OFFICIAL EVENT GUIDE
TUESDAY 17 SEPTEMBER 2019 VICTORIA PARK PLAZA I LONDON
Internal Comms and the Changing Workplace
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The Team EDITORIAL Steve Hurst Editorial Director steve.hurst@ebm.media 01932 506 304 Elizabeth Akass Editor lizzie.akass@ebm.media 01932 302 113
MARKETING Katie Donaldson Marketing Manager katie.donaldson@ebm.media 01932 506 302 Sophie Smith Marketing Executive sophie.smith@ebm.media 01932 302 112
SPONSORSHIP Dominic Stone Sponsorship Sales dominic.stone@ebm.media 01932 506 303 Dale Ayliffe Sponsorship Sales dale.ayliffe@ebm.media 01932 302 110
Dan Moran Sponsorship Sales dan.moran@ebm.media 01932 506 303 Pascal Van Huffel Sponsorship Sales pascal.vanhuffel@ebm.media 01932 506 308
MEMBERSHIP Jamie Ross Delegate Sales jamie.ross@ebm.media 01932 506 306 Michael Duckham Delegate Sales mike.duckham@ebm.media 01932 506 307
Welcome A warm welcome to our 2019 Internal Communications Conference. Our CPD accredited case study driven conference will take an in-depth look at the rapidly changing world of internal communications as the relationships and communication channels between organisations and their people continue to evolve. The workplace is changing and the pace of that change is accelerating. Our people are becoming more mobile and working more flexibly with access to more and more sophisticated technology. The way we communicate with our people must also change fundamentally and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work. Delegates at our conference today will hear from organisations as Mercedes Benz, Boots, Liberty Global, Intellectual Property Office, ZSL London Zoo, River Island, Citi, Mears Group, Barclaycard, British Red Cross, Be At One and many more. Delegates today will learn how internal communications can deliver effective employee engagement across the enterprise and how to create a strategy for the entire employee journey. They will see how internal communications is increasingly taking centre stage in the quest for organisations to achieve higher and sustained levels of employee engagement. The virtuous circle formed by highly engaged, motivated and well directed colleagues interacting across the business with increasingly sophisticated and demanding customers is the only sustainable way forward, and will remain a focal point for our activities. Our aim is for our delegates to leave this conference armed with all the tools and techniques and insight they need to implement effective and successful long term employee engagement strategies. Have a great day. Steve Hurst, Editorial Director
FINANCE Sabrina Clarke Finance Manager finance@ebm.media 01932 500 103 Jenna Pollard Accounts Executive accounts@ebm.media 01932 428 542
InternalCommunicationsConference.com @EngageEmployee #EngageConferences EngageEmployeecom Internal Communications Conference is organised by Engage Business Media Ltd. Join EngageCustomer.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more.
MANAGING DIRECTOR Nick Rust nick.rust@ebm.media 01932 506 301
Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG Company Registration No. 8636460
1
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Contents Visitor Information
5
Sponsors
7
Speakers
8-10
Focus Groups
11
Agenda Summary
12-13
Floorplans
15 & 17
Hall 1 Internal Comms and the Employee Journey – Part One How Technology is Changing Internal Comms – Part One 360 Degree Comms in a Changing Workplace Internal Comms Colleagues and Customers – Part One Internal Comms Colleagues and Customers – Part Two How Technology is Changing Internal Comms – Part Two
18 19 21 23 24 26
Hall 1
• • • • • •
Hall 2 Communicating to a Changing Workforce – Part One Internal Comms Across the Enterprise Internal Comms and the Employee Journey – Part Two Communicating to a Changing Workforce – Part Two Wellbeing and Learning in the Workplace Employee Recognition Reward and Retention
28 29 31 33 34 35
• Enterprise Video and Collaboration in the Age of AI
39
Platinum Sponsor Profiles
40-41
Gold Sponsor Profile
43
Bronze Sponsor Profiles
44
Disclaimer. While every effort has been made to ensure accuracy in the compilation of this publication, the Publishers cannot be held liable for errors and omissions. ©COPYRIGHT Engage Business Media Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by means, electronic, mechanical, photocopying, recording or otherwise, without prior consent in writing to the publisher.
Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG
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Focus Group
Focus Groups
Hall 2
• • • • • •
Refreshments: Delegate tea/coffee breaks and buffet lunch are included and will be served in the Conference Expo Hall on Lower Level 2 throughout the day. At the Drinks Networking Party at the end of the day a complimentary beer/glass of wine is provided. • • • • •
Welcome and registration Morning Networking coffee break Lunch Afternoon Networking coffee break Drinks Networking Party
Visitor Information
Cloakroom: There are free cloakrooms available for delegates. These are located on Lower Level 2.
Conference Hours: 08:15 – 09.00
Registration & Coffee
09:00 – 09.10
Chair’s Opening Remarks
09:10 – 11.10
Presentations
11.10 – 11.40
Networking & Coffee Break
11:40 – 13.00
Presentations
13:00 – 14:00
Lunch
14:00 – 16:00
Presentations & Focus Groups
First Aid:
16.00 – 16.30
Networking & Coffee Break
Please visit the registration desk on Lower Level 2 should you require assistance.
16:30 – 17:20
Presentations
17:20 – 18.20
Drinks & Networking Party
Canvassers:
18:20
Event Close
Wi-Fi: There is complimentary visitor Wi-Fi access provided throughout the show. Please join the Network: Park Plaza Hotel Resorts
Join the Conversation: @EngageEmployee #EngageConferences
The organisers reserve the right to remove anybody found distributing leaflets of any kind or unauthorised sales material at the show.
Business Amenities: The Victoria Park Plaza hotel features all the services and amenities expected of top central London hotels. Guests enjoy a fitness centre, 24-hour room service, baggage storage, foreign currency exchange and an array of other first-class services.
Travel: The venue is situated within walking distance of Victoria train, coach, bus and underground stations.
5
Lyon - Paris - London - Tokyo New York - Austin - San Francisco
www.lumapps.com contact@lumapps.com
Thank you to Our Sponsors
Platinum
Gold
Bronze
7
Chairs
Speakers
Heather Mustafa Senior Project Manager Nationwide Building Society
Helen Windle
Jennifer Sproul
Creative Planning Director, Woodreed and Co-founder of Muse Woodreed
Chief Executive Institute of Internal Communication
Roope Heinilä
Ross Parker
CEO Smarp
People & Communication Manager LV=
Christina Choudhury
Chad Rogerson
Director, Communications, Barclays Cards & Payments Barclays
Head of Communication Strategy, Consumer & Employee Campaigns Nationwide Building Society
Oli Howard
Katie Nertney
Head of Strategy Development CIPD
Internal Communications Specialist Mercedes Benz
Aimee Symonds
Greg Holt
Nicola Crowley
Head of Internal Communications and Engagement Intellectual Property Office
IBM Global Markets Cognitive Solutions Unit Industry Platforms IBM Watson Media
Internal Communications Manager Home Group
IT Service Management & Strategy Process Manager Walgreens Boots Alliance
Debbie BennettJackson SVP Marketing & Engagement CITI
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Charlotte Dahl
Steve Haworth
Daniel Palmer
CEO 99&One
Business Development Manager OurPeople
Kathi Leon
Dr Satnam Sagoo
Laura Farrington
Director of Learning British Red Cross
OD, Communications & Engagement Manager NCG
Nicholas Wardle
Chris Lincoln
Head of Employee Engagement & Communications One Housing
Head of Learning and Development Be At One
Mike Collins
Lee Squires
Jo Moffatt
People Experience Specialist River Island
Digital Communications Manager Mears Group PLC
Co-Strategy Director and Radio Show Host Engage for Success
Duncan White
Emily Scammell
Katherine Simpkins
Director of Internal Communications, Onfido
Internal Communications Manager Mercedes-Benz
International Senior Communications Director Walgreens Boots Alliance
Joe Hill Internal Communications Manager Ultimate Finance
Director, Internal Communications Liberty Global
9
Speakers
Martin Power
Archana Nair
Clare Bowers
Employee Health and Wellbeing Manager KP Snacks
Internal Communications Manager Mears Group PLC
Internal Communications Manager ZSL
Paul Bennun
York Woodford -Smith
Haydn Smith
VP Internal Communications and Involvement DAZN
Francine Larkin People Experience Manager River Island
10
Internal Comms Video Specialist IBM Watson Media
Olga Klimanovich Change, Communications and Engagement Consultant Coaching East West / Poppulo
Christopher Thom
Victoria Silverman
Strategic Account Manager Lumapps
Director of Internal Communications Refinitiv
Emma Leeds
Padmanaban S P
People Project Manager Virgin Active UK
Product Marketing Lead Zoho Cliq
Enterprise Account Director Interact
Ă ine Egan Internal Communications Specialist Halfords
Jess Brannigan Senior People Scientist Culture Amp
What’s On Enterprise Video and Collaboration in the Age of AI
r p Ou ou in Gr Jo u s c Fo
Session Time: 14:00
If you are embarking on the first phase of video adoption or are looking for guidance on how to gain stakeholder buy-in and funding or how to navigate through technical challenges, don’t miss our Enterprise Video Roundtable session. The discussion will include what market leaders are accomplishing, ROI that is achievable across a range of departments and business units, and advancements in AI technology that are changing video communications. While content will always be king, and video is projected to make up 80% of all internet traffic in 2020, within the corporate environment, there are unique considerations. Bandwidth availability, access control, syndication to multiple platforms from Intranets, LMS and Digital Signage, analytics, archives, and governance are all important considerations that we will discuss.
Greg Holt IBM Global Markets Cognitive Solutions Unit Industry Platforms IBM Watson Media
Sponsored by
Book your place: If you haven’t already booked your place, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first served basis and we advise you to book early as places are very limited.
Book Now
Networking Drinks Sponsored by
Expo Hall 17:20 11
Hall 1 09:00
Chair’s Opening Remarks Jennifer Sproul, Chief Executive, Institute of Internal Communication
Internal Comms and the Employee Journey – Part One 09:10
Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD
09:30
09:50
Internal Comms Colleagues and Customers – Part One 14:00
Two-way Conversation or Radio Silence: Using Employee Feedback During Change Jess Brannigan, Senior People Scientist, Culture Amp
Intellectual Property Office Case Study: Putting People at the Heart of your Strategy Aimee Symonds, Head of Internal Communications and Engagement, Intellectual Property Office
14:20
Mercedes-Benz Case Study: Encouraging Conversations: From Balance Sheets to Beatboxing Katherine Simpkins, Internal Communications Manager & Katie Nertney, Internal Communications Specialist, Mercedes-Benz
DAZN Case Study: Internal Comms in a Fast-growth Start-up Paul Bennun, VP Internal Communications and Involvement, DAZN
14:40
Nationwide Building Society Case Study: Driving Behaviour and Culture Change Through Communication Chad Rogerson, Head of Communication Strategy, Consumer & Employee Campaigns, Nationwide Building Society
How Technology is Changing Internal Comms – Part One 10:10
Barclays Case Study: How Tech is Changing Internal Communications Christina Choudhury, Director, Communications, Barclays Cards & Payments, Barclays
10:30
Virgin Active Case Study: Communicating with a Diverse, Deskless Workforce Emma Leeds, People Project Manager, Virgin Active UK & Daniel Palmer, Business Development Manager, OurPeople
10:50
Halfords Case Study: How Technology is Changing Internal Communications within Halfords Áine Egan, Internal Communications Specialist, Halfords
11:10
Morning Coffee and Networking
Internal Comms Colleagues and Customers – Part Two 15:00
#WeMatterAtWork: How we Communicate at Work is Vital to Helping People Feel Engaged and Purposeful Jennifer Sproul, Chief Executive, IOIC
15:20
Home Group Case Study: Strategic Communications on a Shoestring Budget Nicola Crowley, Internal Communications Manager, Home Group
15:40
Internal Comms - The Spark that sets Transformation Programmes Alight Jo Moffatt, Co-Strategy Director and Radio Show Host, Engage for Success & Managing Director, Woodreed
16:00
Afternoon Coffee and Networking
360 Degree Comms in a Changing Workplace 11:40
People Expect Information to Find Them. It’s the End of Searching. Roope Heinilä, CEO, Smarp
12:00
Employee and Customer Engagement Links to Performance and Profitability Padmanaban S P, Product Marketing Lead, Zoho Cliq
12:20
360 Degree Comms: Walgreens Boots Alliance Global Brands case study Kathi Leon, International Senior Communications Director, Walgreens Boots Alliance
12:40
13:00
How Technology is Changing Internal Comms – Part Two 16:30
Mears Connect: Connecting Employees Through Digital Transformation Archana Nair, Internal Communications Manager & Lee Squires, Digital Communications Manager, Mears Group PLC
The Evolution of Video in the Enterprise & How AI & Cognitive is Shaping Content Consumption Greg Holt, Cognitive Solutions Unit Industry Platforms & York Woodford-Smith, Internal Comms Video Specialist, IBM
16:50
How Yammer is Changing the way we Communicate at ZSL Clare Bowers, Internal Communications Manager, ZSL
17:10
Chair’s Closing Remarks
Lunch and Networking
17:20
Networking and Drinks
12
Hall 2 09:00
Chair’s Opening Remarks Charlotte Dahl, Creative Planning Director, Woodreed & Co-Founder, Muse
Communicating to a Changing Workforce – Part One 09:10
Liberty Global Case Study: The Eagle has Landed: What the Journey to the Moon can Teach us About the Power of Communication Duncan White, Director of Internal Communications, Liberty Global
09:30
The Role of Internal Communications to Improve Collaboration and Employee Performance Steve Haworth, CEO, 99&One
09:50
Onfido Case Study: How to Connect a Global Business in 24 Hours Emily Scammell, Director of Internal Communications, Onfido
Internal Comms Across the Enterprise 10:10
NCG Case Study: Internal Communications as a Catalyst for Change Laura Farrington, OD, Communications & Engagement Manager, NCG
10:30
Nine tips for not Getting Lost when Planning it Big Olga Klimanovich, Change, Communications and Engagement Consultant, Coaching East West / Poppulo
10:50
Be At One Case Study: Let’s Get Hi! Chris Lincoln, Head of Learning and Development, Be at One
11:10
Morning Coffee and Networking
Internal Comms and the Employee Journey – Part Two 11:40
Refinitiv Case Study: Should Internal Communicators take a Strategy Role? Victoria Silverman, Director of Internal Communications, Refinitiv
12:00
How to Engage Your Employees? The Strategic Role of the Digital Workplace Christopher Thom, Strategic Account Manager, Lumapps
12:20
Walgreens Boots Alliance Case Study Helen Windle, IT Service Management & Strategy Manager, Walgreens Boots Alliance
12:40
The Secrets to Award-winning Internal Communications: How to Become a Comms Superstar Haydn Smith, Enterprise Account Director, Interact
13:00
Communicating to a Changing Workforce – Part Two 14:00
Nationwide Case Study: Simpler. Clearer. Better Heather Mustafa, Senior Project Manager, Nationwide
14:20
Ultimate Finance Case Study: From Values to Wellbeing and Everything in Between Joe Hill, Internal Communications Manager, Ultimate Finance
14:40
CITI Case Study: Rethinking Engagement – Using Behavioural Insights to Drive Change Debbie Bennett-Jackson, SVP Marketing & Engagement, CITI
Wellbeing and Learning in the Workplace 15:00
LV= Case Study: Communicating a Wellbeing Strategy Ross Parker, People and Communication Manager, LV=
15:20
How KP Snacks Created a Proactive Culture Change Around Mental Health to Reflect Our Values and Behaviours Martin Power, Employee Health and Wellbeing Manager, KP Snacks
15:40
British Red Cross Case Study: Re-thinking and Learning Dr Satnam Sagoo, Director of Learning, British Red Cross
16:00
Afternoon Coffee and Networking
Employee Recognition Reward and Retention 16:30
River Island Case Study: Putting Internal Communication at the Heart of People Experience Mike Collins, People Experience Specialist & Francine Larkin, People Experience Manager, River Island
16:50
One Housing Case Study: Being Values-led Boosts Employee Engagement, Performance and Profit Nicholas Wardle, Head of Employee Engagement and Communications, One Housing
17:10
Chair’s Closing Remarks
17:20
Networking and Drinks
Lunch and Networking
13
Transform the way your business communicates Intranet software to help your workforce thrive Organizations thrive when employees are informed and connected, but not all workers are easy to reach. Engaging workers who are nondesk based or don’t have easy access to technology can be a challenge. Connect every employee regardless of role, device, or location with Interact’s powerful intranet software, designed to engage every individual in your organization: not just the easy-to-reach. Improve communication Our outstanding communication features help your staff interact with each other across locations, departments and teams Build a more informed and productive workplace Interact helps your employees get access to the resources they need to get stuff done; saving time, money and boosting productivity. Engage every employee Connect employees to the tools, people and information they need, regardless of their location.
Find out how intranet software from Interact can benefit you and your workforce. www.interactsoftware.com
Lower Level 2
Stage
Hall 1 Internal Comms and the Employee Journey – Part One How Technology is Changing Internal Comms – Part One 360 Degree Comms in a Changing Workplace Internal Comms Colleagues and Customers – Part One
2
1 15
3
Internal Comms Colleagues and Customers – Part Two
Catering
How Technology is Changing Internal Comms – Part Two 5
14
13
Hall 2 Communicating to a Changing Workforce – Part One
6
Internal Comms Across the Enterprise
12
Internal Comms and the Employee Journey – Part Two
10
18
Communicating to a Changing Workforce – Part Two
17
19
To Lifts
20
Wellbeing and Learning in the Workplace
Stage
Employee Recognition Reward and Retention
21
Registration
Focus Groups
Focus Group Session 14:00
Stairs to Reception
15
Lower Level 2 Exhibitors 1
2
1
10
Contact: W: zoho.eu/cliq
Contact: Emma Bramwell T: 0161 927 3222 E: Emma.bramwell@ interact-intranet.com W: interact-intranet.com
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15 Contact: Daniel Palmer T: +44 (0)203 322 6561 E: daniel.palmer@ourpeople.com W: ourpeople.com/en-gb
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14
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Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: oak.com
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Contact: Janis Cronin T: +353 (0) 21 242 7277 E: jcronin@poppulo.com W: poppulo.com
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13
14
5
12
6
19
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Contact: Danielle Jewitt T: 0330 726 0991 E: danielle.jewitt@teleware.com W: ninetynineandone.co.uk
Contact: Anup Khera T: +44 7814 113 500 E: anup.khera@smarp.com W: smarp.com
10
18
Contact: W: cultureamp.com
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Contact: Olivia Morel E: olivia@lumapps.com W: lumapps.com
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Contact: T: 01483 222730 W: harknesskennett.com
Contact: W: ibm.com/watson/media
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Contact: T: 020 3828 7600 W: synergycreative.co.uk
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Contact: W: x2omedia.com
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21 Contact: T: +45 70271066 E: jfz@opusneo.com W: opusneo.com
Contact: Taavi Toots W: taavi.toots@guavahr.com
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Hall 1 09:00 09:10
Chair’s Opening Remarks Jennifer Sproul, Chief Executive, Institute of Internal Communication Jennifer is responsible for the leadership of IoIC, the only independent professional body solely dedicated to internal communication and employee engagement. IoIC is the voice of internal communication, setting standards for more than 65 years through qualifications, career development, thought leadership and best practice. Prior to joining IoIC, Jennifer has worked for over 15 years in professional associations, most recently as Strategic Marketing & Sales Director at the Market Research Society, developing and leading on activities across marketing communications (both internal & external), strategic partnerships, membership, professional development and publishing.
Hall 1
Internal Comms and the Employee Journey – Part One 09:1009:30
Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD Oli will cover effective working between IC and HR teams, including aligning IC with broader people strategy. Within this, he will talk a bit about the CIPD’s professional values (principles-led, evidence-based and outcomes-driven), the bearing they have on employee communication, the particular challenges IC has in finding itself positioned between HR and corp comms, and how IC professionals can include some elements of people practice in their professional development. Oli Howard is Interim Head of Strategy Development at the CIPD, the professional body for experts in people at work. He joined the organisation in 2017, having previously spent most of his career in internal and change communication roles, including at the Civil Aviation Authority, Scope and Royal Mail. He has also advised organisations large and small on branding, communication and stakeholder engagement and is a Board Director at the Institute of Internal Communication.
09:3009:50
Two-way Conversation or Radio Silence: Using Employee Feedback During Change Jess Brannigan, Senior People Scientist, Culture AMP Keeping up with the changing world of work is critical to business success, yet still 70% of transformation initiatives fail to achieve their goals. From rapid growth, to mergers and acquisitions, evidence increasingly demonstrates the critical role of culture in successful organisational change. Here, we’ll explore the impact of culture on the success of organisational transformation, the importance of always listening to your employees during times of change, and how companies have acted on people and culture data to drive success through change. A business psychologist with a passion for helping leaders to realise their potential. Beginning her career within a FTSE 250 construction and support services business, Jess’ experience as part of a two-year high potential programme which encompassed rotations across distinct businesses and functions led her to take an interest in the people and change sides of business, which has steered the direction of her career. With this area of focus in mind, Jess completed her MSc in Occupational Psychology at the University of Leicester through distance learning whilst continuing to work full time within the specialism of HR in both the support services and logistics sectors. Following this, she specialised in leadership development consulting at Deloitte Leadership, and has been fortunate to work internationally with a range of organisations, applying expertise in assessment, training and development of senior leaders.
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Hall 1 09:5010:10
Mercedes-Benz Case Study: Encouraging Conversations: From Balance Sheets to Beatboxing Katherine Simpkins, Internal Communications Manager & Katie Nertney, Internal Communications Specialist, Mercedes-Benz Katherine and Katie share how Mercedes-Benz Financial Services UK Ltd. believes that great culture starts with great chat. With a new colleague-led video series as a starting point, they explain how a renewed focus on collaboration and camaraderie is shaping the business’ people strategy. Because there’s more to conversation than spreadsheets and project updates. Katherine Simpkins is Internal Communications Manager for Mercedes-Benz in the UK. She has responsibility for the Internal Communications function across Mercedes-Benz and Mercedes-Benz Financial Services, which includes more than 1800 colleagues. Katherine joined Mercedes-Benz in 2014 as Internal Communications Coordinator, before moving in to her current role at the start of 2016. Her focus is on delivering a comprehensive Internal Communications service, partnering teams to translate the Mercedes-Benz business strategy into content that’s clear and engaging. On top of operational updates, the allnew channels Katherine has launched are helping to grow colleague culture, celebrate the brand and ignite conversation. It’s an approach that means Internal Communications plays a key role in enabling the business to focus on its priorities, while inspiring and empowering the people at the heart of the brand.
How Technology is Changing Internal Comms – Part One 10:1010:30
Barclays Case Study: How Tech is Changing Internal Communications Christina Choudhury, Director, Communications, Barclays Cards & Payments, Barclays It’s nearly a decade and over eight million apps since the first iPhone. People spend more time on their screens than ever before. Increasingly on-the-go, we want easy, speedy, bespoke solutions. So it’s only right that Corporate Communications adapts to meet these changing consumer needs – ensuring that the technology we adopt enables us to emulate the experiences we are exposed to and choose to engage with in our personal lives. This presentation will share some generational trends and data, tech experimentation in communications, and two case studies featuring recent Barclays corporate communications campaigns. A digital magazine with the ambition of capturing hearts and minds and a global internal and external campaign to bring innovation in payments to life. Innovative and strategic Communications Professional with a demonstrated history of working in the financial services industry and public sector. Lead the development and execution of internal communications and engagement strategies and deliver integrated campaigns for Barclaycard. Skilled in Crisis Management, Corporate Social Responsibility, Crisis Communications, Event Management, and Corporate Communications. Strong communication professional with an MA in International Relations from King’s College, University of London.
19
Hall 1
Katie Nertney is Internal Communications Specialist for Mercedes-Benz Financial Services UK Ltd. She helps colleagues across the business to talk to each other more clearly – from translating management strategies to sharing the achievements of talented teams. Katie joined Mercedes-Benz Financial Services UK Ltd. in 2017, and has since launched new channels that support the business’ evolving culture and drive to innovate. She’s passionate about putting colleague stories in the spotlight, guiding the business through change, and celebrating every element that makes this a great place to work.
Hall 1 10:3010:50
Virgin Active Case Study: Communicating with a Diverse, Deskless Workforce Emma Leeds, People Project Manager, Virgin Active UK & Daniel Palmer, Business Development Manager, OurPeople Deskless workers have long been an afterthought for internal comms functions, with messages being distributed through a number of channels with limited success and often no concrete metrics. With approximately 3000 colleagues spread across the UK who often fulfil multiple job roles, Virgin Active needed to find a way to reach specific groups of people across all areas of the company. We’ll explore how technology is enabling us to overcome the challenges of trying to communicate key messages to such a diverse workforce who often don’t have access to a computer and how doing so has enabled us to embed brand values at the heart of the employee from day one, improve collaboration and provide our 185,000 members with a better customer experience. Emma is the People Project Manager at Virgin Active UK, responsible for sourcing and implementing tools and initiatives that will improve team members’ time in Virgin Active clubs. Virgin Active strive to become the world’s most loved exercise brand, and within that, aim to deliver an irresistible and encouraging working experience too.
Hall 1
Daniel joined OurPeople in 2017 as their first sales hire following six years in the Enterprise Software space at Salesforce and eBay Group. Since joining OurPeople, Daniel has helped organisations such as Serco, Royal Holloway University and West Ham United Foundation to transform their internal comms strategies. Outside of the office, he can usually be found feeding the goats at one of Bristol’s City Farms with his wife and their one year old daughter.
10:5011:10
Halfords Case Study: How Technology is Changing Internal Communications within Halfords Áine Egan, Internal Communications Specialist, Halfords Halfords went from mountains of paperwork and a disconnected workforce to engaging teams nationwide within a year. Internal Communications Specialist, Áine Egan of Halfords Autocentres, talks about the strategy behind connecting 2000 employees — from autocentre colleagues to the head office — using a mobile-first approach in social communications technology. See how Halfords’ achieved a 97.5% engagement rate, how they started a dialogue with their teams using technology, and what their internal communications goals are for the future. Áine is an internal communications specialist at Halfords Autocentres, doing what she loves most. She thrives working with my colleagues to find innovative solutions in collaboration and customer satisfaction; aspects that are most important to her at Halfords. She likes to brainstorm and let her imagination run its course — this usually opens up new and exciting avenues that lead to success within the Halfords Communications Team. Áine’s core values of listen, learn and share drives her in her role, where each day is different and her team must turn information into art. She aims to find new ways to engage with colleagues, whether it’s a poster, email, video, or notification – she makes sure it’s communicated well and lands with her audience. The Halfords motto is ‘Treat customers like family’, which extends into how employees are treated as well. With this mentality, Halfords has seen a boost in morale and high engagement among its teams.
11:1011:40
20
Morning Coffee and Networking
Hall 1 360 Degree Comms in a Changing Workplace 11:4012:00
People Expect Information to Find Them. It’s the End of Searching. Roope Heinilä, CEO, Smarp Whenever something relevant happens in the world, we trust this information will find us. Whether that’s through our favourite news app, social network, or even apps like WhatsApp, we are always informed, always engaged. Unfortunately, this hasn’t translated into our work lives yet. Information is hidden and scattered across several different channels, meaning employees are spending an astonishing amount of time every day searching for what they need to know in order to do their best work. In this session, we’ll explore the future of employee communication and how businesses can mirror this behaviour we have grown accustomed to, and start connecting employees with relevant content, every day. Roope Heinilä founded Smarp in his living room with university classmate Mikael Lauharanta in 2011. As CEO of Smarp, he has grown the business from a two person startup to a global company with over 70 employees and offices in Helsinki, Stockholm, London and Atlanta. Heinilä has been featured on BBC World News and selected as one of the ‘35 under 35’ Finnish business leaders by the leading business publication, Talouselämä. Heinilä holds a Bachelor’s degree from Aalto University and is also featured by the university as one of their ‘showroom’ alumni.
Hall 1
12:0012:20
Employee and Customer Engagement Links to Performance and Profitability Padmanaban S P, Product Marketing Lead, Zoho Cliq Employee engagement is paramount in the financial performance of a company. Active engagement of employees could improve productivity, which in turn contributes to the profitability of an organisation. While it may not directly add to one’s profit, it certainly helps in several indirect ways. Let’s take a glance at those factors related to employee engagement that indirectly contribute to the profitability of an organisation. Padmanaban believes that effective communication and collaboration are the keys to unleashing the full power of workplace talent. He is currently driving the marketing initiatives for Zoho Cliq, an internal communication tool, and is also a guest faculty member at the Triumphant Institute of Management Education. Before joining Zoho, Padmanaban oversaw Uber’s Chennai city campaigns. He built strategic brand partnerships and identified the factors helping the brand gain traction and improved consideration.In his spare time, Padmanaban enjoys hosting corporate shows for brands, and in the past he has hosted promotional activities for brands including Shell, Honda, Volkswagen, Maruthi Suzuki, Scope International, and more. As a guest faculty member, he mentors students in subjects like Data Interpretation, Logical Reasoning, Maths and Marketing. Catch up with him at booth no 10 to achieve improved productivity and better communication at your workplace!
12:2012:40
Boots Case Study: 360 Degree Communications in a Changing Workplace Kathi Leon, International Senior Communications Director, Walgreens Boots Alliance Part of Walgreens Boots Alliance – the first global pharmacy-led, health and wellbeing enterprise – Global Brands creates some of the world’s best loved and trusted health and beauty brands. Recognising the link between employee engagement and business results, Kathi recently led the execution of a 360 degree campaign to launch the new vision for Global Brands and mobilise their 2,500 global employees behind the FY20 business plan. Kathi will talk about the diverse employee audience, share the campaign plan and give some insight into the channels used. She’ll also share some early results and how they’re being used to evolve the campaign in real time.
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Hall 1 Kathi Leon is a senior communications leader, having worked for some of the biggest healthcare and beauty brands globally. In her current role as International Senior Communications Director for Walgreens Boots Alliance, the largest retail pharmacy, health and daily living destination across the U.S. and Europe, she leads a series of major corporate internal and external communications activities and projects working in close collaboration with communications teams across the company’s international footprint. Previously, Kathi was Senior Corporate Communications Director for Global Brands, WBA’s umbrella function for its highly regarded product brands. Prior to WBA, Kathi worked in senior comms leadership roles for the Body Shop, where she oversaw internal communications at Unilever where she was responsible for developing and implementing the global communications strategy for the Personal Care division, and L’Oreal UK & Ireland, where she developed and managed the company’s internal communications and engagement strategy. Kathi is passionate about how comms can transform brands to reach their true potential – and especially how internal comms can help boost employee morale, kickstart growth and help reach corporate objectives.
12:4013:00
The Evolution of Video in the Enterprise & How AI & Cognitive is Shaping Content Consumption Greg Holt, Cognitive Solutions Unit Industry Platforms & York Woodford-Smith, Internal Comms Video Specialist, IBM
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The world is seeing exponential growth in the amount of video content being created and consumed, with more content created in the last 30 days than the last 30 years of broadcast television. In the last decade many Enterprises have been grappling with how to leverage video for Internal Communications, Training, Executive Messaging & Marketing and are faced with challenges around IT, security and the cost of creating content. As some of these barriers are coming down, it is becoming possible to adopt AI & Cognitive technology to increase the effectiveness and impact of Video Communication. Come to this session to hear the latest on how video and AI can be used to improve corporate communications and employee engagement. Greg has worked in the Enterprise Video arena for over a decade, bringing the technology that launched the BBC iPlayer, Sky Player and 4oD to Enterprises enabling them to adopt Live & On Demand Video Strategies. Having assisted in deploying solutions to over two million Enterprise Desktops across both public and private sector, he has seen the market evolve and is now assisting customers deliver end-to-end video strategies from content creation to the delivery of personalised video feeds and cognitive search. York has produced hundreds of videos for internal communications for a number of companies, including the 2016 winner of the Sunday Times ‘Best Big Company to Work For’. York has completed internal comms videos for multiple large organisations across various industries, working closely with internal comms managers to create suites of video content driven to engage with employees. From induction videos to training and rewards, York guides his clients in delivering the videos and focuses on building a value case to acquire budget for them. York is the managing director of Five on a Bike Ltd. and a specialist in filming Internal Communications Videos. Five on a Bike is a video production company based in High Wycombe, Buckinghamshire, compiled of a full in-house crew with over 35 years of video production experience.
13:0014:00
Networking Lunch
Internal Comms Colleagues and Customers – Part One 14:0014:20
Intellectual Property Office Case Study: Putting People at the Heart of your Strategy Aimee Symonds, Head of Internal Communications and Engagement, Intellectual Property Office Organisations have strategies, missions, ambitions, roles, visions, purpose… blah, blah, blah. It’s a lot to keep up with! What’s perhaps most important in our profession is: how do you really get people to believe in it? How do you help them understand they’re part of an organisation that makes a difference? Especially if that difference isn’t
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Hall 1 immediately clear? That’s the challenge we were faced with in the IPO. Hear how a change in the way we developed our strategy and communicated our role and ambition changed our people’s levels of belief in the organisation, understanding of our future, and trust in leadership. Aimee is the Head of Internal Communications and Engagement at the Intellectual Property Office, and is loving (almost) every minute of it. After many years in public sector HR roles, she decided to move across to head up this new team in 2014 – the best career decision she’s made to date. Being able to positively influence people’s experience at work is a great honour, and every day she gets to work with a fantastic team who are as enthusiastic and curious about engagement as she am. Human behaviour is fascinating and we’re growing and learning all the time. At work, developing great relationships is the cornerstone to what Intellectual Property Office do. Day to day, Aimee and her team work closely with their Board and senior team to build support and trust in their strategy. They understand their business, their people, and the scale of their challenges which allows Aimee’s team to work with the company leaders and managers to effectively communicate, involve and support their people (1300 of them) in times of change. Over the last five years, their engagement survey has shown increases across the organisation, and Intellectual Property Office are now firmly within the Civil Service High Performer category. An accolade they’re extremely proud of.
14:2014:40
DAZN Case Study: Internal Comms in a Fast-growth Start-up Paul Bennun, VP Internal Communications and Involvement, DAZN
For any company to be successful, they need engaged, motivated employees. Paul specialises in using effective internal communications to drive culture change and improve business performance. As DAZN has grown, Paul’s central team have built a strong network of global champions, and have played a key role in improving engagement and enablement across the business through a blend of global and local initiatives. Paul has over 12 years of experience in communications and change management. He is a certified member of the Institute of Internal Communications, holds a PgDip in Internal Communications from Kingston University, and also an MA in Modern History from Reading University.
14:4015:00
Nationwide Building Society Case Study: Driving Behaviour and Culture Change Through Communication Chad Rogerson, Head of Communication Strategy, Consumer & Employee Campaigns, Nationwide Building Society The scale and pace of change and disruption in the financial services sector has never been greater. For Nationwide to keep being as successful in the future as we are today, we require greater agility, innovation and resilience among our people. Communications has a crucial role to play and our challenge is how to redefine the way we communicate centrally, as well as equip and coach our leaders, to drive this cultural evolution. Drawing on nudge theory and behavioural science, we’ve developed a set of communication principles that are radically changing the way we communicate and engage our people to drive the right behaviours. Join Chad to find out more about how Nationwide is building their communication capabilities in a fast-changing world, with examples and case studies about how they are putting their communication principles into practice. Chad has a broad communication background, having worked in marketing, public relations and internal communication roles over the last 16 years. He’s currently Head of Communication Strategy, Consumer & Employee Campaigns at Nationwide, leading on developing and executing external and internal campaigns and accountable for shaping how communication drives the organisational strategy. Having worked at Nationwide for eight years, his roles include leading teams such as Internal Communication Business Partnering, Vulnerable Customers and Social Investment. Prior to Nationwide, Chad worked for the agency Chime Communications, specialising in devising communication campaigns linked to social purpose and sustainability. His early career saw him work for Credit Suisse and ABN AMRO. Chad lives in Wiltshire with his wife and three children all under six years’ old and enjoys running and supporting his hometown of Norwich City.
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Hall 1
From a handful of people in a single London office to thousands of colleagues in markets across the globe, DAZN’s story is one of rapid growth and significant expansion. In this presentation, you’ll hear the internal comms story behind: the challenges of starting from scratch, the balance between centralised and decentralised comms, how to keep pace with rapid growth and expanding cultural considerations, the overlap between internal communications and more typical engagement activities.
Hall 1 Internal Comms Colleagues and Customers – Part Two 15:0015:20
#WeMatterAtWork: How we Communicate at Work is Vital to Helping People Feel Engaged and Purposeful Jennifer Sproul, Chief Executive, IOIC
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How we communicate at work has the power to transform working lives by helping people feel engaged and purposeful – that they matter at work – making for better organisations and a better society overall. An organisation that communicates well with its people can achieve greater productivity, innovation, reputation, talent attraction, and retention. As the world of work evolves, challenging the ways in which organisations build meaningful relationships with their people, what will the future trends facing internal communications be? How will the future of work impact our role to ensure we build successful strategies and tactics that create a culture and environment that enables people to perform at their best, both individually and collectively? Jennifer is responsible for the leadership of IoIC, the only independent professional body solely dedicated to internal communication and employee engagement. IoIC is the voice of internal communication, setting standards for more than 65 years through qualifications, career development, thought leadership and best practice. Prior to joining IoIC, Jennifer has worked for over 15 years in professional associations, most recently as Strategic Marketing & Sales Director at the Market Research Society, developing and leading on activities across marketing communications (both internal & external), strategic partnerships, membership, professional development and publishing.
15:2015:40
Home Group Case Study: Strategic Communications on a Shoestring Budget Nicola Crowley, Internal Communications Manager, Home Group Understandably, Home Group’s strategic direction was not always first on our colleague’s list to think about, but for internal communication, our aim was to strengthen our organisational culture, gain understanding of our ambitious new strategic goals, to embed our values and to understand our new mission. The internal communication need was clear. We needed colleagues to understand a big change in strategic direction and we needed to create a collaborative culture where we work together as one organisation to achieve our goals. In the past three years, we’ve united our workforce, revolutionised our internal communication channels and as a result, 95% of our colleagues agree that internal communication is relevant to them and 93% agree that it’s useful. I’m aiming to give my fellow communicators some practical hints and tips, share my experiences of moving the internal communication function from tactical ‘postbox’ to a strategic function with measurable results. I’ll talk about how our focus on connections, change and channels has enabled an engaged workforce, with a positive perception of internal communication and the value we add. Nicola is an internal communication professional with around 15 years of experience in both private and non-profit sectors. Having discovered a passion for people communication at technology company Sage (UK) Limited, she then moved into internal communication management at Home Group before taking up the immense challenge of joining Northern Rock after the financial crisis hit. In just two years, the internal comms team at Northern Rock supported large scale redundancies, the separation of the bank into two entities, the creation of a brand new organisation and the TUPE transfer of over 1000 employees – a steep learning curve for any communicator! She moved back to Home Group in 2011, and her role oversees the internal communication elements of culture, channels, and change. Home Group are proud to be 7th in UK’s best workplaces (super large) and 17th in Stonewall’s top 100 employee index. With over 2300 colleagues spread from Dundee to St Austell, the majority of Nicola’s colleagues spend their days working with some of society’s most vulnerable people – it makes for a challenging, but wonderfully rewarding role.
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Hall 1 15:4016:00
Internal Comms – The Spark that sets Transformation Programmes Alight Jo Moffatt, Co-Strategy Director and Radio Show Host, Engage for Success & Managing Director, Woodreed With transformation and culture change programmes the order of the day, how do you bring your people along with you successfully? How do you define a culture and make it stick? How can internal comms and your brand act as the catalyst for successful change? What are the four enablers of change and how can the internal comms team use them to make change lasting? Jo has been a volunteer with the Engage for Success movement since its launch. As Strategy Director she sits on the Core Team and co-hosts the weekly Engage for Success radio show. EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’. Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations. Jo is passionate about brands and their power to move people. She is equally passionate about employee engagement and its vital role in delivering a high performing organisation. Put the two together and she becomes almost evangelical about the power a well-positioned and consistently delivered brand has as a catalyst for employee engagement and business success.
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16:0016:30
Afternoon Coffee and Networking
How Technology is Changing Internal Comms – Part Two 16:3016:50
Mears Connect: Connecting Employees Through Digital Transformation Archana Nair, Internal Communications Manager & Lee Squires, Digital Communications Manager, Mears Group PLC Mears Group is one of the largest providers of housing and care services in the UK. We provide and manage some 12,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair and cares for 20,000 elderly or vulnerable residents. Mears has 11,000 employees and a footprint all across the UK. We are always looking for innovative ways to work together to improve the communities we serve. Many of our employees are extremely active in their local communities and team up with colleagues to raise money for charity and renovate public spaces. Employee-led initiatives like these are a core part of the Mears Group culture, and for our office-based population, it’s always been easy to hear about them via email or word of mouth. However, we have a large workforce out in the field—and we wanted to help them join the conversation. Hence, we created ‘MearsConnect’, a social business network with digital tools to streamline collaboration. Working with workplaceON, we implemented ‘Mears Connect’ that helped enabled 11,000 users the ability to engage across multiple sectors using PC, tablet or mobile phone. This involved transforming our existing internal communication channel by creating engaging content and inspiring employees to actively engage with their peers via Mears Connect.
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Hall 1 Archana Nair is the Internal Communications Manager for Mears Group PLC. She specialises in stakeholder management and employee engagement through digital communications. Archana has been involved in the digital transformation of the internal communications process for the business and has recently implemented ‘Mears Connect’ an industry leading social communication tool that enables over 11,000 users the ability to engage across multiple sectors using PC, tablet or mobile phone. Mears Group are the market-leading provider of housing and care services. For more than 30 years they have been working with their partners across the UK to make a positive difference to the people and communities they serve. They combine expertise from four core business areas – Housing Maintenance, Housing Management, Housing Development and Care – to offer joined up housing and care services which enable people and communities to thrive.
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Lee Squires is Digital Communications Manager for Mears Group PLC. His expertise includes designing and implementing digital experiences for both employee and customer facing applications, as well as leading project management and test functions for FTSE100 and FTSE250 companies. Lee’s most recent challenge was to manage the development of Mears Group’s employee app, Connect. The project was successful at increasing engagement between frontline staff and the wider group. After a promising first 12 months, further investment has been agreed by the Board and the team is excited to introduce new features to Connect. Mears Group are the market-leading provider of housing and care services. For more than 30 years they have been working with their partners across the UK to make a positive difference to the people and communities they serve. They combine expertise from four core business areas – Housing Maintenance, Housing Management, Housing Development and Care – to offer joined up housing and care services which enable people and communities to thrive.
16:5017:10
How Yammer is Changing the way we Communicate at ZSL Clare Bowers, Internal Communications Manager, ZSL The Zoological Society of London is an international conservation charity with over 1,000 colleagues undertaking a diverse range of roles, spread across the world. Keeping up to date with what everyone is working on is tough. We wanted a solution, so thought we would give Yammer a try. From addressing concerns from ‘what might people say’, to ‘will this stop people working’, to ‘isn’t this just another thing to update?’ I’ll outline how we launched Yammer to our UK and overseas colleagues and continue to encourage people to join in the conversation. Six months in and our Yammer community is still growing; I’ll share some examples of how Yammer is igniting our passion for wildlife, bringing ZSL colleagues closer together, generating content for our external channels and uniting us in our purpose to inspire, inform and empower people to stop wild animals going extinct. A desk inside London Zoo – just yards from a mob of meerkats – means Clare is never short of content or inspiration for the suite of internal Comms channels that keep 1,000 colleagues at ZSL connected, informed and engaged. But meerkats are easy customers compared to a diverse workforce spread around the globe, and Clare has been able to draw on the considerable experience gained in roles at NHS Blood and Transplant and HMV to design new digital channels, encourage user buy-in and create online communities that drive advocacy and engagement with the organisation. Clare taps into people’s passions to get them sharing stories that connect them with their colleagues, as well as improving their relationships with internal and external stakeholders. With colleagues flung far and wide – including a team based in Outer Mongolia – Clare uses creative approaches across a variety of channels to ensure two-way communication that is inclusive for all. Clare’s skill in working with all colleagues to co-create creative and inspiring messages that resonate has resulted in award-winning communication campaigns, a history of driving up response rates for employee engagement surveys and generated crucial advocacy for internal Comms within multiple senior leadership teams.
17:1017:20
Chair’s Closing Remarks
17:20
Networking and Drinks
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Hall 2 09:00 09:10
Chair’s Opening Remarks Charlotte Dahl, Creative Planning Director, Woodreed & Co-Founder, Muse An accomplished speaker, writer, and trainer with a unique view on employee engagement and internal communications. Having spent equal parts of her career in consumer, then employee communications, Charlotte brings the rigour of the ad industry into internal communications. She’s talked at leadership summits and delivers in-house session for her clients’ teams. A regular writer of industry thought-leader pieces and blogger. Published in industry magazines and on the website of the Institute of Practitioners in Advertising.
Communicating to a Changing Workforce – Part One
09:1009:30
Liberty Global Case Study: The Eagle has Landed: What the Journey to the Moon can Teach us About the Power of Communication Duncan White, Director of Internal Communications, Liberty Global Unless you side with the conspiracy theorists, you probably agree that the successful 1969 manned mission to the moon was one of humanity’s greatest achievements. But what can the exploits of Apollo 11 tell us about the power of communication and the strength of a clear and compelling story? Is there anything we can apply to our (slightly) less lofty approach to Internal Communications?
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After starting out in academia and politics, Duncan has spent the past 10 years working in the media and telecommunications industry. He joined the Internal Communications team at News International (now News UK) shortly before the company faced a high-profile phone-hacking crisis. He went on to take over the department, introducing new initiatives and a shift in approach that put staff at the centre. He then squeaked into PR Week’s 30 under 30 list, before moving to Denver, Colorado, to become Director of Internal Communications at Liberty Global. He has recently moved his role back to London. When not in the office he is likely to be found attempting to keep fit by running, cycling, or pretending to know something about wine at a restaurant.
09:3009:50
The Role of Internal Communications to Improve Collaboration and Employee Performance Steve Haworth, CEO, 99&One In this talk, Steve will walk through some of the challenges of rolling out services to a large, modern, and mobile workforce, the role of internal communications and why it is critical to success. How employing strategies from consumer platforms and behavioural science can help drive employee engagement and how to leverage the 100th monkey effect. Finally, Steve will give an example of how using people-centred, data-driven design can get so much more out of technologies and make your employees into superheroes. Steve is the CEO of the TeleWare Group of companies, including 99&One. He has a fundamental belief that better communications create better businesses. With focus on the cutting edge of communication innovation, Steve understands the importance and impact that communication technology can have on business. Appointed CEO in 2007, Steve has overseen the transformation of TeleWare from a telecoms business into a creative communications technology partner, more recently creating 99&One to shape the future of mobile working. A graduate in Media Technology from the University of Teesside, Steve has over 20 years’ experience in communication technology and spearheads the TeleWare Executive Board.
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Hall 2 09:5010:10
Onfido Case Study: How to Connect a Global Business in 24 Hours Emily Scammell, Director of Internal Communications, Onfido Delivering a consistent message and ensuring everyone has a voice across a global business is a tough ask. In a world of decreasing budgets and resource challenges how do you get everyone together without physically ‘getting them together’? I’ll share the risky strategy I took that paid off! Emily Scammell is Director of Internal Communications at Onfido. Her passion lies in creating the most amazing employee experience possible. This means effective and timely communication, unwavering creativity and engaging evidence based behaviour change. However, ultimately everything has to start with ‘why’! Alongside new advances in communications tech, Emily is also a passionate advocate of behavioural science. Having initiated and led Internal Communications and Engagement for over 16 years at established large scale businesses like Virgin and Kantar, Emily is now driving forward best practice Internal Comms at Onfido, London’s fastest growing technology ‘scale up’. Emily has developed Internal Comms and Engagement strategies from scratch, building teams, introducing new ways or working and multiple collaboration tools.
Internal Comms Across the Enterprise NCG Case Study: Internal Communications as a Catalyst for Change Laura Farrington, OD, Communications & Engagement Manager, NCG Internal Communications as a Catalyst for Change shares insight into the way internal communications in one of the largest education groups in the UK, is working to align organisational priorities by bringing people together under the common goal of creating A Great Place to Teach. As an organisation still on its journey to creating a strong, positive employer brand, we will share those challenges we have faced along the way and how we overcame them, as well as approaches that have worked well and supported us in creating a joined-up, consistent and clear employer voice. By sharing our story so far, we want to shine a light on the catalytic role internal communications can have in unifying a diverse organisation to successfully achieve organisational goals and create a positive colleague experience. A professional member of both CIPD and CIM, Laura is experienced in blending customer focused marketing and communications practice with internal audiences, to achieve employer brand awareness, loyalty and engagement. As an OD, communications and engagement professional, she is skilled in delivering innovative and people centred organisational development initiatives in a way that guides organisations to realising the value of applying an internal, customer focused mind-set to organisational change and the development of a strong employer brand.
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Hall 2
10:1010:30
Hall 2 10:3010:50
Nine Tips for not Getting Lost when Planning it Big Olga Klimanovich, Change, Communications and Engagement Consultant, Coaching East West / Poppulo Olga will discuss how to visualise and define your company strategy, how to create functional champion groups, the importance of measurement and feedback, and how to help line managers become better communicators. Olga will share how Poppulo analytics helped to shape these insights. Olga is a change, communications and engagement consultant and an executive coach. She has studied, worked and lived in a number of geographical and cultural contexts. In her corporate years, Olga worked as Group Internal Communications Director, Head of Corporate and Regulatory Affairs and Head of HR and Talent, having served on a number of top teams. She has a reputation for developing high performing teams and creating a fun and exciting work environment.
10:5011:10
Be At One Case Study: Let’s Get Hi! Chris Lincoln, Head of Learning and Development, Be at One
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As the modern day workplace becomes increasing complex and digitalised, is it becoming increasingly harder to connect effectively with our teams on a basic level? With 90% of leaders thinking an engagement strategy would help, yet only 25% of them actually having one, what can we do to break down the barriers? In this session, Chris will be talking about getting back to the roots of true leadership supported by an effective HR function to achieve solid buy-in from your teams and increase work output. With such a huge variety of literature and guidance on what makes a great and engaging leader, it isn’t any wonder that individuals who aspire to lead a team to success can struggle to identify the tangible action required. Journals detailing complex strategies are often difficult to digest and apply, and articles that attempt to be punchy contain advice that seldom seems to deliver lasting impact. Leaders understand the importance of encouraging their teams, recognising achievement, and leading with conviction, but we might have forgotten how the valuable fundamentals of basic human interaction can help us to achieve this.
Starting in hospitality 18 years ago, I have worked towards designing and implementing a variety of L&D functions for various businesses. From setting up an international training school in Ireland to creating welfare to work programmes in London for major events such as the Wimbledon Championships and the Olympics I have experience in all aspects of L&D. I have worked for major companies such as Compass Group and currently Be At One, building various training and development initiatives from front line to director level. I have a speciality in setting up L&D departments with both vocational and in house abilities, utilising digital and face to face learning throughout.
11:1011:40
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Morning Coffee and Networking
Hall 2 Internal Comms and the Employee Journey – Part Two
11:4012:00
Refinitiv Case Study: Should Internal Communicators take a Strategy Role? Victoria Silverman, Director of Internal Communications, Refinitiv We can sometimes be beholden to tactics in the white heat of day-to-day communications. Find out what happens when you team-up with strategy colleagues to create a roadmap that takes employees on a different journey. Victoria Silverman is a global engagement specialist who gets results by creating the content and strategy to inspire collaborative behaviours and create the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Victoria leads global employee engagement for Innovation at Thomson Reuters, now ReďŹ nitiv, delivering record breaking, award-winning campaigns. Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd, founder of the parenting online community BeTeenUs.com, and a communications lead for the charity Urban Synergy.
How to Engage Your Employees? The Strategic Role of the Digital Workplace Christopher Thom, Strategic Account Manager, Lumapps Employee expectations have changed in many ways over the past few years. In this in the modern age, it a priority to deliver an efficient and personalised experience. Join this session to learn why employee engagement matters and how a social and collaborative intranet helps companies to improve internal communication and promote their corporate culture. With almost 20 years in digital marketing and communications. Christopher has seen and been part of a lot of change over the years. His experience spans several verticals working with enterprise-level clients globally. He brings a true understanding of the need to empower the individual, achieving clear collaboration across all departments and teams. Christoper is an advocate of agile working, having been part of the digital transformation of businesses, from a traditional topdown approach to a collaborative mindset and practice.
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Hall 2
12:0012:20
Hall 2 12:2012:40
Walgreens Boots Alliance Case Study Helen Windle, IT Service Management & Strategy Manager, Walgreens Boots Alliance A first impression is important, it is often pivotal to the relationship moving forward. This can be applied anywhere, but is especially prominent in IT. Helen Windle of Wallgreens Boots Alliance explains why perfecting IT processes for new employees creates immediate and long-lasting trust, and how to alter working practices to ensure that IT is seen as an ally. Currently the IT Service Management (ITSM) & Strategy Manager for Walgreens Boots Alliance, leading in process strategy. Passionate about the people side of IT, using a wide range of tools and frameworks to get the best result for the organisation. They include but are not restricted to, cultural change management, COBIT5, ITIL, LeanIT and DevOps. Being a strong advocate for diversity and inclusion within IT I am also a member of the InclusivIT Team within WBA.
12:4013:00
The Secrets to Award-winning Internal Communications: How to Become a Comms Superstar Haydn Smith, Enterprise Account Director, Interact Join Haydn Smith as he shares high-impact communication techniques from globally recognised brands such as Travelex, Sony Playstation and Equinox.
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Discover how these leading brands, and others, transformed communications within their workforce and won awards with their unique engagement methods. Haydn will share many ideas that you can implement within your organisation and provide tips to win your own awards and become a comms superstar. Haydn Smith is the Enterprise Account Director and has been with Interact for over seven years. He loves helping Internal Comms professionals identify the bottom-line impact a successful intranet will have on their business. In the last year alone, he has helped the likes of Travelex and Avon and Somerset Constabulary to win international intranet awards for ‘Best Social Intranet’ and ‘Best Value to Employees’. When not geeking out over new gadgets, you can find Haydn standing patiently waiting for his daughter to get off the swings.
13:0014:00
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Lunch And Networking
Hall 2 Communicating to a Changing Workforce – Part Two 14:0014:20
Nationwide Case Study: Simpler. Clearer. Better Heather Mustafa, Senior Project Manager, Nationwide Last year we took a massive look at frontline channel communications, and what we needed to do in order to make them simpler, clearer, and better. We started with our Branch Network and you’ll have the opportunity to understand what we did, the approach we took, and why and how it’s helped us move towards an omni-channel approach to communications, with our new communications hub known as ‘rubi’ as the foundation for this. It hasn’t been without its challenges and led us to look at every aspect of how we do things, even down to changing our team structure. Success was also about exploiting the technology and functionality we had available to the best of its ability. Post-launch, we also worked slightly differently, especially in the way we engaged with our branch colleagues. This has helped us build advocacy, encourage colleagues to take greater accountability for their communications driving up readership. We‘re also as a team, now more able to adapt to the changing needs of our audiences and much better prepared to embrace and exploit new technologies available to us. Heather’s passion and belief in Nationwide has meant she has worked there for over 20+ years. Predominantly her experience has been centred around supporting the frontline channels, and she’s had a variety of roles giving me a wide breadth of experience from strategy to employee engagement. She is currently Channel Enablement Lead Manager, where my primary responsibility is to develop the strategy and lead the operational communications function that supports our frontline colleagues across the UK (circa 8,000 people). Supported by a great team, it is an interesting and challenging role. Nationwide are continually looking to ensure our communication methodology compliments the agile working environment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience.
Hall 2
14:2014:40
Ultimate Finance Case Study: From Values to Wellbeing and Everything in Between Joe Hill, Internal Communications Manager, Ultimate Finance The Fintech industry is constantly evolving and against the backdrop of political and economic uncertainty, it’s more important than ever to keep employees engaged. Over the past 17 years, Ultimate Finance has provided over £5 billion in funding to thousands of businesses of all shapes and sizes, in all sorts of industry sectors. A business’ people have such a critical role to play in its success and there’s no doubt Ultimate Finance’s people have been a key factor in its growth and success. Following a hostile takeover in 2015, change has come thick and fast at Ultimate Finance. From a complete re-brand to year on year growth of over 40%, there’s been a lot for employees to take in and plenty of new challenges from an internal communications perspective. Joe will take us through the evolution of internal communications within this business including: embedding and celebrating company values, the development and launch of a wellbeing campaign and the unrivalled popularity of the human stories of Ultimate Finance. As Internal Communications Manager at Ultimate Finance, a fast-growing, independent provider of Good Funding, Joe is focussed on driving employee engagement, promoting effective communication and keeping employees informed and motivated. In such a fast-paced, growing organisation, change happens fast, so it’s important to keep everyone focussed on what it’s all about – Good Funding. This means getting UK businesses the funds they need, when they need them in a way that’s fast, flexible, fair and full of options. Joe has been with Ultimate Finance for the last eight years since joining as a graduate straight out of Exeter University. This long service has given him extensive front-line experience of Ultimate and its people which, in turn has shaped his approach to Internal Communications. There’s a particular focus on pushing the boundaries and bringing energy and creativity to the role Internal Communications has to play.
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Hall 2 14:4015:00
CITI Case Study: Rethinking Engagement – Using Behavioural Insights to Drive Change Debbie Bennett-Jackson, SVP Marketing & Engagement, CITI Debbie will share some examples of how Citi’s Talent, Learning & Diversity Team has been using behavioural insights and ‘Nudge’ techniques to drive engagement and facilitate change across the organisation. Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications. Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets. Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.
Wellbeing and Learning in the Workplace 15:0015:20
LV= Case Study: Communicating a Wellbeing Strategy Ross Parker, People and Communication Manager, LV=
Hall 2
The importance of Wellbeing is becoming increasingly recognised both in and out of the workplace with benefits not just held by individuals but also by those companies willing to consciously look after its employees wellbeing needs. The term wellbeing covers a wide range of complex physical, psychological, social and relationship topics that result in how happy someone feels about their life. A lot can be done to impact an individual’s sense of wellbeing both by the individual themselves and an organisation willing to invest time and commitment in creating a supportive culture. LV=GI have recently done just that and Ross claims communication was key to its successful embedding. Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results. Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards. Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.
How KP Snacks Created a Proactive Culture Change Around Mental Health to Reflect Our Values and Behaviours 15:2015:40
Martin Power, Employee Health and Wellbeing Manager, KP Snacks To help our colleagues ‘survive and thrive’ we have to value their physical and emotional wellbeing as this reflects our values and behaviours as a business and helps us to engage and retain our talent. We know that our people are our greatest resource and we feel as a business that this is not only best practice but feels like it is the right thing to do from an ethical perspective. I have had a wide variety of roles from an initial apprenticeship as a decorator to a charge nurse in one of the busiest accident and emergency departments in Europe. I specialised in Occupational Health and have worked in this area for almost 25 years. I have worked with a large number of businesses from manufacturing, car makers, food production, police and fire services, local government and a dog food manufacturer. Mental health and the impact on business, employees and wider families has grown exponentially. I have worked for KP Snacks for almost three years in which we have seen massive changes in our culture of how we support colleagues and the business. The strategy we have implemented feels like it reflects the business and our values and behaviours in which we place valuing our people at the top of our agenda to keep colleagues energised and engaged.
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Hall 2 15:4016:00
British Red Cross Case Study: Re-thinking and Learning Dr Satnam Sagoo, Director of Learning, British Red Cross The British Red Cross is the humanitarian organisation that connects human kindness with human crisis. To support our people and meet the needs of those in crisis, we have had to re-think our learning offer. This has involved developing an Learning and Development (L&D) brand that gives L&D a credible and authentic voice and communicates the value of the development opportunities. Empowering learners through a truly blended approach that is both equitable and sustainable and supported my communities of practice and simple and effective tools. Leveraging previous and active learners effectively to create supporters and loyal learners. I am currently the Director of learning at the British Red Cross where I am responsible for developing the organisation learning strategy and learning offer. My philosophy is that the effective learning solutions need to be organic and internal, whether we’re talking about people or organisations. Using this as a foundation, I have supported organisations, teams, leaders and individuals to create an environment where the can develop, explore and express their true capabilities and shape their leadership and cultural capabilities to enhance collective action and create a world class learning organisation.
16:0016:30
Afternoon Coffee and Networking
Employee Recognition Reward and Retention River Island Case Study: Putting Internal Communication at the Heart of People Experience Mike Collins, People Experience Specialist & Francine Larkin, People Experience Manager, River Island This session will cover the journey that River Island has been on over the last 18 months, moving from separate teams in HR to a central People Experience team. Bringing Recruitment, Reward, Learning & Development and Engagement together and placing Internal communications at the heart of the team. Working much closer with marketing and brand teams, Francine and Mike will share how this has helped align and mirror customer and people experience. Mike believes that HR/L&D and those who role model and lead others have a huge part to play in building the workplaces of the 21st century by developing the environments, conditions and cultures in which we work, learn and perform. He believes in lifelong learning, that sharing what we know is what makes us who we are and helps us develop as people. It helps us become better people AND helps us help others to become better people. That’s his ‘why’. He currently working with River Island where one of the largest digital transformation programmes in retail is taking place. His focus as always will be to use technology as an enabler for better comms, collaboration and placing community at the heart of learning and working.
Francine Larkin is an experienced People professional who started her career in Learning & Development. Francine is now People Experience manager at River Island who is responsible for culture, engagement and internal communications.
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Hall 2
16:3016:50
Hall 2 16:5017:10
One Housing Case Study: Being Values-led Boosts Employee Engagement, Performance and Profit Nicholas Wardle, Head of Employee Engagement and Communications, One Housing Almost all companies have values, yet for many, they’re empty words stuck on a wall, which sound the same organisation-by-organisation. Having a ‘truthful’ set of values not only encourages positive behaviours, they can drive decision making, help to shape plans, and increase performance. In addition, through effective embedding they can boost employee engagement. And, according to Gallup, effective employee engagement boosts profits by 22%. Attendees will learn if indeed their own organisation’s values are right for them. How to truly become valuesled. How to embed values into an organisation. How a new vision and values drove One Housing to go from being an old-fashioned, hierarchical organisation to a modern, flexible and fun place to work. Nicholas is an award-winning internal communicator with over a dozen years' internal comms experience, both in the UK and in the Middle East. He is a Fellow of the Institute of Internal Communications, a Steering Committee member of Engage for Success, and a Committee member of the Institute of Internal Communications London. His mantra is to 'keep the complex, simple' and this has led to him succeeding in delivering campaigns from business transformations to head office moves to charity rock concerts.
Chair’s Closing Remarks
17:20
Networking and Drinks
Hall 2
17:1017:20
Networking Drinks Sponsored by
Expo Hall 17:20 36
Focus Group Session Time: 14:00
Enterprise Video and Collaboration in the Age of AI If you are embarking on the first phase of video adoption or are looking for guidance on how to gain stakeholder buy-in and funding or how to navigate through technical challenges, don’t miss our Enterprise Video Roundtable session. The discussion will include what market leaders are accomplishing, ROI that is achievable across a range of departments and business units, and advancements in AI technology that are changing video communications. While content will always be king, and video is projected to make up 80% of all internet traffic in 2020, within the corporate environment, there are unique considerations. Bandwidth availability, access control, syndication to multiple platforms from Intranets, LMS and Digital Signage, analytics, archives, and governance are all important considerations that we will discuss.
Greg Holt IBM Global Markets Cognitive Solutions Unit Industry Platforms IBM Watson Media
Sponsored by
Book your place: If you haven’t already booked your place, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first served basis and we advise you to book early as places are very limited.
Book Now 39
Focus Group
Greg has worked in the Enterprise Video arena for over a decade, bringing the technology that launched the BBC iPlayer, Sky Player and 4oD to Enterprises enabling them to adopt Live & On Demand Video Strategies. Having assisted in deploying solutions to over two million Enterprise Desktops across both public and private sector, he has seen the market evolve and is now assisting customers deliver end-to-end video strategies from content creation to the delivery of personalised video feeds and cognitive search.
Platinum
Culture Amp helps you make your company a better place to work. By making it easy to collect, understand and act on employee feedback, we enable HR leaders to make better decisions, demonstrate impact, and turn company culture into a competitive edge. 2000+ companies from startups to Fortune 500s use Culture Amp to power their employee insights. Contact: W: www.cultureamp.com
Like all the best Silicon Valley success stories, Oak Intranet (formerly known as Orchid) started from humble beginnings, with a simple idea, in a small garage in a quiet residential street. In the middle of Newcastle. Ok, we know that’s not quite Silicon Valley, but you get the picture. Our company started in 1993 with a DOS-based (ask your parents) document management system. Two years later, we became the first out-of-the-box intranet provider in the UK with Orchidnet. We evolved our intranet solution over the next fifteen years and powered some of the world’s leading organisations’ intranets across over fifty industry sectors. Working with our incredible customers, we listened a lot and that formed the core principles of Oak’s development and philosophy. Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: www.oak.com
LumApps is a social and collaborative intranet designed to connect, inform and engage employees. This innovative digital workplace equips organisations to break down silos and streamline internal communication. Fully integrated with your productivity suite, LumApps simplifies access to all corporate content, business apps and social features, in one place. LumApps serves prominent corporations around the world such as Colgate Palmolive, Logitech, Electronic Arts, Essilor, The Economist, Veolia, Air Liquide and Airbus. Contact: Olivia Morel E: olivia@lumapps.com W: www.lumapps.com
Simple, powerful workforce communication. Built for frontline teams. OurPeople is a groundbreaking mobile communication platform that is disrupting the Human Capital Management (HCM) industry. Companies worldwide struggle to actively communicate with, engage and train their non-desk employees. This workforce traditionally does not have access to corporate email systems or computers, and companies around the globe need the ability to communicate and collaborate with their hourly staff. OurPeople is solving this problem by providing a full mobile technology suite which includes Communications, Engagement, Compliance and Micro-Learning in one simple to use platform. Contact: Daniel Palmer T: +44 (0)203 322 6561 E: daniel.palmer@ourpeople.com W: www.ourpeople.com/en-gb
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Platinum
Poppulo is an internal communications platform built specifically for employee communications and bespoke consultancy solutions. Our core purpose is to help companies ensure their employees reach their top potential by releasing the power of their people. We are the only company in the world that develops software solutions dedicated to internal communications; to enable easy measurement and analytics of the impact of communications across multiple digital channels – email, intranet, video and enterprise social networks, through branded templates, relevant and targeted content, social features and embedded media. Contact: Janis Cronin T: +353 (0) 21 242 7277 E: jcronin@poppulo.com W: www.poppulo.com
We’re in an age where everything is connected. And for 25 years we’ve helped businesses connect. Today, we develop cloud-based communications software that adds functionality to Microsoft, Cisco, Avaya and other platforms – tailored to the specific needs of your business. TeleWare’s unique products and services have been designed and developed in-house to help your business be more productive and improve your customers’ experience. And it does so while meeting all regulatory, compliance and governance requirements. We also provide Business Intelligence and Analytics, offering clear insights into how your business communicates. In short, we help you communicate more efficiently and understand your customers better. We don’t sell direct. We work with a number of carefully selected partners who share our vision to provide a complete communications solution.
Smarp’s mobile first employee communication platform helps enterprise companies build strong, two-way relationships with their entire workforce, office based or remote.
Contact: Danielle Jewitt T: 0330 726 0991 E: danielle.jewitt@teleware.com W: www.ninetynineandone.co.uk
Our best in class platform automatically delivers relevant content to every employee, whist empowering them to amplify your message. The result is an increase in profitability and staff retention rates through better goal and vision alignment, improved employee productivity and true brand advocacy. Over 400 companies across the globe, including Amazon, Marriot, Unilever, Nissan and L’Oréal trust Smarp to help them better inform and engage their people. Contact: Anup Khera T: +44 7814 113 500 E: anup.khera@smarp.com W: www.smarp.com
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Following on from the success of the 2018 Engage Awards programme, which broke records across the board, we are delighted to announce the renaming of our programme for 2019 to the International Engage Awards. The new moniker is an acknowledgement of the increasingly global spread of organisations wanting to enter what is now firmly recognised as the only customer and employee engagement Awards programme. The 2019 International Engage Awards are delighted to welcome Hugh Dennis as the host, the ceremony will include a record number of 20 categories, nine of them brand new to the programme, and will cover every conceivable aspect of customer and employee engagement, and including for the first time a coveted Lifetime Achievement Award. Entries are now closed for the 2019 programme. We are delighted to announce that we have had a recordbreaking number of entries from a roster of world-class international organisations. Keep your eyes pealed for the finalist announcement on 16th September!
e l b a T r u o Y Book EngageAwards.co.uk
Gold
IBM Watson Media provides a scalable, trusted and AIdriven video ecosystem designed to address today’s digital media challenges and power more engaging video experiences. From corporate communications to large scale video marketing, IBM Watson Media offers comprehensive solutions to execute complex video objectives for live or on-demand streaming. Our innovative AI-driven products and services have the power to reason, understand, and learn what’s inside a video — enabling content owners and service providers to optimise delivery across multiple platforms and devices, improve viewer engagement, increase accessibility and enhance video searchability. Contact: W: www.ibm.com/watson/media
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines. But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction. Contact: W: www.zoho.eu/cliq
Interact is a global enterprise software company that serves intranet software to over one million users across more than 800 organisations. Our mission is to inform and connect every organisation’s greatest asset: its people. We specialise in solving internal communication and employee engagement challenges by combining our sophisticated intranet software with outstanding professional services, focusing on developing long-term strategic partnerships with our customers. Contact: Emma Bramwell T: 0161 927 3222 E: Emma.bramwell@interact-intranet.com W: www.interact-intranet.com
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Bronze Whether your current challenge is defining your employer brand, understanding your EVP, or attracting the right talent, we can help you overcome it. As we always say, engagement with a brand starts on the inside, with employees. If you get that right, customer connections and brand advocacy will follow. From research, insight gathering and defining the EVP, through to creative concepts and employee journey mapping, we create brilliant employer brands that create commercial impact.
GuavaHR is an internal communication and engagement tool for companies where frontline workers make up a substantial part of the workforce. Our product combines social and organisational information feeds and spices them up with employee engagement drivers to create one engaging communication channel for the whole company. We allow our users to measure employee engagement, compare it with others in the country or industry and learn from the best. Our features include newsfeed, subcultures, announcement targeting, recognition, feedback to employer, team challenges and employee assistance program. GuavaHR focuses on the needs of the industries with variability in the workforce: multilingual age-diverse teams in various locations, including employees who lack ITskills. Our clients include DPD (parcel delivery), Ragn-Sells (waste management, environmental services & recycling) and Gustav (production & cafeterias), to name a few. Contact: Taavi Toots E: taavi.toots@guavahr.com W: www.guavahr.com
We’re here to help, whatever your internal communication needs. Interim or permanent hires – we’ll find the right person for your business. Communication strategy, measurement, campaigns or skills development – we’ll bring the right experience. We pride ourselves on working in partnership with our clients to develop creative, pragmatic change and internal communication solutions. We work with clients large and small and provide resourcing support across all industry sectors. Every one of our consultants has held a senior position on the ‘client side’ and knows what it’s like to hire consultants. Our clients include Allen & Overy, Arup, BP, Brunel University London, Eurostar, GVC, Highways England, Kier, Kingfisher, Lloyds Banking Group, Pinsent Masons, Rentokil-Initial, Telefónica and TfL. Contact: T: 01483 222730 W: www.harknesskennett.com
Contact: T: 020 3828 7600 W: www.synergycreative.co.uk
workplaceON by Opus Neo is the result of many years of Digital Workplace initiatives (focused on improving the Employee Experience), customer feedback and innovation to support the Digital Transformation Strategy with clients. When using the platform as Intranet, Business Portal or mobile application the design is around the need for all employees – not just the power users. By using user centric design methods, workplaceON is regarded as an easy to use and simple to maintain environment – wether it is a simple News document targeted for different company teams and Mobile App or setting up integration for internal and cloud based platforms. With workplaceON you get the best-of-breed ready made templates to create content and to present that content. I.e. You get Content & Social Tools, Rating, Metrics, Document Workflow, On Boarding and Pre -Boarding and training workflows. A top notch security model makes it secure down to specific parts of a web document. workplaceON Mobile App for iOS and Android makes it possible to collaborate across teams, distance and time accessible using your Thumb or Face to unlock the app. Contact: Jan Zeuthen T: +45 70271066 E: jfz@opusneo.com W: www.opusneo.com
Empowering the Connected Enterprise The way employees work and their office environments are changing dramatically. Today’s workforce is highly mobile and more in tune with emerging technologies than ever. See how the X2O platform turns your enterprise into a digital workplace. Contact: W: www.x2omedia.com
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Cliq The GDPR compliant chat software for your business Real time chat, voice and video calls Cross-functional team collaboration Enterprise-grade security with custom roles Build your own bot with Cliq Platform zoho.com/cliq
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support@zohocliq.com
EBM Group events ENGAGE FOCUS GROUPS THURSDAY 26 SEPTEMBER 2019 HILTON LONDON HEATHROW A platform where like-minded professionals come together
ENGAGE AWARDS 2019 MONDAY 11 NOVEMBER 2019 WESTMINSTER PARK PLAZA, LONDON International Engage Awards 2019
CUSTOMER ENGAGEMENT SUMMIT 2019 11 & 12 NOVEMBER 2019 WESTMINSTER PARK PLAZA, LONDON Held over two days, the Customer Engagement Summit will be the biggest and best yet
FUTURE OF THE CONTACT CENTRE CONFERENCE THURSDAY 13 FEBRUARY 2020 VICTORIA PARK PLAZA, LONDON Contact centres are ideally placed to become the beating heart of an organisation
DIGITAL WORKPLACE CONFERENCE
EMPLOYEE WELLBEING CONFERENCE
THURSDAY 12 MARCH 2020 VICTORIA PARK PLAZA, LONDON
THURSDAY 12 MARCH 2020 VICTORIA PARK PLAZA, LONDON
Now is the time to equip your organisation for the digital workplace revolution
The critical importance of the wellbeing of our colleagues
AUTOMATION AI AND ROBOTICS FORUM
EMPLOYEE ENGAGEMENT SUMMIT 2020
THURSDAY 30 APRIL 2020 VICTORIA PARK PLAZA, LONDON
FRIDAY 15 MAY 2020 RIVERBANK PARK PLAZA, LONDON
How organisations are implementing technology to drive ROI and growth
Europe's biggest Employee Engagement Event has now moved to a larger venue
CX MARKETING SUMMIT 2020
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
FRIDAY 19 JUNE 2020 VICTORIA PARK PLAZA, LONDON After a hugely successful 2019 event, we are delighted to announce the 3rd annual CX Marketing Summit
01932 506 300 (press 1)
tickets@ebm.media
www.ebm.media Live events proudly organised by Engage Business Media Ltd
THURSDAY 9 JULY 2020 VICTORIA PARK PLAZA, LONDON Understand how you can help to shape and evolve your business in the growing digital world
EngageEmployee.com