CAR BIZ TODAY
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FEBRUARY 2016
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VOLUME 3, ISSUE 2
HOW MUCH IS DOWNTIME COSTING YOU? ERIK NACHBAHR … see PAGE 20
USE DATA FOR A TARGETED STRATEGY AMY FARLEY … see PAGE 18
PRE-SCREEN FOR CREDIT WORTHINESS JOHN GIAMALVO … see PAGE 12
JUDGING YOUR SALES TEAM EFFECTIVENESS JOHN FAIRCHILD
PRSRT STD US POSTAGE PAID Permit No. 1459 Pewaukee, WI
… see PAGE 36
Jimmy Berg President/Owner, Sunrise Toyota
HOW A REDESIGN HELPED SALES AND EMPLOYEE SATISFACTION Upgrades in Service Department Key ... see PAGE 24
THE YEAR OF THE CALL Sales are on the line, are you answering?
CBT NEWS 5 Concourse Parkway Suite 100 Atlanta, GA 30328
... see PAGE 47
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