Vol. 55 No. 11
Saturday, March 14, 2020
$1.25
Management makes operational adjustments to help protect residents & staff amid Coronavirus pandemic Riverbay Management this week implemented more best practices against Coronavirus in its operations to help protect both shareholders and Riverbay staff members, who continue to provide essential services to residents. BY ROZAAN BOONE
On Thursday, an update letter (reprinted in this issue on page 3) was distributed under every apartment door outlining steps recommended by the Centers for Disease Control (CDC), the NYC Department of Health and local government that have so far been infused into Riverbay operations to help prevent spread of the virus in the community.The Co-op City Times also taped a video update with Riverbay Executive General Manager Bob Klehammer to be uploaded on the Riverbay Crawler, channel 12 on MATV and channel 591 on Altice. Reiterating what has already been put in place since preparations for the outbreak began at Riverbay almost four
weeks ago, Management noted an extensive education campaign has been launched whereby shareholders and staff are provided information on proper hand washing procedures and the importance of practicing good personal hygiene, including covering your cough and sneeze, frequent hand washing and taking responsibility for disinfecting personal space at home and work to help prevent or contain the spread of germs. Informational flyers are posted at high traffic offices in the Riverbay administrative building, residential buildings, community centers, in the Co-op City Times and on the Crawler. Topical videos are also running on the Crawler. In addition, touch-free sanitizing stations have been installed in high traffic areas around (Continued on page 2)
RIVERBAY EVENT CANCELLATIONS See page 3 for listing
JASA has suspended all activities, trips and sit-down lunch service effective Friday, March 13, 2020. In photo above, a cooperator picks up lunch for his mother at the Bartow senior center. Photo by Ralph Henriquez
Call Center continues to improve service despite system setbacks BY TORIEA McCAUSELAND
The Riverbay Call Center opened on Monday, Sept. 16, 2019, under the supervision of Associate Director Lutitia Matthias and has since been streamlining service calls and customer service for shareholders. Although the Call Center has provided residents with a better call experience from the start, there have been challenges. Many of the difficulties stemmed from glitches in the system used for the call center that presented disruptions in workflow. “The system has given issues; the holdup is getting it to run fluidly,” Matthias, a 20-year industry veteran formerly with Verizon, told the Co-op City Times (Continued on page 4)
King hearing granted committee continuance
BY JASON CHIREVAS
City Councilman Andy King, set to face a third round of ethics violations charges in less than two years, will not have his day before the council’s standards and ethics committee until next month, as committee members granted the councilman’s request to continue the scheduled March 9 meeting to a later date, namely April 3. If Mr. King, a Democrat, and his counsel appear before the ethics committee, chaired by Staten Island Republican Steven Matteo, on the new date, they will have the opportunity to present a defense against the charges levied at the councilman, which include disorderly conduct, conflict of interest violations and violations of the council’s anti-discrimination and harassment policy during an (Continued on page 4)