All You Need to Know About ITIL
Introduction •
Over the years, it has become quite obvious that any organization requires development in both business acumen and IT capabilities to stay relevant in the market.
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No matter how proficient an organization is with your day to day business endeavors, it will have to supplement IT capabilities growth, no matter how awkward it gets.
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Such transitions do not happen themselves. You need a plan and a person who has the know-how of leading and driving the change in IT service management. This is where ITIL comes into the picture.
What is ITIL? •
ITIL or the Information Technology Infrastructure Library is a set of best practices aimed at optimizing IT service process.
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What makes ITIL so effective is that it is not designed around any specific business model but is based on the experience of IT professionals.
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A direct result of this is that ITIL is very versatile and has been and is being used across various business setups and industries.
How does ITIL benefit Business? •
In a traditional setup, a service desk comes into action only when there is an issue. There is a system failure, a software expires, or the server does something it was not supposed to.
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The result is a volley of inquiry, discussion, and actions. While it can be fun to see one of your colleagues having an exceptionally bad day, it is not the same when you are on the receiving end.
ITIL Certification •
Foundation: this is the certification level from where a beginner starts. This level deals with the basics of ITIL and gives an overall introduction to the structure of the certification.
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Practitioner: This level pays more attention to how to use the ITIL framework to support the business objective.
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Intermediate (Service Lifecycle and Service Capability categories): A module-based level where each module deals with a certain aspect of IT service management.
What is new? •
AXELOS started working on updating the ITIL V3 towards the end of 2017. With the development work and associated training spanning throughout 2018, AXELOS has finally announced the launch of a new and improved ITIL 4 certification suit.
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The first level of the certification was launched in early 2019, with the rest of the certification levels planned for release in the latter part of 2019.
How can we help? •
There are several training facilitators in the market who can assist you with the ITIL certifications.
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We, Certification Planner are a leading training provider and are committed to connecting you with the best training solutions available. With our courseware being developed by Certified ITIL instructors, we provide the best-in-class quality. Also get access to complimentary E-learning material, E-Book, Chapter end quizzes and much more.
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If you want to know more, contact us at support@certificationplanner.com or visit us at www.certificationplanner.com. You can also call us at +1 4084185586. Happy learning!
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