New Zealand Certified Builders 2023-2025 Strategic Plan

Member Investment

• NZCB redesigning and repositioning membership classes to be inclusive for everyone in the business.

• NZCB delivering a suite of business skills/ support offerings that are relevant to everyone in the business and which supports stronger business performance.

• Repositioning NZCB members from ‘builder’ to ‘building professional’, attracting the best (those that want to grow) and leaving the rest, and turning complaints into insight.

• Below the line communications & marketing – delivering a compelling membership proposition that pulls builders and their business partners to NZCB.

• Develop greater synergies between HGL and NZCB to deliver greater value to homeowners and members.

Structure & Systems

• A smart digital shop window to our members that drives stronger engagement and delivers better data insights for NZCB.

• Building an organisational and IT structure to support delivery of the NZCB’s strategic objectives.

• Create a ‘one stop shop’ for residential builders with guidance and policy/protocol templates that a builder needs to run their projects or businesses – available via multiple channels including an App.

Vision

NZCB recognised as New Zealand’s association for professional builders

Future proofing the Association

• NZCB thought leadership and action on key industry issues such as sustainability, affordability, training, and construction technology adoption ‘in our lane’.

• Being the voice of the residential building market – NZCB active in advocacy and engagement with government and media.

• Above the line communications & marketing that pulls homeowners to use NZCB members.

People & Culture

• Having a culture that provides growth, accountability, and support.

• Attract and retain the right people and equipping them to deliver on our objectives.

• NZCB is an employer of choice, a thriving environment in which people love working.

• A motivated & engaged workforce with ‘everyone on the waka’.