Wiltshire Care Services Directory 2015/16 by Care Choices Ltd

Wiltshire Care Services Directory 2015/16

Silbury Hill

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with

The Old Vicarage Care Home

“Small enough to be a home, large enough to make friends” A beautiful 17th century building, set in a conservation area. Tastefully furnished and decorated in keeping with the area. Set in half an acre of garden which backs on to the river Avon and Monkton Park. Conveniently located in a quiet cul-de-sac in the centre of Chippenham. Offering a friendly, relaxed, homely atmosphere. • Full 24-hour care • Established June 1968 with experienced resident proprietors • Large en-suite rooms • Lifts to all floors • Varied interesting menus • Activities arranged • Fully trained staff

For a friendly and informal chat please ring Cheryl on 01249 653838 or email oldvicwilliams@hotmail.com or visit www.oldvicwilliams.co.uk 54 St Mary Street • Chippenham • Wiltshire • SN15 3JW

Wiltshire Care Association

Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care.

Firlawn nursing home Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting.

â&#x20AC;&#x2DC;The nursing care given to all residents is of an exceptionally high standard and is given with respect and understandingâ&#x20AC;&#x2122; A local community nurse

For more information or to arrange a visit telephone Matron on 01225 783333 or email enquiries@firlawn.co.uk

Hill House residential home Little Somerford, Malmesbury Recently acquired by Country Care Homes, this former home of the Chamberlain family offers all the grace and charm of old style country living. Plans to develop Hill House into a first class care home with top quality nursing facilities are well under way making this an ideal place to live. For more information or to arrange a visit telephone Matron on 01666 822363 or email anitak.hillhouse@gmail.com

The philosophy of Country Care Homes is to offer a country house hotel experience where gardens and old style charm go hand in hand. www.countrycarehomes.co.uk

Contents Welcome

Regions covered by this Directory

First steps

Assessment

Care and support planning

National Eligibility Criteria

Wiltshire Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Wiltshire Council nor Care Choices can be held responsible for any errors or omissions.

Paying for care

Community living

Financial assessments

Community resources

Personal budgets

Making life easier at home

Direct payments

Equipment for independent living

How Wiltshire Council can help

Occupational therapy

Seeking financial advice

Telecare and response service – keeping you safe

Essential information

Adapting your home

Keeping people safe

Home Improvement Service provided by Medequip

This Directory’s free helpline

Handyperson service

How solicitors can help

Care in your own home

Complaints, compliments and feedback

Care at home agency checklist

Healthwatch Wiltshire

Home care provider listings

Care Associations in Wiltshire

Support for carers

The Wiltshire Care Association

Respite care and short stays

The Registered Nursing Home Association

The Wiltshire Care Partnership

Specialist care

The Wiltshire Domiciliary Care Providers Association

People with a learning disability

Useful local contacts

People with a physical impairment

People with a sensory impairment

People with mental health conditions

Listings Care homes/care homes with nursing (See the map on page 7)

Dementia care

Residential dementia care checklist

Accommodation 38

East Wiltshire Care homes Care homes with nursing

55 57

North Wiltshire Care homes Care homes with nursing

59 61

South Wiltshire Care homes Care homes with nursing

63 65 67 71 72

Wiltshire Council’s Shared Lives Scheme

Sheltered housing

Extra care housing

Residential care

Out of county care

My Home Life

Inspecting and regulating care services

West Wiltshire Care homes Care homes with nursing

Care homes checklist

Index

To obtain extra copies of this Directory, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome Welcome to the 2015/16 Wiltshire Care Services Directory which provides information about the range of adult social care services available in Wiltshire. This year has seen a big reform with the introduction of the Care Act from April 2015. It modernised the law and recognised the right of people to make their own decisions about their care and support. We are already doing, or working towards, many of the things that are new in the Care Act. At Wiltshire Council we want people to maintain their independence as long as possible and enjoy the best quality of life. We are committed to supporting vulnerable adults and older people and are investing in care services which help you live independently in your own homes and communities for as long as possible. We understand that, for some of you, living in your own homes is simply not an option and, for many of you, living in supported accommodation or a care home is your preferred choice. Therefore, this Directory contains clear, easy to understand information about care homes which will help you choose the right home for your needs and be confident that you are making the right decisions. It also provides details of services that support those of you who care for others. If you need any more information, please do not hesitate to contact us. Our customer advisers are dedicated to supporting you, whether you are a customer, a carer, or someone who is looking for more information about adult care services in Wiltshire, and can be contacted on: 0300 456 0111.

Councillor Keith Humphries, Cabinet Member, Wiltshire Council

Maggie Rae, Corporate Director, Wiltshire Council

Stone Henge

A new website, called Your Care Your Support Wiltshire, has been launched in Wiltshire to provide more information, and this can be found at: www.yourcareyoursupportwiltshire.org.uk

Leonard Cheshire Disability North and East Wiltshire Tel: 01225 781129

Somerset Care at home West and North Wiltshire Tel: 01225 702141

Mears Care Ltd East and South Wiltshire Tel: 0845 266 8944

MiHomecare West Wiltshire Tel: 01225 791015

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Regions covered by this Directory Home care providers

Care homes

Care homes with nursing

East Wiltshire

North Wiltshire

South Wiltshire

West Wiltshire

Visit www.carechoices.co.uk for further assistance with your search for care

Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out of our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon. Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch 01249 651908 07866 464363 Shelley@celticcareservices.co.uk

Swindon Branch 01793 741153 07891 933327 enquiries@celticcareservices.co.uk

www.celticcare.co.uk

First steps Wiltshire Council’s aim is to support people so they can live independently for as long as possible. The Council will work with customers, carers and care providers to make this happen. This Directory outlines what support the Council may put in place to help you. There are also staff on hand to

discuss any support you may require. This will help ensure you have all the information so you can make the right decisions for your care needs. For information on care or support options you can visit the website: www.yourcareyoursupportwiltshire.org.uk or contact the customer advisers on: 0300 456 0111.

Assessment If you feel you have a need for care and support and want to take the next step you can ask for an assessment of your care and support needs. Everyone is entitled to receive an assessment regardless of their financial situation. You can be referred for an assessment by: • yourself or a relative, friend or neighbour; • a social worker or health professional such as a doctor or health visitor; or • any other agency. You can have a carer, friend, relative or advocate with you to help put your views and wishes forward. Your doctor,

district nurse or other health professional who knows you well can also be involved if you wish. If you do not speak English, or if you use British Sign Language, the Council can arrange for an interpreter to be present. Adult Care will meet with you so that you can explain what your needs are. The assessment focuses on what you want to achieve and you will be encouraged and assisted to contribute as much as possible. This means that the Council will talk through with you how best to meet your needs and choices. Further information is available on the website: www.yourcareyoursupportwiltshire.org.uk or from a customer adviser on: 0300 456 0111.

Care and support planning Following your individual assessment, the Council will look at whether you have eligible needs and discuss with you how best to meet these. Everyone who is eligible for support will be offered the option of having a service which is paid for by the Council or by the transfer of funds which you can use to purchase your own care. This is called a direct payment (see page 44). You will be offered support and assistance throughout the direct payment process from the Wiltshire Centre for Independent Living, whose contact details are on page 53. The Council can also help those who are not eligible

for financial support by conducting an assessment of care and support needs, with the provision of information and advice, and assistance in finding services. Regardless of your financial situation, you are entitled to information and advice about any care and support needs you may have. Visit the website: www.yourcareyoursupport wiltshire.org.uk or contact a customer adviser on: 0300 4560111. Local agencies for care and support are listed on pages 22-31.

National Eligibility Criteria The minimum threshold for eligibility has been set by central Government to ensure that all local authorities meet the same minimum level of needs. The aim is to make sure all decisions on who receives help with care and support are made fairly, openly and consistently. Eligibility criteria for adults with care and support needs As mentioned above, the minimum threshold for eligibility has been set to ensure that all local authorities meet the same minimum level of needs.

1. The needs arise from, or are related to, a physical or mental impairment or illness; and 2. As a result of those needs the adult is unable to achieve two or more of the specified outcomes: • managing and maintaining nutrition; • maintaining personal hygiene; • managing toilet needs; • being appropriately clothed;

continued on page 11 >>

Visit www.carechoices.co.uk for further assistance with your search for care

Wiltshire’s award winning care at home service. Winners of ‘putting people first’ in the south west region. Providing a highly skilled care staff team and qualified nurses, to individuals within their own homes.

We pride ourselves in being able to offer you a service which is fourfold:

Using a person centred approach, First City provide outcome focused care / support packages, which meets the needs, aspirations and wishes of those receiving the service.

1. Professional Our aim is to recruit only the most professional staff.

Through the life time of the support plan, the service is provided in a flexible manner and continually reviewed to ensure diversity and that the aims and goals of the service user are always being met.

2. Reliable We endeavour to never let you down. 3. Flexible We will adapt to your individual needs. 4. Accessible We can be contacted 24 hours a day, 365 days a year.

Care and Support 24 hours 7 days a week Services: Personal Care, Community Nursing, Respite Care, Palliative Care, Day Centre Support, Companionship, Waking Nights, Sleep-ins, Live-in Care, Activities Support, Shopping, Domestic Support

Malmesbury

Your local branches:

Chippenham Tel: 01249 444900

Industry Park, Cricketts Lane, Chippenham SN15 3EQ

Swindon Tel: 01793 434222

Chippenham

Calne

Swindon

Marlborough

Devizes

Rochester House, Victoria Road, Swindon SN1 3AW

Salisbury Tel: 01722 320000 Boathouse Meadow Business Park, Cherry Orchard Lane, Salisbury SP2 7LD

Email: enquiries@firstcitygroup.co.uk

www.firstcitynursing.co.uk

Amesbury Wilton

Salisbury

National Eligibility Criteria continued >> • being able to make use of the home safely; • maintaining a habitable home environment; • d eveloping and maintaining family or other personal relationships; • a ccessing and engaging in work, training, education or volunteering; • m aking use of necessary facilities or services in the local community, including public transport and recreational facilities or services; and • c arrying out any caring responsibilities the adult has for a child; and 3. As a consequence of being unable to achieve these outcomes there is, or there is likely to be, a significant impact on the adult’s wellbeing. For an adult’s needs to be considered eligible for support by the local authority they must meet all three criteria. In other words, if they are unable to achieve two or more of the above outcomes, but this doesn’t have a significant impact on their wellbeing, then they are not eligible for support. Eligibility criteria for carers: For carers, eligibility is based on whether they are providing necessary care and are either not able to meet the adult’s needs, or not able to achieve outcomes themselves, together with the impact on their wellbeing. A carer’s needs are eligible where they meet three conditions: 1. The needs arise because the carer is providing necessary care for an adult; and 2. The effect of the needs is that any of the following apply to the carer, namely:

deteriorating; • t he carer is unable to achieve any of the following outcomes: a. carrying out any caring responsibilities the carer has for a child; b. providing care to other persons for whom the carer provides care; c. maintaining a habitable home environment in the carer’s home, whether or not this is also the home of the adult needing care; d. managing and maintaining nutrition; e. developing and maintaining family or other personal relationships; f. engaging in work, training, education or volunteering; g. making use of necessary facilities or services in the local community, including recreational facilities or services; or h. engaging in recreational activities; and 3. As a consequence of that fact there is, or there is likely to be, a significant impact on the carer’s wellbeing. For a carer’s needs to be considered eligible for support they must meet all three criteria. Following a decision on your eligibility you will be assessed as to whether you need to make a financial contribution to any services provided by the Council. There are many council services which are not means-tested, including bus passes, and Blue Badges for disabled people.

For more information about this call a customer adviser on: 0300 456 0111 or visit the website: www.yourcareyoursupportwiltshire.org.uk

• t he carer’s physical or mental health is, or is at risk of,

Community living Community resources Lots of people want to stay in their own homes and the Council wants to help people to do this. There are many different resources in the various communities in Wiltshire, ranging from day centres providing a hot meal, some company and activities to keep fit, to walking groups, reading groups and so on. Further information and details on what activities are available in your area can be obtained from the website:

www.yourcareyoursupportwiltshire.org.uk Age UK Wiltshire and Age UK Salisbury are funded by Wiltshire Council to provide support and advice to the majority of lunch clubs and day centres across the county. Please see page 52 for Age UK’s local contact details. Further information is available on the website: www.yourcareyoursupportwiltshire.org.uk or by calling a customer adviser on: 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional

help to make sure the height is right

• Take regular, gentle exercise OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

air-conditioning

• Install new windows

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any

electrical blanket safety concerns

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

Difficult to reach all of your body

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

• Ask your pharmacist for an easy to

open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

GETTING DRESSED

horn; elastic shoe laces; dressing stick; button hook; stocking aids • C ontact n (see key below) regarding an assessment of needs

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS Opening bottles Remembering to take tablets

READING THE TIME Seeing the clock to tell the time n Wiltshire Council on 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

surfaces • Buy an Easi-Reacher or Handi-Reacher

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact n (see key below) regarding an

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

Washing machine is too high or too low Putting up ironing board

assessment of needs

n Wiltshire Council on 0300 456 0111.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Grab rail

Shower board

Tap turners

Toilet seat and support frame

Raised toilet seat

Long-handled sponges

COMPLEX SOLUTIONS

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • C ontact n (see key below) regarding an

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • C onsider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

assessment of needs

support frame

• Install a flush lever extension • Contact n (see key below) for a needs assessment

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see key below) for a needs assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

n Wiltshire Council on 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care

TELECARE SERVICE IN WILTSHIRE

Do you think the reassurance of a monitored care response service would help you stay independent at home? A basic telecare package consists of a simple alarm unit and pendant. The alarm unit is a discreet box which works alongside your telephone. Whenever you need help, you can press the pendant, which is worn around your neck or your wrists, to access care and support 24 hours a day, every day of the year. When you call, we will automatically know who you are, where you live and who you would like us to contact in the event of an emergency. In most cases, we will contact a carer or friend if you need help at home. However, sometimes there is no-one available or the situation is too difďŹ cult for a carer to cope with. In these circumstances, we can send one of our highly trained responders who will visit you in your own home if there is a need. They can provide assistance and decide if further help is required. A standard telecare package includes a Lifeline Vi base unit and a MyAmie pendant Lifeline Vi Base Unit

MyAmie Pendant

Automated regular pendant test reminder Embossed cancel button for visually impaired

Allows the user to raise an alarm call in an emergency, even if the home unit is out of reach or in another room.

If you wish to rent a monitored telecare package, call 0333 400 8299 to speak to Aster Living in Wiltshire to discuss the options available

Provided by

Installed by

Monitored by

For information on telecare equipment and how it may be of help to you, please call: 0300 Email: careathome@wiltshire.gov.uk or Visit: www.wiltshire.gov.uk

456 0111

Equipment for independent living If you are struggling to manage everyday tasks such as bathing, climbing the stairs, or getting up from your chair, it may be that an item of equipment could make the task easier. Medequip is commissioned by Wiltshire Council to deliver a number of services and is the current equipment supplier in Wiltshire. The organisation has a small shop and online self-help system at: www.medequip-wiltshire.co.uk to help you find the right equipment for you. The Independent Living Centre in Semington provides impartial advice, assessment and demonstration of equipment at the centre, by appointment. More details can be found on its website: www.ilc.org.uk If you would like an assessment from the Council,

contact a customer adviser on: 0300 456 0111. A customer co-ordinator or occupational therapist will discuss your needs on the telephone or by visiting you and will assess how best to resolve your difficulties. They may be able to suggest alternative ways of doing something which could mean there’s no need for any equipment. There is no charge for equipment provided by Wiltshire Council. Further information is available on the website: www.yourcareyoursupportwiltshire.org.uk or by calling a customer adviser on: 0300 456 0111.

Occupational therapy An occupational therapist can carry out an assessment to identify what areas of your everyday life are causing problems. Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment and adaptations. They will discuss your needs with you and explain what help is available. An assessment and any advice or information they give you should be free. Occupational therapists work in both health and social care teams. If you have a short-term condition, for example if you need support following an operation, you will be assessed by an occupational therapist through the NHS. They will discuss your needs with you and decide if you would benefit from occupational therapy. If you have a long-term condition, such as a permanent physical disability, occupational therapy is usually accessed through your local council. Contact

the Council to arrange an assessment with an occupational therapist, or you can be referred for an assessment by: • your GP or consultant (specialist doctor); • a nurse; • another healthcare professional; or • a social care professional. If you do not want to access occupational therapy through the NHS or Wiltshire Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully qualified. Only healthcare professionals who are registered with the Health and Care Professions Council (HCPC) are allowed to use the title of ‘occupational therapist’. You can check that an occupational therapist is registered by checking the HCPC online register at: www.hpcheck.org

Telecare and response service – keeping you safe Telecare is sometimes called ‘assistive technology’. It aims to promote your independence, improve your safety at home and provide reassurance for you and your carers. It usually consists of a base unit linked to a telephone and a personal pendant which is worn around the neck, on the wrist or attached to a belt. Sensors automatically monitor the home environment. These are linked to the base unit without the need for wiring and can detect potential dangers such as gas, smoke or overflowing water. When the alarm is activated, trained staff at a monitoring centre will respond and, if necessary, arrange for someone to visit you at any time of the day or night. They may also contact the emergency

services if necessary. This call centre monitoring and response service is provided through Medvivo. If you are interested in Telecare, Adult Care can discuss the options with you so that you can decide which sensors will best suit you. If you want more information, you can telephone a customer adviser on: 0300 456 0111. Medequip, who provides this service under contract to the Council, can be contacted directly on: 01249 815052. If you are eligible for financial support from the Council, both Telecare and the response service can be purchased for a small weekly charge.

Visit www.carechoices.co.uk for further assistance with your search for care

Adapting your home If you have mobility problems, you might benefit from small adaptations to your home, such as hand rails or ramps. Medequip can arrange for minor adaptations in your home. Some housing associations are also able to help with minor adaptations for their tenants.

If you need major adaptations, such as a stair-lift or level access shower, an occupational therapist employed by Wiltshire Council will assess your needs and can refer you for a means-tested Disabled Facilities Grant to help with some or all of the cost. If you are on a low income, you may qualify for a full grant.

Home Improvement Service provided by Medequip This agency will work with you if you are receiving a Disabled Facilities Grant (DFG) for a major adaptation to your home, such as installing a stair-lift or a level access shower. However, should you wish to carry out adaptations

privately or are eligible for a grant but would like some support managing it, for example someone to source builders/oversee the work, they can do this for you, but they will charge a fee. Contact Medequip on: 01249 815052.

Handyperson service As finding someone to do small jobs can be difficult, Medequip provides a handyperson service. The service can help with small jobs such as replacing a tap washer, tacking down loose carpeting to prevent trips, or installing a grab rail to assist you up a step. You can access this service whether you live in your own home or in rented accommodation. There is a charge for this service, but if you receive low

income benefits you may be entitled to the labour costs free of charge up to a certain amount, but there is always a charge for materials.

For more information or to request the service contact Medequip on: 01249 815052.

Care in your own home If you are finding it difficult to manage with everyday tasks you could consider using the services of a care and support or domiciliary care provider. These service provider companies employ staff who can help you with bathing, washing and dressing, as well as practical support with shopping, laundry and cooking meals. Staff will be trained in personal care and safety procedures, moving and handling, hygiene, infection control and first aid. If you need nursing care at home, many of these care providers employ registered nurses. These companies can also help with shopping, cleaning and preparing your house for you after a stay in hospital. Agencies providing care at home are monitored by the Care Quality Commission (CQC) which regularly inspects agencies and produces reports on their findings which can be found on the CQCâ&#x20AC;&#x2122;s website: www.cqc.org.uk/ See page 41 for more information on the CQC. Supporting you to live independently in your own home underpins the Councilâ&#x20AC;&#x2122;s Help to Live at Home (HTLAH) programme. Wiltshire Council has commissioned

four care providers: Somerset Care at home, Leonard Cheshire Disability, Mears Care Ltd and MiHomecare to deliver services developed by local people, care providers and front-line staff. This ensures that the services it provides are focused on what you need and want. You will find contact details for the commissioned services in the domiciliary care providers listings in this directory, starting on page 22. Alternatively, see page 6. Further information is available on the website: www.yourcareyoursupportwiltshire.org.uk or by calling a customer adviser on: 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care

Achieving better independence... With guaranteed peace of mind

Homecare enables anyone who needs some extra day-to-day support to live independently in their own home. If you would like some assistance with personal or domestic tasks from Carers who are both friendly and professional, Abi can help. Please call us for an informal chat.

Live-In care is the perfect choice for anyone that wishes to remain at home but have the reassurance of a full-time live-in Carer on hand 24/7. If you need long or short respite care then Abi’s fully trained, friendly and professional Live-In Carers can help. Please call us for more information.

Abilink is an innovative and proactive care support service. Delivered either through your television or through our touch screen solution Abilink allows you to have 24 hour access to a Carer, friends and family. Please call us for more information and a demonstration.

If you need a helping hand around the home, whether it’s a weekly clean or a major blitz, Abi provide an excellent service, competitive prices and peace of mind. For cleaners that are fully CRB checked, reliable and efficient please call us for a quote.

To ﬁnd out more information and see if we can help you or your relative please call

01722 343981 Quoting reference 007 Abi is the Number 1choice for a career in Care in Wiltshire, please visit our website for more information.

www.abicare.co.uk

Care at home agency checklist Chapter These questions may be useful when considering using the services of a domiciliary (care at home) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by us, contracts and care plans will have been completed by your care manager and the agencies used will be accredited by the Care Quality Commission. People arranging and funding their own care, either privately or through a direct payment, can choose their

own worker or care agency. It is important that people have choice and control about how they are supported. Before deciding on which agency will support you, ask them to discuss and agree a support plan with you. This should cover the aspects to your care that are important to you. There is a wide range of activities and resources in your community and your agency should be able to discuss how you can access these so you can meet people with common interests.

Agency 1 ....................................................................................................................................................

£ ................. p/h

Agency 2 ....................................................................................................................................................

£ ................. p/h

Agency 3 ....................................................................................................................................................

£ ................. p/h

Domiciliary care agencies – some things to consider: • What experience does the agency have in your particular field of need? Can they supply references for you to check? • What charges does the agency make? What is included in that price? • How long has the agency been operating? • How can you contact the agency in an emergency or outside office hours?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? • If you’re not happy, how easy is it to make a complaint? • Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. • If this is a private contract, ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. Contact details can be found on page 52.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care provider listings A & T (SALISBURY) LTD Salisbury Tel: 07721 460075

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ABICARE SERVICES LTD WDCPA Advert page 20 Bradford on Avon OP D PD LDA MH SI YA Tel: 01722 343981 Salisbury OP D PD LDA MH SI YA AD Tel: 01722 343981 AGINCARE UK Chippenham Tel: 01249 652111 Salisbury Tel: 01722 398688

Advert page 24 OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD

ALABARÉ CHRISTIAN CARE AND SUPPORT Salisbury Advert page 24 OP D PD LDA MH SI YA AD Tel: 01722 322882 ALLIED HEALTHCARE GROUP WDCPA Devizes OP D PD LDA MH SI YA AD Tel: 01380 738820 Lechlade OP D PD MH SI AD Tel: 0800 542 1078 Salisbury OP D PD LDA MH SI YA AD Tel: 01722 416446 Swindon OP D PD LDA MH SI YA AD Tel: 01793 849800 ALZHEIMER’S SOCIETY NORTH & SOUTH WILTS Chippenham Tel: 01249 443469

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ALZHEIMER’S SUPPORT Trowbridge Tel: 01225 776481 ASH CARE SERVICES SALISBURY LTD Salisbury Tel: 01722 346494

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AUTONOMY CARE LTD WDCPA Devizes Tel: 01380 739295

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BAILEY CARE WDCPA Melksham Tel: 01225 709494

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BAILEY CARE SERVICES Trowbridge Tel: 01225 767848

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BECKFORD LODGE Warminster Tel: 01985 847755

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BEECHES HOMECARE Malmesbury OP D PD MH SI Tel: 01666 825496 CM

CMY

BGS HEALTHCARE Calne Tel: 01249 821701

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BLUE SKY ENABLING Bath Tel: 0844 225 1337

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BLUEBIRD CARE (WILTSHIRE NORTH) Bradford on Avon Advert page 23 OP D PD SI YA Tel: 01225 863565 BLUEBIRD CARE (WILTSHIRE SOUTH) Salisbury Advert page 23 OP D PD SI YA Tel: 01722 568930 BUTTERFLY HOME HELP (WILTSHIRE) Westbury Advert page 24 OP D PD MH SI YA Tel: 01373 825951 Service User O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 51

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CARE VISITS AT HOME & LIVE-IN CARE Caring for your lifestyle Care Visits With visit times ranging from 15 minutes right up to 24 hour-a-day Live-In Care, you benefit from as much or as little care as you require.

We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Live-In Care This provides a realistic alternative to residential care when flexible, full-time support is needed. Our service is tailored so that you, or your loved ones, can continue to enjoy an independent lifestyle in the comfort of your own home.

Please call to arrange a free visit from a friendly member of our team to discuss your care needs.

Visit us www.bluebirdcare.co.uk

Swindon Wiltshire North Wiltshire South

(01793) 698033 (01225) 863565 (01722) 568930

PROVIDING SPECIALIST DOMICILIARY CARE SERVICES s Care & Support 24/7 s s Personal Care & Safety Checks s s Domestic Chores s Shopping s Laundry s s Accessing The Community s Appointments s s Meal Preparation s Assistance with Medication s s Waking Night/Sleep-In Service s Office Opening Hours: Specialising In Monday - Friday 8am - 5pm Learning Disabilities, Mental Health, Elderly, Out Of Office Hours Palliative Care, Parent Enabling & On-Call System Children’s Services

Autonomy Care Limited, Unit 5, Bath Road Tel: 01380 739295 Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686 www.exalonautonomygroup.net Registered In United Kingdom No: 6500134

Providing Domiciliary Support and Care on a daily, weekly and overnight basis. Areas covered: Salisbury, Wilton, Downton and surrounding areas

Services we provide: Personal care Meal preparation Assistance getting up or going to bed Shopping Cleaning Laundry Escorted trips Sitting Service Escorted hospital/doctors appointments l

l l

Our qualified team of professional carers help you or your family and friends, live independently at home without upheaval or change to your lives. We take the time to understand your needs, treating you as if you were part of our family...

Call 01373 825951 for more information

Butterfly Professional Care Family Values

Call us on 01722 346494 or email Lisa at: lisa@ashcareservices.co.uk www.ashcareservices.co.uk

Live-in Care from £695 per week

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

An affordable alternative to residential care. Home help and personal care services for Westbury and surrounding areas. www.butterflyhomehelp.com RegisteRed WitH tHe CARe QuAlity Commission

Care and Support delivered the way it should be

We are a charity, founded in 1991, that works with vulnerable and marginalised people in our communities. Everyone likes to feel independent, but sometimes we could all do with an extra bit of help. Alabaré Home & Community is a Domiciliary Care Service, registered with the Care Quality Commission that provides responsive care and support to vulnerable people in their own homes. Our values Care, Compassion, Generosity and Respect and our Christian ethos inform the way that we provide our services and we believe that everyone should have the opportunity to live a fulfilling life. We deliver care and support the way it should be; centred around the person and at the times they would like it. We’re happy to support you with all sorts of activities, such as:• household tasks • managing your money • getting to health appointments

• making new friends • accessing social activities • personal care • shopping, budgeting, cooking

You can pay for the service using your personal budget, or other form of direct payment, from private funds or with funding from the local authority (if you are eligible).

08000 121 247 | www.liveincare.info Salisbury - 01722 398 688

Riverside House, 2 Watt Road, Churchfields, Salisbury SP2 7UD Registered Charity No. 1006504 Regulated by the CQC

www.alabare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued C&S MAKENSTON SPECIAL CARE SERVICE Trowbridge OP D PD LDA SI YA Tel: 01225 762911

ELITE CARE WDCPA Salisbury Tel: 01722 323223

CANDLELIGHT HOMECARE WDCPA Trowbridge OP D PD LDA MH SI YA AD Tel: 01225 776000

ENTERPRISE CARE LTD Salisbury Tel: 01725 510166

CARE BUREAU, THE Salisbury Tel: 01722 414788

FAIRWAYS RETIREMENT VILLAGE, THE Chippenham OP D PD MH SI Tel: 01249 461239

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CARE MATTERS (WILTSHIRE) LTD Warminster Tel: 01985 218055

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CARE ON CALL (UK) LTD Cricklade Tel: 0870 606 0609

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CAREWATCH NORTH WEST WILTSHIRE WDCPA Trowbridge Advert page 32 OP D PD LDA MH SI YA AD Tel: 01225 719333 CARONS CARE LINE Warminster Tel: 01985 850124

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FIRST CITY NURSING SERVICES LTD Advert page 10 Chippenham Tel: 01249 444900

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Salisbury Tel: 01722 320000

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Swindon Tel: 01793 434222

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CATHEDRAL GATE DOMICILIARY CARE SERVICES WDCPA Salisbury OP PD LDA MH SI YA Tel: 01722 340644 CELTIC CARE SERVICES LTD Chippenham Tel: 01249 651908

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Advert page 8 OP D PD LDA MH SI YA

CHANTRY COURT Westbury Tel: 01373 828800 CLOUD HOMECARE LTD Warminster Tel: 01373 832597 DIMENSIONS SOUTH WEST COUNTIES DOMICILIARY CARE OFFICE Chippenham Tel: 0300 303 9098

Live in Care When you need support but wish to remain in your own home, we can provide the care you need.

We provide long term and short term care and respite. Our carers are dedicated, trained, and carefully chosen to meet your requirements. Please call our friendly and professional Regional Manager Hilary Sinclair

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Telephone: 07703 448 195 Email: Hilary.Sinclair@gchc.co.uk

www.gchc.co.uk

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DUNRAVEN HOUSE AND LODGE Salisbury OP D PD LDA MH SI AD Tel: 01722 321055

Good Companions Care Group

REGISTERED WITH THE CARE QUALITY COMMISSION

Service User O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands WDCPA Member of the Wiltshire Domiciliary Care Providers Association â&#x20AC;&#x201C; page 51

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We offer:

Making Independence Possible... Saxon Care is a home care agency providing quality private care in the comfort of your own home. We enable you to retain your independence and offer a real alternative to a residential or nursing home. Whether you require a short visit, or every hour of every day, our team of dedicated and experienced support workers are on hand to ensure you receive the very best levels of care. Saxon Care is one of the first domiciliary care agencies in Wiltshire to utilise an electronic call monitoring system, providing extra reassurance and the peace of mind that you or your loved ones are receiving the highest quality care. We are regulated by the Care Quality Commission (CQC) and received a 5 star rating in our latest report which is available through our website.

With the help and support of Saxon Care, you or your loved ones can continue to live at home for as long as possible.

• Personal daily care • Help with getting up and getting ready for bed • Waking nights/Sleep-In Service • Companionship/Sitting Service • Help with shopping and meal preparation • Live-in care • Accompanied visits to appointments and social outings • Domestic support such as laundry and light cleaning

Tel: 01249 70 50 50 Email: info@saxoncare.com Web: www.saxoncare.com

Care Matters (Wiltshire) Ltd Providing Quality Community Care Services Est. 2003

T: 01985 218055

Do you need help? We can assist you with: • Personal care • Wellbeing visits • Domestic duties • Helping with getting up and getting ready for bed • Companionship • Shopping • Cooking • Bathing • Outings • Sitting service • Escorted trips Care Matters is a small private care agency providing home support services to people who wish to remain independently in their own homes. Areas covered are Mere, Warminster, Westbury and all surrounding villages.

www.carematters-wilts.co.uk carematters@btconnect.com

Our highly-trained, experienced carers can help you stay in the home you love, with 24 hour support. Choose Good Oaks for short- or long-term live-in care from a smaller, independent provider. Contact us on

01202 757787 info@goodoakshomecare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued FORGET ME NOT CARE LTD WDCPA Westbury Tel: 01373 858333 GOOD COMPANIONS CARE GROUP Swindon Tel: 07703 448195 HF TRUST - WILTSHIRE DCA Devizes Tel: 01380 725455

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Advert page 25 OP D PD MH YA

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LIFEWAYS COMMUNITY CARE Melksham Tel: 01225 702755

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LINK HOMECARE Swindon Tel: 0800 433 2323

Advert page 4 OP D PD MH SI YA

MAGNASET LTD T/A CARE CHOICE Trowbridge OP D PD LDA MH SI YA Tel: 01225 767571

HOME INSTEAD SENIOR CARE BATH AND WEST WILTSHIRE Corsham Advert page 29 OP D PD LDA MH SI YA Tel: 01249 847594

MEARS HELP TO LIVE AT HOME WILTSHIRE Amesbury Tel: 0845 266 8944

Advert outside back cover OP D PD LDA MH SI YA AD

INDEPENDENT LIVING SOLUTIONS LTD Salisbury OP D PD LDA MH SI YA AD Tel: 01722 742442

MENCAP - TROWBRIDGE Trowbridge Tel: 01225 716474

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INNOVATIONS WILTSHIRE LTD Marlborough Tel: 01672 514339

MIHOMECARE WILTSHIRE Melksham Tel: 0333 121 8201

Advert page 28 OP D PD LDA MH

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KEIRON STARNS CARE AGENCY Warminster OP D PD LDA MH SI YA AD Tel: 01985 844752

MY LITTLE ANGELS Trowbridge Tel: 01225 767806

LIFELINE HOMECARE Westbury Tel: 01373 823105

NURSE PLUS AND CARER PLUS (UK) LTD Salisbury Advert page 28 OP D PD LDA MH SI YA AD Tel: 01722 439810

Advert page 30 OP D PD LDA MH SI YA AD

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At Innovations we are a local company with a commitment to the East Wiltshire area. Established in 1997 we now offer a Domiciliary Care service to help people to live in their own homes and to access their community. Our service is available to older people, people with a learning or physical disability and people with mental health support needs. We can offer care or support which is tailored to your personal needs. This could be on a long term or short term basis. We will talk to you about what it is you need but it could include things like getting up and going to bed, washing, support to prepare meals, with your medication and housework. If you need to get out we can help you with shopping, hospital appointments and accessing community facilities.

If you live in Pewsey or Marlborough or the surrounding area and need care or support, please feel free to contact us. Contact our Marlborough ofﬁce on 01672 514339 or email us on sally.innovations@gmail.com

to discuss your service requirements.

Our experienced Care Workers are on hand to offer assistance to the elderly, people with a learning, physical disability or extra help following a stay in hospital. + Fully trained and DBS checked staff + Registered with the CQC - Care Quality Commission + Times to suit you, 24 hours a day, 7 days a week + Complex and continuous care packages + Out of Hours on call service - no call centres + Offering assistance with personal care, domestic work, getting in/out of bed, bathing, day trips, assistance dressing, social inclusion, companionship, life skills & much more..

Purity care focuses on offering our service users with the highest standard of care and customer service in the home care industry. Services includes: • Cleaning, Ironing and preparing meals • Washing, dressing or shaving • Shopping, collecting prescriptions • Company and help whilst recovering from illness • Assistance with getting up and going to bed • Accompanying you to appointments or social activities • Medication assistance • Pop in/security checks

Tel: 01793 423862 www.purity-care.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued OSJCT FLORENCE COURT Trowbridge Tel: 0800 988 8133

Advert page 54 OP D PD LDA

SOMERSET CARE COMMUNITY SERVICES (WILTSHIRE) Melksham Advert page 34 OP D PD LDA MH SI YA AD Tel: 01225 702141

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SPIRE HOMECARE LTD WDCPA Salisbury OP D PD LDA MH SI YA Tel: 01722 327319

OXLEY CARE LTD Tidworth Tel: 01980 846690 PA CARE AGENCY Chippenham Tel: 07720 083194 PEERCARE Trowbridge Tel: 01225 710971

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PRIMECARE SALISBURY Salisbury Tel: 01980 652526 PRINCESS HOMECARE WDCPA Lyneham Tel: 01793 852473 PURITY CARE Swindon Tel: 01793 423862

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SPITTLEBOROUGH FARM Wootton Bassett Tel: 01793 841204

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SUPPORT CARERS Andover Tel: 01264 791341

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SURECARE SERVICES (WESSEX) WDCPA Trowbridge Advert page 34 OP D PD MH SI YA Tel: 01225 760100

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Home. There’s no place like it. With our absolute focus on quality of service, why are we different ?

RANGEFORD CARE - WADSWICK GREEN Corsham OP D PD MH SI YA Tel: 07814 717560 REACH SUPPORTED LIVING SALISBURY Salisbury Tel: 01722 432438

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RV CARE LTD (SOMERSET) Bath Tel: 01205 830309

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SAFE CARE WDCPA Trowbridge Tel: 01225 350612

Advert page 34 OP D PD MH SI YA

SAXON CARE SOLUTIONS LTD WDCPA Chippenham Advert page 26 OP D PD LDA MH SI YA Tel: 01249 705050 SHAFTESBURY COURT (MANOR CLOSE) Trowbridge Tel: 01225 760228

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Services include:  Companionship  Light housekeeping  Local transportation & errands  Meal Preparation  Respite Support  Convalescence support  Shopping  Personal care  Specialist dementia and Alzheimer’s care and much more ...



We turn up at the agreed time … every time We send the same person so you always know who will call We do not provide ‘care’ in fifteen minute slots; with us it’s minimum of an hour Our staff do not wear uniforms, so to everyone else it looks like family or friends are visiting We are very proud of our reputation for providing an outstanding service

From just a couple of hours a week, our service is available up to 24 hours a day, 7 days a week. Being able to continue living at home can be one of the most important comforts in an older person’s life. That’s why Home Instead Senior Care are here to help. Winner: National Care Provider of the Year Award

Call us on 01249 847 594 or 01225 808 273 email enquiries.bath@homeinstead.co.uk www.homeinstead.co.uk/bathwestwilts

Approved by the Care Quality Commission

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We provide personalised care packages to suit your needs • Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

Wiltshire Office: 01373 823105 Somerset Office: 01458 832692 www.lifelinehomecare.co.uk enquiries@lifelinehomecare.co.uk

Just a call away night or day

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care provider listings continued THERE4U (SALISBURY) Salisbury Tel: 01722 774444 TOTALLY LIVING CARE Salisbury Tel: 01722 567356

Advert page 34 OP D PD SI YA

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TURNING POINT – WILTSHIRE Salisbury Tel: 01722 820950 TYDEMANS HOMECARE WDCPA Wootton Bassett Tel: 01793 851015 UNITED RESPONSE DCA Chippenham Tel: 01249 765504

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VOYAGE (DCA) WILTSHIRE Trowbridge Tel: 01225 808423

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WESSEX CARE COMMUNITY SERVICES Salisbury Advert page 64 OP D PD LDA SI YA Tel: 01722 336933 WILLOW HOUSE DCA Amesbury Tel: 01980 622220

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WILTSHIRE CARE AT HOME SERVICE Trowbridge OP D PD LDA SI YA Tel: 01225 781129 WILTSHIRE COUNCIL RELIEF BANK Salisbury Tel: 01722 432454

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Quality care and companionship in the comfort of your own home Right at Home is one of the UK’s most trusted care companies. Our local team of friendly, reliable carers specialise in assisting people who may need a helping hand with day-to-day tasks in their own home. To find out how we can help care for you or your family, contact our friendly local team in Swindon.

01793 602502

www.rightathomeuk.com/swindon Email: swindon@rightathomeuk.com

Our services include: • Companionship • Transportation and errands • Meal preparation • Light housekeeping • Help with washing, dressing and personal care • Medication reminders • Post-operative support • Holiday and respite cover • Specialist dementia care • Live-In Care

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Choice, Support & Independence

Providing you with quality care in your own home Carewatch North West Wiltshire has supported people living independently in the comfort of their own home for over 15 years. We pride ourselves on the quality home care and support services we provide to our customers around North West Wiltshire. We can guarantee quality care due to our expert recruitment skills, ensuring we have the best Care Workers. Our Care Workers receive exemplary training and ongoing development leading to recognised qualifications. We have won several awards for the training that we provide. We support and encourage all of our staff to excel in there career. We know continuity of care is a very important to our customers, so when you choose Carewatch to support you, or a loved one at home, you will have peace of mind that the same Care Worker will be there for each visit, and at the same agreed time. Our services start from 30 minutes to 24 hour care. “Everyone we spoke with was complimentary of the staff and were satisfied with the care and support they received. Comments included “I cannot fault the care and attention I receive. I have regular carers which is important to me, they know me very well and I don’t have to keep explaining what needs to be done and when. They are kind and that matters to me.” From our latest CQC report.

For more information please contact us on:

Personal care 3 Washing/bathing 3 Dressing/undressing 3 Personal appearance 3 Managing continence 3 Hair care 3 Dental care Other support we provide 3 Assistance with medication 3 Companionship 3 Domestic help in the home 3 Grocery shopping 3 Pet care Types of care we provide 3 Personal support 3 Complex care 3 Palliative care 3 Respite care 3 Home from hospital

 01225 719 333 

enquiries@carewatch-wiltshire.co.uk www.carewatch-wiltshire.co.uk

Awarded Care Employer of the Year Award 2015

Support for carers A carer is someone who provides unpaid support to a family member, partner, friend or neighbour. This could be because they are ill, frail, or disabled, or have mental health or substance misuse issues. Anyone can become a carer. Carers can be any age and may or may not live with the person they care for. If there is someone who helps and cares for you on a regular basis, they will be a carer. The caring role can be both satisfying and exhausting. Carers are entitled to an assessment and may be eligible for a range of services. More information is available,

starting on page 9, or you can visit the website: www.yourcareyour supportwiltshire.org.uk/carersmenu.aspx To find out more about support for carers contact Carers Support Wiltshire. Tel: 0800 181 4118 Email: Info@carersinwiltshire.co.uk

Respite care and short stays Carers sometimes need a break and this can be provided in several ways: • you can go into a care home yourself for a week or two to give the person who looks after you a break; • home-based respite care can be arranged — when a care worker moves into your home; or • family-based respite care may be arranged — when you move into another family’s home for a period. The best option for you and your carer will depend on your needs, the urgency of the situation and personal

choice and cost. There are a number of different schemes in Wiltshire; contact a customer adviser on: 0300 456 0111 for advice. If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it’s like. This will help you make an informed decision. If you have nursing needs, you can get additional help with fees. See ‘Care homes with nursing’ on page 39 or NHS continuing healthcare on page 45.

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Need help at home? We have Time For You. All of our clients receive more than just specific home care;

We take the time to provide companionship and a friendly ear too. Plus, all new clients receive an assessment from our qualified nursing team. For help with personal care, housework, sitting or sleep-in and more - call Jo or Kim now on

01722 774444

We’ll make time when you call

Delivering Quality Care and Support across Wiltshire Somerset Care is a leading not-for-profit care provider. We deliver a range of services across Wiltshire to support people to live independently, including: • Assistance with personal care • Support with domestic tasks • Home from hospital reablement as part of the ‘Help To Live at Home’ scheme • Companionship, respite and holiday support • PETALS – specialist dementia services • Clinical services and complex care • Support with medication and welfare checks • Live-in care For more information, please contact our dedicated Wiltshire team on: (01225) 702 141 or email: enquiries.wiltshire@somersetcare.co.uk

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Safe Care

I need support at home

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Providing care in the comfort We operate 7 days a week, 365 days a year and we are registered with the CQC. The areas of your own home ◆ Personal Care We can assist With:

we cover are Bradford on Avon, Melksham, Trowbridge, surrounding villages.

◆ Lunches

We have been providing care in Wiltshire for over 10 years. From a short weekly visit to enhanced daily care, you can be sure of our full attention to your specific needs. We pride ourselves on excellent communication skills and friendly service. We provide support for those customers who are in receipt of a Direct Payment. “I am on my own with no close relations and really appreciate the excellent care from everyone at Surecare” Mr S

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◆ Shopping ◆ Laundry

If you would like anymore information

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◆ Domestic duties

on any of the contact details.

Personal ◆ Medication prompting

Care: Washing, bathing,

Phone number: 01225 350612 Showering andsafe-care@blueyonder.co.uk dressing e-mail: sitting service Website: www.safecare-wiltshire.co.uk Lunches: Fresh or frozen meals ◆ Escort to appointments ◆ Safety visits /

Domestic: General cleaning Laundry: Washing, drying and ironing

WHAT ARE THE CARE OPTIONS? Shopping: YouCHOOSE? can go with the carer or HOW WILL I KNOW WHICH TO

Contact Details:

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VISIT THE NEW CARE SELECT WEBSITE Phone Number: Medication prompting WWW.CARESELECT.CO.UK 01225 350612

E-mail: safe-care @blueyonder. co.uk

Safety visits/ Sitting service Escort to appointments If you would like anymore information

please don't hesitate to contact us on Website: www. safecare-wiltshire any of the contact details. .co.uk CALL CARE SELECT FOR MORE INFORMATION: We operate 7 days a week, 365 days a year. 0800 389 2077 The areas we cover are Bradford on Avon, Melksham, Trowbridge, surrounding villages

This Directory’s helpline 0800 389 2077 – information on choosing andwith paying Registered the CQCfor care

Specialist care People with a learning disability If you have a learning disability, the Government has indicated that services for people with disabilities should promote the following key principles:

you are eligible for support from the Council. The CTPLD in Wiltshire can be contacted on: 0300 456 0111.

• respecting people’s rights; • actively promoting people’s independence; • ensuring that people have and are able to make choices in all areas of their lives; and • creating opportunities for people to be included rather than separated from society. If you are assessed as eligible for support, you may be referred to a Community Team for People with Learning Disabilities (CTPLD). These teams are made up of a number of different professionals who can offer advice and support. There might also be local charities and voluntary organisations who may offer services regardless of whether

Supported Living Services

Galax Care provides accommodation, homecare and community support to young adults with learning disabilities and autism in Swindon and Wiltshire. Tel: (01793) 915 095 Email: info@galaxcare.co.uk Web: www.galaxcare.co.uk

People with a physical impairment If you have a physical disability or a long-term illness, organisations in the independent and not-for-profit sectors may be able to signpost you to, or provide you with, a range of services to help you live as independently

as possible. There are also services available to support someone who may be your carer. The adult care teams provide services for eligible adults with a physical impairment. They can be contacted on: 0300 456 0111.

People with a sensory impairment Wiltshire Council has a specialist Hearing and Vision team which covers the county. This team takes referrals directly from: • the public, including carers, relatives, friends and neighbours; • other professionals such as health, education, environmental health and other social services staff; and • voluntary agencies. Everyone can get information and advice. The team also assesses an individual’s situation and helps decide how best to meet their needs. This may be through Council services or from other sources.

Tel: 01380 725201 (voice/text) Minicom: 01380 732126 SMS (Text): 07899 067466 Email: hearingandvisionteam@wiltshire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

People with mental health conditions The initial point of contact if you are experiencing mental health difficulties is usually your GP. Your GP can initiate and maintain your treatment, and/or signpost you to other groups/organisations which can help you, including primary care psychology, otherwise known as LIFT. LIFT offers a variety of services for people who are experiencing anxiety/depression or are looking to improve their wellbeing. The psychological care interventions include psycho-educational courses, selfhelp materials, online computer packages and individual sessions. Your GP may want to seek more specialist input and refer you to Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). AWP can provide advice to your GP or refer you onto specialist mental health services which can help you to find the best way to recover and stay well, based on your individual need. Working alongside AWP there are two specialist mental health social work teams in adult social care (Wiltshire Council) who provide support for adults with severe and enduring mental health conditions. The teams are based in the north (Monkton Park, Chippenham) and south (Fountain Way, Salisbury) of the county. The teams are responsible for completing assessments when packages of support, supported living or residential/nursing home placements are required. They work very closely with housing providers and other local organisations/voluntary sector groups who can assist with employment and

Ashbury Lodge SN3 1NW

01793 496827

vocational activity. The mental health social work team is also responsible for co-ordinating assessments under the Mental Health Act 1983 (amended 2007). For information on care or support options your first step is to contact a customer adviser on: 0300 456 0111. AWP offers a Patient Advice and Liaison Service (PALS) which is a free, confidential and impartial service available to everyone who uses AWP services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue. PALS can help if you: • a re worried and not sure what to do or where to go; • need clarity about a situation; • w ant someone to listen to your experience of services; or • need information and help. Tel: 01249 468261 Freephone: 0800 073 1778 Email: awp.pals@nhs.net

Church View SN3 4YA

01793 820761

Downs View SN4 0EU

01793 740240

Specialist, Dementia & Nursing Care - Full Activities Program Friendly Professional Staff - Fully Secure Email us at: info@coatewatercare.co.uk

www.coatewatercare.co.uk 36

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia care If you are worried that you or someone you know may have dementia, it is important that you talk to your GP as soon as possible. They will be able to rule out any other illnesses or conditions that may have similar symptoms to dementia, including depression and infections. Once your GP has checked for any easily treatable causes, they will then be able to talk to you about having an assessment. They can then request a specialist assessment from the memory service if necessary. The memory service is for people who are concerned about their memory and think it is affecting their day-to-day life. An assessor will talk with you about your memory difficulties, complete some further checks and discuss the impact of any problems or issues. The memory service encourages the person with memory issues to take someone, such as a family member, with them so that everyone can be involved where appropriate.

Residential dementia care checklist

The implications of a diagnosis will be discussed, with information and advice being given, and there will be the opportunity to discuss any possible medication and support that may help the person to manage the situation. Sometimes getting a diagnosis can take time, but this should not put you off. If you do not feel confident about talking to your GP, there are local charities you can talk to. Alzheimer’s Support and Alzheimer’s Society have a Dementia Adviser Service that offers personalised information and signposting for people with dementia and their carers – see page 52 for contact details. For information about dementia care services, such as care and support in your home or residential care homes, contact Wiltshire Council on: 0300 456 0111. Listings of home care providers start on page 22; those offering dementia care services are marked with D. © 2015 Care Choices Ltd

This offers a list of things to look for in care homes specialising in dementia. Please use it in conjunction with the care homes checklist on page 42. RESIDENTS The best indication of a good home is that the residents appear happy and responsive.

ACTIVITIES Residents should be stimulated without feeling stressed.

 Are there rummage boxes around the home to stimulate residents?

 Are residents able to compile memory boxes?

 Are residents taking part in activities?  Are residents talking to each other, staff and visitors?  Do residents look well dressed and groomed?  Do residents get to choose their clothes every day?  Are people supported to stay independent and do things for themselves e.g. getting dressed, making food etc.? ACCESS If the person with dementia needs, or is likely to need, equipment or adaptations you may want to check that:  there are adequate signs and cues for different parts of the home such as dining room and bathroom.  the home has a policy about locking external doors. BEDROOMS You may want to find out whether the person with dementia can have a single room and whether residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

 Are reminiscence activities available?  Do staff compile life story books, including photographs and mementoes? STAFF It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.  Do they have any training and experience in dementia care?  Will the person with dementia have a member of staff particularly responsible for their care?  Is there a member of staff you can talk to about your own worries about the person with dementia? MANAGER/HEAD OF HOME A manager who is caring as well as efficient can make all the difference to a home.  Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?  Is there a full assessment at home before a resident is admitted?

Visit www.carechoices.co.uk for further assistance with your search for care

Accommodation Wiltshire Council’s Shared Lives Scheme This service provides long-term accommodation, shortterm stays, respite and day activities to: • people with a learning disability; • people with a mental health difficulty; • older people; and • p eople with physical disabilities, head injury or sensory impairments. The service is provided in the households of approved Shared Lives carers who offer support or care as required by the person placed with them. Once a person has been referred to the service, usually by their care management team, the Council matches them with a Shared Lives carer who has a vacancy. A

series of introductions is arranged to help them get to know each other before deciding whether or not to set up a Shared Lives arrangement. The team then monitors each arrangement to help ensure that it is an enjoyable and fulfilling experience for all concerned. For further information about Shared Lives, please contact the Council at: Wiltshire Shared Lives, Wiltshire Council, PO Box 2281, Salisbury, Wiltshire SP2 2HX Tel: 01722 438196 Email: Christopher.lyne@wiltshire.gov.uk

Sheltered housing For some people sheltered or supported housing can offer an alternative to a care home. There is a diverse range of sheltered housing schemes in Wiltshire. Some are bungalows, some are flats with

communal facilities. All of the stock is managed by different registered providers (landlords). The landlord is responsible for the upkeep and maintenance of the building and grounds and housing services, such as

Residential, Dementia, Nursing and Respite Care | Marlborough | Wiltshire Merlin Court Care Home is within a short stroll of the historic bustling market town of Marlborough with its beautiful streets, boutique shops and thriving local services. Many of our spacious rooms have access to the outdoor patio areas, while others have views across the common. The Home offers stylish residential living, with fine dining, daily group activities and twenty four hour support should you need it. Managed by leading care provider Avery Healthcare, our homes are companionable and vibrant places, characterised by fun and friendship. But don’t take our word for it, come and see it for yourself. We’re just off The Common at SN8 1JR. Call Mandi Short, our home manager on 01672 512454 or Google ‘Merlin Court Care Home, Marlborough’ for more information. Merlin Court offers: • Generously proportioned en-suite bedrooms • Two conservatories • Restaurant quality food served daily & a friendly on site coffee shop • Relaxing lounges, comfortable quiet rooms & elegant communal dining areas • Baby grand piano set within the reception area • Hotel standard support services including a daily programme of therapeutic activities • Proximity to the outstanding beauty of the Wiltshire Downs.

Manager: Mandi Short | www.averyhealthcare.co.uk | enquires.merlincourt@averyhealthcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sheltered housing continued communal lighting and heating. You pay rent to your landlord for your home and service charges to your landlord for utilities and maintenance of the scheme in which you live. Your service charge includes the provision of an alarm service to access help 24 hours a day, seven days a week.

Sheltered housing can be rented or owner-occupied accommodation. To apply for sheltered housing, you can download the application form from the Homes 4 Wiltshire website and return it to the Homes 4 Wiltshire team. Website: www.homes4wiltshire.co.uk

Extra care housing Extra care housing is for people who want to live independently but who may be finding it difficult to manage in their current home. Extra care is being developed in Wiltshire so that people have more choice about where they receive their care. It means that people who need extra support have an alternative to receiving that support in a residential care home. This can be especially important to couples who want to be able to stay together even if their care needs increase. There are a number of different types of extra care housing schemes. Properties can be rented or bought and, if the property is rented, the rent is usually covered by housing benefit. Staff are available 24 hours a day. This means that, as well as being able to get care and support during the day, help can be available at night and there is always someone on duty in case of emergencies. Extra care housing may also have a café or meal provision, other facilities, such as a hairdresser, and social activities taking place on-site on a regular basis. Applications are usually considered from people who are aged 55 or over, have a need for care and have a local connection to Wiltshire. For further information, please contact a customer adviser on: 0300 456 0111.

Some of the Extra care schemes in Wiltshire: Crammer Court Church Walk, Devizes, Wiltshire SN10 3AW Aster Living Tel: 01380 739694 Email: info@asterliving.co.uk Meadow Court Aston Close, Pewsey, Wiltshire SN9 5AH Ridgeway Community Housing Association Tel: 01672 569150 Email: anne.walsh@ridgewaycommunity.org.uk Florence Court Rutland Crescent, Trowbridge, Wiltshire BA14 0NY Bedfordshire Pilgrim Housing Association Tel: 01225 764400 Email: ech@osjct.co.uk Dairy View Cloatley Crescent, Royal Wootton Bassett, Wiltshire SN4 7FU Tel: 0300 456 0104 Email: lettings@housingandcare21.co.uk

Residential care There are two types of residential home: Care homes (personal care only) Residential care homes cater for people over the age of 65 who have no nursing needs but who may require help with personal care tasks. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. See page 43 for more information. Care homes with nursing If a care home providing nursing care is the best solution for you, your social care worker will give you information to

help you find a home that meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home. The current amount is £112.00 per week. If you think you may need nursing care in a home, and will require financial assistance from the Council to pay the fees, you will need to be visited by a social worker or a customer co-ordinator to determine what care you will need. This might be in your own home, or in hospital, or in a care home. You will be fully involved in planning your care needs. It is important that you get your nursing assessment done before you go into the care home. You can contact

Visit www.carechoices.co.uk for further assistance with your search for care

Residential care continued the nurse care management teams for your area at the Wiltshire Clinical Commissioning Group (CCG). Personal care is not paid for by the NHS, except in limited circumstances, and must be paid for if your capital/ savings exceed £23,250. See page 45 for information on continuing healthcare. When looking for appropriate care:

needs, but bear in mind that your requirements may change; • c onsider whether the home environment is sufficiently safe/secure; • ask what activities and facilities are offered; and

• remember the care available must suit your needs;

• a sk if the care home normally does business with the Council at fee levels it accepts and, if not, find out whether you would have to move or find someone else (known as a third party) to help pay your care home fees should you seek financial support from the Council in the future.

• a careful and honest assessment by the care provider should establish whether the home matches all your

Comprehensive lists of care homes and care homes with nursing in Wiltshire start on page 55.

• remember that it could be your home for life; • check that the home is properly registered;

Out of county care You can choose a care home outside your home county. You may want to be closer to friends and family members, or you may want to relocate to another part of the country. If you choose to move to a new local authority area, Wiltshire Council will continue to pay all or part of the

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costs of your care home placement. The fees that your local authority will pay may vary and if you choose a home that charges more than the local authority would reasonably expect to pay it will offer you a choice of alternative accommodation which accepts this rate, or you may need to pay a top up, see page 45. The authority may offer you the fees you would receive if you remained within the county, or it may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision. If you’re self-funded, you can move to another authority area but should inform the local authority in that area so they can support you with information and advice. For information on care provision in other regions, contact this Directory’s independent helpline on Freephone: 0800 389 2077 with details of your requirements.

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We are a small family run care company providing 24-hour live-in care to the South West. Live-in care enables people to remain in their own homes with the reassurance that someone is there for them. This also works well for respite care when clients need a little assistance to get back on their feet. We offer domiciliary care (shorter drop in visits) in Warminster, Westbury, Frome and the surrounding villages.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

My Home Life My Home Life is a UK-wide initiative, sponsored by Age UK, City University and Dementia UK, aimed at promoting quality of life for those who are living, visiting or working in care homes for older people. Its focus is: ‘what makes life good in care homes now, what could make them better and how might we get there?’. My Home Life has a website which gives information and examples of good practice: www.myhomelife.org.uk Wiltshire Council, as part of its commitment to working with care homes to improve quality of life, has invested in the My Home Life programme. Over the past four years the Council has supported more than 30 care home managers to participate in the Leadership Support Programme, which gives the skills to integrate the bestpractice themes detailed below into the day-to-day culture of their care home. My Home Life identifies eight key themes that focus on what best-practice in care homes for older people looks like in the 21st century.

community.

1. Maintaining identity – by staff learning more about residents’ lives it enables them to adopt a more personcentred approach to tailor care and support to each individual’s needs.

8. Promoting a positive culture – promoting a positive perception of life in care homes for all those involved and highlighting good practice.

2. Sharing decision-making – everyone’s contribution being valued to help the care home function as a true

3. Creating community – through the relationship between residents, their family, friends, staff and the wider community. 4. Managing transitions – moving to a care home is a major transition in life which may involve considerable losses, but, with appropriate planning and support, can bring benefits and improved quality of life for older people and their families. 5. Improving health and healthcare – recognition that health is fundamental to quality of life. 6. Supporting good end of life – an emphasis on personal need and dignity through which the resident, their relatives, friends and staff are supported. 7. Keeping workforce ‘fit for purpose’ – using research and sharing good practice to identify and meet the education and training needs of the care home workforce.

These eight themes provide a good starting point for conversations with care homes when making decisions.

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs and Well-led. Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC

has also started rating services as Outstanding, Good, Requires Improvement and Inadequate. By March 2016, the CQC expects to have rated every adult social care service in England. When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website: www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report. For any enquiries or to register a concern or a complaint, phone the CQC on: 03000 616161 or email: enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes checklist

Home 1 ......................................................................................................................................................

£ ................ p/w

Home 2 ......................................................................................................................................................

£ ................ p/w

Home 3 ......................................................................................................................................................

£ ................ p/w

First impressions • • • • •

1 2 3

• Is there a designated smoking area? • What arrangements are there for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

1 2 3

Staff

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? 1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• A re there any rules and restrictions, for example, going out and the time of return? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

Visitors • • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• • • •

How much choice do you get about meals? Is the food varied and interesting? Can the home cater for your dietary needs? Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

1 2 3

• D oes the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

1 2 3

• C an you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? £............... £............... £............... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens

1 2 3

• • • •

Contract terms • • • •

1 2 3

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet? 1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for care The information here has been developed by a group of public organisations and charities to help people make better and more informed decisions about paying for care, and to encourage people to get information and advice about the use of their money in this regard. Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding the type of service that might suit you, and also whether the Council might contribute to the costs. The authority will help you to identify services and resources within your community that will help you to live at home. It will also conduct a financial assessment to see whether you are eligible for any services that are funded by the Council. The following is intended to help you get information and advice on your personal finances and how to pay for care if you:

• are planning for retirement; • are an older person considering getting help with care and support for yourself; • have a need to fund care immediately; • are a family member, a carer or have Power of Attorney or deputyship of somebody needing to fund their care; • have a child with disabilities and want to ensure they have financial security after you die; or • are disabled and want to plan your financial future to make the best use of compensation payments, or if you think your ability to work and support yourself financially may lessen over time. If you need nursing care you may be entitled to funding from the NHS for all or part of the cost; you should ask your local Council, your hospital or GP whether you might be entitled to this.

Financial assessments There are different ways to pay for long-term care. If you need care and support immediately or in the near future, first check with the Council about any support it gives by requesting an assessment. If you have eligible needs and you want help to pay towards the cost of services, the Council will assess your income and capital. The value of your home is not included in your assessment unless you are moving into residential care. If you have capital or savings of more than £23,250 you will have to pay for any care services you require, but you are still entitled to discuss your needs with someone at Wiltshire Council who is trained to advise you. If you have capital or savings of less than £23,250 you may be entitled to funding from the Council. After your assessment, you will also be able to get help with information about the choices you have for meeting your care needs and how to arrange care, even if you are not eligible for funded support from the Council. Many people wrongly assume that they will need residential care when there may be options available to stay at home and access existing community resources. If you don’t qualify for financial help from the Council, you will normally have to pay the cost of care out of your own income and savings. For further information about options please visit: www.yourcareyoursupportwiltshire.org.uk or see ‘How Wiltshire Council can help’ on page 45. Your local authority, your GP or other NHS services may also offer you help to try to regain your independence

through the use of equipment or adaptations to your home, or through programmes of rehabilitation. For more information see page 12 or call a customer adviser on: 0300 456 0111. You should check what benefits you are entitled to. Not all benefits are means-tested and you may qualify for Disability Living Allowance (DLA) or Personal Independence Payments (PIP) if you are under 65, or Attendance Allowance (AA) if you are over 65. AA/PIP/DLA (care component) cannot normally be paid if the Council or the NHS is funding your care in a care home. It is important to make sure you find out as much as possible before making care funding decisions. For further information, please contact a customer adviser on: 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care

Personal budgets A personal budget is the amount of money allocated to someone to pay for the care and support they need due to disability, frailty or vulnerability. Everyone who is eligible for funded social care will be given a personal budget once their needs are agreed. The value of your personal budget will be based on your eligible needs and your support plan. You can choose to have your personal budget managed by the Council, or you can choose to manage it yourself through a direct payment. You can also decide to have some support managed by the Council and some by yourself.

Direct payments If you have been assessed as needing care and support services and choose to take at least some of your personal budget as a direct payment, either with or without assistance, you will receive a payment to organise and buy services yourself. If you are not able to manage the direct payment then an authorised or nominated person may be able to manage it on your behalf. An authorised person is anyone who agrees to manage a direct payment on behalf of a person with care needs. An authorised person is someone who agrees to manage a direct payment for a person who lacks capacity, according to the Mental Capacity Act 2005. A nominated/ authorised person must have the capacity to manage the direct payment and be deemed appropriate by the local authority. Direct payments can be used to arrange support designed to meet your needs in a way that makes sense to you. The Council will agree these needs with you and write them into your support plan. Direct payments should be used to pay for the support you require to meet the eligible needs identified in your assessment.

You can choose to use your direct payment to buy care from an agency or employ your own personal assistant. You could also decide to pool your direct payment with other people and choose support options you may not have been able to afford by yourself. If you are a carer, you may be able to get a direct payment to pay for support or services which will help you to carry on caring, although you cannot use the payment to support the person you care for. Direct payments cannot be used for: • health services; • permanent care in a care home or care home with nursing; or • services which are managed by the Council - such as its in-house day care service. The amount of money you receive depends on the level of your needs and the support you require to live in your own home, taking into account what it would cost if the Council provided the services instead. Unless you are a carer, you will usually have to pay a contribution towards your personal budget. Contributions will be based on a full financial and benefits assessment which will identify how much of your disposable income you will need to contribute towards care services. Most services are means-tested and you will need to fund all of your care if you have assets above the maximum threshold set by Government. If you are interested in learning more about having a direct payment or wish to access support with an existing direct payment, the Wiltshire Centre for Independent Living is commissioned by the Council to provide this service. The service can be contacted on: 01380 725400. You can also contact the Council’s customer advisers on: 0300 456 0111.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How Wiltshire Council can help If you need to move into a care home and you are not eligible for funding from the Council, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard If your former home is included in your financial assessment, but your other capital/savings is less than £23,250, and your income is not enough to meet your care home fees, the Council may assist with the cost during the first twelve weeks of permanent care if it agrees that care is needed. Deferred payment agreements After the twelve-week property disregard period, any financial help from the Council will be in the form of a charge placed against the value of your home which is then recovered once your house has been sold or after you pass away. However, the Council may limit how much it will pay and it may affect your entitlement to pension credit or income support if your property is not seen to be on the market, as it will be treated as capital by the Department of Work and Pensions (DWP). Attendance Allowance/Disability Living Allowance (care component) These are non-means tested, non-taxable benefits from the DWP paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night. Everyone in these circumstances can, and should, claim this benefit. This benefit will not be paid if your care home is funded by the Council, but can be, if the financial help provided by the Council is a ‘loan’ pending the sale of a property. In April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by Personal Independence Payments. How much you’ll get depends on how your health condition or disability affects you. For further information, visit www.gov.uk/pip NHS continuing healthcare NHS continuing healthcare is the name given to a package of care which is arranged and funded solely by the NHS for individuals outside of hospital who have ongoing health care needs. You can receive NHS continuing healthcare in any setting, including your own home or in a care home. NHS continuing healthcare is free, unlike support provided by local authorities for which a financial charge may be made depending on your income and savings. If you are found to be eligible for NHS continuing healthcare in your own home, this means that the NHS

will pay for healthcare (e.g. services from a community nurse or specialist therapist) and associated social care needs (e.g. personal care and domestic tasks, help with bathing, dressing, food preparation and shopping). In a care home, the NHS also pays for your care home fees, including board and accommodation. Anyone over 18 years of age assessed as having a certain level of healthcare needs may be entitled to NHS continuing healthcare. For further information contact the Continuing Healthcare Team at Wiltshire Clinical Commissioning Group on: 01380 733865. Running out of money If your capital/savings are likely to reduce to £23,250, you must let the Council know at least two months in advance as it will step in to help with your care fees. An assessment of your situation must be conducted and normally a contribution towards your care costs will be made. If the home you have chosen charges more than is considered appropriate, you will need to find someone to help pay the difference – a ‘top up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home, although before this happens the Council will undertake a risk assessment to confirm that you are fit enough to move. Contact the Council to find out more: 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care

Seeking financial advice Later-life advisers Advisers specialise in the financial needs of older people. Those advisers who have taken steps to become independently accredited can offer added reassurance that they offer the practical help and guidance needed to make the right decisions at the right time. There are three main ways of paying for advice: • f ees – by paying the adviser a fee, either at an hourly rate or a set fee; • c ommission – by paying indirectly through commission, which is deducted by the product provider from the product(s) you invest in. As well as the initial commission charged when the product is taken out, there may be annual commissions, known as ‘trail commissions’; and • f ees and commission – by paying a combination of fees and commission. Not all advisers offer all three payment options. Make sure the adviser you choose offers the payment option that you want. Ask the adviser to explain what you’re paying for, how much it will cost and how you will pay for it. If you want to pay by commission, ask your adviser how this will be calculated and whether this has any effect on the advice you will be given. Make sure you understand and are comfortable with the payment arrangements before proceeding. If you’re getting investment advice, ask your adviser if the costs include a review of your investments from time to time or if you must pay for that service separately. You can access both general information about paying for care and information about accredited financial advisers in your area through the Society of Later Life Advisers (SOLLA): www.societyoflaterlifeadvisers.co.uk The Money Advice Service also gives information about finding independent financial advisers. Web: www.moneyadviceservice.org.uk Tel: 0300 500 5000 The Council has identified two companies accredited

by SOLLA to provide money advice services to the people of Wiltshire: Ashcourt Rowan 37 Gay Street, Bath BA1 2NT Tel: 01225 469424 Email: enquiries@ashcourtrowan.com Web: www.ashcourtrowan.com/financialplanning Eldercare Group Ltd Tel: 0800 082 1155 Email: advice@eldercaregroup.co.uk Web: www.eldercaregroup.co.uk There are other companies that also offer this service, but it is important to ensure they are accredited by the Society of Later Life Advisers. Citizens Advice or Age UK can advise you further. Age UK Age UK provides independent information and advice on finding and paying for care. Tel: 01380 727767 Web: www.ageuk.org.uk Age UK also has offices in Salisbury which you can contact by phoning: 01722 335425. Citizens Advice Citizens Advice provides quality, free, independent, confidential and impartial advice for everyone. Tel: 0344 411 1444 Web: www.citizensadvice.org.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 46

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Essential information Keeping people safe Wiltshire Council and its partner agencies expect health and social care services to work in a way that respects people’s dignity, independence, choice and safety and to have a zero tolerance of abuse. The Council and its partner agencies recognise that people can be abused physically, psychologically, financially, sexually, be discriminated against or neglected. This abuse can take place where a person lives, within a care home or day service, in hospital, in custodial situations, in a place where support services are being provided, or in a public place. It can be carried out by partners, relatives, friends, volunteers or someone employed to provide a health, housing or social care service. All organisations providing health, housing and social care services in Wiltshire should follow the Policy and Procedures for Safeguarding Vulnerable Adults in Swindon and Wiltshire (2007) and report any allegations or suspicions that a vulnerable person is being abused. Your concern will always be taken seriously. If you would like more information about the abuse of vulnerable people please contact a customer service adviser and ask them to send you a free copy of ‘Keeping People Safe in Wiltshire’. If you have any concerns about a vulnerable person being harmed or neglected you should contact a customer adviser: 0300 456 0111. Text phone: 01225 712501. Fax: 01225 713355 Email: customeradvisors@wiltshire.gov.uk

There is also information about forms of abuse on the Wiltshire Council’s website: www.yourcareyoursupport wiltshire.org.uk If you think someone is in immediate danger call: 999. Disclosure and Barring Service (DBS) The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevents unsuitable people from working with vulnerable groups. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). Anyone employing a Personal Assistant is advised to carry out a DBS check on the personal assistant. You can be supported to do this by the direct payment support organisation. For more information please see the DBS website: www.gov.uk/disclosure-and-barring-service

This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you, providing details of all home care providers, care homes or care homes with nursing that meet your criteria with supplementary information about choosing and funding care. One call to the freephone number: 0800 389 2077 will enable the service to build a profile of exactly what type

of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Visit www.carechoices.co.uk for further assistance with your search for care

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney (PoA). Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPoA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPoA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPoA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPoA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment, but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out

treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed ‘Gift’ out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area. See page 52 for contact details.

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Complaints, compliments and feedback If you receive care at home or in a care home you should feel able to comment on or complain about any aspect of your life there which affects your happiness or comfort. This might be anything from the way you are treated by the staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided and compliment staff when things go well. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive. Care homes are required under government regulations to have a simple and easy-to-use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving in a residential home, it makes sense to speak to the manager of the home about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the home. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact the Care Quality Commission:

Tel: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk If the Council has arranged and funded a place for you in a care home, another option is to complain to your social worker/care manager or the customer complaints team. Wiltshire Council, County Hall, Bythesea Road, Trowbridge, Wiltshire BA14 8JN Tel: 0300 456 0111 Email: customeradvisors@wiltshire.gov.uk Complaints about care that you pay for yourself You are able to ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself. The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Phone: 0300 061 0614 or 0845 602 1983

Healthwatch Wiltshire ‘Your voice is our voice!’ Healthwatch Wiltshire is an independent organisation which has an important role in assessing the quality of local health and social care services today and influencing the design of services for tomorrow. Healthwatch wants to make sure that the people who use these services have a say in how they are shaped and that their overall views and experiences are heard and taken seriously. What does Healthwatch Wiltshire do? Healthwatch Wiltshire: • listens to your opinions and experiences of Health and Social Care services; • feeds back your views to the people who make the decisions; • provides effective signposting and information about health and care; and • is independent from the NHS and other health and social care services so people can talk freely about whatever they like. Healthwatch Wiltshire is out talking and listening to people of all ages, working towards changing

Wiltshire services for the better. Get in touch if you have experiences or views to share about local health and care services. Healthwatch Wiltshire Unit 20, Hampton Park West, Melksham SN12 6LH Tel: 01225 434218 Email: info@healthwatchwiltshire.co.uk Web: www.healthwatchwiltshire.co.uk Twitter: @HWWilts Facebook: www.facebook.com and search for ‘Healthwatch Wiltshire’

Healthwatch Wiltshire CIC is a community interest company limited by guarantee and registered in England and Wales with company number 08464602. The registered office is at Unit 20, Hampton Park West, Melksham, SN12 6LH

Visit www.carechoices.co.uk for further assistance with your search for care

Care Associations in Wiltshire The Wiltshire Care Association The Wiltshire Care Association (WCA) was formed in 1984 by care home owners who were determined to set and maintain standards of care and accommodation in their homes, well above the standards set by legislation in force at that time. Its memberships are now drawn from all sectors that provide all levels of care mainly for elderly persons from Wiltshire and other counties. WCA gives active support to its membership, advising them on statutory matters such as government regulations, the Disclosure and Barring Service (DBS) checks and assisting in staff training and other activities to promote the provision of quality services. Association members, through their elected committee nominees, liaise, meet and discuss care related matters with the Care Quality Commission, Social Services Care Managers, Local Authority Officers, Wiltshire Council, Primary Care Trust Officers, Vulnerable Adults Units and other caring agencies within the county, talking to them about their first-hand experience on the frailties of some

procedures and legislative interpretations. Committee members regularly sit on committees and meetings that plan, monitor, contract and pay for care. WCA is affiliated to the National Care Association which enables members to have their opinions and experiences discussed and brought to the notice of central Government agencies and committees and also keeps all members fully up-to-date on a wide variety of care topics through the six-weekly newsletters. The last few years have brought an incredible amount of changes to our routines, legislation, training requirements, standards, trading conditions and administration of our homes. Undoubtedly, there are more changes on the horizon. Membership keeps members informed, up-to-date and prepared for the changes ahead. Within the care homes and care homes with nursing listings, members are indicated as WCA. For membership application and an information pack please contact Leslie Williams (Chair) on: 01249 653838.

The Registered Nursing Home Association RN H A

The Registered Nursing Home Association (RNHA), established IS T E R E EG in 1968, is the authoritative voice NUR S ING HOME of nursing homes throughout the SS O C IAT IO N United Kingdom. The fundamental aims of care homes that belong to the Wiltshire branch of the Association are: • to ensure that the client comes first in the provision of high quality nursing care designed to meet individual needs; • to ensure that the client is always treated in a dignified manner which respects the individual’s right to make decisions regarding their care; • by constant endeavour, to review and improve professional standards in order to provide a high quality of life for vulnerable people; • to ensure that the professional status of care homes is further developed; and • to develop a forum that encourages the exchange of expertise and practical experience in order to secure

high professional standards. Care homes are subject to statutory inspection by the Care Quality Commission. All members must, in addition to this, fulfil the stringent criteria of the Registered Nursing Home Association. By fulfilling the exacting standards of the Care Quality Commission and the RNHA, the public can be assured that members achieve the highest quality of care. Members are denoted by RNHA.

For further information or advice, please contact: Matthew Airey, Managing Director Wessex Care Ltd Tel: 01722 336933 Email: matthew@wessexcare.net Wiltshire & Swindon Regional Chair and National Director Registered Nursing Home Association

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Wiltshire Care Partnership A dedicated service for independent providers of care in Wiltshire Wiltshire Care Partnership (WCP) is a member-led organisation. Our role is to represent and support independent providers of residential, nursing and domiciliary care for older people and adults with disabilities in Wiltshire, working alongside commissioners to achieve the provision of high quality, safe services. WCP provides a valuable channel of communication, facilitating the exchange of information and ideas and the sharing of best practice amongst our members. WCP acts as a voice for care providers and makes sure that their skills and expertise are used effectively to achieve the best outcomes. Membership of WCP is open to all independent sector registered providers of residential, nursing and domiciliary care for older people and adults with disabilities. Our members currently provide more than 60% of all older people’s residential and nursing care in the county, and we have also been joined by a significant number of Wiltshire’s domiciliary care providers. Key benefits of membership include: • Monthly e-bulletin with key local, national and members’ news, information, and links to events, training and publications. • Quarterly Forum meetings exclusively for members,

focused on issues of importance to providers, and invitations to future WCP events and conferences (free or at discount to members). • Regular email updates and quarterly e-surveys to identify members’ needs and issues. • Voting power to elect the WCP Board and influence the annual work programme. • The opportunity to engage with and influence the agenda of commissioners and new local developments. • Access to a joint working programme with commissioners focused on shared priorities. • Input to the joint work programme between WCP and Wiltshire and Swindon Care Skills Partnership, to identify and respond to the specific training and development needs of local care home providers, registered managers and staff. If you are a provider of residential, nursing or domiciliary care in Wiltshire, please do consider joining Wiltshire Care Partnership. The stronger the membership, the better WCP can develop effective peer support, grow a collective voice and influence, and work together with commissioners to achieve the provision of high quality, safe services now and in the future. To find out more about WCP and how to contact us, please visit our website at www.wiltshirecarepartnership.org.uk

The Wiltshire Domiciliary Care Providers Association

www.wdcpa.co.uk The Wiltshire Domiciliary Care Providers Association (WDCPA) was formed in 2004 to bring together registered domiciliary care providers in Wiltshire. All our member organisations, who between them cover the whole of Wiltshire, account for thousands of hours of care each week. Our members are made up of both small and large providers, all providing high quality care and support to individuals in their own homes. The introduction of direct payments means that individuals now have total choice in who provides their care and support. All WDCPA member organisations can assist you in putting a plan together to make the best use of funds available. Services on offer range from a short visit of 15 minutes to 24 hour live-in care.

To make it easier for people to find a provider, the WDCPA has created a ‘Find a Provider’ search on the website www.wdcpa.co.uk/ By entering a postcode, member organisations which provide care in the area will be shown, along with contact numbers and a link to their own mini page on the WDCPA website. All members are registered with the Care Quality Commission and many are members of the United Kingdom Home Care Association. All member organisations in this Directory are denoted by WDCPA next to their listings. If you require any information about care in your home, please contact any one of the WDCPA members, who will be more than happy to discuss your requirements. If you need to contact the WDCPA directly, please email info@wdcpa.co.uk or telephone 01225 719333.

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts Advocacy Salisbury Independent Self Advocacy Group c/o Chamber of Commerce 7 Scots Lane, Salisbury SP1 3TR Tel: 01722 413213 Email: sisagoffice@googlemail.com Web: www.southwiltsmencap.org.uk/SWM2/SISAG. html SWAN Advocacy Network Independent Advocacy and Independent Mental Capacity Advocacy 26 Milford Street, Salisbury SP1 2AP Tel: 01722 341851 Email: mail@swanadvocacy.org.uk Web: www.swanadvocacy.org.uk Wiltshire People First Independent Living Centre St George’s Road, Semington, Wiltshire BA14 6JQ Tel: 01380 871900 Email: admin@wiltshirepeople1st.org.uk Web: www.wiltshirepeoplefirst.org

Age UK Age UK (Salisbury District) 21 Brown Street, Salisbury SP1 2AS Tel: 01722 335425 Email: enquiries@acsd.org.uk Web: www.ageuk.org.uk/salisburydistrict Age UK (Wiltshire) 31 Market Place, Devizes SN10 1HT Tel: 01380 727767 Email: admin@ageukwiltshire.org.uk Web: www.ageuk.org.uk/wiltshire

Alzheimer’s Society (South Wiltshire) 29a Brown Street, Salisbury SP1 2AS Tel: 01722 326236 Email: salisbury@alzheimers.org.uk Web: www.alzheimerswiltshire.org.uk Alzheimer’s Society (North Wiltshire) 15 Forest Gate, Pewsham, Chippenham, Wiltshire SN15 3RS Tel: 01249 443469 Email: nwilts@alzheimers.org.uk Web: www.alzheimerswiltshire.org.uk

Carers’ support Carers’ Support Wiltshire Independent Living Centre, St George’s Road, Semington BA14 6JQ Freephone: 0800 181 4118 Tel: 01380 871690 Fax: 01380 871758 Web: www.carersinwiltshire.co.uk Citizens Advice Wiltshire Call: 0844 375 2775 (from a landline) or: 0300 456 8375 (from a mobile). Web: www.cabwiltshire.org.uk Chippenham office 3 Avon Reach, Monkton Hill, Chippenham SN15 1EE Tel: 0344 411 1444 Devizes office New Park Street, Devizes, Wiltshire SN10 1DY Tel: 0344 411 1444 Salisbury office 18 College Street, Salisbury , Wiltshire SP1 3AL Tel: 0344 411 1444 Trowbridge office 1 Mill Street, Trowbridge, Wiltshire BA14 8BE Tel: 0344 411 1444

Support for people with dementia and their carers

Equality and inclusion

Alzheimer’s Support (West Wiltshire) Park House, 1 Park Road, Trowbridge BA14 8AQ Tel: 01225 776481 Email: office@alzheimerswiltshire.org.uk Web: www.alzheimerswiltshire.org.uk

Equal Chances Better Lives DEVELOP Enhancing Community Support 3-4 New Road, Chippenham SN15 1EJ Tel: 0845 034 5250 Email: enquiries@developecs.org.uk

Alzheimer’s Support (East Wiltshire) 5 Sidmouth Street, Devizes, SN10 1LD Tel: 01380 739055 Email: sallyh@alzheimerswiltshire.org.uk Web: www.alzheimerswiltshire.org.uk

Wiltshire Racial Equality Council Bridge House, Stallard Street Trowbridge BA14 9AE Tel: 01225 766439 Email: wiltsrec@gmail.com Web: www.wiltsrec.wordpress.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued Patient and Liaison Services (PALS) Great Western Hospitals NHS Foundation Trust Great Western Hospital, Marlborough Road, Swindon SN3 6BB Tel: 01793 604031 (24 hour confidential answerphone available) Email: pals.team@gwh.nhs.uk Web: www.gwh.nhs.uk RUH Bath NHS Trust Combe Park, Bath BA1 3NG Tel: 01225 428331 Web: www.ruh.nhs.uk Salisbury NHS Foundation Trust Salisbury District Hospital, Oldstock Road, Salisbury, Wiltshire SP2 8BJ Tel: 0800 374 208 Email: customercare@salisbury.nhs.uk Web: www.salisbury.nhs.uk

Support for people with disabilities Wiltshire Centre for Independent Living 11 Couch Lane, Devizes, Wiltshire SN10 1EB Tel: 01380 725400 Email: info@wiltshirecil.org.uk Web: www.wiltshirecil.org.uk

Time to change 15-19 Broadway, London E15 4BQ Tel: 0208 215 2356 Email: info@time-to-change.org.uk Web: www.time-to-change.org.uk Wiltshire Information and Advice Service in partnership with Alabaré Office C, Unit 1A, Bath Road Business Centre, Devizes SN10 1XA Tel: 01380 829857 Email: include@alabare.co.uk Web: www.alabareinclude.com Wiltshire MIND 107 Newtown, Trowbridge BA14 0BB Tel: 01225 706532 Email: office@wiltshiremind.co.uk Web: www.wiltshiremind.co.uk

User-led organisations Wiltshire & Swindon Users’ Network Independent Living Centre, St George’s Road, Semington BA14 6JQ Tel: 01380 871800 Email: info.wsun@btconnect.com Web: www.wsun.co.uk

Support for older and vulnerable people

Wiltshire Centre for Independent Living 11 Couch Lane, Devizes, Wiltshire SN10 1EB Tel: 01380 725400 Email: info@wiltshirecil.org.uk Web: www.wiltshirecil.org.uk

Good Neighbours Scheme Community First, Unit C2, Beacon Business Centre, Hopton Park, Devizes, Wiltshire SN10 2EY Tel: 01380 732828 Email: wgn@communityfirst.org.uk Web: www.wiltsgn.org.uk

Wiltshire People First Independent Living Centre, St George’s Road, Semington BA14 6JQ Tel: 01380 871900 Email: admin@wiltshirepeople1st.org.uk Web: www.wiltshirepeoplefirst.org.uk

The Link Project Community First, Unit C2 Beacon Business Centre, Hopton Park, Devizes, Wiltshire SN10 2EY Tel: 01380 722241 Email: linkproject@communityfirst.org.uk Web: www.wiltslink.org.uk

Volunteering

Support for people with mental health conditions

Volunteer Centre Wiltshire DEVELOP Enhancing Community Support 3-4 New Road, Chippenham SN15 1EJ Tel: 0845 527 6224 Email: volunteer@developecs.org.uk Web: www.volunteercentrewiltshire.org.uk

Avon and Wiltshire Partnership PALS Avon and Wiltshire Partnership NHS Trust Jenner House, Langley Park, Chippenham SN15 1GG Tel: 01249 468261 Freephone: 0800 073 1773 Email: pals@awp.nhs.uk Web: www.awp.nhs.uk

Wessex Community Action Suite 3, 2nd Floor, Cheviot House, 69-73 Castle Street, Salisbury SP1 3SP Tel: 01722 326822 Email: info@wessexcommunityaction.org.uk Web: www.wessexcommunityaction.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality • As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Devizes, Warminster, Malmesbury, Ludgershall, Melksham, Salisbury, Marlborough, Mere, Trowbridge, Corsham, Royal Wootton Bassett, Calne, Chippenham, Purton, Westbury and Amesbury. **New homes coming to Trowbridge and Salisbury in 2016/17**

To find out more or to arrange an appointment to visit any of our homes in Wiltshire, please contact 0800 988 8133 or enquiries@osjct.co.uk

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.

East Wiltshire North p59 East p55 West p67

South p63

East Wiltshire care homes ADDINGTON CLOSE, 12, ORDINARY LIFE PROJECT ASSOCIATION Devizes SN10 5BE Tel: 01380 720001 OP D PD LDA MH SI YA BARTLETT HOUSE (OSJCT) WCP Old Common Way, Ludgershall, Andover SP11 9SA Tel: 0800 988 8133 Advert page 54 OP D LDA BRADBURY MANOR Nursteed Road, Devizes SN10 3AF Tel: 01380 732620

PD LDA

CALLISTO (INNOVATIONS WILTSHIRE LTD) 35a Wilcot Road, Pewsey SN9 5EJ Tel: 01672 563429 Advert page 28

LDA MH

COOMBE END COURT (OSJCT) WCP London Road, Marlborough SN8 2AP Tel: 0800 988 8133 Advert page 54

OP D

DRAMSDON, WHITE HORSE CARE TRUST Rivar Road, Shalbourne, Marlborough SN8 3QE Tel: 01793 846000 Advert page 56

ELCOT CLOSE, 5, WHITE HORSE CARE TRUST Marlborough SN8 2BB Tel: 01793 846000 Advert page 56 LDA YA FORESTVIEW, WHITE HORSE CARE TRUST 60 Cherry Orchard, Marlborough SN8 4AS Tel: 01793 846000 Advert page 56 OP PD LDA YA HAVEN, THE High Street, Littleton Pannell, Devizes SN10 4ES Tel: 01380 812304 HIGHFIELD RESIDENTIAL HOME The Common, Marlborough SN8 1DL Tel: 01672 512671

CRESCENT, THE 10 (INNOVATIONS WILTSHIRE LTD) Pewsey SN9 5DP Tel: 01672 563429 Advert page 28 OP LDA MH YA

KEEPENCE HOMES 19 Wilcot Road, Pewsey SN9 5EH Tel: 01672 562746

DAUNTSEY HOUSE 9 Church Street, West Lavington SN10 4LB Tel: 01380 812340

MARLBOROUGH LODGE WCA WCP 83/84 London Road, Marlborough SN8 2AN Tel: 01672 512288

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Service User O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 50 RNHA Registered Nursing Home Association – page 50 WCP Wiltshire Care Partnership – see page 51

Visit www.carechoices.co.uk for further assistance with your search for care

01793 846000 www.whct.co.uk email: staff@whct.co.uk

Residential, nursing care, respite and community services for people with learning disabilities in Swindon and across Wiltshire.

Preferred Provider Supported by a fully qualified workforce Person centred service Outreach services

Choosing a care home for yourself or for a loved one is a big decision. It helps if the home you choose can meet a wide range of needs. Brendoncare Froxfield offers nursing care for up to 44 residents, and has an 11 bed dedicated facility for people living with dementia. Froxfield provides a home where older people can be helped to live as independently as possible, and the emphasis is on quality and enjoyment of life.

Brendoncare Froxfield: caring for older people as individuals Our staff offer highly skilled nursing care, in an atmosphere where residents can feel they are still in charge of their own lives. In addition, our Care for Life promise means that our residents will never be asked to leave due to a change in financial situation. A Brendoncare home really is a home for life.

01488 684916

Email: froxfield@brendoncare.org.uk

www.brendoncare.org.uk Registered charity number 326508

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 56

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Wiltshire care homes continued MERLIN’S BARROW (INNOVATIONS WILTSHIRE LTD) 10 George Lane, Marlborough SN8 4BT LDA Tel: 01672 563429 Advert page 28 OLD DAIRY, THE 11 High Street, West Lavington SN10 4HQ Tel: 01380 813988

LDA

ROSELAND AVENUE, 9, CORNERSTONES (UK) LTD Devizes SN10 3AR Tel: 01380 728507 ROWDE Furlong Close, Rowde, Devizes SN10 2TQ Tel: 01380 725455

LDA

OP LDA YA

SARSEN HOUSE West Overton, Marlborough SN8 4ER Tel: 01672 861139

LDA

SHALOM, WHITE HORSE CARE TRUST 1 Pen Close, Manor Lane, Baydon, Marlborough SN8 2JD LDA YA Tel: 01793 846000 Advert page 56 STRATTON ROAD, 1 (INNOVATIONS WILTSHIRE LTD) Pewsey SN9 5DY LDA MH YA Tel: 01672 563429 Advert page 28

STRATTON ROAD, 20 (INNOVATIONS WILTSHIRE LTD) Pewsey SN9 5DY Tel: 01672 563429 Advert page 28

LDA

STRATTON ROAD, 27 (INNOVATIONS WILTSHIRE LTD) Pewsey SN9 5DY Tel: 01672 563429 Advert page 28

LDA

TULLYBOY 2 Inlands Close, Pewsey SN9 5HD Tel: 01672 562124

LDA

WEST FARM HOUSE WCP Sunton, Collingbourne Ducis, Marlborough SN8 3DZ Tel: 01264 850224

WHISTLEY DENE, WHITE HORSE CARE TRUST Whistley Road, Potterne, Devizes SN10 5TD Tel: 01793 846000 Advert page 56

LDA SI YA

WILCOT ROAD, 92, WHITE HORSE CARE TRUST Pewsey SN9 5NL Tel: 01793 846000 Advert page 56

LDA YA

East Wiltshire care homes with nursing ALDBOURNE NURSING HOME South Street, Aldbourne, Marlborough SN8 2DW Tel: 01672 540919

OP D

AVONMEAD CARE HOME 11 Canal Way, Devizes SN10 2UB Tel: 01380 729188

OP PD YA

BRENDONCARE FROXFIELD Littlecote Road, Froxfield, Marlborough SN8 3JY Tel: 01488 684916 Advert page 56 HAYWARD CARE CENTRE WCP Corn Croft Road, Devizes SN10 2JJ Tel: 01380 722623

MARKET LAVINGTON NURSING AND RESIDENTIAL CENTRE WCP Advert page 58 39 High Street, Market Lavington, Devizes SN10 4AG OP D PD LDA MH SI YA AD Tel: 01380 887982 MERLIN COURT WCP The Common, Marlborough SN8 1JR Tel: 01672 512454 Advert page 38

OP D PD SI YA

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HOLLY LODGE, WHITE HORSE CARE TRUST Old Hospital Road, Pewsey SN9 5HY OP D PD LDA YA Tel: 01793 846000 Advert page 56

Avebury Manor

Visit www.carechoices.co.uk for further assistance with your search for care

Stainsbridge House Specialist dementia and Alzheimer’s care Day Care

Respite Care

Permanent Care

If you care for someone who experiences dementia we can help. Our day care service provides a day of stimulating and meaningful activity for people with dementia whilst giving their family carers a break. Our respite service is ideal for those seeking longer breaks, perhaps a week or two, and our permanent care service provides a safe and caring environment for those who are no longer able to live in their own home. So, whatever your need, why not call us and see how we can help? *24 hour specialist care

*En-suite rooms

*Large, safe garden

Tel: (01666) 823757 101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ www.treasurehomes.co.uk

Kingston House

• One of the best care homes in South West (according to Your Care Rating 2014 survey) • All rooms with en-suite facilities • Specialist dementia care unit • Caring, professional staff and a lively environment • Visitors always welcome

Email: kingston@greensleeves.org.uk Lansdowne Crescent East, Derry Hill, Calne, Wiltshire SN11 9NT

Residential & Dementia Care Home

Moormead Nursing home is a small, family run home providing long term and respite care in the beautiful village of Wroughton.

Tel. 01249 815555

• 21 bright and homely bedrooms • Well sought after home in Wiltshire • Dedicated 24 hour care provided by NVQ trained care staff • Delicious range of home cooked meals to suit every individuals needs • Provides high quality individualised care in a warm, friendly environment

www.greensleeves.org.uk

Moormead

Greensleeves Homes Trust is a registered charity. Charity Number 1060478

Nursing Home Ltd

Putting the older person’s interests first

Nursing Home Tel: 01793 814259 Office Tel/Fax: 01793 815229 E: moormead@talktalkbusiness.net www.moormead.co.uk

A choice of elderly care options in Wiltshire We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

To find out more about your elderly care options in Wiltshire

That’s why we offer long and short stay care options in Wiltshire. What’s more, you don’t need our health insurance to stay with us.

Look for Avon Court, Harnham Croft, Market Lavington, Trowbridge Oaks and The Westbury in the listings section.

Call

0333 220 4756 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Wiltshire North p59 East p55 West p67

South p63

North Wiltshire care homes ARUNDEL CLOSE, 1, UNITED RESPONSE Chippenham SN14 0PR Tel: 01249 651112 BALLARDS ASH Brinkworth Road, Wootton Bassett SN4 8DS Tel: 01793 840807

LDA

CEPEN LODGE West Cepen Way, Chippenham SN14 6UZ Tel: 01249 707280

LDA

CLAREMONT RESIDENTIAL HOME WCA WCP The Linleys, Gastard Road, Corsham SN13 9PD Tel: 01249 713084 Advert page 60

BOUNDARY ROAD, 18, ORDINARY LIFE PROJECT ASSOCIATION Chippenham SN15 3NN OP D PD LDA MH SI YA Tel: 01249 656255

COCKLEBURY FARMHOUSE Cocklebury Lane, off Darcy Close, Chippenham SN15 3QW Tel: 01249 658670

BROCKLEAZE, 27, UNITED RESPONSE Neston, Corsham SN13 9TJ Tel: 01225 811902

DERRIADS 70 Derriads Lane, Chippenham SN14 0QL Tel: 01249 652814

LDA

CARING HANDS (WILTSHIRE) Battle Lake Farm, Braydon, Swindon SN5 0AA Tel: 01793 772777

OP PD SI

CEDARS, THE (OSJCT) WCP High Street, Purton SN5 4AF Tel: 0800 988 8133 Advert page 54

OP D MH

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LDA YA

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FAIRWAYS RETIREMENT VILLAGE, THE Malmesbury Road, Chippenham SN15 5LJ OP D PD MH SI Tel: 01249 461239 FERFOOT CARE HOME WCP Old and New House, The Folly, Old Hardenhuish Lane, Chippenham, SN14 6HH OP D Tel: 01249 658677

Visit www.carechoices.co.uk for further assistance with your search for care

North Wiltshire care homes continued FIRS CARE HOME, THE WCA 2 Lickhill Road, Calne SN11 9DD Tel: 01249 812440

LAURIESTON HOUSE 78 Bristol Road, Chippenham SN15 1NS Tel: 01249 444722

OP D

GABLES, THE WCA Oak Lodge Close, Chippenham SN15 1NG OP PD LDA MH YA Tel: 01249 658498

LEONORA HOME, PILGRIM HOMES Wood Lane, Chippenham SN15 3DY Tel: 0300 303 1445

OP D

GLANMOR Bath Road, Chippenham SN15 2AD Tel: 01249 651336

MALMESBURY ROAD, 79 Chippenham SN15 1PX Tel: 01249 651992

MALTINGS, THE Brewers Lane, Shelbourne Road, Calne SN11 8EZ PD LDA SI YA Tel: 01249 815377

OP D

GOLDENLEY CARE HOME WCA Forest Lane, Chippenham SN15 3QU Tel: 01249 443501 GREENWAY PARK, 13 Chippenham SN15 1QG Tel: 01249 443965

OP LDA YA

HILL HOUSE RESIDENTIAL HOME Little Somerford, Chippenham SN15 5BH Tel: 01666 822363 Advert page 3 HUNGERFORD HOUSE (OSJCT) WCP Beechfield Road, Corsham SN13 9DR Tel: 0800 988 8133 Advert page 54

OP LDA YA

MARDEN COURT (OSJCT) WCP Quarr Barton, Calne SN11 0EE Tel: 0800 988 8133 Advert page 54

OP D MH

MEADOW LODGE Sadlers Mead, Monkton Park, Chippenham SN15 3PE PD LDA YA Tel: 01249 656136

OP D MH

MOSSMEAD, 15, Ordinary Life Project Association, Chippenham SN14 0TN OP D PD LDA MH SI YA Tel: 01249 461587

HUNTERS MOON Grittleton Road, Yatton Keynall, Chippenham SN14 7BH OP LDA YA Tel: 01249 783111

OAKLANDS, 74, UNITED RESPONSE Chippenham SN15 1RQ Tel: 01249 654293

KINGSLEY ROAD, 29–33 Chippenham SN14 0BF Tel: 01249 445763

OLD VICARAGE CARE HOME, THE WCA WCP 54 St Mary Street, Chippenham SN15 3JW Tel: 01249 653838 Advert inside front cover

LDA

KINGSTON HOUSE WCA WCP Lansdowne Crescent East, Derry Hill, Calne SN11 9NT OP D PD Tel: 01249 815555 Advert page 58

LDA

PAVENHILL, 89, WHITE HORSE CARE TRUST Purton SN5 4DA OP LDA YA Tel: 01793 846000 Advert page 56

Claremont Warrington Lodge $$$$$$$$$$$ $$$$$$$$$$$ 23&'#.,)+$$$ 23&'#.,)+$$$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ %&''()*+,)$0,1*# %&''()*+,)$0,1*#$ $ $$$$$$$$$$$ $$$$$$$$$$$ 23&'#.,)+$$$ 23&'#.,)+$$$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ %&''()*+,)$0,1*# %&''()*+,)$0,1*# $ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $ 4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$ 4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$ $$$$$$$ $$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$ $$$$$$$ $$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$

The Warrington Homes Limited

Residential Care Home for the elderly Dementia Care Home for the elderly 4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$ 4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$ $$$$$$$ $$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$ $$$$$$$ $$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$ Residential Care Home for the elderly Dementia Care Home for the elderly #31#'36$ #31#'36$ Manager: Mandy McCulloch Manager: Jodie Llewellyn #31#'36$ #31#'36$Mandy McCulloch Manager: Manager: Jodie Llewellyn $$$$8&)&*#'$9 $$$$8&)&*#'$9 $8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#' $8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#' $9$<,1(#$03#=#336) $9$<,1(#$03#=#336) $ $ $$$$8&)&*#'$9 $$$$8&)&*#'$9 $8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#' $8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#' $9$<,1(#$03#=#336) $9$<,1(#$03#=#336) $ $ $ $ $ $

(Registered Charity Number 273424)

Claremont

Warrington Lodge

01249 713084

01249 280050

Dementia Care Home for the elderly

Fax: 01249 70138 Email: claremont@btconnect.com

Residential Care Home for the elderly

Fax: 01249 280051 Email: manager@warringtonlodge.co.uk

The Linleys, Corsham, Wiltshire SN13 9PD • www.warringtonresidentialcare.org.uk Service User O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 50 RNHA Registered Nursing Home Association – page 50 WCP Wiltshire Care Partnership – see page 51

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Wiltshire care homes continued PRIORY CARE HOME, THE WCA WCP Greenway Lane, Chippenham SN15 1AA Tel: 01249 652153 QUARRYDENE Pavenhill, Purton SN5 4DA Tel: 01793 772736 RIDGEWAY HOUSE (OSJCT) WCP The Lawns, Wootton Bassett SN4 7AN Tel: 0800 988 8133 Advert page 54 SELF UNLIMITED – HORSEBROOK, 45 Calne SN11 8HG Tel: 01249 811222 SEYMOUR HOUSE (OSJCT) WCP Monkton Park, Chippenham SN15 3PE Tel: 0800 988 8133 Advert page 54

OP D

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OP D LDA

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OP MH

SHELDON LODGE WCA 150 Sheldon Road, Chippenham SN14 0BZ Tel: 01249 660001

OP D MH

STAINSBRIDGE HOUSE WCP 101 Gloucester Road, Malmesbury SN16 0AJ Tel: 01666 823757 Advert page 58

OP D MH

STUDLEY BETHESDA HOME Church Road, Derry Hill, Calne SN11 9NN Tel: 01249 816666

WARRINGTON LODGE WCP The Linleys, Gastard Road, Corsham SN13 9PD Tel: 01249 280050 Advert page 60

OP D

WILLIAM STREET, 2, UNITED RESPONSE Calne SN11 9BD Tel: 01249 817215

LDA

North Wiltshire care homes with nursing ASHGROVE HOUSE NURSING HOME RNHA WCP 63 Station Road, Purton, Swindon SN5 4AJ OP D PD YA Tel: 01793 771449 ATHELSTAN HOUSE (OSJCT) WCP Priory Way, Burton Hill, Malmesbury SN16 0FB OP D MH YA Tel: 0800 988 8133 Advert page 54 AVON COURT NURSING AND Advert page 58 RESIDENTIAL HOME WCP St Francis Avenue, Rowden Hill, Chippenham SN15 2SE OP D PD LDA MH SI YA AD Tel: 01249 848362 BASSETT HOUSE WCP Cloatley Crescent, off Station Road, Royal Wootton Bassett SN4 7FJ Tel: 01793 855415 Advert inside back cover OP D PD SI BRUNEL HOUSE RNHA The Wharf, Box, Corsham SN13 8EP Tel: 01225 560100 BYBROOK HOUSE NURSING HOME Middle Hill, Box, Corsham SN13 8QP Tel: 01225 743672 COTE HOUSE 24 Rowden Hill, Chippenham SN15 2AG Tel: 01249 653760

OP D PD MH SI

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GOATACRE MANOR CARE CENTRE RNHA WCP Goatacre Lane, Goatacre, Calne SN11 9HY Tel: 01249 760464

OP D PD

GREATHOUSE CARE HOME WITH NURSING PHYSICAL DISABILITIES Swindon Road, Kington Langley, Chippenham SN15 5NA Tel: 01249 750235 MIRANDA HOUSE WCP High Street, Royal Wootton Bassett, Swindon SN4 7AH Tel: 01793 854458 SPRINGFIELD COURT CARE CENTRE RNHA 41–51 Westlecot Road, Swindon SN1 4EZ Tel: 01793 522149 Advert page 4

OP D

OP D LDA MH

WEST PARK ROAD, 63 Corsham SN13 9LW Tel: 01249 712425 WHITE LODGE, THE Braydon, Swindon SN5 0AD Tel: 01666 718761 Advert page 66

PD YA

LDA YA

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Visit www.carechoices.co.uk for further assistance with your search for care

Care, compassion, comfort and countryside surround you at Ashley Grange Nursing Home, an award winning family-owned company. For over 30 years we have had an excellent reputation for delivering quality care. Our goal has always been to provide a home from home where the nursing is discreet, the atmosphere warm and the welcome genuine. We offer nursing and residential care to people with long-term health conditions, mental health issues, physical disabilities, sensory impairments or dementia. For more information please contact: Matron Manager: 01725 512811 Managing Director: Mrs De La Haye Operations Manager: Mr De La Haye

email: matron@ashleygrange.co.uk email: Isabel.dlh@ashleygrange.co.uk email: Paul.dlh@ashleygrange.co.uk

Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP

www.ashleygrange.co.uk

Fairfax House and Inwood House Salisbury Christian Care Homes for the Elderly

Our homes are unique residential care homes, each with its own charming character. Surrounded by landscaped gardens, both homes are registered for 20 residents receiving 24-hour care and are ½ mile from the city centre of Salisbury. We cater for all types of elderly care and specialise in dementia care. We have a team of well trained, engaging staff who care on an individual basis for each resident. We enjoy outings, good homecooked food, fun and laughter. Inwood House, 10 Bellamy Lane, Salisbury SP1 2SP

01722 331 980

Action on Addiction

CQC

01722 332 846

Clouds House

• search care providers quickly and easily

Action on Addiction specialises in providing an abstinence-based residential substance misuse and addiction service in Wiltshire at Clouds House in East Knoyle. Our multi disciplinary team delivers an integrated detox and first stage treatment/recovery programme, supported by 24-hour onsite nursing care. We have expertise in clients with complex needs, including dual diagnosis and other addictive behaviours such as food disorders and gambling.

Registered

Fairfax House, 85 Castle Road, Salisbury SP1 3RW

For more details call 01747 832070 or visit www.actiononaddiction.org.uk/treatment

• search by postcode/town and care type • Information on standards of care • links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Wiltshire

North p59 East p55 West p67

South p63

South Wiltshire care homes ALBANY HOUSE The Square, Tisbury, Salisbury SP3 6JP Tel: 01747 870313 ALDERBURY BUNGALOW, THE 40 Spiders Island, Salisbury SP5 3BG Tel: 01722 710072 AVONDALE, TURNING POINT 62 Stratford Road, Salisbury SP1 3JN Tel: 01722 331312 BEAMONT WAY, 32 Amesbury SP4 7UA Tel: 01980 676788 BEMERTON LODGE (OSJCT) WCP Christie Miller Road, Salisbury SP2 7EN Tel: 0800 988 8133 Advert page 54 BRADBURY HOUSE The Portway, Salisbury SP4 6BT Tel: 01722 349144

PD LDA

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LDA YA

OP D

PD LDA

BRAMLEY HOUSE Castle Street, Mere BA12 6JN Tel: 01747 860192

OP D PD

BUCKLAND COURT (OSJCT) WCP South Mill Road, Amesbury, Salisbury SP4 7HR Tel: 0800 988 8133 Advert page 54 CLARENDON HOUSE 3 Christie Miller Road, Salisbury SP2 7EN Tel: 0118 958 1950

LDA MH YA

CLEVELAND LODGE WCA WCP Church Lane, Figheldean, Salisbury SP4 8JL Tel: 01980 670584 DALWOOD FARMHOUSE Hindon Road, Dinton, Salisbury SP3 5EY Tel: 01722 717922 DENNETT’S SUPPORT 20 Woodstock Road, Salisbury SP1 3TJ Tel: 01722 417171

OP D

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Visit www.carechoices.co.uk for further assistance with your search for care

South Wiltshire care homes continued DOUGLAS ARTER CENTRE Odstock Road, Salisbury SP5 4JL Tel: 01722 320318

OP PD LDA SI YA

LUMA CARE LTD 42 Rollestone Street, Salisbury SP1 1ED Tel: 01722 341031

LDA YA

DUNRAVEN HOUSE AND LODGE 12 Bourne Avenue, Salisbury SP1 1LP OP D PD LDA MH SI YA AD Tel: 01722 321055

MILFORD MANOR CARE HOME WCA WCP Milford Manor Gardens, Salisbury SP1 2RN OP D PD MH SI Tel: 01722 336993 Advert below

FAIRFAX HOUSE WCA 85 Castle Road, Salisbury SP1 3RW Tel: 01722 332846 Advert page 62

PENNINGS VIEW Porton Road, Amesbury, Salisbury SP4 7LL Tel: 01980 624370

OP D PD MH SI

FIVES COURT (OSJCT) WCP Angel Lane, Mere, Warminster BA12 6DH Tel: 0800 988 8133 Advert page 54 HERBERT HOUSE 39 Christie Miller Road, Salisbury SP2 7EN Tel: 01722 324432 HOLLYGROVE, TURNING POINT 49 Roman Road, Salisbury SP2 9BJ Tel: 01722 415578 HOLMHURST Downton Road, Salisbury SP2 8AR Tel: 0203 195 3563

INWOOD HOUSE WCA 10 Bellamy Lane, Salisbury SP1 2SP Tel: 01722 331980 Advert page 62

OP LDA YA

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HOLMWOOD CARE HOME WCA WCP 30 Fowlers Road, Salisbury SP1 2QU Tel: 01722 336993 Advert below HULSE ROAD 15 Hulse Road, Salisbury SP1 3LU Tel: 01722 326490

OP D

SHAPLAND CLOSE Wilton Road, Salisbury SP2 7EJ Tel: 01722 419777 ST PATRICK’S HOUSE 1a Porton Road, Amesbury, Salisbury SP4 7LL Tel: 01980 626434 STRATFORD COURT (OSJCT) WCP Stratford Road, Salisbury SP1 3JH Tel: 0800 988 8133 Advert page 54 STRATFORD LODGE 4 Park Lane, Castle Road, Salisbury SP1 3NP Tel: 01722 421504

LDA

PD LDA

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TOWER HOUSE RESIDENTIAL HOME WCP 43 Manor Road, Salisbury SP1 1JT OP D PD LDA MH SI AD Tel: 01722 412422

LDA

TOWER VIEW RESIDENTIAL HOME 34 Manor Road, Salisbury SP1 1JS D PD LDA MH SI YA AD Tel: 01722 321055

OP D PD MH SI

WILLOW HOUSE WCA 101 Countess Road, Amesbury, Salisbury SP4 7AT LDA YA Tel: 01980 622220

Wessex Care, 11 Tollgate Road, Salisbury, Wiltshire SP1 2JA Phone: 01722 336933 • Email: info@wessexcare.com

Visit our website for the bigger picture. And make sure of care at its very, very best.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Wiltshire care homes continued WILLOWCROFT (OSJCT) WCP Odstock Road, Salisbury SP2 8BG Tel: 0800 988 8133 Advert page 54

OP D LDA MH

WILTON ROAD 44 Wilton Road, Salisbury SP2 7EG Tel: 01722 410724

WOODFALLS CARE HOME Vale Road, Woodfalls, Salisbury SP5 2LT Tel: 01725 511226

WYLYE HOUSE 27 Wyndham Road, Salisbury SP1 3AB Tel: 01722 338987

LDA

South Wiltshire care homes with nursing AMESBURY ABBEY CARE HOME Church Street, Amesbury SP4 7EX Tel: 01980 622957

OP PD SI

HAYS HOUSE NURSING HOME WCP Sedgehill, Shaftesbury SP7 9JR Tel: 01747 830282

ASHLEY GRANGE NURSING HOME RNHA WCP Lode Hill, Downton, Salisbury SP5 3PP Advert page 62 OP D PD LDA MH SI YA Tel: 01725 512811

KIMBERLY HOUSE NURSING HOME WCA RNHA WCP 1 Fowlers Hill, Salisbury SP1 2JF OP D PD MH SI Tel: 01722 336993 Advert page 64

BRAEMAR LODGE 18–20 Stratford Road, Salisbury SP1 3JH Tel: 01722 439700

LAVERSTOCK CARE CENTRE WCP London Road, Salisbury SP1 3YU Tel: 01722 428210

CAMELOT CARE HOMES LTD WCP 1 Countess Road, Amesbury, Salisbury SP4 7DW OP D PD Tel: 01980 625498 CASTLE VIEW NURSING HOME WCA RNHA WCP 8 Old Castle Road, Salisbury SP1 3SF OP D PD MH SI Tel: 01722 336993 Advert page 64 CEDARS CARE HOME, THE Northlands, Landford, Salisbury SP5 2EJ Tel: 01794 399040 CLOUDS HOUSE East Knoyle, Salisbury SP3 6BE Tel: 01747 832070 Advert page 62

OP D PD

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GLENSIDE HOSPITAL FOR NEURO REHABILITATION, THE Glenside Manor Healthcare Services Limited South Newton, Salisbury SP2 0QD OP D PD MH SI YA Tel: 01722 742066 HARNHAM CROFT NURSING HOME WCP 76 Harnham Road, Salisbury SP2 8JN Tel: 01722 568274 Advert page 58

OP PD SI

LIMETREE Warminster Road, South Newton, Salisbury SP2 0QD Tel: 01722 742066

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LITTLE MANOR NURSING HOME WCA RNHA WCP Manor Farm Road, Salisbury SP1 2RS OP D PD MH SI Tel: 01722 336993 Advert page 64 MARISTOW NURSING HOME RNHA WCP 16 Bourne Avenue, Salisbury SP1 1LT OP D PD YA Tel: 01722 322970 MILFORD HOUSE Milford Mill Road, Milford, Salisbury SP1 1NJ Tel: 01722 622082 Advert page 66 OLD VICARAGE Warminster Road, South Newton, Salisbury SP2 0QD Tel: 01722 742066 SALISBURY MANOR CARE HOME Wilton Road, Salisbury SP2 7EJ Tel: 01722 447100

OP PD YA

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Visit www.carechoices.co.uk for further assistance with your search for care

~ Residential care ~ Nursing care ~ Dementia care ~ Respite care

Homes you will love. Care you will appreciate. At Porthaven we are proud to have been described as running the best care homes in the country. Our homes are beautifully designed, comfortably stylish and spacious. We provide a range of interesting, enjoyable activities and an excellent menu of food. We understand the business of caring well, offering residential, nursing and dementia care as well as respite care for those who require a shorter stay.

~ Tailored activities and dedicated activities room ~ Private ensuite bedrooms

There is, however, another element, and one which makes a difference to all our residents: a positive attitude to caring and a genuine interest in others.

~ Expert care staff ~ Excellent menu

You will sense this from the moment you walk in the front door; it’s unmistakable.

~ Restaurants and private dining room

Call your nearest Porthaven Care Home and arrange a visit with one of our Home Managers today.

~ Landscaped gardens

We look forward to hearing from you.

Wiltshire Heights Care Home 16 Cottle Avenue, off Berryfield Road, Bradford on Avon BA15 1FD (Sat Navs: BA15 1ST) Tel: 01225 435582 www.porthaven.co.uk/bradford-on-avon

You’ll like us!

Feel right at home

with Barchester care homes

At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

Nursing • Residential • Dementia • Respite If you would like a tour of our care homes or just need some friendly advice, your local Barchester care home will be happy to help.

Henford House

White Lodge

Warminster, BA12 9PB

Swindon, SN5 0AD

01985 881 730

01666 718 761

Milford House

The Wingfield

Salisbury, SP1 1NJ

Trowbridge, BA14 9EN

01722 622 082

01225 560 032

Abbeyfield House

Bratton Road, Westbury, Wiltshire BA13 3EP

We offer Supported Housing in a safe environment for older people who no longer want the responsibility and worry of maintaining their own home.

Time to enjoy older age.

Call Sandy Owens on 01373 826779 or 07815 006864 or email s.owens@abbeyfield.com www.abbeyfield.com Registered in England and Wales, Company 574816, Charity 200719, HCA H1046

www.barchester.com

Romney House Quality Care

11WestwoodRoad Trowbridge◆WiltshireBA149BR ◆

S ituatedinaquietresidentialareaourhomehas 20rooms,with24hourcare.Ourlargeloungeand conservatorylookoutoverthehalfacregarden. Lifttofirstfloor◆Homecooking Regularvisitsbychiropodist,optician&Vicar ◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings ◆ ◆

Please call Nicky on 01225 753952 for further information

Email: Philhampson@mac.com Web: www.romney-house.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

West Wiltshire

North p59 East p55 West p67

South p63

West Wiltshire care homes ABLE (ACTION FOR A BETTER LIFE) 57 King Street, Melksham SN12 6HE Tel: 01225 707669

ALEXANDER HEIGHTS CARE HOME Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF Tel: 01225 721301 ALPINE VILLA RESIDENTIAL CARE HOME 70 Lowbourne, Melksham SN12 7ED Tel: 01225 706073 BATH ROAD, 4 Bradford on Avon BA15 1SP Tel: 01225 864280

OP D MH

PD LDA MH

BERRYFIELD ROAD, 17, ORDINARY LIFE PROJECT ASSOCIATION Bradford on Avon BA15 1SU OP D PD LDA MH SI YA Tel: 01225 864397 BERRYFIELD ROAD, 19, ORDINARY LIFE PROJECT ASSOCIATION Bradford on Avon BA15 1SU OP D PD LDA MH SI YA Tel: 01225 868058

BOWS 324 Frome Road, Trowbridge BA14 0EB Tel: 01225 774444

BRAMPTON COURT, 10, ORDINARY LIFE PROJECT ASSOCIATION Melksham SN12 6TH OP D PD LDA MH SI Tel: 01225 707233 BROOKSIDE (OSJCT) WCP Ruskin Avenue, Melksham SN12 7NG Tel: 0800 988 8133 Advert page 54 CHANTRY GARDENS 69 Chantry Gardens, Southwick, Trowbridge BA14 9QT Tel: 01225 766381

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DURLSTON HOUSE AND DURLSTON LODGE 115c Hilperton Road, Trowbridge BA14 7JJ PD LDA MH SI YA Tel: 01225 920989 GRANGE COURT 115d Hilperton Road, Trowbridge BA14 7JJ Tel: 01934 429448

LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care

specialist care homes for the elderly Equality Care is a well-established, family run organisation whose directors are actively involved in running the homes. We know that quality of care and value for money are what clients are looking for, and we believe that we have the ability to help the people we support to enjoy meaningful lives on a day-to-day basis. We have an excellent reputation that comes from attracting and retaining the best staff and providing levels of training and staffing that go way above the norm.

longbridge deverill nursing home Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511 A brand new purpose-built luxury care home with Nursing and specialist secure Dementia unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same high level of care you would find across all our homes. “This is the only home that is good enough for my husband” staverton house 51a Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 2) Specialist secure Dementia care home supporting adults over 55. The garden is accessible at all times; great activities programme, hair salon, weekly massage and other therapies. “I like being here. There’s always something to do.” longbridge deverill house Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 214040 Residential care home for frail elderly and early dementia.Lovely gardens and rooms with character. Pets welcome. “I was flabbergasted by the kindness of the staff when I arrived.” the old vicarage 51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 1) Residential care home for frail elderly and early dementia. Secluded garden and mostly ground floor rooms. Pets welcome. “It’s all very agreeable here. I can make my own choices”.

Please visit our website, give us a ring or visit one of our homes for more information. www.equality-care.co.uk info@equality-care.co.uk

West Wiltshire care homes continued GREENGATES 9 Redland Lane, Westbury BA13 3QA Tel: 01373 822727 HAWTHORNE GROVE, 39 Trowbridge BA14 0JF Tel: 01225 767441

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HIGH STREET, 10 Semington, Trowbridge BA14 6JR Tel: 01380 870061

LDA

HILLCREST HOUSE CARE HOME Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF Tel: 01225 723939 ILP RESIDENTIAL 32 Shire Way, Westbury BA13 3GF Tel: 01373 864945 LAVENDER HOUSE & PRIMROSE LODGE 62 The Down, Trowbridge BA14 7NQ Tel: 01225 753485 LILAC GROVE, 6, SENSE Trowbridge BA14 0HB Tel: 01225 766200

LDA

LDA YA

PD LDA SI

LONGBRIDGE DEVERILL HOUSE WCA WCP Church Street, Longbridge Deverill, Warminster BA12 7DJ OP D PD LDA Tel: 01985 214040 Advert page 68 MALLARD CLOSE, 3, ORDINARY LIFE PROJECT ASSOCIATION Melksham SN12 6TQ OP D PD LDA MH SI Tel: 01225 707215 NEWTOWN, 65A Trowbridge BA14 9AA Tel: 01225 777728

LDA YA

OLD RECTORY, THE 27 Stallard Street, Trowbridge BA14 9AA Tel: 01225 777728

LDA YA

OLD VICARAGE, THE WCA WCP 51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 Advert page 68 PARK STREET, 82 Trowbridge BA14 0AT Tel: 01225 777728

OP D MH

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PEEL HOUSE 398 The Spa, Melksham SN12 6QL 01225 702037 PHOENIX HOUSE 318 Station Road, Holt, Trowbridge BA14 6RD Tel: 01225 783127

PD LDA YA

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ROMNEY HOUSE WCA 11 Westwood Road, Trowbridge BA14 9BR Tel: 01225 753952 Advert page 66 SANDMAR 18 Wingfield Road, Trowbridge BA14 9EB Tel: 01225 775060

OP D PD SI

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SHAFTESBURY COURT (MANOR CLOSE) Manor Close, Trowbridge BA14 9HN Tel: 01225 760228

PD LDA

SPRINGHEAD, 1 Sutton Veny, Warminster BA12 7AG Tel: 01985 840990

PD LDA

ST GEORGE’S ROAD, 67A, ORDINARY LIFE PROJECT ASSOCIATION Semington BA14 6JQ OP D PD LDA MH SI Tel: 01380 870168 ST MARGARET’S GARDENS, 5, ORDINARY LIFE PROJECT ASSOCIATION Melksham SN12 7BT OP D PD LDA MH SI YA Tel: 01225 709691 STARBROOK 35a Dursley Road, Heywood BA13 4LG Tel: 01934 429448

LDA

STAVERTON HOUSE WCA WCP 51a Staverton, Trowbridge BA14 6NX Tel: 01225 782019 Advert page 68

D MH

STREET, 77 THE, ABILITY ASSOCIATES LTD Kilmington, Warminster BA12 6RW Tel: 01985 844800

LDA

SYCAMORE GROVE, 56, ORDINARY LIFE PROJECT ASSOCIATION Trowbridge BA14 0JD D PD LDA SI Tel: 01225 763056

Visit www.carechoices.co.uk for further assistance with your search for care

AN INDEPENDENT HOME, WITH A COMPASSIONATE APPROACH TO NURSING & DEMENTIA CARE

WE CAN HELP WHETHER YOU NEED FULL TIME NURSING CARE, DAY CARE OR RESPITE CARE. A WONDERFUL PLACE TO LIVE We nur ture a welcoming, relaxed and homely environment where your needs and interests are respected and where you can continue to enjoy a happy and fulfilling life. DEDICATED AND CARING STAFF Our team of staff is hand-picked for both their personal qualities and their experience. Regular education and supervision ensures our staff embrace with confidence, the highest possible standards of compassionate care. CREATIVE, MULTI-SENSORY ENRICHMENT Working with a close team of creative local ar tists and practitioners, our wide ranging enrichment and recreation programme will provide you with plenty of oppor tunity to broaden your horizons and have some fun.

A STRONG SENSE OF COMMUNITY Meaningful and loving relationships are at the core of what we do. We organise plenty of oppor tunity to get together with those you love and care about with regular par ties and events. Your family and friends are always welcome at any time â&#x20AC;&#x201C; why not host a par ty or have them over for lunch? We want you to feel completely at home. ROOMS WITH A VIEW & HOME-COOKED FOOD Most of our rooms overlook our lovely garden or open countryside with views of wildlife and our own sheep and chickens. Our much loved home cooked food, is lovingly prepared and served by Jayne our head chef and her team who are passionate about creating delicious wholesome food.

TO FIND OUT MORE ABOUT MAVERN HOUSE Please get in touch by calling us on 01225 708168 or visit our website at W W W.MAVERNHOUSE.CO.UK We will be happy to arrange an informal visit so that you can see our difference for yourself.

TELEP HON E: 012 25 7 08 16 8 EM A IL: IN FO@ M AVERN C ARE. C O. UK M AVERN HOUSE N URSING HOM E CORSHA M ROAD, SHAW, W ILTSHIRE SN12 8EH

West Wiltshire care homes continued WATERSMEAD (OSJCT) WCP White Horse Way, Westbury BA13 3AH Tel: 0800 988 8133 Advert page 54 WESTBURY LODGE 130 Station Road, Westbury BA13 4HT Tel: 01373 859999 WILLOW VIEW 63b Boreham Road, Warminster BA12 9JX Tel: 01985 219377

OP D PD

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WILLOWS, THE WCA 72 Boreham Road, Warminster BA12 9JN Tel: 01985 215757 WINGFIELD ROAD, 22 Trowbridge BA14 9ED Tel: 01225 762043

LDA

PD LDA MH SI YA

WREN HOUSE RESIDENCE FOR THE RETIRED & ELDERLY WCP 32 Vicarage Street, Warminster BA12 8JF Tel: 01985 212578

West Wiltshire care homes with nursing ASHWOOD CARE CENTRE WCP Gipsy Lane, Warminster BA12 9LR Tel: 01985 213477

OP D PD MH SI

RAVENSCROFT Hilperton Road, Trowbridge BA14 7JQ Tel: 01225 752087

OP PD YA

BLENHEIM HOUSE SPECIALIST CARE CENTRE 27 Shurnhold, Bath Road, Melksham SN12 8DD Tel: 01225 709271 OP D PD MH

SUTTON VENY HOUSE Sutton Veny, Warminster BA12 7BJ Tel: 01985 840224

FIRLAWN NURSING HOME RNHA The Street, Holt, Trowbridge BA14 6QH Tel: 01225 783333 Advert page 3

TROWBRIDGE OAKS RESIDENTIAL AND Advert page 58 NURSING HOME WCP West Ashton Road, Trowbridge BA14 6DW OP D PD LDA MH SI YA AD Tel: 01225 800863

OP D PD

FOUNTAIN PLACE NURSING HOME Avonpark, Winsley Road, Limpley Stoke, Bath BA2 7FF Tel: 01225 723919 HENFORD HOUSE Lower Marsh Road, Warminster BA12 9PB Tel: 01985 881730 Advert page 66

OP PD

LONGBRIDGE DEVERILL NURSING HOME WCA WCP Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511 Advert page 68 OP D PD LDA MAVERN HOUSE NURSING HOME RNHA WCP Corsham Road, Shaw, Melksham SN12 8EH Tel: 01225 708168 Advert page 70

OP D

OLD PARSONAGE, THE The Street, Broughton Gifford, Melksham SN12 8PR Tel: 01225 782167 OP D MH

WESTBURY COURT Station Road, Westbury BA13 3JD Tel: 01373 825002

OP D

WESTBURY RESIDENTIAL AND NURSING HOME, THE WCP Warminster Road, Westbury BA13 3PR Tel: 01373 888531 Advert page 58 OP PD WILTSHIRE HEIGHTS CARE HOME 16 Cottle Avenue, off Berryfield Road, Bradford on Avon BA15 1FD Tel: 01225 435582 Advert page 66

OP D YA

WINGFIELD, THE WCA 70a Wingfield Road, Trowbridge BA14 9EN Tel: 01225 560032 Advert page 66

OP D

Visit www.carechoices.co.uk for further assistance with your search for care

Index

Advertisers are in bold

A Abicare Services Ltd ABLE (Action for a Better Life) Addington Close, 12, Ordinary Life Project Association Agincare UK Alabaré Christian Care and Support Albany House Aldbourne Nursing Home Alderbury Bungalow, The Alexander Heights Care Home Allied Healthcare Group Alpine Villa Residential Care Home Alzheimer’s Society North & South Wilts Alzheimer’s Support Amesbury Abbey Care Home Arundel Close, 1, United Response Ash Care Services Salisbury Ltd Ashgrove House Nursing Home Ashley Grange Nursing Home Ashwood Care Centre Athelstan House (OSJCT) A & T (Salisbury) Ltd Autonomy Care Ltd Avon Court Nursing and Residential Home Avondale, Turning Point Avonmead Care Home

22 67 55 22 22 63 57 63 67 22 67 22 22 65 59 22 61 65 71 61 22 22 61 63 57

B Bailey Care 22 Bailey Care Services 22 Ballards Ash 59 Bartlett House (OSJCT) 55 Bassett House 61 Bath Road, 4 67 Beamont Way, 32 63 Beckford Lodge 22 Beeches Homecare 22 Bemerton Lodge (OSJCT) 63 Berryfield Road, 17, Ordinary Life Project Association 67 Berryfield Road, 19, Ordinary Life Project Association 67 BGS Healthcare 22 Blenheim House Specialist Care Centre 71 Blue Sky Enabling 22 Bluebird Care (Wiltshire North) 22 Bluebird Care (Wiltshire South) 22

Boundary Road, 18, Ordinary Life Project Association 59 Bows 67 Bradbury House 63 Bradbury Manor 55 Braemar Lodge 65 Bramley House 63 Brampton Court, 10, Ordinary Life Project Association 67 Brendoncare Froxfield 57 Brockleaze, 27, United Response 59 Brookside (OSJCT) 67 Brunel House 61 Buckland Court (OSJCT) 63 Butterfly Home Help (Wiltshire) 22 Bybrook House Nursing Home 61

Dauntsey House 55 Dennett’s Support 63 Derriads 59 Dimensions South West Counties Domiciliary Care Office 25 Douglas Arter Centre 64 Dramsdon, White Horse Care Trust 55 Dunraven House and Lodge 25, 64 Durlston House and Durlston Lodge 67

Callisto (Innovations Wiltshire Ltd) 55 Camelot Care Homes Ltd 65 Candlelight Homecare 25 Care Bureau, The 25 Care Matters (Wiltshire) Ltd 25 Care On Call (UK) Ltd 25 Carewatch North West Wiltshire 25 Caring Hands (Wiltshire) 59 Carons Care Line 25 Castle View Nursing Home 65 Cathedral Gate Domiciliary Care Services 25 Cedars Care Home, The 65 Cedars, The (OSJCT) 59 Celtic Care Services Ltd 25 Cepen Lodge 59 Chantry Court 25 Chantry Gardens 67 Claremont Residential Home 59 Clarendon House 63 Cleveland Lodge 63 Cloud Homecare Ltd 25 Clouds House 65 Cocklebury Farmhouse 59 Coombe End Court (OSJCT) 55 Cote House 61 Crescent, The 10 (Innovations Wiltshire Ltd) 55 C&S Makenston Special Care Service 25

D Dalwood Farmhouse

E Elcot Close, 5, White Horse Care Trust Elite Care Enterprise Care Ltd

55 25 25

Fairfax House 64 Fairways Retirement Village, The 25, 59 Ferfoot Care Home 59 Firlawn Nursing Home 71 Firs Care Home, The 60 First City Nursing Services Ltd 25 Fives Court (OSJCT) 64 ForestView, White Horse Care Trust 55 Forget Me Not Care Ltd 27 Fountain Place Nursing Home 71

G Gables, The WCA 60 Glanmor 60 Glenside Hospital for Neuro Rehabilitation, The 65 Goatacre Manor Care Centre 61 Goldenley Care Home 60 Good Companions Care Group 27 Grange Court 67 Greathouse Care Home with Nursing Physical Disabilities 61 Greengates 69 Greenway Park, 13 60

H Harnham Croft Nursing Home Haven, The Hawthorne Grove, 39 Hays House Nursing Home Hayward Care Centre Henford House

65 55 69 65 57 71

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Herbert House 64 HF Trust - Wiltshire DCA 27 Highfield Residential Home 55 High Street, 10 69 Hillcrest House Care Home 69 Hill House Residential Home 60 Hollygrove, Turning Point 64 Holly Lodge, White Horse Care Trust 57 Holmhurst 64 Holmwood Care Home 64 Home Instead Senior Care Bath and West Wiltshire 27 Hulse Road 64 Hungerford House (OSJCT) 60 Hunters Moon 60

I ILP Residential Independent Living Solutions Ltd Innovations Wiltshire Ltd Inwood House

69 27 27 64

K Keepence Homes Keiron Starns Care Agency Kimberly House Nursing Home Kingsley Road, 29–33 Kingston House

55 27 65 60 60

L Laurieston House Lavender House & Primrose Lodge Laverstock Care Centre Leonora Home, Pilgrim Homes Lifeline Homecare Lifeways Community Care Lilac Grove, 6, Sense Limetree Link Homecare Little Manor Nursing Home Longbridge Deverill House Longbridge Deverill Nursing Home Luma Care Ltd

60 69 65 60 27 27 69 65 27 65 69 71 64

M Magnaset Ltd T/A Care Choice Mallard Close, 3, Ordinary Life Project Association

27 69

Malmesbury Road, 79 Maltings, The Marden Court (OSJCT) Maristow Nursing Home Market Lavington Nursing and Residential Centre Marlborough Lodge Mavern House Nursing Home Meadow Lodge Mears Help to Live at Home Wiltshire Mencap - Trowbridge Merlin Court Merlin’s Barrow (Innovations Wiltshire Ltd) MiHomecare Wiltshire Milford House Milford Manor Care Home Miranda House Mossmead, 15, My Little Angels

60 60 60 65 57 55 71 60 27 27 57 57 27 65 64 61 60 27

Newtown, 65a 69 Nurse Plus and Carer Plus (UK) Ltd 27

O 60 57 71 69 65 60 69 29 29

P PA Care Agency Park Street, 82 Pavenhill, 89, White Horse Care Trust Peel House Peercare Pennings View Phoenix House Primecare Salisbury Princess Homecare Priory Care Home, The

29 69 60 69 29 64 69 29 29 61

Q Quarrydene

Oaklands, 74, United Response Old Dairy, The Old Parsonage, The Old Rectory, The Old Vicarage Old Vicarage Care Home, The Old Vicarage, The OSJCT Florence Court Oxley Care Ltd

Purity Care

R Rangeford Care - Wadswick Green Ravenscroft Reach Supported Living Salisbury Ridgeway House (OSJCT) Romney House Roseland Avenue, 9, Cornerstones (UK) Ltd Rowde RV Care Ltd (Somerset)

29 71 29 61 69 57 57 29

S Safe Care 29 Salisbury Manor Care Home 65 Sandmar 69 Sarsen House 57 Saxon Care Solutions Ltd 29 Self Unlimited – Horsebrook, 45 61 Seymour House (OSJCT) 61 Shaftesbury Court (Manor Close) 29, 69 Shalom, White Horse Care Trust 57 Shapland Close 64 Sheldon Lodge 61 Somerset Care Community Services (Wiltshire) 29 Spire Homecare Ltd 29 Spittleborough Farm 29 Springfield Court Care Centre 61 Springhead, 1 69 St George’s Road, 67a, Ordinary Life Project Association 69 St Margaret’s Gardens, 5, Ordinary Life Project Association 69 St Patrick’s House 64 Stainsbridge House 61 Starbrook 69 Staverton House 69 Stratford Court (OSJCT) 64 Stratford Lodge 64 Stratton Road, 1 (Innovations Wiltshire Ltd) 57 Stratton Road, 20 (Innovations Wiltshire Ltd) 57 Stratton Road, 27 (Innovations Wiltshire Ltd) 57

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Street, 77 The, Ability Associates Ltd 69 Studley Bethesda Home 61 Support Carers 29 Surecare Services (Wessex) 29 Sutton Veny House 71 Sycamore Grove, 56, Ordinary Life Project Association 69

T There4U (Salisbury) Totally Living Care Tower House Residential Home Tower View Residential Home Trowbridge Oaks Residential and Nursing Home Tullyboy Turning Point – Wiltshire Tydemans Homecare

31 31 64 64 71 57 31 31

U United Response DCA

V Voyage (DCA) Wiltshire

W Warrington Lodge 61 Watersmead (OSJCT) 71 Wessex Care Community Services 31 Westbury Court 71 Westbury Lodge 71 Westbury Residential and Nursing Home, The 71 West Farm House 57 West Park Road, 63 61 Whistley Dene, White Horse Care Trust 57

White Lodge, The Wilcot Road, 92, White Horse Care Trust William Street, 2, United Response Willowcroft (OSJCT) Willow House Willow House DCA Willow View Willows, The Wilton Road Wiltshire Care at Home Service Wiltshire Council Relief Bank Wiltshire Heights Care Home Wingfield Road, 22 Wingfield, The Woodfalls Care Home Wren House Residence for the Retired & Elderly Wylye House

61 57 61 65 64 31 71 71 65 31 31 71 71 71 65 71 65

Other advertisers Abbeyfield House 66 Abi Group 20 Action on Addiction 62 AMS Care Inside back cover Ashbury Lodge 36 Avery Healthcare 38 Barchester 66 Bupa 58 Care Choices Website 33,48,62 Care Select 34,46,56 Castle Care Wessex 40

Church View Cleeve Care Group Coate Water Care Country Care Homes Downs View Equality Care Ltd Galax Care Good Oaks Live-in Care Greensleeves Homes Trust Live In 24 Care at Home Loga Care

36 4 36 3 36 68 35 26 58 4 30

Medequip

16, 18

Moormead Nursing Home Ltd

Orders of St John Care Trust, The

Porthaven Care Homes

Right at Home

Salisbury Christian Care Homes for the Elderly

Warrington Homes Ltd, The

Wiltshire Farm Foods

Wiltshire Telecare

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-63-1 Printed in England. Ref. No: 4001/Wiltshire7/1015. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Wiltshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Bassett House care home

Caring for our elderly Bassett House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life. We think of ourselves as a â&#x20AC;&#x153;Second familyâ&#x20AC;? for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residentsâ&#x20AC;&#x2122; joys and accomplishments and to offer that extra encouragement during difficult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Bassett House is a home for sixty three older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact the Home Manager, on 01793 855415 or our head office on 020 8861 6000 or by email at: bassetthouse@ amscare.co.uk or info@amscare.co.uk

Cloatley Crescent, Off Station Road, Royal Wootton Bassett, Wiltshire SN4 7FJ

Care you can trust Our team of experienced care workers provide at home care and support and will work with you to create a personal and flexible service. This can include: • • • •

Support to regain independence after a stay in hospital Personal care such as help with washing and dressing Help with managing day to day things such as paying bills Support to get out and about in the community

Our specially trained staff are experienced in supporting people of all ages, from those who want a little bit of extra help to people with more complex needs, such as dementia.

To find out how Mears can help you continue living life as you want contact:

Tel: 0845 266 8944 Email: wiltshire.care@mearsgroup.co.uk

Help to Live at Home in partnership with Wiltshire Council