USEFUL INFORMATION

STATEMENT

Caribtours brochure and the website is prepared in advance, many months before the start of the holiday season and particular attention has been given to all details provided. However, for a variety of reasons there may be amendments made at any time to the facilities or services available. In this event, your Travel Adviser will inform you of any such change(s) immediately. Should any such event occur during your holiday, please contact either our local representative (where applicable) or our reservations team on 020 7751 0660.

OUR PRICING

All prices shown throughout this brochure are for guidance only and are correct at the time of going to print. A tailor-made quotation will be provided at the time of your enquiry, based on specially negotiated airline and hotel rates, which are subject to availability at the time of booking. For the purposes of this brochure, generally, the lead prices shown are low season travel with 2 adults sharing the lead-in room category. Low season will typically be February, March or April for Europe and May/June for Arabia. Quotes for high season and peak season dates, or alternative room categories and meal plans, are available on request. Your holiday price includes:

- Return air travel (if applicable) in the class booked on scheduled flights with your selected airline (plus interisland flights where applicable), with appropriate in-flight meals. Excluding UK regional flights. European pricing may be based on low cost carriers. - Return air travel (if applicable) in the class booked on scheduled flights with your selected airline (plus interisland flights where applicable), with appropriate in-flight meals. Excluding UK regional flights. European pricing may be based on low cost carriers. - Access to one of the executive lounges at Gatwick,

Heathrow or Manchester on departure. Excludes

Stanstead - Accommodation with or without meals as confirmed - Any applicable free night offers or savings - Private transfers to and from the airport, where only shared transfers are available – you will be advised at time of booking. - Services of Caribtours’ appointed local representatives in all countries except the Maldives and Europe - Mandatory hotel taxes and service charges (excluding

Greece, Cyprus, Spain, Abu Dhabi and Dubai Tourism

Taxes which must be paid locally - Airport taxes and charges - Air Passenger Duty and Security Charges

Your holiday price does not include:

- Overseas Departure Tax (where applicable) which is payable in cash only on departure in local currency.

Details will be outlined in your documentation - Items of a personal nature such as laundry, telephone calls, gratuities etc. - Travel Insurance (you must ensure that your holiday is fully insured with adequate cover) - Any surcharges – please refer to booking conditions

HOTEL ACCOMMODATION

Official hotel ratings vary greatly from country to country. Room and suite categories which are referred to throughout the brochure are in the hotel’s own terminology, but the descriptions are entirely our own. Most accommodation categories and prices are determined by location (e.g. proximity to the beach) and/or by size. For general guidance, please refer to the following or ask our Travel Advisers who will be pleased to explain specific room types and locations in more detail. Room (double, twin or single): one room with en-suite bathroom (with bath and/or shower). Junior Suite: one large room with a sitting area and ensuite bathroom (with bath and/or shower). Suite: en-suite bedroom with a door separating it from a sitting room. A few of our hotels call their rooms ‘suites’, our accommodation description will make this clear. Villa: separate bedrooms (generally each of them is ensuite) and living area/s together with kitchen facilities. Please be advised that when booking a room for more than two persons, the extra adults or children may be accommodated on a sofa/rollaway bed or, on some occasions, the configuration may be two double beds. If you have specific requirements, please let us know.

TAKING YOUR CHILDREN

Many of our destinations are welcoming towards children and most hotels we work with, which accept children, will be able to arrange babysitting locally at reasonable rates. We are generally able to offer reduced, if not free, child prices based on sharing a room with two adults and we have a number of other special offers for families, especially for travel in the summer season. Children sharing a bedroom with two adults will usually have a rollaway bed. Infants: Children under 2 yrs, without their own airline seat, will be charged approximately £80 each (more if hotels charge supplements for a cot, or if flight upgrades are arranged). Details will be advised when you book, at which time we can also advise on the availability of essential items such as nappies, baby food and so forth.

TRAVELLING WITH DISABILITIES

We are committed to making sure travel is accessible to all, but not all of our holidays are suitable for travellers with disabilities. Please speak to us about any special requirements you have - our experienced team will find accommodation that is right for you and can arrange additional services such as wheelchair assistance at the airport.

SPECIAL OFFERS

Many of our hotels offer early booking savings, free nights, family value packages, exclusive extras for honeymooners, etc. Offers may be withdrawn or replaced without notice so please call us for the latest special offers at your chosen hotel to ensure you receive the best price. There is no guarantee that booking later will result in a lower price (especially over popular holiday periods such as Christmas, Half Term and Easter) and most of our hotels offer incentives to book early. Booking early also means you can secure the dates and accommodation of your choice. Please see our website for our current special offers. Different terms may apply when booking villas, cruises, or over festive for example.

MEALS

Caribtours’ holidays that are booked on a Half Board, Full Board or All-Inclusive basis generally commence with dinner on the day of arrival and end with breakfast on the day of departure (subject to restaurant opening times). In some hotels, meals may be restricted to a table d’hôte menu at specific restaurants and there may be an additional charge at certain restaurants or premium dishes such as lobster or prime cuts of beef. Please check with our Travel Advisers prior to travel or with the hotel reception or maître d’hotel in resort.

CHECK-IN/CHECK-OUT

At many of our featured destinations, flight arrival times are early in the morning and you will arrive at your accommodation before the normal check-in time. It is recommended that your accommodation is reserved from the night before to allow for immediate check-in. Rooms will generally not available until mid-afternoon on your day of arrival. Check-out time from your room is generally 12 noon, however, if there are no incoming guests you may be allowed to remain until departure; please make arrangements directly with the hotel reception and note that a local charge may be payable. Similarly, many flight departure times are late in the evening, after normal check-0ut time (approx. 12 noon). In this instance, we recommend accommodation is reserved until the day after departure allowing a late checkout. Our staff will advise at the time of booking if either of these situations will apply to your individual holiday arrangements. Clients taking a cruise will normally disembark early in the morning; we can arrange use of a day room in a nearby hotel if required.

SPECIAL REQUESTS

If you have any special requests, whether it’s a special dietary requirement, a specific room request or seating on your flight, please do communicate this to your Travel Adviser at the time of booking so we can ensure the right people are informed.

FLIGHT INFORMATION

All flight timings shown on your confirmation invoice are subject to change. Final timings will be detailed on your itinerary. Please note that changes to any flight departure times/days, routing/destination, any preassigned seats or aircraft type may be made by an airline at any time outside of Caribtours’ control. Virtually all of our transatlantic flights are ‘direct’ but not necessarily ‘non-stop’; a direct flight involves a stop at one airport en-route to another; you will not generally need to disembark. Details of any stops will be advised when you book and will be shown on your itinerary.

BAGGAGE ALLOWANCE

The baggage allowance on transatlantic carriers is 1-3 pieces per person (depending on the class of travel), plus one piece of hand luggage which must fit under the seat in front of you or in an overhead locker. Please note that a number of items such as scissors, tweezers, nail files etc. are not permitted in hand baggage and will be confiscated. If your holiday includes an inter-island flight, you should be aware that the baggage allowance may be less than the transatlantic baggage allowance, this is particularly the case if you are flying in First or Business Class on your international flight. Please check the baggage allowance for your specific journey with our Travel Advisers. If you are connecting from an international flight for destinations such as the Maldives, we recommend that you carry overnight essentials and any medication in your hand luggage in the event that your checked baggage has to follow the next day.

CLIMATE

We have not included weather charts in our brochure as global weather patterns are increasingly erratic and such charts can be extremely misleading. If you require any reassurance or information, please discuss the matter with one of our team.

SECURITY AND HEALTH & SAFETY OVERSEAS

The most up to date information can be found on the Foreign Office website – www.gov.uk/knowbeforeyougo. Health and Safety is an important consideration for everyone who travels the world today and we would ask that you observe good housekeeping habits and a common-sense approach. Your personal welfare is our priority and we ask that you are fully aware of security and health and safety whilst overseas. Petty crime, robberies and muggings can occur anywhere in the world and some destinations, particularly large cities, are worse than others. However, the chances of anything unpleasant happening will be considerably reduced if you take a few precautions. Whilst out and about, try not to carry a lot of cash with you and always leave your passport and any expensive jewellery in a secure place.

RESORT ACTIVITIES & WATERSPORTS

None of the activities detailed in this brochure are organised by Caribtours and we cannot guarantee that they will be available. Some activities are also hazardous, and we cannot accept any liability. We therefore strongly recommend that, before taking part, you ensure that the persons or organisations providing these facilities are registered and that you are adequately covered by your own insurance. This advice applies to all sporting and recreational activities.

TRAVEL DOCUMENTS DISPATCH

Your travel documents will be available approximately 10 days prior to departure; please let us know if you require them any sooner. Your documents will include air tickets or an e-ticket reference, a personalised itinerary and any supporting information. Please check carefully the airport terminal and flight timings on your ticket.

PASSPORT, VISA AND HEALTH REQUIREMENTS

A full British passport is required for all destinations and it should be valid for 6 months after the return date of your holiday; please take special care to check the current passport regulations with regards to your children in good time before you travel. When travelling to Europe, please note that your passport must be less than 10 years old on the day you enter (please check the date of issue) and it must be valid for at least 3 months after the day you plan to leave (please check the expiry date). If you renewed your passport early, extra months may have been added to its expiry date. This could affect the requirement for your passport to be less than 10 years old. Via requirements for UK passport holders and other nationals are under constant change. You should

therefore check entry requirements with the appropriate embassy and please ensure that you are familiar with the requirements. Visas are required for UK visitors to Turkey, you can apply online where an e-visa currently costs $20, you should apply at least 48-hours before travel and can do so up to 3-months in advance. Some destinations, e.g. UAE, will require visas for stays exceeding 30 days. If travelling via the USA, a visa waiver programme (ESTA) is in operation. This requires all eligible passengers to complete an online application on website https://esta. cbp.dhs.gov, prior to travelling. In certain circumstances (if you have a criminal record, for example), a visa may be required, and you should check with the appropriate embassy. Non-British passport holders are advised to check with the appropriate authorities well in advance of their holiday. Please always verify visa requirements at time of booking. We strongly recommend that you check with your doctor, or seek professional advice in respect of vaccinations required for specific areas, as this is constantly changing and being updated by both the Department of Health and the destination country. All clients are responsible for acquainting themselves with up to date health, passport and visa requirements for their holiday prior to departure. You must ensure that you confirm to the necessary regulations of the countries you are visiting and where necessary have the correct vaccination documentation. If you have visited a country where certain diseases are prevalent (e.g. yellow fever or cholera) please contact your destination country to check for any specific advice and necessary documentation. The restrictions against the spread of the coronavirus and information provided is still subject to change. Each destination has different regulations and entry requirements, and some destinations do still require you to have proof of a negative Covid-19 test, vaccination status and completion of destination specific documentation before departing the UK. We are monitoring the latest advice for all destinations; but please check the FCDO website at least 14 days prior to your departure to get the latest information regarding entry requirements relevant you - https://www.gov.uk/ foreign-travel-advice.

HOTEL ONLY BOOKINGS

We are happy to arrange your hotel accommodation and any inter-island flights should you wish to make your own international flight arrangements using frequent flyer miles, for example. There is no booking fee for this service, but we will include the cost of local representation in your quotation.

TERMS AND CONDITIONS

These Booking Terms and Conditions, together with our Privacy Policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Caribtours Limited, a company registered in England and Wales with company number 01402297 and registered office address at 126-128 New Kings Road, Fulham, London,SW6 4LZ (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Terms and Conditions, references to “you” and “your” include the first named person on the booking and everyone on whose behalf a booking is made or any other person to whom a booking is added or transferred. Please refer to our website for the most up to date terms and conditions at time of booking. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that: a. they have read these Booking Terms and Conditions and have the authority to and does agree to be bound by them; b. they consent to our use of personal data in accordance with our

Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements); c. they are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that they and all members of the party are of the appropriate age to purchase those services; d. they accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking. Please Note: We act in the following capacities, as a Package Organiser in the sale of a Package Holiday (please see clause 16 for further details) and as a principal in the sale of a ‘single service’ booking (i.e. a rail ticket or accommodation only booking). As a result our obligations to you will vary depending upon whether you book a Package Holiday with us or whether you make a single service booking. We have tried to set our differing obligations out below as clearly as possible (A) Section A contains the conditions that will apply to all bookings you

make with us; and (B) Section B contains the conditions which will apply when you make a booking with us where we act as the Package Organiser Section A – Applicable to all bookings Booking Requests If you are considering booking a cruise or yacht holiday with Caribtours please read the additional Cruise Terms found on our website. If you are booking a single-service booking where Caribtours acts as the principal, please also see terms on our website under section C. https://www. caribtours.co.uk/about-us/terms-and-conditions/ If you don’t have access to the internet, please call 020 7751 0660 for these and we will send this to you. The appropriate deposit is required at the time of booking or full payment if you are booking within the balance due date. Your Travel Adviser will confirm all details of your booking and it is vital that you ensure that these are correct and correctly reflected on your confirmation invoice and you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document as soon as possible. Confirmation The booking is not accepted until payment has been made and a confirmation invoice has been issued by Caribtours. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued with a booking confirmation. If a booking is not accepted or Caribtours is unable to make reservations as requested and no acceptable alternative arrangements can be made, all monies will be refunded. Payments A minimum deposit of 10% per person is payable at the time of booking for non-European bookings and a deposit of 50% of the total booking value per person for European bookings. If your booking is for a yacht charter, villa or cruise, a deposit of between 15% and 50% of the total booking value is required. An increased deposit may be required for flights on selected routes and travel dates where full payment is required or when flight tickets have to be issued earlier than usual. For stays that cross 15 Dec – 05 Jan festive cancellation terms will apply and these will differ to our standard terms. A 50% deposit will be due at time of confirmation, and final balance due date is 01 September. Cancellation terms will start from 50% after 01 September and are subject to the festive terms and conditions of the hotel you are booked into. Please check with us for any further details applicable to your holiday. Unless specified, this deposit is your only financial obligation until ten weeks prior to departure (or earlier where advised). Some holidays may be subject to higher deposits and allow for less flexibility on amendments and cancellations by you. Your Travel Adviser will clarify the applicable deposit and payment terms at the time of booking, for each booking you make with us. The appropriate deposit is required at the time of booking. A confirmation invoice will be issued when all reservations have been made and this shows the final balance due date. If the booking is made within ten weeks of departure, full payment is required at the time of booking. If the holiday is arranged through a travel agent, all monies paid by you to the travel agent, under or in contemplation of a contract with Caribtours, are held by the travel agent as the agent of Caribtours, until the date on which the agent pays the money to Caribtours. Note: Non-payment or late payment outside of these terms may result in the cancellation of the booking (with cancellation charges being applied), or alterations to the booking. Prices & Caribtours’ Price Guarantee The prices shown on our website and in brochures serve as a guide only and were calculated using the exchange rate and hotel and flight prices at the time of publication. Prices can go up and down. You will be advised of the current price of your holiday at the time of booking and before your contract is confirmed, and the price shown on your confirmation invoice is guaranteed except where you have booked a package holiday (please see Section B). Accuracy We endeavour to ensure that the descriptions, information and prices both on our website and in our advertising material are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking. Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking. Insurance It is essential that you and all members of your party are covered by a policy of travel insurance. Policies can be purchased through travel agents and banks or direct from insurers. You must be satisfied that your insurance fully covers all of your personal requirements included personal accident, death, medical and repatriation expenses, loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. Special Requests Caribtours will make every reasonable effort to make arrangements which comply with special requests, but cannot and does not guarantee that there will be compliance with the special request/s. Furthermore, Caribtours has no legal liability whatsoever in the event that the holiday arrangements do not comply with the special request. Disabilities and medical problems We are not a specialist disabled travel company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking. Events Beyond Our Control Except where otherwise expressly stated in these Booking Terms and Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by Events Beyond Our Control. For the purposes of these Booking Terms and Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports etc. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Events Beyond Our Control, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. Cutting your holiday short If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your booking and return home early in circumstances where you have no reasonable cause for complaint about the standard of the travel services provided we will not offer you any refund for that part of your holiday not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them. Accommodation rating and standards Accommodation ratings are displayed as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation or other travel arrangements. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Complaints If you or any member in your booking has a complaint during the holiday, they should contact the local Caribtours representative or the hotel manager. These individuals are best placed to put matters right immediately and may well be able to do so. Failure by you to notify Caribtours or its representative may be taken into account when determining any price reduction or compensation for damages where such notice would have avoided or reduced the damage. If there is still cause for complaint on return to the UK, you are required to seek satisfaction by writing to Caribtours ideally within 28 days of the end of the holiday, providing full details of the holiday and the reason for the dissatisfaction. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost-effective way. Details on request or from www.abta.com. Your Responsibilities All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. Excursions Please note that we do not provide or arrange excursions other than those listed in your itinerary and forming part of the arrangements booked and paid for in the UK. Our local representatives or guides may put you in touch with local organisers of excursions if you request but we can have no liability for such excursions, as your contract for such excursions will be with a local company providing the services and not with us. Passport, Visa and Immigration Requirements & Health Formalities We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements