CCM IT 2021

INFORMATION TECHNOLOGY

CCM continues to excel in a work-fromhome model as the infrastructure was built with remote working capabilities in mind thus allowing employees to transition from work-from-home and back again seamlessly. Our MFA facility has been expanded with the addition of several new radius servers which now allows the inclusion of all CCM resources to be protected by MFA access, including those resources which reside in AWS. Our Citrix facility, the flexibility of our VPN infrastructure and robust security practices made this a seamless process with lunch and learns held to refresh employee knowledge of these systems.

CCM’s Shared Services ITS Department this year deployed a new XDR security facility to complement the existing EDR end-to-end security infrastructure that was in place. This expanded set of capabilities affords the ITS team greater visibility to monitor cyber events in our environment, protect municipal data and guard against the types of emerging cyber threats. It also provides a much greater incident response and protection capability should a threat be detected.

ITS also deployed a new email protection gateway to better protect against malware and spam. It uses AI in place of a traditional definition-based detection, and evaluation system, has an advanced anti-impersonation mechanism and it also employs geo-blocking to ensure nothing from outside of the United States even reaches our primary mail gateway.

Finally, ITS expanded the footprint of its data backup facility adding new on and off network storage devices. These new storage devices allow for quicker restoration of individual data files as well as recovery of the entire enterprise if necessary in either our primary data center or our disaster recovery data center site. It also allows the ITS department to host both immutable as well as air-gapped versions of all backups to guard against ransomware types of attacks.