Car Biz Today | February 2016

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CAR BIZ TODAY

Check out our daily newscast on cbtnews.com

The Official News Source Of The Retail Automotive Industry

FEBRUARY 2016

Entire contents ©2016 Car Biz Today. All Rights Reserved.

VOLUME 3, ISSUE 2

HOW MUCH IS DOWNTIME COSTING YOU? ERIK NACHBAHR … see PAGE 20

USE DATA FOR A TARGETED STRATEGY AMY FARLEY … see PAGE 18

PRE-SCREEN FOR CREDIT WORTHINESS JOHN GIAMALVO … see PAGE 12

JUDGING YOUR SALES TEAM EFFECTIVENESS JOHN FAIRCHILD

PRSRT STD US POSTAGE PAID Permit No. 1459 Pewaukee, WI

… see PAGE 36

Jimmy Berg President/Owner, Sunrise Toyota

HOW A REDESIGN HELPED SALES AND EMPLOYEE SATISFACTION Upgrades in Service Department Key ... see PAGE 24

THE YEAR OF THE CALL Sales are on the line, are you answering?

CBT NEWS 5 Concourse Parkway Suite 100 Atlanta, GA 30328

... see PAGE 47

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