2018 Evolution of Work Conference by Engage Business Media

EVOLUTION OF WORK

OFFICIAL EVENT GUIDE

20 SEPTEMBER 2018 VICTORIA PARK PLAZA I LONDON

THE REVOLUTION IN HOW AND WHERE WE WORK GOLD SPONSORS

BRONZE SPONSORS

ORGANISED BY:

EvolutionOfWork.com @EngageEmployee #EngageConferences

We believe in one fundamental truth. That people power performance. Thatâ&#x20AC;&#x2122;s why we provide businesses with the critical insights into their people, the strategy to engage and empower their people and the action to enhance their peopleâ&#x20AC;&#x2122;s performance.

Get in touch: 01904 654454 hello@karianandbox.com twitter/karianandbox

WELCOME

THE TEAM Steve Hurst Editorial Director steve.hurst@ebm.media T: 01932 506 304 Nick Rust Managing Director nick.rust@ebm.media T: 01932 506 301 Katie Donaldson Marketing Manager katie.donaldson@ebm.media T: 01932 506 302 James Cottee Sponsorship Sales Manager james.cottee@ebm.media T: 01932 506 309

WELCOME A warm welcome to our Evolution of Work Conference. Today’s CPD accredited conference will bring into sharp focus the challenges and opportunities facing our rapidly changing workforce in a fast evolving workplace environment

James Major Sponsorship Sales james.major@ebm.media T: 01932 302 110

Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working environment, such as robotics and Artiﬁcial Intelligence, are constantly evolving.

Kimberly Bishop Sponsorship Sales kim.bishop@ebm.media T: 01932 506 308

Against this backdrop of rapid technology-driven change in the workplace the human condition remains and the culture of an organisation and the way it interacts with its people and its customers is arguably more important now than ever before. Organisations must also grapple with the challenges that come from the blurring of the lines between our work and our social lives.

Dan Skinner Membership Sales dan.skinner@ebm.media T: 01932 506 307

Our case study driven conference – running alongside our Internal Communications Conference – will shine a light on the issues and challenges thrown up in a constantly changing world of work. Delegates at today’s conference will hear from organisations as diverse as Taylor Vintners, Tarmac, Merlin Entertainments, AXA, CT Shirts and HMCTS Ministry of Justice. They will learn how the traditional workplace is fragmenting – technology savvy millennials and so called digital natives will soon make up the majority of the workforce.

Jamie Ross Memberrship Sales jamie.ross@ebm.media T: 01932 506 306 Hannah Mulea Marketing Executive hannah.mulea@ebm.media T: 01932 302 112 Sabrina Clarke Finance Department ﬁnance@ebm.media T: 01932 500 103

The virtuous circle formed by highly engaged, motivated and well directed colleagues interacting across the business with increasingly sophisticated and demanding customers is the only sustainable way forward, and will remain a focal point for our activities. Our aim is for our delegates to leave this conference armed with all the tools and techniques and insight they need to implement effective and successful long term employee engagement strategies. Have a great day.

Steve Hurst, Editorial Director

EvolutionOfWork.com

@EngageEmployee #EngageConferences EngageEmployee.com

Evolution Of Work s Conference is organised by Engage Business Media Ltd Join EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more. Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG Company Registration No. 8636460

Work tools that change everything

Come visit us at stand 10 ÷ò Ĥñç òø÷ ðòõè

CONTENTS

Visitor Information

Speakers

Event App

SPONSORS

THANK YOU TO OUR SPONSORS GOLD SPONSORS

BRONZE SPONSORS

AGENDA SUMMARY 09:00

Cathy Brown, Operations Director, Employee Ownership Association THE WORKPLACE OF THE FUTURE

09:10

The Future World of Work – 5 Big Questions

09:35

The Ownership Dividend

10:00

The Importance of Being Physically Close in a Virtual World

Dominic Holmes, Partner, Taylor Vinters Cathy Brown, Operations Director, Employee Ownership Association Giles McClelland, Principal Lecturer – Business Environment, UCLAN

10:25

Coffee & Networking Break

THE IMPACT OF NEW TECHNOLOGIES 10:55

Scope Case Study: Disability Gamechangers Campaign Áine Murphy, Internal Communications and Employee Engagement Manager, Scope

11:20

Konica Minolta Case Study: How Does The Workplace of the Future Impact People? Gemma Lee, Head of Transformation, Konica Minolta

11:45

Merlin Entertainments Case Study: A Rollercoaster Ride… Internal Comms For a Global Company Roz Starck, Communications, Merlin Entertainments

HEALTH AND WELLBEING, DIVERSITY AND INCLUSION 12:10

AMEX Community Stadium Case Study: Leading With Soul

12:35

Financial Wellbeing and The Impact on Health and Workplace Productivity Alison Argall, Business Development Director, Tusker

13:00

AXA Case Study: Diversity and Inclusion…..It’s Not Just a Tick Box Exercise

Nick Brice, Director, AMEX Community Stadium

Jessica Hardy, Diversity and Inclusion Manager, AXA

13:25

Lunch

THE WORKFORCE OF THE FUTURE 14:25

14:50

Engage for Success Case Study: Is Our Work Here Done? Jo Moffatt, Core Team Member/Radio Show Co-Host, Engage for Success

15:15

Charles Tyrwhitt Case Study: Driving Successful Change Through Engaged Customers and Passionate People Sandrea Morgan, Senior Customer Service Manager, Charles Tyrwhitt

15:40

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION 16:10

Tarmac Case Study: Crowdsourcing Company Culture – How Employee Voice Shaped our Vision and Values

16:35

Charles Stanley Case Study: Employee-Led Transformation

17:00

Argyll & Bute HSCP Case Study: Cultivating a Positive Workplace Through Shared Values

17:25

Chair’s Closing Remarks

Kate Jones, Head of Comms and Corporate Affairs, Tarmac Kate Grifﬁths-Lambeth, Group Director of Human Resources, Charles Stanley Sandy Wilkie, Head of People and Change & Trudy Kennedy, HR Business Partner, NHS Highland Cathy Brown, Operations Director, Employee Ownership Association

17:30

Drinks & Networking

Transform the way your business communicates Intranet software to help your workforce thrive Organizations thrive when employees are informed and connected, but not all workers are easy to reach. Engaging workers who are nondesk based or donâ&#x20AC;&#x2122;t have easy access to technology can be a challenge. Connect every employee regardless of role, device, or location with Interactâ&#x20AC;&#x2122;s powerful intranet software, designed to engage every individual in your organization: not just the easy-to-reach. Improve communication Our outstanding communication features help your staff interact with each other across locations, departments and teams Build a more informed and productive workplace Interact helps your employees get access to the resources they need to get stuff done; saving time, money and boosting productivity. Engage every employee Connect employees to the tools, people and information they need, regardless of their location.

Find out how intranet software from Interact can benefit you and your workforce. www.interactsoftware.com

FLOORPLAN

Lower Level 2

Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: www.oak.com

Stand 2

Contact: Alison Argall T: 0333 400 8451 E: Katie.brown@tuskerdirect.com W: www.tuskerdirect.com

Stand 3

Stage

HALL 1 Contact: T: Bristol +44 (0)117 962 1534 London +44 (0)20 3828 7600 E: hello@synergycreative.co.uk W: www.synergycreative.co.uk

Stand 7 2

Contact: Kristofer Whittle, Business Development Manager T: 07752 195699 E: Kristofer.Whittle@SnapComms.com W: www.snapcomms.com

14 Catering 7

Stand 8 13

8 Contact: T: ?????????? E: ????????? W: www.zoho.com

Contact: Cyrus Akrami T: ?????????? E: cyrusa@fb.com W: www.facebook.com/workplace

HALL 2

Stand 9

Registration

Stand 10 To Lifts

Contact: Ariane Gaetani T: 0777 0357105 E: ariane@dynamicsignal.com W: www.dynamicsignal.com

Contact: Emma Bramwell, Marketing Manager T: 0161 927 3222 E: Emma.bramwell@interact-intranet.com W: www.dynamicsignal.com

Contact: Janis Cronin T: +353 (0) 21 242 7277 E: jcronin@poppulo.com W: www.poppulo.com

Stage

Focus Groups

Stand 12

Stand 13

Stairs to Reception

Stand 14

CONFERENCE PROGRAMME 09:0009:10

HALL 2

CHAIR’S INTRODUCTION: Cathy Brown, Operations Director, Employee Ownership Association Currently the Operations Director for The Employee Ownership Association, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement through many different business models. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day. Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people ﬁnd a better way to work can make a big difference to people's lives, their organisations and ultimately to the country

HALL 2

THE WORKPLACE OF THE FUTURE 09:1009:35

The Future World of Work – 5 Big Questions Dominic Holmes, Partner, Taylor Vinters The evolution of the workplace presents fantastic opportunities for organisations of all sizes. The pace of change has accelerated significantly in recent times. There is good reason to believe that we will see greater shifts in the way business is done over the next five years than we have seen in the previous 20 years. Based on my experiences in working with innovative organisations and like-minded professionals, I will share some thoughts on the five key topics I think should be on the agenda for all businesses now, to get ready for the future world of work: • • • • •

Tech – the role of automation and big data Location – international footprints, remote working and the effective use of real estate People – ensuring your workforce has the right skills (and the right incentives to use and develop those skills) Organisation – exploring new ways of engaging with individuals and structuring your business Values – the importance of diversity and protecting your workplace culture through periods of change

Dom is joint head of the employment team at international law ﬁrm Taylor Vinters. He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations. He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions). Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a speciﬁc focus on how businesses are preparing for the future world of work. He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

09:3510:00

The Ownership Dividend Cathy Brown, Operations Director, The Employee Ownership Association The UK is facing a critical moment as it strives to secure a stable and prosperous future for itself in the world. As such, we must seize – and run with – every promising opportunity to boost our economic strength. To that end, The Ownership Effect Inquiry – an independent panel of senior business leaders and industry experts – has spent more than a year gathering and examining evidence from around the country on the potential benefits that can flow from workers owning a stake in the companies for which they work. The panel’s conclusion is clear: there is a significant dividend to be obtained by growing employee ownership in our economy. This would deliver a more productive and inclusive economy in three ways: • • •

Improving UK productivity Resilient regional economies More engaged employees

HALL 2

CONFERENCE PROGRAMME

UK productivity has stalled and our economy is lagging behind those of our global competitors. If we don’t turn our fortunes around, pay will remain stagnant and jobs will continue to be lost. For many of us, these issues all add up to an economy that feels as though it has stopped working in the best interests of the individual. Every challenge creates, or exacerbates, division right at a time when the country is crying out for cohesion and common purpose. If these problems remain unaddressed, we risk the economy falling into a dangerous, downward spiral. If we are to emerge from the next ten years in a stronger economic position, we must have more effective collaboration and cooperation within our places of work, and across our wider society. The ownership dividend pays off at three levels: for individual workers, for businesses, and – most critically – for the wider economy.

10:0010:25

The Importance of Being Physically Close in a Virtual World Giles McClelland, Principal Lecturer – Business Environment, UCLAN There is a potential point of conﬂict in the future of work. Team work and collaborative behaviours are now the basic building block of organisations. However, in a globally connected world we are more physically distanced from our collaborators than ever before.

Dr Giles McClelland is Division Leader of Business, Economics and International Business at the University of Central Lancashire. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles’ research interests are ﬁrmly located in the ﬁeld of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.

10:2510:55

Coffee & Networking Break

THE IMPACT OF NEW TECHNOLOGIES 10:5511:20

Scope Case Study: Disability Gamechangers Campaign Áine Murphy, Internal Communications and Employee Engagement Manager, Scope As an organisation, we have gone through some transformational change in the last 18 months. We launched a new strategy in April 2017, in which we set out our ambition to reach 2 million disabled people by 2022. To deliver our strategy, we’ve had to change the way we operate. Which meant the transfer of our regulated and day services to a new provider. This completed in April of this year. In May, we moved our head office from an out of date building in North London, located over a number of floors, to a brand new fully accessible office, based on one floor in the Olympic Park. Internally the change was evident. But we also needed to communicate who we are now, to the outside world. That’s why, this August we launched our new brand, ‘Scope equals equality for disabled people’ alongside our Disability Gamechangers Campaign. Áine’s career in internal communications began at Macmillan Cancer Support. Whilst there, she redesigned and launched a new intranet. The launch campaign to go with this used animal memes to engage staff while providing them with the information they needed, and value for money to the organisation. It won best single campaign at last year’s IOIC awards. She now works at the disability charity Scope and is leading the internal communications function through a period of unprecedented change. Most recently, she delivered a communications strategy for a head office move. Áine is passionate about engagement and finding new and exciting ways to connect harder to reach staff to an organisation’s brand and values.

HALL 2

In this presentation I will present the results of a training intervention that was designed to increase the degree to which teams engage in pro-active collaborative behaviours. The results were quite surprisingly. We found that the training intervention was only effective for teams whose members sat in close proximity. In this presentation I will discuss the important role team member proximity plays in collaboration and how work can be designed to overcome the barriers of distance.

Connect with Your Most Value ed Asset, Your Employees

Trusted by Hundreds of the World’s Leading Brands

Employee Communicatiion and Engagement Pllatform Modernise

Stre eamline

Mobile-optimised, personalised way to connect with your y employees p y on their terms:

Single platforrm delivers trusted p y need hat employees information th bs: to do their job

Measure Accura ate metrics show effectiveness of com mmunication and where to improvve:

• 4YWL RSXMƼGEXMSRW ERH EPIVXW

• Consolida ates existing systems

• Trrack engagement

• Native video

• Easily acc cessible

• Op ptimise strategy

• Documents, newsletters, surveys

• Targets re elevant content

• De emonstrate strategic impact

20% of the Fortun ne 100 use Dynamic Signal to keep global d and engaged employees informed

f DynamicSignal

l DynamicSignal

All 8 of the top PR Agencies in the world use Dynamic Signal internally gg t it for their customers and suggest

t @Dynamic_Signal

O Over 4 million pieces of conten nt have been published on the y g p D Dynamic Signal platform

www.dynamicsignal.com

HALL 2 11:2011:45

CONFERENCE PROGRAMME

Konica Minolta Case Study: How Does The Workplace of the Future Impact People? Gemma Lee, Head of Transformation, Konica Minolta The workplace is changing constantly and at a pace. Thanks to technology we can work anytime and anywhere. But what does this mean for our people and their happiness at work? And is this being considered as much as technology and physical space. Gemma will share some examples of how internal communication and change management have never been more important. She will demonstrate how Konica Minolta have continued to deliver a great employee experience as they transform as an organisation and as a result, were recently named a Top Employer.

11:4512:10

Merlin Entertainments Case Study: A Rollercoaster Ride… Internal Comms For a Global Company Roz Starck, Communications, Merlin Entertainments Picture over 127 entertainments attractions around the world. Not just LEGOLAND Parks like Windsor or Resort Theme Parks like Alton Towers, but SEA LIFEs, Madame Tussauds, LEGO Discovery Centres, hotels and holiday villages to name but a few. That adds up to a heady mix of more than 25,000 permanent and seasonal employees ranging from school leavers to seasoned executives. Making the message stick and changing behaviour is a challenge we all face in Internal Communications but for Merlin, this is especially true. Regional and cultural differences combine with local challenges. Mobiles can’t be used while operating on site because Merlin puts the safety of its guests ﬁrst every time. A large number of people don’t speak English. So given these communication restraints, how do nearly 100% of people love working for the company and feel informed? I’ll be talking about one business function’s approach to tackling this, using a traditionally dry topic like Health, Safety and Security to show how Merlin has worked its magic and transformed HSS into something that its employees feel proud of. I’ll be exploring the balance between technology, creativity and good old fashioned comms; showing how they combine to better engage a diverse global team. Roz Starck is an experienced strategic and ‘hands-on’ employee communications professional who runs her own business, working for complex FTSE 100 global organisations across a range of industries. She is currently helping Merlin Entertainments undergo a number of transformational change programmes, addressing the challenge of engaging a young and diverse workforce across different cultures and countries. With nearly 30 years’ experience, Roz has worked in agencies as well as for Ernst & Young, CGI, FTSE, Hewlett Packard, Microsoft and Oracle.

HALL 2

Gemma is very passionate about the employee and their experience within the workplace. As part of the People and Culture Function, Gemma is able to inﬂuence and deliver an employee centric people strategy which is completely connected to the overall vision and direction of Konica Minolta. She can sometimes be found on a soapbox, talking about how effective internal communication is the responsibility of all employees and not the sole responsibility of an internal communication team. Gemma is Head of Transformation at Konica Minolta supporting the UK Leadership team to deliver a large scale transformation programme over the next 4 years with a particular focus on cultural change and engagement. She is also responsible for the Employee Experience team and the delivery of Konica Minolta’s communication and engagement programmes. Gemma joined Konica Minolta following a successful career in the music industry as part of PPL, the UK licensing body for recorded music. Here she had responsibility for change management and internal communication, including leading a large scale transformation programme when the music world became digital.

CONFERENCE PROGRAMME

HALL 2 HEALTH AND WELLBEING, DIVERSITY AND INCLUSION

12:1012:35

AMEX Community Stadium Case Study: Leading With Soul Nick Brice, Director, AMEX Community Stadium What does it take to fully enrol the hearts and minds of people in your organisation? What are the key practices we need to adopt to get people on board, on ﬁre and on brand in the modern organisation? How can you as a leader connect with people on a deeper level to achieve better results? This session includes research into what it takes, backed up by some real examples of famous leaders who have demonstrated how to ‘lead with soul’ – as well as real leaders from British Airways, American Express, Sun International and Brighton & Hove Albion football club. The session will also cover a couple of examples of leaders who achieved quite the opposite…

HALL 2

Nick is L&D Partner for the American Express Community Stadium – creating and leading a multi-award winning change, leadership development and customer experience development programme since late 2010. This development programme has helped the stadium win premier national and international awards for every area of the customer journey – Best New Stadium (global), Family Excellence, Best Hospitality, Best Stewarding & Safety (global) – and even Best Pies!

12:3513:00

Financial Wellbeing and The Impact on Health and Workplace Productivity Alison Argall, Business Development Director, Tusker ??? ???? ???? ????? Alison joined Tusker in 2004 as Business Development Manager and was subsequently promoted to lead the Business Development Team as Business Development Director. Alison was an influential part of the team at Tusker who launched the very first Salary Sacrifice Car Scheme, SS4C, to the marketplace back in 2009. In the past 14 years, Alison has been instrumental in signing many of our large Car Benefit Scheme customers, across both the public and private sectors, highlighting the considerable employee and employer benefits of the scheme, whilst also expertly managing an ever growing team of Business Development Managers.

13:0013:25

AXA Case Study: Diversity And Inclusion…..It’s Not Just a Tick Box Exercise Jessica Hardy, Diversity and Inclusion Manager, AXA How do we always make sure we are doing Diversity and Inclusion for the genuine reason? How do we move from just talking about it to action? In this section we will explore how do move your D&I agenda on without it becoming a tick box exercise. I have worked at AXA UK for 11 years after leaving School to go on a gap year (My mum still jokes now that I am on the longest gap year ever). From a young age I have always been passionate about fairness and everyone having the chance to succeed regardless of background, gender, & race. In my role as Diversity and Inclusion Manager for AXA UK my focus is to harbour a culture where everyone knows we’re different and by uniting in our differences we can all thrive.

13:2514:25

Lunch and Networking

HALL 2

CONFERENCE PROGRAMME

THE WORKFORCE OF THE FUTURE 14:2514:50

Ministry of Justice Case Study: How Employee Engagement Supports The Transformation of HM Courts & Tribunals Service Antonia Dietmann, Deputy Director Organisation Capability, HM Courts & Tribunals Service HMCTS is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales – and non-devolved tribunals in Scotland and Northern Ireland. We handle about four million cases a year, operate from around 350 courthouses and hearing centres and employ more than 16,000 people, most of whom are frontline, operational staff. We launched a once in a generation transformation programme of our services in 2016. Our guiding principles are just, proportionate, and accessible. There are three parts to our reform programme: • •

HALL 2

• •

Modern Settings – this includes modern buildings and also digitally-enabled processes to remove paper from the justice system. Modern Capabilities – we will equip our people with the skills and knowledge to perform in the modern, digital world; treating them with fairness and respect. Modern Technology – building what the users of our services need, and adjusting in an agile way. Our employee engagement work aims to support colleagues as HMCTS changes. This session will describe the scale of the transformation challenge, our strategic approach to employee engagement, and the detail of our One Conversation series.

Antonia Dietmann is Deputy Director Organisation Capability at Her Majesty’s Courts & Tribunals Service (part of the Ministry of Justice) supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of when relationships at work go wrong. As such, she is passionate about the fundamental need for meaningful work relationships, founded on solid human connections, as a key driver of successful business outcomes. This partly involves giving employees a voice in shaping their experience at work and supporting leaders at all levels to create space for everyone to contribute. To do this Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. This draws on her experience of nearly 15 years as an Occupational Psychologist with expertise in research, culture change, leadership and talent development, engagement, and inclusion. As a past Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society), Antonia champions the value and insight that Occupational Psychologists can bring to organisations. In recognition of her commitment to high quality work and ethical standards, she was awarded the Division’s 2017 Practitioner of the Year award for a project on listening to experiences of inclusion. Antonia has worked in three of the ‘big ﬁve’ government Departments all of which were undergoing major organisational transformation (Ministry of Defence, Department for Work & Pensions, and now in part of the MoJ), after starting her career at the University of Shefﬁeld and Rolls-Royce. She is currently pursuing a Professional Doctorate focusing on the power of chit-chat and strong relationships at work.

14:5015:15

Engage for Success Case Study: Is Our Work Here Done? Jo Moffatt, Core Team Member/Radio Show Co-Host, Engage for Success It’s ten years since David MacLeod and Nita Clark began their groundbreaking Government report ‘Engaging For Success’. This lead to the birth of Engage for Success (EfS) in 2011 with Government mandating EfS to begin a national conversation about employee engagement right across the private, public and Third sectors, with a view to improving the UK economy. Today EfS is a dynamic movement, driven by volunteers and funded by donors. Its aim, to promote employee engagement as a better way to work for individual employees, teams, and whole organisations. Is there a role for EfS in the workplace of the future and if so what is it? Where are the movement’s current priorities? What research programmes are in the pipeline? Where can individuals and organisations get involved? How do we make workplaces better places to be and whose responsibility is it? Jo Moffatt will share where the movement is today and where Engage for Success sees its role in the workplace of the future. Jo has been closely involved with the Engage for Success movement as a volunteer since its launch in 2012. She sits on the Core Team and hosts the weekly Engage for Success radio show. Now in its ﬁfth year, EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’. Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations.

Power up you ur Wo W orkplace Collaboratio on Cliq

zoho.com/cliq

Real-time messaging platform

deo call Audio call / Vid

Screensharing / Video broadcasting your business through bots

dated on Stay upd

g schedulers Automate tasks using

Connect zoho.com/connect

Employee Engagement Platform Groups & Feeds

Share ideass through

Knowledge Base & Ta Task Man nagement

7MQTPMJJ]] [SVOÎ¶S[W YWMRK 'YWXSQ *SVQW

HALL 2 15:1515:40

CONFERENCE PROGRAMME

Charles Tyrwhitt Case Study: Driving Successful Change Through Engaged Customers and Passionate People Sandrea Morgan, Senior Customer Service Manager, Charles Tyrwhitt You build or lose a business the same way – one customer at a time. Selling classic menswear since 1986, Charles Tyrwhitt was founded by Nick Wheeler and his mission then remains the same today – to provide quality and value to the customer together with a passion for service that surpasses all competition. Now we are a full-scale multi-channel retailer and a leading British menswear brand. We continue to grow rapidly, with 34 stores and another 4 opening in the coming months. Our multi-award winning Customer Service Team plays a vital part by listening to our customers and facilitating change. This talk will outline our modus operandi and how Customer Services can be the engine room, the idea generator and the voice of the customer. A self-motivated Customer Service Manager that loves developing people, employing inspirational leadership skills in order to achieve success for themselves and the business. Someone who regards teamwork as fundamental to ensure continual improvements are made in customer satisfaction, business efficiency and profitability. Ambitious, hardworking and fully flexible to meet business needs. A professional with excellent communication skills, accustomed to prioritising a demanding and ever changing workload.

HALL 2

15:4016:10

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION

16:1016:35

Tarmac Case Study: Crowdsourcing Company Culture – How Employee Voice Shaped our Vision and Values Kate Jones, Head of Comms and Corporate Affairs, Tarmac If you heave a sigh when your company announces yet another new strategy, I’ve got news for you – so do your employees, and so do the very leaders you’re expecting to cascade the latest vision. Cue a lot of intense activity from HR and internal comms to get the strategy out there and move on to the next thing. But there is another way. What if you crowdsourced the strategy? What if you threw away bland, identikit values and asked your people to replace them? What if you took an unmissable opportunity to update your policies and processes to truly reﬂect the spirit of the new world? That’s how we approached the challenge at Tarmac – seeing it as a once-in-a-generation opportunity to align everything we did to ‘the Tarmac Way’. Coming out of a period of signiﬁcant restructuring, which itself followed years of uncertainty around the company’s ownership and future, our people needed something to re-connect around. The Tarmac Way gave them an inspiring purpose, clear and relevant values, and ambitious goals, supported by a behaviours framework that helped them celebrate current strengths and prepare for their next steps. This session will be of interest to anyone who wants to crack the challenge of truly making strategy stick. We’ll explore how we worked from the bottom up, maximising employee engagement to win over hearts and minds and putting the power to build our future in everyone’s hands.

Kate has been Head of Internal Comms at Tarmac for over 2 years. During her time she has been building a great team to support leaders as communicators, helped everyone be proud of the part they play in achieving strategy, and delivered audience-focused comms channels.

CONFERENCE PROGRAMME 16:3517:00

HALL 2

Charles Stanley Case Study: Employee-Led Transformation Kate Griffiths-Lambeth, Group Director of Human Resources, Charles Stanley Charles Stanley, the 15th oldest Financial Services business in the world, has been on a significant change journey since 2015. This session will explore how, relying solely on the goodwill of employees and colleagues, the Company has brought itself back from the brink of potential disaster. In this session you will learn ways of engaging and motivating people so that they work together to achieve desired results. Charles Stanley has successfully transformed and is now recognised as a leader in its field with an excellent culture of collaboration and exceptional client satisfaction. Come and hear how a business that is people-focused used the focus of its people to become the acknowledged organisation, at the forefront of its industry, that it is now seen to be.

HALL 2

Kate joined Charles Stanley as Group HR Director in May 2016 and was appointed to the Executive Committee board in March 2017. Kate has substantial experience in leading HR teams and developing wealth and professional services businesses. Kate has held numerous senior roles within ﬁnancial services organisations, most recently as Head of Global HR and an Executive Director/Partner at Stonehage Fleming. Prior to this Kate was the HR Director at the law ﬁrm, White & Case. Earlier in her career she was one of the founders of Accucard/Create, where she was Head of Business Services, until the business was acquired by Lloyds TSB, resulting in Kate becoming Head of HR for Consumer Lending for the bank. Outside of work Kate is also a Governor for Guy’s and St Thomas’ NHS Foundation Trust.

17:0017:25

Argyll & Bute HSCP Case Study: Cultivating a Positive Workplace Through Shared Values Sandy Wilkie, Head of People and Change & Trudy Kennedy, HR Business Partner, NHS Highland Employee engagement is arguably the result of creating the right conditions for people to thrive. Good leadership, a clear vision and shared values are like the climate & soil in which positive engagement can take root. This session will explore the use of the Barratt Model to design, launch & embed shared values in two healthcare organisations: Bolton NHS Foundation Trust and Argyll & Bute Health and Social Care Partnership (HSCP). The aspirational journey towards creating a values-based healthcare organisation can generate pride and allow leaders to have daily conversations about the types of workplace behaviours that support the values. In particular, shared values & behaviours can help graft together different employers together to tackle the challenges of effective health & social care integration. Come and hear how the seeds of a positive workplace can be nurtured to strengthen engagement. A geographer by background, I have over 20 years experience of HR & OD within private and public sector organisations. I strive to take a holistic view on workplace issues, one which links a number of different organisational disciplines. As Head of People & Change for Argyll & Bute HSCP, my team supports around 1,500 NHS professionals as we seek to build integrated teams & services with 800 Social Work/Care colleagues from Argyll & Bute Council. I work in a beautiful coastal landscape with 23 inhabited islands, but the challenges of providing a sustainable service in a remote & rural landscape cannot be underestimated. My background is in retail, and I understand the importance and beneﬁts of a values culture for customers and staff. For the last 18 years prior to joining Argyll and Bute HSCP as a HR Business Partner, I worked for Tesco, in a variety of locations within people management. During this time I supported the launch and engagement of their values and behavioural model which was integral to their cultural plan. Argyll and Bute HSCP staff are dispersed across a mix of rural and urban landscape and my belief is that the CIRCLE model can help develop a sense of identity and joint purpose within the teams to help deliver the HSCP vision.

17:2517:30

Chair’s Closing Remarks

17:30

Drinks & Networking Party

Cathy Brown, Operations Director, Employee Ownership Association

GOLD

Dynamic Signal, the Employee Communication and Engagement Platform, connects organizations with their most valued asset – their employees. Hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust Dynamic Signal to modernize, streamline, and measure their communication and engagement with one platform to reach all employees, wherever they work. The Dynamic Signal ECE Platform integrates with intranets like SharePoint, human resource systems including Workday, and centralized directories such as Active Directory. Dynamic Signal aligns organizations and increases productivity by delivering timely, relevant information to millions of employees around the world.

SPONSORS

Interact is a global enterprise software company that serves intranet software to over one million users across more than 800 organisations. Our mission is to inform and connect every organisation’s greatest asset: its people. We specialise in solving internal communication and employee engagement challenges by combining our sophisticated intranet software with outstanding professional services, focusing on developing long-term strategic partnerships with our customers. Contact: Emma Bramwell, Marketing Manager T: 0161 927 3222 E: Emma.bramwell@interact-intranet.com W: www.dynamicsignal.com

Contact: Ariane Gaetani T: 0777 0357105 E: ariane@dynamicsignal.com W: www.dynamicsignal.com

We believe in one fundamental truth. That people power performance. That’s why we provide businesses with the critical insights into their people, the strategy to engage and empower their people and the action to enhance their people’s performance. We are a full-service agency providing the employee insight to inform the right engagement strategy and action. Working as partners, we help shape the right solutions which align to a client’s business strategy and priorities. Contact: Ian Barrow T: 01904 238215 / 07957 829823 E: Ian.Barrow@karianandbox.com W: www.karianandbox.com

Like all the best Silicon Valley success stories, Oak Intranet (formerly known as Orchid) started from humble beginnings, with a simple idea, in a small garage in a quiet residential street. In the middle of Newcastle. Ok, we know that’s not quite Silicon Valley, but you get the picture. Our company started in 1993 with a DOS-based (ask your parents) document management system. Two years later, we became the first out-of-the-box intranet provider in the UK with Orchidnet. We evolved our intranet solution over the next fifteen years and powered some of the world’s leading organisations’ intranets across over fifty industry sectors. Working with our incredible customers, we listened a lot and that formed the core principles of Oak’s development and philosophy. Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: www.oak.com

SPONSORS

GOLD

Poppulo is an internal communications platform built speciﬁcally for employee communications and bespoke consultancy solutions. Our core purpose is to help companies ensure their employees reach their top potential by releasing the power of their people. We are the only company in the world that develops software solutions dedicated to internal communications; to enable easy measurement and analytics of the impact of communications across multiple digital channels – email, intranet, video and enterprise social networks, through branded templates, relevant and targeted content, social features and embedded media. Contact: Janis Cronin T: +353 (0) 21 242 7277 E: jcronin@poppulo.com W: www.poppulo.com

Workplace by Facebook is a collaboration platform designed to connect entire organisations. It offers familiar tools like groups, messaging and video calling. Workplace helps anyone develop team projects, run meetings, share news and even collaborate securely with other companies. Our desktop and mobile apps give people from all kinds of businesses a place to share their voice. Our free Standard plan gives teams a suite of collaboration features. The Premium plan offers the additional admin and integration features needed in a larger company. Through Workplace, we want to help teams of any size to move faster and achieve more together. Contact: Cyrus Akrami T: ?????????? E: cyrusa@fb.com W: www.facebook.com/workplace

Tusker provide Car Beneﬁt Schemes to employees of public and private sector businesses throughout the UK. Utilising salary sacriﬁce, employees exchange part of their salary for a brand new car. This enables many more people to afford a new car, than would have been able to otherwise. The scheme comes complete with insurance, road tax, breakdown assistance, servicing and tyres, offering a truly hassle-free solution to drivers. With a 97% customer satisfaction rating, Tusker continue to demonstrate their commitment to meeting customer requirements, while also being recognised as one of the top 150 companies to work for in the UK by The Sunday Times. Contact: Alison Argall T: 0333 400 8451 E: Katie.brown@tuskerdirect.com W: www.tuskerdirect.com

Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines. But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous reﬁnement and to improving your experience. And you get our relentless devotion to your satisfaction. Contact: T: ?????????? E: ????????? W: www.zoho.com

BRONZE

SPONSORS

Greenlight is a digital innovation agency that is challenging the status quo in pursuit of increased work efﬁciency and improved user experience. We use technology for the beneﬁt of people and companies. For more information visit green-light.com

Sociabble helps companies turn their employees into a wellinformed, engaged, and inﬂuential workforce. Sociabble’s unique employee communications and advocacy platform makes communications and sharing easy, quick, and engaging.

Quest is a tool created to allow you to stay on top of your precious human capital and to make your internal marketplace ﬁnally work for you. Discover the true potential of your people and ﬁnd the hidden talent. For more information visit quest.gl

Launched in 2014 by a team of experienced entrepreneurs in digital asset management technology, social media and content marketing, Sociabble is currently used in over 80 countries.

Vibe is a tool that solves your communication needs: simplicity, beauty, and clarity have rarely been synonymous with internal comms – until now. Engage with your audience using bite-sized information, notify the right crowd, and see actual engagement. For more information visit vibe.gl Contact: Michal Terech T: +42 060 7040552 E: michal.terech@green-light.com W: www.green-light.com

SnapComms is a market-leading provider of digital communication tools used by over 1.5 million employees worldwide. Dynamic and highly visual, our tools bypass email to truly get employee attention, wherever they are, whatever device they’re on. Whether you’re seeking to build employee awareness or effect behavioural change, SnapComms helps internal communications professionals like you to get your message across. Fresh, engaging formats include: • • • • • •

Alerts for urgent or important HR or IT communications Scrolling messages (tickers) including links to further information Digital newsletters for curating content into high quality, beautifully branded formats Interactive digital signage delivered to screensavers Quiz and Survey tools for employee gamiﬁcation and feedback Panic Button notiﬁcations for emergencies

Our technology platform is supported and developed by technical teams with over 20 years of experience in software application development. Headquartered in Paris France, Sociabble has operations in New York City, London, Lyon, and Mumbai. Contact: Jon Cooper T: 07490471276 E: jon.cooper@sociabble.com W: www.sociabble.com

Brand engagement is all about a positive and seamless customer experience with your brand at every touchpoint. Our inside out approach starts on the inside with inspiring and motivating employee internal communications that turn your people into brand ambassadors. Once we’re under the skin of your brand, we then plan, design and produce brilliant creative marketing campaigns that really get your customers talking, fully supported and embraced by your people. It’s a win win situation – customers have a consistent, fantastic brand experience delivered by informed and motivated employees. Contact: T: Bristol +44 (0)117 962 1534 London +44 (0)20 3828 7600 E: hello@synergycreative.co.uk W: www.synergycreative.co.uk

Employee engagement has evolved – email is now an overused and increasingly ineffective channel. Our vibrant, unmissable tools bypass email to cut through the clutter and get employee attention when you need it. SnapComms is the award-winning solution to your internal communication challenges – trusted by businesses in 75 countries worldwide. Contact: Kristofer Whittle, Business Development Manager T: 07752 195699 E: Kristofer.Whittle@SnapComms.com W: www.snapcomms.com