Wiltshire 2014/15 by Care Choices Ltd

Wiltshire Care Services Directory 2014/15

Salisbury Cathedral

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with

The Old Vicarage Care Home

“Small enough to be a home, large enough to make friends” A beautiful 17th century building, set in a conservation area. Tastefully furnished and decorated in keeping with the area. Set in half an acre of garden which backs on to the river Avon and Monkton Park. Conveniently located in a quiet cul-de-sac in the centre of Chippenham. Offering a friendly, relaxed, homely atmosphere. • Full 24-hour care • Established June 1968 with experienced resident proprietors • Large en-suite rooms • Lifts to all floors • Varied interesting menus • Activities arranged • Fully trained staff

For a friendly and informal chat please ring Cheryl on 01249 653838 or email oldvicwilliams@hotmail.com or visit www.oldvicwilliams.co.uk 54 St Mary Street • Chippenham • Wiltshire • SN15 3JW

Wiltshire Care Association

Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care.

Firlawn nursing home Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting.

â&#x20AC;&#x2DC;The nursing care given to all residents is of an exceptionally high standard and is given with respect and understandingâ&#x20AC;&#x2122; A local community nurse

For more information or to arrange a visit telephone Matron on 01225 783333 or email enquiries@firlawn.co.uk

Hill House residential home Little Somerford, Malmesbury Recently acquired by Country Care Homes, this former home of the Chamberlain family offers all the grace and charm of old style country living. Plans to develop Hill House into a first class care home with top quality nursing facilities are well under way making this an ideal place to live. For more information or to arrange a visit telephone Matron on 01666 822363 or email anitak.hillhouse@gmail.com

The philosophy of Country Care Homes is to offer a country house hotel experience where gardens and old style charm go hand in hand. www.countrycarehomes.co.uk

Your Home from Home in the Heart of Swindon Springfield Court Care Centre is a residential care home delivering high standards of nursing care and specialising in dementia and end of life care. In addition to our residential care services, we offer Day Care facilities at the home, seven days a week, for either full or half day sessions. Transport to and from the Centre is available should this be required. We also provide home delivery of our freshly prepared meals. Call our friendly staff to find out more about what Springfield Court has to offer.

Springfield Court Care Centre (formerly The Cheriton Nursing Home)

01793 522149 | springﬁeldcourtcarecentre.co.uk 41 – 51 Westlecot Road | Swindon | Wiltshire | SN1 4EZ

Homecare that’s as individual as you Link Homecare is the leading homecare service from Cleeve Care Group and offers support and assistance to people needing additional care at home. Our carers can assist with washing, dressing and bedtime routines. We can also prepare meals in your home and help with housework, laundry and shopping – whatever suits your needs. We offer 24 hour support to all our clients, backed up by a local team and emergency assistance vehicles, so we guarantee that we will get to you whatever the weather. CC-Wiltshire Care Directory-2014

01793 548984 | linkhomecare.co.uk

Contents Welcome

Personal finances

Regions covered by this Directory

Seeking financial advice and help

First steps

How Wiltshire Council can help

Assessment

Other sources of information and advice

Care and support planning

Essential information

People in greatest need are our priority

Keeping people safe

Complaints, compliments and feedback

Out of county care

This Directory’s free helpline

How solicitors can help

Healthwatch Wiltshire

Care Associations in Wiltshire

The Wiltshire Care Association

The Registered Nursing Home Association

The Wiltshire Care Partnership

The Wiltshire Domiciliary Care Providers Association

43 44

Community living

Care in your own home

Equipment for independent living

Telecare and response service – keeping you safe

Adapting your home

Care at home agency checklist

Home care provider listings

Home improvement agency

Handyperson service

Occupational therapy

Community resources

Useful local contacts

Other help that is available

Specialist care

People with a learning disability

Listings Home care providers 15–23 Care homes / care homes with nursing 47–67 (See the map on page 7)

People with a physical impairment

People with a sensory impairment

People with mental health conditions

Dementia care

Residential dementia care checklist

Accommodation

Wiltshire Council’s Adult Placement Service

Sheltered housing

Extra care housing

Residential care including care homes that provide nursing

My Home Life

Inspecting care services and checking quality

Care homes checklist

Paying for care

Personal budgets

Direct payments

East Wiltshire Care homes Care homes with nursing

47 49

North Wiltshire Care homes Care homes with nursing

51 55

South Wiltshire Care homes Care homes with nursing

57 61

West Wiltshire Care homes Care homes with nursing

63 67

Index

Wiltshire Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Wiltshire Council nor Care Choices can be held responsible for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome Welcome to the 2014/15 Wiltshire Care Services Directory which provides information about the range of social care services available in Wiltshire. At Wiltshire Council we’re committed to supporting vulnerable adults and older people. This is why we’re investing in care services which help you live independently in your own homes and communities for as long as possible. Supporting you to live independently in your own homes underpins our Help to Live at Home (HTLAH) programme. Since it was introduced in 2011, it has resulted in a number of new services which have been developed by local people, care providers and front-line staff. This has ensured the services we provide are focused on what you need and want. We understand that for some of you living in your own homes is simply not an option and for many of you, living in supported accommodation or a care home is your preferred choice. Therefore, this Directory contains useful information about care homes which will help you choose the right home for your needs. It also provides details of services that support those of you who care for others. If you need any more information, please do not hesitate to contact us. Our customer advisers are dedicated to supporting you whether you are a customer, a carer, or someone who is looking for more information about adult care services in Wiltshire and can be contacted on 0300 456 0111.

The Council has appointed/identified a number of partners to deliver a range of services to you in your home. These companies are: Medvivo who provide a response service linked to telecare (assistive technology); Telecare; community equipment and practical help in the home provided by Medequip, independent support planning and brokerage services provided by the Wiltshire Centre for Independent Living and specialist financial advice provided by Eldercare Group and Ashcourt Rowan. Details of these organisations and the services they provide can be found in this Directory. In addition four companies have been chosen by the Council and NHS to provide care and support services to older people and others who need some extra assistance to ensure they can continue to live the lives they want as independently as possible. Each company works in a different part of the county, see map below:

SN6

NORTH 1

SN16

SN4

■ CHIPPENHAM RG7

■ CALNE

■ CORSHAM

SN13

SN11

■ MARLBOROUGH

SN8

SN12

EAST 2

■ MELKSHAM

BA11 ■ BRADFORD

WEST 1

SN10

■ PEWSEY

EAST 1 SP11

SN9

■ WESTBURY

SP9

■ TIDWORTH

■ WARMINSTER BA12

SP7

SP3

SOUTH 1

WEST 2

SP2

SP3

WOOTON BASSETT

NORTH 2

BA14

Maggie Rae, Corporate Director, Wiltshire Council

■

SN15

SN14

■ TROWBRIDGE

Councillor Keith Humphries, Cabinet Member, Wiltshire Council

SN5

■ MALMESBURY

■ AMESBURY

SP4 SP1

■ SALISBURY

SOUTH 2

SP5

Leonard Cheshire Disability North and East Wiltshire Tel: 01225 781129

Somerset Care at home West and North Wiltshire Tel: 01225 702141

Mears Care Ltd East and South Wiltshire Tel: 0845 266 8944

MiHomecare West Wiltshire Tel: 01225 791015

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Regions covered by this Directory Home care providers

Care homes

Care homes with nursing

East Wiltshire

North Wiltshire

South Wiltshire

West Wiltshire

OXFORDSHIRE SOUTH GLOUCESTERSHIRE

■ FARINGDON ■ ASHTON

A429

■ CRICKLADE

KEYNES

A419

BERKSHIRE

■ PURTON

■ MALMESBURY ■ SHERSTON ■ BRINKWORTH

■ LUCKINGTON

■ SWINDON

■

■ BURTON

■ DRAYCOT CERNE

WOOTON BASSETT ■ LYNEHAM ■ ALDBOURNE

■ CHIPPENHAM ■ CALNE

■ CORSHAM

A350

■ MARLBOROUGH

■ BECKHAMPTON

■ FROXFIELD

■ MONKTON FARKEIGH

■

A346

■ MELKSHAM

BATH

■ DEVIZES

■ BRADFORD-ON-AVON

BATH AND NORTH EAST SOMERSET

■ TROWBRIDGE

■ WEDHAMPTON

■ WINGFIELD

A36 ■ HAWKERIDGE

■ WEST GRAFTON

■ PEWSEY

■ UPAVON

■ MARKET LAVINGTON

■ COULSTON

■ COLLINGBOURNE DUCIS

■ WESTBURY FROME

■ WARMINSTER

■ SHREWTON

■ HINDON

■ MERE A303

■ AMESBURY

■ CODFORD ST PETER ■ STAPLEFORD

■ KINGSTON DEVERILL

■ TELFONT MAGNA

■ SWALLOWCLIFFE

A338 ■ MIDDLE WINTERSLOW

■ WILTON

■ EAST KNOYLE

■ SALISBURY

A350

DORSET

HAMPSHIRE

■ HOMINGTON

■ LUDWELL

■ ANDOVER

A303

■ LARKHILL

■ CROCKERTON

SOMERSET

■ TIDWORTH

■ NETHERAVON

■

■ WHITEPARISH

■ BOWERCHALKE

■ DOWNTON

■ ROMSEY A36

■ NOMANSLAND

Visit www.carechoices.co.uk for further assistance with your search for care

Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out by our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon. Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch 01249 651908 07866 464363 Shelley@celticcareservices.co.uk

Swindon Branch 01793 741153 07891 933327 enquiries@celticcareservices.co.uk

www.celticcare.co.uk

First steps Wiltshire Council’s aim is to support people so they can live independently for as long as possible. We will work with customers, carers and care providers to make this happen. This Directory outlines what support the council will put in place to help you. We also have staff on hand to discuss

any long-term support you may require. This will help ensure you have all the information so you can make the right decisions for your care needs. For information on care or support options your first step is to contact our customer advisers on 0300 456 0111.

Assessment If you want to take the next step and need to access services you can ask for a community care assessment. Everyone is entitled to receive an assessment regardless of their financial situation. You can be referred for an assessment by: • yourself or a relative, friend or neighbour; • a social worker or health professional such as a doctor or health visitor; or • any other agency. You can have a carer, friend, relative or advocate with you to help put your views and wishes forward. Your doctor, district nurse or other health professional

who knows you well can also be involved if you wish. If you do not speak English, or if you use British Sign Language, we can arrange for an interpreter to be present. We will meet with you so that you can tell us what your needs are. Our assessments focus on what you want to achieve. We will encourage and assist you to contribute as much as possible to your assessment, which means we will talk through with you how best to meet your needs and choices. Further information is available in a factsheet from Wiltshire Council. Call: 0300 456 0111 or visit: www.wiltshire.gov.uk.

Care and support planning Following your individual assessment, we will look at whether you are eligible for services paid for by the council. Everyone who is eligible for support will be offered a choice of staff arranging care, or the transfer of funds which they can use to purchase their own care. This is called a direct payment. You will be offered support and assistance throughout this process

either from the council or from the Centre for Independent Living whose contact details are on page 45. We can help those who are not eligible for financial support from us with information and advice and with assistance in finding services. Alternatively, you may wish to contact one of the local agencies listed on pages 15–23.

People in greatest need are our priority Regardless of your financial situation, you are entitled to information and advice from us about any care and support needs you may have. We follow central government guidance set out in a document called ‘Prioritising of Needs Guidance’, which has been issued to local councils across the country. The aim is to make sure all decisions on who receives financial help with care and support are made fairly, openly and consistently. This means each council has to set criteria to make sure support is allocated fairly and to those in greatest need. Eligibility criteria is divided into four bands representing

the seriousness of the risk to your independence: ‘critical’, ‘substantial’, ‘moderate’ and ‘low’. Currently in Wiltshire you are eligible for funded care and support services if your needs are assessed as ‘critical’ or ‘substantial’. This ensures that people in the greatest need will get most help. There are many council services which are not means tested, including bus passes and Blue Badges. For more information about this call our customer advisers on 0300 456 0111 and ask for a copy of the ‘Fair Access to Care Services’ factsheet, or download the factsheet from our website: www.wiltshire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Wiltshire’s award winning care at home service. Winners of ‘putting people first’ in the south west region. Providing a highly skilled care staff team and qualified nurses, to individuals within their own homes.

We pride ourselves in being able to offer you a service which is fourfold:

Using a person centred approach, First City provide outcome focused care / support packages, which meets the needs, aspirations and wishes of those receiving the service.

1. Professional Our aim is to recruit only the most professional staff.

Through the life time of the support plan, the service is provided in a flexible manner and continually reviewed to ensure diversity and that the aims and goals of the service user are always being met.

2. Reliable We endeavour to never let you down. 3. Flexible We will adapt to your individual needs. 4. Accessible We can be contacted 24 hours a day, 365 days a year.

Care and Support 24 hours 7 days a week Services: Personal Care, Community Nursing, Respite Care, Palliative Care, Day Centre Support, Companionship, Waking Nights, Sleep-ins, Live-in Care, Activities Support, Shopping, Domestic Support

Malmesbury

Your local branches:

Chippenham Tel: 01249 444900

Industry Park, Cricketts Lane, Chippenham SN15 3EQ

Swindon Tel: 01793 434222

Chippenham

Calne

Swindon

Marlborough

Devizes

Rochester House, Victoria Road, Swindon SN1 3AW

Salisbury Tel: 01722 320000 Boathouse Meadow Business Park, Cherry Orchard Lane, Salisbury SP2 7LD

Email: enquiries@firstcitygroup.co.uk

www.firstcitynursing.co.uk

Amesbury Wilton

Salisbury

Community living Care in your own home We know that lots of people want to stay in their own homes and we want to help you to do this. However, if you are finding it difficult to manage, you could consider using the services of a care and support or domiciliary care provider. These companies employ staff who can help you with bathing, washing and dressing, as well as practical support with shopping, laundry and cooking meals. Staff will be trained in personal care and safety procedures, moving and handling, hygiene and infection control and first aid. If you need nursing care at home,

many of these care providers employ registered nurses. These companies can also help after a stay in hospital with shopping, cleaning and preparing your house for your return and so on. Agencies providing care at home are monitored by the Care Quality Commission (CQC) which regularly inspects agencies and produces reports on their findings which can be found on the CQC’s website: www.cqc.org.uk. Further information is available in a factsheet from Wiltshire Council. Call: 0300 456 0111 or visit: www.wiltshire.gov.uk.

Equipment for independent living If you are struggling to manage everyday tasks such as bathing, climbing the stairs, or getting up from your chair, it may be that an item of equipment could make the task easier. If you would like an assessment, contact our customer advisers on 0300 456 0111, or you can contact Medequip on 01249 815052. Medequip has assessors available to advise you and provide you with the equipment you need.

Your request may be dealt with immediately by the person you talk to on the telephone, but if not they will arrange for someone to visit you and assess how best to resolve your difficulties. They may be able to suggest alternative ways of doing something which could mean there’s no need for any equipment. Further information is available in a factsheet from Wiltshire Council. Call: 0300 456 0111 or visit: www.wiltshire.gov.uk.

Telecare and response service – keeping you safe Telecare is sometimes called ‘assistive technology’. It aims to promote your independence, improve your safety at home and provide reassurance for you and your carers. It usually consists of a base unit linked to a telephone and a personal pendant which is worn around the neck, on the wrist or attached to a belt. Sensors automatically monitor the home environment. These are linked to the base unit without the need for wiring and can detect potential dangers such as gas, smoke or overflowing water. When the alarm is activated, trained staff at a monitoring centre will respond and, if necessary, arrange for someone

to visit you at any time of the day or night. They may also contact the emergency services if necessary. This call centre monitoring and response service is provided to us through Medvivo. If you are interested in Telecare, we can discuss the options with you so that you can decide which sensors will assist you. If you want more information, you can telephone our customer advisers on 0300 456 0111, Medequip which provide this service under contract to us can be contacted directly on 01249 815052. Both Telecare and the response service can be purchased for a small weekly charge.

Adapting your home If you have mobility problems, you might benefit from adaptations to your home. This is another service we can provide. A case coordinator will be allocated to you to make an initial assessment of what you need. Major changes will

involve occupational therapists and referral for a meanstested Disabled Facilities Grant to help with some or all of the costs. If you are on a low income, you may qualify for a full grant.

Visit www.carechoices.co.uk for further assistance with your search for care

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Published by AUTHORISED PUBLICATIONS LTD 119-121 Brent Street, London NW4 2DX t:020 8457 9100 f:020 8457 3060 (WICCG14) • (NW) •

Care at home agency checklist These questions may be useful when considering using the services of a domiciliary (care at home) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by us, contracts and care plans will have been completed by your care manager and the agencies used will be accredited by the Care Quality Commission. People arranging and funding their own care, either privately or through a direct payment, can choose their

own worker or care agency. It is important that people have choice and control about how they are supported. Before deciding on which agency will support you, ask them to discuss and agree a support plan with you. This should cover the aspects to your care that are important to you. There are a wide range of activities or resources in your community and your agency should be able to discuss how you can access these so you can meet people with common interests.

Agency 1 ....................................................................................................................................................

£ ................. p/h

Agency 2 ....................................................................................................................................................

£ ................. p/h

Agency 3 ....................................................................................................................................................

£ ................. p/h

Domiciliary care agencies – some things to consider: • What experience does the agency have in your particular field of need? Can they supply references for you to check? • What is the agency charging per hour? What is included in that price? • How long has the agency been operating? • How can you contact the agency in an emergency or outside office hours?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? • If you’re not happy, how easy is it to make a complaint? • Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. • If this is a private contract, ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. Contact details can be found on page 44.

Visit www.carechoices.co.uk for further assistance with your search for care

cloud

homecare

Quality care and support in Warminster and the surrounding villages

We provide bespoke services to help you live independently in your own home Personal support

Personal Care - washing, dressing and bathing etc. Health Related Activities - prompting or administration of medication, collection of prescriptions, and escorting to doctors, dentists and hospitals etc.

“Mum’s greatest wish is to stay in her own home as long as possible but without the amazing care given by Cloud Homecare this would not be possible. I could recommend Cloud Homecare to anyone.” Tessa

Practical support

Washing up, tidying up, light cleaning, laundry, ironing, shopping, food preparation, pension collection, assisting with pet care, and supervision of gardening and home maintenance.

Social support

Companionship and conversation, visiting neighbours and friends, and accompanying on shopping trips, days out and to social events.

Registered with CQC

“Before we discovered Cloud Homecare we were seriously worried that my godmother would have to go into a care home. This has enabled her to remain in her home, whilst retaining a sense of her much-loved independence” Alice S

Tel. 01373 832597 enquiries@cloudhomecare.co.uk www.cloudhomecare.co.uk

Live in Care When you need support but wish to remain in your own home, we can provide the care you need.

We provide long term and short term care and respite. Our carers are dedicated, trained, and carefully chosen to meet your requirements. Please call our friendly and professional Regional Manager Hilary Sinclair Telephone: 01793 209126 Email: Hilary.Sinclair@gchc.co.uk

www.gchc.co.uk

Good Companions Care Group

REGISTERED WITH THE CARE QUALITY COMMISSION

Purity care focuses on offering our service users with the highest standard of care and customer service in the home care industry. Services includes: • Cleaning, Ironing and preparing meals • Washing, dressing or shaving • Shopping, collecting prescriptions • Company and help whilst recovering from illness • Assistance with getting up and going to bed • Accompanying you to appointments or social activities • Medication assistance • Pop in/security checks

Tel: 01793 423862 www.purity-care.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings A & T (SALISBURY) LTD Salisbury Tel: 0772 146 0075

OP D PD LDA MH SI

ABICARE SERVICES LTD WDCPA Advert page 26 Bradford on Avon OP D PD LDA MH SI YA Tel: 01722 343981 Salisbury OP D PD LDA MH SI YA Tel: 01722 343981 AGINCARE UK LTD Chippenham Tel: 01249 652111 Salisbury Tel: 01722 398688

Advert page 16

ALZHEIMER’S SOCIETY Chippenham Tel: 01249 443469

OP D YA

ALZHEIMER’S SUPPORT Trowbridge Tel: 01225 776481

AUDLEY CARE WHITE HORSE WDCPA Marlborough Tel: 01488 687020

Advert 12 OP D PD YA

OP D PD LDA MH SI YA

AUTONOMY CARE LTD Devizes Tel: 01380 739295

Advert page 22 OP PD LDA MH YA

ALABARÉ CHRISTIAN CARE AND SUPPORT Salisbury LDA MH AD Tel: 01722 322882

BAILEY CARE WDCPA Melksham Tel: 01225 709494

OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE GROUP WDCPA Devizes OP D PD LDA MH SI YA AD Tel: 01380 738820 Salisbury OP D PD LDA MH SI YA AD Tel: 01722 416446 Swindon OP D PD LDA MH SI YA AD Tel: 01793 849800

BECKFORD LODGE Warminster Tel: 01985 847755

OP D PD LDA MH SI YA

BEECHES HOMECARE Malmesbury OP D PD MH SI Tel: 01666 825496

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands WDCPA Member of the Wiltshire Domiciliary Care Providers Association – page 43

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

I need support at home We have been providing care in Wiltshire for over 10 years. From a short weekly visit to enhanced daily care, you can be sure of our full attention to your specific needs. We pride ourselves on excellent communication skills and friendly service. We provide support for those customers who are in receipt of a Direct Payment. “ I am on my own with no close relations and really appreciate the excellent care from everyone at SureCare” Mr S

You’re in good hands, talk to us:

t: 01225 760 100

Live-in Care from £675 per week

w: surecarewessex.co.uk

Safe Care Providing care in the comfort of your own home

Providing care in the comfort of your own home WE CAN ASSIST WITH:

◆ Personal Care: Washing, bathing, showering and dressing

We can assist with:

◆ Lunches: Fresh or frozen meals

◆ Shopping: You can go with the carerWashing, or we canbathing, do it for you Personal Care: ◆ Laundry: Washing, drying and ironing

Showering and dressing

◆ Domestic: General cleaning

Lunches: ◆ Medication prompting

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info Salisbury - 01722 398 688

Fresh or frozen meals

◆ Safety visits / sitting service General Domestic:

cleaning

◆ Escort to appointments

Laundry: Washing, drying and ironing

We operate 7 days Shopping: a week, 365 You can go with the carer or days a year and we are registered Contactwith Details: the CQC. The we areas wedo cover can it for you are Bradford on Avon, Melksham, Phone Number: Medication Trowbridge, surrounding villages. prompting 01225 350612 Safety visits/ Sitting service If you would like anymore information please don’t hesitate E-mail: to safe-care contact us on any of the contact details. Escort to appointments @blueyonder. co.uk If you would like anymore information Phone Number: 01225 350612 please don't hesitate to contact us on Website: www. E-mail: safe-care@blueyonder.co.uk safecare-wiltshire any of the contact details. Website: www.safecare-wiltshire.co.uk .co.uk

We operate 7 days a week, 365 days a year. The areas we cover are Bradford on Avon, Melksham, Trowbridge, surrounding villages

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Registered with the CQC

Home care provider listings continued BLUE SKY ENABLING (WEST REGION) Bath Tel: 0844 225 1337 OP D PD MH YA

CAREWATCH NORTH WEST WILTSHIRE WDCPA Trowbridge Advert page 24 Tel: 01225 719333 OP D PD LDA MH SI YA AD

BLUEBIRD CARE (WILTSHIRE NORTH) Bradford on Avon Tel: 01225 863565

CARONS CARE LINE Warminster Tel: 01985 850124

BUTTERFLY HOME HELP Westbury Tel: 01373 825951

OP D PD SI YA

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CANDLELIGHT HOMECARE WDCPA Trowbridge Tel: 01225 776000 OP D PD LDA MH SI YA AD CARE BUREAU, THE Salisbury Tel: 01722 414788

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CARE MATTERS (WILTSHIRE) LTD Warminster Tel: 01985 218055 CARE ON CALL (UK) LTD Cricklade Tel: 0870 606 0609 CAREPRIDE WILTSHIRE Calne Tel: 07855 059478

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CATHEDRAL GATE DOMICILIARY CARE SERVICES WDCPA Salisbury Tel: 01722 340644 CELTIC CARE SERVICES LTD Chippenham Tel: 01249 651908

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CHANTRY HOUSE Westbury Tel: 01373 828800 CLOUD HOMECARE LTD Warminster Tel: 01373 832597

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DUNRAVEN HOUSE AND LODGE Salisbury Tel: 01722 321055 OP D PD LDA MH SI AD ELITE CARE WDCPA Salisbury Tel: 01722 323223

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We offer:

Making Independence Possible... Saxon Care is a home care agency providing quality private care in the comfort of your own home. We enable you to retain your independence and offer a real alternative to a residential or nursing home. Whether you require a short visit, or every hour of every day, our team of dedicated and experienced support workers are on hand to ensure you receive the very best levels of care. Saxon Care is one of the first domiciliary care agencies in Wiltshire to utilise an electronic call monitoring system, providing extra reassurance and the peace of mind that you or your loved ones are receiving the highest quality care. We are regulated by the Care Quality Commission (CQC) and received a 5 star rating in our latest report which is available through our website.

With the help and support of Saxon Care, you or your loved ones can continue to live at home for as long as possible.

• Personal daily care • Help with getting up and getting ready for bed • Waking nights/Sleep-In Service • Companionship/Sitting Service • Help with shopping and meal preparation • Live-in care • Accompanied visits to appointments and social outings • Domestic support such as laundry and light cleaning

Tel: 01249 70 50 50 Email: info@saxoncare.com Web: www.saxoncare.com

DELIVERING QUALITY SUPPORT AND CARE ACROSS WILTSHIRE A leading not-for-profit care provider, we deliver a range of services across Wiltshire to support people to live independently in their own home, including:

Our qualified team of professional carers help you or your family and friends, live independently at home without upheaval or change to your lives. We take the time to understand your needs, treating you as if you were part of our family...

Call 01373 825951 for more information

Butterfly Professional Care Family Values

An affordable alternative to residential care. Home help and personal care services for Westbury and surrounding areas. www.butterflyhomehelp.com RegisteRed WitH tHe CARe QuAlity Commission

• Assistance throughout the day with washing, dressing, bathing and showering • Support with domestic tasks, such as cleaning, laundry and shopping • Companionship, holiday and respite support • Home from hospital reablement as part of the ‘Help To Live at Home Scheme’ • PETALS – Specialist dementia support • Complex care, assistance for people with a variety of health needs • Live-in care, providing a support and care worker who lives with you in your own home For more information, please call our dedicated Wiltshire team on (01225) 702141.

www.somersetcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued ENTERPRISE CARE Salisbury Tel: 01725 510166

INNOVATIONS WILTSHIRE LTD WDCPA OP D PD MH SI

FIRST CITY NURSING WDCPA Chippenham Advert page 10 OP D PD LDA MH SI YA AD Tel: 01249 444900 Salisbury OP D PD LDA MH SI YA AD Tel: 01722 320000 Swindon OP D PD LDA MH SI YA AD Tel: 01793 434222 FORGET ME NOT CARE AGENCY WDCPA Westbury Tel: 01373 858333 GOOD COMPANIONS CARE GROUP Swindon Tel: 01793 209126 GRANHAM HILL OFFICES Marlborough Tel: 01672 514339

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Marlborough

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Tel: 01672 514339 INSITU CARE LIMITED AMESBURY

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Amesbury Tel: 01722 335435

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Salisbury

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Tel: 01722 335435 KEIRON STARNS CARE AGENCY

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Warminster Tel: 01985 844752

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HOME INSTEAD SENIOR CARE BATH AND WEST WILTSHIRE Corsham Advert page 20 OP D PD LDA MH SI YA Tel: 01249 847594 INDEPENDENT LIVING SOLUTIONS LTD Salisbury OP D PD LDA MH SI YA AD Tel: 01722 742442

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Westbury Tel: 0845 00 93 123

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LIFEWAYS COMMUNITY CARE Melksham Tel: 07795 367517

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MAGNASET LTD Trowbridge Tel: 01225 767571

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Bremhill Wick Hill

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At Innovations we are a local company with a commitment to the East Wiltshire area. Established in 1997 we now offer a Domiciliary Care service to help people to live in their own homes and to access their community. Our service is available to older people, people with a learning or physical disability and people with mental health support needs. We can offer care or support which is tailored to your personal needs. This could be on a long term or short term basis. We will talk to you about what it is you need but it could include things like getting up and going to bed, washing, support to prepare meals, with your medication and housework. If you need to get out we can help you with shopping, hospital appointments and accessing community facilities.

Care Matters (Wiltshire) Ltd Providing Quality Community Care Services Est. 2003

If you live in Pewsey or Marlborough or the surrounding area and need care or support, please feel free to contact us. Contact our Marlborough ofﬁce on 01672 514339 or email us on sally.innovations@gmail.com

to discuss your service requirements.

Home. There’s no place like it. With our absolute focus on quality of service, why are we different ?

T: 01985 218055

Do you need help? We can assist you with: • Personal care • Wellbeing visits • Domestic duties • Helping with getting up and getting ready for bed • Companionship • Shopping • Cooking • Bathing • Outings • Sitting service • Escorted trips Care Matters is a small private care agency providing home support services to people who wish to remain independently in their own homes. Areas covered are Mere, Warminster, Westbury and all surrounding villages.

www.carematters-wilts.co.uk carematters@btconnect.com

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Services include:  Companionship  Light housekeeping  Local transportation & errands  Meal Preparation  Respite Support  Convalescence support  Shopping  Personal care  Specialist dementia and Alzheimer’s care and much more ...

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We turn up at the agreed time … every time We send the same person so you always know who will call We do not provide ‘care’ in fifteen minute slots; with us it’s minimum of an hour Our staff do not wear uniforms, so to everyone else it looks like family or friends are visiting We are very proud of our reputation for providing an outstanding service

From just a couple of hours a week, our service is available up to 24 hours a day, 7 days a week. Being able to continue living at home can be one of the most important comforts in an older person’s life. That’s why Home Instead Senior Care are here to help. Winner: National Care Provider of the Year Award

Call us on 01249 847 594 or 01225 808 273 email enquiries.bath@homeinstead.co.uk www.homeinstead.co.uk/bathwestwilts

Approved by the Care Quality Commission

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued MEARS HELP TO LIVE AT HOME WILTSHIRE Amesbury Advert outside back cover Tel: 0845 266 8944 OP D PD LDA MH SI YA AD

PEERCARE Trowbridge Tel: 01225 710971

MENCAP - TROWBRIDGE Trowbridge Tel: 01225 716474

PRIME CARE AGENCY LTD Salisbury OP D PD LDA MH SI YA AD Tel: 01980 652526

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MIHOMECARE WILTSHIRE Melksham Tel: 01225 791015/0333 121 8201 OP D PD LDA MH SI YA AD

PRINCESS HOMECARE WDCPA Lyneham Tel: 01793 852473

MY LITTLE ANGELS Trowbridge Tel: 01225 767806

PURITY CARE Swindon Tel: 01793 423862

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NURSE PLUS AND CARER PLUS Salisbury Advert page 22 Tel: 01722 439810 OP D PD LDA MH SI YA AD

REACH SUPPORTED LIVING SALISBURY Salisbury Tel: 01633 679899

OSJCT FLORENCE COURT Trowbridge Tel: 0800 988 8133

SAFE CARE WDCPA Trowbridge Tel: 01225 350612

OTHEN CARE LTD Tidworth Tel: 01980 846929 PA CARE AGENCY Chippenham Tel: 0772 008 3194

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SARSEN COURT Devizes Tel: 01380 735439

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SAXON CARE SOLUTIONS LTD WDCPA Chippenham Advert page 18 Tel: 01249 705050 OP D PD LDA MH SI YA

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We provide personalised care packages to suit your needs • Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

Glastonbury Office: 01458 832692 Westbury Office: 0845 00 93 123 www.lifelinehomecare.co.uk enquiries@lifelinehomecare.co.uk

Just a call away night or day PROVIDING SPECIALIST DOMICILIARY CARE SERVICES s Care & Support 24/7 s s Personal Care & Safety Checks s s Domestic Chores s Shopping s Laundry s s Accessing The Community s Appointments s s Meal Preparation s Assistance with Medication s s Waking Night/Sleep-In Service s Office Opening Hours: Specialising In Monday - Friday 8am - 5pm Learning Disabilities, Mental Health, Elderly, Out Of Office Hours Palliative Care, Parent Enabling & On-Call System Children’s Services

Autonomy Care Limited, Unit 5, Bath Road Tel: 01380 739295 Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686 www.exalonautonomygroup.net Registered In United Kingdom No: 6500134

Our experienced Care Workers are on hand to offer assistance to the elderly, people with a learning, physical disability or extra help following a stay in hospital. + Fully trained and DBS checked staff + Registered with the CQC - Care Quality Commission + Times to suit you, 24 hours a day, 7 days a week + Complex and continuous care packages + Out of Hours on call service - no call centres + Offering assistance with personal care, domestic work, getting in/out of bed, bathing, day trips, assistance dressing, social inclusion, companionship, life skills & much more..

Insitu Care Committed to providing high quality care in the community • Personal care • Emergency on-call • Relief or holiday respite • Washing/bathing

• Assistance getting up/ going to bed • Meal preparation • Shopping and housework

Call for information about all our services:

Salisbury – 01722 335435 or 07921 312119 Amesbury – 01722 335435 or 07725 830987 www.insitucare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued SHAFTESBURY COURT (MANOR CLOSE) Trowbridge Tel: 01225 760228

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SOMERSET CARE COMMUNITY SERVICES (WILTSHIRE) Melksham Advert page 18 OP D PD LDA MH SI YA AD Tel: 01225 702141

VIP HOMECARE Warminster Tel: 01985 219619

SPIRE HOMECARE LTD WDCPA Salisbury OP D PD LDA MH SI YA Tel: 01722 327319

WESSEX CARE COMMUNITY SERVICES Salisbury Advert page 60 OP D PD LDA SI YA Tel: 01722 336933

SPITTLEBOROUGH FARM Wootton Bassett Tel: 01793 841204

WILLOW HOUSE DCA Amesbury Tel: 01980 622220

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SURECARE SERVICES (WESSEX) WDCPA Trowbridge Advert page 16 OP D PD MH SI YA Tel: 01225 760100 TRUE CARE Trowbridge Tel: 01225 767848

WILTSHIRE LINK HOMECARE Swindon Tel: 01793 548984

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TURNING POINT – WILTSHIRE Salisbury Tel: 01722 820950

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TYDEMAN’S HOMECARE WDCPA Wootton Bassett Tel: 01793 851015

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CARE PROVIDERS Would you like your business to be seen by thousands of relevant care-seekers at their time of need? Call Care Choices on 01223 206960 to promote your business here.

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Choice, Support & Independence

Providing quality care in your own home Carewatch North West Wiltshire has been helping people remain independent at home for over 12 years. We pride ourselves on the quality of our service which is driven by our expert skills in recruiting the right care workers. Our care workers receive exemplary training and ongoing development leading to recognised qualifications. We have won awards for the training that we provide and we support and encourage all of our staff to excel in their career. Our clients tell us that continuity of care is a very important part of the service we provide so when you choose Carewatch to support you, or a loved one at home, you will have peace of mind that the same care worker will be there for each visit, and at the same agreed time. Carewatch can provide you or a loved one with, personal support, complex care, palliative and respite care, light domestic duties such as shopping and cleaning, and administration of a Direct Payment or Individual Budget. We take a person centred and integrated approach to the care we provide, listening to the needs and wishes of the client, their family, and working alongside other medical professionals as necessary.

For more information please call: or visit our website:

Carewatch home care is a flexible service, adapting and changing to meet your requirements, this could involve for example, increasing your care when a family carer is on holiday, has other commitments or is ill. In the UK there are nearly two million people receiving care from family and friends, we recognise the need for these carers to be supported to retain a degree of independence for themselves. In response to this need, Carewatch have teamed up with Carer Support Wiltshire to provide free training to unpaid carers, and can assist with providing carer cover if required. This is an excellent opportunity for your carers to meet us and experience the high quality training our care workers receive. All our free training is carried out alongside new and existing staff, so you will get a real feel of what Carewatch is all about. Carewatch can provide a complete package of care, or can work with your existing care and support team; we provide a totally flexible service.

ď&#x20AC;Š 01225 719333

ď&#x20AC;&#x2022; www.carewatch-wiltshire.co.uk www.carewatch-wiltshire.co.uk

Home improvement agency This agency will work with you if you are receiving a Disabled Facilities Grant (DFG) for a major adaptation to your home such as installing a stair lift or a level access shower. However, should you wish to carry out adaptations privately or are not eligible for a grant but would like some

support managing it, for example, someone to source builders/oversee the work, they can do this for you, but they will charge a fee. Contact Medequip on 01249 815052.

Handyperson service As finding someone to do small jobs can be difficult, we commission a handyperson service. The service can help with small jobs such as replacing a tap washer, tacking down loose carpeting to prevent trips or installing a grab rail to assist you up a step. You can access this service whether you live in your own home or in rented accommodation. There is a charge for this service, but if you receive low income benefits you may be entitled to the labour costs free of charge up to a certain amount, but, there is always a charge for materials. For more information or to request the service contact Medequip on 01249 815052.

Sherrington

Occupational therapy Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls. The reason you need occupational therapy can determine how you access the service. Short-term conditions, for example if you need support following an operation, will mean you will access services through the NHS. Speak to one of the healthcare professionals treating you. They will discuss your needs with you and decide if you would benefit from occupational therapy. They can arrange an assessment with an Occupational Therapist (OT) as part of your care. For long-term conditions, such as a permanent physical disability, occupational therapy is usually accessed through your local council. You should contact us to arrange an assessment with an OT, or you can be referred for an assessment by: • your GP or consultant (specialist doctor); • a nurse;

• another healthcare professional; • a social care professional. If you do not want to access occupational therapy through the NHS or Wiltshire Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully qualified and are a member of a recognised body, such as the British Association of Occupational Therapists (visit: www.cot.co.uk). Only healthcare professionals who are registered with the Health Professions Council (HPC) are allowed to use the title of Occupational Therapist. You can check that your OT is registered by checking the Health and Care Professions Council online register at: www.hpcheck.org. An OT can carry out a health and social assessment to identify what areas of your everyday life are causing problems. They will discuss your needs with you and explain what help is available. An assessment and any advice or information they give you should be free.

Visit www.carechoices.co.uk for further assistance with your search for care

Achieving better independence... With guaranteed peace of mind

Homecare enables anyone who needs some extra day-to-day support to live independently in their own home. If you would like some assistance with personal or domestic tasks from Carers who are both friendly and professional, Abi can help. Please call us for an informal chat.

Live-In care is the perfect choice for anyone that wishes to remain at home but have the reassurance of a full-time live-in Carer on hand 24/7. If you need long or short respite care then Abi’s fully trained, friendly and professional Live-In Carers can help. Please call us for more information.

Abilink is an innovative and proactive care support service. Delivered either through your television or through our touch screen solution Abilink allows you to have 24 hour access to a Carer, friends and family. Please call us for more information and a demonstration.

If you need a helping hand around the home, whether it’s a weekly clean or a major blitz, Abi provide an excellent service, competitive prices and peace of mind. For cleaners that are fully CRB checked, reliable and efficient please call us for a quote.

To ﬁnd out more information and see if we can help you or your relative please call

01722 343981 Quoting reference 007 Abi is the Number1choice for a career in Care in Wiltshire, please visit our website for more information.

www.abicare.co.uk

Community resources There are many different resources in the various communities in Wiltshire ranging from day centres providing a hot meal, some company and activities to keep fit, to walking groups, reading groups and so on. Further information and details on what activities are available in your area can be obtained from Age UK Wiltshire and Age UK Salisbury District. These

organisations are funded by us to provide support and advice to the majority of lunch clubs and day centres across the county. Please see page 44 for Age UK’s local contact details. Further information is available in a factsheet from Wiltshire Council. Call: 0300 456 0111 or visit: www.wiltshire.gov.uk.

Other help that is available Support for carers A carer is someone who provides unpaid support to a family member, partner, friend or neighbour. This could be because they are ill, frail, or disabled, or have mental health or substance misuse problems. Anyone can become a carer. Carers can be any age and may or may not live with you. If there is someone who helps and cares for you on a regular basis, they will be a carer. We understand that the caring role can be both satisfying and exhausting. Carers are entitled to an assessment and may be eligible for a range of services. More information is available on the website: www.wiltshire.gov.uk/adultcare/carers To find out more about support for carers contact your local carers’ support agency listed on page 44. Respite care and short stays Carers sometimes need a break and this can be provided in several ways. 1. You can go into a care home yourself for a week or two to give the person who looks after you a break. 2. Home-based respite care can be arranged when a care worker moves into your home. 3. Family-based respite care may be arranged when you move into another family’s home for a period. The best option for you and your carer will depend on your needs, the urgency of the situation and personal choice and cost. There are a number of different schemes in Wiltshire; contact our customer advisers on 0300 456 0111 for advice. If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it’s like. This will help you make an informed decision. If you have nursing needs, you can get additional help with fees. See ‘Care homes with nursing’ on page 31.

Support from the NHS NHS Continuing Healthcare is ongoing care arranged and funded by the NHS, when it has been assessed that an individual’s primary need is a health need. It can be provided in any setting. In a person’s own home, it means that the NHS funds all the care that is required to meet the assessed health needs. In care homes, it means that the NHS also makes a contract with the care home and pays the full fees for the person’s accommodation as well as their care. For further information contact the Wiltshire Clinical Commissioning Group on 01380 728899. A national policy has been drawn up by central government that sets out the types of conditions that will meet the eligibility criteria for continuing care. Currently these are: • NHS Continuing Healthcare which is provided if you have extensive healthcare needs. This is free of charge. • Continuing Care is a package of care that involves services and funding from both the NHS and ourselves. You can ask for an assessment by health and social care professionals if you think you may be eligible for either NHS Continuing Healthcare or Continuing Care. They will visit you to identify and prioritise your needs and the assessment will be used to decide what services will be provided, where and who funds them. If your needs change, regular reviews will be carried out and your care and/or funding arrangements will change to meet them. You can pick up a leaflet about Continuing Care from your GP or hospital.

Visit www.carechoices.co.uk for further assistance with your search for care

Specialist care People with a learning disability The community team for people with a learning disability can be contacted on 0300 456 0111.

People with a physical impairment Our adult care teams provide services for adults with a physical impairment. They can be contacted on 0300 456 0111.

People with a sensory impairment We have a specialist ‘Hearing and Vision’ team which covers Wiltshire. This team takes referrals directly from: • the public, including carers, relatives, friends and neighbours; • other professionals such as health, education, environmental health and other social services staff; and • voluntary agencies.

Everyone can get information and advice. The team also assesses an individual’s situation and helps decide how best to meet their needs. This may be through our services or from other sources. Contact: telephone 01380 725201 (voice/text) Minicom: telephone 01380 732126 SMS (Text): 07899 067466 Email: hearingandvisionteam@wiltshire.gov.uk

People with mental health conditions There are two locality based specialist mental health social work teams in adult care which provide support for adults with mental health social work needs. The team is responsible for completing assessments and reviews and for arranging specialist placements or services including short-term supported housing or vocational support. The initial point of contact to access mental health services is usually your GP and assessments are carried out in conjunction with your GP and the Avon & Wiltshire Mental Health Partnership NHS Trust, the NHS mental health provider in Wiltshire. The mental health social work team is also responsible for coordinating assessments under the Mental Health Act 1983. For information on care or support options your first step is to contact our customer advisers on 0300 456 0111. The Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) provides specialist mental health services based on individual need which help people to find

the best way to recover and stay well. The initial point of contact to access mental health services is your GP. They will discuss with you whether help and treatment is best provided from primary health services, or whether a referral to AWP for specialist services is needed. AWP offers a Patient Advice and Liaison Service (PALS) which is a free, confidential and impartial service available to everyone who uses AWP services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue. PALS can help if you: • are worried and not sure what to do or where to go; • need clarity about a situation; • want someone to listen to your experience of services; or • need information and help. Telephone: 01249 468261 Freephone: 0800 073 1778 Email: awp.pals@nhs.net

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia care If you are worried that you or someone you know may have dementia, it is important that you talk to your GP as soon as possible. They will be able to rule out any other illnesses or conditions that may have similar symptoms to dementia, including depression and infections. Once your GP has checked for any easily treatable causes, then they will be able to talk to you about having an assessment. They may refer you to the memory service, which is for people who are concerned about their memory and think it is affecting their day-to-day life. Here an assessor will talk with you about your memory difficulties, complete some further checks and discuss the impact of any problems or issues. Sometimes getting a diagnosis can take time, but this should not put you off. If you do not feel confident about talking to your GP, there are local charities you can talk to. Alzheimer’s Support and Alzheimer’s Society also have a dementia adviser service that offers personalised information and signposting for people with dementia and their carers – see page 44 for contact details.

Residential dementia care checklist

For information about dementia care services, such as care and support in your home or residential and care homes with nursing, contact Wiltshire Council on 0300 456 0111. Support in the community As it can be best for the person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this. We can help you to access care in your home; sitting services, which provide a break for any carer you may have; advice on equipment and adaptations; day care centres and respite care. These services can be provided directly by registered providers to those who do not require financial help. However, we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your services from, whether or not we assist with the funding of your service. Listings of home care providers start on page 15; those offering dementia care services are marked with D. © 2014 Care Choices Ltd

This offers a list of things to look for in care homes specialising in dementia. Please use it in conjunction with the care homes checklist on page 34. RESIDENTS The best indication of a good home is that the residents appear happy and responsive.  Are there rummage boxes around the home to stimulate residents?  Are residents taking part in activities?  Are residents talking to each other, staff and visitors?  Do residents look well dressed and groomed?  Do residents get to choose their clothes every day?  Are people supported to stay independent and do things for themselves e.g. getting dressed, making food etc.? ACCESS If the person with dementia needs, or is likely to need, equipment or adaptations you may want to check that:  there are adequate signs and cues for different parts of the home such as dining room and bathroom  the home has a policy about locking external doors. BEDROOMS You may want to find out whether the person with dementia can have a single room and whether residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

ACTIVITIES Residents should be stimulated without feeling stressed.  Are reminiscence activities available?  Are residents able to compile memory boxes?  Do staff compile life story books, including photographs and mementoes? STAFF It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.  Do they have any training and experience in dementia care?  Will the person with dementia have a member of staff particularly responsible for their care?  Is there a member of staff you can talk to about your own worries about the person with dementia? MANAGER/HEAD OF HOME A manager who is caring as well as efficient can make all the difference to a home.  Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?  Is there a full assessment at home before a resident is admitted?

Visit www.carechoices.co.uk for further assistance with your search for care

Accommodation Wiltshire Council’s Adult Placement Service This service provides long-term accommodation, short-term stays, respite and day activities to: • people with a learning disability; • people with a mental health difficulty; • older people; • people with physical disabilities, head injury or sensory impairment; and • people requiring ‘Home from Hospital’ services. Our service is provided in the households of approved ‘adult placement carers’ who offer support or care as required by the person placed with them. Once a person has been referred to us, usually by their care management team, we match them with an adult placement carer who has a vacancy. A series of

introductions are arranged to help them get to know each other before deciding whether or not to set up an adult placement. Our team then monitors each placement to help ensure that the arrangement is an enjoyable and fulfilling experience for all concerned.

For further information about adult placement, which is also known as ‘Shared Lives’, please contact us at: Wiltshire Adult Placement Service Wiltshire Council, PO Box 2281, Salisbury, Wiltshire SP2 2HX Tel: 01722 438196 Email: Christopher.lyne@wiltshire.gov.uk

Sheltered housing For some people sheltered or supported housing can offer an alternative to a care home. There is a diverse range of sheltered housing schemes in Wiltshire. Some are bungalows; some are flats with communal facilities. All of the stock is managed by different registered providers (landlords). The landlord is responsible for the upkeep and maintenance of the building and grounds and housing services such as communal lighting and heating. You pay rent to your landlord for your home and service charges to your landlord for utilities and maintenance of the scheme in which you live. Your service charge includes the provision of an alarm service to access

help 24 hours a day, seven days a week. Sheltered housing can be rented or owner-occupied accommodation. To apply for sheltered housing, you can download the application form from the Homes 4 Wiltshire website and return it to the Homes 4 Wiltshire team. Alternatively, there is an easy read form available with pictures to download, or you can contact the office for a copy to be sent to you. Website: www.homes4wiltshire.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Extra care housing Extra care housing is a growing part of the housing market. It can be owned, rented, part owned/rented (shared ownership) or leasehold. Extra care housing can broadly be described as housing into which a range of care and support services can be delivered on-site 24 hours a day. Extra care is gaining a reputation for offering accommodation and care to people who would otherwise be frequent users of acute services, largely because they cannot look after themselves in unsuitable housing. Models of extra care are various, because it is a concept rather than a housing type. Generally, an extra care scheme is a development of flats and/or bungalows with a manager and care and support can be available for tenants/leaseholders 24 hours a day, usually supported by a lifeline and other technological assistance. There is normally a café or meal provision available and an additional range of services and activities which are open to tenants/leaseholders and others living in the surrounding area.

For further information, please contact our customer advisers on 0300 456 0111. Some extra care schemes in Wiltshire Ridgeway Community Housing Association Meadow Court, Aston Close, Pewsey, Wiltshire SN9 5AH Tel: 01672 569150 Email: anne.walsh@ridgewaycommunity.org.uk Aster Living Crammer Court, Church Walk, Devizes, Wiltshire SN10 3AW Tel: 01380 739694 Email: anne.walsh@asterliving.co.uk Bedfordshire Pilgrim Housing Association Rutland Crescent, Trowbridge, Wiltshire BA14 0NY Tel: 01225 764400 Email: manager.florencecourt@osjctwilts.co.uk

Residential care including care homes that provide nursing What is a registered home? There are two types of residential home: • C are homes (personal care only) If you are reasonably active but would like greater security and care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. See page 38 for more information. • Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to determine what care you will need. This might be in your own home, or in hospital, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your care manager will give you information to help you find a home that meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home. The current amount is £110.89 per week. It is important that you get your nursing determination done before you go into the care home. You can contact the nurse care management teams for your area at the

Clinical Commissioning Group. Personal care is not paid for by the NHS and must be paid for if your capital/savings exceed £23,250. See page 38 for further information. When looking for appropriate care: • remember that it could be your home for life; • check that the home is properly registered; • remember the care available must suit your needs; • a careful and honest assessment by the care provider should establish whether the home matches all your needs, but bear in mind that your requirements may change; • c onsider if the home environment is sufficiently safe/secure; • ask what activities and facilities are offered; and • ask if the care home normally does business with us at fee levels we accept and, if not, should your funds reduce and you seek financial support from us, you would have to move or find someone else (known as a third party) to help pay your care home fees. See page 35 for more information about paying for care. Comprehensive lists of care homes and care homes with nursing in Wiltshire start on page 47.

Visit www.carechoices.co.uk for further assistance with your search for care

Services Provided by Key Staff: • Home Care, covering all aspects of Key Staff Nursing & Domiciliary Care Agency offers a bespoke service to those wishing to stay in their own homes. A tailor-made package of care is created by a Registered Nurse in partnership with each client taking into account their personal requirements, thus achieving and maintaining independence. Key Staff pride themselves on a stringent recruitment process including all government and CQC requirements.

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We are a small family run care company providing 24-hour live-in care to the South West. Live-in care enables people to remain in their own homes with the reassurance that someone is there for them. This also works well for respite care when clients need a little assistance to get back on their feet. We offer domiciliary care (shorter drop in visits) in Warminster, Westbury, Frome and the surrounding villages.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

My Home Life ‘My Home Life’ is a UK-wide initiative, sponsored by Age UK, City University and Dementia UK, aimed at promoting quality of life for those who are living, dying, visiting or working in care homes for older people. Its focus is on ‘what makes life good in care homes now, what could make them better and how might we get there’. ‘My Home Life’ has a website which gives information and examples of good practice. www.myhomelife.org.uk Wiltshire Council as part of its commitment to working with care homes to improve quality of life has invested in the ‘My Home Life’ programme. Over the past four years the council has supported more than 30 care home managers to participate in the Leadership Support Programme which gives the skills to integrate the best practice themes detailed below into the day-to-day culture of their care home. ‘My Home Life’ identifies 8 key themes that focus on what best practice in care homes for older people looks like in the 21st century.

4. Managing Transitions – moving to a care home is a major transition in life which may involve considerable losses, but with appropriate planning and support can bring benefits and improved quality of life for older people and their families. 5. Improving Health and Healthcare – recognition that health is fundamental to quality of life. 6. Supporting Good End of Life – an emphasis on personal need and dignity through which the resident, their relatives, friends and staff are supported. 7. Keeping Workforce ‘Fit for Purpose’ – using research and sharing good practice to identify and meet the education and training needs of the care home workforce. 8. Promoting a Positive Culture – promoting a positive perception of life in care homes for all those involved and highlighting good practice. These eight themes provide a good starting point for conversations with care homes when making decisions.

1. Maintaining Identity – by staff learning more about residents’ lives it enables them to adopt a more personcentred approach to tailor care and support to each individual’s needs. 2. Sharing decision-making – everyone’s contribution being valued to help the care home function as a true community. 3. Creating Community – through the relationship between residents, their family, friends, staff and the wider community.

Inspecting care services and checking quality The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers have been registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care

that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes checklist

Home 1 ......................................................................................................................................................

£ ................ p/w

Home 2 ......................................................................................................................................................

£ ................ p/w

Home 3 ......................................................................................................................................................

£ ................ p/w

First impressions • • • • •

1 2 3

• Are there smoking and non-smoking areas? • What arrangements are there for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

1 2 3

Staff

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? 1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• A re there any rules and restrictions, for example, going out and the time of return? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

Visitors • • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• • • •

How much choice do you get about meals? Is the food varied and interesting? Can the home cater for your dietary needs? Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

1 2 3

• D oes the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

1 2 3

• C an you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? £............... £............... £............... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens

1 2 3

• • • •

Contract terms • • • •

1 2 3

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet? 1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for care The information here has been developed by a group of public organisations and charities to help people make better and more informed decisions about

paying for care and to encourage people to get information and advice about the use of their money in this regard.

Personal budgets Personal budgets are an amount of money councils can allocate to help people get the support they want due to disability, frailty or vulnerability. Everyone who is eligible for funded social care will be allocated a personal budget once their needs are agreed.

There is no obligation for people to manage their budgets themselves, and different options are available to help plan and arrange suitable care for each individual. People will be able to use their budget through a cash payment, services arranged by us, or a mixture of both.

Direct payments If you have been assessed as needing community care services and are capable of managing a direct payment, with assistance, if necessary, you can receive a payment and organise and buy services yourself. Direct payments can be used to arrange support designed to meet your individual needs. We will agree these needs with you and write them in your care plan. A direct payment is sometimes given so that you can arrange a short break (respite) or buy any equipment that you need to stay independent. They can also be used to pay for help with:

own home. We take into account what it would cost if we provided the services instead. Unless you are a carer, you will usually have to pay a contribution to the cost of your services. If you are interested in learning more about having a direct payment or wish to access support with an existing direct payment, we have commissioned the Wiltshire Centre for Independent Living to provide this service. They can be contacted on 01380 725400. You can also contact our customer advisers on 0300 456 0111.

• p ersonal tasks such as getting up, washing, dressing, going to bed etc; and • p ractical tasks such as food preparation, cooking, shopping and other related tasks to help you to live in your own home. You can choose to buy care from an agency or employ your own personal assistant. If you are a carer, you can get a direct payment to pay for support or services which will help you to carry on caring, although you cannot use the payment to support the person you care for. Direct payments cannot be used for: • health services; • p ermanent care in a care home or care home with nursing; or • s ervices which are managed by us – such as our inhouse home care service. The amount of money you receive depends on the level of your needs and the support you require to live in your

Visit www.carechoices.co.uk for further assistance with your search for care

Personal finances One in four of us may need long-term care or support, but few of us like to think about it until it happens. Care can involve help in your own home as well as care homes or care homes with nursing. If you, or a member of your family, need care and support now or in the future there are a number of important things you need to consider. The following is intended to help you get information and advice in relation to your personal finances and how to pay for care if you: • are planning for retirement; • are an older person considering getting help with care

and support for yourself; • have a need to fund care immediately; • are a family member, a carer or have Power of Attorney (PoA) or deputyship of somebody needing to fund their care; • have a child with disabilities and want to ensure they have financial security after you die; or • are disabled and want to plan your financial future to make the best use of compensation payments, or if you think your ability to work and support yourself financially may lessen over time.

Seeking financial advice and help There are three main ways of paying for advice. • F ees – by paying the adviser a fee, either at an hourly rate or a set fee. • C ommission – by paying indirectly through commission, which is deducted by the product provider from the product(s) you invest in. As well as the initial commission charged when the product is taken out, there may be annual commissions, known as ‘trail commissions’. • F ees and commission – by paying a combination of fees and commission.

Later life advisers Advisers specialise in the financial needs of older people. Those advisers who have taken steps to become independently accredited can offer added reassurance that they offer the practical help and guidance needed to make the right decisions at the right time. The later life adviser accreditation scheme has been developed by the standard-setting body, the Financial Services Skills Council (FSSC) in collaboration with the specialist financial services consultancy.

Not all advisers offer all three payment options. Make sure the adviser offers the payment option that you want. Ask the adviser to explain what you’re paying for, how much it will cost and how you will pay for it. If you want to pay by commission, ask your adviser how this will be calculated and whether this has any effect on the advice you will be given. Make sure you understand and are comfortable with the payment arrangements before proceeding. If you’re getting investment advice, ask your adviser if the costs include a review of your investments from time to time or if you must pay for that service separately. You can access both general information about paying for care and information about accredited financial advisers in your area through the Society of Later Life Advisers (SOLLA): www.societyoflaterlifeadvisers.co.uk. The MoneymadeclearTM service also gives information about finding independent financial advisers. We have identified two such companies accredited by SOLLA to provide these services to the people of Wiltshire. These are:

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Seeking financial advice and help continued Ashcourt Rowan 2 Queen Square, Bath BA1 2HD Telephone: 01225 475359 Email: wilts@ashcourtrowan.co.uk Web: www.ashcourtrowan.com/financial-planning Local specialist based in Bath Eldercare Group Ltd Suite 4, Titmore Court, Titmore Green, Little Wymondley, Hertfordshire SG4 7JT Branch Office: Dursley, Glos. Tel: 0800 082 1155 Email: advice@eldercaregroup.co.uk Web: http://eldercaregroup.co.uk There are other companies that also offer this service, but it is important to ensure they are accredited by the Society of Later Life Advisers. Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding the type of services that might suit you, and also whether we might contribute to the costs. If you don’t, you may make poor decisions about either the care you organise, about how you pay for it, or both. If you need ‘nursing care’ you may be entitled to funding from the NHS for all or part of the cost; you should ask us, your hospital or GP whether you would be entitled to this. There are different ways to pay for long-term care. If you need care and support immediately or in the near future, first check with us about any support we give. We assess your care needs and those of your carers. If your circumstances meet the conditions for support and you wish us to pay towards the cost of services, we will then assess your income and capital such as savings. If your

capital and income are below certain levels (locally set if you continue living in your own home, but nationally set if you decide to move into residential care) then we will pay some or all of your long-term care costs. We will also be able to help you with information about the choices you have for meeting your care needs and how to arrange care. Many people wrongly assume that they will need residential care, whereas there may be options available to stay at home. We, your GP or other NHS services can also offer some people help to try to regain their ability to manage more independently through the use of equipment or adaptations to your home, or through programmes of rehabilitation. You should ask about this. Also check what benefits you are entitled to. Not all benefits are means tested and you may qualify for Disability Living Allowance (DLA) if you are under 65 or Attendance Allowance (AA) if you are over 65. AA/DLA (care component) cannot normally be paid if we are funding your care in a care home, or the NHS is. If you don’t qualify for financial help from us, you will normally have to pay the cost of care out of your own income and savings. If you move into residential care, the value of your home, if you own one, will be taken into account and if you seek a loan from us a charge may be placed against the property pending its sale, although this doesn’t necessarily have to take place immediately if you don’t wish it. It is important to make sure you find out as much as possible before making care funding decisions. For further information, please contact our customer advisers on 0300 456 0111.

Stockton

Visit www.carechoices.co.uk for further assistance with your search for care

How Wiltshire Council can help Regardless of your financial situation, our staff are happy to offer you an assessment, and information and advice about your care options, including moving into a care home or care home with nursing. If you have capital or savings of more than £23,250 you will have to pay for any care services you require, but you are still entitled to discuss your needs with someone at Wiltshire Council who is trained to advise you. For further information about options please look on our website for ‘Your Financial Contribution towards Your Social Care’. If you have capital or savings of less than £23,250 you may be entitled to funding from us. A financial assessment will be undertaken to determine what we consider you can afford to pay towards your care. If you need to move into a care home, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard If your former home is included in your financial assessment, but your other capital/savings is less than £23,250, and your income is not enough to meet your care home fees, we may assist with the cost during the first twelve weeks of permanent care if we agree that care is needed.

This benefit will not be paid if your care home is funded by us, but can be if the financial help provided by us is a ‘loan’ pending the sale of a property. Running out of money If your capital/savings are likely to reduce to £23,250, you must let us know at least two months in advance as we will step in to help with your care fees. We must conduct an assessment of your situation and will normally make a contribution towards your care costs. If the home you have chosen charges more than we consider is appropriate, you will need to find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home, although before this happens we will undertake a risk assessment to confirm that you are fit enough to move. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. Citizens Advice or Age UK can advise you further.

Deferred payment agreements After the 12-week property disregard period, any financial help from us will be in the form of a loan and a charge will be placed against the value of your home and recovered once your house has been sold. However, we may limit how much we will pay and it may affect your entitlement to pension credit or income support if your property is not seen to be on the market, as it will be treated as capital by the Department of Work and Pensions (DWP). Attendance Allowance/Disability Living Allowance (care component) These are a non-means tested, non-taxable benefits from the Department of Work and Pensions paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day and night. Everyone in these circumstances can, and should, claim this benefit.

Lacock Abbey

Other sources of information and advice Besides ourselves, you can get hold of information and advice from the following organisation: Age UK provides independent information and advice

on finding and paying for care – ring Age UK Advice on 0800 169 65 65 or visit www.ageuk.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Essential information Keeping people safe Wiltshire Council and its partner agencies expect health and social care services to work in a way that respects people’s dignity, independence, choice and safety and to have a zero tolerance of abuse. The council and its partner agencies recognise that people can be abused physically, psychologically, financially, sexually, be discriminated against or neglected. This abuse can take place where a person lives, within a care home or day service, in hospital, in custodial situations, in a place where support services are being provided, or in a public place. It can be carried out by partners, relatives, friends, volunteers or someone employed to provide a health, housing or social care service. All organisations providing health, housing and social care services in Wiltshire should follow the Policy and Procedures for Safeguarding Vulnerable Adults in Swindon and Wiltshire (2007) and report any allegations or suspicions that a vulnerable person is being abused. Your concern will always be taken seriously. If you would like more information about the abuse of vulnerable people please contact our customer service advisers and ask them to send you a free copy of

‘Keeping People Safe in Wiltshire’. If you have any concerns about a vulnerable person being harmed or neglected you should contact our customer service advisers: Tel: 0300 456 0111 Text phone: 01225 712501 Fax: 01225 713355 Email: customeradvisors@wiltshire.gov.uk

There is also information about forms of abuse on the Wiltshire Council’s website: www.wiltshire.gov.uk Disclosure and Barring Service (DBS) The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). For more information please see the DBS website: www.gov.uk/government/organisations/disclosureand-barring-service

Complaints, compliments and feedback If you receive care at home or in a care home you should feel able to complain about any aspect of your life there which affects your happiness or comfort. This might be anything from the way you are treated by the staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided and compliment staff when things go well. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive. Care homes are required under government regulations to have a simple and easy to use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving in a residential home, it makes sense to speak to the manager of the home about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you

should initially contact the registered owners of the home. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact the Care Quality Commission: Phone: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk If we have arranged and funded a place for you in a care home, another option is to complain to your social worker/care manager or our customer complaints team. Wiltshire Council County Hall, Trowbridge, Wiltshire BA14 8LE Tel: 0300 456 0111 Email: customeradvisors@wiltshire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Complaints, compliments and feedback continued Complaints about care that you pay for yourself You are able to ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself.

The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Phone: 0300 061 0614 or 0845 602 1983.

Out of county care Did you know you can choose a care home outside your home county? You may want to be closer to friends and family members, or you may want to relocate to another part of the country. If your care home place is state-funded, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or

they may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision. If you’re self-funded, you obviously have freedom of choice.

For information on care provision in other regions, contact this Directory’s independent helpline on freephone 0800 389 2077 with details of your requirements.

This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you, providing details of all home care providers, care homes or care homes with nursing that meet your criteria with supplementary information about choosing and funding care. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney (PoA). Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPoA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPoA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may

be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPoA. The Court procedure is presently very slow and the fees are quite expensive so preparing an LPoA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment, but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How solicitors can help continued out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed ‘Gift’ out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHSfunded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises

in this area of the law. The Citizen’s Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

Healthwatch Wiltshire so that the lay perspective is properly represented.

The consumer champion for health and social care ‘Your voice is our voice!’ Healthwatch Wiltshire is an independent organisation which has an important role in assessing the quality of health and social care services today and influencing the design of services for tomorrow. Healthwatch Wiltshire wants to make sure that the people who use these services have a say in how they are shaped and that their overall views and experiences are heard and taken seriously. What does Healthwatch Wiltshire do? • Represents the local community, giving a stronger voice to influence and challenge how health and social care services are provided in Wiltshire. • Provides and promotes effective information about health and social care services so people can make choices. • Promotes, monitors and inspects the quality of publicly funded health and social care services. For example, we have the legal powers to ‘enter and view’ Care homes, GP and dental practices, listening to the views and experiences of service users, patients and unpaid carers. We involve specially trained volunteers in this process

• W ith the help of our volunteers, we reach out and engage with people across what is a large rural county made up of diverse communities. Helping us to tell the ‘Wiltshire story’. Chris Graves, Chair of Healthwatch Wiltshire says: ‘Healthwatch Wiltshire is committed to making EVERY voice count, so we need you - children, young people and adults - to join us in the challenge of making a health and social care system that meets our needs. With a seat on the Health and Wellbeing Board, and the Wiltshire Clinical Commissioning Group, Healthwatch Wiltshire is at the heart of local health and social care provision.’

For more information, please contact Healthwatch Wiltshire Kingsbury House, Kingsbury Square, Melksham, Wiltshire SN12 6HL Tel: 01225 434218 Email: info@healthwatchwiltshire.co.uk Online: www.healthwatchwiltshire.co.uk Twitter: @HWWiltshire Facebook: www.facebook.com/healthwatchwiltshire

Healthwatch Wiltshire CIC is a community interest company limited by guarantee and registered in England and Wales with company number 08464602. The registered office is at Kingsbury House, Kingsbury Square, Melksham SN12 6HL.

Visit www.carechoices.co.uk for further assistance with your search for care

Care Associations in Wiltshire The Wiltshire Care Association The Wiltshire Care Association (WCA) was formed in 1984 by care home owners who were determined to set and maintain standards of care and accommodation in their homes, well above the standards set by legislation in force at that time. Its memberships are now drawn from all sectors that provide all levels of care mainly for elderly persons from Wiltshire and other counties. WCA gives active support to its membership, advising them on statutory matters such as government regulations, the Disclosure and Barring Service (DBS) checks and assisting in staff training and other activities to promote the provision of quality services. Association members through their elected committee nominees liaise, meet and discuss care related matters with the Care Quality Commission, Wiltshire Council Officers, Local Authority Officers, Clinical Commissioning Group Officers, Vulnerable Adults Units and other caring agencies within the county, talking to them about their first-hand experience of the frailties of some procedures and legislative

interpretations. Committee members regularly sit on committees and meetings that plan, monitor, contract and pay for care. WCA is affiliated to the National Care Association which enables members to have their opinions and experiences discussed and brought to the notice of central governmental agencies and committees and also keeps all members fully up-to-date on a wide variety of care topics through the six-weekly newsletters. The last few years have brought an incredible amount of changes to our routines, legislation, training requirements, standards, trading conditions and administration of our homes. Undoubtedly, there are more changes on the horizon. Membership keeps members informed, up-to-date and prepared for the changes ahead. Within the care homes and care homes with nursing listings, members are indicated as WCA. For membership application and an information pack please contact Leslie Williams (Chair) on 01249 653838.

The Registered Nursing Home Association The Registered Nursing Home Association (RNHA), established in 1968, is the authoritative voice of nursing homes throughout the United Kingdom. The fundamental aims of care homes that belong to the Wiltshire branch of the association are: • t o ensure that the client comes first in the provision of high quality nursing care designed to meet individual needs; • t o ensure that the client is always treated in a dignified manner which respects the individual’s right to make decisions regarding their care; • b y constant endeavour, to review and improve professional standards in order to provide a high quality of life for vulnerable people; • t o ensure that the professional status of care homes is further developed; and

• to develop a forum that encourages the exchange of expertise and practical experience in order to secure high professional standards. Care homes are subject to statutory inspection by the Care Quality Commission. All members must, in addition to this, fulfil the stringent criteria of the Registered Nursing Home Association. By fulfilling the exacting standards of the CQC and the RNHA, the public can be assured that members achieve the highest quality of care. Members are denoted by RNHA. For further information or advice, please contact: Matthew Airey, Managing Director Wessex Care Ltd Tel: 01722 336933 Email: matthew@wessexcare.com Wiltshire and Swindon Regional Chair and National Director, Registered Nursing Home Association.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Wiltshire Care Partnership Working for care homes across Wiltshire. The Wiltshire Care Partnership (WCP) is a member-led organisation whose role is to represent and support independent providers of residential and nursing care for older people in Wiltshire, working alongside commissioners to achieve the provision of high quality, safe services. WCP provides a valuable channel of communication, facilitating the exchange of information and ideas and the sharing of best practice amongst members. WCP acts as a voice for care providers and makes sure that their skills and expertise are used effectively to achieve the best outcomes for older people. Membership of WCP is open to all independent sector registered providers of residential and nursing care for older people. Following the first AGM in September 2013, 50% of all homes in Wiltshire have joined WCP for the year 2013-14. Key benefits of membership include: • Monthly e-bulletin with key local, national and members’ news, information, and links to events, training and publications. • Quarterly Forum meetings exclusively for members, focused on issues of importance to care home providers,

• • • • •

and invitations to future WCP events and conferences (free or at discount to members). Regular email updates and quarterly e-surveys to identify members’ needs and issues. Voting power to elect the WCP Board and influence the annual work programme. The opportunity to engage with and influence the agenda of commissioners and new local developments. Access to a joint working programme with commissioners focused on shared priorities. Input to the joint work programme between WCP and Wiltshire and Swindon Care Skills Partnership, to identify and respond to the specific training and development needs of local care home providers, registered managers and staff.

If you are a provider of residential or nursing care for older people in Wiltshire, please do consider joining Wiltshire Care Partnership. The stronger the membership, the better WCP can develop effective peer support, grow a collective voice and influence, and work together with commissioners to achieve the provision of high quality, safe services to older people now and in the future. To find out more about membership of WCP, please email: lesley.frazer@wiltshirecarepartnership.org.uk

The Wiltshire Domiciliary Care Providers Association

The Wiltshire Domiciliary Care Providers Association (WDCPA) was formed in 2004 to bring together registered domiciliary care providers in Wiltshire. All our member organisations, who between them cover the whole of Wiltshire, account for thousands of hours of care every week. Our members are made up of both small and large providers, all providing high quality care and support to individuals in their own homes. The introduction of direct payment means that individuals now have total choice in who provides their care and support. All WDCPA member organisations can assist in putting a plan together to make the best use of funds available. Services on offer range from a short visit of 15 minutes, to 24 hour live-in care.

To make it easier for people to find a provider, the WDCPA has created a ‘Find a Provider’ search on the website www.wdcpa.co.uk. By entering a postcode, member organisations which provide care in the area will be shown, along with contact numbers and a link to their own mini page on the WDCPA website. All members are registered with the Care Quality Commission and many are members of the United Kingdom Home Care Association. All member organisations in this Directory are denoted by WDCPA next to their listings. If you require any information about care in your home, please contact any one of the WDCPA members, who will be more than happy to discuss your requirements. If you need to contact the WDCPA directly, please email info@wdcpa.co.uk or telephone 01225 719333.

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts Advocacy Age UK • A ge UK (Salisbury District) 21 Brown Street, Salisbury SP1 2AS Tel: 01722 335425 Email: enquiries@acsd.org.uk Web: www.ageuk.org.uk/salisburydistrict • A ge UK (Wiltshire) 13 Market Place, Devizes SN10 1HT Tel: 01380 727767 Email: admin@ageukwiltshire.org.uk Web: www.ageuk.org.uk/wiltshire Salisbury Independent Self Advocacy Group c/o Chamber of Commerce 7 Scots Lane, Salisbury SP1 3TR Tel: 01722 413213 Email: sisagoffice@googlemail.com Web: www.southwiltsmencap.org.uk/SWM2/SISAG.html SWAN Advocacy Network Independent Advocacy and Independent Mental Capacity Advocacy 26 Milford Street, Salisbury SP1 2AP Tel: 01722 341851 Email: mail@swanadvocacy.org.uk Web: www.swanadvocacy.org.uk Wiltshire People First Independent Living Centre Semington, Wiltshire BA13 6JQ Tel: 01380 871900 Email: admin@wiltshirepeople1st.org.uk Web: www.wiltshirepeoplefirst.org Support for people with dementia and their carers Alzheimer’s Society (North Wiltshire) Unit 2, The Works, The Butts, Chippenham SN15 3JT Tel: 01249 443469 Email: nwilts@alzheimers.org.uk Web: www.alzheimerswiltshire.org.uk Alzheimer’s Society (South Wiltshire) 29a Brown Street, Salisbury SP1 2AS Tel: 01722 326236 Email: salisbury@alzheimers.org.uk Web: www.alzheimerswiltshire.org.uk

Alzheimer’s Support (East Wiltshire) 5 Sidmouth Street, Devizes, SN10 1LD Tel: 01380 739055 Email: sallyh@alzheimerswiltshire.org.uk Web: www.alzheimerswiltshire.org.uk Alzheimer’s Support (West Wiltshire) Park House, 1 Park Road, Trowbridge BA14 8AQ Tel: 01225 776481 Email: office@alzheimerswiltshire.org.uk Web: www.alzheimerswiltshire.org.uk Carers’ support Carers’ Support Wiltshire Independent Living Centre, St George’s Road, Semington BA14 6JQ Freephone: 0800 181 4118 Tel: 01380 871690 Fax: 01380 871758 Web: www.carersinwiltshire.co.uk Citizens Advice Wiltshire Wiltshire Citizens Advice has 13 outreach offices across the county. The main offices are in Trowbridge, Devizes, Chippenham, and Salisbury. Call: 0844 375 2775 (from a landline) or: 0300 456 8375 (from a mobile). Web: www.cabwiltshire.org.uk • Chippenham office 3 Avon Reach, Monkton Hill, Chippenham SN15 1EE Tel: 0844 375 2775 • Devizes office New Park Street, Devizes, Wiltshire SN10 1DY Tel: 01380 722242 • Salisbury office 18 College Street, Salisbury, Wiltshire SP1 3AL Tel: 0844 375 2775 •T rowbridge office 1 Mill Street, Trowbridge, Wiltshire BA14 8BE Tel: 0844 375 2775 Equality and inclusion Equal Chances Better Lives DEVELOP Enhancing Community Support 3-4 New Road, Chippenham SN15 1EJ Tel: 0845 872 5641 Email: enquiries@ecbl.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued Wiltshire Racial Equality Council Bridge House, Stallard Street, Trowbridge BA14 9AE Tel: 01225 766439 Web: http://wiltsrec.wordpress.com Patient and Liaison Services (PALS) Great Western Hospitals NHS Foundation Trust Great Western Hospital, Marlborough Road, Swindon SN3 6BB Tel: 01793 604031 (24 hour confidential answerphone available) Email: pals.team@gwh.nhs.uk Web: www.gwh.nhs.uk RUH Bath NHS Trust Combe Park, Bath BA1 3NG Tel: 01225 825656 Email: pals@ruh.nhs.uk Web: www.ruh.nhs.uk Salisbury NHS Foundation Trust Salisbury District Hospital, Salisbury, Wiltshire SP2 8BJ Tel: 01722 336262 Ext 2960 Email: pals.service@salisbury.nhs.uk Web: www.salisbury.nhs.uk Support for people with disabilities Wiltshire Centre for Independent Living Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB Tel: 01380 725400 Email: info@wiltshirecil.org.uk Web: www.wiltshirecil.org.uk Support for older and vulnerable people Good Neighbours Scheme Community First, Wyndhams, St Joseph’s Place, Devizes SN10 1DD Tel: 01380 732828 Email: wgn@communityfirst.org.uk Web: www.wiltsgn.org.uk The Link Project Community First, Wyndhams, St Joseph’s Place, Devizes SN10 1DD Tel: 01380 722241 Email: hlines@communityfirst.org.uk Web: www.wiltslink.org.uk Support for people with mental health issues Avon and Wiltshire Partnership PALS Avon and Wiltshire Partnership NHS Trust, Jenner House, Langley Park, Chippenham SN15 1GG Tel: 01249 468261 Freephone: 0800 073 1773 Email: pals@awp.nhs.uk Web: www.awp.nhs.uk

Time to change 15-19 Broadway, London E15 4BQ Tel: 020 8215 2356 Email: info@time-to-change.org.uk Web: www.time-to-change.org.uk Wiltshire Information and Advice Service in partnership with Alabaré Office C, Unit 1A, Bath Road Business Centre, Devizes SN10 1XA Tel: 01380 738602 Email: include@alabare.co.uk Web: www.alabareinclude.com Wiltshire MIND 107 Newtown, Trowbridge BA14 0BB Tel: 01225 775770 Email: info@wiltshiremind.co.uk Web: www.wiltshiremind.co.uk User-led organisations Wiltshire & Swindon Users’ Network Independent Living Centre, St George’s Road, Semington BA14 6JQ Tel: 01380 871800 Email: assistant.wsun@btconnect.com Web: http://wsun.co.uk Wiltshire Centre for Independent Living Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB Tel: 01380 725400 Email: info@wiltshirecil.org.uk Web: www.wiltshirecil.org.uk Wiltshire People First Independent Living Centre, St George’s Road, Semington BA14 6JQ Tel: 01380 871900 Email: admin@wiltshirepeople1st.org.uk Web: www.wiltshirepeoplefirst.org Volunteering Volunteer Centre Wiltshire DEVELOP Enhancing Community Support 3-4 New Road, Chippenham SN15 1EJ Tel: 01249 654089 Email: enquiries@developecs.org.uk Web: www.volunteercentrewiltshire.org.uk Wessex Community Action Greencroft House, 42-46 Salt Lane, Salisbury SP1 1EG Tel: 01722 421747 Email: info@wessexcommunityaction.org.uk Web: www.wessexcommunityaction.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

We care. For life Choosing a care home for your loved one is a big decision. But it helps if the care centre that you choose can meet a range of needs.

Brendoncare Froxfield offers quality person-centred nursing care for up to 44 residents and has an 11 bedded dedicated unit for residents with dementia. Our well trained team of nursing and care staff is skilled in managing a range of long term conditions as well as End of Life care. In addition, our Care for Life promise means that our residents will never be asked to leave due to a change in their financial situation.

Why not visit Brendoncare Froxfield and see our For Life care in action for yourself?

01488 684916

froxfield@brendoncare.org.uk www.brendoncare.org.uk Registered charity number: 326508

Marlborough Lodge 83/84 London Road, Marlborough Wiltshire SN8 2AN / Phone: 01672 512288

Marlborough Lodge is a small family run care home, specialising in dementia care, for up to 18 older people. There is a very homely atmosphere and residents are well supported by a high level of experienced and well trained staff. It is situated in a residential area, with views of Savernake forest, close to a bus stop and local shop. The sheltered patio and garden are ideal for enjoying fresh air and sunshine; and there is a car park at the rear of the property.

Caring for you in Wiltshire Four Seasons Health Care provides a range of high quality residential, nursing and dementia care services for clients looking for either long stay and short stay respite care options. Our highly trained care teams are there to ensure all your social and medical needs are met. In a Four Seasons care home, you are assured each person will be treated as an individual, with a personalised care plan designed around their specific needs, with the emphasis placed on enhancing well-being. That’s why we’re one of the leading healthcare providers.

For further information please visit www.fshc.co.uk/lp/wiltshire Or contact the Home Manager at your local home. Avonmead Care Home

Ladymead Care Home

Kingsmead Care Home

Westbury Court Care Home

11 Canal Way, Devizies, Wiltshire SN10 2UB T: 01380 729188 / 728262 E: avonmead@fshc.co.uk 65 Prospect Place, Old Town, Swindon SN1 3LJ T: 01793 422 333 E: kingsmead@fshc.co.uk

Moormead Road, Wroughton, Swindon SN4 9BY T: 01793 845063 E: ladymead@fshc.co.uk 6 Station Road, Westbury, Wiltshire BA13 3JH T: 01373 825002 E: westbury.court@fshc.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Wiltshire

Baydon Woodsend

Broad Hinton Berwick Bassett

Ogbourne St Andrew

Avebury

FROXFIELD ■

A346

Bishops Cannings Roundway Coate

Alton Priors

■ DEVIZES

Seend

Wilcot

■ WEDHAMPTON Urchfont

South p57

Rushall

■ MARKET LAVINGTON

Erlestoke

Oare

Easton Royal

Great Bedwyn

Burbage

Tidcombe

Manningford Bruce

■

Everleigh East Chisenbury COLLINGBOURNE

Fittleton

DUCIS Ludgershall

Enford

Netheravon

Fosbury

Collingbourne Kingston

■ UPAVON

West Lavington

Shalbourne

■ WEST GRAFTON

■ PEWSEY

Milton Libourne

Potterne Worton

Chilton Foliat

■ MARLBOROUGH

Bromham

East p47 West p63

Ramsbury

BECKHAMPTON

Rowde

Mildenhall

■

North p51

■

ALDBOURNE

TIDWORTH ■

East Wiltshire care homes ADDINGTON CLOSE, 12, ORDINARY LIFE PROJECT ASSOCIATION Devizes, Wiltshire SN10 5BE Tel: 01380 720001 OP D PD LDA MH SI YA ANZAC HOUSE (OSJCT) WCP Moonrakers, London Road, Devizes, Wiltshire SN10 2DY Tel: 0800 988 8133 Advert page 48 BARTLETT HOUSE (OSJCT) WCP Old Common Road, Ludgershall, Andover, Hampshire SP11 9SA Tel: 0800 988 8133 Advert page 48

OP D MH

OP D LDA

BRADBURY MANOR Nursteed Road, Devizes, Wiltshire SN10 3AF Tel: 01380 732620

PD LDA

CALLISTO 35a Wilcot Road, Pewsey, Wiltshire SN9 5EJ Tel: 01672 514339

LDA MH

CASHEL COTTAGE 39 Raffin Lane, Pewsey, Wiltshire SN9 5HJ Tel: 01672 562002 COOMBE END COURT (OSJCT) WCP London Road, Marlborough, Wiltshire SN8 2AP Tel: 0800 988 8133 Advert page 48

LDA

OP D

CRESCENT, THE 10, INNOVATIONS WILTSHIRE LTD Pewsey, Wiltshire SN9 5DP Tel: 01672 562266 OP LDA MH YA DAUNTSEY HOUSE 9 Church Street, West Lavington, Devizes, Wiltshire SN10 4LB Tel: 01380 812340

OP D

DRAMSDON Rivar Road, Shalbourne, Marlborough, Wiltshire SN8 3QE Tel: 01672 870565

LDA YA

ELCOT CLOSE, 5, WHITE HORSE CARE TRUST Marlborough, Wiltshire SN8 2BB Tel: 01793 846000 Advert page 48 LDA YA FORESTVIEW 60 Cherry Orchard, Marlborough, Wiltshire SN8 4AS Tel: 01672 512464

OP PD LDA YA

HAVEN, THE High Street, Littleton Panell, Devizes, Wiltshire SN10 4ES Tel: 01380 812304 HEADS MEADOW 41 Ball Road, Pewsey, Wiltshire SN9 5BL Tel: 01672 562022

OP D

LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care

East Wiltshire care homes continued HIGHFIELD RESIDENTIAL HOME The Common, Marlborough, Wiltshire SN8 1DL Tel: 01672 512671

KEEPENCE HOMES 19 Wilcot Road, Pewsey, Wiltshire SN9 5EH Tel: 01672 562746 MARLBOROUGH LODGE WCA WCP 83/84 London Road, Marlborough, Wiltshire SN8 2AN Tel: 01672 512288 Advert page 46

MAYFIELD RESIDENTIAL HOME 99 Nursteed Road, Devizes, Wiltshire SN10 3DU Tel: 01380 723720

OP D

LDA

MERLIN’S BARROW 10 George Lane, Marlborough, Wiltshire SN8 4BT Tel: 01672 515747

LDA

OP D

OLD DAIRY, THE 11 High Street, West Lavington, Wiltshire SN10 4HQ Tel: 01380 813988

LDA

“Mum loves her new home” • High quality care for older people • Homes across Wiltshire • A charity that focuses on people not profits

• Delicious home cooking • Highly trained staff • Putting people at the centre of all we do

Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.

OSJ_Care Choice Wiltshire Advert_185x533_v1.indd 1

WHITE HORSE CARE TRUST

CQC “It has been a pleasure getting to know you and your staff ” Call

01793 846000 www.whct.co.uk ema il: staff@ w hc t . co.uk

19/11/2013 10:28

Residential, nursing care, respite and community services for people with learning disabilities in Swindon and across Wiltshire. Person centred services Preferred Provider

Supported by a fully qualified workforce Outreach services

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too. Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Wiltshire care homes continued RENWICK Dragon Lane, Manningford, Pewsey, Wiltshire SN9 5JE Tel: 01672 562022

LDA

ROSELAND AVENUE, 9, CORNERSTONES (UK) LTD Devizes, Wiltshire SN10 3AR LDA Tel: 01380 728507 ROWDE Furlong Close, Rowde, Devizes, Wiltshire SN10 2TQ D LDA SI Tel: 01380 725455 RUSHALL ROAD, 6 North Newnton, Pewsey, Wiltshire SN9 6JY Tel: 01672 562022

LDA

SAMARIE Dunkirk Hill, Devizes, Wiltshire SN10 2BD Tel: 01380 739064

LDA

SARSEN HOUSE West Overton, Marlborough, Wiltshire SN8 4ER Tel: 01672 861139

LDA

SHALOM 1 Pen Close, Manor Lane, Baydon, Marlborough, Wiltshire SN8 2JD Tel: 01672 541351

LDA YA

SOUTHFIELD (OSJCT) WCP Victoria Road, Devizes, Wiltshire SN10 1EY Tel: 0800 988 8133 Advert page 48 OP D PD LDA MH YA

STRATTON ROAD, 1 Pewsey, Wiltshire SN9 5DY Tel: 01672 563429

LDA MH

STRATTON ROAD, 20, INNOVATIONS WILTSHIRE LTD Pewsey, Wiltshire SN9 5DY Tel: 01672 564957

LDA

STRATTON ROAD, 27, INNOVATIONS WILTSHIRE LTD Pewsey, Wiltshire SN9 5DY Tel: 01672 562691

LDA

TULLYBOY 2 Inlands Close, Pewsey, Wiltshire SN9 5HD Tel: 01672 562124

LDA

WEST FARM HOUSE WCP Sunton, Collingbourne Ducis, Marlborough, Wiltshire SN8 3DZ Tel: 01264 850224 WHISTLEY DENE Whistley Road, Potterne, Devizes SN10 5TD Tel: 01380 721913 WILCOT ROAD, 92, WHITE HORSE CARE TRUST Pewsey, Wiltshire SN9 5NL Tel: 01793 846000 Advert page 48

LDA SI YA

LDA YA

East Wiltshire care homes with nursing ALDBOURNE NURSING HOME South Street, Aldbourne, Marlborough, Wiltshire SN8 2DW Tel: 01672 540919 AVONMEAD CARE HOME 11 Canal Way, Devizes, Wiltshire SN10 2UB Tel: 01380 729188 Advert page 46 BRENDONCARE FROXFIELD Littlecote Road, Froxfield, Nr Marlborough, Wiltshire SN8 3JY Tel: 01488 684916 Advert page 46

HOLLY LODGE, WHITE HORSE CARE TRUST Old Hospital Road, Pewsey, Wiltshire SN9 5HY Tel: 01793 846000 Advert page 48 OP D PD LDA YA OP D

OP PD YA

OP D

MARKET LAVINGTON NURSING & RESIDENTIAL CENTRE WCP 39 High Street, Market Lavington, Devizes, Wiltshire SN10 4AG Tel: 01380 812282 OP D PD LDA MH SI YA MERLIN COURT WCP The Common, Marlborough, Wiltshire SN8 1JR Tel: 01672 512454

OP D YA

Visit www.carechoices.co.uk for further assistance with your search for care

Registered Charity No 1060478

Residential Care Home for the Older Person Rooms with En Suite facilities Specialist Dementia Care Unit

Lansdowne Crescent East, Derry Hill, Calne, Wiltshire SN11 9NT

Fees start at £574 per week Caring, Professional Staff and a lively environment

Tel: 01249 815555 Fax: 01249 818928

Visitors always welcome

For further details, please contact the Manager at the above address

www.greensleeves.org.uk/kingston

award winning caring homes

Introducing Caring Homes in north wiltshire

FERFOOT

MIRANDA HOUSE*

Caring Homes is an independently owned multi-award winning care home group with 57 quality care homes located throughout the United Kingdom. Our care homes offer: • • • • •

Gracious Accommodation En Suite Bedrooms Engaging Activities & Hobbies Home Cooked Food (Appetito)* Hairdressing & Chiropody

• • • • •

Residential & Nursing Care Specialist Dementia Care* Personalised Care Plans Caring, Friendly & Professional Caring For Complex Needs

FERFOOT

Chippenham SN14 6HH

Call 0808 137 1470

MIRANDA HOUSE*

Royal Wootton Bassett SN4 7AH

Call 0808 137 1476

www.caringhomes.org

Aw a r d w i n n i n g l u x u r y l i v i n g i n W i l t s h i r e e Cedars Care Home

Cepen Lodge Care Home

The Cedars Care Home is located mid-way between Salisbury and Southampton in the peaceful village of Landford. We offer residential, nursing and dementia care for the elderly. The Cedars Care Home benefits from the beautiful rural setting of the New Forest National Park.

Cepen Lodge Care Home in Chippenham provides outstanding dementia, residential and respite care to the elderly of the north Wiltshire area. Our warm, bright and airy home is the perfect environment to foster a thriving community of care that supports the highest possible standards of living for our residents.

The Cedars Care Home

01794 399040

North Common Lane, Landford, Salisbury, Wiltshire SP5 2EJ

Cepen Lodge Care Home

01249 707280

West Cepen Way, Chippenham, Wiltshire SN14 6UZ

www.averyhealthcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Wiltshire

Latton

Oaksey

■ ASHTON

Crudwell

■ CRICKLADE

KEYNES

A429 Minety Easton Grey

North p51

Charlton

■ MALMESBURY Lea

■ SHERSTON

Cleverton

■ LUCKINGTON

West p63

North Wraxhall Ford

South p57

Colerne

■ LYNEHAM

Sutton Benger

■ CHIPPENHAM

Gastard

A350

Thornhill

Compton Bassett

■ CALNE

Derry Hill Lacock

Goatacre

Spirithill

■ CORSHAM Box

WOOTON BASSETT

Bradenstoke

Biddlestone

Hook

■

■ DRAYCOT CERNE Kington St Michael Yatton Keynell

Castle Combe

BRINKWORTH

Dauntsey

■ BURTON Nettleton

■

Lydiard Millicent

■

Rodbourne

Hullavington

East p47

PURTON Braydon

Sandy Lane

Stockley Heddington

North Wiltshire care homes ARUNDEL CLOSE, 1, UNITED RESPONSE Chippenham, Wiltshire SN14 0PR Tel: 01249 651112

LDA

BALLARDS ASH Brinkworth Road, Wootton Bassett, Wiltshire SN4 8DS Tel: 01793 840807

LDA

BOUNDARY ROAD, 18 Chippenham, Wiltshire SN15 3NN OP D PD LDA MH SI YA Tel: 01249 656255 BROCKLEAZE, 27, UNITED RESPONSE Neston, Corsham, Wiltshire SN13 9TJ Tel: 01225 811902

LDA

COCKLEBURY FARMHOUSE Cocklebury Lane, Off Darcy Close, Chippenham, Wiltshire SN15 3QW LDA YA Tel: 01249 658670 DERRIADS 70 Derriads Lane, Chippenham, Wiltshire SN14 0QL Tel: 01249 652814

PD LDA YA

FAIRWAYS RETIREMENT VILLAGE, THE Malmesbury Road, Chippenham, Wiltshire SN15 5LJ OP D PD MH SI Tel: 01249 461239

OP D MH

FERFOOT CARE HOME WCP Old and New House, Old Hardenhuish Lane, Chippenham, Wiltshire SN14 6HH OP D Tel: 0808 137 1470 Advert page 50

CEPEN LODGE West Cepen Way, Chippenham, Wiltshire SN14 6UZ OP D PD Tel: 01249 707280 Advert page 50

GABLES, THE WCA Oak Lodge Close, Chippenham, Wiltshire SN15 1NG OP PD LDA MH YA Tel: 01249 658498

CLAREMONT RESIDENTIAL HOME WCA WCP The Linleys, Gastard Road, Corsham, Wiltshire SN13 9PD Tel: 01249 713084

GLANMOR Bath Road, Chippenham, Wiltshire SN15 2AD Tel: 01249 651336

CEDARS, THE (OSJCT) WCP High Street, Purton, Wiltshire SN5 4AF Tel: 0800 988 8133 Advert page 48

Visit www.carechoices.co.uk for further assistance with your search for care

Fairfax House and Inwood House Salisbury Christian Care Homes for the Elderly

Our homes are unique residential care homes, each with its own charming character. Surrounded by landscaped gardens, both homes are registered for 20 residents receiving 24-hour care and are ½ mile from the city centre of Salisbury. We cater for all types of elderly care and specialise in dementia care.

We have a team of well trained, engaging staff who care on an individual basis for each resident. We enjoy outings, good home-cooked food, fun and laughter.

“

It’s very well run. They don’t cut any corners. Everything is so easy here, there’s nothing to worry about. Resident at Fairfax House You can do exactly as you please, when you please. You are your own person here, your own unit. They are here to help but you make the decisions. Residents at Inwood House

”

Inwood House, 10 Bellamy Lane, Salisbury SP1 2SP

Fairfax House, 85 Castle Road, Salisbury SP1 3RW

01722 331 980

01722 332 846

North Wiltshire care homes continued GOLDENLEY CARE HOME WCA Forest Lane, Chippenham, Wiltshire SN15 3QU Tel: 01249 443501

GREENWAY PARK, 13 Chippenham, Wiltshire SN15 1QG Tel: 01249 443965

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HILL HOUSE RESIDENTIAL HOME Little Somerford, Chippenham, Wiltshire SN15 5BH Tel: 01666 822363 Advert page 3 HUNGERFORD HOUSE (OSJCT) WCP Beechfield Road, Corsham, Wiltshire SN13 9DR Tel: 0800 988 8133 Advert page 48

OP D MH

HUNTERS MOON Grittleton Road, Yatton Keynall, Chippenham, Wiltshire SN14 7BH OP LDA YA Tel: 01249 783111 KINGSLEY ROAD, 29–33 Chippenham, Wiltshire SN14 0BF Tel: 01249 445763 KINGSTON HOUSE WCA WCP Lansdowne Crescent East, Derry Hill, Calne, Wiltshire SN11 9NT Tel: 01249 815555 Advert page 50

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KINGTON ST MICHAEL RESIDENTIAL CARE HOME 81 Kington St Michael, Chippenham, Wiltshire SN14 6JB OP D MH Tel: 01249 750737 LAURIESTON HOUSE 78 Bristol Road, Chippenham, Wiltshire SN15 1NS Tel: 01249 444722 LEONORA HOME, PILGRIM HOMES Wood Lane, Chippenham, Wiltshire SN15 3DY Tel: 0300 303 1445 LILACS, THE 2a Lickhill Road, Calne, Wiltshire SN11 9DD Tel: 01249 821422 MALMESBURY ROAD, 79 Chippenham, Wiltshire SN15 1PX Tel: 01249 651992

MALTINGS, THE Brewers Lane, Shelbourne Road, Calne, Wiltshire SN11 8EZ Tel: 01249 815377

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MARDEN COURT (OSJCT) WCP Quarr Barton, Calne, Wiltshire SN11 0EE Tel: 0800 988 8133 Advert page 48

OP D MH

MEADOW LODGE Sadlers Mead, Monkton Park, Chippenham, Wiltshire SN15 3PE Tel: 01249 656136

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MOSSMEAD, 15, ORDINARY LIFE PROJECT ASSOCIATION Chippenham, Wiltshire SN14 0TN OP D PD LDA MH SI YA Tel: 01249 461587 OAKLANDS, 74, UNITED RESPONSE Chippenham, Wiltshire SN15 1RQ Tel: 01249 654293

LDA

OLD VICARAGE, THE WCA WCP 54 St Mary Street, Chippenham, Wiltshire SN15 3JW Tel: 01249 653838 Advert inside front cover

ORCHARDS RESIDENTIAL HOME, THE 1 Perrys Lane, Wroughton, Swindon, Wiltshire SN4 9AX OP D MH Tel: 01793 812242 PAVENHILL, 89, WHITE HORSE CARE TRUST Purton, Wiltshire SN5 4DA OP LDA YA Tel: 01793 846000 Advert page 48

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PRIORY CARE HOME, THE WCA WCP Greenway Lane, Chippenham, Wiltshire SN15 1AA Tel: 01249 652153

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QUARRYDENE Pavenhill, Purton, Wiltshire SN5 4DA Tel: 01793 773736

LDA YA

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OP PD LDA YA

RIDGEWAY HOUSE (OSJCT) WCP The Lawns, Wootton Bassett, Wiltshire SN4 7AN OP D LDA Tel: 0800 988 8133 Advert page 48 SELF UNLIMITED – HORSEBROOK, 45 Calne, Wiltshire SN11 8HG Tel: 01249 811222

OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care

Stainsbridge House Specialist dementia and Alzheimer’s care Day Care

Respite Care

Permanent Care

If you care for someone who experiences dementia we can help. Our day care service provides a day of stimulating and meaningful activity for people with dementia whilst giving their family carers a break. Our respite service is ideal for those seeking longer breaks, perhaps a week or two, and our permanent care service provides a safe and caring environment for those who are no longer able to live in their own home. So, whatever your need, why not call us and see how we can help? *24 hour specialist care

*En-suite rooms

*Large, safe garden

Tel: (01666) 823757 101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ www.treasurehomes.co.uk Moormead Nursing home is a small, family run home providing long term and respite care in the beautiful village of Wroughton. • 21 bright and homely bedrooms • Well sort after home in Wiltshire • Dedicated 24 hour care provided by NVQ trained care staff • Delicious range of home cooked meals to suit every individuals needs • Provides high quality individualised care in a warm, friendly environment

Moormead

Nursing Home Ltd

Putting the older person’s interests first

Nursing Home Tel: 01793 814259 Office Tel/Fax: 01793 815229 E: moormead@talktalkbusiness.net www.moormead.co.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Wiltshire care homes continued SEYMOUR HOUSE (OSJCT) WCP Monkton Park, Chippenham, Wiltshire SN15 3PE Tel: 0800 988 8133 Advert page 48

OP MH

SHELDON LODGE WCA 150 Sheldon Road, Chippenham, Wiltshire SN14 0BZ OP D MH Tel: 01249 660001

TRANQUILITY CARE LTD, 26 - 28 LADYFIELD ROAD 26 Ladyfield Road, Chippenham, Wiltshire SN14 0AL Tel: 01249 443082

STAINSBRIDGE HOUSE 101 Gloucester Road, Malmesbury, Wiltshire SN16 0AJ OP D MH Tel: 01666 823757 Advert page 54

WARRINGTON LODGE WCP The Linleys, Gastard Road, Corsham, Wiltshire SN13 9PD Tel: 01249 280050

STUDLEY BETHESDA HOME Church Road, Derry Hill, Calne, Wiltshire SN11 9NN Tel: OP 01249 816666

WILLIAM STREET, 2, UNITED RESPONSE Calne, Wiltshire SN11 9BD Tel: 01249 817215

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LDA

North Wiltshire care homes with nursing ASHGROVE HOUSE NURSING HOME RNHA WCP 63 Station Road, Purton, Wiltshire SN5 4AJ OP D PD YA Tel: 01793 771449

COTE HOUSE 24 Rowden Hill, Chippenham, Wiltshire SN15 2AG Tel: 01249 653760 OP PD LDA YA

ATHELSTAN HOUSE (OSJCT) WCP Priory Way, Burton Hill, Malmesbury, Wiltshire SN16 0FB Tel: 0800 988 8133 Advert page 48

FIRS CARE HOME, THE WCA 2 Lickhill Road, Calne, Wiltshire SN11 9DD Tel: 01249 812440

OP D MH YA

AVON COURT NURSING AND RESIDENTIAL HOME WCP St Francis Avenue, Rowden Hill, Chippenham, Wiltshire SN15 2SE OP D PD MH SI Tel: 01249 660055 BASSETT HOUSE CARE HOME WCP Cloatley Crescent, Off Station Road, Wootton Bassett, Wiltshire SN4 7FJ Tel: 01793 855415 Advert inside back cover BRUNEL HOUSE RNHA The Wharf, Box, Corsham, Wiltshire SN13 8EP Tel: 01225 560100 BYBROOK HOUSE NURSING HOME Middle Hill, Box, Corsham, Wiltshire SN13 8QP Tel: 01225 743672 CARING HANDS (WILTSHIRE) Battle Lake Farm, Braydon, Swindon, Wiltshire SN5 0AA Tel: 01793 772777

OP D

GOATACRE MANOR CARE CENTRE RNHA WCP Goatacre Lane, Goatacre, Calne, Wiltshire SN11 9HY Tel: 01249 760464 OP D PD GREATHOUSE Swindon Road, Kington Langley, Chippenham, Wiltshire SN15 5NA Tel: 01249 750235

PD YA

OP D PD SI

MIRANDA HOUSE NURSING HOME WCP High Street, Wootton Bassett, Swindon, Wiltshire SN4 7AH Tel: 0808 137 1476 Advert page 50 OP D

OP D PD MH SI

SPRINGFIELD COURT CARE CENTRE RNHA 41–51 Westlecot Road, Swindon, Wiltshire SN1 4EZ Tel: 01793 522149 Advert page 4 OP D LDA MH

OP PD SI

WEST PARK ROAD, 63 Corsham, Wiltshire SN13 9LW Tel: 01249 712425 WHITE LODGE Braydon, Swindon, Wiltshire SN5 0AD Tel: 01666 718761 Advert page 62

LDA YA

OP D PD YA

Visit www.carechoices.co.uk for further assistance with your search for care

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

Care Select has been written for the relatives of someone needing care. It provides additional guidance to the Directory and will delve into the practical and emotional issues facing families and carers when the time comes to find care.

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

WHAT ARE THE CARE OPTIONS?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT? CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WE AFFORD IT? WHAT IF MUM DOESN’T AGREE?

CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE

IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL

AGREE? WHAT IF MUM DOESN’T AGREE? WHAT

OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF I MAKE THE WRONG CHOICE?

CAN WE AFFORD IT?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT?

WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF MUM DOESN’T AGREE?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

ARE THE THE CARE CARE OPTIONS? OPTIONS? WHAT ARE WHAT IF MUM DOESN’T AGREE?

WWW.CARESELECT.CO.UK

*While stocks last

South Wiltshire

Tilshead

Figheldean Durrington

■ LARKHILL

■ SHREWTON

■ AMESBURY

Winterbourne Stoke Norton Ferris Wylye Stourton

■ HINDON

■ MERE A303

■ EAST KNOYLE

Steeple ■ STAPLEFORD Langford Stoford South Newton

■ TELFONT MAGNA

Tisbury

■ LUDWELL Charlton

East p47 West p63

A350

Alvediston Donhead St Andrew

A338

Winterbourne

■ MIDDLE WINTERSLOW

■ SALISBURY Britford

Bishopstone

Broad Chalke

Donhead St Mary

North p51

Newton Tony Boscombe Great Durnford Idmiston

■ WILTON

Fovant

■ SWALLOWCLIFFE

■ BOWERCHALKE

A303

Bulford Camp

■

Nunton

HOMINGTON

Farley

Whaddon CharltonAll-Saints

WHITEPARISH

■

■ DOWNTON

Redlynch

NOMANSLAND

■

A36

South p57

South Wiltshire care homes ALBANY HOUSE The Square, Tisbury, Salisbury, Wiltshire SP3 6JP Tel: 01747 870313 ALDERBURY 40 Spiders Island, Salisbury, Wiltshire SP5 3BG Tel: 01722 710072

BRAMLEY HOUSE Castle Street, Mere, Wiltshire BA12 6JN Tel: 01747 860192 OP

PD LDA

BUCKLAND COURT (OSJCT) WCP South Mill Road, Amesbury, Salisbury, Wiltshire SP4 7HR Tel: 0800 988 8133 Advert page 48

OP D PD

OP D

AVONDALE, TURNING POINT 62 Stratford Road, Salisbury, Wiltshire SP1 3JN Tel: 01722 331312 PD LDA YA

CLAREDON HOUSE 3 Christie Miller Road, Salisbury, Wiltshire SP2 7EN Tel: 0118 958 1950 LDA MH YA

BEAMONT WAY, 32 Amesbury, Wiltshire SP4 7UA Tel: 01980 676788

CLEVELAND LODGE WCA WCP Church Lane, Figheldean, Salisbury, Wiltshire SP4 8JL Tel: 01980 670584 OP D YA

BEMERTON LODGE (OSJCT) WCP Christie Miller Road, Salisbury, Wiltshire SP2 7EN Tel: 0800 988 8133 Advert page 48 BRADBURY HOUSE The Portway, Salisbury, Wiltshire SP4 6BT Tel: 01722 349144

LDA YA

OP D

PD LDA

DALWOOD FARMHOUSE Hindin Road, Dinton, Salisbury, Wiltshire SP3 5EY Tel: 01722 717922

LDA

DENNETT’S SUPPORT 20 Woodstock Road, Salisbury, Wiltshire SP1 3TJ Tel: 0782 447 9190 LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care

Personal dignity and freedom of choice are paramount in our daily care At Ashley Grange our quality nursing and residential care includes: Full time nursing and residential care and respite care ❚ 24-hour trained nursing & experienced care staff ❚ Person-centered care, individuals’ needs assessed, encourage family participation ❚ Residents’ care supported by Private, Health Service, Mental Health Professionals, GP’s, Specialists and Consultants ❚ Occupational therapy, physiotherapy arranged ❚ Residents with physical disabilities, physical frailty, dementia / mental health issues

❚ Short-term and long-term respite care also available ❚ Nurse call system throughout ❚ Comfortable, user-friendly en-suite rooms ❚ Nourishing, varied and tasty menus ❚ Hairdressing & chiropody by appointment ❚ Activities, hobbies, entertainment & outings ❚ Open at any time for visitors ❚ Many heartfelt testimonials

For more information please contact the Matron Manager, Directors or Managing Director Matron Manager: 01725 512811 Email: matron@ashleygrange.co.uk Managing Director: Mrs De La Haye Email: Isabel.dlh@ashleygrange.co.uk Operations Director: Mr De La Haye Email: Paul.dlh@ashleygrange.co.uk

Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP

w w w. a s h l eyg ra n ge . co . u k

South Wiltshire care homes continued DOUGLAS ARTER CENTRE Odstock Road, Salisbury, Wiltshire SP5 4JL OP PD LDA SI YA Tel: 01722 320318

SHAPLAND CLOSE Wilton Road, Salisbury, Wiltshire SP2 7EJ Tel: 01722 419777

DUNRAVEN HOUSE AND LODGE 12 Bourne Avenue, Salisbury, Wiltshire SP1 1LP OP D PD LDA MH SI YA AD Tel: 01722 321055

ST PATRICK’S HOUSE 1a Porton Road, Amesbury, Salisbury, Wiltshire SP4 7LL Tel: 01980 626434

FAIRFAX HOUSE WCA 85 Castle Road, Salisbury, Wiltshire SP1 3RW OP D PD MH SI Tel: 01722 332846 Advert page 52 FIVES COURT (OSJCT) WCP Angel Lane, Mere, Warminster, Wiltshire BA12 6DH Tel: 0800 988 8133 Advert page 48 HERBERT HOUSE 39 Christie Miller Road, Salisbury, Wiltshire SP2 7EN Tel: 01722 324432 HOLLYGROVE, TURNING POINT 49 Roman Road, Salisbury, Wiltshire SP2 9BJ Tel: 01722 415578

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HOLMWOOD CARE HOME WCA WCP 30 Fowlers Road, Salisbury, Wiltshire SP1 2QU OP D PD MH SI Tel: 01722 336933 Advert page 60 HULSE ROAD, 15 Salisbury, Wiltshire SP1 3LU Tel: 01722 326490

LDA

STRATFORD COURT (OSJCT) WCP Stratford Road, Salisbury, Wiltshire SP1 3JH Tel: 0800 988 8133 Advert page 48 STRATFORD LODGE 4 Park Lane, Castle Road, Salisbury, Wiltshire SP1 3NP Tel: 01722 421504

PD LDA

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TOWER HOUSE RESIDENTIAL HOME WCP 43 Manor Road, Salisbury, Wiltshire SP1 1JT OP D PD LDA MH SI AD Tel: 01722 412422 TOWER VIEW RESIDENTIAL HOME 34 Manor Road, Salisbury, Wiltshire SP1 1JS D PD LDA MH SI YA AD Tel: 01722 321055 WILLOW HOUSE WCA 101 Countess Road, Amesbury, Salisbury, Wiltshire SP4 7AT Tel: 01980 622220

LDA YA

INWOOD HOUSE WCA 10 Bellamy Lane, Salisbury, Wiltshire SP1 2SP OP D PD MH SI Tel: 01722 331980 Advert page 52

WILLOWCROFT (OSJCT) WCP Odstock Road, Salisbury, Wiltshire SP2 8BG OP D LDA MH Tel: 0800 988 8133 Advert page 48

LUMA CARE LTD 42 Rollestone Street, Salisbury, Wiltshire SP1 1ED LDA YA Tel: 01722 341031

WILTON ROAD, 44 Salisbury, Wiltshire SP2 7EG Tel: 01722 410724

MILFORD MANOR CARE HOME WCA WCP Milford Manor Gardens, Salisbury, Wiltshire SP1 2RN OP D PD MH SI Tel: 01722 336933 Advert page 60

WOODFALLS CARE HOME Vale Road, Woodfalls, Salisbury, Wiltshire SP5 2LT Tel: 01725 511226

PENNINGS VIEW Porton Road, Amesbury, Salisbury, Wiltshire SP4 7LL Tel: 01980 624370

WYLYE HOUSE 27 Wyndham Road, Salisbury, Wiltshire SP1 3AB Tel: 01722 338987

LDA

Visit www.carechoices.co.uk for further assistance with your search for care

✓ Residential care ✓ Nursing care ✓ Dementia care

Homes you will love. Care you will appreciate. At Porthaven we are proud to have been described as running the best care homes in the country. Our homes are beautifully designed, clean and spacious. We provide a range of interesting, enjoyable activities and an excellent menu of food. At our homes we understand the business of caring well, offering residential, nursing and dementia care as well as respite care for those who require a shorter stay.

There is, however, another element, and one which makes a difference to all our residents: a positive attitude to caring and a genuine interest in others. You will sense this from the moment you walk in the front door; it’s unmistakable. Call your nearest Porthaven Care Home and arrange your visit with one of our Home Managers today. We look forward to hearing from you.

Wiltshire Heights Care Home

✓ Tailored activities and dedicated activities room ✓ Private ensuite bedrooms ✓ Expert care staff ✓ Excellent menu ✓ Restaurants and private dining room ✓ Landscaped gardens

16 Cottle Avenue, off Berryfield Road, Bradford on Avon BA15 1TA

Tel: 01225 435582

✓ Respite care

(Sat Navs: BA15 1ST)

You’ll like us!

www.porthaven.co.uk/bradford-on-avon

Supporting lives, supporting choice

Nursing, residential and community care services. High-quality care at an affordable price.

Our customers and their individual needs are at the heart of everything we do. We are passionate about providing the best quality of individual care possible and promoting independence, comfort, security, companionship, fun and laughter. We are locally accountable, family focused, professionally qualified, very experienced, award winning, hands on, approachable, visible and always contactable.

Little Manor, Kimberly House, Milford Manor, Holmwood and Castle View.

We offer specialist nursing, dementia and frail older person residential care in five boutique homes full of character and individuality. We also offer tailored day-to-day support to adults (18+) living in the community.

Wessex Care Ltd, 11 Tollgate Road, Salisbury, Wiltshire SP1 2JA

www.wessexcare.com Contact us on:

01722 336933 e: info@wessexcare.com

To see real homely quality care, visit us first.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Wiltshire care homes with nursing ASHLEY GRANGE NURSING HOME RNHA WCP Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP Advert page 58 Tel: 01725 512811 OP D PD LDA MH SI YA

LITTLE MANOR NURSING HOME WCA RNHA WCP Manor Farm Road, Salisbury, Wiltshire SP1 2RS OP D PD MH SI Tel: 01722 336933 Advert page 60

BRAEMAR LODGE RNHA 18–20 Stratford Road, Salisbury, Wiltshire SP1 3JH Tel: 01722 439700

MARISTOW NURSING HOME RNHA WCP 16 Bourne Avenue, Salisbury, Wiltshire SP1 1LT OP D PD YA Tel: 01722 322970

CAMELOT CARE HOMES LTD WCP 1 Countess Road, Amesbury, Salisbury, Wiltshire SP4 7DW Tel: 01980 625498

OP PD

CASTLE VIEW NURSING HOME WCA RNHA WCP 8 Old Castle Road, Salisbury, Wiltshire SP1 3SF Tel: 01722 336933 Advert page 60 OP D PD MH SI CEDARS CARE HOME, THE Northlands, Landford, Salisbury, Wiltshire SP5 2EJ Tel: 01794 399040 Advert page 50 OP D PD CLOUDS HOUSE East Knoyle, Salisbury, Wiltshire SP3 6BE Tel: 01747 830733

MILFORD HOUSE Milford Mill Road, Milford, Salisbury, Wiltshire SP1 1NJ Tel: 01722 622082 Advert page 62

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SALISBURY MANOR CARE HOME Wilton Road, Salisbury, Wiltshire SP2 7EH Tel: 01722 447100

OP D PD YA

OP AD YA

GLENSIDE HOSPITAL FOR NEURO REHABILITATION, THE Glenside Manor Healthcare Services Limited, South Newton, Salisbury, Wiltshire SP2 0QD Tel: 01722 742066 OP D PD MH SI YA HARNHAM CROFT NURSING HOME WCP 76 Harnham Road, Salisbury, Wiltshire SP2 8JN Tel: 01722 327623 HAYS HOUSE NURSING HOME WCP Sedgehill, Shaftesbury, Dorset SP7 9JR Tel: 01747 830282

OP PD SI

KIMBERLY HOUSE NURSING HOME WCA RNHA WCP 1 Fowlers Hill, Salisbury, Wiltshire SP1 2JF Tel: 01722 336933 Advert page 60 OP D PD MH SI LAVERSTOCK CARE CENTRE WCP London Road, Salisbury, Wiltshire SP1 3HP Tel: 0808 166 9045 Advert page 62

OP D

Visit www.carechoices.co.uk for further assistance with your search for care

Romney House Quality Care

11WestwoodRoad◆Trowbridge◆WiltshireBA149BR

S ituatedinaquietresidentialareaourhomehas 20rooms,with24hourcare.Ourlargeloungeand conservatorylookoutoverthehalfacregarden. Lifttofirstfloor◆Homecooking Regularvisitsbychiropodist,optician&Vicar ◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings ◆ ◆

Please call Nicky on 01225 753952 for further information

Email: Philhampson@mac.com Web: www.romney-house.co.uk

award winning caring homes

Laverstock Care Centre - salisbury

Laverstock Care Centre is a modern purpose built home providing residential, nursing and specialist dementia care for elderly people located in the historic city of Salisbury.

• Modern Nursing Care Facilities & Services

• Specialist Dementia Care Design & Layout

• Personalised Care Plans

• Hospitality Services

• En Suite Bedrooms

• Rich & Engaging Activities

• Highly Trained 24hr Nursing Staff

• Restaurant Standard Cuisine

• Central Location

For further information call 0808 166 9045

London Road, Salisbury Wiltshire SP1 3HP

www.caringhomes.org

Feel right at home with Barchester care homes

At Barchester, people always tell us they feel right at home as soon as we welcome them through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Wiltshire and beyond.

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

Henford House Warminster, BA12 9PB

01985 881 730 Milford House Salisbury, SP1 1NJ

01722 622 082

White Lodge Swindon, SN5 0AD

01666 718 761 The Wingfield Trowbridge, BA14 9EN

01225 560 035

www.barchester.com

Nursing care • Residential care • Dementia care • Respite care and short breaks

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

West Wiltshire

A350 Whitley

■ MONKTON FARKEIGH Broughton Giﬀord

Lower Wraxall

Winsley

■ BRADFORD

-ON-AVON ■ TROWBRIDGE Bulkington

Westwood

■ WINGFIELD

North p51

A36

■

MELKSHAM

Bradford Leigh

Southwick North Bradley

West Ashton

Steeple Aston

COULSTON

■ HAWKERIDGE

East p47

Dilton Marsh

■

Edington Bratton

■ WESTBURY Upton Scudmore

Chapmanslade

West p63

Corsley Heath

South p57

■ WARMINSTER Boreham Bishopstrow

Horningsham

■ CROCKERTON Longbridge Deverill

Sutton Veny Knook

Tytherington

Chitterne

Heytesbury

■

CODFORD ST PETER Sherrington

Corton

Brixton Deverill Monkton Deverill

■ KINGSTON DEVERILL

Stockton

A303

West Wiltshire care homes ABLE (ACTION FOR A BETTER LIFE) 57 King Street, Melksham, Wiltshire SN12 6HE Tel: 01225 707669 ALEXANDER HEIGHTS CARE HOME Avonpark, Winsley Hill, Limpley Stoke, Bath, Avon BA2 7FF Tel: 01225 721301 ALPINE VILLA RESIDENTIAL CARE HOME 70 Lowbourne, Melksham, Wiltshire SN12 7ED Tel: 01225 706073 BATH ROAD, 4 Bradford-on-Avon, Wiltshire BA15 1SP Tel: 01225 864280

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BERRYFIELD ROAD, 17, ORDINARY LIFE PROJECT ASSOCIATION Bradford-on-Avon, Wiltshire BA15 1SU OP D PD LDA MH SI YA Tel: 01225 864397 BERRYFIELD ROAD, 19, ORDINARY LIFE PROJECT ASSOCIATION Bradford-on-Avon, Wiltshire BA15 1SU OP D PD LDA MH SI YA Tel: 01225 868058

BOWS 324 Frome Road, Trowbridge, Wiltshire BA14 0EB Tel: 01225 774 4444

BRAMPTON COURT, 10, ORDINARY LIFE PROJECT ASSOCIATION Melksham, Wiltshire SN12 6TH OP D PD LDA MH SI Tel: 01225 707233 BROOKSIDE (OSJCT) WCP Ruskin Avenue, Melksham, Wiltshire SN12 7NG Tel: 0800 988 8133 Advert page 48

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CHANTRY GARDENS 69 Chantry Gardens, Southwick, Trowbridge, Wiltshire BA14 9QT PD LDA SI YA Tel: 01225 766381 DURLSTON LODGE 115c Hilperton Road, Trowbridge, Wiltshire BA14 7JJ PD LDA MH SI YA Tel: 01934 429448 GREENGATES 9 Redland Lane, Westbury, Wiltshire BA13 3QA Tel: 01373 822727

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Visit www.carechoices.co.uk for further assistance with your search for care

specialist care homes for the elderly Equality Care is a well-established, family run organisation whose directors are actively involved in running the homes. We know that quality of care and value for money are what clients are looking for, and we believe that we have the ability to help the people we support to enjoy meaningful lives on a day-to-day basis. We have an excellent reputation that comes from attracting and retaining the best staff and providing levels of training and staffing that go way above the norm.

longbridge deverill nursing home Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511 A brand new purpose-built luxury care home with Nursing and specialist secure Dementia unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same high level of care you would find across all our homes. “This is the only home that is good enough for my husband” staverton house 51a Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 2) Specialist secure Dementia care home supporting adults over 55. The garden is accessible at all times; great activities programme, hair salon, weekly massage and other therapies. “I like being here. There’s always something to do.” longbridge deverill house Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 214040 Residential care home for frail elderly and early dementia.Lovely gardens and rooms with character. Pets welcome. “I was flabbergasted by the kindness of the staff when I arrived.” the old vicarage 51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 1) Residential care home for frail elderly and early dementia. Secluded garden and mostly ground floor rooms. Pets welcome. “It’s all very agreeable here. I can make my own choices”.

Please visit our website, give us a ring or visit one of our homes for more information. www.equality-care.co.uk info@equality-care.co.uk

West Wiltshire care homes continued HAWTHORNE GROVE, 39, VOYAGE 1 LTD Trowbridge, Wiltshire BA14 0JF Tel: 01225 767441 HIGH STREET, 10 Semington, Trowbridge, Wiltshire BA14 6JR Tel: 01380 870061 HILLCREST HOUSE CARE HOME Avonpark, Winsley Hill, Limpley Stoke, Bath, Avon BA2 7FF Tel: 01225 723939 ILP RESIDENTIAL 32 Shire Way, Westbury, Wiltshire BA13 3GF Tel: 01373 864945 LAVENDER HOUSE & PRIMROSE LODGE 62 The Down, Trowbridge, Wiltshire BA14 7NQ Tel: 01225 753485 LILAC GROVE, 6, SENSE Trowbridge, Wiltshire BA14 0HB Tel: 01225 766200

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PARK STREET, 82 Trowbridge, Wiltshire BA14 0AT Tel: 01225 777728

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PEEL HOUSE 398, The Spa, Melksham, Wiltshire SN12 6QL 01225 702037 PHOENIX HOUSE 318 Station Road, Holt, Trowbridge, Wiltshire BA14 6RD Tel: 01225 783127

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ROMNEY HOUSE WCA 11 Westwood Road, Trowbridge, Wiltshire BA14 9BR Tel: 01225 753952 Advert page 62

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SANDMAR 18 Wingfield Road, Trowbridge, Wiltshire BA14 9EB OP MH YA Tel: 01225 775060

LONGBRIDGE DEVERILL HOUSE RNHA WCA WCP Church Street, Longbridge Deverill, Warminster, Wiltshire BA12 7DJ OP D PD LDA Tel: 01985 214040 Advert page 64

SHAFTESBURY COURT (MANOR CLOSE) Manor Close, Trowbridge, Wiltshire BA14 9HN Tel: 01225 760228

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SPRINGHEAD, 1 Sutton Veny, Warminster, Wiltshire BA12 7AG Tel: 01985 840990

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MALLARD CLOSE, 3, ORDINARY LIFE PROJECT ASSOCIATION Melksham, Wiltshire SN12 6TQ OP D PD LDA MH SI Tel: 01225 707215

ST GEORGE’S ROAD, 67A, ORDINARY LIFE PROJECT ASSOCIATION Semington, Wiltshire BA14 6JQ OP D PD LDA MH SI Tel: 01380 870168

MEAD, THE 7–8 Portway Lane, Warminster, Wiltshire BA12 8RB Tel: 01985 215800

ST MARGARET’S GARDENS, 5, ORDINARY LIFE PROJECT ASSOCIATION Melksham, Wiltshire SN12 7BT OP D PD LDA MH SI YA Tel: 01225 709691

NEWTOWN, 65A Trowbridge, Wiltshire BA14 9AA Tel: 01225 777728 OLD RECTORY, THE 27 Stallard Street, Trowbridge, Wiltshire BA14 9AA Tel: 01225 777728 OLD VICARAGE, THE WCA WCP 51 Staverton, Trowbridge, Wiltshire BA14 6NX Tel: 01225 782019 Advert page 64

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STARBROOK 35a Dursley Road, Heywood, Wiltshire BA13 4LG Tel: 01934 429448

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STAVERTON HOUSE WCA WCP 51a Staverton, Trowbridge, Wiltshire BA14 6NX Tel: 01225 782019 Advert page 64

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STREET, 77 THE, ABILITY ASSOCIATED LTD Kilmington, Warminster, Wiltshire BA12 6RW Tel: 01985 844800

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Visit www.carechoices.co.uk for further assistance with your search for care

West Wiltshire care homes continued SYCAMORE GROVE, 56, ORDINARY LIFE PROJECT ASSOCIATION Trowbridge, Wiltshire BA14 0JD D PD LDA SI Tel: 01225 763056

WILLOWS, THE WCA 72 Boreham Road, Warminster, Wiltshire BA12 9JN Tel: 01985 215757

WATERSMEAD (OSJCT) WCP White Horse Way, Westbury, Wiltshire BA13 3AH Tel: 0800 988 8133 Advert page 48

WINGFIELD ROAD, 22 Trowbridge, Wiltshire BA14 9ED Tel: 01225 762043 OP D PD

WESTBURY LODGE 130 Station Road, Westbury, Wiltshire BA13 4HT D LDA MH SI YA Tel: 01373 859999 WILLOW VIEW 63b Boreham Road, Warminster, Wiltshire BA12 9JX Tel: 01985 219377

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WOODMEAD (OSJCT) WCP Portway, Warminster, Wiltshire BA12 8QR Tel: 0800 988 8133 Advert page 48 WREN HOUSE RESIDENCE FOR THE RETIRED & ELDERLY RNHA WCP 32 Vicarage Street, Warminster, Wiltshire BA12 8JF Tel: 01985 212578

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West Wiltshire care homes with nursing BLENHEIM HOUSE SPECIALIST CARE 27 Shurnhold, Bath Road, Melksham, Wiltshire SN12 8DD OP D PD MH Tel: 01225 709271

RAVENSCROFT Hilperton Road, Trowbridge, Wiltshire BA14 7JQ OP PD YA Tel: 01225 752087

FIRLAWN NURSING HOME RNHA The Street, Holt, Trowbridge, Wiltshire BA14 6QH OP D PD Tel: 01225 783333 Advert page 3

SUTTON VENY HOUSE NURSING HOME Sutton Veny, Warminster, Wiltshire BA12 7BJ Tel: 01985 840224

FOUNTAIN PLACE NURSING HOME Avonpark, Winsley Road, Limpley Stoke, Bath, Avon BA2 7FF Tel: 01225 723919

TROWBRIDGE OAKS RESIDENTIAL AND NURSING HOME WCP West Ashton Road, Trowbridge, Wiltshire BA14 6DW OP D PD LDA MH SI YA AD Tel: 01225 774492

HENFORD HOUSE Lower Marsh Road, Warminster, Wiltshire BA12 9PB OP PD Tel: 01985 881730 Advert page 62

WESTBURY COURT CARE HOME Station Road, Westbury, Wiltshire BA13 3JH Tel: 01373 825002 Advert page 46

LONGBRIDGE DEVERILL NURSING HOME RNHA WCA WCP Church Street, Longbridge Deverill, Warminster, Wiltshire BA12 7DJ OP D PD LDA Tel: 01985 211511 Advert page 64

WESTBURY RESIDENTIAL AND NURSING HOME, THE WCP 86 Warminster Road, Westbury, Wiltshire BA13 3PR Tel: 01373 825868 OP PD

WILTSHIRE HEIGHTS CARE HOME Cottle Avenue, Off Berryfield Road, Bradford on Avon, Wiltshire BA15 1TA Tel: 01225 435582 Advert page 60

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WINGFIELD, THE WCA 70a Wingfield Road, Trowbridge, Wiltshire BA14 9EN Tel: 01225 560035 Advert page 62

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MAVERN HOUSE NURSING HOME RNHA Corsham Road, Shaw, Melksham, Wiltshire SN12 8EH Tel: 01225 708168 Advert page 66 OLD PARSONAGE, THE The Street, Broughton Gifford, Melksham, Wiltshire SN12 8PR Tel: 01225 782167

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Visit www.carechoices.co.uk for further assistance with your search for care

Index A

A & T (Salisbury) Ltd Abicare Services Ltd Able (Action for a Better Life) Addington Close, 12, Ordinary Life Project Association Agincare UK Ltd Alabaré Christian Care and Support Albany House Aldbourne Nursing Home Alderbury Alexander Heights Care Home Allied Healthcare Group Alpine Villa Residential Care Home Alzheimer’s Society Alzheimer’s Support Anzac House (OSJCT) Arundel Close, 1, United Response Ashgrove House Nursing Home Ashley Grange Nursing Home Athelstan House (OSJCT) Audley Care White Horse Autonomy Care Ltd Avery Healthcare Avon Court Nursing And Residential Home Avondale, Turning Point Avonmead Care Home

Advertisers are in bold

15 15 63 47 15 15 57 49 57 63 15 63 15 15 47 5 1 55 61 55 15 15 50 55 57 49

Bailey Care 15 Ballards Ash 51 Barchester 62 Bartlett House (OSJCT) 47 Bassett House Care Home 55 Bath Road, 4 63 Beamont Way, 32 57 Beckford Lodge 15 Beeches Homecare 15 Bemerton Lodge (OSJCT) 57 Berryfield Road 17, Ordinary Life Project Association 63 Berryfield Road, 19, Ordinary Life Project Association 63 Blenheim House Specialist Care 67 Blue Sky Enabling (West Region) 17 Bluebird Care (Wiltshire North) 17 Boundary Road, 18 51 Bows 63

Bradbury House Bradbury Manor Braemar Lodge Bramley House Brampton Court, 10, Ordinary Life Project Association Brendoncare Froxfield Brockleaze, 27, United Response Brookside (OSJCT) Brunel House Buckland Court (OSJCT) Butterfly Home Help Bybrook House Nursing Home

57 47 61 57 63 49 51 63 55 57 17 55

Callisto 47 Camelot Care Homes Ltd 61 Candlelight Homecare 17 Care Bureau, The 17 Care Choices Care Providers 23 Care Choices Helpline 48, 60 Care Choices Website 54 Care Matters (Wiltshire) Ltd 17 Care On Call (UK) Ltd 17 Care Select 56 Carepride Wiltshire 17 Carewatch North West Wiltshire 17 Caring Hands (Wiltshire) 55 Caring Homes 50, 62 Carons Care Line 17 Cashel Cottage 47 Castle Care Wessex 32 Castle View Nursing Home 61 Cathedral Gate Domiciliary Care Services 17 Cedars Care Home, The 61 Cedars, The (OSJCT) 51 Celtic Care Services Ltd, Chippenham 17 Celtic Care Services Ltd, Swindon 8 Cepen Lodge 51 Chantry Gardens 63 Chantry House 17 Claredon House 57 Claremont Residential Home 51 Cleveland Lodge 57 Cloud Homecare Ltd 17 Clouds House 61 Cocklebury Farmhouse 51

Coombe End Court (OSJCT) Cote House Country Care Homes Crescent, The 10, Innovations Wiltshire Ltd

47 55 3 47

Dalwood Farmhouse 57 Dauntsey House 47 Dennett’s Support 57 Derriads 51 Douglas Arter Centre 59 Dramsdon 47 Dunraven House And Lodge 17, 59 Durlston Lodge 63

Elcot Close, 5, White Horse Care Trust Elite Care Enterprise Care Equality Care Limited

47 17 19 64

Fairfax House 59 Fairways Retirement Village, The 51 Ferfoot Care Home 51 Firlawn Nursing Home 67 Firs Care Home, The 55 First City Nursing 19 Fives Court (OSJCT) 59 Forestview 47 Forget Me Not Care Agency 19 Fountain Place Nursing Home 67 Four Seasons Health Care 46

Gables, The Glanmor Glenside Hospital for Neuro Rehabilitation, The Goatacre Manor Care Centre Goldenley Care Home Good Companions Care Group Granham Hill Offices Greathouse Greengates Greensleeves Homes Trust Greenway Park, 13

51 51 61 55 53 19 19 55 63 50 53

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Harnham Croft Nursing Home Haven, The Hawthorne Grove, 39, Voyage 1 Ltd Hays House Nursing Home Heads Meadow Henford House Herbert House High Street, 10 Highfield Residential Home Hill House Residential Home Hillcrest House Care Home Holly Lodge, White Horse Care Trust Hollygrove, Turning Point Holmwood Care Home Home Instead Senior Care Bath and West Wiltshire Hulse Road, 15 Hungerford House (OSJCT) Hunters Moon

ILP Residential Independent Living Solutions Ltd Innovations Wiltshire Ltd Insitu Care Limited Insitu Care Limited Amesbury Inwood House

Keepence Homes Keiron Starns Care Agency Key Staff Kimberly House Nursing Home Kingsley Road, 29–33 Kingsmead Care Home Kingston House Kington St Michael Residential Care Home

Advertisers are in bold

61 47 65 61 47 67 59 65 48 53 65 49 59 59 19 59 53 53

65 19 19 19 19 59

48 19 32 61 53 46 53 53

Leonora Home, Pilgrim Homes Lifeline Homecare Lifeways Community Care Lilac Grove, 6, Sense Lilacs, The Little Manor Nursing Home Longbridge Deverill House Longbridge Deverill Nursing Home Luma Care Ltd

53 19 19 65 53 61 65 67 59

Magnaset Ltd 19 Mallard Close, 3, Ordinary Life Project Association 65 Malmesbury Road, 79 53 Maltings, The 53 Marden Court (OSJCT) 53 Maristow Nursing Home 61 Market Lavington Nursing & Residential Centre 49 Marlborough Lodge 48 Mavern House Nursing Home 67 Mayfield Residential Home 48 Mead, The 7–8 65 Meadow Lodge 53 Mears Help to Live at Home Wiltshire 21 Medequip 32 Mencap - Trowbridge 19 Merlin Court 49 Merlin’s Barrow 48 MiHomecare Chippenham 21 MiHomecare Wiltshire 21 Milford House 61 Milford Manor Care Home 59 Miranda House Nursing Home 55 Moormead Nursing Home 54 Mossmead, 15, Ordinary Life Project Association 53 My Little Angels 21

Ladymead Care Home Laurieston House Lavender House & Primrose Lodge Laverstock Care Centre

46 53

Newtown, 65a Nurse Plus And Carer Plus Nurse Plus And Carer Plus, Swindon

65 61

Leonard Cheshire Disability

Oaklands, 74, United Response

65 21 22

Old Dairy, The 48 Old Parsonage, The 67 Old Rectory, The 65 Old Vicarage, The (Chippenham) 53 Old Vicarage, The (Trowbridge) 65 Orchards Residential Home, The 53 Orders Of St John Care Trust, The 48 OSJCT Florence Court 21 Othen Care Ltd 21

PA Care Agency Park Street, 82 Pavenhill, 89, White Horse Care Trust Peel House Peercare Pennings View Phoenix House Porthaven Care Homes Prime Care Agency Ltd Princess Homecare Priory Care Home, The Purity Care

Quarrydene

Ravenscroft Reach Supported Living Salisbury Renwick Ridgeway House (OSJCT) Romney House Roseland Avenue, 9, Cornerstones (UK) Ltd Rowde Rushall Road, 6

21 65 53 65 21 59 65 60 21 21 53 21

67 21 49 53 65 49 49 49

Safe Care 21 Salisbury Christian Care Homes 52 Salisbury Manor Care Home 61 Samarie 49 Sandmar 65 Sarsen Court 21 Sarsen House 49

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued Saxon Care Solutions Ltd 21 Self Unlimited – Horsebrook, 45 53 Seymour House (OSJCT) 55 Shaftesbury Court (Manor Close) 23, 65 Shalom 49 Shapland Close 59 Sheldon Lodge 55 Somerset Care Community Services (Wiltshire) 21 Southfield (OSJCT) 49 Spire Homecare Ltd 23 Spittleborough Farm 23 Springfield Court Care Centre 55 Springhead, 1 65 St George’s Road, 67a, Ordinary Life Project Association 65 St Margaret’s Gardens, 5, Ordinary Life Project Association 65 St Patrick’s House 59 Stainsbridge House 55 Starbrook 65 Staverton House 65 Stratford Court (OSJCT) 59 Stratford Lodge 59 Stratton Road, 1 49 Stratton Road, 20, Innovations Wiltshire Ltd 49 Stratton Road, 27 , Innovations Wiltshire 49 Street, 77 The, Ability Associated Ltd 65 Studley Bethesda Home 55

Advertisers are in bold Surecare Services (Wessex) Sutton Veny House Nursing Home Sycamore Grove, 56, Ordinary Life Project Association

23 67 67

Tower House Residential Home 59 Tower View Residential Home 59 Tranquility Care Ltd, 26 - 28 Ladyfield Road 55 Trowbridge Oaks Residential and Nursing Home 67 True Care 23 Tullyboy 49 Turning Point – Wiltshire 23 Tydeman’s Homecare 23

United Response DCA

V VIP Homecare

Warrington Lodge Watersmead (OSJCT) Wessex Care Community Services

55 67 23

West Farm House 49 West Park Road, 63 55 Westbury Court Care Home 67 Westbury Lodge 67 Westbury Residential and Nursing Home, The 67 Whistley Dene 49 White Horse Care Trust 48 White Lodge 55 Wilcot Road, 92, White Horse Care Trust 49 William Street, 2, United Response 55 Willow House 59 Willow House DCA 23 Willow View 67 Willowcroft (OSJCT) 59 Willows, The 67 Wilton Road, 44 59 Wiltshire Farm Foods 32 Wiltshire Heights Care Home 67 Wiltshire Link Homecare 23 Wingfield Road, 22 67 Wingfield, The 67 Woodfalls Care Home 59 Woodmead (OSJCT) 67 Wren House Residence for the Retired & Elderly 67 Wylye House 59

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-05-1 Printed in England. Ref. No: 4001/Wiltshire6/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Wiltshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Bassett House care home

Caring for our elderly Bassett House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life. We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during difficult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Bassett House is a home for sixty three older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Julie Beale, the Home Manager, on 01793 855415 or our head office on 020 8861 6000 or by email at: julie@amscare.co.uk or info@amscare.co.uk

Cloatley Crescent, Off Station Road, Royal Wootton Bassett, Wiltshire SN4 7FJ

SPOT THE DIFFERENCE... THERE ISN'T ONE. This is because Mears Care will enable you to continue living the life you want in your own home. Our team of experienced care workers provide at home care and support and will work with you to create a personal and flexible service. This can include: • • • •

Support to regain independence after a stay in hospital Personal care such as help with washing and dressing Help with managing day to day things such as paying bills Support to get out and about in the community

Our specially trained staff are experienced in supporting people of all ages, from those who want a little bit of extra help to people with more complex needs, such as dementia.

To find out how Mears can help you continue living life as you want contact:

Tel: 0845 266 8944 Email: wiltshire.care@mearsgroup.co.uk

Help to Live at Home in partnership with Wiltshire Council