CEA Training Calendar, Fall 2009

CATALOG September to December 2009

Unsurpassed resources for great employers Cascade is your complete resource for training solutions.

■ Human Resource Compliance ■ People Issues ■ Leadership Development ■ Safety and Workers' Compensation What’s New ■ 2010 Compliance Update. Page 3 ■ Special Program: How to Create the Work Environment You Want. Page 8 ■ Learning to Lead: 3-Part Series. Page 10

PROGRAMS IN THIS ISSUE September How to Create the Work Environment You Want Leadperson Effectiveness Member Advisory Forum Webinar: Monthly Compliance - Social Networking October Basics of Supervision Employer Briefing: Strategic + Tactical Thinking = Strengths for Success Improving Accountability HR Leadership: A Certificate Program for Human Resource Professionals Learning to Lead: 3-Part Series Performance Management: Goal Setting for Employee Engagement Resiliency and Problem Solving Webinar: Monthly Compliance Topic November 2010 Compliance Update Coaching Employees and Supervisors Cost-Free Recognition Developing Wage and Salary Programs

November (continued) Employer Briefing: Maximizing Your Membership Investment Employer Briefing: Payroll Update Employment Law Overview Harassment Awareness Training Leadperson Effectiveness Learning to Lead: 3-Part Series Managing and Tracking Family Leave and Absenteeism Webinar: Monthly Compliance Topic December 2010 Compliance Update Basics of Supervision Employer Briefing: Introduction to Cascade’s Retirement Plan Solution Employee Handbooks and Supervisory Manuals Essentials of Continuous Improvement Linking Incentives to the Bottom Line Misconduct Investigations and Discipline Reasonable Suspicion Training Recruitment and Hiring Resiliency and Problem Solving Webinar: Monthly Compliance Topic

September to December 2009 PROGRAM TOPICS Human Resource and People Issues 2010 Compliance Update Coaching Employees and Supervisors Developing Wage and Salary Programs Employee Handbooks and Supervisory Manuals Employment Law Overview Essentials of Continuous Improvement Harassment Awareness Training HR Leadership: A Certificate Program for Human Resource Professionals Linking Incentives to the Bottom Line Managing and Tracking Family Leave and Absenteeism Misconduct Investigations and Discipline Performance Management Recruitment and Hiring Resiliency and Problem Solving

Cascade is an exceptional, member-based resource for employers committed to developing a strong, vital workforce. We work with you to train, develop and grow your people, while providing ongoing support and straightforward answers to employment questions. The positive, practical approach to workforce excellence.

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■ Employment law compliance ■ Resources and tools to develop your HR function ■ Training - human resources, leadership, employee development ■ Pay information - Local/state/national surveys ■ Group programs - Health insurance/ retirement/workers' compensation

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Leadership and Supervisory Development Basics of Supervision Leadperson Effectiveness Learning to Lead: 3-Part Series

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Safety and Workers’ Compensation Reasonable Suspicion Training

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For the ninth year in a row, Cascade Employers Association is proud to be named one of the 100 Best Companies to Work For by Oregon Business Magazine

Employer Briefings Introduction to Cascade’s Retirement Plan Solution Maximizing Your Membership Investment Payroll Update Strategic + Tactical Thinking = Strengths for Success

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Join the Best! www.cascadeemployers.com

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Webinars Member Advisory Forum Monthly HR Compliance Series

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Satisfy Your PHR/SPHR Recertification Credits!

Special Events Breakfast Meeting: Cost-Free Recognition Breakfast Meeting: Improving Accountability Special Program: How to Create the Work Environment You Want

CASCADE EMPLOYERS ASSOCIATION

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As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.

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TRAINING CATALOG

Human Resource and People Issues 2010 Compliance Update

HR Leadership: A Certificate Program for Human Resource Professionals

2009 was a big year for employment legislation and other compliance issues that affect your workplace.

Do you want to know more about these local and national changes and what it means to your workplace?

If so, this session is for you. In this information packed 2-hour session, we’ll cover a variety of compliance changes and also talk about what lies ahead for 2010.

Whether you are a small business administrator with newly assigned “HR” duties or a seasoned manager of a large corporation, this program transforms managers into visionary workplace leaders by underscoring the vital role the Human Resource function plays in the success of any organization. This in-depth program consists of 24 hours of required coursework, October 14-16, and 16 hours of elective coursework over the following few months.

Topics include: ■ Employee Free Choice Act ■ Pay Discrimination ■ Military Leave ■ Religious Accommodation ■ ADA Amendments Act (and Oregon’s new law) ■ Safety Accommodations ■ E-Verify ■ Family Leave

Required coursework covers: ■ HR Leadership: Reaching the Next Level ■ Communicating the Mission ■ Managing Risk ■ Organization Development ■ Linking Individual Jobs with Organization Success ■ Managing Performance and Recognizing Success

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Visit www.cascadeemployers.com for complete details of this certificate program, including elective coursework descriptions.

Dates, Times, Locations and Cost Thursday, November 5, 2009 1:30pm to 3:30pm Courtyard by Marriott - Springfield

Presenters: Cascade Employers Association Professional Staff Dates, Time, Location and Cost Wednesday-Friday, October 14-16, 2009 8:30am to 4:30pm Clackamas Community College - Wilsonville

Tuesday, November 24, 2009 8:30am to 10:30am Clackamas Community College - Wilsonville Tuesday, December 1, 2009 8:30am to 10:30am Best Western Black Bear Inn - Salem

Cascade Member Price - $995.00 * Standard Price - $1495.00 * *Early Bird and multiple registrant discounts available

ATTEND 24 Hours of Required Coursework

CHOOSE 16 Hours of Elective Programs

Wednesday, December 2, 2009 8:30am to 10:30am Presented Online for Your Convenience Member Price - $65.00/Standard Price - $95.00

EARN Your HR Leadership Certificate

Take stand-alone electives or the complete series and save!

CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Human Resource and People Issues (cont.)

Essentials of Continuous Improvement

Employee Handbooks and Supervisory Manuals Free to those enrolled in HR Leadership Properly developed and administered, employee handbooks and supervisory manuals are powerful tools that promote consistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy.

Streamline your office! Minimize the Bureaucracy! Improve team work across departments! Process improvement and lean have been well practiced in manufacturing, but the principles and techniques of being lean and green apply effectively well to administrative processes.

Learn ways to plan and analyze that will save you and your organization time and resources.

We will cover concepts of Administrative Lean and Green, step-by-step processes, real life stories and scenarios. The results will include better systems, less waste and more energy for the important work!

Topics include: ■ Crafting a company-specific document reflecting company standards ■ Ensuring employee and management “buy-in” ■ Common legal pitfalls ■ Supervisory manuals for consistent policy administration

Presenters: Glen Fahs, Ph.D., Director of Training and Organization Development, Sue Fischer, MS, SPHR, Human Resource & Compensation Consultant, and Michelle Toney, Human Resource Consultant Cascade Employers Association

Presenter: Patrice Altenhofen, President Cascade Employers Association

Date, Time, Location and Cost Thursday, December 17, 2009 8:30am to 12noon Cascade Employers Association - Salem Member Price - $90.00/Standard Price - $135.00

Date, Time, Location and Cost Wednesday, December 9, 2009 8:30am to 12noon Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00

HR Compliance - A Monthly Webinar Program When you want to do the right thing in the right way for your people, rely on our people.

The most common type of question Cascade gets asked is compliance related. Figuring out how to place an employee on family leave, properly document misconduct, or make a reasonable accommodation can be a frustrating process and if not done properly can lead to liability. This one-hour, monthly Webinar program provides in-depth information and tools for common workplace compliance issues.

To make sure you get timely and relevant information, our topics vary each month. Sample topics include: ■ ■ ■ ■

Conducting harassment investigation interviews Placing an employee on family leave Making a reasonable accommodation Adverse impact analysis

Return to work Writing disciplinary notices Accuracy in performance appraisals Recent regulatory changes and court decisions

And many more! We will announce the monthly topic well in advance of each Webinar so you can decide if it's for you.

Presenters: Cascade Employers Association Professional Staff Date, Time and Cost: 9:00am to 10:00am the third Wednesday each month, including September 16, 2009 on "Social Networking."

Cascade Member Price - $500.00 for 12 HR Compliance Webinars*; or $50.00 for single Webinars. * Must enroll in 12 HR Compliance Webinars within 12 months of the date of your initial registration.

CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Developing Wage and Salary Programs Free to those enrolled in HR Leadership This program presents information that every human resource professional should possess for developing and implementing wage and salary programs.

Developed effectively, such programs attract and retain the best and brightest employees – employees who will contribute positively to your organization’s goals.

Coaching Employees and Supervisors Free to those enrolled in HR Leadership Bringing out the best in others isn’t always an easy task.

This workshop provides participants with techniques for guiding and motivating employees and supervisors toward reaching higher levels of performance.

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Active listening Constructive feedback Dealing with negativity Coaching to spur taking on responsibility

Topics include: ■ Aligning pay with company goals ■ Choosing a compensation strategy ■ Effective use of job descriptions and market surveys ■ Maintaining competitive pay practices

Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association Date, Time, Location and Cost Wednesday, November 11, 2009 1:00pm to 4:30pm Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00

Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association Date, Time, Location and Cost Wednesday, November 11, 2009 8:30am to 12noon Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00

Employment Law Overview Free to those enrolled in HR Leadership This workshop acquaints supervisors and managers with the most important and current areas of employment law. Emphasis is placed on preventing problems before they arise and minimizing financial loss.

Misconduct Investigations and Discipline Free to those enrolled in HR Leadership Workplace investigations are an important part of any employer’s disciplinary process and are the first line of defense against lawsuits and company liability. This workshop focuses on practical steps and techniques you need to know about investigations and discipline.

We will cover: ■ Hiring issues ■ Maintaining an “at-will” relationship ■ Drug testing ■ Harassment ■ Reinstatement of injured workers ■ Discrimination ■ Wage and hour ■ Rest & meal periods ■ Family leave ■ Discipline and discharge

Topics include: ■ Establishing facts ■ Interviewing witnesses ■ When to involve legal counsel ■ Confidentiality ■ Documentation ■ Weighing the evidence ■ Administering discipline

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Presenter: Patrice Altenhofen, President Cascade Employers Association

Date, Time, Location and Cost Tuesday, November 3, 2009 8:30am to 12noon Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00

CASCADE EMPLOYERS ASSOCIATION

Date, Time, Location and Cost Wednesday, December 9, 2009 1:00pm to 4:30pm Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00 5

TRAINING CATALOG

Human Resource and People Issues (cont.)

Linking Incentives to the Bottom Line Free to those enrolled in HR Leadership This workshop focuses on incentive compensation plan design while emphasizing the importance of a “total compensation” strategy that supports organization success. Using actual corporate experiences, the presenter will guide participants through all aspects of incentive plan design, discuss the keys to plan success, and include a case study to illustrate the importance of careful plan design. Attendees will be encouraged to ask questions and discuss related business experiences that will add value to the class.

Harassment Awareness Training for Employees and Supervisors Typically conducted on-site, this public offering provides an opportunity for employees and supervisors who may be new to your organization or who may have missed previous training. Now is the time to get into compliance and ensure all of your employees have received the proper training.

Topics include: ■ Introduction to Discrimination Regulation ■ Protected Class and Civil Rights Issues ■ Legal Definition of Sexual Harassment ■ Recent Case Developments ■ Recognizing Sexual Harassment ■ Popular Myths ■ “In This Together” DVD ■ Review of Model Harassment Policy ■ Responding to Claims of Harassment

Participants will learn how to: ■ Develop a total compensation strategy statement that meets the needs of their organization ■ Determine the right mix of compensation for their organization (base rate, incentive pay, and benefits) ■ Determine the right mix of compensation for individual jobs in their organization (base rate, incentive pay, and benefits) ■ Determine incentive targets and opportunities that are appropriate for individual roles ■ Identify the incentive plan design or designs that are right for their organization ■ Select performance measures and standards that are true indicators of organization success ■ Model plan designs to determine award levels and total costs at various organization performance levels.

Topics for additional hour of supervisor training include: ■ Investigations ■ Liabilities Associated with Complaints ■ Responsibilities as Supervisors Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association Date, Times, Location and Cost Thursday, November 19, 2009 Boyd Coffee Company - Portland

Prerequisite: Developing Wage and Salary Programs Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association

9:00am to 11:00am (Employee Session) Member Price - $65.00/Standard Price - $95.00

Date, Time, Location and Cost Thursday, December 10, 2009 8:30am to 12noon Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00

9:00am to 12noon (Supervisor Session) Member Price - $90.00/Standard Price - $135.00

CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Performance Management: Goal Setting for Employee Engagement

Managing and Tracking Family Leave and Absenteeism Free to those enrolled in HR Leadership Many organizations struggle with the bottlenecks and frustrations that occur with employee absences.

Through use of real case studies and sample tools, this program provides practical information to help manage family leave and other absences.

This is a skills-building workshop, designed to help managers and supervisors become more comfortable and effective with the entire performance management process. It will emphasize that appraisals are not a bureaucratic exercise but part of a year-round process and partnership aimed at aligning employee performance with the goals of the organization. By using illustrations, stories, case studies, and videos, participants will learn how to make performance management a powerful system within their organizations.

We will cover: ■ Basic and advanced family medical leave issues (OFLA and FMLA) including eligibility, tracking, administration, return to work and reinstatement ■ Setting and communicating attendance standards ■ Chronic absenteeism and tardiness ■ Recordkeeping

Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Date, Time, Location and Cost Thursday, October 8, 2009 8:30am to 12noon Evanite Fiber Corporation - Corvallis Member Price - $90.00/Standard Price - $135.00

Date, Time, Location and Cost Thursday, November 12, 2009 1:00pm to 4:30pm Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00

Resiliency and Problem Solving Some people are defeated by problems, obstacles and setbacks, while others gain strength from them. Some manage stress and some let stress manage them. In this program, you will learn:

Recruitment and Hiring Free to those enrolled in HR Leadership The success of any organization starts with finding and hiring the right people for the right positions. This session will provide participants with key tools and resources for attracting qualified applicants and best practices for a stream-lined employee selection process.

■ The four levels of resiliency ■ Your own level of resiliency – based on a self assessment ■ The eight principles of resiliency and how we get better at applying them

Topics include: ■ Internal and external recruitment ■ Managing and screening applications ■ Interviewing ■ Reference checking ■ Ensuring individual success

Receive Al Siebert’s The Resiliency Advantage and leave with a plan for leadership and self-improvement.

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Dates, Time, Locations and Cost Thursday, October 22, 2009 8:30am to 11:00am Prograss - Wilsonville

Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association

Date, Time, Location and Cost Thursday, December 10, 2009 1:00pm to 4:30pm Clackamas Community College - Wilsonville Member Price - $90.00/Standard Price - $135.00 CASCADE EMPLOYERS ASSOCIATION

Thursday, December 10, 2009 8:30am to 11:00am Cascade Employers Association - Salem Member Price - $80.00/Standard Price - $120.00 7

TRAINING CATALOG

Special Program:

How to Create the Work Environment You Want Morale can make or break your organization. It is tied closely to: ■ ■ ■ ■ ■ ■ ■

Whether you enjoy coming to work every day The supervisor-employee relationship Inter-departmental communication and collaboration Constructive conflict rather than lawsuits, grievances, gossip and absenteeism Commitment to personal and organizational values Quality, safety and speed Success

This special program gives specific guidelines on different ways an organizational culture is created and ruined and how to build team spirit. We will explore three case studies of organizations that have transformed themselves when many predicted change was impossible. You will leave with a clear plan specifying where you are, where you want to be and how to get there.

Topics/Sessions ■ ■ ■ ■ ■ ■ ■ ■

Building on Strengths and Values Assessing Your Own Morale and Bouncability How to Know What Your Employees Are Perceiving – Measures and Processes Case Studies: From Battling to Problem Solving, From Drudgery to Fun Letting Others Know What You Expect and What You Appreciate How to Counter Negative Talk and Behavior What Prevents Accidents and Resistance: Leadership at All Levels Making Change a Team Building Experience

Guest Speakers will include internationally known consultants and organization executives who have more than endured, but thrived during the toughest of times.

Date, Time, Location and Cost Tuesday, September 22, 2009 8:30am to 3:00pm Clackamas Community College - Wilsonville Member Price - 1 for $149.00, 2 for $298.00, 3 for $447.00, 4 or 5 for $500.00 Standard Price - 1 for $189.00, 2 for $378.00, 3 for $567.00, 4 or 5 for $600.00

Unsurpassed resources for great employers CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Leadership and Supervisory Development Basics of Supervision (2-Day Workshop)

Leadperson Effectiveness

Every lead, supervisor, and manager should have The Basics. This is a key program for supervisors.

The job of leadperson is tough. It demands you strike a difficult balance between being a worker and being a supervisor. Getting the job done when you (and everybody else) know that you have little authority requires some complex skills.

Leadership Skills – Build insight and strength in: ■ What it really means to be a supervisor – the expectations, role, and obligations.

■ Motivation and Improving Performance ■ Communication and Conflict Resolution ■ Goal Setting ■ Giving Positive and Critical Feedback

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Employment Relations – Develop an understanding of: ■ Basics of Employment Relations Law ■ Developing Performance Standards ■ Discipline and Documentation Every participant who completes the program receives a personalized certificate.

Making the switch from co-worker to leadperson Clarifying your role Understanding other people and motivation Dealing with negativity in yourself and others Team-building skills Communication Leadership skills (when you have limited authority) Goal-setting Keeping track and giving recognition Coaching and training for better performance

Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association

Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association

Dates, Time, Locations and Cost Tuesday, September 29, 2009 8:30am to 4:30pm Cascade Employers Association - Salem

Dates, Time, Locations and Cost Tuesday and Wednesday, October 6 & 7, 2009 8:30am to 4:30pm Cascade Employers Association - Salem

Wednesday, November 18, 2009 8:30am to 4:30pm Knife River - Eugene

Thursday and Friday, December 3 & 4, 2009 8:30am to 4:30pm Aurora Jet Center - Aurora

Member Price - $170.00/Standard Price - $255.00

Member Price - $275.00/Standard Price - $410.00

Dynamic Presenters Available

Need a Speaker?

Cascade's Speakers Bureau is comprised of our own dynamic presenters, delivering cutting-edge presentations on a variety of employment-related topics. Whether you need a 45-minute luncheon presentation or an expert to speak at your next industry conference, our seasoned professionals can deliver a variety of topics, including: ■ ■ ■ ■

Minimizing Employment Risk How to Manage HR Without an HR Manager Your Number One Risk Factor? Supervisors!

Motivating and Retaining Your Good Employees

■ Toxic Attitudes: Clean Them Up Before They Poison the Team ■ Draining the Pain from Salary Reviews ■ Becoming a Great Place to Work

For more information, contact Cascade at training@cascadeemployers.com or call us at 1.800.835.5518.

CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Leadership and Supervisory Development (cont.)

Learning to Lead: 3-Part Series The values, language and skills in Learning to Lead provide an enterprise-wide approach for aligning the power of people and knowledge with your organization’s strategic goals. With the rarest of exceptions, leaders are truly made, not born. These courses deliver high-performance strategies for personal leadership that keep employees on track and moving in the right direction.

“Cascade does a great job. We appreciate their partnership as we seek to be an employer of choice in implementing these programs in real-life situations.”

James Schneider JB Instant Lawn, Inc.

Workshop prices include Learning to Lead workbook materials.

Eugene Series:

Wilsonville Series:

■ The Basic Principles for a Collaborative Workplace presents a set of guidelines for day-today interactions – The Basic Principles – that put the organization’s shared values into action.

Tuesday, October 20, 2009

■ Proactive Listening helps participants enhance their listening skills and provides instruction on how to seek, process and apply important information.

Thursday, November 5, 2009

■ Giving Recognition helps participants acknowledge the accomplishments of peers, managers and suppliers in meaningful, appropriate ways.

Tuesday, October 27, 2009

■ Giving Constructive Feedback instructs participants on how to get information to the right people at the right time, bring problems to the forefront and build strong working relationships that foster ongoing learning and mutual respect.

Thursday, November 12, 2009

■ Giving Constructive Feedback instructs participants on how to get information to the right people at the right time, bring problems to the forefront and build strong working relationships that foster ongoing learning and mutual respect.

Tuesday, November 3, 2009

■ Personal Strategies for Navigating Change develops personal strategies for navigating change and for dealing effectively with difficult transitions.

Thursday, November 19, 2009 Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association

Presenter: Kathleen Hoeg, MBA, Consultant Time, Location and Cost 8:00am to 12noon The Register Guard - Eugene

Time, Location and Cost 8:30am to 12noon Clackamas Community College - Wilsonville

3-Part series price: Member Price - $295.00/Standard Price - $425.00

3-Part series price: Member Price - $295.00/Standard Price - $425.00

Single session price - on a space available basis: Member Price - $110.00/Standard Price - $145.00

CASCADE EMPLOYERS ASSOCIATION

Single session price - on a space available basis: Member Price - $110.00/Standard Price - $145.00

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TRAINING CATALOG

Safety and Workers’ Compensation Reasonable Suspicion Training In this two-hour workshop participants will receive training on the signs and symptoms of drug use and the signs and symptoms of alcohol misuse. This training certifies that supervisors have received the qualified training to make conscious decisions and documentation regarding reasonable suspicion for drug and alcohol testing.

Member Advisory Forum Help us help your workforce thrive so your business prospers: best practices, challenges, and service needs.

Topics covered include: ■ Introduction to Drugs and Alcohol in the Workplace ■ Pre-Test Process ■ Effects of Drugs and Alcohol (personal, social, workplace) ■ Observing Signs and Symptoms of Drug and Alcohol Use and Abuse ■ How to Deal with Difficult Situations ■ Approaching Workers in Cases of Reasonable Suspicion ■ Post-Test Process

We invite you to join us for this one-hour online forum: ■ Discuss and learn from other Members’ current successes and challenges ■ Provide input to Cascade on areas of HR service and training that will enhance your employment objectives ■ Give your opinions about what Cascade should keep doing, start doing, or stop doing Date, Time, Location and Cost Tuesday, September 15, 2009 10:00am to 11:00am Presented Online for Your Convenience Member Price - FREE

Presenter: Don McCloskey, Clinical Manager Bio-Med Testing Service, Inc. Date, Time, Location and Cost Thursday, December 10, 2009 1:30pm to 3:30pm Cascade Employers Association - Salem Member Price - $65.00/Standard Price - $95.00

Liberty Northwest and Cascade Employers Association have partnered to offer qualifying Cascade Members a comprehensive Workers’ Compensation Group Program.

■ Pricing incentives to encourage improved safety and reduced losses.

■ Premium credit to policyholders who maintain a qualifying alcohol and drug free workplace program during policy period.

■ Highly trained risk management team responsible for monitoring the group’s performance and providing assistance to employers experiencing safety problems.

To learn more about this comprehensive program, contact Cascade at info@cascadeemployers.com.

CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Employer Briefings Strategic + Tactical Thinking = Strengths for Success

NO CHARGE to Member Organizations These Briefings, only two hours in length, focus on best practices and practical down-to-earth knowledge and insight for HR managers, executives, and business owners.

Strategic thinking enables an organization to sort through the clutter and find the best route to success.

A strong strategic team is able to identify patterns in complexity, uses these patterns to plan, and then asks, “What If ?”

Payroll Update

Tactical thinking transforms plans into action. A strong tactical team understands the goals of the larger organization, connects individual roles to organizational success, and then asks “When Can We Start?”

Participants will receive information on payroll tax requirements and learn about: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Changes for 2010 Fringe Benefits Web Sites Wages Employer Responsibilities Deposit Requirements & Penalties Independent Contractors Quarterly and Year-End Returns Mailing Addresses and Due Dates Military Service Obligations

Strategic leaders lead with ideas. Tactical leaders lead with action. In this workshop, you will learn how to build on your strategic and tactical strengths, and develop effective teams with these strengths in mind.

Presenter: Patrice Altenhofen, President Cascade Employers Association Dates, Times, Locations and Cost

Presenter: Johnson, Glaze & Co., P.C.

Tuesday, October 20, 2009 8:30am to 10:30am Cascade Employers Association - Salem

Dates, Times, Locations and Cost Thursday, November 12, 2009 1:30pm to 3:30pm Courtyard by Marriott - Springfield

Tuesday, October 20, 2009 1:30pm to 3:30pm Boyd Coffee Company - Portland

Tuesday, November 17, 2009 8:30am to 10:30am Best Western Black Bear Inn - Salem

Member Price - FREE/Standard Price - $55.00

Tuesday, November 17, 2009 1:30pm to 3:30pm North Clackamas Chamber of Commerce - Milwaukie

On-Site Training ...

Member Price - FREE/Standard Price - $55.00

Nearly any topic in Cascade’s core curriculum can be presented at your choice of location and adapted to fit your organization’s culture and goals.

■ Easy to set up ■ High impact

YOUR FACILITY - OUR EXPERTISE

■ ■

Cost-effective Many programs are also available for your Spanish-speaking employees

For details, call 800.835.5518 or e-mail info@cascadeemployers.com.

CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

Introduction to Cascade's Retirement Plan Solution

Breakfast Meetings

Are you aware that Cascade offers a low-cost, easy to administrate retirement plan that is available exclusively to member organizations? This webinar is a brief introduction to the Pacific Northwest Employers 401(k) Plan, our multiple employer retirement plan. Topics covered include: the benefits of a multiple employer plan, the flexibility allowed to a participating employer with regard to plan design, the investment choices available within the plan, and the cost to participate. This session is designed for both employers actively looking for a new retirement plan solution and for those simply interested in completing the due diligence of comparing their current plan to another offering.

Cascade now offers two-hour workshops to begin your day.

Join other early risers for a light breakfast and some upbeat and practical guidelines.

Improving Accountability Accountability can be a threat or a pleasure depending on how leaders frame the game. Learn how to build a foundation of commitment so that feedback is welcome and accountability is expected. Through a video of realistic work situations, we will discuss Patrick Lencioni’s triangle model and issues of trust, conflict and responsibility. You will learn specific steps to improving your organization’s culture of accountability.

Presenter: Curtis Farmer, Retirement Program Manager Cascade Employers Association

Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association

Date, Time, Location and Cost Thursday, December 3, 2009 10:00am to 11:00am Presented Online for Your Convenience Member Price - FREE/Standard Price - $55.00

Date, Time, Location and Cost Wednesday, October 28, 2009 7:30am to 9:30am Cascade Employers Association - Salem Member Price - $65.00 / Standard Price - $95.00

Maximizing Your Membership Investment Whether you’ve been a Member of Cascade Employers Association for years or you’ve recently joined, knowing the benefits of membership is vital for maximizing your membership investment. Exclusively for Cascade Members, this Web-based briefing will review the wealth of HR business solutions available to you and how best to access them.

Cost-Free Recognition Most research shows that appreciation is the #1 priority of employees and that monetary rewards are not the best way to express appreciation. We will explore symbolic rewards that may cost a dollar, a meal or a celebration break to generate much better morale and performance. In these tough times when hard work is less frequently rewarded with big results, you and your leadership team need to make recognition priority #1. You will leave with a list of proven, creative techniques and resources.

We will cover: ■ Resources and tools at no charge ■ Services and resources at reduced rates ■ Recently introduced services and products ■ A tour of Cascade’s information-rich Web site Members Only Area

Presenter: Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association

Presenter: Gayle Klampe, Director of Member Relations Cascade Employers Association

Date, Time, Location and Cost Wednesday, November 4, 2009 7:30am to 9:30am Prograss, Inc. - Wilsonville Member Price - $65.00 / Standard Price - $95.00

Date, Time, Location and Cost Tuesday, November 10, 2009 10:00am to 11:00am Presented Online for Your Convenience Member Price - FREE CASCADE EMPLOYERS ASSOCIATION

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TRAINING CATALOG

About the Presenters Patrice Altenhofen, President Cascade Employers Association Patrice was appointed President in the fall of 2006 and carries forward Cascade’s reputation for providing collaborative, responsive, and solution-oriented services. Prior to becoming President, Patrice served as General Counsel and Director of Human Resource Development Services. As a creative and approachable human resource professional and attorney, Patrice is credited with developing innovative training programs on a variety of employment-related issues for executives, managers, and supervisors, including the Association’s comprehensive HR Leadership Pogram. She routinely participates in the development of long-term human resource and compliance strategies with top-level management of organizations from diverse industries.

Jerry E. Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association Jerry has devoted more than 40 years to the field of human resources, specializing in the compensation area. He provides specialized compensation support to employers (e.g., market pay ranges, competitive pay assessments, incentive plans, performance management), and helps Cascade members to align pay with business results. In addition, Jerry conducts compensation surveys for numerous industry groups and serves as a participant and chairperson on user steering committees. A regular presenter for workshops on the above topics, Jerry also serves with various local, regional and national professional HR groups.

Glen Fahs, Ph.D., Director of Training and Organization Development Cascade Employers Association Glen is one of Oregon’s most active management trainers and consultants. He is a change agent who uses training and involvement processes as ways to build skills, commitment and team work. He teaches classes on leadership and professional transitions regularly for Portland State University and has served on the local boards of United Way, Habitat for Humanity, The Oregon Ethics Commons (as President), and The American Society for Training and Development (as Oregon Chapter President). He presents workshops on performance management, leadership and communication skills, and is certified in AchieveGlobal’s highly successful Learning to Lead program. Glen is particularly skilled at customizing on-site programs for employers.

Curtis Farmer, Retirement Program Manager Cascade Employers Association Curtis joined Cascade in March of 2008. His principal responsibilities include management and administration of the retirement plans offered to Cascade Members through the Pacific Northwest Employers Pension Trust and the Pacific Northwest Employers Profit Sharing and 401(k) Savings Plan. Prior to joining Cascade, Curtis spent nearly 12 years in the Financial Services industry specializing in Retirement Plans, and currently consults with our members on such issues as plan design, ERISA regulations, and effective employee enrollment and education.

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Sue Fischer, MSM, SPHR, Human Resource & Compensation Consultant Cascade Employers Association Sue joined Cascade’s Research & Compensation Services team in 2006 as Compensation Services Manager. Prior to coming to Cascade she served as Vice President of Human Resources and Training for Pacific NW Federal Credit Union and as Human Resource Generalist for Cenveo Graphic Arts Center. She also brings her extensive experience and knowledge of manufacturing and financial environments. In addition to Sue’s HR practitioner roles, she currently teaches Strategic Human Resource Management in the MBA program for Concordia University and has taught various courses in the Business and Management programs for both Marylhurst University and Linfield College. Sue has a BA in Foreign Languages (French) from Portland State University and an MS in Management from Marylhurst University. She also holds a Senior Professional in Human Resource Management (SPHR) designation from the Human Resource Certification Institute.

Kathleen Hoeg, MBA, Consultant Kathleen is a graduate of Columbia University with a Master of Business Administration degree. She has over 20 years of experience as an organization development specialist in the energy and banking industries. Her background includes: leadership of company-wide performance initiatives; design and presentation of numerous training programs on management and teamwork skills; development of leadership programs for executives; and creation of a wide variety of technical skills courses for field operations personnel. Kathleen has taught college classes in management theory and organizational behavior. She is a certified trainer for AchieveGlobal, Interaction Associates, and Blessing-White and is also a lead facilitator for the City of Eugene’s outdoor challenge course.

Gayle Klampe, Director of Member Relations Cascade Employers Association Over 30 years at Cascade, Gayle has been involved in a variety of Association capacities.

With her experience and knowledge of Association services, and her ability to communicate the value of membership, she serves as Director of Member Relations. In this role, Gayle oversees all membership activities. She instinctively assesses the needs of employers, linking them to the resources that help advance workplace success. Gayle also manages coordination and development of Association marketing and communication activities, and has a contagious sense of humor.

Don McCloskey, Clinical Manager Bio-Med Testing Services Inc. Don brings nine plus years of outstanding service and experience in the field of Drug Testing Operations. His contributions to Bio-Med Testing include his extensive experience in Occupational Drug Testing Operations and Procedures as well as his excellent relations in working with Medical Review Officers and their client base.

Additionally Don consults and educates their client base and industry colleagues of current and new Federal Regulations, State Laws governing Drug Testing, Reasonable Suspicion and Employee training, Drug screen collection and Breath alcohol training. Other responsibilities include overseeing all areas of their Clinical and Field Operations.

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About the Presenters (continued) Jenna Reed, JD, MBA, Director of Human Resource Development Services Cascade Employers Association Jenna joined Cascade’s Human Resource Development Team in 2004 as Human Resource Compliance Specialist, becoming Director of HR Development Services in fall of 2006. She works in a variety of areas with Cascade, including employment law compliance, employee handbook development, training, affirmative action, human resource program assessments, and on-site support. Jenna integrates compliance, best practices, and practical management solutions to help Member organizations achieve positive results in workforce management.

Jenna is a member of the Oregon State Bar, and received her Juris Doctor and Master of Business Administration from Willamette University where she emphasized her studies in labor and employment law, human resources, and organizational development. She is also a Board member for the NW EEO/ Affirmative Action Association and a member of SHRM. Michelle Toney, Human Resource Consultant Cascade Employers Association Michelle joined Cascade as Human Resource Consultant in February 2009. As a consultant for Cascade, Michelle provides practical solutions to HR issues in areas including human resource program assessments, handbook development, job description development, and payroll inquiries. Michelle’s experience includes roles as a Bookkeeper, Controller, and Human Resource Manager. In 2005, Michelle earned her certificate in HR leadership through Cascade’s Human Resource Leadership Certificate Program, and is currently working towards her transfer degree in Business at Linn-Benton Community College. She is an Oregon native, and is a member of the Society for Human Resource Management.

Would You Like Free Training?

Here is how your organization can qualify for free registration to a Cascade public workshop: ■ Host at least a half-day public workshop at your facility, with a room that seats 15 or more participants.

■ Conduct an Employee Opinion Survey.

■ Refer an organization to membership.

For details, contact Jocelyn Billings via e-mail at jbillings@cascadeemployers.com or call her at 503.585.4320.

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Training Locations Cascade Employers Association

4068 Hudson Avenue NE, Salem, OR 97301

From I-5, take the Market Street Exit, #256. Turn EAST onto Market Street. Travel 2-3 blocks and turn RIGHT at the second traffic light. Proceed down Lancaster Drive about a mile and a half, then turn LEFT at Hudson Avenue.

We are in the building behind the Stereo King.

Aurora Jet Center

14357 Keil Rd NE, Aurora, OR 97002

From I-5 northbound, take Exit #282 toward Canby/Hubbard and turn RIGHT on Ehlen Road. Continue on Ehlen for 3 miles until the first stoplight, then turn LEFT on to Hubbard Cutoff. Continue for 1/4 mile to Keil Road, turn RIGHT, and follow the road through the curves. Enter at RED GATE on your left.

From I-5 southbound, take Exit #282A toward Canby/Hubbard heading SOUTH. Continue PAST the Arndt Road/Canby-Hubbard Highway intersection 1 mile, driving parallel to the Aurora Airport runway on your left.

Take a LEFT at Keil Road and follow the road through the curves. Enter at RED GATE on your left.

1600 Motor Court NE, Salem, OR 97301

Best Western Black Bear Inn

From I-5, take the Market Street Exit, #256. Turn RIGHT onto Market Street, then an immediate RIGHT onto Motor Court NE. Your destination will be the conference building behind the actual hotel.

Boyd Coffee Company

19730 NE Sandy Boulevard, Portland, OR 97230

From I-5 northbound, take the I-205 Exit, #288. Continue twenty-two miles, then take Exit #22 and merge onto I-84 East. After four miles, take Exit #13 and turn LEFT onto NE 181st Avenue. Then, after half a mile, turn RIGHT onto NE Sandy Boulevard. If traveling from elsewhere, please check MapQuest.com.

Clackamas Community College

29353 SW Town Center Loop East, Wilsonville, OR 97070

From I-5, take the SW Wilsonville Road Exit, #283. Turn EAST onto SW Wilsonville Road, then LEFT onto SW Town Center Loop E. Courtyard by Marriott

3443 Hutton Street, Springfield, OR 97477

From I-5, take Exit #195A onto Beltline Hwy E. Continue as it becomes Beltline Road, then take an immediate RIGHT onto Hutton.

Evanite Fiber Corporation

1115 SE Crystal Lake DR, Corvallis, OR 97333

From I-5, take Exit #228 toward Lebanon/Corvallis. Turn RIGHT onto OR-34/Corvallis-Lebanon Hwy., and continue for approximately nine and a half miles. Then turn LEFT onto OR-34 BYP/Corvallis-Newport Hwy., stay STRAIGHT onto ramp, and turn SLIGHT LEFT onto OR-99W. After a third of a mile, turn LEFT onto SE Crystal Lake Drive.

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Training Locations (cont.)

Knife River Corporation

1001 Division Avenue, Eugene, OR 97404

From I-5, take Exit #195B to merge onto Beltline Hwy. toward Florence/Junction City. Take the Division Avenue exit, keep RIGHT at the fork, and follow signs for River Avenue. Turn RIGHT at Division Avenue; your destination will be on the LEFT. North Clackamas Chamber of Commerce

7740 SE Harmony Road, Milwaukie, OR 97222

From I-5 northbound, take Exit #288 and merge onto I-205 N. Then take Exit #13 onto OR-213 N toward 82nd Ave/Milwaukie. After approximately 1.3 miles, turn left onto SE Harmony Road. From I-5 North, take Exit #7 and merge onto I-205 S. Then take the Sunnyside Road exit, #14. Keep right at the fork onto SE Sunnyside Road; after approximately half a mile, it will become SE Harmony Road.

Prograss, Inc.

29895 SW Kinsman Road, Wilsonville, OR 97070

From I-5, take Exit #283 toward Wilsonville. Turn LEFT at SW Wilsonville Road, then after approximately half a mile, turn RIGHT on SW Kinsman Road.

The Register-Guard

3500 Chad Drive, Eugene, OR 97440

From I-5, take Exit #195B to merge onto Beltline Hwy. toward Florence/Junction City. Take the Coburg Road exit. Turn RIGHT onto N Coburg Road, then RIGHT at Chad Drive. Your destination will be on the RIGHT, after approximately 0.8 miles.

Please note: Prior to each program, registrants will receive detailed driving directions to training locations.

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Registration Form Program Title _________________________________________________________________________ Date(s) ______________________________________________________________________________ Time(s)______________________________________________________________________________ Location _______________________________________________Cost __________________________ Organization Name: ____________________________________________________________________ Mailing Address: ______________________________________________________________________ City: __________________________State: _______________________________Zip: ______________ Telephone: _____________________________________________Fax: __________________________ Contact Person: _________________________________________E-mail: ________________________

Please make the following reservation(s): Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________ Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________

Multiple Registrants Register two or more people for the same program and receive a 10% discount on total registration fee.

Payment Options Check (Make payable to Cascade Employers Association) Bill My Company (For nonmember billing, please provide a P.O.#_________________________) Charge My: MasterCard Visa American Express Card # __________________________ Expiration Date: Month____ Year_____ Customer Code # ________ Signature____________________________________________________ Print Name (as shown on card)____________________________________________________ Email Address for Credit Card Receipt: _____________________________________________ Billing address, if different from above: _______________________________________ Cascade Employers Association will make every effort to meet a request for disability accommodation. If you require accommodation, please contact us at Salem 503.585.4320 or Portland 503.224.5219

Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable. Cancellations received less than five days prior to a program, or no-shows, are non-refundable; however, fees may be applied to a future training session.

How to Register Mail To Cascade Employers Association 4068 Hudson Avenue N.E. Salem, OR 97301 CASCADE EMPLOYERS ASSOCIATION

Phone Salem 503.585.4320 Portland 503.224.5219 Fax To 503.585.4322 19

E-Mail tmenke@cascadeemployers.com Web site www.cascadeemployers.com TRAINING CATALOG

Training Tip:

Training Result Indicators

By Glen Fahs, Director of Training & Organization Development Cascade Employers Association

Most managers evaluate training based on enrollment, reaction sheets, behavior change, and praise from participants and their managers. While such indicators are important, there are more significant measures of results. Training doesn’t get results in isolation. Management gets results – using training as a resource.

But just as a healthy budget, information system or strategic plan can be monitored for effectiveness, there are some indicators of training’s success beyond whether people liked it.

Indicators of Successful Training Compare trained versus untrained managers or other employees to bottom line results such as: ■ Sales ■ Grievances and Destructive Conflicts ■ Workers' Compensation Costs and Safety ■ Absenteeism ■ Productivity ■ Overtime Cost Management ■ Customer Ratings (e.g., satisfaction, loyalty) ■ Ratings of Managers on Opinion Surveys ■ Performance Proficiency Benchmarks ■ Ratings by Government Inspectors ■ Absence of Legal Suits ■ Employee Loyalty and Retention Warning: The biggest factor in getting results from your learning investment is whether managers credibly emphasize the training’s value before it starts (prepare participants) and reinforce the importance of applying what was learned afterward (accountability).

www.cascadeemployers.com