KithONE Sales Training

SALES TRAINING

Kith employs over 700 people and is the largest employer in a four-county area. Kith’s Haleyville manufacturing facility has 7 plants and covers 44 acres. Kith’s 8th plant opened in Florence, AL in 2022.

Haleyville, AL

Florence, AL

Haleyville, AL

• KithOne is a simplified version of the company’s legacy lines (Kith & Eudora).

• It’s available either framed or frameless (full access).

• Choose from 22 full overlay Maple, 5 Oak, and 4 MDF door styles.

• Stain and paint are the same price.

• Included in the List Price:

• Deluxe Plywood Construction.

• I-Beam Braces.

• Maple Dovetail Drawers.

• Soft Close Drawers and Doors

• Matching Finished Ends (with limitations.)

• Standard Delivery on a Kith Truck

Upcharges

• Height, Width, and Depth modifications are a 10% upcharge (above 96”H - 50%)

• Finish Enhancements are a 10% Upcharge

• Traditional Glaze (Chocolate, Coffee, Pewter)

• Brush Brown or Gray Glaze

• Vintage Glaze (Available on all stains)

• Heirloom Finish

• Rub Through Finish

• You can stack modifications and upcharges by adding 10% for each.

• For example, a 24” Wide Base (List price $1176) with Vintage Glaze & Height Mod & Depth mod would be priced: $1176 x 10% for vintage = $1293.60

X 10% for Height Mod = $1422.96 X 10% for Depth Mod = $1565.26

• Be cautious not to add all upcharges together (30%) and then multiply by the list price as the final price will be slightly off ($1528.80)

Deluxe Plywood Construction

• Tops, Bottoms, Interiors:

½” plywood with UV-finished birch veneers.

• Backs: ¼” plywood w/UV finished birch veneers.

• Stretchers, Hanging Rails, I-Beams:

½” plywood.

Note: Due to availability, from time-to-time Kith may need to substitute veneered particleboard for items taller than 96 inches.

Framed:

Frameless:

Finished Ends

There are a variety of finished end options:

 Matching Finished Ends (MFE) - the factory will finish the end panels, but you will have a ¼” reveal on the face frame. There is no charge for MFE.

 ¾” Flush Finished Ends (FFE) (upcharge) - The seam is still visible between the frame and side return.

 Matching ¼” plywood panel ends (field installed) will “flush-out” the reveal on the finished ends. These are sometimes known as “skins” and there is an extra cost (BEP, WEP, TEP).

 For Full Access cabinets, your only choice is matching veneered ends (MVE) at no charge. Since frameless cabinets have no ¼” reveal you’ll end up with a flush finished end.

3/4” Flush Finished End

Note: if you specify an unusual quantity of no-charge ends, your order may not be accepted.

• You can also order a matching end panel door. This will ship with the 1/4” skin needed to produce a flush appearance*.

• BEPD, WEPD, TEPD

• End Panel Doors are sized to fit all our cabinetry.

• Custom-sized doors can be ordered for custom-sized cabinetry.

*The ¼” skin is not included in frameless construction

• Available as large as 48” wide

Wall Cabinets

• Single door uppers are available in normal three-inch increments plus 16.5”, 19.5” & 22.5” widths

• Uppers come in 30”, 33”, 36”, 39”, & 42” heights.

• Framed wall cabinets are 1/8” taller than the height in the nomenclature.

• Ex. W2430 is 30 1/8”H in framed cabinetry

• Transom (two-high section walls) are available in 48”, 54” and 60” heights.

• 48”H and up do not have the additional 1/8” height.

• 24” deep uppers are available as a standard in many sizes including a popular 23” high to accommodate all refrigerators.

• Bookcases are available with finished interiors.

Wall Cabinets

 Popular modifications & accessories include:

• Increased or Decreased depths

• Finished interiors and prep for glass (glass not included)

• Mullion Doors (glass not included)

• Extended stiles and extended top rails

• Wine racks (multiple styles)

• Plate racks

• Appliance garages

• Floating Shelves

Wall Cabinets Design Notes

• When designing with two-high section (transom) walls:

• The top door always aligns with an 18” high upper cabinet.

• Bottoms sections on a 48”H cabinet will align with a 30” upper

• 54”H will align with a 36” upper

• 60” H will align with a 42” upper

• If desiring prep-for-glass in the upper section, choose AWFI - PFG TOP.

• Bottoms doors – AWFI – PFG BOTM.

• If you want all doors prepped for glass, select both options in 20/20.

• Two-Door uppers are available either with a center stile between the doors or without (Butt Doors). Please use caution to select the right option for your design. Butt doors in cabinets wider than 36” require a modification fee.

• Bookcases are denoted - AW (all wood) and don’t require a modification for “finished interior.” They will also come finished on all end panels.

Base Cabinets

• Single door and drawer cases are available in normal three-inch increments plus 16.5”, 19.5” & 22.5”

• We offer a Full Height Base at 12” deep w/toe kick attached.

• A variety of waste basket bases are offered

• Window seats are available

• Three lazy susan bases are offered

• Angled transition bases are also available

 Popular modifications & accessories include:

• Increased or Decreased depths

• Full-depth shelves

• Extended stiles

• Wine racks

• Side Toe Kicks

• Roll-out Trays

• Pullout Spice Racks

• NOTE: Accessories not shown in the KithONE catalog are not available—even if shown in 20/20 or other software products.

Base Cabinets Design Notes

• Large drawers in a drawer stack (ie. DB15-3 or DB21-4) are 6” in height (although the frame opening is over 9”) but can be modified to 8” in height for an additional fee of $200 list per drawer.

Base Cabinets Design Notes

• When ordering roll- out trays in framed cabinetry, they’ll be attached to a metal bracket that locks into wood pilasters installed inside the cabinet. Roll outs are adjustable up and down pre - drilled holes in the wood pilasters.

• Roll-out Trays are Maple dovetailed with the soft-close feature.

Tall Cabinets

• Tall cabinets are available in five heights — 84”, 87”, 90”, 93” and 96”

• Tall utility cabinets can be modified to as high as 108” in maple for a modification fee of 50%.

• Panels can be ordered as high as 120” in maple with a 50% upcharge.

• Cabinets are available 12” or 21” or 24” deep without modification fee

• There are many choices in oven cabinets— including custom oven cutouts

• Decorative and side-toe kicks are available

• Panel and Cabinet heights are limited to 96” H in Oak

Vanity Cabinets

• Available in 31” and 34.5” heights

• Increased or decreased depths available

• Combination cabinets in single or double bowl configurations

• False drawers or tall door options on sink bases

• Side Toe Kicks

• Rollout Trays

• Toilet Topper and medicine chest cabinets

Kith offers 4 Hood Categories

• Kith Standard Wood Hoods

• Can’t be modified

• Vents & Liners available

• Kith Designer Hoods

• Can’t be modified

• Liners are not needed, vents available

• Trim Detail Options Available on Most

• Longer Lead Times

• Requires Separate Order Form

• Stanisci Custom Hoods

• Lots of customization options

• Shipped to Kith for finishing

• Various vent packages available

• Requires Separate Order Form

• Metal Hoods

• 4 shapes and banding styles available

• Ventilation packages are available or can be manufactured to fit the vent you choose.

• Custom sizes, rivets, etc. available upon request

• Standard, Premium, and Deluxe finishes

• Ships from Stoll Industries directly to dealer

• Requires Separate Order Form

You can also take parts and pieces from the catalog to create your own custom hood look.

• Kith offers a large number of posts, corbels, and feet.

• These come from a third party but normally don’t delay the delivery time.

• Note: Most are only available in Maple.

• There are limited items available in Oak.

Modifications

• Kith offers a variety of modifications from minor to major. Please realize that KithOne is not designed for projects requiring extensive modifications and jobs like these may be rejected.

• Most standard modifications to width, height, or depth can be found in your design software.

• Some mods require factory engineering. Kith employs engineers who can work collaboratively to design most anything.

• Note: Modifications are meant to be occasional in this product line and at this price point. Orders with 50% or more modified cabinets will be rejected.

Send a sketch of what you need, and engineering will help make it happen!

• Standard modifications found in 20/20 include:

• Finished interiors

• Extended stiles left, right, or down

• Inverted frames

• Face Frame and Door only

• Flush, decorative or side toe kicks

• Add roll-out trays or spice racks

• Install an accessory

• Reconfigure a frame

• Increase dimensions

• Extended top rail

Door Styles

• KithOne offers 22 Maple, 5 Oak, and 4 MDF door styles

• All doors are the same cost

• All doors are full overlay – some come with 5-piece drawer fronts, some without.

• KithOne builds all doors on-site. While unusual, dealers can supply doors from other manufacturers that Kith will finish and hinge. Normally this will be a few decorative doors rather than a whole order. Approval is required before sending in the order.

• Doors are mortise and tenon construction with strong corner joints and spacers to allow the various door parts to move with humidity changes.

Door Styles

There are 3 types of doors:

Notice the different styles of drawer front, too.

Some doors are made cope and stick Some doors are made with a mitered joint

Some doors have a wood veneer for the center panels.

Others are solid wood construction. Raised panel painted doors generally have MDF center panels.

Raised Panel

Recessed Panel

Slab

Door Styles Limitations

• The largest width of a door is 24”

• Raised panel cope and stick doors higher than 50“ will have double panels.

• Kith Kitchens utilizes hand-wiped stains to ensure maximum color uniformity and depth of grain enhancement.

• Kith offers standard stains in a 20 sheen (semi-gloss). Semi-gloss is a higher sheen finish with a distinct appearance.

• Vintage finish & heirloom will have a 10 sheen (satin/matte). Satin/matte finish delivers the soft look and feel of fine furniture.

• Stains are available on both framed and frameless cabinets. The only limitations are on Frameless construction on Oak , you’ll be limited to seven stains due to edge banding options:

• Ash, Nutmeg, Pecan, Slate, Storm, Natural Vintage and Storm Vintage

Natural

• Kith offers standard pigmented base coats (paints) in a 20 sheen (semi-gloss). Ebony paint will have a 10 sheen (satin/matte).

• You cannot change sheen selections.

Bright White Oyster Alabaster Haze Beige

Antique White Willow Gray

Smoky Blue Creekstone Billiard Green

Thunder

Midnight Naval Iron Ebony

Finishes

Kith One uses KemVar Low VOC post-catalyzed conversion varnish for clear coats and pigmented varnish for paints and low VOC solvent-based varnish for stains.

Finish Enhancements

Kith One offers several popular enhancements to their finishes for just a 10% upcharge.

GLAZES

Pewter, Chocolate, Coffee

Available on stains & paints

RUB THROUGH

Rub-Through is a hand applied sanding of the base coat to give a worn look.

Available on stains & paints

BRUSHED GLAZES

Applying a brown or gray glaze over the base color with a brush gives the door a soft brush stroke appearance. This process can dramatically change the color of the base coat, so be careful. Note this enhancement is only provided on the parts visible from the outside of the cabinet. The back of doors and drawer fronts will remain the base color.

VINTAGE

Vintage is a hand applied brush-stroked all-over glaze for STAINS ONLY. It is applied only to parts visible from the outside. Insides of doors are left stained only.

HEIRLOOM

Available on paints & stains. Heirloom combines a factory distressing with rub-throughs and rasp marks. The heirloom effect is applied only to the outside of the doors/fronts. Insides of doors are left stained only. Moldings do not get heirloom.

We strongly recommend you order a touch up kit for each order.

We also offer stain or paint for $35 list per pint and spray cans of paint for $90 list.

Custom Colors

If you need a paint color that is not part of Kith’s standard colors, you can order a “custom color”. We can paint your cabinets almost any Sherwin Williams color.

• Custom Stains are not available.

• $1000 Dealer Net Cost

• This fee includes the production of sample doors. One will be shipped for your approval, and the other kept at the plant for reference.

• Doors should be ordered prior to sending in the cabinetry order.

To begin the process and order doors, submit just the custom color cover sheet.

• Custom Color Cover Sheet Required for all orders

• (pg 26 in KithONE PDF spec book) or on the Dealer Portal

• Custom colors are not available in frameless since the edge banding will not match.

Pricing

• All of the pertinent information for pricing is found in the KithONE PDF catalog which is available to download on the Kith Dealer Portal.

• Kith no longer produces paper catalogs. If you find PDF’s difficult, please discuss options with your sales rep.

• KithONE electronic catalogs are available for Cyncly (20/20) as well as ProKitchen. Cyncly catalogs can be downloaded from the Kith Dealer Website. KithOne doesn’t support any other CAD-based programs at this time.

• If you haven’t registered as a dealer, you’ll need to visit www.kithkitchens.com/dealers and fill out the registration form.

• You’ll create your own username and password. (this is separate from the order tracker)

• Once approved, you will receive an email and can download your catalogs directly.

REQUIREMENTS

To place an order with Kith Kitchens, you’ll need the following:

1. An active account.

2. A cover sheet.

3. An order sheet. Note: this may be substituted with a Cyncly (20/20) or Pro-Kitchen item list.

Note: Order Forms (as well as all Kith forms) are fillable. Kith doesn’t accept handwritten forms or orders anymore.

Submit orders via email to orders@kithkitchens.com. A PDF or JPEG should be attached to the email (not in the body of the email or in the cloud with a link to download. Kith will not click links in emails)

Ordering

COVER SHEET

All parts of this form must be filled out (dealer name, address, product line, etc) Click this box for an expedited add-on order. 20% upcharge. 8 items or less Kith requires a unique PO in the Dealer PO field. If your dealership doesn’t use PO’s just use the customer's name and room. Ex: SmithKitchen.

Original Sales Order #/PO are used only for add-on orders.

“Our Truck” is the usual shipping method.

This form is fillable so you can type instead of writing. Download this form from the dealer portal.

ORDER SHEET-PAGE TWO

Use this form to write/type out the items you need to order.

If you provide a 20/20 cabinet list (with modifications shown) then you won’t need this form.

This form (and most other Kith forms) is available as a fillable form so you can type the page instead of writing. Download from the dealer website.

Example 20/20

Send all orders

Ordering Timeframes and Approvals

Each State has an ordering window. In Indiana and Ohio, that window closes at noon each Monday. In Kentucky and Tennessee, the window closes at noon on Tuesday.

Allow 24 hours for an acknowledgment to be returned. Note:

If you have major modifications requiring an engineering drawing, you may expect to receive the acknowledgment in 48+ hours. If you haven’t received your acknowledgment in 24-48 hours. Call customer service!

Indiana and Ohio must sign off orders via email by noon on Tuesdays.

Kentucky and Tennessee must sign off orders via email by noon on Wednesdays.

Ordering Timeframes and Approvals

Send all orders to: orders@kithkitchens.com

Review your acknowledgment carefully—line by line. Mistakes are not common, but they can happen. If you approve an acknowledgment with errors, they become your errors.

• Please don’t wait until your ordering window is near to send in your orders. This creates a bottle-neck for customer service. Go ahead and send them as soon in the week as they are ready!

Changes and Cancellations:

Once an acknowledgment is approved by you, no changes or cancellations are allowed.

Ordering Timeframes and Approvals

If your dealership has a credit account with Kith Kitchens, then just reply to the acknowledgment email with your approval (or with any changes.)

Subsequent acknowledgments (with changes) must likewise be approved.

If you have a cash account, then reply to the acknowledgment with your approval (or with any changes) and send along a photocopy of your check made out to Kith Kitchens for the amount due per your credit letter.

Freight and Delivery

Your acknowledgment will have estimated delivery dates on it. If you are prepaid, you will receive an acknowledgment with dates after payment and approval.

Some common reasons for delays:

• Custom-engineered cabinets or Specialty Doors.

• Stanisci Hoods, Metal Hoods, or Designer Hoods.

• Custom Color Match.

• Not sending acknowledgment approval on time.

• Failing to send a check or credit card with the acknowledgment approval (if required).

Freight and Delivery

Kith delivers by dedicated fleet trucks and common carriers. The dealer must have a representative on hand to sign for and receive orders. The trucker is responsible for moving boxes to his tailgate only. The dealer must provide assistance to remove the boxes.

Dedicated fleet trucks are better equipped to handle cabinetry and less shipping damage is liable to occur.

Kith offers Job-Site delivery. These are handled through a third-party provider. Please provide final-mile delivery instructions with your order.

A rough guideline on the costs is $350 net dealer cost for the first 16 cabinets and $18 per additional cabinet. Final fees are calculated by Kith with info you provide.

A dealer representative must be present and assist with the unloading. Additional lead times may apply.

Warranty & Damage

Send all warranty orders to: warranty@kithkitchens.com

Any damaged or lost items should be reported immediately by filling out a replacement form.

• Photos required

• Form must be completely filled out

• Note: the better the information you provide, the quicker your request can be reviewed. Photos, correct item descriptions, line-item numbers from the acknowledgment, and correct purchase order numbers are all things you can provide to speed up the processing.

• Warranty requests will be reviewed as they are received and, if valid, shipped within 10 business days (15 business days for color-match items)

• Acknowledgments are emailed and should be reviewed carefully. If any errors, report immediately. Replacements are automatically put on the next available schedule and do not require approval by you.

• If feasible, warranty orders are shipped via common carrier or FedEx ground. If they must go out on a Cycle Truck, this may delay their arrival to you.

Expedite Orders

Send all expedited orders to: orders@kithkitchens.com

Requests for expedited orders are limited to a maximum of two cabinets and eight total items. So, two uppers along with a dishwasher return panel, and five moldings would be okay. Three uppers would not qualify.

Expedited orders add 20% to the cost and normally ship out within 10 business days of your approval of the acknowledgment. You pay freight for expedited orders which average $200 for common carrier (larger items) and $45 per piece for FedEx ground. Items that require the normal cycle truck such as utility cabinets, wainscot panels, etc. will be processed as a regular order—not expedited.

We’ve covered a lot of information.

What questions do you have?

We are here to help you launch this product.

We’ll be happy to review order sheets, cover sheets, and sketches until you’re comfortable with the process. We can help with Cyncly 20/20 questions and downloads.