TRAVELLER’S TIPS

How to get the most out of your visit

MELBOURNE VISITOR CENTRE, FEDERATION SQUARE Located opposite Flinders Street Railway Station, the Melbourne Visitor Centre is a one-stop shop for visitors and tourists. The centre offers information on Melbourne and Victoria including brochures and maps, what’s on listings, internet and email facilities, souvenirs and accommodation ideas, tour and transport booking services, as well as myki ticket sales. Open daily from 9am to 6pm (closed Christmas Day), street level lifts provide access for people with disabilities.

MELBOURNE VISITOR BOOTH, BOURKE STREET MALL Chat to friendly volunteers who can provide you with maps and information on shopping, attractions and events. Open seven days 9am to 5pm (closed Good Friday and Christmas Day).

CITY AMBASSADORS For assistance with directions, public transport enquiries, events and general questions about Melbourne, look for our roving City Ambassadors, easily identified by their distinctive red uniforms. They are mostly found along Swanston Street but you can also locate a City Ambassador anywhere across the central shopping district (bordered by Elizabeth, Flinders, Russell and La Trobe Streets). City Ambassadors can be found Monday to Saturday from 10am to 4pm, and Sunday noon to 3pm (excluding Good Friday, Christmas Day and Boxing Day).

MELBOURNE VISITOR SHUTTLE Tourists can hop on or off the Melbourne Visitor Shuttle at any of the 12 stops along the route at key city destinations. This free shuttle bus takes you past some of the city’s best attractions with an informative on-board commentary. The complete trip takes 90 minutes and operates every 30 minutes between 9.30am to 4.30pm daily (excluding Christmas Day) and every 30 minutes between 1pm and 4.30pm on Labour Day and ANZAC Day. Visit thatsmelbourne.com.au/ gettingaroundthecity to view the route and stops.

CITY CIRCLE TRAM The famous burgundy and gold City Circle trams offer free travel, taking in Melbourne’s city sights. Including an automated commentary, the tram runs along Flinders Street, Harbour Esplanade, Docklands Drive, La Trobe Street, Victoria Street, Nicholson Street and Spring Street. Trams run in both directions every 12 minutes, Sunday to Wednesday 10am to 6pm, and Thursday to Saturday 10am to 9pm (except Christmas Day and Good Friday). Please note: The City Circle Tram is not wheelchair accessible.

PUBLIC TRANSPORT myki is Melbourne’s ticket to travel on the city’s trains, trams and buses in zones 1 and 2. It is a durable smartcard that stores value and can be used over and over again. Buy a myki Visitor Pack from the SkyBus Terminal at Melbourne Airport and Southern Cross Station, Melbourne Visitor Centre at Federation Square, Southern Cross Station and Station Pier.

SHOPPING HOURS Many convenience stores, supermarkets and fast food outlets are open 24 hours a day. Most city and suburban retail stores are open Monday to Thursday until 6pm, Friday until 9pm, and Saturday and Sunday until 5pm. Many

pharmacies are open from 8am to 11pm, seven days a week.

BANKING HOURS Banks are generally open Monday to Thursday 9.30am to 4pm and until 5pm on Friday (branches may offer extended hours). Some banks and building societies are also open on Saturday mornings. Twenty-four hour automatic teller machines (ATMs) can be found throughout the city, suburbs and in most regional areas of Victoria.

CURRENCY EXCHANGE All banks, American Express offices and Thomas Cook outlets will exchange money during business hours. A currency exchange facility is located at 109 Collins Street in the CBD and is open seven days a week 9am to 6pm (including public holidays). For more information, call (03) 9654 2768.

CREDIT CARDS All major credit cards are widely accepted and can be used with a personal PIN number in automatic teller machines (ATMs) around the city, in the suburbs, and throughout regional Victoria.

CITYLINK & EASTLINK Melbourne’s main arterial roads, CityLink and EastLink, are toll roads requiring the use of an electronic device in the car (e-TAG) or the purchase of a day pass – the price will depend on which segments of the road are used and how frequently. Day passes and e-TAGs can be purchased from CityLink and EastLink Customer Centres, selected Australia Post Offices, touch-screen machines at selected Shell service station outlets, over the phone or online – see details below: CityLink – 132 629, citylink.com.au EastLink – 135 465, eastlink.com.au

DRIVING IN MELBOURNE In Australia, we drive on the left-hand side of the road and it is the law to give way to trams. In the city centre, many intersections require hook turns for vehicles to turn right, which are marked with overhead signs. Drink driving and speeding are serious offences. Please observe the speed limit signs.

CALLING OVERSEAS International Direct Dial calls can be made from most public telephones. Dial 0011 followed by the country code, area code and telephone number.

SMOKING LAWS Smoking is banned in all Melbourne restaurants and indoor cafes, public bars, clubs and wine bars, as well as theatres, cinemas, stadiums, taxis, public transport and other public spaces.

BOOKING SERVICES Tickets for theatre and sporting events can be purchased by phone through Ticketmaster or Ticketek, depending on the event. The Half Tix ticket booth is located at the Melbourne Town Hall, Swanston Street, and sells discounted tickets on the day of performance only. Ticketmaster – 136 100 ticketmaster.com.au Ticketek – 132 849 ticketek.com.au Half Tix – (03) 9650 9420 halftixmelbourne.com

EMERGENCY SERVICES

POLICE, FIRE AND AMBULANCE (dial from any telephone) 000

POISON INFORMATION CENTRE 13 11 26

CITY HOSPITALS The Alfred Hospital – (03) 9076 2000 Royal Melbourne Hospital – (03) 9342 7000 Royal Children’s Hospital – (03) 9345 5522 Royal Dental Hospital – (03) 9341 1000 The Royal Victorian Eye and Ear Hospital – (03) 9929 8666 Royal Women’s Hospital – (03) 8345 2000 St Vincent’s Hospital – (03) 9288 2211

DISABLED VISITORS A CBD Mobility Map is available from the Melbourne Visitor Centre at Federation Square, Melbourne Visitor Booth in Bourke Street Mall and Melbourne Town Hall.

POSTAL SERVICE The city’s main Australia Post Office is on the corner of Little Bourke and Elizabeth Streets, open weekdays 8.30am to 5.30pm, and Saturdays 9am to 5pm. There are other post offices and post boxes scattered throughout the city.

AIRPORT CONNECTIONS Melbourne Airport is about 22 kilometres from the city centre. Taxi fares between the city and the airport will cost about AUD$60. There are no train or tram links. Skybus travels to and from the airport, departing from Southern Cross Station every 10 minutes, with a pick-up and drop-off service from city hotels. Skybus operates 24 hours a day, seven days a week. The journey takes about 25 minutes (03) 9335 3066, skybus.com.au)

INTERNET ACCESS AND WI-FI There are a number of internet cafes in the city centre. Telstra provides wireless internet coverage across much of the CBD and hotspots can also be found in many central locations. Visit the Melbourne Visitor Centre at Federation Square to find out more.

TIPPING Tipping is not a custom in Australia, and is not expected. If you receive good service, you may choose to tip at cafes or restaurants – 10 per cent of the bill would be reasonable.

LAUNDRY Melbourne City Dry Cleaners has a self-service laundry and dry-cleaning operation at 244 Russell Street. It is open Monday to Friday 7am to 8.30pm, and weekends 9am to 8.30pm (melbournecitydrycleaners.com.au).

PHOTOGRAPHY There are many photographic stores located along Elizabeth Street between Little Bourke and Lonsdale Streets. You can have your camera repaired, buy new memory cards or accessories and have your images developed at any of these outlets.

LIFELINE (counselling service) 13 11 14

DENTAL EMERGENCIES 1300 360 054

旅行提示

如何充分享受您的旅行

联邦广场 (FEDERATION SQUARE) 墨尔本游客中心

墨尔本游客中心位于弗林德 斯路火车站 (Flinders Street Railway Station) 对面，是一站式游客服务点。该 游客中心提供关于墨尔本和维多利亚州 的资料，包括宣传册和地图、旅游项目一 览表、互联网和电子邮件设施、纪念品和 食宿建议、旅游和交通预定服务，并且销 售 myki 交通卡。服务时间为上午 9 点到 下午 6 点（圣诞节休息），临街电梯方便 残障人士出入。

伯克街购物中心 (BOURKE STREET MALL) 墨尔本游 客服务亭

您可以与热情的志愿者聊天，他们会为您 提供地图及购物、景点和活动信息。服务 时间为上午 9 点到下午 5 点（耶稣受难日 及圣诞节休息）。

街头大使

如需问路、询问公共交通信 息、活动及有关墨尔本的一 般问题，您可以寻找我们的流动街头大 使，他们穿着独特的红色制服，易于辨 认 。他 们 主 要 分 布 在 史 旺 斯 敦 街 (Swanston Street) 两侧，但您也可以在 中心购物区（以伊丽莎白街 (Elizabeth)、 弗林德斯街 (Flinders)、罗素街 (Russell) 及拉贝托街 (La Trobe Street) 为界）的任 何地方找到街头大使。他们的工作时间是 周一至周六上午 10 点到下午 4 点，周日 中午至下午 3 点（耶稣受难日、圣诞节和 节礼日除外）。

墨尔本游客穿梭巴士

游客可在城市主要旅游景点 沿线的 12 个站点搭乘墨尔 本游客穿梭巴士。该免费穿梭巴士可带您 前往部分该市最美的景点，车上还配备 详细的导游解说。走完全程需 90 分钟， 每天（圣诞节除外）上午 9:30 至下午 4:30 运营，每 30 分钟一班，劳动节及澳 新军团节下午 1 点至下午 4:30 运营，每 30 分钟一班。请访问 thatsmelbourne.com.au/ gettingaroundthecity 查看路线和站点。

环城电车

著名的酒红色与金色相间的 环城电车可带您免费欣赏墨 尔本城市美景。电车上自动播放导游解 说 ，沿 途 经 过 弗 林 德 斯 街 、滨 海 港 湾 (Harbour Esplanade) 、达 克 兰 道 (Docklands Drive)、拉贝托街、维多利亚 街 (Victoria Street) 、尼克尔森 街 (Nicholson Street) 以及春天街 (Spring Street)。电车为双向对开车，每 12 分钟一 班，运营时间为周日至周三上午 10 点至下 午 6 点及周四至周六上午 10 点至晚上 9 点 （圣诞节和耶稣受难日暂停服务）。请注 意：免费环城电车没有无障碍轮椅通道。

公共交通

myki 卡是墨尔本的交通卡， 可在 1 区 (zone 1) 和 2 区 (zone 2) 搭乘火车、电车和公共汽车时使 用。它是一张可重复使用的智能储值卡， 结实耐用。墨尔 本 机 场 和南十字车 站 (Southern Cross Station) 的机场大巴终点 站 (SkyBus Terminal) 及联邦广场的墨尔 本 游 客中心、南十字车 站和车 站 码 头 (Station Pier) 可以购买 myki 游客套餐。

购物时间

许多便利商店、超市和快餐店 都 24 小时营业。许多市区和 郊区零售店周一至周四均营业至下午 6 点，周五营业至晚上 9 点，周六和周日营

业至下午 5 点。许多药店的营业时间为上 午 8 点至晚上 11 点，一周七天均营业。

银行营业时间

银行的营业时间通常为周一 至周四上午 9:30 至下午 4 点，周五至下午 5 点（分行可能会延长营 业时间）。部分银行和建筑资金融资合作 社 (Building Societies) 周六上午也营业。 二十四小时自动柜员机 (ATM) 遍布市 区、郊区和维多利亚州的大部分地区。

货币兑换

所有银行、美国运通公司办 事处及 Thomas Cook 门店在 营业时间均可兑换货币。中央商务区科林 斯街 109 号 (109 Collins Street) 设有货 币兑换设备，一周七天上午 9 点至下午 6 点提供服务（公共假日照常服务）。更多 信息，请致电 (03) 9654 2768。

信用卡

遍布市区、郊区和维多利亚州 大多数地区的自动柜员机 (ATM) 可以识别所有常见信用卡，按下个 人身份识别码即可使用。

CITYLINK 与 EASTLINK

墨尔本公路干线 CityLink 和 EastLink 是收费公路，要求 在车内使用电子设备 e-TAG 或购买一日 卡 (day pass)，费用取决于使用的路段和 频率。一日卡和 e-TAG 可在 CityLink 和 EastLink 客户中心、指定澳大利亚邮局 及通过指定壳牌加油站的触屏机器、电话 或在线购买，详情如下： CityLink – 132 629, citylink.com.au EastLink – 135 465, eastlink.com.au

在墨尔本驾车 澳大利亚的交通规则是左侧 行驶，这也是给电车让路的 规则。在市中心，许多十字路口要求右转 的车辆进行“钩形转弯”，需要进行钩形 转弯的路口会有明显的高架标识提示。酒 驾和超速是严重的违法行为。请遵守限速 标识。

拨打越洋电话 大多数公共电话均可直接拨 打国际电话。拨号顺序依次 为 0011、国家代码、区号及电话号码。

吸烟规定 墨尔本所有餐厅、室内咖啡 馆、公共酒吧、俱乐部、葡萄 酒酒吧、剧院、电影院、体育馆、出租车、 公共交通和其他公共场所均禁止吸烟。

预订服务 剧院和体育赛事的门票可通 过 Ticketmaster 或 Ticketek 电 话 购 买 ，具 体 情 况 取 决 于 活 动 安 排。 Half Tix 售票亭位于史旺斯敦街上的 墨尔本市政厅 (Melbourne Town Hall)， 该售票亭仅在表演当天销售打折票。 Ticketmaster – 136 100 ticketmaster.com.au Ticketek – 132 849 ticketek.com.au Half Tix – (03) 9650 9420 halftixmelbourne.com

紧急服务

报警、火警和急救 （任何电话均可拨打） 000

中毒信息中心 13 11 26

城市医院 The Alfred Hospital – 9076 2000 Royal Melbourne Hospital – (03) 9342 7000 Royal Children’s Hospital – (03) 9345 5522 Royal Dental Hospital – (03) 9341 1000 The Royal Victorian Eye and Ear Hospital – (03) 9929 8666 Royal Women’s Hospital – (03) 8345 2000 St Vincent’s Hospital – (03) 9288 2211

残障人士 联邦广场的墨尔本游客中 心、伯克街购物中心的墨尔 本游客服务亭及墨尔本市政厅提供 CBD 无障碍通道地图。

邮政服务 该市的澳大利亚邮局总部位 于小柏克街 (Little Bourke Street) 和伊丽莎白街 (Elizabeth Street) 的转角处，工作日上午 8:30 至下午 5:30 营业，周六上午 9 点至下午 5 点营业。其 他邮局和邮箱散布在该市的大街小巷。

互联网连接及无线网络 市中心有多家网吧。澳大利亚 电讯 (Telstra) 提供的无线网 络几乎覆盖整个 CBD，您也可以在许多 中心位置找到无线热点。请前往联邦广场 的墨尔本游客中心，了解更多信息。 旅行提示 | 信息

机场接驳 墨尔本机场距离市中心 22 千米。坐出租车从市区到机 场需约 60 澳元。未通火车或电车。机场 大巴从南十字车站出发，往返机场，每 10 分钟一班，提供从市区酒店接送乘客 服务。机场大巴 7x24 全天候运营。 全程需约 25 分钟（电话 (03) 9335 3066， skybus.com.au）

小费 澳大利亚没有付小费的习惯， 因此不会要求您付小费。如 您在咖啡馆或餐厅获得良好的服务，您可 以选择付小费 — 账单的 10% 是合理的 小费金额。

洗衣 Melbourne City Dry Cleaners 在罗素街 244 号 ( 2 4 4 Russell Street) 设有自助洗衣和干洗设 备。周一至周五上午 7 点至晚上 8:30 营 业，周日上午 9 点至晚上 8:30 营业 (melbournecitydrycleaners.com.au)。

摄影 小柏克街与朗斯代尔街 (Lonsdale Street) 之间的伊 丽莎白街 (Elizabeth Street) 两旁遍布摄 影器材店。您可以在这些门店维修相机、 购买新存储卡或配件及冲洗照片。

生命线 （咨询服务） 13 11 14

牙科急诊 1300 360 054

Melbourne Highlights

ATTRACTIONS 1. Royal Botanic Gardens 2. Rialto Towers 3. The National Opal Collection Musueum 4. Melbourne Museum 5. Melbourne Cricket Ground (MCG) 6. Etihad Stadium 7. SEA LIFE Melbourne Aquarium 8. St Paul’s Cathedral 9. Melbourne Town Hall 10. State Library 11. St Michael’s Church 12. Rod Laver Arena 13. Birrarung Marr 14. Shrine of Remembrance 15. Eureka Skydeck 88 16. Luna Park 17. Melbourne Star 18. ArtVo 19. Polly Woodside 20. Melbourne Zoo

ENTERTAINMENT 21. Southgate Arts and Leisure Precinct 22. New Quay 23. Arts Centre 24. Crown Complex 25. Malthouse Theatre 26. Regent Theatre 27. Athanaeum Theatre 28. Hellenic Museum

ICONIC PRECINCTS 29. Docklands 30. Federation Square 31. Southbank 32. AAMI Park 33. Queen Victoria Market 34. Chinatown

SHOPPING HOT SPOTS 35. Spencer Outlet 36. Emporium 37. Bourke Street Mall 38. QV 39. The Target Centre 40. GPO Melbourne 41. Melbourne Central 42. The Block Arcade 43. Block Place 44. Collins Place 45. St Collins Lane 46. Hardware Lane 47. Royal Arcade