Melior Brochure

THINK OUTSIDE THE BOT

hello@melior.ai Melior AI, Inc.• 3133 Connecticut Ave NW#923 Washington DC • 20008, USA

OUR AI IS ACCURATE,

fast to deploy, and capable of handling complex, unscripted conversations in over 100 languages while steering towards a predefined business goal.

As a VP of Customer Service running an omnichannel contact centre — aiming for consistent improvements to your CSAT scores — you’re probably already thinking of adding AI-driven automation to better serve your customers while ensuring that you keep your costs down and your agents motivated.

But, sometimes the journey of AI deployment (or indeed any sort of automation) in a contact centre can be a daunting task.Where should you start? What’s the low hanging fruit? What are people actually asking about and what irritates them most? What are the most common issues on a Friday evening after payday? These are all valid questions that are really hard to answer if you don’t have powerful conversational analytics monitoring all of your communication channels (chat, voice, email) in place.

We started Melior because we believe that executives like you deserve better tools to achieve your business objectives faster and to improve the satisfact-on of your customers. We’ve built a benchmark-winning Dialogue Engine, trained in over 100 languages and capable of handling complex conversations with human-like goal oriented approach. No more ineffective, annoying, clunky robotic answers. No more long wait for your customers either.

Our Partners and Clients

hello@melior.ai

Melior Insights

MELIOR INSIGHTS Once installed, Melior Insights give you a bird’s-eye view of the topics being discussed with the

Onceunderlying installed, emotions Melior Insights give youand a bird’s-eye view of the discussed with the and sentiment, in which languages.

Thistopics meansbeing that areas requiring underlying emotions sentiment, and and in which languages.

This means thatofareas requiring improvement can and be pinpointed quickly addressed in the complete privacy a secure, improvement can be pinpointed quickly and addressed in the complete privacy of a secure, on-premises deployment, where no information ever needs to leave your organisation. on-premises deployment, where no information ever needs to leave your organisation.

Whispers for Agents

Whispers for Agents Our Whispers for Agents relies on the same technology as Insights but allows your agents to benefit from AI driven suggested answers in real time, accessing key information and Our Whispers forparagraphs Agents relies the same technology Insights semantic but allows search your agents highlighting relevant inon supporting documentsasthrough and more. to benefit AI driven suggested answers in real accessing key information and This works by from listening to the communications, suchtime, as chat or voice, and processing the highlighting relevant paragraphs in supporting documents through semantic search and more. incoming information through our Melior NLU, to produce an instant tagged transcript, if necessary, and to suggest improved, alternate answers for your agents.

This works by listening to the communications, such as chat or voice, and processing the incoming information through our Melior NLU, to produce an instant tagged transcript, if hello@melior.ai necessary, and to suggest improved, alternate answers for your agents.

INTELLIGENT CHATBOTS Crucially, we support full automation in the form of Intelligent Chatbots that are able to process text (natively in over 100 languages) and voice in selected languages supported by AWS Polly, Google Speech-toText and similar 3rd party STT+TTS providers. These are far better than others available on the market today because they’re based on next generation AI, not rigid decision trees.

Core Features of Melior Dialogue Engine • Expert capability of truly complex conversations • Really quick deployment • No need for historical chat-logs • No reliance on decision trees • Graceful handling of off-topic, non-collaborative questions • Rapid detection of issues that should be immediately escalated to a human • On-premises deployments possible (totally private) • Language independent AI, able to handle over 100 languages. No more language siloes!

• Easy and controlled training • Easy and controlled on-going learning with security in mind • Pre-integrated with a growing number of chat and voice channels Supported Chat Channels

Telegram • Web widget • API to add any other appropriate channel Supported 3rd party integrations • Genesys • Freshworks • Salesforce • Easy to use API to add any other appropriate channel

hello@melior.ai

Line

AI SANITY CHECK-LIST Were you told that you need historical chat transcripts to make AI work for you?

Will you have to start from scratch to add additional language capabilities?

Are regional languages a problem for your potential provider?Does your data have to travel to the cloud?

Will your dialogues be scripted i.e. via decision trees?

Are you getting less than stellar feedback from the end users engaging with your chatbots?

If any of the above are true then you might be betting on the wrong horse.

TALK TO US. LET US HELP.

hello@melior.ai

hello@melior.ai Melior AI, Inc.• 3133 Connecticut Ave NW#923 Washington DC • 20008, USA