Warwickshire Care Services Directory 2012/13 by Care Choices Ltd

Warwickshire Care Services Directory 2012/13

Warwick Castle

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts In association with

The best care is not about just ticking boxes ...

Avon Court Care Centre Avon Court is a newly opened purpose built care home situated on Scholars Lane in the heart of Stratford Upon Avon and provides 64 spacious single en-suite bedrooms, each with their own shower. The home has been designed to maximise independence and our residents enjoy using our Bar, Café, Cinema, Restaurant and Computer Room. We provide the highest quality nursing, dementia and residential care in a warm, homely and luxurious environment.

• Nursing Care • Dementia Care • Multiple Sclerosis Care • Residential Care

• Early Onset Dementia • Parkinson’s Disease • Palliative Care • Respite Care

Long and short stays available for the over 50s.

Avon Court Care Centre, Scholars Lane, Stratford Upon Avon, CV37 6HE. Telephone 01789 297589 • Email avoncourt@restfulhomes.co.uk

Contents Welcome from Warwickshire County Council (WCC)

• What is a Personal Budget........................................ 29 • Your financial assessment ....................................

• Warwickshire Direct ................................................. 4

• Charges for social care ............................................. 31

• Areas covered by this Directory ............................ 5

• Local charges .............................................................. 31

Support for carers

Your care, your choice

Getting out and staying active

• Self-directed support and personal budgets...... 32

• Day services ............................................................... 6

Warwickshire Association of Care Homes

• Use your local leisure centre.................................. 6

Useful contacts

• Travel in Warwickshire ............................................ 7

Your recovery

• Being admitted to and leaving hospitial..............7 • Warwickshire reablement service ........................ 8 • Occupational therapy ............................................. 9

Listings Home care providers

• Care homes and Care homes with nursing Warwick & Leamington Spa

• Home care ................................................................ 10

Nuneaton

• Independent home care providers.................... 12 - Home care providers listings..........................14

North Warwickshire

• Equipment and adaptations ................................ 18

Rugby

• Meals service ............................................................20

Stratford-Upon-Avon

Help to live at home

Health and wellbeing

• Safeguarding adults ...............................................21

Indices

• Services for people with sensory impairments ... 21 • Mental health .......................................................... 22 • Dementia services .................................................. 22 • Residential dementia care checklist .................. 23 • The End of Life Care Strategy .............................. 24 • ‘Tell Us Once’ service ............................................. 24

Choices if you cannot live at home

• Extra care housing ................................................. 25 • Care homes - definitions ...................................... 26 • Residential care home checklist ......................... 27 • Supported living for people with disabilities .. 28 • Looking for care and support?............................. 28

Social Care Assessments, Support Plans and Personal Budgets

• Are you eligible? ..................................................... 28 • What is a Social Care Assessment?..................... 29 • What is the Support Plan....................................... 29

Adult Social Care Glossary. To help you understand any social care terms please see our glossary: www.warwickshire.gov.uk/supportforadults (downloads and documents)

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in spoken word.

Warwickshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Warwickshire County Council nor Care Choices can be held responsible for any errors or omissions.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Warwickshire County Council (WCC) Making a decision about how best to receive the care and support for your needs is critical. We hope that this Directory will help you by giving some ideas on the range and variety of services that are available. You should not rely on this Directory alone – talk to family and friends, seek independent advice from organisations such as Age UK and if you think you have high care needs, seek an assessment from us. Our aim is to help you retain as much independence as possible, helping you to live in

your own home for longer and continuing to live close to your family and friends. It is also important to us that you can purchase safe, quality care services with conﬁdence. Wendy Fabbro Strategic Director of People Group

The People Group brings together the former social care Directorates of Adult, Health and Community Services and Children, Young People and Families.

Warwickshire Direct Warwickshire Direct gives you access to County Council and partner organisations' services. This can be either face-to-face, via telephone or on the internet. Our customer service advisors are specially trained in the wide range of services on oﬀer and will try to resolve your query. To speak to someone in person you can access one of our One Stop Shops, which are located within the community. Alternatively you can telephone our Customer Contact Centre on 01926 410410. Monday - Friday: 8.00am – 8.00pm Saturday: 9.00am – 4.00pm To ﬁnd out more about Warwickshire Direct including details of One Stop Shop locations, the Customer Contact Centre, or to access services directly on the internet please visit our website: www.warwickshire.gov.uk/warwickshiredirect

On-line Warwickshire Directory The County Council’s on-line Warwickshire Directory provides information on a range of services in Warwickshire relating to adult, children and young people’s Social Care. It currently holds over a thousand entries about local organisations, groups and agencies that provide activities, advice, services and support for you - with more being added all the time. The Warwickshire Directory allows you to search by location, keyword or to browse through the navigation to ﬁnd what they are looking for with the ability to: · leave feedback on providers; · compare services; and · create and save a short-list of services for future reference. You can ﬁnd our on-line Directory at: http://directory.warwickshire.gov.uk/

Row boats on the river Avon

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Areas covered by this Directory

Polesworth Atherstone

This Directory is divided into the geographical areas indicated on this map.

Nuneaton Bedworth

Care providers by area start on the following pages Rugby

Warwick / Leamington Spa

Page 40

Nuneaton

Page 43

Leamington Spa

North Warwickshire

Page 46

Warwick

Rugby

Page 48

Stratford-Upon-Avon

Page 50

Indices

Page 56

Kenilworth

Dunchurch

Southam

Alcester Wellesbourne

Stratford-Upon-Avon Bidford-on-Avon Kineton Shipston on Stour

Support for carers Carers provide unpaid care by looking after ill, frail or disabled family members, partners or friends who could not manage without their help. Caring can be very rewarding, but it can also be isolating, physically and emotionally tiring, and trying to ﬁnd the information you need can sometimes be frustrating. Warwickshire County Council has commissioned Guideposts Carers Support Service to provide information, advice, quarterly newsletter, training, group and one to one

support. This service also administers the Carers' Emergency Card scheme which provides emergency contact numbers in the event of carers being temporarily unable to continue in their caring role eg due to sudden illness or travel delays preventing their return home. Guideposts Carers Support Service can be contacted on: 02476 385888 or at www.guidepostswarks.org.uk/home

Financial information and advice for carers Every year an estimated £740 million in carers’ allowances goes unclaimed. The beneﬁt system is complicated and ﬁnding out what you are entitled

to can be diﬃcult. Information can be found in the Carers UK website: www.carersuk.org

Employment Making relatively small changes in a carer’s working life, such as later arrival times or reducing hours, can help to make a caring role more manageable. Information and advice on how to go about requesting ﬂexible working from employers can be found at www.warwickshire.gov.uk/carers.

For carers looking to find work, Job Centre Plus offers specific support and help with travel expenses and replacement care to enable carers to attend training and interviews. For more information contact your local Job Centre Plus or go to www.direct.gov.uk/en/CaringForSomeone

Concessions for carers A lot of businesses, especially in the leisure industry, offer concessions for carers such as off-peak discounts or free tickets for accompanying carers. If you’re not sure what you want to do, or what you can afford to do, then you might want to check out the promotions and offers for carers in

Warwickshire on our website: www.warwickshire.gov.uk/carerconcessions Some of the oﬀers are for carers to enjoy by themselves, others can be enjoyed with the person you care for.

Visit www.carechoices.co.uk for further assistance with your search for care

Young carers A young carer is someone under the age of 18 who helps look after someone who has a physical or learning disability; a serious illness; mental ill health; a dependency on alcohol or drugs or anyone with HIV/Aids. The person cared for may be a parent, grandparent, brother, sister, other relative or a close friend. The young carers project (www.warwickshireyoungcarers.org.uk) supports children and young people in their caring role through the provision of information, advocacy, practical advice, a range of other support services and emotional support. Young carers can contact

the service themselves or can be referred by their parents or someone who knows them, for example a teacher, social worker or health professional. The project employs experienced, friendly staﬀ who meet with young carers to ﬁnd out what would best suit their situation. There are regular activity sessions and a chance to talk about any issues or just to have a break and some fun. For more information about all carer support services please visit our website: www.warwickshire.gov.uk/carers or call: 01926 410410

Getting out and staying active Day services We understand that our customers want to stay as active and independent as possible for as long as they can. Our aim is to promote independent living by providing a broader mix of services to enable customers to have more choice and control in their lives. If an individual is assessed as needing a day care service, their needs will still be met but they will be supported in a different way. This means using a Personal Budget, which you will control directly, or they can ask Warwickshire County Council, or a provider, to manage their budget. This will give greater flexibility about how, when, and where that care is provided. You can find more information about local organisations, groups and agencies that provide

day care services by: • looking on our on-line Warwickshire directory: directory.warwickshire.gov.uk; • looking on the Care Choices website: www.carechoices.co.uk; • contacting the Care Quality Commission (www.cqc.org.uk), which provides information on all registered care homes and services in Warwickshire, some of which provide day care; • looking in the Yellow Pages - particularly under charitable, voluntary and social services and welfare organisations; or • asking at your local library or your place of worship.

Use your local leisure centre To ﬁnd your local leisure centre please see your local district or borough council’s website. • North Warwickshire Borough Council. www.northwarks.gov.uk • Nuneaton and Bedworth Borough Council. www.nuneatonandbedworth.gov.uk • Rugby Borough Council. www.rugby.gov.uk/site/index.php • Stratford-on-Avon District Council. www.stratford.gov.uk

Advice for older people

• Warwick District Council www.warwickdc.gov.uk

Helping you to Choose and Pay for care • 0800 38 92 077

Travel in Warwickshire For information on: • bus timetables; • rail services; • coach services; • cycling and rail travel; • ﬂexibus services; and • park and ride services, please see our website: www.warwickshire.gov.uk/publictransport or

contact us on: Telephone: 01926 412987 Email: passengertransport@warwickshire.gov.uk Transport Operations PO Box 43 Shire Hall, Warwick CV34 4SX For more information please visit our website: www.warwickshire.gov.uk/outandactive or call: 01926 410410.

Your recovery Being admitted to and leaving hospital If you need to be admitted to hospital the nursing and medical staff will see you shortly after your arrival and ask you questions about your health and home situation. Once a treatment has been agreed you will be told how long you may be in hospital. However, this will be kept under review as the timing for your discharge from hospital may change depending on your recovery. If you know that you need to go into hospital, it will be important that you make arrangements for the care of your property and pets while you are away. You should also consider: • how your benefits may be affected. The Department of Work and Pensions provide information about how a hospital stay affects benefits (www.dwp.gov.uk) ; • how you can ensure that your essential bills are paid e.g. your gas, electricity, rent, while you are away, so that you do not encounter problems when you return home; and • how to organise your return home. With your agreement, and where appropriate, a referral will be made to the hospital social work team who can make an assessment of your needs. It is important that you tell them your views and wishes for the future. If you have someone who helps to look after you, for example family or friends, their views, with your permission, will also be considered. They will also have the opportunity to have their own needs assessed through a carer’s assessment.

Sometimes we may need to visit your home. This is to allow us to assess what services and/or equipment will help you when you are discharged from hospital. Some people may return home from hospital with support. This could be provided by adult social care and/or NHS health teams depending on their needs. You could be referred to the reablement service (explained further on page 8), if you are eligible, where you will be supported to safely and gradually undertake everyday living tasks in your own home, for example, cooking, dressing over a period of up to six weeks. You will then be assessed and, if eligible, and there is an ongoing social care need, your social care practitioner will work with you to produce a support plan. If you are unable to return home, even with help, you may need to consider your longer term plans. However, you cannot generally stay in hospital whilst you are doing this, as the hospital will need to be able to provide care to others in need of urgent treatment. By continuing to occupy a bed in a hospital when you no longer need it, you are preventing someone else receiving the treatment they need. Not everyone will need this detailed assessment of their needs as some people can go home from hospital without any support. Others may have family and friends who can help out for a short time until they feel able to cope on their own again. Continued on page 8

Visit www.carechoices.co.uk for further assistance with your search for care

Recovery A range of services may be provided that will help you recover when you leave hospital. These could be therapists, care assistants or nurses and they may be provided in your own home, or another supported environment, such as a care home for a short period.

What if I can't go home immediately? You may not be able to return home immediately because of practical diﬃculties, or important decisions needing to be made about your future. You will not be able to stay in hospital whilst these things are being sorted out. The team looking after you will explain what arrangements can be made in the meantime.

What if I need a permanent place in a care home? If it has been agreed that your needs would be best met in a care home (including care homes with nursing) you will need to find a home that your can move to immediately. This may not be your first choice of home and you may want to consider moving again at a later date. Sometimes it is not possible to find a vacancy in your preferred area immediately and in these circumstances you will be expected to move further afield. This applies to everyone whether they fund their own care or if it is funded by the local

authority. Your social worker or the discharge liaison nurse will provide you with any assistance/ support in ﬁnding a home, or you can get information about homes in Warwickshire in this Directory (lists start on page 40) or by contacting the Care Quality Commission (CQC), which has national as well as local information (www.cqc.org.uk).

Will I have to pay? There is no cost to the individual for any assessment. If we provide a service, or arrange it for you on leaving hospital, you may have to pay for the service in full or make a contribution to the cost of this service. You will need to have a financial assessment if you need or want us to fund all/part of the service and your social worker will be able to explain any charges to you. We understand that some people may not wish to provide details of their financial situation and in these cases the services will still be offered, but you will asked to pay the maximum charge. If you are likely to require a significant amount of health care on a continuing basis you will receive an assessment and information about your rights and entitlements.

Warwickshire reablement service The reablement service is designed to help people regain the skills and confidence they need to live independently at home, particularly after an illness or after staying in hospital. It is available for up to six weeks. The aim is to assist you to manage your daily activities like washing, dressing, cooking and shopping. The reablement service will also advise you about safety issues to help you reduce the risks of falls, for example. Reablement may well reduce your need for ongoing support services by improving your practical abilities so that you can do more for yourself. It has been introduced nationally and aims to keep people away from hospital services and the need for ongoing support, such as residential care services. At the end of the reablement period, you may be able to live at home without any support. You may need ongoing care, if so, a package of care will be agreed and a support plan will be drawn up. You will be offered a financial assessment at the end of your reablement programme and will be able to discuss

Advice for older people

with your care practitioner how your ongoing care and support needs can be met and ﬁnd out if any ﬁnancial assistance is available. This service is only available to people who are eligible. Reablement will not be suitable for everyone as some people may still need a higher level of care.

Helping you to Choose and Pay for care • 0800 38 92 077

Occupational therapy Occupational therapists (OTs) work with adults (people over 18 years, or if in full-time education, over 19 years) and older people, alongside other professionals. OTs will assist you as long as you meet the ‘Fair Access to Care Services’ (FACS) criteria and if you are having diﬃculty with day-today tasks or if you might be at risk of harm, for example, falling, or losing your independence. Occupational therapists are regulated by the Health Professions Council (www.hpc-uk.org). The Health Professions Council holds a register of all those people who are eligible to practice. Firstly, they, or one of their team, will talk to you to get full information about your needs. This may result in:

• suggesting alternative ways of completing a task;

• referring you to a more appropriate service;

• for people living in North Warwickshire or Rugby on 02476 390013.

• giving you advice over the telephone; • arranging to visit you at home; or • a combination of these actions. The occupational therapist or occupational therapy assistant will work with you to agree a plan of action that meets your needs. This may be through:

Independent Advocacy We represent the interests of people who may find it difficult to be heard or speak out for themselves. These can include over 65s, adults with physical or learning disabilities and those with mental health problems. With the support of trained staff, we provide an advocacy service, which gives a voice to people in need. This enables them to make their own choices and to have their individual needs and views respected and acted upon. We offer a free professional service to clients referred from Warwickshire County Council, Warwickshire NHS Trust, Coventry City Council (Brokerage) and Solihull Care Trust. We have over 17 years of expertise and, for those people who do not meet the contracted criteria, our services can be purchased by individuals and other organisations.

• loaning specialist equipment; • recommending minor building adaptations such as grab rails; or • recommending grant support for major adaptations to make your home more suitable for independent living. Occupational therapy services for children and young people are provided by your local Health Service through the Children’s Integrated Occupational Therapy Service. This service can be contacted via NHS Warwickshire or by calling: • for people living in South Warwickshire on 01926 495321 extension 3071; or

For more information please visit our website: www.warwickshire.gov.uk/yourrecovery or call: 01926 410410. Alternatively, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Independent Appointee providing Personalisation Support As a Corporate Appointee Service, approved by the Department for Work and Pensions, we provide an Appointee and Money Management Service for anyone receiving benefit who is unable to manage their money appropriately and for whom there is no one else deemed more suitable to take on this role. This service can also be purchased by individuals or other organisations. It can be tailored to specific client needs where we can purely accept responsibility for claiming and managing benefit entitlement, managing benefits, pensions and pay bills on someone’s behalf. We can arrange support schemes to help clients retain their financial independence wholly or partly. We can support the opening of bank accounts, agreeing budgets and setting up payment plans.

For more information about any of the above visit our website www.independentadvocacy.org or call us on 02476 697443

Visit www.carechoices.co.uk for further assistance with your search for care

Help to live at home Home care Home care is personal and domestic care that helps keep people safe and comfortable in their own home. This could mean helping customers to get up in the morning and go to bed in the evening. Home care does not provide nursing care, which requires the specialist skills of a qualiﬁed nurse.

Who can receive home care? We will work with you to assess your needs. If you are eligible, an appropriate package of care is put in place. All our home care customers are regularly reviewed and care packages are updated accordingly. If you do not qualify for a service funded by us, we will oﬀer advice and information about possible alternative help.

Who pays? If you have savings of £23,250 or over, or are a couple with £46,500 or over, you will have to pay the full cost of your care.

Advice for older people

For more information please see page 31.

Organising your own home care If you are thinking about arranging your own home care it is a good idea to ask any agencies you approach the following questions: • Are there diﬀerent rates for weekends/evenings? • Are there any extra charges i.e. for the carer's travelling expenses? • What sort of services do you provide? • Will somebody visit me before the service starts? If you provide me with a service, can I contact you out of oﬃce hours? If so, how? • Are your carers trained? • Do you take up references on your carers? • Have your carers been subject to a Criminal Records Bureau (CRB) Check? • Are you registered with the Care Quality Commission (CQC)?

Helping you to Choose and Pay for care • 0800 38 92 077

Home.

There’s no place like it. Services include: 'SQTERMSRWLMT 1IEP 4VITEVEXMSR 6IWTMXI 7YTTSVX 4IVWSREP 'EVI 7TIGMEPMWX (IQIRXME & Alzheimer’s Care 7LSTTMRK 3YXMRKW 0MKLX ,SYWIOIITMRK and much more...

From just a couple of hours a week, our service is available up to 24 hours a day, 7 days a week. Being able to continue living at home can be one of the most important comforts in an older person’s life. That’s why Home Instead Senior Care are here to help.

Call us on 01789 20 40 40 or 01926 62 90 30 or email: warwickshire@homeinstead.co.uk Suite 4, Hatton Rock Business Centre Hatton Rock, Warwickshire, CV37 0NQ

Winner: National Care Provider of the Year Award

Approved by the Care Quality Commission

With our absolute focus on quality of service, why are we different? ;I XYVR YT EX XLI EKVIIH time… every time ;I WIRH XLI WEQI TIVWSR WS you always know who will call ;I HS RSX TVSZMHI ³GEVI´ MR ½JXIIR QMRYXI WPSXW with us it’s a minimum of an hour 3YV WXEJJ HS RSX [IEV YRMJSVQW so to everyone else it looks like family or friends are visiting ;I EVI ZIV] TVSYH SJ SYV reputation for providing an outstanding service

www.homeinstead.co.uk/warwickshire

4XDOLW\ FDUH LQ WKH FRPIRUW RI \RXU RZQ KRPH KRPH LV ZKHUH WKH KHDUW LV

Services include: • Personal care – bathing, dressing, toileting, medication • Domestic support – preparing meals, shopping, cleaning, laundry • Social support & companionship • Respite – providing main carer a break from caring role • Fast response / emergency care • Live-in care

Personalised care packages – our aim is to keep you independent and at home for as long as you wish. By providing that little extra support you can continue living the life you always have done

Registered and regulated by the Care Quality Commission

For an informal chat please call our team on 01926 316200 E: warks@blueribboncare.org.uk www.blueribboncare.org.uk Althorpe House, Althorpe Street, Leamington Spa, Warwickshire CV31 2AU

Visit www.carechoices.co.uk for further assistance with your search for care

Independent home care providers Care in your own home is often referred to as either domiciliary or home care. Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to everyone whether they are elderly and frail, convalescing, have a physical or learning disability, or have dementia. The range of care available is varied and each client should be involved, and agree, with the care provider, a care plan, which states their needs and the expected outcomes. Domiciliary care is usually arranged in a manner dependent upon needs: Low level domiciliary care – this may be to assist with household chores such as shopping, cleaning and assistance with food preparation. It may also involve a carer accompanying clients on trips out and even holidays. Calls from carers can be ﬂexible and assistance can be given for as little as 15 minutes or when the client needs. Medium level domiciliary care – in addition to low level care this will normally involve personal care (assistance with washing, dressing etc), and/or one carer to assist with mobility. Clients may wish to have a carer sleep in their home overnight for security and reassurance.

High level care – this involves visits by two or

more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require speciﬁc training for the health needs of a client. Live-in care – a carer lives in the client’s home, is allowed time oﬀ each day and must have a night’s sleep. Live-in care can be arranged as a short respite for the client’s main carer or a permanent arrangement to suit the client’s needs.

ADVERTORIAL

All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all carers have Criminal Records Disclosures, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Ask the service provider to show evidence that the carers they introduce are indeed compliant with the legislation, and check their latest CQC report at www.cqc.org.uk or call the CQC on 03000 616161.

Paying for home care Domiciliary care for social needs is often funded in part or whole by the local authority, or alternatively private arrangements can be made with service providers. The majority of social services funded care is contracted out to private companies, rather than the internal local authority service. Fees for services vary, a good service provider will be able to provide you with a detailed cost breakdown prior to the commencement of any service. Most service providers will accept clients who pay using Direct Payments (discussed further on page 29). You will still need to have an assessment of your needs, and if you are eligible, you can decide whether you would prefer to arrange the services yourself. If you do not meet your council’s eligibility criteria, you must organise your own care as a ‘self-funder’. Listings of home care providers start on page 14. See page 32 for advice on self-directed support.

24 hour care – this is required when the client

needs assistance or monitoring through the day and night; it diﬀers from live-in care in that carers work on a roster to ensure that a carer is on duty and awake both day and night. Some agencies are also registered as Nurses’ Agencies, meaning they can provide registered nurses if needed.

Advice for older people

With thanks to The Care Bureau Tel: 01926 427423

Helping you to Choose and Pay for care • 0800 38 92 077

CARERS • NURSES • SHORT VISITS • LIVE-IN • NIGHT SITS • 24 HOUR CARE



The Care Bureau is Warwickshire’s first choice Home Care Agency, offering support and care to people clients in their own home as an alternative to residential care



Regulated by Care Quality Commission, and a member of UKHCA



Range of services from 15 minute regular visits to 24 hour and Live-in Care, from domestic help to complex care needs. A flexible service designed to meet the needs of our clients

 

Older Adults, Physical Disability and Learning Disabilities Home Care Assistants and Registered Nurses available

Contact your Leamington 01926 427423 nearest office: Stratford 01789 520990 www.carebureau.co.uk Rugby

01788 440012

Baddesley Clinton estate ®

Home Care You Can Trust

Caremark Stratford offers personalised care & support services to people within their own home. We are here to help you enjoy life to its fullest, without worrying about the things that are very personal to you. If you would like more information please contact us:

Pulse8 1-8_1/8 03/07/2012 15:50 Page 1

Pulse 8 +

CARE SERVICES • Visits from 1/2 hour • 1 or more visits per day Info@Pulse8ltd.co.uk

0845 - 862 - 1885

Caremark Stratford, The Mansley Centre, Timothy’s Bridge Road, Stratford-upon-Avon, CV37 9NQ Tel: 01789 298 286 Email: stratford@caremark.co.uk Web: www.caremark.co.uk/stratford-upon-avon WCS - Homecare 1/8_Layout 1 25/06/2012 12:39 Page 1

Maintaining the dignity and independence of those we care for is paramount and we are passionate about the quality of services we provide. • • • •

Residential care for older people including specialist dementia care Day care and respite care for older people Residential care including respite care for adults with a physical disability Home Care Services throughout the Stratford Upon Avon, Wellesbourne, Shipston & Southam areas

Warwickshire Home Care Services Suite 3, Hatton Rock Business Centre Hatton Rock, Stratford-upon-Avon CV37 0NU 01789 298521 Charity no: 1012788

Registered in England Company no: 2713150

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers

Advertisers are highlighted

Age concern Atherstone Tel: 01827 717172 OP D PD LDA MH SI YA

Carewatch (South Midlands) Northampton Tel: 01604 494592 OP D PD LDA MH SI YA

Age UK warwickshire Leamington Spa Tel: 01926 458100

Carewatch (South Midlands) OP D PD LDA MH SI YA Rugby Tel: 08448 226332

OP D PD YA

Allied Healthcare Rugby Tel: 01788 551125 Allied Healthcare Warwick Tel: 01926 403734 OP D PD LDA MH SI YA AD Almond Care Ltd Exhall, Coventry Tel: 02476 646106 OP D PD LDA MH SI YA AD Assured Home Care OP D PD YA Leamington Spa Tel: 01926 350101 Audley Care Coventry Limited Leamington Spa Tel: 01926 833048

Aurelia Branch Nuneaton Tel: 02476 642330

OP D PD SI

Advert page 10

OP D PD LDA MH SI

Barnfield Care Agency Stratford-Upon-Avon Tel: 01789 269196 OP D PD MH SI YA Bella Home Care Leamington Spa Tel: 01926 259463 Bellflower Care Services Office Rugby Tel: 07811 447034

OP D PD SI OP YA

Benvarden Homecare Services ltd OP D PD LDA MH SI Coventry Tel: 07041 354799 Bluebird Care (Stratford and Warwick) Warwick Tel: 01926 400030 Blue Ribbon Community Care (Warwickshire) OP PD Leamington Spa Tel: 01926 316200 Advert page 11 Burgess Care Leamington Spa Tel: 01926 614048

LDA

Camphill GP Led Health Care Nuneaton Tel: 02476 390008 Care Bureau, The Advert page 13 - Stratford Domiciliary OP D PD LDA MH SI YA Tel: 01789 520990 - Leamington Spa Domiciliary and Nursing Care OP D PD LDA MH SI YA Tel: 01926 427423 Caremark (Stratford upon Avon) Stratford-upon-Avon Advert page 13 Tel: 01789 298286 OP D PD LDA MH SI YA AD Client groups

Carewatch (South Warwickshire) OP D PD LDA MH SI YA (T/A Casa Care Limited) Leamington Spa Tel: 01926 882888 Coventry DCA Bedworth Tel: 02476 645544

Crystal Caring Services Limited Nuneaton Tel: 02476395276

Domiciliary Care Service Rugby Tel: 01788 573318

LDA

Elmhurst Assisted Living And Care FaciliTIes OP D LDA MH Rugby Tel: 01788 535842 Essendal Futures Limited Tel: 02476395230

LDA MH YA

Everycare Rugby and Warwickshire OP D PD LDA MH SI YA Rugby Tel: 01788 544064 Excite Care LTD Nuneaton Tel: 02477 675004

OP D PD LDA SI

Farmers Court Rugby Tel: 0370 192 4000

Firstpoint Homecare - Henley-in-Arden Henley-in-Arden Tel: 01564 795050

OP D PD LDA MH SI YA

Flexicare South Midlands OP D PD LDA MH SI YA Rugby Tel: 01788 570999 Forward Care Uk Ltd Stratford-upon-Avon Tel: 01789 205631 Guideposts Trust Rugby Tel: 01788 577825 Help At Hand Care Service Warwick Tel. 01789 842555

OP D PD LDA MH SI YA

Advert page 17

Helping Hands Home Care Alcester Tel: 01789 762121 OP D PD LDA MH SI YA Advert page 15 Helping Hands Redditch Redditch Tel: 01527 910481

OP D PD MH SI YA

HFT - Orchard View Alcester Tel: 01789 772141

LDA

Highfield Tamworth Tel: 01827 892882

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Advice for older people

LDA

Helping you to Choose and Pay for care • 0800 38 92 077

UCS - 1/2_1/2 02/07/2012 13:10 Page 1

Universal Care Services There when you need us - We provide care and support to clients in their own home. - Packages tailored to suit individual needs - Services range from 15 minutes to 24 hours - Personal Care, Domestic Help, Meal Preparation & Respite Care - Rapid response provision of services if required - All staff fully trained, CRB checked and supervised - Regulated by CQC & achievers of Investors in People Gold Standard Services supplied in the Coventry and Warwickshire areas For a free consultation please call our Head Office (Nuneaton) on 02476 371197 or Lemington Spa Office on 01926 351009 info@uitservices.co.uk â&#x20AC;˘ www.uitservices.co.uk

Universal Care Services

26 â&#x20AC;&#x201C; 28 Newdegate Street, Nuneaton, CV11 4EU

Visit www.carechoices.co.uk for further assistance with your search for care

Home care provders continued

Advertisers are highlighted

Home Instead Senior Care Warwickshire Stratford-Upon-Avon Tel: 01789 20 40 40 OP D PD LDA MH SI Warwick Tel: 01926 62 90 30 Advert page 11

Precious Support Services Leamington Spa Tel: 01926 510785

Individual Care Services Studley Tel: 01527 857280

LDA YA

Reablement Services North Team Bedworth Tel: 02476 754030

OP D PD LDA MH SI

Reablement Services South Team Warwick Tel: 01926 414825

Ingleby Care Ltd Atherstone Tel: 01827 370202

Prime - Warwick Warwick Tel: 01926 411764

OP D PD

OP D PD LDA MH SI YA

PD LDA SI

Rugby Crossroads Rugby Tel: 01788 544250

OP D PD LDA MH SI YA

Lifewise Support Services Limited OP D PD LDA Rugby Tel: 07702 815070

Sevacare Rugby Rugby Tel: 01788 577000

OP D LDA MH SI YA

Long Lea Home Support Nuneaton Tel: 02476 370553

Springfield Mind Limited Stratford-upon-Avon Tel: 01789 298615

OP D LDA MH SI YA

Lancaster House Coventry Tel: 02476 368800

OP D PD SI YA

Lucy Glyn Domiciliary Care Agency Stratford-Upon-Avon Tel: 01789 297353

OP LDA

Margaret Court Limited Stratford-Upon-Avon Tel: Meadow View Bungalows Alcester Tel: 01789 766739

New Directions Rugby Tel: 01788 573318

LDA MH YA LDA

New Hope health and home care services ltd Coventry Tel: 0247 670 0626 OP D PD LDA MH SI YA AD Nightingales Home Care Services OP D PD LDA Studley Tel: 01527 854660 Noble Supported Living Leamington Spa OP D PD LDA MH SI YA AD Tel: 07817 688225 Oakfield Park Rugby Tel: 01926 476928 On Tap Care Limited Warwick Tel: 0845 017 5560 Orion House Warwick Tel: 01926413737

PD LDA SI OP PD SI YA PD LDA SI

People in Action, North Warwickshire Domiciliary Care Bedworth Tel: 02476 643776 OP D PD LDA MH SI YA People in Action, South Warwickshire Domiciliary Care Leamington Spa Tel: 01926 470813 OP D PD LDA MH SI YA Client groups

Stratford & District Mencap DCA North LDA Stratford-Upon-Avon Tel: 01789 298709

Mobile Care Services Limited Atherstone Tel: 01827 715537 OP D PD LDA MH SI YA AD Netherfield House Leamington Spa Tel: 01926 833650

Stratford Bentley Care Centre Stratford-Upon-Avon Tel: 01789 414078

Stratford & District Mencap DCA South LDA Stratford-Upon-Avon Tel: 01789 293785 Stratford & District Mencap DCA Studley Area & Southam Stratford-Upon-Avon Tel: 01789 298709 OP D PD MH SI Sure Care Warwickshire Leamington Spa Tel: 01926 800159

OP D PD MH SI

Advert page 17

Take-a-Break Warwickshire Limited Coventry Tel: 02476 644909 LDA SI YA Tiddington Court Ltd Stratford-Upon-Avon Tel: 01789 204200

OP LDA YA

Turning Point - Clarence House Leamington Spa Tel: 01926 423029 OP D PD LDA YA Universal Care Services Ltd Nuneaton Tel: 02476 371197

OP D PD LDA YA

Advert page 15

Victoria Dom Care Pidford-on-Avon Tel: 08445 049612

Warwickshire Home Care Services Stratford-upon-Avon Tel: 01789 298521 OP YA Advert page 13 Warwickshire Supported Living Leamington Spa Tel: 01926 429512

LDA

Xperience Recruitment Limited OP D PD LDA MH Bedworth Tel: 02476 315440

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Help at Hand 2008_1/8 07/07/2011 16:20 Page 1

HELP at HAND CARE SERVICE LTD

Supplying 24 hour Live-in Care Nationwide On a short or long term basis. All Carers fully vetted.

For more information:

Telephone: 01789 842555 or visit www.help-at-hand-care-service.co.uk UKHCA Member: MV102439 23 Stratford Road, Hampton Lucy, Warwick CV35 8BH Established 1989. Regulated by The Care Quality Commission.

I need...

… someone to cook me a meal

We specialise in supporting people with dementia to live independently at home.

… someone to help at home

…someone to care Whatever your homecare needs, talk to us…

01926 800159 info@surecarewarks.co.uk • www.surecarewarks.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Equipment and adaptations Equipment and adaptations can help people live more productive lives. It enables people to carry out essential activities, with the aim of maintaining or

improving independence. In Warwickshire we currently provide:

Assistive Technology (Telecare) Assistive technology is a range of equipment that can help people with a physical, sensory, or mental health disability. It helps people to continue to live at home safely and as independently as possible. Our assistive technology service, Telecare, can can oﬀer protection from: • • • •

intruders; ﬂoods; ﬁre; and falls.

The name Telecare describes the wireless sensors that are linked to a control centre, or to a family member’s mobile phone or pager. The sensors monitor your home and can raise the alarm should an emergency occur. The service makes a real diﬀerence to people’s lives, not only for those using the service to maintain their independence, but also their families and loved ones who really appreciate the peace of mind that the use of this equipment can bring.

Beneﬁts of the Telecare service include: • instant response - the highly skilled operators respond to your call and take the right action to get you the help you need, when you need it;

What types of equipment are there?

• personal service - friendly and digniﬁed service;

Personal trigger - a call for help can be raised from anywhere in the home or garden

• we will not leave you - the operators will stay on the line with you until help arrives; • complete reassurance - 24-hour link to the control centre; and • easy installation - systems are easy to ﬁt and often wireless, so no ugly wiring. Our aim is to: • assist people to maintain a safe home environment; • assist carers to care for someone at home; • reduce the risk of falls and accidents within the home and reduce the waiting time for assistance following an incident; • prevent avoidable admissions to hospital and speed up discharge; and • prevent or delay admission to a residential home. The service involves the provision of a telephone link 24 hours a day between your home and the control centre. All that is required is a telephone line and an electrical power point (within six feet of each other). Should a sensor be activated, a message is sent to the control centre where trained operators take the most appropriate action, such as contacting a family member, neighbour, doctor or the emergency services.

Advice for older people

Examples of the type of equipment used in Warwickshire are:

Bogus caller button - a discreet button placed near a door, which can be used to call for help from the 24hour control centre when a stranger asks for entry into your home Smoke/carbon monoxide detector - a life-saving device, the detector provides additional protection by raising an instant alarm call to the control centre if anything is detected Fall detector - automatically detects a serious fall and raises an alert with the 24-hour control centre Flood detector - this small radio sensor gives an early warning by alerting the control centre of potential ﬂood situations in the home Movement detector - this allows the 24-hour control centre to detect for inactivity and raise an alert, or alternatively to audibly verify and record the presence of an intruder. How do I get Telecare? If you are already supported by a social worker or an occupational therapist you can simply speak to them about the Telecare service. If not, contact us on 01926 410410 and ask about receiving the Telecare service.

Helping you to Choose and Pay for care • 0800 38 92 077

Integrated Community Equipment Service (ICES) The Integrated Community Equipment Service helps people to live in their own homes more easily by providing a range of equipment. This can range from a simple walking stick, to a more complex item like a mobile hoist. To receive this service you must be assessed and eligible for social care support (explained on page 28). There is no charge for equipment provided by ICES. What equipment is available? The equipment service has a range of equipment available in stock. The assessor has to ensure that you meet the criteria for that piece of equipment before being able to issue it. If the assessor recommends a non-stock item of equipment, for example, a specialist shower chair, this will have to be individually ordered and may take longer to provide How do I get my equipment? The equipment service will make an appointment with you to deliver and ﬁt the equipment. The assessor will demonstrate and instruct you in the safe use of the equipment. ICES currently do not provide: • wheelchair services; • school equipment;

How do I return my equipment?

• sensory equipment;

To return equipment not being used telephone 0800 915 7744 and they will arrange a time to collect it from you.

• communication equipment; or • telecare. How long can I keep the equipment? The equipment will remain with you for as long as you need it. You will be contacted to see if you are still using the equipment at regular intervals. If your needs change you can ask for a reassessment, which may mean your equipment is exchanged for a diﬀerent piece of equipment.

How do I get my equipment repaired? You are expected to routinely check, clean, and keep equipment in good working order. If the equipment breaks or becomes faulty do not use it please contact us immediately on 0800 915 7744. How do I get equipment to help me at work? You can contact any of the following specialists: • Warwickshire Employment Services Team on: 02476 385200 • North Warwickshire - The Shortwoods Centre on: 01827 895747 • Rugby Community Placement Unitl on: 01788 537582 • Warwick - Emscote Centre Community Placement Unit on: 01926 419471

Visit www.carechoices.co.uk for further assistance with your search for care

Smartcare - assess yourself on-line for equipment We want to reduce the risks of falls and accidents in the home and enable people to live more independently. We are currently working with an organisation called ADL Smartcare to provide an on-line, risk-free assessment service. Here you will be able to ﬁnd out what equipment is available to help you such as grab rails, raised toilet seats, bath boards, or tap turners. Warwickshire residents will also be entitled to a discount on equipment ordered through this service. There are lots of items of equipment that could help you - for all parts of your home. Visit Smartcare Assist Warwickshire’s website: www.self-assess.co.uk/smartassist/warwickshire

for further information. You can also visit the Enable Me Centre, where a member of staﬀ can help you complete the on-line assessment and also provide demonstrations of the equipment available. Enable Me Unit 2 Trojan Business Centre Tachbrook Park Drive Leamington Spa CV34 6RS Telephone: 0800 915 7744 Visit: www.warwickshire.gov.uk/smartcare

Meals service The meals service in Warwickshire is delivered by County Enterprise Foods who produce and deliver ready-made meals, direct to your home. The service is for older and vulnerable people and aims to help you to live as independently as possible. The meals are: • tasty and nutritious;

• available on the days of your choice up to 7 days a week; and • breakfast and tea time packs can also be delivered with your main meal. We can supply meals to suit any dietary need including: • vegetarian;

• varied; and

• African Caribbean;

• made using fresh ingredients and seasonal vegetables. Frozen meals These meals are delivered together weekly, fortnightly or monthly. You can then choose which meal you want to eat on which day, at a time to suit you. The frozen service oﬀers a choice of over ﬁfty meals a day. The meals are for any elderly person and also for adults who have:

• Halal; • Kosher; • spicy meals; • speciﬁc medical conditions;and • soft food diets.

• mental health problems; or

To receive community meals, telephone County Enterprise Foods or visit one of our Customer Service Points. We can talk to you about what meals we can provide and what is the best kind of delivery for you. If you prefer, someone else (such as a friend, relative, neighbour, health or housing worker) can get in touch with us on your behalf. The driver who delivers your meal can also help by:

• a deteriorating or life-threatening condition or are nutritionally at risk.

• plating meals, getting cutlery out and pouring a cold drink;

Hot meals

• assisting service users to get to their dining tables;

Daily delivery of a hot meal:

• opening bottle tops or tins of food for later;

• choose from a choice of four meals a day;

• setting a tray and guiding clients to where the meal is;

• a physical disability; • a visual impairment or poor eyesight; • a learning disability;

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Meals service continued • cutting the meat up;

• chatting with service users; and

• picking up mail from the ﬂoor;

• spending some time with people if they are upset.

• bringing the milk in; • turning the gas oﬀ when accidentally left switched on;

For more details please call: 01926 410410 or visit www.warwickshire.gov.uk/helptoliveathome

• contacting family or the doctor if they are worried or in emergency situations;

Health and wellbeing Safeguarding adults Many adults, because of illness or disability, may be unable to protect themselves from abuse. Vulnerable adults may be certain older people, people with learning disabilities, physically disabled people, people with mental ill-health or those with a short or long term illness. Abuse can be deﬁned in many ways however the terms most commonly used are: • physical; • emotional; • neglect;

• institutional; and • verbal. Abuse happens in situations where one person in a relationship has more power than the other. In adult abuse cases this could be a vulnerable adult's paid or unpaid carer, a worker, relative, in fact almost anyone. If you think that a vulnerable adult is being abused contact us on 01926 412080. Our adult social care teams can oﬀer advice and support to the person and/or their carers and, where necessary, arrange appropriate services.

• sexual;

Services for people with sensory impairments Services for blind people We work in partnership with the Warwickshire Association for the Blind to ensure that a number of services are available for people who have problems with their sight. These services include: • registering you as a person with visual impairment, following referral from a health practitioner • carrying out an assessment to ﬁnd out what needs you may have for equipment, services and beneﬁts;

The (RNIB) Royal National Institute of Blind People oﬀers practical support and advice to anyone with a sight problem. Helpline opening hours - Monday to Friday 8.45am 6.00pm and Saturday 9.00am - 4.00pm. Helpline telephone number: 0303 123 9999 Email: helpline@rnib.org.uk Deafblind

• providing rehabilitation services, as appropriate, which could include: mobility training, daily living skills, provision of low vision aids, and development of communication skills; and

Deafblind is a national charity which provides a range of support services to deafblind adults and their carers. It also campaigns on behalf of deafblind people.

• providing information about activities and organisations that may be helpful to you.

Helplines: (24 hours) 0800 132320 (voice/text), telephone 01733 358100 (voice/text) and

Visit www.carechoices.co.uk for further assistance with your search for care

Services for blind people continued textphone 01733 358358

impaired people of all ages reach their full potential despite the many challenges facing them.

Email: info@deafblind.org.uk Sense

Telephone: 020 7272 7774

Sense works for people with deafblindness and associated disabilities. It oﬀers a wide range of support and services across the UK to help sensory

Email: enquiries@sense.org.uk

Minicom: 020 7272 9648.

Services for deaf people We oﬀer a range of services to help meet the needs of deaf and hard of hearing adults and children, as well as their families and carers. These include: • social workers being available to help and advise on a wide range of personal and practical problems;

deaf children; • providing information about regional and national resources for deaf people;

• registering people as deaf and hard of hearing;

• service development - we ask deaf people their views and what they want to improve and develop services;

• monitoring care of deaf adults in residential care;

• liaison with other agencies; and

• participating in specialist assessments for a wide range of settings such as residential care, P.A.C.E. interviews, transitional reviews for deaf children at 14 plus;

• assessment and advice on equipment deaf people might need in their daily life for example, ﬂashing doorbells, textphones.

• providing information about deafness, sign-language, deaf clubs and support for

Where individuals are not eligible for a service funded by us, they will be oﬀered advice and information about possible alternative sources of assistance.

Mental health It is estimated that one in four people living in the UK will be affected by problems regarding their mental wellbeing at some point in their lives. If you have any concerns about your mental health you should visit your GP who will be able to offer you advice and support. A small amount of people may experience mental health problems to such a degree that they are diagnosed as having a mental illness, requiring the involvement of specialist services and support. The majority of people will not experience mental illness, but will experience mental health problems at different times in their lives.

If people are given support and information, those experiencing mental health problems can make positive changes and improvements. Only a small minority of people do not respond to appropriate help and need more specialist involvement. You can search for services using NHS Choices (www.nhs.uk/livewell/mentalhealth/Pages/Menta lhealthhome.aspx) Here you can also ﬁnd out about the types of treatment available in Warwickshire and how to access them.

Dementia services The term ‘dementia’ is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Dementia is a common condition and there are over 100 different types. In England alone, there are currently estimated to be around 750,000 people living with dementia (source: Alzheimer’s Society). In Warwickshire we are proud to be taking the lead on a partnership approach to dementia services and information and have been instrumental in

Advice for older people

establishing the Living Well with Dementia Partnership Coventry and Warwickshire. This is a collection of Local Authorities, NHS, Private and Voluntary Sector organisations dedicated to raising awareness of dementia, improving post diagnosis support for everyone who has a dementia diagnosis and their carers, and improving the quality and access that people with dementia, their carers, social care and health practitioners have to important local, servicerelated, information about dementia.

Helping you to Choose and Pay for care • 0800 38 92 077

Dementia services continued The Dementia Advisor Service will give you the information you need to make the right decisions. They will also tell you about the services available in your area which can support you, and your family. You can choose the way you have contact with your Dementia Advisor whether it's by phone, email or face to face. Dementia Advisors ensure that people aﬀected by dementia have a single point of contact for questions or queries they may have after being

Clarence House 42 Warwick New Road, Leamington Spa, Warwickshire CV32 6AA Tel: 01926 832826 Fax: 01926 734103

We offer the very best care to all our residents. Experienced friendly staff (50% nursing experience), homely atmosphere with 19-20 residents. Weekly outing, excursions & holidays. Fees £295-645 p/w.

diagnosed with dementia. The service aims to support you to live well with your dementia, by guiding you to specific support and services. The Dementia Advisor Service is currently available in the North of Warwickshire and is provided by the Alzheimer's Society. Alzheimer's Society Warwickshire Branch 10 Wise Street, Leamington Spa CV31 3AP If you require other services provided by The Alzheimer's Society, please call: 01926 888899. The Alzheimer's Society National Dementia Helpline provides information, support and guidance on dementia. The service can also refer people suffering from dementia to other appropriate organisations, if they need specific care. Callers speak to trained advisors, and all calls are confidential. Contact details: Tel: 0845 300 0336 (8:30am to 6:30pm Monday to Friday)You can find information about social care assessments and carer’s assessments on pages 5 and 28.

Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 27. Residents The best indication of a good home is that the residents appear happy and responsive. • Are there rummage boxes around the home to stimulate residents? Access If the person with dementia needs, or is likely to need, equipment or adaptations you may want to check: • There is adequate signage and cues for different parts of the home such as dining room and bathroom. • The home’s policy about locking external doors. Bedrooms You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. Activities Residents should be stimulated without feeling stressed. • Are reminiscence activities available? • Are residents able to compile memory boxes? • Do staff compile life story books including

photographs and mementoes? Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. • Do they have any training and experience in dementia care? • Will the person with dementia have a member of staff particularly responsible for their care? • Is there a member of staff you can talk to about your own worries about the person with dementia? Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. • Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way? • Is there a full assessment at home before a resident is admitted? For more information please visit our website: www.warwickshire.gov.uk/healthandwellbeing or call 01926 410410

Visit www.carechoices.co.uk for further assistance with your search for care

The End of Life Care Strategy ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.1’ Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published Strategies for organisations involved in providing end of life care which aim to promote high quality care for all adults at the end of life, whether this be at home, in a care home, in hospital, in a hospice or elsewhere. A care pathway approach for both the commissioning and delivery of services is strongly recommended by the Department of Health, and should encompass : • Identifying people who are approaching the end of life and initiating discussions regarding their preferences for end of life care. • Care planning: assessing needs and preferences, agreeing a care plan to reﬂect these needs and preferences and reviewing these regularly. • The coordination of care across all sectors (health, public and private). • The delivery of high quality services in all locations.

‘Tell Us Once’ service When someone dies, the last thing the loved ones left behind want to be landed with is extra paperwork and red tape. But from now on, thanks to a new ‘Tell Us Once’ service being rolled out across the country, it will be easier for families to notify government authorities about the changes in their circumstances. ‘Tell Us Once’ has been launched by the Department for Work and Pensions in partnership with local authorities across England, Wales and Scotland. It enables key local and central government departments and services to be notiﬁed simply through one single appointment with your local registrar. When you make an appointment to register the death in Warwickshire, you can extend your appointment and take up the ‘Tell Us Once’ service. This will mean that the registrar can send your information to other government organisations that need to know about the death. The contact number to book your death registration appointment is 0300 555 0255. Lines are open 8am - 8pm Monday to Friday and 9.00 am - 4pm on Saturday. More information can also be found on the Warwickshire County Council website www.warwickshire.gov.uk/deathregistration

• Support during the last days of life and care after death. • Involving and supporting carers, both during a person’s illness and after their death. Although it can feel diﬃcult to broach this sensitive area, potential care providers always welcome questions and should be happy to explain their approach to end of life care. It is therefore worthwhile asking any questions you have with regards to end of life care, for example, whether they are following any of the national strategies recommended for implementing best practice within their home, and if so, how they are implementing it within their organisation.

‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Choices if you cannot live at home Many older people can end up living where getting about is diﬃcult or they are not happy to be because they want to please others, or not be a burden to their family. Moving after an accident or an illness can mean there is not enough time to think about what you really want. Having the

opportunity to think about the sort of place one might ﬁnd desirable and suitable before a decision needs to be made is important. One such possibility that is becoming a major development across Warwickshire is extra care housing.

Extra care housing Extra care housing gives you the opportunity to live independently in your own home, access 24-hour care to help with your personal care needs and be part of a community.

health problems. Or you may simply be unhappy with where you are living now. If you value your independence and privacy and want control and choices in your life, think about extra care housing.

Extra care housing is diﬀerent because:

What facilities do extra care schemes have?

• you are living at home - not in a residential care home;

Each scheme is diﬀerent and what is available varies from site to site. However, each scheme will have:

• you have your own front door - you decide who comes in; • couples and friends can stay together; • there is a mix of able and less able people; • 24-hour care services are available - if you need them; • you get support to keep your independence; • you can join in social activities - or you can be private; • you have control over your finances; and • you have security - a buzzer entry system and a locked front door. Extra care housing offers a new way of supporting you to live independently for as long as you possibly can. It gives you the security and privacy of a home of your own, a range of facilities on the premises, with 24-hour care services available if you need them. Extra care housing is sometimes called ‘very sheltered housing’. The look of the accommodation varies enormously: some are new purpose-built retirement villages, others are modernised sheltered housing schemes with extra services on site. Many offer a choice of accommodation such as flats or bungalows, for sale or rent. What all residents of extra care housing have in common is the security of owning or renting your own home, control over your finances and the peace of mind that goes with having 24-hour care and support available on site. You may be thinking of moving or having to leave your old home because of life changes or

• Housing - a range of modern and affordable one or two bedroom homes available to buy, rent or part own which are purpose-built or adapted for your care and support needs • Communal areas - these might include a cafe, hairdressers, library, guest accommodation for your visitors, a day centre with organised activities and outings. • Neighbourhood facilities - extra care schemes are based within local communities so the usual range of neighbourhood facilities are close by such as leisure centres, shops, GP surgeries and public transport. What support can I get? Home care staff can offer support with your personal care, including: • help with washing, dressing and getting to and from the toilet; • reminders to take medication; • preparing snacks and heating up meals; • shopping; • laundry; and • some domestic tasks. There is access 24-hours a day to support with practical care tasks. Some extra care sites have dementia units which provide specialist care in a community setting.

Visit www.carechoices.co.uk for further assistance with your search for care

Extra care housing continued What extra care doesn't cover People who need specialist nursing care (such as dementia) frequently or throughout the 24-hour period, beyond the level available from the Community Nursing Service, may need specialist nursing home care (explained further below). How much does extra care cost? There are three parts to extra care costs: • housing - the cost of renting, buying or shared ownership of your home; • service charge - home maintenance and communal facilities; and • care and support costs - these vary depending on your needs. You may be eligible for support with this following an assessment by a social worker.

The amount you pay will depend on your individual circumstances. We will conduct a ﬁnancial assessment and tell you exactly how much it will cost. Extra care schemes in Warwickshire • Briars Croft: Stratford District • Farmers Court: Rugby Borough District • All Saints Road, Warwick (currently being built) To ﬁnd out more, visit the website: www.warwickshire.gov.uk/extracarehousing or telephone: 01926 410410. Alternatively, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice. For some older people residential care is the best option.

Care homes - definitions If you decide that a residential care home is the best option for you we will advise you on the type of care home that will best meet your needs - this could be a residential home, or a home that provides nursing care. The home might also need to provide a specialist service, for example, dementia care. We will help you find out about homes, vacancies and prices. All residents have to pay for residential care, but the amount will be assessed according to your income and savings. All care providers in the country must be registered with the Care Quality Commission (CQC). Homes are inspected by the CQC, who report on their findings. These inspection reports are available at the home or from the CQC (www.cqc.org.uk).

• Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, the social worker will give you information to help you ﬁnd a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £108.70 per week. You can contact the Nurse Care Management Teams for your area at your local Primary Care Trusts (PCTs).

There are two types of residential home: • Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home oﬀering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. This ﬁgure may change after April 2013, check with us after this date. See page 31 for more information on paying for your care.

Advice for older people

Taking the Worry Out of Paying for Care • 0800 3 10 20 11

Residential care home checklist

HOME 1: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fees per week £. . . . . . . . . . . . HOME 2: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fees per week £. . . . . . . . . . . . HOME 3: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fees per week £. . . . . . . . . . . . FIRST IMPRESSIONS 1 2 3 • Are there smoking and non-smoking areas? • Were you met by someone when you first arrived? • What arrangements are there for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? If not, what arrangements are in place? • Do the residents seem happy, active and sociable? • Does a hairdresser/chiropodist visit? • Does the home feel homely and welcoming? • Are residents accompanied on visits • Is the home fresh, clean and comfortably furnished? to the GP or hospital? FEES 123 STAFF 1 • How much are the fees? • Do the staff appear clean, cheerful and respectful? • Do the fees cover all the services available? • Observe how the staff talk to residents. Are people • Under what circumstances will the fees alter treated with dignity as well as being treated in a - eg annually or according to increasing needs? friendly manner? • Is the notice to terminate the contract reasonable? • Are the staff formally trained? • Can you see a table of the fees charged? • Is there an adequate number of staff on duty day TRANSPORT 123 and night? What evidence is available to back this up? • Is the home easy to get to for relatives and friends? VISITORS 1 • Does the home provide its own transport? • Are visitors welcome at all times? Can you see what sort? • Is there somewhere to see them in private? ACCOMMODATION 123 • May your visitors join you at meals? • Are bedrooms single or shared? Is there a choice? • Can your visitors stay overnight? • Can you decorate and re-arrange your room to CATERING 1 suit yourself? • How much choice do you get about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough electric sockets in your room? • Ask to see a current menu to answer these questions? • Can you control the heating in your room? • Can you have snacks or drinks any time • Can you lock your room and is there a secure of the day or night? place for valuables? • Can you eat in your room? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the ACTIVITIES 1 communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • What sorts of activities and entertainment are organised? • Are bathrooms adapted to help people in and • Can you see a copy of the home’s current activities diary? out of the bath? • Are outings and holidays arranged? How much ACCESSIBILITY 123 do they cost? • Does the home have the right adaptations and • Are escorts available if necessary? equipment to meet your needs? • Is a library service available? • Are all areas accessible for wheelchair users? • Can you have your own flower bed or help in the garden? • Does the home have extra wheelchairs and • Can you stay in your own room if you want to? walking aids?

GARDENS 123 • Are the grounds/gardens attractive? LIFE WITHIN THE HOME 1 2 3 • Are all areas safe and accessible? • Is there somewhere to sit? • Are there any rules and restrictions (e.g. going out, time of return etc)? Can you see a copy of any • Are they quiet? literature pointing these out? CONTRACT TERMS 123 • Can you choose when to get up and retire every day? • Can you retain your own room if away? • How are residents involved in decisions about life • Can you have a short-stay or trial period? in the home? • Ask to be given a statement of terms and conditions • Is there a telephone where you can make and take calls? used by the home. • Will someone post a letter for you? Or is there • Are all procedures, such as complaints, clearly a post pox near by? spelt-out? Where? Ask to see a copy. • Is there enough privacy given to residents? • Is alcohol served or permitted? • Is there adequate provision for people with sight or hearing difficulties? What evidence is available to show this

Visit www.carechoices.co.uk for further assistance with your search for care

Supported living for people with disabilities When we carry out an assessment of your needs we will try to enable you to live at home as independently and safely as possible. However, if this cannot be achieved we will advise you on the

type of home that will best meet your needs. Vacancies and prices can also be found on the Warwickshire Partnership in Care website: www.wpic.co.uk

For more information please visit our website www.warwickshire.gov.uk/cannotliveathome or call 01926 410410. Alternatively, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Looking for care or support? This Directory’s free advice line, in association with FirstStop Advice, provides an INDEPENDENT advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a proﬁle of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Social Care Assessments, Support Plans and Personal Budgets Warwickshire County Council’s Adult Social Care Department helps people who need extra support to live as independently as possible, including: • older people; • vulnerable people, for example elderly people or

someone with a disability; • people who care for others; and • people with:

- learning disabilities;

- physical disabilities; - sensory impairment, for example people who are deaf or blind; - mental health needs; - drug and alcohol problems; or - HIV or AIDS. We help by working with health services, voluntary groups and independent care organisations to arrange services. These services may be jointly or partially funded by us.

Are you eligible? We help people with the greatest need for support by using the Fair Access to Care Services (FACS) eligibility criteria. We will discuss this with at your assessment. If you are not eligible for help from us, we will give you information about other organisations that may be able to help you.

meals and drinks; and / or • wash or dress yourself properly, and you need help to manage those essential tasks. If you are at signiﬁcant risk because:

We would normally arrange support if you are not able to:

• your main carers, relatives, friends or neighbours who provide a lot of help cannot continue to provide all the help you need

• get out of your bed or chair or move around without help

• you have needs arising from severe dementia or depression

• look after yourself because you cannot prepare

• you have suﬀered from physical, sexual, psychological or ﬁnancial abuse, or if there are

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Are you eligible?

continued

good reasons to suspect you might be at risk of this happening.

We would not normally arrange support for: • housework

If you are a carer and:

• shopping

• you are putting your own health and welfare at risk because of your caring tasks or

• collecting prescriptions

• you might need support to continue in your caring role.

• collecting pensions • ironing or other household tasks and • bathing, if you can manage a shower or strip wash.

What is a Social Care Assessment? People who are thought to be eligible for support have a social care assessment, this is how we find out what people’s needs are and what outcomes they want to achieve with their support. To achieve this we will need to ask you questions about your needs or problems and how they are affecting your day-to-day life. We will only ask questions which help us to understand your needs or problems. This will include basic information such as your name and address, date of birth, next of kin, and GP. We may also need to discuss your current health, medical history, family, housing and financial situation, and personal care. The assessment is an opportunity for you to say what you think and to ask us questions. We will listen carefully to your views and take your wishes and feelings into account. If you need an interpreter because your first language is not English, or you use sign language, we will arrange this. You will only need to give your personal details and information about your needs or problems once

and, if you agree, we will then share this information with other people involved in your care. We may have to ask other people for information about you. For example, we may need to ask your doctor to tell us something about your health problems. We will not normally collect or record any information about you, or share it with anyone else, without your permission. We call this ‘consent to share and record information’ - the person who does your assessment will explain this to you. If you contact us by telephone on 01926 410410, you will initially speak to a customer service advisor based in the customer service centre, who will be able to advise you of your eligibility for further assessment for services. If you are eligible for help we will talk to you, and your family and carers with your permission, about the options available to you. We will then write a plan that sets out the support we have agreed with you. If you are caring for someone on a regular basis and feel you would like to be assessed in your own right as a carer you can request a carer’s assessment.

What is the Support Plan? After your assessment is completed we will discuss with you how you wish to be supported, this can include your family, friends or carers if you want it

to. The Support Plan will give the detail of when you will get support, the type of support, how often you have it and who will provide it to you.

What is a Personal Budget? Warwickshire now give people who are eligible for long term support a Personal Budget, this is the money to buy the support identiﬁed in the Support Plan. The Personal Budget can be used in two diﬀerent ways, you can chose to take the money and arrange your own support, this is called a Direct Payment which just means that we pay you the money directly

rather than paying the person or organisation that supports you. This gives you a lot of control over how your support is provided and makes it simple for you to change the arrangements. If you want to use a Direct Payment but are worried about making the arrangements we can provide you with support or this can come from

Visit www.carechoices.co.uk for further assistance with your search for care

What is a Personal Budget? continued family or friends if they are willing to help you. The other way of receiving your Personal Budget is for the Council to arrange the support for you this would be done by the person who completes your assessment and support plan. We will still involve you in deciding

how to arrange your support but you will need to come back to us if you want to change anything. You are also able to have a Direct Payment for some aspects of the support plan and have the Council arrange support for other parts of your plan.

Your financial assessment We are not able to subsidise the whole cost of care packages in Warwickshire and so we are required to carry out a financial assessment to find out whether you have to make a contribution towards your support. To find out if you need to contribute to the cost of your care, you will be visited from one of our specialist finance visiting officers who will look at your income and any capital or savings you have, and will make sure you are receiving, or have claimed, all the benefits you are entitled to. The visiting officer will also discuss with you any expenses you have as a result of your care needs or disabilities. We call these ‘disability related expenses’ and can include things like exceptional laundry costs or paying for certain items of equipment. The visiting officer will discuss these items with you and agree weekly amounts that can be included as expenses that relate to your disability or care needs. Once this information has been collected and agreed, the visiting officer will then be able to calculate whether or not you will need to make a contribution towards your support. If you are happy to proceed with the visit it would be helpful to have your financial information available when the visiting officer calls. This will include things like: • benefit award letters including state pension details and housing benefit award and occupational pension details; • rent/mortgage and council tax details; • details of all bank/building society statements, savings accounts, PEPs, ISAs etc; and • Trust funds, bonds and any other income. Any recent receipts you may have for the following would also be useful: • fuel bills; • recently purchased disability equipment; • invoices for privately arranged care purchased directly by you; and/or

Advice for older people

• essential purchases that enable care to be provided in your own home. How is the amount I need to pay calculated? The total amounts of your income, capital and savings will be added together and from this we will deduct your housing costs such as mortgage/rent payments and council tax. In line with Government guidance we will also deduct an amount equivalent to the basic level of Income Support or Pension Credit that the Government says that you need to live on, plus 25% and also deduct the amount we have agreed with you as ‘disability related expenses’. How much will I have to pay for my social care services? If you have savings of £23,250 or over, or are a couple with £46,500 or over, you will have to pay the full cost of your care. You will be sent a letter from the financial assessments and benefits advice team advising when the visiting officer would like to visit. The result of your financial assessment will be sent to you either by your Personal Budget administrator or the finance assessments and benefits advice team. In the meantime, if you have any questions or concerns about your financial assessment please do not hesitate to contact a member of the team on 01926 413985. If you’re not happy with your assessment or support plan You can ask for your assessment to be reviewed by contacting the manager of the team that carried out the assessment. If you are still unhappy you can complain or make comments to the manager of the team that has been dealing with you.

For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Helping you to Choose and Pay for care • 0800 38 92 077

Charges for social care By law we can ask people who receive adult social care services to contribute to the cost of the support they receive. These contributions help us to continue to provide adult social care services to the growing number of people who need them. Everyone will be offered a financial assessment to work out how much they can afford to pay towards the cost of their care. As part of your financial assessment, we will take account any savings you have, as follows: • less than £14,250 - we will not take these into account; • between £14,250 and £23,250 - we will apply a tariff income of £1.00 for each £250 (or part of £250) and add this to your income used in the assessment; and

• above £23,250 we will assess you as being able to pay the maximum contribution, no matter what other income and disability costs you may have. The financial assessment will make sure you keep a basic level of income to include basic housing costs and agreed disability-related expenses. As part of the assessment we will also give you advice on welfare benefits so you may be able to increase your income by claiming all the benefits you may be entitled to. What happens if I do not want a financial assessment? You can choose not to have a financial assessment, but this means that you will need to make the maximum contribution for your care.

Local charges The following are an indication of our current charges from April 2012. We suggest you check our website for any changes.

Transport Transport charges based on journey length, in mileage bands. Journey length, Up to 5 miles - £5.17 5 to 10 miles- £8.63 Over 10 miles - £12.23

Telecare £4.87 per week. Your Telecare service contribution is based on the actual number of weeks or part week that you receive a Telecare service.

Respite care £51.80 per day. Your respite care contribution is based on the actual number of days you receive your respite care service.

Personal assistant services £10.78 per hour. Your personal assistant contribution is based on the on the full cost of paying and employing personal assistants (hourly rate, via a direct payment).

Carer Sitting Services £ per hour Replacement Carer Services / Sitting Services - £14.24

Day care

Other chargeable services

Charges for day care services by client group: £ per day Older People / Older People Mental Health / Adult Mental Health - £25.21 Physical Disabilities - £40.28 Learning Disabilities - £46.74

You will be requested to pay the full cost of other chargeable services and support such as laundry services.

Home care £14.24 per hour. Your home care contribution is based on the actual number of home care hours that you receive. If you wish to cancel or change your care you must give 24-hours notice or you may still be charged.

For more information please visit our website: www.warwickshire.gov.uk/socialcarecharges or call 01926 410410.

Visit www.carechoices.co.uk for further assistance with your search for care

Your care, your choice Self-directed support and personal budgets Self-directed support is about you being in control of the assistance you need to live the life you choose. If you have been assessed as being eligible for social

care support, we want to put you at the centre of this support and give you control over that support.

Steps to self-directed support There are seven main steps to helping you be in control of your support:

3. Agreeing the support plan

1. Completing a supported self assessment questionnaire

5. Paying towards a personal budget

2. Developing a support plan

7. Reviewing.

4. Using a personal budget 6. Keeping records and

1. Completing a self assessment This helps us ﬁnd out: • if you are eligible for social care support; and • about your day-to-day life; and • your social care needs. We will arrange to visit you to help you complete the assessment. If you want, you can involve a family member, carer, friend or someone else who is important in your life to help with this too. We also want to support carers. We will also assess someone who regularly cares for you, for example, a family member, friend, neighbour etc. if you would like us to, provided they are not being paid for caring for you. You can tell us about the changes you would like to make, the things you would like to stay the same, and what you would like to achieve - we call these outcomes. It may be that you are able to make some choices about how you want to be supported. If you are unable to make your own decisions about your support, we will work in line with the Mental Capacity Act 2005 to make sure we meet your best interests.

After we have completed the assessment we will look at what you have told us and work out an estimated amount of money you may need to pay for your support (we call this your ‘estimated Personal Budget’). This will help you as a guide to plan your support.

2. Developing ‘My Support Plan’ How you want to use this money (‘estimated personal budget’) will be written in a plan called ‘My Support Plan.’ This describes the support you want to meet your social care needs and how you plan to achieve your outcomes. This must also keep you safe, well and be legal.

Advice for older people

A social care practitioner will meet with you to help you with your plan. You can also have a friend, family member or a trustee to help you as well. The ﬁnal amount of money is only conﬁrmed when your support plan is agreed. This is called your ‘Personal Budget’.

Helping you to Choose and Pay for care • 0800 38 92 077

3. Agreeing ‘My Support Plan’ Your personal budget must be spent on meeting your eligible social care support needs and the outcomes in your support plan. You can use your personal budget on many diﬀerent things within the amount of budget available to you, for example: • employing someone to support you in day-to-day life (we call this person a personal assistant); • buying support from a care agency; • meeting other people, perhaps at a local club;

• keeping well by having regular exercise, perhaps swimming, or being part of a local walking group; • having help to run your home; • having a break so that your family carer can have some time oﬀ; or • learning a new skill or maintaining an existing skill. Often talking about this with someone else can help you think about the diﬀerent possibilities.

4. How do I use my personal budget? There are a number of ways you can use your Personal Budget:

• you cannot buy a service from us, as the council is not allowed to sell their services this way;

Direct payments

• you cannot use it for health related services i.e. dentist;

Direct payments provide greater choice and ﬂexibility in the way you arrange the support you want, and you can include things we (the council) do not organise and directly pay for. Choosing direct payments is the only time you will use your personal budget as money. You will receive the money every four weeks paid into your designated bank account to pay for your support. If you have capacity to agree to direct payments and you do not want to manage it alone, you may wish to nominate a person you know, or a trust, to open a bank account and receive the money on your behalf. They could also arrange the support following your support plan. You will still be accountable for the way the direct payment is managed. Trust - this is usually a small group of people who manage your direct payment on your behalf and can include anyone you agree to, such as members of your family. If you support someone who does not have the capacity to agree to direct payments you may be able to act as a Suitable Person. If you are appointed as a Suitable Person you will be accountable for receiving and managing the direct payment. The law tells us who can be appointed as a Suitable Person and we must follow a process to understand who can act as this person. There are only a few things you cannot use your direct payment for: • you cannot purchase long term residential care but you can take short breaks;

• you cannot use it for your own personal bills i.e. personal clothes, food, household bills, rent, and mortgage; • you cannot use it for gambling, buying alcohol or cigarettes; • the law tells us you cannot pay someone who lives in the same household unless we agree; and • you cannot use it for anything that is illegal or does not keep you safe and well. Sometimes people under certain mental health legislation cannot be oﬀered direct payments. In Warwickshire we have a direct payment support service. Here you can access support, information and advice. Please ask us for the direct payment support service contact details. A personal managed budget You may decide that you prefer not to receive your personal budget as money, and instead you want us (the council) to make your arrangements for you. If you choose to do this, we will use the money to pay for your support. Your support will be limited to the organisations that we contract with, and the services we provide. If we agree with you that residential care is the best way to meet your support needs, this will be arranged as a managed budget for legal reasons. A combination budget (a mixture of a direct payment and a managed budget). You may decide that you want a direct payment

Visit www.carechoices.co.uk for further assistance with your search for care

4. How do I use my personal budget? continued for some of your support, but you want your social care practitioner to arrange some things for you - we call this a combination budget. Individual service funds Individual service funds are an option for people when their personal budget is known. We will work with you to choose a provider that will help you meet the needs

and outcomes agreed in your support plan. If you agree, we will give your Personal Budget (some, or all of it, depending on what has been agreed) to the provider on your behalf. The provider can only use your budget for your support and must account to you. This gives you some ﬂexibility and control as you agree with the provider the exact detail of your support.

5. How much will it cost me? We will carry out a financial assessment with you to see how much money you can afford to pay towards your support. Depending on the outcome of the financial assessment you may be asked to pay

towards your personal budget to buy the support you need. You will be told how much you need to pay before being given your personal budget.

6. Keeping records and spending the personal budget If you are going to receive direct payments, we advise you to open a separate bank account in your name, or the name of the person you have agreed will help you with managing the money. We will advise you how to keep simple records and how to get the types of help and support to make things easier for you. At first, we will need to look at your bank statements for the separate account for direct payments every three months to help you manage and keep on top of things and we will write and request these from you. If you find that you are spending more money each month than you have coming in, you must tell us. We can help you to find out why. You may need

to spend your money in a diﬀerent way to meet your agreed outcomes. However, we cannot give you more money if you run out. We will look at how much you have in your personal budget. If you do not spend the entire personal budget, we will ask you to pay back anything above the agreed reserve amount. We support the ﬂexibility of personal budgets and we will allow you to build up an amount of money to help you to plan for such things as your employer responsibilities and achieving your agreed outcomes. Usually around eight weeks of funding would be acceptable. Anything saved above this must be agreed during your support plan or review.

7. Reviewing We arrange review meetings with you to see if you need a diﬀerent amount of money and support. However, you can tell us at any time if you feel your needs have changed. The purpose of these review meetings is to look at your support plan and see if your support is still helping you to achieve your outcomes. We will look at what you want to change, or keep the same, and check that the allocated funding is meeting your needs. A large underspend may trigger a review to ensure the resource relates to your support need. Your direct payments could be at risk if you break the rules and spend the money for something illegal, gambling, or something outside of the agreed

Advice for older people

outcomes. We will work with you to stay within the rules and discuss alternative arrangements to maximise the choice available to you. You will only continue to receive a personal budget if you are eligible for social care support. If your circumstances change and you are no longer eligible you will be supported to close down your personal budget responsibilities. For more information please visit our website: www.warwickshire.gov.uk/personalbudgets or call 01926 410410. Alternatively, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Helping you to Choose and Pay for care • 0800 38 92 077

Lodders 1/2 - promise - to be how solicitor can help (they have been acredited) this edit doesnt exist

Looking

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people

Bidford-on-Avon

We have a dedicated department set up to provide comprehensive advice and support to clients and their families whose financial affairs need to be overseen by the Court of Protection. We can provide guidance in relation to the following:• Care fees and who should pay them • Entitlement to NHS Public Funding • Court of Protection Applications and Lasting Powers of Attorney • Wills, Probate and Inheritance Tax Planning

For assistance please contact Debbie Anderson and her Court of Protection Team: T: 01926 491181 F: 01926 402692

Celebrating 175 Years

E: debbiea@moore-tibbits.co.uk 34 High Street, Warwick CV34 4BE

www.qualitysolicitors.com/moore-tibbits. Visit www.carechoices.co.uk for further assistance with your search for care

The Warwickshire Association of Care Homes The Warwickshire Association of Care Homes represents a majority of independent care homes in the county. The Association is recognised by Warwickshire Adult, Health and Community Services, PCTs and the Care Quality Commission (CQC) and liaises with them on a range of issues aimed at providing and maintaining the highest standards of residential care to the elderly people of Warwickshire. Our aims are: • To promote and encourage the highest level of care for service users within its member homes embracing the fundamental principles of good care practice to improve and sustain service users overall quality of life. • To provide support and information to potential service users and their families on all matters relating to care assessment and placement. In particular to maintain our web based vacancy reporting and information service (supported by Warwickshire Social Services) on ww.wpic.co.uk. • To prevent service users from being referred to

facilities which are inadequate for their assessed needs. • To ensure that the substantial contribution to care for the elderly made over recent years by the sector is fully recognised for its quality and cost eﬀectiveness. • To represent the independent sector in the formulation, development, implementation and interpretation of community care policies for the county with Warwickshire County Council, health authorities, Primary Care Trusts and the Care Quality Commission. • To represent members honestly and equitably in accordance with the Government directive ‘Building Capacity and Partnerships in Care’ and that the guidelines are honestly applied to the people of Warwickshire. For more information please contact: Mike Leyland, WACH, Linden Lodge, Church Road, Warton, Tamworth, Staﬀordshire B79 0JR

EASY ACCESS TO AVAILABLE BEDS The Warwickshire Association of Care Homes has introduced a ‘quick search’ web site to show you which homes have available vacancies. The information is updated weekly and can tell you at a glance: • What type of care is available • Access to care advice support line • Where the vacancies are • The geographical location via a County map • Details of the individual homes • Advice and guidance in what to look for in selecting either nursing, residential or home care or other models of supported / assisted living • A guide to the financial issues in care placement • What to look for by way of a check list

WACH

Contact: www.wpic.co.uk or 07801 863616 36

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Useful contacts Adult, Health and Community Services continues to work closely with its partners to improve the health and well-being of the people of Warwickshire and below are some of the main contact details where you will be able to obtain more information about health services locally and nationally. Age Concern and Help the Aged have joined forces and the new body is now called Age UK in some areas. Age UK - Warwickshire Provide a wide range of services and activities for the local community and older people and their carers across the county. 8 Clemens Street, Leamington Spa, Warwickshire CV32 4SU Tel: 01926 458100 www.ageconcernwarwickshire.org.uk Alzheimer’s Society Oﬀer advice and support to people with dementia and their carers. South Warwickshire Branch 10 Wise Street, Leamington Spa, Warwickshire CV31 3AP Tel: 01926 88 88 99 Association of Charity Oﬃcers A national umbrella body for benevolent charities. Unicorn House, Station Close, Potters Bar, Hertfordshire EN6 3JW Tel: 01707 651777 Web: www.aco.uk.net Care Quality Commission, The (CQC) National inspector and regulator of care services. National Customer Service Centre: Tel: 03000 616161 Web: www.cqc.org.uk

Crossroads Care Run a network of care attendance schemes throughout the UK. 10 Regent Place, Rugby, Warwickshire CV21 2PN Tel: 01788 573653 Web: www.crossroads.org.uk Electronic Quality Information for Patients (EQUIP) Provides quality health information in Warwickshire including details of hospitals, walk-in centres and patient information services. Tel: 0121 695 2227 Website: www.equip.nhs.uk/services/warwick.html FirstStop Advice Advice and information on all aspects of care, accommodation, housing, ﬁnance and rights for older people. Care Advice Line: 0800 38 92 077 Finance Advice Line: 0800 31 02 011 Web: www.ﬁrststopadvice.org.uk Friends of the Elderly A charity supporting older people who have a range of practical needs. 40–42 Ebury Street, London SW1W 0LZ Tel: 020 7730 8263 Web: www.fote.org.uk Guideposts Carers Support Service Provide services for carers in north Warwickshire, Nuneaton & Bedworth and Rugby areas. Tel: 0247 638 5888

Carers UK The voice of carers. 20/25 Glasshouse Yard, London EC1A 4JT Tel: 020 7490 8818 Web: www.carersuk.org Counsel and Care Advice and help for older people. Twyman House, 16 Bonny Street, London NW1 9PG Tel: 0845 300 7585 Web: www.counselandcare.org.uk Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts continued Mental Health Services for people under 65 Riversley Park Resource Centre, Riversley Park, Coton Road, Nuneaton CV11 5TU National Association for Providers of Activities for Older People (NAPA) Champion activities for older people in residential settings. Bondway Commercial Centre, 5th Floor Unit 5.12, 71 Bondway, London SW8 1SQ Tel: 020 7078 9375 Web: www.napa-activities.co.uk NHS Choices Information about health and choices. Web: www.nhs.uk NHS Direct Health advice and information. Tel: 0845 4647 Web: www.nhsdirect.nhs.uk NHS Warwickshire Plans, develops and commissions healthcare to meet the needs of the local population. Tel: 01926 493491 Web: www.warwickshirepct.nhs.uk Email: enquiries@warkpct.nhs.uk Rethink The largest national voluntary sector provider of mental health services. Paul’s House, Tower Street, Taunton TA1 4BH Web: www.rethink.org.uk

Warwickshire Partners In Care c/o Linden Lodge, Church Road, Warton, Tamworth, Staﬀordshire B79 0JR Tel: 07801 863616 Web: www.wpic.co.uk Warwickshire Association of Care Homes, The Tel: 07801 863616 Web: www.wpic.co.uk Patient Advice and Liaison Services (PALS) Coventry Healthcare - Tel: 024 7659 2198 Coventry Primary Care Trust - Tel: 024 7624 6002 Email: pals@coventrypct.nhs.uk George Eliot Hospital - Tel: 024 7686 5550 Email: pals@geh.nhs.uk South Warwickshire Hospitals - Tel: 01926 600054 University Hospitals Coventry and Warwickshire NHS Trust - Tel: 0800 028 4203 Email: pals@uhcw.nhs.uk Warwickshire Ambulance Service NHS Trust Tel: 024 7634 8985 Warwickshire Primary Care Trust - Tel: 01926 493491

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Dedicated to personalised care If you are currently searching for a care home offering the highest standards of nursing and residential care as well as specialist care for people with dementia, come and visit Kenilworth Grange and see how we can make a difference. Our homes specialise in quality, personalised care and aim to ensure every resident experiences: UĂ&#x160;Ă&#x160; Ă&#x160;Ă&#x20AC;Â&#x2C6;VÂ&#x2026;Ă&#x160;>Â&#x2DC;`Ă&#x160;vĂ&#x2022;Â?wÂ?Â?Â&#x2C6;Â&#x2DC;}Ă&#x160;Â?Â&#x2C6;vi UĂ&#x160;Ă&#x160; Â&#x153;Â&#x201C;vÂ&#x153;Ă&#x20AC;Ă&#x152;Ă&#x160;>Â&#x2DC;`Ă&#x160;Ă&#x20AC;i>Ă&#x192;Ă&#x192;Ă&#x2022;Ă&#x20AC;>Â&#x2DC;Vi UĂ&#x160;Ă&#x160;,iĂ&#x192;ÂŤiVĂ&#x152;Ă&#x160;>Â&#x2DC;`Ă&#x160;`Â&#x2C6;}Â&#x2DC;Â&#x2C6;Ă&#x152;Ă&#x17E;

So drop in to any of our homes for a cup of tea and chat and discover how Care UK can help you find the best care for your loved one.

Visit us or call: Kenilworth Grange Spring Lane Kenilworth CV8 2HB Tel: 01926 863320 manager.kenilworthgrange@careuk.com www.kenilworthgrangekenilworth.co.uk

Care UK has nursing and residential homes throughout the UK. For more information visit:

www.careuk.com

,I \RX DUH ORRNLQJ IRU LQIRUPDWLRQ DQG DGYLFH DERXW FDUH DQG VXSSRUW RXU ZHEVLWH FDQ KHOS \RX 7KH SXEOLVKHUV RI WKLV 'LUHFWRU\ KDYH D QHZ ZHEVLWH ZKLFK OHWV \RX VHDUFK IRU WKH FDUH \RX ZDQW LQ \RXU ORFDO DUHD Â&#x2021; ,W SURYLGHV D IXOO\ VHDUFKDEOH IDFLOLW\ IRU FDUH KRPHV KRPH FDUH VXSSRUWHG OLYLQJ OHDUQLQJ GLVDELOLW\ RQO\ DQG KRXVLQJ ZLWK FDUH Â&#x2021; 5HJXODUO\ XSGDWHG GDWD IURP &4& Â&#x2021; 8S WR GDWH LQIRUPDWLRQ RQ LPSRUWDQW WRSLFV VXFK DV SD\LQJ IRU FDUH FDUH RSWLRQV DQG IXUWKHU KHOS DQG DGYLFH Â&#x2021; ,QIRUPDWLRQ RQ KRZ WR FRQWDFW RXU $GYLFH /LQH VHH SDJH

Â&#x2021; <RX KDYH WKH RSWLRQ WR VDYH \RXU VHDUFK UHVXOWV DQG UHWXUQ WR WKHP DW D ODWHU GDWH Â&#x2021; 9LHZ HOHFWURQLF YHUVLRQV RI RXU 'LUHFWRULHV

6WDUW \RXU VHDUFK WRGD\

ZZZ FDUHFKRLFHV FR XN

Visit www.carechoices.co.uk for further assistance with your search for care

Warwick & Leamington Spa Warwick & Lemington Spa care homes Adelaide House Residential Care Home 6 Adelaide Road, Leamington Spa CV31 3PW OP D PD Tel: 01926 420090 WACH

Hancox Close, 7-8 Weston Under Wetherley, Leamington Spa CV33 9GD OP LDA YA Tel: 01926 633548

Albemarle Rest Home 50 Kenilworth Road, Leamington Spa CV32 6JW OP D Tel: 01926 425629 WACH

Helen Ley Court Bericote Road, Blackdown, Leamington Spa CV32 6QP Tel: 01926 313550 WACH

Arden House 18-20 Clarendon Square, Leamington Spa CV32 5QT OP D PD Tel: 01926 423695 WACH Advert page 41 Barna House Rest Home 60 Clarendon Avenue, Leamington Spa CV32 4SA Tel: 01926 421186 WACH

PD YA

Individual Care Services 14 Marble Alley, Studley B80 7LD Tel: 01527 857280

LDA

OP D

James Hirons Care Home 53 Lillington Road, Leamington Spa CV32 6LD OP Tel: 01926 422425 WACH Advert page 41

Beech Lodge – DEAF-initely Independent 26-28 Warwick New Road, Leamington Spa CV32 5JJ PD LDA SI Tel: 01926 337743

Lawns Care Home, The 1 Gleave Road, Whitnash, Warwickshire CV31 2JS Tel: 01926 425072 OP

Bethany Clarendon Place, Leamington Spa CV32 5QN OP D PD Tel: 01926 423661

Manor Road, 9 Leamington Spa CV32 7RJ Tel: 01926 313227

OP MH YA

Burgess Care Fosse Way, Leamington Spa CV31 1XH Tel: 01926 614048

Norfolk Street, 13 Leamington Spa CV32 5YQ Tel: 01926 313227

OP MH YA

LDA

Clarence House 42 Warwick New Road, Leamington Spa CV32 6AA OP D Tel: 01926 832826 WACH Advert page 23

Park View Care Home Priory Road, Warwick CV34 4ND Tel: 01926 493883

Clarendon Manor Golf Lane, Whitnash, Leamington Spa CV31 2PZ Tel: 01926 426758 OP D

Peacehaven 12 Kenilworth Road, Royal Leamington Spa CV32 5TL Tel: 01926 422079

OP D PD

Craighaven Care Home 4 Heath Terrace, Leamington Spa CV32 5LY Tel: 01926 429209 WACH

People in Action - Milverton Terrace, 4 Leamington Spa CV32 5BA PD LDA SI YA Tel: 01926 882831

Glebe House 50 Radford Road, Leamington Spa CV31 1LZ Tel: 01926 422321 Greenways Care Home Marton Road, Long Itchington CV47 9PZ Tel: 01926 633294 WACH Client groups

OP D

LDA

River Meadows Warwick Road, Kineton, Warwick CV35 0HW Tel: 01926 642074 Russell Terrace, 52 Leamington Spa CV31 1HE Tel: 01926 431471

OP LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

OP D

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

James Hirons 2011 2/5_Jameshironsad 25/06/2012 15:18 Page 1

• • • • • • • •

High standards of care Dedicated, qualified staff Long term and respite stay Individually styled single rooms Extensive landscaped grounds Daily programme of activities Varied healthy menus Visitors welcome at any reasonable time

jamEs HIRoNs

53 Lillington Road, Leamington spa, CV32 6LD Telephone: 01926 422425 • www.jameshirons.org.uk • Email: info@jameshirons.org.uk No.217304 Arden House 1/10_Layout 1 25/06/2012 15:13 Page 1 Registered Charity WCS - Leamington Spa, Warwick, Kenilworth 1/10_Layout 1 25/06/2012 12:3

Arden House

Residential Care Home for older people Situated in the heart of Leamington Spa, Arden House can oﬀer care for 32 residents. Its aim is to provide a secure, relaxed, homely environment where residents comfort and care is of prime importance.

Maintaining the dignity and independence of those we care for is paramount and we are passionate about the quality of services we provide.

• 24hr care • Fully Qualified staff • Local Authority Funded accepted • Home Cooked fresh food (catering for any special dietary requirements) T: 01926 423695 • 3 separate lounges and 1 conservatory www.greensleeves.org.uk • Passenger and stair lifts fitted • Regular Activities including Bingo, Bowls, Arts & Crafts, Motivation Mornings • Hairdresser and Chiropodist available regularly

Homes in your area:

Come along and see us anytime, no appointment necessary. Arden House 18/20 Clarendon Square, Leamington Spa, Warks CV32 5QT

Looking

• • • •

Four Ways Mason Avenue, Lillington, Leamington Spa CV32 7PE. T: 01926 421309 Newlands White Row, Kenilworth CV8 1HW. T: 01926 859600 * Sycamores Sydenham Drive, Leamington Spa, CV31 1PB. T: 01926 420964 Woodside Spinney Hill, Warwick, CV34 5SP. T: 01926 492508 Charity no: 1012788

* with learning disabilities

Registered in England Company no: 2713150

? t r o p p u s r o e r a c r fo

ation T advice and inform EN D EN EP D IN an ised report advice line provides d rights. A personal an g in This Directory’s free nd fu n, io at g with ing care, accommod re homes or housin ca l al of service encompass ils ta de g in out r customers provid tary information ab en can be generated fo m le pp su ith w meet their criteria care schemes that ing care. to choosing and fund enable the service ill w 7 07 92 38 00 08 ng hone number oking for, while taki One call to the freep lo re u’ yo re ca of actly what type build a profile of ex sts. al needs and intere on rs pe ur yo t un co into ac

Call 0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Warwick & Lemington Spa care homes continued WCS Care Group Ltd - Four Ways Mason Avenue, Lillington, Leamington Spa CV32 7PE OP D Tel: 01926 421309 WACH Advert page 41 & Outside Back Cover WCS Care Group Ltd - Newlands Whites Row, Kenilworth CV8 1HW PD YA Tel: 01926 859600 WACH Advert page 41 & Outside Back Cover

WCS Care Group Ltd - Sycamores, The Sydenham Drive, Leamington Spa CV31 1PB OP D Tel: 01926 420964 WACH Advert page 41 & Outside Back Cover WCS Care Group Ltd - Woodside Spinney Hill, Warwick CV34 5SP OP D Tel: 01926 492508 WACH Advert page 41 & Outside Back Cover Willes Road, 26 Leamington Spa CV31 1BN Tel: 01926 336437

LDA YA

Warwick & Lemington Spa care homes with nursing Castel Froma 93 Lillington Road, Leamington Spa CV32 6LL PD YA Tel: 01926 427216 WACH

Kenilworth Grange CARE HOME 4 Spring Lane, Kenilworth CV8 2HB Advert page 39 D PD LDA MH YA Tel: 01926 863320 WACH

Cavendish Lodge 41 Leam Terrace, Leamington Spa CV31 1BQ Tel: 01926 427584

Kenilworth Manor Thickthorn Orchards, Thickthorn Close, Kenilworth CV8 2AF Tel: 01926 858030 WACH

Marloes Walk, 14 Sydenham, Leamington Spa CV31 1PA Tel: 01926 452805

PD LDA YA

Cubbington Mill Church Lane, Cubbington, Leamington Spa CV32 7JT Tel: 01926 680025 WACH Advert page 47 OP PD YA Eden Place Mental Health Nursing Home 1 Vicarage Road, Leamington Spa CV32 7RH OP MH YA Tel: 01926 313227 WACH Eversleigh Nursing Home 2/4 Clarendon Place, Leamington Spa CV32 5QN OP Tel: 01926 424431 WACH Advert page 43 Galanos House Banbury Road, Southam CV47 2BL Tel: 01926 812185 WACH Guys Cross Nursing Home 120/122 Coventry Road, Warwick CV34 5HL Tel: 01926 776922 WACH

OP D

MH YA

Helen Ley Care Centre Bericote Road, Blackdown, Leamington Spa CV32 6QP PD Tel: 01926 313550 WACH Homewood 40 Kenilworth Road, Leamington Spa CV32 6JF Tel: 01926 423519 WACH Client groups

Newstead Lodge Nursing Home Warwick Road, Southam, Leamington Spa CV47 0HW Tel: 01926 813694 WACH

Royal Leamington Spa Nursing Home, The 14-16 Adelaide Road, Leamington Spa CV31 3PW Advert page 45 Tel: 01926 426820 WACH OP PD Sebright House Care Home 10-12 Leam Terrace, Leamington Spa CV31 1BB OP D YA Tel: 01926 431141 Thistley Lodge 40 Warwick New Road, Leamington Spa CV32 6AA MH Tel: 01926 435045 Victoria Nursing Home 31 Kenilworth Road, Leamington Spa CV32 6JG Tel: 01926 420688 WACH

OP D PD SI

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077

One of the finest Nursing Homes in Warwickshire A range of specialist services in gracious surroundings. Permanent, respite and palliative placements available. High standards of care. Professional experienced and dedicated team of staff. Daily activity programme. Varied menus. Gold Standard Framework Accreditation for End of Life Care P EACE OF MI ND FOR ALL.

Elegant Eversleigh â&#x20AC;&#x201C;Two houses. One home.

Care and Compassion.

Senior management team available for private consultations at:

EVERSLEIGH NURSING HOME

2 & 4 Clarendon Place, Royal Le amington Spa, Warwickshire CV 32 5QN Telephone: 0 1926 424431 Fax: 01926 424696 e-mail: office@e versleighnurs inghome .c o.uk Or visit our web site at www. e ve rsleighnursinghome. c o. uk

Nuneaton Nuneaton care homes Acorn Lodge 132 Coventry Road, Nuneaton CV10 7AD Tel: 02476 642680 WACH Beaman House 66 Oaston Road, Nuneaton CV11 6JZ Tel: 02476 742206 Caldwell Grange Care Home Donnithorne Avenue, Nuneaton CV11 4QJ Tel: 02476 383779 Cedars, The 4 Chequer Street, Bulkington CV12 9NH Tel: 02476 362100

OP D PD

LDA

OP LDA YA

Chamberlaine Court Chapel Street, Bedworth CV12 8PQ Tel: 02476 491621

OP D

Chasewood 39 School Lane, Exhall, Coventry CV7 9GE Tel: 02476 738211 WACH

OP D

Client groups

Chasewood Lodge McDonnell Drive, Exhall, Coventry CV7 9GA OP D YA Tel: 02476 644320 WACH Collyhurst 31-33 Nuneaton Road, Bedworth CV12 8AN Tel: 02476 319092

Friendship Care and Housing 97 Leicester Road, Bedworth CV12 8AH LDA Tel: 02476 848128 2 Locations in Nuneaton, 1 Location in Bedworth Gildawood Court School Walk, Attleborough, Nuneaton CV11 4PJ Tel: 02476 341222 WACH Advert page 45 OP D Hoarestone Avenue, 69 Whitestone, Nuneaton CV11 4TH Tel: 02476 327078

PD LDA YA

Individual Care Services 14 Marble Alley, Studley B80 7LD Tel: 01527 857280 2 Locations in Nuneaton

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Nuneaton care homes continued Ingleby Care Ltd 66 Plough Hill Road, Nuneaton CV10 9NY Tel: 01827 370202 Ingleby House Leicester Road, Bedworth CV12 8BU Tel: 02476 399170 WACH Long Lea Residential Home 113 The Long Shoot, Nuneaton CV11 6JG Tel: 02476 370553 WACH Manor Court Home Manor Court Road, Nuneaton CV11 5HU Tel: 02476 383787 WACH

LDA

People in Action - Old Hinckley Road, 45 Nuneaton CV10 0AA PD LDA SI YA Tel: 02476 382960

LDA

People in Action - Princes Street, 46 Nuneaton CV11 5NW PD LDA SI YA Tel: 02476 353581

Marner House 79 Fitton Street, Nuneaton CV11 5RZ PD MH SI YA AD Tel: 02476 641492 Oaston Lodge 82 Oaston Road, Nuneaton CV7 9AS Tel: 02476 742200

LDA

Old Rectory Care Home, The Leicester Road, Bedworth CV12 8BU Tel: 02476 318863 WACH

OP D

People in Action - Manor Court Road, 132 - 134 Nuneaton CV11 5HQ PD LDA SI YA Tel: 02476 383986 People in Action - Manor Court Road, 136 Nuneaton CV11 5HQ PD LDA SI YA Tel: 02476 353973

Romsey Winchester Avenue 46, 48, 50 Romsey Avenue and 81, 81a, 83 and 85 Winchester Avenue, Nuneaton CV10 0DR MH Tel: 02476 848143 Stables Residential Care Home , The Castle Road, Hartshill, Nuneaton CV10 0SE Tel: 02476 392352 WACH

WCS Care Group Ltd - Attleborough Grange Attleborough Road, Nuneaton CV11 4JN Tel: 02476 383543 WACH OP D Advert page 45 & Outside Back Cover WCS Care Group Ltd - Drayton Court Cedar Road, Camphill, Nuneaton CV10 9DL Tel: 02476 392797 WACH OP D Advert page 45 & Outside Back Cover WCS Care Group Ltd - Fairfield Butler Crescent, Exhall, Coventry CV7 9DA Tel: 02476 311424 WACH OP D Advert page 45 & Outside Back Cover Willows, The 4 & 5 Sadler Gardens, Coalpit Fields Road, Bedworth CV12 9HG Tel: 02476 362100 OP LDA YA

Nuneaton care homes with nursing Cowlees CARE Home Astley Lane, Bedworth CV12 0NF Tel: 02476 313794 WACH Harmony House The Bull Ring, Chilvers Coton, Nuneaton CV10 7BG Tel: 02476 320532 WACH Haven Nursing Home New Road, Ash Green, Coventry CV7 9AS Tel: 02476 368100 Client groups

OP D PD

OP D

Holmfield Nursing Home 291 Watling Street, Nuneaton CV11 6QB OP PD Tel: 02476 345502 Advert page 45 Oldbury Grange Nursing Home Oldbury Road, Hartshill, Nuneaton CV10 0TJ Tel: 02476 398889 WACH Richmond Village Coventry Bede Village, Hospital Lane, Goodyers End, Bedworth CV12 0PB Tel: 02476 645544 WACH

OP PD YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Gildawood Court is a modern purpose built care home enjoying a prime position close to the centre of Attleborough and within a mile of the town of Nuneaton, in the beautiful county of Warwickshire. The building has been thoughtfully designed to provide the perfect environment for the specialised care of residents with Alzheimer’s disease and other dementia illnesses.

Freephone 0808 166 1228

WCS - Nuneaton & Coventry 1/10_Layout 1 25/06/2012 15:26 Page 1

GILDAWOOD COURT Attleborough, CV11 4PJ • Alzheimers Society Trained Staff • En Suite Bedrooms • Purpose Built Care Home • Personalised Care Plans

• Full & Varied Activities • Home Cooked Food • Centrally Located • Excellent Reputation

www.caringhomes.org

Royal Leamington Spa 1/10_Layout 1 25/06/2012 15:31 Page 1

The Royal Leamington Spa Nursing Home Maintaining the dignity and independence of those we care for is paramount and we are passionate about the quality of services we provide. • • • •

Homes in your area: Attleborough Grange, Attleborough Road, Nuneaton CV11 4JN, T: 024 7638 3543 Drayton Court Cedar Road, Camphill, NUNEATON CV10 9DL, T: 024 7639 2797 Fairfield Butler Crescent, Exhall, Coventry, CV7 9DA, T: 024 7631 1424 Charity no: 1012788

Registered in England Company no: 2713150

Set in beautiful grounds, our home provides the highest standards of 24 hour nursing care. The nursing home is set in a conservation area, only a few minutes walk from the town centre and comprises of two regency detached residencies joined by a central link. • Friendly professional care. • Elegant single rooms with en-suite. • Colour TV in all rooms.• 3 attractive lounges. • Lovely gardens used for garden parties and barbecues in the summer. • Occupational therapy, activities organiser. 14-16 Adelaide Road, Royal Leamington Spa, Warwickshire CV31 3PW

Telephone 01926 42682006/07/2012 08:35 Page 1 Holmfield NH 1-10 v2_1/10

Holmfield

Nursing Home Providing high quality nursing care in a friendly and homely environment within

Nuneaton 291 Watling Street, Nuneaton CV11 6BQ Email: holmfield@sevahealthcare.com Website: sevahealthcare.com

Riversley Park Bentley House Care Centre_1/5 25/06/2012 15:53 Page 1

For an information pack or to arrange a visit please call Julie on 02476 345 502 or 07432 677 541

Bentley House Care Centre

Twenty-One Oaks, Bentley, Atherstone, Warwickshire CV9 2HQ Tel: 01827 711740 Fax: 01827 712901 Email: info@bentleyhousecarecentre.co.uk Bentley House is a converted Georgian house with purpose Web: www.bentleyhousecarecentre.co.uk built accommodation set in an elevated position overlooking beautiful Warwickshire countryside. Its quiet location, within its own grounds, oﬀers the best of nursing and residential care to older people enabling them to live in a safe, secure, and friendly environment. The home also has a day unit for clients with mental health issues who wish to remain more independent within the community. The unit has successfully operated for the last four years. Located centrally for Birmingham, Leicester, Coventry and north Warwickshire, being less than 10 minutes from the M42/A5. Please contact Angela Hadley for further information or to arrange a visit.

Visit www.carechoices.co.uk for further assistance with your search for care

North Warwickshire North Warwickshire care homes Bracebridge Court Care Home Friary Road, Atherstone CV9 3AL Tel: 01827 712895

Butts Croft House Tamworth Road, Corley, Coventry CV7 8BB Tel: 01676 540334 WACH Highfield Dunns Lane, Dordon, Tamworth B78 1RS Tel: 01827 892882

OP D

LDA

Hollies, The Church Road, Shustoke, Coleshill B46 2JX OP LDA MH Tel: 01675 481139 Individual Care Services 14 Marble Alley, Studley B80 7LD Tel: 01527 857280 1 Location in Polesworth

LDA

Linden Lodge Residential Home Browns Lane, Dordon, Tamworth, Staffordshire B78 1TR Tel: 01827 899911 WACH OP D Advert page 49

Orchard Blythe Care Home 3 Wingfield Road, Coleshill, Birmingham B46 3LL Tel: 01675 467027

Polesworth Group Laurel End, Laurel Avenue, Polesworth, Tamworth B78 1LT Tel: 01827 896124 Locations in Polesworth

LDA

Dordon and Atherstone St Andrew’s 37 Blythe Road, Coleshill B46 1AF Tel: 01675 462240 WACH

LDA

St Catherine’s Bungalows Coventry Road, Coleshill B46 3EA Tel: 01675 434050 WACH

PD LDA SI

St Joseph’s Coventry Road, Coleshill, Birmingham B46 3EA Tel: 01675 434500 WACH

OP D

North Warwickshire care homes with nursing Bentley House Care Centre Twenty One Oaks, Bentley, Atherstone CV9 2HQ OP D Tel: 01827 711740 WACH Advert page 45 Linden Lodge Nursing Home Linden Lane, Warton, Tamworth, Staffordshire B79 0JR Tel: 01827 899227 WACH

Orton Manor Nursing Home 64-70 Birmingham Road, Water Orton B46 1TH Tel: 0121 749 4209

Client groups

Kenilworth Castle

OP D PD LDA SI YA

Advert page 49

OP D PD MH SI

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

Choosing the right care home for Mum was made easy. • Nursing Care • Residential Care • Dementia Care • Respite Care • Diverse Services

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester ! YEARS 1992

2012

Why not call us or drop in for a chat over a cup of tea?

www.barchester.com

Cherry Trees Care Home | Tel: 01789 444 956 Alcester, Warwickshire, B49 6LN

Overslade House Care Home | Tel: 01788 851 330 Rugby, Warwickshire, CV22 6DY

Cubbington Mill Care Home | Tel: 01926 680 025 Leamington Spa, Warwickshire, CV32 7JT

Coming Soon! Harper Fields Care Home Balsall Common, Coventry, CV7 7HD

Tel: 02476 480 495 Opening September 2012!

Rugby Rugby care homes Bilton House 5 Bawnmore Road, Bilton, Rugby CV22 7QH Tel: 01788 813147 WACH

OP D

Binley Woods 229 Rugby Road, Binley Woods CV3 2BB LDA MH YA Tel: 02476 545671 Cherry Trees 242 Dunchurch Road, Rugby CV22 6HS Tel: 01788 816940 WACH

OP D

Chimneys Residential Care Home, The 39 Bawnmore Road, Bilton, Rugby CV22 7QJ OP D LDA Tel: 01788 521901 WACH Daventry Road, 55 Dunchurch, Rugby CV22 6NS Tel: 01788 817573

LDA

OP D

Elsee Road, 34 Rugby CV21 3BA Tel: 01788 553927

LDA

Gateway House 14 Bilton Road, Rugby CV22 7AB Tel: 01788 573248

LDA

Granville House 4 Moultrie Road, Rugby CV21 3BD Tel: 01788 568873 WACH Holly House 11 Elsee Road, Rugby CV21 3BA Tel: 01788 878671 Jim Gillespie House 291 Dunchurch Road, Rugby CV22 6HP Tel: 01788 812644 Manor House 6 Bawnmore Road, Bilton, Rugby CV22 7QH Tel: 01788 814734 WACH Musmajas The Hall, Rugby Road, Wolston CV8 3FZ Tel: 02476 542737

LDA

OP D

Richmond Lodge 27 Bilton Road, Rugby CV22 7AN Tel: 01788 573318

LDA

Rugby Care Centre 53 Clifton Road, Rugby CV21 3QE Tel: 01788 542353 WACH

OP D YA

Advert page 55

Sedlescombe Park 241 Dunchurch Road, Rugby CV22 6HP Tel: 01788 813066 WACH Sorrel Drive, 15 Boughton Vale, Rugby CV23 0TL Tel: 01788 546310 Te Hira Care Home Ltd 23 Moultrie Road, Rugby CV21 3BD Tel: 01788 561521 WACH Vicarage Road, 30 Rugby CV22 7AJ Tel: 01788 574849

OP D

LDA

OP LDA

WCS Care Group Ltd - Dewar Close 5 Beech Drive, Bilton, Rugby CV22 7LT OP Tel: 01788 811724 WACH Advert page 49 & Outside Back Cover WCS Care Group Ltd - Mill Green Newbold Road, Newbold on Avon, Rugby CV21 1EL PD YA Tel: 01788 552366 WACH Advert page 49 & Outside Back Cover WCS Care Group Ltd - Westlands Oliver Street, Rugby CV21 2EX OP D Tel: 01788 576604 WACH Advert page 49 & Outside Back Cover

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

MH YA

Red House, The 236 Dunchurch Road, Rugby CV22 6HS Tel: 01788 817255 WACH

Elms Residential Care Home, The 5 Main Street, Rugby CV23 0BH Tel: 01788 536701 WACH

Client groups

Pax Care Home 132-134 Pytchley Road, Rugby CV22 5NG Tel: 01788 575009

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077

Linden 1/5_Layout 1 05/07/2012 11:12 Page 1 Linden Lane, Warton, Tamworth B79 0JR T: 01827 899227

Linden Lodge Nursing Home, Warton

Linden Lodge was purpose built in 1990 and designed specifically to meet the changing needs of our residents whilst providing the highest standard of care. Shops, visiting hairdresser, comprehensive range of social events and outings. Family & friends are always welcomed. Please contact Linda Lowrie (Matron) for further information. Email: llowrie@lindencarehomes.co.uk

Browns Lane, Dordon, Tamworth, B78 1TR T: 01827 899911

Linden Lodge Residential Home, Dordon

34 Beds, Carers for frail elderly, Specialises in caring for people with dementia. New build, En-suite single rooms, Hairdresser, Aromatherapist, Central location within community of Dordon, Purpose built, Family & friends always welcome. Please contact Charlotte Haynes (Care Manager) for further information.

Linden Care Homes

WCS NEW 2-5_2/5 25/06/2012 15:15 Page 1 LTD

Email: chaynes@lindencarehomes.co.uk

OPENING IN APRIL 2013 ...... Drover's House is our brand new state of the art care home, due to open in April 2013. It will cater for people requiring high levels of both residential care as well as specialist dementia care. There will be 75 spacious rooms with en-suite facilities. The home is divided into six small households comprising of their own kitchenette, dining room and lounge. Each household will benefit from its own designated highly qualified team of staff. The home is set among landscaped gardens located within a bustling new development on the former Rugby Cattle Market site next to the railway station. If you would like to receive further information or reserve a place please contact us by email at administrator@wcs-care.co.uk, or ring 01926 864242 where we will be happy to help. Alternatively please visit our website www.wcs-care.co.uk Charity no: 1012788 WCS - Rugby 1/10_Layout 1 25/06/2012 16:06 Page 1

Registered in England Company no: 2713150

Looking Maintaining the dignity and independence of those we care for is paramount and we are passionate about the quality of services we provide. • • • •

Homes in your area: Dewar Close 5 Beech Drive, Bilton, Rugby, CV22 7LT, T: 01788 811724 Mill Green Newbold Road, Newbold on Avon, Rugby, CV21 1EL. T: 01788 552366 * Westlands Oliver Street, Rugby, CV21 2EX, T: 01788 576604 Charity no: 1012788

* with learning disabilities

Registered in England Company no: 2713150

for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone

0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria. Advice for older people

0800 38 92 077 Visit www.carechoices.co.uk for further assistance with your search for care

Rugby care homes with nursing Clifton Court Nursing Home Lilbourne Road, Clifton-Upon-Dunsmore, Rugby CV23 0BB Tel: 01788 577032 WACH

OP D

Overslade House 12 Overslade Lane, Rugby CV22 6DY OP D Tel: 01788 851330 WACH Advert page 47 St Mary’s Nursing Home Montilo Lane, Harborough Magna, Rugby CV23 0HF OP D PD MH Tel: 01788 832589 WACH Advert page 51 Town Thorns Care Centre Easenhall, Rugby CV23 0JE Tel: 01788 833311 WACH

Warwickshire nursing and residential home, the Main Street, Thurlaston, Rugby CV23 9JS Tel: 01788 522405

Willow Tree Nursing Home 12 School Street, Hillmorton, Rugby CV21 4BW Tel: 01788 574689 WACH

OP D

Wolston Grange Coalpit Lane, Lawford Heath, Rugby CV23 9HH Tel: 02476 540482 WACH

OP D

OP D PD SI YA

Stratford-Upon-Avon Stratford-Upon-Avon care homes Bancroft Gardens Residential home Waterside, Stratford-Upon-Avon CV37 6BA OP D PD SI Tel: 01789 269196 WACH Advert page 51 Cedar Lawn Cedar Close, Welcombe Road, Stratford-Upon-Avon CV37 6UP Tel: 01789 205882 WACH Drayton Avenue, 201 Stratford-Upon-Avon CV37 9LD Tel: 01789 269300 Field View House Sandheys, The Slough, Crabbs Cross, Redditch B97 5JT Tel: 01527 550248 Four Acres Care Homes Archer Close, Studley B80 7HX Tel: 01527 853766 Haven House Residential Home Warwick Road, Kineton, Warwick CV35 0HN Tel: 01926 641714 Client groups

HFT (The Home Farm Trust Ltd) 5/6 Brook Business Park, Folly Brook Road, Emersons Green, Bristol BS16 7FL Tel: 0117 906 1700 PD LDA 3 Locations in Bidford-on-Avon, 1 Location in Stratford-Upon-Avon Hylands House Warwick Road, Stratford-Upon-Avon CV37 6YW Tel: 01789 414184 WACH

LDA

Laurels, The The Green, Wilmcote, Stratford-Upon-Avon CV37 9UU LDA MH Tel: 01789 262547

Low Furlong Care Home Darlingscote Road, Shipston-on-Stour CV36 4DY OP Tel: 01608 662005

Lower Meadow Care Home Drayton Avenue, Stratford-Upon-Avon CV37 9LF OP Tel: 01789 268522

Lucy Glyn 9 Evesham Place, Stratford-Upon-Avon CV37 6HT LDA Tel: 01789 297353

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

Salford House_2/5 02/07/2012 13:04 Page 1

Salford House R ESIDENCE F OR T HE R ETIRED

• Privately owned Residential Home providing excellent accommodation and standards of care. • Friendly and homely environment. • extended Georgian property. • large private gardens. • Many rooms en-suite. • Village location. • Close to Stratford-Upon-Avon and the Cotswolds. • Visiting G.P. and other community services. For further information and to discuss your requirements, please contact: MRS PAM HANCOX Care Manager or MR NiCk BAiley SAlFORD HOUSe, STATiON ROAD, SAlFORD PRiORS, NR eVeSHAM WR11 8UX ALP1_454_adverts.qxd 9/5/11 Page 1 Telephone: 0178911:54 772461 email: info@salfordhouse.co.uk

www.salfordhouse.co.uk

Providing you with professional, committed care. Waterloo House & Avon Lodge Care Home is part of the Alpha Care Homes Group. The home is a converted Victorian house situated in the peaceful village of Bidford on Avon and is centrally located 7 miles between Alcester, Stratford-upon-Avon and Evesham.

Waterloo House & Avon Lodge Care Home

Waterloo House & Avon Lodge Care Home specialises in providing: • Residential Dementia Care

Waterloo Road | Bidford-on-Avon, Alcester | Warwickshire | B50 4JH

• Respite Care

Our dedicated and qualified staff are committed to providing the highest standards of care to meet each resident's individual needs in a comfortable, homely and friendly environment.

Telephone: 01789 773 359 Fax: 01789 774 791 Email: info@alphacarehomes.com

www.alphacarehomes.com We look forward to meeting you. Bancroft Gardens 2010_Bancroft 2010 Advert 10/07/2012 12:44 Page 1 WCS - Stratford 1/10_Layout 1 25/06/2012 15:27 Page 1

Bancroft Gardens WATERSIDE, STRATFORD-UPON-AVON

Small Homes Award Central England 2008 GOLD STANDARD FRAMEWORK AWARD

Situated overlooking a beautiful park and the River Avon with the Shakespeare Theatre opposite. Our Home offers quality of life and freedom to pursue your interests in an attractive tourist location. • En-suite rooms available. • Respite and a local Home Care service is also available. Won ‘Dignity in Care’ Award 2009 Finalist in National Care Home Awards 2011 st Fo marys r mnursing o r e i nhome_st f o r m a tmarys i o n t nursing e l e p h ohome n e : (03/07/2012 0 1 7 8 9 ) 2 613:00 9 1 9 6Page 1

ST MARY’S NURSING HOME

Maintaining the dignity and independence of those we care for is paramount and we are passionate about the quality of services we provide. • • • •

Homes in your area: The Limes Alcester Road, Stratford upon Avon CV37 6PH. T: 01789 267076 Charity no: 1012788

Registered in England Company no: 2713150

Our aim is to provide excellent standards of care within a restful and homely environment. All rooms are single with en-suite facilities complemented by comfortable lounges and dining rooms. l With registered nurses and trained carers working throughout the day and night we can ensure the right levels of care are provided at all times. l We can offer – Dementia and General Nursing Care – both in dedicated units – for long or short stays. l Other services include physiotherapy, chiropody, hairdresser and activities programme. l

MONTILO LANE • HARBOROUGH MAGNA • RUGBY • CV23 0HF

For more information call us on (01788) 832589

WARWICKSHIRE ASSOCIATION OF CARE HOMES

Visit www.carechoices.co.uk for further assistance with your search for care

Stratford-Upon-Avon care homes continued Manor Road, 7 Stratford-Upon-Avon CV37 7EA Tel: 01789 414552

LDA YA

Meadow View Meadow View Close, off Wharrage Road, Alcester B49 6PR Tel: 01789 766739 People in Action - Barnfield Church Lane, Gaydon CV35 0EY Tel: 01926 640521 People in Action - Four Gables Ingon Lane, Snitterfield, Stratford-Upon-Avon CV37 0QE Tel: 01789 204615

OP D

PD LDA SI YA

Waterloo House care home Waterloo Road, Bidford-on-Avon, Alcester B50 4JH Tel: 01789 773359 WACH

PD LDA SI YA

Rosedale 27 Stratford Road, Shipston-on-Stour CV36 4AZ LDA Tel: 01608 663129 Roxburgh House Warwick Road, Kineton CV35 0HW Tel: 01926 640296 WACH

Stratford and District Mencap Suite 1 Clifford Mills, Clifford Chambers, Stratford-Upon-Avon CV37 8HW PD LDA Tel: 01789 298709 2 Locations in Stratford-Upon-Avon, 1 Location in Studley, 1 Location in Shipston-on-Stour, 1 Location in Southam

OP D

Advert page 51

WCS Care Group Ltd - Limes, The Alcester Road, Stratford-Upon-Avon CV37 6PH OP Tel: 01789 267076 WACH Advert page 51 & Outside Back Cover Woodlands, The 176 Alcester Road, Studley B80 7PA Tel: 01527 852815

OP D

Salford House Station Road, Salford Priors, Nr Evesham WR11 8UX OP D Tel: 01789 772461 WACH Advert page 51

Shakespear’s Birth Place

Client groups

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

Providing you with professional, committed care. Bromson Hill Care Home is part of the Alpha Care Homes Group. The home was formerly an Edwardian Manor House and still retains some of it’s original features. It is situated in beautiful grounds on the outskirts of the peaceful village of Ashorne, 6 miles from the centre of Warwick.

Bromson Hill Care Home Bromson Hill Care Home Ashorne | Warwick | CV35 9AD Telephone: 01926 651166 Fax: 01926 650396 Email: info@alphacarehomes.com

ALP1_454_adverts.qxd

9/5/11

11:55 Page 3 www.alphacarehomes.com

Bromson Hill Care Home specialises in providing: • Nursing Care

• Respite Care

Our dedicated and qualified staff are committed to providing the highest standards of care to meet each resident's individual needs in a comfortable, homely and friendly environment.

We look forward to meeting you.

Providing you with professional, committed care. Mockley Manor Care Home is part of the Alpha Care Homes Group and is situated in the peaceful village of Ullenhall near Henley in Arden.

Mockley Manor Care Home Forde Hall Lane | Ullenhall Nr Henley-In-Arden Warwickshire | B95 5PS Telephone: 01564 742325 Fax: 01564 742185 Email: info@alphacarehomes.com

www.alphacarehomes.com Kineton 08. 07-03-08 No_Layout 1 03/07/2012 13:09 Page 1

Mockley Manor Care Home specialises in providing: • Nursing Care

• Respite Care

Our dedicated and qualified staff are committed to providing the highest standards of care to meet each resident's individual needs in a comfortable, homely and friendly environment.

We look forward to meeting you.

MANOR LANE, KINETON, WARWICKSHIRE CV35 0JT TELEPHONE: 01926 641739 FAX: 01926 642220 Kineton Manor is a beautiful Georgian house with an impressive history. Situated in the middle of a small Warwickshire village, it enjoys the many amenities and friendly atmosphere of village life and affords fine views across the acres of land belonging to the house and beyond that to Edgehill. The aim of our highly dedicated professional nursing staff is to look after the physical and spiritual needs of our residents whilst allowing them to lead full lives and retain control of their own daily routine and so be able to enjoy privacy, dignity and individuality.

• Long term Care • Day Care • Respite Care • Convalescent Care • Continuing Health Care for NHS

For more advice or information contact Matron Paula du Rand EMAIL: info@kineton-manor.co.uk • www.kineton-manor.co.uk Stratford Bentley 2009_1/5 03/07/2012 12:19 Page 1

The Stratford Bentley Nursing Home

SAFFRON MEADOW, STRATFORD-UPON-AVON, WARWICKSHIRE CV37 6GD TELEPHONE: (01789) 414078 FAX: (01789) 414048 EMAIL: stratfordbentley@btconnect.com •

A comfortable home located in impressive surroundings near the River Avon and Stratford old town.

•

Respite, carer breaks and convalescent care can be provided for patients of all ages.

•

Varied social activity programme planned to suit most needs of residents wishing to participate.

•

Close care apartments are also available for leasehold purchase with ‘buy back’ guarantee.

Visit www.carechoices.co.uk for further assistance with your search for care

Stratford-Upon-Avon care homes with nursing Albany House 16/18 Albany Road, Stratford-Upon-Avon CV37 6PG MH Tel: 01789 261191

Kineton Manor Nursing Home Manor Lane, Kineton CV35 0JT Tel: 01926 641739 WACH OP Advert page 53

Alveston Leys Nursing Home Kissing Tree Lane, Alveston, Stratford-Upon-Avon CV37 7QN Tel: 01789 204391 WACH

Arden Valley Bearley Cross, Wootton Wawen, Solihull B95 6DR Tel: 01789 731168 WACH

Mockley Manor Care Home Forde Hall Lane, Ullenhall, Nr Henley-in-Arden B95 5PS OP Tel: 01564 742325 WACH Advert page 53

Pitchill House Nursing Home Pitchill, Salford Priors, Evesham WR11 8SN OP PD YA Tel: 01386 870092 WACH

Bromson Hill Nursing Home Ashorne, Warwick CV35 9AD Tel: 01926 651166 WACH

Advert page 53

Canning Court Nursing and Residential Home Canners Way, Stratford-Upon-Avon CV37 0BJ D Tel: 01789 405000 Cherry Trees Stratford Road, Oversley Green, Alcester, Stratford-Upon-Avon B49 6LN OP D PD YA Tel: 01789 444956 WACH Advert page 47

Quinton House Nursing Home Lower Quinton, Stratford-Upon-Avon CV37 8RY OP D Tel: 01789 720337 WACH Advert page 55 Stratford Bentley Nursing Home, The Saffron Meadow, Stratford-Upon-Avon OP CV37 6GD Tel: 01789 414078 WACH Advert page 53

Looking

Warwick Castle

for care or support?

For independent, impartial advice on your care options, call this Directoryâ&#x20AC;&#x2122;s advice line on freephone

0800 38 92 077 Client groups

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

WACH - Member of the Warwickshire Association of Care Homes - see page 36

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077

‘With 20 years of knowledge and experience, Quinton House Nursing Home is truly a place for your loved ones.’ At Quinton House Nursing Home the views are beautiful. Making for a home from home, friendly comfortable environment. All staff are professional and friendly towards residents, encouraging them to live full lives and retain control of their own daily routine, and so be able to enjoy privacy, dignity and individuality. Carers want residents to feel right at home. The spacious accommodation is divided into lounges, dining rooms and a beautiful conservatory to provideintimate areas for relaxing and socialising. All rooms, including companion rooms, are light and airy, have en-suite facilities, televisions, telephone points and a nurse call system within easy reach. The nursing home provides a variety of interesting and stimulating activities daily - from creative craft sessions to theatre visits. All meals are freshly prepared and cooked in the home’s kitchen to cater for all dietary requirements.

Please do not hesitate to contact us should you require further information.

Rick Bloomer, Home Manager Main Road, Lower Quinton, Stratford-upon-Avon, Warwickshire CV37 8RY Tel: 01789 720337 or 720247 • Email: info@quintonhouse.net or rick@quintonhouse.net

Providing High Quality Care

Quinton House Nur sing H om e

17982 Warwickshire ad(184x53)_Layout 1 28/06/2012 14:27 Page 1

Four Seasons are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes offer both long term and short term care for the elderly.

RUGBY CARE HOME 53 Clifton Road, Rugby, Warwickshire, CV21 3QE T: 01788 542353 E: rugby@fshc.co.uk

They combine a comfortable environment with the professional support you would expect from a large healthcare organisation. That’s why we’re one of the UK’s leading healthcare providers

Contact our home directly, or visit www.fshc.co.uk

Narrowboats docked in the Fenny Compton Marina

Visit www.carechoices.co.uk for further assistance with your search for care

Indices All Homes Acorn Lodge

Adelaide House Residential Care Home

Albany House

Albemarle Rest Home

Chasewood

Greenways Care Home

Chasewood Lodge

Guys Cross Nursing Home

Cherry Trees

Hancox Close, 7-8

Cherry Trees

Harmony House

Alveston Leys Nursing Home 54

Chimneys Residential Care Home, The 48

Haven House Residential Home

Arden House

Clarence House

Haven Nursing Home

Arden Valley

Clarendon Manor

Helen Ley Care Centre

Clifton Court Nursing Home 50

Helen Ley Court

Collyhurst

Cowlees Care Home

HFT (The Home Farm Trust Ltd)

Craighaven Care Home

Highfield

Hoarestone Avenue, 69

Hollies, The

Holly House

Holmfield Nursing Home

Homewood

42 50

Bancroft Gardens Residential home

Barna House Rest Home

Beaman House

Beech Lodge â&#x20AC;&#x201C; DEAF-initely Independent

Cubbington Mill

Bentley House Care Centre

Daventry Road, 55

Dordon and Atherstone

Bilton House

Drayton Avenue, 201

Binley Woods

Bracebridge Court Care Home

Eden Place Mental Health Nursing Home

Hylands House

Elms Residential Care Home, The

Individual Care Services

Elsee Road, 34

Ingleby Care Ltd

Eversleigh Nursing Home

Ingleby House

Field View House

James Hirons Care Home

Four Acres Care Homes

Jim Gillespie House

Kenilworth Grange Care Home

Kenilworth Manor

Bethany

Bromson Hill Nursing Home 54 Burgess Care

Butts Croft House

Caldwell Grange Care Home 43

40, 43 & 46

Canning Court Nursing and Residential Home

Friendship Care and Housing 43

Castel Froma

Galanos House

Cavendish Lodge

Gateway House

Cedar Lawn

Gildawood Court

Kineton Manor Nursing Home

Cedars, The

Glebe House

Laurels, The

Chamberlaine Court

Granville House

Lawns Care Home, The

Advice for older people

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077

Advertisers are in bold

All Homes continued Linden Lodge Nursing Home 46

- Manor Court Road, 136

Linden Lodge Residential Home

- Milverton Terrace, 4

- Old Hinckley Road, 45

Long Lea Residential Home 44

Stratford Bentley Nursing Home, The

Te Hira Care Home Ltd

- Princes Street, 46

Thistley Lodge

Pitchill House Nursing Home

Town Thorns Care Centre

Polesworth Group

Vicarage Road, 30

Victoria Nursing Home

Warwickshire Nursing and Residential Home, The

50 52

Low Furlong Care Home

Lower Meadow Care Home

Lucy Glyn

Manor Court Home

Manor House

Quinton House Nursing Home

Manor Road, 7

Red House, The

Manor Road, 9

Richmond Lodge

Marloes Walk, 14

Marner House

Richmond Village Coventry

Waterloo House Care Home

WCS Care Group Ltd

Meadow View

River Meadows

- Attleborough Grange

- Dewar Close

- Drayton Court

- Fairfield

- Four Ways

Mockley Manor Care Home 54

Romsey Winchester Avenue 44

Musmajas

Rosedale

Roxburgh House

Newstead Lodge Nursing Home

Norfolk Street, 13

Oaston Lodge

Royal Leamington Spa Nursing Home, The 42 Rugby Care Centre

- Limes, The

Russell Terrace, 52

- Mill Green

Salford House

Sebright House Care Home

- Newlands

- Sycamores, The

Orton Manor Nursing Home 46

Sedlescombe Park

Overslade House

Sorrel Drive, 15

- Westlands

Park View Care Home

- Woodside

Pax Care Home

St Catherine’s Bungalows

Willes Road, 26

Peacehaven

St Joseph’s

People in Action - Barnfield

St Mary’s Nursing Home

Willow Tree Nursing Home

Willows, The

Stables Residential Care Home , The

Wolston Grange

Stratford and District Mencap

Woodlands, The

Old Rectory Care Home, The 44 Oldbury Grange Nursing Home

Orchard Blythe Care Home

- Four Gables - Manor Court Road, 132 - 134

Visit www.carechoices.co.uk for further assistance with your search for care

Indices Home care providers Age Concern

14 Essendal Futures Limited

Age UK Warwickshire

14 Everycare Rugby and Warwickshire 14 Excite Care LTD 14 14 Farmers Court

Allied Healthcare Allied Healthcare Almond Care Ltd

14 Firstpoint Homecare - Henley-in-Arden Audley Care Coventry Limited 14 Flexicare South Midlands 14 Aurelia Branch Forward Care Uk Ltd Barnfield Care Agency 14 Guideposts Trust Bella Home Care 14 Helping Hands Home Care Bellflower Care Services Office 14 Help At Hand Care Service Benvarden Homecare Services Ltd 14 Helping Hands Redditch Assured Home Care

Bluebird Care (Stratford and Warwick)

HFT - Orchard View 14 Highfield

Blue Ribbon Community Care Home Instead Senior Care (Warwickshire) 14 Warwickshire 14 Individual Care Services Burgess Care Camphill GP Led Health Care

14 Ingleby Care Ltd

Care Bureau, The Lancaster House Stratford Domiciliary 13 Lifewise Support Services Leamington Spa Domiciliary Limited and Nursing Care 13 Long Lea Home Support Caremark (Stratford upon Avon) 14 Lucy Glyn Domiciliary Care Agency Carewatch (South Midlands) 14 Margaret Court Limited Carewatch (South Midlands) Carewatch (South Warwickshire) (T/A Casa Care Limited) Coventry DCA Crystal Caring Services Limited Domiciliary Care Service Elmhurst Assisted Living And Care Facilities

Advice for older people

14 On Tap Care Limited 14

Orion House

People in Action 14 North Warwickshire Domiciliary Care 14 People in Action 14 South Warwickshire Domiciliary Care 14 Precious Support Services 14 Prime - Warwick 14 Reablement Services 14 North Team

16 16

16 16 16 16

14 Reablement Services 14 South Team

14 Rugby Crossroads

14 Sevacare Rugby

16 16

Springfield Mind Limited

Stratford Bentley Care Centre 16

Stratford & District 16 Mencap DCA North

16 Stratford & District Mencap DCA South

16 Stratford & District 16 Mencap DCA

Sure Care Warwickshire

16 Take-a-Break Warwickshire 16 Limited

16 16

Meadow View Bungalows

16 Tiddington Court Ltd

Mobile Care Services Limited

16 Turning Point - Clarence House 16

Netherfield House

16 Universal Care Services Ltd

14 New Directions

16 Victoria Dom Care

14 New Hope Health and Home Care Services Ltd

Warwickshire Home 16 Care Services

14 Nightingales Home Care Services 14 Noble Supported Living

Warwickshire Supported 16 Living 16 Xperience Recruitment 16 Limited

14 Oakfield Park

16 16

Helping you to Choose and Pay for care • 0800 38 92 077

Advertisers are in bold

Other Advertisers Agincare Group LTD

Cleeve Hill Healthcare Ltd 17

Lodders Solicitors LLP

51, 53

Eversleigh Nursing Home

Moore and Tibbits

Audley Care Ltd

Barchester Healthcare

Four Seasons Health Care

Pulse8 +

Blueribbon (Warwickshire)

G G Trading Ltd T/AS Caremark (Redditch & Bromsgrove) 13

Care Bureau, The

Restful Homes Group Inside front cover

Greensleeves Homes Trust

Surecare (Warwickshire)

Help At Hand Care Service Ltd 17

Universal Domiciliary Care

WCS Care Group Ltd 13, 41, 45, 49, 51 & outside back cover

Alpha Care Homes

Care Choices Helpline 35, 41, 49, 54

Care Choices Website

Home Instead Ltd

Care UK

Independent Advocacy

Caring Homes Group

Linden Care Homes Ltd

Ragley Hall

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-12-6 Ref. No: 4001/Warwickshire19/0712. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage). Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Tom Knell, Emeka Johnson. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell.

Visit www.carechoices.co.uk for further assistance with your search for care

Specialist provider of care and support

WCS Care Group was established in 1992 and has now become the largest independent care company in Warwickshire • Our Homes for older people offer respite care, short stays and long term care. • We provide specialist dementia care in nine* of our homes for older people and all of these are capable of meeting the needs of those who are blind, partially sighted and hard of hearing. • Our services for younger adults with physical disabilities have been developed to cater for the very diverse needs of people in the wider community • Our Home Care Services offer personalised packages of care which are tailored to suit the needs of people in their own homes. Attleborough Grange* Attleborough Road, Nuneaton CV11 4JN 024 7638 3543

Drayton Court* Cedar Road, Camphill, Nuneaton CV10 9DL 024 7639 2797

NUNEATON Mill Green

Fairfield* Butler Crescent, Exhall, Coventry, CV7 9DA 024 7631 1424

RUGBY

COVENTRY

Westlands*

Newlands Whites Row, Kenilworth, CV8 1HW 01926 859600

Newbold Road, Newbold on Avon, Rugby, CV21 1EL 01788 552366

Oliver Street, Rugby, CV21 2EX 01788 576604

KENILWORTH Four Ways*

Dewar Close*

Mason Avenue Lillington Leamington Spa CV32 7PE 01926 421309

LEAMINGTON & WARWICK

STRATFORD

The Limes* Alcester Road, Stratford upon Avon, CV37 6PH 01789 267076

Nuneaton & Coventry

Woodside*

Sycamores* Sydenham Drive Leamington Spa CV31 1PB 01926 420964

Rugby

Spinney Hill, Warwick, CV34 5SP 01926 492508

5 Beech Drive, Bilton, Rugby, CV22 7LT 01788 811724

Warwickshire Home Care Services Suite 3, Hatton Rock Business Centre Hatton Rock, Stratford-upon-Avon CV37 0NU 01789 298521

Leamington & Warwick

Stratford

For further information on any of the services we provide please contact us on:

Tel: 01926 864242 www.wcs-care.co.uk Head Office: 1st Floor, Newlands, Whites Row, Kenilworth CV8 1HW

Care Homes for Physical Disabilities