OFFICIAL EVENT GUIDE
THE FAST CHANGING FACE OF INTERNAL COMMUNICATIONS GOLD SPONSORS
BRONZE SPONSORS
ORGANISED BY:
InternalCommunicationsConference.com @EngageEmployee #EngageConferences
We believe in one fundamental truth. That people power performance. That’s why we provide businesses with the critical insights into their people, the strategy to engage and empower their people and the action to enhance their people’s performance.
Get in touch: 01904 654454 hello@karianandbox.com twitter/karianandbox
WELCOME
THE TEAM Steve Hurst Editorial Director steve.hurst@ebm.media T: 01932 506 304 Nick Rust Managing Director nick.rust@ebm.media T: 01932 506 301 Katie Donaldson Marketing Manager katie.donaldson@ebm.media T: 01932 506 302
A warm welcome to our Internal Communications Conference. Our CPD accredited conference will take an in depth look at the rapidly changing world of internal communications as the relationships and communication channels between organisations and their people continue to evolve.
James Cottee Sponsorship Sales Manager james.cottee@ebm.media T: 01932 506 309 James Major Sponsorship Sales james.major@ebm.media T: 01932 302 110
The workplace is changing and the pace of that change is accelerating. Our people are becoming more mobile with access to more and more sophisticated technology. The way we communicate with our people must also change fundamentally and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work.
Kimberly Bishop Sponsorship Sales kim.bishop@ebm.media T: 01932 506 308
Our case study driven conference - running alongside our Evolution of Work Conference - will shine a light on those organisations which are getting their internal communications strategies right.
Dan Skinner Membership Sales dan.skinner@ebm.media T: 01932 506 307
Delegates at our conference today will hear from organisations as diverse as Tate and Lyle, Nationwide, KP Snacks, Laing O Rourke, Sense, Montepio Bank, ING and Barts NHS Health Trust. Delegates will learn how internal communications can deliver effective employee engagement across the enterprise and how to create a strategy for the entire employee journey. They will see how internal communications are increasingly taking centre stage in the quest for organisations to achieve higher and sustained levels of employee engagement.
Jamie Ross Memberrship Sales jamie.ross@ebm.media T: 01932 506 306 Hannah Mulea Marketing Executive hannah.mulea@ebm.media T: 01932 302 112 Sabrina Clarke Finance Department ďŹ nance@ebm.media T: 01932 500 103
WELCOME
The virtuous circle formed by highly engaged, motivated and well directed colleagues interacting across the business with increasingly sophisticated and demanding customers is the only sustainable way forward, and will remain a focal point for our activities. Our aim is for our delegates to leave this conference armed with all the tools and techniques and insight they need to implement effective and successful long term employee engagement strategies. Have a great day. Steve Hurst, Editorial Director
InternalCommunicationsConference.com
@EngageEmployee #EngageConferences EngageEmployee.com
Internal Communications Conference is organised by Engage Business Media Ltd Join EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more. Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG Company Registration No. 8636460
1
Work tools that change everything
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CONTENTS
Visitor Information
4
Speakers
7
Event App
8
Sponsors
9
Agenda Summary
11
Floorplan
13
HALL 1 14 15 17 19 21
Sponsors
23-25
Disclaimer. While every effort has been made to ensure accuracy in the compilation of this publication, the Publishers cannot be held liable for errors and omissions. ŠCOPYRIGHT Engage Business Media Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by means, electronic, mechanical, photocopying, recording or otherwise, without prior consent in writing to the publisher.
Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG
3
HALL 1
Internal Communications – The New HR Internal Communications, Colleagues and Customers How Technology is Changing Internal Communications Communicating to a Changing/Global Workforce 360 Degree Comms in a Fragmenting Workplace
VISITOR INFORMATION
CONFERENCE HOURS: 08:15 – 09.00
Registration & Coffee
09:00 – 10.25
Presentations
10.25 – 10.55
Networking & Coffee Break
10:55 – 13.25
Presentations
13:25 – 14:25
Lunch
14:25 – 15:40
Presentations
15.40 – 16.10
Networking & Coffee Break
16:10 – 17:30
Presentations
17:30 – 18.30
Drinks & Networking Party
18:30
Event Close
Refreshments: Delegate tea/coffee breaks and buffet lunch are included and will be served in the Conference Expo Hall on Lower Level 2 throughout the day. At the Drinks Networking Party at the end of the day a complimentary beer/glass of wine is provided. • • • • •
Welcome and registration Morning Networking coffee break Lunch Afternoon Networking coffee break Drinks Networking Party
Cloakroom: There are free cloakrooms available for delegates. These are located on Lower Level 2.
Wi-Fi: There is complimentary visitor Wi-Fi access provided throughout the show. Please join the Network: Park Plaza Hotel Resorts
4
Join the Conversation: @EngageEmployee #EngageConferences
First Aid: Please visit the registration desk on Lower Level 2 should you require assistance. Canvassers: The organisers reserve the right to remove anybody found distributing leaflets of any kind or unauthorised sales material at the show. Business Amenities: The Victoria Park Plaza hotel features all the services and amenities expected of top central London hotels. Guests enjoy a fitness centre, 24-hour room service, baggage storage, foreign currency exchange and an array of other first-class services. Travel: The venue is situated within walking distance of Victoria train, coach, bus and Underground stations.
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SPEAKERS
Sam Bleazard
Heather Mustafa
Alison Bennett
Martha Mckenzie-Minifie
Head of Internal Communication Laing O’Rourke
Senior Project Manager Nationwide Building Society
Director of HR Sense
Head of Corporate Affairs & Communications ING
Patricia Mestre
Eoin Cotter
Alissa Clarke
Alenka Daniel
Head of Internal Comms and Change Management Montepio Bank
Internal Communication & Employee Engagement Advisor Poppulo
Senior Brand and Communications Manager Tate & Lyle PLC
Internal Communications Manager Barts Health NHS Trust
Robert Porter
Dan Coles
Sukh Ryatt
Jennifer Sproul
Head of Customer Success in EMEA Workplace by Facebook
Global Head of Internal Communications Travelex
CEO Oak Intranet
Chief Executive Institute of Internal Communications
Keren McCarron
Alan Oram
Megan Skinner
Sophie Theen
Head of Corporate Affairs & Communications KP Snacks
Creative Director Alive with Ideas
Deputy Director of Communications Barts Health NHS Trust
Head of HR and Talent 11FS
Ghassan Karian
Tomás Maunier
Founder and Managing Director Karian and Box
Sales and Marketing Director City District Ltd
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EVENT APP
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SPONSORS
THANK YOU TO OUR SPONSORS GOLD SPONSORS
BRONZE SPONSORS
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AGENDA SUMMARY 09:00
Jennifer Sproul, Chief Executive, Institute of Internal Communications INTERNAL COMMUNICATIONS – THE NEW HR
09:10
Laing O’Rourke Case Study: How Do You Attract The Best Talent While Motivating Existing Employees? Sam Bleazard, Head of Internal Comms, Laing O’Rourke
09:35
The Art Of Intranet – How To Kick Ass as an Engagement Ninja Sukh Ryatt, CEO, Oak Intranet
10:00
Nationwide Case Study: No One Said it Would be Easy! Heather Mustafa, Senior Project Manager, Nationwide
10:25
Coffee & Networking Break
INTERNAL COMMUNICATIONS, COLLEAGUES AND CUSTOMERS 10:55
Sense Case Study: Engaging The Workforce in The Not For Profit Sector Alison Bennett, Director of HR, Sense
11:20
Joining The Dots – Using Innovative Insight to Drive Improved Communication Ghassan Karian, Founder and Managing Director, Karian and Box
11:45
The 7 Deadly Sins of Internal Communications Eoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo
HOW TECHNOLOGY IS CHANGING INTERNAL COMMUNICATIONS 12:10
Montepio Bank Case Study: The Formula for Technology Adoption Patricia Mestre, Head of Internal Comms and Change Management, Montepio Bank
12:35
Building Your Community – Inspiring a Disparate Workforce to Keep in Touch Dan Coles, Global Head of Internal Communications, Travelex
13:00
The Future Of Work Is Now. Your Employees Are Ready – Are Your Communications Tools? Robert Porter, Head of Customer Success in EMEA, Workplace by Facebook
13:25
Lunch
COMMUNICATING TO A CHANGING/GLOBAL WORKFORCE 14:25
Tate & Lyle PLC Case Study: Building Engagement Through ‘Brand Love’ – Helping Every Employee Connect to The Brand and Help to Bring it to Life Alissa Clarke, Senior Manager, Brand and Communications, Tate & Lyle PLC
14:50
ING Case Study: Communicating to a Changing Workforce Martha Mckenzie-Minifie, Head of Corporate Communications, ING
15:15
KP Snacks Case Study: Valuing Our People and Achieving Together: The KP Snacks Internal Comms Journey Keren McCarron, Head of Corporate Affairs & Communications, KP Snacks & Alan Oram, Creative Director, Alive With Ideas
15:40
Coffee & Networking Break
360 DEGREE COMMS IN A FRAGMENTING WORKPLACE 16:10
Barts Health NHS Trust Case Study: Started From The Bottom, Now We’re Here Alenka Daniel, Internal Comms Manager & Megan Skinner, Deputy Director of Communications, Barts Health NHS Trust
16:35
The Challenge of Internal Communication For Multi-Location Businesses Tomás Maunier, Sales and Marketing Director, City District Ltd
17:00
11FS Case Study: How Can Fast Growing Companies Fix Internal Communication Before it Breaks? Sophie Theen, Head of HR and Talent, 11FS
17:25
Chair’s Closing Remarks Jennifer Sproul, Chief Executive, Institute of Internal Communications
17:30
Drinks & Networking
11
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FLOORPLAN
Lower Level 2
Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: www.oak.com
Stand 2
Contact: Alison Argall T: 0333 400 8451 E: Katie.brown@tuskerdirect.com W: www.tuskerdirect.com
Stand 3
Stage
HALL 1 Contact: T: Bristol +44 (0)117 962 1534 London +44 (0)20 3828 7600 E: hello@synergycreative.co.uk W: www.synergycreative.co.uk
Stand 7 2
Contact: Kristofer Whittle, Business Development Manager T: 07752 195699 E: Kristofer.Whittle@SnapComms.com W: www.snapcomms.com
3
14 Catering 7
Stand 8 13
8 Contact: T: ?????????? E: ????????? W: www.zoho.com
Contact: Cyrus Akrami T: ?????????? E: cyrusa@fb.com W: www.facebook.com/workplace
HALL 2
12
Stand 9
10
9
Registration
Stand 10 To Lifts
Contact: Ariane Gaetani T: 0777 0357105 E: ariane@dynamicsignal.com W: www.dynamicsignal.com
Contact: Emma Bramwell, Marketing Manager T: 0161 927 3222 E: Emma.bramwell@interact-intranet.com W: www.dynamicsignal.com
Contact: Janis Cronin T: +353 (0) 21 242 7277 E: jcronin@poppulo.com W: www.poppulo.com
Stage
Focus Groups
Stand 12
Stand 13
Stairs to Reception
Stand 14
13
CONFERENCE PROGRAMME 09:0009:10
HALL 1
CHAIR’S INTRODUCTION: Jennifer Sproul, Chief Executive, Institute of Internal Communications Jennifer is responsible for the leadership of IoIC, the only independent professional body solely dedicated to internal communication and employee engagement. IoIC is the voice of internal communication, setting standards for more than 65 years through qualifications, career development, thought leadership and best practice. Prior to joining IoIC, Jennifer has worked for over 15 years in professional associations, most recently as Strategic Marketing & Sales Director at the Market Research Society, developing and leading on activities across marketing communications (both internal & external), strategic partnerships, membership, professional development and publishing.
HALL 1
INTERNAL COMMUNICATIONS – THE NEW HR 09:1009:35
Laing O’Rourke Case Study: How do You Attract The Best Talent While Motivating Existing Employees? Sam Bleazard, Head of Internal Comms, Laing O’Rourke The construction industry is changing – having emerged from a damaging recession a decade ago with a continuing image problem, an influx of young, talented engineers now mix with decades of established knowledge and experience on-site. Against a backdrop of political and economic uncertainty a shortage of resources still exists, which will require new thinking, new skills and technological innovation. How do you attract the best talent while motivating both existing and potential employees to stay and to play? Drawing on 5 years’ experience of the sector, Sam Bleazard will share his thoughts on the human stories of Laing O’Rourke, belief in a family business, but also the inspiration required to leave a legacy for the industry and generations to come.
As Head of Internal Communication at global construction and infrastructure group Laing O’Rourke, Sam Bleazard is part of team who continue to challenge industry norms and corporate thinking, taking a 360 degree approach to employee engagement, while keeping the organisation’s complex and exciting construction projects at the heart of the business. Starting his career at Royal Mail Group, Sam spent over 20 years working with diverse audiences and leadership teams both in the UK and internationally. With spells in central government, FMCG, Retail and Marketing he is dedicated to simplicity and immediacy in communication, and supporting leadership authenticity.
09:3510:00
The Art of Intranet – How to Kick Ass as an Engagement Ninja Sukh Ryatt, CEO, Oak Intranet After pioneering the concept of the intranet way back in 1994, the people at Oak weren’t expecting their own internal intranet project to crash and burn in spectacular fashion in the early noughties. Understandably shocked, they wanted to learn why. They surveyed their growing client base and found that 69% of them had also fallen foul of the same pitfalls, and unwittingly focused their intranet efforts on beating off the symptoms, rather than the root causes of employee engagement challenges. Even more worrying, many of them didn’t even realise they had a problem at all. Oak took this information and over the course of 20 years, learned all about the Art of the Intranet to finally emerge as Master Engagement Ninjas. Oak now uses their Bruce Lee-like intranet reflexes to help their customers focus on what really works and to become Engagement Ninjas themselves. Sukh Ryatt, CEO of Oak, shares these valuable insights to help anyone discover their inner ninja and ultimately defeat their own intranet engagement challenges.
CEO at Oak Intranet, Sukh is also a full-time engagement evangelist, part time geek, and after-hours charity fundraising rock guitarist. Every day, he counts his blessings for having the opportunity to work with the most talented folks on the planet, to create and spread the word about the most awesome intranet on the planet; Oak!
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HALL 1 10:0010:25
CONFERENCE PROGRAMME
Nationwide Case Study: No One Said it Would be Easy! Heather Mustafa, Senior Project Manager, Nationwide Communications is incredibly complex, we all like to think we are good communicators but do we truly understand our audience and how to connect with them? The speed of change, agile working, use of digital channels and changing dynamic of the workforce have challenged us as communicators like never before. At Nationwide Building Society, with our operational communications, we’re having a complete look at how we do things and how we deepen that engagement with our audience. I’m sure all of us would agree, great communication is an essential employee engagement tool, that when done at its best, drives understanding, belief, and action, which then generates the desired outcomes. At the conference I’ll be sharing with you our journey which I hope you will find interesting and insightful.
10:2510:55
Coffee & Networking Break
INTERNAL COMMUNICATIONS, COLLEAGUES AND CUSTOMERS 10:5511:20
Sense Case Study: Engaging The Workforce in The Not For Profit Sector Alison Bennett, Director of HR, Sense Engagement is at the heart of every organisation’s agenda. An organisation’s people have such a critical role to play its success or otherwise. In Sense we face some particular recruitment and engagement challenges. Some of them are no different to any other voluntary sector organisation or indeed any business. But at Sense we are doing our best to engage our workforce and maximise the contribution they make to our success. Our turnover is slightly ahead of our peers and the benchmark for the sector so we must be doing something right. But we by no means have it nailed down yet. In this session we will share what we have tried and what’s on our agenda in future. We’ll also be looking to hear from you about what you’ve tried; what’s working and not working for you. We’d be delighted if you would join us in this explorative session.
Alison is passionate about people and the part they can play in Sense, a national charity that supports people who are deaf/blind, have sensory impairments or complex needs, to enjoy more independent lives
15
HALL 1
My passion and belief in Nationwide has meant I have worked there for over 20+ years. Predominantly my experience has been centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth of experience from strategy to employee engagement. I am currently Channel Enablement Lead Manager, where my primary responsibility is to develop the strategy and lead the operational communications function that supports our frontline colleagues across the UK (circa 8,000 people). Supported by a great team, it is an interesting and challenging role. We are continually looking to ensure our communication methodology compliments the agile working environment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience
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HALL 1 11:2011:45
CONFERENCE PROGRAMME
Joining The Dots – Using Innovative Insight to Drive Improved Communication Ghassan Karian, Founder and Managing Director, Karian and Box Data collected through employee research can help identify the factors an organisation needs to address, but too often businesses fail to use this intelligence to its full advantage. New and innovative techniques are now being used to help businesses join the dots and obtain richer insights, enabling leaders to surgically focus on the factors which will secure improvement employee engagement and performance. Ghassan Karian is the Founder and Managing Director of Karian and Box and spends the majority of his time working with the senior leaders across a range of organisations, helping them to better understand the power of their people. He spent 12 years in-house, with roles including Director of Internal Communication for British Gas, ICI plc and Rolls-Royce plc. He began his career in PR, for the Labour Party and as Head of Media Relations for Saatchi and Saatchi PR agency, Rowland Communication. He founded Karian and Box in 2006.
11:4512:10
The 7 Deadly Sins of Internal Communications Eoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo
As a Communication and Employee Engagement Advisor, Eoin works closely with a range of internal communicators to understand their challenges. He is passionate about helping other communicators to leverage measurement and data to increase the effectiveness of their employee communications efforts. Outside of work, Eoin can be found playing and coaching Gaelic football, and working alongside his wife in their hugely successful start up cafe, Good for the Soul.
HOW TECHNOLOGY IS CHANGING INTERNAL COMMUNICATIONS 12:1012:35
Montepio Bank Case Study: The Formula for Technology Adoption Patricia Mestre, Head of Internal Comms and Change Management, Montepio Bank We all know how hard it is to change our habits. Imagine changing the way you work for 20 years in just a couple of weeks. As organisations are thriving to keep up with providing a Digital Transformation experience for their customers, they also need to make it happen for themselves. Patricia Mestre shares her experience after helping make digital change happen for 3000+ employees… of a bank. Using real case studies from one of the top 5 banks in Portugal, Patricia will share what has fueled success of Montepio’s internal innovation roadmap and adoption among different profiles and employees spread across the country. Find out how employees can embrace new ways of work, using technology (and loving it), in 5 simple steps. Internal and external Communications, Marketing and sales experienced professional in both national and multinational environment – and for different targets: from small and medium size to large enterprise companies. Passionate about adding value to the organisation: weather is the sales funnel, or internal affairs, engaging co-workers and other company groups towards the same ultimate goal. I have a combined experience in fulfilling MarCom roles, with account management/business development roles that helped successfully connect sales needs to marketing instruments towards sales goals. I have gathered experience in brand awareness and demand generation, marketing operations and communications goals for EMEA, APAC and Brazil territories. My previous and current roles include managing a team with strategic thinking to deliver go-to-market programmes that affect the sales pipeline and revenue growth, using instruments such as PR, events, email marketing, telemarketing, content creation and advertising. Currently creating best practices in a 3500+ employee’s bank, supporting successful delivery of key organisational change programmes through change management support, communications strategy and other activities.
17
HALL 1
In ‘The 7 Deadly IC Sins’, Eoin will explore some of the most common misconceptions and challenges faced by Internal Communications. Based on research conducted by Poppulo, the presentation will focus on the unique opportunity for the IC function to leverage current mega-trends (i.e. the rise of the Millennial & digital employee experience) in order to re enforce the role and value of effective employee communications.
CONFERENCE PROGRAMME
12:3513:00
HALL 1
Building Your Community – Inspiring a Disparate Workforce to Keep in Touch Dan Coles, Global Head of Internal Communications, Travelex For colleagues in disparate, widely spread workforces, coming into work can be a solitary experience which, left untreated, leads to disengagement and the real risk of impact on commercial performance. Dan shares how Travelex approach the challenge of reaching their mix of corporate, remote and independent colleagues across their business – taking us through a whistle-stop tour of their engagement turnaround story. From the tools and methods, to the successes and learnings in their work to bring together their global community, Dan’s session will cover the role technology has played, and touch on a few of today’s new risks and challenges that threaten some of our most habitual behaviours – as communicators, and as audiences.
Dan is the Global Head of Internal Communications for leading international financial services provider, Travelex. His role is to help join the dots and deliver a cohesive, purpose-driving narrative within the business – to engage them in their roles regardless of level to contribute to the business’s work to being fit for future.
HALL 1
Having Commercial front-line experience from his early career, Dan’s carried his first-hand experience of being ‘in the audience’ with him through his last eight years in Internal Communications – exploring the fun side of bringing the right messages for the right people to life, through various operational and strategic roles in the Financial Services and Nutritional industries. Dan leads a team that helps colleagues find their voice through their award-winning channels suite, with a passion and excitement for the growing role technology plays in driving smoother, more engaging communication and insight.
13:0013:25
The Future Of Work Is Now. Your Employees Are Ready – Are Your Communications Tools? Robert Porter, Head of Customer Success in EMEA, Workplace by Facebook Organisations looking to succeed in the future of work face new challenges brought on by global teams, millennial workers and mind boggling technology – and their ability to address these challenges will be the difference between success and failure. We explore key trends driving a shift to the new world of work and how technology, like Workplace can equip organisations for this new reality and importantly, drive meaningful change and engagement in their organisations.
As Head of Customer Success in EMEA, Robert Porter leads the Strategic Partner Management team in charge of driving business value for large enterprises using Workplace by Facebook. Robert’s team is in charge of driving growth and adoption for customers using Workplace by delivering ROI on their implementations through strategy, change and project management. As an early member of the Workplace team globally, Robert has worked with Workplace’s largest and most strategic accounts (RBS, A1 Telekom Austria, DFS, Deliveroo, Landmark Group, Securitas among others). Prior to Workplace, Robert worked at LinkedIn as a Relationship Manager helping global enterprises in their Talent Transformation journey. Before that, he worked in various consultancy firms in Business Development and Lead Analyst roles. Robert graduated from the University of Birmingham and lives in London.
13:2514:25
18
Lunch And Networking
HALL 1
CONFERENCE PROGRAMME
COMMUNICATING TO A CHANGING/GLOBAL WORKFORCE 14:2514:50
Tate & Lyle PLC Case Study: Building Engagement Through ‘Brand Love’ – Helping Every Employee Connect to The Brand and Help to Bring it to Life Alissa Clarke, Senior Manager, Brand and Communications, Tate & Lyle PLC Building a brand starts with your people. Moreover, building pride in your people starts with your brand. At Tate & Lyle, we recognise the two cannot exist without each other – our people are our brand and only they can bring it to life – and to ‘live and breathe’ our brand our people need to truly feel part of it and understand it. This starts with knowing the value of a brand, what your brand stands for, and what experience it creates each time someone interacts with it. I will share some insights from our brand engagement journey, how we worked to build our brand from the inside out, and still work today to build engagement through ‘brand love’. I will share what I see as the key elements for success in brand engagement, from true senior leadership buy-in, to building and empowering a team of almost 50 brand ambassadors who help us connect with 4,500 people across 60 locations and 27 countries.
I am the Senior Brand and Communications Manager at Tate & Lyle PLC, a global provider of solutions and ingredients for food, beverage and industrial markets, and for the past 6 years, I have been responsible for the corporate brand, global internal communications programme and external corporate digital communications. I am in an opportunistic position as owner of the brand and internal communications to bring the two together to really drive brand love and engagement with colleagues. My aim is to help every colleague love the company they are part of building and to help them become a true brand ambassador. I work in a small communications team of just nine people who manage the global PR, media, brand, internal communications and digital communications for our global business, and our internal challenge is finding new and interesting ways to connect 4500 people across 60 locations and 27 countries around a single idea – that together we make food extraordinary!
14:5015:15
ING Case Study: Communicating to a Changing Workforce Martha Mckenzie-Minifie, Head of Corporate Communications, ING Communicators are facing big industry challenges. Not only is today’s workforce evolving, but technology is changing the way employees and customers prefer to get their information. Mobile communication has made it easier for organisations to reach employees and helped to build brand advocates. The financial industry has an added challenge of navigating strict regulatory requirements. Martha McKenzieMinifie has worked in the financial industry for the last nine years and will give insight into how communication has changed, communicating on mobile, and the evolution of brand advocates at ING.
Martha is head of corporate communications for the UK, Ireland and Middle East for global bank ING. She is passionate about storytelling, strategy and social media and manages the team responsible for external and internal communications, and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing and communications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines before joining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, Sky News and CNBC during that time.
19
HALL 1
For more than 10 years I have been helping to bring brands to life using my varied experience across brand management, internal communications, change management, PR, media, digital and stakeholder engagement. My broad experience means I can take the best practices from all communications disciplines to build great experiences that drive engagement in my current role.
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HALL 1 15:1515:40
CONFERENCE PROGRAMME
KP Snacks Case Study: Valuing Our People and Achieving Together: The KP Snacks Internal Comms Journey Keren McCarron, Head of Corporate Affairs & Communications, KP Snacks & Alan Oram, Creative Director, Alive With Ideas We will be sharing how KP Snacks and Alive With Ideas have worked together on the KP Snacks internal comms journey. At KP Snacks we know our people are our greatest asset and so we have made sure they’re at the heart of our comms and engagement process. We’ll talk through how we’ve transformed relatively low engagement levels, how we’ve built strong internal communications foundations, how we’re empowering others, building sustainable comms capabilities across the organisation and creating comms that are fun, inspiring and full of KP personality. We’ll also share insight into the importance of how nurturing good relationships internally and externally can make great things happen.
Experienced comms practitioner Keren McCarron has worked in communications roles for 15 years. Her passion, enthusiasm and love for her work are always evident. Keren has managed across all areas of the comms mix, including corporate and brand PR, internal and change comms, employee engagement, media relations, crisis and reputation management and stakeholder engagement. She’s also been known to fulfil the important role of chief snacks provider, fuelling folk at many a lively party or event thanks to her snacktastic position.
15:4016:10
Coffee & Networking Break
360 DEGREE COMMS IN A FRAGMENTING WORKPLACE
16:1016:35
Barts Health NHS Trust Case Study: Started From The Bottom, Now We’re Here Alenka Daniel, Internal Comms Manager & Megan Skinner, Deputy Director of Communications, Barts Health NHS Trust Picture this – a damning inspection from our regulator, staff morale at an all-time low and a culture that was fuelling feuds rather than building bridges. Barts Health was an unwanted and unloved organisation that needed reuniting. We’ll be sharing how we managed to bring a workforce the size of small town back together through transforming our communications. By giving staff a voice, our broken #TeamBartsHealth now drives change, celebrates success and has regained pride.
Since I started my career in the NHS, I have been driven to make work fun. By pushing boundaries and bringing energy and creativity to internal communications, I’ve helped people find their voice at work and empowered them to create a workplace they love.
Working for two of the biggest hospital trusts in London and one of the largest charities in the UK, I have led award-winning teams to deliver integrated, inspired and impactful communications. I love a challenge, and bringing employees together across large cultural and geographical areas to love their job is why I get out of bed in the morning. I am humbled to have worked with talented and compassionate doctors, nurses and social workers and if I can help them deliver better care to the people who need it most, I know I have succeeded.
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HALL 1
For over 20 years Alan has been creatively harnessing unique ideas and turning them into powerful campaigns, communicating stories inside and out, for organisations of all shapes and sizes. Thinking deeply, shocking occasionally, laughing frequently and delighting consistently.
CONFERENCE PROGRAMME 16:3517:00
HALL 1
The Challenge of Internal Communication For Multi-Location Businesses Tomás Maunier, Sales and Marketing Director, City District Ltd Tomas will be speaking about challenges of internal communications in conventional businesses and steps to be taken to overcome those. He will be talking about how they implemented an internal communications platform using Zoho Connect and giving us some insights about its advantages. • • • • • •
HALL 1
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17:0017:25
Brazilian born, Argentine descent, born in 1979. Lawyer by degree, turned into marketing buy trade, ended up as restaurateur by choice. Worked in the legal industry between 1997 and 2005 before moving to the marketing industry in 2005 in Buenos Aires, Argentina. Moved to Leeds, UK, in 2007 and worked in marketing and account management for companies like Williams Lea Ltd until 2010. In 2010 established Fazenda restaurant in Leeds with Robert Melman and subsequently Bossa and Picanha and Tast Catala. Today City District Ltd is business of over 400 employees, with 7 different locations. Tomas is responsible for the overall running of the company in charge of the Accounts, HR, Marketing and Operations teams. Reporting to Robert Melman and the board of City District Ltd. Winner of 42 under 42 awards for Insider Yorkshire 2016. NRB Top 50 operator 3 years running.
11FS Case Study: How Can Fast Growing Companies Fix Internal Communication Before it Breaks? Sophie Theen, Head of HR and Talent, 11FS As a company goes through fast scaling, a broken internal communication is often the reason things suddenly got too big, people didn’t know what was going on, and ultimately, your products suffered. Take a look at the tech industry, it is littered with countless examples of communication breakdowns that stunted promising starts. Often company leaders and HR completes a post-survey focus groups that was unanimous: please improve internal communications. Today, we look at recognising your company’s main stakeholders, and what their responsibilities are before including them in every IC strategy plan as they are the most crucial, but easiest to fit around any type of organisation. The plan is expected to be designed to help your company become better as it continues to scale. HR and Internal Communications are not so different as every leader is responsible for IC, HR streamlines it to achieve transparency.
I am a HR Leader who enjoys setting HR & Talent practices up from scratch be it for a project or a startup. My passion lies in helping companies understand the importance of People, Culture and Talent as a key in success at the same time championing in Diversity & Inclusion.
17:2517:30
Chair’s Closing Remarks
17:30
Drinks & Networking Party
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Jennifer Sproul, Chief Executive, Institute of Internal Communications
GOLD
Dynamic Signal, the Employee Communication and Engagement Platform, connects organizations with their most valued asset – their employees. Hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust Dynamic Signal to modernize, streamline, and measure their communication and engagement with one platform to reach all employees, wherever they work. The Dynamic Signal ECE Platform integrates with intranets like SharePoint, human resource systems including Workday, and centralized directories such as Active Directory. Dynamic Signal aligns organizations and increases productivity by delivering timely, relevant information to millions of employees around the world.
SPONSORS
Interact is a global enterprise software company that serves intranet software to over one million users across more than 800 organisations. Our mission is to inform and connect every organisation’s greatest asset: its people. We specialise in solving internal communication and employee engagement challenges by combining our sophisticated intranet software with outstanding professional services, focusing on developing long-term strategic partnerships with our customers. Contact: Emma Bramwell, Marketing Manager T: 0161 927 3222 E: Emma.bramwell@interact-intranet.com W: www.dynamicsignal.com
Contact: Ariane Gaetani T: 0777 0357105 E: ariane@dynamicsignal.com W: www.dynamicsignal.com
We believe in one fundamental truth. That people power performance. That’s why we provide businesses with the critical insights into their people, the strategy to engage and empower their people and the action to enhance their people’s performance. We are a full-service agency providing the employee insight to inform the right engagement strategy and action. Working as partners, we help shape the right solutions which align to a client’s business strategy and priorities. Contact: Ian Barrow T: 01904 238215 / 07957 829823 E: Ian.Barrow@karianandbox.com W: www.karianandbox.com
Like all the best Silicon Valley success stories, Oak Intranet (formerly known as Orchid) started from humble beginnings, with a simple idea, in a small garage in a quiet residential street. In the middle of Newcastle. Ok, we know that’s not quite Silicon Valley, but you get the picture. Our company started in 1993 with a DOS-based (ask your parents) document management system. Two years later, we became the first out-of-the-box intranet provider in the UK with Orchidnet. We evolved our intranet solution over the next fifteen years and powered some of the world’s leading organisations’ intranets across over fifty industry sectors. Working with our incredible customers, we listened a lot and that formed the core principles of Oak’s development and philosophy. Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: www.oak.com
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SPONSORS
GOLD
Poppulo is an internal communications platform built specifically for employee communications and bespoke consultancy solutions. Our core purpose is to help companies ensure their employees reach their top potential by releasing the power of their people. We are the only company in the world that develops software solutions dedicated to internal communications; to enable easy measurement and analytics of the impact of communications across multiple digital channels – email, intranet, video and enterprise social networks, through branded templates, relevant and targeted content, social features and embedded media. Contact: Janis Cronin T: +353 (0) 21 242 7277 E: jcronin@poppulo.com W: www.poppulo.com
Workplace by Facebook is a collaboration platform designed to connect entire organisations. It offers familiar tools like groups, messaging and video calling. Workplace helps anyone develop team projects, run meetings, share news and even collaborate securely with other companies. Our desktop and mobile apps give people from all kinds of businesses a place to share their voice. Our free Standard plan gives teams a suite of collaboration features. The Premium plan offers the additional admin and integration features needed in a larger company. Through Workplace, we want to help teams of any size to move faster and achieve more together. Contact: Cyrus Akrami T: ?????????? E: cyrusa@fb.com W: www.facebook.com/workplace
Tusker provide Car Benefit Schemes to employees of public and private sector businesses throughout the UK. Utilising salary sacrifice, employees exchange part of their salary for a brand new car. This enables many more people to afford a new car, than would have been able to otherwise. The scheme comes complete with insurance, road tax, breakdown assistance, servicing and tyres, offering a truly hassle-free solution to drivers. With a 97% customer satisfaction rating, Tusker continue to demonstrate their commitment to meeting customer requirements, while also being recognised as one of the top 150 companies to work for in the UK by The Sunday Times. Contact: Alison Argall T: 0333 400 8451 E: Katie.brown@tuskerdirect.com W: www.tuskerdirect.com
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Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines. But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction. Contact: T: ?????????? E: ????????? W: www.zoho.com
BRONZE
SPONSORS
Greenlight is a digital innovation agency that is challenging the status quo in pursuit of increased work efficiency and improved user experience. We use technology for the benefit of people and companies. For more information visit green-light.com
Sociabble helps companies turn their employees into a wellinformed, engaged, and influential workforce. Sociabble’s unique employee communications and advocacy platform makes communications and sharing easy, quick, and engaging.
Quest is a tool created to allow you to stay on top of your precious human capital and to make your internal marketplace finally work for you. Discover the true potential of your people and find the hidden talent. For more information visit quest.gl
Launched in 2014 by a team of experienced entrepreneurs in digital asset management technology, social media and content marketing, Sociabble is currently used in over 80 countries.
Vibe is a tool that solves your communication needs: simplicity, beauty, and clarity have rarely been synonymous with internal comms – until now. Engage with your audience using bite-sized information, notify the right crowd, and see actual engagement. For more information visit vibe.gl Contact: Michal Terech T: +42 060 7040552 E: michal.terech@green-light.com W: www.green-light.com
SnapComms is a market-leading provider of digital communication tools used by over 1.5 million employees worldwide. Dynamic and highly visual, our tools bypass email to truly get employee attention, wherever they are, whatever device they’re on. Whether you’re seeking to build employee awareness or effect behavioural change, SnapComms helps internal communications professionals like you to get your message across. Fresh, engaging formats include: • • • • • •
Alerts for urgent or important HR or IT communications Scrolling messages (tickers) including links to further information Digital newsletters for curating content into high quality, beautifully branded formats Interactive digital signage delivered to screensavers Quiz and Survey tools for employee gamification and feedback Panic Button notifications for emergencies
Our technology platform is supported and developed by technical teams with over 20 years of experience in software application development. Headquartered in Paris France, Sociabble has operations in New York City, London, Lyon, and Mumbai. Contact: Jon Cooper T: 07490471276 E: jon.cooper@sociabble.com W: www.sociabble.com
Brand engagement is all about a positive and seamless customer experience with your brand at every touchpoint. Our inside out approach starts on the inside with inspiring and motivating employee internal communications that turn your people into brand ambassadors. Once we’re under the skin of your brand, we then plan, design and produce brilliant creative marketing campaigns that really get your customers talking, fully supported and embraced by your people. It’s a win win situation – customers have a consistent, fantastic brand experience delivered by informed and motivated employees. Contact: T: Bristol +44 (0)117 962 1534 London +44 (0)20 3828 7600 E: hello@synergycreative.co.uk W: www.synergycreative.co.uk
Employee engagement has evolved – email is now an overused and increasingly ineffective channel. Our vibrant, unmissable tools bypass email to cut through the clutter and get employee attention when you need it. SnapComms is the award-winning solution to your internal communication challenges – trusted by businesses in 75 countries worldwide. Contact: Kristofer Whittle, Business Development Manager T: 07752 195699 E: Kristofer.Whittle@SnapComms.com W: www.snapcomms.com
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EMPLOYEE ENGAGEMENT SUMMIT 2019 FRIDAY 10 MAY, 2019 VICTORIA PARK PLAZA, LONDON
EUROPE'S BIGGEST EMPLOYEE ENGAGEMENT EVENT The Summit is the premier event of its kind in Europe and is back and bigger than ever for 2019, being held on 10th May in Central London. With research showing that organisations are facing a radically shifting context for the workforce, the workplace, and the world of work, the employee engagement team are faced with a number of converging issues that are driving the need to ‘rewrite the rules’ of engagement. For this reason, we’ve collated the best of the best within the industry to share their stories with you as to how they’ve successfully led their organisation through disruptive times.
2018 SPONSORS AND EXHIBITORS
EmployeeEngagementSummit.com @EngageEmployee #EngageSummits
2018 SPONSORS AND EXHIBITORS
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