This unit of competency is about being able to carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. The Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.
This unit will help you with the skills you need to demonstrate competency for the unit BSBCUS401B Coordinate the Implementation of Customer Service Strategies. This is one (1) of the units that make up the Certificates in Business.
