Central Coast Business Review September 2016

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Print Post Approved – PP100001854

Vol 26 September 2016 Published monthly (except January)

business review

MARION MIKKELSEN Leading through innovation and putting people first 200 jobs at Kangy Angy Train Maintenance Facility New direction for Plateau Chamber of Commerce

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CON T EN TS

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Cover story

13 Dentist sets up at Long Jetty

4 Marion Mikkelsen - Leading through innovation and putting people first

13 Next generation takes over at Gosford Signs

Business news

14 Effective blogging is good business

7 200 jobs at Kangy Angy Train Maintenance Facility 8 Terrigal SPAR Express takes out top award

15 Property News – Sales 16 Commercial and industrial property for sale / lease 17 Property News – Leasings

Front cover: Marion Mikkelsen Photo by Essence Images

8 Pullman Magenta Shores celebrates 10 years

20 The shape of customer demand has changed. Why?

9 Pacific Link named Housing Provider of the Year

21 Changes to Modern Awards – Are you ready?

Hear Edgar Adams’ business comment 8.10am each Monday.

21 SMSF trustee super tips

Central Coast Business Review

Regular features

Central Coast Business Review is a Registered Trade Mark of Adams Business Publications Pty Ltd P.O. Box 3259, Erina, NSW 2250 Phone: (02) 4367 0733 Fax: (02) 4367 0744 Email: info@ccbusinessreview.com.au Typesetting by Graphic by Design ph (02) 4365 6777 Print & Distribution by Bromley Direct ph 0412 439 773 © Adams Business Publications 1994. All rights reserved.

Reproductions in any part prohibited. While every effort has been made to ensure all information in this magazine is accurate, no responsibility will be accepted by the publisher, Adams Business Publications. The producer accepts no responsibility for illustrations or photographs supplied by organisations or individuals and/or typographical errors.

9 Top honours for CKDS Architecture 10 International Football School secures lease at Mt Penang 10 Mingara supporting the community 11 Robertson & Robertson announces merger with North Coast valuation firm

6 Edgar Adams’ Editorial – Economy and banks catch up with developers 12 Business Briefs

11 New direction for Plateau Chamber of Commerce

15 Property news

12 Fluid Plumbing appoints Customer Service Manager

20 Business Tips

12 Pinnochios – Gosford’s latest upmarket eating place

Contact

19 Residential Prestige Property Report 22 Funny business 23 BUSINESS DIRECTORY

Also follow us on Facebook and Twitter

Phone 02 4367 0733 Fax 02 4367 0744 Email info@ccbusinessreview.com.au Web www.ccbusinessreview.com.au

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CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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COV ER S TORY

Marion Mikkelsen • Transforming a challenge into an opportunity through innovation.

• “It was the customers who taught me, we listened and delivered”.

• Hiring people based on attitude and values are first and foremost, skills can be taught.

• Take manufacturing out of the community and the whole community suffers.

DIRECTOR AND CEO of Central Coast manufacturing company Open Shutters, Marion Mikkelsen has led the family business through more than two decades of highs and lows. She is a firm believer that transforming a challenge into an opportunity through innovation is the key to achieving sustainable success. The Open Shutters story demonstrates how not being afraid to take a calculated risk and move in the opposite

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

Leading through innovation and putting people first By Phaedra Pym direction of the herd can allow you to prevail in a marketplace increasingly dominated by offshore production. This is also a story that celebrates women working in a traditionally male dominated industry and how manufacturers like Open Shutters are keeping the timeless tradition of quality master craftsmanship alive for future generations.

The journey began in the NSW Blue Mountains in the mid 1980’s with Danish born master cabinetmaker, Jens Mikkelsen crafting solid timber furniture from home supported by his wife Marion, a textiles and design high school teacher and self-taught business manager. As the business grew, Ms Mikkelsen’s two children, Bruce Cottrill (a qualified carpenter) and Gail Cottrill (an expert in service management), also became involved, each bringing diverse skillsets to the table. “A family business really starts with the talents and diversities that exist within the family,” said Ms Mikkelsen. “You use the resources you have in order to survive and put bread on the table until you get lucky as we did.” By “getting lucky” Ms Mikkelsen clarified that they pioneered the manufacture of quality shutters in Australia, crafted in the tradition of the original 19th century southern American plantation shutter but

altered to suit our climate and way of life.

While some Australian businesses had been tinkering with the development of shutters, Jens Mikkelsen took them to a whole new level. “The designer market really embraced what we were doing because we had a high quality product with substance and we were focused on sustainability,” said Ms Mikkelsen.

Once the shutters started to take off, Ms Mikkelsen left full-time teaching to focus on the company. She learnt very quickly that she was stepping into a “man’s world” and would have to learn on the run how to manage the business and staff without any formal business qualifications. “It was the customers who taught me,” said Ms Mikkelsen. “When you’re dealing with people you have to listen. And because we listened and we delivered, they let others in their network know about us. We caught a wave of fashion and Australia embraced it. And that’s how we grew the business.”

Not only could Ms Mikkelsen hold her own when it came to technical product knowledge (politely refusing to transfer people to “one of the boys” when they called), she also had the foresight to translate all technical language into layman’s terms for the company’s marketing collateral, in-house

COV ER S TORY

manuals and the early designs for their computer system.

Outgrowing the Blue Mountains, the family moved the business to the Central Coast in 1995. By that stage Open Shutters had grown into a substantial manufacturing operation and they were recognised for their efforts in sustainability and people development with a string of awards. For the next fifteen years, the shutter industry in Australia thrived. Open Shutters had a staff of sixty, active offices in two major cities and a number of affiliated representatives throughout Australia. However cheaper overseas imports combined with the constant struggle of obtaining finance and increasing red tape around compliance really began to take its toll, particularly when the GFC hit. Following what Ms Mikkelsen described as “very difficult years”, it was time for the family to make a big decision - close the business, follow the herd, or “go back to the future” and return to their roots by creating one-off designs for a high-end niche market. After a study trip to the US highlighted that their product was truly world-class, the family decided that honing in on their point of difference was the best way forward. “We had to ensure our production was set up to focus on the core of what we were, which was to make one-offs, and not be driven by the market,” said Ms Mikkelsen. A large part of making that work was to focus on people. “We have always been very deliberately focused on the fact that we are making a product for somebody’s castle. There isn’t one person

Marian Mikkelsen overlooking the Open Shutters factory in our organisation that wouldn’t be across that,” said Ms Mikkelsen, who has always advocated hiring people based on attitude and values first and foremost, as the skills can be taught.

Equally focused on their people and ongoing skills development as they are on the customer and the product, the Open Shutters management team shares the view that it is vital to train the next generation of staff to carry on the tradition of experienced craftspeople. This is evident in the fact that a fair percentage of the team consists of apprentices who, in partnership with Central Coast Group Training,

are trained in the detailed craftsmanship and finishing techniques for which Open Shutters is renowned. Ms Mikkelsen is also very proud of the fact that a number of staff on the factory floor are women who initially came to them without woodworking skills but with a genuine passion to learn.

Ms Mikkelsen said innovation and continuous improvement are the keys to finding the balance between designer craftsmanship, which is very labour intensive, and commercialisation. With that in mind the decision was made to engage a Commercial Director in 2014. They specifiCONTINUED ON PAGE 21

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info@patongahotel.com CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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EDITORIAL

Edgar Adams discusses local issues

Economy and banks catch up with developers Much the same happened in Wyong IT’S ALWAYS BEEN a case of timing. except Wyong Council wasn’t dysfunctional.

Wonderful things happen and bad things The new Gosford Council totally changed happen. Sometimes its luck and good planand welcomed investors and property ning but quite often it is in the timing. developers.

People put together very sound proposIn no time DAs that had languished als that would work but for some reason for years were being approved and many they don’t get off the ground. developers commenced their projects.

Most times it’s the economy because Drive around North Gosford, West during the good times we get confident Gosford and Terrigal and check out and optimistic enough to put the effort what the McKinna led (Gosford) Council into developing our ideas, but by the has achieved. time we get to making them happen the This gave the larger developers confieconomy has turned sour and everyone dence to move ahead with their projects becomes nervous. and in late 2015 and early 2016 we saw That usually coincides with the banks some massive projects approved. turning off the money tap without notice, Currently there are approvals current which is the cause of so many failures. Or, for almost 2,000 residential units in the they get nervous about a particular secGosford CBD. tor and want their money back no matMost are either struggling to get bank ter what. finance or have given up and are now on The banks have their own set of rules the market. The banks are out of the market and are so big that they have no interest in and certainly out of Gosford. the damage they cause to individuals or an Those that are dependent on Chinese industry sector. funding are looking very shaky.

Investors can also be quite nervous parOf course there is another issue and that ticularly when they receive the wrong sigis the Central Coast Council merger. nals from government. There are other outSince May it seems that economic develside influences too these days and that is opment and encouraging investors has foreign investment, particularly from China. taken a back seat.

China has turned the money tap off.

Just when we were really getting invesSo what has all this got to do with the tors to look positively at Gosford other Central Coast? issues have got in the way.

Four years ago a very dysfunctional Gosford This council merger involves mixing Council found itself with a new group of water and oil (Gosford and AM Wyong Councils) councillors,Murrays_Erina-tamworth new mayor and a new ad_small_update.pdf CEO. 1 2/17/15 10:24

and coming up with cream. A massive task that is obviously getting all the attention.

Investors are just getting in the way.

That’s timing for you!

Some really good news though is the State Government’s decision to locate their new railway maintenance facility at Kangy Angy with the creation of 200 real jobs.

When government decides to do something nothing gets in the way.

It’s a plus for the region but there are some unhappy Kangy Angy residents.

Finally, this month’s cover story should be essential reading for all but in particular all those who keep telling us that manufacturing is dead.

Marion Mikkelsen’s story is evidence that manufacturing in Australia has a bright future as long as we are prepared to accept change and innovate. It is all about innovation.

Open Shutters is a family business that we can all take a lesson from.

Edgar Adams Editor

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CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

BUSINESS NEWS

200 jobs at Kangy Angy Train Maintenance Facility

THE CENTRAL COAST has scored a major employment generating investment with the State Government identifying the region as the optimum location for maintaining the new Intercity Train Fleet now on order.

The new Intercity Fleet Maintenance Facility will be built at Kangy Angy at a cost of $300 million and will employ around 200 people including tradesmen and apprentices.

The Minister for Transport, Andrew Constance, announced in mid-August that the 520 double-deck carArtist’s impression of new Intercity Fleet Maintenance Facility at Kangy Angy riages would be built in South Korea by UGL-led Full construction of the new Intercity The project will comprise a fleet mainteconsortium partner Hyundai Rotem, while Maintenance Facility is expected to comnance building with four enclosed mainteUGL has won the 15-year contract to mainmence in mid-2017. Operation including nance tracks, auxiliary workshops, electronic tain the new carriages at Kangy Angy. UGL commissioning is scheduled to commence clean room, material storage, wheel lathe, is a Sydney based ASX listed engineering in 2019. Based on the current construction automatic wash. Additional miscellaneous and property services company. program and activities, the total construcbuildings will house administration and The site for the new Facility was chosen tion program for the project would be training rooms, facilities for presentation after considering Warnervale which was ruled approximately 33 months. and training maintenance staff, a signalout due to a number of constraints that could Acquisition of twelve wholly or partially ing building and a train simulator. Site not be overcome. The Central Coast was owned properties will be required for the infrastructure will include new railway chosen over other areas In order to minimise project, seven of which are owned by track infrastructure, a new access roadway empty train movements and place it closer to Central Coast Council. One property in and bridge to the facility site off Enterprise where trains commence and conclude their Orchard Road has already been acquired.

Drive, a new flood access road between journeys, which is the Main North Line.

The New Intercity Fleet will come into Orchard Road and the proposed new In addition, the rationale for the Central service progressively, with the first trains access roadway and staff car park.

Coast as the preferred location is based on expected to be delivered by 2019, with Subject to determination and approval, the current New Intercity Fleet deployment the remainder of the fleet being delivered early works associated with the project strategy, which would provide for a larger through to 2024. are expected to commence in early 2017. proportion of New Intercity Fleet trains being deployed on the Central Coast and Newcastle lines.

In May 2014, the NSW Government announced its intention to invest in the procurement of the new Intercity Fleet, a fleet of trains that will carry Central Coast, Newcastle, the Blue Mountains and South Coast customers to and from Sydney.

Transport for NSW says the need for investment in train maintenance facilities across NSW is ultimately linked to the current fleet size and its composition.

The primary need for the proposed new Intercity Fleet Maintenance Facility is a direct result of the current procurement of the new Intercity Fleet trains and the Your years of hard work building your business need to result in ing it stays in requirement for them to be adequately profits too. Is your business peddling like crazy but challenged g but those elusive maintained. However, an opportunity also finding new ground? Are you open to ideas that can free up across your financials. cash-flow and empower your bottom line? y for your future? exists to improve current operations across Then you’re ready for Harwood Chartered Accountants ountants the Sydney metropolitan network through a refreshing approach to building your profits. the development of the new Intercity Fleet Maintenance Facility at Kangy Angy.

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CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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BUSINESS NEWS

Terrigal SPAR Express takes out top award

Bob Little (SPAR Guild Council Deputy Chair), Jason Parrelli (SPAR Express Terrigal) and Lou Jardin (Managing Director, SPAR Australia Ltd) TERRIGAL SPAR EXPRESS supermarket has been named 2016 Store of the Year at the SPAR Australia annual Gala Awards

Dinner held at the Gold Coast Convention & Exhibition Centre in July.

Over 300 retailers, suppliers and media,

as well as the Directors and staff of SPAR Australia were present to celebrate the achievements of SPAR Retailers over the last year.

Owned by Jason Parrelli, this is the second time SPAR Express Terrigal has taken out the title, winning the Award in 2013.

SPAR Express stores are positioned as the local convenience stores for people on the go.

The judges said, “SPAR Express Terrigal exhibits very high standards right across the store, from the quality of its products, to the presentation on shelf and the freshness of the store.�

Locally owned and operated, SPAR Express Terrigal is part of the worldwide SPAR family. Over 12,300 SPAR stores in over 40 countries across 4 continents meet the needs of over 13 million customers daily.

Pullman Magenta Shores celebrates 10 years Pullman Magenta Shores Resort recently celebrated reaching its 10-year anniversary milestone with a special gala evening.

With the theme ‘Ten Years of Magenta,’ a crowd of over 140 guests gathered to celebrate the milestone with the guest list including individual villa owners, residents, golf members and resort staff.

Throughout the night guests enjoyed a menu specially prepared by Pullman Magenta Shores’ culinary team, an array of fine wines, live entertainment, and a memorable presentation of the history of Magenta. The evening concluded with a dazzling fireworks display, to the surprise and delight of guests.

Pullman Magenta Shores staff cutting celebration cake Staff who had reached their own ten year milestones with the resort were congratulated by General Manager Sam Panetta and Accor Hotels’ Vice President

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BUSINESS NEWS

Pacific Link named Housing Provider of the Year

Top honours for CKDS Architecture

CKDS Directors, Caine King and Stuart Campbell Pacific Link’s Fiona Rossendell, Rob Kitchen, CEO Keith Gavin, Simone Lenihan and Daphne Wayland at the housing awards PACIFIC LINK HOUSING has crowned an award-winning year by being jointly named NSW Community Housing Provider of the Year at the top of a field of more than 120 organisations across the state.

Pacific Link won two awards at the recent NSW Federation of Housing Associations annual conference, taking out the Excellence in Customer Service Award before being jointly named Housing Provider of the Year with development partner Sydney-based Evolve Housing.

Anticipating sweeping changes to NSW Government policies announced this year, Pacific Link and Evolve Housing formed a joint venture to tender for three unit blocks across the regions they service last year – winning contracts to develop and manage more than 80 new studio apartments.

“Providers have traditionally worked as separate units in separate areas, so the decision to put aside our boundaries and work together on projects that are of benefit to both regions was unique,” said Pacific Link Chairman David Bacon.

“New government policies now in place encourage cooperative ventures and collaboration between providers, private sector developers, the disability sector and all other participants with an interest in, or ability to help provide affordable and social housing. The award recognises our innovative approach and the benefits it will deliver to both regions,” he said.

In addition to increasing the availability of affordable and social housing, Pacific Link has also been ahead of the curve in developing services and programs to provide new opportunities for social housing tenants, support their ongoing education at all ages, and provide training programs leading to employment.

“Social housing should not be seen as a life-long entitlement,” said Pacific Link CEO, Keith Gavin, “and the programs we provide are there to help all those tenants who are able to build their skills, enter employment, reclaim their independence and return to private housing.”

Central Coast and Hunter architects, CKDS Architecture has taken out top honours at the 2016 Urban Development Institute Australia (UDIA) NSW Meriton Awards for Excellence at a gala dinner held at The Star in Sydney in early August.

CKDS Architecture was awarded Excellence in Northern NSW Regions Development for its work on the Gateway Parry Development project located in Newcastle. CKDS also received a commendation in the Excellence in Commercial Development category for the same project.

The firm will now be considered for the UDIA President’s Award to be announced in September.

Directors Caine King and Stuart Campbell accepted the awards saying, “We are committed to creating and designing places of excellence across all levels for people living and working in modern urban environments.”

Based at East Gosford and Newcastle, CKDS Architecture has worked on some of the region’s most diverse commercial, industrial and residential designs including the Waterside Development at Gosford and the Tuggerah Regional Sports Centre.

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CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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BUSINESS NEWS

International Football School secures lease at Mt Penang THE INTERNATIONAL FOOTBALL School which was established at Mt Penang Parklands nearly four years ago has signed a lease with the NSW Government that, with options, secures its future for the next 23 years.

The school occupies eleven buildings at Mt Penang which are used for classrooms, administrative offices and canteen and uses and maintains the equivalent of seven football fields across the site.

The School opened in January 2013 with 76 students and currently has 373. They expect to have over 410 enrolment in the 2017 year.

CEO Paul Chapman said that the school model was unique in Australia in that it embodies an academic and sporting ethos with staff, students and families aligned with the School’s values. “We have a strong academic focus and follow a Project Based Learning teaching model encouraging collaboration, creativity, communication and critical thinking,” he said.

Students come from as far away as Nelson Bay, Newcastle and Sydney and its

reputation is such that some families have moved to the Central Coast so that their child can attend the school. “We have one full fee paying student from Portugal and others from Japan and interstate,” he said.

The school has a total staff of 80 people of which fifteen are full time teaching staff, plus a team of full time coaches who have had a professional career or are still active in sport and are paid professional wages The school operates a full time cafe with three qualified chefs and students and staff sit down for lunch together while breakfast is provided to students and families arriving early due to work commitments.

Tennis School The School does not just concentrate on football. A few years ago it obtained the management rights to the Gosford Tennis Centre at West Gosford and now has 50 students enrolled in a tennis programme with eighteen full time teaching staff and full time coaching staff.

Since taking over activities at the Tennis Centre have increased and strong links

Mingara supporting the community

Mark Durie (Principal Aspect Central Coast ) , Andy Yelds (Executive General Manager Mingara Leisure Group) Sue Anderson (Aspect) , Lisa Evans (CFO Mingara), Tina Rice and Amanda Yates from Aspect AT MINGARA RECREATION Club’s Community Grants Evening in late July, over $40,000 in grant funding was awarded to Central Coast community groups that share Mingara’s vision of making a significant contribution to community life.

Congratulating all of the local community groups dedicated to improving the lives of the under-privileged, CEO Paul Barnett commented that this year Mingara

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

had contributed $1.2 million towards community facilities, projects, sport and welfare.

Over 200 community representatives attended the Grants Evening that included a special dinner, recognising local heroes and the community groups that share Mingara’s vision. Many of this year’s recipients work with children and have programmes to assist leadership and literacy.

International Football School students at training to Tennis NSW have all resulted in a local membership base currently running at 487 members.

BUSINESS NEWS

Robertson & Robertson announces merger with North Coast valuation firm

New direction for Plateau Chamber of Commerce

Terry O’Rourke, Rob Loader, Geoffrey Solomon THE DIRECTORS OF Magann O’Rourke Loader Property Pty Ltd, Coffs Harbour and Robertson & Robertson (Central Coast) Pty Ltd have announced the merger of their businesses with effect from 1 July 2016.

Magann O’Rourke Loader was founded in Coffs Harbour by Pat Magann and the specialised valuation practice has been further developed in recent years by the current principals, Terry O’Rourke and Robert Loader.

Robertson & Robertson was founded on the Central Coast by John Robertson in 1973. Since then it has expanded to employ over 20 Valuers in an extensive range of valuation fields conducted through offices in Tuggerah and now Coffs Harbour.

The Boards of both companies decided the synergies of combining would provide enhanced opportunities for stakeholders and staff and improve serviceability to existing and future clients of both firms.

The merger has been achieved by a 100% wholly owned subsidiary of Robertson & Robertson acquiring the business and business name of Magann O’Rourke Loader.

The Coffs Harbour business will continue trading under that name.

Terry O’Rourke and Robert Loader have become employee Directors of Northern State Property Services Pty Ltd, the Robertson & Robertson (Central Coast) Pty Ltd subsidiary. They have also become shareholders in Robertson & Robertson (Central Coast) Pty Ltd. Terry O’Rourke, Director of Magann O’Rourke Loader Property Pty Ltd said: “Both Rob and I are looking forward to the significant opportunities the merger brings, particularly in relation to business development, and further specialisation within our profession.”

“The combination of the strengths of both companies will ensure the service standards of which both companies are proud will continue. Additionally Robertson & Robertson will be able to provide the Coffs Harbour office with greater support services and a platform for further development under the corporate business model” said Robertson & Robertson Group CEO, Geoff Solomon.

Central Coast Plateau Chamber of Commerce Chairman, Lorraine Wilson The Central Coast Plateau Region has long been off the radar as far as sustainable development for food production and associated business interests, caught in a long held belief by both Gosford City and Wyong Councils that nothing happened west of the M1.

That perception had begun to change in the dying stages of both councils and now, with a combined land area of approximately 33% of the Central Coast Council, it is time for a change.

Chairman of the Central Coast Plateau Chamber of Commerce (CCPCC), Lorraine Wilson, and the CCPCC Executive Committee are determined that the CCPCC will be a legitimate voice for business interests that include all sectors necessary to maintain sustainable productivity allied to food production, associated businesses and labour resources.

The broad scope of agribusiness interests currently located on the CC Plateau includes stone fruit, avocado, nursery, vegetable, cut flowers, red meat, along with a number of emerging industries such as horse spelling.

While citrus, once a mainstay of the region, has experienced a downturn in the past couple of decades, it has been more than replaced by one of the state’s largest poultry meat production regions.

During the forgotten years, many hectares of arable land have been allowed to lay dormant as a result of inefficient planning policies and lack of insightful vision to encourage wtechnological advances in agricultural production, for instance the introduction of RU4 to enable Primary Production Small Lots for intensive agriculture.

CONTINUED ON PAGE 21

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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BUSINESS BRIEFS

Fluid Plumbing appoints Customer Service Manager based at their own premises in Barralong Road, Erina.

Fluid Plumbing specialises in all aspects of plumbing maintenance and offers a 24hr emergency service.

“We have built our business on personal service which is our promise to our customers. We employ ten full time plumbers plus a further six administrative staff and no subcontractors,” said Mr Mikkelsen.

Pinocchios – Gosford’s latest upmarket eating place

The Fluid Plumbing Team FLUID PLUMBING OWNERS, David and Justine Mikkelsen have announced the creation of a new position in their business and appointed Saia Latu Customers Services Manager.

James Nouri, Manager Daniel Lupo, Sommelier Luke Wright and Tara Dickinson

Saia Latu, David Mikkelsen and John Morrison

4332 0177

Mr Latu will service Fluid Plumbing’s customer base as well as promote new business.

Mr Latu joins the business with 25 years retail sales experience on the Central Coast having worked for General Pants Co, Littles and Slimes Surf Shop.

The Mikkelsens established Fluid Plumbing ten years ago and are now

The ‘A Team’ for all your Property Development needs.

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Gosford restaurateurs James Nouri and Tara Dickinson have opened Pinocchios Wine & Pizza in William Plaza Gosford.

The 60-seat restaurant has been totally designed with good food and good wine in mind, in particular their authentic Italian pizzas made from hand-stretched dough and antipasto dishes.

“We have designed Pinocchios to be unique and become a destination,” said Ms Dickinson. “James and I believe in Gosford and we want the best for it,” she said.

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BUSINESS BRIEFS

A big feature of Pinocchios is their wine list which features eighty wines from Italy, Germany and France as well as Australian and New Zealand. Sixty of these wines are available by the glass.

To enhance the wine experience Nouri and Dickinson have employed a sommelier Luke Wright to maintain their cellar help customers enjoy their experience.

Pinocchios is the latest venture of James Nouri and Tara Dickinson. At the end of last year they opened Tommy’s on the Gosford waterfront. They continue to expand the Jimmy G’s brand on the Central Coast.

Pinoccios is open 7 nights and for lunch 6 days.

Luminous Dentistry aims at creating a new era for modern day dentistry. It has a Scandinavian influence in its design, and aims at changing the way we see a visit to the dentist. The practice will provide the range of dental services, but with state of the art facilities and equipment from Germany. They specialise in porcelain cosmetic work and full mouth makeovers.

Ms Jenkins said she felt Long Jetty was the ideal location to set up shop, particularly to appeal to this 25 plus market.

Next generation takes over at Gosford Signs

Dentist sets up in style at Long Jetty

Cassandra Jenkins and her partner Dr Ben van Veenendaal Cassandra Jenkins and her partner Dr Ben van Veenendaal have opened “Luminous Dentistry” at 1/441 The Entrance Road, Long Jetty.

Ms Jenkins is a well-known local Dental Hygienist and has teamed up with her partner Ben, a dentist operating in Newcastle for almost six years.

Andrew Waters, Elih Hargraves, Barney Waters and Matthew Waters

Coast established in the brush and paint era, moving into new digital sign manufacturing technology when it first appeared and then keeping up with it as computerisation advanced.

“There’s not much that we haven’t signed,” said Mr Waters. “We did the signage on the original Chickadee Chickens’ race car that Graham Bailey raced at Bathurst in the 70’s and last week we had to sign a light aircraft.”

Gosford Signs will now be run by Matthew Waters who joined the business 24 years ago, while Andrew, his older brother who heads up the graphic design department and has been with the business for ten years, will continue in that role.

Barney Waters plans to indulge his passion for vintage motor bikes and maintain his interest in music and in particular the New Empire Ballroom Ragtime Dance Orchestra which he established many years ago and that continues to perform around the state.

ses Wanted Quality Businesmobile home villages, parks, Including caravan ustries. turing & service ind fac nu ma s, motel e. nc rie Over 37 years expe

Legendary Central Coast signwriter, Barney Waters is retiring from Gosford Signs, the business he founded at West Gosford 46 years ago. Gosford Signs has become one of the best known sign businesses on the

STATES ARGYLE43E32 6555 Ph: 02 et.au argyle@terrigal.n

As Superannuation Specialists we know how to turbo charge your SMSF

By creating a Self Managed Super Fund (SMSF) smart investors are taking control of their financial destiny and enjoying a better quality of life.

Your SMSF can buy property, commercial real estate, shares and managed funds - in fact almost anything that you can invest in yourself. Your SMSF can even borrow to buy these assets.

With the ‘best strategies’ and the ‘right advice’, your SMSF can be a very powerful tool that generates income, accumulates wealth and saves your tax along the way.

A SMSF can also be very effective in protecting your family in the event of something that doesn’t quite go to plan.

The SMSF sector is the fastest growing superannuation sector in the country and it is where the smart money is going.

“Done right, buying real estate in your SMSF will be a real wealth building opportunity that may not be available forever...”

David Evers Director, Robson Partners

Want to learn more? Pre-register to our Self Managed Super Fund Workshop series by emailing me or scan the QR code below on your smart phone.

> For more information scan to register please visit our website, call 02 4320 0500 l david.e@robson.com.au

www.robson.com.au

!

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E RE

N MI

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CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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NEWS

Effective blogging is good business EVERYONE THINKS THEY can write a blog, especially nowadays with so much technological assistance available. But have they got anything to say and will anyone be interested? And what’s the point anyway?

Interior decorator, Samantha Bacon, spent almost a year in planning her blog before launching two months ago. And she certainly has something to say.

Sam has developed a solid reputation as an interior decorator and colour expert since launching her business, Samantha Bacon Colours & Interiors, fifteen years ago. She is the colour expert for two national lifestyle magazines and has appeared as the colour expert on national television lifestyle programs. Sam recently developed the colour schemes and finishes for the 51 new residences to be built in the next stage of the prestigious Magenta Shores development.

Sam was inspired to develop her new blog, Making your HOME beautiful, by the fact that she already had a small, unloved blog, associated with her website, samanthabacon.com.au, which was generating most of her new business leads. That blog dealt with practical things, like, how to select bricks. With most customers for such services looking online for suppliers, it seemed logical to pay more attention to this aspect of the business.

So Sam set about researching the most effective ways to develop a successful blog and found that there is an enormous resource of information available from professional blogging and social media experts around the world, with some of the most useful assistance coming from entrepreneurs here in Australia.

Screenshot of Samantha Bacon’s blog What all the professional blogging experts have in common is their number one criteria for a good blog – make sure you have something worthwhile to say and spend the first few months blogging concentrating on building your blog with information that people need. Consider how you can solve people’s problems and give them plenty of free advice before even thinking about ways to monetise your blog. The consistent message is that this will come if you have good, regular, useful content in your blog that people need to enhance their lives. So, Sam learnt that content is king and with her knowledge, love and passion for colour and design decided that launching a dedicated blog to assist people solve their decorating problems was the way forward.

Making your HOME beautiful is for everyone who loves their home and needs inspi-

Samantha Bacon ration, assistance and ideas to turn it into a place they love to be in. And Sam knows it will also be good for business

What if you lost your data drive, right now?

Did you know 60% of businesses that lose their data will shut down within 6 months of the disaster?

Do you know what Business Continuity is for your I.T Infrastructure?

Don’t Worry, We can help.

Inspired Techs, with our industry leading partners are offering a business event like no other on the coast. This evening will provide you, the business owner and executives, valuable information on where technology is heading, and how to protect your business through web security, and one of the least well performed services Business Continuity (keeping your business running when a disaster happens).

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

We see this every day, you think you are protected, then you get an infection like Crypto Locker, not only is your Web Security not working for you (or in most cases non-existent) but you find at that point your backups aren’t quite what you thought they were.

We will give you the information needed to make informed decisions on protecting your business and assets.

When: Thursday 17th November Time: 3.30pm to 6.00pm (drinks and nibbles will be supplied) Where: The Coast Bar and Grill (formerly Iguanas), Gosford Waterfront To book: ibc.inspiredtechs.com.au

PROPERT Y

SALES

Fountaindale factory sold subsequent to auction

A local investor has joined with an owner/occupier to buy a factory property at 11 Ketch Close, Fountaindale paying $1,771,000 including GST. The property comprises 2,720 sqm a modern concrete tilt-panel walled factory / warehouse and offices on a 4,834

Sydney investor buys Erina commercial on 6.00% net yield.

sqm block with extensive concrete hardstand.

The property was passed in at auction under instructions from Korda Mentha as Receivers and Managers through Raine & Horne Commercial. Ben Purdue subsequently negotiated the sale.

TUGGERAH NSW

A Sydney investor has paid $500,000 (GST not applicable) for Unit 2, 202 The Entrance Road, Erina.

The 117sqm unit is part of a 6-unit complex with onsite parking.

The property has been leased to Luxaflex on a 14 month term with two x 1 year options providing a 6.00% per annum return.

Ben Purdue from Raine & Horne Commercial negotiated the sale.

Tuggerah vacant industrial sold A Central Coast business has paid $1,020,000 plus GST for two vacant lots in Joule Place, Tuggerah - $278 per sqm

WOONGARRAH NSW AVAILABLE SEPT 2016

AVAILABLE NOW

LEASE OR BUY

BRAND NEW PROFESSIONAL SUITES

FOR LEASE

PROFESSIONAL SUITES

Located in the “Mariners Centre of Excellence” building on the Central Coast of NSW, our new state of the art Medical Complex provides an excellent opportunity to relocate or start your practice.

“Warnervale Medical Complex” is located on the Central Coast of NSW and is ideally located 5 minutes off the M1 Motorway – 1hr north of Sydney & 40 minutes south of Newcastle.

With over 50000 cars passing daily, this is an ideal opportunity for any health related service such as Dental, Orthodontic or Ophthalmology.

Our well-presented 1st floor professional floor space (with lift access) provides an area of approximately 200m2 which will require minimum fitout to be ready for you to move in. You will be surrounded by other health services on the ground and 1st floor including a large private General Practice, Pathology, Physiotherapy, Pharmacy, Specialists and Allied Health services.

Only 5 minutes off the M1 Motorway and close to Westfield, Tuggerah railway station & a large business/ industrial park, our well-presented 1st floor professional suites (with lift access) provide medium to large office space ready for you to fit out & move in. Other health services on the ground and 1st floor include a large private General Practice, Pathology, X-ray, Physiotherapy, Pharmacy, Specialists and Allied Health. Future planning includes gymnasium, child care centre and hotel/conference centre.

Located on the main corridor link from the northern end of the Central Coast to the M1 motorway & with further major residential housing & commercial developments underway this space is in the ideal location to relocate or commence your business.

Floor space area of up to 390m2, 400 car spaces and café onsite make this an opportunity not to be missed.

Vacant possession available September 2016 & 100+ car spaces onsite make this an opportunity not to be missed.

For further information contact Debra Smith on 02 4356 2514 or email debbie.smith@warnervaledoctors.com.au

For further information contact Beatrice Gill on 02 4356 2517 or email Beatrice.gill@warnervaledoctors.com.au

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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16

PROPERT Y

COMMERCIAL AND INDUSTRIAL PROPERTY FOR SALE/LEASE

UNIT 13/15-17 ACE CRES, TUGGERAH LONG JETTY

Rare opportunity to lease space in this highly sort after industrial estate. Approx. 138m2 high clearance unit with allocated parking & office.IN2 zoning - suitable for most businesses. The only industrial estate from the coast to Berkeley Vale, it can’t last!

FOR LEASE $18,000 NET + GST

LISAROW

Freestanding industrial building with dual roller door access and column free design. The high clearance warehouse is approx 325m2 with amenities downstairs including lunchroom and store rooms approx 100m2 and mezzanine air conditioned offices approx 100m2.

FOR LEASE $1,200 G PW + GST

WEST GOSFORD

Approx 220m2 of high clearance warehouse plus another 42m2 (approx) of air/con reception area & amenities. Upstairs boardroom, office & drawing room, positioned over the reception & amenities approx 42m2. 2 parking spaces along with exclusive parking area in front of the roller door.

FOR SALE $499,000 + GST

WARNERVALE

Now available - 7209m2 parcel within close proximity to the proposed new Warnervale Town Centre. Adjacent to the M1 Motorway.

FOR SALE $1,081,350 + GST

TUGGERAH

Excellent 495m2 (approx.) factory/warehouse located in the Tuggerah Business Park. Includes 100m2 (approx) of offices space, a large ground floor showroom 95m2 (approx), plus quality amenities and 3 huge roller doors.

FOR LEASE $82,000G/PA + GST

TUGGERAH

This incredible offering is a well-appointed freestanding commercial office building with an excellent presence. Close to the M1 Sydney Newcastle Motorway and minutes’ walk from Tuggerah Railway station, Westfield Shopping Town and the recently rejuvenated Tuggerah Super Centre. The improvements include approximately 4,545 m2 of high quality office space over two levels with a lift. The configuration of the building has a very marketable layout in the form of an East Wing - West Wing design. The land area consists of approximately 12,090 m2 and the site is level and fully serviced. Currently the improvements on the land are well below the permitted development FSR of 0.8:1 allowing for further development of the expansive site.

Expressions of Interest close 12pm Thursday 10th November, 2016.

SOMERSBY

High clearance, 400m2 factory workshop with 450m2 all weather yard. Amenities include: mezzanine offices, lunchroom, shower & toilets, 3 phase power - 100 AMP per phase.

FOR LEASE $800 NET PW + GST

WYONG

Level industrial block with dual access, One of the last remaining blocks available!

3,410m2 at $145psm it represents excellent value.

Join other companies like Plateau Foods, Cordina Food Company, McDonald’s & 7 Eleven.

FOR SALE $494,450 + GST

WYEE POINT

DA approved for 40 place Child Care Centre, 4 Residential Town Homes, 18 units & a retail component consisting of a supermarket & 8 retail shops or offices. Site area of approx 8,650m2. FOR SALE $1,900,000 + GST

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

FOR LEASE

Quality industrial strata unit for lease 164m² total area including 31m² of open storage mezzanine area, regular in shape, high clearance roller shutter, amenities with shower, 3 allocated parking spaces, gated secure complex. Minutes to Sydney/ Newcastle M1 Motorway and Westfield Tuggerah.

West Gosford

Sale

23 ARIZONA RD, CHARMHAVEN FOR SALE/FOR LEASE

Approx 1300m² total area, 278m² ground floor and first floor offices and amenities with 1023m² of high clearance L shaped factory includes 5 tonne crane, heavy duty 3 phase power and extensive concrete hardstand.

18 NELLS RD, WEST GOSFORD

FOR LEASE

3 industrial units available for lease, areas from 355m² through to 1145m² approx. Some units are open without fit-out while others are fitted out with offices and mezzanine, 3 phase power and alarms, gated estate, heaps of parking. Great truck access.

LOTS 410 & 411 WARREN RD, WARNERVALE FOR SALE

Two parcels of land side by side totaling 17,123m² approx. Located midway between Sydney and Newcastle just off the M1 motorway. Zoned IN1 industrial; neighbours include Woolworths Distribution, Linfox and Sanitarium.

4 KARALTA LANE, ERINA

FOR LEASE

$99,000 PA NET + GST High profile position, 313m² net lettable area, great exposure with a huge glass frontage on Karalta Lane just off Karalta Road. Take advantage of multiple access points, convenient position, onsite parking and surround yourself with high profile users Harvey Norman, Fantastic Furniture, Services NSW to name a few.

SUITE 5/31 DWYER STREET, NORTH GOSFORD FOR SALE $450,000 + GST Ground floor office 211m² approx, fully fitted out with an additional mezzanine level and 2 onsite allocated parking spaces. 1.2 km to Gosford train station and 8.9km to the M1 motorway. Large suite for a great price.

Prices shown with * are inclusive of GST.

Well located premises located on the Central Coast Highway West Gosford. 220 m², Current tenant Fitness Plus, Lease term 5 years expiring 30/6/20, Option period 5 years, Starting rent $50,000 with annual review, outgoings $12,000 approx pa.

Berkeley Vale

Sale

Highly sought after location in the popular Berkeley Vale industrial estate. 315sqm of industrial factory unit plus exclusive use of 90 m² common area, medium clearance, three (3) roller doors.

Erina Sale

Offered for sale as a vacant possession opportunity is this perfectly located property within the popular Erina Business hub. Totalling 374m², currently used in retail, on-site parking and direct Highway signage.

West Gosford

Sale

Industrial factory unit, Good road exposure, Secure tenant with good lease, 144 sqm with offices & factory, Current rental income of $18,583.56 + GST, Outgoings paid by tenant.

4365 0645

Suite 5, 206 The Entrance Road, Erina www.rhc.com.au/erina

Get results!

ADVERTISE YOUR PROPERTY IN CCBR For further information phone 4367 0733 or email info@ccbusinessreview.com.au

PROPERT Y REPORTS

Lots 3 and 4 comprise a total of 3,664 sqm of level land zoned IN2.

The properties were most recently traded in 2012 for $935,000 RP Data reports.

The sale was negotiated by Ty Blanch from LJ Hooker Commercial Central Coast.

The unit is part of a recently completed complex of 12 units.

The sale was negotiated by Ty Blanch from LJ Hooker Commercial Central Coast.

North Wyong vacant industrial sold Lot 12 Amsterdam Circuit, North Wyong a vacant level block of 3,148 sqm has sold for $503,680 plus GST - $160 per sqm Zoning is Enterprise Corridor. Bernie Nash from LJ Hooker Commercial Central Coast negotiated the sale.

Unit sells in new Tuggerah Business Park complex A 128 sqm factory/warehouse unit at 3 Fleet Close, Tuggerah Business Park has sold for $265,000 plus GST to a Central Coast buyer.

LEASINGS

Tuggerah Business Park unit sale

Investor buys Tuggerah Business Park unit

A local investor has paid $975,000 plus GST for Unit 8 at 1 Reliance Drive, Tuggerah Business Park.

The 850sqm unit which includes quality office fit-out was last traded in 2006 for $875,892 reports RP Data.

The sale was negotiated by Ty Blanch from LJ Hooker Commercial Central Coast.

sold to a Sydney based builder/developer for $236,830 plus GST - $105 per sqm Karen Aubrey from LJ Hooker Commercial Central Coast negotiated the sale.

Unit 13, 19 Reliance Drive, Tuggerah Business Park has sold for $465,000 plus GST. The vacant 168 sqm unit had been on the market since early 2015 and was originally listed for sale at $505,000.

The sale was negotiated by Ty Blanch from LJ Hooker Commercial Central Coast.

Sydney investor buys Berkeley Vale industrial unit A Sydney investor has paid $217,000 plus GST for a 160 sqm industrial unit which is part of a 8-unit complex built about 30 years ago at 7 Apprentice Drive, Berkeley Vale.

The unit was bought with vacant possession. Mark Davies from McGrath Central Coast negotiated the sale.

Sydney developers buys Somersby industrial A Sydney developer has bought Lots 11, 12 and 13 Somersby Falls Road, Somersby paying $751,250 - $373 per sqm.

The 2,010 sqm property is rectangular shaped. Lot 6 Sailfind Place, Somersby has

Bing Lee leases Tuggerah bulky goods Electrical goods retailer, Bing Lee has leased Unit 1, a 7,335sqm bulky goods warehouse property at 160 Pacific Highway, Tuggerah.

Terms of lease are 5 years with 5 year option at a rental of $146,600 per annum including outgoings plus GST. Stephen Moore from RCI Group negotiated the lease.

Dominos Pizza leases Tuggerah Straight store Stephen Moore also reports Domino’s Pizza has leased a 99 sqm store at 186 Pacific Highway, Tuggerah. Terms of lease are 7 years with 5 year option at an initial rental of $39,000 per annum then $42,000 and $45,000 in the 2nd and 3rd years and CPI thereafter, all including Outgoings plus GST. Engineer locates to Coast leases at Somersby Engineering company, Trent Engineering, has relocated from Brookvale and leased Unit 2 at 1 Raverson Clos, Somersby.

The 515 sqm manufacturing unit is part of a larger recently completed complex Terms of lease are 3 years with 3 year option at a rental of $55,000 per annum plus Outgoings and GST. Karen Aubrey from L J Hooker Commercial Central Coast negotiated the lease.

• Outdoor & Building Signs • A-Frames, Banners & Flags • Vehicle Graphics & Magnets • Indoor & Exhibition Signs

Bann ers

SPECIALIST MEDICAL & PROFESSIONAL SUITES

• Full Colour Digital Printing

TUGGERAH 154 Pacific Highway

Ideally located on the Pacific Highway within the established Tuggerah Straight Commercial Centre, these Specialist Medical & Professional Suites are perfectly situated.

Neighbours include Healthscope Medical Centre, PRP Radiology, Pathology, Sports & Spinal Physiotherapy, Chiropractor, Dentist, Psycologists & more.

With a variety of suites available and plenty of parking, opportunities include both ground floor and level 1 suites.

Tuggerah Medical & Professional Rooms range from 13m2 to 24m2 and start from as little as $1,250 per month +GST. Level 1 accessed via lift or stairs hosts suites from 59m2 with the East Wing Professional Suites ranging from 73m2 to 103m2 there is a size to suit a variety of Professionals including Medical, Financial, Legal etc...

Other tenants include BCF, Super Cheap Auto and Romi’s Café and make this an ideal location with plenty of parking.

• Lasercut Letters • Boat & Trailer Graphics le Vehic

ps Wra

• Lightboxes & LED Signs • Retail Shop Fronts • Expo Signs & Displays • Business Cards & Flyers • Safety & Real Estate Signs

3D Signs

Features include • Flexible lease terms • Very Competitive rentals • Excellent parking • Air-conditioning • Carpets, kitchenette • Balcony access for most suites

tuggerah.signarama.com.au

For further details please contact Julie Davies on 4355 5111

Unit 16/10 Pioneer Ave, Tuggerah Business Park

Mon - Fri: 8.30am - 5pm

CALL FOR A

FREE QUOTE

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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PROPERT Y REPORTS

BWS leases Tuggerah Straight shops Catholic Care leases commercial office space at West Gosford Welfare charity, Catholic Care has leased Suites 1 and 3 totalling 430 sqm at 32 Central Coast Highway, West Gosford.

Terms of lease are 1 year with two 3 year options at a rental of $96,750 per annum plus Outgoings and GST.

Liquor outlet, BWS has leased Shops 5 and 6 at 186 Pacific Highway, Tuggerah comprising a total of 200 sqm.

The high profile property, developed in recent years by the Henry Kendall Group comprises a Caltex Service

Dumpling Bar for Terrigal A Yum Cha and Dumpling Restaurant has leased Shop 62 Terrigal Esplanade, Terrigal formerly occupied as an ice cream shop.

Lease terms for the 82 sqm shop are 10 years with 5 year option at a rental of $80,000 per annum.

Andrew Dunn from Raine & Horne Commercial negotiated the lease.

Caterer leases Woy Woy shop Eden Catering has leased about 63 sqm of fitted-out shop space at 63 Trafalgar Avenue, Woy Woy that includes large cool room, stainless steel benches, grease trap and coated floors and gas hot water and storeroom.

Centre and fast food outlets.

Terms of lease are $65,000 per annum with annual CPI increases including Outgoings plus GST. Stephen Moore from RCI Group negotiated the lease.

Terms of lease are 3 years with 3 year option at a rental of $21,000 per annum including Outgoings plus GST Karen Aubrey from L J Hooker Commercial Central Coast negotiated the lease.

Somersby company expands moves into larger premises Complete Playgrounds has expanded and leased Unit 4 at 21 Kangoo Road, Somersby.

Unit 4 of 382 sqm comprises amenities, office fit-out and air conditioning.

Terms of lease are 18 months with 18 month option at a rental of $38,200 per annum plus Outgoings and GST. Karen Aubrey from L J Hooker Commercial Central Coast negotiated the lease.

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CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

Unit leased in Tuggerah Business Park for animal hospital ‘SASH’ a Small Animal Specialist Hospital that provides a 24/7 emergency service and other related veterinary services has leased all four units at 2 Bounty Close, Tuggerah Business Park comprising 1,068 sqm in total.

Terms of lease are 10 years with a 10 year option at a rental of $216,000 per annum plus Outgoings and GST. Ben Purdue from Raine & Horne Commercial negotiated the lease.

Financial services firm leases at Long Jetty Financial services firm FMS Group Pty Limited has leased Suite 1 at 501 The Entrance Road (corner of Tuggerah Parade), Long Jetty.

The 620 sqm suite that takes in 85% of the total premises with the remaining 15% occupied by E-Bikes R Us. Terms of lease are 2 years 7 months with 3 x 3 year options at a rental of $78,725 per annum plus Outgoings and GST. Ben Purdue from Raine & Horne Commercial negotiated the lease.

RESIDENTIAL PRESTIGE PROPERT Y REPORT

Matcham retreat for Sydney family

The property: 3/240 Matcham Road, Matcham. This 5-bedroom home with 2-bedroom studio in the heart of Matcham Valley is a meticulously designed pavilionstyle retreat on 3.5 acres. It includes a

media room with projection equipment, ducted air-conditioning, solar heated pool, tennis court, gym and machinery shed as well as horse paddock and double stable.

The price: $2.4 million

The pinnacle of acreage living at Erina Heights The property: “Inglewood” 471 The Entrance Road, Erina Heights. This 5-bedroom home with 4 bathrooms, 4-car garage, formal lounge, entertainer’s kitchen, billiard room, and separate rumpus room on 2.5 acres also features a separate cottage/studio ideal for home business or self-contained accommodation featuring three bedrooms, bathroom, kitchen, living and dining. rooms.

The price: $2,250,000 The buyer: A Central Coast family The sale: The property was on the market for ten months and attracted local buyers along with Sydney and international buyers.

The agent: Tim Andrews from LJ Hooker Terrigal.

From Forresters Beach in the north to Patonga in the south we have been writing and rewriting the record books since 1998!

• Over 20 years personal experience in prestige property sales!

• Waterfront and beachfront properties • Development sites

The buyer: A Sydney family The sale: The property was on the market for 7 months.

The agent Mat Steinwede and Trevor Hamilton from McGrath Terrigal.

Pearl Beach seclusion

The property: Tourmaline Avenue, Pearl Beach. Situated on a 2,232 sqm lot with native gardens bounded by a picturesque creek, it was the first time this 3-bedroom weatherboard home had been offered.

The price: $1,125,000 The buyer: A Sydney buyer who plans to build a new home on the site.

The sale: The property was on the market for nine weeks and sold by Private Treaty following an internet marketing campaign.

The agent: Stuart Gan from PRDnationwide Ettalong Beach.

Contact: Stuart Gan PRDnationwide Ettalong Beach www.prdettalong.com Office: 02 4344 5580 Mobile: 0407 454 974

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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BUSINESS TIPS

The shape of customer demand has changed. Why?

By Garrett Norris, Business Growth Specialist at Healthy Business Builder

Customer needs have grown more sophisticated. Buyers increasingly demand a tailored solution anchored in expertise about their industry or a specific function. In software and business process outsourcing, for instance, spending on vertical industry offerings will grow twice as fast as general enterprise software spending through 2016, Gartner estimates.

Customers expect providers to help solve their business problems and measure value based on outcomes, not necessarily the lowest price. Medical device firms that previously sold stents and defibrillators now are being asked by customers to improve patients’ health outcomes.

Sellers of oil and gas are being asked to reduce customers’ energy footprint.

Customers have become more experienced with competitive, disciplined bid processes. Buyers can readily gather basic information about products. When I was a Director in a large Sydney based marketing company I worked with many Australian retailers as well as brands such as EA Games Sony Pictures, Paramount Picture and of course Coles and Woollies. A real concern then was how to stop or slow the customer down from “showrooming”. I was asked to give a talk in the US regarding the epidemic that was termed “showrooming”. Companies were and are increasingly aware that customers can get competitive prices while on your premises and therefore using your investment in bricks, mortar, staff and stock as a show room. This is why I am blown away when I don’t receive good service… Just the other day I was in Erina Fair looking to buy a watch to treat myself.

I went into Myer’s saw the watch I wanted and could not get anyone to sell it to me.

Despondent I took a picture and went on line to buy it!!!!!!!!!!!!!!

Customers are less loyal. Customer loyalty has become increasingly important

to a business’s long-term health. Sales performance depends on the ability to retain high-value customers, to up-sell at the point of sale and to expand the customer relationship through cross-selling.

In turn, these shifts in demand have caused companies to dramatically change what they sell. Finally, transactional selling based on knowledge of product features, functionality and cost has become less relevant than consultative selling that’s tailored to the customer’s needs and must meet a customer’s threshold for return on investment.

Simply put, most current sales models are not keeping pace with the shifts in demand, as many companies struggle with factors that contribute to higher costs. Account managers may realize too late that they need additional expertise, and they frantically call specialists to join a sales effort at the last minute. This results in overused, misapplied sales resources or missed business opportunities. Companies also are finding they have loaded up on variants of solutions, sales teams and sales coverage—a creeping complexity that raises costs and ironically can stifle the growth that an expanded offering set is intended to provide.

SMSF trustee super tips The following are key tips for SMSF Investors (and Superannuation savers alike) to think about today.

By David Evers, Director, Robson Partners

The number of Self Managed Superannuation Funds in Australia has exploded. In 1994 there were about 80,000 SMSFs in Australia now this number is over 550,000 – Huge growth!

Now, early in the 2017 financial year, is a great time for all SMSF Investors to ensure they are making the most for the year ahead. There are significant changes coming to Superannuation, and these changes are complex and difficult to understand - but we should focus on now, and benefit from the rules as they now stand.

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

1. Maximise your tax concessions now If you were 49 or older on June 30, 2016, then for this year you have a cap on your concessional contributions of $35,000. In all other cases, your concessional cap is slightly lower at $30,000. Remember that the benefits of super get even greater, the longer money is left in your fund.

When you consider that on 2016 budget night it was proposed that the concessional cap will be lowered to $25,000 for everyone from July 1, 2017, has there even been a better time to see if you can contribute more under the existing rules?

2. Review your “guiding light” SMSF Investors are required to review their investment strategy on a regular basis, and make sure that their Strategy and Documents are up to date. Are you still comfortable with how the money

inside the SMSF is invested? Are you getting the level of return you need to achieve your retirement goals? Have your retirement goals changed? Have you considered Insurance? These are all great questions for investors to consider, and then plan for.

3. Review any loans SMSF’s can borrow to buy an asset, and if it has, is the loan still OK? Does it comply with the new ATO rules?

It is critical to make sure that any Loan arrangements in place are properly reviewed with your Adviser.

4. Do I need more support network Running your own SMSF is not easy.

The rules can be complex and do change. But remember, you aren't expected to go it alone. The start of a new year is a great time to review the support you have in place, and ensure you are getting what you need, and that service is adding value!

BUSINESS TIPS

ADVICE Changes to Modern Awards – are you ready?

PLOYERS

r rge an nage ce, trade educe comp

By Warwick Ryan, Partner, SWAAB Attorneys

an on 02 4367 4366 or b.com.au THE TERMS AND CONDITIONS of work

Avenue,

for the majority of employees in Australia are dictated by one of the 122 “modern awards”.

This means if your business employs people, odds are some of them will have an award covering their employment.

Confusingly, the rules and regulations set out in awards frequently change.

Furthermore, because the awards override anything you might have in an employment contract or workplace policy, it is important to regularly review your workplace documents to ensure compliance with the award provisions.

As of 29 July 2016 there have been important additions made to most modern awards, details of which are set out below: • Employers can direct employees to take annual leave – once the employee has more than eight weeks annual leave accrued.

• Employers and employees can agree for employees to take annual leave in advance of the employee accruing the leave – helpfully, an employer also has the right to deduct an amount from the employee’s final pay if the employee then leaves before they have accrued the amount of leave already taken.

• Employers and employees can agree to “cash out” some of the employee’s annual leave – subject to certain rules such as the agreement being in writing and the employee having a balance of at least four weeks’ leave after “cashing out”.

In addition, the clause in awards which deals with over-award payments is being removed imminently. This is complicated, but basically the clause provides that where an employer pays an employee a wage or

salary over the minimum rates set by an award, the employer is entitled to “set off” the amount of overpayment against any other amounts owing to the employee.

In other words, if the award minimum is $20 an hour, but the employee is paid $25 an hour, where the employee occasionally works a few extra minutes at the end of the day or becomes eligible for an allowance, the employer does not need to adjust the employee’s pay: the $5 an hour overpayment can be used as payment against any other incidental entitlement arising.

With this clause in the award going, it is important for employers to make sure their ability to “set off” award overpayments is spelled out in employment contracts, otherwise they face the risk that they could still be liable to pay employees overtime, penalty rates, leave loading or allowances even if they pay well above the award minimum rates.

Given these changes, there has never been a better time to review your employment contracts and workplace policies for compliance with the awards.

CON T INUED AR T ICLES Leading through innovation and putting people first

New Direction for Plateau Chamber of Commerce

CONTINUED FROM PAGE 5

The CCPCC was originally set up after Newcastle Disease decimated the local economy, as a way to encourage local businesses and the community to pick up the pieces and be recognised politically.

While the CCPCC has been active in promoting the area west of the M1 to all levels of government, very little recognition has been achieved by state or local government to develop the existing and potential food production value of the Central Coast Plateau Region. This in spite of the fact that verbal acknowledgement has been made on numerous occasions by local and state politicians.

This assumption is borne out by the release of the last, and we are led to believe, final Draft Central Coast Regional Plan, set to be finalised in 2016.

Recognising that hundreds of hectares

cally sought someone from a global market who would bring strong commercial expertise to the table. “When you’ve had to change your business so many times in order to deal with the challenges, it’s easy to become very inward looking,” said Ms Mikkelsen. The result was the engagement of Stephen Sutherland, who was the Corporate Development Director for an Oyster company in Scotland prior to taking on the new role at Open Shutters. “Like us, Stephen operated in an industry that revolved around people and processes.

Importantly also, his values align with ours.”

Today Ms Mikkelsen oversees the business but is no longer involved in its day-to-day management. That is now Mr Sutherland’s responsibility who, alongside Gail Cottrill on the design front, ensures the smooth running of the business.

A passionate advocate of Australian manufacturing, Ms Mikkelsen concluded our interview by saying, “This country was built on the back of innovation, of people taking risks and putting their ideas into practice.

Take manufacturing out of the community and the whole community suffers through a domino effect. When you put people first, processes follow.”

CONTINUED FROM PAGE 11

of arable land have already been lost to the production of food, the CCPCC is working with the Wollombi Valley Chamber of Commerce to build a viable harvest trail and accommodation experience via the already designated Tourist Route 33.

Both Chambers believe that the proximity to the populations of the Sydney Basin and Central Coast, as well as inbound international tourists, make the CC Plateau a winner in the short stay, day or weekend, tourism market.

Watch this space for the launch of a Central Coast Plateau Harvest Trail in the very near future. The Chamber is well advanced in this project which will give farmers, tourist and accommodation businesses a dedicated identity to optimise the enormous value that lies west of the M1 – the Central Coast Plateau!

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

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22

FUNNY BUSINESS

A BUSINESSMAN ON his deathbed called his friend and said, “Bill, I want you to promise me that when I die you will have me cremated.”

“And what,” his friend asked, “do you want me to do with your ashes?”

The businessman said, “Just put them in an envelope and mail them to the Tax Office.

Write on the envelope, “Now, you have everything.”

A school teacher was asking students what their parents did for a living.

“Tim, you be first. What does your mother do all day?”

Tim stood up and proudly said, “She’s a doctor.”

“That’s wonderful. How about you, Amy?” Amy shyly stood up, scuffed her feet and said, “My father is a postman.”

“Thank you, Amy” said the teacher.

“What does your parent do, Billy?”

Billy proudly stood up and announced, “Nothing. He’s an economist.”

Three old ladies are sitting in a diner, chatting about various things.

One lady says, “You know, I’m getting really forgetful. This morning, I was standing at the top of the stairs, and I couldn’t remember whether I had just come up or was about to go down.”

The second lady says, “You think that’s bad? The other day, I was sitting on the edge of my bed, and I couldn’t remember whether I was going to bed or had just woken up!”

The third lady smiles smugly. “Well, my memory is just as good as it’s always been, knock on wood.”

She raps the table. With a startled look on her face, she asks, “Who’s there?!”

CENTRAL COAST BUSINESS REVIEW SEPTEMBER 2016

Two drunks stand on a cliff with their arms outstretched.

One has some budgies lined up on each arm, the other has parrots lined up on his arms.

After a couple of minutes, they both leap off the cliff and fall to the ground.

Lying next to each other in intensive care at the hospital, one drunk says to the other, “I don’t think much of this budgie jumping.”

The other drunk replies, “Yeah, I’m not too keen on this paragliding either.”

A soldier serving in overseas was annoyed and upset when his girl wrote breaking off their engagement and asking for her photograph back.

So he went out and collected all his friends’ unwanted photographs of women, bundled them all together and sent them back with a note saying, “I regret to inform you that I cannot

remember which one is you – please keep your photo and return the others.”

Two men got out of their cars after they collided at an intersection. One took a flask from his pocket and said to the other, “Here, maybe you’d like a nip to calm your nerves.”

“Thanks,” he said, and took a long pull from the container.

“Here, you have one, too,” he added, handing back the whiskey.

“Well, I’d rather not,” said the first. “At least not until after the police have been here.”

Quote of the month Know thy enemy and know thy self; In a hundred battles you will never be in peril

Sun Tzu

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