This unit standard, BSBWRK510A Manage Employee Relations, describes the performance outcomes, skills, and knowledge required to manage employee and industrial relations matters in an organisation. It involves using a range of specialised technical and managerial techniques to plan, carry out, and evaluate own work and/or the work of a team.
This manual is broken up into three Elements. They are:
1. Develop Employee and Industrial Relations Policies and Plans
2. Implement Employee Relations Policies and Plans
3. Manage Negotiations to Resolve Conflict.
