Your Guide To What’s On
The paramount impo rtance of employee engagement in turbulent times
EmployeeEngagementSummit.com @EngageEmployee #EngageSummits
ORGANISED BY:
Three Day Virtual Event
15 Topic Streams
Welcome Welcome to our 2020 Employee Engagement Summit Preview Guide.
By joining us over these three days, you’ll be part of a unique
Here you’ll find everything that you need to know about the largest
experience that includes 80+ industry experts sharing their
conference in Europe exploring all aspects of the ever-evolving area
exclusive case studies, live Q&A panels, interviews, meet the expert
of employee engagement. This year’s conference is being held
breakouts, interactive roundtable virtual workshops, artificial
between Wednesday 4th - Friday 6th November, and we’d love to
intelligence based 1-2-1 networking opportunities with 1000+
have you there.
delegates working in similar roles to yourself as well as a host of
Virtual Round Table Sessions
other interactive and engaging opportunities. Now in its seventh year, the summit has grown exponentially and has moved to an interactive virtual conference boasting three days
Case Study Presentations
1-2-1 Networking
Our Live Events are at the core of our business and we deeply value
of case study presentations, firmly
the support of all those involved and
established as Europe’s premier event,
have done over the last decade since
examining all aspects of work under
when we began. The wellbeing of our
the overarching theme of how
delegates, speakers, sponsors, partners,
technology is changing the face of
and staff is of the utmost importance.
employee engagement. There has never
We would all like to thank you for your
been a better time to attend the
committed and continued support and
Summit, as a growing number of
look forward to welcoming you on
organisations are realising the business
Wednesday 4th November.
benefits that accrue when they forge a link between engagement of their 45+ Presentations
employees and their customers.
EmployeeEngagementSummit.com
@EngageEmployee #EngageSummits
Employye Engagement Virtual Summit is organised by Engage Business Media Ltd Join EngageCustomer.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more. 2 Esher Road, Hersham, Surrey, KT12 4JY Company Registration No. 8636460
Network with over 1,000 Peers 11:FS • 1pm plc • AA • ABA research ltd • Abbeyfield • ABCAM • ACS • ACS Schools International • Actimo • Adecco Group • adidas • Adient • Affinity Water • Ageas • Agenda Consulting • Aggregate Industries • Air France • Airbus Operations Ltd • AKBank • Alexander Mann Solutions • Amey • Amido • Amigo Loans • Amnesty International • AMRI • Anglo American • Angus Soft Fruits • Antic London • Any3 • Arcadia • Arcadia Group • Arnold Clark Automobiles • Ascend Learning UK • Aspin Group Ltd • Aster Group • AstraZeneca • Aura Graphics Ltd • Autoglass • Avios • Aviva • Avolon Aerospace Leasing Ltd. • AWE • AXA • BAE Systems Inc • Baker mckenzie • Bank of England • Barclays • Baringa Partners • Barts Health NHS Trust • Bath & NE Somerset Council • Bauer Media Group • Bayer • BBA • BBC • Be At One • Beds and Bars • BEEM • Belron International Limited • Benugo • BKUK • BMW Group • Bolsover & NE Derbyshire District Council • Boundless • Bravissimo • Brighton and Hove Albion FC • Bristows LLP • British Airways • British Business Bank • British Gas • British Pipeline Agency • Brokerbility Holdings Limited • Brooklands Museum • Brookson • BSI • BT • Buckswood School • Bulk Powders • Burberry • BuroHappold Engineers Ltd • Butterfly Hospitality (UK) Ltd • BW • CABI • Cambridge Building Society • Camunda Services GmbH • Canadian Affair • Canopius • Capita plc • Capital Home Loans • Caravan and Motorhome Club • Caravan Restaurants • Care Quality Commission • Carnival UK • Carvill Creative • CDC Group • CDK Global • Central Japan Railway Company • Česká spořitelna • CFRS • CH & Co • Challengers • Chatham House • Churchill Group • CIPD • Cirrus Logic • Citi Bank • City & Guilds • City of London Corporation • City Year UK • CitySprint (UK) Ltd • Civica UK Ltd • Clear Review • Clearanswer Call Centres Ltd • Close Brothers • Cloud Direct • CMS • Colorminium London Ltd • Comparison Technologies • Computacenter • Concorde International • Co-op Group • Cornelius • Cotton Traders • Council of the European Union • CPP Group • CQC • Criteo GmbH • Crosslane Group • Crowhurst Park • Crown Worldwide • Culture Amp • Cushman & Wakefield • Customer Lifeguard • CYTI Limited • Davidsons Homes • Dazn • Deevnish Nutrition • Dentsply Sirona • Department for Work and Pensions • Deutsche Bank • Dimensions • Doncaster Council • dormakaba • Dorset Council • DPD Group UK • Dragon Argent • dragonfish UK • DSTL • Duncan & Toplis • DVSA • DWP Digital • Easr Sussex County Council • Eastleigh Borough Council • EBM • Edelman • Edwardian Hotels London • Ellacotts LLP • Emarsys • Emerald • Emperor • Endava • Engage For Success • Engage for Success / Exeter University • Engage Partners • English Institute of Sport • Ensono • Enterprise Rent-A-Car • Envision Pharma Group • ESB • Essentra • Essex Services Group Plc • European Commission • Experian • Explore Learning • EY • Farmdrop Limited • Fathom • FCA • FCB Health • Financial Times • Firstco • Five Acre Wood • Flight Directors • Flowbird • Food Standards Agency • Forest Holidays • Formica limited • FORWARD • Foxtons Plc • Frank Recruitment Group • Frasers Hospitality • Freeman • Fresh Direct UK • G4S • Gen2 Property • GFT Finance • GFT Financial Limited • GFT Financial Ltd • Global Water Intelligence • GlobalWebIndex • Globant • Go-Ahead Group • Grandparents Plus • Graysons Solicitors • Great Western Railway • GRIND • GSK • Haig Housing Trust • Hampshire Hospitals NHS Foundation Trust • Hanover • Harvey Water Softeners • Hayes Davidson • Healthcare Quality Improvement Partnership • Heathrow • Hella Fast Forward • Her Majesty's Court Service • Her Majesty's Courts & Tribunal Service • Herbert Smith Freehills • Herbert Smith Freehills LLP • Hermes UK • Hicom • Highways England • Hitachi Capital Consumer Finance • Hitachi Rail • HM Land Registry • Hoare Lea • Hogan Lovells • Holloywood Bowl • Horwich farrelly • Hotelbeds • Howard Kennedy • HR Manager • HRW • HS4LC • Huntswood • Huntwood • Hydrock Consultants Limited • IBM Watson Media • ICSA • IDC • Imperial London Hotels • Influencers.ltd • Infradata • ING • Innovyze • Interact • Interpet Ltd • invest northern ireland • Investors in People • IPG Mediabrands • ISHA • Islington Council • ITL Ltd • IWM • John Lewis Partnership • Johnson Controls • Just3Things • Karro • Kasey Brown Consulting Ltd • KCLSU • KCOM • Kent Community Health NHS Foundation Trust • KFH • Kiwi.com • Kleinwort Hambros • KP Snacks • lastminute.com • Law Business Research • LCIA • Leeds University • Legal & General • LEGOLAND Windsor • Lendlease • Lifeplus Europe • Linklaters • Lloyds Banking Group • London • London Borough of Lambeth • London Legacy • Lonely Planet • Loxam Powered Access • LQ Group • Lumapps • MAG • Malakoff Mederic Humanis • Marketing • Marriott International • Marsh • Mastek Ltd • Mayhew • MBNL • McCann • McColl's Retail Group • Mears Group • Mears Group PLC • Merkle • Metaswitch • Metropolitan Police • Microsoft • Millfield School • Mind in the City, Hackney and Waltham Forest • Ministry of Defence • miss • Mitie • Monsoon Accessorize • Morgan Hunt • Morgan Sindall • Moto Hosptality Ltd • Motor Fuel Group • Mount Anvil • Mr • Ms • Naked Wines • Nando's • Nationalgrid • Nationwide Platforms • Nestle Purina Petcare UK&I • Net World Sports • Network rail • NewDay • Nisbets • Nomad Foods • Northern Gas Networks • Norton Rose Fulbright • NSPCC • NTT Europe • ntte • Nuveen • NWTC • O2 • O2 Telefonica • Office Depot • Ofwat • OIC • OKA • Old Mill Accountancy & Financial Planning • Oliver Agency • One Housing • Ophir Energy plc • Oracle Netsuite • Orange • Orega Management Ltd • ORM • OVO Energy • Pai Skincare • Parkdean Resorts • Patty&Bun • PCML • Peabody • Peakon • Pepsi Lipton • Pfizer • PHASTAR • Photobox Group • Pinewood Group Limited • Pinewood Studios • Plymouth University • Polder • Police Scotland • poly • Poppulo • Prime Oak Ltd • Principality Building Society • Prostate Cancer UK • Proud Robinson • Publicis Worldwide UK • Purcell • PwC • Qlearsite • Questback • Rail Delivery Group • RBG Kew • ReAssure • Red Kite Community Housing • Refinitiv • Resonate Group Limited • Rexel UK • Reynolds • Reynolds Catering Supplies • Richmond & Towers • Rio Tinto • Riverford Organic Farmers • Riverside • RM • Roadchef • Rogers Stirk Harbour + Partners • Round Hill Capital • Royal College of Nursing • Royal College of Physicians • Royal Opera House • Rubix Group • RUSH HAIR • Rush Hair & Beauty • SA Law • Sainsbury's • Samaritans • Sanne • Santander • Sarah Harrison • Scott Bader • Sculpture Consulting Ltd • SDL • Seasalt Cornwall • Seasalt Ltd • Securitas • Sedgwick International UK • Sequel Group • SGS • Shaw Trust • Sheffield Hallam University • Shop Direct • SiSU Wellness • Skibo Ltd. • Smarp • SMITH & OUZMAN • Socomec U.K. limited • Sodexo • Sofology • Softonic International SA • Somerset Passenger Solutions • Sony • Sophos • Sorted Group • Southbank Centre • Southern Water • Sovereign Housing Association • Spektrix • Sponge • Spotify • Springboard Charity • Square One Resources • SSAFA • St Andrew's Healthcare • St Luke's Hospice • Staples Solutions UK • Stepstone • Stickyeyes • Sue Ryder • Summit • Suntory Beverage & Food Europe • Suntory Beverage and Food Europe • Sunvil • Supplier Assessment Services • Surrey County Council • T W White & Sons • Tank Museum • Tata Consultancy Services • Taybridge Associates • Taylor Vinters LLP • TCEG • Tech Mahindra • Technology Adoption and Change Manager • Teenage Cancer Trust • Telefonica UK • Temping through Agency • Ten health & fitness • Terry Jones Solicitors • Tesco • TfL • The AA • The Adecco Group • The Big Issue Foundation • The Body Shop • The British School in the Netherlands • The Council of the European Union • The Difference • The Esteė Lauder Companies • The National Film & Television School • The Ned • The Peabody Trust • The R S A • The Royal Ballet School • The Royal Household • The Royal Mint • The Runnymede Hotel • ThirdSpace • Thirteen • Time Out • TJX Europe • Tonik Energy Ltd • Torbay & South Devon NHS Foundation Trust • Tossed • Transform IT • Transport for London • Travelers • Travelodge • Travelport • Trinity Laban • Trinity Laban Conservatoire of Music and Dance • Tursa Employment & Training • Turtle Bay • Ubisoft • UBS • UCL • Ultra Electronics CIS • Unibail-Rodamco-Westfield • Unicef UK • unipart • Universal Music Group • University of Lincoln • University of Manchester • University of Portsmouth • Unlimited group • USS • UWL • Uxbridge College • Vanquis Bank PLC • Veolia • Vertas Group Limited • Viapath • Vicki Boyton • Vision Express • Visual Image • Vivienne Westwood • Vodafone • Volume • Vonage • VPS Group • Wahaca • Waitrose • Walgreens Boots Alliance • Walker Books • Walsh • Warwick District Council • Warwickshire County Council • Wave Utilities • Well • Wellcome • wentworth wooden jigsaws ltd • Wesleyan • West Ham United Football Club Ltd • WeWent.com • WEX Europe Services • Wex Photo Video • Whiteley Homes Trust • William Hill • Williams • Williams Lea Tag • Wilson James • Wiltshire Council • Wipro LtdwIIPRO.LTD • Wolverine Europe • WWF-UK • Wychavon District Council • xoServe • Yorkshire Water • Yougov • YUMM'EAT • Zara • Zellis • Zenith Technologies • Zmotywowani • Zmotywowani.pl sp. zo.o. • Zoho Cliq • Zoological Society of London • ZSL • Zuto
A Feast of Case Study Content Employee & Customer Engagement, Links to Profitability A huge roster of research points to the virtuous circle that encompasses employee engagement, customer engagement, performance and profitability. The business benefits that marry our colleagues and our customers are now universally recognised.
Reward Recognition and Wellbeing The wellbeing and mental health of our people and the way we recognise and reward them are now firmly at the top of the business agenda. There is now a universal acknowledgment that looking after our people and awareness of their challenges is of paramount importance.
Strategy & Leadership Voice of The Employee Employee engagement and productivity can only be achieved if the correct strategies are in place and we have inspirational role model leaders to effect and implement those strategies to move the organisation forward in an age of uncertainty and disruption.
Internal Communications Internal communications is increasingly taking centre stage in the quest for organisations to achieve higher and sustainable levels of employee engagement and productivity. The way we communicate with our people is changing fundamentally.
Digital Workplace Providing our people with a truly digital workplace environment enables new and more effective and efficient ways of working while improving engagement levels and at the same time relationships with our customers. Technology is acting as a great enabler to improve workplace culture and engagement.
How organisational culture impacts wellness Culture really does eat strategy for breakfast and the overall wellness of an organisation and its people depends completely on a positive and supportive culture.
Evolution of the Workplace The workplace is changing and changing fast with emerging technologies helping facilitate a workplace and workforce revolution. How when and where we work is totally different to even five years ago and those changes will continue at pace into the future.
Employees are playing an increasingly important strategic role in the development of organisations’ services and products across channels and the Voice of the Employee is critical to the development of employee engagement strategies. These are business critical issues.
Learning & Development There has been a sea change in recent years in employee – and employer attitudes to learning and development. Our people expect more and indeed demand more from the organisations they invest their time in and the stakes are higher than ever before.
Evolution of the Workforce The workforce is constantly evolving and the demands and priorities of our people are also changing as new generations seek more purpose and meaning to their work. These profound changes are also shaping our society as work and life become increasingly intertwined.
Transformation & Change Management The only constant in work and life is change – and transformation and change management are the enablers that that allow our organisations and our people to stay ahead of the competitive curve. If we stay still we are in effect moving backwards – transform or die.
What Our 2019 Engage Employee Delegates Thought How would you rate the organisation of the day?
8
% Average
How did the event compare to what you expected?
45%
50%
Good
40%
How would you rate the Event Networking App?
45% 35% 30%
Would you attend the conference again next year?
43%
25%
Excellent/ Above Average
20% 15% 10%
Excellent
5% 0%
93%
Much Better
Somewhat Better
About What is Expected
Not as Good as Expected
68%
Yes/Maybe
Which speakers were your favourite? Please mention all that apply. How useful to your company was the information presented at the event?
Please describe your event experience in one sentence:
Paul Barber
Pablo Camba
Martin Kersey
Andrew Cocks
Paul Devoy
Sanja Licina
Very positive - good content, well run
17% Extremely Useful
I found it engaging and well varied Very good time management, considering the number of attendees and the parallel tracks available.
Stuart Eames
Chris Newstead
Why did you decide to attend the Employee Engagement Summit?
Well organised with interesting, insightful speakers
38% Very Useful
Extremely well managed and insightful day.
Great organisation, very good line up.
40% Moderately Useful
It was an interesting experience from the perspective of a highly attended summit, extremely well organised and each speaker that delivered was concise, relevant and thought provoking. A thoughtfully navigated day through relevant casestudies and insightful speakers and facilitiators
If you have one event to attend, then do this one
5% Slightly Useful
Stephen Robertson
Great opportunity to hear about what's happening in employee engagement and to come away with some new ideas to implement back at base
Denise SandersonEstcourt
Antonia Dietmann
Emily Stanley
Martha McKenzie
I attended to better understand the current trends within employee engagement and find ways to implement these within our business I attended to see what other companies are doing, hear some stories, get some inspiration, meet likeminded professionals
How would you rate the organisation of the day? Excellent Above Average Average
I attended to learn best practices, professional networking, learning about the new offering from technology/service providers
9%
44% 47%
I was keen to learn more about exciting things other organisations are working on, access new ideas and understand how they're working in practice. To be surrounded by like minded people and here from others and how they have approached employee engagement/culture change
Recently confirmed 2020 speakers
Alex Edmans
Nic Marks
Jody Lewis
Birthe Mester
Tim Wheeler
Regina Borda
Professor of Finance London Business School
Founder and CEO Friday Pulse
Head of Internal Communications Lloyds Banking Group
MD, Global Head for Performance, Engagement and Culture Deutsche Bank
VP EMEA WorkJam
Europe and Canada Managing Director Pizza Hut
Scott Northcutt
Emma James
Emma Bell
Jo Tyler
Phil Day
Group Employee Engagement Manager Merlin Entertainments
Executive Director - UK Innovations for Learning
Listening & Engagement Manager Whitbread
Head of HR Police Federation of England and Wales
Mark Simpson Senior Manager, Employee Engagement & Internal Communications University College Dublin (UCD), Ireland
SVP Human Resources Bacardi
Recently confirmed 2020 speakers
Catherine Morris
Richard Saundry
Paul Latreille
Nick Walker
Jorgen Pedersen
Jessica Barlow
Group Head of Internal Communications The Home Office
Professor of HRM and Employment Relations The University of Sheffield
Professor of Management The University of Sheffield
Chief HR Officer Paysafe
Group Vice President Compensation & Benefits and International Mobility Saint-Gobain
Director of HR & Talent Foundry
Jonathan Ruff
Stephen Quest
Mark Heywood
Carlo Beschi
Costanza Tobino
Rachel Credidio
Senior Global Project and Engagement Manager DHL Express
Director General European Commission
Head of Performance and Recognition Lloyds Banking Group
Treatwell
Internal Communications Manager StatsPerform
Transformation Director Aster
Recently confirmed 2020 speakers
David Blackburn
Charlotte Mosley
Jessica Barlow
Chris Thewlis
Catherine Ward
Mathijs Leenhouts
Chief People Officer Financial Services Compensation Scheme (FSCS)
Senior peoples Scientist Culture Amp
Director of HR and Talent Foundry
Chief Operating Officer npower
Global People Director The British Council
Venue - Culture, Service & Performance Manager Tottenham Hotspur FC
Penny Richards
Helen Hartley
Melissa Hungerford
Head of Internal Communications NHS Digital
Head of Internal Communications NHS Digital
Director, Talent, Leadership and Learning Dixons Carphone Group
Gabriele Oehlschlaeger
Mariya Findzhikova
Global Head of Human Resources Bayer Crop Science
Corporate Social Responsibility Coordinator TomTom
RenĂŠ Carayol Global Leadership Keynote Speaker and Chief Executive CARAYOL
Recently confirmed 2020 speakers
Julia Herpel
Amy Priest
Nathalie Lam
Pamela Brown
Nzinga Orgill
Kate Jones
Expert HR Digital & Innovation Deutsche Telekom
Diversity, Inclusion and Belonging Manager Experian
Head of Global Sponsorship and Inclusion & Diversity Ambassador Philips
Head of Diversity & Inclusion West Midland Ambulance Service
Business Change Manager - Security Transformation Heathrow Airport
Head of Comms and Corporate Affairs Tarmac
Nicholas Brice
Elena Tsvetinskaya
CEO Soul Communications
Senior Director Talent Management Europe, PepsiCo
Fiona Hunter
Veronica Minano
Freya Steffen
Surbhi Ugra
Head of Employee Engagement BrewDog
Acquisition Manager Kwalee Talent
International Associate Director Employee Experience HelloFresh Global
Head of Employee Experience Excellence, Unilever
Day 1 - 4 November 10:00 - 10:05
Studio Host Welcome
10:25 - 10:45
Jo Moffatt, Engage for Success
Bouncing back in a covid world: how happiness & positivity build resilience Nic Marks, Friday Pulse
LIVE! From the Engage Employee studio, Jo Moffatt, Strategy Director at Engage For Success opens the summit under the overarching title of ‘The paramount importance of effective employee engagement in tumultuous times’, which will be filled with a whole host of organisations ranging from Pizza Hut, to Bacardi to HelloFresh Global to TomTom, describing among other things how they have dealt with the unprecedented times of the pandemic, with the literally overnight move from working in the office to working at home. Jo has been a volunteer with the Engage for Success movement since its launch. As Strategy Director she sits on the Core Team and co-hosts the weekly Engage for Success radio show. EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’. Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations. Jo is passionate about brands and their power to move people. She is equally passionate about employee engagement and its vital role in delivering a high performing organisation. Put the two together and she becomes almost evangelical about the power a well-positioned and consistently delivered brand has as a catalyst for employee engagement and business success.
10:05 - 10:25
Why Employee Engagement is a CEO-Level Issue Alex Edmans, London Business School Employee engagement has long been seen as an optional extra, to be delegated to an HR department which itself is seen as a cost centre. Professor Alex Edmans will use 28 years of evidence to show that it’s fundamental to a company’s success and should be a CEO-level issue. The talk will also provide practical tips for making employee engagement a reality.
• • • •
Why happiness is the best measure of engagement Tracking employee happiness through Covid How positivity leads to business success How to build happy productive teams
Described by one client as a “statistician with a soul”, Nic has been working in the field of happiness and wellbeing for over 25 years. In 2010 Nic gave a TED talk on his previous work in public policy, which has now been watched over 2.3million times. Named as one of the Top Ten Original Thinkers by the IoD’s Director Magazine, Nic’s work was hailed as one of Forbes Magazine’s Seven Most Powerful Ideas in 2011. As Founder and CEO of Friday Pulse, Nic shares his creative thinking with leading organisations on how positive emotions drive productivity and profit.
10:45 - 11:05
Lloyds Banking Group Case Study: Supporting our people through crisis Jody Lewis, Lloyds Banking Group Jody will discuss how the Internal Communications team Lloyds Banking Group responded during the initial phase of the Coronavirus pandemic and adapted their approach to content and channels to make sure colleagues were supported. This will include how Lloyds Banking Group utilised an existing mobile channel and saw the number of app users double and how simplified their approach to content production and delivery. Jody and his team develop and deliver strategic internal communications for more than 65,000 colleagues. This covers everything from content development, channel strategy and events through to creative design and photography.
Day 1 - 4 November 11:25 - 11:55
Coffee and Meet the Sponsors Your opportunity to meet the industry leaders supporting the event. Whether you want to get in touch with the team, watch an exclusive demo, request a call back or download content within our knowledge hubs, there’s a feast of opportunities to connect and learn with the industry’s finest. The best brains in the business are on hand to answer all your technical questions so don’t miss your chance to discover how they can help.
11:30 - 12:30
ROUNDTABLE SESSION How are you rewarding, recognising and incentivising your workforce through the most challenging times in our generation? Michael Classen, Virgin Incentives & Virgin Experience Days Roundtable discussion to uncover the various methods in which businesses of all shapes and sizes are looking to keep their employees engaged, motivated and happy during these unprecedented times. Are we better off thinking outside the box, going back to basics or adopting a mixture of the two with all that lies in between? Join us at the Employee Engagement Summit to discuss what has and has not worked in the past, with particular focus on the past eight months since Covid-19 started to impact our lives. We will be covering all things employee engagement, from reward and recognition to sales incentives, long service awards and much more. Over 10 years’ worth of sales experience gained predominantly within recruitment and sport, having sold corporate hospitality for the most prestigious venues and events in the UK. Now spearheading new business efforts for both Virgin Incentives and Virgin Experience Days by driving and managing new partnership opportunities for each brand Former professional footballer in Italy who is still an active amateur player and possess a much less impressive golfing ability despite all my efforts
11:55 - 12:15
Deutsche Bank Case Study: Good intent is not enough, the wish to transform needs to translate into systematic and practical action Birthe Mester, Deutsche Bank Birthe Mester, Global Head for Performance, Engagement and Culture will talk about why her practical guide to driving results through systematic engagement, Inform – Connect – Engage, helped managers at Deutsche Bank to really understand how they can pro-actively drive behavioural change and with that affect long lasting transformation. Her approach won an industry award. Birthe is a Managing Director and the Global Head for Performance, Engagement & Culture at Deutsche Bank. She is an award-winning Organisational Effectiveness expert with 25 years of global cross-sector experience as senior leader and former consultant for world-leading brands; an accredited executive coach, with a background as a diplomat, she is fluent in English and German. Since 2013, she has held the leading operational effectiveness mandate for Deutsche Bank globally, across 90,000 employees and 60 locations, focusing on managing and developing performance, two-way engagement and creating a sustainable performance culture. Birthe transforms how people think about performance, engagement and culture in complex global organisations: she has pioneered new approaches that give Boards and ExCos unprecedented transparency and catalyse global decision-making across all levels of business strategy and organisational development. She has delivered enterprise-wide change that promotes employer branding, motivation, productivity and helps manage reputation. With a track record of mobilising organisations to embed significant transformation, she leverages her extensive international experience working in US, UK, Western/Eastern Europe, Central Asia and UAE. As a thought leader and Board-level advisor, Birthe works successfully with heads of business and regulators and regularly speaks on performance, engagement and culture and authored Inform – Connect – Engage, an award winning practical guide to driving results through systematic engagement. She is a Member of the Advisory Board for Durham University Business School since 2018 and a Judge for the HR Distinction Awards 2019.
Day 1 - 4 November 12:15 - 12:35
business and consumer cultures is a valuable asset in her current role. Regina received her undergraduate degree in Cultural Anthropology from Université de Fribourg, Switzerland, and holds an MBA in International Business from University of Miami in Florida. A native of Switzerland, Regina now resides in London with her husband and three children. In her spare time, she enjoys running marathons, traveling, spending time with family and friends and reading.
Frontline Engagement Case Studies from Iconic Brands Tim Wheeler, WorkJam Employee Engagement is more than an employer-sanctioned GDPR compliant communications platform although that’s a good start. (The frontline is particularly challenging) Come see how world-class brands from Shell to Avis to TK Maxx started their initiatives and achieved significant results from a multi-prong approach to not just engage & retain workers but excel even during a pandemic. Tim has a two-decade track record of bringing innovative high-ROI solutions to his customers at Siemens, Honeywell, Blue Yonder, Aptos and now WorkJam. His solution experience covers supply chain, store operations, eCommerce as well as Workforce Management and Employee Engagement for industries as diverse as retail, manufacturing, transport & logistics and pharmaceuticals.
12:35 - 12:55
12:55 - 13:40
Lunch and Meet the Sponsors
13:40 - 14:00
HelloFresh case study: Putting our people at the heart of everything we do Freya Steffen, HelloFresh Global Freya Steffen will be highlighting how at HelloFresh employee engagement starts with employee experience, especially in time like these. She will look at how HelloFresh approached employee engagement back in 2016 and how it has evolved to today’s approach of today. The aim of the business if is to have the employee at the heart of everything they do.
End User Interview: Pizza Hut Regina Borda, Pizza Hut Europe and Canada & Jo Moffatt, Engage for Success
At HelloFresh, I am the International Associate Director Employee Experience in our Global People Team in Berlin, Germany. I ensure that people are at the heart of every decision we take and am responsible for the global connection of our people teams across geographies.
Ever wondered what it’s like to be a Managing Director at Pizza Hut? Join our exclusive interview with Regina Borda, as she tells us more about her role, recent projects, and future plans. As Managing Director for Pizza Hut Europe and Canada, Regina is responsible for stewarding the continued growth and success of over 2,000 Pizza Hut restaurants in 30+ countries and for uncovering new avenues of growth in the brand’s journey to becoming the most loved and fastest growing pizza concept on earth. An almost 20-year veteran of the Quick Service Restaurant and Consumer Packaged Goods and industries, Regina has held senior marketing and operations roles for Hershey International, KFC LA&C and Germany, as well as Taco Bell and Pizza Hut International, where she most recently served as Chief Brand Office for Pizza Hut in Latin America and the Caribbean, prior to stepping into her current role Regina has worked and lived in more than 15 different countries in Europe, Asia and the Americas, and her unique understanding of different
14:00 - 15:00
Engagement and Wellbeing Alone Are Not Enough Chris Milliner, & David Chamberlain, Performance Climate Systems Ltd Improving employee engagement and wellbeing doesn’t necessarily lead to better performance. The evidence suggests that whilst engaged, happy staff are an important factor in creating the conditions for increased output, this has to be matched by basic business foundations. In this session, we’ll explore the need to support leaders in providing a balance of transactional (goals, roles and processes) and transformational (adaptability, connection and resilience) elements in order to optimise
Day 1 - 4 November team performance. We’ll look at real-world examples and how a simple set of data/metrics can help you make the link between staff wellbeing, engagement and performance. If you’ve reshaped your workforce postCovid and are pro-actively looking to the next horizon, this session is for you. It’s about helping you to create an agile, sustainable and productive workforce that can flex with the demands of an uncertain world. Experienced Change & Programme, Business Transformation and Process & Performance Consultant specialising in delivering quantifiable results and complex change initiatives. - 23-years' of practical experience across the public and private sectors and various industries: healthcare, defence, Home Office, mobile telecoms, automotive, engineering, management consulting, software development. - Pragmatic employer of best practice methodologies: MSP, PRINCE2, ITIL, Lean 6 Sigma. - Educated to Masters Degree level in Business Management and Economics. - Independent: vendor neutral, advisor to customers / users and suppliers / providers. - SC clearance and CRB checked. Currently working with Joint Forces Command - Information Systems & Services (ISS) to implement a Service Management regime across its portfolio of Services. An executive leadership, development & talent specialist, helping organisations to measure culture, drive engagement and improve performance. Sales & Marketing Director at Performance Climate Systems with a proven track record of delivering exceptional service and results to a broad range of businesses and individuals. Over 15 years experience across markets in the UK, Asia, India, the US and Australia. As a Director of Performance Climate Systems, responsible for developing and growing International PCS partnerships across multiple industry sectors.
14:20 - 14:40
University College of Dublin Case Study: Keeping the employee central in your employee engagement strategy Mark Simpson, University College Dublin (UCD), Ireland Understanding what employees value, delivering novel engagement opportunities and measuring results are all key elements of UCD’s employee engagement strategy. A strategy designed to help UCD become a university and employer of choice. Working in a large organisation
across 60 buildings on 2 campus plus overseas operations, a common comment overheard at our events is “I’ve being communicating with you for years via email, it’s really nice to meet you”. Bringing employees together, be it to deliver information, learn a skill or improve health or wellbeing is central to our approach. This session is designed to share ideas and practical approaches that we have used to build engagement levels and start to change the culture of the organisation for the better. Mark leads out on the employee engagement strategy and activities across University College Dublin (UCD), Ireland’s largest university with 30,000 students and 4,500 employees. Prior to establishing UCD’s new Culture & Engagement unit in 2016 (which also contains EDI & ER functions), he spent 11 years advising on internal communications and events management for the university. Before joining his alma mater, Mark spent 8 years in marketing and customer service roles in the agri-food sector.
14:40 - 15:00
Bacardi Case Study: Disruptive Talent for a Disruptive World Scott Northcutt, Bacardi We will explore some key insights, learnings and questions regarding the power of purpose, strategy and culture in managing disruptive times (including the pandemic) while forming Guiding Principles to generate lasting change in the New Better world. How Bacardi is engaging Primos (employees) to build a NEW BETTER through an intense focus on Purpose, Capability, Belonging, Engagement and Connection. Guiding the careers of our more than 7,500 primos and helping them to be the best they can is a role that was made for Scott. His passion lies in ensuring our people around the world have the support, leadership, development and benefits they need to enjoy and thrive in their careers. Scott’s also responsible for future-proofing the company, with the right succession planning and organizational development, so we can continue building a legacy long into the future. He joined the Bacardi family in August 2009 with more than 20 years of experience in international human resources. He has held key leadership positions in several global companies, including DHL Express where he was responsible for motivating, retaining and rewarding the performance of 150,000
Day 1 - 4 November employees. DHL was recognized globally as an ‘Employer of Choice’ and a ‘Best Place to Work’ during his time there. Scott is based in our global headquarters in Hamilton, Bermuda, from where he ensures the strong Bacardi culture embraces our teams across the world. FAVOURITE DRINK “I have 2 favourites, impossible to choose, the first I call THE RUM RIDER (Bacardi Eight on the rocks with a slice of orange) and the second THE SENATOR (Grey Goose Martini with St. Germain (2-parts GG: 1-part St. G))” A MOMENT TO CELEBRATE “Nothing beats sitting around with my cycling buddies (The Rum Riders) and sharing a bottle of Bacardi 8 – on the rocks with a slice of orange – after a long ride! We sit and share old stories and we add new stories for the next time we get together! The cycle of friendship!!”
15:00 - 15:30
15:30 - 15:50
Unilever has been on an Employee Experience journey since 2018, and is now developing its’ 3rd generation of the voice of the Employee program based on best practices and past learnings gains. We will be sharing how we use several tools to ensure the needs of the employee drive our prioritization, product design, and success measures. Surbhi Ugra is the Head of Employee Experience Excellence at Unilever. Previously, she has held a variety of roles at Unilever across HR Business Partnering, Talent Acquisition, People Experience & Operation, and a short stint in Technology Services. She now works in a multi-disciplinary team of HR, IT and Workplace Services leaders in brand new Employee Experience department at Unilever. Since joining this department in May, Surbhi has designed a team whose purpose is to define and drive consistent, high quality experiences for all Unilever workers by partnering with colleagues across all areas of functional expertise. The crux of her team’s purpose is running various Voice of the Employee programmes which ensure that employee feedback is captured at every step of their journeys. This feedback is then used as the basis for decision making and prioritizing work at Unilever, as well as providing inputs into the design and deployment of all employee facing implementations. Surbhi has been with Unilever for 8 years and worked out of both the US and UK based offices. She is a graduate of Rutgers University in New Jersey, USA and is currently pursuing her Master’s Degree in Human Resource Management.
Panel Discussion: How can we engage our people in such uncertain times Hear from some of the industry’s most well respected engagement professionals as they discuss the impact of uncertain times and how they have engaged their people to enable effective, innovative and successful campaigns to suit the needs of the ‘new norm’.
Emma James Moto Hospitality
Emma Bell Innovations for Learning
Jo Tyler Whitbread
Phil Day Police Federation of England and Wales
Unilever Case Study: Employee Led Design at Unilever Surbhi Ugra, Unilever
15:50 - 16:00
Studio Host Closing Remarks Jo Moffatt, Engage for Success What a day! Jo Moffatt rounds up the key findings from what’s been a heady mix of live panel discussions, one on one interviews, effective networking and a plethora of case studies from leading household brands across industry sectors.
Day 2 - 5 November 10:00 - 10:05
communications and organisational cultural change. Her career in the public sector has included working as a strategic consultant for the Cabinet Office and as Head of Corporate Communications at the Foreign and Commonwealth Office, where she won awards from the CIPR and the Institute for Government. Prior to that, Catherine held a variety of in-house and consultancy roles across a range of sectors including product development, market research and telecoms. She is also an Internal Associate Consultant to the Civil Service Organisation Design and Development (OD&D) expert partnering service and has a particular interest in engaging colleagues in whole system change to deliver better outcomes.
Studio Host Welcome Charlotte Dahl, Woodreed Day Two begins LIVE! From the Engage Employee studio, Charlotte Dahl, Creative Planning Director at Woodreed opens under the overarching title of ‘The paramount importance of effective employee engagement in tumultuous times’, which will be filled with exclusive presentations from a whole host of organisations ranging from The Home Office to Lloyds Banking Group to FSCS. Day Two highlights include a panel discussion on ‘Working from home’ with contributions from organisations ranging from Treatwell to Aster involved, and an exclusive one on one interview with BrewDog. 10:45 - 11:05 An accomplished speaker, writer, and trainer with a unique view on employee engagement and internal communications. Having spent equal parts of her career in consumer, then employee communications, Charlotte brings the rigour of the ad industry into internal communications. She's talked at leadership summits and delivers in-house session for her clients' teams. A regular writer of industry thought-leader pieces and blogger. Published in industry magazines and on the website of the Institute of Practitioners in Advertising.
10:05 - 10:25
The Home Office Case Study: Putting the Wellbeing of our People front and centre Catherine Morris, The Home Office Catherine will share how the Home Office has been engaging with staff through the pandemic, with a strong focus on the wellbeing of all colleagues. She will also discuss challenges and issues around embedding new working practices within the wider Civil Service context. Catherine is currently Group Head of Internal Communications (Engagement and Change) at the Home Office - which includes Border Force, Her Majesty’s Passport Office (HMPO), UK Visas and Immigration (UKVI) and Immigration Enforcement. She leads on all leadership and colleague comms and engagement including priority campaigns, crisis
University of Sheffield Case Study: Skilled managers and productive workplaces? Closing the evidence gap Richard Saundry & Paul Latreille, The University of Sheffield ‘Skilled managers – productive workplaces’ is an innovative project funded by the Economic and Social Research Council (ESRC) as part of their ground-breaking ‘Management Practices and Employee Engagement’ programme. The role of enhanced managerial capabilities in boosting engagement and solving the UK’s productivity puzzle has become a focus of intense debate in recent years. However, there is very little hard evidence either about what skills managers need or whether skills development can deliver more engaged teams and improved performance. This project seeks to fill this gap by designing an innovative training programme designed to give line managers the tools they need to handle complex and difficult workplace issues and then conducting rigorous organisational trials to measure its impact. In this presentation Paul Latreille and Richard Saundry, the UK’s leading academic experts on conflict management will examine early findings from the project and outline the key lessons for organisations seeking to boost engagement and productivity. Richard Saundry is Professor of HRM and Employment Relations at the University of Sheffield and has previously held posts at the Universities of Leeds, Central Lancashire and Plymouth. He is the UKs leading academic authority on the management of discipline, grievance and workplace
Day 2 - 5 November conflict. He is an author of 'Managing Employment Relations' the core CIPD text for Employee Relations and also edited 'Reframing Resolution' published in 2016 by Palgrave Macmillan, an important collection of cutting- edge conflict management research. His work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He has held a wide range of research grants and is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity. Richard has worked particularly closely with the Advisory, Conciliation and Arbitration Service (Acas) over the last ten years to shape policy and identify and evaluate innovative practice. This has involved a series of projects in the NHS including an influential review of the conflict management system develop by Northumbria Healthcare Trust. Paul Latreille is Professor of Management and Head of the Work, Employment and Organisations subject group at the University of Sheffield, having previously worked at Swansea University. An economist by background, his research interfaces applied labour economics and employment relations, focusing on the resolution and management of workplace conflict, including mediation/ADR and Employment Tribunals. With more than 100 research outputs, he has published extensively for both academic and policymaker/practitioner audiences, and has led and/or worked on funded projects for various bodies including the European Commission, Ministry of Justice, Acas, TUC, Low Pay Commission, and DTI/BERR/BIS. With Richard Saundry, Peter Urwin and Gill Dix, he is currently working on a large ESRC-funded project in partnership with Acas looking at the impact of a training intervention for line managers on conflict competence, employee engagement and productivity. Among other affiliations, Paul is a Research Fellow of the IZA (Bonn), an Associate of the Economics Network, and serves on the UK Civil Mediation Council’s Workplace and Employment Group.
11:05 - 11:25
Optimise employee engagement across every part of an employee’s journey at Paysafe Nick Walker, Paysafe For HR leaders, having a holistic view of the employee journey is critical to developing your people and fuelling your company’s success. Unfortunately, with ‘survey platforms’, different surveys never talk to one another and data remains captive. As a result, analysing data across survey programs is painful and resource-intensive. But what if you could connect survey feedback and understand the full employee experience in just a few clicks? Hear more about how we support Paysafe’s ability to discover how milestones like onboarding impact engagement over time and what we learn from exits. We will also cover: • Why designing a measurement strategy is about more than just a single survey, • How Technology can help connect survey feedback and understand the full employee experience, • Our Program ‘Safeguarding People’ focusing on Paysafe’s response to Covid, especially if you can bring to life around well-being and return to the office (2:2:1) Nick is Paysafe Group’s Chief HR Officer and reports into the company’s Group CEO, Philip McHugh. In this role, which he has held for over five years, Nick oversees all aspects of people management for Paysafe’s 3,000+ team members around the world and leads a team of over 65 professionals in functions such as recruiting; compensation and benefits; internal communications & employee engagement; change management; learning & development; facilities and CSR (including diversity and inclusion). Over his years at Paysafe, as well as in his earlier career, Nick has also carved out a niche in leading the HR components of multiple M&A activities, ensuring the successful acquisition, onboarding and integration of businesses and their teams. Before joining Paysafe, Nick held various HR leadership roles for high profile international organisations in the telecoms and technology industries including Skrill (which was acquired by Paysafe in 2015); Bull Atos Technologies; Schlumberger and Xerox. Nick has a BA Hons in Human Geography from St Mary’s University of London and an MA in Human Resources from Middlesex University. Based in the UK, he has also lived and worked in France and Malaysia.
Day 2 - 5 November 11:25 - 11:55
Coffee and Meet the Sponsors
11:30 - 12:30
How are you rewarding, recognising and incentivising your workforce through the most challenging times in our generation?
reevaluate the employee engagement and turn it into something more holistic. Taking the perspectives and needs of the various internal and external customer groups into consideration while doing so. Presented by Jorgen Pedersen, Vice President Compensation & Benefits and International Mobility Jorgen is Vice President Compensation & Benefits and International Mobility for the Saint-Gobain Group, which is a global French company with 170.000 employees in 69 countries. He came into this role after having been HR Director of one of the large regions of the group, in order to bring more customer focus and internationalization to the function. He joined the HR function 10 years ago from a background of being managing director of international businesses, in order to bring business and HR closer together. Jorgen has lived and worked in 5 countries, enjoys international organizations and cultures and is very focused on the customer perspective.
Michael Classen, Virgin Incentives & Virgin Experience Days Roundtable discussion to uncover the various methods in which businesses of all shapes and sizes are looking to keep their employees engaged, motivated and happy during these unprecedented times. Are we better off thinking outside the box, going back to basics or adopting a mixture of the two with all that lies in between? Join us at the Employee Engagement Summit to discuss what has and has not worked in the past, with particular focus on the past eight months since Covid-19 started to impact our lives. We will be covering all things employee engagement, from reward and recognition to sales incentives, long service awards and much more.
12:15 - 12:35
The power of employee feedback in turbulent times Charlotte Mosley, Culture Amp & Jessica Barlow, Foundry
Over 10 years’ worth of sales experience gained predominantly within recruitment and sport, having sold corporate hospitality for the most prestigious venues and events in the UK. Now spearheading new business efforts for both Virgin Incentives and Virgin Experience Days by driving and managing new partnership opportunities for each brand Former professional footballer in Italy who is still an active amateur player and possess a much less impressive golfing ability despite all my efforts
11:55 - 12:15
Saint-Gobain Group Case Study: Reevaluating employee engagement from a customer perspective: The employees, the company and the external stakeholders Jorgen Pedersen, Saint-Gobain Group Revaluating employee engagement from a customer perspective: The employees, the company and the external stakeholders. A case study presentation from the French multinational Saint-Gobain on how to
During a crisis, employee experience is often one of the first things to be overlooked – with businesses instead focusing on how to minimise disruption and maintain a sense of ‘business as usual’. Over the last six months many companies have decided to pull back their employee listening strategies, fearing it’s the wrong time to be seeking feedback from employees. But in truth, employee feedback is one of the most powerful things an organisation can harness during a crisis or times of uncertainty. During this session, we will discuss the reasons why organisations are so reluctant to gather employee feedback and explore some of the reasons feedback is so powerful – particularly during turbulent times. Finally, we’ll hear from Jessica Barlow, Director of HR and Talent at Foundry on their experience of surveying through COVID-19 and the actions they’ve taken Charlotte Mosley is a Senior People Scientist at Culture Amp, with a background in Occupational Psychology. Having worked for a number of years in the world of employee experience and engagement, Charlotte now
Day 2 - 5 November supports Culture Amp customers in the EMEA region. Charlotte helps organisations to drive their culture strategies, and enable every level of their business to act on people and culture data. Jess is currently the Director of HR & Talent at Foundry, where she’s leading the employee feedback strategy with the goal of ensuring that the People agenda is shaped by the things that matter most to employees. She is passionate about understanding the employee experience from firsthand feedback and using these learnings to shape targeted actions that have a meaningful impact on the teams at Foundry. Particularly during the current climate, she believes that Senior Leaders and those working in the HR function need to listen, respond with action and show agility in order to meet the needs of the people that make your business.
12:35 - 12:55
session for her clients' teams. A regular writer of industry thought-leader pieces and blogger. Published in industry magazines and on the website of the Institute of Practitioners in Advertising. 12:55 - 13:40
Lunch and Meet the Sponsors
13:40 - 14:00
DHL Case Study: Defining moments - How to create a culture of engagement Jonathan Ruff, DHL Express Research shows that an attractive and engaging company culture is one of the key determinant to be successful in tough job markets. With more than 100,000 employees and operations in 220 countries and territories, creating a unique, engaging and motivating culture is a key challenge for DHL Express. Jonathan Ruff will share how by designing defining moments for employees, DHL Express created a global culture of engagement, recognised as #4 in the global Great Place to Work list.
End User Interview: BrewDog Fiona Hunter, BrewDog & Charlotte Dahl, Woodreed Ever wondered what it’s like to be the Head of Employee Engagement for one of the UK’s largest growing brewery’s? Join our exclusive interview with Fiona Hunter, as she shares insight into her role at BrewDog, recent projects, and future plans. Fiona has worked in a wide variety of sectors in the last 20 years, including construction, gambling, outsourced customer service, retail and hospitality, but she's found her spiritual home and greatest challenge yet at BrewDog, where the two biggest focuses are people and beer. Happily, these are Fiona's two favourite things ever. Now, at the disruptive brewery brand, she's leading the people engagement strategy amongst phenomenal business growth and innovation – BrewDog are the world’s first carbon negative drinks brand - and helping to make everyone as passionate about great craft beer as BrewDog are! An accomplished speaker, writer, and trainer with a unique view on employee engagement and internal communications. Having spent equal parts of her career in consumer, then employee communications, Charlotte brings the rigour of the ad industry into internal communications. She's talked at leadership summits and delivers in-house
Jonathan is a Senior HR Project Manager for Employee Experience and Engagements with passion to enable people through recognition and digital services by utilizing employee feedback. He has a proven track record of managing global projects with 100,000 employees spread over 220 countries and territories in scope. As part of the Global Employee Engagement and Experience team at DHL Express, a global logistics leader, he is shaping the digital agenda of employee experience, helping to increase engagement across a highly diversified population. Jonathan holds a BA in Development Economics from Bayreuth University and an MSc in Management from Lancaster University.
14:20 - 14:40
European Commission Case Study: Lessons from the trenches - Stories of leading change in the public sector Stephen Quest, European Commission How can leaders inspire and support effective change? Drawing on his experience in a variety of leadership positions in the European Commission, Stephen will set out some of the challenges he has
Day 2 - 5 November confronted in driving change in the public sector. He will share some of the lessons he has learnt along the way – what has worked in helping to build trust, get people on board and deliver effective organisational change, in spite of constraints. Stephen has worked for the European Commission for over 25 years, and currently leads the Directorate-General for Taxation and Customs Union. Before that, he ran the IT department, driving the digital transformation of the Commission. As Director-General, Stephen is particularly focused on promoting innovation and modernising organisational culture. Stephen has experimented with a range of approaches to boost engagement and build trust, in particular by empowering and involving staff in decisionmaking and promoting the use of technology. Over the past two years, Stephen has initiated a new framework to deepen cooperation and develop a strategic dialogue amongst EU tax administrations. He is particularly passionate about communication and exploring the interface between policy and technology.
14:40 - 15:00
Mark heads the team that is accountable for developing & delivering Lloyds Banking Group’s Performance Management and Recognition policy and approach. He has a clear purpose and passion, leading the design and launch of simple, effective products that help colleagues be their best every day, both now and in the future. Mark is a pragmatic and engaging leader, consistently using his drive to collaboratively shape and deliver strategies across multiple businesses.
15:00 - 15:30
Panel Discussion: Working from home – will we ever go back to the office Join our panellist for today’s debate where they will be sharing their experiences with working from home, and ask the all important question – if we ever will go back to the office.
Leveraging Recognition to Build Culture Mark Heywood, Lloyds Banking Group Join Mark Heywood, Head of Performance and Recognition at Lloyds Banking Group, as he shares how they have successfully leveraged employee recognition to help enhance the culture of the business through the positive reinforcement of values and behaviours and how it has become even more important given the challenges of 2020. Mark will discuss their journey of transformation and how their employee recognition programme continues to grow to become an even more integral part of the people strategy. This session will explore how: • to improve culture and performance through joined up strategy • aligning your people to business objectives and company values and behaviours can improve culture and drive employee engagement • LBG’s programme continues to grow and be an integral part of the people strategy
Carlo Beschi Treatwell
15:30 - 15:50
Costanza Tobino Stats Perform
Rachel Credidio Aster
Veronica Minano Kwalee
FSCS Case Study: From Engagement to Experience – revolutionising internal communication to create excitement David Blackburn, Financial Services Compensation Scheme (FSCS) The Financial Services Compensation Scheme (FSCS) helps people get back on track by protecting them when authorised financial services firms fail. We’re independent, cover all regulated financial services in the UK, and are unique internationally for the scope of the protection we provide. Since our launch in 2001 we’ve come to the aid of millions of people and paid out billions in compensation. The FSCS is an organisation that makes a difference and in which our people make a difference.
Day 2 - 5 November So, ensuring that our people are connected to our social purpose; understand and are engaged with our strategy; experience a healthy and supportive culture and perhaps most importantly are excited about the future is essential. In this interactive and practical session David Blackburn – Chief People Officer – will share the FSCS’s journey from engagement to experience. How they tackled cultural challenges; completely rethought their approach to internal communication and maximised the return on their investment. An approach that was recognised in multiple National Awards last year and has driven significant improvements in business performance. David Blackburn is a multi-award-winning HR professional with over 20 years’ experience in leading all aspects of Human Resources and is currently the Chief People Officer of the Financial Services Compensation Scheme (FSCS). Prior to his current role he worked across both the private and not-for-profit sectors. David is a graduate of the University of Aberdeen and the London Business School; a Chartered Fellow of the Chartered Institute of Personnel & Development; the Royal Society of the Arts, Manufactures and Commerce; the Institute of Leadership and Management and a Member of the Guild of HR Professionals. David Blackburn is the FT Adviser Diversity Champion of the Year and recognised in the OUTstanding list 2019 as one of the most influential LGBT+ leaders in the UK public sector. David’s work at FSCS has been recognised in multiple National Awards including the Business in the Community (BITC) Responsible Business Awards; Financial Adviser Diversity in Finance Awards; National Diversity Awards; CIPD People Management Awards; Personnel Today Awards; Investors in People Awards; HR Distinction Awards; Financial Innovation Awards and HR Excellence Awards. David is a regular conference speaker and has addressed delegates at the People Development Summit in Lisbon; the Employee Engagement Summit; the National Housing Federation HR conference; the Chartered Management Institute and the Association of Business Psychology.
15:50 - 16:00
Studio Host Closing Remarks Charlotte Dahl, Woodreed What a day! Charlotte Dahl rounds up the key findings from what’s been a heady mix of live panel discussions, one on one interviews, effective networking and a plethora of case studies from leading household brands across industry sectors.
Day 3 - 6 November 10:00 - 10:05
The npower transformation journey started by fixing the fundamentals by introducing a five point plan, focussing on data, systems and processes, this was incredibly successful And saw some amazing results…. over £30m in cost savings, 200 processes optimised and 50% reduction in processing time… we had fixed the basics and regained control But…we were chasing process perfection and it doesn’t exist. The presentation will focus on a lightbulb moment in npower to shift our focus to people not systems or processes. We introduced our cultural transformation programme and started doing the small things well. Supporting our people to have brilliant conversations with our customers by getting the basics right. By focussing on our Customers and engaging our people, the results looked after themselves seeing huge shift in ESAT CSAT and NPS…
Studio Host Welcome Gerry Brown, Customer Lifeguard Join us for Day Three of the Virtual Employee Engagement Summit LIVE! From the Engage Employee studio, Gerry Brown, Chief Customer Rescue Officer at Customer Lifeguard kicks off the final day under the overarching title of ‘The paramount importance of effective employee engagement in tumultuous times’, which will be filled with exclusive presentations from a whole host of organisations ranging from Tottenham Hotspur FC to PepsiCo to Dixons Carphone to The British Council. Day Three highlights include a panel discussion focusing on ‘The future of Employee Engagement’ with contributions from organisations ranging from Experian to Philips involved, and an exclusive one on one interview with TomTom. Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences. Gerry is a Member of the Professional Speaking Association (PSA), the Global Speakers Federation (GSF), the Customer Experience Professionals Association, a Certified Customer Experience Professional (CCXP) and a Fellow of the Royal Society for Arts, Commerce & Manufacturing (RSA).
10:05 - 10:25
npower Case Study: Engaging our people through the npower Transformation journey Chris Thewlis, npower
As the Chief Operating Officer of npower, Chris leads the Energy Supply Business for Domestic & SME customers and also the Energy Services division, which together consist of more than 5000 employees. With a background in both retail and regulated markets, after joining npower in 2007 Chris’s expertise has been used to deliver the turnaround of the Customer Services along with the strategic development of the Energy Services business to enable the delivery of the Smart Metering. Utilising data analytics, insight and technology to drive the right customer outcomes, Chris has consistently driven the operational business forward. Chris lives in Leamington Spa and enjoys spending time with his wife and two children.
10:25 - 10:45
British Council Case Study: Employee Engagement on a Global Scale Catherine Ward, The British Council Catherine Ward, British Council’s Chief People Officer, will review the benefits and learnings of the roll-out of a dynamic staff engagement process for more than 12,000 employees based in over 110 countries. British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, it works in more than 100 countries across the world in the fields of arts and culture, the English language, education and civil society.
Day 3 - 6 November In 2019 it reached more than 80 million people directly and 791 million people overall, including online, through broadcasts and publications. In 2019, British Council’s People function adopted a new approach to understanding and acting on employee feedback. Using an innovative technology platform, rather than the traditional consultancy-led survey, the new global employee engagement survey was sent to more than 12,000 colleagues. This was the first time British Council had direct control over its employee engagement survey. This provided autonomy to use the survey as a strategic business diagnostic tool to better understand and improve employee experience. The full survey was followed up by a ‘pulse’ survey later that year to check progress against specific metrics, with the full support of the Senior Leadership Team. Catherine joined British Council in September 2018 to lead its people strategy and operations as Chief People Officer, reporting to the Chief Executive. She is a member of the Senior Leadership Team, which is responsible for the overall strategy, direction and management of the organisation. Catherine was previously Group HR Director for Interserve, one of the world’s foremost support services companies, where she led the transformation of the HR agenda, developing group HR strategy and defining direction in areas including culture change, leadership, early career talent, and diversity and inclusion. Other roles have included BMI Healthcare, BAA, the BBC, Sotheby’s and Aviva and as an HR and change management consultant with KPMG and SHL Group. Catherine holds a BSc in biology, MSc in organisational behaviour, and postgraduate qualifications in HR and executive coaching. She regularly speaks at conferences in the UK and Europe on leadership development and culture change. She is a governor of The Place, the UK's leading centre for contemporary dance performance and education, and a board director at Global Fund for Women, one of the world’s leading foundations for gender equality, standing up for the human rights of women and girls.
10:45 - 11:05
Tottenham Hotspur FC Case Study: Employee engagement the Spurs way Mathijs Leenhouts, Tottenham Hotspur FC & Nicholas Brice, Soul Corporations
A modern football stadium is actually several businesses in one: football matches, yes, but add to that retail, hospitality, catering, transportation, conference & banqueting, leisure activities, and NFL (with their own separate retractable pitch). With the new Tottenham Hotspur stadium, the vision was to design and deliver “6-star digitally enhanced customer experiences”; a seamless integration of these businesses, including delivering branded experience through our employees and partners, with over 62,000 customers attending live and many millions more engaging digitally. Our mission: • To create a place that delivers more than just sport – creating world class experiences through people • To create the most digitally advanced stadium in the world • To develop a vibrant customer-centric culture to operate the new stadium experiences Part of our vision included a social vision. We also wanted to attract, develop, and retain great people, with a focus on the area of Tottenham. Our focus is to recruit people who have the values, attitudes and skills (SPURS WAY) necessary to do the job regardless of experience. “We can teach a qualification, we cannot teach people to be respectful” Achieving these outcomes required a comprehensive customer and employee engagement strategy. This requires a comprehensive customer and employee engagement Experienced Employee engagement manager currently working for a Premier League Football Club with a demonstrated history of working with people and getting the best out of everyone. Culture fanatic who delivers from within, out of the box thinker and a people person. Nicholas Brice (The Business Soulman) is CEO Soul Corporations. He is Customer Experience and Culture Advisors to Tottenham Hotspur FC and has been supporting the Club on this journey with his team following on from his award-winning work in recent years at Brighton’s ‘Amex’ Stadium. Nicholas has been at the forefront of customer experience development and employee engagement since working on adapting the British Airways Putting People First programme in 1983 for American Express Europe Middle-East and Africa for Tomasso Zanzotto. He helped
Day 3 - 6 November drive the culture change programme at Unipart Group for John Neill, CBE, and supported Bill Grimsey in completing the successful turnaround at Wickes, where the method of customer journey mapping was devised. He has also helped Toyota/Lexus modernise their brand in Europe, USA and globally over a 10 year period. He has recently been helping Brighton develop and embed the performance ethos at the Amex Stadium. He is also founder of the Edinburgh Fringe Institution, The Big Bite-Size Breakfast Show.
11:05 - 11:25
NHS Digital Case Study: Care, Connection, Celebration: the role of Internal Communications in employee engagement during a crisis
Diploma. She moved into public service in 2010 and has held a number of communications leadership roles within Government, spanning delivery of citizen information and behaviour change, colleague change programmes, and strategic campaigns and events. Most recently, she moved to NHS Digital as Head of Internal Communications, where she works alongside her job share partner Penny.
11:25 - 11:55
Coffee and Meet the Sponsors
11:55 - 12:15
Dixons Carphone Case Study: Engagement strategies for the future
Penny Richards & Helen Hartley, NHS Digital
Melissa Hungerford, Dixons Carphone
Helen and Penny, who job share the role of Head of Internal Communications at NHS Digital, will talk through their strategy for internal communications to maintain engagement during COVID-19: working closely with HR partners to ensure colleagues are cared for and take care of themselves; creating connections across the organisation between senior leaders and the wider organisation and between colleagues through sharing stories and experiences, and tapping into colleagues’ pride and passion through celebration.
Melissa Hungerford will talk delegates through the employee and customer engagement journey at Dixons Carphone at a time of huge disruption to the retail/telecoms marketplaces in 2020 and look to the future as upheaval continues.
Penny started her communications career in local government and moved from there to central government, before starting her current role with the NHS, based in Yorkshire. She’s worked in formal internal communications roles since 2006, including business partnering, specialising in research, and leading on high-profile campaigns and events. She recently completed postgraduate study in Strategic Communications Leadership, and is a committed advocate for the importance of strategic internal communications in all organisations. Helen is a career communicator and has had a keen interest in words since the day she could talk. She completed a BSc in Marketing before taking on a range of external facing roles within the education and utilities sectors, whilst completing the CIM Postgraduate Professional
Melissa Hungerford is Director Talent, Leadership and Learning for Dixons Carphone, UK’s number one electrical and telecommunications retailer and services company and a Non-Executive Board member for Ground Control, UK’s leading external facilities and landscaping provider. Melissa brings 20 years of experience leading talent agendas that help businesses compete and achieve sustainable growth. She has held senior leadership positions across multiple industries including beverages with The Coca-Cola Company and Coca-Cola European Partners, beauty with Avon Products, retail with The Home Depot, pharmaceuticals with Bristol-Myers Squibb and lighting with Philips Electronics. Melissa has extensive international experience working across the Americas, Africa, Europe and Asia with deep experience in emerging markets and a passion for working with businesses in transformation. She has a proven track record strengthening leadership capability and succession, creating an engaged, high performance culture, building organization effectiveness and supporting large scale change.
Day 3 - 6 November 12:15 - 12:35
Bayer Crop Science Case Study: Increasing Employee Engagement - Inside a Mission Critical Industry Amid the Covid-19 Pandemic
12:35 - 12:55
Mariya Findzhikova, TomTom & Gerry Brown, Customer Lifeguard Ever wondered what it’s like to be a Coordinator at the leading location technology specialist – TomTom? Join our exclusive interview with Mariya Findzhikova, as she tells us more about her role, recent projects, and future plans.
Gabriele Oehlschlaeger, Bayer Crop Science With a workforce of more than 100,000 employees and a presence in almost every county in the world, Bayer, an everyday household brand, was confronted with an unprecedented scenario for both employees and customers. Within the Crop Science division, it was mission critical to find solutions for the challenging and ever changing work environment for employees – as Bayer’s farmer customers relied on them to deliver key products for planting and harvest seasons that were underway in the Northern and Southern hemispheres. To avoid this health crisis from turning into a hunger crisis, Bayer had to keep employees working safely and efficiently – and live up to its vision, “Health for All, Hunger for None.” In this session, Gaby will outline the challenges the Bayer Crop Science faced in the early days of the pandemic and how throughout these challenges, she and her team helped bolster employee engagement throughout the organization. She will also share insight into the future as Bayer looks to their Next Normal. Gabriele (Gaby) Oehlschlaeger serves as a member of the Executive Leadership Team and as Human Resources Business Partner for the Crop Science division of Bayer. Based in Monheim, Germany, Oehlschlaeger is responsible for the Human Resources strategy for Crop Science, attracting and retaining strong leadership and talents and shaping a work environment that fosters continuous development and high performance. With nearly 30 years of experience within Human Resources at Bayer, Oehlschlaeger is passionate about attracting high calibre talent and building high performing teams. Across multiple divisions of Bayer, Oehlschlaeger has held roles of increasing responsibility based in the United States and Germany. These roles have included Global HR Business Partner, Global HR Head of Bayer Pharmaceuticals and Global Head of Talent Management for Bayer HealthCare. Most recently, Oehlschlaeger served as the Global Head of Centre of Expertise Talent Management for the Bayer Group. She holds a Bachelor of Business Administration through Bayer’s Apprenticeship Program and studied Human Resources Management at AKAD University.
End User Interview: TomTom
Alumni from the #1 university for communications and media in the world*, Mariya Findzhikova is a Corporate Social Responsibility Coordinator at the leading location technology specialist – TomTom. Mariya supports the global activation of TomTom’s giving back and diversity&inclusion initiatives, coordination with partners from all sectors, as well as crafting purpose and impact-driven communications for internal and external engagement. In her free time, Mariya enjoys singing, watching Formula 1 and baking banana bread. *According to the 2020 QS World University Rankings
12:55 - 13:40
Lunch and Meet the Sponsors
13:40 - 14:00
Inclusive Leadership René Carayol, CARAYOL “Believe in Everybody” Our world has changed and we need a different and more inclusive and empathetic form of leadership for these extraordinary times. René will demonstrate through a series of unforgettable stories how some of the world’s most progressive companies and leaders have adapted to this volatile world. No one who attends will leave without their approach to leadership having been enhanced forever. René’s focus is on inspirational leadership and high performing cultures, bound together with his compelling ‘spike’ philosophy founded on his own board level experience. René simply and magically provokes and inspires his audiences to be the best they can be.
Day 3 - 6 November 14:00 - 15:00
Engagement and Wellbeing Alone Are Not Enough
14:00 - 14:20
Chris Milliner & David Chamberlain, Performance Climate Systems Ltd
Elena Tsvetinskaya, PepsiCo
Improving employee engagement and wellbeing doesn’t necessarily lead to better performance. The evidence suggests that whilst engaged, happy staff are an important factor in creating the conditions for increased output, this has to be matched by basic business foundations. In this session, we’ll explore the need to support leaders in providing a balance of transactional (goals, roles and processes) and transformational (adaptability, connection and resilience) elements in order to optimise team performance. We’ll look at real-world examples and how a simple set of data/metrics can help you make the link between staff wellbeing, engagement and performance. If you’ve reshaped your workforce postCovid and are pro-actively looking to the next horizon, this session is for you. It’s about helping you to create an agile, sustainable and productive workforce that can flex with the demands of an uncertain world. Experienced Change & Programme, Business Transformation and Process & Performance Consultant specialising in delivering quantifiable results and complex change initiatives. - 23-years' of practical experience across the public and private sectors and various industries: healthcare, defence, Home Office, mobile telecoms, automotive, engineering, management consulting, software development. - Pragmatic employer of best practice methodologies: MSP, PRINCE2, ITIL, Lean 6 Sigma. - Educated to Masters Degree level in Business Management and Economics. - Independent: vendor neutral, advisor to customers / users and suppliers / providers. - SC clearance and CRB checked. Currently working with Joint Forces Command - Information Systems & Services (ISS) to implement a Service Management regime across its portfolio of Services. An executive leadership, development & talent specialist, helping organisations to measure culture, drive engagement and improve performance. Sales & Marketing Director at Performance Climate Systems with a proven track record of delivering exceptional service and results to a broad range of businesses and individuals. Over 15 years experience across markets in the UK, Asia, India, the US and Australia. As a Director of Performance Climate Systems, responsible for developing and growing International PCS partnerships across multiple industry sectors. Contact david.chamberlain@PerformanceClimateSystem.com to find out how we can help you to measure culture, drive engagement and improve performance.
PepsiCo Case Study: Uniting our people through a new support structure
A new focus on empathy, inclusion, support, and connection is vital to success now. Every company has been facing the enormous and urgent need to create a new support structure for employees at all levels – and we all managed to find things that helped unite people, keep energized and engaged despite the challenges. A few such things along with the learnings from us at PepsiCo Europe I’m going to share in my session. Enjoy 20 years of experience in HR & Communications, design and implement communication, diversity & engagement strategies for complex global organizations, worked with the world most loved global brands in FMCG, Mining & Metal, and Retail industries. Born in Russia, worked in US, now living in Barcelona, Spain and leading engagement agenda for the largest international business of PepsiCo with $11 bln of annual net revenue.
14:20 - 14:40
Deutsche Telekom Case Study: Skills – the currency of the future! Julia Herpel, Deutsche Telekom Digitalisation is impacting Deutsche Telekom’s business model and thus our people. The half-life of knowledge and skills is decreasing rapidly, new skill-requirements constantly emerge. As lifelong learning is no longer just a buzzword but a competitive-critical reality, Deutsche Telekom started a company-wide initiative to develop a new culture of learning within the group. With the help of AI, digital and mobile learning platforms we aim to create a completely new learning experience and an environment where our people feel encouraged to take responsibility of their individual learning journey. I am a tech-savvy digital transformation and communication expert with ten years of experience in the telecommunication and IT sector. I originate from corporate communications and marketing and have led different projects for Deutsche Post DHL, T-Systems and Deutsche Telekom. I firmly
Day 3 - 6 November believe that digital transformation is only 10% tech and 90% people, this why I decided to join HR to support people in keeping up with the pace of digital transformation. I have a passion for UX and getting close to the end user to increase the impact of change. Since 2018, I work at Deutsche Telekom’s HR Digital & Innovation department. I my current role, I am leading a key initiative to connect a dispersed workforce, support internal upskilling and digital tool adoption at Deutsche Telekom Group.
14:40 - 15:10
15:10 - 15:30
Tarmac Case Study: Values in a Covid Climate Kate Jones, Tarmac “If you don’t stick to your values when they’re being tested, they’re not values – they’re hobbies.” Employee engagement professionals have certainly been through a testing time with coronavirus – the pace, impact and sheer number of people affected are like no other crisis we’ve ever experienced. How did Tarmac use its organisational values as a guide for managing the crisis?
Panel Debate: What does the future hold for Diversity and Inclusion?
Kate is an accredited, award-winning corporate communication specialist with 25 years’ experience, both agency and in-house, across a range of industries. She is elected Chair of the Institute of Internal Communication, an IoIC Fellow and was named IoIC Internal Communicator of the Year 2016. Twitter: @how_IC_it
Hear from some of the industry’s experts as they share their thoughts on the future of Diversity and Inclusion and where they see the industry heading.
15:30 - 15:40
Studio Host Closing Remarks Gerry Brown, Customer Lifeguard
Amy Preist Experian
Nathalie Lam Philips
Pamela Brown West Midlands Ambulanc
Nzinga Orgill Heathrow
And that’s a wrap! Gerry Brown rounds up the key findings from what’s been a a heady mix of live panel discussions, one on one interviews, effective networking and a plethora of case studies from leading household brands across industry sectors.
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I would like to attend the Engage Employee Virtual Summit taking place on 4-6 November. I have reviewed the agenda as well as the list of exhibiting companies and feel the return on the investment would be a major benefit as the event aligns directly to the priorities of our department [insert your priorities here]. It’s great value for the level of intensive education, in 3 days, I’ll have access to: • Case studies from world-class brands [List Notable] • Speakers include: [add here] • 10 topic streams covering the latest trends. • Interactive focus group sessions • Networking opportunities with 500 peers working in similar roles to myself • Access to the event networking app, where I can arrange virtual meetings and chat with other delegates prior to the day • Live demos from industry leading vendors. The full conference price* is £395+VAT and includes: • Conference attendance • Documentation (including presentation slides) • Planned events. There are a number of strategic and tactical ‘how-to’ case study presentations on the day that I feel will allow us to transform engagement, and at the same time make savings in the future. A few of the presentations that I plan to attend include [List Top 3 Sessions Here].
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I’ll also be able to build new business relationships and share best practices with other delegates working on the same priorities. This event has user/case study presentations and roundtable discussions with other users moderated by industry experts on topics relevant to our priorities including [Topic A, Topic B, Topic C].
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Shaping better technological progression through employee involvement
How structured career progression boosts morale and reduces turnover
Waitrose explains how and why including employees in their technological advancements is beneficial.
Pablo Camba explains how accessible career progression and a dedication to internal promotions has transformed employee engagement at Inditex.
ENGAGE EMPLOYEE
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I’ve reviewed the exhibitor list and there are a number of vendors participating that I plan to evaluate for future use. In addition to the exhibit showcase and product demonstrations, I plan on scheduling private vendor briefings with [Vendor A, Vendor B, Vendor C].
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Why basic kindness is still a leader’s greatest asset Be At One explain why sometimes a simplistic approach to engagement is the most effective.
E N G A G E M E N T
S U M M I T
R E P O R T
2 0 1 9
EngageEmployee.com
SUMMER 2019
TECHNOLOGY: THE GREAT ENGAGEMENT ENABLER
Click here to read the Engage Employee 2019 Report
Other staff members in our organisation will also be able to benefit as I will liaise with the team after the conference to relay recommendations and action items, and circulate a detailed an actionable report. Please accept this proposal to register as I’m confident in the significant return we will receive for this small investment. VIEW FROM THE SUMMIT CHAIRS
Thank you for your consideration.
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05
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Gerry Brown
Jo Moffatt
Melissa Harper
Shares his highlights from the Summit
Chair of Hall 2 shares her insights from the day
The Senior Vice President of Global Talent and Inclusion at Bayer explains Building a Digital Culture
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EBM Group Events 2020 Employee Engagement Virtual Summit 2020
Engage Awards 2020
4-6 November 2020
Following on from the success of the 2019 Engage Awards programme, which broke records across the board, we are delighted to announce the renaming of our programme for 2020 to the International Engage Awards.
Customer Engagement Virtual Summit 2020
9 November 2020
The Summit is the premier event of its kind in Europe and is back and bigger than ever for 2020, being held virtually from the 4th – 6th November
2-4 December 2020 Our flagship Customer Engagement Summit is back. Delegates will hear from 45+ speakers, and we’ll be covering the latest, hottest topics in the industry.
EBM Group Events 2021 11-13 MAY
10-11 MAR 2021
10-11 FEB 2021
29 APRIL 2021
FUTURE OF MARTECH
01932 506 300 (press 1) www.ebm.media Live events proudly organised by Engage Business Media Ltd
DIVERSITY & INCLUSION 8 JULY 2021
15-16 SEP 2021
AUTOMATION, AI AND RPA
CUSTOMER ENGAGEMENT TRANSFORMATION
KNOWLEDGE MANAGEMENT
22 APRIL 2021
9-10 JUNE 2021
23 SEPT 2021
13-14 OCTOBER
23 NOV 2021
9-11 NOVEMBER
2021
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