would make a difference to you? 6. Thinking about your current support and any potential support available to you, how could you use this to help you achieve what matters most? Assessments will always be proportionate to your needs. You will only need to provide information that is relevant to help us understand your needs, wishes and what’s important to you. Care Act 2014 national eligibility criteria The eligibility criteria for both adults with care and support needs and carers with support needs are set out in the Care Act 2014. Adults with care and support needs In considering whether an adult has eligible needs, local authorities must consider: • whether the adult’s needs arise from, or are related to, a physical or mental impairment or illness; and • as a result of the adult’s needs the adult is unable to achieve two or more of ten specified outcomes; and • as a consequence of being unable to achieve these outcomes there is, or there is likely to be, a significant impact on the adult’s wellbeing. An adult’s needs are only eligible where they meet all three of these conditions. Carers with support needs In considering whether a carer has eligible needs, local authorities must consider whether: • the needs arise as a consequence of providing necessary care for an adult;

• the effect of the carer’s needs is that they are unable to achieve one or more of the specified outcomes; and • as a consequence of that fact there is, or there is likely to be, a significant impact on the carer’s wellbeing. A carer’s needs are only eligible where they meet all three of these conditions. Eligibility will be determined at the end of your assessment when all of your needs have been discussed. Further information on the eligibility criteria, including a list of outcomes, can be found at www.surreycc.gov. uk/careact Services provided by local authorities are means-tested and a sliding scale of financial contributions is applied depending on a person’s income and savings. See page 24 for more information. For more information please contact Adult Social Care. Tel: 0300 200 1005, Monday to Friday 8.00am to 6.00pm. SMS: 07527 182861 For background information about the Care Act 2014 visit www.surreycc.gov.uk/careact

Planning your support If you or your carer are eligible to receive care and/or support from the council, a social care worker will assist you to plan your services. You will be provided with a personal budget, an amount of money that the council will pay to meet your needs. How you receive this is flexible. Many people choose to receive a direct payment, which goes into a bank account opened and managed by the council. You can then use this money to purchase care and support which will help you to meet the outcomes you want to achieve. Help is available to manage the direct payment; it can be provided to a ‘suitable person’, such as a family member, where needed or, if you prefer, we can arrange

and pay for your support. Our intention is for you to be able to have choice and control over the way in which you receive your support and the relevant funds. If your needs change you can request a reassessment at any time. We will regularly review your needs and your services to ensure that things are working for you and your family. For more information go to www.surreycc.gov.uk/adultsocialcare or email contactcentre.adults@surreycc.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Leaving hospital We work closely with hospitals to ensure that patients are discharged safely and are able to return to home life as quickly as possible. We have staff available to help with information and advice seven days a week in Surrey’s acute hospitals. Details on how to contact them are available on the wards. No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. Others may approach the hospital social care team on your behalf, with your agreement, to request an

assessment. If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital. We can also introduce you to local voluntary organisations who can help with a variety of services, such as laundry and domestic cleaning or sitting services. Carers will also be offered an assessment and may need advice and support. The hospital social care team is available to discuss any issues and provide details of carers’ support groups.

Reablement service Our reablement service helps you to recover after illness or injury and maximises your level of independence at home. Our team of specially trained staff will assess your needs in the short-term to maintain independence in your own home and monitor your road to recovery on an ongoing basis.

The service is available to people who would benefit from regaining skills, or who have had a period of poor health and require confidence-building to maintain daily living skills. The team of reablement assistants operates between 7.00am and 10.00pm Monday to Friday and 8.00am and 10.00pm on weekends and bank holidays.

This directory’s helpline This directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit for further assistance with your search for care CALLwww.carechoices.co.uk CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Staying healthy NHS Health Checks Everyone is at some risk of developing heart disease, stroke, diabetes, kidney disease and some forms of dementia. The good news is that these conditions can often be prevented. The NHS Health Check can help you by assessing your risk of developing these health problems and giving you advice on how to reduce it. You are eligible for an NHS Health Check once every five years if you: • are between 40 and 74 years old; and • haven’t already been diagnosed with vascular diseases or have certain risk factors such as high blood pressure or high cholesterol treated by medication. At the check, your risk of heart disease, stroke, kidney disease and diabetes will be assessed through some straightforward tests and standard questions about your lifestyle and family medical history. You’ll be offered personalised advice and support to help you lower that

risk and stay healthy. This could include suggestions on small changes to your diet or how much exercise you take if your risk is ‘low’ or ‘moderate’. If you are at ‘higher’ risk, you might be offered help to take action, including losing weight or stopping smoking, or you might be referred to your GP. It makes sense for all eligible people to have a routine NHS Health Check for these conditions every five years. Small, long-lasting changes to your lifestyle can make a huge difference. That means you can take action early and greatly improve your chance of a healthier and longer life. See www.healthysurrey.org.uk/your-health/healthchecks for more information and a list of participating venues. Even if your GP isn’t taking part you can go to a participating pharmacist and, as long as you’re eligible, you can book your Health Check with them.

Keeping active It is important to keep active as you become older. Some of the benefits of keeping active are: • a reduced risk of developing a life-threatening condition; • a greater likelihood of maintaining or reaching a healthy weight; • a greater sense of wellbeing; and • improved sleep and increased vitality. To stay healthy or to improve health, older adults need to do two types of physical activity each week: aerobic and

muscle-strengthening activity. For further details and examples of activity for the over 65s please visit www.nhs.uk/Livewell/fitness/Pages/physical-activityguidelines-for-older-adults.aspx Preventing falls Older adults at risk of falls, such as people with weak legs, poor balance and some medical conditions, should do exercises to improve balance and co-ordination at least twice a week.

Eating well Eating well can help you improve your wellbeing and manage your weight. It can reduce your risk of developing diseases such as diabetes and coronary heart disease. Eating well is different for different people. Eating well over 60 Your body changes as you get older, but a balanced diet will help you stay healthy and recover from episodes of illness quicker. Whatever your age, it’s important to eat a healthy, balanced diet. This means you should try to eat: • plenty of fruit and vegetables – aim for at least five portions of a variety of fruit and vegetables a day;

• p lenty of bread, rice, potatoes, pasta and other starchy foods – choose wholegrain varieties if you can; • some milk and dairy foods; • s ome meat, fish, eggs, beans and other non-dairy sources of protein – try to eat at least two portions of fish a week, including a portion of oily fish; and • j ust a small amount of foods and drinks that are high in fat or sugar.

For further information visit www.nhs.uk/Livewell/ Goodfood/Pages/eatwell-plate.aspx

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Keeping healthy Try to keep your weight at a healthy level. As you become older, if you’re overweight, you may find you are less mobile. This can affect your health and quality of life. Being overweight also increases your risk of diseases such as heart disease and diabetes and makes it difficult to manage them. Being underweight isn’t healthy either and may be a sign that you’re not eating enough or that you’re unwell. Being underweight also increases your risk of osteoporosis. If you’re worried about your weight, ask your GP to check it. They may refer you to a dietitian, who can advise you about changing what you eat to meet your current needs. Be aware if you lose your appetite As we age, it’s natural to eat less or be less interested in food. This is partly because we’re not as active as we used to be, and also because we lose some muscle so our bodies burn fewer calories. However, it’s important to get all the energy and nutrients that your body needs. If you don’t eat as much as you used to, eat smaller meals more often and make sure you supplement them with nutritious snacks, such as fruit, vegetables and wholegrain toast. Try to eat regularly, at least three times a day. If you don’t feel like cooking from scratch, have a tinned, chilled or frozen ready-meal instead but don’t forget to eat some fruit or vegetables as well. Frozen vegetables can be as

good as fresh and can be easily cooked in the microwave. It’s a good idea to have a store of foods in the freezer and cupboard in case you cannot go out. If cooking is difficult for you it might be worth considering using a Meals on Wheels service, see page 13. Thirst 4 Life As we age our thirst sensation can be reduced, meaning we may not feel thirsty, but it is important to drink plenty of fluids. Aim to drink about 1.2 litres (or about two and a half pints) of fluid every day to stop you getting dehydrated. This is about six 200ml or eight 150ml glasses, cups or mugs. When the weather is warm or when you are active, you’ll probably need to drink more than this. All non-alcoholic drinks count towards your daily fluid intake, including tea and coffee. However, try and opt for healthy choices like water, milk and fruit juices. Drinks that contain a lot of caffeine, such as strong tea and coffee, might make your body produce more urine. If you mostly drink strong tea or coffee (or other drinks that contain a lot of caffeine), make sure you also drink some water or other fluids each day that don’t contain caffeine.

For more information, please visit www.nhs.uk/ conditions/Dehydration/Pages/Introduction.aspx

Alcohol: how much is too much? In Surrey, it is estimated that more than a quarter of adults who drink alcohol drink above what are considered recommended levels. This means that they are putting themselves at risk of developing health problems in the future due to their drinking. In addition, surveys have shown that only 12-16% of Surrey adults are aware of the recommended guidelines for safe drinking. Don’t Bottle It Up is your one-stop-shop for advice, information and support about alcohol – from binge drinking and hangovers, to getting support and cutting down. Complete the Don’t Bottle It Up alcohol test today in just two minutes by visiting www.dontbottleitup.org. uk/ It’s quick, easy and confidential. You will be able to

see if your drinking is risky and you’ll receive personalised results on-screen, plus some ideas for next steps, like making a plan for cutting down or finding out where to get a bit of support locally. For more information, visit www.healthysurrey.org. uk/your-health/alcohol If you are concerned about your own or someone else’s drinking, you can speak to: • Surrey Drug and Alcohol Care 24/7 confidential helpline on 0808 802 5000 (free from mobiles and landlines); or • your GP or local support organisations, such as Alcoholics Anonymous.

Health advice for people with learning disabilities If you care for someone with learning disabilities you may wish to visit www.nhs.uk/Livewell/Disability/Pages/ weight-management-learning-disabilities.aspx which provides information and advice to help you

support the person you care for with leading a healthy lifestyle. Also visit The Learning Disability Partnership Board In Surrey at www.surreypb.org.uk and visit the Health section.

Visit www.carechoices.co.uk for further assistance with your search for care

Staying at home Community alarms and telecare We are committed to helping people live independently and remain safely at home for longer through the use of appropriate equipment. Telecare can allow you to remain independent, while relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help people with dementia, or monitor particular health conditions and reduce the need for hospital admission. How does the technology work? Both community alarms and telecare use an alarm unit which is connected to your telephone line and is linked to a call monitoring centre. When an alert is raised, the unit automatically dials the call centre, where your details appear on the computer system and one of the friendly fully-trained operators arranges the most appropriate assistance. Once the call connects to the monitoring centre, they know that you need assistance and will get help to you, even if they can’t communicate with you via the community alarm. If necessary, one of your nominated contacts, who may hold a key, will be called to help or provide access to a doctor or the emergency services. In an emergency the operator will remain in contact until they are satisfied that help is at hand and they are no longer needed. With community alarms, you can raise an alert by pressing a button on a pendant, or on the alarm unit itself. Telecare offers other sensors as well as the pendant, and so there are many more options, depending on the needs of the user. Some sensors can detect falls, inactivity, fires, flooding, bed or chair occupancy, gas and extreme temperatures in the home. Each district and borough council operates a community alarm and telecare service. All the local teams will be very happy to talk through their services with you. You can get in touch with the one in your area via the ‘Contact Us’ page

on the Surrey telecare website at www.surreytelecare.com or by contacting the following: Elmbridge Borough Council, Community Alarms Tel: 01372 474560 Email: communityalarms@elmbridge.gov.uk Epsom and Ewell Borough Council Community Alarm Team Tel: 01372 732418 Email: communityalarmteam@epsom-ewell.gov.uk Guildford Borough Council, Guildford Careline Tel: 01483 502334 Email: telecaredirect@guildford.gov.uk Mole Valley District/Reigate and Banstead Borough Councils, Telecare Services Tel: 01372 204500 Email: telecare@molevalley.gov.uk or communitysupportservices@molevalley.gov.uk Runnymede Borough Council, Careline Services Tel: 01932 425865 Email: careline@runnymede.gov.uk Spelthorne Borough Council, Spelthorne Personal Alarm Network (SPAN) Tel: 01784 444277 Email: span@spelthorne.gov.uk Surrey Heath Borough Council, Community Alarm Helpline Tel: 01276 707659 Email: community.services@surreyheath.gov.uk Tandridge District Council, Community Alarm Service Tel: 01883 716636 Email: communityalarms@tandridge.gov.uk Waverley Borough Council, Waverley Careline Tel: 01483 523535 Email: careline@waverley.gov.uk Woking Borough Council, Woking Careline Tel: 01483 743647 Email: careline@woking.gov.uk If you are in any doubt about who to call, or just want some more information, you can call Surrey Telecare’s freephone number 0800 195 6035 or send a text to 07976 843825.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Online Equipment Assessment Tool This is an online assessment tool that enables you to self-assess for equipment that could support you to live independently for longer at home, e.g. raised toilet seats, bath boards, tap turners, etc. It is a highly useful tool for people who are ineligible for social care support or who prefer to purchase their own equipment privately. It is a professional assessment that matches equipment to an individualâ&#x20AC;&#x2122;s requirements,

rather than simply offering generic advice. It can be completed by the person requiring the equipment or by somebody else on their behalf, and can be done at home or using computers in local information hubs, libraries, or health sites. Staff at these sites may be able to assist with completion of the assessment. Web: www.equip-yourself-surrey.org.uk

Centres for the community If you are a resident in Surrey you could go to one of your local centres to meet new people and try out different sorts of activities that you would not be able to do at home. You will find a Centre for the Community in all of the boroughs and district council areas across Surrey. In the majority of cases, centres are run directly by your local borough or district council, but in a couple of areas they are run by voluntary organisations, so please contact your local council for further information. These centres offer a wide range of services and activities, from hairdressing, art and bridge to computer classes for all levels. In addition to these, they also offer reasonably priced refreshments, meals and snacks. Wellbeing Centres have been established in nine Surrey

borough and district council areas. Wellbeing Centres are supporting early diagnosis of dementia and providing information and advice. In addition, a range of telecare equipment is available so you can see how it might assist you in the home. As of July 2015, nine Wellbeing centres (Elmbridge, Epsom and Ewell, Guildford, Mole Valley, Runnymede, Spelthorne, Surrey Heath, Tandridge, and Woking) are open with further centres being developed across Surrey. If you would like further information about services, facilities, new activities happening at your local centre or Wellbeing Centres, please contact your local borough and district council or visit www.surreyinformationpoint.org. uk for details.

Meals services If you are finding cooking meals or heating pre-cooked meals a challenge then you might benefit from a hot lunchtime meal delivered directly to you on a daily basis by volunteers or paid staff. In addition, some of the boroughs and district councils are able to provide a tea service, which would include a sandwich, cake and fruit (or similar) delivered at the same time as your lunchtime hot meal. This service also provides a daily check on all customers. Meals on Wheels can be provided for specific days of the week to fit in with, for example, visits to a centre and can be for a short period following a stay in hospital. For more details on the community support services available locally and the referral process please contact your local council: Elmbridge Borough Council (Also residents of Leatherhead, Great Bookham and Fetcham.) Tel: 01372 474552 Email: commservices@elmbridge.gov.uk

Epsom and Ewell Borough Council (Also residents of Ashstead.) Tel: 01372 732421 Email: mealsonwheels@epsom-ewell.gov.uk Guildford Borough Council Tel: 01483 503010 Email: mealsonwheels@guildford.gov.uk Mole Valley District Council Residents of Leatherhead, Great Bookham and Fetcham should contact Elmbridge Borough Council. Residents of Ashtead should contact Epsom and Ewell.

Visit www.carechoices.co.uk for further assistance with your search for care

Meals services continued Reigate and Banstead Borough Council Currently there is no meals on wheels delivery in Reigate and Banstead except for Horley where meals are delivered by Tandridge District Council. Tel: 01883 347230 Email: dbc@tandridge.gov.uk Runnymede Borough Council Tel: 01932 425010 Email: community.meals@runnymede.gov.uk Spelthorne Borough Council Tel: 01784 444265 Email: meals.wheels@spelthorne.gov.uk Surrey Heath Borough Council Tel: 01276 707660 Email: windle.valley@surreyheath.gov.uk

Surrey Heath Borough Council Community Meals Service Tel: 01276 707660 Email: community.services@surreyheath.gov.uk Tandridge District Council Tel: 01883 347230 Email: dbc@tandridge.gov.uk or customerservices@tandridge.gov.uk Waverley Borough Council Tel: 01252 727280 Email: WaverleySM@royalvoluntaryservices.org.uk Woking Borough Council Tel: 01483 770777 Email: communitymeals@woking.gov.uk or wokbc@woking.gov.uk

Maintaining your home and caring for the environment Having a warm and weatherproof home is an important part of staying well and maintaining your independence. If you feel your home is getting too much to cope with, there may be practical and financial help to make repairs, improvements or adaptations. Your local Home Improvement Agency service may help. You can also contact Action Surrey, which works in partnership with your local district and borough council to find out about the grants and loans which may be available nationally and locally to fit insulation, clear lofts and replace boilers. Action Surrey Tel: 0800 783 2503 Email: info@actionsurrey.org Web: www.actionsurrey.org Elmbridge Elmbridge Care & Repair Tel: 01372 474645 Email: careandrepair@elmbridge.gov.uk Epsom and Ewell Home Improvement Agency Tel: 01372 732000 Email: HIA@epsom-ewell.gov.uk Guildford Guildford & Waverley Care & Repair Tel: 01483 444360 Reigate, Banstead and Mole Valley Independent Home Solutions – Reigate, Banstead

and Mole Valley Tel: 01737 845630 Email: info@ihscic.org.uk Runnymede Runnymede Care and Repair Tel: 01932 425880 Email: CareRepair@runnymede.gov.uk Web: www.runnymede.gov.uk/CareRepair Spelthorne Spelthorne Home Improvement Agency – A2 Dominion Tel: 0208 825 1759 Surrey Heath Homelink – Woking Tel: 01483 743668 Tandridge Tandridge Care and Repair Tel: 01883 722000 Waverley Guildford and Waverley Care and Repair Tel: 01483 444302 Woking Homelink – Woking Tel: 01483 743668 Email: Homelink@woking.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional

help to make sure the height is right

• Take regular, gentle exercise OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

air-conditioning

• Install new windows

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005, SMS: 07527 182861 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any

electrical blanket safety concerns

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

Difficult to reach all of your body

GETTING DRESSED

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

• Ask your pharmacist for an easy to

open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

horn; elastic shoe laces; dressing stick; button hook; stocking aids

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS Opening bottles Remembering to take tablets

READING THE TIME Seeing the clock to tell the time

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

MOVING AROUND THE KITCHEN

SIMPLE SOLUTIONS • Re-arrange things in cupboards/on

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface •M ake space under the work surface for

surfaces • Buy an Easi-Reacher or Handi-Reacher

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles

• Buy a trolley • Consider home support for meal times

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

Not enough space

EATING AND DRINKING Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

LAUNDRY AND IRONING Washing machine is too high or too low Putting up ironing board

COMPLEX SOLUTIONS

Visit www.carechoices.co.uk for further assistance with your search for care

CARE VISITS AT HOME & LIVE-IN CARE Caring for your lifestyle Care Visits With visit times ranging from 15 minutes right up to 24 hour-a-day Live-In Care, you benefit from as much or as little care as you require.

We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Live-In Care This provides a realistic alternative to residential care when flexible, full-time support is needed. Our service is tailored so that you, or your loved ones, can continue to enjoy an independent lifestyle in the comfort of your own home.

Please call to arrange a free visit from a friendly member of our team to discuss your care needs.

Visit us www.bluebirdcare.co.uk

Elmbridge & Runnymede Epsom & Kingston Guildford & Waverley Reigate Rushmoor & Surrey Heath

(01932) 567593 (01372) 822875 (01483) 761000 (01737) 247111 (01276) 683577

In the bathroom

Grab rail

Shower board

Tap turners

Toilet seat and support frame

Raised toilet seat

Long-handled sponges

COMPLEX SOLUTIONS

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • C onsider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

support frame

• Install a flush lever extension • Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

Visit www.carechoices.co.uk for further assistance with your search for care

The Home Care Specialists

Do you need a Helping Hand? If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help - from 30 minutes per week to Live-in Care. Our Surrey care team has been providing award winning quality homecare since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family member or care-giver. To find out how we can help you, call: 01372 541 167 or visit: www.helpinghands.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Support, information and advice We provide a range of support and services that provide advice, information and support to enable people to remain in the community as independently as possible. This can help individuals to maintain their quality of life, with the right support where and when they need it. We take pride in supporting carers and can also provide

advice and information for people whose needs require them to consider care home placements. Call the Adult Social Care Helpline on 0300 200 1005, SMS: 07527 182861.

Home care Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Even those with quite significant and debilitating medical needs can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, you might find you need some help whilst you recuperate. Others can find that a longterm condition or disability means they can no longer cope and they need a little bit of help. How you access that home care can also vary. If you feel you need support after a stay in hospital, someone may carry out an assessment of your situation. You and your family will be fully involved in choosing what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like preparing meals or looking after yourself properly. If this happens, a local care service is a good first step towards finding help. Councils have a duty to carry out a needs assessment for anyone who might need help, which will equip you with information that will be invaluable in finding the right help.

Finding the right support The Care Quality Commission is responsible for checking that any care provided meets essential standards of quality and safety. Visit www.cqc.org.uk There is also a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Use its directory to find services operating in your area by visiting www.ukhca. co.uk/findcare/ You can also find services in your area using the listings in this directory, starting on page 27. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. The benefits of using a regulated agency include:

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing.

• advertising, interviewing and screening suitability of workers;

• assessing your care needs and tailoring a plan to meet those needs;

• arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need.

Visit www.carechoices.co.uk for further assistance with your search for care

Home is where our heart is There is an alternative to residential care

At Trinity we pride ourselves on delivering a personal, tailored solution to each and every one of our clients. We take time to understand each individualâ&#x20AC;&#x2122;s needs, routine, preferences and favourite activities, enabling you to live life in your own comfortable and familiar surroundings. Hourly Care at Home is an

Live-in Care is an excellent solution for anyone who wants to remain at home and receive oneto-one full time care.

Complex Care provides a

Epsom 020 3475 8001 Guildford 01483 331332

Surrey 020 7183 4884

ideal solution if you want a little support during the day, evening or night.

nurse led coordinated package of care for those with complex conditions and health needs.

â&#x20AC;&#x153;I can never thank you enough as, without your care and professionalism, my parents would not be able to spend their remaining days in their own home.â&#x20AC;? L Townsend, Surrey

Please call our award winning team today on 020 7183 4884 for an initial discussion. We can send you a free information pack or set up a no obligation meeting in your home. www.trinityhomecare.co.uk

Trinity Care at Home Ltd T/A Trinity Homecare is registered in England and Wales. Company number 708139. We are registered and therefore licenced to provide services by the Care Quality Commission

Home care agency checklist

Questions to ask Ask to see a copy of an agency’s registration certificate and their most recent inspection report when considering their services.

Care workers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding? • Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this. • You will have a care plan drawn up by the agency which the care workers will work to. Ask how often this plan will be reviewed by the agency. • Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check? • Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. • How long has the agency been operating?

• How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your care worker goes on holiday or is sick, will you be notified in advance that a different care worker will be attending? • How can you contact the agency in an emergency or outside office hours? • How hard or easy would it be to make a complaint and how are things then put right? • If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK can help with this.

Paying • If your care needs do not meet our eligibility criteria and you decide to make private arrangements, always check carefully how much this will cost and make sure you know exactly what type of service will be provided. • If your care needs do not meet our eligibility criteria and you decide to make private arrangements, always check carefully how much this will cost and make sure you know exactly what type of service will be provided.

Paying for care in your home Most people who receive care or support services funded by us are asked to complete a financial assessment which works out whether you can afford to make a contribution towards the cost of care. Most people are offered a personal budget, which allows you to be in control of who provides support and when that support is provided. Your personal budget can be paid to you or somebody acting on your behalf to allow you to make your own arrangements. Alternatively, we can offer to make arrangements on your behalf. Councils provide upfront information on how much you can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out, and written confirmation of how the charge has been calculated must be provided

after a financial assessment. People with more than £24,500 in savings or capital have to pay the full cost. The value of the home you live in is not counted when working out charges for nonresidential care. If you have more than £24,500 you should tell us when your savings fall below this amount. We calculate charges in accordance with our charging policy. This ensures you are only required to pay what you can afford, taking into account capital, income and expenditure. The assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. Disabilityrelated expenditure is the extra amount you spend as a result of your disability or illness. We can help you to

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for care in your home identify these costs. We will also carry out a full benefit check and, if you want us to, assist you with claiming your full entitlement. Most people on a very low income are not required to pay. Leaflets and further information on how charges are calculated in Surrey can be found on www.surreycc.gov.uk Figures mentioned here may change over the lifetime of this directory. Non-means-tested care and support Care provided by the NHS is free; for example, services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If ongoing care needs are identified at any time during this period however, the service is no longer classed as reablement and becomes chargeable. Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. If you are in need of care or support you may be eligible to claim Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payments (PIP). AA, DLA and PIP are non-means-tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can apply to receive AA, DLA or PIP regardless of how much income or capital you have. AA and DLA are payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. NHS Continuing Healthcare Continuing care is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a care home or care home with nursing, or in a person’s own home. People eligible for NHS Continuing Healthcare

funding will have been assessed by health and social care to have a primary health need and are likely to have complex medical needs and substantial or intense ongoing care needs. National guidance says that the assessment for NHS Continuing Healthcare should be person-centred. This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and have their views about their own needs and support taken into account. As a carer, you should also be consulted where appropriate. It’s a good idea to make it clear that you would like to participate fully in the assessment process. A decision about eligibility should usually be made within 28 days of a referral for assessment being made to the NHS Clinical Commissioning Group. If you are already receiving support from us, your social care practitioner will be able to give you more information about NHS Continuing Healthcare and complete with you an NHS Continuing Healthcare screening checklist, from which a referral for assessment can be made if you are entitled to it. Your GP or community nursing service should be able to give you advice or make a referral with you if you are not currently receiving support from us.

Further information can be obtained from either: NHS Continuing Healthcare Team Surrey Downs Clinical Commissioning Group Cedar Court, Guildford Road, Leatherhead KT22 9AE Tel: 01372 201700 Web: www.surreydownsccg.nhs.uk/your-health/ our-services/nhs-continuing-healthcare Adult Social Care Continuing Care Team Surrey County Council Fairmount House, Bull Hill, Leatherhead KT22 7AH Tel: 01737 737322 Email: continuing.care@surreycc.gov.uk Other ways to fund your care and support If you do not qualify for financial assistance from us, there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options (see page 57).

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information. If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Please send me information about Protection & Investment Ltd and the services it provides for Long Term Care Planning Name........................................................ Address..................................................... .................................................................. .................................................................. Postcode................................................... Tel Number.............................................. Return to: Protection & Investment Ltd Index House, St. Georgeâ&#x20AC;&#x2122;s Lane, Ascot, Berkshire SL5 7ET

Authorised and Regulated by the Financial Conduct Authority

ALPENBEST CARE

Esher, Molesey, Byfleet, Weybridge, Walton, Runnymede, Epsom, Spelthorne, Woking, Dorking

We work in partnership with service users and their family or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living. We provide care to look after every need, in the comfort of your own home.

PERSONAL CARE • DOMESTIC SUPPORT SOCIAL CARE • NUTRITIONAL CARE Packages of care are individually tailored to individual needs and can range from 1/2 hour per week to 24 hours a day, 365 days a year.

Tel: 01932 255000 Fax: 01932 222620 Email: service@alpenbestcare.co.uk Web: www.alpenbestcare.co.uk Alpenbest Care, Buckingham House, 7 Churchfield Road, Walton on Thames, KT12 2TT

Need help with everyday tasks? We’re here to help Peace of mind A reliable, trusted organistation that only uses it’s own staff who are DBS checked as required. The same team members will visit you each time. No fixed commitment No annual charge - just an hourly rate. Keep your home the way you want it Each visit tell us what help you need. Flexible As your needs change, so does our service. Contact us today to talk about how we can help you call 01784 444 200 or visit www.ageukrs.org.uk

01784 444 200 ageukrs.org.uk

Regulated by the Care Quality Commission

Contact us Make the right choice today – and for your loved one see how we can Aspen Live in Care are make a difference committed to providing a high quality of care and in your loved compassion, the person is at one’s life the very centre of what we do.

Telephone: 01737 354821

By providing you with a Live In Carer/Housekeeper, who will support independent living in the comfort of your own home, either short or long term. The service is flexible and tailored to meet individual needs.

The people who really care

Live-in Care from £695 per week

What can we do for you? We can help with: • Shopping • Cleaning • Companionship • Laundry • Bath or showers in your home • Changing the bed • Collect prescriptions • Help with paperwork • GP visits • Accompanied trips • Changing/fitting handrails or grab rails • Fitting key safes • Putting furniture together • Small plumbing jobs • Putting up shelves/pictures

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

• Fitting draft excluders • Fitting door chains • Gardening • And much more... Call us today on 01784 444 200 and see how we can help you.

Love later life, use our Independent Living services to improve your independence at home.

08000 121 247 | www.liveincare.info Guildford 01483 256 963

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers ADVANTAGE NURSING AGENCY LTD Reigate Tel: 01737 213855

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ASTOR CARE AND NURSING AGENCY Woking, Guildford and Godalming Advert page 40 OP D PD LDA MH SI YA AD Tel: 01483 797950 BEECHWOOD COURT Sunbury-on-Thames Tel: 01932 782625

OP D PD LDA MH SI YA AD

BELGRAVIA NURSING AND CARE Leatherhead OP D PD LDA MH SI YA AD Tel: 0208 540 8212 BELLS PIECE SUPPORTED LIVING SERVICE Farnham Tel: 01252 715138 BIRTLEY HOUSE NURSING HOME Guildford Tel: 01483 892055

LDA YA Advert page 82 OP D PD

BLISS HOMECARE Weybridge Tel: 01932 850055 BLUEBIRD CARE Elmbridge & Runnymede Tel: 01932 567593 Epsom & Kingston Tel: 01372 822875 Guildford Tel: 01483 761000 Reigate Tel: 01737 247111 Rushmoor & Surrey Heath Tel: 01276 683577

OP D Advert page 18 OP D PD SI YA OP D PD OP D PD SI YA OP D PD YA OP D PD

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Angel Heart Homecare

01276 804421

www.angelhearthomecare.co.uk

Angel Heart Homecare provides affordable, personalised high quality care services that are tailored to suit your care needs and preferences in the comfort of your own home including: Personal Care Shopping Light Housework Medication Assistance Respite / Holiday Companionship Meal Preparation Recreation Activities

Angel Heart Homecare is registered and regulated by the Care Quality Commission (CQC) Angel Heart Homecare is a dedicated, family run business providing the highest standards of care

For more information, or to discuss your own personal care requirements please contact us

Areas Currently Covered: Hampshire Berkshire Aldershot Ash Farnborough

Fleet Hook Yateley

Binfield Crowthorne Eversley

Surrey Finchampstead Owlsmoor Sandhurst

Bagshot Camberley Chobham

Guildford Lightwater Woking

Carewatch...

supporting the whole fa mily

K nowing that mu m “is being looked after

safely in her own home is a great reassurance to me and our fa mily

“

www.carewatcheastsurrey.co.uk

Call 01306 710900 28

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued

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BOYCE CARE Ashford Tel: 07956 944077

LDA

BRAMLEY Bramley Tel: 01483 899350

OP D PD MH YA

OP D PD SI

BRIGHT SPARK Woking Tel: 01483 727401

Advert page 30 OP D PD SI YA

BRIGHTER CARE Thames Ditton Tel: 01483 223191

OP D PD SI

BRITANNIA HOMECARE LTD Horley Tel: 01293 823825 OP D PD LDA MH SI YA AD BS24 LTD Camberley Tel: 0845 519 9255

CARE OPTIONS Caterham Tel: 01883 345344

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CARE UK HOMECARE LTD CAMBERLEY Camberley Tel: 0333 321 8304

OP LDA YA

CARE UNLIMITED DOMCARE LTD Redhill Tel: 01737 645171 OP D PD LDA MH SI YA AD CAREMARK ELMBRIDGE Weybridge Tel: 01932 428445

OP D PD LDA MH SI YA AD

CAREMARK (SPELTHORNE AND RUNNYMEDE) Egham Advert page 41 Tel: 01784 473471 OP D PD LDA MH SI YA AD CAREMARK (WAVERLEY) Cranleigh Advert page 41 Tel: 01483 279744 OP D PD LDA MH

BRAMLEY HOUSE EXTENDED CARE Dorking Tel: 01306 740003

CARE GIVERS LTD Woking Tel: 07564 143776

CAREMARK (MID-SURREY) Leatherhead Tel: 01372 230782

OP D PD LDA MH SI YA AD

CAREMARK (GUILDFORD & WOKING) Woking Advert page 41 Tel: 01483 222852 OP D PD LDA MH SI YA AD

CARERS WITH CARE LTD Camberley Tel: 01276 501597

OP D PD MH SI YA

CAREWATCH (EAST SURREY) Dorking Advert page 28 Tel: 01306 710900 OP D PD LDA MH SI YA AD CATERHAM DOMICILIARY CARE AGENCY Caterham-on-the-Hill Tel: 01883 334748

OP D PD LDA MH SI

CATTO HOMECARE Camberley Tel: 01276 500522

OP D PD LDA SI YA

CAVENDISH DOMICILIARY CARE AGENCY Reigate Tel: 01737 224497 CHENASH HOMECARE SPECIALISTS Carshalton Tel: 0208 648 6400

LDA YA Advert below OP D LDA YA

CHERCHEFELLE HOUSING ASSOCIATION Redhill Advert page 30 Tel: 01737 244312 OP D PD LDA MH SI AD

CHENASH

HOMECARE SPECIALISTS WWW.CHENASHHOMECARE.CO.UK

A DOMICILIARY HOME CARE AND LIVE IN CARE AGENCY PROVIDING SERVICES THROUGHOUT SURREY SERVICES WE OFFER • PERSONAL CARE • LIVE-IN CARE • COMPLEX CARE • HOSPITAL TO HOME

• CLEANING & PRACTICAL ASSISTANCE • CARE SERVICE SUPPORTS • HOLIDAY CARE • PALLIATIVE CARE • 24 HOUR CARE

TEL: 0208 648 6400 / 07513 774606 EMAIL: INFO@CHENASHHOMECARE.CO.UK

Visit www.carechoices.co.uk for further assistance with your search for care

Care and Support Do you need help with... • • • • •

Bathing and dressing Meal preparation Shopping Laundry Medication

... and other daily living and household tasks? We provide services in Surrey and West Sussex. We can deliver your care and support needs whether they are for one short call per day or week or up to 24 hour care. If you would like to know more, please look at our website www.cherchefelle.org.uk or contact us at:

T: 01737 244312 E: info@cherchefelle.org.uk

Care • Housing Management • Support

Nightingale Holistic Services in Caterham-on-the-Hill is a small registered supported living environment which was developed specifically for young adults either diagnosed on the Autistic Spectrum or with learning disabilities and Autistic traits. Supporting People with Asperger Syndrome - social, living and learning skills highly promoted. • A health and social supported • Support office and Registered living service for young adults Manager on site and exclusive to this site only. with Autism and learning difficulties. • Large shared flats for 3-4 people, individual en suite • 24 hour (including night) rooms, assured tenancy. support; according to individual need.

Tel: 01883 332961 Address: 85 Whyteleafe Road, Caterham CR3 5EJ Email: info@nightingaleholistic.co.uk

www.nightingaleholistic.co.uk

Providers of care since 1984

t: 01483 413 131 e: longdene@chdliving.com w: www.chdliving.com

Care and support in the comfort of your own home provided by our fully trained, reliable and caring staff.

Longdene South West Surrey 01483 413 131

We provide the following services: • Personal care • Meal preparation • Domestic cleaning calls • Shopping • Social calls • Calls from 15 minutes • Live-in and 24 hour care available on request

"The carers over the last 3 years have been faultless and they could not have done anymore for us, I always knew if I needed anything, it would be done with a smile"

Longdene Surrey Heath 01276 474 549

LONGDENE HOMECARE Care & Support in the comfort of your home Domiciliary care at times to suit you Live-in care, short or long term basis Assistance with personal care, domestic duties, meal preparation, medication management, shopping & more ..

Longdene North Surrey & South London 01932 254 276

Specialist Care Services:

01483 727 401

office@brightsparkcare.co.uk Hallmark House, 10-12 St Johns Road, Woking, Surrey. GU21 7SE

Free no Obligation Assessment of Needs...

Dementia & Alzheimer’s Terminally ill Post-operative care Special needs

Live-in Care Surrey & London 01483 413 136

All services registered with the Care Quality Commission

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued

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CHILDREN’S TRUST, THE –TADWORTH Tadworth Tel: 01737 365000

PD LDA SI

EAST SURREY CARERS SERVICES Redhill Tel: 01737 779339

LDA

CLASSIC HOME CARE SERVICES LTD Epsom Tel: 0208 393 7117 OP D PD LDA MH SI YA

ELMBRIDGE - MID SURREY REABLEMENT SERVICE Esher Tel: 01737 737537 OP D PD LDA MH SI AD

COLLEGE OF ST BARNABAS Lingfield Tel: 01342 870260

EPSOM - MID SURREY REABLEMENT SERVICE Epsom Tel: 01737 737537 OP D PD MH SI AD YA

CONSTANT SERVICES LTD Leatherhead Tel: 01372 230540

OP D PD YA

ETERNITY CARE LLP Woking Tel: 01483 831516

OP D PD LDA MH SI YA

COUNTY CARE INDEPENDENT LIVING LTD Send Tel: 01483 224183 PD LDA MH SI YA

EVERYCARE (CENTRAL SURREY) Guildford Tel: 01483 536266

COVEHAM Cobham Tel: 01932 794600

EVERYCARE (EAST SURREY) LTD Reigate Tel: 01737 246000

CREST CARE SERVICES LTD Ashford Tel: 0770 872 3540

LDA YA

OP D PD YA

CROSSROADS CARE SURREY – EAST SURREY BRANCH Oxted Tel: 01883 714641 OP D PD LDA MH SI YA AD CROSSROADS CARE SURREY – NORTH BRANCH Staines Tel: 01784 446294 OP D PD LDA MH SI YA AD CROSSROADS CARE SURREY – WEST BRANCH Guildford Tel: 01483 447771 OP D PD LDA SI YA CRYSTAL CARE HOME CARE LTD Tadworth Tel: 01737 361780 CURA DOMI - CARE AT HOME LTD Godalming Tel: 01483 420055 DOVES HEALTHCARE LTD Guildford Tel: 01483 901413

OP D PD SI YA Advert page 20 OP D PD LDA YA

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DOMICILIARY CARE AGENCY SURREY Camberley Tel: 01276 681225 PD LDA MH SI

EVOLUTION CARE Liphook Tel: 01428 788311

OP D PD LDA MH Advert page 38 OP D PD SI YA

Advert outside back cover

EXCELLENT CARE LTD Caterham Tel: 0800 0488797 FIRST HOMECARE Horley Tel: 01737 777700 FORUM HOUSE Redhill Tel: 01737 775450 FRIENDS AT HOME WOKING Woking Tel: 01483 757751

OP D SI YA Advert page 32 OP PD LDA MH SI AD

OP D PD LDA MH SI YA

OP D PD SI YA

OP D PD MH SI YA

FURZE HILL LODGE – DOMICILIARY CARE SERVICE Tadworth Tel: 01737 742731 GES CARE LTD Epsom Tel: 0208 393 3544 GRACE AT HOME LTD Woking Tel: 07912 661047

OP YA

OP D PD SI YA

OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care

CARE & REHABILITATION IN YOUR HOME Throughout Surrey including Sussex & Hampshire borders

Our Services Include: • Personal Care • Specialist / Complex Care • Rapid Response Assessment and Implementation • Care for Dementia & Alzheimer’s • Live-in Care • Short or long term rehabilitation • Care for the terminally ill • Anyone 18 years + • Nursing For further information or to arrange a FREE no obligation assessment of needs, please contact us on:

Tel: 01483 801810 (24 Hours / 365 days a year) E-mail: enquiries@waverleycaregroup.co.uk Web: www.waverleycaregroup.co.uk @waverleycareg

www.facebook.com/waverleycareg

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued

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GRANGE SUPPORTED LIVING SERVICE, THE Leatherhead Tel: 01372 452608 PD LDA SI GREENWAY HOMECARE (SURREY) LTD Redhill Tel: 01737 762226 GREYS HOMECARE Woking Tel: 01483 771523

OP D PD SI YA

GUILDFORD - SOUTH WEST SURREY REABLEMENT SERVICE Guildford Tel: 01483 518351 OP D PD MH SI HALOW CARE AGENCY, THE Guildford Tel: 01483 447960 HAMILTON COURT Reigate Tel: 07825 090331 HARRIOTTS LANE Ashtead Tel: 01372 275970 HASLEMERE HOMECARE LTD Haslemere Tel: 01428 651994 HEART OF THE SOUTH CARE AGENCY LTD Oxted Tel: 01883 722355 HEATH LODGE CARE SERVICES LTD Weybridge Tel: 01932 851151 HELPING HANDS SOUTH EAST REGION Epsom Tel: 01372 541167

LDA YA

LDA MH YA

OP YA

OP D PD MH SI AD

Advert page 38 OP D PD LDA MH SI YA

Advert page 38 OP D PD LDA MH SI YA AD

Advert page 20 OP D PD MH SI YA

HOME COUNTIES CARERS West Clandon Tel: 01483 224985

Advert page 36 OP D PD SI YA

HOME HELP ANGELS LTD Camberley Tel: 01276 469423

OP D PD LDA MH SI YA AD

HOME INSTEAD SENIOR CARE Advert page 34 Bagshot Tel: 01276 539900 OP D PD LDA MH SI YA AD Egham Tel: 01784 477854 OP D PD LDA MH SI YA Epsom Tel: 01372 741544 OP D PD LDA MH SI Farnborough, Farnham and Fleet Tel: 01252 758716 OP D PD LDA MH SI YA Walton-on-Thames Tel: 01932 241020 OP D PD LDA MH SI YA Woking Tel: 01483 225577 OP D PD MH SI YA HOMECARE SOUTHLODGE Walton-On-Thames Tel: 07738 939529

OP D LDA MH SI

IN SAFE HANDS HOME CARE LTD Epsom Tel: 0208 391 2224 OP D PD LDA MH SI YA INDEPENDENCE HOMES DOMICILIARY CARE AGENCY Caterham Tel: 01883 331777 OP PD LDA MH SI YA IRC CARE SERVICES LTD Caterham Tel: 01883 332666 JOHN GALE COURT Epsom Tel: 0208 786 9142

OP D YA

OP D PD LDA MH SI YA

KETTLEWELL HOUSE NURSING HOME Woking Advert page 68 Tel: 01483 221900 OP D PD SI LOCAL CARE GROUP Woking Tel: 01483 224896 LONDON CARE (SHEPPERTON) Shepperton Tel: 01932 260850

OP D PD LDA SI YA

LONGDENE HOMECARE LTD – NORTH SURREY Walton-on-Thames Advert inside front cover & page 30 Tel: 01932 254276 OP LONGDENE HOMECARE LTD – SOUTHWEST SURREY Godalming Advert inside front cover & page 30 Tel: 01483 413131 OP

Visit www.carechoices.co.uk for further assistance with your search for care

Providing Award-Winning Care At Home Home Instead Senior Care is one of the UK’s leading care companies, enabling adults to continue living in their own homes. Our priority is to help clients lead more comfortable and confident lives and we tailor our services to a person’s individual needs. Nothing is more important to us than providing a friendly, flexible and reliable care service that works for everyone in your family. From just a couple of hours a week to full-time, our care is available 24 hours a day, 7 days a week.

For more information, please call: Ascot, Camberley and Wokingham on 01344 233147, Elmbridge on 01932 241020, Epsom and Mole Valley on 01372 741544, Farnborough, Farnham and Fleet on 01252 758716, Guildford and Woking on 01483 225577, Reigate and Tandridge on 01737 529793, Runnymede and Staines on 01784 477854. Alternatively, please visit www.homeinstead.co.uk Each Home Instead Senior Care® franchise office is independently owned and operated. Copyright © Home Instead 2015.

Home care providers continued

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LONGDENE HOMECARE LTD – SURREY HEATH & BERKSHIRE Bagshot Advert inside front cover & page 30 Tel: 01276 474549 OP D PD LDA MH SI YA AD LOVING CARE DOMICILIARY SERVICES LTD Caterham Tel: 01883 330687

OP D PD SI YA

MACDONALD CARE SERVICES Lingfield Tel: 01342 835201

OP D PD LDA MH SI YA

MALLOW CRESCENT Guildford Tel: 01483 455879

PD LDA YA

MEATH HOME SUPPORT Godalming Tel: 01483 415095 MELODY CARE Farnham Tel: 01252 220080

OP PD LDA MH YA

OP D PD LDA MH YA AD

MELODY LIVE IN CARE Farnham Tel: 01252 220080

OP D YA

MENCAP - NORTH WEST SURREY SUPPORTED LIVING SERVICE Lightwater Tel: 01276 451845 MI CARE SOUTHERN LTD Godalming Tel: 01483 422205 MIHOMECARE HERSHAM Hersham Tel: 01932 223050 MITCHELLS DOMICILIARY CARE SERVICES Redhill Tel: 01737 852177

LDA

OP D PD SI

OP D PD LDA MH SI YA AD

MOLE VALLEY - MID SURREY REABLEMENT SERVICE Dorking Tel: 01737 737537 OP D PD MH SI MORECARE SERVICES (UK) LTD Ashford Tel: 01784 247782 OP D PD LDA MH SI AD Service User Bands

MULBERRY LIVING LTD Cranleigh Tel: 01483 516770

OP D PD LDA MH SI YA

NAS COMMUNITY SERVICES (GODALMING) Godalming Tel: 01483 861066

LDA

NEWCROSS HEALTHCARE SOLUTIONS LTD (WOKING) Woking OP D PD LDA MH SI YA AD Tel: 01483 608196 NIGHTINGALE HOLISTIC SERVICES Caterham Tel: 01883 332961

Advert page 30 PD LDA YA

NONSUCH CARE Caterham Tel: 0845 075 4048

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NOVUS CARE LTD Cranleigh Tel: 01483 548777 Woking Tel: 01483 488626

OP D PD LDA SI YA AD OP D PD LDA SI YA AD

NUFFIELD CARE CENTRE Redhill Tel: 01737 767239 OFFICE 1 East Molesey Tel: 0208 941 0895

OP PD LDA MH Advert page 38 OP D PD LDA MH SI YA AD

ORPHEUS CENTRE, THE Godstone Tel: 01883 744664

PD LDA MH SI YA

PARKLANDS Redhill Tel: 01737 765179

PD LDA SI

PATTOM LTD Guildford Tel: 01483 443820

D LDA MH SI YA

PHOENIX CARE SERVICES LTD Lingfield Tel: 01342 459071

OP D YA

PICKERING HOUSE CARE HOME / RIBBLESDALE AND HARMSWORTH DOMICILIARY CARE AGENCY Dorking Tel: 01306 888077 OP D PD SI

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Providing personalised support in your own home “Based in Guildford we are a family run business that is committed to providing older people with friendly, trustworthy & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support

• Live-in care • Companionship • Personal care • Light domestic duties

• Trips out • Meal preparation • Medicines prompts • Respite & holiday cover

We listen to your needs and together reach a solution

Call us today on

01483 224 985

info@homecountiescarers.co.uk | www.homecountiescarers.co.uk

We also have great opportunities for Carers

Best decision we ever made Live-in care in the comfort of your own home Registered and excellent fully compliant CQC 3 star with the CQC, hour back rating RGN 24 support andup

24 hour Trained staffback of theup highest standard Trained staff of the

highestSurrey, standard Covering London, SECovering & SW UKSurrey, London, SE & SW UK

rest assured we care limited

independent living in your own home Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY 1/2 page ad.indd 1

Established 2002

Give us a call for friendly and professional information

01483 481000

www.restassured-wecare.com 3/7/12 11:56:45

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued

Advertisers are highlighted

OP D SI

RNIB DOMICILIARY COMMUNITY LIVING AND SUPPORT SERVICE Redhill Tel: 01737 768935 PD LDA SI YA

OP D PD MH SI YA

ROBERTS CARE AGENCY LTD – 1 CRESSWELL CORNER Woking Tel: 01483 799138 OP D PD LDA MH SI YA

PLATINUM CARE APPOINTMENTS LTD - 8 MEAN CLOSE Tadworth Tel: 01737 813267 PREMIER CARE SERVICES East Grinstead Tel: 01342 833101

PRESTIGE NURSING – REDHILL Redhill Tel: 01737 221818 OP D PD LDA MH SI YA AD PRESTIGE NURSING – WOKING Woking Tel: 01483 516070 OP D PD LDA MH SI YA AD PROSPECT HOUSING AND SUPPORT SERVICES Horley Tel: 01293 812031 OP D PD LDA SI AD QUEEN ELIZABETH’S FOUNDATION DORINCOURT Leatherhead Tel: 01372 841300 PD LDA SI YA RAINBOW TRUST CHILDREN’S CHARITY 6 Leatherhead Tel: 01372 363438 REDROOF HOUSE Epsom Tel: 01372 748247

PD SI

ROYAL ASSOCIATION FOR DEAF PEOPLE COMMUNITY SUPPORT SERVICE Dorking Tel: 01306 881958 OP D LDA MH SI RUNNYMEDE - NORTH WEST SURREY REABLEMENT SERVICE Addlestone Tel: 01932 794810 OP D MH SI RV CARE SERVICES LTD SURREY Mayford Tel: 01483 772711 OP D PD LDA MH SI YA AD SANS SOUCIE HOME CARE LTD Guildford Tel: 01483 233925 OP D PD LDA MH SI YA SD CARE AGENCY - GUILDFORD Guildford Tel: 01483 821535

OP D PD SI

OP D PD LDA MH SI YA

SEEABILITY – HORLEY SUPPORT SERVICE Horley Tel: 01293 786496 PD LDA SI YA

OP D PD MH SI YA

SEEABILITY – LEATHERHEAD SUPPORT SERVICE Leatherhead Tel: 01372 220910 OP LDA MH SI YA

REIGATE AND BANSTEAD - EAST SURREY REABLEMENT SERVICE Reigate Tel: 01737 737181 OP D PD MH SI YA

SEEABILITY – SURREY SUPPORT SERVICE Epsom Tel: 01372 755009 OP PD LDA MH SI YA

REGUS Camberley Tel: 07581 235592

REST ASSURED WE CARE LTD Woking Tel: 01483 481000 RIGHT AT HOME (CAMBERLEY, ASCOT AND WOKING) Camberley Tel: 01252 266642 RIGHT AT HOME (GUILDFORD & FARNHAM DISTRICT) Farnham Tel: 01252 783426 Service User Bands

Advert page 36 OP D PD SI YA

SILVERLAKE CARE LTD Dorking Tel: 0207 186 0227

OP D PD SI YA

SMARTCARE LTD Epsom Tel: 01372 230757 Weybridge Tel: 01932 855353

OP D PD SI YA

SPELTHORNE - NORTH WEST SURREY REABLEMENT SERVICE Staines Tel: 01932 794810 OP PD MH SI

OP D PD LDA MH SI YA OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Personalised care for people in their own homes

Established 1995

Providing a quality caring service devised personally for you Whatever help you may need, you can rely on our friendly & experienced carers for personal care, bathing, cooking, shopping and companionship; from half-hour visits to full time Live-in Care tailored to your individual needs. Everycare are dedicated to providing a complete range of services so that our clients can stay in their homes with security and peace of mind. Everycare (East Surrey) Ltd 7 Western Parade, Reigate, Surrey, RH2 8AU

Call us today on 01737 246000 www.everycareeastsurrey.com We are committed to providing a service that is flexible and realistically tailored to your needs. Our staff are respectful, professional, flexible, resourceful, positive, problem solving and have a realistic view of life’s complications.

Teamcare Support Limited provides quality accommodation within easy reach of all public amenities. It is mainly for adults aged 18-65 having a Mental Health or Learning Difficulties wanting to make positive changes in life improving their social and living skills.The service works in partnership with the multi disciplinary team and provides individualised support. T: 01737 642 435 M: 07949 852 478 E: teamcare@hotmail.co.uk 86 Radstock Way, Merstham, Surrey RH1 3NH

KIMARA

SUPPORT

Our services include but are not limited to We employ specialist learning • Personal care disability nurses and so are the • Keeping safe at home and out in the ideal choice for people with learning community disabilities. • Managing finances We also employ experienced personal • Developing independent living skills assistants who provide support to the • Activities of daily living elderly, frail, physically disabled, infirm • Accessing employment, education or or those with sensory disabilities. training

K I M A R A SUPPORT

Heath Lodge_1/8 Tel: 0203 291 3436 •07/08/2012 Fax: 0203 72716:26 0836 Page • Email:1 info@kimara-support.com

Heath Lodge Care Services Ltd Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and subsequently expanded its services in to West Sussex. All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value:

We put people first! Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised service tailored to your specific requirements. Heath Lodge Care Services Ltd • Suites 1 & 2, The Monument • 45-47, Monument Hill • Weybridge • Surrey • KT13 8RN Tel: 01932 851151 • Fax: 01932 850023 • Email: info@heathlodgecare.co.uk • www.heathlodgecare.co.uk

Teamcare Support Limited

www.heartofthesouthcareagency.co.uk

Care at home Live-in carers Palliative care Learning disabilities Care home support One-to-one care All candidates DBS & reference checked

Registered with the CQC Approved provider to Social Services Children’s services

Call our friendly team on:

01883 722355

Providers of professional carers and support workers

We have the skills to enable you to stay in your own home

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued STAYING AT HOME CARE Woking Tel: 01932 400163

Advertisers are highlighted

OP D PD LDA SI

THREEWAYS DOM CARE Redhill Tel: 01737 760561

SUPERSHINE HEALTHCARE SERVICES LIMITED Epsom Tel: 0203 732 4456 OP D PD MH SI YA

TRINITY HOMECARE Guildford Tel: 01483 331332

SUPREME CARE SERVICES LTD Caterham Tel: 01883 334920

TWO COUNTIES CARE LTD Farnham Tel: 01252 891125

OP D LDA MH AD

SUPREME HEALTHCARE SERVICES - SURREY Woking Tel: 01483 750748 OP D PD LDA SI SURREY CHILDREN’S DOMICILIARY CARE SERVICE Redhill Tel: 01737 737828 SI SURREY & HANTS DOMICILIARY CARE AGENCY Hindhead Tel: 01428 607310 OP D PD LDA SI YA SURREY HEATH - SOUTH WEST SURREY REABLEMENT SERVICE Camberley Tel: 01483 518351 OP D PD MH SI SURREY HELPING HANDS Chertsey Tel: 01932 562218

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SURREY HOME CARE LTD - DOMICILIARY CARE AGENCY Esher Tel: 01372 462118 OP D PD LDA MH SI YA AD SURREY SCP Redhill Tel: 01737 300474

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TANDRIDGE - EAST SURREY REABLEMENT SERVICE Oxted Tel: 01737 737181 OP D PD SI TEAM 24 LTD Banstead Tel: 0845 370 2424 TEAMCARE SUPPORT Redhill Tel: 01737 642435 TENDACARE Ashtead Tel: 01372 272240 Service User Bands

OP D PD LDA MH SI YA AD Advert page 38 OP LDA

OP D PD SI YA

OP D PD LDA MH YA Advert page 22 OP D PD LDA MH SI YA

OP D PD SI YA

WAVERLEY - SOUTH WEST SURREY REABLEMENT SERVICE Godalming Tel: 01483 518351 OP D PD MH SI YA WAVERLEY CARE GROUP Guildford Tel: 01483 801810

Advert page 32 OP D PD LDA MH SI YA AD

WELMEDE HOUSING ASSOCIATION Chertsey Tel: 01932 571666

LDA MH

WESTHILL DOMICILIARY CARE Caterham Tel: 01883 341024 OP D PD LDA MH SI YA WHITE LODGE CENTRE Chertsey Tel: 01932 567131 WHITELEY VILLAGE Walton-on-Thames Tel: 01932 857821

PD LDA SI Advert page 76 OP

WISPERS PARK CARE VILLAGE Haslemere Tel: 01428 744000

OP PD SI YA

WOODVIEW CARE Tadworth Tel: 01737 833559

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WOKING - NORTH WEST SURREY REABLEMENT SERVICE Woking Tel: 01932 794810 OP D PD MH YA YOUR ABILITY SURREY Farnham Tel: 01252 727100

OP PD LDA MH SI

YOUR CHOICE LIVING DCA Camberley Tel: 07991 887142

OP LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Care and Support at Home • We cover Byfleet, Chertsey, Farnham, Godalming, Guildford, Woking and surrounding areas. • A friendly, flexible service with help available from a ½ hour per week to 24 hour live-in care. • A family run business who were fully compliant at our last inspection by the Care Quality Commission. • Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance. • We can offer you support with: personal care, bathing, companionship and accompanying to appointments, simple cooking, shopping, medication management and light domestic duties. • Trustworthy, compassionate and reliable individuals always welcome to join our friendly team. Experience not essential as full training is provided.

For further information, or to arrange a free no obligation meeting in your home, please call 01483

797950 or visit our website www.astoragency.co.uk

Able Trust Care provides an excellent care service to those in need of help and support, who choose to continue living in the comfort of their own home. Whatever your care needs, we can provide the care service.

24 hours a day, 7 days a week, 365 days of the year. Our services provide help with:

Plus:

Bathing/showering

Live-in services and companionship

Dressing

Assistance with medication

Going to bed and getting up

Preparing meals and feeding

Attending doctor/hospital appointments

Help with post hospital care

Shopping and collecting pensions

Other domestic duties

Please contact our friendly team to arrange a time to visit you in your home for our initial assessement of need, whether it be for yourself or a family member.

Tel: 07932 447059 or 01883 Email: info@abletrustcare.com

330321

Visit www.abletrustcare.com for further information

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

For a free home care assessment call us today. “Very impressed with the home care service from Caremark.Very friendly staff who go beyond the call of duty.”

Caremark (Guildford and Woking)

Caremark (Runnymede and Spelthorne)

01483 222 852

01784 473 471

guildfordandwoking@caremark.co.uk

spelthorne@caremark.co.uk choices

Caremark (Waverley)

01483 279 744

waverley@caremark.co.uk ®

Supporting you to live well at home

www.gchc.co.uk

Redhill & surrounding areas

We provide quality, ﬂexible care in your own home, tailored to your needs and requirements: • • • • • • • • • • • •

Personal Hygiene Help with getting up and going to bed Support with Daily routines Meal preparation and feeding support Assistance with taking regular medication Socializing, Leisure activities, escorting to appointments and companionship Home cleaning and Laundry Dementia care End of Life care GCHC has been providing quality healthcare Overnight care since 1992 and pride ourselves on the quality 24 hour live-in care of our service and reputation. Respite Care

If you would like to arrange a personal visit to your home or require further information, please contact our friendly professional team on 01737 852 136 or by email on surreyinfo@gchc.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Carers’ support Carers look after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid. Carers have the right to have their needs assessed even if the person they care for does not want an assessment. A carer’s assessment can help to identify the services and support needed to help carers balance their caring role with other activities such as employment, education and family life. We recognise the valuable work that carers do and there are a number of ways we can support them, for example residential respite breaks, home visitor carer breaks, or direct payments to purchase support. We can also put carers in contact with independent specialist advice services and local carers’ support groups that operate in all parts of Surrey. We have produced a

carer’s information pack giving carers a wide range of information about the support available. To obtain a carer’s information pack or to arrange a carer’s assessment please contact us on 0300 200 1005.

Young carers Where someone under the age of 18 is helping to look after a person who is frail, disabled or has a long term illness, the child is known as a ‘young carer’. As with adult carers, young carers are entitled to an assessment and local authorities have duties to help prevent young carers from having inappropriate levels of caring responsibilities. If you are aware of a child or young person in a household

who may be affected by their caring situation you can talk to the independent support service, Surrey Young Carers on 01483 568269. For further information visit www.actionforcarers.org.uk

Respite care and short breaks You may have a carer living with you, or perhaps living nearby, who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home or a specialist shortterm break facility for a week or two, you could have homebased respite care, where another care worker moves into your home to care for you, or you could have family-based respite care, where you move into another family’s home

for a period. The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long-term care but have no experience of a care home, you could book in for a short stay to see what it’s like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘care homes with nursing’ on page 45.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Housing options Sheltered housing Sheltered housing is usually for older people, although in some cases it may be suitable for people who are younger and have a disability. You have your own self-contained accommodation (there may also be some communal areas) and are largely independent, but there are staff available to offer some support, check on your wellbeing and to respond in case of emergency via an alarm. These staff do not provide

personal care or help with shopping for example, but if required can help you to purchase the necessary support from other agencies. For further information speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint. org.uk or by visiting one of the hubs on local high streets or looking at www.thesurreyhubs.org.uk

Extra Care housing Extra Care housing offers self-contained accommodation with staff available on-site to assist with housing-related matters. There is also a separate team who will be available to provide personal care according to any assessed needs. You can use your personal budget to buy your care, alongside any additional services you may choose, from the on-site provider or elsewhere. There may also be additional facilities such as a

restaurant, and social/leisure facilities. The intention is that people can move into Extra Care housing as an alternative to residential care, as the support available can respond to changing needs. For further information speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint. org.uk or by visiting www.thesurreyhubs.org.uk

Residential care If you are not able to live safely at home due to physical or mental health needs, a care home may be the best option. All care providers must be registered with the Care Quality Commission (CQC). The CQC inspects and rates services against fundamental standards in order to ensure people receive good-quality safe care, which is responsive to their needs. The reports are available at the individual homes or from the CQC. See page 58 for contact details. Care homes and care homes with nursing are categorised by the type of care they provide, and are listed in this directory, starting on page 69. Surrey County Council in-house services offer a range of accommodation-based support options for people in Surrey. We currently have six residential care homes for older people that provide a range of services including short-term breaks (respite), day care, reablement, dementia support and long-term residential care. A decision was taken to close these homes and work with residents and their families to find alternative accommodation and services. The first two homes will close during 2015. Our four residential care homes for people with learning disabilities offer short-term breaks (respite), outreach support and long-term residential care.

We promote independence and involvement in the community and empower people to live a meaningful and satisfied life. All of our services are listed in this directory. Care homes (personal care only) Personal care includes bathing, help with eating, dressing and help with moving. It also includes social and physical activities tailored to your individual needs and interests. Care homes can provide different types of support and placements, including long-term stays, planned and

WE WILL FIND THE RIGHT CARE HOME FOR YOU OR YOUR RELATIVE VACANCIES QUICKLY FOUND TO SUIT YOUR NEEDS

A FREE service to families seeking care CALL US DIRECT ON 01483 203636 or email at customerservices@careseekers.co.uk www.careseekers.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Nursing, Residential & Dementia Care Home Watercolour Development The Kilns, Redhill, RH1 2NX

Specialist Dementia (Nursing & Residential) Harts Gardens, Guildford Surrey, GU2 9QA

Letâ&#x20AC;&#x2122;s talk about better care. We believe that itâ&#x20AC;&#x2122;s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference. To find out more information about any of our homes throughout Surrey or to arrange a visit please call: 0208 879 6567 or email: info@carebase.org.uk

Nursing, Residential & Dementia Care Home 1-72 Hallowes Close Guildford, Surrey, GU2 9LL

www.carebase.org.uk

Residential care continued emergency breaks for you and your family and help for you to return to your own home (reablement services). In most circumstances personal care must be paid for. See page 56 for more information on paying for residential or nursing care. Care homes with nursing If you think you need nursing care in a home you will need to be assessed by either a social care practitioner or registered nurse to work out what care you will need. The visit could be in your own home, in a hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best option for you, and you are eligible, the social practitioner will give you information to help you find a home that meets your care requirements. It is important to get your nursing needs assessed and a ‘determination’ completed before you go into a care home with nursing so you are clear that you are entitled to Funded Nursing Care (FNC), sometimes known as Registered Nursing Care Contribution (RNCC). You can request that this assessment occurs before discharge from hospital from the ward nursing staff, your social care

worker (via NHS Continuing Healthcare screening – see page 24), or directly from the FNC Team at the Clinical Commissioning Group (CCG) (see details for Surrey Downs CCG on page 24). On admission, the care home with nursing should apply to the CCG so your nursing needs are assessed to determine if you are eligible for FNC or NHS Continuing Healthcare, if this decision has not already been made. For further information on finding a suitable care home, call this directory’s independent helpline on 0800 389 2077.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

“The facilities at Princess Christian are second to none and the dedication and support the staff give to both residents and family members cannot be praised too highly.”

“SURREY’S PREmiER DEmEnTiA CARE FACiliTY”

SuSan FreeStone (Daughter oF reSiDent)

Princess Christian Care Centre Woking • SURREY

A Centre of Excellence in Care for the Elderly – Princess Christian Care Centre in Woking is a large purpose-built Care Home especially for elderly people who need Nursing and Residential Care. We boast an award-winning Care Team and superior facilities including an onsite Hair Salon, Cinema Room and Physiotherapy Treatment Room. We ensure our residents always feel safe and content and receive the care they need. Please pay us a visit and feel free to ask all the questions you like. Alternatively, get in touch using the details below:

Care services offered: 3 3 3 3 3 3 3 3

Day Care & WeekenD Care reSpite Care & Short BreakS reSiDentiaL Care DeMentia Care generaL nurSing Care nurSing DeMentia Care rehaBiLitation enD oF LiFe Care

NEL_148_Surrey_Care_Choices_PCCC_A4_ADVERT.indd 1

Please visit our Home or give us a call:

Princess Christian Care Centre Stafford Lake, Bisley Woking, Surrey GU21 2SJ T 01483 488 917 E princess.christian@nellsar.com

Princess Christian Care Centre is accredited by

www.nellsar.com

22/07/2015 16:48

Care homes checklist

When considering potential care homes, consider the following questions: First impressions • • • • •

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? £............................ • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs & walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life in the home • Are there any rules and restrictions (e.g. going out, time of return etc.)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort?

YES NO

• Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance? • Can you handle your own money? - If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

Staff • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night?

Visitors • Are visitors welcome at all times? • Is there somewhere to see them in private? • May your visitors join you at meals? • Can your visitors stay overnight?

Catering • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities • Can you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? - How much do they cost? £............................ • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Is there somewhere to sit? • Are they quiet?

Contract terms • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 16:48

Advert_SCA Awards_August 2015__420x297mm+bleed DPS_Perfect Bind_Art:-) 06/08/2015 09:58 Page 1

Celebrate the best in adult social care with the 2015

Surrey Care Awards There’s still time to nominate your organisation and your staff for one of this year’s prestigious Surrey Care Awards. The Surrey Care Awards offer a wonderful opportunity to motivate your workforce and recognise excellence within your company. Share your success with staff and other colleagues in the county’s adult care sector at our gala Awards presentation ceremony at Epsom Downs Racecourse on Friday 20 November. With superb guest presenters including the BBC's Nicholas Owen, music, dinner and dancing, we promise it will be a night to remember! To nominate your team or your company just download the nomination forms from the Surrey Care website.

www.surreycare.org.uk

Spotlight on Sponsors A big thank you to those organisations who have already agreed to sponsor this year’s Surrey Care Awards. Sponsorship opportunities are still available so call Rosie Hatton on 01372 825119.

Surrey Care Awards 2015 Categories ●

Beyond the Call of Duty of the Year - Care Home

●

Beyond the Call of Duty of the Year - Care at Home

●

Most Innovative Activity Programme involving Service Users of the Year (Individual or Team Award)

●

Innovation in Dementia Care Team of the Year (Company or Team Award)

●

Unsung Hero of the Year

●

Outstanding Contribution to Social Care

●

Care Team of the Year (Team Award)

●

Manager of the Year - Care Home

●

Provider of the Year (Company Award)

●

Manager of the Year - Care at Home

●

Involving Friends, Family and Community

●

Care Newcomer of the Year - Care Home

●

Care Newcomer of the Year - Care at Home

●

Frontline Leader of the Year

●

Ancillary Worker or Team of the Year

(Company, Team or Individual Award) Please visit www.surreycare.org.uk for full category details.

now s n io ! inat ctober m o rn 9O e fo ed to n i l d nd Dea exte

Don’t miss out! Tickets for our gala awards dinner and dance on Friday 20 November at Epsom Downs Racecourse are now selling fast so book now to avoid disappointment. Download the booking form from our website or email sca@surreycare.org.uk Keep up to date with the Awards and all the news from the Surrey adult care sector. Follow us at www.twitter.com/surreycare

Dementia care Dementia services in Surrey Surrey County Council and the area’s six clinical commissioning groups are meeting the growing challenge of dementia. The Older People’s Mental Health and Dementia Strategy (2010-2015) has been reviewed for successes and ongoing areas of work. Local joint dementia strategies will now be developed in each CCG area. A common toolkit has been developed, which local areas can draw on when developing their joint strategy. As the population ages the incidences of dementia grow accordingly. We have invested £1.6 million in psychiatric liaison services and crisis services in our five acute hospitals and connected this with reablement services that support people to return to their own homes with the appropriate levels of support. We have consolidated our day care programmes with the Alzheimer’s Society and, in Spelthorne, we have increased the capacity from 100 to 125 places a week through our work with a local voluntary sector organisation called Cameo. By October 2015 new community opportunities for people with dementia should enable a wide range of Southlands (surrey ed vers)_Layout 1 11/08/2011 08:53 Page 1 services and choice for local Surrey residents.

Southlands 7 Linkfield Lane, Southlands, Redhill, Surrey RH1 1JF Tel: 01737 769146 Email: southlandsresthome@hotmail.com Web: www.southlandsresthome.co.uk

Southlands caters for individuals from the age of 60 years old who suffer from mental health problems and dementia. We provide 24hrs care and have an excellent activities programme that is tailored to each individual’s needs so that they benefit from the optimum therapeutic value of the service we provide.

The six clinical commissioning groups in Surrey have been working hard to address local issues that include working with care homes, establishing clear pathways to memory services, a commitment to raising the diagnosis rate and implementing crisis services that reduce hospital admissions. The Dementia Friendly Surrey community programme has been a major success across the county, raising awareness of, and challenging some myths about, dementia. The public awareness programme among residents has been supported by a series of meetings and briefings with local groups and the community to raise awareness and support the increased rate of diagnosis. Over 150 Dementia Champions were recruited and supported to become part of a local alliance that helps people with dementia to live at home for as long as they choose. Our last training programme ran throughout 2014, training organisations and businesses on dementia awareness. The Dementia Friendly Towns work started in summer 2015 and will run for two years. Education and awareness raising will continue throughout this time. The criteria for becoming a Dementia Friendly town are: • local organisations and businesses attending dementia awareness training; • creating places of safety in the town which would be identified by a ‘kite mark’ and be accessible for people with dementia and their care workers; • delivering a public awareness campaign to the citizens of the town; • examining the physical layout of the town to see if it is a Dementia Friendly environment; and

Kathryn’s House 43-49 Farnham Road, Guildford Surrey, GU2 4JN Tel: 01483 560070 Fax: 01483 560054 Email: info@kathrynshouse.co.uk

Kathryn’s House Residential Care Home provides care with compassion in a safe and homely environment. The home caters for older people, including those with dementia and mental health needs. Situated within easy walking distance of Guildford town centre, bus and rail links. The home has been recently extended and refurbished to include ensuite facilities and a secure decked garden area at the rear.

Tel: 01730 892 081 www.rotherbank.com Rotherbank Farm Lane, Liss Forest GU33 7BJ

• Family run care home for the elderly and people with Dementia • Respite/emergency admissions • Daily activities • Outings in homes transport • Secure home and garden • Agency staff never used • Cinnamon Trust Pet Friendly Care Home of the Year Finalist

Quality Care For The Elderly | Dementia | Long Term | Respite Care In Family Run Home

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia services in Surrey continued • promoting citizen support systems, where neighbours are engaged in supporting people with dementia who live in their street. Information on local dementia services can be obtained through Wellbeing Centres (see page 66). These centres offer a professional presence in the form of dementia navigators and in some venues, peer support groups.

They can also provide opportunities to test telecare equipment to help keep people safe in their homes (see page 12 for more information on telecare). Surrey County Council’s approach to supporting people with dementia and their carers is a ‘whole systems’ approach, with local clinical leadership driving the design of local services.

Alzheimer’s Society Surrey The area office of the Alzheimer’s Society works to raise awareness of the needs of people with dementia and those who care for them, providing management and support for the network of branches across the South East.

Epsom Office (Mid Surrey and Dorking) The Meadows Day Hospital, West Park, Horton Lane, Epsom KT19 8PB Tel: 01372 729988

Alzheimer’s Society National Dementia Helpline Tel: 0300 222 1122

Haslemere Office (Haslemere and Waverley) Marjorie Gray Hall, Grayswood Road, Haslemere GU27 2BW Tel: 01428 642055

South East Area Office (UK) Barclays House, 51 Bishopric, Horsham, West Sussex RH12 1QJ Tel: 01403 276649

Staines Office (Spelthorne and West Elmbridge) Community Link, Knowle Green, Staines, Middlesex TW18 1XA Tel: 01784 444214

Bletchingley Office (East Surrey) The Byre, Pendell Road, Bletchingley RH1 4QH Tel: 01883 740010

West Surrey Information and Dementia Support Brockhurst, Brox Road, Ottershaw KT16 0HQ Tel: 01932 565234

Croydon Office Morland Lodge, 4 Morland Road, Croydon CR0 6NA Tel: 0208 662 5955

Woking Office (Woking Borough Council area) The Bradbury Centre, Lavender Road, Woking GU22 8BJ Tel: 01483 753651

Residential dementia care If the time comes when remaining at home is no longer possible, the benefits of residential care need considering. Questions to ask of any home registered for someone with dementia would include: who is the manager? Consider how approachable or knowledgeable he or she is. How does the home measure and evidence quality of care? What training programmes do staff participate in? Does the home offer a person-centred approach to its care planning? How is care planned and can the home demonstrate that this is done in partnership with the individual and, if appropriate, his or her family? What is the ratio of care workers to service users? How and when is this reviewed? Is the routine of the home designed with the needs of its clients in mind? What links are there with

the community? Is there plenty of natural light? Is moving around helped by easily understood signage? How is technology employed to help alleviate falls and promote independence? Is there an odour? Do the residents look well cared for and happy? What interaction is there between staff and residents? Further questions to consider can be found in the residential dementia care checklist on page 53. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff, as continuity of relationships in this type of home is critical. Visit the home without an appointment and judge how you are greeted.

Visit www.carechoices.co.uk for further assistance with your search for care

Rodwell House Nursing Suites

Specialised care for younger people with physical disabilities Relationship Centred Care™

• • •

Younger People 25-65 Care for individuals with complex needs Individually tailored care plans

• • •

Day care available Active social programme Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Full details are available from the manager Tel 01932 853371 • Email enquiries@rodwellhouse.co.uk • www.rodwellhouse.co.uk Rodwell House, Row Town, Addlestone, Surrey KT15 1HH

Enjoy a life rich in experiences in a Care Home with a vibrant sense of community Silvermere, our flagship care home, brings to the Cobham and Weybridge districts a home of unrivalled luxury, overlooking Silvermere Lake and the adjoining Silvermere Golf Club. The home has been developed by award winning Avery Healthcare, a care provider with a portfolio of established residential care homes across the UK. This vibrant home, set amongst pleasant woodland, offers the finest retirement living and hotel style luxury. Call Vivien Grieve if you would like to know more.

To find out more about life at Silvermere call 01932 576650 or email enquiries.silvermere@averyhealthcare.co.uk See what home life is like at facebook.com/SilvermereCareHome Silvermere Care Home | Redhill Road | Cobham | Surrey | KT11 1EF | Tel. 01932 576650 | Watch our video at www.silvermerecarehome.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care continued It is worth checking the culture of the home on its general use of medication, particularly with the use of antipsychotics. While prescribed medication is useful, it should not be used to control behaviour. The home should be person-centred in its approach to individuals,

understanding what triggers challenging behaviour and responding in a supportive and compassionate way. It would also be helpful to check whether the home conducts annual reviews of medication usage with their local GP practices.

Residential dementia care checklist

ÂŠ 2015 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 47. Residents The best indication of a good home is that the residents appear happy and responsive. 3 H ow do staff support a resident who may be

3 Do staff compile life story books including

photographs, mementos?

Staff

3 I s the home clean and odour free?

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

3 I s there evidence that residents have their personal

3 Do they have any training and experience in

distressed or anxious?

care needs met? For example, are residentsâ&#x20AC;&#x2122; nails well cared for and manicured?

Access

dementia care? 3 Is there evidence that staff actively engage with

people with dementia?

If the person with dementia needs or is likely to need equipment or adaptations you may want to check:

3 How do staff support residents to make the most of

3 T here is adequate signage, colour and other cues for

3 Will the person with dementia have a member of staff

different parts of the home such as their own room, dining room and bathroom. 3 H ow does the home ensure the safety of the

residents without restricting their freedom? 3 D oes the home have a Personal Emergency

Evacuation Plan (PEEP) for each resident and how is this kept updated?

Bedrooms You may want to find out whether the person with dementia can have a single room and whether: 3 R esidents are encouraged to bring in some of their

own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed. 3 Is there a lively and well-run activities programme? 3 A re residents supported to go on outings

with staff? 3 Are reminiscence activities available? 3 Are residents able to compile memory boxes?

their abilities? particularly responsible for their care? 3 Is there a member of staff you can talk to about your

own concerns about the person with dementia and are staff well-informed about dementia and related conditions such as depression in older people?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. 3 Does the manager have a knowledge of dementia

and can they deal with difficulties that may arise in an understanding way? 3 How does the manager create an environment where

the lives of people with dementia are enhanced? 3 How are residents encouraged to play as active a part

as possible in their own care and support? 3 How does the home keep individual care plans

updated and how will the resident and their family be involved in this? 3 Is there a full assessment at home before a resident is

admitted?

Visit www.carechoices.co.uk for further assistance with your search for care

Other specialist services Support for people with disabilities Surrey Choices is all about helping you and your family to find the best support, care, activities and services for your needs. The company’s flexibility means it changes to suit you – not the other way round – so whatever you do at Surrey Choices will be right for your situation, your needs and your ambitions. Services include: • EmployAbility; • Shared Lives Service; • Banstead Short Breaks; and • The Personalisation Team (assessments, co-ordination and support planning). Surrey Choices offers day and community support for people with learning disabilities, physical disabilities, and older people, including: • a café; • hot meals; • tea and memories; • evening clubs; • gym/exercise equipment; • a large range of sporting activities; • a hydrotherapy pool; • arts and crafts; • sensory rooms; and • massage, chiropody and foot care. Leading the provision of creative, innovative services that promote dignity, growth and personal choice.

Surrey Choices Nexus House, Green Street, Sunbury-on-Thames, Middlesex TW16 6QB Tel: 01483 806806 Email: info@surreychoices.com Text: 07869 020130 Web: www.surreychoices.com Easy Info: www.easyinfoforus.org.uk/latc Other specialist services include FirstPoint: Hard of Hearing, Deaf and Interpreting Services and Sight for Surrey. FirstPoint: Hard of Hearing, Deaf and Interpreting Services’ Team offers information and advice, assessment of need and a range of equipment to support people to live independently in their own home. The team has first-hand experience of hearing loss and understanding its impact. FirstPoint CiC Fairmount House, Bull Hill, Leatherhead, Surrey KT22 7AH Tel/Minicom: 01372 376558 SMS: 07860 026269 Email: info@firstpointcic.co.uk Sight for Surrey caters for visually impaired people within Surrey. It offers support and advice as well as classes in Braille, magnifiers and other reading equipment. It can also help organise grants/loans. Sight for Surrey Rentwood, School Lane, Fetcham, Leatherhead KT22 9JX Tel: 01372 377701 Minicom: 01372 361517 SMS text: 07500 926834 Email: info@sightforsurrey.org.uk Web: www.sightforsurrey.org.uk

Mental health services If you have concerns about your mental health or require help for someone in your family you should contact your GP in the first instance, who will advise on the best way to address the issue. This may be dealt with by the primary care services or you may be referred to your local Community Mental Health Recovery Service (CMHRS) which provides a range of secondary mental health services. The local team will determine your eligibility for services and carry out a comprehensive assessment of your needs. You will be given a statement of your needs and a support

plan will be established to meet these needs using a supported self-assessment approach. For your social care needs, you will be supported to choose how best to meet these needs and improve your recovery. The majority of services are aimed at supporting people in their own homes but if the assessment deems that supported living is required, you will be helped to identify a resource that will meet your assessed needs. For further information visit www.surreycc.gov.uk/ adultsocialcare

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Community Mental Health Recovery Services contacts Elmbridge and Cobham Joseph Palmer Centre, 319a Walton Road, West Molesey KT8 2QG Tel: 0208 873 4300 Epsom and Ewell Farmside, Horton Lane, Epsom KT19 8PB Tel: 01372 204000 Guildford Horizon Centre, Farnham Road Hospital, Guildford GU2 7LX Tel: 01483 443551 Mole Valley Clarendon House, 28 West Street, Dorking RH4 1QJ Tel: 01306 502400

Reigate and Banstead Shaws Corner, Blackborough Road, Reigate RH2 7DG Tel: 01737 272301 Runnymede Lake House, St Peter’s Hospital Site, Guildford Road, Chertsey KT16 0QA Tel: 01932 723392

Waverley Covering Cranleigh, Farnham, Godalming and Haslemere clinics Berkeley House, 11-13 Ockford Road, Godalming GU7 1QU Tel: 01483 528100

Spelthorne The Portacabin, Burges Way, Knowle Green, Staines TW18 1YA Tel: 01932 794848

Woking Bridgewell House, 29 Claremont Avenue, Woking GU22 7SF Tel: 01483 756318

Surrey Heath The Ridgewood Centre, Old Bisley Road, Frimley GU16 9QE Tel: 01276 605522

Hampshire Conifers, Sorrel Close, Farnborough, Hampshire GU14 9XW Tel: 01252 802555

Tandridge Langley House, Church Lane, Oxted RH8 9LH Tel: 01883 385481

Hollies Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire GU11 1AY Tel: 01252 335566

End of life care End of life care is ‘care that helps all those with advanced, progressive, incurable illness (malignant and nonmalignant alike) to live as well as possible until they die. It enables the supportive and palliative care needs of both patient and family to be identified and met throughout the last phase of life and into bereavement. It includes management of pain and other symptoms and provision of psychological, social, spiritual and practical support.’ Due to the ageing population, the number of deaths per year in England and Wales is expected to rise by 17% between 2012 and 2030 (Gomes & Higginson 2008). We know that nationally 70% of people would prefer to die at home, yet 51% still die in hospital.

Our aim is to work in partnership to commission end of life care pathways that offer choice, consist of high-quality services, embed best practice and support both patients and care workers, taking account of their physical, psychological, spiritual, cultural and social needs during the end of life and into bereavement. Our commitment to joint commissioning, focusing firmly on individual needs, ensuring we work in an integrated way with CCGs, service providers and other partners, and our promoting of friends, family and community, helps ensure we deliver consistent and highquality care for people, including those approaching the end of life.

Useful websites Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org NHS Choices Provides information and advice for people at the end of

life and their carers. www.nhs.uk/planners/end-of-life-care/pages/end-oflife-care.aspx Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk

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Paying for residential care Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone who is thinking about moving to a care home can ask us to carry out an assessment of their needs. This includes people who may have sufficient money to pay for their own care. We can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc. to help you stay in your own home for as long as possible. If your needs assessment shows that a care home is the best option, we can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes/care

homes with nursing begin on page 69. You need to choose a home you can continue to afford. Some people choose an expensive home and then use up all their savings. They may then have to move to a different care home. If you have capital or savings of more than £23,250 you will have to pay in full for any care services you require. If you have assets of less than £14,250, your contribution will be assessed only on your income and we meet the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

What will you have to pay for your care? The value of your home is included when assessing capital unless your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there. If, apart from your property, your savings are less than £23,250, and your income is not enough to meet your care home fees, we can help with your care costs for the first twelve weeks. After this time, you will be required to pay the full cost of your care. You will need to have arranged how you will pay the full amount by the end of the twelve weeks, or you may be able to get a deferred payment agreement, see page 57. How much? To work out how much we will pay, you must ask for an assessment. This will define your care needs and how they will be best met and your financial situation. The homes you consider must be able to meet these needs. Your choice of care home will usually be limited to those that accept the local authority’s funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. Whatever your circumstances... Remember: • i f your partner still lives at home, they will not be meanstested; • i f you have a private pension, only half will be considered when you are assessed, providing you are paying half to your partner; • i f you are moving into a nursing home you may be eligible for the NHS Funded Nursing Care – currently

£112.00 (see page 57 for more information); • your assessment will be made up of two elements, a care part and a financial one; and • if you are required to pay the full cost of your care, a nursing home will generally be more expensive than a care home offering personal care only. Consider claiming: • Income support • Pension Credit Definitely claim: Attendance Allowance, worth either £55.10 or £82.30 per week depending on your care needs, though you will lose this after 28 days if you receive financial help from the council. See page 57 for more information on Attendance Allowance.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Seeking financial advice Adult Social Care encourages everybody to seek unbiased, expert advice from independent financial advisers (IFAs) to help you work out how to pay for long-term care. IFAs are regulated by the Financial Conduct Authority (FCA) and must follow a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. Unlike advisers who are tied to particular providers, IFAs can offer advice on products from across the whole market. It is recommended that you seek advice from IFAs who are accredited by the Society of Later Life Advisers (SOLLA), which provides financial products and services to the later life market with specialist knowledge of the sector. A list of these IFAs can be found at www. societyoflaterlifeadvisers.co.uk/find-an-adviser or you can call 0845 303 2909. Alternatively, for free advice on paying for care, planning and debt advice go to www. moneyadviceservice.org.uk or call the Money Advice Service on 0300 500 5000. Please contact us for information on our contribution to care fees, phone the Adult Social Care Team on 0300 200 1005. Some of the figures mentioned here may change over the life of this directory. Deferred payment agreements If you are eligible for the scheme, after the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. You will have to pay set-up and annual costs as part of the scheme and pay interest on any amounts deferred. There may be a limit on how much we will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

NHS Funded Nursing Care Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Funded Nursing Care (currently £112.00 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. NHS Continuing Healthcare As explained on page 24, you can receive continuing healthcare services in any setting, if your needs demonstrate a primary health need. The NHS will pay if you need healthcare from a community nurse or a therapist, as well as personal care to help you at home, like having a bath or dressing. If you live in a care home with nursing (traditionally called a nursing home), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, the nursing part of your care will be free, covered by the NHS. Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and you may be eligible for financial assistance. If the home you have chosen charges more than the contribution offered by us and we are paying for your care, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. Understanding your rights before arranging care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night. If you are paying for your own care in full you can continue to receive the Attendance Allowance, but if you receive financial help from us the Attendance Allowance is not payable after 28 days.

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getWIS£ Are you receiving benefits, not sure if you should be, or having difficulty since the benefit rules and regulations were changed in 2012? We suggest you contact getWIS£, which will, at no cost, provide you with a benefit check, make claims on your behalf and help you every step of the way to ensure that you are receiving what you are entitled to. This service is led by Surrey Disabled People’s Partnership in conjunction with a number of other voluntary organisations who have well trained staff and

volunteers who understand your circumstances and will assist you by meeting you at home, at one of The Surrey Hubs or in a venue of your choice. Contact getWIS£ on 0300 030 9432 or SMS on 07561 392818, or, if you are able to make a selfreferral or wish to refer someone else, email info@getwisesurrey.org.uk or visit www.getwisesurrey.org.uk

Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects, reviews and rates all adult social care and healthcare services in the public, private and voluntary sectors against fundamental standards. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. The fundamental standards are set by government within the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. They came into force in April 2015 when they replaced the previous essential standards of quality and safety. Inspections by the CQC will look at these standards in terms of answering five key questions about the service: is a service Safe, Effective, Caring, Responsive to people’s

needs and Well-led? The CQC will rate services in terms of whether a service is Outstanding, Good, Requires improvement or is Inadequate. There will be a rating for each of the five questions as well as an overall rating. Each service’s report can be seen on the CQC website at www.cqc.org.uk For any enquiries or to register a concern or a complaint, contact the CQC by telephone on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

WHAT ARE THE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? WHATWILL ARE ITHE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800 0800 389 2077

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Safeguarding adults at risk Living a life that is free from harm and abuse is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of communities that are fair, compassionate and caring. An adult at risk is defined in the Care Act as: • a person aged 18 years or over, who has needs for care and support (whether or not the local authority is meeting any of those needs); and • i s experiencing abuse, or at risk of abuse and neglect; and • a s a result of those care and support needs is unable to protect themselves from either the risk or experience of abuse or neglect.

Who might be causing the harm? The person who is responsible for the harm is often well known to the person being harmed and could be: • a carer; • a volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user;

An adult at risk may therefore be a person who:

• an occasional visitor or someone who is providing a service; or

• i s elderly and frail due to ill health, physical disability or cognitive impairment;

• someone who deliberately exploits adults at risk who are vulnerable people.

• has a learning disability;

Surrey County Council’s Adult Social Care works with partner agencies in Surrey to safeguard vulnerable adults against abuse and to raise awareness throughout the community to help prevent further abuse.

• has a physical disability and/or a sensory impairment; • h as mental health needs, including dementia or a personality disorder; • h as a long-term illness/condition; • m isuses substances or alcohol; or • i s a carer, such as a family member/friend, who provides personal assistance and care to adults and is subject to harm. The Oxford English Dictionary defines harm as ‘damage or injury that is caused by a person or an event’. Harm may consist of single act or repeated acts. It may be physical, verbal or psychological, it may be an act of neglect or omission to act, or it may occur where an adult at risk is persuaded to enter into a financial or sexual transaction to which he or she has not consented, or cannot consent. Harm towards adults at risk can occur in any setting or any situation and can be a complex area of work. Harm may occur in domestic, institutional and public settings. The harming of adults at risk occurs in all cultures, all religions and all levels of society. Forms of harm could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the harm affects more than one person within an organisation and is not addressed by the service’s management.

What to do if you suspect abuse If you suspect abuse either in the community or in a care home or care home with nursing: In an emergency dial 999. Otherwise, contact the Surrey County Council Adult Social Care helpline (8.00am to 6.00pm) Tel: 0300 200 1005 Text: 07527 182861 Emergency Duty Team (out of hours service): 01483 517898 If you have concerns about the standards or application of regulations in a care home you should contact: The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk

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Comments, compliments or complaints All care providers need to know how well they are doing. Your feedback is very important to them. They want to know whether their services meet your needs and are delivered effectively. They welcome your comments, compliments and complaints so that they can serve you better. If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the service’s manager. The problem may be resolved quite easily once the manager is aware of it. You should feel able to complain about any aspect of your care, whether it’s provided in your own home or in a care home. You may want to complain about the way you are treated by a staff member or the quality of the food you are served. Sometimes you may just want to make comments and suggestions about how things are done. Making a complaint should be easy to do. Care services must have an easy-to-use complaints procedure that they can share with you. If you do not wish to contact the manager, or talking to the manager may not resolve your concerns, you can

contact the registered owners of the service. They have a duty to respond to your complaints. If Surrey County Council has arranged, funded or contributed to the funding of your care, you can also complain to the Adult Social Care Directorate. To do so, contact: Adult Social Care Customer Relations Team Surrey County Council, Millmead House, Millmead, Guildford, Surrey GU2 4BB Tel: 01483 518300 Email: asc.customerrelations@surreycc.gov.uk Or complete an online feedback form at www. surreycc.gov.uk/contact-us/feedback-form You can also request a form from the Adult Social Care helpline by phoning 0300 200 1005 and then post it to the team that provides you with a service. If your adult social care services are provided by a private company, you can contact the Local Government Ombudsman, who will be able to give you advice on making a complaint. Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: advice@lgo.org.uk Web: www.lgo.org.uk

Out of county care You may wish to choose a care home outside of Surrey, for example to be closer to family or friends. If you are eligible for funding from us towards the cost of your care home place, we will contract with the care home you choose. We must be satisfied that the care home is suitable for your assessed needs, so it is important to seek our advice before making a final decision. Subject to this we will normally contribute an amount equivalent to the amount which the local authority in which the care home is

located would normally contribute. If you will be fully funding the cost of the care yourself, you have the freedom to choose whichever home you wish. However, you may still wish to seek further advice about which home to choose – details of organisations that can offer advice are listed on pages 63 to 67. If, at some point in the future you become eligible for state funding, you will need to contact the local authority in which your care home is located, as you will no longer be a resident of Surrey.

Monitoring ethnicity, religion and belief When we arrange services on your behalf, we like to take further background details in order to ensure that we are providing our services equally and fairly to protect all sectors of our community. If you use Adult Social Care services you will be

asked about your ethnicity, religion or belief and this will be recorded on your file. We need to ask everyone who enquires about or uses social services about their background to help with service planning and service provision for all communities in Surrey.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Further help How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications,

particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

Surrey Care Association Ltd Supporting social care providers in Surrey Surrey Care Association (SCA) provides support and information to all providers of adult social care services in Surrey, including residential and nursing care homes, learning disability providers, domiciliary care agencies, supported living and housing providers. Elected Board Directors provide a network for providers to work together and act as an important communication and information link for providers of services in the county of Surrey and neighbouring areas. SCA is a not-for-profit limited company established in September 2005. In May 2014 it launched as a subscriber organisation offering enhanced services to subscribers. SCA no longer receives grant funding from Surrey County

Council, is now fully independent and is proactive on behalf of its members. Chairman Richard Williams, owner of a domiciliary care agency, said: ‘With changes taking place in the care industry and in regulation, representative bodies have never been more important. We hold two conferences, produce a regular newsletter, a weekly news bulletin, monthly sector news, a detailed monthly CQC report and have regular network meetings for our providers. Our website www.surreycare.org.uk provides up-todate information. Our move to a subscriber organisation has allowed us to strengthen our influencing and representational role and our services have been developed to respond to our subscriber needs.’

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Surrey Care Association Ltd continued Our evolving role with clinical commissioning groups across Surrey provides further opportunities for providers to work with health colleagues. We continue to work closely with Surrey County Council. Our second website www.surreycare.co.uk complements the information in this Care Choices directory for those looking for care services and provides a useful resource for providers to advertise jobs and to find local suppliers. SCA also host an annual Awards Ceremony to celebrate achievements of care services, at team and individual level, recognising the outstanding work of people working in social care; to nominate or for more information please email sca@surreycare.org.uk Erica Lockhart, Chief Executive of SCA Ltd said: ‘We encourage all our Surrey providers and those providers on our borders to join as a subscriber and then to get involved in our network meetings and keep abreast of developments via our newsletter and website. We provide a joined-up service to access help and information for all our subscribers.’

Enquiries can be made to: Erica Lockhart Chief Executive Surrey Care Association Ltd, Leatherhead Enterprise Centre, Randalls Way, Leatherhead, Surrey KT22 7RY Tel: 01372 825116 • Email: sca@surreycare.org.uk Web: www.surreycare.org.uk and www.surreycare.co.uk

Advocates can help Advocacy services help people to say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. The advocate acts on the instruction of the person concerned who must therefore have the mental capacity to instruct. It is a free service to all people living in Surrey from the age of 16. There are also specific advocacy services: Independent Mental Health Advocates and Independent Mental

Capacity Advocates. For further information on the range of advocacy services available in Surrey, contact the lead provider for advocacy services. Surrey Disabled People’s Partnership Tel/Text: 0300 030 7333 (local rate call) Email: advocacy@sdpp.org.uk Web: www.sdpp.org.uk

Tell Us Once Losing a loved one is hard enough without the stress of paperwork and telephone calls to make. Tell Us Once is a service to make it easier for families to notify government authorities about the changes in their circumstances. When you make an appointment to register a death in Surrey, the new service will be offered to you by the Surrey registration service at your death registration appointment, and it will mean that you can just tell us once and we will notify the organisations that participate in the service.

The contact number to book your death registration appointment is 0300 200 1002, and lines are open 8.00am to 6.00pm Monday to Friday.

More information can be found on the Surrey County Council website at www.surreycc.gov.uk/ people-and-community/birth-death-marriageand-civil-partnerships/death/tell-us-once

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts Useful local contacts Action for Carers Surrey Raising awareness of carers’ needs across Surrey. Tel: 01483 302748 Email: info@actionforcarers.org.uk Web: www.actionforcarers.org.uk Action Surrey Help to reduce your energy bills. Tel: 0800 783 2503 Email: info@actionsurrey.org Web: www.actionsurrey.org

deafPlus Tel: 0207 790 6147 Email: info@deafplus.org Web: www.deafplus.org Financial Conduct Authority (FCA) Independent financial regulator for businesses in the UK. Consumer Helpline: 0800 111 6768 or 0300 500 8082 Email: consumer.queries@fca.org.uk Web: www.fca.gov.uk

Advocacy Services Tel: 0300 0307333 Text: 07561 392818 Email: advocacy@sdpp.org.uk Web: www.sdpp.org.uk/services/advocacy.php

FirstPoint: Hard of Hearing, Deaf and Interpreting Services CIC Provides expertise, advice and guidance to those who live with deafness or hearing loss. Fairmount House, Bull Hill, Leatherhead KT22 7AH

Age UK Surrey Offers information and practical advice to help older people enjoy later life. Rex House, William Road, Guildford GU1 4QZ Tel: 01483 503414 Web: www.ageuk.org.uk/surrey

General enquiries Tel: 01372 376558 SMS: 07860 026269 Skype: firstpoint-connect Email: firstpoint@surreycc.gov.uk

For local Age UK and Age Concern offices in Surrey, visit www.surreyinformationpoint.org.uk Alzheimer’s Society Provides information and support to anyone affected by dementia. Tel: 0300 222 11 22 Web: www.alzheimers.org.uk Local branches are listed on pages 51. Blue Badge Scheme Tel: 03456 009009 SMS: 07527 182861 Minicom: 0208 541 8914 Lines open Monday to Friday 8.00am to 6.00pm Web: www.surreycc.gov.uk/roads-and-transport/ parking/blue-badge-scheme Citizens Advice Surrey Provides free confidential advice to residents in Surrey. Web: www.citizensadvicesurrey.org.uk Dementia Friendly Surrey www.dementiafriendlysurrey.org.uk

Interpreting enquiries Tel: 01372 360718 SMS: 07860 026048 Skype: firstpoint-connect Email: interpreting@surreycc.gov.uk Web: www.firstpointcic.co.uk For out of office hours emergencies please contact the Emergency Duty Team: 01483 517898 GetWIS£ Tel: 0300 030 9432 Text: 07561 392818 Email: info@getwisesurrey.org.uk Web: www.getwisesurrey.org.uk Healthwatch Surrey Gives people a voice to improve and shape services and help them get the best out of health and social care services. Tel: 0303 303 0023 (local rate number) Text Relay: 18001 0303 303 0023 SMS Text: 07592 787533 Email: enquiries@healthwatchsurrey.co.uk Web: www.healthwatchsurrey.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts continued Health and Wellbeing Surrey Information for Surrey residents to promote health and wellbeing. Web: www.healthysurrey.org.uk Surrey Fire and Rescue Service Provides free Home Fire Safety visits. Tel: 0800 085 0767 Local Pension Service Help and advice on your pension. Tel: 01737 755303 Web: www.gov.uk/browse/working/state-pension Mental Health Crisis Helpline Open 5.00pm to 9.00am Monday to Friday and 24 hours a day at weekends including bank holidays. Tel: 0300 456 8342 SMS: 07717 989024 Web: www.sabp.nhs.uk/advice/crisis-help/index_html One Stop Surrey Tel: 01483 503414 SMS: 07584 314281 Email: onestopsurrey@ageuksurrey.org.uk Web: www.ageuk.org.uk/surrey/one-stop-surrey Patient Advice and Liaison Service (PALS) Provides advice and support to help resolve any concerns you may have about NHS services. Tel: 01372 216203, Monday to Friday, 9:00am to 5:00pm Email: pals@sabp.nhs.uk Web: www.sabp.nhs.uk/contact/PALS Patient Transport Service Provides a non-emergency booking service and general enquiries around transport options available for eligible patients living in Surrey, or who are registered with a Surrey GP. Tel: 0300 200 1067, Monday to Friday, 8.00am to 6.00pm not including bank holidays. Safeguarding Adults In an emergency call 999. For further information contact the Adult Social Care Helpline Tel: 0300 200 1005, SMS: 07527 182861 Email: contactcentre.adults@surreycc.gov.uk Society of Later Life Advisers (SOLLA) Telephone: 0845 303 2909 Email: admin@societyoflaterlifeadvisers.co.uk Web: www.societyoflaterlifeadvisers.co.uk

Surrey Choices Tel: 01483 806806 Text: 07860 026932 Email: info@surreychoices.com Web: www.surreychoices.com Easy Info: www.easyinfoforus.org.uk/latc Surrey Disability Register (SDR) To register a disability in Surrey contact SDR. Tel: 0300 200 1005, Monday to Friday 8.00am to 6.00pm Text: 07527 182861 Email: saldr@surreycc.gov.uk Surrey and Borders Partnership NHS Foundation Trust (Mental Health Trust) Tel: 0300 555 5222 Textphone: 0208 964 6326 Web: www.sabp.nhs.uk Surrey Care Association Tel: 01372 825116 Web: www.surreycare.co.uk Surrey Coalition of Disabled People Tel: 01483 456558 Text: 07780 933053 Web: www.surreycoalition.org.uk Surrey County Council Adult Social Care helpline – for information and signposting. Tel: 0300 200 1005 SMS: 07527 182861 Email: contactcentre.adults@surreycc.gov.uk Web: www.surreycc.gov.uk Out of hours (5.00pm to 9.00am) for emergencies: Tel: 01483 517898 Email: edt.ssd@surreycc.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Social care, community support and health contacts Mental Health ‘Community Connections’ Services Five organisations provide community-based opportunities and services for people with mental health needs in Surrey to promote mental wellbeing. The services include self-help groups, access to training and volunteering opportunities, social and leisure activities.

Walton-On-Thames KT12 2QS Tel: 01932 231918 SMS: 07812 101752 Text Relay: 18001 01932 231918 Email: info@wwag.org.uk Web: www.wwag.org.uk

CornerHouse 2 Courtney Road Woking GU21 5HQ Tel: 01483 757461 SMS: 07902 426961 Email: info@cornerhousewoking.org.uk Web: www.cornerhousewoking.org.uk

Surrey Disabled People’s Partnership (SDPP) An independent organisation run and controlled by disabled people. 51 Commercial Way Woking GU21 6HN Tel: 01483 750973 SMS: 07561 392818 Web: www.sdpp.org.uk

Mary Frances Trust 23 The Crescent Leatherhead KT22 8DY Tel: 01372 375400 SMS: 07929 024722 Email: info@maryfrancestrust.org.uk Web: www.maryfrancestrust.org.uk Richmond Fellowship Redhill 3rd Floor Rawlinson House 9 London Road Redhill RH1 1LY Tel: 01737 771282 SMS: 07770 890245 Email: redhillcc@richmondfellowship.org.uk Web: www.richmondfellowship.org.uk Southern Addictions Advisory Service (SAdAS) The Welcome Project Tel: 01483 590150 SMS: 07909 631623 Email: welcomeproject@catalystsupport.org.uk Web: www.welcomeprojectsurrey.co.uk Wellness With A Goal (WWAG) 4A Church Street

Surrey Independent Living Council (SILC) Astolat, Coniers Way Burpham Guildford GU4 7HL Tel: 01483 458 111 Text: 07919 418 099 Email: admin@surreyilc.org.uk Web: www.surreyilc.org.uk Surrey Information Point An online directory of information, services and activities to support adults in Surrey to live independently. Web: www.surreyinformationpoint.org.uk Surrey Minority Ethnic Forum (SMEF) A collective of community and voluntary groups from Black, Asian and Minority Ethnic (BAME) backgrounds. Through the Forum, members can access information and resources to support their work in Surrey, sharing best practice, voicing concerns and influencing services and policies, both locally and nationally. Tel: 01483 566 072 Email: smef@surreyca.org.uk Web: www.smef.org.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

Social care, community support and health contacts continued Surrey Telecare For information about the telecare services available in Surrey. Web: www.surreytelecare.com The Hubs The Surrey Hubs are local centres providing information about care and support to help people stay independent. Web: www.thesurreyhubs.org.uk Addlestone Tel: 01932 846491 Text: 07522 902082 Email: info@hubaddlestone.org.uk Camberley Tel: 01276 63155 Text: 07584 009694 Email: info@hubcamberley.org.uk Dorking Tel: 01306 886280 Text: 07704 288772 Email: info@thehubdorking.org.uk Epsom Tel: 01372 744479 Text: 07704 288772 Email: thehubepsom.org.uk Godalming Tel: 01483 410390 Text: 07847 752459 Email: info@hubgodalming.org.uk

Redhill Tel: 01737 761614 Text: 07704 288772 Email: info@thehubredhill.org.uk Staines Tel: 01784 458200 Text: 07519 861452 Email: info@hubstaines.org.uk Walton Tel: 01932 220450 Text: 07704 288772 Email: info@thehubwalton.org.uk Woking Tel: 01483 747400 Text: 07561 392818 Email: info@hubwoking.org.uk Your Sanctuary helpline Domestic abuse support line. Tel: 01483 776822 Email: info@yoursanctuary.co.uk Web: www.yoursanctuary.org.uk Wellbeing Centres Search Surrey Information Point for your local Wellbeing Centre at www.surreyinformationpoint.org.uk Tel: 0300 200 1005 Text: 07527 182861

Useful national contacts Association of Charity Officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need. Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net Care Choices helpline For independent, free information and help on care and support for adults in England. Tel: 0800 389 2077 Web: www.carechoices.co.uk Care Quality Commission, The National regulator of care and support services. Citygate, Gallowgate Newcastle upon Tyne NE1 4WH Tel: 03000 616161 Web: www.cqc.org.uk Carers Direct Information and advice for carers. Web: www.nhs.uk/carersdirect

Carers Trust The largest provider of comprehensive carers’ support services in the UK. Tel: 0844 800 4361 Email: support@carers.org Web: www.carers.org Carers UK The voice of carers and the only carer-led organisation working for all carers. Tel: 0808 808 7777 Email: advice@carersuk.org Web: www.carersuk.org Independent Age Advice and help for older people. National advice line: 0800 319 6789 Email: advice@independentage.org Web: www.independentage.org Elderly Accommodation Counsel Free information and advice on housing and care services for older people. FirstStop advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.housingcare.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful national contacts continued Friends of the Elderly A charity supporting older people with a range of practical needs. Tel: 020 7730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk Mencap The voice of learning disability with more than 500 affiliated groups. Tel: 0808 808 1111 Lines are open 9:00am to 5:00pm, Monday to Friday Web: www.mencap.org.uk National Activity Providers Association (NAPA) Promotes the importance of activities for older people. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk National Council for Palliative Care (NCPC) Umbrella organisation for palliative care. Leads the Dying Matters coalition which raises public awareness of talking openly about end of life. The Fitzpatrick Building, 188-194 York Way, London N7 9AS

Tel: 020 7697 1520 Email: enquiries@ncpc.org.uk Web: www.ncpc.org.uk NHS Choices The country’s biggest health and care and support website, giving information about health and social care choices. Web: www.nhs.uk The Stroke Association Provides a number of vital support services across the country to help those affected by stroke, helping them regain their lives. Tel: 0303 303 3100 Web: www.stroke.org.uk Voiceability Tel: 01223 555800 Email: info@voiceability.org Web: www.voiceability.org United Kingdom Homecare Association Ltd (UKHCA) The professional association of homecare providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 0208 661 8188 Web: www.ukhca.co.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

KETTLEWELL HOUSE Nursing Home & Care Suites Relationship Centred Care ™

Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX Tel: 01483 221900 Email: enquiries@kettlewellhouse.co.uk

At Kettlewell House, we aim to provide a warm and friendly home for life for people with dementia, where relationships are at the heart of everything we do. Family owned by Ernie and Dr Karen Graham (a practising GP) • Care Suites with Lounge Area and Kitchenette These are much more spacious than nursing home bedrooms and are specially designed so that friends and families can socialise with the residents in comfort and privacy.

• Activities Programme As part of our Relationship Centred Care ethos, we work with residents and their families to document their life stories. This forms the base for a tailored programme of activities and stimulation.

• Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere, and have specialist dementia care training.

• Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit. Website: www.kettlewellhouse.co.uk Phone: 0148311:39 221900 St Augustines_1/10 08/07/2015 Page 1Fax: 01483 221940 Email: enquiries@kettlewellhouse.co.uk

St Augustine’s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus

• 52 single rooms, fully furnished, of which 10 have en suite facilities • Central heating • Call system • Visiting chiropodist & hairdresser • Activities, keep fit & craft • Large beautiful gardens • Lifts Full freedom of worship is encouraged and Mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR

Telephone: (01932) 842254 Email: manager@hsc-uk.org

Abbey Chase Nursing Home

www.abbeychase.co.uk

Our aim is to create a friendly family atmosphere between staff and residents and to ensure that all of our guests are very happy, comfortable and content in their retirement. Set in 10 acres of beautiful grounds Beautiful views of the riverside grounds and paddocks Within walking distance of Chertsey town centre Orchards and moorings on the Abbey River First class, spacious accommodation Outdoor or indoor leisure activities l

IIP Gold Award

Tel: 01932 568090

Email us at: info@abbeychase.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey North West Surrey care homes

Surrey County Council Care Home

AMIS AVENUE, 55 New Haw KT15 3ET Tel: 01932 350929

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BAROSSA ROAD, 25 (ROYAL MENCAP SOCIETY) Camberley GU15 4JE Tel: 01276 66047

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BEAUFORT HOUSE Chobham Road, Knaphill, Woking GU21 2TD Tel: 01483 475536 OP PD LDA YA BEECH TREES 1a Kirby Road, Horsell, Woking GU21 4RJ Tel: 01483 755911

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BIRCHLANDS Barley Mow Road, Englefield Green TW20 0NP Tel: 01784 435153 CAMBERLEY COTTAGE 1 Coolarne Rise, Camberley GU15 1NA Tel: 01276 686898 CAMBRIDGE HOUSE 141 Gordon Avenue, Camberley GU15 2NR Tel: 01276 691035 CHERRYDALE Springfield Road, Camberley GU15 1AE Tel: 01276 682585

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CHESTNUTS, THE 42-44 Chertsey Road, West Byfleet KT14 7AN Tel: 01932 336200 OP D PD LDA MH SI YA AD CHURCH FARM BUNGALOW Guildford Road, Ottershaw KT16 0PL Tel: 01932 873082 COMBE HOUSE Castle Road, Horsell, Woking GU21 4ET Tel: 01483 755997 DEHNLEA ROSE 434 Stroude Road, Lambly Hill, Virginia Water GU25 4BF Tel: 01344 843221 ELMBANK RESIDENTIAL CARE HOME 27 Woodham Road, Woking GU21 4EN Tel: 01483 765984 Service User Bands

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ELMFIELD HOUSE Church Lane, Bisley, Woking GU24 9ED Tel: 01483 489522

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GABLES CARE HOME Pembroke Road, Woking GU22 7DY Tel: 01483 828792

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GLEBE COTTAGE Sandhills Lane, Virginia Water GU25 4DS Tel: 01344 844144

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GRANGE, THE & WALTON COTTAGE 26-28 St John’s Road, Woking GU21 7SA Tel: 01483 730670

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GREEN LANE 122 Green Lane, Addlestone KT15 2TE Tel: 01932 857485

GREYS RESIDENTIAL HOME Hook Heath Road, Woking GU22 0JQ Tel: 01483 771523

GUILDFORD ROAD, 330 (CARE UK COMMUNITY PARTNERSHIPS LIMITED) Bisley, Woking GU24 9AD Tel: 01483 489208 LDA GUILDFORD ROAD, 330A (CARE UK COMMUNITY PARTNERSHIPS LIMITED) Bisley, Woking GU24 9AD Tel: 01483 799261 LDA HAVEN HOUSE RESIDENTIAL CARE HOME Limecroft Road, Knaphill GU21 2TH Tel: 01483 489197 HEATHSIDE Coley Avenue, Woking GU22 7BT Tel: 01483 765046 HIGH STREET, 31 (QUEST HAVEN LIMITED) Horsell Village, Woking GU21 4UR Tel: 01483 757995

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HILL VIEW CARE HOME 5 Essex Close, Frimley, Camberley GU16 9FH Tel: 01252 838199 OP D LDA MH SI YA HILLSIDE RESOURCE CENTRE Portesbery Road, Camberley GU15 3SZ Tel: 01932 794614 HORSELL LODGE Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 760706

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Visit www.carechoices.co.uk for further assistance with your search for care

Rodwell House Nursing Suites Relationship Centred Care™

A home for life for those in need of nursing care

At Rodwell House we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do. Separate social groups for older people with physical frailty and dementia We also have a specialised area for younger people with physical disability 24 hour Nursing Care within a home from home Our spacious nursing care suites are fully equipped with specialist equipment and all have en-suite shower rooms, dining space and a kitchenette

Thriving social and recreational activities Residents also benefit from on-site hairdressing salon, sensory bathrooms and extensive landscaped gardens Our family-friendly community Our open door policy means relatives and friends are welcome to visit any time and our children’s play area will keep even the youngest family members occupied during their visits

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey care homes continued HOWARDS RESIDENTIAL HOME 24 Rowtown, Addlestone KT15 1EY Tel: 01932 856665

Surrey County Council Care Home

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INGLEWOOD HOUSE 56 Middle Gordon Road, Camberley GU15 2HT Tel: 01276 64776 JUBILEE ROAD, 42 (DIMENSIONS) Mytchett, Camberley GU16 6BE Tel: 01252 540113

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JUTLAND PLACE, 9/7/10 (ROYAL MENCAP SOCIETY) Egham TW20 8ET Tel: 01784 436647 LDA KINGSLEIGH Kingfield Road, Woking GU22 9EQ Tel: 01483 740750

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LAKEVIEW CARE HOME Lightwater Road, Lightwater, Surrey GU18 5XQ Tel: 01276 480430 OP D PD SI YA LYNDHURST RESIDENTIAL CARE HOME 67 Byfleet Road, New Haw, Addlestone KT15 3JZ Tel: 01932 842730 OP D PD MH PALMER CRESCENT 1 Palmer Crescent, Ottershaw KT16 0HE Tel: 01932 874478 PINEHURST RESOURCE CENTRE 141 Park Road, Camberley GU15 2LL Tel: 01276 686778 PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME Stafford Lake, Knaphill, Woking GU21 2SJ Tel: 01483 488917 Advert page 46 RANCH, THE Well Path, Well Lane, Horsell, Woking GU21 4PJ Tel: 01483 855952 RED HOUSES 563-565 Stroude Road, Virginia Water GU25 4BQ Tel: 01344 845240 RIDGEWOOD DRIVE, 1 (DIMENSIONS) Frimley, Camberley GU16 9QF Tel: 01276 626680 ROSEMERE Brookfield Close, Ottershaw KT16 0JL Tel: 01932 872361 Service User Bands

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SANDALWOOD 81 Almners Road, Lyne KT16 0BH Tel: 01932 568623

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SHEERWATER HOUSE Sheerwater Road, Woodham, Addlestone KT15 3QL Tel: 01932 349959

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SNOWDON 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936

ST AUGUSTINE’S CARE HOME Simplemarsh Road, Addlestone KT15 1QR Tel: 01932 842254 Advert page 68

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STIPERSTONES Clappers Lane, Chobham GU24 8DD Tel: 01276 858440

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STOKEFIELD CARE HOME The Mount, St John’s Hill Road, Woking GU21 7RG Tel: 01483 761779

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SUNRISE OF VIRGINIA WATER Christchurch Road, Virginia Water GU25 4BE Tel: 01344 988317 Advert page 86

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TALL TREES Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446

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UPALONG RESIDENTIAL HOME 16 Castle Road, Camberley GU15 2DS Tel: 01276 31356

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WEST HALL Parvis Road, West Byfleet KT14 6EY Tel: 01932 338000

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WESTLANDS West Hill Road, Woking GU22 7UL Tel: 01483 761067

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WHITEBOURNE Burleigh Road, Frimley GU16 7EP Tel: 01276 20723

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WOKING HOMES Oriental Road, Woking GU22 7BE Tel: 01483 763558

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Visit www.carechoices.co.uk for further assistance with your search for care

Questions on elderly care in Surrey? We can help Getting to know our elderly care support line. When you’re considering care for your loved one, speaking to us can really help to put your mind at ease. Whether it’s advice on choosing the right care, or understanding how to pay for care – our team of elderly care advisers are here to guide you through your options.

To talk to an elderly care adviser: Call

0333 220 4922 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

KINGSBURY COURT 5 Star Luxury Care Home

Now Open! Guildford Road, Bisley, Surrey GU24 9AB Tel: 01483 494186 kingsbury.court@mmcg.co.uk www.mmcgcarehomes.co.uk

Come along for a viewing and meet the team Grange_1/5 12/09/2012 09:11 Page 1 Residential Care Dementia Care Respite Care Day Care

THE GRANGE RETIREMENT HOME CARE HOME FOR NURSING & DEMENTIA

At The Grange we cater for elderly people with varying levels of dependency who are looked after by our dedicated and friendly team of staff. We feel it is important to provide a service which promotes security, independence and a family atmosphere. Residents have their own en-suite bed-sitting room where they may have small items of their own furniture if they wish and where they can receive visits from family and friends. Established since 1965 • Experienced & Qualified Staff • Rated excellent by CQC • 2 Passenger Lifts • 62 Full En-Suite Rooms • Landscaped Gardens Ruxbury Road, Chertsey, Surrey KT16 9EP Tel: 01932 562361 Email: info@thegrangechertsey.co.uk Website: www.thegrangechertsey.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 72

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey care homes with nursing ABBEY CHASE NURSING HOME Bridge Road, Chertsey KT16 8JW Tel: 01932 568090 Advert page 68

AVENS COURT NURSING HOME Broomcroft Drive, Pyrford, Woking GU22 8NS OP D PD MH SI Tel: 01932 346237 BAGSHOT PARK CARE CENTRE 28-32 London Road, Bagshot GU19 5HN OP PD LDA MH SI YA AD Tel: 01276 450800 Advert inside front cover BEAUMONT LODGE NURSING HOME 19-21 Heatherley Road, Camberley GU15 3LX Tel: 01276 23758

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BERNARD SUNLEY NURSING & DEMENTIA CARE HOME, THE College Road, Maybury, Woking GU22 8BT Tel: 01483 764300

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CEDAR LODGE NURSING HOME St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 837019

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COLLINGWOOD GRANGE CARE CENTRE Portsmouth Road, Camberley GU15 1LD Tel: 01276 819282 Advert page 72 CORRINA LODGE 79 The Avenue, Camberley GU15 3NQ Tel: 01276 862830 Advert page 96

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COXHILL MANOR NURSING AND RESIDENTIAL HOME Station Road, Chobham, Woking GU24 8AU OP D Tel: 01276 858926 CRANN MOR NURSING HOME 151 Old Woking Road, Woking GU22 8PD Tel: 01932 344090 FERMOYLE HOUSE NURSING HOME 121-125 Church Road, Addlestone KT15 1SH Tel: 01932 849023 GRANGE, THE High Street, Old Woking GU22 8LB Tel: 01483 757572

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HOLLY LODGE NURSING HOME St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 833080

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KETTLEWELL HOUSE NURSING HOME Kettlewell Hill, Chobham Road, Woking GU21 4HX Tel: 01483 221900 Advert page 68

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KINGS LODGE CARE CENTRE The Pavillions, Byfleet, West Byfleet KT14 7BQ Tel: 01932 358700 Advert inside front cover KINGSBURY COURT Guildford Road, Bisley, Woking, Surrey GU24 9AB Tel: 01483 494186 Advert page 72

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KINGSCLEAR NURSING AND RESIDENTIAL HOME Park Road, Camberley GU15 2LN Tel: 01276 212111 OP D KINGSMEAD HOUSE CARE HOME 156 Mytchett Road, Mytchett, Camberley, Surrey GU16 6AE Tel: 01252 549339 OP PD MH SI YA MERLEWOOD Hollow Lane, Callow Hill, Virginia Water GU25 4LR Tel: 01344 845314

MOORLANDS NURSING HOME Macdonald Road, Lightwater GU18 5US Tel: 01276 473140

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OAKCROFT HOUSE NURSING HOME Oakcroft Road, West Byfleet KT14 6JG Tel: 01932 807666 Advert page 72

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PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME Stafford Lake, Knaphill, Woking GU21 2SJ Tel: 01483 488917 Advert page 46

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RODWELL FARM NURSING HOME Brox Lane, Row Town, Addlestone KT15 1HH Tel: 01932 853371 Advert page 52 & 70 OP D PD YA

GRANGE RETIREMENT HOME, THE Ruxbury Road, St Ann’s Hill, Chertsey KT16 9EP OP D PD SI Tel: 01932 562361 Advert page 72

SUNRISE OF BAGSHOT 14-16 London Road, Bagshot GU19 5HN Tel: 01276 818077 Advert page 86

GRANGE ROAD, 22 New Haw, Addlestone KT15 3RQ Tel: 01932 344940

THROWLEIGH LODGE Ridgeway, Horsell, Woking GU21 4QR Tel: 01483 769228 OP D PD LDA MH SI YA

Service User Bands

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Visit www.carechoices.co.uk for further assistance with your search for care

Experience the difference at our brighterkind care homes. Everything we do at brighterkind is designed to make every day the best it can be. We are very proud of our Surrey homes and the pathway of care we provide: residential, nursing and respite care. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com Kingston Jemmett Close Coombe Road Kingston-uponThames KT2 7AJ 02085 470 498

Emb erbroo k 16 Raphael Drive Thames Ditton KT7 0BL 02083 983 300

C ossins House* 1 Downside Road Downside Cobham KT11 3LZ 01932 862 038

* Co ming so on to brighterkind

ROYAL CAMBRIDGE HOME

Treating residents with dignity and respect according to their individual needs and wishes, the Royal Cambridge Home offers a high standard of care, comfort, security and support in beautiful surroundings. Respite Care is also available.

For further details contact:-

The Manager

ROYAL CAMBRIDGE HOME CARING SINCE 1851

82-84 Hurst Road, East Molesey KT8 9AH • Telephone: 0208 979 3788 Email: rch@royalcambridgehome.org • www.royalcambridgehome.org

Nursing

Residential

Dementia

Pax Hill Care Home A home that provides the highest level of care, stunning accommodation with beautiful views and excellent facilities. ■ 24-hour care and registered nurses ■ Luxury bedrooms with en-suite wet rooms ■ Personalised activity programmes ■ Separate care environments and a continuity of care for changing needs ■ Great food and choices ■ Respite care from a few days to a few weeks ■ Visiting chiropodist, hairdresser, dentist and physiotherapist ■ Excellent medical care with weekly visits from GP

01420 525882 | www.paxhill.co.uk Bentley, Farnham, Surrey GU10 5NG

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North East Surrey North East Surrey care homes

Surrey County Council Care Home

ALBERT RESIDENTIAL HOME 40 The Warren, Worcester Park KT4 7DL Tel: 0208 337 2265 APPLEBY HOUSE Longmead Road, Epsom KT19 9RX Tel: 01372 739933

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BANSTEAD ROAD - CARE HOME 17 Banstead Road, Ewell KT17 3EZ Tel: 0208 786 7718

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BEECH LODGE - THAMES DITTON 95 Thorkhill Road, Thames Ditton KT7 0UW Tel: 0208 398 5584

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BERRYSCROFT ROAD, 29 (BRAND HOMES LIMITED) Staines TW18 1ND Tel: 01784 459404 LDA BERRYSCROFT ROAD, 55 (BRAND HOMES LIMITED) Staines TW18 1ND Tel: 01784 459404 LDA BURGH HEATH LODGE 33 Burgh Heath Road, Epsom KT17 4LP Tel: 01372 741025

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CEDARS CARE HOME, THE 16 Fordbridge Road, Ashford TW15 2SG Tel: 01784 242356

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COPPERFIELD HOUSE 13 Worple Road, Epsom KT18 5EP Tel: 01372 726725

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COSSINS HOUSE CARE HOME 1 Downside Road, Downside, Cobham KT11 3LZ Tel: 01932 862038 Advert page 74 COVEHAM Anyards Road, Cobham KT11 2LJ Tel: 01932 794600 ECHELFORDE College Way, Ashford TW15 2XG Tel: 01784 255225 EPSOM LODGE 1 Burgh Heath Road, Epsom KT17 4LW Tel: 01372 724722 FIR TREES HOUSE 283 Fir Tree Road, Epsom KT17 3LF Tel: 01737 361306 Service User Bands

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Advertisers are highlighted

FIRLAWN 402 Chessington Road, Epsom KT19 9EG Tel: 0208 786 0514

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FORDBRIDGE ROAD, 50 (DIMENSIONS) Ashford TW15 2SP Tel: 01784 421223 GIBRALTAR CRESCENT, 36A (RNID ACTION ON HEARING LOSS) Epsom KT19 9BT Tel: 0208 393 0865

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GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines TW18 1SB Tel: 01784 451643

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GLENDALE Ambleside Avenue, Walton-on-Thames KT12 3LW Tel: 01932 251980

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GLOUCESTER CRESCENT, 65 (DIMENSIONS) Staines TW18 1PN Tel: 01784 421407

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GOLDEN HOURS FELLOWSHIP LIMITED The Elders, Epsom Road, Ewell, Surrey KT17 1JT Tel: 0208 393 9757

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GRACE LODGE 4 Manor Road South, Hinchley Wood, Esher KT10 0QL Tel: 0208 398 1437 OP GREENS, THE 388 Chessington Road, West Ewell, Epsom KT19 9EG Tel: 0208 393 2450 GREENWAYS 3 Grove Road, Epsom KT17 4DE Tel: 01372 727323 HEATH LODGE CARE HOME St Georges Avenue, Weybridge KT13 0DA Tel: 01932 854680

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HEATHCOTE ROAD, 17 (CARE MANAGEMENT GROUP) Epsom KT18 5DX Tel: 01372 744150

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HILLBROW RESIDENTIAL HOME 18 Mill Road, Epsom KT17 4AR Tel: 01372 720633

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Visit www.carechoices.co.uk for further assistance with your search for care

North East Surrey care homes continued

Surrey County Council Care Home

HILLCROFT St Ebba’s, Hook Road, Epsom KT19 8QJ Tel: 01372 203020 OP PD LDA MH SI YA

LINWOOD 9 Mercer Close, Thames Ditton KT7 0BS Tel: 0208 335 6800

HOMELEA 68 Worple Road, Epsom KT18 7AG Tel: 01372 740730

LONDON CARE PARTNERSHIP LIMITED - SCHOOL HOUSE School Walk, Sunbury On Thames, Middlesex TW16 6RB Tel: 01932 780181 LDA YA

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HUNTLEY CLOSE, 7 (DIMENSIONS) Stanwell, Staines TW19 7DD Tel: 01784 254322

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JASMINE HOUSE 4 Ethel Bailey Close, Epsom, Surrey KT19 8NQ Tel: 01372 724682 OP PD LDA KINGSCROFT Kingscroft, Worple Road, Staines-Upon-Thames TW18 1ED Tel: 0300 555 5222 LDA YA LANGDOWN HOUSE 1-4 Yeend Close, West Molesey KT8 2NY Tel: 0208 979 4561

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LIMES RESIDENTIAL CARE HOME, THE 11a Station Crescent, Ashford TW15 3JJ Tel: 01784 240114 LINDEN HOUSE 9 College Road, Epsom KT17 4HF Tel: 01372 721447

Acacia Lodge

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Acacia Lodge is set in a quiet residential area in the town of Staines, in Surrey. The Home is committed to providing quality nursing care in a pleasant, safe and homely atmosphere.

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LONGDOWN ROAD, 9 (CARE MANAGEMENT GROUP) Epsom KT17 3PT LDA Tel: 01372 748153 MALMESBURY HOUSE 18 Beauchamp Road, East Molesey KT8 0PA OP D PD MH SI Tel: 0208 783 0444 MANOR GREEN ROAD, 62 (CARE MANAGEMENT GROUP) Epsom KT19 8RN LDA Tel: 01372 726131 MAYFIELD HOUSE RESIDENTIAL HOME 29 Mayfield Road, Hersham, Walton-on-Thames KT12 5PL Tel: 01932 229390 MEADOWSIDE Knowle Park Avenue, Staines TW18 1AN Tel: 01784 455097

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MOOR HOUSE RESIDENTIAL CARE HOME Vicarage Road, Staines TW18 4YG Tel: 01784 453749

NORTHCROFT ROAD, 24 West Ewell, Epsom KT19 9TA Tel: 0208 394 2119

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Please contact the Manager on 01784 452855 or email enquiries@acacia-lodge.co.uk to arrange a visit.

OAK HOUSE CARE HOME Oak House, 19 Queens Road, Weybridge KT13 9UE Tel: 01932 849844

Rookery Road • Staines Middlesex • TW18 1BT Telephone: 01784 452855

OAKLAWN 400 Chessington Road, Epsom KT19 9EG Tel: 0208 394 1471

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Whiteley Village Care Centre hiteley Village 01932 857821 www.whiteleyvillage.org.uk

Service User Bands

The best possible care... In Whiteley Village’s Care Centre, our highly trained, award-winning nurses and care staff meet the individual needs and choices of our residents from residential care, through to nursing, respite and end-of-life care, in a safe and peaceful environment. Reg Charity No. 1103056

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North East Surrey care homes continued

Surrey County Council Care Home

OAKLEY HOUSE Hampton Court Way, Thames Ditton KT7 0LP Tel: 0203 258 2052 PD LDA MH YA ORCHARD HOUSE 7 Green Lane, Redhill RH1 2DG Tel: 01737 771 884

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PINES, THE 6 Windsor Walk, Weybridge KT13 9AP Tel: 01932 842954 OP D PD LDA SI YA RODNEY HOUSE Rodney Road, Walton-on-Thames KT12 3LE Tel: 01932 241219 ROWLAND HOUSE CARE HOME 1a Lime Tree Avenue, Thames Ditton KT7 0NY Tel: 0208 972 9143 ROYAL CAMBRIDGE HOME 82-84 Hurst Road, East Molesey KT8 9AH Tel: 0208 979 3788 Advert page 74 SAPLING 372 Chessington Road, Epsom KT19 9EG Tel: 0208 393 9041 SHERWOOD HOUSE 40 Severn Drive, Walton-on-Thames KT12 3BH Tel: 0203 328 0251 SHIELING, THE St. Ebba’s, Hook Road, Epsom KT19 8QJ Tel: 01372 203014 SILVERMERE CARE HOME Redhill Road, Cobham KT11 1EF Tel: 01932 576650 Advert page 52

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North East Surrey care homes with nursing ACACIA LODGE Rookery Road, Staines, Middlesex TW18 1BT Tel: 01784 452855 Advert page 76 ARBROOK HOUSE NURSING HOME 36 Copsem Lane, Esher KT10 9HE Tel: 01372 889692 Advert page 72 ASHFORD HOUSE Long Lane, Stanwell TW19 7AZ Tel: 01784 862357 Advert page 96

ST ANTHONY’S CARE HOME 7a Rosebery Road, Langley Vale, Epsom Downs, Epsom KT18 6AF D LDA Tel: 01372 278542 SUMMERS, THE Yeend Close, West Molesey, Surrey KT8 2NY Tel: 0208 941 3532 Advert inside front cover

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SUNDIAL HOUSE Orchard Lane, East Molesey KT8 0BN Tel: 0208 398 8620

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SUNRISE OF ESHER 42 Copsem Lane, Esher KT10 9HJ Tel: 01372 887944 Advert page 86

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SUNRISE OF WEYBRIDGE Ellesmere Road, Weybridge KT13 0HY Tel: 01932 807242 Advert page 86

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SWALLOWFIELDS CARE CENTRE 45 Alexandra Road, Epsom KT17 4DB Tel: 01372 745903

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THAMES SIDE Beldham Gardens, West Molesey KT8 1TF Tel: 0208 939 3850 TIGH GRIANAN Chesterfield Road, Epsom KT19 9QP Tel: 0208 786 7201 TILTWOOD Hogshill Lane, Cobham KT11 2AQ Tel: 01932 866498

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WILLOWMEAD RESIDENTIAL HOME LTD 1 Willowmead, Summer Road, East Molesey KT8 9LR Tel: 0208 873 0217

Advertisers are highlighted

CLARE HOUSE NURSING HOME 36 Hersham Road, Walton-On-Thames KT12 1JJ Tel: 01932 808972 Advert page 72

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CHURCH VIEW CARE HOME Falcon Drive, Stanwell TW19 7EU Tel: 01784 248610 Advert page 78

ASHTON LODGE NURSING HOME Spelthorne Grove, Sunbury-On-Thames TW16 7DA Tel: 01932 761761 Advert inside back cover OP D PD SI Service User Bands

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EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton KT7 0BL OP D PD MH YA Tel: 0208 398 3300 Advert page 74 EPSOM BEAUMONT 20-22 Church Street, Epsom KT17 4QB Tel: 01372 541401 Advert page 96

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

North East Surrey care homes with nursing continued GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines TW18 1SB Tel: 01784 451643

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HENDFORD NURSING HOME Howell Hill Grove, East Ewell, Epsom KT17 3ER Tel: 0208 393 7891 LEIGHTON HOUSE 59 Burgh Heath Road, Epsom KT17 4NB Tel: 01372 720908

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NORFOLK HOUSE 39 Portmore Park Road, Weybridge KT13 8HQ Tel: 01932 820300 OP D PD LDA MH YA PRIORY COURT CARE HOME Old Schools Lane, Ewell Village, Epsom KT17 1TJ Tel: 0208 393 0137 OP D PD ROSEBERY MANOR 458 Reigate Road, Epsom, Surrey KT18 5XA Tel: 01372 887249 SPRINGFIELD HOUSE 6 Stoke Road, Cobham KT11 3AS Tel: 01932 862580 Advert below ST GEORGE’S NURSING HOME 5 Byfleet Road, Cobham KT11 1DS Tel: 01932 808969 Advert page 72

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SUNBURY NURSING HOMES Thames Street, Sunbury-On-Thames TW16 6AJ Tel: 01932 785414

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SUTTON LODGE NURSING HOME 87 Oatlands Drive, Weybridge KT13 9LN Tel: 01932 808971 Advert page 72

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UPPER HALLIFORD NURSING HOME Charlton Lane, Upper Halliford Village, Near Shepperton, Middlesex TW17 8QN OP D Tel: 01932 732600 WESLEY LODGE 2 Waverley Close, Off Approach Road, West Molesey KT8 2NP Tel: 0208 941 8826

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WHITE GATES CARE CENTRE Condor Road, Laleham, Staines TW18 1UG Tel: 01784 441287 Advert inside front cover OP D PD SI

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WHITELEY VILLAGE Octagon Road, Whiteley Village, Walton-On-Thames KT12 4EH Tel: 01932 857821 Advert page 76

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WINGHAM COURT CARE CENTRE Oaken Lane, Claygate KT10 0RQ Tel: 01372 889657 Advert page 72

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A small, independent, family run home with a long standing, dedicated staff. Providing the very best individual nursing service through our well established team and by recognising our individual residents’ wish for comfort, security, independence, dignity and freedom of choice.

6 Stoke Road, Cobham, Surrey KT11 3AS Tel: 01932 862580 Email: springfield@springfieldhousecobham.co.uk www.springfieldhousecobham.co.uk

Church View Care Home

A home away from home in the peaceful village of Stanwell. A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia. • Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualified Staff

Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: info@churchviewcarehome.co.uk Web: www.churchviewcarehome.co.uk

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey South West Surrey care homes ABBEYWOOD Wharf Road, Ash Vale GU12 5AX Tel: 01252 317132 ABBOTSWOOD, 33 (THE FOUR SEASONS TRUST LIMITED) Guildford GU1 1UZ Tel: 01483 440352 AEOLIAN HOUSE 127 Horsham Road, Cranleigh GU6 8DZ Tel: 01483 276561 ALBURY CARE HOMES LIMITED 6 Albury Road, Guildford GU1 2BT Tel: 01483 573847 ASH STREET, 4A (DIMENSIONS) Ash, Aldershot GU12 6LT Tel: 01252 350582 ASH STREET, 149 (DIMENSIONS) Ash, Aldershot GU12 6LJ Tel: 01252 330529 ASHBOURNE COURT CARE HOME Ashbourne Close, Ash, Aldershot GU12 6AG Tel: 01252 326769

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ASHLEY HOUSE Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN OP D PD Tel: 01483 561406 BEECHWOOD High Pitfold, Hindhead GU26 6BN Tel: 01428 608124

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BELLS PIECE - CARE HOME LEARNING DISABILITIES Hale Road, Farnham GU9 9RL LDA YA Tel: 01252 715138 BRIDGE HOUSE CARE HOME Farnham Road, Elstead GU8 6DB Tel: 01252 703035

BROADWATER LODGE Summers Road, Farncombe, Godalming GU7 3BF OP D PD LDA MH Tel: 01483 414186 BUNGALOW, THE Beech Lane, Normandy GU3 2JH Tel: 01483 810115 Service User Bands

CRAN DARA East Flexford Lane, Wanborough, Guildford, Surrey GU3 2JP Tel: 07739 963621 OP D PD LDA SI YA CEDARS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609374

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DENECROFT RESIDENTIAL HOME (SEEABILITY) Denecroft, 1 Denmark Road, Guildford GU1 4DA Tel: 01483 301315

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DOUGLAS CLOSE, 19 Jacobs Well, Guildford GU4 7PB Tel: 01483 537181

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EASTLAKE Nightingale Road, Godalming GU7 3AG Tel: 01483 413520 FELBURY HOUSE Felday Road, Holmbury St Mary, Guildford RH5 6NL Tel: 01306 730084

FENTON LODGE Hazel Road, Ash Green, Aldershot GU12 6HP Tel: 01252 317211 FIRGROVE HILL, 29 (ROYAL MENCAP SOCIETY) Farnham GU9 8LN Tel: 01252 721580

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71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB

Grace House aims to provide a high standard of 24 hour individualised residential care and endeavours to promote independence in a homely atmosphere. With 21 beds, Grace House can cater for people suffering with Dementia.

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Visit www.carechoices.co.uk for further assistance with your search for care

South West Surrey care homes continued

Surrey County Council Care Home

GRACE HOUSE CARE HOME LTD 71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01252 726406 Advert page 79 OP D

MIDDLEFIELD CLOSE, 1 (DIMENSIONS) Farnham GU9 8RS Tel: 01252 718479

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HAVEN HOUSE 44 Kings Road, Haslemere GU27 2QG Tel: 01428 661440

OLD HALL, THE Send Marsh Road, Send, Woking GU23 7DJ Tel: 01483 211674

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Advertisers are highlighted

KATHRYN’S HOUSE 43-49 Farnham Road, Guildford GU2 4JN Tel: 01483 560070 Advert page 50 OP D PD MH SI YA

PILGRIM WOOD RESIDENTIAL HOME Sandy Lane, Guildford GU3 1HF Tel: 01483 573111 Advert below

LIMEGROVE St Martin’s Close, East Horsley KT24 6SU Tel: 01483 280690

PINES, THE (HINDHEAD) Churt Road, Hindhead GU26 6NL Tel: 01428 601075

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LODGE, THE Farnham GU9 9RE Tel: 01252 717021 MALLOW CRESCENT 25-30 Mallow Crescent, Guildford GU4 7BU Tel: 01483 455879 MEATH EPILEPSY TRUST Westbrook Road, Godalming GU7 2QH Tel: 01483 415095

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PRIMROSE HOUSE RESIDENTIAL HOME Perry Hill, Worplesdon, Guildford GU3 3RF Tel: 01483 232628

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REDCOT RESIDENTIAL CARE HOME Three Gates Lane, Haslemere GU27 2LL Tel: 01428 644637

Under the guidance of the manager, staff give 24 hour personal and social care aiming to provide peace and contentment in a relaxed homely atmosphere.

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PYMHURST 11 Semaphore Road, Guildford GU1 3PS Tel: 01483 573318

Registered for 35 residents, Pilgrim Wood is located in an elevated position overlooking the North Downs Way. We offer high standards of service and accommodation for the elderly.

Service User Bands

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Tel: 01483 573111 Fax: 01483 563522 E: pilgrimwood@goldenagehealthcare.co.uk

www.pilgrimwood.co.uk

Sandy Lane, Guildford, Surrey GU3 1HF

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey care homes continued RIDGWAY COURT 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921 RIVERSWEY Newark Lane, Ripley, Guildford GU23 6DL Tel: 01483 224099

Advertisers are highlighted

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SHANDON White Lane, Ash Green, Aldershot GU12 6HN OP D PD LDA Tel: 01252 312801 SHANNON COURT Portsmouth Road, Hindhead GU26 6DA Tel: 01428 604833 SHOTTERMILL HOUSE (PILGRIM HOMES) Liphook Road, Haslemere GU27 1NX Tel: 0300 303 1475 SPRINGKELL HOUSE CARE HOME Wood Road, Hindhead GU26 6PT Tel: 01428 605509 Advert page 82

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STONEPIT CLOSE, 42-44 42-44 Stonepit Clsoe, Godalming GU7 2LS

SURREY HEIGHTS & HILLS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682734 Advert inside front cover OP D PD SI VALE ROAD, 15A (UNITED RESPONSE) Aldershot GU12 5HH Tel: 01252 334880

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WEY VALLEY HOUSE Mike Hawthorn Drive, Farnham GU9 7UQ Tel: 01252 712021

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WHITMORE VALE HOUSE Churt Road, Hindhead GU26 6NL Tel: 01428 604477

ASHLEY PARK NURSING HOME The Street, West Clandon, Guildford GU4 7SU Tel: 01483 610818 Advert page 72 ASHTON MANOR NURSING HOME Beales Lane, Farnham GU10 4PY Tel: 01252 722967 Advert page 82 BIRTLEY HOUSE NURSING HOME Birtley House, Bramley, Guildford GU5 0LB Tel: 01483 892055 Advert page 82 BROWNSCOMBE HOUSE NURSING AND RESIDENTIAL HOME Hindhead Road, Haslemere GU27 3PL Tel: 01428 643528 Advert inside front cover

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CEDAR COURT CARE HOME Essex Drive, Elmbridge Road, Cranleigh GU6 8TX Tel: 01483 342161 Advert page 82 OP D PD SI Service User Bands

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WOODLARKS CENTRE, THE Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01252 714041

South West Surrey care homes with nursing ANCHORSTONE NURSING HOME 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378

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Tel: 01483 861066

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CHESTNUT VIEW CARE HOME Lion Green, Haslemere GU27 1LD Tel: 01428 652622 CLAREMONT COURT Harts Gardens, Guildford GU2 9QA Tel: 0208 879 6567 Advert page 44 CLAVADEL,THE The Clavadel, 1 Pit Farm Road, Guildford, Surrey GU1 2JH Tel: 01483 211674

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CREST LODGE Churt Road, Hindhead GU26 6PS Tel: 01428 605577 Advert inside front cover OP MH YA AD DENE PLACE NURSING HOME Ripley Lane, West Horsley KT24 6JW Tel: 01483 610813 Advert page 72 EASTBURY MANOR NURSING HOME The Street, Compton, Guildford GU3 1EE Tel: 01483 610811 Advert page 72

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Visit www.carechoices.co.uk for further assistance with your search for care

Birtley House Nursing Home Family owned for over 80 years, Birtley House nestles within its own 48 acre estate and offers long term nursing care, respite, rehabilitation, end of life care and a day club. In addition, there are supported living apartments adjacent to the home.

“There is nowhere else I would rather be”

Birtley House, Bramley, Guildford, GU5 0LB 01483 892055 www.birtleyhouse.co.uk

Ashton Manor Farnham

Robertson NH Godalming

Springkell House Hindhead

Nursing Care for Alzheimer’s & Dementia

Nursing Care

Residential Care for Alzheimer’s & Dementia

Beales Lane, Wrecclesham, Farnham GU10 4PY

Priorsfield Road, Hurtmore, Godalming GU7 2RF

Wood Road, Hindhead GU26 6PT

01252 722967 www.ashtonmanor.co.uk info@ashtonmanor.co.uk

01483 421033 www.beritazcare.co.uk robertsonnh@beritazcare.co.uk

01428 605509 www.springkellcare.co.uk info@springkellcare.co.uk

We believe our clients deserve a quality lifestyle that respects their dignity and independence; their loved ones expect assurance and peace of mind. We provide these within a friendly yet professional, caring and secure environment. The dedicated management team and well trained staff are always available to offer help and support in our homes specialising in the care of those with dementia and Alzheimer’s. The individual reputation each of these homes enjoys is a reflection on the dedication, ability and professionalism of the well motivated staff.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey care homes with nursing continued GRANGE, THE 99 Westfield Road, Woking GU22 9AX Tel: 01483 751642 HATCH MILL Mike Hawthorn Drive, Farnham GU9 7UH Tel: 01252 899000

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SPRINGFIELD MANOR NURSING HOME Hogs Back, Puttenham, Guildford GU3 1AQ Tel: 01483 810177

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ST CATHERINE’S MANOR Old Portsmouth Road, Artington, Guildford GU3 1LJ Tel: 01483 531181 Advert inside front cover OP D SI

HUNTINGTON HOUSE AND LANGHAM COURT Huntington House Drive, Hindhead GU26 6BG Tel: 01428 604600 HYDON HILL - CARE HOME WITH NURSING PHYSICAL DISABILITIES Clock Barn Lane, Godalming GU8 4BA Tel: 01483 860516 JUBILEE HOUSE Pound Lane, Godalming GU7 1BX Tel: 01483 420400

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KNOWLE PARK NURSING HOME Knowle Lane, Cranleigh GU6 8JL Tel: 01483 275432 MANORMEAD CARE HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 602502

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MELBRECK Tilford Road, Rushmoor, Farnham GU10 2ED Tel: 01252 793474 PD LDA SI YA MOORHOUSE NURSING HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 604381

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SUNRISE OF GUILDFORD Astolat Way, Peasmarsh GU3 1NE Tel: 01483 378346 Advert page 86

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SURREY HILLS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682346 TILFORD PARK NURSING HOME Grange Road, Tilford GU10 2DG Tel: 01252 792543

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WAVERLEY GRANGE NURSING AND RESIDENTIAL HOME 43 Waverley Lane, Farnham, Surrey GU9 8BH Tel: 01252 757633 Advert page 72 OP WISPERS PARK CARE VILLAGE Wispers Lane, Haslemere GU27 1AD Tel: 01428 744000

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WORPLESDON VIEW Worplesdon Road, Guildford GU3 3LQ Tel: 01483 698757 Advert page 96

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OLD RECTORY, THE The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195

PUTTENHAM HILL HOUSE Puttenham, Off Hogs Back, Guildford GU3 1AH Tel: 01483 610846 Advert page 72

QUEEN ELIZABETH PARK 1-72 Hallowes Close, Guildford GU2 9LL Tel: 0208 879 6567 Advert page 44

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ROBERTSON NURSING HOME Priorsfield Road, Hurtmore, Godalming GU7 2RF Tel: 01483 421033 Advert page 82

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SIGNATURE MOORLANDS LODGE CARE HOME Portsmouth Road, Hindhead GU26 6TJ Tel: 01428 605396 OP PD SI YA Service User Bands

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St James’ Church, Shere

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

RESIDENTIAL CARE IN REIGATE, SURREY

DISCERNING RETIREMENT IN ELEGANT SURROundings RESIDENTIAL CARE Your care is our total priority with our fully professional staff available 24 hours a day to assist you throughout your stay in our residential care home – delivering individually tailored care.

HOME FROM HOME • Long term residential care • Short term holiday stays • Tranquil garden • Ensuite rooms with TV point • Home cooked meals • Organised activities

CONTACT US If you would like to know more, please contact us – or you are welcome to drop in and we would be delighted to show you around.

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Call 01737 YA 222042 for more details MH Mental health SI Sensory impairment Younger adults AD People who misuse alcohol and drugs

Alvington House, 59 Wray Park Road, Reigate, Surrey, RH2 0EQ This Directory’s helpline 0800 389 2077 – information on choosing and paying for care www.alvingtonhouse.co.uk

Alvington A4 Ad JUNE 2015-1.indd 1

16/07/2015 10:32

South East Surrey South East Surrey care homes

Surrey County Council Care Home

ALEXANDER LODGE 41 Skinners Lane, Ashtead KT21 2NN Tel: 01372 276052

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ALEXANDRA HOUSE - OXTED 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL Tel: 01883 380739 OP D PD LDA YA ALVINGTON HOUSE RETIREMENT HOME 59 Wray Park Road, Reigate RH2 0EQ Tel: 01737 222042 Advert page 84 AMBLESIDE LODGE - REDHILL 25 Brighton Road, Salfords Redhill RH1 5DA Tel: 01293 781418 ARUNDEL HOUSE 34 Garratts Lane, Banstead SM7 2EB Tel: 01737 737290 ASHCROFT CARE HOME 1 Wiggie Lane, Redhill RH1 2HJ Tel: 01737 789656 ASHLEIGH HOUSE 39 Redstone Hill, Redhill RH1 4BG Tel: 01737 761904

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BRIAR HOUSE 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497

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BRIGHTON ROAD, 64 (AVENUES SOUTH EAST) Horley RH6 7HT Tel: 0208 308 2900

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BURNTWOOD LODGE 84 Burntwood Lane, Caterham CR3 6TA OP D PD LDA SI YA Tel: 01883 818085 CAVENDISH 10 Cavendish Road, Redhill RH1 4AE Tel: 01737 760849

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CAVENDISH HOUSE 4 Saxbys Lane, Lingfield RH7 6DN Tel: 01342 833297

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CEDAR LODGE Chapel Road, Charlwood RH6 0DA Tel: 01293 826200

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CEDARWOOD LODGE 9 Chipstead Close, Redhill RH1 6DU Tel: 01737 277726

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CHALKMEAD RESOURCE CENTRE Deans Road, Merstham RH1 3HE Tel: 01737 644831

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CHAMPIONS PLACE Kent Hatch Road, Limpsfield Chart, Oxted RH8 0TA OP LDA YA Tel: 01883 722006

BELLSGROVE CARE HOME 250 Cobham Road, Fetcham, Leatherhead KT22 9JF Tel: 01372 379596 OP D Service User Bands

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BRANSFIELD MANOR CARE HOME Church Lane, Godstone RH9 8BW Tel: 01883 742927

BARNETT WOOD LANE CARE HOME LEARNING DISABILITIES 108 Barnett, Wood Lane, Ashtead KT21 2LS Tel: 01372 206231 LDA YA

BEECHES, THE Forty Foot Road, Leatherhead KT22 8RZ Tel: 01372 227540

BRACKEN LODGE 155-157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066

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ASHTEAD HOUSE 153 Barnett Wood Lane, Ashtead KT21 2LR Tel: 01372 810330 OP PD LDA YA

BARNFIELD 24 Upfield, Horley RH6 7LA Tel: 01293 786798

BLANFORD ROAD, 33 (PROSPECT HOUSING AND SUPPORT SERVICES) Reigate RH2 7DP LDA Tel: 01737 243818

BRAMLEY HOUSE RESIDENTIAL HOME Westcott Street, Westcott, Dorking RH4 3NX Tel: 01306 740003

ASHTEAD COTTAGE 165 Barnett Wood Lane, Ashtead KT21 2LP Tel: 01372 271792 OP PD LDA MH YA

BARN HOUSE, THE Quality Street, Merstham, Redhill RH1 3BB Tel: 01737 643273

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CHART LANE, 56 (ROYAL MENCAP SOCIETY) Reigate RH2 7DZ Tel: 01737 224592

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 10:32

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Make a fresh start with Sunrise Sunrise is a place unlike any other. We take the time to truly understand your needs, creating a personalised care programme completely focused on you.

A Snapshot of Sunrise • High quality, personalised care 24/7 • Beautiful interiors and landscaped gardens

Your independence, dignity and freedom always come first. Whether it’s round-the-clock care, our groundbreaking Reminiscence neighbourhood offering safe, supportive dementia care, or just the comfort of knowing someone is always on hand, our unique communities are changing the way people think about senior living.

• Restaurant-style dining three times a day

Against the backdrop of our beautiful, homelike setting, you’ll find everything you need to live the lifestyle you want - including five inspiring daily activities all designed to help you keep active and make new friends.

• Expertly trained, compassionate staff

Please call us for more information or to arrange a visit, and discover the Sunrise difference for yourself.

Sunrise of Esher

Sunrise of Purley

01372 887 944

020 3627 6242

Sunrise of Bagshot

Sunrise of Guildford

01276 818 077

01483 378 346

Sunrise of Fleet

Sunrise of Banstead

01252 757 505

01737 887 496

Sunrise of Weybridge

Sunrise of Virginia Water

01932 807 242

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ADV_TK_2015_CareChoicesSurrey_02.indd 1

• Companion suites; move in with a partner, friend or relative

• Separate, specialist dementia care

sunrise-care.co.uk

01/07/2015 15:56

South East Surrey care homes continued CHELSHAM LODGE High Lane, 634 Limpsfield Road, Warlingham CR6 9DQ Tel: 07883 622168

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DUNGATE MANOR Flanchford Road, Reigate RH2 8QT Tel: 01737 244149 LDA

CHERRY LODGE REST HOME 75 Whyteleafe Road, Caterham CR3 5EJ Tel: 01883 341471

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CHIPPINGS 28 Russells Crescent, Horley RH6 7DN Tel: 01293 775350

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CHIPSTEAD LODGE RESIDENTIAL CARE HOME Hazelwood Lane, Chipstead, Coulson CR5 3QW Tel: 01737 553552 OP D PD LDA MH YA CLAREVILLE ROAD, 3 (THE REGARD PARTNERSHIP LIMITED) Caterham CR3 6LA Tel: 01883 340181 CLOCKHOUSE, THE (RNIB) 12 Shrewsbury Road, Redhill RH1 6BH Tel: 01737 773851 COBHAM ROAD, 60 Fetcham, Leatherhead KT22 9JS Tel: 01372 379623 COURTHILL CARE HOME 2 Court Road, Caterham CR3 5RD Tel: 01883 343850 COURTHILL HOUSE Court Hill, Chipstead CR5 3NQ Tel: 01737 557442 DALMUIR HOME 25 Gresham Road, Limpsfield, Oxted RH8 0BU Tel: 01883 715630 DAVID GRESHAM HOUSE 2 Oak Close, Oxted RH8 0BA Tel: 01883 715948 DERBY LODGE (SEEABILITY) 4 Wesley Road, Leatherhead KT22 8ET Tel: 01372 389411

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EAST SURREY CARERS SERVICES 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339

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ELIZABETH COURT Grenadier Place, Caterham CR3 5YJ Tel: 01883 331590

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EVERSFIELD 56 Reigate Road, Reigate RH2 0QR Tel: 01737 229899 Advert page 88

FENGATES ROAD, 1 (CARE MANAGEMENT GROUP) Redhill RH1 6AH Tel: 01737 778811 LDA FENGATES ROAD, 5 (CARE MANAGEMENT GROUP) Redhill RH1 6AH Tel: 01737 778858 LDA

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FIR TREE ROAD 40 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379242

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FIRCROFT HOME 114 Ladbroke Road, Redhill RH1 1LB Tel: 01737 773424

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DORANDENE - CARE HOME LEARNING DISABILITIES 42 Alma Road, Reigate RH2 0DN Tel: 01737 222009 LDA YA Service User Bands

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FLINT COTTAGE Kingsmill Lane, South Nutfield RH1 5NB Tel: 01293 826200

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FURZE HILL LODGE Furze Hill, Kingswood KT20 6EP Tel: 01737 362316 GLADSTONE HOUSE (RNIB) 24-26 St John’s Road, Redhill RH1 6HX Tel: 01737 779170

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GRANGE, THE Gloucester Lodge, Rectory Lane, Bookham KT23 4DZ Tel: 01372 452608 OP PD LDA SI YA GREEN ACRES 130 Nork Way, Banstead SM7 1HP Tel: 01737 351358

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GREENACRES The Horseshoe, Banstead SM7 2BQ Tel: 01737 858990

GREENWAYS Effingham Road, Copthorne, Crawley RH10 3HY Tel: 01342 529442 OP PD LDA SI YA

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 15:56

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South West Surrey care homes continued GROVELANDS FARMHOUSE Tandridge Hill Lane, Godstone RH9 8DD Tel: 01883 744128

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HARRIOTTS LANE 44a Harrots Lane, Ashtead KT21 2QB Tel: 01372 275970

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HAWTHORNS, THE (RNIB) 7-8 Hawthorn Way, Redhill RH1 4DG Tel: 01737 773640

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HEATHERCROFT (PROSPECT HOUSING AND SUPPORT SERVICES) 18 Wolverton Gardens, Horley RH6 7LX Tel: 01293 774813 HEATHERS, THE - CARE HOME LEARNING DISABILITIES 36 Green Lane, Lower Kingswood KT20 6TL Tel: 01737 833985

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Eversfield

Eversfield provides personal care in a homely atmosphere for 36 residents who require support and help with a range of aspects of daily living. All rooms are generously proportioned and have en-suite facilities. Located a short .distance from the centre of Reigate, Eversfield provides the highest standard of care and cuisine in elegant and comfortable surroundings. Please telephone 01737 229899 for further information.

Eversfield • 56 Reigate Road • Reigate • Surrey • RH2 0QR Email: eversfield@efhl.co.uk • www.efhl.co.uk Ridgegate_2/5 03/10/2013 16:25 Page 1

RIDGEGATE HOME*** ‘A Home With A Heart’ • Residential • Respite • Daycare History of Ridgegate Home

Facilities

Founded in 1946, Ridgegate Home is a private non-profit making residence for elderly people of reasonably good health who for various reasons are unable to maintain a home of their own. Ridgegate is registered with CQC and the Charity Commissioners and is run by a qualified manager supported by a Board of Governors who take an active part in the running of the home.

Aims of the home

To offer people in their retirement the opportunity to live in comfortable surroundings, in a relaxed and secure family environment, with the degree of care that is necessary to enhance the quality of life for the individual.

Accommodation

For 25 residents, all individual rooms on four levels, with a passenger lift to all floors including the garden level. Communal rooms add to the relaxed

Weekly hairdresser ... Regular chiropodist... Large gardens with summer house, pond and pergola... In-house entertainment... Social activities & outings arranged and encouraged ... Residents payphone... Disabled access... Inter-denominational services take place weekly in the home.

Doctor

atmosphere providing sunny and spacious sitting rooms for various activities. The home is fully central-heated and has a sophisticated automatic fire-alarm system, safety lighting with a nurse call bell system in all rooms. Double room with lounge and en-suite.

Meals

Good, wholesome, home-cooked meals from a choice of menus are served at small tables in the dining room.

Residents are welcome to continue in the care of their own General Practitioner or can change to the care of our local Practitioner.

Inclusive Fees

Services provided in inclusive fees cover: Your own private single bedroom... Choice of meals from a varied menu, catering for special diets... Communal remote control colour TV... 24 house care support... Personal laundry... Full programme of activities and trips... Weekly mobility exercises.

88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR

office@ridgegatehome.org.uk Tel 01737 242926

www.ridgegatehome.org.uk

Registered with Charity Commissioners No. 204859

Service User Bands

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes continued HEATHLANDS Chequers Lane, Walton-on-the-Hill KT20 7ST Tel: 01737 817882 HERONSWOOD RESIDENTIAL CARE HOME 51 Harestone Hill, Caterham CR3 6DX Tel: 01883 344645 HILLSIDE CARE HOME 259a Coulsdon Road, Caterham CR3 5QR Tel: 01883 341024 HOLKHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 789850 KENILWORTH 117 Balcombe Road, Horley RH6 9BG Tel: 0208 308 2900 KENILWORTH CARE HOME 74 Diceland Road, Banstead SM7 2ET Tel: 01737 361858

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KESWICK Eastwick Park Road, Great Bookham, Leatherhead KT23 3ND Tel: 01342 456134

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LA LUZ RESIDENTIAL HOME 4 High Street, Tadworth KT20 5SD Tel: 01737 813781

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LARCHWOOD CLOSE, 27 (ROYAL MENCAP SOCIETY) Banstead SM7 1HE Tel: 01737 370115 LDA

MANOR CRESCENT, 13 (NEW GENERATION CARE LIMITED) Byfleet KT14 7EN Tel: 01932 343799

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MANOR CRESCENT, 15 (NEW GENERATION CARE LIMITED) Byfleet, West Byfeet KT14 7EN Tel: 01932 343799

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MARTHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 826530

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MIDDLE WEST CARE HOME 1 Raleigh Drive, Smallfield, Horley RH6 9PD Tel: 01293 862620

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MILL GREEN Mill Lane, Felbridge, East Grinstead RH19 2PF Tel: 01293 826200

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MILLVIEW 38 The Street, Charlwood RH6 0DF Tel: 01293 862443

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NCYPE - COLLEGE RESIDENTIAL SERVICES LINGFIELD St Piers Lane, Lingfield RH7 6PW PD LDA SI YA Tel: 01342 832243 NOWER HOUSE Coldharbour Lane, Dorking RH4 3BL Tel: 01306 740076 Advert page 88

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NUTBUSH COTTAGE Bonehurst Road, Horley RH6 8PP OP D PD LDA MH SI YA AD Tel: 01293 823620

LONDON ROAD, 129 (PROSPECT HOUSING AND SUPPORT SERVICES) Redhill RH1 2JQ Tel: 01737 785400 LDA

OAKLEIGH Evelyn Gardens, Godstone RH9 8BD Tel: 01883 731000

LONGFORD 40 Massetts Road, Horley RH6 7DS Tel: 01293 430687

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OAKWOOD 13 Woodview Way, Caterham, Surrey CR3 5WP OP LDA YA Tel: 0300 555 5222

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OAKWOOD ROAD, 56 (THE AVENUES SOUTH EAST) Horley RH6 7BU LDA Tel: 0208 308 2900

LONGMEAD HOUSE 1 Buxton Lane, Caterham CR3 5HG Tel: 01883 340686 LUMLEY ROAD, 16 (ROYAL MENCAP SOCIETY) Horley RH6 7JL Tel: 01293 782238 MALVERN HOUSE 10 Ringley Avenue, Horley RH6 7HA Tel: 01293 826200 Service User Bands

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ORCHARD COURT East Grinstead Road, Lingfield RH7 6ET Tel: 01342 834444 ORMESBY HOUSE West Hill, Oxted RH8 9JB Tel: 01883 714757

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Visit www.carechoices.co.uk for further assistance with your search for care

Red TThe HE R ED House H OUSE

CARE HOME WITH NURSING The Red House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. The Red House is home for up to 25 residents in single rooms, some with en-suite facilities, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Victorian house. The owners and staff of The Red House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01372 274552 43 Skinners Lane, Ashtead, Surrey KT21 2NN This Directory’s helpline 0800 389 2077 – information on choosing and paying for care 90 Email: redhouse@redhouseashtead.co.uk • www.redhouseashtead.co.uk

South East Surrey care homes continued PANTILES CARE HOME LIMITED, THE 67 Harriotts Lane, Ashtead KT21 2QE Tel: 01372 275310 PARK HALL RESOURCE CENTRE 1 Park Hall Road, Reigate RH2 9LH Tel: 01737 224420 PARKLANDS 7 Eldersley Close, Redhill RH1 2AJ Tel: 01737 765179

Surrey County Council Care Home

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REDSTONE HOUSE 43 Redstone Hill, Redhill RH1 4BG Tel: 01737 762196

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REDSTONE HOUSE Kings Cross Lane, South Nutfield, Redhill RH1 5NY OP LDA SI YA Tel: 01737 823850

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PINEHURST REST HOME Zig-Zag Road, Mickleham, Dorking RH5 6BY Tel: 01306 889942

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PINES, THE 2 College Crescent, Redhill RH1 2HE Tel: 01737 277716

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POPLARS 87 Povey Cross Road, Horley RH6 0AE Tel: 01293 825154

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PRINSTED Oldfield Road, Horley RH6 7EP Tel: 01293 825400

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PRIORS MEAD CARE HOME 26 Blanford Road, Reigate RH2 7DR Tel: 01737 224334

PROSIGNIA LTD - 14 CHURCH LANE AVENUE The Bungalow, 14 Church Lane Avenue, Coulsdon CR5 3RT Tel: 01737 552391

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REIGATE ROAD, 69 (AVENUES SOUTH EAST) Hookwood, Horley RH6 0HL Tel: 0208 308 2900 RIDGEGATE HOME 88 Doods Road, Reigate RH2 0NR Tel: 01737 242926 Advert page 88 RIDGEMOUNT The Horseshoe, Banstead SM7 2BQ Tel: 01737 858950

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RIDGEWAY MANOR RESIDENTIAL CARE HOME Barrow Green Road, Oxted RH8 9NE OP D PD MH SI Tel: 01883 717055 ROSEACRE Holly Hill Drive, Banstead SM7 2BD Tel: 01737 356685

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ROSELAND Garratts Lane, Banstead SM7 2EQ Tel: 01737 355022

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ROSELEIGH 39 Ringley Avenue, Horley RH6 7EZ Tel: 01293 824233

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QUEEN ELIZABETH’S FOUNDATION DORINCOURT Oaklawn Road, Leatherhead KT22 0BT PD LDA SI YA Tel: 01372 841300

ROSETTA 2 Queens Park Road, Caterham CR3 5RB OP D PD LDA MH SI YA AD Tel: 01883 342454

RAINSCOMBE BUNGALOW Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 841501

ROWANS, THE 27 Tadworth Street, Tadworth KT20 5RJ Tel: 01737 817973

RAINSCOMBE HOUSE Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 844772

SHORT BREAKS BANSTEAD The Horseshoe, Wilmot way, Banstead, Surrey SM7 2BG PD LDA YA Tel: 07714 614465

RANMORE HOUSE 12 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379481

SHARDELOES (CARE MANAGEMENT GROUP) Ashtead Woods Road, Ashtead KT21 2EQ Tel: 01372 273228

REDEHALL COTTAGE 134 Redehall Road, Smallfield RH6 9RH Tel: 01293 826200 Service User Bands

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SHEILING, THE 81-83 Colman Way, Redhill RH1 2BB OP D PD LDA MH SI YA AD Tel: 01737 760336

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Wolfe House

Tel: 01883 716627 Wolf ’s Row, Limpsfield, Oxted, Surrey RH8 0EB

RESIDENTIAL REST HOME

• Excellent 24 hour care • Respite care • All good size single rooms • Small caring home registered for 13 residents • Visiting Physiotherapist, Chiropodist and Hairdresser Set on the edge of beautiful woodlands, Wolfe House offers personal care and attention to its residents. Recently refurbished it provides a “home from home” environment and a relaxing and peaceful atmosphere, and has a high reputation locally.

ggin & Bi y e l rom e to B

Hill

Clos

Outstanding care within an independent Home Maintaining the highest professional standards within a quiet, comfortable ‘Home from Home’ environment • 24 hour expert nursing care by qualified nurses • Long stay or respite care for seniors • Excellent home cooked menu

• Varied range of activities • Comfortable and friendly atmosphere • Personal service with family-run values

For further information call today on 01737 240563 or 242647

Broome 03/10/2013 16:34 Page Wray 1 or visitPark_2/5 www.wray-common.co.uk

Common Road I Reigate I Surrey I RH2 0ND

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views. Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Individualised 24 hour nursing by qualified and experienced staff A range of accommodation options available A selection of freshly prepared, home cooked meals catering for all dietary requirements Comprehensive activities and recreational programme with visitors always welcome Fees based on the type of accommodation and the level of care required by the individual

Please contact Head of Care / Mr & Mrs Choy on 01737 843333 to arrange an informal visit.

Tel: 01737 843333 Email: info@broome-park.co.uk Web: www.broome-park.co.uk

Station Road Betchworth Surrey RH3 7DF

Committed to caring

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes continued SHREWSBURY HOUSE Battlebridge Lane, Merstham RH1 3LH Tel: 01293 826200

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SHREWSBURY ROAD, 29/29A (PROSPECT HOUSING AND SUPPORT SERVICES) Redhill RH1 6BH Tel: 01737 778572 LDA SMALLBROOK CARE HOME Suffolk Close, Horley, Surrey RH6 7DU Tel: 01293 772576

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SOUTHLANDS REST HOME 7 Linkfield Lane, Redhill RH1 1JF Tel: 01737 769146 Advert page 50

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SPENCER WAY, 1A (AVENUES SOUTH EAST) Redhill RH1 5LF Tel: 0208 308 2900 SPRING PARK Camden Road, Lingfield RH7 6AF Tel: 01342 832583

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STANECROFT Spook Hill, North Holmwood, Dorking RH5 4EG Tel: 01306 876567 OP D PD LDA MH SUNRISE OF BANSTEAD Croydon Lane, Banstead SM7 3AG Tel: 01737 887496 Advert page 86 SURREY VIEWS (SEEABILITY) 2 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383005

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TANNERS FARM Tanners Farm, Balcombe Road, Horley, Surrey RH6 9EF Tel: 01293 776431 LDA YA THREEWAYS 5 Brighton Road, Salfords, Redhill RH1 5BS Tel: 01737 760561

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WESTHALL PARK, 4 (AVENUES SOUTH EAST) Warlingham CR6 9HS Tel: 0208 308 2900 WESTHAVEN 68 Blackborough Road, Reigate RH2 7BX Tel: 01737 221503

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WILLOWS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609851

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WILLOWS, THE (SEEABILITY) 1 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383286

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WOLFE HOUSE CARE HOME Wolf’s Row, Limpsfield, Oxted RH8 0EB Tel: 01883 716627 Advert page 92

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WOOD CLOSE 1 Wood Close, Horley RH1 5EE Tel: 01293 826200

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WOODCROFT 69 Lonesome Lane, Reigate RH2 7QT Tel: 01737 241821

WOODVIEW Coulsdon Road, Caterham CR3 5YA Tel: 01883 331309

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WHITEHATCH Oldfield Road, Horley RH6 7EP Tel: 01293 782123

UPFIELD, 1 Horley RH6 7JY Tel: 01293 782396

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WESTWINDS CARE HOME LEARNING DISABILITIES 48 West Street, Reigate RH2 9DB Tel: 01737 246551

TUSCANY HOUSE (CARE MANAGEMENT GROUP) 21a Horsham Road, Dorking, Surrey RH4 2JA Tel: 01306 888304 LDA

WALTON HEATH MANOR Hurst Drive, Walton-on-the-Hill KT20 7QT Tel: 01737 814010

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WESTHILL CARE HOME 39-41 Westway, Caterham CR3 5TQ Tel: 01883 341024

WOODLANDS RESIDENTIAL HOME (SEEABILITY) 42 Massetts Road, Horley RH6 7DS Tel: 01293 784235

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WRAY PARK CARE HOME 55 Alma Road, Reigate RH2 0DN Tel: 01737 242778

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Visit www.carechoices.co.uk for further assistance with your search for care

G lEbE H OUSE

CARE HOME WITH NURSING Glebe House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. Glebe House is home for up to 41 residents mainly in single rooms, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Georgian and Victorian house. The owners and staff of Glebe House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01883 344 434 Church Lane, Chaldon Nr Caterham, Surrey CR3 5AL Email: info@glebe-house.com • www.glebe-house.com 94 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Glebe House FP 12.08.14.indd 1

12/08/2014 15:32

South East Surrey care homes with nursing ACORN COURT CARE HOME The Kilns, Redhill RH1 2NX Tel: 0208 879 6567 Advert page 44

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COOMBE DINGLE NURSING HOME 14 Queens Park Road, Caterham CR3 5RB Tel: 01883 345993

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AMHERST HOUSE CARE HOME Amherst House, 287 Court Lodge Road, Horley RH6 8RG OP D PD SI YA Tel: 01293 223600

COPPICE LEA 151 Bletchingley Road, Merstham RH1 3QN Tel: 01737 645117

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ASHMOUNT Hook Road, Epsom KT19 8QJ Tel: 01372 203063

CRANMER COURT Farleigh Road, Farleigh Common, Warlingham CR6 9PE OP D Tel: 01883 627713

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BALLATER HOUSE 43 Hollymeoak Road, Chipstead, Coulsdon CR5 3QE LDA YA Tel: 01372 744900

CRISIS HOUSE Great Meadows, Redhill RH1 6JJ Tel: 01883 383838

BARN HOUSE, THE Quality Street, Merstham, Redhill RH1 3BB Tel: 01737 643273

DEEPDENE CARE CENTRE Hill View, Reigate Road, Dorking RH4 1SY Tel: 01306 732880

BEECHES BUNGALOW 3 Oak Road, Reigate RH2 0BP Tel: 0300 555 5222

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DERBY HOUSE Hook Road, Epsom KT19 8QJ Tel: 01372 203027

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BELVEDERE HOUSE Weston Acres, Woodmansterne Lane, Banstead SM7 3HB OP D PD SI Tel: 01737 360106

DOWNS COTTAGE CARE HOME (WITH NURSING) 183 Great Tattenhams, Epsom Downs, Epsom KT18 5RA OP D MH Tel: 01737 352632

BIRDSCROFT NURSING HOME 16 Highfields, Ashtead KT21 2NL Tel: 01372 274499

DOWNSVALE NURSING HOME 6 – 8 Pixham Lane, Dorking RH4 1PT Tel: 01306 887652

BOLTERS CORNER NURSING HOME Bolters Lane, Banstead SM7 2AB Tel: 01737 361409 BRAMBLES CARE CENTRE, THE Suffolk Close, Horley RH6 7DU Tel: 01293 771644

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EASTCROFT NURSING HOME 7 Woodmansterne Lane, Banstead SM7 3EX Tel: 01737 357962 ELMS NURSING HOME, THE Ranelagh Road, Redhill RH1 6YY Tel: 01733 202421

BROOME PARK NURSING HOME Station Road, Betchworth RH3 7DF Tel: 01737 843333 Advert page 92 OP D PD LDA MH YA

FIRTREE HOUSE NURSING HOME 2 Firtree Road, Banstead SM7 1NG Tel: 01737 350584

BUXTON LODGE CARE HOME 53 Buxton Lane, Caterham CR3 5HL Tel: 01883 340788

GARTH HOUSE Tower Hill Road, Dorking RH4 2AY Tel: 01306 880511

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CHALDON RISE NURSING CARE HOME Rockshaw Road, Merstham, Redhill RH1 3DB OP D PD LDA MH SI YA Tel: 01737 642281

GLEBE HOUSE CARE HOME (NURSING) Church Lane, Chaldon, Caterham CR3 5AL Tel: 01883 344434 Advert page 94

CHARTERS COURT NURSING AND RESIDENTIAL HOME Charters Towers, Felcourt Road, East Grinstead RH19 2JG OP D PD SI Tel: 01342 872200

GREATHED MANOR NURSING HOME Ford Manor Road, Dormansland, Lingfield RH7 6PA OP D PD Tel: 01342 836478

COLLEGE OF ST BARNABAS Blackberry Lane, Lingfield RH7 6NJ Tel: 01342 870260

HEATHERLEY Effingham Lane, Copthorne RH10 3HS Tel: 01342 712232

Service User Bands

OP PD SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 15:32

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F_BAR_9720 Surrey Care Choices 2015 - 210x297mm- 11 homes.qxp_Layout 1 30/07/2015 13:52 Page 1

Feel right at home with Barchester care homes

with Bushey House Beaumont Care Home

At Barchester, we know finding the right care home can be a daunting decision, but we’ll do everything we can to help. We pride ourselves on independence, dignity and choice for the individuals we support. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – call your local Barchester care home or visit our website: www.barchester.com Ashford House • 01784 862 357 Long Lane, Stanwell, Surrey, TW19 7AZ

Tandridge Heights • 01883 868 039 Memorial Close, Oxted, Surrey, RH8 0NH

Atfield House • 02087 125 221 St Johns Road, Isleworth, London, TW7 6UH

Thackeray House • 02081 850 574 58 Addiscombe Road, Croydon, Surrey, CR0 5PH

Corrina Lodge • 01276 862 830 79 The Avenue, Camberley, Surrey, GU15 3NQ

Windmill Manor • 01883 868 037 2 Fairviews, Hurst Green, Oxted, RH8 9BD

Epsom Beaumont • 01372 541 401 20-22 Church Street, Epsom, Surrey, KT17 4QB

Worplesdon View • 01483 698 757 Worplesdon Road, Guildford, Surrey, GU3 3LQ

Lynde House • 02087 125 220 28 Cambridge Park, Twickenham, London, TW1 2JB

Wykeham House • 01293 831 042 21 Russells Crescent, Horley, Surrey, RH6 7DJ

Reigate Beaumont • 01737 742 763 Colley Lane, Reigate, Surrey, RH2 9JB

For more information on our care homes in and around Surrey, visit: www.barchester.com

South East Surrey care homes with nursing continued HOLMWOOD NURSING HOME 53 The Avenue, Tadworth KT20 5DB Tel: 01737 217000

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Advertisers are highlighted

ROSE HILL NURSING HOME 9 Rose Hill, Dorking RH4 2EG Tel: 01306 882622

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KINGS LODGE Kings Cross Lane, South Nutfield, Redhill RH1 5PA Tel: 01737 822221 OP PD YA

RUTLAND HOME 46 West Street, Reigate RH2 9DB Tel: 01737 242188

KINGSWOOD COURT CARE HOME Warren Lodge Drive, Kingswood KT20 6QN Tel: 01737 830480

TADWORTH GROVE RESIDENTIAL AND NURSING HOME The Avenue, Tadworth, Nr Epsom KT20 5AT Tel: 01737 888670 Advert page 72

OP D

TANDRIDGE HEIGHTS Memorial Close, off Barnett’s Shaw, Oxted RH8 0NH Tel: 01883 868039 Advert page 96

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LARKFIELD Farmfield Drive, Charlwood, Horley RH6 0BN Tel: 01293 774906 MEROK PARK NURSING HOME Park Road, Banstead SM7 3EF Tel: 01737 352858 MILNER HOUSE Ermyn Way, Leatherhead KT22 8TX Tel: 0333 434 3057

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NUFFIELD CARE CENTRE Haigh Crescent, Oaklands Park, Redhill RH1 6RA Tel: 01737 772525 OAKFIELD NURSING HOME 30 Oakfield Road, Ashtead KT21 2RD Tel: 01372 272540

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OAKHURST COURT NURSING HOME Tilburstow Hill Road, South Godstone, Godstone RH9 8JY Tel: 01342 893043 OP D

PARKSIDE NURSING HOME Park Road, Banstead SM7 3DL Tel: 01737 361518

TYRWHITT HOUSE Oaklawn Road, Leatherhead KT22 0BX Tel: 01372 841630

WARRENGATE NURSING HOME 2 The Warren, Kingswood, Tadworth KT20 6PQ Tel: 01737 833359

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WINDMILL MANOR 2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD Tel: 01883 868037 Advert page 96

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WINSCOMBE NURSING HOME Furze Hill, Kingswood KT20 6EP Tel: 01737 888678

WOODSIDE VIEW 2 Highview, Caterham CR3 6AY Tel: 01883 346313

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RED HOUSE, THE 43 Skinners Lane, Ashtead KT21 2NN Tel: 01372 274552 Advert page 90

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Service User Bands

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QUEEN ELIZABETH’S FOUNDATION BRAIN INJURY CENTRE Banstead Place, Park Road, Banstead SM7 3EE Tel: 01737 356222

REIGATE BEAUMONT Colley Lane, Reigate RH2 9JB Tel: 01737 742763 Advert page 96

TUPWOOD GATE 74 Tupwood Lane, Caterham CR3 6YE Tel: 01883 342275

WESTCOTT HOUSE NURSING HOME Guildford Road, Westcott, Dorking RH4 3QD Tel: 01306 881421

OAKWOOD 13 Woodview Way, Caterham, Surrey CR3 5WP Tel: 0300 555 5222 OP LDA YA OLD WALL COTTAGE IN REIGATE Old Reigate Road, Betchworth RH3 7DR Tel: 01737 843029

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WRAY COMMON NURSING HOME Wray Common Road, Reigate RH2 0ND Tel: 01737 240563 Advert page 92 WYKEHAM HOUSE 21 Russells Crescent, Horley RH6 7DJ Tel: 01293 831042 Advert page 96

OP D

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Index A

Abbey Chase Nursing Home 73 Abbeywood 79 Abbotswood, 33 (The Four Seasons Trust Ltd) 79 Acacia Lodge 77 Acorn Court Care Home 95 Advantage Nursing Agency Ltd 27 Aeolian House 79 Age UK Runnymede & Spelthorne 27 Agincare UK Ltd 27 Aims Homecare Domiciliary Services 27 Albert Residential Home 75 Albury Care Homes Ltd 79 Alburycare Ltd 27 Alexander Lodge 85 Alexandra House - Oxted 85 Alfa House 27 All About Care 27 Allied Healthcare 27 Almost Family Ltd 27 Alpenbest South 27 Alvington House Retirement Home 85 Amazing Angels Homecare 27 Ambleside Lodge - Redhill 85 Amherst House Care Home 95 Amis Avenue, 55 69 Anchorstone Nursing Home 81 Angel Heart Home Care Ltd 27 Angel Touch Care Agency 27 Appleby House 75 Arbrook House Nursing Home 77 Ark Home Healthcare Leatherhead 27 Arundel House 27, 85 Ash Street, 4A (Dimensions) 79 Ash Street, 149 (Dimensions) 79 Ashbourne Court Care Home 79 Ashcroft Care Home 85 Ashcroft Care Services 27 Ashford Care Agency 27 Ashford House 77 Ashleigh House 85 Ashley House 79 Ashley Park Nursing Home 81 Ashlong House Domiciliary Care 27 Ashmount 95 Ashtead Cottage 85 Ashtead House 85 Ashton Lodge Nursing Home 77 Ashton Manor Nursing Home 81 Aspen Live In Care Services Ltd 27 Assured Care Surrey Ltd 27 Astor Care and Nursing Agency 27 Avens Court Nursing Home 73

Advertisers are in bold

Bagshot Park Care Centre 73 Ballater House 95 Banstead Road - Care Home 75 Barn House, The 85, 95 Barnett Wood Lane Care Home Learning Disabilities 85 Barnfield 85 Barossa Road, 25 (Royal Mencap Society) 69 Beaufort House 69 Beaumont Lodge Nursing Home 73 Beech Lodge - Thames Ditton 75 Beech Trees 69 Beeches Bungalow 95 Beeches, The 85 Beechwood 79 Beechwood Court 27 Belgravia Nursing and Care 27 Bells Piece - Care Home Learning Disabilities 79 Bells Piece Supported Living Service 27 Bellsgrove Care Home 85 Belvedere House 95 Bernard Sunley Nursing & Dementia Care Home, The 73 Berryscroft Road, 29 (Brand Homes Ltd) 75 Berryscroft Road, 55 (Brand Homes Ltd) 75 Birchlands 69 Birdscroft Nursing Home 95 Birtley House Nursing Home 27, 81 Blanford Road, 33 (Prospect Housing and Support Services) 85 Bluebird Care 27 Bolters Corner Nursing Home 95 Boyce Care 29 Bracken Lodge 85 Brambles Care Centre, The 95 Bramley 29 Bramley House Extended Care 29 Bramley House Residential Home 85 Bransfield Manor Care Home 85 Briar House 85 Bridge House Care Home 79 Brighter Care 29 Brighton Road, 64 (Avenues South East) 85 Bright Spark 29 Britannia Homecare Ltd 29 Broadwater Lodge 79 Broome Park Nursing Home 95 Brownscombe House Nursing and Residential Home 81 BS24 Ltd 29

Bungalow, The Burgh Heath Lodge Burntwood Lodge Buxton Lodge Care Home

Camberley Cottage Cambridge House Care Givers Ltd Care Options Care Solutions Uk Ltd Care UK Homecare Ltd Camberley Care Unlimited Domcare Ltd Caremark Elmbridge Caremark (Guildford & Woking) Caremark (Mid-Surrey) Caremark (Spelthorne and Runnymede) Caremark (Waverley) Carers With Care Ltd Carewatch (East Surrey) Caterham Domiciliary Care Agency Catto Homecare Cavendish Cavendish Domiciliary Care Agency Cavendish House Cedar Court Care Home Cedar Lodge Cedar Lodge Nursing Home Cedars Care Home, The Cedars, The Cedarwood Lodge Chaldon Rise Nursing Care Home Chalkmead Resource Centre Champions Place Chart Lane, 56 (Royal Mencap Society) Charters Court Nursing and Residential Home Chelsham Lodge Chenash Homecare Specialists Cherchefelle Housing Association Cherrydale Cherry Lodge Rest Home Chestnuts, The Children’s Trust, The – Tadworth Chippings Chipstead Lodge Residential Care Home Church Farm Bungalow Church View Care Home Clare House Nursing Home Claremont Court Clareville Road, 3 (The Regard Partnership Ltd) Classic Home Care Services Ltd Clavadel, The

79 75 85 95

69 69 29 29 29 29 29 29 29 29 29 29 29 29 29 29 85 29 85 81 85 73 75 79 85 95 85 85 85 95 87 29 29 69 87 69 31 87 87 69 77 77 81 87 31 81

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Clockhouse, The (RNIB) 87 Cobham Road, 60 87 College of St Barnabas 31, 95 Collingwood Grange Care Centre 73 Combe House 69 Constant Services Ltd 31 Coombe Dingle Nursing Home 95 Copperfield House 75 Coppice Lea 95 Corrina Lodge 73 Cossins House Care Home 75 County Care Independent Living Ltd 31 Courthill Care Home 87 Courthill House 87 Coveham 31, 75 Coxhill Manor Nursing and Residential Home 73 Cran Dara 79 Cranmer Court 95 Crann Mor Nursing Home 73 Crest Care Services Ltd 31 Crest Lodge 81 Crisis House 95 Crossroads Care Surrey – East Surrey Branch 31 Crossroads Care Surrey – North Branch 31 Crossroads Care Surrey – West Branch 31 Crystal Care Home Care Ltd 31 Cura Domi - Care at Home Ltd 31

Dalmuir Home David Gresham House Deepdene Care Centre Dehnlea Rose Denecroft Residential Home (Seeability) Dene Place Nursing Home Derby House Derby Lodge (Seeability) Domiciliary Care Agency Surrey Dorandene - Care Home Learning Disabilities Douglas Close, 19 Doves Healthcare Ltd Downs Cottage Care Home (with Nursing) Downsvale Nursing Home Dungate Manor

East Surrey Carers Services Eastbury Manor Nursing Home Eastcroft Nursing Home Eastlake

87 87 95 69 79 81 95 87 31 87 79 31 95 95 87

31, 87 81 95 79

Echelforde 75 Elizabeth Court 87 Elmbank Residential Care Home 69 Elmbridge - Mid Surrey Reablement Service 31 Elmfield House 69 Elms Nursing Home, The 95 Emberbrook Care Home 77 Epsom Beaumont 77 Epsom Lodge 75 Epsom - Mid Surrey Reablement Service 31 Eternity Care LLP 31 Eversfield 87 Everycare (Central Surrey) 31 Everycare (East Surrey) Ltd 31 Evolution Care 31 Excellent Care Ltd 31

Felbury House Fengates Road, 1 (Care Management Group) Fengates Road, 5 (Care Management Group) Fenton Lodge Fermoyle House Nursing Home Fir Tree Road Fir Trees House Fircroft Home Firgrove Hill, 29 (Royal Mencap Society) Firlawn First Homecare Firtree House Nursing Home Flint Cottage Fordbridge Road, 50 (Dimensions) Forum House Friends at Home Woking Furze Hill Lodge Furze Hill Lodge – Domiciliary Care Service

79 87 87 79 73 87 75 87 79 75 31 95 87 75 31 31 87 31

Gables Care Home 69 Garth House 95 Ges Care Ltd 31 Gibraltar Crescent, 36A (RNID Action on Hearing Loss) 75 Gladstone House (RNIB) 87 Glebe Cottage 69 Glebe House Care Home 75, 78 Glebe House Care Home (Nursing) 95 Glendale 75 Gloucester Crescent, 65 (Dimensions) 75

Golden Hours Fellowship Ltd 75 Grace at Home Ltd 31 Grace House Care Home Ltd 80 Grace Lodge 75 Grange Retirement Home, The 73 Grange Road, 22 73 Grange Supported Living Service, The 33 Grange, The 83 Grange, The 73 Grange, The 87 Grange, The & Walton Cottage 69 Greathed Manor Nursing Home 95 Green Acres 87 Green Lane 69 Greenacres 87 Greens, The 75 Greenway Homecare (Surrey) Ltd 33 Greenways 75, 87 Greys Homecare 33 Greys Residential Home 69 Grovelands Farmhouse 88 Guildford - South West Surrey Reablement Service 33 Guildford Road, 330 (Care UK Community Partnerships Ltd) 69 Guildford Road, 330A (Care UK Community Partnerships Ltd) 69

Halow Care Agency, The 33 Hamilton Court 33 Harriotts Lane 33, 88 Haslemere Homecare Ltd 33 Hatch Mill 83 Haven House 80 Haven House Residential Care Home 69 Hawthorns, The (RNIB) 88 Heart of The South Care Agency 33 Heath Lodge Care Home 75 Heath Lodge Care Services Ltd 33 Heathcote Road, 17 (Care Management Group) 75 Heathercroft (Prospect Housing and Support Services) 88 Heatherley 95 Heathers, The - Care Home Learning Disabilities 88 Heathlands 89 Heathside 69 Helping Hands South East Region 33 Hendford Nursing Home 78 Heronswood Residential Care Home 89 High Street, 31 (Quest Haven Ltd) 69 Hill View Care Home 69 Hillbrow Residential Home 75 Hillcroft 76

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued Hillside Care Home Hillside Resource Centre Holkham House Holly Lodge Nursing Home Holmwood Nursing Home Home Counties Carers Home Help Angels Ltd Home Instead Senior Care Homecare Southlodge Homelea Horsell Lodge Howards Residential Home Huntington House and Langham Court Huntley Close, 7 (Dimensions) Hydon Hill - Care Home with Nursing Physical Disabilities

In Safe Hands Home Care Ltd Independence Homes Domiciliary Care Agency Inglewood House IRC Care Services Ltd

Jasmine House John Gale Court Jubilee House Jubilee Road, 42 (Dimensions) Jutland Place, 9/7/10 (Royal Mencap Society)

Advertisers are in bold 89 69 89 73 97 33 33 33 33 76 69 71 83 76 83

33 33 71 33

76 33 83 71 71

Kathryn’s House 80 Kenilworth 89 Kenilworth Care Home 89 Keswick 89 Kettlewell House Nursing Home 33, 73 Kings Lodge 97 Kings Lodge Care Centre 73 Kingsbury Court 73 Kingsclear Nursing and Residential Home 73 Kingscroft 76 Kingsleigh 71 Kingsmead House Care Home 73 Kingswood Court Care Home 97 Knowle Park Nursing Home 83

La Luz Residential Home Lakeview Care Home Langdown House

100

89 71 76

Larchwood Close, 27 (Royal Mencap Society) Larkfield Leighton House Limegrove Limes Residential Care Home, The Linden House Linwood Local Care Group Lodge, The London Care Partnership Ltd - School House London Care (Shepperton) London Road, 129 (Prospect Housing and Support Services) Longdene Homecare Ltd – North Surrey Longdene Homecare Ltd – Southwest Surrey Longdene Homecare Ltd – Surrey Heath & Berkshire Longdown Road, 9 (Care Management Group) Longford Longmead House Loving Care Domiciliary Services Ltd Lumley Road, 16 (Royal Mencap Society) Lyndhurst Residential Care Home

Macdonald Care Services Mallow Crescent Malmesbury House Malvern House Manor Crescent, 13 (New Generation Care Ltd) Manor Crescent, 15 (New Generation Care Ltd) Manor Green Road, 62 (Care Management Group) Manormead Care Home Martham House Mayfield House Residential Home Meadowside Meath Epilepsy Trust Meath Home Support Melbreck Melody Care Melody Live In Care Mencap - North West Surrey Supported Living Service Merlewood Merok Park Nursing Home MI Care Southern Ltd Middlefield Close, 1 (Dimensions) Middle West Care Home

89 97 78 80 76 76 76 33 80 76 33 89 33 33 35 76 89 89 35 89 71

35 35, 80 76 89 89 89 76 83 89 76 76 80 35 83 35 35 35 73 97 35 80 89

MiHomecare Hersham Mill Green Millview Milner House Mitchells Domiciliary Care Services Mole Valley - Mid Surrey Reablement Service Moor House Residential Care Home Moorhouse Nursing Home Moorlands Nursing Home Morecare Services (Uk) Ltd Mulberry Living Ltd

35 89 89 97 35 35 76 83 73 35 35

NAS Community Services (Godalming) 35 NCYPE - College Residential Services Lingfield 89 Newcross Healthcare Solutions Ltd (Woking) 35 35 Nightingale Holistic Services Nonsuch Care 35 78 Norfolk House Northcroft Road, 24 76 Novus Care Ltd 35 89 Nower House Nuffield Care Centre 35 97 Nuffield Care Centre Nutbush Cottage 89

Oak House Care Home Oakcroft House Nursing Home Oakfield Nursing Home Oakhurst Court Nursing Home Oaklawn Oakleigh Oakley House Oakwood Oakwood Road, 56 (The Avenues South East) Office 1 Old Hall, The Old Rectory, The Old Wall Cottage in Reigate Orchard Court Orchard House Ormesby House Orpheus Centre, The

Palmer Crescent Pantiles Care Home Ltd, The Park Hall Resource Centre Parklands Parkside Nursing Home

76 73 97 97 76 89 77 89, 97 89 35 80 83 97 89 77 89 35

71 91 91 35, 91 97

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Pattom Ltd 35 Phoenix Care Services Ltd 35 Pickering House Care Home / Ribblesdale and Harmsworth Domiciliary Care Agency 35 Pilgrim Wood Residential Home 80 Pinehurst Resource Centre 71 Pinehurst Rest Home 91 Pines, The 77, 91 Pines, The (Hindhead) 80 Platinum Care Appointments Ltd - 8 Mean Close 37 Poplars 91 Premier Care Services 37 Prestige Nursing – Redhill 37 Prestige Nursing – Woking 37 Primrose House Residential Home 80 Princess Christian Residential and Nursing Care Home 71, 73 Prinsted 91 Priors Mead Care Home 91 Priory Court Care Home 78 Prosignia Ltd - 14 Church Lane Avenue 91 Prospect Housing and Support Services 37 Puttenham Hill House 83 Pymhurst 80

Queen Elizabeth Park Queen Elizabeth’s Foundation Brain Injury Centre Queen Elizabeth’s Foundation Dorincourt

Rainbow Trust Children’s Charity 6 Rainscombe Bungalow Rainscombe House Ranch, The Ranmore House Red House, The Red Houses Redcot Residential Care Home Redehall Cottage Redroof House Redstone House Regus Reigate and Banstead - East Surrey Reablement Service Reigate Beaumont Reigate Road, 69 (Avenues South East) Rest Assured We Care Ltd Ridgegate Home Ridgemount

83 97 37, 91

37 91 91 71 91 97 71 80 91 37 91 37 37 97 91 37 91 91

Ridgeway Manor Residential Care Home Ridgewood Drive, 1 (Dimensions) Ridgway Court Right at Home (Camberley, Ascot and Woking) Right at Home (Guildford & Farnham District) Riverswey RNIB Domiciliary Community Living and Support Service Roberts Care Agency Ltd 1 Cresswell Corner Robertson Nursing Home Rodney House Rodwell Farm Nursing Home Rose Hill Nursing Home Roseacre Rosebery Manor Roseland Roseleigh Rosemere Rosetta Rowans, The Rowland House Care Home Royal Association for Deaf People Community Support Service Royal Cambridge Home Runnymede - North West Surrey Reablement Service Rutland Home RV Care Services Ltd Surrey

Sandalwood Sans Soucie Home Care Ltd Sapling SD Care Agency - Guildford Seeability – Horley Support Service Seeability – Leatherhead Support Service Seeability – Surrey Support Service Shandon Shannon Court Shardeloes (Care Management Group) Sheerwater House Sheiling, The Sherwood House Shieling, The Short Breaks Banstead Shottermill House (Pilgrim Homes) Shrewsbury House Shrewsbury Road, 29/29A (Prospect Housing and Support Services) Signature Moorlands Lodge Care Home Silverlake Care Ltd

91 71 81 37 37 81 37 37 83 77 73 97 91 78 91 91 71 91 91 77 37 77 37 97 37

71 37 77 37 37 37 37 81 81 91 71 91 77 77 91 81 93 93 83 37

Silvermere Care Home Smallbrook Care Home Smartcare Ltd Snowdon Southlands Rest Home Spelthorne - North West Surrey Reablement Service Spencer Way, 1A (Avenues South East) Springfield House Springfield Manor Nursing Home Springkell House Care Home Spring Park Stanecroft St Anthony’s Care Home St Augustine’s Care Home St Catherine’s Manor St George’s Nursing Home Staying at Home Care Stiperstones Stokefield Care Home Stonepit Close, 42-44 Summers, The Sunbury Nursing Homes Sundial House Sunrise of Bagshot Sunrise of Banstead Sunrise of Esher Sunrise of Guildford Sunrise of Virginia Water Sunrise of Weybridge Supershine Healthcare Services Ltd Supreme Care Services Ltd Supreme Healthcare Services - Surrey Surrey Children’s Domiciliary Care Service Surrey & Hants Domiciliary Care Agency Surrey Heath - South West Surrey Reablement Service Surrey Heights & Hills Surrey Helping Hands Surrey Hills Surrey Home Care Ltd – Domiciliary Care Agency Surrey SCP Surrey Views (Seeability) Sutton Lodge Nursing Home Swallowfields Care Centre

77 93 37 71 93 37 93 78 83 81 93 93 77 71 83 78 39 71 71 81 77 78 77 73 93 77 83 71 77 39 39 39 39 39 39 81 39 83 39 39 93 78 77

Tadworth Grove Residential and Nursing Home Tall Trees Tandridge Heights Tandridge - East Surrey Reablement Service Tanners Farm

Visit www.carechoices.co.uk for further assistance with your search for care

97 71 97 39 93

101

Index continued Team 24 Ltd Teamcare Support Tendacare Thames Side Threeways Threeways Dom Care Throwleigh Lodge Tigh Grianan Tilford Park Nursing Home Tiltwood Trinity Homecare Tupwood Gate Tuscany House (Care Management Group) Two Counties Care Ltd Tyrwhitt House

Upalong Residential Home Upfield, 1 Upper Halliford Nursing Home

Vale Road, 15A (United Response)

Advertisers are in bold 39 39 39 77 93 39 73 77 83 77 39 97 93 39 97

71 93 78

Walton Heath Manor 93 Warrengate Nursing Home 97 Waverley Care Group 39 Waverley Grange Nursing and Residential Home 83 Waverley - South West Surrey Reablement Service 39 Welmede Housing Association 39 Wesley Lodge 78 Westcott House Nursing Home 97 West Hall 71 Westhall Park, 4 (Avenues South East) 93 Westhaven 93 Westhill Care Home 93 Westhill Domiciliary Care 39 Westlands 71 Westwinds Care Home Learning Disabilities 93 Wey Valley House 81 White Gates Care Centre 78 Whitebourne 71 Whitehatch 93 Whiteley Village 39, 78 White Lodge Centre 39 Whitmore Vale House 81

Willowmead Residential Home Ltd 77 Willows, The 93 Willows, The (Seeability) 93 Windmill Manor 97 Wingham Court Care Centre 78 Winscombe Nursing Home 97 Wispers Park Care Village 39, 83 Woking Homes 71 Woking - North West Surrey Reablement Service 39 Wolfe House Care Home 93 Wood Close 93 Woodcroft 93 Woodlands Residential Home (Seeability) 93 Woodlarks Centre, The 81 Woodside View 97 Woodview 93 Woodview Care 39 Worplesdon View 83 Wray Common Nursing Home 97 Wray Park Care Home 93 Wykeham House 97

Your Ability Surrey Your Choice Living DCA

39 39

CHD Living Inside front cover and page 30

Protection & Investment Ltd

Good Companions

Sunrise of Fleet

Ingram House

Sunrise of Purley

Kimara Support

Sunrise Senior Living

Kingston Care Home

Surrey Care Awards

Lynde House

Nellsar Care Homes

Surrey County Council Adult Social Care

Other advertisers Able Trust Care 40 Atfield House 96 Avery Healthcare 52 Barchester Healthcare 96 Beritaz Care 82 Bupa 72 Carebase 44 Care Seekers 43 Care Select 9, 45, 58, 65, 72 Care Choices Website 42, 67, 70, 92

Park Lodge Pax Hill Care Home

Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Ltd. ISBN 978-1-910362-64-8

Ref. No: 4001/Surrey22/0915. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage).

102

Inside front cover 74

Rotherbank Residential Care Home 50

48-49 5

Thackeray House

Whiteley House

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

7372

Ashton Lodge Nursing Home it’s a privilege to care

Ashton Lodge is a purpose built nursing home located in Sunbury-on-Thames, Middlesex offering a ‘home-from-home’ atmosphere for the elderly. Built over two floors each of which comprise specialist units for those requiring nursing care or suffering with Dementia. Our highly skilled friendly staff offer flexible person centred care and support to meet every need. • 24 hour professional nursing care • Spacious single en-suite rooms decorated and furnished to a high standard • Long-term, respite and convalescent care • Recreational facilities and outings throughout the year • Wholesome nutritious meals are freshly prepared daily For further information, please contact Charity Shawa on:

01932 761761 Ashton Lodge Nursing Home, Spelthorne Grove, Sunbury on Thames TW16 7DA Fax: 01932 771139 www.ashtoncare.org

73722_HURSTLANE_ASHTON_LODGE_ADVERT_Proof01.indd 1

28/08/2015 14:46

Evolution Care We’ve evolved to suit you!

01428 788311 www.evolutioncare.co.uk Care at Home Local to you!

Some of the services we offer:

We are fully committed to supporting elderly and less abled people in their own homes to ensure they enjoy a safe and independent lifestyle. Our aim is to empower our clients by offering vital care and support, whilst maintaining respect, dignity and choice at all times. We recognise that our clients are individuals, therefore we tailor make our services to every individual need without exception

Primary areas covered: Haslemere (GU27) Hindhead & Grayshott (GU26) Fernhurst (GU27) Liphook (GU30) Bordon (GU35)

• • • • • • • • • • • • • • • •

Personal Care Medication Assistance Meal Preparation Dementia Care Alzheimer’s Care Home from hospital care Parkinson’s Care Multiple Sclerosis Care Hoisting & Mobility Assistance Short Sitting Service Escorting to appointments Shopping and light domestic work Ironing Cleaning Dog walking Cat feeding

www.evolutioncare.co.uk 01428 788311 50a Chiltlee Manor House, Chiltlee Manor, Haslemere Road, Liphook, Hampshire. GU30 7AZ