Cascade Employers Association Training Catalog, Summer 2013

2013 Summer Training Catalog

“Change is the end result of all true learning.�

- Leo Buscaglia

CONTENTS Team Development

3

Member Engagement

5

Legal Compliance

6

Leadership and Supervision

7

Professional Development

8

Customer Service

9

You Are Not Alone Great Employers Seek Us Out When you’re facing a workplace challenge, you don’t have to fly solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 66 years.

“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”

Bring these programs on-site.

Most classes deliverable in both English and Spanish.

Kelly Yunker, President Power Equipment Systems

HR Leadership Elective

Free to Members

May

July

Employer Briefing: Navigating the Affordable Care Act Linking Incentives to the Bottom Line Leadperson Effectiveness Safety and Workers’ Compensation Management Wage and Hour Basics Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations Workplace Investigations: Building Trust and Credibility Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA Employment Law: Minimize Risk and Gain Confidence

6 3 7 6 6

Membership Roundtable: Refresh and Reflect Leadperson Effectiveness Positive Strategies for Dealing with Problem Performers Organizing with Outlook® for Busy People

August 3 6 6 6

Employer Briefing: Developing Leadership Skills Reasonable Suspicion Training Harassment Awareness Training Reaching for Stellar Customer Service Employer Briefing: Tweet Retreat - A Twitter “How-To”

June Employer Briefing: Great Performance Solutions Accountability and Delegation Leadership Engagement Essentials HR Leadership: A Certificate Program for Human Resource Professionals Energize: Maximize Your Potential!

2

Register Today!

5 7 3 8

7 3 3

Satisfy Your PHR/SPHR Recertification Credits!

4 8

As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.

Qualified programs will be marked online.

cascadeemployers.com | 503.585.4320

7 6 6 9 8

Team Development Linking Incentives to the Bottom Line

Accountability and Delegation

Cash incentives help to align employees and their pay with organization success and are critical for controlling labor costs in the current work environment. Learn how to determine an appropriate compensation strategy and effective incentive plan for your organization.

Key learning points: developing a total compensation strategy; determining the right incentive plan design and award opportunities; and, selecting the right performance measures and standards.

May 7 (Eugene), 8:30-12:00

$115 / $170

Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations Promote consistency in human resource administration and help reduce legal risk. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specific document reflecting company standards and culture; ensuring employee and management “buy-in”; common legal pitfalls; and, supervisory manuals for consistent policy administration.

May 15 (Salem), 8:30-12:00

$115 / $170

The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trustbuilding approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates.

June 13 (Eugene), 1:00-4:30

$115 / $170

Positive Strategies for Dealing With Problem Performers When you're frustrated with employees, your attitude may generate worse behavior. Positive strategies minimize employee insecurity and defensiveness, and emphasize solving problems and collaboratively meeting or exceeding expectations. Address difficult personal styles, how to determine the source of the performance problems, and real examples of how when others have given up, strong leaders turned problem performers into valued team members.

July 18 (Portland), 8:30-12:00

$115 / $170

Leadership Engagement Essentials Become the engaged leader your organization needs.

Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization.

In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to: ■ ■ ■ ■ ■ ■ ■

Build employee engagement Foster a strengths-based culture Manage change and transitions Master difficult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends

The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance.

June 20 & 21 (Eugene), 9:00-5:00

HR Leadership Elective

$FREE* / $400

Free to Members

Free Mem b Bene ership fit!

3

HR Leadership A Certificate Program for Human Resource Professionals If you manage people – even if your title isn’t “HR Manager” – this certificate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work.

From the small business administrator to the seasoned manager of a large corporation, this professional development course is appropriate for all levels of expertise and experience.

Be better at your job and happier at work.  Get answers to the most commonly asked “people management” questions  Increase your productivity and effectiveness in your job  Become a more valuable resource for your team  Solve your toughest and most frustrating workplace problems  Facilitate networking with other professionals in your field Attend and you are guaranteed to leave with insightful strategies and practical tools to make you better at your job and happier at your work.

Even if your title doesn’t include “HR,” you will learn to lead people more competently and confidently.

Program Design: The program includes a total of five full days of training – the two-day Leadership Essentials program (description on page 3) and six half-day electives of your choice (classes marked ). Certification also includes one session of up to one hour of professional development coaching. Full details online.

Elective offerings vary by demand, and often include topics such as:  Employment Law: Minimize Risk and Gain Confidence  Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA  Employee Handbooks and Supervisory Manuals  Workplace Investigations: Building Trust and Credibility  Seven Steps to Better Job Descriptions  7 Keys to Meaningful Performance Appraisals  Achieving Competitive Pay Practices  Linking Incentives to the Bottom Line  Coaching Employees and Supervisors  Accountability and Delegation  Wage and Hour Basics  Creating Stellar Recognition Programs When complete, this program design provides for 32.5 hours of HRCI recertification credits.

Begins June 20 & 21 (Eugene), 9:00-5:00

4

Register Today!

$700 / $1050

cascadeemployers.com | 503.585.4320

Member Engagement Membership Roundtable: Refresh and Reflect Join us for a refreshed tour of your membership resources, learn from a panel of fellow members and network with other employers just like you.

Core and Preferred Rate Member Benefits ■ Do you know that you don’t have to research all the complex employment laws yourself? We do that for you and then help you implement them the right way.

■ Do you know that you can get free, 24/7 access to fresh, local pay data from Cascade’s survey system, SalaryTrends®?

■ Do you know about the newest free member benefit called Leadership Engagement Essentials?

And there’s so much more we want to remind you about so you’re certain to get the most from your membership investment.

Best Practices Panel Discussion – Recruitment, Hiring and On-Boarding We’ve asked Member leaders from a for-profit corporation, a non-profit organization and a local recruiting agency to lead a discussion of trends, challenges and successes as businesses embark on rebuilding their workforces in 2013.

July 16 (Salem), 8:30-10:30

$FREE

“For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive Director Merchants Exchange of Portland, Oregon

Liberty Mutual Insurance* and Cascade Employers Association partner to offer a comprehensive workers’ compensation insurance program that saves you money while improving safety on the job.** Program highlights include: A 9% members-only premium discount to all participating group members A 5% premium credit to workers compensation policyholders who maintain a qualifying alcohol and drug free workplace program during the policy period A 5% discount on your property and casualty premiums when workers compensation is also written by Liberty Mutual Insurance subMect to quali¿cation

A highly trained risk management team responsible for monitoring performance and providing assistance to employers experiencing safety problems To learn more about this comprehensive insurance program, contact 800-463-6381 or visit www.libertymutualgroup.com/business *previously branded Liberty Northwest, a Liberty Mutual Company **for qualifying Cascade members

©2013 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116.

HR Leadership Elective

Free to Members

5

Legal Compliance Employer Briefing: Navigating the Affordable Care Act

Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA

As the dust finally begins to settle on the Affordable Care Act, you may be wondering how to best plan for the rest of 2013 and beyond. Join us for a discussion of important topics employers and HR professionals should be aware of, including the mandate for affordable care and what “affordable” truly means, the upcoming Healthcare Exchange and how it affects your employees, W2 reporting of benefits, and more.

May 2 (Salem), 8:30-10:30 $FREE / $55

Understanding the rules and dynamics between different leave laws and your organization’s leave and attendance policies is the key to managing risk associated with leaves of absence. Key learning points include: statutory requirements for OFLA, FMLA, ADA and Workers’ Compensation; steps to placing employees on leave, managing leave time and returning employees to work; and, setting and communicating attendance standards and dealing with common leave issues.

May 21 (Salem), 8:30-12:00

$115 / $170

Safety and Workers' Compensation Management Not only are there direct financial implications attached to poorly managing workplace safety, but the indirect costs can be substantial. Attend this program to gain insight about what top performing companies do to effectively manage safety. This program also provides participants with a basic understanding of workers' compensation and reviews practical steps for managing on-the-job injuries.

May 9 (Salem), 8:30-12:00

$115 / $170

Wage and Hour Basics Keep your workplace compliant by learning about the most current wage and hour laws. Without a proper understanding of those laws and their exceptions, compliance can be a challenge. Key learning points include: federal and state regulations; travel time; exempt vs. non-exempt; overtime vs. “comp” time; rest and meal periods; deductions; final paychecks; recordkeeping; and, penalties.

May 9 (Salem), 1:00-4:30

$115 / $170

Workplace Investigations: Building Trust and Credibility Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confidential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

May 15 (Salem), 1:00-4:30

$115 / $170

Employment Law: Minimize Risk and Gain Confidence Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

May 21 (Salem), 1:00-4:30

$115 / $170

Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Aug 13 (Salem), 9:00-11:00

$95 / $140

Harassment Awareness Training Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day-to-day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints.

Basic: Aug 14 (Springfield), 9:00-11:00 $95 / $140 Supervisors: 9:00-12:00 $115 / $170

6

Register Today!

cascadeemployers.com | 503.585.4320

Leadership and Supervision Employer Briefing: Great Performance Solutions — Tools to Strengthen Organization Results This fast paced session will address five powerful tools that have proven effective in transitioning organizations into cultures characterized by strong employee engagement and superior bottom line results. Explore the value of managing employee strengths, training, performance, information, and compensation together to build great performing organizations.

June 6 (Salem), 1:00-3:00 $FREE / $55 Employer Briefing: Developing Leadership Skills (Dynamic Leadership) Sneak Peek Test drive our most popular onsite Leadership training course in this overview session to see if it would be a fit for your culture. Why would you be interested in offering this course to your employees? Great employers have great leadership at every level. What are the skills and characteristics that set leaders apart? Join in an exploration of the fundamentals that help all leaders improve. We will overview the Achieve Global sessions that make up the Developing Leadership Skills series offered by our leadership team.

Aug 6 (Salem), 8:30-10:00 $FREE / $55 Aug 6 (Portland), 1:00-2:30

“I highly recommend Cascade Employers Association for any HR and workforce training. they truly are the experts that help companies limit their risk, exposure and liability. Not only do they provide good comprehensive training, but they can customize it to fit your current needs and demands.”

Sarah Harvey, HR Manager Don Pancho Authentic Mexican Foods, Inc.

Leadperson Effectiveness Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

May 8 (Salem), 8:30-4:30 July 16 (Portland), 8:30-4:30

$205 / $305

P R I NTI N G A N D C O M M U N I C ATI O N P R O F E S S I O N A LS

Offset Printing Digital Printing Web & e-Commerce Services Mailing & Inserting Specialty Projects Fulfillment & Storage g

PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525 W W W. S E L E C T I M P R E S S I O N S . C O M

HR Leadership Elective

Free to Members

7

Professional Development Energize: Maximize Your Potential!

We all only have 24 hours in a day. Why can some people seem to get so much done in that time and others struggle to keep up? In this inspiring, nontraditional presentation, learn how to keep the PEP in your step by focusing on the three areas of purpose, energy, and passion. Learn strategies for planning and prioritizing, increase your awareness of how and where you expend your energy, and explore how your talents, strengths, interests and knowledge play a key role in productivity in all areas of your life.

June 20 (Portland), 1:30-3:00

$95 / $140

Organizing With Outlook® for Busy People: Strategies for Email, Tasks, Time and More!

Our most precious commodity is TIME. Learn tips and tricks that will help you use Outlook to stay organized and make the most effective use of your time. Discover how to integrate all the components of Outlook (email, calendar, tasks and contacts) to make you more productive than ever! Learn practical strategies in addition to using Outlook that will enable you to become more “time rich.”

July 24 (Springfield), 1:00-4:30

$115 / $170

Employer Briefing: Tweet Retreat – A Twitter “How-To” Come for a low-key learning experience taught by an avid Twitter-addict. You’ll learn an overview of how Twitter got started, get a glimpse of how users interact (including the “hidden rules”) and maybe even decide to sign up and give it a try. Bring your own laptop (if you want to sign up) and we’ll get you started!

The class is limited to ten participants and does not require any previous Twitter experience.

Aug 27 (Salem), 3:00-5:00 $FREE / $55

Customized One-on-One HR Training At our office or yours, a Cascade HR Consultant will partner with you and review your HR processes and procedures, determine what’s working and what’s not, identify and resolve knowledge gaps, advise you on best practices, help implement practical solutions to your HR challenges, provide you with necessary forms, help develop effective procedures, and teach you the necessary basics to do HR well.

Our customized training includes: ■ An online survey to determine initial needs ■ Initial meeting to determine priorities ■ Customized individual training plan based on the needs assessment and priorities ■ Training time with a Cascade HR Consultant to complete the training plan ■ One hour of follow up coaching subsequent to the completion of the training plan Training topics may include: ■ Family leave administration ■ Dealing with discipline and poor performance ■ Documentation ■ Wage and hour ■ Personnel files ■ Employee relations ■ Recruitment and hiring procedures It’s your training … you tell us what you need and we’ll make it happen.

For details, call 800.835.5518 or email training@cascadeemployers.com.

Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable. Cancellations received less than five business days prior to a program, or no-shows, are non-refundable; however, fees may be applied toward a future training session.

If you register for a course and later need to cancel that registration, please use our online Cancellation Form, available in the Classes/Registration area, to notify us of your change in plans and to find out about other options.

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Register Today!

cascadeemployers.com | 503.585.4320

Customer Service Reaching for Stellar Customer Service Skill-building for front-line employees, supervisors and managers.

Time for a customer service tune-up? This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certificate.

This class is easily customized for specific industries, and can be brought to your worksite.

Aug 20 & 21 (Portland), 8:30-4:30

$345 / $515

On-Site Training ...

YOUR FACILITY - OUR EXPERTISE Nearly any topic in Cascade’s core curriculum, including Customer Service, can be presented at your choice of location and adapted to fit your organization’s culture and goals.

■ Easy to set up ■ High impact ■ Cost-effective ■ Many programs are also available for your Spanish-speaking employees For details, call 800.835.5518 or e-mail training@cascadeemployers.com.

Serving the Salem area for over 30 years…

Specializing in small business strategies that will help your business grow, while minimizing taxes.

Call us for a free consultation!

HR Leadership Elective

Free to Members

9

ONE TOOL EVERY SUPERVISOR NEEDS Employee Supervision Handbook Cascade’s Employee Supervision Handbook is designed to be a valuable tool to help create a stronger relationship between Human Resources and your organization’s supervisors resulting in better risk management, increased consistency, better productivity and overall improved operations.

Quick and painless, we’ve done the hard work for you. You get:

Great Employers, Great Results

 A complete hardcopy of the Employee Supervision Handbook template including model language, instructions, sample procedures and sample forms  A CD of the Employee Supervision Handbook model, instructions, sample procedures and sample forms for quick and easy development  Written guidelines for developing and updating policies and procedures  Up to three hours of development support from Cascade’s professional staff  Inclusion on Cascade’s mailing list for updated model policies and notices of recommended revisions based upon legislative or case law developments

Even the best written Employee Handbook will do you no good unless your supervisors understand how to follow the procedures to properly implement and enforce your policies including: ■ ■ ■ ■ ■ ■ ■ ■

Basics of Leadership Managing Risk Documentation Essentials Hiring Wage and Hour Attendance Leaves of Absence Evaluations

■ ■ ■ ■ ■ ■

Employee Conduct Harassment Workplace Safety and Emergency Response Conflict and Complaint Resolution Poor Performance and Discipline Termination of Employment

If you’re ready to make your purchase or simply want to know more, send us an email at info@cascadeemployers.com or contact us at the number below.

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Register Today!

cascadeemployers.com | 503.585.4320

Excellence in Training

PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

A PHR/SPHR certification ■ ■ ■

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Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization

2012 Pass Rates Students of David Siler National Average

PHR 91% 58%

SPHR 86% 48%

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

Schedule Details Friday mornings, 10:00-1:00, starting September 27 or Tuesday afternoons, 3:00-6:00, starting October 1.

Price: $1099. Visit cascadeemployers.com for details.

HR Leadership Elective

Free to Members

} 11

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