CEA Training Catalog, Summer 2012

2012 Summer Training Catalog

Learn. Do. Grow.

Printing Sponsor

CONTENTS

Member Pricing Is Back!

Team Development

3

Customer Service

5

On-Demand Webinars

5

Legal Compliance

6

Leadership and Supervision

7

Professional Development

8

Member Engagement

9

In appreciation of your membership investment, Cascade is bringing back preferred member pricing, based on 2008 training rates. You’ll notice that many program fees in this catalog already reflect this exciting change.

Wondering about your remaining member training credit? After August it expires, so call Marney Roddick at 503.585.4320 for your training credit balance.

Use your credit for anything in this catalog and get the benefit of both your credit and preferred member pricing – a big savings!

Bring these programs on-site.

The new pricing notation looks like this: $ Member Price / $ Standard Price

Most classes deliverable in both English and Spanish.

HRCI Recertification Credit

HR Leadership Elective

May

June (cont.)

Accountability and Delegation Attracting, Selecting and Retaining Quality Talent Deliver Stellar Customer Service Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations Finance for the Non-Financial Manager HR Leadership 2012: Be Better At Your Job and Happier At Work Keeping an Eye on the Competition Leadperson Effectiveness Learning to Lead Series Linking Incentives to the Bottom Line Overload and Overwhelm Smackdown! The Art and Science of Doing More with Less Sound Policies and Clear Expectations Employer Briefing: Strategic Planning Workplace Investigations: Building Trust and Credibility

June Accountability and Delegation Basics of Supervision Deliver Stellar Customer Service Employer Briefing: Building a Customer Service Culture Employer Briefing: Ethics, Trust and Your Reputation Member Forum: Get Refreshed Human Resources as a Business Partner

2

Free to Members

Register Today!

Leadperson Effectiveness Operations Management and Innovation Overload and Overwhelm Smackdown! The Art and Science of Doing More with Less Recognition Techniques Seven Steps to Better Job Descriptions Training and Employee Development Wage and Hour Basics

July Basics of Supervision Employer Briefing: Ethics, Trust and Your Reputation Harassment Awareness Training Overload and Overwhelm Smackdown! The Art and Science of Doing More with Less Positive Workplace Reasonable Suspicion Training Reversing the Culture of Entitlement

August AAP and EEO Reporting Building Employee Engagement Through Commitment, Measurement and Meaningful Action Safety and Workers’ Compensation Seven Keys to Successful Performance Appraisals

cascadeemployers.com | 503.585.4320

Team Development Accountability and Delegation The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trustbuilding approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class is offered in both a two-hour and a more in-depth half day elective format, challenging all of us to empower our teammates.

May 23 (Portland), 10:00-12:00 Jun 12 (Salem), 8:00-12:00

$75 / $95 $85 / $125

Attracting, Selecting and Retaining Quality Talent The success of any organization starts with finding and hiring the right people for the right positions.

Key learning points include: developing a winning strategy and aligning practices; recruitment and hiring tactics including job descriptions, posting positions, screening applications and interviewing; and, ensuring individual success.

May 1 (Salem), 1:00-4:30

$85 / $125

Employer Briefing: Ethics, Trust and Your Reputation What does ethics mean to you? Ethics is critical to trust, professionalism and the reputation of leaders and the organization. Perception of management ethics affects what employees say about the company to prospects, how satisfied they are and whether they produce at the highest levels. Key learning points include: compliance (the low standard); the power of perception, especially of leaders; and, building ethics into the organization’s culture.

Jun 14 (Portland), 1:30-3:30 Jul 18 (Salem), 8:30-10:30

$FREE / $50

Linking Incentives to the Bottom Line Cash incentives help to align employees and their pay with organization success and are critical for controlling labor costs in the current work environment. Learn how to determine an appropriate compensation strategy and effective incentive plan for your organization.

Key learning points: developing a total compensation strategy; determining the right incentive plan design and award opportunities; and, selecting the right performance measures and standards.

May 1 (Salem), 8:30-12:00 HRCI Credit

Building Employee Engagement Through Commitment, Measurement and Meaningful Action Savvy leaders know that even during a time when resources may be limited, having an engaged workforce is critical to sustained success. Learn how to reap the rewards of an engaged workforce including attracting and retaining employees who work with passion and drive innovation, greater profitability, increased morale, higher customer satisfaction, and overall improved organizational performance.

Key learning points include: identification and impact of trends in employee engagement; three critical requirements for building employee engagement; identification of practices that destroy employee engagement; specific steps to improve engagement based on real life case studies; and, common profiles.

Aug 14 (Eugene), 9:00-11:00 Aug 15 (Salem), 8:30-10:30 Aug 16 (Portland), 8:30-10:30

$25

Overload and Overwhelm Smackdown!

The Art and Science of Doing More with Less Workloads get heavier and timelines get tighter. As stress increases, you and your employees edge toward overload or overwhelm. Learn how to take the right actions to prevent burnout, disengagement, and ineffectiveness. Key learning points include: being able to differentiate between overload and overwhelm; listing techniques and skills to corral workload; and, creating a plan to reduce stress and increase the sense of control.

May 16 (Portland), 9:00-12:00 Jun 14 (Salem), 9:00-12:00 Jul 25 (Eugene), 9:00-12:00

$85 / $125

Employer Briefing: Strategic Planning Be proactive: take charge of making things happen in your organization. Key learning points include: recognizing what's already been accomplished; clarifying and sharing focus; setting priorities and goals; developing or reinforcing purpose, mission, and vision; determining where you are and where you're going; allocating resources for the biggest bang; building commitment; and, thinking through opportunities, threats, and organizational needs.

May 16 (Eugene), 1:00-3:00 May 23 (Portland), 1:00-3:00

$FREE / $50

$85 / $125 HR Leadership Elective

Free to Members

3

Positive Workplace

Reversing the Culture of Entitlement

Happy employees are more focused, engaged and productive. Learn to create and maintain a workplace culture that fosters this improved employee effectiveness; review successful workplaces and what has been learned about influencing improvements in individuals and groups; and, examine tools to assess your workplace effectiveness and develop specific plans for inviting the team to a higher level of functioning.

Jul 17 (Portland), 9:00-12:00

$85 / $125

Recognition Techniques

Jul 17 (Portland), 1:00-4:00

$85 / $125

Training and Employee Development

Giving positive recognition is both a skill and an art, but most of all it is a commitment. Explore the do’s and don'ts of praise and showing appreciation by sharing best experiences with spontaneous and organized recognition, learning what the research says about how often recognition is needed and what impact it has, and reviewing the top ten creative ways Oregon organizations recognize good work.

Jun 19 (Salem), 1:00-4:30

Many employees feel entitled to job opportunities, benefits and a host of other matters that are provided at the discretion of employers. Learn the causes of entitlement attitudes and how you and your organization can better educate employees about benefits and other forms of compensation, and help both young employees and those with seniority realize that they must continually earn their opportunities.

Training is a long-term investment in better performance and employee commitment. This workshop will prepare participants to achieve a higher return on their training investments. Key learning points include assessing needs, design and delivery, learning styles, getting top management support, training plans, and evaluation.

Jun 19 (Salem), 8:30-12:00

$85 / $125

$85 / $125

HR Leadership 2012 Be Better At Your Job and Happier At Work We’ve refreshed our most popular certification series for 2012! If you manage people – even if your title isn’t “HR Manager” – this program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work.

■ Get answers to commonly asked “people management” questions ■ Increase productivity and effectiveness in your job ■ Become a more valuable resource for your team ■ Solve tough and frustrating workplace problems ■ Facilitate networking with other professionals in your field This program includes a total of 5 full days of training. Three days of required coursework are divided into two days at the outset of the program, and one day as a conclusion to the program. In between, you attend four half-day electives of your choice.

When fully complete, this program design provides for 40 hours of HRCI recertification credits.

May 2 & 3 and Aug 9 (Salem), 8:30-4:30

4

Register Today!

$1150

cascadeemployers.com | 503.585.4320

Customer Service Deliver Stellar Customer Service Skill-building for front-line employees, supervisors and managers.

This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization. Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certificate.

This class is easily customized for specific industries, and can be brought to your worksite.

May 17 & 18 (Portland), 8:30-4:30 Jun 27 & 28 (Salem), 8:30-4:30

$260 / $390

Employer Briefing: Building a Customer Service Culture Do all of your employees have the equipment they need to give exceptional customer service? Explore why you should cultivate customer service from the inside out. Challenges and opportunities will be highlighted, including: the four truths about customers; how to inspire at every level; the 1% problem customer that takes up 99% of your time; and, measuring your company’s customer service quotient. We will also discuss stress management and how to manage sticky moments with customers.

Jun 21 (Portland), 9:00-11:00

Satisfy Your PHR/SPHR Recertification Credits!

As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.

$FREE / $50

On-Demand Webinars (Quick, Reliable Learning) When you want to do the right thing in the right way for your people, rely on our people.

Cost-effective and convenient, on-demand webinars are an easy way to learn. And at Cascade, our experts record program topics to help you stay in compliance with employment laws and current with the best leadership practices. Visit cascadeemployers.com to explore our growing library of topics.

Recent Releases: Top Ten Compliance Questions § The Interactive Process and Reasonable Accommodations Under the ADA § Why Your Employees are Paying Attention to the National Labor Relations Board § Employees in Crisis: Compliance and Compassion § 2012 Compliance Update § Ten Interview Questions You Must Ask § The New Workplace: Managing Remote Employees, Flexible Schedules and Access to Information Once you order one of these webinars, they are yours to use again and again!

HRCI Credit

HR Leadership Elective

Free to Members

$75 / $95

5

Legal Compliance AAP and EEO Reporting

Safety and Workers' Compensation Management

Learn the basics of how to develop and maintain an approved affirmative action plan and other required OFCCP reports to ensure equal employment opportunity throughout all levels of the company.

Key learning points include: AAP reporting basics; developing an affirmative action plan; EEO-1 Report; Vets-100/100a; additional AAP compliance requirements; OFCCP desk audits; and preparing for an on-site audit.

Aug 23 (Salem), 8:30-12:00

Not only are there financial implications attached to improperly managing workplace accidents, but there are certain workplace safety rules that are rigorously enforced by regulatory agencies. Attend this program to gain the understanding you need to effectively manage safety and the workers’ compensation system at your workplace.

Aug 21 (Salem), 8:30-12:00

$85 / $125

$85 / $125 Seven Steps to Better Job Descriptions

Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations Promote consistency in human resource administration and help reduce legal risk. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specific document reflecting company standards and culture; ensuring employee and management “buy-in”; common legal pitfalls; and, supervisory manuals for consistent policy administration.

May 8 (Salem), 8:30-12:00

$85 / $125

Harassment Awareness Training Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day to day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints.

Employees: Jul 24 (Portland), 9:00-11:00 Supervisors: Jul 24 (Portland), 9:00-12:00

$85 / $125 $105 / $145

Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Jul 12 (Salem), 8:30-11:30

6

Job descriptions are one of the foundations of success for any position within an organization – from the hiring process to performance management to minimizing legal risk. Key learning points include: elements of an effective job description; how to draft clear, concise and accurate job descriptions; and, practical and legal reasons for job descriptions.

Jun 14 (Salem), 1:00-4:30

$85 / $125

Wage and Hour Basics Keep your workplace compliant by learning about the most current wage and hour laws. Without a proper understanding of those laws and their exceptions, compliance can be a challenge. Key learning points include: federal and state regulations; travel time; exempt vs. non-exempt; overtime vs. “comp” time; rest and meal periods; deductions; final paychecks; recordkeeping; and, penalties.

Jun 12 (Salem), 1:00-4:30

$85 / $125

Workplace Investigations: Building Trust and Credibility Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confidential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

May 8 (Salem), 1:00-4:30

$85 / $125

$85 / $125

Register Today!

cascadeemployers.com | 503.585.4320

Leadership and Supervision Basics of Supervision

Leadperson Effectiveness

Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certificate.

Jun 5 & 6 (Medford), 8:30-4:30 Jun 12 & 13 (Portland), 8:30-4:30 Jul 25 & 26 (Salem), 8:30-4:30

Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

May 15 (Portland), 8:30-4:30 Jun 7 (Eugene), 8:30-4:30

$160 / $240

$260 / $390

Learning to Lead: 5-Part Series The values, language and skills in Learning to Lead provide effective leadership practices for new and seasoned supervisors, managers and team members.

Align the power of people and knowledge with your organization’s strategic goals.

■ The Basic Principles for a Collaborative Workplace: Put the organization's shared values into action.

■ Proactive Listening and Giving Recognition: Learn the #1 skill needed for an effective relationship, and how to fuel higher performance.

■ Giving Constructive Feedback: Learn to minimize defensiveness and move toward calm, objective communication.

■ Personal Strategies for Navigating Change: If the human side of change is ignored, resentments can last a long time, sometimes a lifetime.

■ Moving From Conflict to Collaboration: Using a variety of tools, learn interest-based bargaining and win-win solutions.

Each participant receives a personalized certificate.

May 30 and Jun 6, 13, 20 & 26 (Wilsonville), 8:30-12:00

$595 / $810

Seven Keys to Successful Performance Appraisals Research shows that performance appraisal is one of the most effective employee engagement tools and contributes to high levels of organization productivity, customer satisfaction and profitability. Learn to be more effective with the entire performance management process. Key learning points include: performance goal setting; performance coaching and feedback; and, the performance appraisal discussion.

Aug 23 (Salem), 1:00-4:30 HRCI Credit

P R I NTI N G A N D C O M M U N I C ATI O N P R O F E S S I O N A LS

Offset Printing Digital Printing Web & e-Commerce Services Mailing & Inserting Specialty Projects Fulfillment & Storage g

PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525 W W W. S E L E C T I M P R E S S I O N S . C O M

$85 / $125 HR Leadership Elective

Free to Members

7

Professional Development These four courses were developed for our Mini-MBA program by Willamette University professors and other experts in these fields for high-level learning.

Finance for the Non-Financial Manager

Operations Management and Innovation

Identify and measure financial outcomes consistent with organizational strategies. Key learning points: understanding the importance of cashflow and short, long, and complete cash cycles; using the balance sheet, income statement, and statement of cash flows to make business decisions; and, applying ratios and financial controls to understand business risks.

May 4 (Wilsonville), 9:00-4:00

$315

Keeping an Eye on the Competition

Jun 1 (Wilsonville), 9:00-4:00

$315

Human Resources as a Business Partner

Learn how to leverage web based assets, use human intelligence to gather actionable insight into your competitors’ future direction, and perform effective hands on comparison between your products and services and your competitors' to build effective and long lasting insights that can impact planning, marketing, and sales efforts.

May 18 (Wilsonville), 9:00-4:00

Improve operational performance, cut costs, and increase customer response time. Discover how shortening forecasts improves their accuracy; the importance of demand driven forecasts in reducing costs; the uses of information systems; the importance of information channels to supply chain; process efficiencies; and, responsive and reactive capacity.

$315

Proactive, practical management of an organization’s human resources supports business success in many ways. Key human resource strategies will ensure your management team is a differentiator in hiring, developing, and retaining the best talent. Key learning points: risk management; compensation and benefits; employee engagement; and, development Jun 15 (Wilsonville), 9:00-4:00

$315

PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

A PHR/SPHR certification ■ ■ ■

{

Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization

2011 Pass Rates Students of David Siler National Average

PHR 90% 57%

SPHR 90% 52%

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

Schedule Details Friday mornings, 10:00-1:00, starting September 28 or Tuesday afternoons, 3:00-6:00, starting October 1.

Price: $1099. Visit cascadeemployers.com for details.

8

Register Today!

cascadeemployers.com | 503.585.4320

}

Member Engagement Get Refreshed Join us for a refreshed tour of your membership resources and sneak a peek at our new Portland office. Enjoy a brief presentation and some informal time and refreshments with the people that help you hire well, train for excellence and discipline appropriately.

“For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive Director Merchants Exchange of Portland, Oregon

■ Do you know that you don’t have to research all the complex employment laws because we do it for you, and then help you implement them the right way?

■ Do you know that you can get free 24/7 access to fresh, local pay data from Cascade’s own survey system, SalaryTrends®?

■ Do you know that you can download on-demand webinars, by Cascade’s own experts, to help you stay in compliance and current with the best management practices?

■ Do you know that Cascade’s group employee benefit programs provide some of the highest quality plan options and administrative services to help you stay competitive?

There’s so much more we want you to know. Register today to learn more about these unsurpassed resources at Cascade – a great way to end your hectic week.

Jun 22 (Portland), 2:00-4:00

$FREE

You Are Not Alone.

Great Employers Seek Us Out. When your organization has an HR challenge or dilemma, you don’t need to fly solo. With our extensive research and resources that cover a broad range of industries, we collaborate with employers to provide a complete range of human resource management services - from hiring well, to training for excellence, to dismissing effectively.

Call Cascade Employers Association to learn how we can help you on the HR side of business.

■ Quick answers to compliance questions - always practical, completely reliable ■ Sample employment forms, policies, and guidelines ■ Project support - employee handbooks, affirmative action programs, pay structures, job descriptions, and more ■ Training to develop and grow your supervisors and managers

We deliver unsurpassed resources to develop good employers into great employers

HRCI Credit

HR Leadership Elective

Free to Members

9

Serving the Salem area for over 30 years‌ Specializing in small business strategies that will help your business grow, while minimizing taxes.

Call us for a free consultation!

10

Register Today!

cascadeemployers.com | 503.585.4320

Excellence in Training

It’s Your Cascade ....

Our training team would like to customize any of the offerings in this catalog and bring them to your community. Help us identify the topics you want and we’ll come to your workplace for private training for your organization, or public training for the employers in your area.

As always, Cascade delivers programs in Spanish too.

You might wonder about the company logos here. Cascade members offer to host public training sessions at their place of business.

We thank them for working with Cascade to bring quality training to various locations in Oregon. Please call me to talk about hosting events and being the business that brings critical training to your area.

Thank you to our hosts:

HRCI Credit

HR Leadership Elective

Marney Roddick 503.585.4320

Free to Members

11

PRESORT STD U.S. POSTAGE

PAID SIPRINT

4068 Hudson Avenue N.E. Salem, Oregon 97301 Return Service Requested

cascadeemployers.com