CEA Training Catalog, Winter/Spring 2011

Winter Training Catalog Jan to April 2011

grow. Train, develop and grow your people and business in 2011.

■ Cascade Members - Apply your 20% annual training credit to any scheduled or on-demand training program.

■ Not a Member? - Fulfill your New Year's resolution. For a limited time, experience Cascade training at the member price.

Opportunity expires April 30, 2011.

PROGRAMS IN THIS ISSUE January Basics of Supervision Disgruntled Employees: Principled Resisters or Saboteurs?

Leadperson Effectiveness Learning to Lead: 3-Part Series Member Advisory Forum Recognition Techniques and Programs Strengths Essentials: Be Stronger Training and Employee Development February Harassment Awareness Training Leadperson Effectiveness Maximizing Your Membership Investment Reversing the Culture of Entitlement The 13th Week: Return to Work Issues Under Family Leave and Workers’ Compensation What are the Seven Dimensions of Productivity?

March 7 Keys to Successful Performance Appraisals Basics of Supervision HR Leadership: Certificate Program for Human Resource Professionals Just Cause or Just Because?

Reasonable Suspicion Training April Basic Medic First Aid® & AED Coaching Employees and Supervisors Employment Law Overview Getting Your Pay Practices Ready for the Economic Upturn Leadperson Effectiveness Managing and Tracking Family Leave and Absenteeism No Such Thing as Free Labor Proactive Listening

January to April 2011 CONTENTS Legal Compliance » Pages 3-4

Cascade is an exceptional, member-based resource for employers committed to developing a strong, vital workforce. We work with you to train, develop and grow your people, while providing ongoing support and straightforward answers to employment questions. The positive, practical approach to workforce excellence.

Human Resource Management » Pages 5-6 Compensation & Benefits » Page 7 Leadership & Supervision » Pages 8-9

■ Employment law compliance ■ Resources and tools to develop your HR function ■ Training - human resources, leadership, employee development ■ SalaryTrends - Fresh, local pay data ■ Group programs - Health insurance/ retirement/workers' compensation

Professional Development » Pages 10-11 Member Engagement » Page 12 On-Demand Webinars » Page 13 Online Learning Center » Page 14

For the tenth year in a row, Cascade Employers Association is proud to be named one of the 100 Best Companies to Work For by Oregon Business Magazine

Safety Skills » Page 14 Meet Our Presenters » Pages 16-17

Join the Best! cascadeemployers.com

Training Locations » Page 18 Training Tip » Back Cover

CASCADE EMPLOYERS ASSOCIATION

Great Employers, Great Results

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Legal Compliance Harassment Awareness Training for Employees and Supervisors

Employment Law Overview Free to those enrolled in HR Leadership This workshop acquaints managers with the most important and current areas of employment law.

Emphasis is placed on preventing problems before they arise and minimizing financial loss.

Typically conducted on-site, this public offering provides an opportunity for employees and supervisors who may be new to your organization or who may have missed previous training. Now is the time to get into compliance and ensure all of your employees have received the proper training.

We will cover: ■ Hiring issues ■ Maintaining an “at-will” relationship ■ Harassment ■ Discrimination ■ Retaliation ■ Wage and hour ■ Rest & meal periods ■ Family leave ■ Drug testing ■ Injured workers ■ Documentation ■ Discipline and discharge

Topics include: ■ Introduction to Discrimination Regulations ■ Protected Class and Civil Rights Issues ■ Legal Definition of Sexual Harassment ■ Recent Case Developments ■ Recognizing Sexual Harassment ■ Popular Myths ■ “In This Together” Film ■ Review of Model Harassment Policy ■ Responding to Claims of Harassment Additional hour of supervisor training includes: ■ Investigations ■ Liabilities Associated with Complaints ■ Responsibilities as Supervisors

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association Date, Time, Location and Cost Wednesday, April 13, 2011 8:30am to 12noon Cascade Employers Association - Salem Price - $110.00

Presenter: Patrice Altenhofen, President Cascade Employers Association Date, Times, Location and Cost Wednesday, February 2, 2011 Cascade Employers Association - Salem 9:00am to 11:00am (Employee Session) Price - $90.00 9:00am to 12noon (Supervisor Session) Price - $110.00

Satisfy Your PHR/SPHR Recertification Credits!

As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.

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Managing and Tracking Family Leave and Absenteeism Free to those enrolled in HR Leadership Many organizations struggle with the bottlenecks and frustrations that occur with employee absences.

Through use of real case studies and sample tools, this program provides practical information to help manage employee absences.

Reasonable Suspicion Training

We will cover: ■ Basic and advanced family medical leave (OFLA and FMLA) issues including eligibility, tracking, administration, return to work and reinstatement, and other types of medical leave including WC and ADA ■ Setting and communicating attendance standards ■ Chronic absenteeism and tardiness ■ Recordkeeping

Topics covered include: ■ Introduction to Drugs and Alcohol in the Workplace ■ Effects of Drugs and Alcohol (personal, social, workplace) ■ Observing Signs and Symptoms of Drug and Alcohol Use and Abuse ■ How to Deal with Difficult Situations ■ Approaching Workers in Cases of Reasonable Suspicion ■ Post-Test Process

In this two-hour workshop participants will receive training on the signs and symptoms of drug use and the signs and symptoms of alcohol misuse. This training certifies that supervisors have received the qualified training to make conscious decisions and documentation regarding reasonable suspicion for drug and alcohol testing.

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Date, Time, Location and Cost Wednesday, April 13, 2011 1:00pm to 4:30pm Cascade Employers Association - Salem Price - $110.00

Date, Time, Location and Cost Tuesday, March 22, 2011 9:00am to 11:00am Cascade Employers Association - Portland Price - $90.00

HR Compliance - A Monthly Webinar Program When you want to do the right thing in the right way for your people, rely on our people.

The most common type of question Cascade gets asked is compliance-related. Figuring out how to place an employee on family leave, properly document misconduct, or make a reasonable accommodation can be a frustrating process and if not done properly can lead to liability. This one-hour, monthly Webinar program provides in-depth information and tools for common workplace compliance issues. To make sure you get timely and relevant information, our topics vary each month.

■ Disgruntled Employees: Principled Resisters or Saboteurs?

The 13th Week: Return to Work Issues Under Family Leave, the ADA and Workers' Compensation

Wednesday, January 26, 2011 - 9:00am to 10:00am

Wednesday, February 23, 2011 - 9:00am to 10:00am

■ Just Cause or Just Because?

No Such Thing as Free Labor

Wednesday, March 30, 2011 - 9:00am to 10:00am

Wednesday, April 27, 2011 - 9:00am to 10:00am

And more to come, scheduled the last Wednesday of every month. Recent topics, available now among our on-demand webinars, have covered: Red Flags for Supervisors; Ten Policies You Must Update; Cases in Addressing Employee Conduct - The Do's and Don'ts; and Solving Everyday Pain Through a Supervisor Manual.

Presenters: Cascade Employers Association Professional Staff Price - $90.00 for single Webinars CASCADE EMPLOYERS ASSOCIATION

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Human Resource Management Coaching Employees and Supervisors Free to those enrolled in HR Leadership Bringing out the best in others isn’t always an easy task.

This workshop provides participants with techniques for guiding and motivating employees and supervisors toward reaching higher levels of performance.

HR Leadership: A Certificate Program for Human Resource Professionals Whether you are a small business administrator with newly assigned “HR” duties or a seasoned manager of a large corporation, this program transforms managers into visionary workplace leaders by underscoring the vital role the Human Resource function plays in the success of any organization. This in-depth program consists of 24 hours of required coursework, March 2-4, and 16 hours of elective coursework over the following few months.

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Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

Required coursework covers: ■ HR Leadership: Reaching the Next Level ■ Communicating the Mission ■ Managing Risk ■ Organization Development ■ Linking Individual Jobs with Organization Success ■ Managing Performance and Recognizing Success

Date, Time, Location and Cost Tuesday, April 19, 2011 1:00pm to 4:30pm Cascade Employers Association - Salem Price - $110.00

Visit cascadeemployers.com for complete details of this certificate program, including elective coursework descriptions.

Training and Employee Development Free to those enrolled in HR Leadership Training is a long-term investment in better performance and employee commitment. This workshop will prepare participants to achieve a higher return on their training investments.

Presenters: Cascade Employers Association Professional Staff Dates, Time, Location and Cost Wednesday-Friday, March 2-4, 2011 8:30am to 4:30pm Cascade Employers Association - Salem

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Price - $1095.00 * *Early Bird and multiple registrant discounts available.

ATTEND 24 Hours of Required Coursework

CHOOSE 16 Hours of Elective Programs

Assessing needs Design and delivery Learning styles Getting top management support Training plans Evaluation

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

EARN Your HR Leadership Certificate

Date, Time, Location and Cost Tuesday, January 11, 2011 8:30am to 12noon Cascade Employers Association - Portland Price - $110.00

Take stand-alone electives or the complete series and save!

CASCADE EMPLOYERS ASSOCIATION

Active listening Constructive feedback Dealing with negativity Coaching to spur taking on responsibility

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Reversing the Culture of Entitlement

Recognition Techniques and Programs Free to those enrolled in HR Leadership Most organizations make major mistakes in their recognition programs that undermine commitment and teamwork. Giving positive recognition is both a skill and an art, but most of all it is a commitment.

In this workshop, we will explore what leaders and organizations do poorly and do well - the do’s and don’ts of praise and showing appreciation.

Many employees feel entitled to job opportunities, benefits and a host of other matters that are provided at the discretion of employers. With experts who know how to communicate and handle changes, we will review: 1. The causes of entitlement attitudes 2. How to educate employees about benefits and other forms of compensation 3. How to help both young employees and those with seniority realize that they must continually earn their opportunities

We will also: ■ Share best experiences with spontaneous and organized recognition ■ Learn what the research says about how often recognition is needed and what impact it has ■ Receive written descriptions of both key actions and the top ten creative ways Oregon organizations recognize good work.

We will share case studies and specifics on positive approaches to improving accountability and changing risky entitlement expectations to attitudes based on appreciation, understanding and commitment to high standards.

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

Date, Time, Location and Cost Tuesday, January 11, 2011 1:00pm to 4:30pm Cascade Employers Association - Portland Price - $110.00

Date, Times, Locations and Cost Wednesday, February 9, 2011 Price - $90.00 8:30am to 10:30am Cascade Employers Association - Salem 1:30pm to 3:30pm Cascade Employers Association - Portland

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2010 HR Leadership Graduates Anna Cimaglio, Bridgeway Recovery Services Teresa Smith, Cascade Steel Rolling Mills Eddie Nelson, Habitat for Humanity Lori Boyd, Knife River Corporation Nancy Cramlet, Knife River Corporation Victoria Cline, LLM Publications, Inc. Carol Donaldson, Low Pay Inc. Lisa Buccello, Partnerships in Community Living Gloria Ilg, Rentrak Corporation Patsy Gregory, Tualatin Valley Workshop Victoria Kirkley, Tualatin Valley Workshop CASCADE EMPLOYERS ASSOCIATION

Did You Know...?

You earn a 10% discount by registering two or more people for the same program.

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Compensation and Benefits Getting Your Pay Practices Ready for the Economic Upturn Free to those enrolled in HR Leadership Developed and maintained effectively, wage and salary programs will help you attract and retain the best and brightest talent available. Attend this workshop to learn information that every organization needs to know as our economy improves.

Learn strategies in: ■ Choosing a compensation strategy ■ Aligning pay with company goals ■ Effective use of market surveys ■ Maintaining competitive pay practices ■ Options for administering wages and salaries

Fresh Local Pay Data ■ ■ ■ ■

Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association

Data for employers by employers Diverse array of jobs and levels Local, regional and national data Ultimate survey user experience salarytrends.com

Date, Time, Location and Cost Tuesday, April 19, 2011 8:30am to 12noon Cascade Employers Association - Salem Price - $110.00

5 Easy Ways to Register for Training 1. Phone:

4. Fax: Fax the registration form in the back of this catalog to Cascade at 503.585.4322.

Our knowledgeable staff is always ready to assist you. You can reach us at 503.585.4320 (Salem), 503.224.5219 (Portland), or toll free at 800.835.5518.

5. Mail:

2. Web site:

Mail registration form with payment to: Cascade Employers Association 4068 Hudson Avenue NE Salem, OR 97301

Register online at cascadeemployers.com under the section “Workshops and Events.”

3. E-Mail: E-Mail us at info@cascadeemployers.com.

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Leadership & Supervision Basics of Supervision (2-Day Workshop)

7 Keys to Successful Performance Appraisals

Every lead, supervisor, and manager should have The Basics. This is a key program for supervisors.

This is a skills-building workshop, designed to help managers and supervisors become more comfortable and effective with the entire performance management process. By using illustrations, stories, case studies, and videos, participants will learn how to make performance management a powerful employee engagement system within their organizations.

Leadership Skills – Build insight and strength in: ■ What it really means to be a supervisor – the expectations, role, and obligations.

■ Motivation and Improving Performance ■ Communication and Conflict Resolution ■ Goal Setting ■ Giving Positive and Critical Feedback

Learn strategies in: ■ Performance Goal Setting ■ Performance Coaching and Feedback ■ Performance Documentation ■ Performance Appraisal

Employment Relations – Develop an understanding of: ■ Basics of Employment Relations Law ■ Developing Performance Standards ■ Discipline and Documentation

Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association

Every participant who completes the program receives a personalized certificate.

Date, Times, Locations and Cost Wednesday, March 9, 2011 Price - $90.00

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

8:30am to 10:30am Cascade Employers Association - Salem

Dates, Time, Locations and Cost Tuesday and Wednesday, January 18 & 19, 2011 8:30am to 4:30pm Cascade Employers Association - Salem

1:30pm to 3:30pm Goodwill Industries - Eugene

Tuesday and Wednesday, March 15 & 16, 2011 8:30am to 4:30pm Cascade Employers Association - Portland Price - $325.00

“Basics of Supervision provides not only the ‘nuts and bolts,’ but a plan to develop continuous learning for all.”

Jaz Jasmine Shangri-La Corp.

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Leadperson Effectiveness

Learning to Lead: 3-Part Series

The job of leadperson is tough. It demands you strike a difficult balance between being a worker and being a supervisor. Getting the job done when you (and everybody else) know that you have little authority requires some complex skills.

The values, language and skills in Learning to Lead provide an enterprise-wide approach for aligning the power of people and knowledge with your organization’s strategic goals. With the rarest of exceptions, leaders are truly made, not born. These courses deliver high-performance strategies for personal leadership that keep employees on track and moving in the right direction.

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Making the switch from co-worker to leadperson Clarifying your role Understanding other people and motivation Dealing with negativity in yourself and others Team-building skills Communication Leadership skills (when you have limited authority) Goal-setting Keeping track and giving recognition Coaching and training for better performance

■ Coaching: Bring Out the Best in Others provides participants with techniques for guiding and motivating their peers toward reaching higher levels of performance.

Wednesday, January 19, 2011 ■ Personal Strategies for Navigating Change develops personal strategies for navigating change and for dealing effectively with difficult transitions.

Wednesday, January 26, 2011

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

■ Managing Your Priorities guides participants in handling competing priorities, improving communication and mastering the complex interactions and hand-offs required to get a job done.

Wednesday, February 2, 2011

Dates, Time, Locations and Cost Thursday, January 27, 2011 8:30am to 4:30pm Cascade Employers Association - Portland Thursday, February 3, 2011 8:30am to 4:30pm Goodwill Industries - Eugene

Presenter: Kathleen Hoeg, MBA, Consultant Time, Location and Cost 8:00am to 12noon PacificSource Health Plans - Springfield

Thursday, April 7, 2011 8:30am to 4:30pm Cascade Employers Association - Salem

Single session price - $110.00 3-Part series price - $295.00

Price - $195.00

■ On-Target Training We work with you to determine training objectives and to develop content that hits the mark.

Train at Your Location Investing in employee development is smart for your business. Bring Cascade to your location to advance employee development and retention.

Not only is it cost-effective but it helps ramp up the speed of your learning objectives. Nearly any topic in Cascade’s core curriculum can be customized and presented at your site.

■ Lasting Impact Instructors work with you to identify follow-up measures to maximize long-term effectiveness and return on investment.

■ Cost Savings A custom-designed onsite program is often more cost-effective than sending a group of employees to off-site courses.

Call 800.835.5518 or e-Mail training@cascadeemployers.com.

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Be Strong(er) The single best predictor of a consistently high-performing team is the answer to this question: “At work, do you have the opportunity to do what you do best every day?”

At a time when organizations are trying to do more with fewer people, it’s critical to engage each person’s strengths, and do it at scale across the organization. The strengths movement isn’t about making people happier; it’s about making organizations more productive. It’s about yield. The best companies are made up of great teams. And those teams have individuals who know their strengths, take them seriously and offer them up to the organization. They’re more profitable, more productive, less likely to quit, less likely to have accidents on the job…the list goes on.

Strengths Essentials is a program from The Marcus Buckingham Company (tmbc.com), designed to guide participants through a step by step process to identify and leverage their individual strengths.

Patrice Altenhofen, President of Cascade Employers Association, is a Strengths Essentials Facilitator.

CONTENT OUTLINE Why Strengths?

Learn the research that demonstrates why playing to your Strengths will enable you to be your most productive.

Myths & Truths Discuss the challenges associated with implementing a Strengths-based approach and how to overcome them.

Identifying Your Strengths Explore the 4 SIGNs of a Strength and learn the process for identifying your unique Strengths.

Strengths At Play Determine the steps you will take to proactively spend more time leveraging your Strengths in your work.

January 25, 2011 8:30am – 1:00pm $199, includes participant kit and box lunch At Cascade Employers Association in Salem Limit: 20 Participants

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Professional Development What are the Seven Dimensions of Productivity?

Proactive Listening Proactive means initiating rather than waiting. Listening means more than just hearing the words. It involves understanding what matters to others, helping them learn and following up on requests. Listening actively demonstrates leaders care about individuals and value their input. It is the #1 skill needed for an effective relationship and a productive team.

What does it mean to be productive and how do you get there? In this workshop, you can learn about how to connect your actions to your aspirations, get the right results, and achieve your goals using seven key dimensions of productivity. In addition, you’ll get acquainted with a powerful self-assessment tool that will help you rate your performance along each dimension.

This program reviews: 1. The skills and commitment required for effective listening, 2. Common distractions - and how to prevent and manage them, and 3. How you and your co-workers can improve communication at work and at home.

By the end of this workshop, you will: ■ Understand the seven key dimensions of personal productivity: » Time Management » Attention and Focus » Organization » Reliability » Results » Strategy » Fulfillment and Satisfaction ■ Get a new perspective on connecting aspirations to actions ■ Know how to use the self-assessment tool to determine your performance or progress in each of the seven dimensions

New!

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Date, Times, Locations and Cost Thursday, April 21, 2011 Price - $90.00 8:30am to 10:30am Cascade Employers Association - Salem 1:30pm to 3:30pm Cascade Employers Association - Portland

Presenter: Tara Rodden Robinson, Professional Coach Date, Time, Location and Cost Tuesday, February 15, 2011 8:30am to 12noon Cascade Employers Association - Salem Price - $110.00

Would You Like Free Training?

Here is how your organization can qualify for free registration to a Cascade public workshop: ■ Host at least a half-day public workshop at your facility, with a room that seats 15 or more participants.

■ Refer an organization to membership.

For details, contact Jocelyn Billings via e-mail at jbillings@cascadeemployers.com or call her at 503.585.4320.

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Member Engagement Member Advisory Forum

Maximizing Your Membership Investment

Help us help your workforce thrive so your business prospers. We invite you to join us for this one-hour online forum:

Whether you’ve been a Member of Cascade Employers Association for years or you’ve recently joined, knowing the benefits of membership is vital for maximizing your membership investment. This free Web-based briefing will review the wealth of HR business solutions available to you and how to access them.

■ Discuss and learn from other Members’ current successes and challenges ■ Provide input to Cascade on areas of HR service and training that will enhance your employment objectives ■ Learn about the newest Association resources

We will cover: ■ Resources and tools at no charge ■ Services and resources at reduced rates ■ Recently introduced services and products ■ A tour of Cascade’s information-rich Web site and Members-Only Area

Date, Time, Location and Cost Thursday, January 6, 2011, 10:00am to 11:00am Presented Online for Your Convenience Price - FREE

Presenter: Gayle Klampe, Vice President of Member Relations Cascade Employers Association Date, Time, Location and Cost Thursday, February 10, 2011, 10:00am to 11:00am Presented Online for Your Convenience Price - FREE

New ‘How-To’ Series Do you ever say to yourself, “I wish I knew how to...?” If so, this series is for you. Delivered via Webinar, these sessions are designed to be short and to the point, giving you exactly what you need. Not only will you learn the process of ‘how-to’, you will also get the tools (forms and policies) you need to do so at your workplace.

The most recent topic in the series is: ■ How To: Determine if You Have an Independent Contractor or Employee “It would be so much easier to have contractors instead of employees, wouldn’t it?” Remember, just because you call them an independent contractor doesn’t mean they are under the law. The State of Oregon and the IRS are not that flexible and have specific requirements for these classifications.

In this how-to Webinar, we go through the tests you need to do to determine if your contractors are really employees. This invaluable session will help your business prevent costly misclassifications and penalties and help you gain a better understanding of the independent contractor versus employee relationship.

Duration: 18 minutes Price: $75 To order this on-demand webinar, email tmenke@cascadeemployers.com or call us at 800.835.5518.

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On-Demand Webinars Cost-effective and convenient, on-demand webinars are an easy way to train your people. And at Cascade, our experts record program topics to help you stay current with employment laws, HR trends, and the best of leadership practices. Explore our growing library of topics.

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High impact recorded sessions and slides Reduced travel costs and less time away from work Use again and again for individual development or to train your team

Remember, membership gives you a training credit equal to 20% of your annual membership fee.

Apply your credit toward these on-demand sessions.

Newest Releases

Past Favorites

■ 2011 Compliance Update ■ 2011 Payroll Update ■ Are Your Employees Engaged? Satisfaction is Not Enough (no charge) ■ Case Studies in Addressing Employee Conduct The Do's and Don'ts ■ Ten Policies You Must Update ■ Roth 401(k) – Is It Right for My Business? (no charge)

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Administering Family Leave Candid Performance Appraisals Top Ten Secrets of Superachieving Supervisors It Could Happen to You - Employee Theft and Fraud ■ PTO – Is It the Way to Go?

Pricing Most on-demand webinars are between $75 and $129 each, unless otherwise indicated (some are no charge).

Remember that once you order them, they are yours to use again and again along with printable handouts.

Easy to Order Visit cascadeemployers.com for a complete listing and descriptions of on-demand webinars. Upon ordering, you receive an Internet link to download the program. It’s then yours to use multiple times at your own computer or to project as a training tool for your whole team.

Use again and again

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Safety Skills Basic Medic First Aid®/AED Participants who complete this workshop will receive a successful certification card in CPR (Cardio-Pulmonary Resuscitation) and first aid. The program meets OSHA requirements for the states of Oregon and Washington.

Online Learning Center Cascade and its technology partner, Business Training Library, bring you a state-of-the-art learning management system and over 4000 world-class online courses. The courses are delivered in two ways - interactive e-learning and streaming video. Topics include business and professional skills, computer skills, legal compliance, and safety.

This workshop will include training in basic skills: ■ SETUP and Barriers ■ Assess Responsiveness ■ Opening Airway ■ Foreign Body Airway Obstruction ■ One-Rescuer CPR ■ Chain of Survival ■ Formal & Informal Debriefing ■ Control of Bleeding ■ Shock Management ■ Ongoing Assessment ■ Basic AED (automated external defibrillator) operation ■ Integrating the use of an AED in your emergency plan ■ Troubleshooting and other considerations

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Learn Anytime, Anywhere Affordable Pricing Complete Learning Management Customized Learning Site and Course Catalog for Your Organization No-Hassle Implementation Increased HR Effectiveness Measure Your Training ROI

Hire “experts” at a fraction of the cost: staff your training department with industry leaders and experts for as little as $14.40 per course (based on a 20 course bundle).

Presenter: ABC Lifeline, a Medic First Aid training service.

Demo Free Courses – Visit cascadeemployers.com

Date, Time, Location and Cost Tuesday, April 5, 2011 8:30am to 1:30pm Cascade Employers Association - Salem Price - $90.00

Liberty Northwest and Cascade Employers Association partner to offer qualifying Cascade Members a comprehensive Workers’ Compensation Group Program.

■ Pricing incentives to encourage improved safety and reduced losses.

■ Premium credit to policyholders who maintain a qualifying drug free workplace program during policy period.

■ Highly trained risk management team responsible for monitoring the group’s performance and providing assistance to employers experiencing safety problems.

To learn more about this comprehensive program, contact Cascade at info@cascadeemployers.com.

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REBUILD ENGAGEMENT BEFORE IT’S TOO LATE

Great Employers, Great Results

A Cascade Employee Engagement Survey uncovers the places where you’re vulnerable and gives you specific steps for action.

Get more than just numbers. We’ll help you understand what it means by providing: ¬

Comparisons between engaged and disengaged employees on critical issues facing your organization Assessment of key drivers of engagement Key factors of engagement in a down economy Union vulnerability assessment Comparison to national benchmarks Areas of strengths and improvement, based on employee scores and written comments Recommendations for effective ways to cultivate employee engagement Comparison between satisfaction and engagement

Research has consistently shown that organizations with engaged employees experience: ¬ Better productivity. ¬ Improved customer satisfaction. ¬ Greater profitability. ¬ Lower turnover.

Yet only 26% or fewer of the U.S. workforce describe themselves as engaged.

Take advantage of YOUR FREE consultation with a Cascade expert to discuss your employee engagement survey needs and how we can help.

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Meet Our Presenters Patrice Altenhofen, President Cascade Employers Association Patrice was appointed President in the fall of 2006 and carries forward Cascade’s reputation for providing collaborative, responsive, and solution-oriented services. Prior to becoming President, Patrice served as General Counsel and Director of Human Resource Development Services. As a creative and approachable human resource professional and attorney, Patrice is credited with developing innovative training programs on a variety of employment-related issues for executives, managers, and supervisors, including the Association’s comprehensive HR Leadership Program. She routinely participates in the development of long-term human resource and compliance strategies with top-level management of organizations from diverse industries.

Jerry E. Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association Jerry has devoted more than 40 years to the field of human resources, specializing in the compensation area. He provides specialized compensation support to employers (e.g., market pay ranges, competitive pay assessments, incentive plans, performance management), and helps Cascade members to align pay with business results. In addition, Jerry conducts compensation surveys for numerous industry groups and serves as a participant and chairperson on user steering committees. A regular presenter for workshops on the above topics, Jerry also serves with various local, regional and national professional HR groups.

Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Glen is one of Oregon’s most active management trainers and consultants. He is a change agent who uses training and involvement processes as ways to build skills, commitment and team work. He teaches classes on leadership and professional transitions regularly for Portland State University and has served on the local boards of United Way, Habitat for Humanity, The Oregon Ethics Commons (as President), and The American Society for Training and Development (as Oregon Chapter President). He presents workshops on performance management, leadership and communication skills, and is certified in AchieveGlobal’s highly successful Learning to Lead program. Glen is particularly skilled at customizing on-site programs for employers.

Kathy Hoeg, Consultant Kathy Hoeg has over 20 years experience as an organization development specialist in the energy and banking industries. Her background includes leadership of company-wide performance improvement initiatives and design of leadership, teamwork, and technical skills training programs. She has an MBA from Columbia University and has taught college courses in management theory and organizational behavior. She is a certified trainer for Achieve-Global, Interaction Associates, and Blessing-White and is also a lead facilitator for the City of Eugene’s outdoor challenge course.

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Gayle Klampe, Vice President of Member Relations Cascade Employers Association Over 30 years at Cascade, Gayle has been involved in a variety of Association capacities. With her experience and knowledge of Association services, and her ability to communicate the value of membership, she serves as Vice President of Member Relations. In this role, Gayle oversees all membership activities. She instinctively assesses the needs of employers, linking them to the resources that help advance workplace success. Gayle also manages coordination and development of Association marketing and communication activities, and has a contagious sense of humor.

Jenna Reed, JD, MBA, Director of Human Resource Development Services Cascade Employers Association Jenna joined Cascade’s Human Resource Development Team in 2004 as Human Resource Compliance Specialist, becoming Director of HR Development Services in fall of 2006. She works in a variety of areas with Cascade, including employment law compliance, employee handbook development, training, affirmative action, human resource program assessments, and on-site support. Jenna integrates compliance, best practices, and practical management solutions to help Member organizations achieve positive results in workforce management.

Jenna is a member of the Oregon State Bar, and received her Juris Doctor and Master of Business Administration from Willamette University where she emphasized her studies in labor and employment law, human resources, and organizational development. She is also a Board member for the NW EEO/ Affirmative Action Association and a member of SHRM. Tara Rodden Robinson, Professional Coach Professional coach, author, and educator, Tara Rodden Robinson works with entrepreneurs, business owners, and leaders in all sectors helping them to focus on the significant over the urgent. She earned her Ph.D. in Biology from the University of Illinois, Urbana-Champaign and received her coach training through Mentor-Coach in Bethesda, MD. She is credentialed as an Associate Certified Coach (ACC) through the International Coach Federation. You can often find her hiking in the hills around Corvallis with her two dogs in training to walk The Breast Cancer 3-Day Benefiting Susan G Komen for The Cure. You can learn more about Tara by visiting her website: www.TheProductivityMaven.com.

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TRAINING CATALOG

Training Locations Cascade Employers Association - Salem 4068 Hudson Avenue NE, Salem, OR 97301 From I-5, take the Market Street Exit, #256. Turn EAST onto Market Street. Travel 2-3 blocks and turn RIGHT at the second traffic light. Proceed down Lancaster Drive about a mile and a half, then turn LEFT at Hudson Avenue.

We are in the building behind the Stereo King.

Cascade Employers Association - Portland 317 SW Alder St. #1120, Portland, OR 97204 We recommend you check MapQuest.com for the best directions from your location.

Goodwill Industries 855 Seneca Road, Eugene, OR 97402 From I-5, merge onto 1-105 W/OR-126 W via Exit #194B toward Eugene. After about three miles, take the OR99 N exit towards Florence, and take a SLIGHT RIGHT onto W 6th Ave. Then follow the OR-126 signs: turn LEFT onto Garfield Street, and RIGHT onto W 11th Ave. Finally, turn RIGHT onto Seneca Road.

PacificSource Health Plans 110 International Way, Springfield, OR 97477 From I-5 southbound, take Exit #195A toward Springfield/Gateway Mall. Merge onto OR-569 E, and continue for a third of a mile. Turn LEFT at Gateway Street, an immediate slight LEFT onto N Game Farm Road, and finally take the first RIGHT onto International Way. Please note: Prior to each program, registrants will receive detailed driving directions to training locations.

Thank-You to Our 2010 Training Hosts Cascade partners with organizations to host public workshops in various locations, including Bend, Eugene, Medford, Portland Metro, and others. We thank the following organizations for their hospitality during 2010: Boyd Coffee Company Central Willamette Credit Union Clackamas Community College First Alternative Co-Op Food for Lane County Hearthstone at Murrayhill JCI, Inc. Johnstone Supply Knife River Corporation

Liberty Northwest LLM Publications Oregon Child Development Coalition Oregon School of Massage PacificSource Health Plans Polaris, Inc. SEDCOR Sure Power Industries

If your business has a conference room with a 15+ person capacity, we would like to discuss partnering with you. The benefit to you is an on-site opportunity to send key people to training at a reduced rate.

Contact Jocelyn Billings via e-mail at jbillings@cascadeemployers.com or call her at 505.585.4320.

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TRAINING CATALOG

Registration Form Program Title _________________________________________________________________________ Date(s) ______________________________________________________________________________ Time(s)______________________________________________________________________________ Location _______________________________________________Cost __________________________ Organization Name: ____________________________________________________________________ Mailing Address: ______________________________________________________________________ City: __________________________State: _______________________________Zip: ______________ Telephone: _____________________________________________Fax: __________________________ Contact Person: _________________________________________E-mail: ________________________

Please make the following reservation(s): Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________ Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________

Multiple Registrants Register two or more people for the same program and receive a 10% discount on total registration fee.

Payment Options Check (Make payable to Cascade Employers Association) Bill My Company (For nonmember billing, please provide a P.O.#_________________________) Charge My: MasterCard Visa American Express Card # __________________________ Expiration Date: Month____ Year_____ Customer Code # ________ Signature____________________________________________________ Print Name (as shown on card)____________________________________________________ Email Address for Credit Card Receipt: _____________________________________________ Billing address, if different from above: _______________________________________ Cascade Employers Association will make every effort to meet a request for disability accommodation. If you require accommodation, please contact us at Salem 503.585.4320 or Portland 503.224.5219

Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable. Cancellations received less than five days prior to a program, or no-shows, are non-refundable; however, fees may be applied to a future training session.

How to Register Mail To Cascade Employers Association 4068 Hudson Avenue N.E. Salem, OR 97301 CASCADE EMPLOYERS ASSOCIATION

Phone Salem 503.585.4320 Portland 503.224.5219 Fax To 503.585.4322 19

E-Mail tmenke@cascadeemployers.com Web site cascadeemployers.com TRAINING CATALOG

Training, Teamwork and Organizational Change

By Glen Fahs, PhD, Training & Organization Development Consultant Cascade Employers Association

Training has marginal impact unless it is integrated with management priorities and organizational change.

A shared set of problems to solve - with dire consequences if they aren’t solved - can galvanize effort and motivate creativity.

I once worked for an agency with several hundred employees. The agency decided to merge three offices from different locations into a reduced space within one building. Each agency had different cultures but a similar purpose: evaluating insurance claims. One was very strict and proper, with little tolerance for humor. Another was flexible and playful. The third was less organized but committed to results. None of them wanted to move in with the others, but weren‘t given a choice.

In the Training Department, the closer I looked the more problems I saw, including: ■ Resentment for being forced into a “foreign culture” (e.g., a strict headquarters mentality); ■ Reduced space and private offices replaced by cubicles; ■ Lack of rapport between co-workers.

My solution: teamwork training with all the problems faced head-on.

We divided the 100 or so merging workers into seven new groups, held the training off site with lunch provided, trained on team skills in the morning, and addressed the merger in the afternoon. The morning was fun, the afternoon got serious. After a short discussion of the advantages of the merger, we asked participants to brainstorm the real and potential problems. It was a long list.

Then we brainstormed solutions and asked who was willing My solution: teamwork training with to champion any of those solutions. Small teams were all the problems faced head-on. formed to address such things as communication about the move; moving furniture (there was only one elevator); convincing IT to keep computers working until Friday afternoon and to bring them back up promptly on Monday morning (IT first said, “Impossible!”); and, recognition for contributors (that included a celebratory party on the first day in the new facility).

The participants used their skills beautifully. They were challenged, appreciated and applying their learning to meaningful work. Not only did the move occur like clockwork, but the new co-workers treated each other as long-lost friends. They were proud of their new digs and of what they made happen. Even a year after, productivity and morale were higher than ever.

That was training at its best!

cascadeemployers.com