An Operating Agency of the Council of Churches
2013 Annual Service Report
Natalie Allen, MSW Agency Director 500 W. Battlefield Ste. B, Springfield, MO 65807 417-708-0565 nallen@ccozarks.org www.ambassadors4children.org
The Kid’s Closet Service Statistics 5000
2013 Expansion
4582
4500
The Kid’s Closet expanded to the 38th Circuit Children’s Division (Christian/Taney County) on October 1, 2013 and served a total 38 children from that jurisdiction.
4000 3500 2872
3000 2500 2000 1500 1000
841
694
893 507
371
500
593 662
1043 791 796 262
427 481 567
571
744
0 KC In Kind Donations 2008
KC Appts. 2009
2010
2011
KC Children Served 2012
2013
From 2012 to 2013: 31% Increase in number of appointments 30% Increase in number of children served 37% Decrease in items donated
Foster Parent Satisfaction 5
4.5
4.75
4.74
4.5
4.6
4.1
“Amazing, amazing staff”
4 3.35
3.5
What Foster Parents Are Saying
“Such a blessing. Thank you for all you do for those in need!”
3 2.5
“Ambassadors has filled our needs during our foster care experience.”
2 1.5 1 0.5
“It’s a wonderful ministry, thank you so much.”
0 Rating Making an Appointment
Customer Service
Clothing Selection
Clothing Quality
Cleanliness/Organization
Overall Experience
Of 104 surveys distributed, 21 were returned for a 20% return rate.
2013 Annual Service Report
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Project Self-Esteem Service Statistics 140
New in 2013
123 120
109 106 94
100 77
80
76
81 84
88 80
67
60 40
51
55 54 45
Project Self-Esteem expanded to the 38th Circuit Children’s Division (Christian/Taney County) on October 1, 2013 and served a total 6 children from that jurisdiction.
32 20
20
20 0 PSE Requests 2008
PSE Approved 2009
2010
2011
PSE Children Served 2012
2013
From 2012 to 2013: 48% Increase in number of children served Items and activities funded by Ambassadors for Children include beds, mattresses, sports fees, camp registrations, bicycles, year books, letterman’s jackets, replacement eyeglasses, horseback riding lessons, music lessons and instruments, life guard training, circumcision, dental care, language lessons, contact lenses, school portraits and more.
Client Satisfaction 6 5
4.7
4.4
4.8
4.9
4
What Clients Are Saying
4.9
4.5 3
3 2 1 0 1 Ease of Making Request
Timeliness of Approval
Communication with Director
Relief of Financial Burden
Overall Satisfaction
Self-Esteem Before
“This is a tremendous opportunity for this little girl. She has not had the opportunity to do something like this before. Thank You!” “Child is extremely fearful and every small success in gymnastics is building self-esteem.” “Wonderful program!”
Self-Esteem After
2013 Annual Service Report
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Adopt-A-Caseworker Service Statistics 3322
3500
2013 Highlights
3293
Adopt-ACaseworker groups provided 110 children with Christmas Gifts.
3000 2500
2280 1965
2000 1500
1441 1245
1441 1204
1000 367 364 452 369 348
392 323
500
39 44 39 42 34 0 AAC # of Requests
AAC Matches 2009
AAC Donations
2010
2011
2012
AAC Children Served
2013
From 2012 to 2013: 17% Decrease in number of requests made 12% Decrease in number of matches 5% Decrease in number of children served 14% Decrease in number of items donated
Other Items provided include birthday gifts, furniture, diapers and other infant items, household cleaning items and appliances, bus passes, pest control service, groceries and more!
Tutoring Service Statistics 250
2013 Highlights 208
200
171 159160
In 2013 eleven children achieved their academic goals, reached their grade level or above, and no longer require tutoring.
154
150 100 50
20 8 10 15 7
6 10 11 12 12
31 21 28 12 15
0 Tutoring # of Tutors
Sessions Provided 2009
2010
2011
# of New Tutor Matches 2012
Chilren Served
One 9 year-old started off struggling to read one word at a time and in a few short months with a tutor, progressed to reading chapter books at her grade level!
2013
From 2012 to 2013: *It is estimated that 171 Tutor Sessions were provided as the figure above is underreported. 185% Increase in new tutoring matches 10% Increase in number of children served 2013 Annual Service Report
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Pack-A-Bag Service Statistics 6000 4997
2013 Highlights
5286
5000
Pack-A-Bag provided 816 individual hygiene items to children and youth, meeting individual needs in a personalized manner.
4000 3000 2000 1000 40
35
15
147
46
41
0
Pack-A-Bag benefitted from hygiene drives from several new donor groups and individuals in 2013, expanding our donor base and connecting our community with the needs of foster children.
188 345 313
0 Pack-A-Bag items donated 2008
2009
Bags Distributed
2010
2011
2012
2013
From 2012 to 2013: 5% Increase in items donated 9% Decrease in bags distributed
Christmas Program
Christmas Program Partnerships
Service Statistics 4000
3687 3559
3500
Murney & Associates
3198
3000
KTTS
2500
Crosslines Toystore
2000 1500 1000
Children’s Division
663 533 593
500 0
0
15
0
0
90
0
0
15 51 75 76
Missouri Baptist Children’s Services
0 Children Served
# Gifts Distributed 2008
2009
2010
2011
Wrapping Volunteers 2012
2013
Presbyterian Children’s and Family Ministry
From 2012 to 2013: 12% Increase in children served 2013 Annual Service Report
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The Prom Closet Service Statistics 70
1320
1400 61
2013 Highlights
1200
60
Production of a Prom Closet Promotional Video.
1000 50
800
40
535
600 27
30
338
400
337
200
20
285 144 19
0 10
2012 Total In-Kind Donations
Dresses
2013
Accessories
Shoes
Handbags
Other (flowers, cosmetics etc.)
0 Prom Closet # Served 2012
2013
From 2012 to 2013: 290% Increase in donations 114% Increase in youth served
Donation of special dresses and accessories from the Real Housewives of Beverly Hills. Significant program growth in all areas. The Prom Closet is a partnership of Ambassadors for Children and The Stephens Family, Program Founders.
Volunteers Hours Served 2000
1779
1800
1788
1600 1400 1200 1000 800
759
723.5
718
557
600 400 200 0
Volunteer Hours 2008
2009
2013 Annual Service Report
2010
2011
2012
2013
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