PROFESSIONAL DEVELOPMENT
The Smiling Face on the other end of the Phone! Meet CBA’s Connie Shepard Being able to connect with people is a true gift and CBA’s Connie Shepard has that gift. With an infectious laugh and a smile that lights up the room, Connie, who is Assistant Vice President, Professional Development and Member Engagement at CBA, sets aside time each day to connect with bankers.
“When I call a bank, my first goal is to see how the bank is doing through the pandemic and to let them know that CBA is here to serve. I have been amazed how everyone has pulled together and made it all work for their bank during this pandemic,” Connie explained. “ The best part of my job is getting to know our bankers. Even though everyone is pressed for time everyone I have talked to is gracious and grants me some of that time. I have learned so much.” Connie enjoys feedback and suggestions from bankers, many which have resulted in new program offerings. “I have learned about training needs that we can help the bank by bringing it in house. We want our bankers to know and think CBA First- it is their association and we are here to serve our bankers and banks. I love where I work and our CBA Team!” Connie has been at CBA for five years in November. She has twin daughters and a son-in-law who make her very proud. She’s a dog lover who has two Great Danes. “Connie exemplifies the member-first attitude needed to success in the community bank association industry. She is driven to serve CBA’s member banks and will not stop until she provides a member with the requested information or resource they need,” stated John McNair, President & CEO of CBA. “I am grateful to have Connie as part of the CBA team!” If you have a training need or a question about a CBA Professional Development program, please give Connie a call at 770-541-4490.
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