2021 Virtual Digital Workplace Conference Preview Guide

Your Guide To What’s On

10-11 MAR 2021

Truly Digital Workplaces Enable New Effective and Efficient Ways of Working 2021 Sponsors

www.DigitalWorkplaceEvent.com @EngageEmployee #EngageConference

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Two Day Virtual Event

Welcome How Digital Workplaces are enabling more productive and engaging ways of working

Interactive Sessions

Virtual Round Table Sessions

In these uncertain times engagement of the workforce is more important to organisations than ever before. Research shows that providing our people with a truly digital workplace environment – wherever they are working in the office, the home, remotely or hybrid - enables new effective and efficient ways of working, while at the same time improving both engagement levels and relationships with our customers.

collaboration technologies are transforming the way our colleagues interact with each other across the enterprise, opening doors to smarter and more productive working. Technology acts as a great enabler in improving workplace culture and engagement.

Case Study Presentations

Live Stream

An acceleration in the use of digital transformation technologies means the workplace is hugely different from even one year ago and is continuing to evolve as more employees adopt a hybrid way of working. New communication and

30 Presentations

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Our case-study driven virtual Digital Workplace Conference will examine in detail how the needs of our people are changing and how and where we can equip them to cater for this workplace revolution. Failure to do this is not an option. Delegates at the conference will witness case study content from organisations already implementing Digital Workplace strategies to improve employee and customer engagement.

2021 Speakers Include:

Thomas Møller Lybæk HR Process Innovation Director The LEGO Group

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Abigail Wilmore

Bruno Fournet

Ann Potterton

Sam Buckingham

Chief People Officer Stella McCartney

HR Director Disneyland Paris

Head of Apprenticeships BT

HR Director Birds Eye UK and Ireland

Jay Muthu

Jodi Rabinowitz

Naomi Sayers

Silviya Stoyanova

Sneh Barker

Executive Director - Employee Experience and Digital People Director Virgin Media

Head of Talent and Organizational Development Zoom

Head of Community & Capability Sainsbury’s Tech

Head of Communications Red Bull

People Partner Rolls Royce

2021 Speakers Include:

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Hayfa Mohdzani

Ben Kiziltug

Paul Miller

Manisha Singh

Tania Tasheva

Senior Research Adviser Data, Technology and AI CIPD

Director Northern Europe Personio

CEO and Founder Digital Workplace Group

Vice President Employee Experience AstraZeneca

Change and Communications Lead Heineken

Antonio Brunner

Navid Naizemian

Martha Ferez

Caroline Pennings

Nadia Strone

Global Head of Digital Workplace Deutsche Bank

Global Head of HR Group Finance Vodafone

Head of Change Deutsche Bank

Managing Director of International Communications FedEx

Executive Director HR Avon

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Introducing our studio

We’re introducing you to Engage Employee TV. We’re excited to announce that this year’s Digital Workplace Conference will be broadcasted as a TV studio style LIVE stream!

We’re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you’d watch your favourite television show.

“The Engage Virtual Events Are World-class - The Studio Format Creates An Event That Is A Cut Above The Rest” – HSBC

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Day 1 - 10 March 10:00 - 10:05

working people, they ripple out to affect all those who receive services or products as customers too. Through the lens of nature, Nature of Work explores 12 essential workplace elements, such as health, habitat, regeneration, intelligence, relationships and purpose, underpinned by real-life stories of organizations and people already on this journey to new ways of working.

Studio Host Welcome Jo Moffatt, Engage for Success LIVE! From the Engage Employee studio, Jo Moffatt, Strategy Director at Energy for Success opens the Virtual Digital Workplace Conference under the overarching title of Enabling More Productive and Engaging Ways of Working in a Hybrid Environment, which will be filled with a whole host of organisations ranging from AstraZeneca to Disneyland Paris, to Heineken to Zoom, describing among other things how they have dealt with the unprecedented times of the pandemic, with the overnight move from working in the office to working at home.

Jo has been a volunteer with the Engage for Success movement since its launch. As Strategy Director she sits on the Core Team and co-hosts the weekly Engage for Success radio show. EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’. Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations. Jo is passionate about brands and their power to move people. She is equally passionate about employee engagement and its vital role in delivering a high performing organisation. Put the two together and she becomes almost evangelical about the power a wellpositioned and consistently delivered brand has as a catalyst for employee engagement and business success.

10:05 - 10:25

Nature of Work – the new story of work for a living age

Paul Miller is CEO and Founder of Digital Workplace Group. His book 'The Digital Renaissance of Work’ (co-authored with Elizabeth Marsh), was shortlisted for the CMI Management Book of the Year 2016 Award. Paul’s previous book, 'The Digital Workplace: How Technology is Liberating Work', coined the term “digital workplace”. Paul has given many inspirational talks on the digital future of work, for audiences at Microsoft, IKEA, Google, Accenture, Harvard Business Review, Cisco, European Commission, Adobe and Oxford University. He hosts the global industry podcast ‘Digital Workplace Impact’. He was ranked one of the world’s Top 50 Social Employee Advocacy Leaders in 2015. He is Executive Producer of the 24hour global digital experience 'Digital Workplace 24'. Prior to founding DWG, Paul was Founder and CEO of communications company The Empowerment Group; Publisher and Editor of social and digital innovation magazine ‘Wave’; and, in pre-internet days, co-founder of the Ideas Café salon. He now lives in the Cotswolds in the UK. Connect with Paul on Twitter: @paulmillersays and Linkedin.

10:25 - 10:45

How the digital transformation helps to improve people business Ben Kiziltug, Personio

Paul Miller, Digital Workplace Group For centuries we have behaved as though organizations were machines, treating people as parts of those machines. But organizations are living, dynamic systems, that thrive through relationships, natural growth and organic structures. ‘Nature of Work’ is a new approach and new language for the world of work, drawing on patterns from forests and the natural world to illustrate a dynamic, vital and more beautiful world of work that our hearts and minds know is possible.

As at 2019, there were 3.46 billion people working globally, representing 41% of the world’s population. Any changes in work have a dramatic impact on all aspects of life. And not only do these changes affect

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People are the single biggest influencer on the success of any business.

After all, it is the employees who come up with innovations, develop and market products and look after customers.

A company would be nothing without its employees.

And that’s why the role of HR managers is so critical – to recruit the employees, to develop them professionally, and even to make sure that we receive our salary at the end of the month.

We believe, HR managers are the real heroes of a company.

With Personio you can digitalize and automate everything from recruiting to HR management and payroll. So you have time for value-adding tasks.

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Day 1 - 10 March As International Lead, Ben is leading Personio’s expansion across the UK, Benelux, Nordics and Spain and further drives the company’s goal of becoming Europe’s leading HR software solution for SMB’s. Before joining Personio in 2019 he was the Regional Sales Director EMEA at Stack Overflow where he oversaw the company’s international growth scaling the team from 2 to 70+ people across UK, Germany and France.

10:45 - 11:05

11:55 - 12:15

Caroline Pennings, FedEx The future of work is rapidly changing. It is becoming more flexible and dynamic requiring more agile ways of working. Expectations are also changing. Today’s workforce is challenging old traditions and looking for better collaboration, connection and opportunities across the entire organization. This requires us to reimagine the future of work and re-think how best to keep people engaged.

Disneyland Paris Case Study: Leadership & Development at Disneyland Paris Bruno Fournet, Disneyland Paris

Caroline Pennings is Managing Director International Communications for FedEx. With more than 20 years experience at global corporations across multiple industries, Caroline serves as a trusted advisor to top leadership helping them to navigate reputation, risk, crisis and change.

Caroline has held a number of senior level Communications, Marketing and Investor Relations roles, and prior to FedEx worked for Shell.

Like many businesses, Disneyland Paris is currently going through many transformations in terms of product, as well as operating and HR model.

Bruno will examine how Europe #1 tourist destination renewing its L&D model and programs to align them to the current context and to prepare for the company’s future.

Bruno joined Disneyland Paris in 1991 as part of the Grand Opening team as Project Manager for Resort Development. Since then, he has taken on positions of increasing responsibility in operational or support divisions, as department leader or in project management, including working on the opening of the Walt Disney Studios in Paris in 2002 and Hong Kong Disneyland Resort in 2005. Between 2003 and 2008, he was responsible for creating and driving a team of Project Managers implementing strategic changes within the operational divisions. In 2009, Bruno was promoted to HR Director and since conducted reengineering of various functions including Health & Safety, First Aid, Cast Dining, Cast Housing and Operations Training. Since 2018, Bruno serves as HR Director, Center of Excellence Learning & Development, the department leading all development programs for Disneyland Paris to develop company culture, integration, regulatory and professional skills, as well as leadership skills.

11:25 - 11:55

Coffee and Networking

Fedex Case Study: Reimagining The Future of Work

12:35 - 12:55

An exclusive interview with Manisha Singh, Vice President Employee Experience, Analytics & Digital HR at AstraZeneca Manisha Singh, AstraZeneca Ever wondered what it’s like working for the company that is at the forefront of developing the COVID-19 vaccine? We are thrilled to welcome Manisha Singh, Vice President Employee Experience, Analytics & Digital HR at AstraZeneca for an exclusive interview where she will be sharing an insight into her role, recent projects and future plans.

Manisha Singh serves as Vice President, Employee Experience, People Analytics and Digital at Astrazeneca where she works on enabling the People Strategy through data driven actionable insights and transforming Workforce Experience empowered by digital. Working at the intersection of people, process and technology her endeavour is to get the business and employees Future ready and deliver the growth through innovation agenda. Her professional quest in life and career has been- to create a fair, harmonious and equitable workplace which is more purposeful, empowering and inclusive. She has pioneered Open Talent Marketplace, Enterprise Learning experience transformation, Continuous Listening Strategy Future of Work talent and skills strategy, Robotics and AI enabled

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Day 1 - 10 March transformation and High performing Analytics Ecosystem. Her purpose is to be a an intentional force in designing the future that loves us all. In her 18+ years of career Manisha has held Global leadership roles in managing –Strategic business Initiatives, Corporate transformation, People Strategy and Talent Management working with CXO’s and Board to enable business transformation. Manisha is a systems thinker and a futurist who believes that HR is the conscience keeper of the business, human capital is the key differentiator and that the future is human! She supports MIT office of digital learning and MT Work of Future group in advisory capacity. She passionately champions diversity, ethical governance and vocational education for youth.

12:55 - 13:40

Lunch and Networking

13:40 - 14:00

An exclusive interview with Jay Muthu, Director of Digital EX at Virgin Media Jay Muthu, Virgin Media Ever wondered what it’s like to be working for one of the UK’s leading telecommunication companies? Join our exclusive interview with Jay Muthu, Director of Digital EX at Virgin Media, as he tells us more about his role, recent projects, and future plans.

Global Talent and Organisation transformation leader impacting corporate performance and employee experience via Talent & Performance management, Talent Acquisition, Learning & Development, Diversity & Inclusion, Employee Engagement & Experience, Cultural / Competence change and delivery of organisational effectiveness initiatives.

Accomplished HR professional with demonstrable success of building talent organizations ground up while driving full employee life cycle management across diverse industries and geographies. Excels across start-up, stable and growing organizations of varying sizes– successfully tackling challenges while maintaining superior levels of employee satisfaction, retention, performance, and morale. Significant experience partnering with the C- Suite to coach and guide on critical talent decisions. Blends strong professional experience with globally-recognised certifications in: facilitation, psychometrics, coaching, and talent management. Life time wheelchair user building disability confidence in organizations through positive role modelling.

14:00 - 14:20

BT Apprenticeships Case Study: Transforming a large apprenticeship programme to digital delivery during Covid Ann Potterton, BT I will explain how BT Group moved the delivery of its apprenticeship programmes (all 70 of them) to digital delivery overnight at the beginning of lockdown 1. I will outline the initial steps we took and what worked well and where we faced challenges.

As Tiers came in and Lockdowns #2 and #3 arrived, we hit a different set of problems I believe it is the combined learnings from the whole lockdown cycles across all four nations, that now puts us in a good place to establish what digital apprenticeship delivery looks like post-Covid.

I propose to share these with audience and hopefully encourage some debate around digital delivery and apprenticeships. I will cover: • Background to BT and Openreach apprenticeship programmes and me • Establishing a large apprenticeship programme since 2017 reforms • Timeline and key numbers, key focus, challenges, solutions • Strategy, principles and operating model • Career progression after apprenticeships • Wellbeing • Post-covid recovery and digital opportunities and necessities Ann joined BT’s Apprenticeship Team in 2017, having previously represented training providers as the Director a provider network. Prior to that she was CEO of the Institute of Telecommunications Professionals (ITP) – a body which specialised in helping smaller companies access funding to recruit and train their own telecoms apprentices. Ann is an experienced Learning & Development Consultant with expertise in the vocational sector, leadership and facilitation. She is a Chartered Member of the CIPD, holds a PGCE and a degree in French. BT has delivered apprenticeships as an employer-provider for over 60 years. We deliver a small number of specialist programmes ourselves eg. Openreach’s telecoms engineer programme and we fully outsource over 70 programmes. Apprenticeships are a core part of BT’s Talent Strategy and reflect its ambitions to ensure we maintain and develop a highly skilled workforce; build a diverse and inclusive culture; and promote social mobility.

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Day 1 - 10 March 14:20 - 14:40

An exclusive interview with Silviya Stoyanova, Head of Communications at Red Bull

15:00 - 15:30

Silviya Stoyanova, Red Bull

Tania Tasheva, Heineken

Ever wondered what it’s like to be working for a company with highest market share of any energy drink in the world? Join our exclusive interview with Silviya Stoyanova, Head of Communications at Red Bull as she tells us more about her role, recent projects, and future plans.

Hear from some of the industry’s experts as they discuss and share their thoughts on the Role Technology Plays In Enabling Workplace Culture and Engagement.

Joining us for today’s panel, we have Tania Tasheva, Change and Communications Lead at Heineken and Beeca Francis, Working Lead of Operational Change at E.ON UK

Silviya has been the Head of Communications at Red Bull for the last year.

14:40 - 15:00

Panel Discussion: What Role Does Technology Play In Enabling Workplace Culture and Engagement?

Sainsbury's Case Study: Working in an Agile Wonderland

I am a motivated and energetic professional with an entrepreneurial spirit and “can-do” mentality. With my strong analytical and organizational background in different industries, I have a diverse experience in project management, process development and stakeholder engagement. Having worked for small as well as international companies, I have developed a good set of skills in understanding different business needs as well as being flexible with solutions and approaches. Managing change has been an integral part of my career as most of my roles were focused on bringing innovation to the business. Engaging people in adopting new tools, processes or behaviours requires not only strong communication skills but also determination, empathy and understanding of the complexity for each stakeholder. My natural social skills and ability to put things into perspective as well as my experience in (trade) marketing, sales, finance and procurement supports me in driving change within the area of Knowledge and Training Management, an area that is still emerging at my business unit. Driving collaboration, designing and organizing inspiring trainings, working with people of different backgrounds and cultures, as well as supporting the business in developing their talents, gives me great personal fulfilment and motivates me to continue my personal development in the field.

Naomi Sayers, Sainsbury’s Tech In the fast-paced, ever-changing world of retail technology, against the backdrop of a global pandemic and remote working, how do you supercharge colleague experience? What can engagement teams learn from software development squads?

In this session, Naomi Sayers – Senior Colleague Experience Manager for Sainsbury’s Tech, will be sharing the way they’ve pivoted the traditional approach to engagement surveys, using Colleague Voice data to build trust and drive colleague happiness.

A career Internal Communicator and ex-Broadcast Journalist, Naomi now leads the Colleague Experience team for Sainsbury’s Tech – the technology division of Sainsbury’s. She and the team work across the Tech division to help improve the experience for 2000 tech colleagues. They’re driving towards the goal of making Sainsbury’s Tech a place people love to work, where diverse and engaged teams make a purposeful contribution.

As well as the team Naomi also leads the Colleague Experience Practice – a collaborative group of colleagues all working to the same aims locally.

She also chairs the divisional Great Place To Work (colleague involvement) group. This means she and her team have a real handle on how colleagues are feeling, what they’re experiencing, what’s going well and what could be improved. This forms part of their unique approach to measuring engagement, which you’ll hear more about in this session. Outside of work Naomi lives with her husband and many (6) pets in Billericay, Essex. She loves spinning (on a bike), yoga, meditation, The Beatles; eating good food and drinking Malbec. Definitely not simultaneously!

15:30 - 15:50

An exclusive interview with Jodi Rabinowitz, Head of Talent and Organisational Development at Zoom Jodi Rabinowitz, Zoom Ever wondered what it’s like to be working for a company that has thrived in lockdown? Join our exclusive interview with Jodi Rabinowitz, Head of Talent and Organisational Development at Zoom as she tells us more about her role, recent projects, and future plans.

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Day 1 - 10 March Jodi Rabinowitz is the Head of Talent and Organizational Development at Zoom Video Communications. She is responsible for driving all aspects of employee development and engagement by designing experiences that touch every single point of the employee life cycle from post-hire to exit.

Once employees join the Zoom community, she takes it from there. Jodi has had several in-house executive leadership positions in both the forprofit and non-profit sectors in organizational, talent, and learning management. Her most recent leadership role was at The Metropolitan Museum of Art as the Head of Talent Acquisition and Organizational Development where she joined to implement a five-year strategic plan focused on enhancing employees’ overall well-being. Jodi’s nimble approach as a talent advisor stems from her time as an executive at The Center for Creative Leadership (CCL) and her early career in social work.

At CCL, she designed custom programs for Fortune 100 companies to help them build and enhance their leadership pipeline and achieve business outcomes. Prior to this work, she tackled the behavioral aspects of leadership with the clinical skills she honed at a boutique Employee Assistance firm and New York’s famous, Bellevue Hospital’s Psychiatric Emergency Room and the Federal Emergency Management Agency. She lives in New York City with her husband and has two sons, one of which is in his final year at Penn and the other a senior in high school. She also lives with her chocolate brown Labrador, Bosco, who is a lover of sticks and is useless when it comes to proofreading her work.

15:50 - 16:00

Studio Host Close Jo Moffatt, Engage for Success What a day! Jo Moffatt rounds up the key findings from what’s been a heady mix of live panel discussions, one on one interviews, effective networking and a plethora of case studies from leading household brands across industry sectors.

“One of the best events I have been to, great speakers, great atmosphere, content/mind share – really enjoyed it and will be there next year” – AT&T

“The Best Bit For Me Was The Wide Range Of Companies/industries Represented Which Gave An Insight In To How Engagement Effects All Industries” – Virgin Media

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Day 2 - 11 March 10:00 - 10:05

10:05 - 10:25

Studio Host Welcome

10:45 - 11:05

Rolls Royce Case Study: What's Normal?

Charlotte Dahl, Woodreed

Sneh Sidhu-Barker, Rolls Royce

Join us for Day Two of the Virtual Digital Workplace Conference LIVE! From the Engage Employee studio, Charlotte Dahl, Creative Planning Director at Woodreed kicks off the final day under the overarching title of Enabling More Productive and Engaging Ways of Working in a Hybrid Environment, which will be filled with exclusive presentations from a whole host of organisations ranging from Rolls Royce to Vodafone, to Lego to Stella McCartney

In this ‘new normal’ environment much has been said about the benefits, joys and the upside of working from home. Work-life balance has become a balancing act between your household and your work (where your sons, daughters, spouses, partners, dogs, cats, plants, parents, guitars and bicycles have all become a part of this fine balance).

An accomplished speaker, writer, and trainer with a unique view on employee engagement and internal communications. Having spent equal parts of her career in consumer, then employee communications, Charlotte brings the rigour of the ad industry into internal communications. She's talked at leadership summits and delivers inhouse session for her clients' teams. A regular writer of industry thoughtleader pieces and blogger. Published in industry magazines and on the website of the Institute of Practitioners in Advertising.

In this presentation Sneh will share how some critical signs of disengagement can be missed as a result of the ‘new normal’ and what some of the tell-tale signs are when something is ‘rotten in the state of Denmark’.

But is it all that it is made out to be?

Currently Sneh works as a People Partner for three different plants at Rolls-Royce, Derby and Bristol sites. Whilst Bristol is a pre-production plant focussed on innovation, the Derby plants are the flagship plants for the Turbines business. Her role is focussed on implementing the people strategy and adapting it to reflect the needs of the local teams. Prior to this, having completed her Level 7 in Employment Law, she joined Jaguar Land Rover as an HR Consultant managing a high volume of complex cases. At Science and Technology Facilities Council she worked in a ‘best practices’ environment. Prior to that she worked for an international Media College, based out of Oxford. Sneh has been involved in policy and practices development in her various roles. In her zig-zag career she has also helped establish international schools for various international business houses and has written English text books for children, published by Cambridge University Press.

CIPD Case Study: Evolution of the Digital Workplace Advances in technology coupled with the falling prices of mobile devices has enabled the digital workplace to become possible for an increasing number of employees over the last decade. For many job roles, we no longer need to be in the same place to collaborate, communicate and innovate. COVID-19 has highlighted this at scale, proving that it’s possible for huge numbers of employees to work remotely and still be productive.

The digital workplace is evolving outside the office too, including for delivery drivers, warehouse staff and healthcare professionals. The quest for optimising employee performance has not changed; what has changed is the ways in which organisations engage their employees to achieve this goal. Technology has made it possible to deliver a customised employee experience, and make it easier to monitor whether various organisational initiatives are effective. Alongside these opportunities come ethical considerations such as privacy. Ultimately, the challenge for people professionals is to find ways for employees and technology to work harmoniously towards common organisational goals.

11:25 - 11:55

Coffee and Networking

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Day 2 - 11 March 11:55 - 12:15

interview with Samantha Buckingham, HR Director at Bird’s Eye as she tells us more about her role, recent projects, and future plans.

Vodafone Case Study: The Business Case for Executive Transitions - How to Get Them Right & Avoid the Biggest Mistakes

Speaker: Sam Buckingham Birds Eye UK and Ireland Sam Buckingham As HR Director of Birds Eye UK & Ireland Sam has a personal passion for nurturing a culture where individuals feel confident to bring their whole selves and best selves to work every day. She brings her own authenticity and direct approach to everything she does. Sam is proud to have worked with the Birds Eye business for over 8 years and has experienced the cultural journey from Private Equity ownership to becoming part of Nomad Foods - Europe's largest frozen food company. During her time at Birds Eye and Nomad Foods Sam has led the people Integration of two UK household brands – Aunt Bessie’s and Goodfella’s – evolving an inclusive culture across multiple locations. Sam’s conviction that anything is possible and speaks from the experience of someone who is willing to experiment and learn from mistakes quickly to come back stronger. Clear and inspiring communication, connecting on a personal level with individuals, is at the heart Sam’s approach ensuring team members are able to connect with a human organisation. Sam brings her own authenticity and humour to her sessions with an open and informal style.

Most days, at some point, she will remind us that “we are all human”.

Navid Nazemian, Vodafone Did you know that between 30-50% of all executive transitions fail during the first 18-24 months? Typically, organisations work extremely hard to identify and hire new executive talent…but then rely on hope when it comes to making their new investment successful. The cost of replacing an executive can be anywhere between 2.5 to 10 times their salary. Given the high stakes, it is surprising how little good guidance is available to new executives on how to transition more effectively and efficiently into a new leadership role. And this is particularly true during a global pandemic! Together we will explore the reasons for failure as well as what actually works in successful transitions, also in a virtual setting.

Attendees will: • Understand what makes executive transitions so challenging & exciting • Learn about the most common types of executive transition challenges • Avoid the 10 biggest mistakes made during executive transitions • Learn 5 key interventions to transition more successfully into a new role • Bonus: Learn how to transition effectively virtually (e.g. during a global pandemic) Navid is a global HR leader and an Executive Coach. He is an expert in leadership transitions, having lived in 5 countries and working across 6 sectors. Navid has over 20 years of corporate experience in some of the world’s most admired companies at country, regional and global leadership level, in both emerging and developed markets. As a Coach, he has specialised in partnering with leaders on Executive Transitions, Maximising Leadership Impact and High Performing Teams.

12:35 - 12:55

An exclusive interview with Samantha Buckingham, HR Director at Bird's Eye Sam Buckingham, Birds Eye UK and Ireland Ever wondered what it’s like to work for a company selling food products that have been enjoyed by families for over 60 years? Join our exclusive

12:55 - 13:40

13:40 - 14:00

Lunch and Networking Stella McCartney Case Study: Turning feedback into change Abigail Wilmore, Stella McCartney Abigail will be sharing the story of how Stella McCartney has scrapped it’s traditional annual employee engagement survey in favour of a far more regular way of engaging with colleagues. She will examine how the organisation has used that feedback to implement meaningful change through listening to what people are saying and taking action appropriate action.

As Chief People Officer at Stella McCartney, I define and implement the people strategy, bringing the ethical, sustainable and responsible elements of what the brand stands for into our people and culture agenda. As a breaker of tired outdated HR ‘rules’ I operate with the values of trust, respect, integrity and compassion to create a heart centred global community.

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Day 2 - 11 March 14:20 - 14:40

Deutsche Bank Case Study: Agile Mind-Set applied to the Digital Workplace

14:40 - 15:00

Avon Case Study: How it took a pandemic to accelerate a turnaround

Martha Ferez & Antonio Brunner, Deutsche Bank

Nadia Strone, Avon

The global pandemic has forced us all to participate in the largest ‘work from home’ experiment in history. The experiences and lessons learnt have changed the way Deutsche Bank is currently working and how employees will work in the future. This new perspective has made very clear that the environment in which we operate is constantly changing and a ‘one size fits all’ approach is not sustainable. Therefore, it is essential to apply an ‘Agile Mind-Set’ to the Digital Workplace in order to ensure we are able to adapt to the evolving requirements.

Avon Cosmetics was stuck in the last century, until the pandemic and national lockdown forced the acceleration of a digital agenda that was initially met with much resistance. Suddenly sales representatives were unable to go door-to-door with paper brochures making the adoption of a digital brochure essential, and embracing e-Commerce a do-or-die decision.

And we’ll look inwardly at the culture within head office, which overnight embraced the flexible working approach we’d been trying as an HR team to embed for years.

This presentation, will cover: • An introduction to Agile Mind-Set • Agile Mind-Set relevance to the Digital Workplace • Lessons Learnt from COVID-19 which are shaping the Digital Workplace in 2021 and beyond • Reflection on how Agile Mind-Set should continue to be applied to the Future Workplace

Nadia Strone, MBA, GPHR, is a certified global HR professional with over 15 years experience in multinational business transformations and turnarounds. She has significant experience managing highly matrixed & globally dispersed working relationships and collaborating across functions; coaching, counselling and influencing executive management.

A true change agent, she has an excellent ability to navigate ambiguous and/or tumultuous business environments, making sense out of chaos, and utilizing a strong relationship-centric mindset to foster continued engagement & motivation. Nadia is a natural problem-solver, seeking efficiency and opportunities to streamline operating models to enable business improvements and develop stronger leaders. She holds a certificate from SHRM in HR management and degrees from both The State University of New York and Saint John’s University.

Martha is the Head of Change for Non-Financial Risk Management at Deutsche Bank, where she also performs as an agile trainer and coach.

Martha has a Management Consulting background with a client portfolio that includes most Big UK Banks. She is a certified Lean Six Sigma Black Belt and has completed other certifications in risk, product and project management. Martha’s experiences include leading cross-functional international change initiatives, facilitating the definition of functions’ Change Book of Work and designing and optimising processes, indicators, governance and target operating models.

Antonio is globally responsible for designing Deutsche Bank’s office space to meet the employees’ current expectations and future requirements. His area of responsibility stretches from office design, digitalization, culture and change management. Antonio’s workplace is the world around him.

He gets energy from working in various environments and with different people. To shape the Future of Work for the bank, he thinks outside of the box and explores the latest trends and technologies to help him develop new approaches and new ideas. Antonio’s key skills include facility management, project management and Business partnering.

15:00 - 15:30

Panel Discussion: The Future of the Workplace - Will It Be Hybrid?

Hear from some of the industry’s experts as they discuss The Future of the Workplace and share their thoughts on the possibility of a hybrid workplace.

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Day 2 - 11 March 15:30 - 15:50

An exclusive interview with Thomas Moeller Lyback, HR Process Innovation Director at The LEGO Group Thomas Møller Lybæk, The LEGO Group Ever wondered what it’s like to be working for the company that sells the world’s most popular toy? Join our exclusive interview with Thomas Moeller Lyback, HR Process Innovation Director at The LEGO Group as he tells us more about his role, recent projects, and future plans.

Thomas is the global HR Process Innovation Director at the LEGO Group.

The past 10 years Thomas has been involved in HR transformation HRIT implementation projects and company turnarounds both as HR lead and management consultant with global companies like Vestas Wind Systems and Arla Foods. Prior, he worked within management consulting and market leading companies on strategy, product development, sales and marketing. Thomas holds an M.Sc. degree in Business Administration from CBS (Copenhagen) supplemented by Executive Leadership training at IMD and Chicago School of Business. At the LEGO Group, Thomas is responsible for driving the End-to-End process modernization / innovation in the Workday program. Exploring technology and platforms to enhance our employee experience & productivity while building a flexible ecosystem across all core HR processes. In addition, Thomas is responsible for the External Workforce area and driving the move into Strategic Workforce Planning and future composition of the workforce.

15:50 - 16:00

Studio Host Close Charlotte Dahl, Woodreed And that’s a wrap! Charlotte Dahl rounds up the key findings from what’s been a a heady mix of live panel discussions, one on one interviews, effective networking and a plethora of case studies from leading household brands across industry sectors.

“A really great line up and mixture of speakers and applied case studies.

From speaking with other attendees I think they would definitely echo my praise here” – John Lewis

“The Day Never Lost Momentum And I Was Truly Inspired – I’ll Definitely Be Back Next Year!”

– Marks and Spencer

Discover what happened in 2020

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EBM 2021 Calendar

10-11 FEB 2021

CUSTOMER ENGAGEMENT TRANSFORMATION

KNOWLEDGE MANAGEMENT

9-10 JUNE 2021

23 SEPT 2021 TUESDAY 9 - THURSDAY 11 NOVEMBER

10-11 MAR 2021

7-8 JULY 2021

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