Paeds Biz E-Magazine - October Edition 2016

PAEDS BIZ ... HOW TO IMPROVE YOUR PRIVATE PRACTICE OCTOBER 2016

PRACTICE MANAGERS

Why you need one

p.10

PRODUCTIVITY HABITS

What you need to know about getting organised p.4

THE POWER OF DELEGATION Improve your skill and confidence to direct others p.12

AN INTRODUCTION TO

CATHY LOVE Occupational Therapist Coach Speaker Author

For first time readers a quick intro, I am Cathy Love an Occupational Therapist, Coach, Author and Speaker.

I am the founding director of Nacre Consulting and I work with parents and disability service providers to achieve brilliant outcomes for children with special needs. I provide a range of services: • Private practice coaching to business owners • Family Service Coaching to help parents manage their child’s team and services • Clinical supervision to individuals and teams • Service delivery consultation to disability service providers More to be read about all that over on my website www.nacre.com.au Each month I write up news, useful information and pearls of wisdom for those working with children and families in the disability sector. Given that it is a rapidly changing landscape and one that is increasingly privatised there is lots of news to be shared.

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Welcome.

Welcome to the October edition of Paeds Biz. Our e-mag is now being read all over the world thanks to technology and LinkedIn. Where are you reading from?

The October edition has a focus on productivity habits, the value of delegation, engaging a practice manager and password security.

LegalVision have contributed content on why you need a website privacy policy. Loads of niche private practice content. Enjoy.

Where has the year gone! The Chrissie decorations are in the stores and I am booking many and varied events well into my 2017 calendar. My year has been extraordinary, what have you achieved this year? Personally I have just started working with a new business coach. Already I am reaping the benefit of new conversations, heightened vocabulary, super management support, big thinking, accountability and the benefit of having a sounding board. Mind blown!

To add to the crazy, I am currently part of a 30 day writing challenge. This requires me to write one thousand words per day, so I am hitting the blog and e-mag plan hard. Thoroughly enjoying the permission to stop and write daily. What would you write about given the daily opportunity?

For those private practitioners local to Melbourne, Sydney, Adelaide, Brisbane and Geelong, how about an end of year evening get together? Perfect for those solo practitioners who don’t have a Christmas party to go to…P. S. that would be me. My suggestions include an interesting speaker, lots of networking, business conversation, nibbles and perhaps a glass of something bubbly? Details are over the page.

Here we go with all that is the October edition.

Pause, breath, hydrate, eat a treat, then invest in your management self and take our ten minute read.

Cathy Cathy Love Director of Nacre Consulting

CONTENTS 02 Introduction Meet Cathy Love 04 COVER FEATURE: Productivity Habits What you need to know about getting organised 06 Why you Need a Website Terms of Use and Privacy Policy Guest Writer - Anthony Lieu 07 Unreal Admin Support, Restore your Mental Health How a Virtual Assistant can benefit your business 09 Notice Board 10 Why Hiring a Practice Manager will Save you Time Free up your time and manage your success 11 Events Calendar 12 COVER FEATURE: The Power of Delegation Improve your skill and confidence to direct others 13 Private Practice Coaching 14 Passwords & E-Security 15 The Wrap

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PRODUCTIVITY

HABITS

I often get asked about how I stay so organised and get so much done. Interestingly, the more I get asked, the more I try and nut it out. A great deal of what I do and the way I do is taken from my life long and everyday habits, I didn’t realise they were productivity habits until I started reading books and blogs. So here is my current best thinking about time, paper, pixel and task management.

There’s a reason that over 25 million copies of Stephen Covey’s “The 7 Habit of Highly Effective People” have been sold globally. It is an amazing book. It is one to purchase and reference. A great deal of his content is now mainstream management speak and will be familiar to you.

Design a supportive environment Your own non shared workspace, preferably in your own office with a door that closes is incredibly important. Natural light is a must for me. A bottle of water and snacks on hand. One pencil case of tools goes with me everywhere. A lockable under drawer filing cabinet is a life saver. De clutter, please declutter. Train yourself to avoid distractions. Train others to respect your need for uninterrupted time. It is OK to close your office door, it’s a game changer.

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Best possible technology Use the best possible technology hardware and software you can manage. Ensure programs are up to date. Fully utilise technology, set up your contacts, email, to do lists and calendar to sync across laptop, touch screen and smart phone. Always work off two screens, always. Use best possible business management and practice management software; really use it. Business is a commitment not a hobby. Turn off all your email, SMS, social media notifications. Tether your laptop to your smart phone, so that you can work anywhere, anytime.

End of day habit I revisit my work pile and sort items into the order they need to be done the next day. As most of this is confidential in nature, I lock the pile away overnight. I file everything away that I can. Task / file / document closer. I list my No Fail tasks for the next day; 5 max, otherwise they won’t all get done. This daily list is in my monthly notebook. I can’t stand Post-It Notes®. By doing this at the end of the day, I capture the work flow and have a next day vibe in place.

Time blocking I set aside realistic blocks of time in my calendar to write a blog, build a presentation, develop a product, make phone calls, review social media, walk around the block, have lunch... The trick then, is to stick to it. It makes a monumental difference if you can.

When I jump on social media I flip my hourglass timer, 30 minutes max. I mostly leave my mobile phone run to voicemail. Late morning and afternoon I pick up and act on messages in one batch. My most productive days are when I start on task and ignore emails until midday.

I love those days.

When I meet for coffee or take a “can I pick your brains call”, I state how much time I have. Who invented the 60 minute default meeting? The 30-minute complimentary coaching call is working wonders for powerful conversations with wonderful Paeds Biz owners.

Inbox Set up files akin to what you would have in your filing cabinet. And start filing. Get all those emails filed, saved into your practice management system and deleted where necessary. Unsubscribe from all those things you

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never read. Set up a Rule for specific emails to go to a file for you to read later. Just like paper, I have a touch it once approach. I have a content preview format; a glance tells me what’s required, I then know whether it’s a do now/later task. It stays unread until I act on it. Time to fess up… on Friday mornings, one of my assistants will file all the emails over to my practice management software system. Best investment ever. Worst case scenario my inbox has about 20 emails that need actioning.

Rocks and stones Tackle the two or three big rock tasks first, get them done and in the jar. The smaller stone tasks will fall in around the big rocks and the fiddly sand tasks will fall in over the top.

What productivity tip will you try?

How can you change your workspace?

Are you fully utilising tech?

GUEST WRITER - ANTHONY LIEU

WHY YOU NEED A WEBSITE TERMS OF USE AND PRIVACY POLICY Browsing a website is likely to involve the collection of personal data. Whether it be filling in a form or through a covert website cookie. Business owners who have websites are required to securely store the data they collect and inform all website visitors about how their information is collected and used.

Website visitors should have easy access to the Terms and Conditions when accessing the website. A website Privacy Policy and website Terms of Use are two key legal documents required for every website where information is collected.

What is a Website Privacy Policy?

A website Privacy Policy sets out the terms of how information is collected and used by the website owner, whether it be an individual or business. A Privacy Policy should be drafted to comply with the Australian Privacy Principles (APPs) where applicable.

To be compliant with the APPs, a Privacy Policy must specify: 1. The control measures a website will use to manage data securely; 2. The purpose of holding the information; 3. Whether information will be disclosed to third parties i.e. payment portals, advertising tools; and 4. The process for reporting a breach of privacy.

If relevant, the policy may also have a section dedicated to sensitive information. Sensitive information is generally personal, health related or biometric in nature. Due to its sensitivity, it can usually not be disclosed for anything beyond its primary purpose as stated in the Privacy Policy.

What is a Website Terms of Use? A website Terms of Use document sets out what a visitor is allowed to do and what they are prohibited

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from doing when they visit a website. This legal document usually covers clauses such as liability, intellectual property protection and how visitors can interact with the website. Website Terms of Use should also include clauses that set out how information is used. For example, if a website collects email addresses for newsletters, the website Terms of Use should set out a clear clause on how website visitors can opt-out of submitting their email to the database. *** Whether you are running an e-Commerce website or a blog for your clients, you should always have a Website Privacy Policy and Terms of Use to protect your business. These two legal documents should be drafted specifically for your website to ensure you are fully protected. If you have any questions about online legal documents, get in touch with LegalVision.

Author Bio Anthony Lieu is a lawyer and Strategist at LegalVision. He has a keen interest in start-up law, IT law and scaling fast-growing businesses. He has a strong understanding in how start-ups operate at all stages and how to navigate the myriad of legal issues surrounding online businesses. He has worked in the public and private legal sector, specialising in disputes and litigation, corporate advisory and tax controversy.

UNREAL ADMIN SUPPORT -

RESTORE YOUR MENTAL HEALTH

How could a Virtual Assistant improve your productivity and improve your business?

I am a huge fan of Virtual Assistants. At any one time I usually have 3 VA’s working for me all from interstate and overseas. We communicate at least weekly via phone and daily via Trello (task management software) and email.

A Virtual Assistant can do many things How would you like the following tasks done for you?

Answering your phone, replying to your email, taking new referrals, sending paperwork and booking them in, managing social media (you may need a Marketing VA for this), organising meetings, sourcing information, perhaps writing content and reports, paying bills, invoicing and receipting your clients, submitting expenses to Xero, bank reconciliation and providing dashboard reports.

Imagine having all your emails filed into your practice management software! The list goes on. Bliss.

Virtual Assistants are usually contractors They may work for themselves, belong to specialist VA agencies or be part of Upwork. Upwork is a global platform that registers and organises tens and thousands of freelancers. I use Upwork to source, time manage, document share and pay my VA’s, editors, graphic artists, transcribers. Just as the name suggests, they’re virtual, they don’t come to your house, they don’t come to your office, they often work from their own homes. You do need to be a little tech savvy however.

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Due to the model of engagement, it’s very cost effective.

I pay a flat hourly rate, no contracts, PAYG, Superannuation, leave entitlements, any of those things. Everything is included in the hourly rate.

Caution, when glancing at Upwork the rates are in US dollars, currency adjustments and international billing fees need to be accounted for. I got caught out initially.

It helps to be super organised To make a Virtual Assistant relationship work, you need to be clear with what you want them to do and how you want them to do it. Policies, procedures, check lists, flow charts, yes, you will need them all. In the early stage you will be in instruction mode, so write everything down. Better still, get it all into Process St software for future reference. The use of software called Trello helps keeps tasks in flow, think of it as a virtual To Do list. Check it out. Your VA needs to be able operate without you.

In summary a VA is a flexible pair of admin and management hands. By nature they tend to be list driven, task focused time bound and super organised.

Give it a Google, explore Upwork, Trello, Process St and plan the VA action.

What could a VA help you with?

How could you find one?

What is your time frame on this?

This e-mag is hosted by a platform called Issuu. I only discovered that this was a thing last year and have since enjoyed a variety of reads.

The writing, editing, page design and magazine layout are all done in separate programs outside Issuu. When it is all finalised it gets dropped into Issuu, we then share the link with you via Mailchimp.

I would love you to follow me on Issuu. Here’s how you do it.

Clicking ‘Follow Publisher’ below the publication you are reading OR

By clicking the green “Follow” button on our profile page. Once that is done, you’ll see all new uploads and stack additions from Cathy Love in your Feed.

As a parent of a child with special needs there is always a lot going on. Parents may feel overwhelmed by child development experts, therapy, appointments and complex systems. This leaves parents tired, overwhelmed and feeling guilty that they should be able to do it all for their child.

Becoming Chief is a book written for parents and service providers. It is written to help parents find their way, gather their support tribe, set goals and manage their child’s team and program. All the tough topics are covered, wonderful real life stories told and mountains of parent wisdom shared. It is easy to read, practical and energising.

Becoming Chief is written by Cathy Love, Occupational Therapist, Coach, Speaker and Author.

She writes to her passion of helping parents feel strong, informed and organised so that they can powerfully advocate for their child. Cathy is available to speak or Skype at your next event.

Her book has been reviewed by Source Kids Magazine, Amaze, USA’s Autism Parenting Magazine and other publications.

Buy your copy today click here For your e-book purchase click here FREE POSTAGE AUSTRALIA WIDE

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NOTICE

BOARD The 7 Habits of Highly Effective People Steven R. Covey “Begin with the end in mind.”

Author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity - principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

Who Moved My Cheese Spencer Johnson “What you are afraid of is never as bad as what you imagine. The fear you let build up in your mind is worse than the situation that actually exists.”

With Who Moved My Cheese? Dr. Spencer Johnson realiszes the need for finding the language and tools to deal with change–an issue that makes all of us nervous and uncomfortable. Most people are fearful of change because they don’t believe they have any control over how or when it happens to them. Since change happens either to the individual or by the individual, Spencer Johnson shows us that what matters most is the attitude we have about change.

Crush It Gary Vaynerchuk “It’s never a bad time to start a business unless you’re starting a mediocre business.”

Do you have a hobby you wish you could do all day? An obsession that keeps you up at night?

Now is the perfect time to take those passions and make a living doing what you love. In CRUSH IT! Why NOW Is The Time To Cash In On Your Passion, Gary Vaynerchuk shows you how to use the power of the Internet to turn your real interests into real businesses.

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WHY HIRING A PRACTICE MANAGER

WILL SAVE YOU TIME

I often get asked when the best time to engage a Practice Manager is?... and my answer is quite simple.

If you’re working at night after the kids are in bed; if you’re leaving the office after 6 o’clock at night; if you’re working weekends; if you’re doing way too much adminis-trivia. They are the wildly flapping big red flags that you should be engaging someone to manage all of that admin for you.

Remember it’s about freeing you up to serve your higher value of delivering clinical excellence, coaching your clinical team, running an amazing business, partner with others and delivering brilliant outcomes to children and families. You went to University to be a great clinician, you open the doors of your business each morning to help children and families, grab your time back so that you can manage your business and lead your team.

Here are the success factors for bringing a Practice Manager on board.

Practice manager Position Description For my clients who are flying solo or have small part time teams I suggest that they start a wish list of all the tasks they would like somebody else to do. Then, they need to add all the tasks that they know they shouldn’t be doing, even if they like doing them. This wish list is the start of a future practice managers position description. So may private practitioners forget to write up a detailed position description for their practice managers. This leads to instant anxiety and role and task confusion. At this stage it will be helpful to beg and borrow a general admin position description and blend your wish list with a more formal and traditional PD.

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Recruit It’s vital you get clear on the award that you will need to pay your admin team. Rarely will they wish to contract services to you (but I am hearing that this is a growing option), so employment is the way to go. Explore permanent part time, casual models. Know your numbers in regards to salary, annual leave loading, leave entitlements and work with your accountant to budget these costs.

All the usual recruitment avenues should work, Social Media, Seek, Indeed and word of mouth spring to mind.

As with any interviewing, be over prepared. Have a list of open ended questions directly related to the key tasks you have identified and written up on the position description.

Policy and Procedure Manual The biggest one is making sure you completely understand all the procedures and processes that you want to delegate. And that means they need to be launched out of your head and written down. There’s a good chance your Practice Manager won’t be able to read your mind, initially anyway. So, hit the keyboard and start getting all of those steps documented.

Identify and document critical procedures Taking a new referral on the phone is easy, when you know how. Step it out in a checklist, list the industry words and their meaning, list the other health professionals and their typical roles, provide a script if need be, insist on the use of referral forms, so that everything is covered. Don’t forget to add the ‘how did you hear about us’ box. Make

EVENTS

CALENDAR it easy for them to book a new referral straight into the calendar on the first call. Figure out the next steps of setting up hard and electronic files, allocating to therapists, sending out welcome documents and so on.

Bring the practice manager straight into the clinical team It’s really, really important that they know exactly what your business does, how you do it, what the therapists do and the outcomes you get. If you can afford to, send them out on the road with a therapists or invite them to sit in on sessions. It makes their communication with clients, referrers and stakeholders so much more powerful if they grasp what the business delivers. It also serves as a great team building exercise.

Plan for and manage change A practice manager will mean a change in roles and routine for you, the business owner and your therapy team. Map this out as best you can, actively discuss it with your team, work out how it will work together. Brief your customers, they will have to build trust with the new person on the end of the phone and email.

Prepare to delegate and supervise A great deal of teaching and checking will be required in the early days. Loads of supervision, particularly with data input to client and accounting software will be necessary to ensure work is clean and correct. Meet little and often; adjust checklists and procedures, eavesdrop on phone calls, spot check files and documents. Better to check and correct than have a bigger tangle to unravel.

What could a practice manager do for you?

TEAM TALK TELECONFERENCE Cathy Love (OT), Megan Ingram (SLP) and special expert guests will present and discuss topics central to contemporary multi-disciplinary service delivery to children with special needs. The series is perfect for occupational therapists, speech pathologists, special educators and psychologists.

8 November 2016 Educational Assessments (WPPSI, WISC + others) and Relevance for OT and SLP BOOK NOW 6 December 2016 Evaluation and Management of Attention. OT and SLP Perspectives BOOK NOW Team Talk has been one of the most valuable additions to my CPD in terms of shifting knowledge into practice that I have done in a long time. Thank you.

How will you on board them?

- Occupational Therapist, NSW

What tasks will you delegate?

I wanted to let you know that this has been a valuable resource for myself and my team as we use the Team Talk topic to frame our team discussions and it has been a terrific prompt to re-frame our practice across a number of issues.

- Occupational Therapist, Sydney NSW

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THE POWER OF

DELEGATION

Private Practice owners often feel that they need to have complete control over all aspects of their business.

Nobody can do it as well or as quickly as they can. Yet you are working long hours, micromanaging others, never implementing all those exciting new ideas and witnessing personal or business growth. Treading water.

Trying to do it all yourself.

What is delegation?

Delegation is the assignment of any responsibility to another person to carry out specific activities. It is one of the core concepts of management leadership. It is a process of empowerment with benefits to you, the business owner and the team member you have delegated to.

Delegation and Abdication are different.

Abdication is the full, formal and disowning of responsibility to the task. I have stories to tell of private practitioners who have abdicated responsibility to aspects of financial management resulting in staff not being paid, superannuation not being paid, funds going missing, websites being paid for and not being built. And more.

The art of delegation takes time It isn’t a matter of giving a team member a task and then micro-managing them as they do it. For it to work well the task should be a contained project, with a time frame and deliverables. The benefits of good delegation are many.

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Improve your skill and confidence to direct others Manage the “must do it all gene’ and learn to release small tasks to others. Start with small tasks, build skill in your team, trust in yourself and this will lead to larger or more complex tasks. Read. Practice.

Lateral skill development team wide Paeds Biz owners so often over focus on upskilling clinical skills, writing, developing products, curating social media control, phoning potential referrers, designing landing pages and flyers. All valuable skills, however delegation also provides the opportunity for creativity and up-pitching of ideas from the crew. Be available to new ideas that you may have never thought of.

Free up your time to grow the business I have never met a Paeds Biz owner with spare time on their hands. Your best thinking is needed to meet with new partners and referrers, reviewing your website, design and implement your three-month marketing plan, check in on progress towards your business plan, develop new services, write awesome content. Business development activities need your attention.

Build team vibe There’s a good chance you will be able to delegate tasks for pairs or small groups to work on. It may be clinicians working together or with admin or even a stakeholder. As long as adequate time is allocated and the deliverables are clear, many team members are keen to diversify their skill set.

Delegation done well is a win-win situation for private practice owners Your management mojo is boosted and you have time for business development activities. Your team gains new skills and positive teaming opportunities.

Delegation ideas I can share from my own and my clients experience: - Meeting with schools, GP’s, allied health professionals to promote services on your behalf - Processing all expenses to software for accountant to develop management accounts - Designing new group programs, flyers, landing pages, booking system and promotions - Writing, reviewing, delivering to team policy and procedures - Inducting new staff, based on tight processes and checklists - All aspects of admin including email management - Creating and curating social media content - Website updating - Market research, review of competitors

List 3 tasks you can delegate this month How will you manage this?

What are the benefits?

PRIVATE PRACTICE COACHING How could a private practice coach help you?

Need a hand with policies and procedures?

Where is your business plan up to?

Cathy Love is a specialist business coach who helps paediatric private practitioners run powerful and profitable businesses.

As a private practice pioneer in the 1990’s, Cathy started, sustained and sold a successful Melbourne business.

She understands the lurking fear of failure, the stress of being an under-skilled manager and never having enough time to do anything well. She gets the loneliness, the worry and the frustration of being chronically over worked and under recognised.

Through her coaching programs, her clients gain skills and confidence to develop business plans, policies and procedure manuals, manage and lead people, develop innovate products, understand profit, market their services and install strong processes. They get their management mojo kicked into gear.

Do you want to be left feeling energised and significantly more confident in your ability to assertively manage your business?

BOOK A FREE 30 MINUTE CHAT TODAY PAEDS BIZ 13

PASSWORDS AND

E-SECURITY Off the top of your head, how many applications, products and services do you need a password for? I have an entire indexed exercise book full of them. Don’t tell anybody.

I started to ask how other people managed all their passwords A range of confessions tumbled out. Post it notes on the desk, scribbled in the back of the diary, stored in the mobile phone and “always use the same one” were the top rating options. So what would the cyber security advisors suggest?

Have a different password for every application Avoid using the same password for email, banking, shopping sites etc. This can make identity theft and credit card fraud so much easier. The experts suggest a distinctly different password for every application.

Change them often Go wild and include upper / lower case letters, numbers, symbols. Longer passwords are more secure. Proved tricky to find consensus on this, at least annually.

Store them securely It is OK to write them down but best to store them away from the computer. There are several apps that store your passwords. Take a google on Dashlane, 1password, LastPass and there are more.

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These programs set you up with one master password that guards all your passwords, they generate new passwords for you and talk to all your applications, as required. Spooky, but very useful.

Consider who you share passwords with Make sure nobody observes you putting in your passwords. We all know that many toddlers can recall the password for their parent’s smart phone. Trusted VA’s may need access to your passwords and credit card details, it may be worth reviewing credit card limits.

Set strong passwords Avoid using consecutive key strokes, family names, birth dates, places, favourite foods or colours. The most popular passwords include 12345 and qwerty, so it’s good to get a bit more creative. There are online password checkers to test a passwords strength.

Always log off Never leave applications open, always close them down and log out Geek Out If you want to know more about future security then google Multi Factor Authentication. You have already seen it with online banking.

FYI May 5 is World Password Day

YOU’RE INVITED TO...

PAEDS BIZ CONNECT Join us for networking and niche paed’s private practice management tips.

Cathy Love will present the Five Success Factors for Paeds Biz Success: Planning People Products Processes Promotion Loads of practical paeds specific business ideas and lots of time to ask questions and mingle.

Here’s why you should join us: • Well deserved end of year work get together • Catch up with colleagues • Network with new private practitioners • Pick up tips for better managing my business Leave feeling well connected and energised for running your business.

We look forward to meeting you and helping you run a powerful and profitable private practice.

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The early evening party will be coming to: Adelaide

Monday 21st November 5.30 -8.00pm

Geelong

Wednesday 23rd November 5.30 -8.00pm

Sydney

Monday 28th November 5.30 -8.00pm

Brisbane

Wednesday 30th November 5.30 -8.00pm

Melbourne

Monday 5th December 5.30 -8.00pm

Next month’s edition will include: Self care in the silly season Book keeping 101 Stand up meetings Enjoy the school holidays, in ways that are applicable to you, your family and business. From here on, it tends to get busy in the run down to the end of the year.

Last minute referrals, potential staff changes, schedule changes and cancellations.

For this very reason our next edition will focus on selfcare, team care and business care as the end of year picks up pace. Business owners take on new clients, fit in one more assessment and add a ‘short’ Sunday afternoon. So the list of extra hours grows. We will take a look at how to look after yourself and each other during the silly season.

Thank you as always to my tireless production team, Emma, Jodie, Cat. “Energy and persistence conquer all things” - Benjamin Franklin.

I hope to meet some of you at our series of end of year Paeds Biz Connect events. It’s time we all got together for a work chat, Q&A, tips from myself or a fabulous guest speaker and of course a gentle glass of bubbly.

An invite will be coming your way. The early evening party will be coming to Geelong, Melbourne, Sydney, Adelaide and Brisbane.

Introducing Coaching to your team

As many of you know I am the founding director of Nacre Consulting.

A cool business with an unusual name. Nacre is the natural process of a little seed, held in an oyster shell whist it grows, layer by layer, into a brilliant unique pearl. This process takes time, special conditions and forces of nature. And so it is true for ourselves and for the children and families we serve.

More about my clinical supervision, parent coaching, teaching and private practicing coaching services on my (soon to be facelifted) website: www.nacre.com.au

Have a fabulous October, make it a good one. I am packing my bags for two weeks in Cambodia. I am participating, presenting and coaching at a Women’s business conference in Phnom Penh. Looking forward to powerful conversations and the completion of ICF group coaching training with a fabulous Master coach.

Can’t wait!

See you between the pixels for November.

FOLLOW NACRE CONSULTING ON SOCIAL MEDIA

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If you are curious about my specialist private practice coaching services you are most welcome to get in touch, find out more and experience a 30 minute complimentary session: cathy@nacre.com.au