Central Coast Business Review November 2014

CENTR AL COAS T

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Vol 25 Nov 2014 Published monthly (except January)

business review

SUE MANN’S LABOUR OF LOVE Another plan for the Central Coast Feds continue rollout of NBN across Coast Patrick Wilde appointed Chair Innov8central

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CON T EN TS

Read ersh ip

20,00 0 Cover story 4

Sue Mann’s labour of love

Business news 7

Japanese buy into CCTS

8 Another plan for the Central Coast 9 Feds continue NBN rollout across the

Coast 9

Gigabit City for Gosford

+

15 Rotary launches new business

networking group 15 E-Bisprint makes BRW’s Most

Innovative list 17 State Government puts Gosford

School on the block 17 ATO looking for new office space in

Gosford 21 Could the manufacture of your cheap

widgets lead to costly outcomes?

10 90 years in real estate

21 Wellnes in the workplace

11 Patrick Wilde appointed Chair of

22 Unco-operative injured workers can

be managed

Innov8central 12 NSW Treasurer calls in on Allpoint

lodgement of tax returns

Security 12 ClubsNSW continue support for

Academy of Sport 13 Turning data into knowledge –

Implications for the Central Coast and its businesses 14 New appointments at Aubrey Brown

Partners 14 Gosford Race Club rebrands appoints

Hospitality and Events Manager 14 ANZ announces new Business

Banking Managers

Contact

Front cover: Sue Mann photograph by Jeff McGarn

22 ATO continues to drive change for

Regular features 6

Edgar Adams’ Editorial What is a job?

14 Business Briefs 16 Property News 18 Commercial and Industrial Property

for sale ‘ lease 21 Business Tips 25 Events Calendar 26 Funny Business

Central Coast Business Review Central Coast Business Review is a Registered Trade Mark of Adams Business Publications Pty Ltd P.O. Box 3259, Erina, NSW 2250 Phone: (02) 4367 0733 Fax: (02) 4367 0744 Email: info@ccbusinessreview.com.au Typesetting by Graphic by Design ph (02) 4365 6777 Print & Distribution by Bromley Direct ph 0412 439 773 © Adams Business Publications 1994. All rights reserved.

Reproductions in any part prohibited. While every effort has been made to ensure all information in this magazine is accurate, no responsibility will be accepted by the publisher, Adams Business Publications. The producer accepts no responsibility for illustrations or photographs supplied by organisations or individuals and/or typographical errors.

Phone 02 4367 0733 Fax 02 4367 0744 Email info@ccbusinessreview.com.au Web www.ccbusinessreview.com.au

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

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COV ER S TORY

Sue Mann’s labour of love THIS IS THE story of how a vision sown from the seed of discontent was brought to fruition by one woman’s unwavering commitment to the delivery of quality patient care on the Central Coast Established in 1984, Sue Mann Nursing & Community Care celebrates 30 years this month. From a one-woman operation working from a car and a built-in cupboard desk to a family run business with a growing team of 150 and expansions underway into Newcastle/Lake Macquarie, Sue Mann Nursing & Community Care is now the largest community care provider in the region in a sector heavily dominated by the charitable groups. Not bad for a woman who spent her early childhood in remote country NSW, had no formal schooling between the ages of nine and thirteen and left school with the first graduating class of Erina High School at the end of Year 10!

A self confessed “non-conformist”, founder and CEO of the business, Sue Mann went on to challenge the regimented hospital system as a nurse in the 70’s and singlehandedly set the bar for home-based nursing care on the Central Coast.

With her innately caring nature and inspired by the unconditional love of her mother Olive, a nurse with the Red Cross during WW2, Sue’s choice to pursue nursing as a career came as no surprise to anyone. Graduating as a Registered Nurse at Gosford District Hospital in 1971, Sue’s vision for quality patient care was shaped during her early days on the ward. She recalls being reprimanded for sitting with

By Phaedra Pym

an anxious patient to talk through the effects of an impending operation rather than tidying the ward. In Sue’s mind, it was clear that the only way she could care for patients with the compassion they deserved was to start her own private nursing service. And so in 1984, equipped with a car, a phone and an address book, Sue Mann Nursing & Community Care was born.

“I’ve never been a conformist,” said Sue. I see something that I think could work and then I go out and achieve it.” A true labour of love, Sue juggled raising two young children, managing a household while her husband did shift work and trying to get a new business off the ground. “I never could have anticipated it would turn out like it is today,” said Sue. Disillusioned with the lack of time given to elderly patients back in her nursing days, Sue was determined to allow elderly people to stay in their homes and enjoy a quality life as long as possible. Sue and her management team have made the strategic decision to focus on being the industry leader in her local community. “I feel it’s horses for courses,” said Sue. “Aged care is what we’ve always done and we do it very well. What’s more it’s my passion.”

Today the business is a true family affair. Sue’s son Andrew is Managing Director, daughter Brooke is Marketing and Communications Manager and husband Brian, while retired, still dedicates a lot of time to the business he once referred to as “Sue’s hobby”. In fact the family culture is evident throughout the business with

a number of second-generation staff and clients among the mix.

Sue is proud of the “immense value” her children Andrew and Brooke have brought to the business. Andrew has played a pivotal role in strengthening and expanding his mother’s vision of accessible and professional community based care since coming on board in 2003. And Brooke’s diverse industry experience has added enormous value from an internal communications and external marketing perspective. As Managing Director, Andrew drives the strategic platform of the business and has introduced sophisticated systems and processes across the organisation. He is also responsible for writing all tenders for access to government funding and is regularly asked to present at leading national aged care conferences. On working with her children, Sue said it works extremely well. “We think alike, complement one another and respect each other enormously for our different skill sets.”

There is no such thing as a ‘one size fits all’ care plan at Sue Mann Nursing & Community Care. Through their unique ‘myhomecare’ model, each client is individually assessed and a tailored nursing and community care plan is established in close consultation with the client, his or her family/carer and associated health care professionals. A client-centred care plan may encompass a combination of clinical care, domestic assistance, escorted outings, social support and respite for carers.

The organisation is currently transitioning

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“The advice that Max Perry have given to Red Bus and myself over the past 30 years in assisting the company with his commercial experience regarding taxation, corporate governance, business knowledge, clear thinking and ability to deliver in a manner understood by the business operators, including succession planning for our family business, has been invaluable.”

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Level 5, Kensman Building, 131 Donnison Street, Gosford • Phone: 4324 7211 CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

COV ER S TORY

towards Consumer Directed Care led by the government’s recently introduced Aged Care Reform agenda.

Based on the latest national statistics for aged care, Australia has a rapidly increasingly aged demographic and the Central Coast is one of the highest regions in NSW per capita for older Australians to live. By the year 2026, 1 in 4 people on the Central Coast will be aged 65 years and over. And when you factor into the equation a rapidly declining workforce and mass retirement in the aged care sector (where the average age of workers is 48-50) it’s clear aged care needs to be a high priority on everyone’s agenda. Both Sue and Andrew have welcomed changes brought about by the Aged Care Reform as they give Australians more options while ensuring a more sustainable system for the future.

Changes include a doubling of the number of Home Care Packages in Australia in the next 5 years to around 100,000 packages. Supporting more elderly people to stay in their own homes makes common sense as it eases the burden on our already stretched hospitals and aged care facilities.

As for the secret to her success in business, Sue says it comes down to relationships, an emphasis on workplace culture and mandatory ongoing training. From the early days, Sue worked closely with local doctors, pharmacists and surgeons and was very grateful for their support in setting up a community nursing service - something that was new and innovative. Within the business, she created a culture in which col-

(l to r) Andrew Mann, Sue Mann and Brooke Cummins laboration, transparency, communication, education and work life balance are paramount. From day one, each staff member undergoes a rigorous orientation and training regime. Sue knows every staff member by name and makes an effort to engage personally with everyone on her team as often as possible. She is also an advocate for supporting older workers. The average age on the team is 51 and some don’t retire until they are well into their 70’s. It’s clear Sue’s strategy has paid off with very low staff turnover, a growing interest by younger people to join the team and staff members that speak very highly of her. “Sue has instilled in us that it is a privilege to be in someone’s home. The staff pick up on her

passion and commitment and Andrew has the same passion as Sue – you can’t teach that,” observed one staff member. Another remarked, “There is such an intrinsic reward to be gained from changing how someone is feeling on any given day. To be paid for that is a bonus.”

There is no one more important in Sue’s eyes than the clients themselves and 30 years on it remains at the heart of everything Sue Mann Nursing & Community Care does. Supported by the strength of an intergenerational family team and about to open a new office in Toronto, Sue Mann Nursing & Community Care has all the ingredients for a long-term sustainable future.

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EDITORIAL

Edgar Adams discusses local issues

What is a job?

Meanwhile, the State Planning Minister has issued a Discussion Paper is a prelude to the development of a Central Coast Regional Growth and Infrastructure Plan for the next 17 years (see Page 8).

It’s a good idea because the one done in 2008 was really a political stunt!

This Discussion Paper talks of a minimal increase in population but it does talk about “a demand for 30,750 new jobs and more than this if we want to increase the level of local employment”.

At the same time the Map that is included shows that the Central Coast has a very small amount of industrial land presently available, while all new industrial land is at Warnervale.

Talking about 30,750 jobs or more is easy, making them happen is another matter.

The Department must allow for new industrial land at Somersby.

At the same time the Minister for the Environment, along with his counterpart in Canberra need to look seriously at the environmental issues that have constrained the full potential of Somersby Industrial Estate being reached.

Either this land is industrial land or it is national park. Trying to make it both is ridiculous.

If we want more real jobs we will need more appropriately zoned land across the Coast, not just at Warnervale.

While on the subject of jobs, to get a job you do need an education.

There are far too many young people who have dropped out because their parents don’t care.

We have to change that culture.

No effort is being put into driving home the message that education above all else is the key to our future.

Perhaps we are putting too much effort into looking after the interests of the over 64 age group.

Our future is in our youngsters.

As part of a 20 year Growth Plan we also need to have an Education Plan to match.

It is possible.

Edgar Adams Editor

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

Here on our door step our economy is being held back because of environment legislation introduced by the Howard Government as a sop to get the GST through.

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THERE ARE ALL sorts of definitions for jobs but in the end the only real job is one that is generated by real businesses – builders, manufacturers, farming, tourism, IC&T (although some of that is a service) and mining.

Jobs where the government pays or ultimately pays the wages are there at the whim of politicians. They come and go Health and education is an exception to the rule.

So I always find it amusing when politicians say they will “create jobs”. They have no idea.

If they were fair dinkum about this they would set in place conditions that would encourage real businesses to want to grow, let along start in the first place.

Most business owners spend half their life worrying about the multitude of regulations and requirements they need to meet just to stay in business from week to week.

The Abbott Government says that they are cutting red tape so as to boost productivity.

All I can say they have a long long way to go.

Then of course, there are the States. Under the previous government NSW became a basket case. Workers Compensation and OH&S forced many successful businesses to close as costs escalated out of control. And then there were the environmental laws which were successfully used to stop development.

Talking about environmental laws, if Mr Abbott wants to help business he really needs to get on top of many of the senseless regulations that are stopping businesses from doing the things they need to do.

Hear Edgar Adams’ business comment 8.10am each Monday.

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GENERAL NEWS

Japanese buy into CCTS CCTS TELECOMMUNICATIONS CONSTRUCTION Pty Ltd, a Central Coast company based in Lisarow, was recently acquired by internationally recognised Japanese company MIRAIT Technologies Corporation (MTC), with MTC taking a majority shareholding in the local company.

The acquisition is part of MTC’s expansion into the Australian telecommunications industry, and will provide significant technical and financial opportunities to CCTS Telecommunications Construction and Tuggerah based Relative MIRAIT Services (RMS), formerly known as Relative Services.

Relative Services was founded by Steven Donnelly establishing itself as an industry specialist in telecommunications construction over the last nine years.

Mr Donnelly’s dedication and vision for his company’s future in the telecommunications Industry led him to begin discussions with MTC in early 2010 having the NBN project in mind. After establishing a trusted relationship, MTC and Relative Services entered an agreement in which MTC became a majority shareholder of Relative Services in mid 2011.

This relationship allowed MTC to gain a foothold in the Australian telecommunications market. Now, with CCTS Construction, a tier one company will evolve and is a major achievement both personally and professionally for Mr Donnelly.

On 1st July, 2014 Relative MIRAIT Services and CCTS Telecommunications Construction Pty Ltd integrated and changed the company name to reflect

(L to r) MIRAIT Technologies Australia Directors, Ian Richter, Masatoshi Okuda, Ian Laing, Steven Donnelly and Kerry White becoming a new Tier 1 telecommunications service provider. This will be enabled by the consolidation and expansion created by the merger and support of MTC. Commenting on the change, CEO Kerry White said, “The new shape of the Company will see us carefully expand our presence in the four states where we already operate.”

He said, “with strong financial and technical support from MTC our combined capabilities will ensure significant opportunities for wider delivery of telecommunications infrastructure design and construction services in the Australian market.”

Steven Donnelly COO commented that “I am truly excited about our newly formed entity Ian Laing, Ian Richter, Kerry and I have

MIRAIT Technologies Corporation’s vision to expand its presence in Australia. The new entity will be known as MIRAIT Technologies Australia and all logos and visibility of CCTS Telecommunications Construction and RMS national sites will change to reflect the new entity.

The directors of CCTS Telecommunications Construction, Ian Laing, Ian Richter and Kerry White and RMS Director Steven Donnelly will continue to be shareholders of MIRAIT Technologies Australia and be directly involved in the operational running of the business.

Both CCTS Telecommunications Construction and RMS are significant players in the Australian telecommunications market and have a joint strategic vision of

CONTINUED ON PAGE 24

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t

GENERAL NEWS

Another plan for Central Coast THE MINISTER FOR Planning, Pru Goward and the Minister for the Central Coast Rob Stokes, were both on the Coast last month to launch a discussion paper Your Future Central Coast aimed at starting a conversation about the region’s future with particular emphasis on creating more jobs within the region.

The responses to this discussion paper will lead to a new Central Coast Regional Growth and Infrastructure Plan through to the year 2031.

It will be a timely document but will only be of value if it is realistic and visionary.

This will be the third Plan in 40 years – the first being in 1975 and the second in 2008. The latter was more a political document put out by the previous government with no input from the community.

The discussion paper (a 50-page document) sets out the important issues facing the region over the next 20 odd years which are: • An increase of 64,250 new residents, • A need to increase housing supply to improve choice and affordability, • A projected demand for 36,800 new dwellings, • Demand for 30,750 new jobs, • A demand for new infrastructure beyond current and planned services, • Protect the environment and natural assets.

The increase in population of 64,250 may sound a lot but this equates to 3,212 people annually, or a growth rate of about 1%.

While the Government is planning on

significant population growth in north Wyong and Wyong Council is certainly working towards this, no mention is made of the opportunity for residential growth in Gosford west of the Expressway at Somersby.

While Gosford LGA will certainly achieve population growth through infill development and within the CBD with high rise residential, a significant opportunity exists over the next 20 years for the home construction industry to re-emerge as a major employment generator at both ends of the Central Coast.

The projected number of new dwellings of 36,800 equates to 1,840 per annum.

Obviously this includes houses, villas and apartments.

As has been proved in Western Sydney in the first term of this State Government, residential building is an essential ingredient in economic growth.

On the jobs front the discussion paper sees a demand for 30,750 new jobs.

No mention is made of the need to catch up with the current jobs deficit which impacts on society and the economy at every level.

No new industrial land is planned for the Gosford LGA while all new industrial new is in the Warnervale area.

In the last 10 years the number of jobs on the Central Coast has increased from 101,531 to 115,449 or 14,898.

At the same time the number of residents in employment has risen from 127,259 to 151,673. This imbalance of 34,414 is reflected in the number of commuters Meanwhile politicians and bureaucrats talk about job “creation”.

Jobs that are “created” are artificial and

never last. What we need are jobs that are generated in the construction industries, manufacturing, agriculture, mining and the knowledge industries (health, education and technology). While they may come and go according to market conditions they have the capacity to fire up the economy and support the retail and services sectors with flow on employment This is an area in which the Central Coast has been lacking for almost 20 years brought about mostly by local government policies, although this has now changed as both Gosford and Wyong Councils are taking the initiative where they can.

There appears to be much goodwill surrounding this Regional Growth Plan with the Central Coast Chapter of the UDIA and other leading groups within the community who have the in depth knowledge of the region getting involved.

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BROADBAND NEWS

Feds continue NBN rollout across Coast THE FEDERAL GOVERNMENT has announced plans to extend the rollout of the National Broadband Network across the Coast with fibre to the node connections to 12 suburbs in the northern Wyong area and 25 suburbs in the Gosford area from Woy Woy to Green Point.

The announcements were made by the Federal Members for Dobell Karen McNamara and Federal Member for Robertson Lucy Wicks.

The areas to be connected have been identified as poorly served areas by the Government and therefore given priority in the rollout.

It means that in coming weeks, the community will see workers out in the street,

planning the new network and undertaking civil construction work in getting the fibre to the node network built.

End users are expected to be eligible to connect to high speed services in 2015.

Residents can keep up to date with the progress of the NBN roll out online at: ww.nbnco.com.au/maps Suburbs included in the initial rollout include: Wyong area: Kanwal, Tuggerawong, Wadalba, Wyongah, Hamlyn Terrace, Warnervale, Woongarrah, Charmhaven, Toukley, Canton Beach, Norah Head and Noraville.

Gosford area: Umina Beach, Woy Woy, Pearl Beach,

Patonga, Green Point, Killcare, Killcare Heights, Ettalong Beach, Booker Bay, Daleys Point, St Huberts Island, Blackwall, Phegans Bay, Woy Woy Bay, Horsfield Bay, Kincumber, Yattalunga, Pretty Beach, Wagstaffe, Box Head, Empire Bay, Bensville, Saratoga, Davistown and Koolewong.

Trials of the fibre to the node network have achieved average speeds of 90mbps download and 36mbps upload.

This bandwidth would allow a single premises to stream more than 15 high definition video streams at once; or would enable other high bandwidth applications such as high quality video conferencing, extensive use of cloud applications and gaming.

Gigabit City for Gosford A new alliance group is pitching hard for Gosford CBD to become the first Australian member of a select few cities in the world deemed to be ‘gigabit cities’.

The newly formed group is approaching key businesses and organisations in the Gosford CBD area to come on board.

Gosford council looks set to jump aboard as the first public institution following a formal motion passed unanimously at a council meeting in October.

The group’s plan is to capitalise on the full fibre NBN connections in Gosford CBD, West Gosford and East Gosford that are up and running.

Founder of the group, broadband campaigner Dave Abrahams is very excited by the prospect of Gosford raising the flag as Australia’s first Gigabit city. “I congratulate Gosford councillors for their support of our

Dave Abrahams alliance and in particular Councillor Bob Ward as the proponent” said Mr Abrahams.

“I believe this will prove to be a major boon for the city and will send a strong signal that Gosford is serious about being a hotbed for innovation and future service delivery”.

The first goal of the fledgling group is to

sign up as many organisations as possible to the group as fast as possible and then have each one of them switch on their gigabit network.

The alliance is keen to point out that it will also recruit from areas outside of CONTINUED ON PAGE 24

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• CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

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NEWS

90 years in real estate SUCCESSION PLANNING IS obviously in the blood of the McLachlan Family as they celebrate 90 years in business at Long Jetty with grandson Bruce McLachlan running the real estate office at Long Jetty.

Brothers Clyde and Douglas McLachlan established what would become the most enduring real estate business on the Central Coast in Gordon Road, close to the ferry wharf. The pair had safely returned from the Great War and quickly gained a reputation for their honest dealing with their clients.

At that time Long Jetty and The Entrance were the places where people went for the school holidays and as land was opened up around the shores of Tuggerah Lakes and on the peninsula McLachlans were there to sell it off. They even boasted a unique service – “inspections for buyers by motorised vehicle”.

The depression saw Douglas leave the business and then World War II saw it go through some pretty lean times with Clyde persevering until his sons Ian and Peter took over in the early 1950’s opening a new office on The Entrance Road which remains a landmark at Long Jetty.

Bruce McLachlan (centre) with staff Following the untimely death of Peter McLachlan, brother Ian continued to run the business and with his nephew, Bruce saw the business flourish during the 80’s and 90’s as the surrounding areas of Killarney Vale, Bateau Bay and The Entrance became popular residential areas.

McLachlan Partners is now operated by third generation Bruce McLachlan. While

Ian McLachlan retired from the business five years ago he continues to work in the business on a part time basis.

McLachlans’ 90 year celebration at The Entrance Glass House Function Centre last month was a walk down memory lane with guests arriving to a lineup of vintage Model A Ford cars and greeted by staff dressed in 1920’s theme and a Dixie land jazz band.

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THE CENTRAL COAST’S NEWEST FUNCTION AND EVENTS PRECINCT In 2013, Gosford Race Club celebrated 100 years of horse racing at Gosford Racecourse.

In 2014, as The Entertainment Grounds, the Club commences the next stage of its journey as it diversifies to accommodate events and functions for up to 10,000 people, delivering to the Central Coast a brand new, unique facility.

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I N N O VAT I O N N E W S

Patrick Wilde appointed Chair of Innov8central CHAIR AND CO-FOUNDER of the Central Coast Innovation Strategy, Dr Anton Kriz has announced the appointment of Patrick Wilde at Chair of Innovate8central, the umbrella organization set up to implement the Central Coast Innovation Plan.

Mr Wilde has had a long involvement in the Central Coast having, among other things developed the Henry Kendall Retirement Village and the Kanwal Medical Complex along with many other projects in the region.

He has a great knowledge and care for the region.

Following his appointment he made the following statement: As anyone who has had an involvement with the Central Coast over the last 30 or 40 years knows, it is an area which is blessed with almost unparalleled natural beauty and which can offer one of the best life styles in the country. Notwithstanding this it has been beset by totally unwarranted and unnecessary barriers that have severely limited opportunity and employment.

General unemployment and in particular youth unemployment has destroyed lives. Some of this has been as a result of short sighted and doctrinaire attitudes from local government and some has come from State government concentrating on promoting employment opportunities in other parts of the Greater Sydney area in preference to making any serious effort to alleviate the distress of large numbers of Central Coast residents.

For years there has been a lot of talk, particularly from the official blurb of each of the local Councils about creating employment opportunities. But in truth there has been little more than talk.

Patrick Wilde Fortunately that now does seem to be changing.

From what I see of the initiatives of Innov8Central and the positive results that have been achieved by the group in what has really been a very short time, the organisation has been a great example of leaders emerging from the Central Coast community to take matters into their own hands and to work to make a real difference.

I feel very honoured that I have been invited to take on the role of Chair of such an organisation. I believe that those of us who care about the Central Coast and who have something to contribute should do all that we can to assist the efforts of Innov8Central. This is part of the reason that I have decided to resign my position as Chair of Westmead Medical Research Foundation and as a director of the Westmead Millennium Institute for Medical Research in order to free up some of my time to support Innov8Central.

Momentum has been developed for Innov8Central and its key achievements include: • 60 organisations participating in the Innovation Champions Program • 960 manufacturers attending 24 Central Coast Manufacturing Connect events • 340 manufacturing contact database representing175 manufacturers • 400 musicians attending 12 Innov8Music events • 60 commuters participating in Teleworking week • 13 organisations participating in a smart work hub network • $800,000 of State Government funding received for two smart work hubs • 760 people attending the 4 annual Innovation Summits • 1000 people representing 900 organisations on the Innov8Central Database • 200 people attending the Regional Economic Breakfast in March The NSW Government has taken the step to support five Smart Work Hubs (telework centres) and to provide $1.5M to support those hubs. Two are on the Central Coast. But were it not for the efforts of Innov8Central this support would have been confined to Western Sydney. This was despite the fact that over 40,000 people have to leave the Central Coast to work out of the area each day. Someone had to make the point that common sense should dictate that the Central Coast is one area where the social and economic benefit to the local community, to say nothing of the financial benefit to Government, if telework should be successful, makes it imperative for Government to do everything that it can to promote and support telework on CONTINUED ON PAGE 24

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NEWS

NSW Treasurer calls in on Allpoint Security

(l to r) Allpoint Security owners Stephen Lloyd Jnr and Stephen Lloyd Snr with Member for Gosford Chris Holstein and NSW Treasurer Andrew Constance THE NSW TREASURER was on the Central Coast in late September visiting local businesses to see first-hand how State Government buying policies were assisting local businesses.

One company that he visited was Allpoint Security, the oldest locally owned security business on the Central Coast owned by Stephen Lloyd Snr and Stephen Lloyd Jnr. The Lloyds’ told how Workers Compensation costs in particular had impacted their business under the previous government. “Lower premiums have helped us considerably and improved our competitiveness in a highly competitive industry,” said Lloyd Snr.

CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

“Its probably the best thing the government has done,” he said.

Allpoint Security services the Central Coast and has been doing so for the past 25 years.

Some of their major clients have been with them for most of that time. They include; Mars Food Australia, Booths Motor Group, Deepwater Plaza, Kincumber and West Gosford Shopping Centres, Gosford Council and Gosford, Wyong and Woy Woy Hospitals.

“We are a local business depending on local business”, said Stephen Lloyd Snr, “And for that reason we buy local. We deal with the people who support us and our community.”

ClubsNSW continue support for Sport Academy ClubsNSW have renewed their partnership with the Central Coast Academy of Sport with a significant contribution over the next three years.

The announcement means ClubsNSW will continue to be the Primary Sponsor of the CCAS’s Future Stars and Basketball Programs.

Central Coast Academy of Sport’s Managing Director, Ian Robilliard, said after the announcement how good it was for the CCAS to continue their relationship with ClubsNSW and thanked ClubsNSW for their continued support.

“From an operational perspective it means that the CCAS is able to further invest resources into the Future Stars and Basketball programs; this investment allows athletes in those programs to be provided with quality education and training, helping them to advance in their chosen sport.

This partnership further consolidates the work the CCAS will be undertaking with the hosting of the ClubsNSW Academy Games which is scheduled for April 2015.”

ClubsNSW CEO Anthony Ball said the industry was proud to support Central Coast athletes and the Academy.

“The CCAS does great work in providing opportunities for athletes to develop, and by giving them pathways to future careers in sport,” he said.

NEWS

Turning data into knowledge: Implications for Central Coast and its businesses THIS WAS THE theme of a speech to more than 200 Central Coast businesspeople at the bi-annual Central Coast Economic Breakfast, given by Dr Anton Kriz Senior Lecturer at the University of Newcastle at Mingara Club in mid October.

Dr Kriz said, “Running a region is now a specialisation and a discipline irrespective of whether it is Gosford Inc., Wyong Inc. or CC Inc. Regions are like businesses which means it is all about leadership and making the appropriate calls. We don’t want to be the Biggest Loser if we leave Central Coast Inc to the roll of the dice we all lose and while business certainly loses so does everyone else. “The drivers in the community are: • Government – which should set the rules and enable the community to work, • Business – which is the key to growth and needs to add value through R&D and innovation, • Education and Research – Providers including universities, TAFE, CSIRO and others need to engage.

These drivers will benefit the community both economically and socially.�

Kriz says, “The first big question is, what does the economic data tell us about how we compare with other regions?

Through the economic profiling of regions by population experts, EconomicID, Key Performance Indicators (KPIs) now allow the Central Coast region to be compared with other regions in respect to; Gross Regional Product (GRP), local jobs, worker productivity, unemployment and business activity.

Kriz made the point that other regional economies are our competitors and showed KPI comparisons with our neighbours Newcastle and Illawarra.

Labour Market Rank Unemployment rate Young unemployed Welfare dependence Innovation rank Expenditure of R&D

Rank 44 47 48 23 22 2

Rank 35 33 28 35 30 8

Rank 46 45 50 28 45 10

“The second big question is, how are we tracking on the industry and business front?

GRP Population Local jobs Largest industry Local businesses Employed residents

Gosford $6.16 b 170,752 64,410 Health & Social Assistance 12,772 82,370

Wyong $4.90 b 157,358 51,039 Retail 8,254 69,302

“Gosford has flat-lined while Wyong is showing some interesting growth. Things

grow by inertia but how we grow CC Inc. Is the challenge,� he said.

The third big question is, what are the business growth specialisations and implications?

Output by industry sector – 2012/13

Manufacturing Construction Health Care & Social Assistance Retail Trade Public Administration Professional, Scientific and Technical Services Accommodation & Food Services Administrative & Support Services Education and Training Finance and Insurance Services Transport, Postal & Warehousing

Gosford $ million 1,730.9 1,369.4 1,160.5 727.5 675f.9 663.4

Wyong $ million 1,631.9 1,253.7 617.9 624.1 528.6 507.2

584.6 522.7 457.1 452.1

507.2 447.7 426.6 423.3 423.3

The Central Coast has a very high proportion of very small businesses and these are not seeking to grow.

Our biggest challenge is turning microbusinesses into small businesses and small to medium, says Kriz. “We need to target those areas of growth with potential to specialise. We do this through R&D, education and skills capacity, clusters and ecosystems.�

Kriz emphasised that we have some very talented people and businesses in the region. “We need to identify our Hidden Champions, we have Sanitarium Health & Wellbeing, BlinkMobile Interactive and celebrate their success.

The Central Coast Business Excellence Awards are doing this.

Finally Kriz said that the key things that

are missing from the region are: Leadership, Cohesion, A Sense of Place, Sense of Purpose.

Who runs Central Coast Inc? Answer: It is largely running itself. “We can and should learn from Geelong and Orange.

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

13

14

BUSINESS BRIEFS

New appointments at Aubrey Brown Partners banking industry including in investment and business and retail banking.

Ms Cameron and her family live on the Central Coast.

Ms Cameron succeeds two ANZ Managers; Michael Curryer who has left the Bank and Tania Harrison who becomes Asset Finance Specialist.

Gosford Race Club rebrands, appoints Hospitality and Events Manager

Andrew Wilson

Emily Worthing

AUBREY BROWN PARTNERS has announced the appointment of Andrew Wilson, joining their team as Special Counsel and Litigation specialist and Emily Worthing as Business Development Manager.

Mr Wilson is an experienced litigation and employment lawyer with a background in private practice at specialist firms.

He has expertise in building and construction law, corporate and commercial law, criminal law, employment law, insol-

vency and work health and safety.

Ms Wothing has worked in the communications area developing online content and social media strategies with File-It Pty Ltd and Hunter Laser Vision. She is currently studying law at University of Newcastle.

ANZ announces new Business Banking Manager

Glynn Haslam

Sharlene Cameron The ANZ Bank has announced the appointment of Sharlene Cameron as Business Banking Manager based at their Erina Business Centre.

Ms Cameron has worked in ANZ Small Business Banking based at Chatswood and Hornsby for the past 15 years.

Her banking career spans 20 years in the

As the refurbishment of the facilities at Gosford Race Club nears completion the Club has rebranded and will now trade as The Entertainment Grounds.

The Entertainment Grounds will now be available for functions and events, festivals and exhibitions, as well as the usual racing events but now operating throughout the year.

As part of the rebranding Glynn Haslam has been appointed Hospitality and Events Manager responsible for food and beverage operations, functions and events.

Mr Haslam has for the past 12 years been Food and Beverage Manager at Ipswich Turf Club and prior to that eight years as Assistant Manager of Ipswich RSL Services Club.

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15

BUSINESS BRIEFS

Express Lube buys Woy Woy auto repair business Geoff Smith Automotive at Blackwall, Woy Woy, a Repco and NRMA agent for more than 30 years, has been sold.

The purchasers are Express Lube headed up by Damon Rybie, Peter Willcockson and Damian Young – joint MD’s.

The group were approached by Graham McMullen of Argyle Estates Business Brokers who negotiated the sale, believing it was a good fit to the ever expanding Express Lube business. Express Lube have taken a long term 20 year lease and have options to purchase Geoff Smith’s freehold in to the future.

Restaurant at Kilcare sold The Point Café Restaurant and Function Centre at Kilcare has been sold.

Operated by the H & H Catering Group’s Alan and Kerry Harman for the past three years.

The Harmans’ have decided to wind down with many catering venues under their control.

Operated from the Kilcare Surf Club it is one of the best locations on the Central Coast, being very popular with weddings and other functions.

The purchaser is A & B Catering Pty. Ltd., headed up by Barrie and Amanda Gibson – who both come from the hospitality industry, also employing their daughter who is a function co-ordinator.

The business came with many bookings well into the future.

H & H will be working with the Gibsons in a protracted timeframe allowing for a smooth transition.

Graham McMullen of Argyle Estates Business Brokers who negotiated the sale commented that throughout the marketing campaign he was surprised at the enquiry rate as this business was not for the fainthearted sighting experience in this field was paramount for the surf clubs executive.

Real estate sign business sold The Gosford City territory agency for ABC Photo Signs has sold.

Operated by Tom and Sue Nailard for the past 20 years, this business erects high quality photographic real estate “For Sale” signs together to a broader market to commercial/developers who require short term solutions with high quality impact.

With head office in Melbourne the photographic signs are sent up in tubes overnight ready to be erected onsite. When the advertised property is sold, or the sign is not required, they are simply removed.

New owner, Daniel O’Brien comes from a graphic arts background and has received tuition in Melbourne.

ABC Photo Signs head office have also QUALITY BUSINESSES ONLY granted the Wyong Shire territory curIncluding by caravan parks/mobile home villages, rently served their Sydney office. motels, industries.

The sale wasmanufacturing, negotiatedservice

by Graham ACCOUNTANTS FIGURES ARE ESSENTIAL McMullen of Argyle Estates Business Brokers whoARGYLE commented the interest was ESTATES Ph: 02 4332 6555 Fax:enquiries 02 4332on 0095 overwhelming with many pride ourselves on selling quality businesses only this We quality business.

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E-Bisprint Managing Director, Paul Freeman Tuggerah based E-Bisprint has made this year’s BRW Most Innovative Companies list, beating the likes of Coke and Deloitte, reaching eighteenth spot out of the 50 strong list from some 350 entrants.

E-Bisprint describes itself as a managed services provider having undergone a transition from purely a print management group to a managed services provider, offering marketing services, apparel, warehousing and logistics – as well as print – to major corporate clients.

CONTINUED ON PAGE 21

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

16

PROPERT Y REPORTS

Feds looking for office accommodation in Gosford CBD

State Government puts Gosford School site on the block

DTZ on behalf of the Commonwealth of Australia seeks Expressions of Interest for the provision of 6,000 sqm of quality office accommodation to be located in Gosford NSW to be available for occupation by 1 July 2017. Options for a lease of 10 years or 15 years will be considered.

The Commonwealth requires the building to achieve a minimum 4.5 NABERS Energy Rating if building or construction activities will be undertaken by the respondent the Building Code 2013 will apply for this projectFull details are provided in a detailed Request for Expression of Interest which can be downloaded from AusTender located at www.tenders.gov.au.

Suppliers must first register as a user of AustTender and then access the document through current ATMs by searching for ATM ID EOI 14 144 All queries should be directed to DTZ to the attention of Bjoern Eiben on 02 6245 6866 EOIs must be received by 11.00am Canberra Time on 30 October 2014.

The State Government, has put the former Gosford Primary School site on the market through agents CBRE with Expressions of Interest closing Friday 14 November 2014 at 4pm.

Currently the school is in the final stages of demolition providing for a cleared site of 1.56 ha with an estimated GFA 54,600sqm.

The site is zoned B4 Mixed Use with a FSR of 3.5:1.

The property was advertised in the Australian Financial Review on Thursday 16th.

In a media release on Friday Minister for the Central Coast Rob Stokes, Finance Minister Dominic Perrottet and Gosford MP Chris Holstein said that this key site for city of Gosford would be a significant catalyst of the region’s regeneration. Mr Perrottet said the move to the next phase was an endorsement of the Government’s property strategy. “Government shouldn’t hold on to property assets that are underutilised or no longer required for core business,” Mr Perrottet said.

CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

Local developer buys in Woy Woy CBD A local developer has bought 20-22 Blackwall Road, Woy Woy, an investment property with development potential.

The property with two tenants, one leased to the State Government and the other to a real estate agent, has a total area of 479 sqm.

Price paid was $925,000 (GST not applicable) Brad Rogers from LJ Hooker Commercial Central Coast negotiated the sale.

Transport operator buys Somersby land A transport operator has bought a 4,400 sqm lot at 64 Chivers Road, Somersby paying $415,000 Excluding GST. The property which is zoned 4(a!) has a Development Approval for 2 x 1,000 sqm industrial units.

Geoff Broadhurst from Chapman & Frazer Real Estate negotiated the sale.

Sydney investor buys Somersby industrial unit A Sydney investor has paid $400,000 excluding GST for a 339 sqm industrial unit

PROPERT Y REPORTS TUGGERAH 154 Pacific Highway at 21 Kangoo Road, Somersby.

The vacant unit is part of a 33 unit complex.

Karen Aubrey and Ty Blanch negotiated the sale Berkeley Vale industrial property sold A 1,080 sqm industrial property at 5 Journeyman Close, Berkeley Vale with large, high factory building thereon with offices and mezzanine formatted into 3 separate bays with separate amenities in each has sold to a local business owner.

Price paid is $1,000,000 plus GST. The sale was negotiated by Ty Blanch from LJ Hooker Commercial Central Coast Sydney investor buys into Tuggerah Business Park A Sydney investor has bought Unit 7 at 7 Teamster Close, Tuggerah Business Park paying $267,00 (GST not applicable).

The unit of 254 sqm is leased to a tenant on a 5 x 5 lease expiring in 2015.

It is part of a 9 unit complex built about 2005.

Karen Aubrey and Ty Blanch negotiated the sale.

Erina office suite sold Suite 11 at 40 Karalta Road, Erina has sold for $202,000 excluding GST. The 83 sqm first floor office suite includes partitioning, carpet and ducted air conditioning.

Craig McMullen from Citicoast Realty negotiated the sale.

West Gosford industrial unit goes to local investor Unit 6, 14 Koala Crescent, West Gosford has sold to a local investor for $260,000 (GST not applicable).

The 251 sqm industrial unit has exposure to Central Coast Highway and an immaculate office fit-out along with high clearance warehouse.

It was sold on an 8% net return.

The sale was negotiated by Richard Ellis from Raine & Hone Commercial.

Craig McMullen from Citicoast Realty negotiated the lease Ladies fashion distributor leases at West Gosford A ladies fashion distributor has lease Unit 8 at 6 Tathra Street (corner with Carnarvon Road), West Gosford.

Terms of lease for the 141 sqm unit are 2 years with 1 year option at a rental of $20,316 per annum including Outgoings and GST. Geoff Broadhurst from Chapman & Frazer Real Estate negotiated the lease.

Ideally located on the Pacific Highway within the established Tuggerah Straight Commercial Centre, these Specialist Medical & Professional Suites are perfectly situated.

Tile wholesaler leases at Berkeley Vale A tile wholesaler has leased a 792 sqm warehouse with large office and amenities at 2 Newbridge Road, Berkeley Vale.

Terms of lease are 2 years with 2 year option at a rental of $60,000 per annum plus Outgoings and GST. Karen Aubrey and Ty Blanch from LJ Hooker Commercial Central Coast negotiated the lease.

Level 1 accessed via lift or stairs hosts suites from 59m2 with the East Wing Professional Suites ranging from 73m2 to 103m2 there is a size to suit a variety of Professionals including Medical, Financial, Legal etc...

Retail shop leased at Wamberal Loving Local, a health food shop, has leased Shop 2 at 82A Ocean View Drive, Wamberal.

Terms of lease for the 45 sqm shop are 2 years with 2 years option at a rental of $35,000 per annum plus Outgoings and GST. Richard Ellis from Raine & Horne Commercial negotiated the lease.

SPECIALIST MEDICAL & PROFESSIONAL SUITES

Neighbours include Healthscope Medical Centre, PRP Radiology, Pathology, Sports & Spinal Physiotherapy, Chiropractor, Dentist, Psycologists & more.

With a variety of suites available and plenty of parking, opportunities include both ground floor and level 1 suites.

Tuggerah Medical & Professional Rooms range from 13m2 to 24m2 and start from as little as $1,250 per month +GST.

Other tenants include BCF, Super Cheap Auto and Romi’s Café and make this an ideal location with plenty of parking.

Features include · Flexible lease terms · Very Competitive rentals · Excellent parking · Air-conditioning · Carpets, kitchenette · Balcony access for most suites For further details please contact

Julie Davies on 4355 5111

Solicitor leases in Erina A solicitor has leased a 26 sqm office on the 1st floor of Palm Court, 172-175 The Entrance Road, Erina.

Terms of lease are 1 year with 1 year option at a rental of $10,010 per annum plus Outgoings and GST. • Outdoor & Building Signs • A-Frames, Banners & Flags • Vehicle Graphics & Magnets • Indoor & Exhibition Signs

Bann ers

• Full Colour Digital Printing • Lasercut Letters • Boat & Trailer Graphics

LEASINGS New franchise leases Erina retail A&S Young Pty Ltd trading as Beaumont Tiles, a new franchise, has leased units 2 & 5 at 241 The Entrance Road, Erina.

Unit 2 is a 304 sqm showroom while Unit 5 is a 175 sqm factory / warehouse.

Lease terms are 5 years with 5 year option on both units at a rental of $55,000 + Outgoings and GST for Unit 2 and $20,000 + Outgoings and GST for Unit 5

le Vehic

ps Wra

• Lightboxes & LED Signs • Retail Shop Fronts • Expo Signs & Displays • Business Cards & Flyers • Safety & Real Estate Signs

3D Signs

Mon - Fri: 8.30am - 5pm

CALL FOR A

tuggerah.signarama.com.au

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Unit 16/10 Pioneer Ave, Tuggerah Business Park

CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

17

18

PROPERT Y

COMMERCIAL AND INDUSTRIAL PROPERTY FOR SALE/LEASE

CBD GROUND FLOOR OFFICE $185,000 Excl GST NORTH WYONG INDUSTRIAL ESTATE

Owners ready to go! Move in vacant possession.

195m2 with downstairs & upstairs offices. Modern tilt panel construction well priced industrial warehouse.

FOR SALE $275,000 + GST

AUCTION - ERINA FREEHOLD COMMERCIAL

991m2 of land ,365m2 (approx) of building under roof, additional mezzanine level, front tenant pays approx $38,000 pa + GST on a 3 x 3 x 5 year lease. Multiple avenues to pursue including investment, partial or full occupancy or development.

AUCTION ON SITE @ 11am 25th Nov.

TUGGERAH - LARGE OFFICE WITH POTENTIAL W/HOUSE

Outstanding office & quality amenities with huge exposure to Wyong Rd, ample parking + private garage, approx 576m2 of high quality commercial space with brilliant fitout & flexibility.

SALE $940,000 + GST LEASE FROM $42,000 pa

WEST GOSFORD - PROFESSIONAL LOOK - SMALL WAREHOUSE

Excellent factory bay design that can be utilized to accommodate some office + showroom in conjunction with the warehouse area. Clean unit with no history of ‘dirty’ uses. Bonus existing mezzanine storage.

LEASE $430 per week inc outgoings + GST.

TOUKLEY - PROFESSIONAL OFFICE SPACE

Well positioned partitioned a/c office space (combined area of 267.7m2 approx) Centrally positioned & backing onto public car park, can be divided into 2 individual spaces which the owner will lease separately.

LEASE $55,000 pa net + GST

PRIME OFFICE SPACE @ RIVERSIDE PARK

Strata suite partitioned into 2 offices, reception and Kitchen, approx 56m² + secure car space.

WARNERVALE IND LAND REDUCED TO $1.2M Excl GST

Adjacent to airport, approx 9.2Ha with 3.4Ha Zoned 4(e) Regional Industrial and Employment Development Zone and the balance Zoned 7(a) Conservation.

WEST GOSFORD COMMERCIAL KITCHENS $299,000 GST N/A

Two commercial kitchens contained within an industrial unit of approx 191m² + 40m² mezzanine to suit storage or office.

6 & 8 GRIEVE CLOSE, WEST GOSFORD FOR LEASE

Two Freehold factories, approx 894M2 with security fencing and 610M2. Each has good manufacturing/ warehousing area; office and showroom; plenty of yard space. $72,000pa net and $72,000 gross excl GST

WEST GOSFORD FACTORY

FOR LEASE

Located behind Settlers Arms Tavern, Besser block unit approx 248M2 with secure front yard. Has ground floor office + mezz storage; 3 phase power; jib crane.

PACIFIC HWY DISPLAY OFFICE & YARD FOR LEASE 436 Pacific Hwy Wyoming – approx 100m² display office + small covered display yard $36,000 pa net.

7 OFFICES – OPEN PLAN – INTERVIEW ROOM RECEPTION

FOR LEASE

Approx 234M2 partitioned into 7 offices, lift access and centrally located in the CBD. Corner Suite allowing good natural light.

Brand new office space, areas from 100m2 - 740m2 (approx) on level 2, lift access, basement security car parking, ample on site customer parking, licensed restaurant on the ground floor & minutes to public transport & M1 Motorway.

LEASE FROM $250/m2 + GST

INDUSTRIAL UNITS FOR LEASE FROM $1250PM GROSS EXCL GST

PREMIUM WAREHOUSES BUSINESS PARK

Prices shown with * are inclusive of GST.

IN

TUGGERAH

North Gosford 150m² + yard & West Gosford 153m²

SOMERSBY LAND

Level and fenced – 1 acre

$450,000 EXCL GST

Huge clearspan warehousing, sizes ranging from 1000m2 - 3000m2, high internal clearance, automatic roller door. fully racked, 3 phase power, great level truck access, heaps of on site parking & only minutes to the M1 Motorway. Additional office space available if required.

LEASE FROM $95,000 + GST

Wyong Sale

The Wadalba Enterprise precinct offers Flexible B6 Enterprise corridor zoning, Cleared and serviced lots, Additional development incentives (STCA), Lot Sizes 800sqm to 8,401sqm

Tuggerah Lease

A brand new skills & business centre within the Tuggerah Business park offer space available from 9sqm to 220sqm. Suitable occupants will have access to the wide range of facilities the centre has to offer.

Erina

Lease

West Gosford

Lease

Various spaces available ranging from a 95sqm commercial kitchen, 26sqm first floor office space and 223sqm ground floor retail space.

Flexible leasing terms, plenty of parking, located in the Erina CBD with main road exposure and neighbouring quality businesses.

Brand new office space available from 250sqm to 2000sqm with excellent exposure to the Central Coast Highway. Ample secure basement parking.

Lift and disabled access to all three levels. A recent price reduction and generous incentives indicates a motivated Lessor ready to do a deal.

Terrigal Lease

ARIA Terrigal’s premiere office accommodation with spectacular beach & ocean views. Flexible areas from 50sqm -450sqm with large terraced areas. Brand new development with business lifestyle opportunity.

4365 0645

Richard Ellis 0416 072 444 Suite 4, 206 The Entrance Road, Erina www.rhcoastal.com

now leasing

KINCUMBER - COCHRONE ST

imperial shopping centre gosford

261m2 (approx) industrial unit , rear loading & roller door access via Shipwright Lane. Excellent internal height, shopfront entry, nil vacancy in complex, professional appearance.

FOR SALE $550,000 + GST

AUCTION - FREEHOLD COMMERCIAL - HIGHWAY POSITION

991m2 of land, 365m2 (approx) of building under roof, additional mezzanine level.

Front tenant pays approx $38,000 pa + GST on 3 x 3 x 5 year lease.

Multiple avenues to pursue including investment, partial or full occupancy and development.

AUCTION 25/11/14

Refurbishment commencing mid 2014

WEST GOSFORD

Large industrial premises approx 741m2 plus 50m2 mezzanine, plenty of power, security system, 2 sets of amenities, great access & location, rear hardstand storage, compressor bay, insulated ceiling, 2 large roller doors.

SALE $950,000 + GST LEASE $70,000 pa net + GST

LARGE WAREHOUSE IN TUGGERAH

New retail opportunities available

Need to fix the

Large 288m2 warehouse with easy access to M1 Motorway & Tuggerah Straight.

Reasonably priced at $75 per square metre. Don’t delay to inspect. At this price it won’t last long!

FOR LEASE $21,600pa + GST

carpark?

VISIT OUR WEBSITE FOR ADDITIONAL PROPERTIES and MORE INFORMATION – www.ljhooker.com.au

02 4324 6555

All prices shown GST incl. unless otherwise indicated

Exciting changes in store in the Centre and in Gosford city.

CALL SHARPE BROS.

LJ HOOKER COMMERCIAL – CENTRAL COAST

21/1 Reliance Dr, Tuggerah • Ph: 4353 7700 ljhcommercial.com.au

CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

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ARE YOU STARTING UP A BUSINESS? PERHAPS YOU ARE A NEW SMALL TO MEDIUM BUSINESS OR HOME-BASED SOLE TRADER? AN EXISTING BUSINESS NEEDING TO DOWNSIZE? Located at the University of Newcastle Central Coast campus at Ourimbah, the Central Coast Business Incubator has been home to start ups and small to medium new and existing business for more than 12 years.

Vacancies in the incubator are now available: · 15 to 23 square metre office units · air conditioning, cleaning, phone/internet points for connection, power & blinds · access to shared reception, waiting area, kitchen and toilet facilities · secure environment with lockable office doors and swipe entry · access to meeting & conference facilities · lease costs vary depending on tenant eligibility.

FOR MORE INFORMATION RDACC.ORG.AU OR 4349 4949

NEWS

A 20 Year Vision for Ourimbah WYONG COUNCIL IS starting the development of a new Ourimbah Masterplan and Land Use Review and is asking for input from the community.

The aim is to address the challenges and capitalise on the opportunities for Ourimbah and assert its role as the southern gateway to Wyong Shire.

Council’s Manager, Property Development, Mr Steve Mann, said Council is calling for the public to submit their ideas and vision to revitalise the area.

“Our goal is to work with the community, businesses and education providers to develop a vision for Ourimbah over the next 20 years,” said Mr Mann. The aim is to revitalise the village and surrounding areas and create a thriving place to live, work and do business.

“We want to accommodate growth and stimulate the locality while also protecting the unique character and sensitive setting of the area,” he said.

Council’s Mayor, Doug Eaton, said Ourimbah is strategically located, there is a great sense of community, good open space and it has key facilities like the University or Newcastle and Hunter TAFE,” Cr Eaton said.

“We’re starting the Masterplanning process by asking residents to tell us what they think can make it even better.”

Once initial ideas and submissions have been gathered, Council will continue to work with a group of stakeholders to develop a draft Masterplan.

NSW councils set to become small business friendly NSW councils are set to become more ‘small business friendly’ thanks to a groundbreaking new initiative launched by the Minister for Local Government The Hon. Paul Toole MP at Liverpool City Council last month called the Small Business Friendly Councils (SBFC) Program.

The SBFC Program has been developed by the Office of the NSW Small Business Commissioner in partnership with the NSW Business Chamber, and is the first of its kind in Australia.

“Councils who sign up to the SBFC Program will have the opportunity to review their procedures and practices in dealing with small businesses, make improvements where needed, explore new initiatives, and share ‘small business friendly’ strategies with other councils,” Mr Toole said.

“I am delighted to announce around 35 councils have committed to participate in the SBFC Program, ranging from large metropolitan councils to small regional councils.”

Councils in the SBFC Program must make five key commitments, including:

• reporting on business improvement processes and on-time payment policies in their operational plans; • establishing a business advisory board in conjunction with key stakeholders from the local business community; and • implementing new initiatives such as streamlining procurement or establishing prelodgement DA meetings.

NSW Small Business Commissioner Robyn Hobbs said the SBFC Program was a welcome initiative for the approximately 689,000 small businesses in NSW. “Small businesses are the powerhouse of the NSW economy, and it is vital we ensure they have ample opportunity for growth and sustainability through improved relationships with government,” Ms Hobbs said.

“Working effectively with small business operators should be a priority for all NSW councils.

Through the SBFC Program, the OSBC

and NSW Business Chamber will work more closely and collaboratively with councils so they are better placed to support and promote their local small businesses.”

NSW Business Chamber CEO, Stephen Cartwright, said the Program provided a great opportunity for councils to demonstrate their commitment to the lifeblood of their communities – small business owners and their employees.

“The NSW Business Chamber has members across all local government areas in NSW, and by highlighting some of the good, and often simple, initiatives that some councils take to make it easier to do business in their area, less proactive councils might be encouraged to lift their game.

“The SBFC Program is the first step in highlighting that more can be done to enhance the relationship between councils and business, for the benefit of local communities.”

CON T INUED AR T ICLES E-Bisprint makes BRW Most Innovative list Earlier this year it set up an online quoting arena that allows printers that match a job’s criteria to compete for the work – the system aims to source competitive prices while providing printers with reports that show where they are missing out on business and how they might win more jobs.

The end-to-end procurement system was developed in-house at E-Bisprint over nine months, and forms the basis of the company’s BRW win. There are two versions, ZOOL and MyZOOL, and each allows quoting for the whole range of the company’s managed services, not just print.

Geoff Flynn, creative director with E-Bisprint, says the win has created excitement in the Tuggerah office and validates a transformation strategy that has seen the company diversify over the past two years.

He says, “It is great to be able to tell our clients that we have been recognised within the industry and Australia-wide. We are not just a small company doing day-to-day work, we are innovative in the way we think, and we are excited to tell everyone about it.”

Some 350 companies entered the race for the top 50, each scored on innovations they made in the past year as well as an employee survey measuring how innovation reaches throughout the organisation.

With around 50 staff E-Bisprint held its own against larger players, coming just two places behind banker Westpac, but six spots ahead of Coca-Cola Amatil, and ranking higher than app developer Appster, CareerOne, Rams and Deloitte.

CONTINUED FROM PAGE 21

Rotary launches new Business Networking Group In August, the Rotary Clubs of Terrigal and Erina joined forces to promote business on the Central Coast by launching a new Business & Professional Networking Group.

The concept is to provide the opportunity for business and professional people to meet and learn about their professions, and share referrals with each other.

The first meeting was held at Breakers Country Club, attracting over 60 people.

Terrigal Rotary President Robin Hearder was very impressed with the meeting, saying “It was terrific to have such a wide range of people sharing their stories from pest control and auto servicing to real estate agents, marriage celebrants, and physiotherapists. When someone new to the area asks me for help in finding assistance, I now have a much wider referral network to help them.”

Rotary, a network of over a million business and professional people around the world, promotes high ethical standards in business as well as service to the community with a motto of “Service above Self.” This new initiative is the latest community service effort in our local area to boost the economy and encourage small businesses.

The Erina and Terrigal clubs are planning to hold the networking events on a quarterly basis, with the next one set for Monday 17 November at the Erina Leagues Club

CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

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BUSINESS TIPS

Could the manufacture of your cheap widgets lead to costly outcomes?

By Nathan Corrigan, InsuranceHouse Imagine that....

• You manufacture a $3 widget based on your customer’s specifications.

• Your customer incorporates the widget into their product to use in a building’s fire suppression system.

• A builder buys the fire suppression products and installs them in a new commercial building project.

• The works are completed and go through the commissioning phase when the fire suppression system is tested ... but fails.

• In tracing back the fault, it is found that you made an error in your widget’s specifications.

• The building owners are seeking delay penalties. The builder demands costs to

rectify the situation. The manufacturers of the fire suppression system pursue costs to recall all their products incorporating your widget (not just this project) plus compensation for loss of contracts.

A faulty $3 widget is about to become very expensive.

You lodge a claim through your Public and Products Liability (PPL) policy and expect to be covered for these costs. However, PPL Insurance generally only responds to claims for bodily injury or property damage. In this scenario, there were no physical injuries or damage. The issue was the financial loss incurred by all parties involved.

Your claim is declined and you are left with a complicated, expensive and litigious matter.

Can your business afford this? Most cannot.

Errors and Omissions (E&O) Insurance bridges the gap that exists with PPL cover.

It addresses the legal obligations for those insured to pay financial damages to any third party arising out of negligence in designing or manufacturing your company’s product. It covers damages resulting from an insured’s products, negligent acts and errors or omissions when caused by a material defect.

Cover varies across insurers so you should be mindful when selecting appropriate E&O Insurance. Manufacturers need to consider the ramifications and potential impact of how an error or omission when producing their product could cause one (or many) of their customers a financial loss.

You should ask pertinent questions such as: • Is the manufacturing process complex, custom and/or specific to your customers needs?

• Who is your customer? Who makes up the supply chain? Who is the end consumer? Could any of these parties incur a financial loss?

• What could be the likely financial loss, penalties, loss of contract, loss of sales, reduction in revenue?

• Could a scenario occur that could involve a combination of bodily injury, property damage and financial loss?

Are you confident that you have considered these risks and acted on the right advice?

If not , contact Nathan Corrigan at Insurance House on 1300 305 834 or visit www.insurancehouse.com.au.

Wellness in the workplace Given that most of us spend over 30% of our time in the workplace, it seems obvious that our work environment can impact our health.

But what constitutes a work ‘environment’ and what can employers do to improve wellness in the workplace?

Firstly, it pays to recognise that wellness in the workplace is about more than a duty of care towards employees. Think about the most dynamic companies of our time.

Perhaps Google, Microsoft or Twitter spring to mind? Interestingly, these companies made it onto Greatist’s list of Healthiest Companies to Work For in America. They recognise that happy people are productive people and these businesses focus on ‘environment’ as a way of attracting and retaining the best talent. Other healthy companies include Eventbrite (they even have a Zen room!), General Electric and Accenture.

Jerry Kennard, Managing Director of Evoke Projects, a local business specialising in efficient workspace design, explains about factors that promote workplace brilliance: “The environment at work is made up of technology, the culture of the company and the physical setting and facilities at the office.

When all these come together well, the result is engagement, happiness and productivity.

This leads to an office filled with high achievCENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

ers who get results and drive profitability.”

“In nature, seeds thrive in the right environment,” Jerry continues, “and it is the same for staff potential. A seed planted in the desert is unlikely to reach its full potential, but a seed planted in the tropics will produce a very different result. You can bring the potential of the tropics to your office by introducing elements such as water features, music, plants and breakout areas with exercise bikes or yoga balls.”

The converse, of course, is an office with low morale, staff with stress-related health problems and an increase in sick days. This is often the result of a failure by management to invest in the office environment and therefore the people.

“Humans are individuals, with different needs and work styles and therefore ‘zoning’ should form part of every office plan,” Jerry said. “Each zone offers different philosophical toning and promotes the varied emotions needed for wellness and productivity. For example, areas can be designed for collaboration, focus, learning, socialising and what we call the ‘bump’ area – opportunities for impromptu meetings.”

Evoke Projects has worked with many Australian companies to develop their zoning plans and office designs. “We have a variety

of tools, but a favourite of mine is Place 2.5 design and furniture,” Jerry said. “Place 2.5 recognises that social science defines our home and work as places 1 and 2 in our world. Then there is a ‘3rd place’, such as a café, where we go to relax, where we feel recharged and happy. Place 2.5 is half way between work and recreation, with intelligent design and furniture solutions that bring the 3rd place benefits to the office. It is about driving motivation, staff retention and productivity.”

Place 2.5 presents opportunities for Australian companies to embrace wellness at work. For example, height-adjustable desks encourage periods of stand-up working, which improves energy levels and posture. Multifunctional storage solutions allow individuality, while easily configured privacy and acoustic screens assist with cost-effective zoning.

Jerry concludes: “Companies are as individual as the people who work in them, so you cannot have a ‘one size fits all’ approach.

Before making recommendations, our office design team always take care to understand the office dynamics and look for opportunities to improve business processes. To find out more about promoting wellness and productivity in your office, please call us at Evoke Projects on 02 4924 4920.”

BUSINESS TIPS

ATO continues to drive change for lodgement of tax returns

By Troy Marchant, Director Robson Chartered Accountants We recently attended the Accountants Technology Showcase conference in Melbourne (20-21 Oct).

In attendance were senior representatives from the Australian Tax Office confirming the tax office intention to move away from the existing Electronic lodgement System (ELS) for small business tax returns by 2016.

Replacing ELS will be the Standard Business Reporting (SBR) platform, supported by leading cloud technology suppli-

ers such as XERO and MYOB. The tax office have all but guaranteed that businesses who embrace this technology will be sparred from burdensome audit activity.

Why? SBR will enable the ATO to have more streamlined ability & transparency for processing tax returns.

SBR is a standard approach to online or digital record-keeping that was introduced by government in 2010 to simplify business reporting obligations. The take up has been relatively slow, as technology providers build the IT architecture to support it.

SBR is built into business/accounting software making it SBR-enabled. It incorporates standard terms that are used in government legislation and reporting. These terms are then linked to terms that are in the business/accounting software creating consistency for business and government. It extracts information that has been recorded in business/accounting software as part of running your business and prefills this into

the relevant government report. The report can then be checked for accuracy and submitted directly and securely to government using AUSkey, without the need to log into a separate portal.

Compared to other ways of lodging government reports, SBR can reduce preparation and submission time to a matter of seconds.

For small business, this is more proof that in order to run an efficient business and reduce the costs of compliance, that cloud based technology needs to be embraced and built into the business strategy.

Not only from an accounting perspective, but also from an operations perspective eg workflow, job scheduling, cost control, debtor management.

Our business holds regular workshops on the benefits of cloud technology and are a Gold Partner with leading accounting cloud solution XERO. If you would like to know more please emailtroy.m@robson.com.au

ADVICE Uncooperative injured workers can be managed MPLOYERS

ur arge can anage rce, r trade reduce s comp

By Warwick Ryan, Partner SWAAB Attorneys

ck Ryan As much as we accept the importance of .com.au the workers compensation system – unfortunately some employees just make it so

s difficult to work with them when they are num Building, injured. And it often feels like the system RINA NSW 2250

offers so little control to employers.

So, it was a great relief to see a recent decision by the Fair Work Commission in favour of an employer in their management of an employee who had been injured at work. The FWC supported the employer’s decision to terminate the employee where she was being uncooperative in the return to work process.

In summary, the employee was injured in the workplace and made a workers compensation claim. After a period of suitable (light) duties finished, the employer wanted the staff member to return to pre-injury duties. At that time, the employee was providing certificates from her doctor saying that she was able to carry out her duties, but subject to certain restrictions regarding prolonged periods of standing and walking (which was a critical part of her role).

The employer said that they were unable to allow her to return to her pre-injury (nor-

mal) duties in such circumstances. Further, they were considering terminating her employment on the basis that she could not carry out the inherent requirements of the job. At that point, the employee (magically) provided a different medical certificate saying that she was fit for her duties.

The employer, understandably, was curious as to “why the change?”

The employer wanted to clarify this with her treating doctor and asked for authority from her to have direct access to her treating doctor and/or for her to agree to undergo an independent medical assessment.

She refused both of those options.

The employer expressed to her their concern that they were not able to allow her to return to pre-injury work and yet – at the same time - fulfil their obligations under the work health and safety legislation.

Accordingly, given her refusal to either attend for an independent assessment or to provide access to her treating doctor, the employer proceeded to terminate her employment on the basis that they were not about to confirm her ability to carry out the inherent requirements of her role.

The employee then made an unfair dismissal application which went to a hearing before Commissioner Bissett.

Commissioner Bissett found in favour of the employer. In her judgement, she found the employer’s request to communicate with the doctor would have enabled the employee’s fluid return to the workplace.

The Commissioner found that the employee’s refusal amounted to a failure on

her part “…to engage in any meaningful way with what was a reasonable request…” by the employer to enable them to undertake a proper assessment. A surprisingly supportive decision from the FWC in favour of an employer’s right to control the environment.

It is important to note that, if this decision had related to a medium/large NSW company, their decision making may have been different because of the potentially savage impact of the termination on their premiums.

For further information on employment law, please contact Warwick Ryan at wpr@swaab.com.au.

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

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24

CON T INUED AR T ICLES

Japanese buy into CCTS

CONTINUED FROM PAGE 24

one vision that will bring a lot of opportunity to the Central Coast.”

MIRAIT Technologies Australia Headquarters is based in Tuggerah Business Park with the Operations Centre at Lisarow.

“We are a local company providing services nationally, but most of all we look forward to constructing broadband services for residents of the Central Coast.

We sincerely thank our Japanese parent, MTC for believing in our vision and supporting small to medium companies to reach their true potential in an emerging market” he said.

CCTS history CCTS commenced operation at Lisarow in 1989, following the deregulation of the Customer Premises Equipment (CPE) market within Australia. The three founding directors were from the industry and identified a need for their services throughout NSW. At that time, the company was known as Central Coast Telephone Systems and quickly established a reputation in the local area for their expertise and exceeding customer expectations. Today the company is known as CCTS Telecommunications and has grown to become the telecommunica-

Gigabit City for Gosford

Patrick Wilde appointed Chair of Innov8central

CONTINUED FROM PAGE 9

CONTINUED FROM PAGE 11

Gosford after the initial period. This will make Gosford the hub for the national alliance. Interested parties should contact David Abrahams at gigabitcities@organise. net.au What is a gigabit city?

A gigabit network is capable of 1000 megabits/sec data transfer speed, which is 10 times the maximum speeds available over the NBN at the moment and 100 times what most connections in Australia can achieve at the moment.

Gigabit cities are being set up around the world as a way of facilitating innovation in new service delivery models for health, education and business development. A recent report by the Analysis Group from Boston has concluded that America’s first gigabit city Chattanooga has achieved an economic boost of 1.1 percent GDP per year.

A Gigabit City benefits economic development by:• Attracting and retaining businesses, • Attracting inward investment, • Encouraging innovation, • Enhancing educational opportunities, • Attracting high skills, • Supporting new development schemes, • Increasing property values, • Increasing the city’s profile.

The Gigabit Alliance aims to conduct advocacy and research work into targeted uses of gigabit networks in health, education and business development.

the Central Coast. Innov8Central effectively argued the case.

A new area that is now being addressed by the Group is that of Health. This is another major opportunity but also threat to the area. The Central Coast population can be expected to grow significantly over the coming decades and health services will need to keep pace with the need. Health infrastructure has to grow to meet these needs. There are some physical limits to the extent to which Gosford Hospital can grow and at least some of the slack will need to be taken up at Wyong, where incidentally the bulk of future population can be expected to be located. But not only that, there is an opportunity with growing connectivity from NBN or other IT infrastructure, such as our Wyong Data Centre, with its high speed internet service (that can, if needed, easily accommodate 200 megabytes up and down), for some specialist medical services to be delivered to remote parts of NSW by video conferencing. The convenience to and cost saving to patients cannot be underestimated. Nor can the opportunity for young specialists to locate on the Coast, with its lifestyle benefits for them and their families, while being able to deliver services throughout NSW. The infrastructure is available now. What is needed is awareness and supporting systems and structures by establishing partnerships with outback general medical practices to collaborate. Even if the fees were slightly higher to provide incentives to the medical practitioners, imagine how much money and inconvenience could be saved for the patients in the Far West or North West if they didn’t have to travel to and stay in Sydney to see a specialist.

CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

tions market leader throughout the NSW region.

In 1999 Kerry White joined the directors of CCTS to extend its service offering with the establishment of CCTS Telecommunications Construction Pty Ltd. CCTS Telecommunications Construction now provide telecommunications infrastructure design and construction services in the Australian market with key contracts with Telstra and NBN Co. CCTS Telecommunications Construction staff base exceeds 100 personnel working throughout NSW, QLD and VIC.

Innov8Central can provide a catalyst to innovation and collaboration on the Central Coast. We know there is a lot of talent there but we also know that it can be quite isolated. Collaborative work spaces have sprung up in Sydney and throughout the major cities in the world. By reason of its geography the Central Coast can be isolated and the opportunity created by collaborative work spaces may be harder to realise. Innov8Central could play a significant role in bringing people together to support each other and to generate creativity and productivity simply through that process.

These new initiatives and opportunities, of course, are in addition to the areas already well established where Innova8Central has already had success. In that regard, I think that Anton and the others who have come together to make Innov8Central such a success have been extraordinarily strategic in the way they have gone about things. They have identified those activities where the Central Coast already has strengths or some form of competitive advantage and they have worked to enhance those local strengths. But as in almost all things, it is people that make a difference. The talent and experience that has been brought together on the Advisory Board really is impressive and I am particularly pleased to be a part of it and very honoured to have been invited to take on the role of Chair.

I think the organisation has developed to a point where it has momentum. It now needs to build on that. It needs to formalise its structure an processes and it needs to go to the next level. If I can be, even in small way, helpful to Anton Kriz and the others who have brought it as far as it has come I will be absolutely delighted.

E VENTS CALENDAR

Central Coast business events calendar Event holder

Description

Date

Information

Central Coast Manufacturing Connect

Insights into German Mittlestand Manufacturing Model

Thu 27 Nov 2014

www.ccmconnect.com.au

BIZ+

Networking Meeting

Every Thursday from 7.30am Erina network@bizplus.com.au Leagues Club

East Gosford Chamber of Commerce

Members Meeting

Last Tuesday of the month

ken@howas.com.au

Erina Chamber of Commerce

Members Meeting

Third Wednesday of the month

info@erinachamber.com.au

Gosford District Chamber of Commerce

Members Meeting

Second Wednesday of the month

www.gosfordchamber.com.au

The Entrance & District Chamber of Commerce

Members Meeting

First Wednesday of the month

www.theentrancecc.com.au

Northern Lakes Regional Business Chamber

Members Meeting

Second Tuesday of the month

www.northernlakes.net.au

The Peninsula Chamber of Commerce

Members Meeting

Second Monday of the month

www.peninsulachamber.asn.au

Wyong Chamber of Commerce

Members Meeting

Fourth Tuesday every second month (except Dec/Jan)

www.wyongchamber.com.au

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

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FUNNY BUSINESS

A MAFIA GODFATHER finds out that his bookkeeper, Guido, has cheated him out of $10,000,000.00. His bookkeeper is deaf. That was the reason he got the job in the first place. It was assumed that Guido would hear nothing and would therefore never have to testify in court.

When the Godfather goes to confront Guido about the missing $10 million, he takes along his lawyer, who knows sign language.

The Godfather tells the lawyer, “Ask him where the money is.”

The lawyer, using sign language, asks Guido, Where’s the money? Guido signs back, “I don’t know what you are talking about.”

The lawyer tells the Godfather, “He says he doesn’t know what you are talking about.”

The Godfather pulls out a pistol, puts it to Guido’s head and says, “Ask him again or I’ll kill him!”

The lawyer signs to Guido, “He’ll kill you if you don’t tell him.” Guido trembles and signs back, “OK! You win! The money is in a brown briefcase, buried behind the shed at my cousin Bruno’s house.”

The Godfather asks the lawyer, “What did he say?”

The lawyer replies, “He says you don’t have the guts to pull the trigger.”

Contributed by David Chandler

was impressed. He told him that he could make a fortune with the ant.

The guy with the ant was so excited he called the bartender over and said “you see that ant?”

The bartender put his finger on the ant, twisted it and said “sorry sir it won’t happen again.”

A man was sent to prison for 20 years and while in there he was so bored; he found an ant and decided to teach it tricks like beg, play dead, roll over, jump hair etc.

He served his time and was released.

He took his ant with him in a matchbox.

The first place he went was to a bar.

He sat down, took out the matchbox and emptied out the ant.

He then said to the guy beside him, “you are not gonna believe what this ant can do”.

He showed him all the tricks and the guy

A big mining company recently hired several cannibals. “You are all part of our team now”, said the HR manager during the welcoming briefing.

“You get all the usual benefits and you can go to the cafeteria for something to eat, but please don’t eat any of the other employees”.

The cannibals promised they would not.

Four weeks later their boss remarked, “You’re all working very hard, and I’m satisfied with you. However, one of our Admin

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CENTRAL COAST BUSINESS REVIEW NOVEMBER 2014

girls has disappeared. Do any of you know what happened to her?”

The cannibals all shook their heads indicating “no”.

After the boss had left, the leader of the cannibals said to the others, “Which one of you idiots ate the Admin chick?”

A hand rose hesitantly, to which the leader of the cannibals continued, “You fool!!!

For four weeks we’ve been eating Managers and Supervisors and no one noticed anything, but noooooo, you had to go and eat someone important!!!”

Quote of the month If you can dream it, you can do it

Walt Disney

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SECURIT Y Phone: (02) 4322 1713

SECU

Allpoint Security is the trusted name for Fax: (02) 4322 1753 Mobile: 0418 110 696 T security on the Central Coast.

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EVOKE BESPOKE The work spaces that we create are not only beautiful; they can also incorporate your brand colours, style and logos.

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