Carilion Clinic | For Here, From Here (2014)

FOR HERE.

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BEING FROM HERE MEANS ONE SIMPLE THING:

everything.

Carilion Clinic began with a promise made generations ago: to provide our community with the care it needs.

To stay healthy. To grow stronger. To live better today, and to thrive tomorrow.

This is our commitment, and it guides everything we do.

We’re here in western Virginia, focused on the wellbeing of every patient, and partnering with the community to perform the work that sustains us all, from health education and care to higher learning and research and beyond.

This is where we’re from, and that’s why we’re here.

Today. Every day. From moment one.

Four-year-old Ellie Barbour with her physical therapist, Ashley Feuerstein.

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Delivering care for generations.

ESTABLISHED IN 1899 in Roanoke, Virginia, and serving our community to this day as a nonprofit institution.

OVER 200 PHYSICIAN PRACTICES providing comprehensive clinical care in a network of community hospitals and primary, specialty, and urgent care sites.

Transforming care every day.

Guided by a commitment to meet the unique health needs of the communities we serve, Carilion Clinic has set about transforming the whole patient experience, reviewing and improving how we coordinate treatment and measure success.

By proactively addressing patient needs before, after, and between visits, and making better use of telemedicine and electronic health records, we are working to keep patients healthy and at home.

The result of this team-based approach, coordinated around the patient care continuum? Improved outcomes for people who live here, and praise from others, too:

• SDI Health named Carilion Clinic one of the most integrated healthcare networks in the country.

• A Carilion family medicine practice was Virginia’s first certified Patient-Centered Medical Home— a distinction now shared by every one of our family medicine practices.

11,400 EMPLOYEES and always growing to meet the needs of our neighbors.

SERVING OVER 1 MILLION PATIENTS

CONTROLLING THE COST OF COVERAGE. Two important ways Carilion is keeping care within reach include MajestaCare, which provides a Medicaid health plan, and our Aetna Whole Health partnership, which helps businesses offer affordable health benefits.

in central and western Virginia and southern West Virginia.

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Leading the way in care. Right here.

FOR NEIGHBORS MADE HEALTHIER, AND LIVES MADE

hApPIer.

Carilion Clinic is proud to offer a complete range of primary and specialty care, right here. But it’s how we bring it all together that makes the difference.

With the combined expertise of primary care physicians and specialized care teams, Carilion balances prevention and wellness with access to advanced treatments, all with the support of a well-integrated electronic health records system.

In a phrase, it’s a team-based, physician-led, patientfocused approach to healing. In practice, it’s about seeing the person behind the symptoms and treating the whole patient.

And it’s precisely the care you’d expect from people who are from here.

Just a few areas where Carilion Clinic excels:

HEART CARE

Offering the latest, most advanced technologies for heart valve repair and replacement, heart failure, and other heart and vascular conditions.

ORTHOPAEDICS

Pioneering new techniques that help patients recover faster, including the anterior approach to hip replacement surgery and limb deformity corrections.

CANCER CARE

Providing a comprehensive, multi-disciplinary team approach and the latest treatment options, as well as access to the most recent clinical trials.

NEUROSURGERY

Using the most innovative and effective surgical procedures to treat complex brain and spinal cord injuries and disorders that were once considered untreatable.

LEVEL 1 TRAUMA CENTER

Delivering the highest level of emergency care for critically injured patients at the region’s only Level 1 Trauma Center.

NEONATAL INTENSIVE CARE UNIT

Offering the highest level of care for the tiniest and most fragile patients.

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FOR HAVING A PLACE TO GO FOR THE CARE

you need.

It can be an injury or a sudden illness. A chronic condition that needs expert attention today and tomorrow. Or simply a prescription that requires a refill.

When our community needs care, Carilion Clinic is here.

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Riverside Center, Carilion Clinic’s newest outpatient site, places physician specialists in a central location, so that they can work collaboratively to improve care.

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Comprehensive care, around the region.

Convenient care, for when moments count.

Carilion Clinic offers comprehensive inpatient and outpatient care across a network of community and specialty hospitals throughout western Virginia.

Injuries and illnesses never happen on schedule. That’s why Carilion is always here with care and coverage options close to home.

• Carilion

Roanoke Memorial Hospital and Carilion Clinic Children’s Hospital • Carilion Roanoke Community Hospital • Carilion

New River Valley Medical Center and Carilion Clinic Saint Albans Hospital • Carilion

Franklin Memorial Hospital • Carilion Giles Community Hospital • Carilion Tazewell Community Hospital • Carilion Stonewall Jackson Hospital

Carilion Roanoke Memorial Hospital and Carilion Roanoke Community Hospital are Magnet certified by the American Nurses Credentialing Center. For more on the recognitions we’ve earned, see page 14.

SEE HOW FAR OUR NETWORK OF CARE REACHES

PRIMARY CARE With dozens of care sites in communities across western Virginia, patients and physicians are never far apart.

URGENT CARE With five convenient VelocityCare locations and counting, help is available when it’s needed.

HOME CARE AND HOSPICE These coordinated services are delivered by nurses, therapists, and other medical professionals right at home.

PHARMACIES We have pharmacies on site at Carilion facilities in Roanoke and the New River Valley for extra convenience and expert advice.

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Research that leads to discoveries.

Researchers from Carilion Clinic are transforming understanding and shaping the future of care through participation in a range of clinical trials and grant-funded research projects.

The Virginia Tech Carilion Research Institute’s nearly two dozen research teams are led by scientists who are unconstrained by conventional disciplinary boundaries as they seek innovation and discovery in the service of health.

FOR ADVANCING EDUCATION AND SPARKING INNOVATION,

today .

A promise to care for patients here and now will always be at the heart of Carilion Clinic, but so will a commitment to provide even better care tomorrow.

We study health conditions so that we can teach how to treat them.

Education that makes a difference.

From the moment our first hospital opened over 100 years ago, teaching and interprofessional learning have been central to our mission. This legacy lives on through generations of physicians who are uniquely qualified to lead and collaborate with care teams, and to serve every patient.

The Carilion Clinic–Virginia Tech Carilion Graduate Medical Education program offers more than 20 fully accredited fellowship and residency programs, each designed to give the next generation of physicians a healthy start to their careers.

The Virginia Tech Carilion School of Medicine represents a transformative partnership with one of the nation’s leading research universities, offering an innovative curriculum built around research and patient-centered care.

Carilion Clinic’s Jefferson College of Health Sciences offers top-ranked associate, baccalaureate, and master’s degree programs that result in highly sought-after graduates.

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Giving a lift to community health.

Our greatest obligation is keeping our community healthy. Whether it’s providing care regardless of age, illness, or ability to pay, or conducting educational outreach, we’re always finding ways to help our neighbors live better. Here are just a few: • W e help patients start a customized fitness program through FIT Rx, an “exercise prescription” for a medical membership at the Roanoke and Botetourt Athletic Clubs.

FOR OUR COMMUNITY, AND EACH AND EVERY

individuAl.

Carilion Clinic’s commitment to community is plain to see. Whether it’s the charitable care we provide every day or the volunteer efforts carried out by our employees, you never have to wonder where we’re coming from, and you know exactly who we’re here for.

Because everything we do comes down to making this community a better place to live.

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• C arilion supports good nutrition by funding a SNAP matching program that doubles each dollar used to purchase homegrown goods.

• Our Medication Assistance Program works with pharmaceutical companies to provide medications free of charge to qualified lowerincome patients.

• W e offer many educational programs, such as Women’s Health University and Points on Joints, to help patients make more informed decisions about their healthcare.

Giving a boost to innovation and care.

The Carilion Clinic Foundation is an important engine for good, directing financial resources and channeling charitable giving to drive advances, and ultimately creating a healing environment for all.

ANYONE CAN SUPPORT THE CARILION CLINIC FOUNDATION, AND EVERYONE SHOULD. To take part, call 540-224-5398 or write to foundation@carilionclinic.org.

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The mission we deliver.

Honors we’ve received.

Our flagship, Carilion Roanoke Memorial Hospital, has earned top awards across a range of measures: • U.S.

News & World Report Top Ten Hospital in Virginia

• F ive stars for overall quality of care by Professional Research Corporation for: – Endoscopy/Outpatient Surgery

(Carilion Roanoke Community Hospital)

• Consumer

Choice #1 by the National Research Corporation

• Top 101 Hospitals with great Orthopaedic Care by Becker’s Hospital Review

• 100 Great Community Hospitals

by Becker’s Hospital Review

• G old Seal of Approval from The Joint Commission for hip and knee replacement, heart attack, and heart failure programs • P rimary Stroke Center certification from The Joint Commission • T op 100 hospital for hip and knee replacement by the Centers for Medicare and Medicaid Services

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Carilion Clinic care sites have also received quality of care awards:

– OB/GYN services

(Carilion New River Valley Medical Center)

(Carilion Giles Community Hospital)

• H omeCare Elite 2013 by National Research Corporation and DecisionHealth, placing Carilion in the top 25 percent of home care providers nationwide (Carilion Clinic Home Care locations in Roanoke and Franklin County)

Improve the health of the communities we serve.

The vision we follow.

We are committed to a common purpose of better patient care, better community health, and lower cost.

The values we embrace.

CommUNITY — Working in unison to serve our community, our Carilion family, and our loved ones Courage — Doing what’s right for our patients without question Commitment — Unwavering in our quest for exceptional quality and service Compassion — Putting heart into everything we do Curiosity — Fostering creativity and innovation in our pursuit of excellence 15

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CarilionClinic.org P.O. Box 13727 Roanoke, VA 24036-3727 800-422-8482 direct@carilionclinic.org