The Somerset Directory 2015/16 by Care Choices Ltd

Social Care and Support for Adults The Somerset Directory 2015/16

Somerset Levels

The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty.

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www.carechoices.co.uk Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud

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www.somerset.gov.uk

Contents Welcome from Somerset County Council Regions covered by this Directory How can this Directory help? What is the difference between care and support?

4 4 6 6

Where do I start? 6-12 Help and advice 6 Independent advice and support 6 The Care Act 2014 7 Wellbeing 7 Writing your support plan 8 Help for carers 9 ‘Compass Carers’ – the carers’ support service for Somerset 9 Carers’ assessments 9 Carers’ information, support and counselling 10 Health and wellbeing 11 Staying safe from falls 11 The Silver Line 12 Support in the community 12-23 The ‘Somerset You Can Do’ Service 13 Somerset Active Living 13 Home Improvement Agencies 13 Leaving hospital 14 Red Cross Home from Hospital service 14 Aster home from hospital service 14 Day time care and support 15 Meals 15 Equipment 15 Advice from an independent occupational therapist 17 Transport and travel 17 Blue Badges 19 The Library Service 19 Learning and Training 19 Somerset Choices 19 Making life easier in your home 20 Care and support at home Home care What if I move house? Live-in care Care at home agency checklist Home care providers (listings)

25-33 25 25 25 27 29

Housing with support, or care and support Sheltered and retirement housing Extra Care housing Housing-related support is now called ‘Pathways’

36-37 36 36 36

Care homes Types of home Checking quality Care homes contracts – independent advice Care homes checklist Choosing a care home

37-41 37 37 38 39 41

To obtain extra copies of this Directory, free of charge, call us on 0300 123 2224.

Alternative formats

How can we help you? Independent Living Teams (Reablement service) Understanding you - assessments Occupational therapy assessment Telehealth Coping with a sensory loss

41-43 41 42 43 43 43

Paying for care Will we contribute towards your care costs? Working out your contribution Attendance Allowance Personal budgets Direct Payments Paying for care homes NHS Nursing Care Contribution NHS Continuing Care Funding What will you have to pay for your care? Fee levels in Somerset from April 2015 Third party payments Support for people who lack capacity

43-49 43 44 44 45 45 46 47 47 47 48 48 49

Specialist care Dementia care Residential dementia care checklist Mental health Learning disability Physical disability

50-52 50 51 52 52 52

Essential information This Directory’s free helpline How solicitors can help Staying safe Safeguarding vulnerable adults Making a complaint The Registered Care Providers Association Ltd

53-56 53 53 54 54 56 56

Other initiatives ‘Tell Us Once’ service NHS 111 Healthwatch Somerset

57-58 57 57 57

Useful local and national contacts

58-63

Care homes listings (see map on page 4) n West Somerset n Taunton Deane n Sedgemoor n South Somerset n Mendip Index

64 64 65 69 74 80 83-86

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Somerset County Council.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Somerset County Council Welcome to the 2015/16 edition of the Somerset Care and Support Directory. I hope you will find it valuable, if you want to know more about what support or care is available for yourself, or for a relative or friend. If you pay for your care and support services yourself or if they are paid for by the local authority (see page 43), this Directory will help you to find the care and support you need, that suits your circumstances Somerset County Council is committed to helping people maintain their quality of life, where possible in their own home. As you know, local authorities such as ours continue to be under significant financial pressures. However, making sure that the most vulnerable members of our communities are safe and well cared for still remains this Council’s highest priority. We know that deciding what care and support is best for you or someone you care for can be difficult. One in ten people in the UK cares for friends or family members. We support unpaid carers in various ways, for example by providing training, links to support groups and by paying towards short breaks (often called respite). Please see page 9 for more information about carer support.

We work closely with colleagues in the health services, registered care providers and the Care Quality Commission (the independent health and social care regulator) to raise the standards of care and support in Somerset. If you would like to tell us about your experience of using any of the services listed in this Directory, please phone us on: 0300 123 2224. National and local policies about social care change every year, so please double check with us, or talk with an independent financial adviser before making any decisions that have financial implications for you or your family. You can contact us on: 0300 123 2224 for information, advice and support. If it is appropriate, we can refer you to our own social care staff or the right partner organisation. Clare Steel Lead Commissioner Adults and Health Director of Adult Social Services Customer Contact: 0300 123 2224 Email: adults@somerset.gov.uk Web: www.somerset.gov.uk

Regions covered by this Directory West Somerset Care homes Care homes with nursing

64 64

Taunton Deane Care homes Care homes with nursing

65 67

edgemoor S Care homes Care homes with nursing South Somerset Care homes Care homes with nursing Mendip Care homes Care homes with nursing

Cheddar Burnhamon-Sea Minehead

69 73 74 77

BATH AND NORTH EAST SOMERSET

NORTH SOMERSET

Dulverton

Glastonbury

Watchet

Bridgwater

Wiveliscombe

Frome Shepton Mallet

Street

Somerton

Taunton

Wellington DEVON

Wells

Wincanton

Yeovil Ilminster Chard

Crewkerne

DORSET

80 81

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Feel right at home with Barchester care homes

Call to book your Respite Break with us now At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com Beaufort Grange

Bloomfield

Kingfisher Lodge

Hatton Road, Cheswick Village, Bristol, BS16 1AH

Salisbury Road, Paulton, Bristol, BS39 7BD

Chestnut Walk, Saltford, Bristol, BS31 3BG

Tel: 01173 211 376

Tel: 01761 441 327

Tel: 01225 560 034

The Manor

West Abbey

Haydon Close, Bishops Hull, Taunton, TA1 5HF

Stourton Way, Preston, Yeovil, BA21 3UA

Tel: 01823 230 238

Tel: 01935 574 567

Visit www.carechoices.co.uk for further assistance with your search for care

How can this Directory help? We know that many people and their carers, perhaps with a little support, can successfully live at home and enjoy their life to the full. Our key principles are that we want people to remain in control of their lives, to remain independent and to have the opportunity to make their own choices about their care and support arrangements. Many people, who in the past may have had a package of care to support them, with a little imagination, can often find other, more flexible and suitable ways to help them. This Directory covers some of these things, called ‘support in the community’ before moving into the more well-known services, such as home care and care homes. These services

too, are developing more ways to be flexible and tailored to what you need. The Directory doesn’t list all the community support available in Somerset, so when you develop your support plan, consider what else is available locally. Although we have laid out the Directory in a way to make it easy to follow, the things you need may be built up from each section, so that you end up with support that is tailored to you. Finally, will we be able to help you pay for what you need? As a general rule, if you have over £23,250 in income and savings, no we can’t; if you have less than this and you meet the national eligibility criteria for care, yes we can. This is explained in much more detail starting on page 43.

What is the difference between care and support? In this Directory, ‘care’ is used to describe any service that helps you with your personal care, for example, helping you to get up, washed and dressed in the morning. ‘Support’ is anything provided to you that doesn’t include personal care, for example, domestic cleaning, shopping and attending community groups. Of course,

some people need a mixture of both of these things; the same person or organisation, or different organisations may provide them. It may be that you arrange what you need yourself, or that you ask us to help you. The important thing is that you have the right information to make your own choices.

Where do I start? The information in this Directory is designed so that you can find solutions for yourself, if you wish to, or you can ask us for help and advice if you need it. The best way to start to understand what care and support you need is by writing a list of the things you are finding more difficult to do. To help you do this, on page 8

there is a blank ‘support plan’ that you can complete if you wish. Firstly, write down the things you are finding difficult to do, then, by reading the Directory you can start to come up with solutions, that you can write in the boxes; things you can do for yourself, things you can ask others to help you with, or things you would like to talk to us about.

Help and advice If you need help and advice about support that is available to help you remain independent, or advice about care services or support for carers, this Directory is for you. We provide a wide range of services to people across the County. Many of these can help make life easier and support people in staying healthy, active and independent. For information or advice about these services, please

contact us or visit our website: www.somerset.gov.uk We also recommend you visit our information and services website: www.somersetchoices.org.uk You can phone us on: 0300 123 2224 for information or to request an assessment of what you need. Phone lines are open from 8am to 6pm Monday to Friday, and from 9am to 4pm on Saturdays.

Independent advice and support Advocacy We understand that you may be making important changes about how you live and need all the best information and help so that the decisions you make are

right for you. Advocacy is when someone helps another person to understand something and to be heard. Understanding the care and support system can often

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Independent advice and support continued be daunting, especially if you have no one to talk things through with. By talking with an advocate they may be able to cover and perhaps explain in better ways what some of the complex processes and possibilities are for you. An advocate can help you tell other people what your needs or wishes are. They will support you to speak for yourself whenever possible, but they can speak for you if you want them to. If we think you would benefit from the support an advocate can provide, we will ask an advocate to become involved. In Somerset, our independent advocacy service is provided by SWAN advocacy. Tel: 0333 344 7928 Email: Somerset@swanadvocacy.org.uk Web: www.somerset-ias.org.uk Independent Financial Advice Although we have lots of information available to help you, we always recommend that you talk to someone completely independent about money matters, particularly if you are thinking of moving into a care home, and especially if you own a property. There are many organisations that you can either phone or arrange to visit to talk things through. Remember, if you get financial advice and they are

recommending ways that you should invest or use your money against specific financial products, they must be regulated by the Financial Conduct Authority (FCA). You can check on this website to see what this means: www.fca.org.uk You can also get independent advice from: • The Money Advice Service website: www.moneyadviceservice.org.uk offers information on paying for care or the option to speak to an online adviser. You can phone them on: 0300 500 5000. • The Society of Later Life Advisers: http://societyoflaterlifeadvisers.co.uk can help you find advice on how to make financial plans for care in your old age. You can phone them on: 0845 303 2909, or use the website to search for a regulated financial adviser in your area. • Find Me Good Care: www.scie.org.uk/findmegoodcare is a website of the Social Care Institute for Excellence. It has advice on all aspects of planning and funding social care. • Age UK: www.ageuk.org.uk has a good website with advice for older people and those planning for their later years. You can also phone them on: 0800 169 6565. • Carers UK: www.carersuk.org has a website resource of advice for carers. You can also phone them on: 0808 808 7777.

The Care Act 2014 New legislation for social care started in April 2015. The Care Act brings together lots of pieces of Social Care legislation, written between 1948 and 2014, into one document, updated them and makes them much clearer. We have updated this Directory where relevant. Some

of the new legislation, mainly involving financial changes, doesn’t start until April 2016. We will include these changes in next year’s Directory. But if you would like to find out more please look on the www.gov.uk website and search ‘Care Act’ for some useful factsheets.

Wellbeing A major element in the Care Act talks about wellbeing. If you contact us, we must have your wellbeing at the heart of everything we do, whether you are talking with a call adviser, with a social worker about your care needs or when we help you to write your care and support plan. What is wellbeing? ‘Wellbeing’ is a broad concept, and relates to a person’s: • personal dignity (including being treated with respect); • physical and mental health, and emotional wellbeing;

• protection from abuse and neglect; • control over day-to-day life (including how care and support is provided); • participation in work, education, training or recreation; • social and economic wellbeing; • domestic, family and personal life; • suitability of living accommodation; and • contribution to society. For more information on health and wellbeing see page 11.

Visit www.carechoices.co.uk for further assistance with your search for care

Writing your support plan By completing your support plan you may find it helps to identify what you need, and then reading the Directory may help you find solutions. It is very similar to what we would use during an assessment. Obviously, you may prefer to miss this section and just read on. 1. Things you would like to achieve

2. Solutions. Using the list you’ve written

In this section, list the things you are finding more difficult to do, or feel you would like more support to do. This could be one thing, or lots of things – try to list all the things that are important to you.

In this section, write down the things you may already have in place to help you, or other solutions that you could arrange for yourself.

3. In this section, write down the help and support that you think others could provide for you, for example, a friend or family member, or your local community group.

4. In this section, write down the things that you think we could help you with.

If there is something you’ve written down that you can’t find a solution for in this Directory, please contact us on: 0300 123 2224.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Help for carers According to Carers UK, one in ten people in the UK cares for friends or family members. We are committed to supporting carers who carry out a valuable role to the person they care for. It is estimated there are over 50,000 carers in Somerset. Many do not realise that they are a carer, or think of themselves as a carer, and do not know that there is a range of services and information available to them.

Who is a carer? Somebody who provides necessary support or who looks after a family member, partner or friend who needs help because of their age, physical or mental illness, or disability. This would not usually include someone paid or employed to carry out that role, or someone who is a volunteer.

‘Compass Carers’ – the carers’ support service for Somerset Somerset County Council and NHS Somerset jointly fund a support service with Compass Disability Services, a Somerset based user-led organisation, to deliver a countywide support service for carers. This service is called ‘Compass Carers’. The service is for carers of all ages who care for people with any condition. It doesn’t matter how long they spend in their caring role. The aim of the service is to support carers, to offer individual support so that they can maintain their caring role and also have a life outside of caring. ‘Compass Carers’ have experienced staff, including: • office-based staff (who co-ordinate the team and man the advice/information/support telephone line); • Link workers (who liaise with GP surgeries and Carers’ Champions); • Voice workers (who liaise with, and help establish carer support groups); and • Carer Support Workers (who visit carers to help establish and monitor a support plan). You can contact them to find out information and get

advice. They can provide you with the emotional and practical support that most carers need to keep them going. Every carer is an individual. This service will listen to you and help you identify the things that are important to you and how to achieve them. Whether it is to do with family, finances, employment, isolation or having a break, they can work with you to help find solutions. If you are an unpaid carer, then please contact ‘Compass Carers’ for: • emotional support; • information in various formats to suit your needs; • pointing you in the right direction to get help or information; or • access to local carers support groups, or a visit. Phone them on: 01823 255911, Monday to Friday, 10am to 3.30pm, there is also an out-of-hours answerphone. Email: info@compasscarers.org.uk Web: www.compasscarers.org.uk

Carers’ assessments Carers are entitled to an assessment by social care to find out if, through the provision of additional care and support, it will help you in your caring role. Some support may be paid for by us if you are eligible. How do I apply for a carer’s assessment? If you would like more information, ask your social care worker, or phone us on: 0300 123 2224. When you contact us, we will ask you for information about you and your needs. We may suggest you talk with Compass Carers, or we may be able to give you some advice and information straight away over the phone.

This may be followed up by a member of the social care team coming to see you and, if you wish, the person you care for, to give you more advice. This is called a ‘needs assessment’. If your assessment shows that providing support to either you or the person you care for is needed, then we will tell you how you can arrange this, or help to arrange this if you would like us to. Do I have to be assessed? You do not have to have a carer’s assessment. If you choose not to have one, it will not stop the person you care for from receiving services. >>

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Carers’ assessments continued >> What happens next? If we can help, we will write a care and support plan for you, or, if you prefer, a joint support plan for both you and the person you care for, taking into account your needs as a carer. The care and support plan explains what support will be arranged and who will provide it. If your needs are eligible, we will provide you with a personal budget and either we can arrange the support for you or you can decide to have the money so you can buy the support yourself. What if I am not eligible? If you are not eligible for services, we can still provide information and advice and put you in touch with other carer support organisations, such as Compass Carers. You

can find information about other support available on our website: www.somerset.gov.uk/carers or by phoning us on: 0300 123 2224 How will I know if I am eligible? You may be eligible for help if: • your need for support results from providing necessary care for an adult, and • you need support to achieve outcomes in one or more areas of life listed below: • carrying out any caring responsibilities the carer has for a child; • providing care to other people to whom the carer provides care; • maintaining a habitable home environment; • managing and maintaining nutrition; • developing and maintaining family or other personal relationships; • engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community; • engaging in recreational activities; and • failure to achieve these outcomes would result in a significant impact on your wellbeing (please see the definition of wellbeing on page 7).

Carers’ information, support and counselling Carers’ information On the carers’ page of our website: www.somerset.gov.uk/carers you can find a list of information sheets that may help you. You can view them online, save or print them. They help to explain who a carer is and some of the things carers might have to deal with in their caring role, as well as giving you advice about what support is available and the services we can provide for carers in Somerset. If you would like us to send you copies of these publications, please phone us on: 0300 123 2224. Opportunities for carers There are many learning and training opportunities available to carers. These can be designed to help with your caring situation, for example, basic first aid, looking after yourself, and other opportunities that offer personal development. Phone us on: 0300 123 2224 to find out more. Supporting someone with a mental health condition Carers’ Assessment Workers are based in community mental health teams. They specialise in assessing the needs of

carers who care for someone with mental health issues and can advise carers about: • inpatient services; • outpatient services; • day services; • residential care and short breaks; and • contacting social workers and community psychiatric nurses. Carers’ champions A member of staff in most GP surgeries in Somerset has been appointed as a carers’ champion. They can register you as a carer on the Carers’ Register. This will alert a GP that you are a carer when you attend an appointment and may also help you to access preferential appointment times and carer health checks. The carers’ champion can provide you with information about where to go to find out more about carers’ services. Breaks for carers There are different ways you can get a break from caring,

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Carers’ information, support and counselling continued anything from a few hours to a few weeks depending on what is right for you and the person you care for. The Care at Home Service may be able to provide you and the person you care for with support at home to help with personal care and essential tasks. Short breaks can be arranged to help meet your needs as a carer as well as those of the person you care for as part of an agreed care and support plan. The sitting service can help you take a short break with peace of mind. This service provides fully trained staff who can go into a carer’s home or take the person you care for out, and is not part of the Care at Home Service. Residential short breaks make it possible for the person you care for to spend time away in a care home. We also have a ‘Take a Break’ scheme. Following an assessment, instead of having your breaks arranged in advance, there is a scheme where you can contact us to arrange your break when you need it. There may be a charge for some of the short break services. Your social care worker will be able to give you more information, or you can phone us on: 0300 123 2224.

Young carers We have Young Carers Co-ordinators who: • identify and support young people (18 years old and younger) with caring responsibilities in their family; • promote recognition and awareness of their needs and achievements; and • work alongside other agencies to develop schemes and services which support young carers. They provide information, advice and support, including: • answering questions and giving advice; • carrying out an assessment of young carers’ needs; • speaking up for young carers so that ideas and needs are heard; • introducing young carers to one another; and • organising groups and activities for fun and having a break away from home. You can find out more about the Young Carers Co-ordinators by phoning: 0300 123 2224.

Health and wellbeing In 2013, responsibility for health and wellbeing transferred from the NHS to us, as it is recognised that social care and health and wellbeing are closely linked. Health is influenced by many factors which become more complex as we get older, and we recognise how important it is to make sure you can access support for emotional and mental wellbeing as well as physical health issues. Things that can impact on health and wellbeing include: • spotting signs and symptoms of illnesses; • staying active; • keeping a healthy weight; • getting out and about; • keeping your mind stimulated; • staying warm;

• having an adequate level of income; • having a healthy diet; and • staying safe from falls. Keeping active as we get older is really important, so the Zing website: www.zingsomerset.co.uk has lots of information about activities across Somerset, including activities for those who are less mobile. Memory loss may affect people as they get older, however if you are concerned about your memory, there is lots of information and support available. To start with, visit your GP to discuss your concerns. If you are diagnosed with dementia, the Dementia Somerset website: www.dementiasomerset.org.uk provides useful information and lists support for carers and various services available.

Staying safe from falls Staying steady on your feet becomes more important as you get older and we have already talked about the benefits of remaining physically active, however being active also reduces your risk of falls. As part of ageing you may develop health conditions that can lead to falls. Muscles can become weaker and

eyesight and hearing may decline; people can also lose confidence, which affects how active we are. We may suffer from chronic illnesses and have to take medication which can all contribute to the risk of falling. Also our bones become weaker and we may develop osteoporosis (where our bones become more fragile). To keep bones strong

Visit www.carechoices.co.uk for further assistance with your search for care

Staying safe from falls continued include lots of calcium and vitamin D in your diet and aim to have 15 minutes of sun a day on your skin during the summer months, without sunscreen and taking care not to burn, as sunlight is the main source of vitamin D. If you are concerned talk to your GP, you may benefit from medication to make your bones stronger. Other factors, such as wearing badly fitting or worn shoes, foot problems and things in the home such as loose rugs, trailing wires and other trip hazards can all make falls more likely. If you are worried about your balance or have had a fall contact us on 0300 123 2224 to be referred to an Independent Living Team or speak to your GP. They can identify the reasons why you fall and help address the issues, this might include a falls assessment and recommendation to attend a Balance and Safety class at your local Community Hospital. If you are unable to get to your local Community Hospital, a physiotherapist may be able to set up an activity plan with you at home. Also consider a community alarm (Lifeline), see page 17.

If you do fall and break a bone, you may find that you won’t be able to cope with living in your own home. So it makes sense that you reduce your risk now. Independent Living Teams are in place across the county and can support you to stay in your own home and help you to remain independent as we know how important this is. Please see page 41 for more information. For more information about health and wellbeing or if you would like a copy of our Somerset Guide to Keeping Healthy and Happy in Later Life please phone us on: 0300 123 2224.

The Silver Line The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. Specially trained helpline staff can: • offer information, friendship and advice;

• link callers to local groups and services; • offer regular befriending calls; and • protect and support those who are suffering abuse and neglect. The Silver Line Tel: 0800 470 80 90 Web: www.thesilverline.org.uk

Support in the community The following section lists community support that you can contact directly to talk about what you need and make arrangements for them to help you. There are lots of things going on in your local community that could help you to remain living independently in your own home. These include: • various groups that meet to provide companionship; they may even arrange for someone to collect you to take you to group meetings; • pubs that provide meals, usually at great value;

• organisations that can help you with some domestic tasks, such as cleaning, shopping, gardening, or simple repairs to your property.

• befriending schemes, where volunteers can come and visit you at home or accompany you if you would like to go out; and

These are simple but important things that can help you feel safe and give you peace of mind.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The ‘Somerset You Can Do’ Service The ‘Somerset You Can Do’ Service is funded by us. If you would like to find out about what community support is available in your area, you can contact the free information service, which can: • put you in touch with organisations and groups in your community that are there to help you; • provide you with information on local community organisations you might like to join; • help you to get the information you need if you have sensory loss or other disabilities; • help you with your skills, development and learning; • put you in touch with Village Agents, who are recruited by the Community Council for Somerset to provide people in Somerset’s rural communities with easier access to information services;

• give you information about equipment you could hire or buy to help you live independently at home. As well as the Information Service, the ‘Somerset You Can Do’ also provides a volunteering service that supports and recruits people who want to volunteer to support others. There is also a community development service. This supports groups and organisations to become established and helps to improve the community support they offer by making it more accessible. ‘Somerset You Can Do’ Tel: 01278 664180, Monday to Thursday, 10am to 4pm, and Friday, 10am to 1pm Text: 07770 465433 Email: enquiries@somersetyoucando.org Web: www.somersetyoucando.org

• tell you about getting practical help at home; and

Somerset Active Living The ‘Somerset You Can Do’ also provides support to the Active Living network across Somerset. There is a thriving Active Living network with over 120 community groups, clubs and organisations across Somerset. They offer the opportunity for people to come together, enjoy the company of others and develop new friendships and social circles. Each centre is unique and offers a varied programme

of activities to suit most needs, such as light exercise, developing and learning new skills and knowledge, access to advice, information on looking after your health and wellbeing whilst having fun at the same time. They run on different days and times of the week, some offering lunches. Find a group near you on the website: www.somersetactiveliving.org.uk

Home Improvement Agencies Aster Care and Repair Somerset, part of Aster Living, is the preferred provider of Home Improvement Agency services for Somerset. They are funded by us, the District Councils and NHS Somerset to help you arrange a major adaptation to your home if you need it. They can provide technical services, such as drawing plans and getting quotations for work. They work with occupational therapists in Adult Social Services and the district councils to make sure the work progresses smoothly. They keep lists of reliable contractors, who can provide a quality service and make sure that everything is as it should be when the work is finished. They can help you to complete the works privately if you are not eligible for funding under the Disabled Facilities Grant (DFG) means test. For further information on the Care and Repair service provided by Aster Living, please phone: 0333 400 8299.

They also provide a subsidised handyperson services called ‘Handihelp’ which can help you with small repairs, maintenance and minor adaptations (not funded through Adult Social Services). A charge is made for this service which is subsidised by the local authority and, therefore, keeps costs reasonable. They will provide a quotation if you ask them. They also carry out free home safety checks when they visit you. The ‘Handihelp’ service is also available as a home from hospital discharge service if you need minor repairs and adaptations to your home to make sure that your move back is safe. Some parts of this service may be provided at no cost to you. For more information about the ‘Handihelp’ service, or to book an appointment, please phone: 0333 400 8299 or email: handihelp@asterliving.co.uk. You can look on their website: www.asterliving.co.uk/

Visit www.carechoices.co.uk for further assistance with your search for care

Home Improvement Agencies continued adapting-your-home/handihelp or you can get more information by phoning us on: 0300 123 2224. Note: If you are registered disabled with Adult Social Services, you will be exempt from paying VAT on certain types of works done to adapt your home* or equipment

purchased specifically to meet your disability needs. *You should be given a form to claim VAT relief when you buy your equipment or adaptations. Please see the www.gov.uk information on VAT relief for disabled people at: www.gov.uk/financial-help-disabled/vat-relief

Leaving hospital If you, your carer, family or hospital staff feel that you will need extra support when you leave hospital, you can ask us to carry out an assessment while you are in hospital or before you go into hospital if you are waiting for an operation. See page 42 for an explanation of what an assessment is. A social care worker will agree a discharge or care plan with you, which tells you what help and support will be

arranged for you when you return home. This makes sure that you can leave hospital safely, as soon as you no longer need hospital care. Someone from the local social care team will contact you after you have returned home to check that the care plan is still right for you. The help may be increased or reduced depending on how you are. The aim is to provide the right short-term help to allow you to recover your independence.

Red Cross Home from Hospital service The Home from Hospital Service helps many people each year to go back home after a stay in hospital. The service can give short-term practical and emotional support to help you get your confidence back and live independently. Help can be provided by: • taking you home and helping you to settle in; • shopping for you; • collecting prescriptions and pensions; and • sitting with you if your carer has to go out. Trained volunteers from the British Red Cross provide this free short-term service.

You can contact the Home from Hospital co-ordinator by phoning: 01823 273707 or 0845 331 5000, or writing to: Home from Hospital, British Red Cross, Red Cross House, Livingstone Way, Taunton TA2 6BD To find out more about any of these services, phone the British Red Cross in Somerset on: 01823 237700. For the Medical Equipment Loan Service please phone: 0845 331 3331. You can find more information about these services on the Red Cross website: www.redcross.org.uk

Aster home from hospital service Aster also offers a home from hospital service. If possible someone will visit you in hospital before you go home. But, they can come to see you at your home if you prefer or if there isn’t enough time before you go home. They’ll talk to you and find out what your needs are and agree with you how they can help. They can do lots of things to help you. Here are a few examples; they can: • arrange for basic food supplies ready for your return home, or help you get a food parcel if you’re short of money; • provide a visiting service to reassure you;

• give advice or carry out checks to see if you are receiving all the benefits or grants you might be entitled to, and they’ll help you fill in the forms if needed; • carry out home safety checks; • give advice and help to find things like care, cleaning, gardening, shopping or dog walking; and • provide lots of information about local groups or organisations that offer help in your area. For further information on the Home from Hospital service, please phone: 0333 400 8299.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day time care and support Day time care and support can be a made up of a variety of activities, designed to help people who live in their own home but who need help to get out and about. Activities are often run in the community, from a local residential or nursing care home, to an activity group in a local hall or housing scheme. Care and support is available in a way that encourages and enables people to remain as independent as possible by helping them to maintain

and improve their wellbeing. There are many day time activities that can also allow carers to have a break. Check with your local care homes and care agencies to see if they run this service, or, if you qualify, your social care worker can book the service for you, or you can book it yourself if you have a Direct Payment (explained on page 45). This service does not include an overnight stay.

Meals There are organisations in Somerset that, for a fee, offer a variety of different meals. Often this is by providing you with a frozen meal that you can warm up and eat when you choose. Somerset Community Meals service Somerset Community Meals service is for older people and people with disabilities who we agree need help to make sure they have regular cooked meals. This is provided at a discounted rate from a menu by Wiltshire Farm Foods. There are also some more expensive meals that you can buy if you want to. The Meals at Home service delivers frozen meals to you every two weeks. The frozen meals must be kept in a freezer and can be reheated in a microwave, oven or special steamer. This means that you can choose what you eat and when you eat it and can have a cooked meal every day. Your dietary, religious or ethnic needs can be catered for. If you need to borrow any of this equipment from Wiltshire Farm Foods there is no charge for this, as long as you place the minimum order of ten meals every two weeks. If you need help to get your meal ready or to eat it, this can be arranged after an assessment of your needs. You may have to pay for this; how much will depend on your circumstances. You can still have frozen meals without being assessed by us. Wiltshire Farm Foods is a private company that provides a service to many parts of the country. You can buy meals from them privately but this won’t be at a discounted rate.

You can find out more about Wiltshire Farm Foods by phoning them on: 01225 776793, or by phoning us on: 0300 123 2224.

Community Services Magna Careline West Somerset Magna Home Help Magna Meals on Wheels Magna West Somerset Housing Association Limited St Peter’s House Bridge Street Williton Taunton Somerset TA4 4NR

Peace of mind at the touch of a button Our Careline service is available 24 hours a day, 7 days a week, 365 days a year, giving you and your family, or your business peace of mind at any time!

Helping you live safely in your own home Shopping, home cleaning, dog walking, window cleaning, welfare visits, benefits advice and much more!

Freshly cooked meals delivered hot to your door Magna meals on wheels are available to anyone living within a 10 mile radius of Watchet, every day of the year if required! For more information about these services please call Community Services on 01984 635141

Equipment Would you be surprised to know that you use assistive technology already in everyday life? It comes in the form of devices to alert us when: • it’s time to get up - alarm clocks; • there’s smoke in the house - smoke detectors; • there’s someone at the door- door bell; or

• there’s a call for you - telephones and mobiles. There is a wide range of equipment available that can easily be used in the home to make life easier and help you remain independent. These things could be a stair rail, raised toilet seating, equipment to help in the bath or shower, or >>

Visit www.carechoices.co.uk for further assistance with your search for care

Freephone:

0800 910 1864

Help & Advice from 8:00am - 8:00pm Everyday

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Equipment continued >> items to help you prepare and eat food and drink, loop systems to support hearing, magnifiers to support reading. They allow you to continue: • moving around your home; • getting in and out of a chair or bed; • getting in and out of the bath or shower; • preparing food and drinks; • reading bills and correspondence; • reaching the front door; or • carrying out parenting tasks. There are many other products available to support more vulnerable people to live as independently as possible in the community for longer. The aim is to give people more choice and control over how they live their lives and the risks they are able to take. These products are often known as ‘Telecare’. Telecare can prompt, remind and inform people and their carers about things in daily life which need to be done, such as taking their medication on time. They can alert a family member or carer that a person has got out of bed at night and needs assistance. Or they may alert a monitoring centre that something has happened and appropriate action should be taken.

www.somerset.gov.uk/asksara You can buy some equipment that might help you from local shops that specialise in disability equipment. There are also some local voluntary organisations and private providers that sell equipment. We can tell you more about this if you contact us. If you would like someone from social care to talk to you about what could help you, please phone us on: 0300 123 2224. Sometimes, someone from the occupational therapy team may need to come and see you at home to make sure you get the best advice. They will also need to visit you if you need adaptations to your home. Please see page 13 ‘Home Improvement Agencies’.

Community Alarm Services In Somerset, Community Alarm services are available through district councils. See page 63 for contact details. They can provide a device that sits between the phone and its socket point, and an alert button that you wear. By pressing the button, an alert is directed to a call centre that will respond instantly. They can speak to you even if you are not near the phone, but this will only happen when the button is pressed. If we are supporting you to go home following a period How to get equipment in hospital, we will pay for you to use the Community Alarm Equipment for short-term loan is available through the British service for up to six weeks. You will be asked to pay for the Red Cross Society loans service and is ideal if you need some service if you want to use it for longer than six weeks, if you equipment temporarily, for example, while a disabled relative need it. The right equipment and assistive technology can is on holiday with you or to try out before you buy. You can make all the difference to feeling safe and getting your phone them on: 01823 273746. confidence back after an illness or accident. Phone us on: People in Somerset have access to a website called AskSARA 0300 123 2224 for information or to ask for an assessment. We that you can use to see what equipment is available locally to can advise you about how to contact these services and also you and how to obtain it. Please see our website for updates: send you a leaflet to help you choose.

Advice from an independent occupational therapist If you would like advice from an occupational therapist you can visit one of the Independent Living Centres, where you will be able to try out equipment and get advice about what to buy. Or, you could ask a private occupational therapist, who can come and see you in

your own home. The British Association of Occupational Therapists has a dedicated list of private occupational therapists. For more information, phone the independent enquiry line on: 0800 389 4873.

Transport and travel We offer a wide range of community and accessible transport services for people living in Somerset. We provide transport for community groups and people whose needs are not met by normal public transport. There are various schemes available depending on where you live. The schemes offer a mixed fleet of vehicles, all

with disabled access. Concessionary Bus Passes: Provide free bus travel, subject to certain time restrictions, to anyone over 66 years of age, or who is eligible on the grounds of disability. You can request more information and a copy of the application form by visiting: www.somerset.gov.uk/concessionary >>

Visit www.carechoices.co.uk for further assistance with your search for care

TOTALCARE

ARE YOU HAPPY WITH YOUR CARE PROVIDER? Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualified support workers can assist you to live safely and independently in your own home.

The following services are available: • Washing, bathing, showering, shaving & oral care • Dressing & Undressing • Feeding and Meal Preparation • Housework, Laundry & Shopping • Sitting and Respite Care • Toileting

• Getting up and going to bed • Medication/Prescription Collection • Night care • Accompanied Visits • Palliative Care • End of Life Care

TOTAL CARE 12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS

Tel: 01278 424514 or 07743 197798

www.totalcaresouthwest.co.uk This Directory’s helpline 0800 389 2077 – information on choosing and paying for care 18totalcare.sw@btinternet.com

Transport and travel continued >> or by phoning: 0300 123 2224. Community Transport Schemes: Can provide transport for people or community groups whose needs are not met by public transport. Charges will depend on which scheme you use. For details of your local Community Transport visit: www.somerset.gov.uk/communitytransport or phone: 0300 123 2224. SLINKY transport services: An accessible bus service

that can be used for everything from health appointments to shopping trips. A number of SLINKY services operate in different parts of Somerset. To find out how to contact your local SLINKY service, visit: www.somerset.gov.uk/slinky or phone: 0300 123 2224. We subsidise some bus services in Somerset. For information about services and timetables, phone Traveline on: 0871 200 2233.

Blue Badges A Blue Badge helps people with severe walking difficulties who travel as drivers or passengers, to park close to their destination in on-street parking and some car parks. The scheme is also for people who are severely sight impaired. The charge for a Blue Badge is £10. You can check your eligibility and apply for a Blue Badge on the www.gov.uk website: www.gov.uk/apply-blue-badge We will need information about you to decide whether you are eligible. You may need to see one of our occupational therapists so that they can assess the difficulty you have with walking.

Get an online assessment You can get a badge following the assessment if you: • have a permanent disability that means you can’t walk or have considerable difficulty walking; • have a severe disability in both your arms, drive regularly and have considerable difficulty operating parking meters and ticket machines; or • are a child under the age of three who needs medical equipment with you at all times that cannot easily be transported, or if you are affected by unstable medical conditions and may require emergency treatment.

The Library Service There are static and mobile libraries across Somerset, providing everything from traditional books to DVDs and CDs. Talking books are available in many libraries and may be accessed free of charge by people who are blind, partially-sighted, dyslexic or unable to hold printed books. Library members may also download e-audio books and e-books from: www.librarieswest.org.uk. You can also phone the Enquiry Centre on: 01823 336370 to find information on any subject. Home Library Service: A free service for people unable

to visit a library themselves. It can include volunteers or a mobile library delivering books to your home, someone borrowing books on your behalf, or a residential home receiving a collection of books. Phone: 0300 123 2224 to register for the Home Library Service or fill in an application form, which is available from libraries and our website: www.somerset.gov.uk Mobile Libraries: These follow scheduled routes. They all have wheelchair access. For details, phone: 0300 123 2224, or you can see the schedules on our website.

Learning and Training Somerset Skills and Learning provides a wide range of courses for people of all ages, whether you want to get a qualification, exercise your mind and body or discover a new pastime. These include everything from Nordic walking and fly

fishing, to courses to develop caring skills such as listening and counselling and dementia care. For more information you can phone: 0845 688 0488 or visit: www.learnsomerset.co.uk where you can search for courses or download a brochure.

Somerset Choices There are many more community support services that may be right for you. Obviously we can’t list them all in this Directory. If you have time, please look on the Somerset Choices website, which is the community

services database for Somerset. It has a simple search facility to assist you as you explore the website. Visit: www.somersetchoices.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier in your home In the living room

Plug with handle Chair raisers

BYRO N

Easi - reach

WHAT YOU WHAT IS DIFFICULT HAVE TO DO FOR YOU Get in and • Standing up from out of chairs sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

COMPLEX SOLUTIONS • Buy electric riser chair

MORE COMPLEX SOLUTIONS • Ready made chair raisers if your chair is low

Open and close windows

• Can’t reach windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Environmental controls

• Remove window opener • Install extractor fan • Install new windows

Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Install new or additional heating system

• Move heating controls

Switch lights • Can’t reach switch on and off • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Environmental controls

• Move light switches • Replace light switches

Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Get a grant • Ask for a winter fuel payment • Change to a • Use a trolley – if you can cheaper heating safely lift the fuel into the system trolley

• Replace the fire

Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier in your home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO Get in and out of bed

WHAT IS DIFFICULT FOR YOU • Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

SIMPLE SOLUTIONS • Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

COMPLEX SOLUTIONS • Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

MORE COMPLEX SOLUTIONS • Fit grab rails • Buy a new bed mattress • Transfer board

Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

Keeping warm in bed

• Checking the safety of your electric blanket

Getting dressed

• Difficult to reach all of your body

• Contact n (see key below) for further information • Contact n (see key below) • Consider care in your own home for further information • Learn new techniques for dressing • Buy clothes with different fastenings

Cut your nails

• Can’t reach feet • Hard to hold scissors • Opening bottles • Remembering to take tablets

• Easy grip scissors

• See the clock to tell the time

• Buy a clock with larger numbers

Take your tablets

Read the time

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • See a podiatrist

• Ask someone to prompt you

• Get a pill dispenser with days and times marked

• Buy a clock that ‘speaks’

n Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier in your home continued In the kitchen

Teapot tipper

Pan handle holder

Chopping board with spikes

Perching stool

WHAT YOU HAVE TO DO Reach cupboards

Use taps and switches

Cutting, chopping, preparing and cooking food

Moving around the kitchen Eating and drinking

Laundry and ironing

WHAT IS DIFFICULT FOR YOU • Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy • Taps or switches are too awkward • Can’t reach taps or switches

Liquid level indicator

Large handled cutlery

SIMPLE SOLUTIONS • Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

COMPLEX SOLUTIONS • Lower or raise cupboards

MORE COMPLEX SOLUTIONS • Alter spring in door closers

• Fit tap turners

• Alter kitchen

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Food processor • Perching/high stool • Buy a trolley

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift • Not enough space

• Sit at a table • Change height of • Range of kitchen gadgets work surface available: knife with a thick • Make space under handle; chopping board work surface for with spikes; pan handle knees when sitting holder; teapot tipper; lid gripper. • Re-organise furniture • Adaptation to kitchen

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup • Washing machine is too high or too low • Putting up ironing board

• Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles • Wall-fixed ironing board • Change washing machine or iron

• Review mobility equipment used • Buy a trolley

• Raise/lower washing machine

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier in your home continued In the bathroom

Shower board

Grab rail Raised toilet seat

Long-handled sponges

Tap turners

WHAT YOU HAVE TO DO Wash hands, face and body

Have a bath

Toilet seat and support frame

WHAT IS DIFFICULT FOR YOU • Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body • Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing your back

Dry yourself

SIMPLE SOLUTIONS • Tap turners • Long-handled sponge • Flannel strap • Contact n (see key below) for further information • Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

COMPLEX SOLUTIONS • Raise or lower basin • Showers

MORE COMPLEX SOLUTIONS • Lever taps or new taps • Stool

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home • Hot air body dryer

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Floor is slippery • Room is too cold • Difficulty in drying body Use the toilet • Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Heat bathroom • Non-slip mat • Towelling gown • Specialist toilet • Raised toilet seat • Combined toilet seat and • Alter position of toilet support frame • Request short• Flush lever extension • Contact n (see key below) term loan of for further information commode

• Change floor covering

Clean teeth

• Toothbrush gripper

• Electric toothbrush • Stool • Shower board • Shower chair or stool • Replace shower controls

• Gripping the toothbrush • Standing at the basin Have a shower • Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Buy a commode • Buy a portable urinal • Grab rails

n Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care

CL Lifestyles Home Care

Tel: 0845 459 0188

Quality Care at Home Day Care Night Care Live-In Care Services we provide: • Dementia Care at Home • Support and Assistance through the night • Care and Support with day to day living • Terminal Illness, Palliative Care at Home • Live-In Care and Support – an excellent alternative to residential care, with one to one support CL Lifestyles Home Care is a family run care service with strong ethics in care. Registered and providing quality care in the community since 2007. We feel the best attentive care and customer service is the least anyone should expect from a care service.

For an information pack please call 0845 459 0188 or email info@cllifestyles.co.uk or visit www.cllifestyles.co.uk 24

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support at home Home care Before you decide you need home care you should consider and seek advice about equipment and adaptations. This may reduce, or even eliminate your need for home care. Home care services provide someone to help people who are struggling to cope in their own homes with daily activities, such as, cleaning and shopping and personal care, including, getting in and out of bed, washing, dressing and using the toilet. For people with additional needs, specially trained staff are available. With the right help many people are able to recover their independence after a crisis. If you are frail, have been ill, or have just come out of hospital, the short-term support of a home care worker could be welcome. Also known as domiciliary care or care at home, it is available to anyone, but is particularly aimed at older people or people of any age with a physical or learning disability, or a mental health condition. Agencies can also help parents and carers of children with disabilities and provide support to your own carer if you have one.

Care at home can be provided by private or voluntary agencies or individuals. If you choose agency care, it will be delivered by a small team of care workers. They must be specially trained in areas such as manual handling, first aid and food hygiene. Care workers will also have had background checks with the Disclosure and Barring Service (which used to be called the Criminal Records Bureau (CRB)). Not all agencies provide the same services and charges vary. Some agencies offer a night-sitting or even a live-in service and some are also registered as nursesâ&#x20AC;&#x2122; agencies, meaning they can provide registered nurses, if needed. All home care organisations that provide personal care must register with, and be inspected by, the Care Quality Commission (CQC), which makes sure that quality standards are met by the service and that staff are appropriately trained to do the job. You can ask the CQC for their last inspection report regarding any agency you are considering. For more information on CQC see page 37.

What if I move house? If you have a personal budget from us and plan to move home, please contact us so we can make sure that your care arrangements continue when you move. This could be for you and your carer if you have one. If you are moving to another local authority area, for example from Somerset to another county, with your permission, we will let your new social services offices know. They may wish to contact you to talk about your care

needs before you move. We will provide them with your care and financial assessment information, personal budget allocation, and care and support plan so that they can make sure the same level of service is ready for you when you arrive in your new home. They will probably contact you soon after you arrive to make sure you are happy with the arrangements and to see if anything needs to be changed. For more information on personal budgets, see page 45.

Live-in care Moving into residential care, where you have the support you need and the companionship of others is the best solution for some people. For others, staying in the family home with its lifetime of memories and personal possessions is of greater consideration. Live-in home care is an alternative to residential care. It allows you to retain control of your life and what is happening around you. If you have any pets, they can continue to live with you, and family and friends can still visit or stay. There are many advantages of having one person to look after you too. A live-in carer can get to know your routine and do things the way you like them done. As well as help with personal care and domestic chores, they can assist with

transportation and home administration, and you have the reassurance that there is someone you can call on at any time of day or night. As carers are often matched to your needs and interests you also have the opportunity to establish a one-to-one relationship with them and enjoy their companionship. Not only is 24-hour live-in care available on an on going basis for people who need full-time support it can also be provided on a short-term basis, for example, following a stay in hospital or to provide a regular carer with a break. Organisations providing live-in care will tailor the service to suit you, but you need to be clear about what they will charge you and ask for their service user guide.

Visit www.carechoices.co.uk for further assistance with your search for care

How can Way Ahead Care help you? Supporting you to live independently in your own home We have a vast experience in supporting individuals with little or no mobility, and specialise in designing services for those living with Dementia and Alzheimer’s. Offering a wide range of services from ‘pop in’ or reassurance visits to more structured care provision.

Call us now for a FREE consultation

01823 321123

Or visit our website to learn more about how we can help

www.wayaheadcare.co.uk

Homecare Services by your local family run care provider 26

Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care at home agency checklist If we arrange your care and support we will use care agencies that we have an existing contract arrangement with. The agencies used will have been accredited to work for us. People who arrange and pay for their own care, either

privately or through a Direct Payment (see page 45), are able to choose their own worker or care agency. The things in the list below may be useful to think about when you are considering using the services of a care at home agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3

How hard or easy would it be to make a complaint and how are things then put right? 1 2 3

How long has the agency been operating? 1 2 3

Care at home agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate or check that they are listed on the CQC website: www.cqc.org.uk 1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be told in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3

If this is a private contract, ask for a copy of the agency’s contract terms and read them carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. 1 2 3

Care workers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular needs are chosen. Can you talk to them before deciding? 1 2 3 Care workers should be fully trained or be in ongoing training. Ask the agency about their training policies. 1 2 3

You will have a care and support plan prepared by the agency that the care workers will work to. Ask how often this plan will be reviewed by the agency. 1 2 3 Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3

Visit www.carechoices.co.uk for further assistance with your search for care

Untitled-1 1

08/04/2015 08:45

Live-in Care

Registered Charity No. 1014697

from £695 per week

Do you need a little extra help at home? Our highly skilled and caring staff provide a personalised service across West Dorset and South Somerset, ensuring you continue to get the most out of life. We work with everyone who requires care and support in their own home, from young people or adults with disabilities, to older people who need a helping hand with their daily lives.

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

For more information please visit our website

www.care-south.co.uk/homecare or contact us directly

☎ 01460

270500

email: hccrewkerne@care-south.co.uk HOME CARE

08000 121 247 | www.liveincare.info Taunton - 01823 729 557

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers ABLE2ACHIEVE OFFICE RCPA Yeovil Tel: 01935 429430 AGINCARE UK LIMITED Dorset Tel: 01823 729557 ALLIED HEALTHCARE Yeovil Tel: 01935 412907 AMBER HOME CARE LTD Near Radstock Tel: 01761 412011

LDA

OP D YA

Advert page 28 OP D PD LDA MH SI YA AD

BUTTERFLY HOME HELP Bath Tel: 01373 825951

OP D PD LDA MH SI YA AD

C L LIFESTYLES CARE SERVICES Wellington Advert page 24 OP D PD LDA MH SI YA Tel: 0845 459 0188

OP D PD LDA MH SI YA

ASH HOUSE Taunton Tel: 01823 345612 BEAUCHAMP HOUSE HOME CARE Taunton Tel: 01823 481500 BARNARDO’S SOMERSET FAMILY LINK Taunton Tel: 01823 413688 BLUE MOON CARE LIMITED Taunton Tel: 01823 289559

BUTTERFIELDS HOME SERVICES Taunton Tel: 01823 211112

Advert page 35 OP D PD MH YA

CAMBIAN LUFTON MANOR COLLEGE Yeovil Tel: 01935 403120

LDA

CANDLELIGHT HOMECARE RCPA Advert page 35 Glastonbury OP D PD LDA MH SI YA AD Tel: 01458 831201

Advert page 38 OP D PD SI YA

CARE SOUTH HOME CARE SERVICES RCPA Advert page 28 Crewkerne OP D PD LDA MH SI YA AD Tel: 01460 270500

PD LDA SI

BLUEBIRD CARE RCPA Advert page 28 Bridgwater and Burnham OP D PD LDA SI YA Tel: 01278 488799 OP D PD LDA SI YA Chard Tel: 01460 353184 OP D PD LDA SI YA Frome Tel: 01373 463838 OP D PD LDA SI YA Minehead Tel: 01643 459199 Street & Glastonbury Tel: 01458 570015 OP D PD LDA SI YA OP D PD LDA SI YA Taunton Tel: 01823 331194 Wells & Shepton Mallet Tel: 01749 372197 OP D PD LDA SI YA OP D PD LDA SI YA Wincanton Tel: 01963 476184 OP D PD LDA SI YA Yeovil Tel: 01935 584184 BRUNELCARE DOMICILIARY CARE SERVICES Bridgwater Advert page 35 OP D PD MH SI Tel: 01278 439177

CAREWATCH WYVERN Taunton Tel: 01823 325554

OP D LDA SI YA AD

CARROLL’S HOME CARE Minehead Tel: 01643 707370

CASTLE CARE WESSEX Frome Tel: 01373 836767

CHURCHVIEW CARE SERVICES Minehead Tel: 01823 339906

LDA

CHURCHVIEW CARE SERVICES Taunton Tel: 01823 323451

LDA

CONVIVIUM CARE LIMITED Holcombe Tel: 01761 239029

OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Respect • Commitment • Trust

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www.lifelinehomecare.co.uk

Glastonbury Office 01458 832692 30

enquiries@lifelinehomecare.co.uk

Frome Office

01373 823105

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued COUNTY NURSING LTD Taunton Tel: 01823 332411

OP D PD SI YA

CRIMSON HILL SUPPORT LTD Taunton Tel: 01823 255000

LDA

DRAKES PLACE Wellington Tel: 01823 662347

OP PD LDA SI YA

DUNSTER LODGE DOMICILIARY CARE Minehead Tel: 01643 800190

OP PD SI

LIBERTAS CARE LIMITED Crewkerne Tel: 01460 78726 LIFELINE HOMECARE Glastonbury Tel: 01458 832692

OP D PD LDA SI YA Advert page 30 OP D PD LDA MH SI YA AD

LIFELINE HOMECARE – FROME Advert page 30 Frome OP D PD LDA MH SI YA AD Tel: 01373 823105 LIFEWAYS COMMUNITY CARE Taunton Tel: 01823 277500

D PD LDA MH SI

ENABLE SUPPORT SERVICES Yeovil Tel: 01935 845631 OP D PD LDA MH SI YA AD

MANAGED CARE LTD Langport Tel: 01458 253738

FLOURISH COURT Wells Tel: 0333 400 8299

MENCAP – TAUNTON DEANE SUPPORT SERVICES Taunton Tel: 01823 288061 LDA

OP D PD LDA MH SI YA AD

G.H. QUALITY CARE LTD Bridgwater Tel: 01278 445068

OP D PD SI YA

GATCHELL OAKS CARE (GO CARE) Taunton Tel: 01823 270694

OP PD SI

OP D PD MH SI

MENCAP – YEOVIL SUPPORT SERVICE Yeovil Tel: 01935 423232

LDA

MR FREDERIK JOHN EATON – MEADOW COURT Taunton LDA MH Tel: 01823 270845

HOME INSTEAD SENIOR CARE Taunton OP D PD LDA MH SI YA Tel: 01823 211121

NAS COMMUNITY SERVICES (SOMERSET) Highbridge Tel: 01278 760555

HORTON HOUSE Ilminster Tel: 01460 250915

OP PD LDA MH SI YA

NEIGHBOURHOOD CARE HQ Burnham-on-Sea Tel: 01278 320774

OP LDA MH SI YA AD

NETHERCLAY HOME CARE Advert outside back cover Wellington OP D PD LDA MH SI YA AD Tel: 01823 668400

KYLEMORE CARE SERVICES LTD RCPA Yeovil OP D PD LDA SI YA Tel: 01935 471751

NEWCROSS HEALTHCARE SOLUTIONS LIMITED Taunton Tel: 01823 282850 OP D PD LDA MH SI YA AD

HOUSE OF ST MARTIN Taunton Tel: 01823 275662

LDA

OP D PD LDA MH

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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We can offer: n

PERSONAL CARE

prepare & cook meals, medication prompting

SLEEP-IN SERVICE/WAKING NIGHT SERVICE RESPITE DOMESTIC SERVICES shopping, laundry, ironing, help with daily tasks

TRANSPORT

appointments and day trips n

GARDEN TIDYING

grass cutting, general maintenance n

HOLIDAY CARE

companionship, holiday assistance

01278 795342 or 07739 093653 e: selecthomecaredirect@yahoo.co.uk

For further information please visit our website at

www.selecthomecaredirect.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued NURSE PLUS AND CARER PLUS UK LTD RCPA Advert page 35 Taunton OP D PD LDA MH SI YA AD Tel: 01823 325013

SOMERSET LD SERVICES (1) Frome Tel: 01373 456500

LDA

OAKVILLE HOMECARE LTD Frome Tel: 01373 461438

SOMERSET LD SERVICES (3) Yeovil Tel: 01935 470600

LDA

OP YA

ONE TO ONE HOMECARE LTD Wellington OP D PD LDA MH SI YA AD Tel: 01823 674309 PRESTIGE NURSING LTD Yeovil Tel: 01935 433193

OP D PD LDA MH SI YA AD

QUALITY HOME CARE SERVICES Wells Tel: 01749 673452

OP D PD LDA MH

REYNARD CARE & SUPPORT AGENCY, THE Minehead Tel: 01643 708529 RUBY CARE Taunton Tel: 01823 480640 SELECT HOMECARE DIRECT Highbridge Tel: 01278 795342

LDA YA

OP D PD LDA SI Advert page 32 OP D PD LDA MH SI

SOMERSET CARE COMMUNITY Chard Advert page 40 OP D PD LDA MH SI YA AD Tel: 01460 64439 Mendip OP D PD LDA MH SI YA AD Tel: 01373 473703 Sedgemoor OP D PD LDA MH SI YA AD Tel: 01278 426903 South Somerset OP D PD LDA MH SI YA AD Tel: 01935 433246 Taunton Deane OP D PD LDA MH SI YA AD Tel: 01823 447120 SOMERSET DOMICILIARY AND FLOATING SERVICE Minehead LDA Tel: 01643 708378

SOUTH WEST INDEPENDENCE LIMITED CARE AT HOME Bridgwater OP D PD LDA MH SI YA Tel: 01278 421844 STERLING CARE PARTNERS LTD Yeovil Tel: 07969 460311

OP D PD SI YA

TOTAL CARE Bridgwater Tel: 01278 424514

Advert page 18 OP D PD SI

VOYAGE (DCA) SOMERSET & DEVON Bridgwater Tel: 07964 249148

LDA

WAY AHEAD CARE - SOMERSET RCPA Taunton Advert page 26 OP D PD LDA MH SI YA AD Tel: 01823 321123 WEY HOUSE NURSING HOME Taunton Tel: 01823 337391

D PD MH SI YA AD

WISTERIA HOUSE RESIDENTIAL HOME Yeovil Tel: 01935 822086

OP D

WOODRIFT Chard Tel: 01460 63918 OP D YOU FIRST SUPPORT SERVICES CIC RCPA Advert page 32 Martock OP D PD LDA MH SI YA Tel: 01935 823718

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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HUMANICARE

Quality service by friendly & dedicated staff helping to maintain your independence.

Do you have concerns for a friend, neighbour or family member? Are they in need of, or approaching a time when they will need, a safe pair of hands?

Live-in Care Assisting you 24/7 in your own home, long or short-term.

Humanicare offer a cost effective alternative to residential services. • • • • • • • • • •

Companionship & Sitting Live in Services day/night Meal Preparation & Cooking Laundry & Ironing Housework & Shopping Home & Garden Maintenance Assistance with paperwork Medication/Prescription Collection Accompanied Visits & Appointments All Staff are CRB/DBS checked

T: 0330 123 1423

E: info@humanicare.co.uk

www.humanicare.co.uk

• Help with all aspects of Care • Companionship • Personal hygiene – washing, showering, bathing • Cooking • Medication • Housework • Shopping • Respite • Accompanying to appointments

Our Carers are: • Disclosure and Barring Service (previously CRB) checked, inclusive of ISA check

Registered with the Care Quality Commission www.cqc.org.uk • Reference checked • Fully trained with appropriate specialist training

Whatever your needs please call or e-mail Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 34

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Candlelight Care Family-run company supporting the ones you care about. We can help with almost anything! • • • • •

Personal care Companionship Home from hospital support Help around the house Shopping and meals

• Overnight help • Respite breaks for family carers • Specialised help for children and families, stroke, dementia and end of life. • Live-in Care ‘I feel I just have to write to say that you cannot be praised enough for your kindness, efficiency and just thoroughly good service. In this climate where so often services do not come up to expectation, this exceeded expectation. Thank you all.’ Mrs D & family, Wells

Wells, Shepton Mallet, Evercreech, Glastonbury, Street, Chilcompton, Oakhill areas: 01458 831201 Wincanton, Castle Cary, Yeovil areas: 01935 817688 Bath and NE Somerset, Frome, Beckington, Nunney, Norton St Phillip areas: 01225 776000 Registered with

CQC

www.candlelightcare.co.uk

Butterfly

Brunelcare Community Services in Somerset provide care and support to adults in their own homes throughout Sedgemoor.

Professional Care Family Values

  

01458 831201

Concerned a loved one is struggling with daily tasks? Worried someone you know is not receiving the support they deserve? Are you frustrated by inconsistent care provision? Please give us a call and perhaps we can help

01373 825951

www.butterflyhomehelp.com

You or a family member may require care & support during the day, night or at weekends for short or long term assistance. Our experienced Care Assistants are on hand to offer support with personal care, getting up and going to bed, palliative care, companion care and support and more, for the elderly, people with a learning or physical disability or extra help following an hospital stay.

We offer a flexible service tailored to suit individual needs, help maintain your independence in your own home and have a person centred approach treating everyone with dignity and respect.

How we can help: • Personal care • Assistance with your medication • Domestic • Preparing meals • Shopping • Assistance with paperwork • Sitting Service (allowing carers to take a break) • Laundry • Footcare (by trained therapists) • Accompany you to appointments and days out We offer an all-encompassing rate, so there are no extra charges for evenings, weekends, bank holidays etc. All our staff are fully trained and also vetted by the criminal records bureau. Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY Tel: 01278 439177 Web: www.brunelcare.org.uk Email: Somersetenquiries@brunelcare.org.uk

For added peace of mind, we operate an out of office hours on-call service. For an informal chat call your local office -

Registered with the Care Quality Commission (CQC)

Visit www.carechoices.co.uk for further assistance with your search for care

Housing with support, or care and support Sheltered and retirement housing Sheltered and retirement housing is suitable for people who can live independently but provides the peace of mind that there are some on-site support services available that can be called on to provide low level support for short or longer term needs. There are many different types of sheltered schemes and retirement housing, available both to rent and to buy. They are provided by local councils and housing associations. Schemes usually consist of between 15 and 40 dwellings. These may be bed-sitting rooms, selfcontained flats, bungalows or luxury apartments. The complex is often built around a garden or communal facility and is linked to a central control centre for security. Some schemes are simply housing for older people and linked to a community alarm. Most schemes have a scheme manager or support co-ordinator/worker and

a community alarm service. There are often communal facilities, such as a lounge, laundry, guest flat and garden. Meals are not normally provided, but a few schemes include a restaurant and some can arrange hot meals. Private developers also build retirement housing for older people, who are usually over 55 years, to buy or to rent, or for shared ownership. They set their own entry criteria for people with care and support needs. Retirement housing is aimed at people with very minimal support needs, while sheltered housing is for people with higher level support needs, for example, who can live reasonably independently but may need some support with daily tasks. Often, people who move into sheltered housing, through the enabling type of service, find they can do more easily the things they were struggling to do before.

Extra Care housing Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care scheme, a higher level of care and support package is available on site, so is suitable for people who have care and support needs. Extra Care allows you to live in your own self-contained accommodation and have regular care and support needs

met by a designated team of care and support workers including a night time on-site sleep-in member of staff who can be available in an emergency. The complex is often built around a garden or communal facility and is also linked to a central control centre for security and emergencies. There are also communal facilities, such as a lounge, craft and day rooms, laundry, garden, guest rooms and meals are available at most schemes at lunch time.

Housing-related support is now called ‘Pathways’ We commission ‘integrated support’ using two Pathways. 1. The Somerset Pathways to Independence (P2I) is a multiagency, integrated housing-related support service for young people aged 16 to 25. It includes care leavers who live in or have a local connection with, the Somerset area. The service allows young people with housing-related needs to progress along a pathway of personal goals until they can live independently. But first and foremost, it will try to prevent the need for a young person to step on to the pathway at all, through targeted prevention measures. The P2I Services will prevent youth homelessness and enable the young people who are accommodated to progress from support and supervision to independent living by providing:

• targeted prevention and homelessness awareness through education, information and advice; • floating support that includes mediation and reconciliation; • emergency accommodation; • supported accommodation; • move on accommodation; and • resettlement support. 2. The Somerset Pathway for Adults (P4A) provides an integrated range of prevention, accommodation and resettlement services for vulnerable people who are considered to be ‘socially excluded’. These include people with a criminal background, or who have been identified as having poor mental health, or are sleeping rough,

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Housing-related support is now called ‘Pathways’ continued single and homeless and who need accommodation or support to prevent homelessness so that they can be independent long-term. There is evidence that many people can be thought of as temporarily socially excluded at different times in their lives. Most people can deal with these situations through their own resilience and resources. The overall aim of the P4A is to provide vulnerable people with a targeted support service. The service is tailored to the person and focuses on them getting and

keeping somewhere appropriate to live. It also helps them integrate into the community with support to identify sustainable income routes, reducing a reliance on benefits, with access to education, training and work related activities, including volunteering. It is a priority for these services to support people who do not have the resilience or resources, either through themselves, or their family or community, to overcome problems of exclusion and enable them to find stability. You can find more information and details of services in Somerset at: www.somerset.gov.uk

Care homes Types of homes Sometimes people decide to move to a care home when they are in a crisis and cannot work out how to get the help they need to stay at home. Often people who are helped through the crisis can keep living at home with the right support. Before considering moving into a care home, we recommend you talk to us first to make sure that all other options have been exhausted that could help you to remain living independently at home, or in other suitable accommodation. If this is no longer possible, moving to a good quality care home may be the best option. These are the types of care homes: Residential care homes provide personal care, such as washing, dressing, bathing and assistance with toilet needs, if required. They do not offer nursing care. In some homes some staff may only be ‘on call’ and not ‘on duty’ at night. Homes with fifteen residents or more must have at least one member of staff awake ‘on duty’ at night. Some provide specialist care for people with mental health difficulties or physical disabilities. If you have a health problem that needs a qualified nurse, this care will be provided by the District Nursing Service on the same basis as for people living in their own homes. Care homes with nursing provide nursing care 24-hours a day. Usually people living in these homes will be very mentally and/or physically frail or immobile, and have health care needs that can only be met by a registered nurse. Some offer

general nursing care for older people, while others specialise in mental health or physical disability. Care homes with nursing are often dual registered to provide both ‘residential personal care’ and ‘nursing’ care. If you choose one of these homes you won’t need to move if your condition changes. Also, this type of home helps couples who may have different needs to live together in the same home. Care homes that specialise in supporting people who have severe physical disabilities, learning difficulties or autism. These care homes do not normally provide nursing care. Specialised residential care homes are residential homes, only available in Somerset, that specialise in assisting people with a high level of dementia but who do not have nursing needs. Somerset Partnership NHS and Social Care Trust employ Specialist Care Development Nurses (SCDNs) who support residents in these specialised care homes and provide advice and support to the care staff. They are involved in discussing the needs of possible new residents to make sure that the home is suitable for them, and also that the overall dependency levels in the home can be managed by the staff who work there. They will agree whether the home is suitable for all new residents. Listings of care homes and care homes with nursing begin on page 64 of this Directory. Each listing details what categories of care the home provides.

Checking quality When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website:

www.cqc.org.uk All care providers must be registered under a system which brings adult social care, independent healthcare

Visit www.carechoices.co.uk for further assistance with your search for care

Checking quality continued and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe; Effective; Caring; Responsive to people’s needs; and Well-led. Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers. Following an inspection, each care home and home

care agency is given a report of how it rates against national essential standards of quality and safety. CQC also rates the services as ‘Outstanding’, ‘Good’, ‘Requires Improvement’ and ‘Inadequate’. By March 2016, CQC expects to have rated every adult social care service in England. You can see each service’s rating and report on the CQC website: www.cqc.org.uk, or ask the care provider you are considering for a copy of their latest inspection report. For any enquiries or to register a concern or a complaint, phone CQC on: 03000 616161 or email: enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Care homes contracts – independent advice It is advisable to consult a solicitor before signing any contract, to make sure that the terms are fair and you understand your rights and obligations. You may also wish to take independent financial advice

from an organisation like Age UK or a Citizens Advice Bureau. The Law Society has lists of solicitors who specialise in advice for older people.

Beauchamp House Nursing Home Hatch Beauchamp, Taunton, Somerset, TA3 6SG Beauchamp House is a Care South home providing individual, high quality nursing care by well-trained, compassionate staff. We offer all levels of nursing care, from short term respite to high dependency and palliative care.

“Beauchamp House is now the place I call home, and costs less than I thought it would.” Call us at Beauchamp House on or visit

01823 481500

www.care-south.co.uk

Care South is a leading provider of residential and home care across the south of England. Registered Charity No. 1014697

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

Some questions to ask when considering a care home.

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

First impressions

1 2 3

• Who owns and runs the home?

• Is alcohol served or permitted?

• How many people live there?

• Are there smoking and non-smoking areas?

• Are staff warm, friendly, polite, clean and respectful?

• What arrangements are there for religious observance (for example, are places of worship nearby/ Is there a prayer room)?

• Do the residents seem happy, active and sociable?

• Can you handle your own money?

• Does the home feel homely and welcoming?

• Does a hairdresser/chiropodist visit?

• Is the home fresh, clean and comfortably furnished?

• Are there arrangements for visiting opticians and dentists?

• Is the home near your family and friends?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and arrange your own room?

• Is there an adequate number of staff day and night?

• Is there a call system for emergencies? • Can you control the heating in your room?

• Can you go out when you choose?

• Can you lock your room or is there a secure place for valuables?

• Are visitors welcome at all times? Can they stay overnight? Can I entertain them in private?

• Is there a separate dining room? Bar?

• Can visitors join you at meals? Is there a charge?

• Are there both adapted showers and baths?

• How much choice do you get about meals?

• Does the home have the right adaptations and equipment to meet your needs?

• Is the food varied and interesting? Can you look at a menu?

• Are all areas safe and accessible (for example, for wheelchair users)?

• Can the home cater for your dietary needs? • Can you have snacks or drinks any time? In your room?

• Is there adequate provision for sight or hearing difficulties?

• Can you continue to pursue your hobbies?

• Are the grounds/gardens attractive and/or quiet?

• What activities and entertainment are organised? • Are outings and holidays arranged? At what cost?

• Is it convenient for shops, public transport, your doctor?

Fees and contract terms

• Can I bring some of my furniture and other belongings with me?

• Does the home accept people paid for by the county council?

• Can I have my own phone?

• Are residents involved in decisions on life in the home?

1 2 3

• How much are the fees? Do they cover all services available?

• Can I bring my pet with me?

• Can you get up and go to bed when you like?

• Does the home provide its own transport?

• Are the staff formally trained?

• Can you bring your own furniture and television?

• Are there any rules and restrictions (for example, going out, returning)?

• Can I keep the doctor I have now? If not, what choice of doctor do I have? • Do staff have appropriate language skills/knowledge?

• Will I have my own bath/shower/toilet?

Life in the home

• Can you make and take phone calls in privacy and comfort?

1 2 3

• Under what circumstances will the fees change? • Can you retain your own room if you are away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Delivering quality care and support Somerset Care is a leading not-for-profit organisation delivering quality care and support across Southern England. We deliver residential and nursing care across our 26 care homes in Somerset, as well as supporting adults with physical disabilities at our respite centre in Taunton. We provide care and support to people living independently in their own homes and under the name ‘Realise’ we also support adults with learning disabilities to live independent and fulfilling lives. Our services include: • Residential and nursing care • Care and support in your own home • Realise – support services for adults with learning disabilities • PETALS – specialist dementia support • Home from hospital rehabilitation and reablement • Companionship, respite and holiday support • Complex care and clinical services

“

The home is a relaxed, warm place and as much like ‘home’ as home can be. The staff are wonderful and are like an extended family, nothing is too much trouble and they really care about the residents.

”

Shirley – daughter of a resident

For more information please contact us on: 0800 988 4337 or enquiries@somersetcare.co.uk 40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care www.somersetcare.co.uk

Choosing a care home To decide which type of home would be right for you, you should ask for a needs assessment. See page 42 for an explanation of what an assessment is. A social worker will carry out the assessment. Other professionals, such as an occupational therapist, a district nurse or your doctor will also be involved, with your permission. This will help make sure you choose the type of home that would best meet your needs. If you are moving to a care home with financial help from us you have the right to choose a home anywhere in England, Scotland or Wales, as long as we agree that it meets the following requirements: • The home is suitable for your assessed needs. This means we must be sure that the home can give you the help your assessment shows you need. For example, a residential care home will not be suitable if you require regular nursing care. If we consider a home to be unsuitable we will tell you why, and ask you to choose another. • There is a place available. We may be able to arrange for you to move to another home while you wait for a place to become available in the home of your choice. • The home owner agrees to our usual contract conditions. If they do not, you will be asked to choose again. • The home does not cost more than we usually pay for the type of care that you need. If you wish to move to a care home that charges more than this someone will have to make up the difference – this is called a ‘top-up’ or ‘third party’ payment. See page 48 for more details.

At your assessment we can tell you about homes in Somerset that provide the type of care that you need, and which ones accept the amount that we usually pay. Comprehensive lists of care homes and care homes with nursing begin on page 64 of this Directory. In most cases we will leave it to you, or someone else you have asked to help you, to visit the homes you are interested in and decide which one you like best. Your social worker can help to arrange visits to homes if you do not have anyone to take you. If you do not want to choose, and you have no one else who you would like to do it, you can ask your social worker to arrange a place in a care home for you. Things you need to think about Every home should produce a brochure or service users’ guide to tell people about the service it provides and the facilities offered to its residents. Choosing the right care home is important. If you are able to do so, visit more than one home before you make up your mind. You may be able to spend the day, have a meal and talk to people who live in the home and meet some of the staff. This will help you make up your mind. You may be able to have a trial stay before you finally decide. You should ask to see the Care Quality Commission report before you visit and think about the things that are important to you and what questions you want to ask. When you visit a home take the care homes checklist on page 39 with you.

How can we help you? Independent Living Teams (Reablement service) Somerset County Council and the NHS have ‘integrated’ some of their staff into single teams, so that they can share their different skills and provide a co-ordinated approach, to help you regain your independence. A team includes: a physiotherapist, a social care worker, an occupational therapist, care workers and support workers. Other support, for example from a district nurse, carers support or support from staff skilled in mental health issues, can also be arranged if you need it. You may be recovering from an illness or surgery, or just need help to do some of the things you used to be able to do. Your GP or hospital doctor may refer you to this service if they think you require the support the team can offer, or you can

contact them directly by phoning us on: 0300 123 2224. The very experienced staff will talk with you and your carer, if you have one, to understand you and what you need, and then help to design and deliver a support plan (see ‘Understanding you – assessments’ in the next section). This may be from simply explaining how you can get further support, for example housing advice, through to providing you with equipment, physiotherapy support or care if they feel it is needed. This is a short-term service, with the aim that you will regain your independence in that time. Some people may need some care and support for longer, the team will talk to you about this and help you to make the arrangements you need.

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Understanding you – assessments If you contact us, and we cannot provide the information you need over the phone, we will ask someone to visit you and talk to you, and the people who matter to you, so that we can help you decide what you want to do and how we can help. This process is called a ‘needs assessment’ and is something everyone is entitled to. We assess the need for adults of working age and older people who have disabilities, mental health problems, a sensory loss or general frailty, and can provide support to people who are most in need. The aim is to actively promote independence and choice and help people to be self-reliant and live in their own homes for as long as possible. When this is no longer possible we help people to choose good quality supported housing or care homes. Anyone can ask for a needs assessment, regardless of their financial situation. The assessment and advice is free. Some people may have to make a financial contribution towards any longer-term care and support; for people who can afford to pay this may be the full cost charged by your chosen provider. How to get an assessment You, or a friend, relative or a health professional like your GP, can ask for an assessment by phoning us on: 0300 123 2224. A social care worker may come to see you or the assessment may be carried out by phone first and then followed up by a visit up to four weeks later, depending how urgent your situation is. If you are in hospital, the nursing staff can arrange for a social worker to contact you, either during your stay in hospital, or on your return home. A needs assessment is a discussion to make sure that we understand you, and are clear about what you need. It includes finding out: • what difficulties you have; • what you can do for yourself; • what things you cannot manage at all; • what things you can’t manage now, but with some support may be able to do in the future; • who helps you now; • what you think you need or would like to achieve; and • the best way of meeting your needs. With your permission we will also talk to people closely involved with you, for example, your carer, family and friends. Other professionals, such as an occupational therapist, physiotherapist or district nurse may be included as part of your assessment. This will make sure you are given the right information to make choices

about your future. At the end of your assessment you will help to write your support plan. This will list all the things you need and who will help you to do them. We may provide some of this help, if you are eligible (see page 43). If you are a carer (you provide regular and substantial care to a relative or friend, and are not paid for it), you are entitled to an assessment, even if the person you look after doesn’t have help or funding from us. Services that support you as a carer may be included in the care and support plan of the person you care for or separately in your own support plan. For more information on carers’ assessments, see page 9. All the information you provide will be kept securely. We will share relevant information with professionals like a doctor or nurse unless you ask us not to. Throughout your assessment you can always have your carer, a relative, an advocate (see page 6) or a friend present to support you. The assessment will take account of your religious beliefs and cultural practices. What happens after the assessment? There are many different ways you can receive help and support. We will discuss the best way of doing this with you. If you are eligible for our help towards paying for your care and support (see page 43) you may want us: • to buy services from other organisations for you; or • to give you (or someone on your behalf ) money so that you can arrange the help for yourself - this is called a ‘Direct Payment’ (see page 45). If we pay for all or some of your care, we will regularly review the help you get. If your eligible needs have increased, we will consider additional help. Equally, we will consider changing, reducing or stopping help from us if you no longer need it or no longer meet the eligibility criteria.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Occupational therapy assessment If your assessment shows that you need specialist equipment, for example a hoist and sling, or minor works such as stair rails, then, following an occupational therapy assessment, the team may provide the equipment free of charge. Having the right equipment can often mean you don’t need further care and support or it can reduce the amount of support you need. The occupational therapist will also be able to give you some advice and information about the various housing options available to you. This may include moving to alternative housing or you may need major alterations to your current home, such as putting in a stairlift or wet-floor shower. If you need major alterations, the OT team will ask your district council to consider you for a Disabled Facilities Grant. The district council will ask you for information about your finances and you may have to

pay towards the cost of the work. Adaptations that can be considered for a Disabled Facilities Grant include: • access - widening doorways for wheelchairs; • bathroom adaptations; • fixed overhead hoists; • lifts – stairlift or through-floor lifts; and • general alterations including permanent ramps. If you are not eligible for a grant, the occupational therapist will give you information and advice so that you can make you own arrangements to adapt your home. It is important that you do not start any work before you have received grant approval from your district council - you will not normally be entitled to any help for work already undertaken.

Telehealth These are devices that can support people with particular long-term conditions, such as chronic obstructive pulmonary disease, heart failure or diabetes. They provide them with the ability to collect vital measurements including weight, blood pressure and heart function. This reduces the need for outpatient appointments and alerts

nurses and doctors to manage your health needs. These devices can be used in people’s homes or in GP surgeries. They rely on a control box collecting information about the person’s condition from sensors, such as blood pressure cuffs or scales. They are only provided following a health care assessment of need.

Coping with a sensory loss We have lots of information if you, or someone you know, has a sensory loss. You can find this on our website: www.somerset.gov.uk (search for ‘hearing and sight loss’).

We also have specialist sensory loss workers who can talk with you and give you information and advice. Please phone us on: 0300 123 2224.

Paying for care Will we contribute towards your care costs? Following your care assessment, we use national rules to work out if you are eligible for us to help pay for any care and support that you need. There are two sets of rules: Care eligibility and financial eligibility.

2. As a result of your care needs you are unable to achieve two or more of the things in the list below:

Care eligibility The criteria are based on identifying how your needs affect your wellbeing. If you meet all the following criteria you are eligible:

• managing toilet needs;

1. Your care needs are due to a physical impairment or mental impairment or illness.

• developing and maintaining family or other personal relationships;

• managing and maintaining nutrition; • maintaining personal hygiene; • being appropriately clothed; • being able to make use of your home safely; • maintaining a habitable environment;

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Will we contribute towards your care costs? continued • accessing and engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community including public transport and recreational facilities or services; and • carrying out any caring responsibilities an adult has for a child. 3. As a result of not being able to achieve these things, it has a significant impact on your wellbeing (please see page 7 for a definition of wellbeing). Financial eligibility Please note financial eligibility criteria will change in April 2016. The following information is accurate until then. If you are eligible following a care and support assessment, we then need to complete a financial

assessment. If you have more than £23,250 in savings and income you are not eligible. You will usually be asked to make your own care arrangements and pay the full cost of your care. Or you can ask us to make the arrangements for you. We will charge you an arrangement fee for the time it takes us to complete this for you. If we can help you with the cost of care, you may be asked to make a contribution - see below. There may be things you want to do that we can’t pay for. If you have care and support at home and are eligible for financial support, we will work out how much it will cost and allocate this money to you. This is your personal budget. You will then have the opportunity to have this money as a Direct Payment (minus your contribution) to spend on meeting agreed objectives, or you can ask us to manage your money for you (see page 45). If you live in a care home please see page 46. If you don’t agree with the decision, you can ask for it to be looked at again. Whether we contribute to the costs of your care or not, we will always provide help and advice or direct you to someone else who can help.

Working out your contribution The Financial Assessment and Benefits Team The person who assesses your care and support needs may ask for someone from the Financial Assessment and Benefits (FAB) team to arrange to phone or visit you. This person will talk to you in confidence about your income and capital. They will complete a benefits check to make sure that you are receiving all the benefits that you are entitled to. They also help people by completing benefit claim forms, if they would like them to, and follow up claims to check that payments have been made. If you have any money, care or support provided by us, they will work out how much, if anything, you should contribute towards this. This service is available to anyone who is receiving support through us. You can contact the FAB team by phoning us on: 0300 123 2224.

Will you have to make a financial contribution towards care at home? If you have over £23,250 in savings and income or choose not to give details of your finances, you will need to buy your care privately. We can help you to do this if you need us to. If you have under £23,250 in savings, a member of the Financial Assessment and Benefit (FAB) team will visit you to work out how much you can afford to contribute. They will look at your savings, income and expenditure relating to any illness or disability you may have. You may not have to pay anything. For more information see our information sheet ‘Working out your contribution towards your Personal Budget’. This is available on the website: www.somerset.gov.uk, or from your social care worker, or by phoning us on: 0300 123 2224.

Attendance Allowance This is a non-means-tested, non-taxable benefit from the Department for Work and Pensions (DWP) paid at the lower rate of £55.10 each week for people who need care by day or night, and at the higher rate of £82.30 each

week for people who need care both during the day and night. Everyone who needs care should claim this benefit. However, if we are helping to pay the cost of your care, this will affect your claim.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Personal budgets Your personal support plan When we visit you we will talk about the things you would like to achieve to help you to be as independent as possible. These are written into your care and support plan. The plan lists the things you will arrange yourself, or ask someone to do for you. It also lists any money, services or equipment we have agreed to provide for you.

Option one We can give you a contribution to your personal budget to manage yourself, so that you can be flexible to make your own support arrangements; but it must be used to achieve the things written in your care and support plan. If you choose this option, the money will be given to you as a Direct Payment.

Your personal budget A personal budget is a weekly amount of money allocated to you to meet your assessed needs and objectives written in your care and support plan. We currently have two ways that your personal budget can be managed:

Option two You can ask us to hold your personal budget for you and we will organise your support for you. This is called a Local Authority Managed Account. You may also decide to have a mixture of both options. How is my personal budget calculated? When we visit you to talk about your care and support needs we will also be able to roughly work out how much any care and support will cost. This is called your ‘indicative budget’. Knowing this will help you to start planning your care and support plan. We then work out how much you should contribute (see page 44). When your care and support plan has been completed, we deduct what you have been assessed to pay to work out our contribution. Our contribution, added to your assessed contribution, is your final personal budget.

Direct Payments Direct Payments are money paid to people by the Council who have assessed care and support needs so that they can choose, arrange and pay for their own care and support. Direct Payments make it possible to have more choice and control over the type of help and support needed, rather than using our contracted services. If you qualify for help, the social care worker who completes your needs assessment will explain Direct Payments and how they work and give you information to read. You can then take time to decide what you want you to do. You must want to use the scheme and be able to manage your care and support arrangements, and keep information about how the money is used. You can ask someone else to help you manage your Direct Payment for you, such as a friend, family member or volunteer. You may be thinking of employing someone to help you, this means you will take on the responsibility of an employer so you need to know and understand the rules that employers must follow. We have organisations that can help you with this (see below).

If you use the Direct Payments Scheme you will have money paid into a separate bank account that is only used for your Direct Payment. The money can be used to help you with what you want to achieve. For example, this could be personal care, support to use daytime activities or respite care. You can buy help from an agency or employ your own carers. You cannot use your Direct Payment • to buy equipment; or • to pay for food, gas, electricity or other utilities. You can receive a Direct Payment as well as benefits. Your Direct Payment will not affect the benefits you receive. It is not the same as Direct Payments from the Department for Work and Pensions. The Direct Payment Advisory Scheme Independent advisory services are available to support people who have Direct Payments. Everyone new to the

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Direct Payments continued scheme should meet, or talk, with one of their experienced advisers. They can:

• be at the end of a phone if you need advice.

• visit you at home to explain the help they can provide;

When you join the scheme, an independent adviser will be able to help you manage the paperwork for a short time until you are confident with it. They will support you through the whole process, from deciding whether or not to use Direct Payments to setting up everything to get going. The adviser is there to support you once your arrangements are set up and if you have any problems or concerns about employing your staff. If you would like to know more about Direct Payments or would like to have an assessment, you can talk to your social care worker, if you have one, or phone us on: 0300 123 2224.

• discuss your responsibilities as a Direct Payment user; • help you set up a Direct Payment bank account; • help you recruit and employ staff; • give you health and safety advice; • help you set up a system for dealing with tax and National Insurance for someone you employ; • offer a payroll service, if needed; • help and explain how to keep financial records to show what you have spent; and

Paying for care homes Will you have to pay the costs of a care home? If you have capital or savings of more than £23,250 you will have to pay for any care services you require, but you can still ask us for a needs assessment to make sure the care home is suitable. We will still provide help and advice. If you have savings of less than £23,250 you may be entitled to funding from us (see adjacent). If you are moving into a care home, you may be entitled to some of the following financial assistance and support.

If you ask for a Deferred Payment at a later date it will start from the date we receive your application and will not be backdated. There is a standard fee of £500, to cover our administration and legal costs of setting up the Deferred Payment. It is very important that you decide whether or not you wish to ask for a Deferred Payment before the end of the twelve-week period. We ask that you let us know by the end of the fourth week so that we have time to set up your

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250 and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care, providing a social worker agrees that care is needed. Deferred Payments After the twelve-week period, you can continue to receive financial help from us by asking for a Deferred Payment. What is a Deferred Payment? If your property is taken into account you may enter into a Deferred Payment agreement with us. This means we will continue to pay the part of your care fees you cannot afford after the twelve-week period ends, as a loan, to be repaid later. This allows anyone who doesn’t want to sell their property and wishes to explore others ways to pay their fees, or who can’t sell it quickly enough, to pay their care fees. The Financial Assessment and Benefits officer will discuss this with you.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for care homes continued Deferred Payment. If we don’t hear from you we will stop paying towards your care after this. You will become selffunded and will have to pay the full cost of your care direct to the home. If you apply for a Deferred Payment you, or your representative, will need to sign our Deferred Payment agreement. We will place a legal charge on your property and will charge interest on the loan. You do not have to sell your home if you don’t want to. You may, for example, decide to use rental income to increase the amount that you pay each week. This will reduce the weekly payments made by us and the eventual Deferred Payments debt. Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance, as we will step in to help with

your care fees. We suggest that you let us know when your capital drops to about £30,000 to give plenty of time to put arrangements in place. We will complete a care assessment and will normally make a contribution – this is described on page 43. If the home you have chosen charges more than this, you must find someone to help pay the difference – this is called a ‘top-up’ payment. Whoever does this, whether it is your family or a charity, they should realise that they may have to pay this for some time. If there is no one who can pay your top-up you could talk to the home owner to see if they will reduce your current cost, or you may have to find a cheaper home. It is important that you understand your rights and obligations before moving into a care home. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before making a decision you cannot change.

NHS Nursing Care Contribution If you need a nursing home, a specially trained nurse will assess your nursing needs and the NHS will then pay the cost of the nursing care part of your fees to the home.

Currently this is a flat rate of £112.00 per week. The NHS does not pay for personal care. This is not means-tested and is paid directly to the home.

NHS Continuing Care Funding If you live in a care home with nursing (usually known as a ‘nursing home’) and have a high level of nursing care needs, you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

If you wish to apply for Continuing Health Care contact: NHS Somerset Continuing Health Care Team, Wynford House, Boundary Way, Lufton Trading Estate, Yeovil BA22 8HR Tel: 01935 384000

What will you have to pay for your care? Do you have more than £23,250 in capital and savings? The value of your home is included when assessing capital unless: • your partner; or • a relative who is over 60 or disabled; or • a child under 16 who you or a former partner maintain; still lives there. No Your local authority will contribute financially towards your care costs if you cannot afford them.

How much? To work out how much we will pay, you must first ask for a care needs assessment. This will make sure the homes you consider are suitable. To do this, phone us on: 0300 123 2224. Your choice of care home will be limited to those that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference (see page 48). You are not allowed to do this yourself if your capital is below £23,250. If you have savings of between £14,250 and £23,250 you will be expected to contribute £1 each week for every

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What will you have to pay for your care? continued £250 you have above £14,250, plus an amount from your income. If you have savings of less than £14,250 you will not have to contribute from your savings but you will have to contribute from your income. Your social worker will ask a Financial Assessments and Benefits (FAB) Officer to visit you to work out how much you can afford to pay. Nearly everyone has to pay something. Most people will contribute most of their income and will be left with an amount for personal expenses of £24.90 each week. Yes You should ask for a care assessment. This will make sure the homes you consider are suitable. To do this, phone us on: 0300 123 2224. How much? You will have to pay the full cost of your care, but we will still give you help and advice. If, apart from your property, your savings are less than £23,250, we may be able to help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan and will need to be repaid once your home is sold.

tested. If you have a private pension, only half will be considered when you are assessed. • Your assessment will be made up of two elements, a care part and a financial one. A nursing home will generally be more expensive than a residential home offering personal care only. Consider claiming: • Income support; and • Pension Credit. Definitely claim: Attendance Allowance, worth either £55.10 or £82.30 each week depending on your care needs. The FAB Officer who visits you to work out how much you can afford to pay, will help you (and your spouse) to do this. Moving into a nursing home? • You will be eligible for the NHS Nursing Care Contribution – currently £112.00 a week. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital while paying for care.

Whatever your circumstances: Remember: • If your partner still lives at home, they will not be means-

Fee levels in Somerset from April 2015 The maximum amount we usually pay ranges from £359.67 to £457.47 each week for residential care and £477.28 and £613.01 for nursing care, depending on your needs.

To find out more, see our information sheet ‘Paying for Residential Care’. This is available on our website: www.somerset.gov.uk, from your social worker or by phoning us on: 0300 123 2224.

Third party payments If the care home you eventually choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party top-up’. Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising the arrangement.

Whoever agrees to do this for you, it is important they are made aware that the amount could increase in the future and they must be confident that any increases will be met. If payments stop for any reason, you should seek help and advice immediately. If a top-up stops, we may ask you to move to an alternative home that accepts our fee level. Because financing care is complicated, we advise you to contact us to ask for specific advice and guidance based on your circumstances and needs.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Support for people who lack capacity The Mental Capacity Act requires us to assume that people have capacity and can make decisions themselves, unless otherwise established. A person will be given all practicable help to make specific decisions before being assessed as lacking capacity to make their own decisions. This includes what may be considered as an unwise or unusual decision, reflecting that everyone has their own values and beliefs and preferences which may not be the same as those of other people. If we think a person may lack capacity to make a decision even after being offered practical support then a social worker or other suitably qualified person will carry out a capacity assessment in relation to the specific decision to be made. Where it has been assessed that a person lacks capacity for a particular decision, decisions will be made in their best interest. Any restrictions as a result of this decision will be in the person’s best interest and will be proportionate to the likelihood of the person suffering harm as a result of the decision. Planning will always continue to involve the person as far as possible, taking account of their wishes, feelings, values and aspirations as well as their needs and wellbeing. They may be supported and represented by family and friends. If this is not possible an independent advocate will be appointed. The advocate will represent the person, speak for them and challenge the local authority’s decision if necessary. Financial assessments and charging We will still charge people who have eligible care needs but lack capacity. We will make sure they are fully represented and decisions are in their best interest. We will find out if there is an appropriate person to represent them. This could be through:

affairs deputyship through the Court of Protection. If there is absolutely no one else who can act for the person, we will make an application to the Court of Protection and assume the role as their deputy. The local authority will apply to be the person’s Corporate Appointee in respect of their welfare benefits with the Department of Work and Pensions. We will charge an administration fee for this service. Until there is an appropriate person appointed and full access to the person’s financial affairs can be obtained no financial assessment will take place. If there is no access to the person’s finances to make care and support payments we can make these payments as a loan until an appointee/deputy is in place and a full financial assessment can be completed. The following will apply: • if capital is over £23,250, we will expect the full fee to be repaid; • if capital is less than £23,250 we will expect the assessed contribution to be repaid; • if benefits became available during the Corporate Appointee-ship application period, we will expect them to be repaid, backdated to when they became available; • If there is a top-up there must be a relative willing to pay. Do not assume that the resident will have enough money to pay a top-up. For more information on specialist care, see page 50 and for information on solicitors, see page 53.

• Enduring Power of Attorney (EPA); • Lasting Power of Attorney (LPA) for property and affairs; • Lasting Power of Attorney (LPA) for health and welfare; • Property and affairs deputyship under the Court of Protection; • Health and welfare deputyship under the Court of Protection; or • Any other person dealing with the person’s affairs (for example, someone who has been given appointee-ship by the Department for Work and Pensions for the purpose of benefit payments). If none of these are in place family members or their solicitor will be encouraged to apply for a Property and

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Specialist care Dementia care The term ‘dementia’ is used to describe a range of progressive organic brain diseases. It describes a collection of symptoms, including a decline in memory, reasoning and communication skills, mood changes and a gradual loss of the skills needed to carry out daily activities. Alzheimer’s disease is the best-known form of dementia and accounts for 62 per cent of dementias in England. However, there are over 100 types in total. Dementia can affect anyone irrespective of gender,

ethnicity or social class. Although dementia is commonly seen as a condition of the elderly it also affects people under 65, and people with learning disabilities are a group at particular risk. The prevalence of early onset dementia is higher in men, with late onset higher in women. It is estimated that there are about 700,000 people in the UK with dementia. In Somerset, there are estimated to be 8,125 people aged 65 and over and 153 people under 65 with dementia. These figures are projected to increase to 13,088 people aged 65 and over and 175 people aged under 65 by 2025. Dementia Services in Somerset These include services to support people with early onset dementia, and care homes that offer a type of care for people with dementia that is unique to Somerset called ‘Specialised Residential Care’. Somerset also has ‘Dementia Advisors’, who can provide information to people throughout their lives with dementia. If you are worried about your memory, you should begin by discussing your concerns with your GP.

Gladys gets the giggles

Residential & Dementia Care Home Weston-super-Mare | Somerset Acer House Care Home, on the Milton Road, is owned and run by Avery Healthcare and brings to Weston-super-Mare elder care provision from a national company with an award winning reputation. With daily activities, hotel standard interiors and dining, as well as the best in clinical care Acer House offers: Generously proportioned en-suite bedrooms • Restaurant standard food prepared daily by our own chefs • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Landscaped gardens with raised beds • Hair salon and aromatherapy suite. Come and see for yourself, call 01934 637 350.

Manager: Kate Sweeting | averyhealthcare.co.uk | enquiries.acerhouse@averyhealthcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist

Things to look for in care homes specialising in dementia. Please use this in conjunction with the care homes checklist on page 39.

Residents The best indication of a good home is that the residents appear happy and responsive. 3 Do they look cared for in their appearance and dress?

Access If the person with dementia needs, or is likely to need, equipment or adaptations, you may want to check: 3 There is adequate signage and cues for different parts of the home, such as dining room and bathroom.

3 Do staff compile life story books including photographs and mementoes? 3 Are there rummage boxes around the home to stimulate residents?

Staff It is important to note if staff seem friendly and caring towards residents and if they treat residents with respect. 3 Do they have any training and experience in dementia care?

3 The home’s policy about locking external doors.

3 Will the person with dementia have a member of staff particularly responsible for their care?

Bedrooms

3 Is there a member of staff you can talk to about your own worries about the person with dementia?

You may want to find out if the person with dementia can have a single room and whether:

Manager/head of home

3 Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

A manager who is caring as well as efficient can make all the difference to a home.

Activities

3 Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

Residents should be stimulated without feeling stressed. 3 Are reminiscence activities available? 3 Are residents able to compile memory boxes?

3 Is there a full assessment at home before a resident moves in?

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Mental health When someone is worried about their mental health they will usually visit their GP, who may refer them to Somerset Community RightSteps, or if they require a specialist mental health service, Somerset Partnership NHS Foundation Trust. Somerset Community RightSteps is a free and confidential service to help people in Somerset access appropriate mental health support quickly and easily. Referrals will normally be made by GPs and other health professionals, but if someone is concerned about their emotional health and wellbeing they can contact the service directly by phoning: 01278 727447. We have a partnership agreement with Somerset Partnership NHS Foundation Trust to provide social care for adults of working age who have mental health conditions, to help them make the most out of their lives through a recovery-based approach. The Trust also provides mental health services for young people through a separate agreement with us (CAMHS service). Staff provide support to help manage everyday living, organise activities, employment and training to build selfconfidence, and to give encouragement to become part of the local community and be more independent.

There is increased demand for home care for people with mental health conditions, arising from greater use of supported living instead of care home placements. Like other specialist care services, this can be paid for (if the person is assessed as eligible) with Direct Payments, discussed on page 45.

Learning disability The Government says that services for people with learning disabilities should promote the following key principles: • respect people’s rights; • actively promote people’s independence; • make sure that people have, and are able to make choices, in all areas of their lives; and • create opportunities for people to be included, rather than separated from society. In Somerset, the Community Teams for Adults with Learning Disabilities will assess people with a learning disability to help understand what support they may need. This could include, for example, help in the home,

access to work, or transitions from children’s services. The teams have a range of specialist health and social care professionals who can offer advice and guidance. Increasingly in Somerset, adults with a learning disability are supported to live in the community, accessing ordinary housing and having support consistent with their individual need. The Learning Disabilities Service: Mendip area – Tel: 01749 822899 Sedgemoor and West Somerset area – Tel: 01278 455571 South Somerset area – Tel: 01935 470600 Taunton area – Tel: 01823 257908.

Physical disability Our Physical Disability Service aims to help people aged between 18 and 64 with a physical disability or sensory impairment to maintain their independence by living in their own homes and communities. If you have a physical disability or a long-term illness,

we and other organisations can provide a range of ways to support you and give you advice to help you live as independently as possible in your own home. Support is also available to help the person who looks after you - your carer.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Essential information This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care, care homes or care homes with nursing that meet your criteria with supplementary information about choosing and funding care. One call to the freephone number: 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, making sure (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once it is registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs, if they do not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes about future medical treatment but it is not legally binding. You may instead wish to make a living will, officially known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own

home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. If you don’t have your own solicitor, ask your family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offers an advice service and will be able to recommend solicitors in your area. The Law Society has a list of solicitors who specialise in working with older people. See their website www.lawsociety.org.uk for more details.

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Staying safe We work in partnership with other health and social care providers and the police to protect and safeguard adults. Below are some examples of contacts you may find useful: Age UK: For information on preventing falls, and for help with making your home safe and secure, phone: 0845 643 4709. Police Neighbourhood Watch: To contact local coordinators phone: 01823 363348 or email: Lindsey.stone@avonandsomerset.police.uk Fire Safety: For advice about home safety and to request a free home safety visit, log on to: www.dsfire.gov.uk Rogue Traders: Our Trading Standards team works with other organisations to tackle ‘rogue traders’. If you have any information about rogue traders we would like to know. You can call Citizens Advice Consumer Helpline on: 0845 404 0506 or the Police on: 101. Advice on how to avoid becoming the victim of a scam is available at:

www.gov.uk search for ‘scams’ (correct at time of writing). Major Incidents: In an emergency, for example flooding, we work with other organisations to provide services to respond to major incidents and plan a response in advance. We have produced an ‘Emergency Action Checklist’ for householders with advice about what to do before, during and after emergencies. To request a copy phone: 0845 345 9188 or visit our website: www.somerset.gov.uk and search for ‘self-help’. Somerset Direct: In Somerset we support people to remain as independent as possible and we promote independence and choice. As well as supporting adults of a working age we support older people who have disabilities, mental health needs and people who have a sensory loss. We have a duty to try to protect adults aged 18 or above who may be at risk of abuse. If an adult is not able to protect themselves from abuse we call this safeguarding. Safeguarding means protecting a person’s right to live safely, free from abuse and neglect. Phone: 0300 123 2224

Safeguarding vulnerable adults If an adult is not able to protect themselves from abuse we call this safeguarding. Safeguarding means protecting a person’s right to live safely, free from abuse and neglect. To do this we work in partnership with other organisations, such as health and social care providers and the police, to prevent and stop abuse or neglect. We have a duty to protect adults aged 18 or above who may be at risk of abuse. How to get help • If you, or someone else, are in immediate danger please call the emergency services on: 999. • If you or an adult you know may be at risk of abuse you can phone us on: 0300 123 2224. Making safeguarding personal to you To help us respond to your concerns it is important for us to know what you, or the person experiencing the abuse, want to happen next. Our work with you will focus on what is important to you, what you wish to achieve and in what way we can help to keep you safe. There are times when we will need to share information with partner organisations to help improve your safety and wellbeing. ‘Safeguarding is everyone’s business’ If you are worried about a vulnerable person being abused

or neglected by others, please say something. Report your concerns by phoning 0300 123 2224. How can I report my suspicions of abuse? If possible tell someone you can trust. This could be a: • family member, or friend; • police officer; • member of staff; • social worker or nurse; • an advocate; • someone in your local community, neighbour or church; or • call Somerset Direct: 0300 123 2224 What is abuse? Abuse is a violation of a person’s human and civil rights by any other person or people. It can consist of a single act or repeated acts. It can happen anywhere by anyone. There are different types of abuse, some of them are listed here: • Physical abuse – including assault, hitting, slapping, pushing, misuse of medication, imposing restrictions on another person. Examples can be: injuries, bruises, broken bones and burns.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Safeguarding vulnerable adults continued • Domestic violence – including psychological, physical, sexual, financial, emotional abuse; honour based violence. • Sexual abuse – including rape, indecent exposure, sexual harassment, inappropriate looking or touching, sexual acts to which the adult has not consented or was pressured into consenting. • Psychological abuse – including emotional abuse, threats of harm, controlling, intimidation, coercion, harassment, verbal abuse, cyber bullying, isolation or unreasonable and unjustified withdrawal of services or supportive networks. Examples could include: changes in behaviour or mood or unexplained withdrawal from normal activities and friends, family or community. • Financial or material abuse – including theft, fraud, internet scamming, coercion in relation to an adult’s financial affairs or arrangements. Examples could include: bills not being paid; sudden loss of assets, friends or family threatening a person to gain access to money. • Modern slavery – slavery, human trafficking, forced labour and domestic slavery. • Discriminatory abuse –forms of harassment, because of race, gender and gender identity, age, disability, sexual orientation or religion. • Organisational abuse – including neglect and poor care practice within an institution or specific care setting such as a hospital or care home or care provided in your own home. • Neglect and acts of omission – including ignoring medical, emotional or physical care needs, failure to provide access to appropriate health, care and support or educational services, the withholding of the necessities of life, such as medication, adequate nutrition and heating.

• Self-neglect – this covers a wide range of behaviour neglecting to care for one’s personal hygiene, health or surroundings and includes behaviour such as hoarding or not getting to medical appointments. Who abuses and neglects adults? Abuse is carried out by many different people including: • relatives and family members; • paid staff or professionals; • neighbours or local residents; or • volunteers and strangers. Where does abuse happen? Abuse can happen in many different settings, for example: • in someone’s own home; • in a care setting – hospital or residential home; or • in a public place. What happens when you tell us? We take your concerns seriously and we will work with partner organisations to help maintain your safety. We may need to share your information with others if it helps to protect adults from harm. You can expect to be told before your information is shared. We are interested to know what is important to you so when possible we will speak to you, or your advocate, to find out more and we will keep you informed about what is happening. If you are concerned about an adult at risk of abuse please tell us: • In an emergency call: 999. • Non-emergency call to police: 101. • Somerset County Council Somerset Direct: 0300 123 2224. • Somerset County Council Emergency out of hours team: 01458 253241.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Making a complaint We hope you will be happy with the care and support you choose for yourself or someone who matters to you. However, there may be times when you wish to raise a concern, make a comment or suggestion, or a compliment about the support provided. This may be about anything, from the way you feel you are treated by staff to the food you are served. You should feel free to make comments and suggestions about possible improvements to your surroundings and the services that have been provided. All care providers are required to have a complaints procedure and are actively encouraged to record feedback received from service users. The best feedback about a service comes from the people who use it or have direct experience of it. If you have something you feel should be said, then there are a number of ways you can be heard. All care providers should have their own easy to use individual complaints policy. If you are concerned about the care that you, or a friend or relative is receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should first contact the registered owners of the service. If the care is being provided by an independent agency or organisation, ask to speak to the person who handles their complaints and feedback. They have a duty

to respond to any complaints made. If you are not happy with the way your problem has been dealt with, contact the Care Quality Commission (CQC), Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA, Tel: 03000 616161. If your concern or complaint is about us or any of our staff members, please contact your social worker (or the service user’s social worker) first. Or, if you are not sure who to contact, then please contact the Adults and Health Customer Experience Officer, Floor B2 East, County Hall, Taunton TA1 4DY or phone: 0300 123 2224. You can also, at any time, contact the Local Government Ombudsman who can offer you guidance and support about making a complaint. Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0345 015 4033 (Monday to Friday, 8.30am to 5.00pm) Email: advice@lgo.org.uk

The Registered Care Providers Association Ltd Founded in 1981 as a professional association, the Registered Care Providers Association Ltd (RCPA Ltd) represents proprietors, managers and employees of care providers in Somerset and the surrounding area, whether services are private, voluntary, domiciliary or residential. Members work with the elderly, as well as adults with a variety of physical and learning disabilities. RCPA Ltd provides a valuable gateway, helping the exchange of information and ideas and fostering best practice amongst members. Acting as a voice for care providers, RCPA Ltd aims to represent the views of all members, bringing their concerns and queries to the attention of service commissioners as well as government and regulatory bodies. Amongst the association’s aims is the wish to represent the interests, views and concerns of people involved with providing care in the Somerset area.

RCPA Ltd also aims to provide members easy access to information and advice on any matter relevant to the provision of care and to develop, monitor and evaluate care strategy and policy and to disseminate information to members. RCPA Ltd works in partnership with other agencies and organisations to ensure the continued provision of high quality care in Somerset. Members are marked with a RCPA throughout the listings in this Directory. For details about joining the Registered Care Providers Association Ltd, please contact: Jenny Critchard Tel: 01823 351630 Email: admin@rcpa.org.uk Web: www.rcpa.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Other initiatives ‘Tell Us Once’ service A free and simple service to help you tell us that someone has died. When someone has died, there are a lot of people who need to be told, at a time when you probably feel least like doing it. Our Registration Service provides a service which we hope will make things easier for you. This service means that when you tell us about a death, we can then contact other organisations on your behalf. How the service can help you After someone has died, one of the first things that must be done is to legally register the death with the Council’s Registration Service. Once that’s done, several other organisations may still need to be contacted and given the same information. To save you time and worry,

Somerset’s Registration Service offers a free service which can pass this information directly to a number of other government departments and local council services. How you can contact us to use the service All Registration Offices in Somerset will automatically offer the ‘Tell Us Once’ service when you make an appointment to register a death. You can find contact details and opening hours for all of the Registration offices in Somerset at: www.somerset.gov.uk/tellusonce. Or, you can phone: 0300 123 2224 for information about your local office. The website also tells you more about what information you will need to give us to register a death, and also the services involved in the partnership of ‘Tell Us Once’.

NHS 111 Anyone in Somerset can phone ‘111’ to access urgent healthcare services. The service builds on the expertise of NHS Direct. The free to call number is available all day, every day to respond to people’s healthcare needs when:

of highly trained call advisers who will be supported by experienced nurses. They will use a clinical assessment system and ask questions to assess your needs and determine the most appropriate course of action including:

• they need medical help fast, but it’s not a 999 emergency;

• callers who are facing an emergency will have an ambulance dispatched without delay;

• they don’t know who to call for medical help or they don’t have a GP; • they think they need to go to Accident and Emergency or another NHS urgent care service; or

• callers who can care for themselves will be provided with information, advice and reassurance;

• they require health information or reassurance about what to do next.

• callers who require further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs, for example, a pharmacy or their GP; or

When you phone you will talk with someone from a team

• callers who require services outside the scope of NHS 111 will be provided with information about an alternative service.

Healthwatch Somerset Healthwatch Somerset is the local consumer champion for people of all ages, taking equal account of both health and social care issues. The work of Healthwatch breaks down into the following main strands: • actively consulting with, and listening to what local people think about local health and social care services; • supporting volunteers to conduct ‘Enter and View’ visits of health and care facilities; • creating clear and timely information about what is working well and what needs to change, to enable stakeholders to make necessary changes.

Healthwatch Somerset has a statutory place on the Health and Wellbeing Board, sharing evidence and feedback on what people think about their health and social care services to make sure that these services meet the needs of, and are shaped by, local communities. Healthwatch works on behalf of the whole of the community – children, young people and adults and needs people to tell it what’s going on in the health and social care services in their area. Healthwatch can tell services about patient experiences of care and hold them to account; it can also enter and view services such as care homes and hospitals, observe what is happening and

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Healthwatch Somerset continued report back to commissioners. People can feel excluded from services, so Healthwatch also has a signposting function to navigate the health and social care system. Healthwatch Somerset is independent, transparent, accountable and powerful, with the strength of the law and the national influence of Healthwatch England behind it. The Care Forum has been commissioned to deliver local Healthwatch in Somerset. Contact them at: Healthwatch Somerset c/o Somerset Rural Youth Project Unit 2 Suprema Estate, Edington, Bridgwater TA7 9LF Telephone: 01823 751403 Email: info@healthwatchsomerset.co.uk Web: www.healthwatchsomerset.co.uk

Useful local and national contacts ADVOCACY

DEMENTIA

Somerset Total Advocacy 51 Staplegrove Road, Taunton TA1 1DG Tel: 01823 339494 Fax: 01823 339492 Email: tauntonenquiries@a4e.co.uk

Alzheimer’s Society The Alzheimer’s Society run Memory Cafés and Singing for the Brain groups throughout Somerset for carers and the people they care for. Tel: 0117 967 2975 Web: www.alzheimers.org.uk

CARERS Compass Carers Dedicated support service for carers across Somerset. 11-12 Belverdere Trading Estate, Taunton TA1 1BH Tel: 01823 255911 Monday to Friday 9am to 5pm Email: info@compassdisability.org.uk Web: www.compasscarers.org.uk Carers UK The voice of carers. Advice line: 0808 808 7777 Email: advice@carersuk.org Web: www.carersuk.org Princess Royal Trust The UK’s largest provider of comprehensive carers support services. Unit 14, Bourne Court, Southend Road Woodford Green, Essex IG8 8HD Tel: 0844 800 4361 Email: info@carers.org Web: www.carers.org

Alzheimer’s Society The UK’s leading care and research charity for people with this disease. Devon House, 58 St Katharine’s Way, London E1W 1JX Tel: 0207 423 3500 Helpline: 0300 222 1122 Email: enquiries@alzheimers.org.uk Web: www.alzheimers.org.uk DIRECT PAYMENTS Enham Somerset Direct Payments Advisory Service. Enham (Head Office) Enham Place, Enham Alamein, Andover, Hampshire SP11 6JS Tel: 0845 504 6229 Email: directpayments.somerset@enham.org.uk Web: www.enham.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local and national contacts continued DISABILITIES AskSARA Somerset’s version of AskSARA, the online guided selfassessment tool, provides local advice to help daily living and signposts people to local equipment providers. Web: www.somerset.gov.uk/asksara Compass Disability Services An organisation of disabled people working through consultation, representation, research and service provision to improve access to all services and facilities. 11-12 Belverdere Trading Estate, Taunton TA1 1BH Tel: 01823 282823 Minicom: 01823 255919 Email: info@compassdisability.org.uk Web: www.compassdisability.org.uk Disabled Living Foundation National charity providing advice on mobility and disability aids, daily living equipment. 380-384 Harrow Road, London W9 2HU Helpline: 0845 130 9177 Email: info@dlf.org.uk Web: www.dlf.org.uk DRUGS AND ALCOHOL Somerset Drug and Alcohol Partnership Tel: 0300 303 8788 Email: sdap@somerset.nhs.uk Web: www.somersetdap.org.uk Turning Point Provide a range of drug and alcohol services, helping you recover from addiction and gain control of your life. Area Offices Bridgwater: 01278 456561 Frome: 01373 475560 Taunton: 01823 328463 Yeovil: 01935 383360 HEALTH End of Life care Web: www.nssomersetendoflifecare.nhs.uk Motor Neurone Disease Association A charity for assisting people with Motor Neurone Disease,

equipment, wheelchairs, beds, stairlifts, financial difficulties and general care. Tel: 01604 250505 Email: enquiries@mndassociation.org Web: www.mndassociation.org MS (Multiple Sclerosis) Society For assistance and advice about Multiple Sclerosis. Tel: 0208 438 0700 Email: helpline@mssociety.org.uk Web: www.mssociety.org.uk Somerset Cancer Care Support Group Somerset Cancer Care Support Group meets every Tuesday 10am to midday at Wilton Church Hall, off Fons George, (Nr Vivary Park) TA1 3JT. For more information about attending the group or volunteering for the group phone St Margaret’s helpline: 0845 070 8910 HOME IMPROVEMENT HELP Aster Living Can help with small or major adaptations to your home, repairs and improvements and home safety checks. Aster also offer supported housing schemes, including Extra Care and retirement homes. Aster Living Head Office Sarsen Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ Tel: 01380 829000 Fax: 01380 735400 Text: 07720 700200 Email: info@asterliving.co.uk Web: www.ridgewaycommunity.org.uk/welcome Aster Living Help at Home Web: www.asterliving.co.uk/services/help-at-home INDEPENDENT LIVING CENTRES IN THE SOUTH WEST Disabled Living Centre (DLC) The Vassall Centre, Gill Avenue, Fishponds Bristol BS16 2QQ Tel: 0117 965 3651 Monday to Friday by appointment only. Free to residents of Bristol, South Gloucestershire, North Somerset, Bath and NE Somerset. There is a fee of £25.00 for >> assessment if you live outside these areas.

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The Cyder Barn

A relaxing atmosphere with high standards of care...

A beautifully converted former Blacksmith’s workshop, cottage and barn. The Cyder Barn is pleased to be able to offer 38 en-suite rooms (including 2 doubles) with direct access into the landscape gardens and courtyard with some having views across the orchard. The

Cyder Barn offers a relaxed and homely environment and provides excellent standards of care, activities, entertainment and home cooked food for elderly clients looking for day care, long or short-term respite care or permanent care.

West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 www.thecyderbarn.com

Careford Lodge

A relaxing atmosphere with high standards of care...

Careford Lodge is a purpose built Residential home set in 5 acres including a paddock to enable residents to enjoy the horses and the country views. The registered manager, Lorraine, has been with the home for over 10 years and has a team of loyal and trained staff. All rooms are a generous size having a full en-suite and

some with complete wet rooms. The gardens and general maintenance are kept to a high standard and a qualiﬁed chef runs the kitchen with innovative menus. Regular outings are arranged and daily activities organised. For any questions and enquires please contact the address below.

Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592 www.carefordlodge.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local and national contacts continued >> Independent Living Centre St Georgeâ&#x20AC;&#x2122;s Rd, Semington, Wiltshire BA14 6JQ Phone in advance to make an appointment: 01380 871007 Independent Living Centre Isca House, Haven Road, Exeter EX2 8DS Wednesday, drop in between 10am and 1pm. Otherwise by appointment only. Tel: 01392 687276. Email: irc-exeter@devon.gov.uk

Somerset Dementia Adviser Service The Somerset Dementia Adviser Service can tell you where to find the information you need, not only about your illness but also the best services for you in Somerset. Tel: 01935 473597 Email: somersetDAS@alzheimers.org.uk South Somerset MIND Markwick Centre, Dampier Street, Yeovil BA21 4EN Tel: 01935 474875 Email: info@southsomersetmind.co.uk Web: www.southsomersetmind.co.uk

LEGAL ADVICE OLDER PEOPLE The Law Society Help with finding a solicitor near you who specialises in advice about care. Web: www.lawsociety.org.uk MENTAL HEALTH Mencap The UKâ&#x20AC;&#x2122;s leading charity for people with a learning disability and their families. 123 Golden Lane, London, EC1Y 0RT Tel: 0207 454 0454 Email: information@mencap.org.uk Web: www.mencap.org.uk Mind Association Supports people with mental health problems and promotes good mental health in the community. 15-19 Broadway, Stratford, London E15 4BQ Tel: 0208 519 2122 Email: contact@mind.org.uk Web: www.mind.org.uk Mindline Out of hours phone support service. Taunton and West Somerset MIND The Market Building, Canal Road, Taunton TA1 1PN Tel: 01823 334906 Helpline: 01823 276892 Web: www.mindtws.org.uk Somerset Community RightSteps Tel: 01278 727447

Age UK Freepost RTAC-TELC-RHAK, Age UK Advice, Linhay House Ashburton, Devon TQ13 7UP Advice line: 0800 169 6565 Web: www.ageuk.org.uk Age UK Somerset Provides a range of services, projects, advocacy, emotional and practical support to older people 65 years and over, their relatives and carers. Ash House, Cook Way, Bindon Road, Taunton TA2 6BJ Tel: 0845 643 4709 Email: ianda@ageuksomerset.org.uk Web: www.ageuk.org.uk/somerset Aster Living Home from Hospital Tel: 01823 692900 Web: www.asterliving.co.uk/your-life/home-fromhospital British Red Cross - Support at Home Short-term help after a stay in hospital. Red Cross House, Livingstone Way, Taunton TA2 6BD Tel: 01823 273707 or 0845 331 5000 Web: www.redcross.org.uk Care Aware Advisory and advocacy service specialising in elderly care funding advice. PO Box 8, Manchester M30 9NY Tel: 0161 707 1107 Email: enquiries@careaware.co.uk Web: www.careaware.co.uk >>

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local and national contacts continued >> Care Choices Publishers of this Directory, Care Choices also run a free helpline, designed to generate reports of care providers which match your specific needs. Freephone: 0800 389 2077 Web: www.carechoices.co.uk Independent Age Speak to an adviser for free and impartial advice on home care, care homes, NHS services, housing and other issues. Lines are open Monday to Friday from 10am - 4pm. Tel: 0800 319 6789 Email: advice@independentage.org Web: www.independentage.org The Relatives and Residents Association Advises older people needing, or living in, residential care and their relatives. 24 The Ivories, 6-18 Northampton Street, London N1 2HY Advice Line: 0207 359 8136 Email: info@relres.org Web: www.relres.org

SENSORY LOSS deafPLUS Provide advice, advocacy and life skills. Tel: 01935 415880 Email: south.west@deafplus.org Web: www.deafplus.org Somerset Sight A charity that helps visually impaired people in Somerset. Northfield House, 51 Staplegrove Road, Taunton TA1 1DG Tel: 01823 333818 Email: administration@somersetsight.org.uk Web: www.somersetsight.org.uk OTHER ADVICE Care Quality Commission (CQC), The Regulator and inspector of all care services. For general enquiries contact: The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local and national contacts continued To register a concern or complaint about a care provider contact: The Care Quality Commission Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG Web: www.cqc.org.uk Citizens Advice Bureaux Free, independent and confidential advice. Web: www.citizensadvice.org.uk • Mendip 9/9a Market Place, Shepton Mallet, Somerset BA4 5AZ Tel: 01373 465496 Email: advice@mendipcab.org.uk Web: www.mendipcab.org.uk • Sedgemoor Clarence House, High Street, Bridgwater, Somerset TA6 3BH Tel: 01278 455236 Email: advice@sedgemoorcab.org.uk Web: www.sedgemoorcab.org.uk • South Somerset (Yeovil) Petters House, Petters Way, Yeovil, Somerset BA20 1SH Tel: 01935 421167 Email: CAB@southsomcab.org.uk • Taunton St Mary’s House, Magdalene Street, Taunton TA1 1SB Tel: 01823 282235 Email: advice@tauntoncab.org.uk Web: www.tauntoncab.org.uk West Somerset Advice Bureau Market House Lane, Minehead TA24 5NW Tel: 01643 704624 Web: www.westsomersetadvice.org.uk Somerset Choices website The community information database for Somerset. Web: www.somersetchoices.uk.org DISTRICT HELPLINES Deane Helpline The Control Centre, Kilkenny Court, Station Approach Taunton TA2 7QL Tel: 01823 257185 Email: lifelinemessages@tauntondeane.gov.uk Web: www.tauntondeane.gov.uk Mendip Helpline Aster Living, Flourish House, 2 Cathedral Avenue Wells BA5 1FD Tel: 0333 400 8222

Sedgemoor Lifeline Sedgemoor District Council, King Square, Bridgwater TA6 3AR Tel: 01278 435776 Email: customerservices@sedgemoor.gov.uk South Somerset Careline Houndstone Park, Abbey Manor Park, Yeovil BA21 3RL Tel: 01935 479815 Web: www.southsomerset.gov.uk Soldiers, Sailors, Airmen and Families Association (SSAFA) Help and support for people who serve in our Armed Forces, people who used to serve and their families. SSAFA Forces Help Office, c/o Building 513, Speckington Lane, RNAS Yeovilton, Ilchester, Yeovil BA22 8HT Tel: 01935 841331 Email: somerset@ssafa.org.uk Web: www.ssafa.org.uk SOMERSET’S DISTRICT COUNCILS Mendip District Council Cannards Grave Road, Shepton Mallet BA4 5BT Tel: 01749 648999 Email: customerservices@mendip.gov.uk Web: www.mendip.gov.uk Sedgemoor District Council Bridgwater House, King Square, Bridgwater TA6 3AR Tel: 0845 408 2540 Email: customer.services@sedgemoor.gov.uk Web: www.sedgemoor.gov.uk South Somerset District Council Brympton Way, Yeovil BA20 2HT Tel: 01935 462462 Email: ssdc@southsomerset.gov.uk Web: www.southsomerset.gov.uk Taunton Deane Borough Council The Deane House, Belvedere Road, Taunton TA1 1HE Tel: 01823 356356 Email: enquries@tauntondeane.gov.uk Web: www.tauntondeane.gov.uk West Somerset Council West Somerset House, Killick Way, Williton, Taunton TA4 4QA Tel: 01643 703704 Email: customerservices@westsomerset.gov.uk Web: www.westsomersetonline.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Care home listings West Somerset care homes

GLEN LYN 2 Tregonwell Road, Minehead, Somerset TA24 5DT Tel: 01643 702415

GOLDEN GORSE RESIDENTIAL CARE HOME 4 Alexandra Road, Minehead, Somerset TA24 5DP Tel: 01643 702767

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MAYFAIR RESIDENTIAL HOME RCPA 25 The Avenue, Minehead, Somerset TA24 5AY Tel: 01643 706816

BANBRIDGE HOUSE 3 The Esplanade, Minehead, Somerset TA24 5QS Tel: 01643 702275 BLENHEIM LODGE RCPA North Road, Minehead, Somerset TA24 5QB Tel: 01643 703588 CROFT HOUSE RCPA SRC Bridge Street, Williton, Somerset, TA4 4NR Tel: 01984 632536 Advert page 40 DANESWOOD CARE HOME RCPA Cuck Hill, Shipham, Winscombe, Somerset BS25 1RD Tel: 01934 843000

NORTHFIELD HOUSE Tower Hill, Williton, Somerset TA4 4JR Tel: 01984 633810 PD LDA YA

DENE LODGE, THE - MINEHEAD RCPA Bircham Road, Alcombe, Minehead, Somerset TA24 6BQ Tel: 01643 703584

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DUNSTER LODGE RESIDENTIAL HOME RCPA Manor Road, Alcombe, Minehead, Somerset TA24 6EW Tel: 01643 703007 FIELD HOUSE (MINEHEAD) The Parks, Minehead, Somerset TA24 8BU Tel: 01643 708751

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TIDINGS RCPA 1 Irnham Road, Minehead, Somerset TA24 5UD OP D PD LDA MH SI YA Tel: 01278 741468 WESTERLEY RESIDENTIAL CARE King Edward Road, Minehead, Somerset TA24 5JB Tel: 01643 702066 WOODSIDE 2 Woodside Close, Minehead TA24 8RZ Tel: 01643 709487 WYNDHAM HOUSE RCPA Martlet Road, Minehead, Somerset TA24 5PR Tel: 01643 703934 Advert page 40

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West Somerset care homes with nursing EASTLEIGH CARE HOME (NURSING) RCPA Periton Road, Minehead, Somerset TA24 8DT OP D PD LDA Tel: 01643 702907 MAMSEY HOUSE RCPA Priest Street, Williton, Taunton, Somerset TA4 4NJ Tel: 01984 633712

WINSOR NURSING HOME, THE 54 The Avenue, Minehead, Somerset TA24 5AW OP D PD YA Tel: 01643 707870

OP SRC Provide Specialised Residential Care

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Taunton Deane care homes ABBEYFIELD (SOMERSET) SOCIETY RCPA Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA Tel: 01823 334238 OP D PD SI

CREAM RESIDENTIAL CARE RCPA Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY Tel: 01823 424550 PD LDA SI

ASHBURY – TAUNTON Six Acres Close, Roman Road, Taunton, Somerset TA1 2BD Tel: 01823 327713 LDA

CRIMSON HILL SUPPORT LIMITED The Bungalow, The Elms, Curry Rivel, Taunton TA10 0JD LDA Tel: 01823 255000

ASHLEIGH HOUSE 20 Chip Lane, Taunton TA1 1BZ Tel: 01823 350813

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DAIRY HOUSE, THE Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY PD LDA SI Tel: 01823 330015

BARLEY HOUSE 49 Buckland Road, Taunton, Somerset TA2 8EW Tel: 01823 972776 OP LDA MH YA

DRAKES PLACE RCPA Taunton Road, Wellington, Somerset TA21 8TD OP PD LDA SI YA Tel: 01823 662347

BARN, THE Arundalls Farm, Lower Henlade, Taunton, Somerset TA3 5LZ Tel: 01823 444400 OP LDA MH SI YA

ELM TREE HOUSE 4 Kilkenny Avenue, Taunton, Somerset TA2 7PJ OP MH YA Tel: 01823 322408

BRAMBLES, THE Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 327714

ELMSMEAD 82 South Road, Taunton, Somerset TA1 3EA Tel: 01823 333529

BRIDGE HOUSE 2 Bridgwater Road, Taunton, Somerset TA1 2DS Tel: 01823 334797 CALWAY HOUSE RCPA Calway Road, Taunton, Somerset TA1 3EQ Tel: 01823 333283 Advert page 40 CATHERINE HOUSE RCPA 131 Hamilton Road, Taunton, Somerset TA1 2EP Tel: 01823 286839

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GOTTON MANOR CARE HOME Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL Tel: 01823 413118 Advert page 68 OP HALCON HOUSE RCPA Hamilton Road, Taunton, Somerset TA1 2EP Tel: 01823 353447

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HUMMINGBIRD CARE Royston Road, Churchinford, Taunton, Somerset TA3 7RE Tel: 01823 602776 OP D PD

CEDAR LODGE RCPA Hope Corner Lane, Taunton, Somerset TA2 7PB Tel: 01823 286158 Advert inside front cover OP D MH YA

KNOWLS, THE 86 Trull Road, Taunton, Somerset TA1 4QW Tel: 01823 327080

CHURCHVIEW 8 St Andrews Road, Taunton, Somerset TA2 7BW Tel: 01823 323451

LANGLEY HOUSE Langley Marsh, Wiveliscombe, Somerset TA4 2UF OP LDA YA Tel: 01984 624612

COVENANT CARE – WHEELHOUSE, THE RCPA Linden Hill, Lower Westford, Wellington, Somerset TA21 0DW OP PD LDA MH SI YA Tel: 01823 661002

LAURAL HOUSE 3 Buckland Road, Taunton, Somerset TA2 8EW Tel: 01823 762831 OP LDA MH SI YA

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RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Taunton Deane care homes continued LINDEN HOUSE NURSING HOME RCPA Linden Hill, Lower Westford, Wellington, Somerset TA21 0DW Tel: 01823 667711

NYNEHEAD COURT RCPA Nynehead, Wellington, Somerset TA21 0BW Tel: 01823 662481 OP YA

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LITTLE OAKS RESIDENTIAL CARE HOME RCPA 20-22 Bridgwater Road, Taunton, Somerset TA1 2DS LDA Tel: 01823 322427

OAK BUNGALOW Six Acres Close, Roman Road, Taunton, Somerset TA1 2BD Tel: 01823 327715

MANOR HOUSE, THE RCPA Thurloxton, Taunton, Somerset TA2 8RH Tel: 01823 413777

ORCHARD LEA RCPA 75 Bridgwater Road, Taunton, Somerset TA1 2DT Tel: 01823 972514 PD LDA SI YA

MOORHAVEN RCPA Normandy Drive, Taunton, Somerset TA1 2JT Tel: 01823 331524 Advert page 40 NETHERCLAY HOUSE Bishops Hull, Taunton, Somerset TA1 5EE Tel: 01823 284127 Advert outside back cover

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NEWHOLME Bushy Cross Lane, Ruishton, Taunton, Somerset TA3 5JT LDA Tel: 01823 442298

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POPHAM COURT RCPA Courtland Road, Wellington, Somerset TA21 8NF Tel: 01823 662053 Advert page 40

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PULSFORD LODGE RCPA North Street, Wiveliscombe, Somerset TA4 2LA Tel: 01984 623569 Advert page 40

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RECTORY CARE HOME, THE SRC 2 Trinity Road, Taunton, Somerset TA1 3JH Tel: 01823 324145

Somerset Levels SRC Provide Specialised Residential Care

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Taunton Deane care homes continued RIVERS Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY Tel: 01823 272633 PD LDA SI YA

WELLINGTON AND LONGFORTH HOUSE RCPA SRC Longforth Road, Wellington, Somerset TA21 8RH OP D YA Tel: 01823 663667

SAPLINGS, THE Wiltons Orchard, Fons George, Taunton, Somerset TA1 3SA LDA Tel: 01823 324832

WELLINGTON ROAD, 52 RCPA Taunton, Somerset TA1 5AP Tel: 01823 334132

SEEABILITY - FIENNES HOUSE 31 Drakes Park North, Wellington, Somerset TA21 8SZ PD LDA SI YA Tel: 01823 661529

WESTLEIGH HOUSE 20 Chip Lane, Taunton, Somerset TA1 1BZ OP PD LDA YA Tel: 01823 284198

SOMERSET ABBEYFIELD SOCIETY RCPA Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA OP D PD SI Tel: 01823 334238

WILTON HOUSE Upper High Street, Taunton, Somerset TA1 3PX PD LDA SI YA Tel: 01823 345630

ST GEORGEâ&#x20AC;&#x2122;S CARE HOME RCPA 17 Wilton Street, Taunton, Somerset TA1 3JR Tel: 01823 275268

WOODLANDS FARMHOUSE RESIDENTIAL CARE Wrantage, Taunton, Somerset TA3 6DF OP D PD SI YA Tel: 01823 480640

STANWAY CLOSE AND GREENWAY ROAD 18 Stanway Close, Taunton, Somerset TA2 6NJ Tel: 01823 215706

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Taunton Deane care homes with nursing ASPEN COURT RCPA Hope Corner Lane, Taunton, Somerset TA2 7PB Tel: 01823 346000 Advert inside front cover OP D BEAUCHAMP HOUSE NURSING HOME Village Road, Hatch Beauchamp, Taunton, Somerset TA3 6SG Tel: 01823 481500 Advert page 38 OP D PD SI YA CALWAY HOUSE RCPA Calway Road, Taunton, Somerset TA1 3EQ Tel: 01823 333283 Advert page 40

DUNKIRK MEMORIAL HOUSE RCPA Minehead Road, Bishops Lydeard, Taunton, Somerset TA4 3BT Tel: 01823 432407

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FIRS NURSING HOME, THE RCPA 251 Staplegrove Road, Taunton, Somerset TA2 6AQ OP YA Tel: 01823 275927

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FRETHEY HOUSE Frethey Lane, Bishops Hull, Taunton, Somerset TA4 1AB OP Tel: 01823 253071

CAMELOT HOUSE RCPA Taunton Road, Wellington, Somerset TA21 9HY OP D MH Tel: 01823 666766 Advert page 51

GOTTON MANOR CARE HOME Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL OP Tel: 01823 413118 Advert page 68

CHELSTON PARK NURSING HOME RCPA West Buckland Road, Wellington, Somerset TA21 9PH Tel: 01823 667066 Advert outside back cover OP D

HAMILTON PARK NURSING HOME RCPA 6 Hamilton Road, Taunton, Somerset TA1 2EH Tel: 01823 256650

SRC Provide Specialised Residential Care

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Taunton Deane care homes with nursing continued LAVENDER COURT RCPA Roman Road, Old Whittington, Taunton, Somerset TA1 2BB Tel: 01823 279151 Advert page 40 LINDEN HOUSE NURSING HOME RCPA Linden Hill, Lower Westford, Wellington, Somerset TA21 0DW Tel: 01823 667711 MANOR, THE RCPA Haydon Close, Bishop’s Hull, Taunton, Somerset TA1 5HF Tel: 01823 230238 Advert page 5 MOUNTBATTEN NURSING HOME RCPA 82-84 Trull Road, Taunton, Somerset TA1 4QW Tel: 01823 333019 NORTHWAY HOUSE RESIDENTIAL HOME RCPA 96-98 Kingston Road, Taunton, Somerset TA2 7SN Tel: 01823 253999

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OAKTREE COURT Middle Green Road, Wellington, Somerset TA21 9NS OP D PD Tel: 01823 662032 ORCHARD COURT CARE HOME Harp Chase, Shoreditch Road, Taunton, Somerset TA1 3RY OP D MH Tel: 01823 351155 Advert below ORCHARD PORTMAN HOME RCPA Orchard Portman, Taunton, Somerset TA3 7BQ OP D MH YA Tel: 01823 336457 POPHAM COURT RCPA Courtland Road, Wellington, Somerset TA21 8NF Tel: 01823 662053 Advert page 40 SHERFORD MANOR CARE HOME RCPA Wyvern Road, Taunton, Somerset TA1 4RA Tel: 01823 337674

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WEY HOUSE NURSING HOME Norton Fitzwarren, Taunton, Somerset TA4 1BT Tel: 01823 337391

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You care that your Mum doesn’t feel pressured to join in all the activities. We care and make sure that Mary can sit quietly in her favourite spot and read the newspaper. For excellent care tailored to your specific needs, call Gotton Manor Care Home, 01823 413118 Gotton Manor, Gotton, Taunton TA2 8LL Orchard Court Care Home, 01823 351155 Harp Chase, Shoreditch Road, Taunton TA1 3RY

Making Care Special in Taunton www.fshc.co.uk

HEALTH CARE

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Sedgemoor care homes APPLE TREE HOUSE AND HOLLY TREE COTTAGE 243a Berrow Road, Berrow, Burnham-on-Sea, Somerset TA8 2JQ LDA Tel: 01278 788228

COTSWOLD HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 01278 760555

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ASHCOTT LAWNS RCPA Chapel Hill, Ashcott, Bridgwater, Somerset TA7 9PJ Tel: 01458 210149

COURT HOUSE RETIREMENT HOME Market Cross, Church Street, Cheddar, Somerset BS27 3RA Tel: 01934 742131 Advert page 70

BEAUFORT HOUSE 7 Rectory Road, Burnham-on-Sea, Somerset TA8 2BY Tel: 01278 786320 BERROW ROAD, 201A Burnham-on-Sea, Somerset TA8 2JF Tel: 01278 786358 BLACKDOWN HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 01278 761905 BRIDGWATER COURT 42 Market Street, Bridgwater, Somerset TA6 3EP Tel: 01934 708772 BROUGHTON LODGE RCPA 88 Berrow Road, Burnham-on-Sea, Somerset TA8 2HN Tel: 01278 782133 Advert page 70 CHATHAM HOUSE RCPA 46 Wembdon Rise, Bridgwater, Somerset TA6 7QZ Tel: 01278 427758 CHERRY TREES 28 Berrow Road, Burnham-on-Sea, Somerset TA8 2EX Tel: 01278 792962 CHURCH ROAD, 1 Wembdon, Bridgwater, Somerset TA6 7RQ Tel: 01278 453635

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FERNERY HOUSE 7 Esplanade, Burnham-on-Sea, Somerset TA8 1BB Tel: 01278 794627

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FRIARN HOUSE RESIDENTIAL HOME RCPA 35 Friarn Street, Bridgwater, Somerset TA6 3LJ Tel: 01278 445115

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FRITH HOUSE RCPA SRC Steart Drive, Burnham-on-Sea, Somerset TA8 1AA Tel: 01278 782537 Advert page 40

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GORDON VILLA 15 Taunton Road, Bridgwater, Somerset TA6 3LP Tel: 01278 458018 OP D PD LDA MH SI YA AD GREATWOOD HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 01278 760555

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GREENGATES 26 Fore Street, North Petherton, Bridgwater, Somerset TA6 6PY Tel: 01278 663871

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GREENHILL HOUSE RCPA Tweentown, Cheddar, Somerset BS27 3HY Tel: 01934 740547 Advert page 40 GUNTERS GROVE FARM Shurton, Bridgwater TA5 1QH Tel: 01278 653671

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RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Broughton Lodge 88 Berrow Road, Burnham on Sea TA8 2HN

Because care is a person to person subject we do not have a web site, we prefer people to visit, see who we are, what we do & how we do it.

Rated “ Fully compliant” by CQC, 2011, 2012 and 2013 CQC EXPERT BY EXPERIENCE STATED “I feel I cannot put it more clearly than to say Broughton Lodge gives the impression of being a real home (with a small ‘h’) rather than one with a capital H and this opinion was reinforced by the residents...”

Tel: 01278 782133

Email: frailtytowers@onetel.com

Court House Retirement Home, Cheddar Court House is a very special place to live, the very fact that it is made up of different areas of accommodation adds to its attraction. The Main House with gracious large rooms with full en-suite looking out onto different aspects and personalized with Resident’s own furniture and pictures etc. A spacious Drawing Room with doors to a covered veranda and patio area leading onto lawns and flower beds. The Courtyard which has lovely vaulted accommodation with full en-suite and cleverly concealed kitchenettes where Residents can make a cup of tea or a snack for themselves or their guests and small raised gardens so that the people living there may, if they so wish plant and tend their own flowers. The lovely cottage accommodation full of character with a large Victorian style conservatory looking towards St. Andrews Church and doors opening out from a lovely sitting room to a tranquil garden.

“One of the most beautiful and well kept retirement homes I’ve ever seen”. the photographer

Putting all of this together with the very special care given by dedicated staff that respect and give privacy and dignity to all who live here, you can see why people who come to live at Court House are so happy to have found this very special place. Market Cross, Church Street, Cheddar, Somerset BS27 3RA T: 01934 742131

www.courthouseretirementhome.co.uk

Summer Lane Care Home • Residential, Dementia and Nursing Care • Award-winning care services • Well respected reputation in the local community e: info@countrycourtcare.com t: 01934 529 190 w: www.countrycourtcare.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sedgemoor care homes continued HIGHBRIDGE COURT 25 Berrow Road, Burnham-on-Sea, Somerset TA8 2EY Tel: 0333 240 7770 PD MH YA KINGSLEIGH RESIDENTIAL RCPA 78 Berrow Road, Burnham-on-Sea, Somerset TA8 2HJ Tel: 01278 792768 KNOLL HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 01278 760555 LAKESIDE HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 01278 760555 LAURELS RESIDENTIAL HOME, THE RCPA Westfield Lane, Draycott, Cheddar BS27 3TN Tel: 01934 742649 LIMES RESIDENTIAL HOME, THE RCPA 41 Church Street, Bridgwater, Somerset TA6 5AT Tel: 01278 422535 LODGE, THE 18 Huntspill Road, Highbridge, Somerset TA9 3DQ Tel: 01278 786618 MENDIP HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 0117 974 8400 MILTON HOUSE RCPA West Street, Bridgwater, Somerset TA6 3RH Tel: 01278 422235 MINSTER, THE Mill Street, North Petherton, Bridgwater, Somerset TA6 6LX Tel: 01278 661528

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NEWTON LODGE 139 Berrow Road, Burnham-on-Sea, Somerset TA8 2PN Tel: 01278 787321 NORTHCROFT Barrows Road, Cheddar, Somerset BS27 3BD Tel: 01934 744734

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NORTHMEAD HOUSE 3 Northmead Drive, Puriton, Bridgwater, Somerset TA7 8DD Tel: 01278 683478

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OAK TREES RCPA SRC Rhode Lane, Bridgwater, Somerset TA6 6JF Tel: 01278 451125 Advert page 40 LDA

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OLD VICARAGE, THE (CANNINGTON) Brook Lane, Cannington, Bridgwater, Somerset TA5 2HP Tel: 01278 653688

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OLD VICARAGE, THE (STOCKLAND BRISTOL) RCPA Stockland Bristol, Bridgwater, Somerset TA5 2PZ OP YA Tel: 01278 653056 PARK VIEW 1 Westfield Road, Burnham-on-Sea, Somerset TA8 2AW Tel: 01278 789444

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PORLOCK HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Tel: 01278 761913

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RED GABLES 1 Pinnocks Croft, Berrow, Burnham-on-Sea, Somerset TA8 2NF Tel: 01278 786607 RNIB KATHLEEN CHAMBERS HOUSE 97 Berrow Road, Burnham-on-Sea, Somerset TA8 2PG Tel: 01278 782142

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RCPA Member of the Registered Care Providers Association Somerset - see page 56

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A choice of elderly care options in Somerset We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

To find out more about your elderly care options in Somerset

That’s why we offer long and short stay care options in Somerset. What’s more, you don’t need our health insurance to stay with us.

Look for The Burnham and The Glen in the listings section.

Call

0333 220 4756 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

residential care home Burnham-on-Sea Please call us on

01278 784277 to see how we can help you Bridgwater & Taunton Canal

www.tudorlodge.net

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sedgemoor care homes continued ROSEWOOD LODGE & BROOK HOUSE 11-13 Friarn Street, Rosewood, Bridgwater, Somerset TA6 3LH Tel: 01278 457676

SYDENHAM HOUSE RCPA Frederick Road, Bridgwater, Somerset TA6 4NG Tel: 01278 422763 Advert page 40 LDA MH YA

ROUSE 40 High Street, Othery, Bridgwater, Somerset TA7 0QE OP D PD LDA MH SI YA AD Tel: 01823 698460 STAFFORD LODGE 87 Berrow Road, Berrow, Burnham-on-Sea, Somerset TA8 2PF Tel: 01278 784067 STREET FARM The Street, Draycott, Somerset BS27 3TH Tel: 01934 744930

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TOWANS CARE HOME, THE RCPA Berrow Road, Burnham-on-Sea, Somerset TA8 2EZ Tel: 01278 782642

TUDOR LODGE RCPA 8 Brightstowe Road, Burnham-on-Sea, Somerset TA8 2HW OP Tel: 01278 784277 Advert page 72

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WELLFIELD HOUSE Manor Road, Catcott, Bridgwater, Somerset TA7 9HT Tel: 01278 722405

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WEMBDON RISE 4 Wembdon Rise, Bridgwater, Somerset TA1 7UQ Tel: 01934 429448 LDA YA

Sedgemoor care homes with nursing ANGELS (STRATTON HOUSE) LTD RCPA 15 Rectory Road, Burnham-on-Sea, Somerset TA8 2BZ Tel: 01278 787735 AXBRIDGE COURT NURSING HOME RCPA West Street, Axbridge, Somerset BS26 2AA Tel: 01934 733379 BURNHAM LODGE NURSING HOME RCPA 147 Berrow Road, Burnham-on-Sea, Somerset TA8 2PN Tel: 01278 783230

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BURNHAM NURSING AND RESIDENTIAL CENTRE, THE 19 Oxford Street, Burnham-on-Sea, Somerset TA8 1LG Tel: 01278 588641 Advert page 72

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HILLVIEW NURSING HOME RCPA 36 Berrow Road, Burnham-on-Sea, Somerset TA8 2EX Tel: 01278 783192

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HOLYWELL NURSING HOME RCPA 120 Brent Street, Brent Knoll, Highbridge, Somerset TA9 4BB Tel: 01278 760601

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MILTON HOUSE RCPA West Street, Bridgwater, Somerset TA6 3RH Tel: 01278 422235

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ROSARY NURSING HOME, THE Mayfield Drive, Durleigh, Bridgwater, Somerset TA6 7JQ Tel: 01278 727500

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ST MICHAELâ&#x20AC;&#x2122;S Cheddar Road, Axbridge, Somerset BS26 2DW Tel: 01934 732358

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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South Somerset care homes ALL SEASONS CARE HOMES RCPA 1 & 1a Orchard Villas, Perry Street, South Chard, Somerset TA20 2QF Tel: 01460 220747 ASHCROFT 30 Ashcroft, Chard, Somerset TA20 2JH Tel: 01460 394061

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ASHLEY HOUSE The Avenue, Langport, Somerset TA10 9SA Tel: 01458 250386

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AUTISM WESSEX MIDDLE PATH 58 Middle Path, Crewkerne, Somerset TA18 8BG Tel: 01460 72707

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BEECH TREE HOUSE RESIDENTIAL HOME RCPA High Street, Keinton Mandeville, Somerton, Somerset TA11 6DZ Tel: 01458 223369 BEECHWOOD HOUSE CARE HOME RCPA 60 West Coker Road, Yeovil, Somerset BA20 2JA Tel: 01935 472793 BLACKBERRY HILL Ansford Road, Castle Cary, Somerset BA7 7HG Tel: 01963 350032 BRAUNTON RCPA 23 Grove Avenue, Yeovil, Somerset BA20 2BD Tel: 01935 422176

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BURNWORTHY HOUSE RCPA South Street, South Petherton, Somerset TA13 5AD OP D Tel: 01460 240116 Advert page 40 CAMBIAN LUFTON MANOR COLLEGE Lufton, Yeovil, Somerset BA22 8ST Tel: 01935 403120

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CARRINGTON HOUSE RCPA Carrington Way, Wincanton, Somerset BA9 9BE Tel: 01963 32150 Advert page 40

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CARY BROOK RCPA Millbrook Gardens, Castle Cary, Somerset BA7 7EE Tel: 01963 359700

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CHARD MANOR Tatworth Road, Chard, Somerset TA20 2DP Tel: 01460 261016

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CHURCH VIEW RCPA Chapel Hill, Odcombe, Somerset BA22 8UH Tel: 01398 361467

LDA

COMPTON VIEW RESIDENTIAL CARE HOME RCPA 267 St Michael’s Avenue, Yeovil, Somerset BA21 4NB OP Tel: 01935 476203 COOL RUNNINGS TOO RCPA 63 The Park, Yeovil, Somerset BA20 1DF Tel: 01935 474700

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ELEIGHWATER HOUSE RETIREMENT HOME RCPA Eleighwater House, Combe St Nicholas, Chard TA20 3AG OP Tel: 01460 67532 Advert below

More than just a care home

Eleighwater House Retirement Home, the small home set in the heart of Somerset. Caring for 5 residents in a relaxed, homely environment. A home where residents truly feel part of the family, joining in with day to day activities, where family and friends are always welcome, joining us for Sunday Lunch or afternoon tea. Registered with the Care Quality Commission. Visit our website www.eleighwaterhouse.co.uk or www.carehomes.co.uk for our recommendations. George and Tabitha offer you a warm welcome to Eleighwater House near Chard Tel: 01460 67532

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Somerset care homes continued ELMS RESIDENTIAL HOME, THE RCPA Yeovil Marsh, Yeovil, Somerset BA21 3QG Tel: 01935 425440 EVERTON ROAD, 5 Yeovil, Somerset BA20 1UF Tel: 01935 862900

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FIR VILLA RESIDENTIAL CARE HOME RCPA Camel Street, Marston Magna, Yeovil, Somerset BA22 8DB Advert page 76 OP D PD LDA MH SI Tel: 01935 850670 GROVELANDS RCPA SRC 45 Grove Avenue, Yeovil, Somerset BA20 2BE Tel: 01935 475521 Advert page 40 HAZELWELL LODGE RCPA SRC 67 Station Road, Ilminster, Somerset TA19 9BQ Tel: 01460 52760

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HIGHFIELD HOUSE RESIDENTIAL CARE HOME RCPA High Street, Castle Cary, Somerset BA7 7AN Tel: 01963 350697 OP HOLLIES CARE HOME, THE RCPA Florida Street, Castle Cary, Somerset BA7 7AE Tel: 01963 350709 HOUNDSTONE COTTAGE 1-2 Houndstone Cottages, Brympton, Yeovil, Somerset BA22 8TF Tel: 01935 421236

HUISH HOUSE Huish Episcopi, Langport, Somerset TA10 9QP Tel: 01458 250247 PD LDA SI YA KNIGHTS TEMPLAR COURT Throop Road, Templecombe, Somerset BA8 0HR Tel: 01963 370317 LATIMER LODGE RESIDENTIAL HOME RCPA 38 Preston Road, Yeovil, Somerset BA21 3AQ Tel: 01935 474520

LODGE, THE RCPA Portway, Langport, Somerset TA10 0NQ Tel: 01458 252543

LDA YA

MAPLES, THE Catherines Close, Castle Cary, Somerset BA7 7HP Tel: 01963 351991

LDA

MOORLANDS RESIDENTIAL HOME 2 Moorlands Road, Merriott, Somerset TA16 5NF Tel: 01460 74425

NEW CAREFORD LODGE, THE RCPA Church Street, Merriot, Somerset TA16 5PR Tel: 01460 75592 Advert page 60

OAKLEA CARE RCPA 5 Preston Grove, Yeovil, Somerset BA20 2BG Tel: 01935 479721

PD LDA MH

OLD FARMHOUSE, THE - BRIARS, THE Avishayes Lane, Chard, Somerset TA20 1RU Tel: 01460 66058

LDA

PERRY COURT RCPA Perry Court Farm, Perry Street, Chard, Somerset TA20 2QG OP LDA YA Tel: 01460 221468 PORTCULLIS HOUSE RCPA SRC The Embankment, Langport, Somerset TA10 9RZ Tel: 01458 250800 Advert page 40

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PRESTON PARK HOUSE RCPA Preston Road, Yeovil, Somerset BA20 2EF Tel: 01935 474023 Advert page 40

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RUSSETT HOUSE 52b Southway Drive, Yeovil, Somerset BA21 3ED Tel: 01935 425911

LDA

SELWYN HOUSE 52 Southway Drive, Yeovil, Somerset BA21 3ED Tel: 01935 479143

LDA

SOUTH CARY HOUSE RCPA South Street, Castle Cary, Somerset BA7 7ES Tel: 01963 350272

SRC Provide Specialised Residential Care

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Fir Villa Residential Care Home We provide excellent person-centred care in a beautiful, tranquil setting. Please feel free to visit or contact us at any time.

Tel: 01935 850670

Camel Street, Marston Magna, Somerset BA22 8DB

www.firvilla.co.uk Sunnyside Residential Home is a traditional character home situated within walking distance of Chard town centre, Somerset, offering high standards of professional care. • Residential & Dementia Care • Respite & Day Care • Excellent reputation • Homely & Friendly environment • 24 hour care by highly trained staff

• Quiet garden with a fish pond • Varied activity programme • Freshly prepared healthy meals • Single rooms majority are en suite

For more information please feel free to visit or contact us at any time. Sunnyside Residential Home Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Email: info@solcareltd.co.uk Web: www.solcareltd.co.uk

YEW TREE COTTAGE Residential Home

Tel: 01460 64735 // 07714 899324

Yew Tree Cottage is a small privately owned Home, registered for providing quality individual care to both the elderly and those suffering with dementia in excellent home from home surroundings.

Hornsbury Hill, Chard, Somerset TA20 3DB

Email: sarahjane.ambridge@gmail.com www.ambridgeestates.co.uk

We Provide: • permanent residential care • respite, short or long stay • day care seven days a week

For further information please contact Sarah Ambridge RGN, RMN, Proprietor

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Castle House Nursing Home Ltd. We Care Enough To Make A Difference We believe we offer the best nursing care services in the area - we give special attention to all our residents. We have a lot to offer you. Our services include: • High quality Nursing Care • High Staff : Resident ratio • Person-centred care You’re always welcome here. Come in and chat with us. We’re really looking forward to meeting with you and discussing your needs. Call 01458 223780 Fax 01458 224405 or visit www.castlehousenursinghome.com

Castle St, Keinton Mandeville, Somerton, TA11 6DX

office@castlehousenh.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Somerset care homes continued SPRING VIEW Preston Grove, Yeovil, Somerset BA20 2DU Tel: 01935 474303 SPRINGSIDE 71 Halcombe, Chard, Somerset TA20 2DU Tel: 01460 66340

LDA

SUNNINGDALE LODGE RCPA Sunningdale Road, Yeovil, Somerset BA21 5LD Tel: 01935 422980 Advert page 40

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SUNNYMEADE RCPA Helliers Close, Chard, Somerset TA20 1LJ Tel: 01460 63563 Advert page 40

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SUNNYSIDE RESIDENTIAL HOME RCPA Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Advert page 76

VAUGHAN LEE HOUSE RCPA Orchard Vale, Ilminster, Somerset TA19 0EX Tel: 01460 52077

WISTERIA COTTAGE RCPA 18 Lower Odcombe, Odcombe, Somerset BA22 8TX Tel: 01398 361467

WISTERIA HOUSE RESIDENTIAL HOME RCPA 6 Montacute Road, Tintinhull, Yeovil, Somerset BA22 8QD Tel: 01935 822086

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YEW TREE COTTAGE RESIDENTIAL HOME Hornsbury Hill, Chard, Somerset TA20 3DB Tel: 01460 64735 Advert page 76

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South Somerset care homes with nursing CASTLE HOUSE NURSING HOME LTD RCPA Castle Street, Keinton Mandeville, Somerton, Somerset TA11 6DX Tel: 01458 223780 Advert page 76

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FERNS NURSING HOME RCPA 141 St Michaels Avenue, Yeovil, Somerset BA21 4LW Tel: 01935 433115

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ELLISCOMBE HOUSE NURSING HOME Higher Holton, Wincanton, Somerset BA9 8EA Tel: 01963 33370 Advert page 78 OP D PD SI AD

HENDFORD CARE HOME WITH NURSING 166 Hendford Hill, Yeovil BA20 2RG Tel: 01935 470400 Advert page 78

ELROI MANOR RCPA West Hill, Suddon, Wincanton, Somerset BA9 8BA OP D MH SI YA Tel: 01963 335770

HORTON CROSS NURSING HOME RCPA Horton Cross, Ilminster, Somerset TA19 9PT Tel: 01460 52144

OP D SI

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Growing old is inevitable Growing up is optional

Our care homes treat every resident as an individual and their families as our guests; and of course we offer exceptional levels of nursing, dementia, and end of life care. 01564 820140 www.caspiacare.co.uk enquiries@caspiacare.co.uk

If you have any questions or if you are unsure about what care you or your loved one needs, you can speak to one of our care experts who can discuss your options with you.

RCPA Member of the Registered Care Providers Association Somerset - see page 56

Elliscombe House

Hurst Manor

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Hendford

This 01963 Directoryâ&#x20AC;&#x2122;s â&#x20AC;&#x201C; information on choosing 01935 and paying 33370helpline 0800 389 2077 01935 823467 470400for care

South Somerset care homes with nursing continued HURST MANOR NURSING HOME RCPA Hurst, Martock, Somerset TA12 6JU Tel: 01935 823467 Advert page 78 IMMACOLATA HOUSE RCPA Portway, Langport, Somerset TA10 0NQ Tel: 01458 254200 Advert inside front cover IVELHURST NURSING HOME RCPA 27 Preston Road, Yeovil, Somerset BA21 3AD Tel: 01935 426777 KNOLL CARE HOME LTD, THE RCPA 33 Preston Road, Yeovil, Somerset BA21 3AE Tel: 01935 421822

OP D

ORCHARDS, THE RCPA Orchard Lane, Crewkerne, Somerset TA18 7AF Tel: 01460 76267

OP D

PRESTON PARK HOUSE RCPA Preston Road, Yeovil, Somerset BA20 2EF Tel: 01935 474023 Advert page 40

OP D

TYNDALE NURSING HOME RCPA 36 Preston Road, Yeovil, Somerset BA21 3AQ Tel: 01935 472102 OP SI YA AD OP YA

LA FONTANA RCPA Fold Hill Lane, Martock TA12 6PQ OP D PD MH Tel: 01935 829900 Advert inside front cover OAK LODGE CARE HOME RCPA Lordsleaze Lane, Chard, Somerset TA20 2HN Tel: 01460 67258

OP PD

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VICARAGE HOUSE NURSING HOME The Old Vicarage, Hambridge, Langport, Somerset TA10 0BG Tel: 0845 869 2976

OP YA

WESSEX HOUSE RCPA 21-25 Behind Berry, Somerton, Somerset TA11 7PB OP D YA Tel: 01458 273594 WEST ABBEY Stourton Way, Yeovil, Somerset BA21 3UA Tel: 01935 574567 Advert page 5

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YEOVIL â&#x20AC;&#x201C; SHERBORNE HOUSE CARE HOME RCPA 131 Sherborne Road, Yeovil, Somerset BA21 4HF OP D SI Tel: 01935 423210

Forde Abbey

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Mendip care homes AMBERLEIGH Isaacs Close, Street, Somerset BA16 0LS Tel: 01458 840865

LDA

AVALON COURT RESIDENTIAL HOME RCPA High Street, Butleigh, Glastonbury, Somerset BA6 8SZ Tel: 01458 851572 BENDALLS FARM Green Ore, Near Wells, Somerset BA5 3EX Tel: 01761 241014

LDA MH

CENTENARY HOUSE RCPA 70 Charlton Road, Shepton Mallet, Somerset BA4 5PD Tel: 01749 342727 CHERRYTREES Cherry Grove, Frome, Somerset BA11 4AW Tel: 01373 452965 CRITCHILL COURT RCPA SRC Lynwood Close, Frome, Somerset BA11 4DP Tel: 01373 461686 Advert page 40 CYDER BARN, THE RCPA Glastonbury Road, West Pennard, Glastonbury, Somerset BA6 8NH Tel: 01458 834945 Advert page 60

FLETCHER HOUSE RCPA Glastonbury Road, Wells, Somerset BA5 1TN Tel: 01749 678068 Advert page 40

OP D

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LDA

Taking Care of You

OP D

GREENHILL GRANGE RESIDENTIAL HOME LTD RCPA Catherston Close, Frome, Somerset BA11 4HR OP Tel: 01373 471688

ELDERMERE Knowle Lane, Shepton Mallet, Somerset BA4 4PF Tel: 01749 344642

For further information or to arrange an appointment to view the home, please telephone Mr Philip White 01458 833275

FIELD HOUSE RCPA Cannards Grave Road, Shepton Mallet BA4 4LU Tel: 01749 342006 Advert page 40

LDA

gLaSTOnBUry

LDA

GRANGE, THE Priddy Road, Green Ore, Wells, Somerset BA5 3EN Tel: 01749 674431 LDA MH YA

EAST COURT Doctors Hill, Wookey, Wells, Somerset BA5 1AR Tel: 01749 673122

ST BeneDicT’S nUrSing hOMe

FERNDALE 131 Whitstone Road, Shepton Mallet BA4 5PS Tel: 01749 345885

JASMINE Dod Lane, Glastonbury, Somerset BA6 8BZ Tel: 01458 832490

LDA

MELLIFONT ABBEY The High Street, Wookey, Wells, Somerset BA5 1JX OP MH Tel: 01749 672043 OLD POLICE HOUSE, THE Catch Road, Nunney, Frome, Somerset BA11 4NE Tel: 01373 836211

LDA

OLD RECTORY, THE (CHEWTON MENDIP) Chewton Hill, Chewton Mendip, Radstock, Somerset BA3 4NQ Tel: 01761 241620

LDA

St Benedict’s is a family run business established in 1984. We are a caring home for the elderly in a warm and friendly atmosphere providing: The Vicarage - General nursing and residential The Deanery- Dementia nursing Day care and short term stays are also available in both buildings SRC Provide Specialised Residential Care

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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Mendip care homes continued SOUTHLAWNS RCPA Highfield Road, Street, Somerset BA16 0JJ Tel: 01458 443635 Advert page 40

OLD RECTORY, THE (NUNNEY) High Street, Nunney, Frome, Somerset BA11 4LZ Tel: 01373 836747

ROWDEN HOUSE RCPA 2 Vallis Road, Frome, Somerset BA11 3EA Tel: 01373 462271 Advert page 40 SENSE 30 Norbins Road, Glastonbury, Somerset BA6 9JF Tel: 01458 830212

OP D

LDA SI

ST CECILIA CARE HOME RCPA SRC 1 Hitchen Lane, Shepton Mallett, Somerset BA4 5TZ Tel: 01749 342809

OP D

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TUDORS RESIDENTIAL CARE HOME, THE RCPA Street Road, Glastonbury, Somerset BA6 9EQ Tel: 01458 831524

Mendip care homes with nursing ARTHUR’S COURT 27 Highfield Road, Street, Somerset BA16 0JJ Tel: 01458 442319

OP D PD

BELMONT VILLA CARE HOME RCPA 58-62 Weymouth Road, Frome, Somerset BA11 1HJ Tel: 01373 471093

CATHERINE HOUSE GENERAL NURSING HOME Cork Street, Frome, Somerset BA11 1BL OP D Tel: 01373 451455 CLARE HALL NURSING HOME Ston Easton, Radstock, Somerset BA3 4DE Tel: 01761 241626 FOSSE HOUSE NURSING HOMES RCPA South Street, Stratton-on-the-Fosse, Radstock, Somerset BA3 4RA Tel: 01761 233018 FROME CARE VILLAGE Styles Hill, Frome, Somerset BA11 5JR Tel: 01373 473113 GLASTONBURY CARE HOME RCPA Pike Close, off Sedgemore Way, Glastonbury, Somerset BA6 9PZ Tel: 01458 836800

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OP D

GLEN RESIDENTIAL & NURSING HOME, THE Shapway Lane, Evercreech, Nr Shepton Mallett, Somerset BA4 6JS Tel: 01749 987290 Advert page 72

OP YA

PONDSMEAD CARE HOME Shepton Road, Oakhill, Bath, Somerset BA3 5HT Tel: 0345 293 7658

OP D PD SI

ROSSETTI HOUSE CARE HOME Welshmill Lane, Frome, Somerset BA11 2AA Tel: 01373 489500

OP D PD SI

ST BENEDICT’S NURSING HOME RCPA Benedict Street, Glastonbury, Somerset BA6 9NB Tel: 01458 833275 Advert page 80

OP D PD SI

TORRWOOD CARE CENTRE Gilbert Scott Road, South Horrington, Wells, Somerset BA5 3FB Tel: 01749 675533

OP YA

WELLS NURSING HOME, THE RCPA Henton, Wells, Somerset BA5 1PD Tel: 01749 673865

SRC Provide Specialised Residential Care

RCPA Member of the Registered Care Providers Association Somerset - see page 56

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ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

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TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

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*While stocks last

Index

Advertisers are in bold

These indices will assist you in your search for care. Home care providers are shown below, followed by all care homes presented alphabetically. Other advertisers are listed on page 86.

Home care providers

A Able2Achieve Office Agincare UK Limited Allied Healthcare Amber Home Care Ltd Ash House

E 29 29 29 29 29

B Barnardo’s Somerset Family Link 29 Beauchamp House Home Care 29 Bluebird Care Bridgwater and Burnham 29 Chard 29 Frome 29 Minehead 29 Street & Glastonbury 29 Taunton 29 Wells & Shepton Mallet 29 Wincanton 29 Yeovil 29 Blue Moon Care Limited 29 Brunelcare Domiciliary Care Services 29 Butterfields Home Services 29 Butterfly Home Help 29

C C L Lifestyles Care Services Cambian Lufton Manor College Candlelight Homecare Care South Home Care Services Carewatch Wyvern Carroll’s Home Care Castle Care Wessex Churchview care services Convivium Care Limited County Nursing Ltd Crimson Hill Support Ltd

29 29 29 29 29 29 29 29 29 31 31

D Drakes Place Dunster Lodge Domiciliary Care

31 31

Enable Support Services

Flourish Court

Gatchell Oaks Care (GO Care) G.H. Quality Care Ltd

Home Instead Senior Care Horton House House of ST Martin

Kylemore Care Services Ltd

Libertas Care Limited Lifeline Homecare Lifeline Homecare – Frome Lifeways Community Care

One to One Homecare Ltd 31

Prestige Nursing Ltd 31

Quality Home Care Services 31 31

31 31 31

31 31 31 31

Managed Care Ltd 31 Mencap – Taunton Deane Support Services 31 Mencap – Yeovil Support Service 31 Mr Frederik John Eaton – Meadow Court 31

Reynard Care & Support Agency, The Ruby Care

33 33

Select Homecare Direct 33 Somerset Care Community Chard 33 Mendip 33 Sedgemoor 33 South Somerset 33 Taunton Deane 33 Somerset Domiciliary and Floating Service 33 Somerset LD Services (1) 33 Somerset LD Services (3) 33 South West Independence Limited Care at Home 33 Sterling Care Partners Ltd 33

Total Care

Voyage (DCA) Somerset & Devon

NAS Community Services (Somerset) 31 Neighbourhood Care HQ 31 31 Netherclay Home Care Newcross Healthcare Solutions Limited 31 Nurse Plus and Carer Plus UK Ltd 33

Way Ahead Care - Somerset 33 Wey House Nursing Home 33 Wisteria House Residential Home 33 Woodrift 33

Oakville Homecare Ltd

You First Support Services CIC

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

All care homes / care homes with nursing

Burnworthy House

Abbeyfield (Somerset) Society

All Seasons Care Homes

Amberleigh 80 Angels (Stratton House) Ltd

Apple Tree House and Holly Tree Cottage 69

C Calway House

65, 67

Cambian Lufton Manor College

Camelot House

Carrington House

74 74

Arthur’s Court

Cary Brook

Ashbury – Taunton

Castle House Nursing Home Ltd 77

Ashcott Lawns

Catherine House

Catherine House General Nursing Home

Cedar Lodge

Centenary House

Chard Manor

Chatham House

Chelston Park Nursing Home

Ashcroft 74 Ashleigh House

Ashley House

Aspen Court

Autism Wessex Middle Path

Avalon Court Residential Home

Axbridge Court Nursing Home

B Banbridge House

Barley House

Barn, The

Beauchamp House Nursing Home

Beaufort House

Beech Tree House Residential Home

Beechwood House Care Home

Belmont Villa Care Home

Bendalls Farm

Berrow Road, 201a

Blackberry Hill

Blackdown House

Blenheim Lodge Brambles, The

Cherrytrees 80 Cherry Trees

Church Road, 1

Churchview 65 Church View

Clare Hall Nursing Home

Compton View Residential Care Home

Cool Runnings Too

Cotswold House

Court House Retirement Home 69 Covenant Care – Wheelhouse, The 65 Cream Residential Care

Crimson Hill Support Limited

Critchill Court

Croft House

Cyder Barn, The

Braunton 74

Bridge House

Dairy House, The

Bridgwater Court

Daneswood Care Home

Broughton Lodge

Dene Lodge, The - Minehead

Burnham Lodge Nursing Home

Drakes Place

Dunkirk Memorial House

Burnham Nursing and Residential Centre, The

Dunster Lodge Residential Home 64

E East Court 80 Eastleigh Care Home (Nursing) 64 Eldermere 80 Eleighwater House Retirement Home 74 Elliscombe House Nursing Home 77 Elmsmead 65 Elms Residential Home, The 75 Elm Tree House 65 Elroi Manor 77 Everton Road, 5 75

F Ferndale 80 Fernery House 69 Ferns Nursing Home 77 Field House 80 Field House (Minehead) 64 Firs Nursing Home, The 67 Fir Villa Residential Care Home 75 Fletcher House 80 Fosse House Nursing Homes 81 Frethey House 67 Friarn House Residential Home 69 Frith House 69 Frome Care Village 81

G Glastonbury Care Home 81 Glen Lyn 64 Glen Residential & Nursing Home, The 81 Golden Gorse Residential Care Home 64 Gordon Villa 69 Gotton Manor Care Home 65, 67 Grange, The 80 Greatwood House 69 Greengates 69 Greenhill Grange Residential Home Ltd 80

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

All care homes / care homes with nursing continued Greenhill House

Old Rectory, The (Chewton Mendip)

Lavender Court

Old Rectory, The (Nunney)

Limes Residential Home, The

Old Vicarage, The (Cannington)

Old Vicarage, The (Stockland Bristol)

Orchard Court Care Home

Orchard Lea

Orchard Portman Home

Orchards, The

Laural House

Grovelands 75

Laurels Residential Home, The

Gunters Grove Farm

Linden House Nursing Home 66, 68

Halcon House

Little Oaks Residential Care Home 66

Hamilton Park Nursing Home

Lodge, The

Hazelwell Lodge

Hendford Care Home with Nursing

Highbridge Court

Highfield House Residential Care Home

Hillview Nursing Home

Hollies Care Home, The

Holywell Nursing Home

Horton Cross Nursing Home

Houndstone Cottage

Huish House

Hummingbird Care

Hurst Manor Nursing Home

I Immacolata House

Ivelhurst Nursing Home

71, 75

M Mamsey House

Manor, The

Manor House, The

Maples, The

Mayfair Residential Home

Mellifont Abbey

Mendip House

Milton House

71, 73

Minster, The

Moorhaven 66 Moorlands Residential Home

Mountbatten Nursing Home

N Netherclay House

New Careford Lodge, The

Newholme 66

Jasmine 80

Northcroft 71

Newton Lodge

Park View

Perry Court

Pondsmead Care Home

Popham Court

66, 68

Porlock House

Portcullis House

Preston Park House

75, 79

Pulsford Lodge

R Rectory Care Home, The

Red Gables

Rivers 67 RNIB Kathleen Chambers House

Rosary Nursing Home, The

Rosewood Lodge & Brook House 73 Rossetti House Care Home

Northfield House

Northmead House

Rouse 73 Rowden House

Russett House

Kingsleigh Residential

Knights Templar Court

Northway House Residential Home

Knoll Care Home Ltd, The

Nynehead Court

Knoll House

Knowls, The

S Saplings, The

Oak Bungalow

SeeAbility - Fiennes House

Oaklea Care

Selwyn House

La Fontana

Oak Lodge Care Home

SENSE 81

Lakeside House

Oaktree Court

Sherford Manor Care Home

Langley House

Oak Trees

Somerset Abbeyfield Society

Old Farmhouse, The - Briars, The

South Cary House

Old Police House, The

Southlawns 81

Latimer Lodge Residential Home

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

All care homes / care homes with nursing continued Springside 77 Spring View 77 St Benedict’s Nursing Home 81 St Cecilia Care Home 81 St George’s Care Home 67 St Michael’s 73 Stafford Lodge 73 Stanway Close and Greenway Road 67 Street Farm 73 Sunningdale Lodge 77 Sunnymeade 77 Sunnyside Residential Home 77 Sydenham House 73

T Tidings 64

Torrwood Care Centre

West Abbey

Towans Care Home, The

Westerley Residential Care

Tudor Lodge

Westleigh House

Tudors Residential Care Home, The 81

Wey House Nursing Home

Tyndale Nursing Home

Wilton House

Winsor Nursing Home, The

Wisteria Cottage

V Vaughan Lee House

Wisteria House Residential Home 77

Vicarage House Nursing Home

Woodlands Farmhouse Residential Care

W Wellfield House

Woodside 64 73

Wellington and Longforth House 67 Wellington Road, 52

Wells Nursing Home, The

Wembdon Rise

Wessex House

Wyndham House

Y Yeovil – Sherborne House Care Home

Yew Tree Cottage Residential Home 77

Other advertisers Aspen Court Inside front cover Avery Healthcare 50 Barchester 5 Beaufort Grange 5 Bloomfield 5 Bupa 72 51 Camelot Care Group Campania Inside front cover Care Choices Website 55, 62, 72, 76 Care Select 34, 82 Inside front cover Cedar Lodge

Chelston Gardens Dementia Nursing Home Outside back cover Clarence Park Inside front cover 70 Country Court Care Group Four Seasons Health Care 68 Helping Hands Inside back cover Humanicare 34 Kingfisher Lodge 5 Magna Somerset West Housing Association 15 Mediquip 16

Notaro Care Homes Inside front cover Notaro Home Care 30 Notaro Live-in Care 30 34 Rojene Live-in Care Serenita Inside front cover Somerset Care 40 Inside front cover Stuart House Summer Lane Care Home 70 Inside front cover Vane Hill

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN978-1-910362-45-7 Ref. No: 4001/Somerset5/0515. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Somerset County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper. National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Home Care Specialists

Live-in Care – an alternative to residential care

So if you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - around the clock, 7 days per week.

To find out how we can help you, call:

01749 301402 or visit: www.helpinghands.co.uk

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Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge.

Lisa Carr, Director of The Great British Care Awards

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At Helping Hands we have been providing award winning quality home care since 1989. Still family run, we apply our local knowledge and 25 years of home care experience to offer one to one care that enables you or your loved one to remain at home with compassion and dignity.

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.”

25 Years

1823 668400

Make a Positive Choice

Quality Care in Beautiful Surroundings We focus on what is good in life; activities, beautiful surroundings, good food, friends, entertainment and company. • • • •

Enjoy full restaurant service A positive attitude promoting respect and independence Personalised care and nursing support, giving 24 hour peace of mind Your care - your choice

Netherclay House Care Home

Taunton, Somerset, TA1 5EE

Personalised residential care and support delivered by well trained, caring, friendly staff in a warm relaxed atmosphere, set in beautiful, luxurious surroundings. Netherclay also offers self contained apartments for independent living in the grounds, next to the main care home. Pets welcome.

Tel: 01823 284127

visit us at: www.netherclayhouse.co.uk

Chelston Park Nursing Home

Wellington, Somerset, TA21 9PH

Personalised nursing care providing a caring, individualised approach where staff have the skills to help residents make choices about living each day in a way that is tailored around their needs.

Tel: 01823 667066

visit us at: www.chelstonpark.co.uk

Chelston Gardens Dementia Nursing Home Wellington. Somerset, TA21 9PH

homecare.co.uk

Tel: 01823 667066

A purpose built, forward looking home, where design combines with personalised care to create a peaceful, harmonious atmosphere in which residents are supported to make the most of each day.

visit us at: www.chelstongardens.co.uk

A local care service with local knowledge and nationally recognised standards

visit our website www.homecaresomerset.co.uk